Information processing system, information processing device, information processing method, and program

Abstract

To lessen a burden of management works in a care service office.SOLUTION: An information processing system includes a service provision record management unit 1031 that acquires record information regarding a first care service provided to a user from a user terminal 20 and manages the record information as service provision record information, and a service provision tag creation unit 1032 that creates a service provision tag for use in calculating a care fee regarding the user. The service provision tag creation unit 1032 creates plan information which indicates a plan of a second care service scheduled to be provided to the user in a prescribed time period on the basis of a weekly care service pattern of the user recorded in a recording unit, creates result information which indicates a result of the first care service provided to the user in the prescribed time period on the basis of the service provision record information, and creates the service provision tag by integrating the plan information and the result information for each care service of the first care service and the second care service.SELECTED DRAWING: Figure 6

Description

Technical Field

[0001] The present disclosure relates to an information processing system, an information processing apparatus, an information processing method, and a program.

Background Art

[0002] The caregiving industry is facing a serious shortage of labor. While the number of elderly people is increasing and the demand for caregiving is rising, the number of caregiving staff is not keeping up, increasing the likelihood of hindering the provision of services. According to a Ministry of Health, Labour and Welfare announcement, a shortage of 690,000 caregiving staff is expected in fiscal year 2040 compared to fiscal year 2019.

[0003] Caregiving facilities are not only responsible for providing services to users but also have a wide range of management tasks, such as user management, facility operation management, compliance management, and billing management. Utilizing ICT to improve the productivity of these management tasks is one way to address the labor shortage.

[0004] Among the management tasks of caregiving facilities, there are particularly issues with the billing task from the perspective of productivity. Caregiving facilities are obliged to create service provision slips before creating invoices for the National Health Insurance Federation (hereinafter, "Kokumin Kenko Hoken Rengokai" or "Kokumin Hoken Rengokai") and users in their monthly billing tasks. A service provision slip is a document that describes, for each user, the user information, long-term care insurance information, assigned care manager information, and planned and actual service provision information for that month. However, it takes a lot of time each month to fill in for all users. Also, in order to meet the Kokumin Hoken Rengokai billing deadline on the 10th of each month, the creation of service provision slips with a short delivery time is required, and the managers of caregiving facilities are sometimes forced to work long hours from the end of the month to the beginning of the month. Furthermore, if there are deficiencies in the content in such a situation, it takes time for reexamination and there is a risk that the payment will be delayed by one or two months, worsening the business situation. To solve these problems with the billing task, the introduction of an efficient system and process is necessary.

[0005] In view of such problems, Patent Document 1 discloses an elderly care support system for comprehensively supporting the use of public long-term care insurance, which includes a server that centrally manages a program for executing a process of supporting long-term care insurance claims and accompanying information used in the process of the program. The server includes a request receiving means for receiving a request from a terminal connected via a network, and an information providing means for providing the program and the accompanying information to the terminal of the requester to execute a process of supporting the long-term care insurance claim within the terminal, or for executing a process of supporting the long-term care insurance claim within the server using the program and the accompanying information and providing the result to the terminal of the requester. An elderly care support system characterized by the above is disclosed.

Prior Art Documents

Patent Documents

[0006]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0007] However, in the technology disclosed in Patent Document 1, the system is designed in accordance with the information required by the public long-term care insurance system, and it has not been designed or considered from the perspective of improving the efficiency of the work of the staff who record the long-term care services actually provided at the long-term care facility or the administrator who needs to accurately perform the billing operations in a short period at the beginning of the month.

[0008] Therefore, the present disclosure has been made to solve the above problems, and its purpose is to provide an information processing system, an information processing apparatus, an information processing method, and a program for reducing the burden of the management work of a long-term care facility that provides long-term care services based on the public long-term care insurance system.

Means for Solving the Problems

[0009] In order to achieve the above object, an information processing system according to the present invention is an information processing system for assisting in calculating care service fees and creating invoices for care services, which includes an information processing device having a processor and a storage unit, and a user terminal. The information processing device includes a service provision record management unit that acquires record information regarding a first care service provided to a user from the user terminal and manages it as service provision record information, and a service provision ticket creation unit that creates a service provision ticket used for calculating care fees for the user. The service provision ticket creation unit creates schedule information indicating a plan for a second care service to be provided to the user during a predetermined period based on the weekly pattern of the care services provided to the user stored in the storage unit, creates performance information indicating the performance of the first care service provided to the user during the predetermined period based on the service provision record information, and creates the service provision ticket by integrating the schedule information and the performance information for each of the first care service and the second care service. In order to achieve the above object, an information processing device according to the present invention is an information processing device for assisting in calculating care service fees and creating invoices for care services, which acquires record information regarding a first care service provided to a user from the user terminal and manages it as service provision record information, and a service provision ticket creation unit that creates a service provision ticket used for calculating care fees for the user. The service provision ticket creation unit creates schedule information indicating a plan for a second care service to be provided to the user during a predetermined period based on the weekly pattern of the care services provided to the user stored in the storage unit, creates performance information indicating the performance of the first care service provided to the user during the predetermined period based on the service provision record information, and creates the service provision ticket by integrating the schedule information and the performance information for each of the first care service and the second care service. In order to achieve the above object, an information processing method according to the present invention is an information processing method for assisting in calculating care remuneration and creating a bill for a care service executed by an information processing apparatus including a processor and a storage unit, the method including: causing the processor to acquire, from a user terminal, recording information regarding a first care service provided to a user and manage the information as service provision record information; and causing the processor to create a service provision slip used for calculating the care remuneration regarding the user. The step of creating the service provision slip includes: creating schedule information indicating a plan for a second care service scheduled to be provided to the user during a predetermined period based on a weekly pattern of the care services provided to the user and stored in the storage unit; creating performance information indicating the performance of the first care service provided to the user during the predetermined period based on the service provision record information; and integrating the schedule information and the performance information for each of the first care service and the second care service to create the service provision slip. In order to achieve the above object, a program according to the present invention is a program for causing a computer including a processor and a storage unit to execute processing for assisting in calculating care remuneration and creating a bill for a care service. The program causes the processor to acquire, from a user terminal, recording information regarding a first care service provided to a user and manage the information as service provision record information, and to create a service provision slip used for calculating the care remuneration regarding the user. The step of creating the service provision slip includes: creating schedule information indicating a plan for a second care service scheduled to be provided to the user during a predetermined period based on a weekly pattern of the care services provided to the user and stored in the storage unit; creating performance information indicating the performance of the first care service provided to the user during the predetermined period based on the service provision record information; and integrating the schedule information and the performance information for each of the first care service and the second care service to create the service provision slip.

Advantages of the Invention

[0010] According to the present disclosure using the above means, it is possible to reduce the burden of the management work of a care business office that provides care services based on the public long-term care insurance system.

Brief Description of the Drawings

[0011]

Figure 1

Figure 2

Figure 3

Figure 4

Figure 5

Figure 6

Figure 7

Figure 8

Figure 9

Figure 10

Figure 11

Embodiments for Carrying Out the Invention

[0012] Hereinafter, embodiments of the present invention will be described based on the drawings.

[0013] <System Configuration> In the information processing system 1 in the present disclosure, for users of a nursing care facility who receive nursing care services provided by a user who is an operator of the nursing care facility, the information processing system registers a record of the provision of the nursing care services and generates a service provision slip necessary for creating an invoice (receipt), and provides a nursing care payment claim business support service.

[0014] Users who utilize the nursing care payment claim business support service are mainly business operators, local governments, individuals, etc. who provide nursing care and assistance services to users. In the following description, the user will be described as a nursing care provider who provides nursing care services. The user is mainly a user (care recipient) who utilizes the user's nursing care services and is an elderly person.

[0015] FIG. 1 is a diagram showing the overall configuration of the information processing system 1 according to an embodiment of the present disclosure. The information processing system 1 includes information processing devices, namely an information processing server 10 and a user terminal 20, which are connected via a network NW. The user terminal 20 mainly includes an administrator terminal (first user terminal) 20(1) used by an administrator of a nursing care facility and a staff terminal (second user terminal) 20(2) used by a staff member of the nursing care facility. In the following description, when there is no need to distinguish between the administrator terminal 20(1) and the staff terminal 20(2), they are simply referred to as the user terminal 20.

[0016] Each information processing device is configured by a computer including an arithmetic device (processor) and a storage device. The basic hardware configuration of the computer and the basic functional configuration of the computer realized by the hardware configuration will be described later.

[0017] The network NW is a communication network such as the Internet, a VPN (Virtual Private Network), an intranet, or short-range wireless communication. For the sake of simplicity of explanation, in FIG. 1, one administrator terminal 20(1) and one staff terminal 20(2) are shown, but the information processing server 10 can be connected to two or more administrator terminals 20(1) and staff terminals 20(2) via the network NW respectively. Also, multiple users may use one user terminal 20.

[0018] The operator of the nursing care benefit claim business support service uses the information processing system 1 to provide the nursing care benefit claim business support service to users. Specifically, the information processing system 1 provides an application that operates on the user terminal 20 used by the user. The user uses the application to access the information processing server 10 and requests the generation of service provision tickets necessary for creating a bill for the user. The information processing server 10 generates service provision tickets in response to the user's request, using various types of information related to the calculation of nursing care benefits stored in the information processing server 10.

[0019] Figure 2 is a block diagram showing the functional configuration of the information processing server 10. The information processing server 10 (hereinafter simply referred to as the server 10) is an information processing device that provides the nursing care benefit claim business support service. The server 10 includes a storage unit 101 and a control unit 103.

[0020] <Configuration of the storage unit of the information processing server> The storage unit 101 of the server 10 is a storage medium or storage device that stores information used for providing the nursing care benefit claim business support service by the information processing system 1. Although shown integrated with the server 10 in Figure 2, it may be a storage device physically independent of the server 10. The storage unit 101 includes an application program 1011 and an information table 1012. The storage unit 101 also stores other information that does not belong to these.

[0021] Figure 3 is a diagram showing an example of the information stored in the information table 1012 of the storage unit 101 of the server 10. The information stored in the information table 1012 includes various types of information related to the calculation of nursing care benefits. Hereinafter, the information stored in the information table 1012 of the storage unit 101 will be described with reference to Figure 3.

[0022] The information stored in the information table 1012 is mainly stored in the form of a database. Figure 3 shows the database included in the information table 1012, the category to which the database belongs, the items of information (stored) belonging to the database, and the content and examples (samples) of each item. In this embodiment, the categories are classified into six categories: master, office, care manager, user, tablet record, and service provision ticket. Hereinafter, the "database" may be denoted as "DB".

[0023] The category "master" includes an insurer master DB1013, a service type master DB1014, an office classification master DB1015, a care level master DB1016, a service classification master DB1017, a service code master DB1018. The category "office" includes an office information DB1019. The category "care manager" includes a care manager DB1020. The category "user" includes a user information DB1021, a user service weekly pattern DB1022. The category "tablet record" includes a service provision record DB1023. The category "service provision ticket" includes a service provision ticket DB1024, a service content DB1025, a schedule information DB1026, and an actual performance information DB1027. Note that the item with "ID" shown at the end of the uppermost column of each database in Figure 3 is the primary key.

[0024] The insurer master DB1013 stores insurer information regarding insurers of the public long-term care insurance system (hereinafter simply referred to as long-term care insurance), including items such as insurer ID, prefecture, and insurer name. The insurers of long-term care insurance are municipalities and special wards (in the case of those that have established a regional alliance, the regional alliance). The service type master DB1014 stores service type information regarding the types of care services provided by care facilities to users, including items such as service type ID and service type name. The types of services that can be provided within long-term care insurance are defined by long-term care insurance, and examples of the types are day care, community-based day care, day care services, etc. The Business Office Classification Master DB1015 stores business office classification information regarding classifications based on the scale of care service providers, including items such as business office classification ID and business office classification name. The classifications of care service providers are defined by long-term care insurance, and examples of classifications include normal scale type, large scale type (I), large scale type (II), etc. The Degree of Care Requirement Master DB1016 stores degree of care requirement information regarding the degree of care requirement indicating the stage of long-term care insurance's degree of care certification, including items such as degree of care requirement ID, degree of care requirement name, and classification limit payment standard amount. The Service Classification Master DB1017 stores service classification information regarding service classifications, including items such as service classification ID, service classification name, and service type ID. The service classification is identification information independently set by the operator of the long-term care benefit claim business support service to identify the service code of the care service provided or provided using the service code master DB1018 described below through the "service code conversion" described later. The Service Code Master DB1018 stores service code information including items such as service code ID, service code name, service type ID, service classification ID, degree of care requirement ID, and business office classification ID. In the following description, the "service code ID" may be simply referred to as the "service code". The service code is a six-digit numerical identification number assigned to each care service used for calculating long-term care insurance benefits, as defined in the service code table such as the number of care benefit units.

[0025] The Business Office Information DB1019 is a database that stores and manages business office information regarding care service providers (hereinafter sometimes simply referred to as business offices) who are users of the long-term care benefit claim business support service. The business office information includes items such as business office ID, business office name, and business office service type. The business office service type includes information such as service type ID, business office classification ID, and insurer ID.

[0026] The Care Manager DB 1020 is a database that stores and manages care management information regarding care managers. The care management information includes items such as care manager ID, business office ID, care manager basic information, home care business office basic information. The care manager basic information includes information such as the name, kana name, telephone number, and FAX of the care manager. The home care business office basic information includes information such as business office ID, business office name, and service type ID.

[0027] The User Information DB 1021 is a database that stores and manages user information regarding users who use a care business office. The user information includes items such as user ID, business office ID, user basic information, user long-term care insurance information, and assigned care manager information. The user basic information includes information such as the name, kana name, gender, and date of birth of the user. The user long-term care insurance information includes information such as the insured number, insurer ID, and degree of care required ID. The assigned care manager information includes information on the care manager ID. The User Service Weekly Pattern DB 1022 is a database that stores and manages weekly pattern information regarding the weekly pattern of the "care services scheduled to be provided to the user" (second care service) for each user who uses a care business office. The weekly pattern information includes items such as weekly pattern ID, user ID, service type ID, application period, day of the week for day care, time zone, scheduled service provision classification. The application period includes information on the start date and end date of application for each weekly pattern ID, and by specifying the year, month, and day, the weekly pattern applied on that date can be determined. One service classification ID is stored in the scheduled service provision classification. That is, the weekly pattern information is generated in units of service classification IDs. In the table of Figure 3, an example is shown where the service classification ID corresponding to "Individual Functional Training I" is stored as the scheduled service provision classification. Each item of the weekly pattern information is registered using the weekly pattern setting screen displayed on the display 2071 of the administrator terminal 20(1) or the staff terminal 20(2). A screen example (screen sample) D30 of the weekly pattern setting screen is shown in Figure 7.

[0028] The service provision record DB 1023 is a database that stores and manages service provision record information regarding the "care services actually provided to users" (primary care services) by the staff of care facilities. The service provision record information includes items such as a service provision record ID, user ID, date, provision time period, and provision record service classification. One service classification ID is stored in the provision record service classification. That is, the service provision record information is generated in units of service classification IDs. In the table of FIG. 3, an example is shown in which the service classification ID corresponding to "Individual Functional Training I-Ro" is stored. In the weekly pattern described above, this is an example showing that the planned "Individual Functional Training I-A" was actually changed to and recorded as "Individual Functional Training I-Ro".

[0029] The service provision ticket DB 1024 is a database that stores and manages service provision ticket master information regarding basic information such as users and business operators, which is necessary for creating service provision tickets. The service provision ticket master information includes items such as a service provision ticket ID, user ID, service provision year and month, and service provision ticket basic information. The service content DB 1025 is a database that stores and manages service content information regarding the content of care services, which is necessary for creating service provision tickets. The service content information includes items such as a service content ID, service provision ticket ID, service code ID, and provision time period. The schedule information DB 1026 is a database that stores and manages schedule information regarding the scheduled provision of care services, which is necessary for creating service provision tickets. The schedule information includes items such as a schedule information ID, service content ID, service provision ticket ID, date, and schedule. Note that in FIG. 3, only the number "1" is shown as a sample of the "schedule" item, but other numerical values such as "2" may also be entered. The performance information DB 1027 is a database that stores and manages performance information regarding the actual provision of care services, which is necessary for creating service provision tickets. The performance information includes items such as a performance information ID, service content ID, service provision ticket ID, date, and performance. Note that in FIG. 3, only the number "1" is shown as a sample of the "performance" item, but other numerical values such as "2" may also be entered. Service provision ticket information to be displayed on the user terminal 20 as a service provision ticket is created in the service provision ticket creation process described later by integrating service provision ticket main information, service content information, schedule information, and performance information on a per-user and per-month basis. A screen example (screen sample) D40 of the service provision ticket displayed on the user terminal 20 is shown in FIG. 8. The service provision ticket information is mainly displayed on the administrator terminal 20(1), but may also be displayed on the staff terminal 20(2).

[0030] <Configuration of the control unit of the information processing server> Returning to FIG. 2, the control unit 103 of the server 10 will be described. The control unit 103 of the server 10 includes, as functional units, a service provision record management unit 1031, a service provision ticket creation unit 1032, and a communication unit 1033. The control unit 103 is a computer equipped with a CPU (processor). The control unit 103 realizes each functional unit by executing the application program 1011 stored in the storage unit 101. The control unit 103 executes the service provision record process and the service provision ticket creation process described later by coordinating each functional unit. Although not shown, the control unit 103 also has a function of controlling communication with external devices connected to the server 10 via a network NW or the like.

[0031] The service provision record management unit 1031 executes the service provision record process. Details of the service provision record process will be described later.

[0032] The service provision ticket creation unit 1032 executes the service provision ticket creation process. Details of the service provision ticket creation process will be described later.

[0033] The communication unit 1033 communicates with the user terminal 20 and other external devices and controls the transmission and reception of information.

[0034] FIG. 4 is a block diagram showing the functional configuration of the user terminal 20. The user terminal 20 includes a storage unit 201, a control unit 203, an input device 205, and an output device 207. The user terminal 20 is an information processing device operated by a user (the administrator or staff of a care facility) who uses the service. The user terminal 20 may be, for example, a mobile terminal such as a smartphone or a tablet, or a stationary PC (Personal Computer) or a laptop PC. It may also be a wearable terminal such as an HMD (Head Mount Display) or a wristwatch-type terminal. Note that the staff terminal 20(2) is preferably a smartphone or a tablet that is easy to carry and operate.

[0035] <Configuration of the storage unit of the user terminal> The storage unit 201 of the user terminal 20 is a storage medium or a storage device that can at least temporarily store information used for providing the care service billing support service by the information processing system 1. Although it is shown integrated with the user terminal 20 in FIG. 4, it may be a storage device physically independent of the user terminal 20. The storage unit 201 includes an application program 2011 and a terminal user ID 2012. The storage unit 201 also stores other information that does not belong to these storage units.

[0036] The application program 2011 may be pre-stored in the storage unit 201, or may be configured to be downloaded from a web server or the like operated by the service provider via the communication IF. The application program 2011 includes an application such as a web browser application. The application program 2011 includes an interpreter-type programming language such as JavaScript (registered trademark) that is executed on the web browser application stored in the user terminal 20.

[0037] The terminal user ID 2012 stores the identification information of the user who uses the user terminal 20 as identification information for the user to use the nursing care payment claim business support service. The user transmits the terminal user ID 2012 from the user terminal 20 to the server 10. The server 10 identifies the user using the received terminal user ID 2012 and provides the nursing care payment claim business support service according to the present disclosure to the user. Note that the terminal user ID 2012 may include information such as a session ID temporarily assigned from the server 10 when identifying the user who uses the user terminal 20.

[0038] <Configuration of the control unit of the user terminal> The control unit 203 of the user terminal 20 includes an input control unit 2031 and an output control unit 2032 as functional units. The control unit 203 is a computer including a CPU. The control unit 203 realizes each functional unit by executing the application program 2011 stored in the storage unit 201. Although not shown, the control unit 203 also has a function of controlling communication with external devices connected to the user terminal 20 via a network NW or the like.

[0039] The input control unit 2031 controls the input device 205. The input device 205 of the user terminal 20 includes a touch device 2051, a microphone 2052, and the like. The input device 205 is various input devices that enable input and selection of information by the user's operation. The input and selection of information are, for example, input by entry of numerical values, characters, symbols, selection of items, input for determining processing, and the like.

[0040] The output control unit 2032 controls the output device 207. The output device 207 of the user terminal 20 includes a display 2071, a speaker 2072, and the like. The output device 207 is an output device that can display, reproduce, and notify information and the like to the user.

[0041] <Service provision recording process> FIG. 5 is a flowchart showing the operation of the service provision recording process. The service provision record process is a series of processes for registering the records of care services provided by the staff of the care facility to the users on the server 10. Here, FIG. 9 is a screen example D50 of a record registration screen for registering the records of care services provided to the users. The staff registers the records via the record registration screen on the staff terminal 20(2). Hereinafter, the operation of the service provision record process will be described along the same flowchart.

[0042] In step S101, the staff terminal 20(2) sends a display request for the record registration screen to the server 10. At this time, the user ID identifying the user to be registered and the date to be registered are sent together as the specified date. The server 10 receives the display request, the user ID, and the specified date. The specified date includes the year, month, day, and day of the week. Note that when including all users who have received care services on the specified date, the specification of the user ID can be omitted.

[0043] In step S102, the service provision record management unit 1031 of the server 10 refers to the service provision record DB1023 in the storage unit 101 and determines whether the service provision record information associated with the user ID and the specified date received in step S101 has not been created. If the determination is true, that is, if the service provision record information has not been created, the process proceeds to step S103. On the other hand, if the determination is false, that is, if the service provision record information has been created, the service provision record information associated with the user ID and the specified date is acquired, and the process proceeds to step S104.

[0044] In step S103, the service provision record management unit 1031 of the server 10 creates an initial value of the service provision record information of the user for the specified date from the user's weekly pattern. Specifically, the service provision record management unit 1031 generates new service provision record information (issues a new service provision record ID) associated with the user ID received in step S101 and the specified date in the service provision record DB 1023. The service provision record management unit 1031 of the server 10 refers to the user service weekly pattern DB 1022 in the storage unit 101 to obtain the weekly pattern information associated with the user ID. The service provision record management unit 1031 obtains a set of service classification ID, service type ID, and time zone information associated with the regular day of the week of the weekly pattern information that is the same as the day of the week of the specified date, and stores it as the initial value of the newly created service provision record information.

[0045] In step S104, if it is determined in step S102 that the service provision record information has been created, the service provision record management unit 1031 of the server 10 transmits the created service provision record information to the staff terminal 20(2). If it is determined in step S102 that the service provision record information has not been created, the service provision record management unit 1031 transmits the newly created service provision record information in step S103 to the staff terminal 20(2). At this time, the service provision record management unit 1031 generates a record registration screen (first user interface) for displaying, changing, and updating the service provision record information on the staff terminal 20(2), and transmits it to the staff terminal 20(2). The staff terminal 20(2) receives the service provision record information (record registration screen) from the server 10.

[0046] In step S105, the staff terminal 20(2) displays the service provision record information received in step S104 on the display 2071 in the form of a record registration screen (first user interface). The staff can input change contents as necessary for the service provision record information displayed on the staff terminal 20(2).

[0047] In step S106, the staff terminal 20(2) determines whether there is an input of the content to be changed to the service provision record information received in step S104 and whether saving has been selected. If the determination is true, that is, if there is an input of change and saving has been selected, the process proceeds to step S107. On the other hand, if the determination is false, that is, if there is no input of change, or if there is an input of change but saving has not been selected, the routine ends.

[0048] In step S107, the staff terminal 20(2) transmits the input content of the change as a correction value to the server 10. The server 10 receives the content of the change (correction value).

[0049] In step S108, the service provision record management unit 1031 of the server 10 updates the service provision record information transmitted in step S104 using the content of the change (correction value) received in step S107, stores it in the service provision record DB1023 of the storage unit 101, and ends the routine.

[0050] <Service Provision Ticket Creation Process> FIG. 6 is a flowchart showing the operation of the service provision ticket creation process. The service provision ticket creation process mainly creates service provision ticket main information, service content information, schedule information, and performance information used for the service provision ticket in response to a request from the user to create a service provision ticket, integrates them, and is a series of processes for presenting them to the user as a service provision ticket. The operation of the service provision ticket creation process will be described below according to the same flowchart.

[0051] In step S201, the administrator terminal 20(1) displays a creation instruction screen (second user interface), which is a screen for instructing the creation of a service provision ticket. A screen example (screen sample) D60 of the creation instruction screen is shown in FIG. 10.

[0052] In step S202, the administrator terminal 20(1) sends a creation request for a service provision ticket to the server 10. In this embodiment, the service provision ticket can be created and displayed on a monthly basis. In the screen example D60 of the creation instruction screen in FIG. 10, the year and month are specified in "Service Provision Year / Month", the check box in the "Service Provision Ticket" column of the row of the user to be created is checked, and the "Scheduled Creation / Record Reflection" button is clicked to send the creation request. At this time, the administrator terminal 20(1) sends the year and month specified in the service provision year and month (hereinafter referred to as the target year and month) together with the user ID of the user to be created. The server 10 receives the creation request, the target year and month, and the user ID. As shown in the screen example D60 of the creation instruction screen in FIG. 10, the user can also select a plurality of users and issue an instruction to create service provision tickets in a batch.

[0053] In step S203, the service provision ticket creation unit 1032 of the server 10 creates new service provision ticket main information in the service provision ticket DB1024 of the storage unit 101 for each user and for each year and month. Specifically, the service provision ticket creation unit 1032 issues a service provision ticket ID for the new service provision ticket main information. Then, the service provision ticket creation unit 1032 refers to the user information DB1021 using the user ID received in step S202 to create service provision ticket basic information, and stores it in the service provision ticket DB1024 as service provision main information associated with the issued service provision ticket ID. Hereinafter, the case where one user is specified as the creation target in step S202 will be described.

[0054] In step S204, the service provision ticket creation unit 1032 of the server 10 identifies the service code corresponding to the service classification ID included in the user's weekly pattern information, and creates service content information for each service code. When there is a plurality of weekly pattern information for the user, the service code is identified for each weekly pattern information. Specifically, the service provision ticket creation unit 1032 refers to the user's weekly pattern information, user information, etc. of the user ID to be created received in step S202. Then, the service provision ticket creation unit 1032 refers to the service code master DB 1018 using the care level ID and business office classification ID associated with the user and the service classification ID of the weekly pattern information to identify the service code corresponding to the weekly pattern information (hereinafter, identifying the service code based on the service classification information is referred to as service code conversion). The service provision ticket creation unit 1032 generates new service content information (issues a service content ID), and stores the service provision ticket ID and the identified service code.

[0055] In step S205, the service provision ticket creation unit 1032 of the server 10 identifies the date from the weekly pattern information, and creates schedule information for each service content. Specifically, the service provision ticket creation unit 1032 performs a conversion that associates the weekly visiting day of the user's weekly pattern information referred to in step S204 with the date of the target year and month based on the target year and month received in step S202. The service provision ticket creation unit 1032 creates new schedule information (issues a schedule information ID) in the schedule information DB 1026 of the storage unit 101 for each service content created in step S204 and for each date converted in step S205, and stores the service content ID, service provision ticket ID, converted date, and schedule. As the schedule, a natural number such as "1" is stored. As a result, a natural number such as "1" can be displayed in the schedule section of the date corresponding to the weekly visiting day of the service provision ticket screen example D40 shown in FIG. 8.

[0056] In step S206, the service provision ticket creation unit 1032 of the server 10 identifies the service code from the service classification ID of the service provision record information (service code conversion). Specifically, the service provision ticket creation unit 1032 of the server 10 refers to one or more service provision record information of the target user included in the target month based on the user ID received in step S202 and the target month and year in the service provision record DB 1023 of the storage unit 101. Then, for each piece of the referred service provision record information, the service provision ticket creation unit 1032 identifies the service code of the service classification ID. In the case where there are two or more pieces of service provision record information, after appropriately performing the processes from step S206 to step S208 for each piece of service provision record information, the process proceeds to step S209.

[0057] In step S207, the service provision ticket creation unit 1032 of the server 10 determines whether the service code identified in step S206 is included in the service code identified in step S204. If the determination is true, that is, if the service code identified in step S206 is included in the service code identified in step S204, the process proceeds to step S209. On the other hand, if the determination is false, that is, if the service code identified in step S206 is not included in the service code identified in step S204, the process proceeds to step S208.

[0058] In step S208, the service provision ticket creation unit 1032 of the server 10 creates service content information using the service code identified in step S206. Specifically, the service provision ticket creation unit 1032 of the server 10 creates new service content information (issues a new service content ID) in the service content DB 1025, and stores the service code identified in step S206, the service provision ticket ID, and the service provision time zone. In this way, a group of service content information corresponding to the union of the service content of the weekly pattern information (the second care service) and the service content of the service provision record information (the first care service) can be created.

[0059] In step S209, the service provision ticket creation unit 1032 of the server 10 creates performance information for each service content based on the date of the service provision record information. Specifically, the service provision ticket creation unit 1032 creates new performance information (issues a new performance information ID) in the performance information DB 1027 of the storage unit 101 for each date of the service provision record information referred to in step S206 and for each service content created in steps S204 and S208, and records the service content ID, the service provision ticket ID, the date of the service provision record information, and the performance. As the "performance", a natural number such as "1" is stored. Thereby, a natural number such as "1" can be displayed at the performance location corresponding to the date corresponding to the weekday in the screen example D40 of the service provision ticket shown in FIG. 8.

[0060] In step S210, the service provision ticket creation unit 1032 of the server 10 creates service provision ticket information based on the service provision ticket main information and service content information associated with the service provision ticket ID, and the schedule information and performance information associated with the service content ID of the service content information, and transmits it to the administrator terminal 20(1) to end the flow. The administrator terminal 20(1) receives the service provision ticket information.

[0061] In step S211, the administrator terminal 20(1) displays and outputs the service provision ticket information received in step S210 as a service provision ticket to the display 2071 to end the flow.

[0062] As described above, in the information processing system 1 according to the present disclosure, the schedule information of the service provision ticket is automatically created based on the weekly pattern of the care service preset for each user, so that the administrator can omit the work of transcribing and inputting the schedule. In addition, the performance information of the service provision ticket is automatically created based on the service provision record input by the staff on the user terminal, so that the administrator can omit the work of transcribing and inputting the service provision record into the performance information of the service provision ticket. Furthermore, since the service provision tickets of a plurality of users can be created in a batch with one button, the management work can be made more efficient. In addition, since the initial values of the service provision record information are generated using the weekly pattern information, the administrator does not need to separately create a plan sheet for the next month for each user at the end of the month for the service provision record work of the staff for the next month. Also, although the service provision record information and the scheduled information of the service provision ticket are recorded and managed separately, since both are created based on the weekly pattern, the interconnection between the scheduled information and the actual performance information can be smoothly carried out. In addition, when there is a difference in the service code (calculation item) between the care service scheduled to be provided based on the applicable weekly pattern and the care service actually provided, the service code is added to the service provision ticket based on the service provision record, so the confirmation work when the administrator creates the service provision ticket at the beginning of the month can be reduced. Also, since the service code used in the service provision ticket defined by the care payment system is determined complexly from several elements and thus the conversion is complicated, the manual conversion work takes time and there is a possibility of errors. However, with the service code conversion, in addition to shortening the working time and reducing errors, it is also unnecessary to respond to changes in the service code system. Since the actual performance information required for the service provision ticket is accumulated and reflected from the daily records from the tablet terminal by the staff, the burden of creating the service provision ticket is reduced, there are also fewer errors, and subsequent billing operations such as creating and transmitting invoices can be smoothly carried out. Also, it is only necessary to check whether there are changes in the day care days or the provided services in the schedule after the next month, and if there are changes, only change the weekly pattern of the user. By these means, mistakes in creating the service provision ticket are suppressed, the creation time is shortened, and the efficiency is improved. That is, the burden of the management work of the care business office can be reduced.

[0063] <Program> FIG. 11 is a schematic block diagram showing the configuration of the computer 801. The computer 801 includes a CPU 802 (processor), a main storage device 803, an auxiliary storage device 804, an interface 805, an image processing device (GPU) 806, and the like.

[0064] Here, the details of the program for realizing each function constituting the server 10 according to the above embodiment will be described.

[0065] The server 10 is implemented in the computer 801. Then, the operations of the respective components of the server 10 are stored in the auxiliary storage device 804 in the form of a program. The CPU 802 reads the program from the auxiliary storage device 804 and expands it in the main storage device 803, and executes the above processing according to the program. Further, the CPU 802 secures a storage area corresponding to the above-described storage unit 101 in the main storage device 803 or the auxiliary storage device 804 according to the program.

[0066] Specifically, the program is a program for assisting in calculating care compensation and creating a bill for a care service to be executed by a computer including a processor and a storage unit. The program causes the processor to execute steps of: acquiring, from a user terminal, recording information regarding a first care service provided to a user and managing it as service provision recording information; and creating a service provision ticket used for calculating the care compensation regarding the user. The step of creating the service provision ticket includes: creating schedule information indicating a plan of a second care service provided to the user during a predetermined period based on a weekly pattern of the care service provided to the user stored in the storage unit; creating performance information indicating the performance of the first care service provided to the user during the predetermined period based on the service provision recording information; and creating the service provision ticket by integrating the schedule information and the performance information for each of the first care service and the second care service.

[0067] Note that the auxiliary storage device 804 is an example of a non-transitory tangible medium. Other examples of non-transitory tangible media include magnetic disks, magneto-optical disks, CD-ROMs, DVD-ROMs, semiconductor memories, etc. that are connected via the interface 805. Also, when this program is distributed to the computer 801 via the network NW, the receiving computer 801 may expand the program in the main storage device 803 and execute the above processing.

[0068] Also, the program may be for realizing a part of the above-described functions. Further, the program may be realized in combination with other programs already stored in the auxiliary storage device 804, so-called differential files (differential programs). It may be.

[0069] The embodiments of the present invention have been described above. However, these embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the gist of the invention. These embodiments and their modifications are to be included in the scope and gist of the invention, and are also to be included in the invention described in the claims and its equivalent scope.

[0070] The description of the embodiments of the present invention ends here. However, the aspects of the present invention are not limited to this embodiment.

[0071] For example, regarding the aspect of displaying the scheduled information and the actual information for each service content information of the service provision ticket, when the service content information (service code) is different between the care service (scheduled) originally scheduled to be provided and the care service (actual) actually provided, the scheduled service content information and the actual service content information may be displayed adjacent to each other. An explanation will be given using the image example D40 of the service provision ticket in FIG. 8. Row D41 shows information regarding the service content information of the service code "155051". For this service content information, a "1" is entered in the schedule column for Monday, the 18th, indicating that the service was scheduled to be provided, but the performance column is blank, indicating that the service was not provided. On the other hand, row D42 shows information regarding the service content information of the service code "155053". For this service content information, a "1" is entered in the performance column for Monday, the 18th, indicating that the service was provided, and the schedule column is blank for all dates. And row D41 and row D42 are adjacent to each other vertically. As a result, administrators and staff can easily grasp that there has been a temporary change to the weekly pattern.

[0072] <Supplementary Note> The configuration of this embodiment is illustrated as follows. [1] An information processing system for assisting in the calculation of care service fees and creating invoices for care services, comprising an information processing device having a processor and a storage unit, and a user terminal, wherein the information processing device acquires record information regarding a first care service provided to a user from the user terminal and manages it as service provision record information, a performance management department service provision record management department, a service provision ticket creation unit that creates a service provision ticket used for calculating the care service fee for the care service user, and is provided with wherein the service provision ticket creation unit creates schedule information indicating a plan for a second care service scheduled to be provided to the user during a predetermined period based on the weekly pattern of the care service provided to the user stored in the storage unit, creates performance information indicating the performance of the first care service provided to the user during the predetermined period based on the service provision record information, Integrating the schedule information and the actual performance information for each of the first care service and the second care service to create the service provision ticket. An information processing system. Based on the weekly pattern of the care service preset for each user, the schedule information of the service provision ticket is automatically created, enabling the administrator to omit the input of the schedule into the service provision ticket. Also, based on the service provision records obtained from the user terminal, the actual performance information of the service provision ticket is automatically created, enabling the omission of the input of the actual performance for the service provision ticket. As a result, errors in creating the service provision ticket are suppressed, the creation time is shortened, and efficiency is improved. That is, the burden of the management work of the care facility can be reduced. [2] The service provision record management unit creates an initial value of the service provision record information based on the weekly pattern and creates a first user interface for outputting to the user terminal. The information processing system according to [1]. Thereby, specific information on the scheduled care service to be provided to the user on that day can be displayed on the staff terminal. [3] The service provision record management unit manages the change and update of the service provision record information via the first user interface. The information processing system according to [2]. Thereby, only the part that has changed from the schedule can be changed on the user terminal with respect to the initial value, improving the work efficiency related to the service provision record of the staff. [4] The service provision ticket creation unit integrates the schedule information and the actual performance information for each care service for the union of the first care service and the second care service to create the service provision ticket. The information processing system according to [1] to [3]. Thereby, even when the scheduled provision content and the actual provision content are different in terms of the calculation of long-term care insurance, it can be automatically transferred on the service provision ticket, reducing the work burden on the staff and the administrator regarding the change. [5] The service provision ticket creation unit displays, on the user terminal, a second user interface having a button for collectively creating the service provision tickets for a plurality of selected users. The information processing system according to [1] to [4]. As a result, service provision tickets for a plurality of users can be collectively created with one button, thereby making it possible to improve the efficiency of management work. [6] A service provision record management unit that acquires record information regarding a first care service provided to a user from a user terminal and manages it as service provision record information, A service provision ticket creation unit that creates a service provision ticket used for calculating a care fee regarding the user, and the service provision ticket creation unit creates schedule information indicating a plan for a second care service scheduled to be provided to the user during a predetermined period based on a weekly pattern of the care service to be provided to the user stored in the storage unit, creates performance information indicating the performance of the first care service provided to the user during the predetermined period based on the service provision record information, integrates the schedule information and the performance information for each of the first care service and the second care service and creates the service provision ticket. An information processing apparatus for assisting in calculating a care fee and creating an invoice for a care service. [7] An information processing method for assisting in calculating a care fee and creating an invoice for a care service, which is executed by an information processing apparatus including a processor and a storage unit, wherein the processor acquires record information regarding a first care service provided to a user from a user terminal and manages it as service provision record information, creates a service provision ticket used for calculating a care fee regarding the user, and causes the steps to be executed, wherein the step of creating the service provision ticket Create scheduling information indicating a plan for a second care service scheduled to be provided to the user during a predetermined period based on the weekly pattern of the care services to be provided to the user and stored in the memory unit. Create performance information indicating the performance of the first care service provided to the user during the predetermined period based on the service provision record information. A step of creating the service provision slip by integrating the scheduling information and the performance information for each of the first care service and the second care service. Information processing method. [8] A program for causing a computer including a processor and a memory unit to execute to assist in calculating care compensation and creating an invoice for care services, The program causes the processor to Obtain record information regarding the first care service provided to the user from a user terminal and manage it as service provision record information; Execute a step of creating a service provision slip used for calculating the care compensation regarding the user. The step of creating the service provision slip Create scheduling information indicating a plan for a care service scheduled to be provided to the user during a predetermined period based on the weekly pattern of the care services to be provided to the user and stored in the memory unit. Create performance information indicating the performance of the first care service provided to the user during the predetermined period based on the service provision record information. A step of creating the service provision slip by integrating the scheduling information and the performance information for each of the first care service and the second care service. Program.

Explanation of Signs

[0073] 1: Information processing system 10: Information processing server (information processing device) 101: Memory unit 103: Control unit 1011: Application Program 1012: Information Table 1031: Service Provision Record Management Unit 1032: Service Provision Ticket Creation Unit 1033: Communication Unit 20(1): Administrator Terminal (User Terminal) 20(2): Staff Terminal (User Terminal)

Claims

1. An information processing system including an information processing device having a processor and a storage unit, and a user terminal, for supporting the calculation of care service fees and the creation of invoices for care services, wherein the information processing device comprises a service provision record management unit that acquires record information regarding a first care service provided to a user from the user terminal and manages it as service provision record information, and a service provision ticket creation unit that creates a service provision ticket used for calculating the care service fees for the user, and the service provision ticket creation unit creates schedule information indicating a plan for a second care service scheduled to be provided to the user during a predetermined period based on a weekly pattern of the care services provided to the user stored in the storage unit, creates performance information indicating the performance of the first care service provided to the user during the predetermined period based on the service provision record information, and creates the service provision ticket by integrating the schedule information and the performance information for each care service of the first care service and the second care service. An information processing system.

2. The service provision record management unit creates an initial value of the service provision record information based on the weekly pattern and creates a first user interface to output it to the user terminal. The information processing system according to claim 1.

3. The service provision record management unit manages changes and updates of the service provision record information via the first user interface. The information processing system according to claim 2.

4. The service provision ticket creation unit creates the service provision ticket by integrating the schedule information and the performance information for each care service for the union of the first care service and the second care service. The information processing system according to claim 1.

5. The service provision ticket creation unit displays on the user terminal a second user interface having a button for collectively creating the service provision tickets for a plurality of selected users. The information processing system according to claim 1.

6. A service provision record management unit that acquires record information regarding a first care service provided to a user from the user terminal and manages it as service provision record information, and a service provision ticket creation unit that creates a service provision ticket used for calculating the care service fees for the user, and the service provision ticket creation unit Create scheduling information indicating a plan for a second care service scheduled to be provided to the user within a predetermined period based on the weekly pattern of the care services to be provided to the user and stored in the memory unit. Create performance information indicating the performance of the first care service provided to the user within the predetermined period based on the service provision record information. Create the service provision slip by integrating the scheduling information and the performance information for each of the first care service and the second care service. An information processing apparatus for supporting the calculation of care service fees and the creation of invoices for care services.

7. An information processing method for supporting the calculation of care service fees and the creation of invoices for care services, which is executed by an information processing apparatus including a processor and a memory unit. In the processor, Obtain record information regarding the first care service provided to the user from a user terminal and manage it as service provision record information. Create a service provision slip used for calculating the care service fees for the user. Cause the steps to be executed. The step of creating the service provision slip Create scheduling information indicating a plan for a second care service scheduled to be provided to the user within a predetermined period based on the weekly pattern of the care services to be provided to the user and stored in the memory unit. Create performance information indicating the performance of the first care service provided to the user within the predetermined period based on the service provision record information. Is a step of creating the service provision slip by integrating the scheduling information and the performance information for each of the first care service and the second care service. Information processing method.

8. A program for causing a computer including a processor and a memory unit to execute, for supporting the calculation of care service fees and the creation of invoices for care services. The program causes the processor to Obtain record information regarding the first care service provided to the user from a user terminal and manage it as service provision record information. Create a service provision slip used for calculating the care service fees for the user. The step of creating the service provision slip Create scheduling information indicating a plan for a second care service scheduled to be provided to the user within a predetermined period based on the weekly pattern of the care services to be provided to the user and stored in the memory unit. Based on the service provision record information, create performance information indicating the performance of the first care service provided to the user during the predetermined period. A step of creating the service provision slip by integrating the scheduled information and the performance information for each of the first care service and the second care service. Program.

Images