Information processor, information processing method, and program

Abstract

To provide a mechanism for assisting in diagnosing a user on a predetermined target and proposing a solution according to a diagnostic result.SOLUTION: An information processor includes: an acquisition unit that acquires replies to a plurality of questions related to a predetermined target from a user; an aggregation unit that aggregates, on the basis of the acquired replies, evaluation values for each predetermined item; and a display processing unit that displays on a first terminal of the user, on the basis of the aggregated evaluation values, first information including a result of aggregation of the evaluation values for each of the predetermined items, and a problem and a solution method for the user related to the items for which the evaluation values are equal to or less than a predetermined threshold value. The display processing unit displays on a second terminal different from the first terminal, in addition to the first information, second information including information related to a solution corresponding to the problem and the solution method.SELECTED DRAWING: Figure 5

Description

Technical Field

[0001] The present invention relates to an information processing apparatus, an information processing method, and a program.

Background Art

[0002] For example, a system that can diagnose how far digital transformation (hereinafter referred to as "DX") has progressed in a company has been published (for example, Non-Patent Document 1).

Prior Art Documents

Non-Patent Documents

[0003]

Non-Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] In the system described in Non-Patent Document 1, by answering a plurality of questions, it is possible to obtain the results of analyzing the user's DX promotion by predetermined items, so the current situation of the user regarding DX promotion can be grasped. Also, in the system described in Non-Patent Document 1, when the diagnosis is completed, information regarding the theme corresponding to the diagnosis result is displayed.

[0005] However, in the system described in Non-Patent Document 1, although it is possible to grasp the current situation of the user by receiving a diagnosis and obtain information that seems necessary according to the diagnosis result, regarding specific matters of what to do next, the user needs to consider them by himself / herself based on the diagnosis result. However, there are various solutions for promoting DX, and it is difficult for the user to adopt a solution according to his / her current situation. Also, even for the salesperson of the company to which the user belongs, it is necessary to consider how to approach based on the user's issues, and the response may be costly.

[0006] Therefore, an object of the present invention is to provide a mechanism for assisting in diagnosing a user for a predetermined target and proposing solutions and services (hereinafter referred to as "solutions") according to the diagnosis result.

Means for Solving the Problem

[0007] An information processing apparatus according to an aspect of the present invention includes an acquisition unit that acquires answers from a user to a plurality of questions regarding a predetermined target, a totaling unit that totals evaluation values for each predetermined item based on the acquired answers, and based on the totaled evaluation values, first information including the total result of the evaluation values for each predetermined item, the user's issues regarding items whose evaluation values are equal to or less than a predetermined threshold value, and solutions, is displayed on the user's first terminal, and a display processing unit, and the display processing unit displays second information including information regarding solutions according to the issues and solutions on a second terminal different from the first terminal in addition to the first information.

[0008] An information processing method according to an aspect of the present invention includes a computer obtaining answers from a user to a plurality of questions regarding a predetermined target, aggregating evaluation values for each predetermined item based on the obtained answers, and based on the aggregated evaluation values, displaying first information including the aggregation result of the evaluation values for each predetermined item, the user's problems and solutions regarding items for which the evaluation values are equal to or less than a predetermined threshold value, on a first terminal of the user, and in addition to the first information, displaying second information including information regarding a solution corresponding to the problems and solutions, on a second terminal different from the first terminal.

[0009] A program according to an aspect of the present invention causes a computer to obtain answers from a user to a plurality of questions regarding a predetermined target, aggregate evaluation values for each predetermined item based on the obtained answers, and based on the aggregated evaluation values, display first information including the aggregation result of the evaluation values for each predetermined item, the user's problems and solutions regarding items for which the evaluation values are equal to or less than a predetermined threshold value, on a first terminal of the user, and in addition to the first information, display second information including information regarding a solution corresponding to the problems and solutions, on a second terminal different from the first terminal.

Effects of the Invention

[0010] According to the present invention, it is possible to provide a mechanism that supports diagnosing a user about a predetermined target and proposing a solution according to the diagnosis result.

Brief Description of the Drawings

[0011]

Figure 1

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Figure 9

Mode for Carrying Out the Invention

[0012] Embodiments of the present invention will be described with reference to the accompanying drawings. In each figure, those with the same reference numerals have the same or similar configurations. In the present invention, the term "section" does not simply mean a physical means, but also includes cases where the function of the "section" is realized by software. Also, even if the function of one "section" or device is realized by two or more physical means or devices, or the functions of two or more "sections" or devices are realized by one physical means or device, it is acceptable.

[0013] <System Configuration> FIG. 1 is a diagram showing an example of the system configuration of a diagnostic system 1 which is a system according to the present embodiment. The diagnostic system 1 shown in FIG. 1 includes a diagnostic device 10, a user terminal 20, and a person-in-charge terminal 30. The diagnostic device 10, the user terminal 20, and the person-in-charge terminal 30 are connected to be communicable with each other via a communication network N such as the Internet, an intranet, a wireless LAN, or mobile communication. For convenience of illustration, only one user terminal 20 and one person-in-charge terminal 30 are shown, but the diagnostic system 1 may be configured to include a plurality of user terminals 20 and person-in-charge terminals 30 respectively. The user terminal 20 and the person-in-charge terminal 30 are examples of the first terminal and the second terminal respectively.

[0014] The diagnostic device 10 is, for example, a device that provides a plurality of questions to the user terminal 20 and diagnoses the company to which the user belongs for a predetermined target. The predetermined target is the target of the diagnosis and may be, for example, a management issue in the company to which the user belongs, such as the promotion of DX.

[0015] The diagnosis includes, for example, aggregating evaluation values for each predetermined item related to the diagnosis target based on the user's answers to a plurality of questions regarding the diagnosis target. Thereby, the current situation of the user regarding the diagnosis target can be analyzed.

[0016] The diagnostic device 10 acquires information indicating the user's answers to a plurality of questions (hereinafter referred to as "answer information"), and based on the answer information, performs a process of aggregating evaluation values for each predetermined item such as "people and organization" and "business process". Then, the diagnostic device 10 generates a screen showing the diagnosis result (hereinafter referred to as the "result screen") based on the evaluation value. The diagnostic device 10 causes the result screen to be displayed on the user terminal 20 of the user who has received the diagnosis.

[0017] In addition, the diagnostic device 10 causes the result screen to be displayed on the operator terminal 30, which is the terminal of the operator (hereinafter simply referred to as the "operator") who conducts sales, etc. for the company to which the user belongs, in response to a request from the operator.

[0018] The diagnostic device 10 may be composed of one or more information processing devices, or may be configured using a virtual server (such as a cloud server).

[0019] The user terminal 20 is, for example, a terminal used by a user who receives a predetermined diagnosis by the diagnostic device 10 in the diagnostic system 1. The user is, for example, a person belonging to a department related to a predetermined target in a company, and uses the diagnostic system 1 by operating the user terminal 20. The user terminal 20 may be a mobile phone (including a smartphone), a tablet, a personal computer, etc.

[0020] The person-in-charge terminal 30 is, for example, a terminal used by the person in charge. The person in charge uses the diagnostic system 1 according to the present embodiment by operating the person-in-charge terminal 30. The person-in-charge terminal 30 may be a mobile phone (including a smartphone), a tablet, a personal computer, or the like.

[0021] <Functional block configuration> (Diagnostic device) FIG. 2 is a diagram showing an example of the functional block configuration of the diagnostic device 10. The diagnostic device 10 includes an acquisition unit 101, a totaling unit 102, a display processing unit 103, and an inquiry-related database D121. Each of these functions is realized, for example, by using a storage area such as the memory 1002 shown in FIG. 9 or by the processor 1001 executing a program stored in the storage area.

[0022] FIG. 3 is a diagram showing an example of information recorded in the inquiry-related database D121. As shown in the figure, the inquiry-related database D121 includes, for example, identification information Da, classification information Db, inquiry information Dc, option information Dd, problem information De, solution information Df, and solution information Dg. The identification information Da is information for identifying each inquiry used in the diagnosis, and may be, for example, an identification code. The classification information Db is information regarding classification items to which each inquiry belongs. Here, as the classification information Db, there are provided "Classification (A)" for classifying each inquiry into major items such as "People / Organization" and "Business Process", and "Classification (B)" for classifying into finer minor items such as "Formulation / Planning of DX Strategy" and "Organizational Acceptance of DX". However, the classification is not limited to being set in two stages, and may be set at various granularities according to the object and content of the diagnosis, etc. The inquiry information Dc is information indicating the inquiry presented to the user in the diagnosis. The option information Dd is information indicating options for answers to the inquiry in the diagnosis. The problem information De is information indicating the problem clarified by the answer to each inquiry. The solution information Df is information indicating a solution according to the problem clarified by the answer to each inquiry. The solution information Dg is information regarding a specific solution according to the solution. The solution includes business support services provided by various operators for a predetermined problem in business, etc. The solution information Dg may include a solution name indicating the name of the service, the operator providing the service, and the content of the service. Further, for each service, it may include performance information for recording whether or not the person in charge has proposed or introduced the service to the user.

[0023] The acquisition unit 101 acquires various types of information necessary for diagnosis. The acquisition unit 101 acquires response information from the user terminal 20. In addition, the acquisition unit 101 acquires user information including, for example, the company name of the user who uses the diagnostic system 1 from the user terminal 20 or the person-in-charge terminal 30. The user information includes information such as the company name, location, industry type, number of employees, department name, job title, user name, and contact information. Further, the acquisition unit 101 may acquire information indicating the user's own problem recognition (hereinafter referred to as "problem recognition information") from the user terminal 20 for items in which the aggregated evaluation value satisfies a predetermined condition.

[0024] The user's response may be, for example, to select an option according to the degree to which the user considers it applicable to the question. The response may be, for example, to select the most applicable option as the response from among four options: "highly applicable", "somewhat applicable", "not very applicable", and "not at all applicable". Note that the method of response is not limited to this, and any method may be adopted, such as a method in which the user designates the degree of applicability in the range of 0 to 100.

[0025] The aggregation unit 102 aggregates evaluation values for each predetermined item based on, for example, the response information acquired from the user terminal 20.

[0026] The predetermined item may be a classification item to which each question belongs. The predetermined items are, for example, "telework", "mobile utilization", "formulation and planning of DX strategy", "organizational acceptance of DX", etc., and correspond to the classification information Db in the question-related database D121. The predetermined items can classify each question from various viewpoints.

[0027] The evaluation values are associated with each of the options prepared as answers, for example. Specifically, when the options are "highly applicable", "somewhat applicable", "not very applicable", and "not applicable at all", the option "highly applicable" may be associated with "4 points", "somewhat applicable" with "3 points", "not very applicable" with "2 points", and "not applicable at all" with "1 point". For example, if the user answers "highly applicable" to question a regarding "telecommuting" and "applicable" to question b regarding "mobile use", "4 points" are added to the "telecommuting" item and "3 points" are added to the "mobile use" item, respectively. The diagnosis system 1 can perform a quantitative evaluation for each item by aggregating the evaluation values for each predetermined item.

[0028] Based on the aggregated evaluation values, the display processing unit 103 generates a result screen, which is a screen showing the diagnosis result, and causes it to be displayed on the display units of the user terminal 20 and the person in charge terminal 30.

[0029] FIG. 4 shows an example of a result screen T1 (hereinafter also referred to as "user screen T1") displayed on the display unit of the user terminal 20. The user screen T1 includes, for example, an area T2 including a radar chart that aggregates the evaluation values for each predetermined item and an overall evaluation of the diagnosis result, an area T3 that summarizes the considerations for each predetermined item, and an area T4 that includes issues and solutions regarding a predetermined target and issues and solutions regarding work.

[0030] The display processing unit 103 may generate the result screen T1 so as to include a display T2a indicating the user's own task recognition based on the task recognition information acquired by the acquisition unit 101 in the area T2. For example, for items whose aggregated evaluation value is below a predetermined score, the diagnostic device 10 presents options such as "There are tasks for the entire company", "There are tasks in the role", and "No tasks" to the user terminal 20, and the acquisition unit 101 acquires, as task recognition information, the options for each item selected by the user's operation input. Based on the task recognition information acquired by the acquisition unit 101, the display processing unit 103 displays, for example, items for which the user answered (selected) "There are tasks for the entire company" or "There are tasks in the role" in a highlighted manner on the radar chart. Thereby, the diagnostic system 1 can reflect the user's own intention in the aggregated result and display the diagnostic result based on it.

[0031] Also, in the areas T2 and T3, it may be possible to compare the company to which the user belongs with other companies having similar numbers of employees and industries. For example, based on the number of employees and industry of the company to which the user belongs, which the diagnostic device 10 has acquired in advance, the diagnostic device 10 extracts a plurality of other companies with the same scale of the number of employees and included in the same category of industry, and calculates the average value of the evaluation values for each item. The display processing unit 103 generates the result screen T1 so as to include the average value of the evaluation values for each item of other companies in addition to the user's diagnostic result.

[0032] Also, in the area T4, for items whose evaluation value aggregated by the aggregation unit 102 is below a predetermined threshold, the display processing unit 103 may generate the result screen T1 so as to include information on the tasks and solutions corresponding to the items by referring to the questionnaire-related database D121. The tasks and solutions correspond to the task information De and the solution information Df in the questionnaire-related database D121. In the area T4, the tasks and solutions may be divided into those related to a predetermined target such as DX and those related to the business area, and the diagnostic result from an overall perspective and the diagnostic result from the perspective of each business area may be displayed separately.

[0033] FIG. 5 is an example of a result screen T5 (hereinafter also referred to as the "screen T5 for the person in charge") displayed on the display unit of the person-in-charge terminal 30. In response to a request from the person in charge, the display processing unit 103 generates a result screen T5 different from the user screen T1 and causes it to be displayed on the display unit of the person-in-charge terminal 30.

[0034] The result screen T5 displayed on the person-in-charge terminal 30 includes, in addition to an area T5a corresponding to the areas T2 to T4 of the result screen T1 displayed on the user terminal 20, an area T6 indicating information on one or more solutions corresponding to the diagnosed problems and solutions. The display processing unit 103 generates the area T6 based on the solution information Dg in the questionnaire-related database D121. As shown in FIG. 5, the area T6 includes, for each solution, detailed solution information T7, a selection object T8 that can be selected by the operation input of the person in charge, and a print button T9. Since information on individual solutions corresponding to the user's diagnosis results is displayed on the screen T5 for the person in charge, the person in charge can propose appropriate solutions to the user.

[0035] The detailed solution information T7 is detailed information on individual solutions corresponding to the user's problems and solutions, and includes the solution name, the business operator providing the solution, and specific service contents. In addition, the detailed information T7 includes a link T7a for confirming the content of the solution and related materials and inquiry destinations T7b of the solution.

[0036] The selection object T8 includes, for example, a selection object T8a for recording the achievement of the person in charge's proposal of the solution to the user and a selection object T8b for recording the achievement of introducing the business operator providing the solution (so-called "tosup" achievement).

[0037] The print button T9 is an object for requesting the printer to print the operator screen T5. Based on the operator's operation input for this object, the diagnostic device 10 sends a request to the printer to print the operator screen T5. Thereby, the diagnostic device 10 can provide a mechanism that enables the operator to more easily print the operator screen as needed.

[0038] (User terminal) Next, the user terminal 20 will be described. FIG. 6 is a diagram showing an example of the functional block configuration of the user terminal 20. The user terminal 20 includes a storage unit 200, a communication unit 201, a UI (User Interface) unit 202, and a control unit 203. Each of these functions is realized, for example, by using a storage area such as the memory 1002 shown in FIG. 9 or by the processor 1001 executing a program stored in the storage area.

[0039] The storage unit 200 stores, for example, data necessary for the control unit 203 to execute processes such as answering questions using the diagnostic system 1. The data stores, for example, user information including the user's company name, location, etc.

[0040] The communication unit 201 has a function of performing various communications with the diagnostic device 10 and the operator terminal 30 using the communication I / F unit 1006.

[0041] The UI unit 202 has a function of receiving various inputs from the user and displaying various diagnostic-related screens on the display unit 1007. Also, the UI unit 202 displays the screen of the diagnostic system 1 on the display unit 1007 of the user terminal 20 according to the instructions of the diagnostic device 10.

[0042] The control unit 203 provides various functions necessary for using the diagnostic system 1 in cooperation with the diagnostic device 10. For example, the control unit 203 provides functions such as obtaining various types of information (icon image data, chart data, text data, etc.) for displaying the user screen T1 from the diagnostic device 10.

[0043] (Responsible person's terminal) Next, the responsible person's terminal 30 will be described. FIG. 7 is a diagram showing an example of the functional block configuration of the responsible person's terminal 30. The responsible person's terminal 30 includes a storage unit 300, a communication unit 301, a UI (User Interface) unit 302, and a control unit 303. Each of these functions is realized, for example, by using a storage area such as the memory 1002 shown in FIG. 9 or by the processor 1001 executing a program stored in the storage area.

[0044] The storage unit 300 stores, for example, data necessary for the control unit 303 to execute processes such as answering questions using the diagnostic system 1. The data stores, for example, user information including the user's company name, location, etc.

[0045] The communication unit 301 has a function of performing various communications with the diagnostic device 10 and the user terminal 20 using the communication I / F unit 1006.

[0046] The UI unit 302 has a function of receiving various inputs from the user and a function of displaying various screens related to the diagnosis on the display unit 1007 on the display. Also, the UI unit 302 displays the screen of the diagnostic system 1 on the display unit 1007 of the responsible person's terminal 30 according to the instructions of the diagnostic device 10.

[0047] The control unit 303 provides various functions necessary for using the diagnostic system 1 by cooperating with the diagnostic device 10. For example, the control unit 303 provides a function of acquiring various types of information (icon image data, chart data, text data, etc.) for drawing on the screen T5 for the responsible person from the diagnostic device 10.

[0048] <Processing procedure> Subsequently, the specific processing procedure performed by the diagnostic system 1 will be described.

[0049] FIG. 8 is a flowchart showing an example of a processing procedure for the diagnostic system 1 to display a user screen T1 and a person-in-charge screen T5 that are result screens indicating diagnostic results. Note that hereinafter, it will be described as a system for diagnosing how much DX is promoted in the company to which the user belongs by the diagnostic system 1 (hereinafter referred to as "DX diagnosis").

[0050] First, the diagnostic device 10 acquires user information from the user terminal 20. For example, the user terminal 20 transmits the user information to the diagnostic device 10 (step S110). Although it is assumed that the user information is provided by the operation input of the user who operates the user terminal 20, it is not limited thereto. For example, a person in charge may input the user information of a specific user into the diagnostic device 10 in advance, and the person in charge may notify the specific user of the link information to the user information. At this time, the user can start the DX diagnosis using the user information input by the person in charge by accessing the diagnostic device 10 using the link notified by the person in charge. Thereby, the trouble of the user inputting his or her own user information can be saved.

[0051] Next, the user undergoes the DX diagnosis. The diagnostic device 10 presents a plurality of questions for the DX diagnosis to the user terminal 20 (step S111).

[0052] Next, based on the operation input of the user who answers the questions, the user terminal 20 transmits response information indicating the answers to the plurality of questions to the diagnostic device 10 (step S112).

[0053] Next, based on the acquired response information, the diagnostic device 10 aggregates the evaluation values for each predetermined item. Then, the diagnostic device 10 refers to the question-related database D121 and generates a user screen T1 including the aggregation result of the evaluation values for each predetermined item and the user's issues and solutions regarding the items with low evaluations based on the aggregated evaluation values (step S113).

[0054] Subsequently, the user terminal 20 displays the user screen T1 on the display unit (step S114). Note that the items to be displayed as the diagnosis results may be displayed in ascending order of the aggregated evaluation values. This makes it easier for the user to identify the items with low scores and recognize the high-priority issues.

[0055] After the DX diagnosis by the user is completed, the person in charge can access the diagnostic device 10 from the person-in-charge terminal 30 and request to view the user's diagnosis results (step S115).

[0056] The diagnostic device 10 refers to the question-related database D121 and generates a person-in-charge screen T5 that includes information indicating solutions corresponding to the issues and solutions, in addition to the aggregated result of the evaluation values and the user's issues and solutions (step S116).

[0057] Subsequently, the person-in-charge terminal 30 displays the person-in-charge screen T5 on the display unit (step S117). Note that the diagnostic device 10 may notify the person-in-charge terminal 30 that the user's DX diagnosis has been completed after step S113. Also, when notifying, a URL for the person in charge to access the person-in-charge screen T5 may be sent.

[0058] Thereby, the diagnostic system 1 can analyze the user's current situation regarding a predetermined target by diagnosis and provide the person in charge with information on appropriate solutions according to the diagnosis results.

[0059] <Hardware Configuration> With reference to FIG. 9, an example of the hardware configuration when the diagnostic device 10, the user terminal 20, and the person-in-charge terminal 30 are realized by a computer 1000 will be described.

[0060] FIG. 9 is a diagram showing an example of the hardware configuration of the computer 1000. As shown in FIG. 9, the computer 1000 includes, for example, a processor 1001, a memory 1002, a storage device 1003, an input I / F unit 1004, a data I / F unit 1005, a communication I / F unit 1006, and a display unit 1007.

[0061] The processor 1001 controls various processes in the computer 1000 by executing the programs stored in the memory 1002.

[0062] The memory 1002 is a storage medium such as a RAM (Random Access Memory), etc. The memory 1002 temporarily stores the program codes of the programs executed by the processor 1001 and the data required during the execution of the programs.

[0063] The storage device 1003 is a non-volatile storage medium such as a hard disk drive (HDD) or a flash memory, etc. The storage device 1003 stores the operating system and various programs for implementing the above respective components.

[0064] The input I / F unit 1004 is a device for receiving inputs from the user. Specific examples of the input I / F unit 1004 include a keyboard, a mouse, a touch panel, various sensors, wearable devices, etc. The input I / F unit 1004 may be connected to the computer 1000 via an interface such as USB (Universal Serial Bus), etc.

[0065] The data I / F unit 1005 is a device for inputting data from outside the computer 1000. Specific examples of the data I / F unit 1005 include drive devices for reading data stored in various storage media, etc. The data I / F unit 1005 may be provided outside the computer 1000. In that case, the data I / F unit 1005 is connected to the computer 1000 via an interface such as USB, etc.

[0066] The communication I / F unit 1006 is a device for performing data communication via a communication network N, either wired or wirelessly, with a device external to the computer 1000. It is conceivable that the communication I / F unit 1006 is provided outside the computer 1000. In that case, the communication I / F unit 1006 is connected to the computer 1000 via an interface such as USB, for example.

[0067] The display unit 1007 is a device for displaying various types of information. Specific examples of the display unit 1007 include, for example, a liquid crystal display, an organic EL (Electro-Luminescence) display, a display of a wearable device, and the like. The display unit 1007 may be provided outside the computer 1000. In that case, the display unit 1007 is connected to the computer 1000 via a display cable or the like, for example. Also, when a touch panel is adopted as the input I / F unit 1004, the display unit 1007 can be configured integrally with the input I / F unit 1004.

[0068] <Summary> The diagnostic apparatus 10 in the present embodiment includes an acquisition unit 101 that acquires answers from a user to a plurality of questions regarding a predetermined target, a totaling unit 102 that totals evaluation values for each predetermined item based on the acquired answers, and based on the totaled evaluation values, a user screen T1 that includes a total result of the evaluation values for each predetermined item and the user's issues and solution methods regarding items whose evaluation values are equal to or less than a predetermined threshold value, and a display processing unit 103 that causes the user screen T1 to be displayed on the user terminal 20 of the user. The display processing unit 103 causes a staff screen T5 that includes a region T6 indicating information regarding a solution corresponding to the issues and solutions to be displayed on the staff terminal 30 in addition to the content displayed on the user screen T1. Thereby, the diagnostic system 1 can provide information regarding an appropriate solution according to the diagnostic result to the staff, and thus can provide a mechanism for assisting in diagnosing a user regarding a predetermined target and proposing a solution according to the diagnostic result.

[0069] The acquisition unit 101 of the diagnostic device 10 further acquires problem recognition information indicating the degree of the user's problem recognition for items in which the aggregated evaluation values are within a predetermined range, and the aggregation result includes an area T2 in which the degree of problem recognition is reflected in a chart. Thereby, the diagnostic system 1 can reflect the user's own intention in the aggregated result and display a diagnostic result based on that.

[0070] The detailed information T7 of the solution on the operator screen T5 includes at least any one of a link T7a for displaying the content of the solution, information about the business operator providing the solution, and an inquiry destination T7b of the materials related to the solution. Thereby, since information about individual solutions corresponding to the user's diagnostic result is displayed in the area T6 of the operator screen T5, the operator can propose an appropriate solution to the user.

[0071] In addition, the selection object T8 on the operator screen T5 includes at least an object T8a for recording whether the solution has been proposed to the user and an object T8b for recording whether the solution has been introduced to the user. Thereby, by operating and inputting the selection object in the area T6 of the operator screen T5, information on the results of individual solutions can be recorded.

[0072] The display processing unit 103 of the diagnostic device 10 further causes the operator terminal 30 to display a print button T9 which is an object for requesting the printing of the operator screen T5 on the printing device. Thereby, the diagnostic device 10 can provide a mechanism that enables the operator to more easily print the operator screen T5 as needed.

[0073] The embodiments described above are for facilitating the understanding of the present invention and are not for limiting and interpreting the present invention. The flowcharts, sequences, each element included in the embodiments, and their arrangements, materials, conditions, shapes, sizes, etc. described in the embodiments are not limited to those exemplified and can be appropriately changed.

Description of Symbols

[0074] 1…Diagnostic system, 10…Diagnostic device, 20…User terminal (first terminal), 30…Responsible person terminal (second terminal), 100…Storage unit, 101…Acquisition unit, 102…Aggregation unit, 103…Display processing unit, 200…Storage unit, 201…Communication unit, 202…UI unit, 203…Control unit, 300…Storage unit, 301…Communication unit, 302…UI unit, 303…Control unit, 1001…Processor, 1002…Memory, 1003…Storage device, 1004…Input I / F unit, 1005…Data I / F unit, 1006…Communication I / F unit, 1007…Display unit

Claims

1. An acquisition unit that acquires answers from a user to a plurality of questions regarding a predetermined target; An aggregation unit that aggregates evaluation values for each predetermined item based on the acquired answers; Based on the aggregated evaluation values, a display processing unit that causes a first terminal of the user to display first information including an aggregation result of the evaluation values for each predetermined item and the user's problems and solutions regarding items for which the evaluation values are equal to or less than a predetermined threshold value; In addition to the first information, the display processing unit causes a second terminal different from the first terminal to display second information including information regarding a solution corresponding to the problem and the solution; An information processing apparatus.

2. The acquisition unit further acquires information indicating the degree of the user's problem recognition for items for which the aggregated evaluation values are within a predetermined range, The aggregation result includes a chart reflecting the degree; The information processing apparatus according to claim 1.

3. The second information includes at least any one of a link object for displaying the content of the solution, information regarding a business operator providing the solution, and information indicating a query destination of materials regarding the solution; The information processing apparatus according to claim 1 or claim 2.

4. The second information includes at least an object for recording whether the solution has been proposed to the user and an object for recording whether the solution has been introduced to the user; The information processing apparatus according to claim 1 or claim 2.

5. The display processing unit further causes the second terminal to display an object for requesting printing of the second information on a printing apparatus; The information processing apparatus according to claim 1 or claim 2.

6. A computer, acquires answers from a user to a plurality of questions regarding a predetermined target; aggregates evaluation values for each predetermined item based on the acquired answers; based on the aggregated evaluation values, causes a first terminal of the user to display first information including an aggregation result of the evaluation values for each predetermined item and the user's problems and solutions regarding items for which the evaluation values are equal to or less than a predetermined threshold value; in addition to the first information, causes a second terminal different from the first terminal to display second information including information regarding a solution corresponding to the problem and the solution; An information processing method including.

7. On a computer, Obtaining answers from a user to a plurality of questions regarding a predetermined target, Based on the obtained answers, aggregating evaluation values for each predetermined item, Based on the aggregated evaluation values, causing a first terminal of the user to display first information including an aggregation result of the evaluation values for each predetermined item and the user's issues and solutions regarding items whose evaluation values are equal to or less than a predetermined threshold value, In addition to the first information, causing a second terminal different from the first terminal to display second information including information regarding a solution according to the issues and solutions, A program for causing the above to be executed.

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