Information processing device, program, and information processing method

Abstract

To reduce stress felt by a user waiting for delivery of a vehicle that has arrived at a dealer.SOLUTION: An information processing device 10 is provided, comprising a control unit 15 configured to acquire user information about a user who has purchased a vehicle, generate at least one piece of content according to the user information, and transmit the content to a terminal device of the user at a given time during a period from arrival of the vehicle at the dealer till delivery of the vehicle to the user.SELECTED DRAWING: Figure 2

Description

Technical Field

[0001] The present disclosure relates to an information processing apparatus, a program, and an information processing method.

Background Art

[0002] Conventionally, a system that provides information on the progress of manufacturing of a purchased vehicle to the user who purchased the vehicle is known.

[0003] For example, Patent Document 1 discloses a system that provides information such as a photographed image of a vehicle being assembled and the position information of a vehicle being transported to a user who purchased the vehicle.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] Even if the vehicle purchased by the user has been manufactured and arrived at the dealer, it is not immediately delivered to the user. For example, since there is work such as installing dealer options, the vehicle that has arrived at the dealer is delivered to the user after a certain number of days have passed.

[0006] The user who purchased the vehicle can confirm that the purchased vehicle has arrived at the dealer by means of contact from the salesperson, an application that can check the progress, etc. After knowing that the purchased vehicle has arrived at the dealer, if the vehicle is not delivered for some time, the user may feel stressed about waiting for the delivery.

[0007] An object of the present disclosure is to reduce the stress of a user waiting for the delivery of a vehicle that has arrived at the dealer.

Means for Solving the Problem

[0008] The information processing apparatus according to the present disclosure acquires user information regarding a user who has purchased a vehicle, generates at least one content according to the user information, and a control unit that transmits the content to the user's terminal device at a predetermined timing between when the vehicle arrives at the dealer and when it is delivered to the user. It is provided with.

[0009] The program according to the present disclosure causes a computer to execute operations including: acquiring user information regarding a user who has purchased a vehicle; generating at least one content according to the user information; and transmitting the content to the user's terminal device at a predetermined timing between when the vehicle arrives at the dealer and when it is delivered to the user. It causes the computer to execute.

[0010] The information processing method according to the present disclosure is an information processing method in an information processing apparatus, including: acquiring user information regarding a user who has purchased a vehicle; generating at least one content according to the user information; and transmitting the content to the user's terminal device at a predetermined timing between when the vehicle arrives at the dealer and when it is delivered to the user. It includes.

Effect of the Invention

[0011] According to the present disclosure, it is possible to reduce the stress of a user waiting for the delivery of a vehicle that has arrived at the dealer.

Brief Description of the Drawings

[0012]

Figure 1

Figure 2

Figure 3

Figure 4

Figure 5

Embodiments for Carrying Out the Invention

[0013] Hereinafter, embodiments of the present disclosure will be described with reference to the drawings.

[0014] FIG. 1 is a diagram showing the configuration of an information processing system 1 according to an embodiment of the present disclosure. With reference to FIG. 1, the configuration and outline of the information processing system 1 according to an embodiment of the present disclosure will be described.

[0015] The information processing system 1 includes an information processing apparatus 10 and a terminal device 20. The information processing apparatus 10 and the terminal device 20 are communicably connected via a network 30. The network 30 may be a network including a mobile communication network and the Internet, etc.

[0016] In FIG. 1, one information processing apparatus 10 is shown, but the information processing apparatus 10 may be two or more. Also, in FIG. 1, one terminal device 20 is shown, but the terminal device 20 may be two or more.

[0017] The information processing apparatus 10 is, for example, a dedicated computer configured to function as a server. The information processing apparatus 10 may be a general-purpose PC (Personal Computer). The information processing apparatus 10 can communicate with the terminal device 20 via the network 30.

[0018] The information processing apparatus 10 acquires user information regarding a user who has purchased a vehicle. The information processing apparatus 10 generates at least one piece of content according to the acquired user information. The information processing apparatus 10 transmits the generated content to the user's terminal device 20 at a predetermined timing from when the vehicle purchased by the user arrives at the dealer until it is delivered to the user. Details of the processing executed by the information processing apparatus 10 will be described later.

[0019] The information processing apparatus 10 may be installed at a dealer or may be installed in a building of a company that sells vehicles, etc. Alternatively, the information processing apparatus 10 may be installed in other facilities. Here, a dealer is a sales store that sells vehicles.

[0020] The terminal device 20 is a terminal device owned by a user who has purchased a vehicle.

[0021] The terminal device 20 may be, for example, a smartphone, a tablet, or a PC. The terminal device 20 can communicate with the information processing apparatus 10 via the network 30.

[0022] With reference to FIG. 2, the configuration of the information processing apparatus 10 according to an embodiment of the present disclosure will be described.

[0023] The information processing apparatus 10 includes a communication unit 11, a storage unit 12, an input unit 13, an output unit 14, and a control unit 15.

[0024] The communication unit 11 includes a communication module that connects to the network 30. For example, the communication unit 11 may include a communication module corresponding to a LAN (Local Area Network). In one embodiment, the information processing apparatus 10 is connected to the network 30 via the communication unit 11. The communication unit 11 transmits and receives various information via the network 30. The communication unit 11 can communicate with the terminal device 20 via the network 30.

[0025] The storage unit 12 is, for example, a semiconductor memory, a magnetic memory, an optical memory, or the like, but is not limited thereto. The storage unit 12 may function as, for example, a main storage device, an auxiliary storage device, or a cache memory. The storage unit 12 stores any information used for the operation of the information processing apparatus 10. For example, the storage unit 12 may store a system program, an application program, and various information received by the communication unit 11. The information stored in the storage unit 12 may be updated with information received from the network 30 via the communication unit 11, for example. A part of the storage unit 12 may be installed outside the information processing apparatus 10. In that case, a part of the storage unit 12 installed outside may be connected to the information processing apparatus 10 via an arbitrary interface.

[0026] The input unit 13 includes one or more input interfaces that detect user input and acquire input information based on the user's operation. For example, the input unit 13 includes, but is not limited to, physical keys, capacitive keys, a touch screen provided integrally with the display of the output unit 14, or a microphone that receives voice input.

[0027] The output unit 14 includes one or more output interfaces that output information and notify the user. For example, the output unit 14 includes, but is not limited to, a display that outputs information as an image, a speaker that outputs information as voice.

[0028] The control unit 15 includes at least one processor, at least one dedicated circuit, or a combination thereof. The processor is a general-purpose processor such as a CPU (Central Processing Unit) or a GPU (Graphics Processing Unit), or a dedicated processor specialized for specific processing. The dedicated circuit is, for example, an FPGA (Field-Programmable Gate Array) or an ASIC (Application Specific Integrated Circuit). The control unit 15 executes processes related to the operation of the information processing apparatus 10 while controlling each part of the information processing apparatus 10.

[0029] Referring to FIG. 3, the configuration of the terminal device 20 according to an embodiment of the present disclosure will be described.

[0030] The terminal device 20 includes a communication unit 21, a storage unit 22, an input unit 23, an output unit 24, and a control unit 25.

[0031] The communication unit 21 includes a communication module that connects to the network 30. For example, the communication unit 21 may include communication modules corresponding to mobile communication standards such as LTE (Long Term Evolution), 4G (4th Generation), and 5G (5th Generation). In one embodiment, the terminal device 20 is connected to the network 30 via the communication unit 21. The communication unit 21 transmits and receives various information via the network 30. The communication unit 21 can communicate with the information processing device 10 via the network 30.

[0032] The storage unit 22 is, for example, a semiconductor memory, a magnetic memory, or an optical memory, etc., but is not limited thereto. The storage unit 22 may function as, for example, a main storage device, an auxiliary storage device, or a cache memory. The storage unit 22 stores any information used for the operation of the terminal device 20. For example, the storage unit 22 may store a system program, an application program, and various information received by the communication unit 21, etc. The information stored in the storage unit 22 may be updated, for example, with information received from the network 30 via the communication unit 21. A part of the storage unit 22 may be installed outside the terminal device 20. In that case, a part of the storage unit 22 installed outside may be connected to the terminal device 20 via an arbitrary interface.

[0033] The input unit 23 includes one or more input interfaces that detect user input and acquire input information based on the user's operation. For example, the input unit 23 is a physical key, a capacitive key, a touch screen provided integrally with the display of the output unit 24, or a microphone that accepts voice input, etc., but is not limited thereto.

[0034] The output unit 24 includes one or more output interfaces that output information and notify the user. For example, the output unit 24 includes, but is not limited to, a display that outputs information as an image, a speaker that outputs information as sound, and the like.

[0035] The control unit 25 includes at least one processor, at least one dedicated circuit, or a combination thereof. The processor is a general-purpose processor such as a CPU or GPU, or a dedicated processor specialized for specific processing. The dedicated circuit is, for example, an FPGA or an ASIC. The control unit 25 executes processes related to the operation of the terminal device 20 while controlling each part of the terminal device 20.

[0036] (Operation of the information processing system) The operation of the information processing system 1 shown in FIG. 1 will be described with reference to FIGS. 2 and 3 and the like.

[0037] The control unit 15 of the information processing device 10 acquires user information regarding the user who purchased the vehicle. The control unit 15 may acquire the user information by an input operation to the input unit 13, or may acquire the user information from a terminal device operated by an employee of the dealer via the communication unit 11.

[0038] When acquiring user information from a terminal device operated by an employee, the communication unit 11 of the information processing device 10 receives the user information transmitted by the terminal device operated by the employee. The control unit 15 acquires the user information transmitted by the terminal device operated by the employee via the communication unit 11.

[0039] Alternatively, the control unit 15 may acquire user information from the terminal device 20 owned by the user who purchased the vehicle. In this case, the user operates the input unit 23 of the terminal device 20 to input the user information. The control unit 25 transmits the user information input to the input unit 23 to the information processing device 10 via the communication unit 21. The communication unit 11 of the information processing device 10 receives the user information transmitted by the terminal device 20. The control unit 15 receives the user information transmitted by the terminal device 20 via the communication unit 11.

[0040] The user information of the user who purchased the vehicle may be information including at least one of, for example, information on the user's family composition, information on the pets the user keeps, information on the ages of the user's family, information on the build of the user's family, information on the user's hobbies, information on the user's interests, and information on the purpose of using the vehicle.

[0041] The control unit 15 may acquire user information when the user purchases the vehicle. Here, when the user purchases the vehicle may be the timing before and after the user makes a contract to purchase the vehicle.

[0042] Alternatively, the control unit 15 may acquire user information after a certain period has passed since the user purchased the vehicle. In this case, for example, the control unit 15 may acquire user information from the terminal device 20. For example, the control unit 15 may acquire user information from the terminal device 20 by the user operating an application running on the terminal device 20.

[0043] When the control unit 15 acquires the user information, it generates at least one content according to the user information. The content generated by the control unit 15 is content that the user waiting for the delivery of the purchased vehicle can display and view on the terminal device 20.

[0044] When the control unit 15 generates content, it transmits the generated content to the user's terminal device 20 at a predetermined timing via the communication unit 11 from when the vehicle arrives at the dealer until the vehicle is delivered to the user.

[0045] The communication unit 21 of the terminal device 20 receives the content transmitted by the control unit 15 of the information processing device 10. The control unit 25 acquires the content transmitted by the control unit 15 of the information processing device 10 via the communication unit 21.

[0046] The control unit 25 causes the output unit 24 to display the acquired content. As a result, the user who purchased the vehicle can view the content related to the user information.

[0047] FIG. 4 shows an example in which the terminal device 20 is displaying content. In the example shown in FIG. 4, content 101 related to a recommended campsite is being displayed on the output unit 24 of the terminal device 20. In this case, the content 101 related to the recommended campsite may be content generated by the control unit 15 of the information processing device 10 based on, for example, the user information including the information that the user's hobby is camping.

[0048] The control unit 15 of the information processing device 10 generates various content according to the user information. The content may be content including text, images, videos, etc. The content is preferably content that is highly relevant to the user waiting for vehicle delivery.

[0049] For example, if the user information includes information about the user's family composition and the user has children, the content may be content including information such as the recommended installation location of a child seat and the correct way to install a child seat. In this case, the content may be, for example, content that shows the installation location of the child seat in a 3D image of the vehicle.

[0050] For example, if the user information includes information about a pet and the user has a dog, the content may be content including information about a method for cleaning pet hair in a vehicle.

[0051] For example, if the user information includes information about the age of the family members and there is an elderly person in the user's family, the content may be content including information about seat positions where the elderly person can sit comfortably. For example, if the vehicle is equipped with a three-row seat and the third row is narrow, the content may be content including information recommending that the elderly person sit in the second row.

[0052] For example, if the user information includes information about the build of the family members and there is a family member with a tall stature, the content may be content including information about a method for appropriately adjusting the seat position.

[0053] For example, if the user information includes information about the user's hobbies and the user's hobby is golf, the content may be content including information about how to load a golf bag.

[0054] For example, if the user information includes information about the user's interests and the user is interested in a car navigation system, the content may be content including information about convenient ways to use the car navigation system.

[0055] For example, if the user information includes information about the purpose of using the vehicle and the purpose of use includes travel, the content may be content including information about recommended travel destinations.

[0056] The control unit 15 transmits the generated content to the terminal device 20 at a predetermined timing from when the vehicle arrives at the dealer until it is delivered to the user. The predetermined timing may include, for example, regular timing. The regular timing may be, for example, once a day or several times at a fixed time of the day.

[0057] In this way, when the control unit 15 periodically transmits content, the user can periodically view the content displayed on the terminal device 20. As a result, the user can periodically view the content while waiting for vehicle delivery, and can reduce the stress while waiting for the vehicle to arrive at the dealer.

[0058] Alternatively, the predetermined timing may include, for example, the timing when a dealer option is installed on the vehicle. In this case, the control unit 15 may transmit, for example, content including information on the installation of the car navigation and convenient usage methods of the car navigation to the terminal device 20 at the timing when the car navigation is installed on the vehicle.

[0059] In this way, when the control unit 15 transmits content at the timing when a dealer option is installed on the vehicle, the user can check the progress of the installation of the dealer option on the vehicle and can also view interesting content related to the dealer option. As a result, the user can reduce the stress while waiting for the vehicle to arrive at the dealer.

[0060] When generating content, the control unit 15 may generate content by combining content materials stored in the storage unit 12. The content materials may be materials for generating content such as text, images, videos, and the like.

[0061] When the control unit 15 acquires user information, it generates content by combining content materials related to the information included in the user information. For example, when the user information includes the information that the user has a dog, the control unit 15 generates content by combining content materials related to the dog. When one content material can be directly used as content, the control unit 15 may generate content from one content material without combining a plurality of content materials.

[0062] Referring to the flowchart shown in FIG. 5, the operation of the information processing apparatus 10 will be described.

[0063] Step S101: The control unit 15 of the information processing apparatus 10 acquires the user information of the user who purchased the vehicle.

[0064] Step S102: The vehicle purchased by the user arrives at the dealer.

[0065] Step S103: The control unit 15 generates at least one content according to the user information. At this time, the control unit 15 may generate the content by combining the content materials related to the information included in the user information.

[0066] Step S104: When the control unit 15 generates the content, after the vehicle arrives at the dealer and before the vehicle is delivered to the user, the generated content is transmitted to the user's terminal device 20 at a predetermined timing.

[0067] Step S105: When the vehicle is delivered to the user, the control unit 15 ends the process of transmitting the content to the terminal device 20.

[0068] As described above, in the information processing apparatus 10 according to the present embodiment, the control unit 15 acquires user information regarding the user who purchased the vehicle, generates at least one content according to the acquired user information, and transmits the generated content to the user's terminal device 20 at a predetermined timing from when the vehicle arrives at the dealer until it is delivered to the user. Thereby, the user who purchased the vehicle can view the content related to the user information at a predetermined timing from when the purchased vehicle arrives at the dealer until it is delivered to the user. Therefore, the user can spend the waiting time from when the vehicle arrives at the dealer until it is delivered without getting bored. Also, the user can spend the waiting time from when the vehicle arrives at the dealer until it is delivered without feeling the anxiety that the vehicle delivery might be forgotten. Therefore, the information processing apparatus 10 according to the present embodiment can reduce the stress of the user waiting for the delivery of the vehicle that has arrived at the dealer.

[0069] The present disclosure is not limited to the above-described embodiments. For example, a plurality of blocks described in the block diagram may be integrated, or one block may be divided. Instead of executing the plurality of steps described in the flowchart in time series according to the description, each step may be executed in parallel or in a different order according to the processing ability of the device that executes the steps, or as necessary. In addition, changes can be made without departing from the spirit of the present disclosure.

[0070] For example, some of the processing operations executed in the information processing apparatus 10 in the above-described embodiment may be executed in the terminal device 20. Also, some of the processing operations executed in the terminal device 20 in the above-described embodiment may be executed in the information processing apparatus 10.

[0071] For example, it is also possible to configure a general-purpose electronic device such as a smartphone or a computer to function as the information processing apparatus 10 according to the above-described embodiment. Specifically, it is also conceivable to store a program describing the processing content for realizing each function of the information processing apparatus 10 or the like according to the embodiment in the memory of the electronic device and to cause the processor of the electronic device to read and execute the program. Therefore, the disclosure according to one embodiment can also be realized as a program executable by a processor.

[0072] Some embodiments of the present disclosure will be exemplified below. However, note that the embodiments of the present disclosure are not limited to these. [Appendix 1] Obtain user information regarding a user who purchased a vehicle, Generate at least one content according to the user information, A control unit that transmits the content to the terminal device of the user at a predetermined timing between when the vehicle arrives at a dealer and when the vehicle is delivered to the user. An information processing apparatus comprising: [Appendix 2] In the information processing apparatus according to Appendix 1, Further comprising a storage unit that stores content materials for generating the content, The control unit generates the content by combining the content materials related to the information included in the user information. An information processing apparatus. [Appendix 3] In the information processing apparatus according to Appendix 1 or 2, The user information includes at least one of information on family composition, information on pets, information on age, information on physique, information on hobbies, information on interests, and information on the purpose of using the vehicle. An information processing apparatus. [Appendix 4] In the information processing apparatus according to any one of Appendices 1 to 3, The control unit obtains the user information when the user purchases the vehicle. An information processing apparatus. [Appendix 5] In the information processing apparatus according to any one of Supplementary Notes 1 to 4, the control unit acquires the user information from the terminal device of the user, the information processing apparatus. [Supplementary Note 6] In the information processing apparatus according to any one of Supplementary Notes 1 to 5, the predetermined timing includes regular timing, the information processing apparatus. [Supplementary Note 7] In the information processing apparatus according to any one of Supplementary Notes 1 to 6, the predetermined timing includes the timing when a dealer option is installed in the vehicle, the information processing apparatus. [Supplementary Note 8] acquiring user information regarding a user who purchased a vehicle, generating at least one content according to the user information, transmitting the content to the terminal device of the user at a predetermined timing between when the vehicle arrives at the dealer and when it is delivered to the user, and causing a computer to execute an operation including the above, a program. [Supplementary Note 9] In the program according to Supplementary Note 8, generating the content includes generating the content by combining content materials related to the information included in the user information, a program. [Supplementary Note 10] In the program according to Supplementary Note 8 or 9, the user information includes at least one of information on family composition, information on pets, information on age, information on physique, information on hobbies, information on interests, and information on the purpose of using the vehicle, a program. [Supplementary Note 11] In the program according to any one of Supplementary Notes 8 to 10, acquiring the user information includes acquiring the user information when the user purchases the vehicle, a program. [Supplementary Note 12] In the program according to any one of Appendices 8 to 11, the acquisition of the user information is a program for acquiring the user information from the terminal device of the user. [Appendix 13] In the program according to any one of Appendices 8 to 12, the predetermined timing is a program including periodic timing. [Appendix 14] In the program according to any one of Appendices 8 to 13, the predetermined timing is a program including the timing when a dealer option is installed on the vehicle. [Appendix 15] An information processing method in an information processing apparatus, acquiring user information regarding a user who purchased a vehicle, generating at least one content according to the user information, transmitting the content to the user's terminal device at a predetermined timing between when the vehicle arrives at the dealer and when it is delivered to the user, and including. [Appendix 16] In the information processing method according to Appendix 15, the generation of the content is an information processing method for generating the content by combining content materials related to the information included in the user information. [Appendix 17] In the information processing method according to Appendix 15 or 16, the user information includes at least one of information on family composition, information on pets, information on age, information on physique, information on hobbies, information on interests, and information on the purpose of using the vehicle. [Appendix 18] In the information processing method according to any one of Appendices 15 to 17, the acquisition of the user information is an information processing method for acquiring the user information when the user purchases the vehicle. [Appendix 19] In the information processing method according to any one of Appendices 15 to 18, the obtaining of the user information is an information processing method of obtaining the user information from the terminal device of the user. [Appendix 20] In the information processing method according to any one of Appendices 15 to 19, the predetermined timing includes periodic timing, and it is an information processing method.

Explanation of Reference Signs

[0073] 1 Information processing system 10 Information processing device 11 Communication unit 12 Storage unit 13 Input unit 14 Output unit 15 Control unit 20 Terminal device 21 Communication unit 22 Storage unit 23 Input unit 24 Output unit 25 Control unit 30 Network

Claims

1. Obtain user information regarding a user who has purchased a vehicle, Generate at least one piece of content according to the user information, A control unit that transmits the content to the user's terminal device at a predetermined timing from when the vehicle arrives at the dealer until it is delivered to the user, An information processing apparatus comprising the same.

2. In the information processing apparatus according to Claim 1, Further comprising a storage unit that stores content materials for generating the content, The control unit generates the content by combining the content materials related to the information included in the user information. An information processing apparatus.

3. In the information processing apparatus according to Claim 1, The user information includes at least one of information on family composition, information on pets, information on age, information on physique, information on hobbies, information on interests, and information on the purpose of using the vehicle. An information processing apparatus.

4. In the information processing apparatus according to Claim 1, The control unit obtains the user information when the user purchases the vehicle. An information processing apparatus.

5. In the information processing apparatus according to Claim 1, The control unit obtains the user information from the user's terminal device. An information processing apparatus.

6. In the information processing apparatus according to Claim 1, The predetermined timing includes periodic timing. An information processing apparatus.

7. In the information processing apparatus according to Claim 1, The predetermined timing includes the timing when a dealer option is installed on the vehicle. An information processing apparatus.

8. Obtaining user information regarding a user who has purchased a vehicle, Generating at least one piece of content according to the user information, Transmitting the content to the user's terminal device at a predetermined timing from when the vehicle arrives at the dealer until it is delivered to the user, A program that causes a computer to execute operations including the above.

9. In the program according to Claim 8, Generating the content includes generating the content by combining content materials related to the information included in the user information. A program.

10. In the program according to Claim 8, The program, wherein the user information includes at least one of information on family composition, information on pets, information on age, information on physique, information on hobbies, information on interests, and information on the purpose of using the vehicle.

11. In the program according to claim 8, the acquiring of the user information is to acquire the user information when the user purchases the vehicle.

12. In the program according to claim 8, the acquiring of the user information is to acquire the user information from the user's terminal device.

13. In the program according to claim 8, the predetermined timing includes regular timing.

14. In the program according to claim 8, the predetermined timing includes the timing when a dealer option is installed on the vehicle.

15. An information processing method in an information processing apparatus, comprising: acquiring user information about a user who has purchased a vehicle; generating at least one content according to the user information; transmitting the content to the user's terminal device at a predetermined timing between when the vehicle arrives at a dealer and when it is delivered to the user; and the information processing method includes the above steps.

16. In the information processing method according to claim 15, the generating of the content is to generate the content by combining content materials related to the information included in the user information.

17. In the information processing method according to claim 15, the user information includes at least one of information on family composition, information on pets, information on age, information on physique, information on hobbies, information on interests, and information on the purpose of using the vehicle.

18. In the information processing method according to claim 15, the acquiring of the user information is to acquire the user information when the user purchases the vehicle.

19. In the information processing method according to claim 15, the acquiring of the user information is to acquire the user information from the user's terminal device.

20. In the information processing method according to claim 15, the predetermined timing includes regular timing.

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