Information processing device, information processing method, and information processing program

Abstract

To provide information processing device, information processing method and information processing program, which improve visibility of a personal smartphone when used as an ordering terminal at a restaurant.SOLUTION: An information processing device 100 is provided, comprising an order operation reception unit 110 for receiving an order operation related to an order at a restaurant from a personal terminal 300 of each customer, and an order content reflection unit 120 for reflecting the received order operation on a display 200 installed in the restaurant.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present invention relates to an information processing apparatus, an information processing method, and an information processing program. In particular, it relates to an information processing apparatus, an information processing method, and an information processing program for order processing in a restaurant.

Background Art

[0002] For example, Patent Document 1 discloses a technique of making a personally owned smartphone function as an order terminal instead of an order terminal installed in a restaurant or the like.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] The following analysis is made from the perspective of the present invention. It should be noted that each disclosure of the above prior art documents is incorporated herein by reference.

[0005] Smartphones are designed to be small in order to maintain portability. Therefore, in the technology of Patent Document 1, there is a problem that the visibility of menus and the like is lower than when using an order terminal.

[0006] Therefore, an object of the present invention is to provide a technology that contributes to improving the visibility when a personally owned smartphone functions as an order terminal in a restaurant.

Means for Solving the Problems

[0007] According to a first aspect of the present invention, an order operation receiving unit that receives an order operation related to an order in a restaurant from individual customers' personal terminals, An order content reflecting unit that reflects the received order operation on a display installed in a restaurant, An information processing apparatus including the same is provided.

[0008] According to a second aspect of the present invention, an information processing apparatus, receives an order operation related to an order in a restaurant from an individual terminal of each customer, and reflects the received order operation on a display installed in the restaurant, and an information processing method for executing the same is provided.

[0009] According to a third aspect of the present invention, a computer as an information processing apparatus, receives a process for receiving an order operation related to an order in a restaurant from an individual terminal of each customer, and a process for reflecting the received order operation on a display installed in the restaurant, and an information processing program for causing the computer to execute the same is provided.

Advantages of the Invention

[0010] According to each aspect of the present invention, an information processing apparatus, an information processing method, and an information processing program that contribute to improving visibility when a personally owned smartphone functions as an order terminal in a restaurant are provided.

Brief Description of the Drawings

[0011]

Figure 1

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Mode for Carrying Out the Invention

[0012] Preferred embodiments of the present invention will be described in detail with reference to the drawings. Note that the reference numerals added to the following description are added for convenience to each element as an example for assisting understanding, and are not intended to limit the present invention to the illustrated embodiments. Also, the connection lines between blocks in each figure include both bidirectional and unidirectional ones. For one-direction arrows, they schematically show the flow of main signals (data) and do not exclude bidirectionality. Further, in the circuit diagrams, block diagrams, internal configuration diagrams, connection diagrams, etc. shown in the present application disclosure, although not explicitly shown, input ports and output ports exist at the input ends and output ends of each connection line respectively. The same applies to input / output interfaces.

[0013] [Embodiment 1] As shown in FIG. 1, the information processing apparatus 100 is connected to a display 200 installed in a restaurant and wirelessly communicates with a personal terminal 300 owned by a customer. The display 200 preferably has a larger screen than the personal terminal 300, and a TV monitor or the like can be applied. It is also possible to use a dedicated order terminal installed in the restaurant as the display 200. The personal terminal 300 is, for example, a smartphone as an example.

[0014] The information processing apparatus 100 includes an order operation receiving unit 110 and an order content reflecting unit 120. The order operation receiving unit 110 receives an order operation related to an order in a food and beverage store from the personal terminal 300 of each individual customer. The order content reflecting unit 120 reflects the received order operation on the display 200 installed in the food and beverage store. Note that since the general processing related to an order (confirmation of an order (placing an order), transmission to the kitchen, accounting registration, etc.) is the same as in the prior art, the description thereof is omitted. In other words, the general processing related to an order can be applied to the present invention by applying various prior arts.

[0015] Note that in the present application, the term "order" means "selection" of food and beverages before confirmation, but may also mean "confirmation of an order (placing an order)".

[0016] The features of the present invention will be described with a specific example. Here, it is assumed that the display 200 is a display screen of a dedicated order terminal installed in a food and beverage store. It is also assumed that an application for realizing the function of the order terminal is already installed in the personal terminal 300.

[0017] As shown in FIG. 2, the information processing apparatus 100 receives an operation (operation command) performed by a customer from the personal terminal 300 and reflects it on the display 200. Here, as shown in FIG. 3, the display content of the personal terminal 300 and the display content of the display 200 may be made the same. In this case, the information processing apparatus 100 may receive an application start operation, a hood determination operation, a menu switching operation, etc. from the personal terminal 300 one by one, and realize the same processing as the processing performed in the personal terminal 300 and reflect it on the display 200. Alternatively, after an application start operation is performed on the personal terminal 300, the information processing apparatus 100 may receive the cast of the currently displayed screen and reflect it on the display 200. In these cases, since the display screen of the personal terminal 300 and the display screen of the display 200 are synchronized, the customer can refer to the display 200 to confirm fine and difficult-to-see information on the personal terminal 300.

[0018] Also, as shown in FIG. 4, the personal terminal 300 may display an operation screen and operate a pointer displayed on the display 200 by the information processing apparatus 100 according to the operation on the personal terminal 300. Briefly speaking, the customer will use the personal terminal 300 as a controller while referring to the display screen of the display 200.

[0019] The processing by the information processing apparatus 100 will be described. As shown in FIG. 5, when the information processing apparatus 100 receives an order operation from the personal terminal 300 (step S01, Yes), it reflects the received order operation on the display 200 (step S02).

[0020] As described above, in the present invention, since the order operation is reflected not only on the display screen of the personal terminal 300 but also on the display screen of the display 200, visibility is improved. In addition, since the customer can place an order without using an order terminal that may have been touched by others before, the present invention also has the advantage of improving hygiene.

[0021] [Modifications] The display 200 is, for example, the display screen of a dedicated order terminal installed in a restaurant. In this case, the present invention has the advantage that it can function as the display 200 for an order terminal that was not utilized at all in Patent Document 1 and was thus useless. On the other hand, the display 200 may have only a display function. That is, since the display 200 does not need to have the function of an order terminal, there is an advantage that it does not need to be limited to a size that can be handled. In addition, there is also an advantage that various general display devices such as a TV can be applied as the display 200.

[0022] [Embodiment 2] In a Japanese-style restaurant or the like, it is conceivable that ordering and settlement are carried out in units of groups including a plurality of members. Here, if each member places an order using an individual terminal 300, it is conceivable that order duplication (duplicate orders) may occur. For example, regarding food and beverages expected to be shared by multiple people, such as bottle wine, another member may place an additional order without noticing that a certain member has already placed an order. Here, Patent Document 1 discloses a function of switching the screen on a smartphone to an order form in units of tables. However, even if a member checks the order form and confirms that no one has ordered bottle wine and then places an order, it is possible that another member has already placed an order during the time lag from checking the order form to placing the order. Therefore, it is conceivable to reflect information for preventing duplicate orders on the display 200.

[0023] Specifically, the order operation receiving unit 110 receives order operations from the individual terminals 300 of a plurality of members belonging to the same group, respectively. Then, the order content reflecting unit 120 reflects the statistical information of the orders generated by the received order operations on the display 200. In particular, the order content reflecting unit 120 reflects the statistical information of the orders regarding food and beverages expected to be shared by a plurality of members on the display 200. For example, the order content reflecting unit 120 stores in advance a list of food and beverages expected to be shared by a plurality of members, and when receiving an order regarding the food and beverages listed in the list, reflects the statistical information regarding the food and beverages on the display 200. Here, the order content reflecting unit 120 may also reflect information regarding the member who placed the order on the display 200. It is desirable that the display 200 can be simultaneously referred to by a plurality of members.

[0024] To give a specific example, as shown in FIG. 6, information (before order confirmation) indicating that "bottle wine" and "loaded fries", which are food and beverages expected to be shared among multiple members, are ordered is reflected on the display 200. Also, information regarding Mr. A, Mr. B, and Mr. C who ordered "glasses" hoping to share "bottle wine" is reflected on the display 200.

[0025] When referring to the information shown on such a display 200, it can be seen that when Mr. D orders wine, he should select "glass" instead of selecting (ordering) "bottle wine". Therefore, double ordering caused by Mr. D ordering "bottle wine" is prevented. Also, each member can refer to the information shown on the display 200 and confirm the order of the whole group before the order is confirmed. After confirmation, any one of the members can confirm the order.

[0026] Here, the information shown on the display 200 can include information indicating that food and beverages for personal consumption such as "sour" are ordered. In that case, it can be confirmed that all members of the group have selected some kind of drink.

[0027] On the other hand, information regarding food and beverages expected to be shared may be selectively displayed on the display 200. In other words, information regarding food and beverages for personal consumption such as "sour" is deliberately not displayed on the display 200. In this case, since the visibility of information regarding food and beverages with a high possibility of double ordering is improved, prevention of double ordering can be more expected.

[0028] [Variant Forms] The present invention can also be implemented as a program that causes a computer, which serves as the information processing apparatus 100, to execute the processing of the present invention. For example, as shown in FIG. 7, the computer includes a memory, a CPU (Central Processing Unit), and an interface. The CPU reads and executes the program of the present invention from the memory, thereby realizing processing modules corresponding to the order operation receiving unit 110 and the order content reflecting unit 120.

[0029] Some or all of the above-described embodiments can be described as follows in the appended claims, but are not limited thereto.

[0030] (Appended Claim 1) An order operation receiving unit that receives an order operation related to an order at a food and beverage store from individual terminals of individual customers, An order content reflecting unit that reflects the received order operation on a display installed at the food and beverage store, An information processing apparatus comprising:

[0031] (Appended Claim 2) The order operation receiving unit receives an order operation from each of individual terminals of a plurality of members belonging to the same group, The information processing apparatus according to Appended Claim 1, wherein the order content reflecting unit reflects statistical information of orders generated by the received order operations on the display.

[0032] (Appended Claim 3) The information processing apparatus according to Appended Claim 2, wherein the order content reflecting unit reflects statistical information of orders related to food and beverages expected to be shared among a plurality of members on the display.

[0033] (Appended Claim 4) The information processing apparatus according to Appended Claim 3, wherein the order content reflecting unit reflects information about the member who placed the order on the display.

[0034] (Appended Claim 5) The information processing apparatus Receiving an order operation related to an order in a food and beverage store from the personal terminals of individual customers; Reflecting the received order operation on a display installed in the food and beverage store; An information processing method for performing the above.

[0035] (Appendix 6) Causing a computer as an information processing apparatus to perform a process of receiving an order operation related to an order in a food and beverage store from the personal terminals of individual customers, and perform a process of reflecting the received order operation on a display installed in the food and beverage store; An information processing program for causing the above to be executed.

[0036] Note that the features described in Appendices 2 to 4 can also be extended to the information processing method and the information processing program. For example, in the information processing method, statistical information of an order generated by the received order operation may be reflected on the display.

[0037] Note that each disclosure of the above-cited patent documents, etc. is incorporated herein by reference and can be used as the basis or a part of the present invention as necessary. Within the scope of the entire disclosure of the present invention (including the claims), further modifications and adjustments of the embodiments or examples can be made based on the basic technical idea. Also, within the scope of the entire disclosure of the present invention, various combinations or selections (including partial deletion) of various disclosure elements (including each element of each claim, each element of each embodiment or example, each element of each drawing, etc.) are possible. That is, the present invention naturally includes various modifications and corrections that a person skilled in the art could make according to the entire disclosure including the claims and the technical idea. In particular, for the numerical ranges described in this document, any numerical value or small range included within the range should be construed as specifically described even if not otherwise stated. Furthermore, each disclosure item of the above-cited documents is, as necessary, in accordance with the spirit of the present invention, and a part or all of it is also considered to be included in the disclosure items of this application when combined with the description items of this document.

Description of Symbols

[0038] 100 Information processing apparatus 110 Order operation receiving unit 120 Order content reflecting unit 200 Display 300 Personal terminal

Claims

1. An order operation receiving unit that receives an order operation related to an order in a food and beverage store from individual customers' personal terminals, An order content reflecting unit that reflects the received order operation on a display installed in the food and beverage store, An information processing apparatus comprising the same.

2. The order operation receiving unit receives an order operation from each of the personal terminals of a plurality of members belonging to the same group, The information processing apparatus according to claim 1, wherein the order content reflecting unit reflects statistical information of orders generated by the received order operations on the display.

3. The information processing apparatus according to claim 2, wherein the order content reflecting unit reflects statistical information of orders related to food and beverages expected to be shared among a plurality of members on the display.

4. The information processing apparatus according to claim 3, wherein the order content reflecting unit reflects information about the member who placed the order on the display.

5. An information processing apparatus, Receiving an order operation related to an order in a food and beverage store from individual customers' personal terminals; Reflecting the received order operation on a display installed in the food and beverage store; An information processing method for performing the same.

6. A computer as an information processing apparatus, A process of receiving an order operation related to an order in a food and beverage store from individual customers' personal terminals; A process of reflecting the received order operation on a display installed in the food and beverage store; An information processing program for causing the same to be executed.

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