Information processing apparatus, program, terminal device, and information processing method

Abstract

To provide a method, a program, a terminal device, and an information processing method for improving satisfaction in a service related to damages to a vehicle or a building.SOLUTION: In a system 1, an information processing apparatus includes: a condition information acquisition unit which acquires information on search conditions for searching for a service provider related to damages to a vehicle or a building; a specifying unit which specifies service providers related to the damages to a vehicle or a building, based on the search conditions; a service provider information transmission unit which transmits, to a terminal device of a user, service provider information specified based on the search conditions; a selection information acquisition unit which acquires information on a specified service provider selected by the user to consign the service from among the service providers specified based on the search conditions; a progress information acquisition unit which acquires progress information of a service provided by the specified service provider, regarding the service requested by the user and related to the damages to a vehicle or a building; and a progress information transmission unit which transmits the acquired progress information to the terminal device of the user.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present disclosure relates to an information processing device, a program, a terminal device, and an information processing method. [Background technology]

[0002] Conventionally, there are known technologies for displaying the progress of vehicle-related service. For example, Patent Document 1 describes a menu screen display device, a service operation system, a menu screen display method, and a program that enable the user to recognize the progress of each operation in the overall service operation related to automobile vehicles or parts. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Patent No. 3974922 Summary of the Invention [Problem to be solved by the invention]

[0004] The technology described in Patent Document 1 cannot sufficiently improve satisfaction with services related to damage to vehicles or buildings. [Means for solving the problem]

[0005] An information processing device according to one aspect of the present disclosure includes a condition information acquisition unit that acquires information regarding search conditions for searching for service providers related to vehicle or building damage; an identification unit that identifies one or more service providers related to vehicle or building damage based on the search conditions; a service provider information transmission unit that transmits service provider information regarding the one or more service providers identified based on the search conditions to a user's terminal device; a selection information acquisition unit that acquires information regarding a specific service provider selected by the user as a request recipient from among the one or more service providers identified based on the search conditions; a progress information acquisition unit that acquires progress information of a service related to vehicle or building damage requested by the user by the specific service provider; and a progress information transmission unit that transmits the progress information acquired by the progress information acquisition unit to the user's terminal device.

[0006] A program according to another aspect of the present disclosure causes a computer to function as a condition input accepting means for accepting input of search conditions from a user for searching for service providers related to vehicle or building damage, a service provider information display means for displaying service provider information related to one or more service providers identified based on the search conditions, a selection accepting means for accepting a selection of a specific service provider requested by the user from the one or more service providers identified based on the search conditions, a progress information acquisition means for acquiring progress information of the service by the specific service provider related to vehicle or building damage requested by the user, and a progress information display means for displaying the progress information acquired by the progress information acquisition means.

[0007] A terminal device according to another aspect of the present disclosure includes a condition input accepting unit that accepts input of search conditions from a user to search for service providers related to vehicle or building damage; a service provider information display unit that displays service provider information related to one or more service providers identified based on the search conditions; a selection accepting unit that accepts a selection of a specific service provider requested by the user from the one or more service providers identified based on the search conditions; a progress information acquisition unit that acquires progress information of the service provided by the specific service provider related to vehicle or building damage requested by the user; and a progress information display unit that displays the progress information acquired by the progress information acquisition unit.

[0008] An information processing method according to one aspect of the present disclosure causes a computer to perform the following steps: acquiring information related to search conditions for searching for service providers related to vehicle or building damage; identifying one or more service providers related to vehicle or building damage based on the search conditions; transmitting service provider information related to the one or more service providers identified based on the search conditions to a user's terminal device; acquiring information related to a specific service provider selected by the user as a service provider from among the one or more service providers identified based on the search conditions; acquiring progress information on the service related to vehicle or building damage requested by the user by the specific service provider; and transmitting the progress information acquired in the acquiring step to the user's terminal device. [Effects of the Invention]

[0009] According to the present disclosure, satisfaction with services related to damage to vehicles or buildings can be improved. [Brief explanation of the drawings]

[0010] [Figure 1] FIG. 1 is a diagram illustrating an overview of a system 1. [Figure 2] FIG. 1 is a configuration diagram showing the entire system 1. [Figure 3]FIG. 2 is a functional block diagram showing the configuration of a user terminal device 3a. [Figure 4] FIG. 2 is a functional block diagram showing the configuration of an information processing device 2. [Figure 5] FIG. 2 is a sequence diagram showing the operation of the system 1. [Figure 6] FIG. 10 is a diagram showing an example of a display screen of a user terminal device 3a. [Figure 7] FIG. 10 is a diagram showing an example of a display screen of a user terminal device 3a. [Figure 8] FIG. 10 is a diagram showing an example of a display screen of a user terminal device 3a. [Figure 9] FIG. 10 is a diagram showing an example of a display screen of a user terminal device 3a. [Figure 10] FIG. 10 is a diagram showing an example of a display screen of a user terminal device 3a. [Figure 11] FIG. 10 is a diagram showing an example of a display screen of a user terminal device 3a. [Figure 12] FIG. 10 is a diagram showing an example of a display screen of a user terminal device 3a. [Figure 13] FIG. 10 is a diagram showing an example of a display screen of a user terminal device 3a. [Figure 14] FIG. 2 is a diagram illustrating an example of hardware of each device in the system 1. DETAILED DESCRIPTION OF THE INVENTION

[0011] <1. Overview> 1 is a diagram showing an overview of a system 1 according to the present disclosure. The system 1 includes a user terminal device 3a, which is a terminal device of a user receiving a service, a service provider terminal device 3b, which is a terminal device of a service provider providing a service to the user, and an information processing device 2, which is a server device when the user terminal device 3a and the service provider terminal device 3b are considered as client devices.

[0012] First, the user terminal device 3a transmits predetermined search criteria to the information processing device 2 (S1). Next, the information processing device 2 transmits information about one or more service providers identified from multiple service providers in accordance with the search criteria to the user terminal device 3a as a search result (S2). Next, the user terminal device 3a displays information about the one or more service providers, accepts the user's selection of at least one of the one or more service providers, and transmits information about the selected service provider to the information processing device 2 (S3). Next, the information processing device 2 transmits a notification indicating the selection to the service provider terminal device 3b of the service provider selected by the user (S4). Thereafter, the service provider begins providing a service to the user (e.g., repairing the user's automobile), and the service provider terminal device 3b transmits progress information indicating the progress of the service to the user terminal device 3a via the information processing device 2 (S5-6). In response to this, the user terminal device 3a displays the progress of the service provision.

[0013] System 1 can improve satisfaction with services related to vehicle or building damage. Specifically, System 1 allows users to receive services from a service provider of their choice from among multiple service providers, and also allows users to keep track of the progress of the service provision. This allows users to receive services with peace of mind, from the selection of a service provider to the completion of service provision.

[0014] In this disclosure, "services related to damage to a vehicle or building" includes repairs to a vehicle or building, or negotiations with others regarding damage to the vehicle or building (for example, when a vehicle-related accident occurs, negotiations by a lawyer with the other party in the accident). Hereinafter, "services related to damage to a vehicle or building" will be referred to as "damage response services."

[0015] In this disclosure, "progress of service provision" includes information indicating the degree to which each of one or more processes related to the provision of claim response services has been completed. The progress of the provision of claim response services is expressed using numerical values (e.g., stages, percentages, scores, etc.), graphics (e.g., an "X" indicating that a process is incomplete and an "O" indicating that a process is completed), text (e.g., "under repair" and "repaired"), color (e.g., red indicating that a process is incomplete and green indicating that a process is completed), etc. The progress of the provision of claim response services can also be referred to as the status of the provision of claim response services.

[0016] <2. Functional configuration> The functional configuration of each device included in the system 1 will be described with reference to FIGS.

[0017] 2 is a diagram showing the overall configuration of the system 1. The system 1 includes a user terminal device 3a, a service provider terminal device 3b, an insurance company terminal device 3c, an information processing device 2, and a communication network 5.

[0018] The user terminal device 3a is a device used by a user who receives a damage response service. The service provider terminal device 3b is a device used by a service provider who provides a damage response service to a user. The insurance company terminal device 3c is a device used by a representative of the insurance company that provides the insurance to the user. Hereinafter, when there is no particular distinction between the user terminal device 3a, the service provider terminal device 3b, and the insurance company terminal device 3c, they will be collectively referred to as the "terminal device 3."

[0019] The terminal device 3 is, for example, a smartphone, a personal computer, a tablet terminal, etc. The terminal device 3 includes an input device (for example, a button, a touch panel, a camera, a microphone, etc.) and can receive input of various information via the input device. The terminal device 3 also includes an output device (for example, a display, a speaker, etc.) and can output various information via the output device.

[0020] The information processing device 2 is a server device in the case where the terminal device 3 is a client device.

[0021] The terminal device 3 and the information processing device 2 are configured to be able to communicate with each other via a communication network 5. The communication network 5 realizes communication based on, for example, the TCP / IP protocol. The terminal device 3 may communicate with the information processing device 2 by executing predetermined application software, or may communicate with the information processing device 2 by executing web browser software.

[0022] [User terminal device 3a] 3 is a diagram showing the functional configuration of the user terminal device 3a. The user terminal device 3a includes a control unit 10, a storage unit 12, a network interface unit 14, and a bus 16. The control unit 10, the storage unit 12, and the network interface unit 14 are electrically connected via the bus 16.

[0023] (Storage unit 12) The storage unit 12 stores various types of information for operating the user terminal device 3a and various programs executed by the control unit .

[0024] (Control unit 10) The control unit 10 executes various programs stored in the storage unit 12, thereby functioning as a reception unit 100, a transmission unit 102, an acquisition unit 104, and a display unit 106.

[0025] -Reception Section 100- The reception unit 100 receives various information input by a user via an input device of the user terminal device 3 a. The reception unit 100 includes a condition input reception unit 100 a, a selection reception unit 100 b, an evaluation reception unit 100 c, a reservation reception unit 100 d, and a message reception unit 100 e.

[0026] The condition input receiving unit 100a receives input of search conditions from a user to search for service providers related to vehicle or building damage. The identification unit 202 of the information processing device 2, which will be described later, identifies one or more service providers from multiple service providers that provide damage response services related to vehicle or building damage, based on the search conditions. Hereinafter, the one or more service providers identified by the identification unit 202 of the information processing device 2 will be referred to as "one or more candidate service providers."

[0027] In one embodiment, the search conditions include at least one of the conditions regarding the type of vehicle or building that the service provider can handle for damage response services, whether or not certification for damage response services is available, the time at which damage response services are provided, and the payment method for compensation for damage response services.

[0028] In this disclosure, "types of vehicles or buildings that a service provider can handle in its damage response service" includes types of vehicles or buildings that the service provider handles within its business scope (or has extensive experience handling / wants to handle as a priority). Conditions regarding the types of vehicles that a service provider can handle in its damage response service include, for example, whether the service provider can handle hybrid vehicles, whether the service provider can handle imported vehicles, and whether the service provider can handle lowered vehicles. Conditions regarding the types of buildings that a service provider can handle in its damage response service include, for example, whether the service provider can handle older buildings, whether the service provider can handle rental housing, and whether the service provider can handle buildings with three or more stories.

[0029] In the present disclosure, "presence or absence of certification related to claims handling services" includes whether or not an indicator indicating high quality of claims handling services is associated. Certification related to claims handling services includes certification set for a service provider by an operator of system 1, certification set for a service provider by an insurance company, and certification set for a service provider by a user. A service provider associated with certification set by an operator of system 1 may be displayed to a user as, for example, an "officially certified service provider." A service provider associated with certification set by a user may be displayed to other users as, for example, a "popular service provider."

[0030] In this disclosure, "payment method for compensation for damage response services" refers to, for example, whether payment can be made by credit card, whether bill payment can be made, whether loan payment can be made, and whether the insurance company can pay the insurance money directly to the service provider.

[0031] The search conditions may also include conditions regarding the location of the service provider, conditions regarding the time when the service can be provided, conditions regarding the amount of compensation for the damage response service, etc. In this disclosure, "time" includes time expressed by year, month, day, hour, minute, second, and combinations thereof.

[0032] The selection receiving unit 100b receives a selection of a service provider requested by the user from one or more candidate service providers. Hereinafter, the service provider requested by the user (i.e., the candidate service provider selected by the user from one or more candidate service providers) will be referred to as a "specific service provider." The specific service provider is typically a service provider that actually provides damage response services to the user.

[0033] The evaluation receiving unit 100c receives input of evaluations of a specific service provider. Evaluations of a service provider include, for example, an evaluation regarding the frequency of progress reports on damage response services, an evaluation regarding the attentiveness of damage response services, an evaluation regarding the speed of damage response services, an evaluation regarding the price of damage response services, and an evaluation regarding customer service attitude. Evaluations of a service provider may be either quantitative evaluations such as grades and scores, or qualitative evaluations such as comments. In one embodiment, evaluations of a specific service provider are made public to other users.

[0034] The reservation receiving unit 100d receives reservation information from a user, including a designation of a time point for the provision of a damage response service by a specific service provider. The reservation information may include the content of the desired damage response service, the content of damage caused to the vehicle or building, a budget, and information on insurance contracts held by the user.

[0035] The message receiving unit 100e receives input of a message for at least some of the one or more candidate service providers. The message may be any of a text message, a voice message, a video message, etc. The message received by the message receiving unit 100e may be freely entered by the user or may be selected by the user from several templates. In one embodiment, the message is not made public to other users, unlike comments related to evaluations.

[0036] -Transmitting unit 102- The transmitting unit 102 transmits the various types of information input in the receiving unit 100 to the information processing device 2 and the service provider terminal device 3b. In one embodiment, the various types of information transmitted by the transmitting unit 102 include information on search conditions input in the condition input receiving unit 100a, information on the selection of a specific service provider input in the selection receiving unit 100b, information on the evaluation of the specific service provider input in the evaluation receiving unit 100c, reservation information input in the reservation receiving unit 100d, and a message input in the message receiving unit 100e.

[0037] -Acquisition part 104- The acquisition unit 104 acquires various information from the information processing device 2 and the service provider terminal device 3b. The acquisition unit 104 includes a service provider information acquisition unit 104a, a progress information acquisition unit 104b, and a message acquisition unit 104c. The service provider information acquisition unit 104a acquires service provider information related to one or more candidate service providers. The progress information acquisition unit 104b acquires progress information indicating the progress of the provision of damage response services by a specific service provider. The message acquisition unit 104c acquires a message from at least one of the one or more candidate service providers.

[0038] -Display section 106- The display unit 106 displays, via the display device of the user terminal device 3a, various pieces of information acquired by the acquisition unit 104. The display unit 106 includes a service provider information display unit 106a, a progress information display unit 106b, and a message display unit 106c.

[0039] The service provider information display unit 106a displays the service provider information acquired by the service provider information acquisition unit 104a.

[0040] In one embodiment, the service provider information displayed by the service provider information display unit 106a includes, for each of one or more candidate service providers, information associating ratings of the candidate service providers by other users.

[0041] In one embodiment, the service provider information displayed by the service provider information display unit 106a includes, for each of one or more candidate service providers, information associating characteristics of the candidate service provider. In the present disclosure, "characteristics of the service provider" include the types of vehicles or buildings that the service provider can handle, whether the service provider is certified, the track record of the service provider, and the frequency of progress reports by the service provider, etc.

[0042] The service provider information displayed by the service provider information display unit 106a may also include information on the name, address, company information, representative, telephone number, etc. of the candidate service provider.

[0043] The progress information display unit 106b displays the progress information acquired by the progress information acquisition unit 104b. In one embodiment, the progress information displayed by the progress information display unit 106b includes information regarding images of the vehicle or building during the process of providing the damage response service. In one embodiment, the images of the vehicle or building during the process of providing the damage response service include images of the vehicle or building corresponding to at least one of the start of the provision of the damage response service, the middle of the provision of the damage response service, and the completion of the provision of the damage response service.

[0044] In the present disclosure, "displaying information" includes displaying at least the information in question, and other information may also be displayed.

[0045] The message display unit 106c displays the message acquired by the message acquisition unit 104c.

[0046] (Network Interface Unit 14) The network interface unit 14 realizes communication with other devices via the communication network 5 .

[0047] [Information processing device 2] 4 is a diagram showing the functional configuration of the information processing device 2. The information processing device 2 includes a control unit 20, a storage unit 22, a network interface unit 24, and a bus 26. The control unit 20, the storage unit 22, and the network interface unit 24 are electrically connected via the bus 26.

[0048] (Storage unit 22) The storage unit 22 stores various types of information for operating the information processing device 2 and various programs executed by the control unit 20.

[0049] (control unit 20) The control unit 20 executes various programs stored in the storage unit 22 to function as an acquisition unit 200, an identification unit 202, and a transmission unit 204.

[0050] -Acquisition Department 200- The acquisition unit 200 acquires various information input to the user terminal device 3 a and the service provider terminal device 3 b. In one embodiment, the acquisition unit 200 includes a condition information acquisition unit 200 a, a selection information acquisition unit 200 b, a progress information acquisition unit 200 c, an evaluation information acquisition unit 200 d, a reservation information acquisition unit 200 e, and a message acquisition unit 200 f.

[0051] The condition information acquisition unit 200a acquires information about search conditions input to the user terminal device 3a.

[0052] The selection information acquisition unit 200b acquires information about a specific service provider that the user has selected as a request destination from among one or more candidate service providers input to the user terminal device 3a.

[0053] The progress information acquisition unit 200c acquires progress information that indicates the progress of the damage response service regarding the damage to the vehicle or building requested by the user, which is input to the service provider terminal device 3b of the specific service provider.

[0054] The evaluation information acquisition unit 200d acquires information about the evaluation of a specific service provider that is input to the user terminal device 3a.

[0055] The reservation information acquisition unit 200e acquires reservation information input to the user terminal device 3a.

[0056] The message acquisition unit 200f acquires a message from at least one of the one or more candidate service providers to the user. The message acquisition unit 200f further acquires a message from the user to at least one of the one or more candidate service providers.

[0057] -Specific section 202- The identifying unit 202 identifies one or more candidate service providers from a plurality of service providers that provide damage response services related to vehicle or building damage, based on the search conditions acquired by the condition information acquiring unit 200a. In one embodiment, the identifying unit 202 identifies, from among the plurality of service providers, service providers that satisfy the search conditions as the one or more candidate service providers.

[0058] -Transmitting unit 204- The transmitting unit 204 transmits various information to at least one of the user terminal device 3a and the insurance company terminal device 3c. The transmitting unit 204 includes a service provider information transmitting unit 204a, a progress information transmitting unit 204b, a reservation information transmitting unit 204c, and a message transmitting unit 204d. The service provider information transmitting unit 204a transmits service provider information regarding one or more candidate service providers identified by the identifying unit 202 to the user terminal device 3a. The progress information transmitting unit 204b transmits progress information acquired by the progress information acquiring unit 200c to the user terminal device 3a. In one embodiment, the progress information transmitting unit 204b further transmits the progress information acquired by the progress information acquiring unit 200c to the insurance company terminal device 3c. The reservation information transmitting unit 204c transmits reservation information acquired by the reservation information acquiring unit 200e to the service provider terminal device 3b of the identified service provider. The message sending unit 204d sends a message from at least one of the one or more candidate service providers to the user, and sends a message from the user to at least one of the one or more candidate service providers.

[0059] (Network Interface Unit 24) The network interface unit 24 realizes communication with other devices via the communication network 5 .

[0060] <3.Operation> 5-13, the operation of the system 1 and an example of a display screen of the user terminal device 3a will be described. In this example, the service provider is a person who repairs automobiles, and the user is a person who receives damage response services related to vehicle repairs from the service provider.

[0061] [Enter search criteria (Figure 6)] 5 is a sequence diagram showing the operation of the system 1. First, the user terminal device 3a receives input of search conditions from the user (S100).

[0062] 6 is a diagram showing an example of a display screen when the user terminal device 3a accepts input of search conditions from a user. The display screen example in FIG. 6 displays a title d100, a location input area d102, a period input area d110, a detailed condition input area d118, and a search execution button d142.

[0063] The title d100 is the title of the display screen example in FIG. 6, and displays "Enter search conditions."

[0064] The location input area d102 is an area that accepts input of search conditions related to the location of a service provider. The location input area d102 displays an item name d104, a text box d106, and a GPS activation button d108. The item name d104 is the name of the item corresponding to the location input area d102, and in this example, it is displayed as "Location." The text box d106 is an element that allows the user to input or select the location of the service provider by pressing it. The GPS activation button d108 is a button that allows the user to activate the GPS of the user terminal device 3a and automatically enter the location in the text box d106 based on the coordinates of the user terminal device 3a by pressing it. In this example, "Tokyo" is entered in the text box d106.

[0065] The period input field d110 is an area where the user can input search conditions related to the period during which they will begin receiving damage response services. The period input field d110 displays an item name d112, a start date d114, and an end date d116. The item name d112 is the name of the item corresponding to the period input field d110, and in this example, it is displayed as "Desired Entry Date." The start date d114 and the end date d116 are elements that the user can press to set the start and end points of the period to be searched, respectively. In this example, the start date d114 is set to "2023 / 11 / 01," and the end date d116 is set to "2023 / 11 / 03."

[0066] The detailed condition input area d118 is an area where detailed conditions related to the service provider are input. The detailed condition input area d118 displays an item name d120 and condition tags d122-d140. The item name d120 is the name of the item corresponding to the detailed condition input area d118, and in this example, it displays "Factory's Specialties." The condition tag d122, the condition tag d124, and the condition tag d126 are tags for setting conditions regarding the types of vehicles that the service provider can handle in the damage response service, and display the text "Hybrid Vehicles Accepted," "Imported Vehicles Welcome," and "Low-Down Vehicles Accepted," respectively. The condition tag d128 and the condition tag d130 are tags for setting conditions regarding the payment method for the damage response service, and display the text "Loan Payment Accepted" and "Card Payment Accepted," respectively. The condition tag d132 and the condition tag d134 are tags for inputting conditions regarding whether or not the damage response service is certified, and display the text "Certified Factory" and "Popular Factory," respectively. The condition tag d136 and the condition tag d138 are tags for setting detailed conditions regarding the time of providing the damage response service, and respectively display the text "Open on Saturdays" and "Open on Sundays and holidays." The condition tag d140 is a tag for setting other conditions, and displays the text "Free loaner car."

[0067] By selecting one of the condition tags d122-d140, the user can include the condition corresponding to that tag in the search conditions. In this example, the condition tag d122 ("hybrid vehicle compatible"), the condition tag d130 ("card payment accepted"), and the condition tag d138 ("open on Sundays and holidays") are set to be included in the search conditions, and other tags are not included in the search conditions.

[0068] The search execution button d142 is a button that the user can press to execute a search based on the search conditions set in the location input area d102, period input area d110, and detailed condition input area d118. In this example, "Tokyo" is entered in the text box d106 of the location input area d102, "2023 / 11 / 01" and "2023 / 11 / 03" are entered in the start date d114 and end date d116 of the period input area d110, respectively, and the condition tag d122 ("Hybrid vehicle compatible"), condition tag d130 ("Card payment accepted"), and condition tag d138 ("Open on Sundays and holidays") are selected in the detailed condition input area d118. Therefore, when the user presses the search execution button d142, it corresponds to searching for service providers that can start providing damage response services in "Tokyo" between "2023 / 11 / 01" and "2023 / 11 / 03", that accept "hybrid vehicles", that accept "card payments", and that are "open on Sundays and holidays".

[0069] [Display of search results (Figure 7)] Returning to FIG. 5, next, the user terminal device 3a transmits search conditions to the information processing device 2 in response to pressing of the search execution button d142 (S102). In response, the information processing device 2 identifies one or more candidate service providers that satisfy the search conditions (i.e., service providers that can start providing damage response services in "Tokyo" between "2023 / 11 / 01" and "2023 / 11 / 03", that support "hybrid vehicles", that accept "card payments", and that are "open on Sundays and holidays") from among the multiple service providers (S104). Next, the information processing device 2 transmits service provider information related to the identified one or more candidate service providers to the user terminal device 3a (S106). In response, the user terminal device 3a displays the service provider information (S108).

[0070] Fig. 7 is a diagram showing an example of a display screen for service provider information. The display screen example in Fig. 7 displays a title d200, a map d202, candidate service provider information d204, and candidate service provider information d220.

[0071] The title d200 is the title of the display screen example in Fig. 7, and in this example it is displayed as "Search Results." The map d202 displays the locations of one or more service providers on a map.

[0072] The candidate service provider information d204 and the candidate service provider information d220 are elements that display information about the candidate service providers identified based on the search conditions.

[0073] The candidate service provider information d204 displays the candidate service provider name d206, characteristics d208, rating d210, introduction d212, phone button d214, message button d216, and reservation start button d218.

[0074] The candidate service provider name d206 displays the name of the candidate service provider, which in this example is displayed as "X Factory." The feature d208 displays the feature of the candidate service provider, which in this example is displayed as "certified factory." The feature d208 may be displayed corresponding to at least one of the condition tags d122-d140 that were selectable in the detailed condition input area d118. The feature d208 may also be displayed corresponding to one of the condition tags d122-d140 that were selectable in the detailed condition input area d118 but that the user did not select. In this example, the feature d208 is displayed corresponding to the condition tag d132 ("certified factory"). The rating d210 is the average rating of the candidate service provider by one or more other users, which in this example is displayed as "4.5." In this example, the rating is represented by a numerical value from 0 to 5. The introduction d212 displays a statement introducing the candidate service provider, and in this example, it reads, "Safety and quality are our promise. We repair each and every unit with care." The phone button d214 is a button that, when pressed by the user, allows a call to be initiated between the user terminal device 3a and the service provider terminal device 3b of "X Factory." The message button d216 is a button that, when pressed by the user, allows a message to be sent to the service provider terminal device 3b of "X Factory." The reservation start button d218 is a button that, when pressed by the user, allows the display screen to transition to a reservation screen, which will be described with reference to FIG. 9.

[0075] The candidate service provider information d220 displays the candidate service provider name d222, characteristics d224, rating d226, testimonial d228, phone button d230, message button d232, and reservation start button d233. In this example, for the candidate service provider name d222, characteristics d224, rating d226, and testimonial d228, "Factory Y," "Free loaner car," "4.0," and "We provide timeless craftsmanship." The phone button d230, message button d232, and reservation start button d233 are similar to the phone button d214, message button d216, and reservation start button d218, respectively, and therefore will not be described here.

[0076] [View detailed information (Figure 8)] The user terminal device 3a displays more detailed information about the candidate service provider based on the user pressing either the candidate service provider information d204 or the candidate service provider information d220.

[0077] FIG. 8 is a diagram showing an example of a display screen to which the user transitions when the user presses the candidate service provider information d204 on the example display screen of FIG. 7. The example display screen of FIG. 8 displays detailed information about "Factory X," a candidate service provider corresponding to the candidate service provider information d204. The example display screen of FIG. 8 displays the candidate service provider name d300, introduction d302, average rating d304, work performance d306, individual ratings d308, individual ratings d316, phone button d324, message button d326, and reservation start button d328. Of these, the candidate service provider name d300, introduction d302, average rating d304, phone button d324, message button d326, and reservation start button d328 are similar to the candidate service provider name d206, introduction d212, rating d210, phone button d214, message button d216, and reservation start button d218 described with reference to FIG. 7, and therefore will not be described below.

[0078] The work results d306 show the most recent results of damage response services provided by "Factory X." In this example, "power window repair" and "bumper dent repair" are displayed as the work results d306.

[0079] The individual ratings d308 and d316 indicate ratings of "Factory X" by each of one or more other users.

[0080] The individual evaluation d308 displays the evaluator's name d310, evaluation score d312, and comments d314. The evaluator's name d310 is the user name of the user who made the individual evaluation d308, and in this example,<aさん> " is displayed. The evaluation score d312 is the evaluation score of "Factory X" by the user who made the individual evaluation d308, and in this example, it is displayed as "5." The comment d314 indicates the comment about "Factory X" by the user who made the individual evaluation d308, and in this example, it is displayed as "The staff at this repair shop are all very polite and kind. They explained the problems with my car in an easy-to-understand way, so I was able to leave it to them with peace of mind."

[0081] The individual evaluation d316 displays the evaluator's name d318, evaluation score d320, and comments d322. The evaluator's name d318 is the user name of the user who made the individual evaluation d316, and in this example,<bさん> " is displayed. The evaluation score d320 is the evaluation score of "Factory X" by the user who made the individual evaluation d316, and in this example, it is displayed as "4." The comment d322 indicates the comment on "Factory X" by the user who made the individual evaluation d316, and in this example, it is displayed as "The car runs much smoother after the repair. I can feel the high level of technical skill. I think this factory is trustworthy."

[0082] In this example, the user presses the reservation start button d328 on the display screen example in Fig. 8 to start a reservation for "X Factory." In other words, the user selects "X Factory" as the specific service provider.

[0083] [Enter reservation information (Figure 9)] Returning to FIG. 5, in response to the user pressing the reservation start button d328, the user terminal device 3a displays a reservation screen and accepts input of reservation information (S110).

[0084] Fig. 9 is a diagram showing an example of the display screen of the reservation screen. The display screen example of Fig. 9 displays a title d400, item names d402-d410, text boxes d412-d420, and a reservation execution button d422.

[0085] The title d400 is the title of the display screen example in FIG. 9, and in this example, it is displayed as "X Factory Reservation."

[0086] Item names d402-d410 indicate the names of items that can be entered on the example display screen of Fig. 9. In this example, item names d402, d404, d406, d408, and d410 respectively display "Desired entry date," "Date of accident," "Details of damage," "Insurance company," and "Insurance contract number."

[0087] Text boxes d412-d420 are elements that the user can press to input values corresponding to item names d402-d410. In this example, text boxes d412, d414, d416, d418, and d420 display "2023 / 11 / 01," "2023 / 10 / 15," "The front bumper and headlights are severely damaged. There are also dents and scratches on the door," "A Corporation," and "ZZZ-ZZZZZ," respectively.

[0088] The reservation execution button d422 is a button that, when pressed by the user, allows the contents of the text boxes d412-d420 to be sent as reservation information.

[0089] Returning to FIG. 5, in response to the user pressing the reservation start button d328, the user terminal device 3a transmits reservation information to the information processing device 2 (S112). In response, the information processing device 2 transmits the reservation information to the service provider terminal device 3b (S114). This allows the person in charge at "Factory X" to know that the user has made a reservation for the provision of damage response services. Next, while contacting the person in charge at "Factory X," the user brings their vehicle into "Factory X" at a predetermined time (for example, "2023 / 11 / 01," which is the reservation time entered in the text box d412 in FIG. 9) (S116).

[0090] [Progress display (Figure 10-12)] Next, the service provider terminal device 3b accepts input of information indicating the progress of the provision of the damage response service (hereinafter referred to as "progress report information") (S117). Specifically, at the start of the provision of the damage response service, the person in charge at "X Factory" takes a picture of the user's vehicle, for example, using an imaging device provided in the service provider terminal device 3b. This generates an image of the user's vehicle corresponding to the start of the provision of the damage response service. The person in charge at "X Factory" further inputs a numerical value indicating the progress of the provision of the damage response service and the details of the work related to the provision of the damage response service into the service provider terminal device 3b. In this case, the image, the numerical value, and information related to the details of the work are included in the progress report information. Note that the progress report information is an example of progress information.

[0091] Next, the service provider terminal device 3b transmits the progress report information to the user terminal device 3a via the information processing device 2 (S118-S120). In response to this, the user terminal device 3a displays the progress (S122).

[0092] Fig. 10 is a diagram showing an example of a display screen displaying progress. The example display screen of Fig. 10 displays a title d500, a progress bar d502, a service provision record d504, a phone button d528, a message button d530, and a rating button d540. Note that the phone button d528 and the message button d530 are similar to the phone button d214 and the message button d216 described with reference to Fig. 7, respectively, and therefore will not be described below.

[0093] The title d500 is the title of the display screen example in FIG. 10, and in this example, it is displayed as "Progress."

[0094] The progress bar d502 is an element that numerically indicates the progress of the provision of the damage response service. Specifically, the progress bar d502 is an element that indicates the progress of the provision of the damage response service with a numerical value from 0% to 100% and a graphic corresponding to that numerical value, and at this point, since the provision of the damage response service has just started, it displays "0%." The progress bar d502 is displayed based on the numerical value that indicates the progress of the provision of the damage response service, which was input into the service provider terminal device 3b.

[0095] The service provision record d504 is an element that indicates the progress of the provision of damage response services using indicators other than numerical values. The service provision record d504 displays the work time d506, the work content d508, and the vehicle image d510.

[0096] The work time d506 is the time when the person in charge at "Factory X" performed the work related to the provision of damage response services, and in this example, it is displayed as "2023 / 11 / 01." The work content d508 is the content of the work related to the provision of damage response services performed by the person in charge at "Factory X" at this time, and in this example, it is displayed as "Repairs have started." The service provision record d504 is displayed based on the work content related to the provision of damage response services that was input into the service provider terminal device 3b.

[0097] The vehicle image d510 is an image of the vehicle at this time point, and in this example, three parts needing repair are the front bumper, headlights, and door (see text box d416 in FIG. 9).

[0098] The evaluation button d540 is a button that, when pressed by the user, can transition the display screen to an evaluation screen, which will be described with reference to FIG.

[0099] 5, the user terminal device 3a, the information processing device 2, and the service provider terminal device 3b repeatedly execute S117-S120 at predetermined intervals (S123), thereby enabling the user to track the status of the provision of the damage response service.

[0100] FIG. 11 is a diagram showing another example of a display screen displaying progress. The example display screen of FIG. 11 displays progress corresponding to the middle of providing damage response service. In the example display screen of FIG. 11, compared to the example display screen of FIG. 10, the progress bar d502 has progressed from "0%" to "30%," and a service provision record d512 is additionally displayed. The service provision record d512 displays the work time d514, the work content d516, and a vehicle image d518. The work time d514 displays "2023 / 11 / 05." The work content d516 displays "Headlight repair completed." The vehicle image d518 displays an image of the vehicle whose headlight has been repaired, compared to the vehicle image d510.

[0101] FIG. 12 is a diagram showing another example of a display screen displaying progress. The example display screen of FIG. 12 displays progress corresponding to the completion of the provision of damage response service. In the example display screen of FIG. 12, compared to the example display screen of FIG. 11, the progress bar d502 has progressed from "30%" to "100%, and a service provision record d520 is additionally displayed. The service provision record d520 displays the work time d522, the work content d524, and a vehicle image d526. The work time d520 displays "2023 / 11 / 08." The work content d524 displays "All parts have been repaired." The vehicle image d526 displays an image of a vehicle in which the front bumper and doors have been further repaired compared to the vehicle image d518.

[0102] After the vehicle repair is completed, the user and the person in charge at "Factory X" release the vehicle (S124).

[0103] In this example, it is assumed that the user presses the evaluation button d540 on the display screen example of FIG. 12 to start evaluating "Factory X."

[0104] [Enter evaluation information (Figure 13)] Returning to FIG. 5, in response to the user pressing the rating button d540, the user terminal device 3a displays a rating screen and accepts input of rating information (S132).

[0105] Fig. 13 is a diagram showing an example of the display screen of the evaluation screen. The display screen example of Fig. 13 displays a title d600, evaluation instructions d602, a score selection button d604, comment instructions d606, a text box d608, and a reply submission button d610.

[0106] The title d600 is the title of the display screen example in FIG. 13, and in this example, it is displayed as "Questionnaire."

[0107] The evaluation instruction d602 is an element that instructs the user to select a score corresponding to the evaluation of "Factory X," and in this example, it displays "Please select an evaluation." The score selection button d604 is a button that the user can press to select a score corresponding to the evaluation, and in this example, "4" out of "5" is selected.

[0108] The comment instruction d606 is an element that instructs the user to enter a comment about "Factory X," and in this example, it displays "Please enter a comment." The text box d608 is an element that the user can press to enter a comment, and in this example, it displays "They responded quickly and accurately, and quickly solved my car problem. The fee was also transparent and reasonable. I will use their services again."

[0109] The reply send button d610 is a button that, when pressed by the user, allows the score selected in the score selection button d604 and the comment entered in the text box d608 to be sent to the information processing device 2 as evaluation information.

[0110] Next, the user terminal device 3a transmits the evaluation information to the information processing device 2 (S134). In response to this, the information processing device 2 transmits feedback based on the evaluation information to the service provider terminal device 3b (S136). The feedback may include information contained in the evaluation information (i.e., scores and comments, etc.) as is, or may include information obtained by processing the evaluation information (e.g., information related to statistics of scores of the evaluation information by each of the multiple users, and information obtained by extracting words that frequently appear in comments on the evaluation information by each of the multiple users, etc.).

[0111] <4. Effects> As described above, the information processing device 2 according to one embodiment of the present disclosure includes a condition information acquisition unit 200a that acquires information related to search conditions for searching for service providers related to vehicle or building damage, an identification unit 202 that identifies one or more service providers related to vehicle or building damage based on the search conditions, a service provider information transmission unit 204a that transmits service provider information related to the one or more service providers identified based on the search conditions to a user's terminal device, a selection information acquisition unit 200b that acquires information related to a specific service provider selected by the user as a request recipient from among the one or more service providers identified based on the search conditions, a progress information acquisition unit 200c that acquires progress information on the service provided by the specific service provider for the service related to vehicle or building damage requested by the user, and a progress information transmission unit 204b that transmits the progress information acquired by the progress information acquisition unit 200c to the user's terminal device.

[0112] As described above, the information processing device 2 allows a user to receive damage response services from a service provider of their choice from multiple service providers, and also allows the user to monitor the progress of the damage response service. This allows the user to proactively participate in the entire process, from searching for a service provider to receiving the damage response service. As a result, satisfaction with the damage response service for vehicle or building damage can be improved.

[0113] In one embodiment, the progress information transmitted by the progress information transmission unit 204b includes information regarding images of the vehicle or building during the process of providing the service. Also, in one embodiment, the images of the vehicle or building during the process of providing the service include images corresponding to at least one of the start of the service provision, the middle of the service provision, and the completion of the service provision.

[0114] With this configuration, users can understand the condition of their vehicle or building during the process of receiving the damage response service, thereby further improving their satisfaction with the damage response service.

[0115] In one embodiment, the information processing device 2 further includes an evaluation information acquisition unit 200d that acquires information related to evaluations of a specific service provider.

[0116] According to this configuration, the information processing device 2 can collect user evaluations of the service provider. The collected user evaluations can be used to improve the quality of the damage response service. Therefore, satisfaction with the damage response service can be further improved.

[0117] In one embodiment, the service provider information transmitted by the service provider information transmission unit 204a includes information associating, for each of one or more service providers identified based on the search conditions, evaluations of the service providers by other users.

[0118] This configuration allows users to refer to the ratings of service providers left by other users when considering which service provider to select, thereby further improving satisfaction with the damage response service.

[0119] In one embodiment, the information processing device 2 further includes a reservation information acquisition unit 200e that acquires reservation information including a specification of the time point for the provision of a service by a specified service provider, and a reservation information transmission unit 204c that transmits the reservation information acquired by the reservation information acquisition unit 200e to the terminal device 3b of the specified service provider.

[0120] This configuration allows the user to receive the damage response service at a specified time, thereby further improving satisfaction with the damage response service.

[0121] In one embodiment, the service provider information transmitted by the service provider information transmission unit 204a includes information in which the characteristics of each of one or more service providers identified based on the search conditions are associated with the service provider.

[0122] This configuration allows users to consider which service provider to select by referring to the characteristics of the service provider (e.g., strengths, policies, work performance, etc.), thereby further improving satisfaction with the claim response service.

[0123] In one embodiment, the information processing device 2 further includes a message acquisition unit 200f that acquires a message from at least one of one or more service providers identified based on the search conditions, and a message sending unit 204d that sends the message acquired by the message acquisition unit 200f to the user's terminal device.

[0124] This configuration allows users to exchange messages with the service provider, which allows users to understand the status of the damage response service in more detail, thereby further improving satisfaction with the damage response service.

[0125] In one embodiment, the service includes repairing a vehicle or building or negotiating with another party regarding damage to a vehicle or building.

[0126] When requesting a service provider to repair a vehicle or building, a user may not be sure that the service provider will treat the vehicle or building with care. Even after the repair has begun, the user may still be concerned about whether the repair is progressing smoothly. Similarly, when requesting a service provider to negotiate with another party regarding damage to a vehicle or building, the user may not be sure that the service provider will act honestly. Even after the negotiation has begun, the user may still feel unsure about the future. Therefore, under these conditions, the program described above can improve satisfaction, particularly with damage response services.

[0127] In one embodiment, the search conditions include at least one of conditions regarding the type of vehicle or building that can be used for the service, whether or not the service is certified, the time at which the service is provided, and the payment method for the service.

[0128] This configuration allows users to more efficiently search for the service provider they desire, further improving satisfaction with the damage response service.

[0129] The above-described effects are merely examples and do not limit the scope of application of the present disclosure.

[0130] <5. Hardware Configuration> 14, an example of a hardware configuration in which each device included in the above-described system 1 is realized by a computer 70 will be described. Note that the functions of each device can also be realized by dividing them into multiple devices.

[0131] As shown in FIG. 14, a computer 70 includes a processor 700 , a storage device 702 , an input I / F 704 , a data I / F 706 , a communication I / F 708 , and a display device 710 .

[0132] The processor 700 controls various processes in the computer 70 by executing programs stored in the storage device 702. For example, each functional unit included in the control unit 10 of the user terminal device 3a can be realized by the processor 700 executing the programs stored in the storage device 702.

[0133] The storage device 702 is a storage medium such as a RAM (Random Access Memory), etc. The RAM temporarily stores the program code of the program executed by the processor 700 and data required when the program is executed.

[0134] The storage device 702 may also be a non-volatile storage medium such as a hard disk drive (HDD) or flash memory. The storage device 702 stores an operating system and various programs for implementing the above-described configurations. The storage medium storing the various programs may be a non-transitory computer-readable medium. The storage device 702 may also store tables that register various types of information and a DB that manages the tables. Such programs and data are loaded into the storage device 702 as needed and referenced by the processor 700.

[0135] The input I / F 704 is a device for receiving input from a user. Specific examples of the input I / F 704 include a camera, a button, a microphone, a keyboard, a mouse, a touch panel, various sensors, and a wearable device. The input I / F 704 may be connected to the computer 70 via an interface such as a USB (Universal Serial Bus).

[0136] The data I / F 706 is a device for inputting data from outside the computer 70. A specific example of the data I / F 706 is a drive device for reading data stored in various storage media. The data I / F 706 may be provided outside the computer 70. In this case, the data I / F 706 is connected to the computer 70 via an interface such as a USB.

[0137] The communication I / F 708 is a device for performing wired or wireless data communication with devices external to the computer 70 via the communication network 5. The communication I / F 708 may be provided external to the computer 70. In this case, the communication I / F 708 is connected to the computer 70 via an interface such as a USB.

[0138] The display device 710 is a device for displaying various types of information. Specific examples of the display device 710 include a liquid crystal display, an organic EL (Electro-Luminescence) display, and a display of a wearable device. The display device 710 may be provided outside the computer 70. In this case, the display device 710 is connected to the computer 70 via, for example, a display cable. Furthermore, when a touch panel is adopted as the input I / F 704, the display device 710 can be configured as an integral part of the input I / F 704.

[0139] Furthermore, the components of the information processing device 2 and the user terminal device 3a described in the above embodiment are assumed to realize predetermined processing in cooperation with other hardware when the processor 700 executes a program stored in the storage device 702. In other words, these components are considered to be software or firmware, as well as corresponding hardware, and in both of these concepts, they are also referred to as "functions," "means," "parts," "processing circuits," "units," or "modules," and can be interpreted as such.

[0140] <6. Variations> The matters described in the above embodiment can be changed as appropriate within a range that does not cause inconsistencies.

[0141] In the above embodiment, an example has been described in which the information processing device 2 transmits reservation information and information for displaying feedback to the service provider terminal device 3b and progress report information to the user terminal device 3a (see S114, S120, and S136 in FIG. 5), but this is not limiting. The information processing device 2 may also transmit this information to the insurance company terminal device 3c. This allows the insurance company's staff to grasp the progress of the provision of the claim handling service. Furthermore, based on the feedback, the insurance company's staff can work together with the service provider to improve the quality of the claim handling service.

[0142] In the above embodiment, the service provider is described as a party that provides damage response services related to damage to vehicles or buildings, but this is not limited thereto. The service provider may be a party that provides any damage response service.

[0143] <7.Definition> In the present disclosure, acquiring information may include making the information processable by the control unit 10. Acquiring information may include, for example, reading the information from the storage unit 12, receiving the information from another device, and generating the information as a result of calculation by the control unit 10.

[0144] In the present disclosure, a device executing a process may include both executing the process itself and having another device execute the process and obtaining the results of the process.

[0145] In the present disclosure, displaying information by a device may include both displaying the information on its own display screen and causing the information to be displayed on the display screen of another device.

[0146] In the present disclosure, identifying / extracting information may mean searching and obtaining the information from a predetermined data set, and may include applying filtering to the predetermined data set to obtain the information.

[0147] In the present disclosure, outputting information by a device may include making the information recognizable to a user. Outputting information may include, for example, displaying the information and outputting the information as sound. Outputting information by a device may also include transmitting the information to another device.

[0148] In the present disclosure, a device transmitting information to another device may include transmitting the information to the other device via the communication network 5 (including a communication path related to direct communication between devices). Similarly, a device receiving information from another device may include transmitting the information from the other device via the communication network 5.

[0149] 8. EMBODIMENTS OF THE PRESENT DISCLOSURE The present disclosure includes, for example, the following embodiments.

[0150] [Appendix 1] An information processing device 2 according to one embodiment of the present disclosure includes a condition information acquisition unit 200a that acquires information related to search conditions for searching for service providers related to damage to vehicles or buildings, an identification unit 202 that identifies one or more service providers related to damage to vehicles or buildings based on the search conditions, a service provider information transmission unit 204a that transmits service provider information related to the one or more service providers identified based on the search conditions to a user's terminal device, a selection information acquisition unit 200b that acquires information related to a specific service provider selected by the user as a request recipient from among the one or more service providers identified based on the search conditions, a progress information acquisition unit 200c that acquires progress information on the service provided by the specific service provider for the service related to damage to vehicles or buildings requested by the user, and a progress information transmission unit 204b that transmits the progress information acquired by the progress information acquisition unit 200c to the user's terminal device.

[0151] [Appendix 2] In the information processing device 2 described in Supplementary Note 1, the progress information transmitted by the progress information transmission unit 204b may include information relating to images of the vehicle or building in the course of providing the service.

[0152] [Appendix 3] In the information processing device 2 described in Supplementary Note 2, the images of the vehicle or building in the process of providing the service may include images corresponding to at least one of the start of providing the service, the middle of providing the service, and the completion of providing the service.

[0153] [Appendix 4] The information processing device 2 according to any one of Supplementary Note 1 to Supplementary Note 3 may further include an evaluation information acquisition unit 200d that acquires information related to evaluations of a specific service provider.

[0154] [Appendix 5] In the information processing device 2 described in any one of Supplementary Notes 1 to 4, the service provider information transmitted by the service provider information transmitting unit 204a may include information associated with evaluations of one or more service providers by other users for each of the service providers identified based on the search conditions.

[0155] [Appendix 6] The information processing device 2 described in any one of Supplementary Notes 1 to 5 may further include a reservation information acquisition unit 200e that acquires reservation information including a specification of the time point for the provision of a service by a specified service provider, and a reservation information transmission unit 204c that transmits the reservation information acquired by the reservation information acquisition unit 200e to the terminal device 3b of the specified service provider.

[0156] [Appendix 7] In the information processing device 2 described in any one of Supplementary Notes 1 to 6, the service provider information transmitted by the service provider information transmitting unit 204a may include information associated with the characteristics of each of one or more service providers identified based on the search conditions.

[0157] [Appendix 8] The information processing device 2 described in any one of Appendices 1 to 7 may further include a message acquisition unit 200f that acquires a message from at least one of one or more service providers identified based on the search conditions, and a message sending unit 204d that sends the message acquired by the message acquisition unit 200f to the user's terminal device.

[0158] [Appendix 9] In the information processing device 2 according to any one of Supplementary Note 1 to Supplementary Note 8, the service may include repair of a vehicle or a building, or negotiation with another person regarding damage to a vehicle or a building.

[0159] [Appendix 10] In the information processing device 2 described in any one of Appendices 1 to 9, the search conditions may include conditions regarding at least one of the types of vehicles or buildings that can be handled by the service, whether or not authentication is required for the service, the time at which the service is provided, and the method of payment for the service.

[0160] [Appendix 11] In the information processing device 2 according to any one of Supplementary notes 1 to 10, the progress information transmitting unit 204b may further transmit the progress information to a terminal device of an insurance company related to damage to a vehicle or building.

[0161] [Appendix 12] A program according to another aspect of the present disclosure causes a computer 70 to function as a condition input accepting means for accepting input of search conditions from a user for searching for service providers related to vehicle or building damage, a service provider information display means for displaying service provider information related to one or more service providers identified based on the search conditions, a selection accepting means for accepting a selection of a specific service provider requested by the user from the one or more service providers identified based on the search conditions, a progress information acquisition means for acquiring progress information of the service by the specific service provider related to vehicle or building damage requested by the user, and a progress information display means for displaying the progress information acquired by the progress information acquisition means.

[0162] [Appendix 13] A terminal device (user terminal device 3a) according to another embodiment of the present disclosure includes a condition input accepting unit 100a that accepts input of search conditions from a user for searching for service providers related to vehicle or building damage, a service provider information display unit 106a that displays service provider information related to one or more service providers identified based on the search conditions, a selection accepting unit 100b that accepts a selection of a specific service provider requested by the user from the one or more service providers identified based on the search conditions, a progress information acquiring unit 104b that acquires progress information of the service provided by the specific service provider for the service related to vehicle or building damage requested by the user, and a progress information display unit 106b that displays the progress information acquired by the progress information acquiring unit 104b.

[0163] [Appendix 14] An information processing method according to another aspect of the present disclosure causes a computer 70 to perform the following steps: acquiring information related to search conditions for searching for service providers related to vehicle or building damage; identifying one or more service providers related to vehicle or building damage based on the search conditions; transmitting service provider information related to the one or more service providers identified based on the search conditions to a user's terminal device; acquiring information related to a specific service provider selected by the user as a service provider from among the one or more service providers identified based on the search conditions; acquiring progress information on the service related to vehicle or building damage requested by the user by the specific service provider; and transmitting the progress information acquired in the acquiring step to the user's terminal device. [Explanation of symbols]

[0164] 1...system, 2...information processing device, 3...terminal device, 3a...user terminal device, 3b...service provider terminal device, 3b...terminal device, 3c...insurance company terminal device, 5...communication network, 10...control unit, 12...storage unit, 14...network interface unit, 20...control unit, 22...storage unit, 24...network interface unit, 70...computer, 100...reception unit, 100a...condition input reception unit, 100b...selection reception unit, 100c...evaluation reception unit, 100d...reservation reception unit, 100e...message reception unit, 102...transmission unit, 104...acquisition unit, 104a...service provider provider information acquisition unit, 104b...progress information acquisition unit, 104c...message acquisition unit, 106...display unit, 106a...service provider information display unit, 106b...progress information display unit, 106c...message display unit, 200...acquisition unit, 200a...condition information acquisition unit, 200b...selection information acquisition unit, 200c...progress information acquisition unit, 200d...rating information acquisition unit, 200e...reservation information acquisition unit, 200f...message acquisition unit, 202...identification unit, 204...transmission unit, 204a...service provider information transmission unit, 204b...progress information transmission unit, 204c...reservation information transmission unit, 204d...message transmission unit

Claims

1. a condition information acquisition unit that acquires information about search conditions for searching for service providers related to damage to vehicles or buildings; an identification unit that identifies one or more service providers related to vehicle or building damage based on the search conditions; a service provider information transmitting unit that transmits service provider information relating to one or more service providers identified based on the search conditions to the user's terminal device; a selection information acquisition unit that acquires information about a specific service provider selected by the user as a request destination from among one or more service providers identified based on the search conditions; a progress information acquisition unit that acquires progress information of the service provided by the specific service provider regarding the service related to the damage to the vehicle or building requested by the user; a progress information transmission unit that transmits the progress information acquired by the progress information acquisition unit to the terminal device of the user; An information processing device comprising:

2. The information processing device according to claim 1 , wherein the progress information transmitted by the progress information transmission unit includes information relating to images of the vehicle or building in the course of providing the service.

3. The information processing device according to claim 2 , wherein the images of the vehicle or building during the process of providing the service include images corresponding to at least one of the start of providing the service, the middle of providing the service, and the completion of providing the service.

4. The information processing device according to claim 1 , further comprising an evaluation information acquisition unit that acquires information relating to an evaluation of the specific service provider.

5. The information processing device according to claim 1 , wherein the service provider information transmitted by the service provider information transmission unit includes information associating evaluations of one or more service providers identified based on the search conditions by other users.

6. a reservation information acquisition unit that acquires reservation information including a designation of a time point related to the provision of the service by the specific service provider; a reservation information transmitting unit that transmits the reservation information acquired by the reservation information acquiring unit to the terminal device of the specific service provider; The information processing device according to claim 1 , further comprising:

7. The information processing device according to claim 1 , wherein the service provider information transmitted by the service provider information transmission unit includes information in which characteristics of each of the one or more service providers identified based on the search conditions are associated with the service provider.

8. a message acquisition unit that acquires a message from at least one of the one or more service providers identified based on the search conditions; a message sending unit that sends the message acquired by the message acquiring unit to the terminal device of the user; The information processing device according to claim 1 , further comprising:

9. The information processing device according to claim 1 , wherein the service includes repair of the vehicle or building, or negotiation with another person regarding damage to the vehicle or building.

10. 9. The information processing device according to claim 1, wherein the search conditions include at least one of the conditions regarding the type of vehicle or building that can be handled by the service, whether or not authentication is required for the service, the time at which the service is provided, and the payment method for the service.

11. The information processing device according to claim 1 , wherein the progress information transmission unit further transmits the progress information to a terminal device of an insurance company that insures the vehicle or building against damage.

12. Computer, a condition input receiving means for receiving input of search conditions from a user for searching for service providers related to damage to a vehicle or building; a service provider information display means for displaying service provider information relating to one or more service providers identified based on the search conditions; a selection receiving means for receiving a selection of a specific service provider requested by the user from one or more service providers identified based on the search conditions; a progress information acquisition means for acquiring progress information of the service provided by the specific service provider regarding the service related to the damage to the vehicle or building requested by the user; a progress information display means for displaying the progress information acquired by the progress information acquisition means; A program that functions as a

13. a condition input receiving unit that receives input of search conditions from a user for searching for service providers related to damage to vehicles or buildings; a service provider information display unit that displays service provider information relating to one or more service providers identified based on the search conditions; a selection receiving unit that receives a selection of a specific service provider requested by the user from one or more service providers identified based on the search conditions; a progress information acquisition unit that acquires progress information of the service provided by the specific service provider regarding the service related to the damage to the vehicle or building requested by the user; a progress information display unit that displays the progress information acquired by the progress information acquisition unit; A terminal device comprising:

14. On the computer, obtaining information regarding search criteria for searching for a service provider related to vehicle or building damage; identifying one or more vehicle or building damage service providers based on the search criteria; transmitting service provider information relating to one or more service providers identified based on the search conditions to the user's terminal device; acquiring information about a specific service provider selected by the user as a request destination from among one or more service providers identified based on the search conditions; acquiring progress information of the service provided by the specific service provider regarding the service related to the damage to the vehicle or building requested by the user; transmitting the progress information acquired in the acquiring step to the terminal device of the user; An information processing method for executing the above.

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