Information providing apparatus, information providing system, program, and computer readable recording medium

Abstract

To provide an information providing apparatus, an information providing system, a program, and a computer readable recording medium in which distribution proportion of remuneration for respondents can be determined according to a satisfaction level of a consulter user.SOLUTION: In an information processing system, a consulter terminal, a respondent terminal owned by a respondent user, and an information processing apparatus are mutually connected in a communicable manner via a wireless or wired communication network. According to a first satisfaction level inputted by a first satisfaction level input unit 37 of a consulter user, the information processing apparatus varies the distribution portion of first remunerations for one or more respondent users who have made responses and a respondent user who is other than the one or more respondent users and has made a confirmation.SELECTED DRAWING: Figure 3

Description

Technical Field

[0001] The present invention relates to an information providing apparatus, an information providing system, a program, and a computer-readable storage medium of an administrator connected via a communication network to a plurality of counselor terminals of a plurality of counselor users who conduct a predetermined consultation and a plurality of responder terminals of a plurality of responder users who give a predetermined response as a responder to the consultation of the counselor users.

Background Art

[0002] When a counselor user who has no knowledge about a professional service, such as a doctor or an expert, describes his / her situation and consults, there is a problem that it is difficult to confirm whether the answer obtained by the consultation is reliable.

[0003] Although the abilities of doctors and experts are guaranteed by national qualifications, they are not necessarily correct. In fact, there are accidents such as medical errors and legal errors, and there are also many cases where the counselor must verify whether the answer is correct, such as by obtaining a second opinion. Under such circumstances, Patent Document 1 proposes a system that enables consultation with a plurality of experts.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] By the way, in a platform that enables consultation with a plurality of responders such as a plurality of experts, how to allocate the reward ratio among the responders has often been a problem.

[0006] The present invention has been made in view of such circumstances, and an object thereof is to provide an information providing apparatus, an information providing system, a program, and a computer-readable storage medium that can determine a distribution ratio of rewards among respondents according to the satisfaction of the consulting user.

Means for Solving the Problem

[0007] In order to solve the above problems, an information providing apparatus of the present invention is an information providing apparatus connected via a communication network to a plurality of consulting users who conduct a predetermined consultation and a plurality of respondent users who give a predetermined answer as respondents to the consultation of the consulting users, and includes a first reward payment information storage unit that stores information regarding payment of a first reward to one or more of the respondent users for the consultation of the consulting user, a consultation unit for the consulting user having the information regarding payment of the first reward stored by the first reward payment information storage unit to consult one or more of the respondent users, a response unit for one or more of the respondent users who have been consulted by the consultation unit to respond to the consulting user, a confirmation request unit for the consulting user to request confirmation of the content of the response of one or more of the respondent users to respondent users other than the one or more respondent users who have given the response, a confirmation execution unit for respondent users other than the one or more respondent users to execute confirmation of the content of the response by the response unit in response to the confirmation request by the confirmation request unit, and a first satisfaction input unit for the consulting user to input a first satisfaction of the consulting user with respect to at least any one of the content of the response by the response unit, the one or more respondent users who have given the response by the response unit, the content of the confirmation by the confirmation execution unit, and respondent users other than the one or more respondent users who have executed the confirmation by the confirmation execution unit, and is characterized in that a distribution ratio of the first reward to one or more of the respondent users who have given the response and respondent users other than the one or more respondent users who have executed the confirmation varies according to the first satisfaction input by the first satisfaction input unit.

[0008] According to the present invention, in accordance with the first satisfaction level input by the first satisfaction level input unit, the distribution ratio of the first reward for one or more respondent users who gave the answer and respondent users other than the one or more respondent users who performed the confirmation varies, so that the distribution ratio of the first reward among the respondent users can be determined according to the satisfaction level of the counselor user.

[0009] By having a first distribution ratio calculation unit that calculates the distribution ratio of the first reward according to the first satisfaction level, the distribution ratio of the first reward can be calculated according to the first satisfaction level.

[0010] The confirmation of the content of the answer requested by the confirmation request unit can supplement at least one of the evaluation of the content of the answer, the pointing out of errors, and the lack of information.

[0011] A similarity evaluation unit that compares the content of the consultation through the consultation unit of the counselor user with the content of the consultations that have been made in the past through the consultation unit and evaluates the similarity, and an answerer user extraction unit that extracts the answerer users who have answered the consultations evaluated as having high similarity by the similarity evaluation unit are provided, so that the answerer users who have answered similar consultations can be efficiently extracted.

[0012] A non-disclosure unit that makes non-public the consultations in which information regarding the payment of the first reward is stored by the first reward payment information storage unit among the consultations by the consultation unit and the answers by the answering unit corresponding to the consultations in which information regarding the payment of the first reward is stored, and a disclosure unit that makes public the consultations in which information regarding the payment of the first reward is not stored by the first reward payment information storage unit among the consultations by the consultation unit and the answers by the answering unit corresponding to the consultations in which information regarding the payment of the first reward is not stored are provided, so that the consultations and answers for which the payment of the first reward has been confirmed can be made non-public, and the consultations and answers for which the payment of the first reward has not been confirmed can be made public.

[0013] A fee payment information storage unit that stores information regarding payment of a predetermined fee by the counseling user and / or the answering user, and a disclosure permission unit that permits disclosure of the counseling and answer that have been made non-public by the non-disclosure unit to the counseling user and / or the answering user in which information regarding payment of the fee is stored by the fee payment information storage unit. The disclosure unit can disclose the counseling and answer that have been made non-public to the counseling user and / or the answering user for whom payment of the fee has been confirmed by publicly disclosing the counseling and / or answer for which disclosure has been permitted by the disclosure permission unit to the counseling user and / or the answering user in which information regarding payment of the fee is stored.

[0014] By having a second reward payment information generation unit that generates information for paying a second reward including at least a part of the fee based on the information regarding payment of the fee stored by the fee payment information storage unit to the counseling user who has made a counseling for which disclosure has been permitted and / or the answering user who has given an answer for which disclosure has been permitted, a reward can be paid to the counseling user who has made a counseling for which disclosure has been permitted and / or the answering user who has given an answer for which disclosure has been permitted.

[0015] That is, the second satisfaction degree input unit inputs the second satisfaction degree of at least one of the counselor user and / or the responder user in which information regarding the payment of the fee is stored, with respect to the content of the consultation permitted to be disclosed by the public permission unit, the counselor user of the consultation permitted to be disclosed, the content of the response permitted to be disclosed by the public permission unit, the one or more responder users of the response permitted to be disclosed, the content of the confirmation by the confirmation execution unit with respect to the response permitted to be disclosed, and the responder users other than the one or more responder users who have executed the confirmation by the confirmation execution unit with respect to the response permitted to be disclosed. And, according to the second satisfaction degree input by the second satisfaction degree input unit, the distribution ratio of the second reward for the counselor user of the consultation permitted to be disclosed, the one or more responder users of the response permitted to be disclosed, and the responder users other than the one or more responder users who have executed the confirmation by the confirmation execution unit with respect to the response permitted to be disclosed varies, so that the distribution ratio of the second reward among the counselor user of the consultation for which the payment of the fee has been confirmed and / or the responder user, the one or more responder users of the response permitted to be disclosed, and the responder users other than the one or more responder users who have executed the confirmation by the confirmation execution unit with respect to the response permitted to be disclosed can be determined according to the second satisfaction degree of the counselor user and / or the responder user.

[0016] Also, by distributing the second reward to the counselor user of the consultation permitted to be disclosed, the motivation of the counselor user can be increased, the payment of the first reward, which is the premise of the non-disclosure selection of the counselor user, can be promoted, and the interests of the administrator of the information providing device can be contributed to.

[0017] By having a second distribution ratio calculation unit that calculates the distribution ratio of the second reward according to the second satisfaction degree, the distribution ratio of the second reward can be calculated according to the second satisfaction degree.

[0018] In order to solve the above problems, the information providing system of the present invention is characterized by including a counselor terminal possessed by a plurality of counselor users who conduct a predetermined consultation, a respondent terminal possessed by a plurality of respondent users who give a predetermined response as respondents to the consultation of the counselor users, and the above-described information processing apparatus.

[0019] In order to solve the above problems, the program of the present invention causes a computer of an information providing apparatus connected via a communication network to a plurality of counselor users who conduct a predetermined consultation and a plurality of respondent users who give a predetermined response as respondents to the consultation of the counselor users, to function as a first reward payment information storage unit that stores information regarding payment of a first reward to one or more of the respondent users regarding the consultation of the counselor users, a consultation unit for the counselor user having information regarding payment of the first reward stored in the first reward payment information storage unit to consult one or more of the respondent users, a response unit for one or more of the respondent users consulted by the consultation unit to respond to the counselor user, a confirmation request unit for the counselor user to request confirmation of the content of the response of one or more of the respondent users to respondent users other than the one or more respondent users who have given the response, a confirmation execution unit for respondent users other than the one or more respondent users to execute confirmation of the content of the response by the response unit in response to the confirmation request by the confirmation request unit, and to function as a first satisfaction input unit for the counselor user to input a first satisfaction of the counselor user with respect to at least any one of the content of the response by the response unit, the one or more respondent users who have given the response by the response unit, the content of the confirmation by the confirmation execution unit, and respondent users other than the one or more respondent users who have executed the confirmation by the confirmation execution unit, and to function such that the allocation ratio of the first reward to one or more of the respondent users who have given the response and respondent users other than the one or more respondent users who have executed the confirmation varies according to the first satisfaction input by the first satisfaction input unit.

[0020] In order to solve the above problems, the program of the present invention includes a counselor terminal possessed by a plurality of counselor users who conduct a predetermined consultation, an answerer terminal possessed by a plurality of answerer users who give a predetermined answer as an answerer to the consultation of the counselor users, and an information providing device possessed by an administrator connected via a communication network to the counselor terminal and the answerer terminal. The computer of the information providing system has a first reward payment information storage unit that stores information regarding payment of a first reward to one or more of the answerer users regarding the consultation of the counselor user, a consultation unit for the counselor user having information regarding payment of the first reward stored in the first reward payment information storage unit to consult one or more of the answerer users, an answer unit for one or more of the answerer users consulted by the consultation unit to answer the counselor user, a confirmation request unit for the counselor user to request confirmation of the content of the answer of one or more of the answerer users from answerer users other than the one or more answerer users who have given the answer, a confirmation execution unit for answerer users other than the one or more answerer users to execute confirmation of the content of the answer by the answer unit in response to the confirmation request by the confirmation request unit, and functions as a first satisfaction input unit for the counselor user to input a first satisfaction of the counselor user with respect to at least any one of the content of the answer by the answer unit, the one or more answerer users who have given the answer by the answer unit, the content of the confirmation by the confirmation execution unit, and answerer users other than the one or more answerer users who have executed the confirmation by the confirmation execution unit, and functions such that the distribution ratio of the first reward to the one or more answerer users who have given the answer and answerer users other than the one or more answerer users who have executed the confirmation varies according to the first satisfaction input by the first satisfaction input unit.

[0021] In order to solve the above problems, a computer-readable storage medium of the present invention is characterized by storing the above program.

Effects of the Invention

[0022] According to the present invention, the distribution ratio of rewards among respondents can be determined according to the satisfaction of the counselor user.

Brief Description of the Drawings

[0023]

Figure 1

Figure 2

Figure 3

Figure 4

Embodiments for Carrying Out the Invention

[0024] Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. FIG. 1 is a block diagram showing an overview of the overall configuration of an information providing system according to an embodiment of the present invention, FIG. 2 is a block diagram showing the computer configurations of the counselor terminal, the respondent terminal, and the information processing device of the information providing system, FIG. 3 is a block diagram showing the configuration of the information processing device in the information providing system, and FIG. 4 is a flowchart for explaining the processing flow of the information providing system.

[0025] To explain the overview of the information providing system 100 of the present invention, as shown in FIG. 1, the information providing system 100 includes an information providing device 1, a counselor terminal 200, and a respondent terminal 300.

[0026] The counselor terminal 200 of the counselor user and the respondent terminal 300 of the respondent user are communicably connected to the information processing device 1 via a wireless or wired communication network NT, and can mutually input and output signal information. The network communication line NT can include communication lines such as the Internet and a LAN (Local Area Network).

[0027] The counselor terminal 200 is owned by a plurality of counselor users who conduct predetermined consultations, and there are a plurality of them in the information providing system 1. The counselor terminal 200 can include, in addition to a dedicated terminal device, a tablet terminal, a smartphone, a mobile phone, and a personal computer. The counselor terminal 200 functions as an interface for counselor users in the information processing system 100.

[0028] The responder terminal 300 is owned by a plurality of responder users who give predetermined responses as responders to the consultations of counselor users, and there are a plurality of them in the information providing system 1. The responder terminal 300 can include, in addition to a dedicated terminal device, a tablet terminal, a smartphone, a mobile phone, and a personal computer. The responder terminal 300 functions as an interface for responder users in the information processing system 1. Note that in the present embodiment, the responder includes, for example, experts in specific fields such as doctors who give specialized responses.

[0029] The information processing apparatus 1, the counselor terminal 200, and the responder terminal 300 have a general configuration as a computer.

[0030] That is, as shown in FIG. 2, the information processing apparatus 1, the counselor terminal 200, and the responder terminal 300 have a central processing unit (CPU, GPU, DSP) 1B, 200B, 300B, a storage device (ROM, RAM, hard disk, cache memory) 1C, 200C, 300C, an input device (keyboard, touch panel, mouse) 1D, 200C, 300D, a display device (liquid crystal display) 1E, 200E, 300E, etc., which are connected to each other via buses 1A, 200A, 300A. The storage devices 1C, 200C, 300C function as computer-readable storage media.

[0031] The information processing apparatus 1 is owned by an administrator who manages the information providing system 100 and functions as a server of the information providing system 100.

[0032] As shown in FIG. 3, the information processing apparatus 1 includes a counselor user registration unit 10, an answerer user registration unit 13, a first reward payment information storage unit 16, a consultation unit 19, a consultation content storage unit 22, an answer unit 25, an answer content storage unit 28, a confirmation request unit 31, a confirmation execution unit 34, a first satisfaction input unit 37, a first distribution ratio calculation unit 40, a similarity evaluation unit 46, an answerer user extraction unit 49, a non-disclosure unit 52, a disclosure unit 55, a fee payment information storage unit 58, a disclosure permission unit 61, a second reward payment information generation unit 64, a second satisfaction input unit 67, and a second distribution ratio calculation unit 70. Each unit can perform input and output of signal information with each other.

[0033] The counselor user registration unit 10 can register predetermined information of the counselor user. The predetermined information of the counselor user registered by the counselor user registration unit 10 includes the ID, password, name, telephone number, address, email address, bank account, gender, etc. of the counselor user. The counselor user can input this predetermined information into the information providing apparatus 100 via the counselor terminal 200.

[0034] The answerer user registration unit 13 can register predetermined information of the answerer user. The predetermined information of the answerer user registered by the answerer user registration unit 13 includes the ID, password, name, occupation, possessed qualifications, achievements, telephone number, address, email address, bank account, gender, etc. of the answerer user. The answerer user can input this predetermined information into the information providing apparatus 100 via the answerer terminal 300.

[0035] The first reward payment information storage unit 16 can store information regarding payment of the first reward to one or more answerer users for the consultation of the counselor user via the counselor terminal 200. The first reward payment information storage unit 16 can store, as information regarding payment of the first reward, the presence or absence of payment of the first reward, the amount of the paid first reward, the date on which the first reward was paid, information of the counselor user who paid the first reward, etc.

[0036] The consultation department 19 is a functional department for a consulting user, in which information regarding the payment of the first reward is stored by the first reward payment information storage unit 16, to conduct a consultation with one or more responder users via the consultant terminal 200. The consultation department 19 has, for example, a chat function and the like, and the consulting user can consult with the responder user via character information through various SNSs (Social Networking Services) constructed using a chat tool. Also, the consulting user can consult via voice information or image information by a predetermined function of the consultation department 19.

[0037] The consultation content storage unit 22 can store the content of the consultation by the consultation department 19.

[0038] The answering department 25 is a functional department for one or more responder users who have been consulted by the consultation department 19 to answer the consulting user via the responder terminal 300. The answering department 25 has, for example, a chat function and the like, and the responder user can answer the consulting user via the chat function. The answering department 25 has, for example, a chat function and the like, and the responder user can consult with the consulting user via character information through various SNSs (Social Networking Services) constructed using a chat tool. Also, the responder user can answer via voice information or image information by a predetermined function of the answering department 25.

[0039] The answer content storage unit 28 can store the content of the answer by the answering department 25.

[0040] The confirmation request department 31 enables the consulting user to request, via the consultant terminal 200, confirmation of the content of the answers of one or more responder users from responder users other than the one or more responder users who have answered. The confirmation of the content of the answer requested by the confirmation request department 31 can supplement at least any one of the evaluation of the content of the answer, the pointing out of errors, and the lack of information.

[0041] The confirmation execution unit 34 can, in response to a confirmation request from the confirmation request unit 31, perform confirmation of the content of the response by the response unit 25 via the respondent terminal 300 by a respondent user other than one or more respondent users. The confirmation execution unit 34 has, for example, a chat function or the like, and a respondent user other than one or more respondent users can perform confirmation of the content of the response, such as evaluation of the content of the response, pointing out errors, and supplementing at least any one of the deficiency information, via the chat function. A respondent user other than one or more respondent users who has performed confirmation by the confirmation execution unit 34 can receive the distribution of the first reward to be paid to one or more respondent users.

[0042] The response content storage unit 28 can also store the content of the confirmation by the confirmation execution unit 34.

[0043] The first satisfaction input unit 37 allows the counselor user to input, via the counselor terminal 200, the first satisfaction of the counselor user with at least any one of the content of the response by the response unit 25, one or more respondent users who have responded by the response unit 25, the content of the confirmation by the confirmation execution unit 34, and respondent users other than one or more respondent users who have performed confirmation by the confirmation execution unit 34. The first satisfaction input by the first satisfaction input unit 37 can be, for example, an evaluation on a pre-determined five-level scale or an evaluation by an arbitrary numerical value between 0 and 100.

[0044] When the first satisfaction is input by the first satisfaction input unit 37, the distribution ratio of the first reward to one or more respondent users who have responded and respondent users other than one or more respondent users who have performed confirmation varies from the pre-determined initial value according to the first satisfaction input by the first satisfaction input unit 37.

[0045] On the other hand, when the first satisfaction is not input by the first satisfaction input unit 37, the distribution ratio of the first reward to one or more respondent users who have responded and respondent users other than one or more respondent users who have performed confirmation is set to a pre-determined value.

[0046] The first distribution ratio calculation unit 40 can calculate the distribution ratio of the first reward for respondent users other than the one or more respondent users who have answered according to the first satisfaction and the one or more respondent users who have conducted confirmation. The calculation of the distribution ratio of the first reward by the first distribution ratio calculation unit 40 can be performed using alternative tokens issued on the blockchain.

[0047] The similarity evaluation unit 46 can evaluate the similarity by comparing the content of the consultation through the consultation unit 19 of the consulter user with the content of the consultations that have been consulted in the past by the consultation unit 19. The similarity evaluation unit 46 can evaluate the similarity based on the consistency of keywords included in the content of the current consultation and the content of the past consultations.

[0048] The respondent user extraction unit 49 can extract respondent users who have answered consultations evaluated to have high similarity by the similarity evaluation unit 46.

[0049] The non-disclosure unit 52 can make non-disclosed the consultations in which information regarding the payment of the first reward is stored by the first reward payment information storage unit 16 among the consultations by the consultation unit 19 and the answers by the answer unit 25 corresponding to the consultations in which information regarding the payment of the first reward is stored.

[0050] The disclosure unit 55 can make public the consultations in which information regarding the payment of the first reward is not stored by the first reward payment information storage unit 16 among the consultations by the consultation unit 19 and the answers by the answer unit 25 corresponding to the consultations in which information regarding the payment of the first reward is not stored.

[0051] The fee payment information storage unit 58 can store information regarding the payment of a predetermined fee by the consulter user and / or the respondent user. The fee payment information storage unit 58 can store, as information regarding the payment of the fee, the presence or absence of the payment of the fee, the amount of the paid fee, the date on which the fee was paid, information on the consulter user and / or the respondent user who paid the fee, and the like.

[0052] The disclosure permission unit 61 can permit the disclosure of consultations and responses that have been made non-public by the non-disclosure unit 52 to the inquirer user and / or responder user in which information regarding the payment of fees is stored by the fee payment information storage unit 58. The disclosure unit 55 can disclose the consultations and / or responses for which disclosure has been permitted by the disclosure permission unit 61 to the inquirer user and / or responder user in which information regarding the payment of fees is stored via the inquirer terminal 200 and / or responder terminal 300.

[0053] The fee payment information generation unit 64 can generate information for paying a second reward including at least a part of the fee based on the information regarding the payment of fees stored by the fee payment information storage unit 58 to the inquirer user who made the consultation and / or responder user who gave the response for which disclosure has been permitted by the disclosure permission unit 61.

[0054] The second satisfaction input unit 67 can input, via the inquirer terminal 200 and / or responder terminal 300, the second satisfaction of the inquirer user and / or responder user in which information regarding the payment of fees is stored by the fee payment information storage unit 58 with respect to at least any one of the content of the consultation for which disclosure has been permitted by the disclosure permission unit 61, the inquirer user of the consultation for which disclosure has been permitted, the content of the response for which disclosure has been permitted by the disclosure permission unit 61, one or more responder users of the response for which disclosure has been permitted, the content of the confirmation by the confirmation execution unit 34 for the response for which disclosure has been permitted, and the responder users other than one or more responder users who have performed the confirmation by the confirmation execution unit 34 for the response for which disclosure has been permitted, regarding the payment of fees.

[0055] When the second satisfaction is input by the second satisfaction input unit 67, the distribution ratio of the second reward to the inquirer user of the consultation for which disclosure has been permitted, one or more responder users of the response for which disclosure has been permitted, and responder users other than one or more responder users who have performed the confirmation by the confirmation execution unit 34 for the response for which disclosure has been permitted varies from a predetermined value.

[0056] On the other hand, when the second satisfaction level is not input by the second satisfaction level input unit 67, the distribution ratio of the second reward to the counseling user of the counseling with public permission, one or more respondent users of the answer with public permission, and one or more respondent users other than the respondent users who have been confirmed by the confirmation execution unit 34 for the answer with public permission is set to a predetermined value determined in advance.

[0057] The second distribution ratio calculation unit 70 can calculate the distribution ratio of the second reward according to the second satisfaction level. The calculation of the distribution ratio of the second reward by the second distribution ratio calculation unit 70 can be performed using alternative tokens issued on the blockchain.

[0058] Here, the above-described storage devices 1C, 200C, and 300C store programs 1a, 200a, and 300a for functioning each of the above units. That is, the programs 1a, 200a, and 300a stored in the storage devices 1C, 200C, and 300C are for a computer of an information providing device 1 of an administrator connected via a communication network NT to an interviewee terminal 200 of a plurality of interviewee users who conduct a predetermined consultation and an answerer terminal 300 of a plurality of answerer users who give a predetermined answer as an answerer to the consultation of the interviewee users, or for an interviewee terminal 200 of a plurality of interviewee users who conduct a predetermined consultation, an answerer terminal 300 of a plurality of answerer users who give a predetermined answer as an answerer to the consultation of the interviewee users, and an information providing device 1 of an administrator connected via a communication network NT to the interviewee terminal 200 and the answerer terminal 300. The computer of the information providing system 100 has a first reward payment information storage unit 16 that stores information regarding payment of a first reward to one or more answerer users for a consultation of an interviewee user via the interviewee terminal 200, a consultation unit 19 for an interviewee user having information regarding payment of the first reward stored by the first reward payment information storage unit 16 to conduct a consultation with one or more answerer users via the interviewee terminal 200, a consultation content storage unit 22 that stores the content of the consultation by the consultation unit 19, an answer unit 25 for one or more answerer users who have been consulted by the consultation unit 19 to give an answer to the interviewee user via the answerer terminal 300, an answer content storage unit 28 that stores the content of the answer by the answer unit 25, a confirmation request unit 31 for the interviewee user to request, via the interviewee terminal 200, confirmation of the content of the answer of one or more answerer users from answerer users other than the one or more answerer users who have given an answer, a confirmation execution unit 34 for answerer users other than the one or more answerer users to execute confirmation of the content of the answer by the answer unit 25 via the answerer terminal 300 in response to the confirmation request by the confirmation request unit 31, and the interviewee user has the content of the answer by the answer unit 25, one or more answerer users who have given an answer by the answer unit 25, the content of the confirmation by the confirmation execution unit 34,And function as a first satisfaction input unit 37 that inputs, via the counselor terminal 300, the first satisfaction of the counselor user with respect to at least any one of the respondent users other than the one or more respondent users for whom confirmation was performed by the confirmation execution unit 34. When the first satisfaction is input by the first satisfaction input unit 37, according to the first satisfaction input by the first satisfaction input unit 37, the distribution ratio of the first reward for the one or more respondent users who gave an answer and the respondent users other than the one or more respondent users for whom confirmation was performed varies from a predetermined value, and when the first satisfaction is not input by the first satisfaction input unit 37, it can be made to function such that the distribution ratio of the first reward for the one or more respondent users who gave an answer and the respondent users other than the one or more respondent users for whom confirmation was performed is a predetermined value.

[0059] Next, the processing flow in the information providing system 100 will be described in detail based on the flowchart of FIG. 4.

[0060] First, in step S10, the counselor user registration unit 10 registers predetermined information of the counselor user. Also, the respondent user registration unit 13 registers predetermined information of the respondent user. The predetermined information of the counselor user is input by the counselor user via the counselor terminal 200, and the counselor user registration unit 10 stores the input predetermined information of the counselor user. Also, the predetermined information of the respondent user is input by the respondent user via the respondent terminal 300, and the respondent user registration unit 13 stores the input predetermined information of the respondent user.

[0061] Next, in step S20, the first reward payment information storage unit 16 stores information regarding the payment of the first reward to one or more respondent users for the consultation of the counselor user. The information regarding the payment of the first reward is input by the counselor user via the counselor terminal 200, and the first reward payment information storage unit 16 stores the input information regarding the payment of the first reward.

[0062] Subsequently, in step S30, via the consultation unit 19, the user who is the counselor and for whom information regarding the payment of the first reward is stored in the first reward payment information storage unit 16 consults one or more responder users.

[0063] Next, in step S40, the consultation content storage unit 22 stores the content of the consultation by the consultation unit 19.

[0064] Then, in step S50, via the response unit 25, one or more responder users who have been consulted by the consultation unit 19 respond to the counselor user.

[0065] Note that for one or more responder users, the similarity evaluation unit 46 compares the content of the consultation by the counselor user via the consultation unit 19 with the content of consultations that have been conducted in the past by the consultation unit 19 to evaluate the similarity, and the responder user extraction unit 49 may extract responder users who have responded to consultations evaluated by the similarity evaluation unit 46 as having a high similarity.

[0066] Next, in step S60, the response content storage unit 28 stores the content of the response by the response unit 25.

[0067] Subsequently, in step S70, via the confirmation request unit 31, the counselor user requests confirmation of the content of the response of one or more responder users from responder users other than the one or more responder users who have responded.

[0068] Next, in step S80, via the confirmation execution unit 34, responder users other than the one or more responder users execute confirmation of the content of the response by the response unit 25 in response to the confirmation request by the confirmation request unit 31.

[0069] Then, in step S90, the response content storage unit 28 stores the content of the confirmation by the confirmation execution unit 34.

[0070] Next, in step S100, the counselor user inputs, via the first satisfaction input unit 37, the first satisfaction of the counselor user with respect to at least any one of the content of the answer by the answering unit 25, one or more answering users who gave an answer by the answering unit 25, the content of the confirmation by the confirmation execution unit 34, and one or more answering users other than the answering users who were confirmed by the confirmation execution unit 34. When the first satisfaction is input by the first satisfaction input unit 37, the distribution ratio of the first reward for one or more answering users who gave an answer and one or more answering users other than the answering users who were confirmed varies from the initially set value according to the first satisfaction input by the first satisfaction input unit 37.

[0071] On the other hand, when the first satisfaction is not input by the first satisfaction input unit 37, the distribution ratio of the first reward for one or more answering users who gave an answer and one or more answering users other than the answering users who were confirmed is set to a predetermined value.

[0072] Subsequently, in step S110, the first distribution ratio calculation unit 40 calculates the distribution ratio of the first reward for one or more answering users who gave an answer and one or more answering users other than the answering users who were confirmed according to the first satisfaction.

[0073] Subsequently, in step S120, the non-disclosure unit 52 makes non-public the consultations by the consultation unit 19 for which information regarding the payment of the first reward is stored in the first reward payment information storage unit 16 and the answers by the answering unit 25 corresponding to the consultations for which information regarding the payment of the first reward is stored. Alternatively, the disclosure unit 55 makes public the consultations by the consultation unit 19 for which information regarding the payment of the first reward is not stored in the first reward payment information storage unit 16 and the answers by the answering unit 25 corresponding to the consultations for which information regarding the payment of the first reward is not stored.

[0074] Next, in step S130, the payment information storage unit 58 stores information regarding the payment of a predetermined fee by the inquirer user and / or the responder user. The information regarding the payment of the fee is input by the inquirer user via the inquirer terminal 200, and the payment information storage unit 58 stores the input information regarding the payment of the fee.

[0075] Then, in step S140, the disclosure permission unit 61 permits the disclosure of the consultation and response that have been made non-public by the non-disclosure unit 52 to the inquirer user and / or the responder user for whom the payment information storage unit 58 has stored information regarding the payment of the fee.

[0076] Next, in step S150, the payment information generation unit 64 generates information for paying a second reward including at least a part of the fee stored by the payment information storage unit 58 to the inquirer user who has made the consultation and / or the responder user who has given the response, for whom the disclosure has been permitted by the disclosure permission unit 61.

[0077] Subsequently, in step S160, via the second satisfaction input unit 67, the inquirer user and / or the responder user for whom the payment information storage unit 58 has stored information regarding the payment of the fee inputs the second satisfaction in the inquirer user and / or the responder user with respect to at least any one of the content of the consultation for which the disclosure has been permitted by the disclosure permission unit 61, the inquirer user of the consultation for which the disclosure has been permitted, the content of the response for which the disclosure has been permitted by the disclosure permission unit 61, one or more responder users of the response for which the disclosure has been permitted, the content of the confirmation by the confirmation execution unit 34 for the response for which the disclosure has been permitted, and the inquirer user and / or the responder user for whom the information regarding the payment of the fee has been stored with respect to one or more responder users other than the responder users who have executed the confirmation by the confirmation execution unit 34 for the response for which the disclosure has been permitted.

[0078] When the second satisfaction degree is input by the second satisfaction degree input unit 67, according to the second satisfaction degree input by the second satisfaction degree input unit 67, for the counselor user of the consultation for which disclosure is permitted, one or more respondent users of the answer for which disclosure is permitted, and respondent users other than one or more respondent users who have performed confirmation by the confirmation execution unit 34 for the answer for which disclosure is permitted, the distribution ratio of the second reward varies from a predetermined value.

[0079] On the other hand, when the second satisfaction degree is not input by the second satisfaction degree input unit 67, for the counselor user of the consultation for which disclosure is permitted, one or more respondent users of the answer for which disclosure is permitted, and respondent users other than one or more respondent users who have performed confirmation by the confirmation execution unit 34 for the answer for which disclosure is permitted, the distribution ratio of the second reward is set to a predetermined value.

[0080] Next, in step S170, the second distribution ratio calculation unit 70 calculates the distribution ratio of the second reward according to the second satisfaction degree.

[0081] As described above, according to the present invention, according to the first satisfaction degree input by the first satisfaction degree input unit 37, the distribution ratio of the first reward for one or more respondent users who have answered and respondent users other than one or more respondent users who have performed confirmation varies, so that the distribution ratio of the first reward among the respondent users can be determined according to the satisfaction degree of the counselor user.

[0082] In addition, by having the first distribution ratio calculation unit 40 that calculates the distribution ratio of the first reward according to the first satisfaction degree, the distribution ratio of the first reward can be calculated according to the first satisfaction degree.

[0083] Furthermore, a similarity evaluation unit 46 that evaluates similarity by comparing the content of the consultation via the consultation section 19 of the consulting user with the content of the consultations previously consulted by the consultation section 19, and an answerer user extraction unit 49 that extracts answerer users who have answered consultations evaluated to have high similarity by the similarity evaluation unit 46 are provided, so that answerer users who have answered similar consultations can be efficiently extracted.

[0084] Furthermore, a non-disclosure unit 52 that makes non-public the consultations in which information regarding the payment of the first reward is stored by the first reward payment information storage unit 16 among the consultations by the consultation section 19 and the answers by the answer section 25 corresponding to the consultations in which information regarding the payment of the first reward is stored, and a disclosure unit 55 that makes public the consultations in which information regarding the payment of the first reward is not stored by the first reward payment information storage unit 16 among the consultations by the consultation section 19 and the answers by the answer section 25 corresponding to the consultations in which information regarding the payment of the first reward is not stored are provided, so that consultations and answers for which payment of the first reward has been confirmed can be made non-public, and consultations and answers for which payment of the first reward has not been confirmed can be made public.

[0085] Furthermore, a fee payment information storage unit 58 that stores information regarding the payment of a predetermined fee by the consulting user and / or the answerer user, and a disclosure permission unit 61 that permits disclosure of the consultations and answers made non-public by the non-disclosure unit 52 to the consulting user and / or the answerer user for whom information regarding the payment of the fee is stored by the fee payment information storage unit 58 are provided. The disclosure unit 55 can disclose the consultations and answers made non-public to the consulting user and / or the answerer user for whom payment of the fee has been confirmed by disclosing the consultations and / or answers for which disclosure has been permitted by the disclosure permission unit 61 to the consulting user and / or the answerer user for whom information regarding the payment of the fee is stored.

[0086] In addition, by having a second reward payment information generation unit 64 that generates information for paying a second reward including at least a part of the fee based on the information regarding the payment of the fee stored by the fee payment information storage unit 58 to the counselor user who has consulted and whose consultation has been permitted by the public permission unit 61 and / or the responder user who has given an answer, it is possible to pay a reward to the counselor user who has consulted and whose consultation has been permitted and / or the responder user who has given an answer.

[0087] That is, the counselor user and / or the responder user in whom the fee payment information storage unit 58 has stored information regarding the payment of the fee, the content of the consultation permitted for public disclosure by the public permission unit 61, the counselor user of the consultation permitted for public disclosure, the content of the answer permitted for public disclosure by the public permission unit 61, one or more responder users of the answer permitted for public disclosure, the content of the confirmation by the confirmation execution unit 34 for the answer permitted for public disclosure, and the counselor user and / or the responder user in whom information regarding the payment of the fee for at least any one of the responder users other than the one or more responder users who have performed the confirmation by the confirmation execution unit 34 for the answer permitted for public disclosure is stored, and a second satisfaction input unit 67 for inputting the second satisfaction of the counselor user and / or the responder user, and according to the second satisfaction input by the second satisfaction input unit 67, the distribution ratio of the second reward to the counselor user of the consultation permitted for public disclosure, one or more responder users of the answer permitted for public disclosure, and responder users other than the one or more responder users who have performed the confirmation by the confirmation execution unit 34 for the answer permitted for public disclosure varies, so that according to the second satisfaction of the counselor user and / or the responder user for whom the payment of the fee has been confirmed, the distribution ratio of the second reward among the counselor user of the consultation permitted for public disclosure, one or more responder users of the answer permitted for public disclosure, and responder users other than the one or more responder users who have performed the confirmation by the confirmation execution unit 34 for the answer permitted for public disclosure can be determined.

[0088] In addition, by distributing a second reward to the user of the consultation for which disclosure has been permitted, the motivation of the user of the consultation can be increased, the payment of the first reward that is a prerequisite for the non-disclosure selection by the user of the consultation can be promoted, and the profit of the administrator of the information providing apparatus 1 can be contributed to.

[0089] Furthermore, by having a second distribution ratio calculation unit 70 that calculates the distribution ratio of the second reward according to the second satisfaction degree, the distribution ratio of the second reward can be calculated according to the second satisfaction degree.

[0090] Note that the present invention can, of course, be variously modified and applied without being limited to the above-described embodiments.

Explanation of Signs

[0091] NT: Communication network 1: Information processing apparatus 1a: Program 1A: Bus 1B: Central processing unit 1C: Storage device 1D: Input device 1E: Display device 10: Counselor user registration unit 13: Respondent user registration unit 16: First reward payment information storage unit 19: Counseling unit 22: Counseling content storage unit 25: Answering unit 28: Answer content storage unit 31: Confirmation request unit 34: Confirmation execution unit 37: First satisfaction degree input unit 40: First distribution ratio calculation unit 43: Similarity evaluation unit 49: Respondent user extraction unit 52: Non-disclosure unit 55: Disclosure unit 58: Fee payment information storage unit 61: Disclosure permission unit 64: Second reward payment information generation unit 67: Second satisfaction input unit 70: Second allocation ratio calculation unit 100: Information providing system 200: Counselor terminal 200A: Bus 200B: Central processing unit 200C: Storage device 200D: Input device 200E: Display device 300: Respondent terminal 300A: Bus 300B: Central processing unit 300C: Storage device 300D: Input device 300E: Display device

Claims

1. An information providing apparatus connected via a communication network to a plurality of counselor users who conduct predetermined consultations and a plurality of responder users who give predetermined responses as responders to the consultations of the counselor users, comprising: a first reward payment information storage unit that stores information regarding payment of a first reward to one or more of the responder users for the consultations of the counselor users; a consultation unit for the counselor user having information regarding payment of the first reward stored by the first reward payment information storage unit to conduct a consultation with one or more of the responder users; a response unit for one or more of the responder users consulted by the consultation unit to respond to the counselor user; a confirmation request unit for the counselor user to request confirmation of the content of the response of one or more of the responder users from responder users other than the one or more responder users who gave the response; a confirmation execution unit for responder users other than the one or more responder users to execute confirmation of the content of the response by the response unit in response to the confirmation request by the confirmation request unit; a first satisfaction input unit for the counselor user to input a first satisfaction level of the counselor user with respect to at least any one of the content of the response by the response unit, the one or more responder users who gave the response by the response unit, the content of the confirmation by the confirmation execution unit, and responder users other than the one or more responder users who executed the confirmation by the confirmation execution unit; and an information providing apparatus, characterized in that a distribution ratio of the first reward to one or more responder users who gave the response and responder users other than the one or more responder users who executed the confirmation varies according to the first satisfaction level input by the first satisfaction input unit.

2. The information providing apparatus according to claim 1, further comprising a first distribution ratio calculation unit that calculates a distribution ratio of the first reward according to the first satisfaction level.

3. The information providing apparatus according to claim 1, characterized in that the confirmation of the content of the response requested by the confirmation request unit supplements at least any one of evaluation of the content of the response, pointing out of errors, and deficiency information.

4. a similarity evaluation unit that evaluates similarity by comparing the content of the consultation by the counselor user via the consultation unit with the content of consultations conducted in the past by the consultation unit. A respondent user extraction unit that extracts a respondent user who has answered a consultation evaluated to have high similarity by the similarity evaluation unit, and the information providing apparatus according to claim 1, characterized in that it comprises the same.

5. A non-disclosure unit that makes non-public consultations in which information regarding payment of the first reward is stored by the first reward payment information storage unit among the consultations by the consultation unit and answers by the answering unit corresponding to the consultations in which information regarding payment of the first reward is stored; The information providing apparatus according to claim 1, further comprising: a disclosure unit that makes public consultations in which information regarding payment of the first reward is not stored by the first reward payment information storage unit among the consultations by the consultation unit and answers by the answering unit corresponding to the consultations in which information regarding payment of the first reward is not stored.

6. A fee payment information storage unit that stores information regarding payment of a predetermined fee by the consulting user and / or the answering user; A public permission unit that permits public disclosure of consultations and answers that have been made non-public by the non-disclosure unit to the consulting user and / or the answering user for whom information regarding payment of the fee is stored by the fee payment information storage unit; The information providing apparatus according to claim 5, wherein the disclosure unit discloses to the consulting user and / or the answering user for whom information regarding payment of the fee is stored the consultations and / or answers for which public disclosure has been permitted by the public permission unit.

7. The information providing apparatus according to claim 6, further comprising: a second reward payment information generation unit that generates information for paying a second reward including at least a part of the fee based on the information regarding payment of the fee stored by the fee payment information storage unit to the consulting user who has made the consultation and / or the answering user who has given the answer for which public disclosure has been permitted by the public permission unit.

8. The second satisfaction input unit that inputs the second satisfaction of the counselor user and / or the responder user in which information regarding payment of the fee is stored by the fee payment information storage unit, with respect to at least any one of the content of the consultation permitted to be disclosed by the public permission unit, the counselor user of the consultation permitted to be disclosed, the content of the answer permitted to be disclosed by the public permission unit, the one or more responder users of the answer permitted to be disclosed, the content of the confirmation by the confirmation execution unit with respect to the answer permitted to be disclosed, and the responder users other than the one or more responder users who have executed the confirmation by the confirmation execution unit with respect to the answer permitted to be disclosed. The information providing apparatus according to claim 7, wherein the distribution ratio of the second reward for the counselor user of the consultation permitted to be disclosed, the one or more responder users of the answer permitted to be disclosed, and the responder users other than the one or more responder users who have executed the confirmation by the confirmation execution unit with respect to the answer permitted to be disclosed varies according to the second satisfaction input by the second satisfaction input unit.

9. The information providing apparatus according to claim 8, further comprising a second distribution ratio calculation unit that calculates the distribution ratio of the second reward according to the second satisfaction.

10. An information providing system, comprising: a counselor terminal of a plurality of counselor users who conduct a predetermined consultation; a responder terminal of a plurality of responder users who give a predetermined answer as a responder to the consultation of the counselor user; and the information processing apparatus according to any one of claims 1 to 9.

11. A computer of an information providing apparatus connected via a communication network to a plurality of counselor users who conduct a predetermined consultation and a plurality of responder users who give a predetermined answer as a responder to the consultation of the counselor users. A first reward payment information storage unit that stores information regarding payment of the first reward to one or more of the responder users regarding the consultation of the counselor user. A consultation unit for the counselor user, in which information regarding payment of the first reward is stored by the first reward payment information storage unit, to conduct a consultation with one or more of the responder users. a response section for the one or more respondent users who have been consulted by the consultation section to respond to the consulting user; a confirmation request section for the consulting user to request confirmation of the content of the responses of the one or more respondent users from respondent users other than the one or more respondent users who have made the responses; a confirmation execution section for respondent users other than the one or more respondent users to execute confirmation of the content of the responses by the response section in response to the confirmation request by the confirmation request section; function as a first satisfaction input section for the consulting user to input a first satisfaction of the consulting user with respect to at least any one of the content of the responses by the response section, the one or more respondent users who have made the responses by the response section, the content of the confirmation by the confirmation execution section, and respondent users other than the one or more respondent users who have executed the confirmation by the confirmation execution section; A program characterized in that, according to the first satisfaction input by the first satisfaction input section, the distribution ratio of the first reward for the one or more respondent users who have made the responses and respondent users other than the one or more respondent users who have executed the confirmation varies.

12. A computer of an information providing system having a consulting terminal of a plurality of consulting users who conduct a predetermined consultation, a respondent terminal of a plurality of respondent users who give a predetermined response as respondents to the consultation of the consulting users, and an information providing device of an administrator connected via a communication network to the consulting terminal and the respondent terminal; a first reward payment information storage section for storing information regarding payment of a first reward to one or more of the respondent users regarding the consultation of the consulting user; a consultation section for the consulting user who stores information regarding payment of the first reward by the first reward payment information storage section to conduct a consultation with the one or more respondent users; a response section for the one or more respondent users who have been consulted by the consultation section to respond to the consulting user; a confirmation request section for the consulting user to request confirmation of the content of the responses of the one or more respondent users from respondent users other than the one or more respondent users who have made the responses; a confirmation execution section for respondent users other than the one or more respondent users to execute confirmation of the content of the responses by the response section in response to the confirmation request by the confirmation request section; function as a first satisfaction input unit for the interlocutor user to input a first satisfaction level of the interlocutor user with respect to at least any one of the content of the answer by the answer unit, the one or more answerer users who gave the answer by the answer unit, the content of the confirmation by the confirmation execution unit, and the answerer users other than the one or more answerer users who performed the confirmation by the confirmation execution unit, and A program characterized in that, according to the first satisfaction level input by the first satisfaction level input unit, the distribution ratio of the first reward for the one or more answerer users who gave the answer and the answerer users other than the one or more answerer users who performed the confirmation varies.

13. A computer-readable storage medium storing the program according to claim 11 or claim 12.

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