Information processing system and information processing method

Abstract

To handle attributes of visitors who visit a facility even when the attributes of the visitors are diverse.SOLUTION: An information processing system includes: a facility that performs predetermined processing and outputs operational information related to processing operation and equipment; an input unit configured to be able to acquire external information as input information; a control unit that can generate response information to the input information based on the operational information and the input information; and at least one of an output unit configured to be able to output the response information and a display unit configured to be able to display the response information. The control unit acquires information related to user attributes, the input information, and the operational information as learning information, generates the response information based on the information related to the user attributes, the input information input by the user, and the operational information acquired from the facility, and outputs the response information to at least one of the output unit and the display unit.SELECTED DRAWING: Figure 2

Description

[Technical Field]

[0001] The present invention relates to an information processing system and an information processing method. [Background technology]

[0002] Traditionally, many publicly operated facilities, such as waste disposal facilities, have accepted tours from the public due to their public nature. When accepting tours from the public, guides such as facility managers and attendants are sometimes in charge of welcoming and guiding the public. Guides provide explanations to the public and present materials such as videos and slides. Guides also lead visitors through the facility, guiding them along a designated tour route. During this tour, guides accept questions from visitors, and tour attendants who assist visitors answer their questions.

[0003] With regard to tours of facilities such as waste disposal facilities, proposals have been made such as the control system described in Patent Document 1 and the method described in Patent Document 2 of generating guide information based on attributes associated with people. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent Publication No. 2021-68112 [Patent Document 2] Japanese Patent Application Publication No. 2017-211932 Summary of the Invention [Problem to be solved by the invention]

[0005] Visitors to facilities such as waste disposal facilities include local residents, elementary and junior high school students visiting as part of their school educational activities, members of organizations and committees related to waste disposal, and visitors from overseas. Furthermore, in the case of visitors from overseas, some visitors may not understand Japanese, and explanations and answers to questions must be provided in a language other than Japanese that the visitors can understand, which may require the presence of an interpreter. In this way, when the visitor demographics are diverse, the person leading the tour must provide explanations and answers to questions tailored to the visitor demographics, and prepare an interpreter. Therefore, there has been a need for the development of technology that can appropriately accommodate the demographics of each visitor, even when the demographics of visitors to facilities such as waste disposal facilities are diverse.

[0006] The present invention has been made in consideration of the above, and its purpose is to propose an information processing system and an information processing method that can accommodate the attributes of visitors to a facility, even if the attributes of the visitors are diverse. [Means for solving the problem]

[0007] In order to solve the above-mentioned problems and achieve the above-mentioned object, an information processing system according to one aspect of the present invention is an information processing system having a facility that performs a predetermined process and outputs operating information related to the operation of the process and equipment, an input unit configured to acquire information from outside as input information, a control unit that can generate response information to the input information based on the operating information and the input information, and at least one of an output unit configured to output the response information and a display unit configured to display the response information, wherein the control unit acquires information related to a user's attributes, the input information, and the operating information as learning information, generates the response information based on the information related to the user's attributes, the input information input by the user, and the operating information acquired from the facility, and outputs the response information to at least one of the output unit and the display unit.

[0008] In an information processing device according to one aspect of the present invention, in the above invention, the control unit has a language determination unit that determines the language of the input information, and generates the answer information based on the language determined by the language determination unit.

[0009] In the information processing device according to one aspect of the present invention, in the above invention, the learning information includes at least one of information on the user's age and information on the language used.

[0010] In the information processing device according to one aspect of the present invention, in the above invention, the predetermined process is waste incineration, and the facility is a waste incineration plant.

[0011] An information processing method according to one aspect of the present invention is an information processing method executed by a control unit in an information processing system having a facility that performs a predetermined process and outputs operating information related to the operation of the process and equipment, an input unit configured to acquire information from outside as input information, a control unit that can generate response information to the input information based on the operating information and the input information, and at least one of an output unit configured to output the response information and a display unit configured to display the response information, the information processing method being executed by the control unit, which acquires information related to a user's attributes, the input information, and the driving information as learning information, generates the response information based on the information related to the user's attributes, the input information input by the user, and the driving information acquired from the facility, and outputs the response information to at least one of the output unit and the display unit. [Effects of the Invention]

[0012] According to the information processing system and information processing method of the present invention, even if the attributes of visitors touring a facility are diverse, it is possible to accommodate the attributes of the visitors. [Brief explanation of the drawings]

[0013] [Figure 1]FIG. 1 is a block diagram showing a voice guidance response system to which an input / output device and a generating artificial intelligence device according to an embodiment of the present invention can be applied. [Figure 2] FIG. 2 is a block diagram showing a schematic configuration of a generative artificial intelligence device according to an embodiment of the present invention. [Figure 3] FIG. 3 is a diagram for explaining a method for responding to visitors in the voice guidance response system according to the first embodiment of the present invention. [Figure 4] FIG. 4 is a diagram illustrating the configuration of an input / output device provided in a facility in the voice guidance response system according to the embodiment of the present invention. [Figure 5] FIG. 5 is a diagram for explaining a method for responding to visitors who speak a language other than Japanese in the voice guidance response system according to the second embodiment of the present invention. [Figure 6] FIG. 6 is a diagram for explaining the problems associated with the prior art. [Figure 7] FIG. 7 is a diagram for explaining the problems associated with the prior art. DETAILED DESCRIPTION OF THE INVENTION

[0014] Hereinafter, embodiments of the present invention will be described with reference to the drawings. In all drawings of the following embodiments, the same or corresponding parts are designated by the same reference numerals. Furthermore, the present invention is not limited to the embodiments described below.

[0015] First, in describing the embodiments of the present invention, the problems that the inventors have found and the intensive studies that have been carried out to solve the problems will be described. Figures 6 and 7 are diagrams for explaining the problems of the prior art.

[0016] First, the inventors studied how to handle current tours of facilities such as waste disposal facilities. Tourists of public facilities include local residents, students, members of related organizations and committees, and visitors who speak languages ​​other than Japanese. Because the visitors' attributes vary widely, the tour guide must prepare explanations and answers to questions tailored to the visitor's attributes. Specifically, as shown in FIG. 6 , when a visitor U3 is being guided by a guide U4 along a tour route, if the visitor U3 asks a question to the guide U4, the guide U4 will provide an explanation or answer the question verbally.

[0017] Furthermore, as shown in Figure 7, if visitor U5 is from outside Japan, he or she may not be able to understand Japanese. In this case, explanations and answers to questions must be provided in a language other than Japanese that visitor U5 can understand, such as English or French. If responder U4 cannot speak a language that visitor U5 can understand, an interpreter U6 must be brought along to translate between the language that visitor U5 can understand and Japanese. In other words, in the case of visitor U5 from outside Japan, interpreter U6 supports communication with responder U4. However, when responder U4 explains facilities such as waste disposal facilities or manufacturing plants, the terminology used in the explanation is highly specialized. Therefore, interpreter U6 may have difficulty interpreting the facility's technical terminology used by responder U4, which may result in the explanation by responder U4 being mistranslated into unintended content.

[0018] There is also the problem that the level and perspective of questions vary depending on the attributes of visitors U3 and U5. In other words, the content of questions varies widely depending on the attributes of visitors U3 and U5, and it takes a great deal of effort to respond to each of the wide range of attributes of visitors U3 and U5. For this reason, the present inventors have focused on cases where the attributes of visitors U3 and U5 who tour facilities such as waste disposal facilities and manufacturing plants vary widely, and have conducted various studies to enable appropriate responses to be made according to the attributes of each visitor U3 and U5.

[0019] First, the inventors came up with a method of automatically answering questions from visitors using generative artificial intelligence (generative AI) such as ChatGPT. Specifically, they came up with a voice guidance response system that uses generative AI that has previously learned learning information such as operational information about waste treatment facilities and manufacturing plants, information about language, and information about the attributes of visitors and questioners.

[0020] Information about waste treatment facilities includes, but is not limited to, information about the facility's equipment, technical information about waste treatment, information about the area where the facility is located, information about the state of waste treatment in Japan, etc. Furthermore, operational information about the facility, such as the amount of waste treated and the amount of power generated on the day, as well as annual, monthly, and daily operational information stored in information processing devices that control waste treatment facilities and manufacturing plants, can be input as input parameters to the generation AI.

[0021] This allows the generating AI to learn and utilize various information such as information about the facility and visitors, eliminating the need for guides to prepare explanations tailored to the visitor's attributes or answers to questions. Furthermore, by combining it with a device capable of outputting audio, it may even be possible to eliminate the need for guides to guide visitors.

[0022] Such a voice guidance and response system can automatically make announcements using AI voice output. This allows for responses tailored to the visitor's attributes. For example, by supplying information about the visitor (visitor information) to the voice guidance and response system in advance, it becomes possible to select appropriate words that elementary school students can understand when explaining to them. Furthermore, even when a question is asked by a visitor who speaks a language other than Japanese, it becomes possible to output a response tailored to the language used. Furthermore, by being able to recognize the language used in the question, it becomes possible to automatically determine the language input by a visitor from outside Japan and provide a response tailored to that language. The embodiments described below were devised by the inventors through the above-mentioned diligent investigations.

[0023] (Voice Response System) First, a voice guidance response system as an information processing system according to an embodiment of the present invention will be described. Fig. 1 is a schematic diagram showing a voice guidance response system 1 to which an information processing device according to this embodiment can be applied. As shown in Fig. 1, the voice guidance response system 1 according to this embodiment has an information processing device 10, a generating artificial intelligence (generating AI) device 20, and a plant 30, which can communicate with each other via a network 2. In the following description, information is transmitted and received between the respective components via the network 2, but a detailed description of this point will be omitted.

[0024] The network 2 is configured from an internet network, a mobile phone network, etc. The network 2 is, for example, a public communication network such as the internet, and may also include other communication networks such as a wide area network (WAN), a telephone communication network such as a mobile phone, or a wireless communication network such as Wi-Fi.

[0025] (Information processing device) As shown in FIG. 1, information processing device 10 mainly includes input / output device 10A, and further includes input unit 14, output unit 15, and display unit 16. Input / output device 10A has the configuration of a typical computer capable of communicating via network 2. Note that input / output device 10A may also have the configuration of a so-called cloud computer in which information is stored and data processing is performed in a cloud via network 2. Input / output device 10A includes control unit 11, storage unit 12, and communication unit 13. Input / output device 10A is configured to be able to control input unit 14, output unit 15, and display unit 16. That is, input / output device 10A is configured to process information input from input unit 14, and output the information to at least one of output unit 15 and display unit 16 to notify the outside.

[0026] Specifically, the control unit 11 includes a processor such as a CPU (Central Processing Unit), a DSP (Digital Signal Processor), or an FPGA (Field-Programmable Gate Array), and a main memory unit such as a RAM (Random Access Memory) or a ROM (Read Only Memory) (none of which are shown).

[0027] The storage unit 12 is configured with a storage medium selected from an EPROM (Erasable Programmable ROM), a hard disk drive (HDD), and removable media. The removable media is, for example, a Universal Serial Bus (USB) memory or a disc storage medium such as a CD (Compact Disc), a DVD (Digital Versatile Disc), or a Blu-ray (registered trademark) Disc (BD). The storage unit 12 can store an operating system (OS), various programs, various tables, various databases, and the like.

[0028] The control unit 11 loads a program stored in the memory unit 12 into the working area of ​​the main memory unit, executes it, and controls each component unit through the execution of the program, thereby realizing functions that meet a predetermined purpose.

[0029] The storage unit 12 stores a learning information database 121 and a driving information database 122 in which various types of data are stored in a searchable manner. The learning information database 121 and the driving information database 122 are, for example, relational databases (RDB). The databases (DBs) described below are constructed by a database management system (DBMS) program executed by the processor described above controlling the data stored in the storage unit 12.

[0030] The learning information database 121 stores various types of learning information that can be input from the input unit 14 and transmitted to the external generation AI device 20 by the communication unit 13. The learning information includes various types of information that can be used for learning in the generation AI device 20, such as the input prompt (instruction document), information about the visitor such as attributes such as age and gender, and language used, information about the input language used and question content, and voice information.

[0031] The operation information database 122 stores various pieces of operation information that can be acquired from the plant 30, such as a facility or factory, transmitted to the external generation AI device 20 via the communication unit 13, and output to the output unit 15 or the display unit 16. The operation information includes various pieces of information related to the plant 30, such as operation data when operating the plant 30 and information on items being carried in and out of the plant 30.

[0032] The communication unit 13 is, for example, a LAN (Local Area Network) interface board or a wireless communication circuit for wireless communication. The LAN interface board or wireless communication circuit is connected to a network 2 such as the Internet, which is a public communication network. The communication unit 13 is connected to the network 2 and communicates with the generation AI device 20 and the plant 30 to receive and transmit operating information, learning information, and various other information.

[0033] The input unit 14 as an input means is composed of, for example, a keyboard or a touch panel keyboard that is incorporated inside the output unit 15 and detects touch operations on the display panel, or a voice input device that enables calls to and from the outside.

[0034] The output unit 15 as an audio output means is configured with a device capable of outputting voice, music, etc., such as a speaker, earphones, or headphones. The output unit 15 is configured to be able to notify predetermined information to the outside by outputting voice, etc. from the voice output unit in accordance with the control of the control unit 11. Various pieces of information stored in the memory unit 12 can be confirmed by the voice output from the output unit 15.

[0035] The display unit 16, which serves as an image output means, is composed of a device capable of displaying characters, figures, etc. on a display monitor screen, such as a liquid crystal display or a plasma display. The display unit 16 includes a printer that outputs predetermined information by printing it on printing paper, etc. Various pieces of information stored in the memory unit 12 can be confirmed on the display monitor of the display unit 16, etc.

[0036] The above-mentioned input unit 14, output unit 15, and display unit 16 may be integrated to form an input / output display unit such as a touch panel display or a speaker / microphone.

[0037] (Generative AI device) As shown in FIG. 1, the generation AI device 20 has a configuration capable of communicating via a network 2. FIG. 2 is a block diagram showing the configuration of the generation AI device according to this embodiment. The generation AI device 20 is a chatbot device consisting of at least one computer. The generation AI device 20 is capable of realizing a dialogue with any user U as an assistant using text or voice. The generation AI device 20 has a function of generating response information to input information by incorporating a language model. For example, in the generation AI device 20, in order to realize a highly accurate dialogue with the user U, the learning of the language model is added, updated, or rewritten, and the language model is upgraded. The generation AI device 20 can be implemented as a cloud computer.

[0038] 2, the generation AI device 20 includes a control unit 21, a memory unit 22, and a communication unit 23. The control unit 21, the memory unit 22, and the communication unit 23 each have the same physical configuration as the control unit 11, the memory unit 12, and the communication unit 13 described above.

[0039] The control unit 21 loads a program stored in the storage unit 22 into the working area of ​​the main storage unit, executes it, and controls each component unit through the execution of the program, thereby realizing functions that meet a predetermined purpose. The control unit 21 acquires information from the outside using the acquisition unit 211 via the network 2 and the communication unit 23. The control unit 21 functions as a language information analysis unit 212, a language determination unit 213, and an answer generation unit 214 through the execution of a language model 222. Note that the internal configuration of the control unit 21 is not limited to the configuration shown in FIG. 2, and may be any other configuration that performs the information processing described below.

[0040] The storage unit 22 stores an input information database 221 and a language model 222. The language model 222 may be composed of one language model or multiple language models. The input information is voice information, text information, or the like input by an arbitrary user U using the input unit 14 of the information processing device 10.

[0041] The acquisition unit 211 acquires various types of information in the information processing according to this embodiment. For example, the acquisition unit 211 acquires input information including an assistance prompt, and also acquires a specification of a language model to be used for generating answer information, which is information related to an answer.

[0042] When input information is acquired, the language information analysis unit 212 generates answer information for the acquired input information. A specified language model from among the language models stored in the storage unit 22 is used to generate the answer information. For example, the language information analysis unit 212 analyzes the language information by applying the language model to the input information. The language determination unit 213 includes a voice recognition system and is configured to be able to determine the language of the acquired input information. The answer generation unit 214 generates and outputs answer information in a predetermined language based on the output result of the language model. That is, the control unit 21 functions as a chatbot processing unit that realizes the function of a chatbot.

[0043] The communication unit 23 is configured to be able to transmit answer information generated by the language information analysis unit 212 and the answer generation unit 214 to the outside. When input information is input by any user U from the input unit 14 of the information processing device 10, the acquisition unit 211 acquires the input information. The communication unit 23 transmits answer information generated in response to the input information to the input / output device 10A. This establishes a dialogue between the user U and the generation AI device 20 functioning as a chatbot.

[0044] (plant) The plant 30 is a plant such as a waste incineration plant or a manufacturing factory, and is equipped with, for example, a distributed control system (DCS) (not shown). The DCS is configured to be able to control equipment installed in the plant, such as a factory or facility. The DCS is made up of a conventionally known information processing device, and transmits various types of information related to the plant 30 to the information processing device 10 as operation information.

[0045] (First embodiment) Next, an information processing method by the voice guidance response system according to the first embodiment of the present invention will be described. Fig. 3 is a diagram for explaining a method for responding to visitors in the voice guidance response system according to the first embodiment. Fig. 4 is a diagram for explaining the configuration of an input / output device provided in a facility in the voice guidance response system according to this embodiment.

[0046] As shown in FIG. 3, in the voice guidance response system 1, a visitor U1 inputs a question to the input / output device 10A using the input unit 14 in the voice guidance response system 1. Specifically, as shown in FIG. 4, the visitor U1 inputs voice using the input unit 14, which is, for example, a microphone. Alternatively, the visitor U1 inputs text using a display keyboard or the like on a touch panel display in which the display unit 16 and the input unit 14 are integrated. In other words, in this embodiment, the input may be voice input inputted by the visitor U1 speaking, or text input inputted by the visitor U1 using a keyboard or touch panel display. That is, the input information may be voice information, which is the voice of the visitor U1, or text information, which is the input text.

[0047] The input / output device 10A transmits the input information to the generation AI device 20 as input information. The input information is stored in the learning information database 121 as learning information including a question. The acquisition unit 211 of the generation AI device 20 also acquires the operating information 201 from the plant 30. Similarly, the control unit 11 of the input / output device 10A also acquires the operating information 201 from the plant 30. It is also possible to transmit the operating information 201 acquired by the input / output device 10A to the generation AI device 20, or to transmit the operating information 201 acquired by the acquisition unit 211 of the generation AI device 20 to the input / output device 10A. The generation AI device 20 stores the input information in the input information database 221.

[0048] The acquisition unit 211 of the generation AI device 20 acquires learning information 202 from the input / output device 10A or a server (not shown) connected to the network 2. An example of a server on the network 2 is a cloud computer that stores so-called big data. The generation AI device 20 acquires input information input from the visitor U1 through the input / output device 10A and analyzes the input information using the language information analysis unit 212.

[0049] The answer generation unit 214 generates answer information to input information such as a question from visitor U1 based on information selected from the input information analyzed by the language information analysis unit 212, the driving information 201, and the learning information 202. Here, by inputting the attributes of visitor U1, i.e., information such as the age and gender of visitor U1, into the generation AI device 20 as the learning information 202, the answer generation unit 214 of the generation AI device 20 can generate answer information based on the attributes of visitor U1.

[0050] The control unit 21 of the generation AI device 20 transmits the generated answer information to the input / output device 10A. The input / output device 10A outputs the answer information received from the generation AI device 20 as voice (AI voice) from the output unit 15, which may be a speaker, for example, or outputs the input question and the answer corresponding to this question as text information on the display unit 16. This allows the visitor U1 to recognize the answer and explanation to the question.

[0051] (Second embodiment) Next, an information processing method by the voice guidance system according to the second embodiment of the present invention will be described. Fig. 5 is a diagram for explaining a method for responding to visitors who speak a language other than Japanese in the voice guidance response system according to the second embodiment of the present invention.

[0052] As shown in FIG. 3, in the voice guidance response system 1, a foreign speaker U2 who speaks a language other than Japanese inputs a question to the input / output device 10A using the input unit 14 in the voice guidance response system 1. Specifically, as shown in FIG. 4, the foreign speaker U2 inputs voice in the language they use using the input unit 14, which is, for example, a microphone. Alternatively, the foreign speaker U2 inputs text in a foreign language using a display keyboard or the like on a touch panel display in which the display unit 16 and the input unit 14 are integrated. In the second embodiment, the input information may be voice information in a language other than Japanese from the foreign speaker U2, or text information in the input foreign language.

[0053] The input / output device 10A transmits the input information to the generative AI device 20 as input information. The input information is stored in the learning information database 121 as learning information. The input information is input to the language determination unit 213 of the generative AI device 20. The language determination unit 213 determines the language used by the questioner, foreign speaker U2, based on the input information. The language information of the determined language used is stored in the input information database 221. Meanwhile, the acquisition unit 211 of the generative AI device 20 acquires operating information 201 from the plant 30. Similarly, the control unit 11 of the input / output device 10A acquires operating information 201 from the plant 30. The generative AI device 20 stores the input information in the input information database 221.

[0054] The acquisition unit 211 of the generation AI device 20 acquires learning information 202 from the input / output device 10A or a server (not shown) connected to the network 2. The language information analysis unit 212 of the generation AI device 20 analyzes the input information based on the input information input from the foreign speaker U2 through the input / output device 10A and the language information determined by the language determination unit 213.

[0055] The answer generation unit 214 generates answer information in a language based on the language information determined by the language determination unit 213, based on the input information analyzed by the language information analysis unit 212, the driving information 201, and information selected from the learning information 202. Here, by inputting the attributes of the foreign speaker U2, i.e., information such as the age and gender of the foreign speaker U2, into the generation AI device 20 as the learning information 202, the answer generation unit 214 of the generation AI device 20 can generate answer information based on the attributes of the foreign speaker U2.

[0056] The control unit 21 of the generation AI device 20 transmits the generated answer information to the input / output device 10A. The input / output device 10A outputs the answer information received from the generation AI device 20 as AI voice in the language used from the output unit 15, which may be a speaker, for example, or outputs the input question and the answer corresponding to this question as text information in the language used on the display unit 16. This allows the foreign speaker U2 to recognize the answer to the question and the explanation in the language used.

[0057] According to the embodiment described above, even if the attributes of visitors to a facility such as a plant 30 vary widely, such as adults, children, and foreigners other than Japanese, answer information can be generated according to the attributes of the visitors, making it possible to respond to the attributes of various visitors U1 and foreign speakers U2.

[0058] (Recording medium) In the above-described embodiment, a program capable of executing the image display method can be recorded on a computer-readable recording medium for use in a computer or other machine or device (hereinafter, referred to as a computer, etc.). By having a computer, etc., load and execute the program from the recording medium, the computer functions as information processing device 10. Here, a computer-readable recording medium refers to a non-transitory recording medium that stores information such as data and programs through electrical, magnetic, optical, mechanical, or chemical action and can be read by a computer, etc. Examples of such recording media that can be removed from a computer, etc. include flexible disks, magneto-optical disks, CD-ROMs, CD-R / Ws, DVDs, BDs, DATs, magnetic tapes, and memory cards such as flash memory. Furthermore, examples of recording media that are fixed to a computer, etc. include hard disks and ROMs. Furthermore, SSDs can be used as both recording media that can be removed from a computer, etc. and recording media that are fixed to a computer, etc.

[0059] In addition, the program to be executed by the driving assistance device according to the embodiment may be configured to be stored on a computer connected to a network such as the Internet, such as a cloud, and provided by being downloaded via the network.

[0060] (Other embodiments) Furthermore, in the information processing device 10 and the generation AI device 20 according to the embodiment, the above-mentioned "unit" can be read as a "circuit," etc. For example, the communication unit can be read as a communication circuit.

[0061] Further effects and modifications can be easily derived by those skilled in the art. The broader aspects of the present invention are not limited to the specific details and representative embodiments shown and described above. Therefore, various changes are possible without departing from the spirit or scope of the general inventive concept defined by the appended claims and their equivalents. For example, the numerical values ​​and types of information listed in the above embodiments are merely examples, and different numerical values ​​and types of information may be used as necessary. The present invention is not limited by the descriptions and drawings that form part of the disclosure of the present invention according to the above embodiments.

[0062] In the above-described embodiment, the information processing device 10, the generation AI device 20, and the plant 30 are configured as separate entities, but it is also possible to configure the information processing device 10 and the generation AI device 20 as an integrated unit by providing them in the plant 30. For example, the information processing device 10 and the generation AI device 20 may be configured as an integrated cloud server.

[0063] Furthermore, the information displayed on the display unit 16 is not limited to questions and answers, but other information, such as the operation information 201 and information related to the plant 30, may also be displayed.

[0064] In addition, when touring the facilities of plant 30, a sensor unit may be installed along a predetermined tour route, and when the sensor unit detects something, operating information, explanatory information according to the location, and typical questions and answers may be displayed on display unit 16, or AI voice may be output from output unit 15. [Explanation of symbols]

[0065] 1. Voice response system 2 Network 10. Information processing equipment 10A I / O device 11,21 Control unit 12,22 Storage section 13,23 Communications Department 14 Input section 15 Output section 16 Display 20 Generative artificial intelligence device (Generative AI device) 30 Plants 121 Learning Information Database 122 Driving Information Database 201 Operation Information 202 Learning Information 211 Acquisition Department 212 Linguistic Information Analysis Department 213 Language Determination Department 214 Answer generation part 221 Input Information Database 222 Language Model U User U1, U3 visitors U2 Foreign Speaker

Claims

1. a facility that performs predetermined processing and outputs operational information related to the operation of the processing and the equipment; an input unit configured to be able to acquire information from the outside as input information; a control unit capable of generating response information to the input information based on the driving information and the input information; At least one of an output unit configured to be able to output the answer information and a display unit configured to be able to display the answer information; An information processing system having: The control unit Acquire information relating to user attributes, the input information, and the driving information as learning information; generating the response information based on information about the user's attributes, the input information input by the user, and the driving information acquired from the facility; The answer information is output to at least one of the output unit and the display unit. Information processing system.

2. The control unit a language determination unit that determines the language of the input information; The answer information is generated based on the language determined by the language determination unit. The information processing system according to claim 1 .

3. The learning information includes at least one of information about the user's age and information about the language used. The information processing system according to claim 1 .

4. The predetermined process is waste incineration, and the facility is a waste incineration plant. The information processing system according to claim 1 .

5. An information processing method executed by the control unit in an information processing system having a facility that performs a predetermined process and outputs operation information related to the operation of the process and equipment, an input unit configured to be able to acquire information from outside as input information, a control unit that is capable of generating response information to the input information based on the operation information and the input information, and at least one of an output unit configured to be able to output the response information and a display unit configured to be able to display the response information, Acquire information relating to user attributes, the input information, and the driving information as learning information; generating the response information based on information about the user's attributes, the input information input by the user, and the driving information acquired from the facility; The answer information is output to at least one of the output unit and the display unit. Information processing methods.

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