Information processing apparatus, system, and operating method for system

Abstract

To improve the convenience of users who are waiting for delivery of vehicles.SOLUTION: An information processing apparatus includes a communication unit, a storage unit configured to store information indicating a delivery status of a predetermined vehicle, and a control unit configured to communicate through the communication unit. The control unit is configured to transmit, to a terminal apparatus, information to confirm current status of the predetermined vehicle on condition that the delivery status reaches a predetermined status.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present disclosure relates to an information processing device, a system, and a method of operating the system. [Background technology]

[0002] There is known a technology for presenting to a user the shipping status of a product purchased by the user until it is delivered to the user. For example, when purchasing a vehicle, it takes a certain amount of time until delivery, and a technology has been proposed for presenting to the user the progress status until delivery. For example, Patent Document 1 discloses a system for providing to a user terminal information on the progress status of a vehicle before delivery, which is stored in a progress management database. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2002-297954 Summary of the Invention [Problem to be solved by the invention]

[0004] For users waiting for delivery, if they have to wait even after their purchased vehicle has arrived at the car dealership, this can cause stress. Therefore, there is room for alleviating this stress and improving user convenience.

[0005] The following describes an information processing device and the like that can improve the convenience of users waiting for vehicle delivery. [Means for solving the problem]

[0006] The information processing device of the present disclosure has a communication unit, a memory unit that stores information indicating the delivery status of a specified vehicle, and a control unit that communicates via the communication unit, and the control unit sends information to the terminal device to confirm the current status of the specified vehicle, provided that the delivery status reaches a specified status.

[0007] The system disclosed herein is a system having an information processing device that stores information indicating the delivery status of a specified vehicle, and a terminal device that communicates with the information processing device, and the information processing device sends information to the terminal device for confirming the current status of the specified vehicle, on the condition that the delivery status reaches a specified status, and the terminal device outputs the information for confirming the current status.

[0008] The system operation method of the present disclosure is a system operation method having an information processing device that stores information indicating the delivery status of a specified vehicle and a terminal device that communicates with the information processing device, wherein the information processing device sends information to the terminal device for confirming the current status of the specified vehicle, on the condition that the delivery status reaches a specified status, and the terminal device outputs the information for confirming the current status. [Effects of the Invention]

[0009] According to the information processing device and the like of the present disclosure, it is possible to improve the convenience of users waiting for vehicle delivery. [Brief explanation of the drawings]

[0010] [Figure 1] FIG. 1 illustrates an example of the configuration of an information processing system. [Figure 2] FIG. 2 illustrates an example of the configuration of a server device. [Figure 3] FIG. 2 is a diagram illustrating an example of the configuration of a terminal device. [Figure 4] FIG. 1 is a diagram illustrating an example of the configuration of an in-vehicle device. [Figure 5] FIG. 10 is a sequence diagram illustrating an example of an operation of the information processing system. [Figure 6]FIG. 10 is a sequence diagram illustrating a further example of the operation of the information processing system. [Figure 7] FIG. 10 is a diagram showing a display example of an appearance image. [Figure 8] FIG. 10 is a sequence diagram illustrating yet another example of the operation of the information processing system. [Figure 9] FIG. 10 is a diagram showing a display example of a confirmation image. DETAILED DESCRIPTION OF THE INVENTION

[0011] The following describes the embodiments.

[0012] FIG. 1 is a diagram illustrating an example of the configuration of an information processing system according to an embodiment. The information processing system 1 includes one or more server devices 10, terminal devices 12 and 13, and an in-vehicle device 14, which are connected to each other via a network 11 so as to be able to communicate with each other. The server device 10 is, for example, a server computer that belongs to a cloud computing system or other computing system and functions as a server that implements various functions. The server device 10 corresponds to the "information processing device" in this embodiment. The terminal devices 12 and 13 are information processing devices equipped with communication functions and used by a purchaser of a vehicle 15 (hereinafter referred to as a "user") and a car dealer staff member to whom the vehicle 15 is delivered before delivery, respectively. The terminal devices 12 and 13 are, for example, smartphones, tablet devices, etc., but the terminal device 12 may include a virtual reality (VR) device that can be worn by a user. An external camera 16 may also be connected to the terminal device 13. The in-vehicle device 14 is a control device for equipment mounted on the vehicle 15. The in-vehicle device 14 may include the equipment itself. The equipment is, for example, a navigation system, an air conditioning system, lighting devices including headlights and blinkers, sound devices including a horn, etc. The network 11 is, for example, the Internet, but may also be an ad-hoc network, a LAN, a MAN (Metropolitan Area Network), or other networks, or any combination thereof.

[0013] In this embodiment, the information processing system 1 sends information to the user to check the current status of the vehicle 15 that the user purchased and brought to the car dealer's storefront until the vehicle is delivered to the user's home or other location. Specifically, the server device 10 stores information indicating the delivery status of the vehicle 15, and sends information to the terminal device 12 to check the current status of the vehicle 15, provided that the delivery status reaches a predetermined status. The user can check the current status of the vehicle 15 by operating the terminal device 12, thereby reducing the stress the user feels while waiting for delivery. This improves convenience for users waiting for delivery.

[0014] 2 is a diagram illustrating an example configuration of the server device 10. The server device 10 has a communication unit 21, a storage unit 22, and a control unit 23. The server device 10 may be a single server computer, or may be configured from two or more computers that are communicably connected and operate in cooperation with each other. In this case, the configuration shown in FIG. 2 is appropriately arranged in the two or more server computers.

[0015] The communication unit 21 includes one or more communication interfaces. The communication interface is, for example, a LAN interface. The communication unit 21 receives information used in the operation of the server device 10 and transmits information obtained by the operation of the server device 10. The server device 10 is connected to the network 11 by the communication unit 21 and communicates information with other devices via the network 11.

[0016] The storage unit 22 includes, for example, one or more semiconductor memories, one or more magnetic memories, one or more optical memories, or a combination of at least two of them, that function as a main storage device, an auxiliary storage device, or a cache memory. The semiconductor memory is, for example, a random access memory (RAM) or a read only memory (ROM). The RAM is, for example, a static RAM (SRAM) or a dynamic RAM (DRAM). The ROM is, for example, an electrically erasable programmable read only memory (EEPROM). The storage unit 22 stores information used in the operation of the server device 10 and information obtained by the operation of the server device 10.

[0017] The control unit 23 includes one or more processors, one or more dedicated circuits, or a combination thereof. The processor is, for example, a general-purpose processor such as a CPU (Central Processing Unit), or a dedicated processor such as a GPU (Graphics Processing Unit) specialized for a specific process. The dedicated circuit is, for example, an FPGA (Field-Programmable Gate Array), an ASIC (Application Specific Integrated Circuit), etc. The control unit 23 executes information processing related to the operation of the server device 10 while controlling each unit of the server device 10.

[0018] The functions of the server device 10 are realized by executing a control program on a processor included in the control unit 23. The control program is a program that causes the server computer to execute processing of steps included in the operation of the server device 10, thereby causing the server computer to realize functions corresponding to the processing of those steps. In other words, the control program is a program that causes a computer to function as the server device 10. Also, some or all of the functions of the server device 10 may be realized by a dedicated circuit included in the control unit 23. Also, the control program may be stored in a non-transitory recording / storage medium that is readable by the server device 10, and read by the server device 10 from the medium.

[0019] 3 is a diagram illustrating the configuration of the terminal device 12. The configuration example of the terminal device 12 shown here is also applied to the terminal device 13. The terminal device 12 has a communication unit 31, a storage unit 32, a control unit 33, an input unit 35, and an output unit 36. The terminal device 12 may also include a positioning unit 34.

[0020] The communication unit 31 includes one or more communication interfaces compatible with wired or wireless LAN standards. The communication interfaces include interfaces compatible with mobile communication standards such as LTE (Long Term Evolution), 4G (4th Generation), or 5G (5th Generation). The communication interfaces also include interfaces compatible with short-range wireless communication standards such as Wi-Fi, Bluetooth, or infrared communication. The terminal device 13 is connected to the network 11 by the communication unit 31 via a nearby router device or a mobile communication base station, and communicates information with other devices via the network 11.

[0021] The memory unit 32 includes one or more semiconductor memories, one or more magnetic memories, one or more optical memories, or a combination of at least two of these. The semiconductor memories are, for example, RAM or ROM. The RAM is, for example, SRAM or DRAM. The ROM is, for example, EEPROM. The memory unit 32 functions as, for example, a main memory device, an auxiliary memory device, or a cache memory. The memory unit 32 stores information used in the operation of the control unit 33 and information obtained by the operation of the control unit 33.

[0022] The control unit 33 has, for example, one or more general-purpose processors such as a CPU, an MPU (Micro Processing Unit), or one or more dedicated processors specialized for specific processing. Alternatively, the control unit 33 may have one or more dedicated circuits such as an FPGA, an ASIC, or the like. The control unit 33 performs overall control of the operation of the terminal device 13 by operating according to a control / processing program or operating according to an operating procedure implemented as a circuit. The control unit 33 then transmits and receives various information to and from the server device 10, etc. via the communication unit 31, and performs the operation according to this embodiment.

[0023] The positioning unit 34 includes one or more GNSS (Global Navigation Satellite System) receivers. GNSS includes at least one of the following: GPS (Global Positioning System), QZSS (Quasi-Zenith Satellite System), BeiDou, GLONASS (Global Navigation Satellite System), and Galileo. The positioning unit 34 acquires location information of the terminal device 13 and sends it to the control unit 33.

[0024] The input unit 35 includes one or more input interfaces. The input interface may be, for example, a physical key, a capacitive key, a pointing device, a touch screen integrated with a display, or a microphone that accepts voice input. The input interface may further include a camera that captures captured images or image codes, or an IC card reader. If the terminal device 12 includes a VR terminal such as a head-mounted display, the input unit 35 may include a tracking sensor that detects a user's gesture movements. The terminal device 13 may also include an interface with an external camera 16. The input unit 35 accepts an operation to input information used for the operation of the control unit 33 and sends the input information to the control unit 33.

[0025] The output unit 36 includes one or more output interfaces. The output interface is, for example, a display or a speaker. The display is, for example, an LCD (Liquid Crystal Display) or an organic EL (Electro-Luminescence) display. If the terminal device 12 includes a VR terminal such as a head-mounted display, the display may be a head-up display or the like. The output unit 36 outputs information obtained by the operation of the control unit 33.

[0026] The functions of the control unit 33 are realized by a processor included in the control unit 33 executing a control program. The control program is a program for causing the processor to function as the control unit 33. In addition, some or all of the functions of the control unit 33 may be realized by a dedicated circuit included in the control unit 33.

[0027] FIG. 4 shows an example configuration of the in-vehicle device 14. The in-vehicle device 14 includes a communication unit 41, a storage unit 42, a control unit 43, a positioning unit 44, an input unit 45, an output unit 46, and a detection unit 47. These may be configured as a single control unit, two or more control units, or a control unit and other devices such as a communication device. The control unit includes, for example, an ECU (Electronic Control Unit). The communication device includes, for example, a DCM (Data Communication Module). Each unit is connected to each other or to equipment of the vehicle 15 via an in-vehicle network conforming to a standard such as CAN (Controller Area Network) so as to be able to communicate information. The equipment of the vehicle 15 includes, for example, a navigation system, an air conditioning unit, lighting devices including headlights and turn signals, and audio devices including a horn.

[0028] The communication unit 41 includes one or more communication interfaces. The communication interfaces include interfaces compatible with mobile communication standards such as LTE, 4G, or 5G. The communication interfaces also include interfaces compatible with short-range wireless communication standards such as Wi-Fi (registered trademark), Bluetooth (registered trademark), or infrared communication. The communication unit 41 receives information used in the operation of the control unit 43 and transmits information obtained by the operation of the control unit 43. The control unit 43 is connected to the network 11 via a mobile communication base station by the communication unit 41, and communicates information with other devices via the network 11.

[0029] The storage unit 42 includes one or more semiconductor memories, one or more magnetic memories, one or more optical memories, or a combination of at least two of these. The semiconductor memories are, for example, RAM or ROM. The RAM is, for example, SRAM or DRAM. The ROM is, for example, EEPROM. The storage unit 42 functions as, for example, a main storage device, an auxiliary storage device, or a cache memory. The storage unit 42 stores information used in the operation of the control unit 43 and information obtained by the operation of the in-vehicle device 14.

[0030] The control unit 43 includes one or more processors, one or more dedicated circuits, or a combination thereof. The processor is a general-purpose processor such as a CPU, or a dedicated processor specialized for a specific process. The dedicated circuit is, for example, an FPGA or an ASIC. The control unit 43 executes information processing related to the operation of the vehicle 15 while controlling each part of the control unit 43.

[0031] The positioning unit 44 includes one or more GNSS receivers. GNSS includes at least one of GPS, QZSS, BeiDou, GLONASS, and Galileo, for example. The positioning unit 44 acquires position information of the vehicle 15 and sends it to the control unit 43.

[0032] The input unit 45 includes one or more input interfaces. The input interface may be, for example, a physical key, a capacitive key, a pointing device, a touch screen integrated with a display, or a microphone for accepting voice input. The input interface may further include a camera for capturing captured images or image codes, or an IC card reader. The input unit 45 accepts user operations for inputting information used in the operation of the control unit 43 and sends the input information to the control unit 43.

[0033] The output unit 46 includes one or more output interfaces. The output interface is, for example, a display or a speaker. The display is, for example, an LCD or an organic EL display. The output unit 46 outputs information obtained by the operation of the control unit 43 to, for example, the user.

[0034] The detection unit 47 has one or more sensors or an interface with one or more sensors that detect the state of each part of the vehicle 15. The sensors include, for example, sensors that detect the temperature of each part of the vehicle 15, the remaining battery charge, and the motion state of the vehicle 15 (speed, longitudinal acceleration, lateral acceleration, deceleration, etc.). The detection unit 47 sends information indicating each state detected by the sensors to the control unit 43.

[0035] The functions of the control unit 43 are realized by executing a control program on a processor included in the control unit 43. The control program is a program that causes a computer to execute processing of steps included in the operation of the control unit 43, thereby causing the computer to realize functions corresponding to the processing of those steps. In other words, the control program is a program that causes a computer to function as the control unit 43. Furthermore, some or all of the functions of the control unit 43 may be realized by a dedicated circuit included in the control unit 43.

[0036] FIG. 5 is a sequence diagram illustrating the operation procedure of the information processing system 1 according to this embodiment. FIG. 5 illustrates the procedure for the cooperative operation of the server device 10 and the terminal devices 12 and 13 when a user checks the current status of the vehicle 15 he or she purchased while waiting for delivery. The steps relating to various information processing by the server device 10 and the terminal devices 12 and 13 in FIG. 5 are executed by the respective control units 23, 33, and 33. Furthermore, the steps relating to the transmission and reception of various information by the server device 10 and the terminal devices 12 and 13 are executed by the respective control units 23, 33, and 33 transmitting and receiving information to each other via the respective communication units 21, 31, and 31. In the server device 10 and the terminal devices 12 and 13, the control units 23, 33, and 33 appropriately store the transmitted and received information in the respective storage units 22, 32, and 32. Furthermore, the control units 23, 33, and 33 accept input of various information via the input units 35, 35, and 35, respectively, and output various information via the respective output units 36, 36, and 36, respectively.

[0037] In step S50, the terminal device 13 sends the input information on the delivery status to the server device 10. The car dealer's staff operates the terminal device 13 to input information on the delivery status of the vehicle 15 and send it to the server device 10.

[0038] In step S51, the server device 10 updates the delivery status. Delivery status information is stored in the memory unit 22 of the server device 10. The delivery status information includes status information indicating the delivery status of each purchased vehicle. The status has stages such as "in production," "in inspection," "in transport," "optional equipment being installed," and "arrived at the store." The server device 10 updates the delivery status to the delivery status sent from the terminal device 13.

[0039] In step S52, the server device 10 sends information on the delivery status to the terminal device 12.

[0040] In step S53, the terminal device 12 sends a confirmation request to the server device 10. The terminal device 12 displays the delivery status to the user, and the user operates the terminal device 12 in accordance with the status to send a confirmation request to the server device 10. For example, the terminal device 12 sends the confirmation request to the server device 10 on the condition that the delivery status is "arrived at store." The confirmation request is information requesting confirmation of the current state of the vehicle 15 that has arrived at the car dealer's store.

[0041] Fig. 6 is a sequence diagram for explaining further operation procedures of the information processing system 1. The procedures in Fig. 6 show procedures related to the cooperative operation of the server device 10 and the terminal devices 12 and 13, which are executed after the user sends a confirmation request to the server device 10 in the procedures in Fig. 5. Each step in Fig. 6 is executed by the control unit or the like of each device, similarly to Fig. 5.

[0042] In step S60, in response to the confirmation request, the server device 10 sends menu information to the terminal device 12. The menu information is options for checking the current state of the vehicle 15, and includes, for example, an option for displaying an exterior image of the vehicle 15.

[0043] In step S61, the terminal device 12 accepts a selection for a menu. For example, the terminal device 12 displays a menu screen based on menu information and accepts a selection operation by the user. Here, a case where the user requests an exterior image of the vehicle 15 is taken as an example.

[0044] In step S62, the terminal device 12 sends a request for an external appearance image to the server device 10.

[0045] In step S63, the server device 10 sends an image capturing instruction to the terminal device 13. In response to the request for the exterior image, the server device 10 sends an instruction to the terminal device 13 to cause the terminal device 13 to capture an image of the exterior of the vehicle 15.

[0046] In step S65, the terminal device 13 takes an image of the vehicle 15 in response to the image capture instruction. The terminal device 13 controls, for example, the external camera 16 to capture an image of the vehicle 15 and acquires the captured image. The camera 16 is installed in an arbitrary position in the storefront where it can capture an image of the exterior of the vehicle 15. The image capture is performed at an arbitrary frame rate.

[0047] In step S66, the terminal device 13 sends the captured image to the server device 10. The captured image may be a still image or a moving image of any length of time.

[0048] In step S67, the server device 10 generates an exterior image. The server device 10 performs any image processing such as brightness adjustment, color conversion, and various corrections on the captured image to generate an exterior image for displaying the exterior of the vehicle 15.

[0049] In step S68, the server device 10 sends the external appearance image to the terminal device 12.

[0050] In step S69, the terminal device 12 displays an exterior image. The terminal device 12 displays the exterior image of the vehicle 15 to the user. For example, as shown in the display example of the exterior image in FIG. 7 , the terminal device 12 displays an exterior image 70 of the vehicle 15 including optional parts 71 added to the vehicle 15, optional designs 72, etc. The terminal device 12 may display the exterior image 70 on a display of a smartphone, a tablet terminal, or the like, or may display the exterior image 70 on a head-mounted display of a VR device, for example.

[0051] In this way, the user can appreciate the current state, i.e., the appearance, of the vehicle 15 as a specific item that he or she purchased and added appropriate options to while waiting for delivery of the vehicle 15. This improves the convenience of the user waiting for delivery of the vehicle.

[0052] Although the above description shows an example in which an exterior image of the vehicle 15 is displayed to the user, the present embodiment also includes a case in which an image of the interior of the vehicle 15 is displayed to the user. In this case, for example, the camera 16 in the storefront is installed at an arbitrary position where it can capture an image of the interior of the vehicle 15. Furthermore, the exterior image or an image for display inside the vehicle interior may be generated by the terminal device 12 by the server device 10 sending the corresponding captured image to the terminal device 12.

[0053] Fig. 8 is a sequence diagram for explaining yet another operation procedure of the information processing system 1. The procedure in Fig. 8 shows a procedure related to the cooperative operation of the server device 10, the terminal devices 12 and 13, and the in-vehicle device 14, which is executed after the user sends a confirmation request to the server device 10 in the procedure in Fig. 5. Each step in Fig. 8 is executed by the control unit etc. of each device, and also by the control unit 43, communication unit 41 etc. of the in-vehicle device 14, as in Fig. 5.

[0054] In step S60, the server device 10 sends menu information to the terminal device 12 in response to the confirmation request, and in step S61, the terminal device 12 accepts a selection for the menu. Here, a case where the user requests to operate equipment of the vehicle 15 is taken as an example.

[0055] In step S800, the terminal device 12 sends an equipment operation request to the server device 10.

[0056] In step S801, in response to the operation request, the server device 10 sends a communication connection request to the in-vehicle device 14 to operate the equipment. At this time, the in-vehicle device 14 has been turned on by, for example, a car dealer's staff member and has been started up. For example, the server device 10 may send a notification to the terminal device 13 urging the staff member to start up the in-vehicle device 14, and the terminal device 13 may output information urging the staff member to start up the in-vehicle device 14.

[0057] In step S802, in response to the connection request, the in-vehicle device 14 sends a connection confirmation to the server device 10 to establish a connection.

[0058] In step S803, the server device 10 generates an interface image. The interface image is an image for providing an interface for the user to operate the equipment. The server device 10 generates the interface image based on an arbitrary algorithm and screen design.

[0059] In step S804, the server device 10 sends interface information to the terminal device 12. The interface information includes information for displaying an interface image.

[0060] In step S805, the terminal device 12 displays an interface image and accepts user operations. The terminal device 12 displays an interface image for operating equipment of the vehicle 15 to the user. For example, as shown in the display example of FIG. 9 , the terminal device 12 displays an interface image 93 together with a captured image 90 of the vehicle 15. The terminal device 12 may display the interface image 93 on a display of a smartphone, a tablet terminal, or the like, or on a head-mounted display of a VR device. In addition, the terminal device 12 accepts, for example, a tap operation, a gesture operation, or the like, by the user on operation objects 94a, 94b, 94c, and 94d included in the interface image 93.

[0061] In step S806, the terminal device 12 sends operation information corresponding to the operation to the server device 10.

[0062] In response to the operation information, the server device 10 sends an image capture instruction to the terminal device 13 in step S807, and sends an operation instruction corresponding to the operation information to the in-vehicle device 14 in step S808.

[0063] In step S809, in response to the imaging instruction, the terminal device 13 captures an image of the vehicle 15. The terminal device 13 controls, for example, the external camera 16 to capture an image of the vehicle 15, and acquires the captured image.

[0064] In step S810, the in-vehicle device 14 executes an operation in response to the operation instruction, such as starting up the navigation system, starting up the air conditioning system, turning on the lighting system, or sounding the audio system.

[0065] In step S811, the in-vehicle device 14 sends operational images to the server device 10. The operational images are images generated by the operation of the in-vehicle device 14, and include display images corresponding to various functions of the navigation system.

[0066] In step S812, the terminal device 13 transmits the captured image to the server device 10. The captured image is a moving image of an arbitrary time.

[0067] In step S813, the server device 10 sends the captured image and the motion image to the terminal device 12. The server device 10 may perform any image processing such as brightness adjustment, color conversion, and various corrections on the captured image.

[0068] In step S815, the terminal device 12 displays a confirmation image. The terminal device 12 displays the confirmation image to the user for confirming the operation of the equipment of the vehicle 15. For example, as in the display example of FIG. 9 , the terminal device 12 displays the confirmation image superimposed on the captured image 90 of the vehicle 15 and the interface image 93. For example, in response to an operation on an operation object 94b for displaying a map of the navigation system, a map image 95b is displayed as the confirmation image. In response to an operation on an operation object 94d for displaying a calendar, a calendar image 95d is displayed as the confirmation image. In addition, in response to an operation on an operation object 94a for turning on the lights of the vehicle 15, the lighting of the lights 91 of the vehicle 15 is shown in the captured image 90. Here, the captured image 90 corresponds to the confirmation image. Note that the confirmation image may be accompanied by audio information. For example, when an operation to honk the horn is performed on the interface image 93, the camera 16 collects audio along with the captured image when the horn of the vehicle 15 honks in response to the operation. The audio added to the captured image of the vehicle 15 may be played back and output by the terminal device 12. Also, when the car audio of the navigation system is started in the interface image 93, audio information may be sent from the in-vehicle device 14 along with the operating image, and the audio may be played back and output by the terminal device 12.

[0069] In this way, the user can check and verify the current state of the vehicle 15 as the specific item that he or she has purchased, i.e., the operation of the equipment, while waiting for delivery of the vehicle 15. This improves the convenience of the user waiting for delivery of the vehicle.

[0070] In a modified example, in step S813, the server device 10 may send guidance information to the terminal device 12 in addition to the captured image and the operational image. The guidance information is information explaining each function and option of the equipment of the vehicle 15. The terminal device 12 can display the guidance information in response to an arbitrary operation, such as a long press, on the operation objects 94a, 94b, 94c, 94d, etc. on the interface image 93. For example, the guidance information is an explanation of how to operate the navigation system, air conditioning device, lighting device, audio device, etc. Alternatively, the guidance information may be in the form of a quiz that prompts the user to select the correct answer for how to operate the navigation system, air conditioning device, lighting device, audio device, etc. from options. Displaying such guidance information or outputting it as audio can increase the user's interest.

[0071] In a further modification, the server device 10 collects information on the operation history of each function of the equipment from the in-vehicle device 14. By collecting the operation history of each function not only from the specific vehicle 15 but also from the in-vehicle devices 14 of other vehicles, the server device 10 assigns a priority to each function based on the frequency of use. Then, the server device 10 selects guidance information for, for example, any number of top-ranked functions according to the priority and sends it to the terminal device 12. This allows the user to check guidance information for functions that are used more frequently. This allows the user to obtain prior knowledge about functions that are likely to be used more frequently before the vehicle 15 is delivered.

[0072] In the above-described embodiment, the processing and control programs that define the operation of the terminal devices 12, 13 and the in-vehicle device 14 may be stored in the memory unit 22 of the server device 10 or in the memory unit of another server device, and may be downloaded to each device via the network 11, or may be stored in a non-transitory recording and storage medium that can be read by each device, and may be read from the medium by each device.

[0073] Although the embodiments have been described above based on the drawings and examples, it should be noted that those skilled in the art can easily make various modifications and alterations based on the present disclosure. Therefore, it should be noted that these modifications and alterations are included in the scope of the present disclosure. For example, the functions included in each means, step, etc. can be rearranged so as not to be logically inconsistent, and multiple means, steps, etc. can be combined or divided into one.

[0074] Some embodiments of the present disclosure will be described below as examples, however, it should be noted that the embodiments of the present disclosure are not limited to these examples. [Appendix 1] The Communications Department and a storage unit for storing information indicating the delivery status of a predetermined vehicle; a control unit that communicates via the communication unit, The control unit sends information for confirming the current status of the specified vehicle to the terminal device on the condition that the delivery status reaches a specified status. Information processing device. [Appendix 2] In Appendix 1, the information for confirming the current state is an image showing the exterior of the specified vehicle including exterior parts or an image of the interior of the vehicle including the interior; Information processing device. [Appendix 3] In Appendix 1 or 2: The information for confirming the current status is an operation screen for accepting an operation to the equipment of the specified vehicle, or an image showing the operation of the equipment. Information processing device. [Appendix 4] In Appendix 3, The equipment includes one or more of a navigation system, an air conditioning system, a lighting system, and an audio system. Information processing device. [Appendix 5] In Appendix 3 or 4, The control unit includes guidance information for guiding the operation of the equipment on the operation screen. Information processing device. [Appendix 6] In Appendix 5: the storage unit generates the guidance information based on usage history information indicating usage statuses of equipment in other vehicles related to the predetermined vehicle. Information processing device. [Appendix 7] In any of Supplementary Notes 1 to 6, the terminal device is a wearable terminal capable of displaying an image to a user, the control unit generates an image that can be displayed by the wearable device and corresponds to the information for checking the current situation. Information processing device. [Appendix 8] A system including an information processing device that stores information indicating the delivery status of a predetermined vehicle, and a terminal device that communicates with the information processing device, the information processing device sends information for confirming the current state of the specified vehicle to the terminal device on the condition that the delivery status reaches a specified status; The terminal device outputs information for confirming the current situation. system. [Appendix 9] In Appendix 8: the information for confirming the current state is an image showing the exterior of the specified vehicle including exterior parts or an image of the interior of the vehicle including the interior; system. [Appendix 10] In Appendix 8 or 9: The information for confirming the current status is an operation screen for accepting an operation to the equipment of the specified vehicle, or an image showing the operation of the equipment. system. [Appendix 11] In Appendix 10: The equipment includes one or more of a navigation system, an air conditioning system, a lighting system, and an audio system. system. [Appendix 12] In Appendix 10 or 11: the information processing device includes, on the operation screen, guidance information that guides the operation of the equipment, system. [Appendix 13] In Appendix 12: the information processing device generates the guidance information based on usage history information indicating usage statuses of equipment in other vehicles related to the predetermined vehicle. system. [Appendix 14] In any of Appendices 8 to 13, the terminal device is a wearable terminal capable of displaying an image to a user, the information processing device generates an image that can be displayed by the wearable device and corresponds to the information for checking the current situation. system. [Appendix 15] An operation method of a system having an information processing device that stores information indicating the delivery status of a predetermined vehicle and a terminal device that communicates with the information processing device, the information processing device sends information for confirming the current state of the specified vehicle to the terminal device on the condition that the delivery status reaches a specified status; The terminal device outputs information for confirming the current state. How it works. [Appendix 16] In Appendix 15: the information for confirming the current state is an image showing the exterior of the specified vehicle including exterior parts or an image of the interior of the vehicle including the interior; How it works. [Appendix 17] In Annex 15 or 16: The information for confirming the current status is an operation screen for accepting an operation to the equipment of the specified vehicle, or an image showing the operation of the equipment. How it works. [Appendix 18] In Appendix 17: The equipment includes one or more of a navigation system, an air conditioning system, a lighting system, and an audio system. How it works. [Appendix 19] In Appendix 17 or 18: the information processing device includes, on the operation screen, guidance information that guides the operation of the equipment, How it works. [Appendix 20] In any of Supplementary Notes 17 to 19, the information processing device generates the guidance information based on usage history information indicating usage statuses of equipment in other vehicles related to the predetermined vehicle. How it works. [Explanation of symbols]

[0075] 1. Information Processing Systems 10 Server device 11 Network 12, 13 Terminal equipment 14 Onboard equipment 15 vehicles 16 Camera 21, 31, 41 Communications Department 22, 32, 42 storage section 23, 33, 43 Control section 34, 44 Positioning unit 35, 45 Input section 36, 46 Output section 37 Detection unit

Claims

1. The Communications Department and a storage unit for storing information indicating the delivery status of a predetermined vehicle; a control unit that communicates via the communication unit, The control unit sends information for confirming the current status of the specified vehicle to the terminal device on the condition that the delivery status reaches a specified status. Information processing device.

2. In claim 1, the information for confirming the current state is an image showing the exterior of the specified vehicle including exterior parts or an image of the interior of the vehicle including the interior; Information processing device.

3. In claim 1, The information for confirming the current status is an operation screen for accepting an operation to the equipment of the specified vehicle, or an image showing the operation of the equipment. Information processing device.

4. In claim 3, The equipment includes one or more of a navigation system, an air conditioning system, a lighting system, and an audio system. Information processing device.

5. In claim 3, The control unit includes guidance information for guiding the operation of the equipment on the operation screen. Information processing device.

6. In claim 5, the storage unit generates the guidance information based on usage history information indicating usage statuses of equipment in other vehicles related to the predetermined vehicle. Information processing device.

7. In claim 1, the terminal device is a wearable terminal capable of displaying an image to a user, the control unit generates an image that can be displayed by the wearable device and corresponds to the information for checking the current situation. Information processing device.

8. A system including an information processing device that stores information indicating the delivery status of a predetermined vehicle, and a terminal device that communicates with the information processing device, the information processing device sends information for confirming the current state of the specified vehicle to the terminal device on the condition that the delivery status reaches a specified status; The terminal device outputs information for confirming the current situation. system.

9. In claim 8, the information for confirming the current state is an image showing the exterior of the specified vehicle including exterior parts or an image of the interior of the vehicle including the interior; system.

10. In claim 8, The information for confirming the current status is an operation screen for accepting an operation to the equipment of the specified vehicle, or an image showing the operation of the equipment. system.

11. In claim 10, The equipment includes one or more of a navigation system, an air conditioning system, a lighting system, and an audio system. system.

12. In claim 10, the information processing device includes, on the operation screen, guidance information that guides the user to operate the equipment; system.

13. In claim 12, the information processing device generates the guidance information based on usage history information indicating usage statuses of equipment in other vehicles related to the predetermined vehicle. system.

14. In claim 8, the terminal device is a wearable terminal capable of displaying an image to a user, the information processing device generates an image that can be displayed by the wearable device and corresponds to the information for checking the current situation. system.

15. 1. A method for operating a system having an information processing device that stores information indicating the delivery status of a predetermined vehicle, and a terminal device that communicates with the information processing device, comprising: the information processing device sends information for confirming the current state of the specified vehicle to the terminal device on the condition that the delivery status reaches a specified status; The terminal device outputs information for confirming the current state. How it works.

16. In claim 15, the information for confirming the current state is an image showing the exterior of the specified vehicle including exterior parts or an image of the interior of the vehicle including the interior; How it works.

17. In claim 15, The information for confirming the current status is an operation screen for accepting an operation to the equipment of the specified vehicle, or an image showing the operation of the equipment. How it works.

18. In claim 17, The equipment includes one or more of a navigation system, an air conditioning system, a lighting system, and an audio system. How it works.

19. In claim 17, the information processing device includes, on the operation screen, guidance information that guides the operation of the equipment, How it works.

20. In claim 17, the information processing device generates the guidance information based on usage history information indicating usage statuses of equipment in other vehicles related to the predetermined vehicle. How it works.

Images