Inheritance support device, and inheritance support method

Abstract

To solve the problem that a decedent often hesitates to inform heirs of distribution of asset information of each heir during his / her lifetime because the decedent does not want to cause troubles with the heir during his / her lifetimes.SOLUTION: An inheritance support device 1 includes a question and answer registration part for registering question and answer information including questions assumed from heirs and answers to the questions about heir asset distribution information, a question reception part for receiving questions from the heirs, and an answer output part for outputting answers to the questions after the death of the decedent with reference to the question and answer information, registers questions about which the decedent often hesitates to inform the heirs of answers to questions about the heir asset distribution information and their answers, and outputs the answers after the death of the decedent.SELECTED DRAWING: Figure 2A

Description

Technical Field

[0001] The present invention relates to an invention for assisting in the inheritance of property from the decedent to the heir, and particularly to an invention for assisting in the distribution of the inheritance property when a plurality of heirs inherit the property.

Background Art

[0002] Conventionally, various inventions have been proposed for assisting in the distribution of inheritance property when a plurality of heirs inherit property from the decedent. For example, Patent Document 1 provides an information processing apparatus and the like that can appropriately assist in creating a will. The information processing apparatus of Patent Document 1 includes a reception unit that receives a setting input for setting heirs, an acquisition unit that acquires property information regarding the inheritance property held by the testator, a first generation unit that generates a division plan for dividing the inheritance property to be distributed to the plurality of heirs, a second generation unit that generates a main text document of the will based on the division plan, and an output unit that outputs the generated main text document.

[0003] Patent Document 2 provides an inheritance procedure system that can more efficiently perform services in a business that provides services for inheritance arrangement and will execution. In the inheritance procedure system of Patent Document 2, data of an heir relationship explanatory diagram generated based on the kinship of persons included in the household register data is acquired, and inheritance information including at least property information and property distribution information regarding a specified decedent among the persons included in the heir relationship explanatory diagram is generated.

[0004] In Patent Document 3, a mobile computer is provided that can make a will familiar and lower the psychological hurdle for using the will service. In Patent Document 3, a salesperson who provides the will service inputs testator information, heir information, asset information, and distribution information into the mobile computer based on an interview with a prospective customer (non-heir). Each piece of input information is transmitted from the mobile computer to the server, and a will service sales support program on the server creates a will draft according to each piece of information, transmits it to the mobile computer, and displays it on the display. The salesperson recommends the use of the will service by showing the will draft displayed on the display to the prospective customer without printing it out.

Prior Art Documents

Patent Documents

[0005]

Patent Document 1

Patent Document 2

Patent Document 3

Summary of the Invention

Problems to be Solved by the Invention

[0006] However, in the inheritance support methods of Patent Document 1 to Patent Document 3, since the decedent dislikes having troubles with the heirs during his / her lifetime, there is a problem that the decedent often hesitates to convey the property distribution information for each heir to the heir during his / her lifetime. The present invention has been made in view of such circumstances, and its main object is to provide an inheritance support device that reduces the burden on the decedent by conveying the property distribution information to the heir.

Means for Solving the Problems

[0007] The inheritance support device according to the present invention includes an inheritance information registration unit that registers inheritance information including an heir identifier, which is an identifier for identifying the decedent, name, date of birth, and property; an heir information registration unit that registers heir information including an heir identifier, which is an identifier for identifying the heir, name, date of birth, and relationship with the decedent; an output unit that outputs the inheritance information and the heir information; an heir property distribution information registration unit that registers heir property distribution information, which is information about the property distributed to each heir from the property of the heir; a question-and-answer registration unit that registers question-and-answer information including questions assumed to be asked by the heir and answers to those questions for the heir property distribution information; a question reception unit that receives questions from the heir; an heir property distribution information output unit that outputs the heir property distribution information corresponding to the heir identifier of the heir received by the question reception unit; and an answer output unit that outputs the answer to the question with reference to the question-and-answer information after the death of the decedent.

Effect of the Invention

[0008] According to the present invention, for heir property distribution information, there are provided a question-and-answer registration unit that registers question-and-answer information including questions assumed to be asked by the heir and answers to those questions, a question reception unit that receives questions from the heir, and an answer output unit that outputs the answer to the question with reference to the question-and-answer information after the death of the decedent. Therefore, questions and answers that the decedent is often hesitant to convey to the heir during his or her lifetime regarding the heir property distribution information can be registered, and after the death of the decedent, by outputting them, the burden on the decedent of conveying the property distribution information to the heir can be reduced.

Brief Description of the Drawings

[0009]

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Modes for Carrying Out the Invention

[0010] Next, embodiments of the present invention will be described with reference to the drawings. However, the present invention is not limited to the following embodiments. Figure 1 is a system image of an inheritance support system 100 according to an embodiment of the present invention. The inheritance support system 100 includes an inheritance support device 1, a user terminal 2, and an inheritance question answering device 3. The user terminal 2 of the inheritance support system 100 is a terminal used by the decedent, experts in inheritance such as tax accountants, and the heir. The inheritance question answering device 3 is a device that can answer general questions about inheritance, such as a generative AI. The user terminal 2 and the inheritance support device 1 can communicate with each other via the Internet, and the inheritance support device 1 and the inheritance question answering device 3 can also communicate with each other via the Internet.

[0011] The inheritance support device 1 is a variety of computers that support inheritance. It receives information from the user terminal 2 via the communication network 101 and transmits the processing results to the user terminal 2. For questions that the inheritance support device 1 cannot answer from the questions received from the user terminal 2, it transmits the questions to the inheritance question answering device 3 via the network via the communication network 101 and receives the answers from the inheritance question answering device 3.

[0012] The user terminal 2 is a terminal device used by the decedent, inheritance expert, and heir. The decedent inputs the decedent's information from the user terminal 2. The inheritance expert may input the information obtained from the decedent on behalf of the decedent. Also, the inheritance expert collects information regarding the decedent's property (such as the appraisal of real estate) and inputs it from the user terminal 2. The heir inputs the heir's information from the user terminal 2. After the death of the decedent, when the heir logs in from the user terminal 2, the heir can communicate with the decedent (hereinafter referred to as the decedent avatar) as if the decedent were alive. The heir inputs text from the display unit 29 of the user terminal 2 to communicate with the decedent avatar, or communicates with the decedent avatar using the voice input through the microphone 23. The decedent avatar outputs text to the display unit 29 of the user terminal 2 to communicate, or outputs a face image through the display unit 29 of the user terminal 2, or outputs voice through the speaker 24 of the user terminal 2. Through any of the above methods, via the user terminal 2, the heir can communicate with the decedent avatar. Through this communication, it is possible to convey the property distribution that was difficult to convey during the decedent's lifetime due to troubles such as the human relationship with the heir. Also, the user terminal 2 monitors through the microphone 23 and the camera 25 whether a person other than the heir near the user terminal 2 has overheard the conversation between the decedent avatar and the heir.

[0013] The inheritance question answering device 3 receives from the inheritance support device 1 questions that the inheritance support device 1 was unable to answer from the questions from the heir obtained via the user terminal 2. The inheritance question answering device 3 answers general questions regarding inheritance based on information collected in advance on the Internet.

[0014] Figure 2A is a block diagram showing the configuration of the inheritance support device 1. As shown in Figure 2A, the inheritance support device 1 includes a control unit 11, a storage unit 12, and a communication unit 17. The control unit 11 includes a CPU (not shown) and a RAM such as an SRAM or a DRAM. The CPU of the control unit 11 executes various computer programs loaded into the RAM.

[0015] The storage unit 12 is composed of a flash memory or the like, and stores an operating system and application programs executed by the control unit 11, as well as data used during their execution. In the storage unit 12, there are provided an estate information DB 121 which is information about the decedent, an heir information DB 122 which is information about the heir, an heir property distribution property information DB 123 which is information about the property inherited by the heir, a question and answer information (individual) DB 124 which is questions assumed from the heir and answers to the questions, and a question and answer information (general) DB 125 which is answers to general questions about inheritance.

[0016] The control unit 11 executes the application programs stored in the storage unit 12. The control unit 11 is composed of a decedent information registration unit 1105, an heir information registration unit 1110, an heir property distribution information registration unit 1115, a question reception unit 1125, an answer output unit 1130, a question analysis unit 1135, an answerability determination unit 1140, an heir property distribution information change reception unit 1143, a monitoring unit 1145, and an inheritance question external cooperation unit 1150.

[0017] The decedent information registration unit 1105 registers decedent information including a decedent identifier, which is an identifier for identifying the decedent, name, date of birth, property, and debts. The property is registered for each type of property (for example, land, houses, shares for each company, cash / deposits, death retirement benefits, loan claims, etc.). Also, the decedent information registration unit 1105 registers a voice model, which is a model that characterizes the voice of the decedent. Specifically, the voice uttered by the decedent through the microphone 23 of the user terminal 2 is acquired via the communication unit 27 of the user terminal 2 and the communication unit 17 of the inheritance support device 1, a model that characterizes the voice of the decedent is generated, and registered as the voice model. The voice model is a model for reproducing any text. Generating a voice model by analyzing voice can be realized by the prior art. In JP-A-2009-162879, voice is reproduced based on various transfer functions, and the transfer functions are the same as the voice model of the present invention. Also, for the input voice information, a transfer function generation unit generates a transfer function. In the present invention as well, the same technology can be used to generate a voice model based on the voice of the decedent. With the voice model of the decedent, any text (for example, the answers registered in the question-and-answer information (individual) DB described later) can be output as if it were the voice of the decedent.

[0018] Also, the decedent information registration unit 1105 registers the life and death information of the decedent. The answer output unit 1130 described later can output an answer when the decedent has passed away.

[0019] The heir information registration unit 1110 registers heir information including an heir identifier, which is an identifier for identifying the heir, name, date of birth, and the relationship with the decedent. The relationship with the decedent is a spouse, child (eldest son, eldest daughter, second son, second daughter, etc.), and based on this relationship, the property distribution ratio of legal heirs is determined.

[0020] The output unit 1113 outputs the decedent information and heir information. This is to enable the decedent or inheritance expert to refer to the decedent information and heir information when inputting the inheritance property distribution information, which will be described later, from the screen. It is desirable to output the decedent information and heir information in a table format so that the decedent or inheritance expert can easily input the distribution information for each heir and each type of property. Specifically, the heir information may be arranged and displayed in the column direction of the table, and the types of property may be arranged and displayed in the row direction of the table. The columns and rows may be reversed.

[0021] The inheritance property distribution information registration unit 1115 registers the inheritance property distribution information, which is information about the property distributed to each heir from the decedent's property. The information input by the decedent himself may be registered, or the information input by the inheritance expert in consultation with the decedent may be registered. For each type of property, it is registered so that the total of the decedent's property and the inheritance property distribution matches. For each heir, the inheritance property distribution may be totaled and the total amount may be registered. The ratio of the total amount to the total of the heir's property may be calculated and displayed. Each time the heir inputs the inheritance property distribution information, the above ratio may be calculated and displayed so that it can be compared with the statutory inheritance ratio (for the spouse, it is 1 / 2, and for the children, it is the value obtained by dividing 1 / 2 by the number of children). When inputting the inheritance property distribution information, the decedent may also register a flag (non-changeable flag) indicating whether to accept changes to the property distribution information from the heir for each type of property. For example, when setting a non-changeable flag for the shares of a certain company, after determining the inheritance property distribution information for each heir, no requests for changes such as an increase in the shares with the non-changeable flag set will be accepted from the heir. When the decedent wants to transfer property to a specific heir or conversely does not want to transfer it, this non-changeable flag is set. Conversely, for property types without the non-changeable flag set, the property can be adjusted in terms of increase or decrease among the heirs. This reflects the decedent's intention.

[0022] The question-and-answer registration unit 1120 registers question-and-answer information including questions assumed from the heir and answers to those questions regarding the inheritance property distribution information. The decedent may input it, or it may be input while the decedent and an inheritance expert consult with each other. The question-and-answer information includes the attributes of the questions. The attributes of the questions are the attributes that classify the questions. Specifically, they are reasons, requests, and gratitude regarding the inheritance property distribution information. It is not limited to this, and the decedent or the inheritance expert may determine the attributes. The question-and-answer registration unit 1120 may accept text input by the decedent or the inheritance expert, or may convert the voice obtained via the microphone 23 of the user terminal 2 into text and register it. The question-and-answer registration unit 1120 may register as attributes the keywords extracted by performing natural language analysis on the above text. The question-and-answer registration unit 1120 may search for other decedent information similar to the decedent information and display the questions and answers related to the decedent information to assist in registering the questions and answers of the decedent. The question-and-answer registration unit 1120 determines whether they are similar based on the age, property, and family composition of the decedent.

[0023] After accepting the login with the heir identifier, the question reception unit 1125 accepts the questions input by the heir via the microphone 23 or by the input unit 28 on the screen where the heir converses with the decedent avatar through the communication unit 27 and the communication unit 17. When the life-and-death information of the decedent corresponding to the heir is alive, the question reception unit 1125 does not accept the questions.

[0024] The inheritance property distribution information output unit 1128 outputs the inheritance property distribution information corresponding to the heir identifier of the heir accepted by the question reception unit 1125. It may output only the inheritance property distribution information of the heir accepted by the question reception unit 1125, or may output the inheritance property distribution information of all the heirs who receive property from the decedent. In order to make it easier for the heir accepted by the question reception unit 1125 to ask questions, the ratio of the inheritance property distribution information of the heir accepted by the question reception unit 1125 among the total property of the decedent may be displayed.

[0025] The answer output unit 1130 outputs an answer to the question by referring to the question and answer information. It may be output based on the voice model of the decedent. Specifically, it searches the question and answer information DB for the heir identifier of the heir who asked the question and the question received by the question reception unit 1125, obtains the answer, and outputs the answer. When the life and death information of the decedent is alive, the answer is not output. Also, when the answerability determination unit 1140 described later determines that an answer cannot be given, the answer obtained by the inheritance question external cooperation unit 1150 described later from the inheritance question answering device 3 is output.

[0026] The question analysis unit 1135 extracts the attributes of the question by performing natural language analysis on the question received by the question reception unit 1125. Specifically, keywords may be extracted from the text of the question and used as the attributes of the question.

[0027] The answerability determination unit 1140 determines whether an answer to the question can be given based on whether the attributes of the question and answer information are the same as the attributes extracted by the question analysis unit 1135. Specifically, it searches the question and answer information DB with the heir identifier of the heir, and if the attributes included in the extracted question and answer information do not match the attributes extracted by the question analysis unit 1135 from the question received by the question reception unit 1125, it determines that an answer cannot be given. Just because the attributes match, it may be determined that an answer can be given, or it may be determined not only by the attributes but also by whether one or more keywords included in the question received by the question reception unit 1125 are included in the questions included in the question and answer information DB. Note that the keywords can be extracted by performing natural language analysis on the question. The similarity between the question received by the question reception unit 1125 and the questions included in the question and answer information DB may be calculated, and if there is a question with a similarity greater than a predetermined value, it may be determined that an answer can be given. The similarity may be calculated as the ratio of the keywords included in both the question received by the question reception unit 1125 and the questions included in the question and answer information DB to all the keywords. The answerability determination unit 1140 may determine that they match (an answer can be given) if this ratio is equal to or greater than a predetermined value (for example, 80%), and determine that they do not match (an answer cannot be given) if it is less than the predetermined value.

[0028] When the Q&A registration unit 1120 registers Q&A information, the decedent or succession expert may register many variations of questions by changing the way of speaking, etc. By registering many variations of questions, the likelihood that the answerable determination unit 1140 determines that it is answerable increases.

[0029] The heir property distribution information change reception unit 1143 receives the heir's request for change to the heir property distribution information determined by the decedent and registers the changed heir property distribution information. The heir's request for change may be not only an increase in the inheritance property included in the heir property distribution information determined by the decedent, but also an addition of the type of inheritance property. Specifically, for a property type (for example, loan receivables) not included in the initial heir property distribution information, the heir property distribution information change reception unit 1143 may receive and register the heir's wish for inheritance of that property type. The heir property distribution information change reception unit 1143 does not accept changes for property types for which a non-change flag is set. After the change by the heir property distribution information change reception unit 1143 is registered, the question reception unit 1125 may receive questions about the heir property distribution information from the heir again. The aforementioned Q&A registration unit 1120 may register questions and answers assuming that the heir property distribution information change reception unit 1143 accepts changes. It is also possible to simply inform each heir of the heir property distribution information as a result of the change by the heir property distribution information change reception unit 1143 without the question reception unit 1125 receiving questions. In any case, an avatar of the decedent may be displayed on the user terminal 2, and the avatar of the decedent may explain the heir property distribution information by voice while interacting with the heir.

[0030] The monitoring unit 1145 monitors whether there are users other than the heir near the user terminal 2. Specifically, it monitors whether the voice obtained via the microphone 23 of the user terminal 2 and the face image obtained via the camera 25 match the biometric information of the heir. If it is determined that they do not match the biometric information of the heir, the process may be interrupted, or the heir may be asked to confirm who the person is, the voice obtained via the microphone 23 of the user terminal 2, or the person obtained via the camera 25. The heir information registration unit 1110 may register the biometric information of the family members (for example, spouse, children) of the heir as the heir's family information, and identify the person using that biometric information. If the person can be identified, the identity of the person may be confirmed by their name. The heir avatar displayed on the screen may be made to speak to prompt the heir to confirm. If there is no response from the heir within a certain period of time for the voice prompting the confirmation of the heir avatar, the process may be interrupted.

[0031] When the answerable determination unit 1140 determines that it is not possible to answer, the inheritance question external cooperation unit 1150 sends the question to the inheritance question answering device 3 via the communication unit 17 and receives the answer from the inheritance question answering device 3 via the communication unit 17. The inheritance question answering device 3 is a device that answers questions regarding inheritance and has the function of a generative AI. Instead of answering ambiguous questions, it is possible to obtain an accurate answer in one go by determining the direction of the conversation. The inheritance question external cooperation unit 1150 generates a control sentence for determining the direction of the conversation, the conversation content between the heir and the testator avatar, the testator information, and a question including the heir information. If the control sentence includes that the answerer is an expert in inheritance, an answer as an expert in inheritance can be expected from the inheritance question answering device 3. If the conversation content between the heir and the testator avatar is included, an answer from the inheritance question answering device 3 that does not duplicate the previous conversation content can be expected. By including the image information of the heir obtained via the microphone 23 of the user terminal 2 and the voice information of the heir obtained via the camera 25 in the heir information, an answer from the inheritance question answering device 3 that takes into account the temperament and personality of the heir can be expected.

[0032] The communication unit 17 controls the communication between the inheritance support device 1 and the user terminal 2, as well as the communication between the inheritance support device 1 and the inheritance question answering device 3.

[0033] Figure 2B is a block diagram showing the configuration of the user terminal 2. The user terminal 2 is a computer having a control unit 21 including a CPU, a RAM, and a ROM, and a storage unit 22. Each process described later is executed by this control unit 21. The user terminal 2 can constantly photograph the user with the camera 25, can capture the voice uttered by the user with the microphone 23, can output the voice data received from the inheritance support device 1 with the speaker 24, and can output the image data received from the inheritance support device 1 with the display unit 29.

[0034] The user terminal 2 can capture the biometric information of the decedent, which will be described later, with the camera 25 or the microphone 23. The user terminal 2 can output the voice generated by the voice model of the decedent, which will be described later, via the speaker 24. If the decedent information registration unit 1105 registers not only the voice model but also the facial expression model of the decedent, the facial expression generated by the facial expression model may be output to the display unit 29. The voice model and the facial expression model can generate the actions of the decedent as if they were alive.

[0035] Figure 2C is a block diagram showing the configuration of the inheritance question answering device 3. The inheritance question answering device 3 is a computer having a control unit 31 including a CPU, a RAM, and a ROM, and a storage unit 32. The inheritance question answering device 3 may have general knowledge as well as knowledge related to inheritance in the storage unit 32 and may be a device that answers general questions based on the general knowledge.

[0036] The control unit 31 executes the following functions as an application program stored in the storage unit 32. It performs natural language analysis on the questions received from the inheritance support device 1 via the communication unit 37, selects and extracts answers from the storage unit 32, and generates answers. It transmits the generated answers to the inheritance support device 1 via the communication unit 37. The storage unit 32 stores, as general information regarding inheritance, for example, effective utilization methods and distribution methods of inheritance property. The communication unit 37 performs transmission and reception of information with the inheritance support device 1.

[0037] FIG. 3A is a diagram showing the layout of the decedent information DB. The decedent information DB is registered based on the flowchart of decedent information registration described later. The decedent identifier is an identifier for identifying the decedent. The name, date of birth, age, and occupation are input by the decedent or a tax accountant who is an expert in inheritance (hereinafter referred to as an inheritance expert) via the user terminal 2. The biometric information (face) and biometric information (voice) are information input by the decedent through the camera 25 or the microphone 23 of the user terminal 2 and registered in the decedent information DB. The biometric information may be image information or voice information obtained through the microphone 23 or the camera 25, or information converted so as to be usable as authentication information. The voice model is a model for reproducing any text information as the voice of the decedent. The property (assets and debts) may be registered by the decedent or may be registered by the inheritance expert who obtained the information from the decedent through an interview.

[0038] FIG. 3B is a diagram showing the layout of the heir information DB. The heir information DB is registered based on the flowchart of heir information registration described later. The decedent identifier is the identifier for identifying the decedent described above. The heir identifier is an identifier for identifying the heir. For ease of understanding, the heir identifier is the one obtained by adding a branch number to the decedent identifier, but such a system is not necessary. The relationship with the decedent indicates what kind of relationship the heir has with the decedent. The name, date of birth, age, and occupation are input by each heir or the inheritance expert via the user terminal 2.

[0039] FIG. 3C is a diagram showing the layout of the heir property distribution information DB. The heir property distribution information DB is registered based on the inheritance property distribution information registration flowchart described later. The decedent identifier, heir identifier, relationship with the decedent, and name are the same as the information registered in the inheritance information DB described above. The decedent, while consulting with an inheritance expert, considers the past, present, and the way the decedent and heirs have interacted, the degree of closeness among heirs, and the unity of opinions, and then the decedent or the inheritance expert registers the information in the heir property distribution information DB.

[0040] For example, assume that the decedent is 76 years old, the president of a company, holds property worth 850 million yen such as land, houses, company shares, other shares, cash deposits, death retirement benefits, and loans to the company, has a bank debt of 50 million yen, and the decedent has the following ideas regarding the property distribution to the spouse, eldest daughter, eldest son, second daughter, and third daughter.

[0041] More than half of the inheritance property shall be inherited by the spouse. The company shares shall be distributed among the four children. The family home (house and land) shall be inherited by the spouse. The eldest son, second daughter, and third daughter who live within the same plot of land shall each inherit the family home as it is. Regarding the tax funds of each heir, the spouse shall pay the full amount first and then be reimbursed by the heirs later. The bank debt shall be borne by the heir who inherits the cash and deposits. Based on such ideas, the decedent consults with an inheritance expert and examines the heir property distribution information.

[0042] Also, there is an idea that each heir shall bear the tax funds. If the eldest son is to succeed the company among the four children, there is also an idea of distributing all the company shares to the eldest son.

[0043] The decedent, while consulting with an inheritance expert, registers the information in the heir property distribution information DB so that the heirs can inherit smoothly after the decedent's death.

[0044] Also, assume that the inheritance property distribution information is configured to be accessible only to the decedent and inheritance experts and not to the heirs. If the relationship between the decedent and the heir is good, the decedent may indicate it to the heir orally or by other means. However, even if the relationship with that heir is good, the relationship with other heirs may not necessarily be good. Therefore, in principle, it is configured so that the heirs cannot access it.

[0045] Figure 3D is a diagram showing the layout of the question-and-answer information (individual) DB. The question-and-answer information (individual) DB is registered based on the question-and-answer information (individual) registration flowchart described later. The decedent identifier, heir identifier, relationship with the decedent, and name are the same as those in the inheritance property distribution information DB.

[0046] For each heir, questions from the decedent about their own property distribution are assumed. This is a DB for registering answers to those questions in advance. Assume that the questions from the heirs have attributes. Attributes are reasons (why such a distribution was made), requests (wanting to change the property distribution), gratitude (from the heir to the decedent or from the decedent to the heir), and an attribute is registered for each question. Attributes other than reasons, requests, and gratitude are registered as others. Attributes may be added while operating this system. For example, attributes such as satisfaction and indifference may be added. Register the assumed questions and answers from the heirs. Even if the decedent may be hesitant to directly talk to and explain to the heirs during their lifetime, it is considered possible to register in advance. This answer is one in which the decedent avatar explains to the heirs as if the decedent during their lifetime were explaining after the decedent's death. For each heir, any number of questions may be prepared.

[0047] FIG. 3E is a diagram showing the layout of the Q&A information (general) DB. Since the Q&A information (general) DB is not registered in the Q&A information (individual) DB, for questions that the answerable determination unit 1140 determines cannot be answered, the successive question external cooperation unit 1150 transmits the questions to the successive question answering device 3 and registers the answers received from the successive question answering device 3. Based on the keywords obtained by analyzing the questions transmitted to the successive question answering device 3 and the received answers, the attributes of the questions may be registered. For example, effective utilization, gift, etc. may be extracted as attributes. The answerable determination unit 1140 may refer to not only the Q&A information (individual) DB but also the Q&A information (general) DB to determine whether an answer is possible.

[0048] FIG. 4A is a flowchart of the decedent information registration. Log in to this system with the decedent identifier (step 411). The decedent himself / herself may log in, or a succession expert may log in on behalf of the decedent. Hereinafter, it will be referred to as the decedent, etc. The decedent, etc. registers the name and date of birth from the decedent information registration screen (FIG. 8A) (step 412). The decedent registers biometric information. Specifically, voice may be registered via the microphone 23, still images (faces) or videos may be registered via the camera 25, or fingerprints may be registered via the scanner 26 (step 413). The system generates a voice model for playing back the voice from the registered biometric information and registers it in the decedent information DB (step 414). The technology for generating a voice model from biometric information can be realized, for example, by the method of JP-T-2023-501074. When the voice model can be registered, text, etc. may be simulated for pronunciation based on the voice model. By having the decedent himself / herself confirm, the voice model may be repeatedly registered until it can be played back as if it were the voice of the decedent. Register the decedent's property information (e.g., cash, claims, real estate) from the decedent information registration screen 8A (step 415).

[0049] Figure 4B is a flowchart of the registration of inheritance information in the DB. Log in to this system with the heir identifier (step 421). It can be the heir himself / herself who logs in, or a succession expert can log in on behalf of the heir. Hereinafter, they will be referred to as heirs, etc. The heirs, etc. register their name, date of birth, and relationship with the heir from the inheritance information registration screen 8B (8B1, 8B2, 8B3, …) (step 422). The heir registers biometric information. Specifically, the voice is registered via the microphone 23, or a still image (face) or video is registered via the camera 25 (step 423). Using this biometric information, the monitoring unit 1145, which will be described later, monitors whether a person other than the heir is using this system.

[0050] Figure 4C is a flowchart of the registration of heir distribution information in the DB. Log in to this system with the heir identifier (step 431). The succession expert registers the inheritance property distribution information in the heir distribution information DB via the heir property distribution information screen 8C while talking to the decedent next to the screen or based on the result of prior consultation with the decedent (step 432). This process is repeated for each heir. Accept the input of a flag for property types that do not accept changes to the distribution information from the heir (step 433).

[0051] Figure 4D is a flowchart of the registration of question-and-answer information (individual) in the DB. Log in to this system with the heir identifier (step 441). For each heir, the succession expert considers the assumed questions and their answers while consulting with the decedent, and the user registers the answers in the question-and-answer information (individual) DB from the question-and-answer information (individual) registration screen 8D (8D1, 8D2, …). When registering the answers, the attributes of the answers may be registered together. Alternatively, the question-and-answer registration unit 1120 may perform natural language analysis on the content of the questions to determine the attributes of the questions and register them in the question-and-answer information (individual) DB.

[0052] Figure 5 is a flowchart of answers to questions from heirs. Log in to this system with the heir identifier (step 501). Refer to the heir information DB to determine the decedent corresponding to the heir identifier, and display the image (biometric face) of the decedent on the conversation screen 91 with the decedent (step 502). When the image of the decedent is displayed, based on the voice model of the decedent, for example, "Long time no see. Are you in good health? Is Takashi, my grandson, in good health? It's about time. Are you going to have a second child soon?" etc., based on the information collected by the inheritance expert and registered in the heir information DB or the information previously registered by the heir in the heir information DB, voice may be output. Display the heir property distribution information (step 503). The heir asks a question by voice through the microphone 23 or inputs it from the input unit 28. The question reception unit 1125 receives the question (step 504). The question analysis unit 1135 performs natural language analysis on the received question and extracts the attributes of the question. Determine whether the attribute of the question is a reason (want to know the reason for property distribution), a request (want to increase the share of property distribution), or gratitude. If the attribute of the question is not any of reason, request, gratitude, or no answer is found by searching the question answer information (individual) DB with the said attribute, the answerable judgment unit 1140 judges that the answer is impossible. If the attribute of the question is any of reason, request, gratitude, and an answer is found by searching the question answer information (individual) DB with the said attribute, the answerable judgment unit 1140 judges that the answer is possible (step 506). If it is judged that the answer is impossible, ask the inheritance question answering device 3. For example, send the content such as "You are an expert in inheritance such as a tax accountant. From that position, please answer the heir's question about the effective utilization of the inheritance property" to the inheritance question answering device 3 and receive the answer (step 507). It is better to send the above question to the inheritance question answering device 3 because a more accurate answer can be obtained by clarifying the position when asking for an answer. The question answer registration unit 1120 registers the received question and answer in the question answer information (general) DB (step 508). The questions and answers registered in the question answer information (general) DB may be made reusable. The answer output unit 1130 outputs the received answer based on the voice model of the decedent (step 509).Also, if there is an heir's face information model, the facial expression may be changed based on the model and output in voice and face images (videos). Return to step 506. When it is determined that an answer is possible, obtain the answer from the question and answer information (individual) DB (step 510). The output is the same as when it is determined that an answer is impossible (step 509).

[0053] Figure 6 is a flowchart of monitoring while the heir is logged in with the heir identifier. When the heir is accepted for login with the heir identifier, the monitoring unit 1145 starts monitoring (step 601). Obtain authentication information, which is the biometric information of the heir specified by the heir identifier (step 602). Through the camera 25 or the microphone 23, obtain information around the user terminal 2 (step 603). Monitor based on the heir's biometric information (face), biometric information (voice), and the obtained information (step 4). Specifically, monitor whether the information around the user terminal 2 (biometric information (face), biometric information (voice)) matches the heir's biometric information (face), biometric information (voice) (step 604). When it is determined that there is a person other than the heir, prompt the heir to confirm about that person (step 606). The monitoring unit 1145 outputs a question in voice or text. The monitoring unit 1145 receives an answer from the heir (step 606). The monitoring unit 1145 determines whether there is an answer (step 607). If there is no answer within a certain time, it is determined that there is no answer. When there is no answer, the monitoring unit 1145 terminates the conversation between the heir and the decedent avatar (step 609). Specifically, terminate the display of the decedent avatar. This is because it is not desirable for a person other than the heir to overhear the answer from the decedent avatar to the heir. When there is an answer and the person other than the heir is not the person who was expected, also terminate (step 609). If it is the expected person, the conversation between the heir and the decedent avatar continues (step 610). If it is the expected person, there is no problem in overhearing the answer from the decedent avatar to the heir. Note that the expected person is a person such as an inheritance expert or the heir's child, who has no problem in knowing the inheritance property distribution information or has little interest in the inheritance property.

[0054] Figure 7 is a flowchart for answering questions from each heir. The control unit 11 registers the order in which the heir or inheritance expert receives questions from the heir (step 701). The control unit 11 receives questions from the heir (step 702). The answer output unit 1130 outputs an answer to the question (step 703). The heir property distribution information change reception unit 1143 receives requests from the heir regarding property distribution information (step 704). The heir property distribution information registration unit 1115 registers the request in the heir property distribution information DB (step 705). The heir property distribution information registration unit 1115 determines whether all questions from the heirs have been completed (step 706). When the heir property distribution information registration unit 1115 determines that it has not ended, it receives questions from the heirs who have not ended (step 702). When the heir property distribution information registration unit 1115 determines that it has ended, it adjusts the requests regarding the heir property distribution information and registers them in the heir property distribution information DB (step 707). Specifically, among the types of property for which the heir has requested an increase, no increase is made for the types of property for which the non-change flag is set. For example, changes to the shares of Company A are not accepted. If there is an increase requested by the heir and the property distribution information of that heir is below the statutory heir ratio by a certain amount or more, an increase may be made for the types of property for which no increase has been requested by other heirs. An increase may also be made from types of property for which the non-change flag is not set. For example, although the legal ratio of the eldest daughter is 12.5%, the initial property distribution information is 5.0%. If there is no request for an increase in the loan receivables from other heirs, an increase in the loan receivables for the eldest daughter may be made. Also, the inheritance expert may conduct a hearing on how much increase the decedent recognized during his lifetime and may set an increase limit in advance. When an increase is permitted, an appropriate answer may be prepared and the decedent avatar may be made outputtable.

[0055] Figure 8A is a screen for registering decedent information. It is the screen used in the decedent information registration flowchart. The decedent identifier is an identifier for identifying the decedent and is also the user ID when the decedent logs in to the inheritance support system 100. The name and date of birth are input by the decedent on the decedent information registration screen 8A. The age may be automatically calculated from the date of birth. The occupation is input by the decedent on the decedent information registration screen 8A. Biometric information (face) is the information captured by the decedent through the camera 25 and registered. On the screen, the system may display a flag indicating whether it is registered or, if it is registered, the file name (ABC.jpg).

[0056] Figure 8B is a screen for registering heir information. It is the screen used in the heir information registration flowchart. The heir identifier is an identifier for identifying the heir and is also the user ID when the heir logs in to the inheritance support system 100. The relationship with the decedent is to input the relationship between each heir and the decedent (e.g., wife, eldest son, eldest daughter, second son, second daughter, etc.). Similar to the decedent information, the application, date of birth, age, and occupation are input. Each heir inputs them.

[0057] As heir information, biometric information (face) and biometric information (voice) are registered through the microphone 23 and the camera 25. Authentication information may be generated from the biometric information.

[0058] Regarding the spouse, if there is a spouse, their name and date of birth may be registered. If there are children, the name, date of birth, and gender of the children may be registered. It can be used as reference information when the decedent avatar converses with the heir.

[0059] Figure 8C is a screen for registering heir property distribution information. It is a screen used in the heir property distribution information registration flowchart. Screen 8C11 is a screen for inputting property distribution information for each heir and each type of property. Screen 8C12 is a screen for graphically displaying the property distribution information based on the property distribution information input on Screen 8C11. Screen 8C12 is a screen for displaying the distribution determined for each legal heir. The succession expert inputs while hearing the decedent's property and the decedent's intentions regarding the property distribution. The heir or the succession expert inputs the property distribution information on Screen 8C11 while comparing the property distribution information in 8C12 with the legal heir distribution ratio in 8C13. The succession expert will register with reference to the distribution ratio of the court heirs (for example, if there is a wife and two children, the wife gets 1 / 2 and the children get 1 / 4 each). Also, depending on the type of property, there may be cases where the decedent does not approve the change of the determined distribution information. For such types of property, it should be possible to set a non-changeable flag. When there is a request from the heir to increase the property distribution, it may be possible to make adjustments while referring to the information of the non-changeable flag. Although not shown in the figure, it may also be possible to register which heir will pay for the expenses incurred due to succession. For the person responsible for the expenses incurred due to succession, it may be possible to register the amount of the inheritance of the cash deposit so that they can make the payment.

[0060] It is desirable that the property distribution information for the property owner not be disclosed to the heirs during the decedent's lifetime and be disclosed after the decedent's death.

[0061] Fig. 8D is a screen for registering questions and answers assumed for each heir. It is a screen used in the question-and-answer registration flowchart. The succession expert registers with reference to the family situation of the decedent, the love, gratitude, confidence, etc. from the decedent to the heir. For the questions, as question attributes, it is assumed that there are cases where one wants to know the reason and cases where one wants to state the desire for distribution, so attributes such as reason, desire, and gratitude are set. By giving each question an attribute, it is considered easier to pre-examine and input. "Gratitude" can be either gratitude from the decedent to the heir or gratitude from the heir to the decedent. The decedent avatar may convey the feeling of gratitude that the decedent was unable to convey well during his or her lifetime to the heir on behalf of the decedent. The attribute can be input by the decedent or the succession expert from the screen, or the question-and-answer registration unit 1120 can perform natural language analysis on the input questions to determine whether the question is a reason, desire, or gratitude, and register the determined attribute.

[0062] Fig. 8E is a screen for displaying heir property distribution information when the decedent avatar is having a conversation with the heir. When the decedent avatar is having a conversation with the heir, which will be described later, the control unit 11 displays each heir property distribution information on the heir property distribution information display screen. For each heir property distribution information, not only the amount for each property type but also the ratio it occupies with respect to the total inheritance amount of all heirs is displayed. The heir can judge the validity of the total amount (the validity of the amount as a legal heir) on this display screen. Also, since the amount for each property type is also displayed, the desire for each property type can be asserted.

[0063] Figs. 8E1 to 8E5 are screens for the spouse, eldest daughter, eldest son, second daughter, and third daughter respectively. The amounts are different but the display method is the same.

[0064] Figure 9 shows an example of a conversation between the decedent avatar and the heir. When the heir logs in to the inheritance support system 100 using the heir identifier, the decedent is identified based on the heir identifier. A face image of the decedent is displayed on the screen. Then, the conversation between the heir and the decedent avatar begins. The conversation may be such that the heir enters text on the screen and the decedent's response is also displayed as text. In this description, it is assumed that when the heir inputs voice through the microphone 23, the decedent's response is output through the speaker 24.

[0065] The heir speaks through the microphone 23, "This is Kouta. Are you well, father?" (Step 911). The control unit 11 acquires the heir's voice through the communication unit 17. Since the control unit 11 transmits and receives voice information through the communication unit 17 every time, hereinafter, the point of passing through the communication unit 17 will be omitted. The control unit 11 analyzes the heir's voice information to determine whether it is just a greeting. If it is a greeting, the control unit 11 may generate or modify a response sentence according to the age, gender, and address of the decedent during his lifetime. Also, the response sentence may be modified based on the date and time, weather, and location. For example, the control unit 11 may generate a response sentence such as "It has become quite cold in the morning and evening. Be careful of influenza." The control unit 11 outputs the generated response sentence through the speaker 24 as "Oh. I'm well. Although I'm already dead. How about you, Kouta? Are you well? Is your work going smoothly?" (Step 921). Since the decedent avatar is displayed on the screen and the content changes according to the personality, gender, and address of the decedent during his lifetime, and the voice is output based on the decedent's voice model, the heir can obtain the effect of having a conversation with the decedent as if during his lifetime.

[0066] The heir says, "Thanks to you, I'm managing somehow." (Step 912). The control unit 11 causes the conversation "I thought I'd come to explain to you about the distribution of the property to you today." to be spoken. (Step 922). The first utterance should be a set phrase, preferably modified based on the age, gender, and dialect of the decedent. The modified conversation is similarly spoken by the decedent avatar using the decedent's voice model. The heir says, "Thank you." (Step 913). The control unit 11 displays the heir's property distribution information on the screen. The control unit 11 causes the decedent avatar to say, "Your share is like this." The control unit 11 generates the sentence "The shares of Company A are worth 70 million yen, and the land and house are worth 70 million yen. The ratio of legal heirs is 12.5%, but your share is more than that." based on the heir's distributed property information and causes the decedent avatar to speak it. (Step 924).

[0067] If there are no questions from the heir within the specified time, the control unit 11 causes the decedent's decedent avatar to say, "If you have anything on your mind, feel free to ask." to prompt the heir to ask questions (step 925). The heir says, "I appreciate the distribution ratio. However, since I am the president of Company A, why can't I receive all of the shares of Company A?" (step 915). The question analysis unit 1135 performs natural language analysis on the content spoken by the heir and determines that the attribute of the inheritance property question regarding the question is "reason". The control unit 11 retrieves an answer from the question and answer information (individual) DB. The control unit 11 causes the decedent-heir avatar to say, "The reason is that we are worried about leaving the operation of the company entirely to Kouta, so we have decided to distribute the shares of Company A among the four children." (step 926). The heir says, "If it's difficult to inherit the shares of Company A, would you be willing to give up the shares of other companies?" (step 916). The question analysis unit 1135 analyzes that the attribute of the question is "request", and it is a "request" regarding the inheritance property type of "shares other than Company A". The question analysis unit 1135 searches the heir's property distribution information DB and analyzes that if the property type is "shares of Company A", the hope for change cannot be fulfilled. Since the property type is not "shares of Company A", it analyzes that the hope for change can be fulfilled. The control unit 11 causes the decedent-heir avatar to say, "I've heard your request. I'll also listen to the requests of the other children and then make a decision." (step 927). This standard sentence may also be changed according to the age, gender, and presence or absence of dialect of the decedent. The heir property distribution information change reception unit 1143 registers in the heir property distribution information DB that the heir wishes to inherit "shares other than Company A".

[0068] The heir voices, "I see. Regarding my father's property, isn't there any effective way to use it?" (Step 917). When the question analysis unit 1135 analyzes the question and searches the question and answer information (individual) DB and determines that there is no answer to this question, the answerable determination unit 1140 determines that an answer is impossible. The inheritance question external cooperation unit 1150 transmits the question to the inheritance question answering device 3 via the communication unit 17 and receives an answer. Specifically, the inheritance question external cooperation unit 1150 generates a document saying, "You are an expert in inheritance. Regarding the inheritance property of the president of a company with 800 million yen in property who founded the company himself, isn't there any effective way to use it?" This sentence is generated by combining an overview of the decedent's property situation and the heir's question following the control sentence for determining the direction of the conversation when asking a question to the generation AI. Suppose an answer of "If you have founded a company and have been taking care of the people in the area, I propose considering making a donation to the industrial revitalization of the area." is received from the inheritance question answering device 3. The inheritance question external cooperation unit 1150 registers the question and its answer in the question and answer information (general) DB. Also, the answer output unit 1130 generates the text of the conversation. Specifically, it is generated by combining the decedent's information (for example, having struggled when young and having been taken care of by the area) and the answer received from the inheritance question answering device 3. The answer output unit 1130 makes the heir-decedent avatar voice, "Wait a bit. Let me think. Well, I founded a company and have been taking care of everyone in the area. I should also consider contributing to the industrial revitalization of the area." (Step 928). The heir voices, "I see. Then, take care, father." (Step 918). When the question analysis unit 1135 determines that the conversation has ended, it makes the heir-decedent avatar voice, "You take care too." (Step 929). Fixed phrases at the end of the conversation can be stored in advance and used.

[0069] In this embodiment, a decedent who may hesitate to convey the distribution of their property to the heir during their lifetime registers their feelings in advance during their lifetime, and after the decedent's death, the decedent's heir avatar can convey the decedent's feelings on the screen. The heir can know the feelings that the decedent himself hesitated about through the decedent avatar.

[0070] In the case of this embodiment, by registering in advance what the heir will ask the decedent, the decedent avatar can answer the heir's questions.

[0071] In the case of this embodiment, for unexpected questions, the heir can ask the inheritance question answering device 3 and answer the heir with the answer. Regarding various questions from the heir, the decedent avatar of the decedent can answer, so that the heir can feel as if having a conversation with the decedent during his lifetime and can understand the decedent's thoughts during his lifetime.

[0072] (Other embodiments) As other embodiments, the decedent may be able to confirm in advance that the decedent avatar will answer questions from the heir during his lifetime. By the decedent pre-checking the answer of the decedent avatar, if there is a sense of discomfort in the content, the answer to the question may be corrected and registered again in the question and answer information (individual) DB. By checking the answer of the decedent avatar by voice, if there is a sense of discomfort in the voice, the voice model may be registered again in the inheritance information DB.

[0073] In other embodiments, when accepting a request for change regarding the distribution of the heir's property from the heir, and while there are overlapping change requests for a specific type of property from multiple heirs, and there is no change request for other specific types of property, after adjusting among the heirs for the former specific type of property, the shortage may be compensated with the latter other specific property. For example, when there are requests from multiple heirs to increase the amount of shares other than Company A, and no heir requests an increase in the loan claim, the property type "loan claim" may be adjusted to satisfy the increase request for the property type "shares other than Company A".

[0074] In another embodiment, the heir's request for a change in the inheritance property distribution may be accepted, and the testator avatar may verbally explain the adjustment results of the inheritance property distribution information to each heir. For this purpose, as an answer to a question, for example, an answer such as "You requested an increase in 'Shares other than Company A', but your siblings have also requested an increase. Instead of 'Shares other than Company A', we will increase the 'loan receivables' to fulfill your wish." is prepared, and the answer output unit 1130 can cause the testator avatar to voice the above content. Since the testator avatar voices using the voice model of the testator, it is considered that the heir will feel convinced as if the testator adjusted with other heirs for them.

[0075] In this embodiment, the answer is reproduced as voice based on the voice model, but the answer output unit 1130 may further reproduce the expression of the face image of the testator based on the face expression model. The face expression model can be generated, for example, by the method of JP-A-2023-127042. With the generated face expression model, the testator avatar can converse with the heir as if both the face expression and the voice are those of the testator. When registering an answer, the question-and-answer registration unit 1120 may register it in accordance with the feelings and emotions of the testator. When the answer output unit 1130 outputs an answer through the testator avatar, the face expression of the testator avatar may be generated and output based on the face expression model and the feelings and emotions of the testator registered in each answer. The feeling of gratitude of the testator to the heir will be displayed as the face expression of the testator avatar.

[0076] In this embodiment, the answer received from the inheritance question-and-answer device 3 is stored in the question-and-answer information (general) DB. However, as another embodiment, the questions and answers registered in the question-and-answer information (general) DB may be reused. Specifically, for questions not stored in the question-and-answer information (individual) DB, if there are similar questions by referring to the question-and-answer information (general) DB, the answers may be output.

[0077] As another embodiment, as information about the heir, information about the heir (company, friend) or information about the heir's family (spouse, child) may be registered in the heir information DB in advance so that the decedent avatar can talk with the heir.

[0078] As another embodiment, after the decedent avatar finishes the conversation with one heir and starts a conversation with another heir, the decedent avatar may convey the content of the conversation with the one heir. Specifically, when one heir has no problem with and is satisfied with his / her property distribution, the control unit 11 may make the decedent avatar convey such information to other heirs. Conversely, when one heir is dissatisfied with his / her property distribution, the control unit 11 may make the decedent avatar convey such information to other heirs. When the decedent avatar talks with an heir whom the decedent trusts, the content of the conversation with other heirs may be conveyed. It may also be possible to set whether to convey the content of the conversation with one heir to other heirs when the decedent avatar starts a conversation with another heir. It may also be decided in advance through discussion between the decedent and an inheritance expert.

[0079] As another embodiment, the order of receiving questions from heirs may be determined in advance. Questions may be received from heirs who are likely to be satisfied with their own heir property distribution information so that the heirs can gradually come to terms. Conversely, questions may be received from heirs who are likely to be dissatisfied with their own heir property distribution information so that the heirs can gradually come to terms. In either case, whether all heirs are satisfied may be decided through prior consultation between the decedent and an inheritance expert during their lifetime.

[0080] As another embodiment, when an heir is talking with the decedent avatar and the monitoring unit 1145 determines that a person other than the heir is present, if the person is a third party (for example, the spouse of the heir who is not dissatisfied with the decedent's property distribution information) who was registered in advance as a person who is better to be present, the conversation may continue. In the case of other third parties, the conversation may be terminated.

[0081] In this embodiment, an embodiment in which one heir converses with the decedent avatar has been described. However, in other embodiments, a plurality of heirs (for example, the eldest daughter and the second daughter) may converse with the heir avatar. In this case, login may be accepted using a plurality of heir identifiers. When a plurality of heirs converse with the decedent avatar, the question reception unit 1125 may refer to the biometric information (voice) of the heirs registered in the heir information registration DB, recognize which heir's question it is, and then extract and output an answer from the question and answer information (individual) DB.

[0082] In this embodiment, an embodiment in which an heir converses with the decedent avatar has been described. However, in other embodiments, the heir may converse with two decedent avatars (for example, the father who passed away earlier and the mother who passed away this time), or the two decedent avatars may converse with each other. Before the previous decedent's death, the question and answer registration unit 1120 can handle this by registering answers assuming not only inheritance from the decedent (father) but also inheritance from a future decedent (mother).

[0083] In this embodiment, the inheritance support system 100 including the inheritance support device 1, the user terminal 2, and the inheritance question answering device 3 has been described. However, it may also be implemented as an inheritance support method for causing a computer to execute each step. The inheritance support method includes an inheritance information registration step of registering inheritance information including an heir identifier, which is an identifier for identifying the decedent, name, date of birth, and property; an heir information registration step of registering heir information including an heir identifier, which is an identifier for identifying the heir, name, date of birth, and relationship with the decedent; an output step of outputting the inheritance information and the heir information; an heir property distribution information registration step of registering heir property distribution information, which is information about the property distributed to each heir from the property of the heir; a question and answer registration step of registering question and answer information including questions assumed from the heir and answers to the questions for the heir property distribution information; a question reception step of receiving a question from the heir; an heir property distribution information output step of outputting the heir property distribution information corresponding to the heir identifier of the heir who has received the question; and an answer output step of outputting an answer to the question with reference to the question and answer information after the death of the decedent. The control unit 11 of the inheritance support device 1 may execute each of the above steps, or a plurality of devices may cooperate to execute each step.

Explanation of Signs

[0084] 1 Inheritance support device 11 Control unit 1105 Inheritance information registration unit 1110 Heir information registration unit 1113 Output unit 1115 Inheritance property registration unit 1120 Question and answer registration unit 1125 Question reception unit 1128 Heir property distribution information output unit 1130 Answer output unit 1135 Question analysis unit 1140 Answerability judgment unit 1143 Inheritance property distribution information change reception unit 1145 Monitoring unit 1150 Inheritance Question External Linkage Unit 12 Memory Unit 17 Communication Unit 2 User Terminal 21 Control Unit 22 Memory Unit 23 Microphone 24 Speaker 25 Camera 26 Scanner 27 Communication Unit 28 Input Unit 29 Display Unit 3 Inheritance Question Answering Device 31 Control Unit 32 Memory Unit 37 Communication Unit 8A Deceased Person Information Registration Screen 8B Inheritance Person Information Registration Screen 8C Inheritance Person Property Distribution Information (Individual) Registration Screen 8D Question Answering Information Registration Screen 9 Conversation Screen with Deceased Person

Claims

1. An estate information registration unit that registers estate information including an estate identifier, which is an identifier for identifying the decedent, name, date of birth, and property; An heir information registration unit that registers heir information including an heir identifier, which is an identifier for identifying the heir, name, date of birth, and relationship with the decedent; An output unit that outputs the decedent information and the heir information; An heir property distribution information registration unit that registers heir property distribution information, which is information about the property distributed to each heir from the property of the heir; A question and answer registration unit that registers question and answer information including questions assumed from the heir and answers to those questions for the heir property distribution information; A question reception unit that receives questions from the heir; An heir property distribution information output unit that outputs the heir property distribution information corresponding to the heir identifier of the heir received by the question reception unit; An answer output unit that outputs the answer to the question with reference to the question and answer information after the death of the decedent; An inheritance support device comprising the above.

2. The decedent information includes an audio model that characterizes the voice of the decedent, The answer output unit outputs the answer based on the audio model of the decedent. The inheritance support device according to Claim 1.

3. The question and answer information includes an attribute for classifying the question, A question analysis unit that extracts the attribute of the question by performing natural language analysis on the question received by the question reception unit; An answerability determination unit that determines whether an answer to the question is possible based on whether the attribute of the question and answer information is the same as the attribute extracted by the question analysis unit; The inheritance support device according to any one of Claims 1 to 2, further comprising the above.

4. A communication unit that communicates with an inheritance question and answer device that answers questions regarding inheritance; When the answerability determination unit determines that an answer is impossible, a successor question external cooperation unit that transmits the question to the inheritance question and answer device via the communication unit and receives an answer from the inheritance question and answer device via the communication unit; The answer output unit outputs the answer received by the successor question external cooperation unit. The inheritance support device according to Claim 3.

5. The question and answer registration unit registers the answer received by the successor question external cooperation unit together with the question. The inheritance support device according to Claim 4.

6. An heir information registration step of registering heir information including an heir identifier which is an identifier for identifying the decedent, name, date of birth, and property; An heir information registration step of registering heir information including an heir identifier which is an identifier for identifying the heir, name, date of birth, and relationship with the decedent; An output step of outputting the decedent information and the heir information; An heir property distribution information registration step of registering heir property distribution information which is information about property distributed to each heir from the property of the heir; A question and answer registration step of registering question and answer information including questions assumed from the heir and answers to the questions with respect to the heir property distribution information; A question reception step of receiving a question from the heir; An heir property distribution information output step of outputting heir property distribution information corresponding to the heir identifier of the heir who has received the question; An answer output step of outputting an answer to the question with reference to the question and answer information after the death of the decedent; An inheritance support method comprising the above.

Images