Information processing device, information input support system, information input support method and program

Abstract

To provide a user with a result of scoring activity information in relation to a report target to whom a report is made by the user and feedback information associated with the scoring result.SOLUTION: An information processing device capable of communicating with a terminal device operated by a user includes: an acquisition unit that acquires information about the user and activity information in relation to a report target to whom a report is made by the user, which the user inputs to the terminal device; an information generation unit that generates a scoring result obtained by scoring the activity information according to characteristics of the user included in the information about the user, and feedback information to the user associated with the scoring result; and a communication unit that transmits the scoring result and the feedback information to the terminal device.SELECTED DRAWING: Figure 16

Description

[Technical Field]

[0001] The present invention relates to an information processing device, an information input support system, an information input support method, and a program. [Background technology]

[0002] BACKGROUND ART Dialogue system technologies such as chatbots that assist users involved in work that requires input of information in inputting information have been known for some time.

[0003] Patent document 1 discloses a technology that estimates a user's behavioral record and activity schedule based on a message indicating a report as user activity information input by the user, and if there are any items that have not been estimated, sends a message to the user urging them to re-input the activity information. Summary of the Invention [Problem to be solved by the invention]

[0004] However, in the conventional technology, as an example of a report subject to be reported by a user, providing the user with the scoring results of activity information for a customer and feedback information associated with the scoring results has not been taken into consideration.

[0005] The present invention has been made in view of the above, and aims to provide a user with a rating result of activity information for a report target reported by the user and feedback information associated with the rating result. [Means for solving the problem]

[0006] In order to solve the above-mentioned problems and achieve the object, the present invention provides an information processing device capable of communicating with a terminal device operated by a user, comprising: an acquisition unit that acquires information about the user and activity information about a target to be reported by the user that the user inputs to the terminal device; an information generation unit that generates a scoring result by scoring the activity information according to the user's characteristics contained in the information about the user, and feedback information for the user associated with the scoring result; and a communication unit that transmits the scoring result and the feedback information to the terminal device. [Effects of the Invention]

[0007] According to the present invention, it is possible to provide the user with the rating results of the activity information for the report target reported by the user and feedback information associated with the rating results. [Brief explanation of the drawings]

[0008] [Figure 1] FIG. 1 is a diagram illustrating an example of a schematic diagram of an information input support system according to an embodiment. [Figure 2] FIG. 2 is a diagram illustrating an example of the hardware configuration of an information processing device and a personal computer. [Figure 3] FIG. 3 is a diagram illustrating an example of a hardware configuration of an information terminal. [Figure 4] FIG. 4 is a diagram illustrating an example of a functional block configuration diagram of the information input support system. [Figure 5] FIG. 5 is a diagram illustrating an example of a flowchart in the information input support system. [Figure 6] FIG. 6 is a diagram showing an example of a sequence relating to dialogue processing in the information input support system. [Figure 7] FIG. 7 is a diagram showing an example of a first display screen of the information terminal. [Figure 8] FIG. 8 is a diagram showing an example of the second display screen of the information terminal. [Figure 9]FIG. 9 is a diagram showing an example of the third display screen of the information terminal. [Figure 10] FIG. 10 is a diagram showing an example of the fourth display screen of the information terminal. [Figure 11] FIG. 11 is a diagram showing an example of the fifth display screen of the information terminal. [Figure 12] FIG. 12 is a diagram showing an example of a sixth display screen of the information terminal. [Figure 13] FIG. 13 is a diagram showing an example of a seventh display screen of the information terminal. [Figure 14] FIG. 14 is a diagram showing an example of an eighth display screen of the information terminal. [Figure 15] FIG. 15 is a flowchart showing the flow of information generation processing by the information generation unit. [Figure 16] FIG. 16 is a diagram showing an example of a ninth display screen of the information terminal. DETAILED DESCRIPTION OF THE INVENTION

[0009] DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, embodiments of an information processing device, an information input support system, an information input support method, and a program will be described in detail with reference to the accompanying drawings.

[0010] <System Overview> 1 is a diagram showing an example of a schematic diagram of an information input support system 1 according to an embodiment. The information input support system 1 includes, for example, a terminal device 5 connected to a communication network 2 such as the Internet, and a cloud network 4. The cloud network 4 includes an information processing device 3.

[0011] The terminal device 5 is a personal computer 6 operated by a user, or an information terminal 7 such as a smartphone or tablet terminal. The terminal device 5 accepts operations by the user to access a chatbot that assists in information input, or to input a message to be sent to the chatbot. Here, a chatbot is a function or service that automatically interacts with a user. The terminal device 5 also displays messages that the user inputs to the terminal device 5, messages that the terminal device 5 receives from the chatbot, etc., on the screen of the terminal device 5. Here, messages may also be referred to as speech information.

[0012] The information processing device 3 is a device for providing the function of a chatbot that supports information input and is capable of communicating with a terminal device 5 operated by a user. The information processing device 3 receives, for example, information about the user and activity information about the user's customers from a terminal device 5 operated by a user in a company's sales department. Furthermore, the information processing device 3 estimates the issues and needs of the user's customers and information to be proposed to the customers based on the information received from the terminal device 5, and transmits the estimated information to the terminal device 5. The information to be proposed to the customers is, for example, information to solve the issues and needs of the customers, and information, products, etc. that the customers are interested in. Note that the customer will be described as an example of a report target to which a user reports. The report target is the subject to which a user reports, and the customer is merely an example, and may be any subject of a business report, such as a teacher, as described in the application example below.

[0013] Furthermore, the information processing device 3 generates a scoring result obtained by scoring the content of the activity information according to the characteristics of the user, and feedback information associated with the scoring result.

[0014] Then, the information processing device 3 transmits the activity information, the rating result, and the feedback information to the terminal device 5.

[0015] In this way, the information input support system 1 can estimate the issues, needs, etc. that the user's customers have and present the user with information to propose to the customers. The information input support system 1 can also present the user with activity information, scoring results obtained by scoring the content of the activity information according to the user's characteristics, and feedback information associated with the scoring results.

[0016] The system configuration of the information input support system 1 shown in FIG. 1 is an example. The information processing device 3 does not need to have all the functions of a chatbot. For example, some of the functions may be realized by a module (external module 40) of another service provided by the cloud network 4. The external module 40 may be integrated with the information processing device 3. The information processing device 3 may be located not on the cloud network 4 but on a company's LAN (Local Area Network) or the like. The LAN may be a network in which access from an external network is restricted by, for example, a firewall. The information input support system 1 may include any number of information processing devices 3 and terminal devices 5. The communication network 2 may include a connection section via wireless communication such as mobile communication or wireless LAN. In a dialogue between a user and a chatbot, the user may be able to input utterances using voice.

[0017] <Hardware configuration example (information processing device 3, personal computer 6)> Fig. 2 is a diagram showing an example of the hardware configuration of the information processing device 3 and the personal computer 6. As shown in Fig. 2, the information processing device 3 and the personal computer 6 are constructed by computers, and include a CPU 501, a ROM 502, a RAM 503, a HD (Hard Disk) 504, an HDD (Hard Disk Drive) controller 505, a display 506, an external device connection I / F (Interface) 508, a network I / F 509, a bus line 510, a keyboard 511, a pointing device 512, a DVD-RW (Digital Versatile Disk Rewritable) drive 514, and a media I / F 516.

[0018] Of these, the CPU 501 controls the overall operation of the information processing device 3 and the personal computer 6. The ROM 502 stores programs used to drive the CPU 501, such as the IPL. The RAM 503 is used as a work area for the CPU 501. The HD 504 stores various data such as programs. The HDD controller 505 controls the reading and writing of various data from and to the HD 504 under the control of the CPU 501.

[0019] The programs executed by the information processing device 3 and personal computer 6 of this embodiment are provided as files in an installable or executable format recorded on a computer-readable recording medium such as a CD-ROM, flexible disk (FD), CD-R, or DVD.

[0020] The programs executed by the information processing device 3 and the personal computer 6 of this embodiment may be stored on a computer connected to a network such as the Internet and provided by being downloaded via the network. The programs executed by the information processing device 3 and the personal computer 6 of this embodiment may be provided or distributed via a network such as the Internet.

[0021] Furthermore, the programs executed by the information processing device 3 and the personal computer 6 of this embodiment may be provided in a state that they are pre-installed in a ROM or the like.

[0022] The display 506 displays various types of information such as a cursor, menus, windows, characters, or images. The external device connection I / F 508 is an interface for connecting various types of external devices. In this case, the external devices are, for example, USB (Universal Serial Bus) memories, printers, etc. The network I / F 509 is an interface for data communication using the communication network 2. The bus line 510 is an address bus, a data bus, etc. for electrically connecting the components such as the CPU 501 shown in FIG. 2.

[0023] The keyboard 511 is a type of input means having multiple keys used to input characters, numbers, various instructions, etc. The pointing device 512 is a type of input means for selecting and executing various instructions, selecting a processing target, moving a cursor, etc. The DVD-RW drive 514 controls reading and writing of various data from a DVD-RW 513, which is an example of a removable recording medium. The DVD-RW drive 514 is not limited to a DVD-RW, and may be a DVD-R or the like. The media I / F 516 controls reading and writing (storing) of data from a recording medium 515, such as a flash memory.

[0024] <Hardware configuration example (information terminal 7)> 3 is a diagram showing an example of the hardware configuration of an information terminal 7 such as a smartphone, tablet terminal, etc. As shown in FIG. 3, the information terminal 7 includes a CPU 401, a ROM 402, a RAM 403, an EEPROM 404, a CMOS sensor 405, an image sensor I / F 406, an acceleration / direction sensor 407, a media I / F 409, and a GPS receiving unit 411.

[0025] Of these, the CPU 401 controls the overall operation of the information terminal 7. The ROM 402 stores the CPU 401, IPL, and other programs used to drive the CPU 401. The RAM 403 is used as a work area for the CPU 401. The EEPROM 404 reads and writes various data, such as programs for the information terminal 7, under the control of the CPU 401.

[0026] The program executed by the information terminal 7 of this embodiment is provided as a file in an installable or executable format recorded on a computer-readable recording medium such as a CD-ROM, flexible disk (FD), CD-R, or DVD.

[0027] The program executed by the information terminal 7 of this embodiment may be stored on a computer connected to a network such as the Internet and provided by being downloaded via the network. The program executed by the information terminal 7 of this embodiment may be provided or distributed via a network such as the Internet.

[0028] Furthermore, the program executed by the information terminal 7 of this embodiment may be provided by being pre-installed in a ROM or the like.

[0029] The CMOS (Complementary Metal Oxide Semiconductor) sensor 405 is a type of built-in imaging means that captures an image of a subject (mainly a self-portrait) under the control of the CPU 401 to obtain image data. It should be noted that instead of a CMOS sensor, an imaging means such as a CCD (Charge Coupled Device) sensor may also be used. The imaging element I / F 406 is a circuit that controls the driving of the CMOS sensor 405. The acceleration / azimuth sensor 407 is one of various sensors, such as an electronic magnetic compass that detects geomagnetism, a gyrocompass, and an acceleration sensor. The media I / F 409 controls the reading and writing (storage) of data from and to a recording medium 408, such as a flash memory. The GPS receiver 411 receives GPS signals from GPS satellites.

[0030] The information terminal 7 also includes a long-distance communication circuit 412, a CMOS sensor 413, an image sensor I / F 414, a microphone 415, a speaker 416, an audio input / output I / F 417, a display 418, an external device connection I / F (Interface) 419, a short-distance communication circuit 420, an antenna 420a of the short-distance communication circuit 420, and a touch panel 421.

[0031] Of these, the long-distance communication circuit 412 is a circuit that communicates with other devices via the communication network 2. The CMOS sensor 413 is a type of built-in imaging means that captures an image of a subject and obtains image data under the control of the CPU 401. The imaging element I / F 414 is a circuit that controls the driving of the CMOS sensor 413. The microphone 415 is a built-in circuit that converts sound into an electrical signal. The speaker 416 is a built-in circuit that converts the electrical signal into physical vibrations to generate sounds such as music and voice. The sound input / output I / F 417 is a circuit that processes the input and output of sound signals between the microphone 415 and the speaker 416 under the control of the CPU 401. The display 418 is a type of display means such as a liquid crystal display or organic electroluminescence (EL) display that displays an image of a subject, various icons, etc. The external device connection I / F 419 is an interface for connecting various external devices. The short-distance communication circuit 420 is a communication circuit such as NFC (Near Field Communication) or Bluetooth (registered trademark). The touch panel 421 is a type of input means that allows the user to operate the information terminal 7 by pressing the display 418 .

[0032] The information terminal 7 also includes a bus line 410. The bus line 410 is an address bus, a data bus, etc. for electrically connecting the components such as the CPU 401 shown in FIG.

[0033] <About the function> 4 is a diagram showing an example of a functional block configuration diagram of the information input support system 1. The information processing device 3 has a communication unit 10, a generation unit 11, an acquisition unit 12, a determination unit 13, an estimation unit 14, a control unit 15, a storage unit 16, and an information generation unit 17. Each of these units is a function or means realized by the CPU 501 executing instructions included in one or more programs installed in the information processing device 3. The storage unit 16 can be realized by, for example, a storage device such as HD 504 included in the information processing device 3.

[0034] The communication unit 10 is a communication function included in the information processing device 3, and transmits and receives information to and from the terminal device 5 and the like via the communication network 2. For example, the communication unit 10 transmits speech information to be presented to the user, including greetings, questions, answer candidates, customer needs, information to be proposed to the customer, and the progress of the dialogue, to the communication unit 20 of the terminal device 5. In addition, the communication unit 10 transmits the generated scoring results and feedback information to the communication unit 20 of the terminal device 5.

[0035] The generation unit 11 generates speech information to be presented to the user, including a greeting, a question and answer candidates, information related to the customer's needs estimated by the estimation unit 14, and information to be proposed to the customer.

[0036] The acquisition unit 12 acquires information about the user and activity information about the user toward customers based on answers and reports to questions about sales activities input to the communication terminal 5 by the user (input to the communication terminal 5 by the user).

[0037] The determining unit 13 determines the degree of progress of the activity based on the activity information acquired by the acquiring unit 12. The determination method will be described in detail later.

[0038] The estimation unit 14 estimates the needs of the customer based on the user's activity information for the customer, the progress of the activity, etc. The estimation unit 14 also estimates information that the user will propose to the customer based on information such as the user's activity information for the customer, the progress of the activity, and the customer's needs.

[0039] The control unit 15 manages the state of the dialogue with the user and controls the transition of the state in accordance with a predetermined order of progression of the dialogue.

[0040] The information generating unit 17 generates a scoring result obtained by scoring the activity information of the user according to the user characteristics included in the information about the user, and feedback information for the user associated with the scoring result.

[0041] The information generating unit 17 scores the activity information written in the daily report, focusing on information relating to the "customer's issue" of the user's client, which is important in sales activities, for example.

[0042] The information generation unit 17 uses natural language processing with a large-scale language model to score the content of the activity information based on the reference activity information, and generates the scoring results and feedback information. Large-scale language models (LLMs) are computer language models composed of artificial neural networks with many parameters, and are trained by self-supervised learning or semi-supervised learning using a huge amount of unlabeled text.

[0043] The information generation unit 17 can score a wide variety of daily reports by providing the evaluation criteria and actual daily reports to a large-scale language model. In addition, the information generation unit 17 can obtain, in text form, what specific information should be added for each individual daily report, and what attention should be paid to in the case of the current activity in order to reach the next level.

[0044] A specific example of scoring based on reference activity information is as follows: The information generation unit 17 assigns weighted scores to the content of the activity information, scores the activity information based on coefficients for each item representing the content of the activity information, which are set in advance for weighted scoring, and the customer's issues according to the user's characteristics, and generates the scoring results and feedback information. For example, the information generation unit 17 indicates the types of customer issues being handled according to the level (job title, skills, etc.) of the sales representative as a user's characteristics, and scores the reported daily report.

[0045] The storage unit 16 stores user activity information, activity progress, customer needs, information proposed to customers, etc. The storage unit 16 also stores activity information, grading results, business level, feedback information, etc. The activity information, grading results, business level, and feedback information stored in the storage unit 16 can be viewed by users who have been granted access rights.

[0046] The terminal device 5 has a communication unit 20, a display control unit 21, and an operation reception unit 22. Each of these units is a function or means realized by the CPU 501 executing instructions contained in one or more programs installed in the personal computer 6 constituting the terminal device 5. Alternatively, each of these units is a function or means realized by the CPU 401 executing instructions contained in one or more programs installed in the information terminal 7 constituting the terminal device 5.

[0047] The communication unit 20 is a communication function possessed by the terminal device 5, and transmits and receives information to and from the information processing device 3, etc. via the communication network 2. For example, the communication unit 20 receives speech information to be presented to the user, including greetings, questions, answer candidates, customer needs, information to be proposed to the customer, and the progress of the dialogue, from the communication unit 10 of the information processing device 3. The communication unit 20 also functions as a receiving unit that receives activity information, scoring results, and feedback information to be presented to the user from the communication unit 10 of the information processing device 3.

[0048] The display control unit 21 displays on the screen of the terminal device 5 greetings, questions, answer candidates, customer needs entered by the user, customer needs estimated by the estimation unit 14 of the information processing device 3, information to be proposed to the customer, speech information including the progress of activities toward the customer, the progress of the dialogue, etc., scoring results obtained by scoring the user's activity information toward the customer, and feedback information associated with the scoring results, to be presented to the user.

[0049] The operation acceptance unit 22 accepts operations such as character input and button presses by the user via a keyboard, a pointing device, etc. of the terminal device 5. Alternatively, the operation acceptance unit 22 accepts input of utterances by the user in a voice dialogue via, for example, a microphone 415 of an information terminal 7, which is one of the terminal devices 5.

[0050] <Processing flow in the information input support system> Fig. 5 is a diagram showing an example of a flowchart in the information input support system. The flowchart shown in Fig. 5 shows the flow of processing by a chatbot that interacts with a user. The processing of each step in Fig. 5 will be explained below.

[0051] Step S31: The generation unit 11 of the information processing device 3 generates utterance information including a greeting to be sent to the user. The communication unit 10 of the information processing device 3 transmits the generated utterance information to the communication unit 20 of the terminal device 5.

[0052] Step S32: The acquisition unit 12 of the information processing device 3 acquires information about the user and activity information about the user toward customers, based on the response and report about the sales activities received from the user.

[0053] Step S33: The determination unit 13 of the information processing device 3 determines the degree of progress of the activity based on the activity information acquired in step S32.

[0054] Step S34: The estimation unit 14 of the information processing device 3 estimates the issues, needs, etc. that the user's customer has, based on the activity information for the user's customer and the progress of the activity.

[0055] Step S35: The control unit 15 of the information processing device 3 confirms with the user whether the information acquired in steps S32 to S34 is correct, and if it is correct, transitions the processing to step S37, and if it is not correct, transitions the processing to step S36.

[0056] Step S36: The storage unit 16 of the information processing device 3 stores the information corrected by the user.

[0057] Step S37: The estimation unit 14 of the information processing device 3 estimates information to be proposed to the customer, in order to present it to the user.

[0058] Step S38: The control unit 15 of the information processing device 3 confirms with the user whether or not there are any reports of other activities, and if there are any reports of other activities, transitions the processing to step S32; if not, transitions the processing to step S39.

[0059] Step S39: The information generation unit 17 of the information processing device 3 generates a scoring result obtained by scoring the content of the activity information according to the user's characteristics, and feedback information associated with the scoring result. At this time, the feedback information includes content that can improve the user's intrinsic motivation. Thereafter, the information generation unit 17 of the information processing device 3 transitions to step S40, performs a closing greeting, and ends the process.

[0060] Through the above processing, the information input support system 1 manages the state of the dialogue with the user and controls the transition of the state. The processing executed at each step will be described in detail below.

[0061] <Sequence diagram for dialogue processing in information input support system> Fig. 6 is a diagram showing an example of a sequence relating to dialogue processing in an information input support system. In this sequence, a chatbot that supports information input acquires information about the user's activities while having a dialogue with the user who is engaged in sales activities. The processing of each step in Fig. 6 will be explained below using examples of display screens of the terminal device 5 (information terminal 7) operated by the user, shown in Figs. 7 to 14 and 16.

[0062] Step S50: The operation accepting unit 22 of the terminal device 5 accepts an operation by the user to access the chatbot. The operation by the user may be, for example, an utterance input by the user in an application for interacting with the chatbot. The communication unit 20 of the terminal device 5 transmits an access request to the chatbot to the communication unit 10 of the information processing device 3. Here, the access request includes information for identifying the user (such as a user identifier).

[0063] Furthermore, the acquisition unit 12 of the information processing device 3 may acquire information about the user's planned activities at a predetermined time from a database that is managed so as to be able to communicate with the information processing device 3 via the communication network 2. Note that the database may also manage information about each user in addition to the information about the user's planned activities described above. For example, the acquisition unit 12 may acquire information about activities (such as company names) that are scheduled for business negotiations on the day at 9:00 every morning, thereby efficiently executing a dialogue with the user who is to report after the business negotiations.

[0064] Step S51: The control unit 15 of the information processing device 3 activates the chatbot in response to the access request received in step S50.

[0065] Step S52: The generation unit 11 of the information processing device 3 generates utterance information including a greeting to be sent to the user. The utterance information is, for example, "Thank you for your hard work, Mr. / Ms. XX." Here, the storage unit 17 of the information processing device 3 stores, for example, user information for associating a user identifier with a user name in advance. The generation unit 11 generates utterance information with the content "Thank you for your hard work, Mr. / Ms. XX" by acquiring the user name "XX" from the user identifier based on the user information. The communication unit 10 of the information processing device 3 transmits the generated utterance information to the communication unit 20 of the terminal device 5. The display control unit 21 of the terminal device 5 displays the received utterance information on the screen of the terminal device 5. FIG. 7 is a diagram showing an example of a first display screen of the information terminal. On the display screen 71 of FIG. 7, a user utterance is displayed on the right side of the screen, and a chatbot utterance is displayed on the left side of the screen. Utterance 1000 is the utterance ("hi") input by the user to start a dialogue with the chatbot in step S50. Utterance 1101 is the utterance ("Thank you for your hard work, Mr. / Ms. XX") that the chatbot sent as a greeting in response to the user's utterance 1000 in step S52. Returning to FIG.

[0066] Step S53: The generation unit 11 of the information processing device 3 generates utterance information including a question to be asked of the user in order to obtain information about the sales activity reported by the user. The content of the question may be, for example, the name of the customer company of the sales activity, the names of other people in the sales department who will be working together, the name of the customer, the customer's role, and the results of the activity. The communication unit 10 of the information processing device 3 transmits the generated utterance information to the communication unit 20 of the terminal device 5. The display control unit 21 of the terminal device 5 displays the received utterance information on the screen of the terminal device 5.

[0067] Step S54: The operation accepting unit 22 of the terminal device 5 accepts an operation by the user to input an answer to the question. The communication unit 20 of the terminal device 5 transmits utterance information including the answer input by the user to the communication unit 10 of the information processing device 3.

[0068] Step S55: The acquisition unit 12 of the information processing device 3 repeatedly executes steps S53 and S54 to acquire information about the user and activity information about the user toward customers, which the user inputs to the terminal device 5 through dialogue with the chatbot. Specifically, the acquisition unit 12 acquires information about the user and activity information about the user toward customers from the terminal device 5 operated by the user. The information about the user includes, for example, the user's name, affiliation, email address, information about the level of the sales representative (job title, skills, etc.) as a user characteristic, the name of the customer company that the user is in charge of, and the dates of activities with the customer. The activity information about the user toward customers is information about the customer based on answers or reports about the user's sales activities, such as the customer company name, the customer name, business negotiations between the user and the customer, sales daily reports, and information about participants in the business negotiations. The storage unit 16 of the information processing device 3 stores the acquired activity information. As examples of questions to the user and answers from the user in steps S53 and S54, utterance 1201 in FIG. 7 displays the question, "Please report on your activities. Please start by entering the company name." Furthermore, "Industry A" and "Other" are displayed as possible answers. Utterance 1202 displays that the user entered (uttered) "Industry A" as an answer from the possible answers presented in utterance 1201. Utterance 1311 displays a question prompting the user to enter the names of other members of the sales department who will be working together. Utterance 1312 displays the user's input (utterance content) in response to the question in utterance 1311. Utterance 1321 displays a question prompting the user to enter the name of a customer. Utterance 1322 displays the user's input (utterance content) in response to the question in utterance 1321. Utterance 1331 displays a question prompting the user to select a customer's role and possible answers. Here, the role of the customer may be, for example, the customer's job title (president, department manager, section chief, etc.) or job type (sales, engineering, accounting, etc.). Utterance 1332 displays a number ("2") selected from answer candidates as the user's input (utterance content) to the question of utterance 1331. Furthermore, Fig. 8 is a diagram showing an example of a second display screen of the information terminal.The utterance 1333 on the display screen 72 in FIG. 8 displays a question asking whether or not to add other customers who participated in the business negotiation, and possible answers ("Yes" and "No"). The utterance 1334 displays an input (utterance) ("No") selected from the possible answers as the user's input (utterance) in response to the question in utterance 1333. The utterance 1341 displays a question asking about the results of the activity ("Please enter the results of the activity."). The utterance 1342 displays the results of the activity entered (uttered) by the user as the user's input (utterance) in response to the question in utterance 1341. Returning to FIG. 6, the explanation will be given below. The information processing device 3 and the terminal device 5 repeat the processes of steps S53 to S55 described above until the questions regarding sales activities are completed.

[0069] Step S56: The determination unit 13 of the information processing device 3 determines the progress level of the activity based on the activity information and the like acquired by the acquisition unit 12 in step S55. The determination unit 13 determines the progress level of the activity based on, for example, a question about the progress level of the activity asked to the user and the answer obtained. Alternatively, the determination unit 13 may estimate the progress level of the activity based on information such as the activity information acquired by the acquisition unit 12. Alternatively, the determination unit 13 may determine the progress level of the activity by requesting the external module 40 to estimate the progress level of the activity. When requesting the external module 40 to estimate the progress level, the communication unit 10 of the information processing device 3 transmits an estimation request including the activity information and the like acquired by the acquisition unit 12 to the external module 40, and receives the estimated progress level of the activity from the external module 40. As an example of a screen display when asking the user about the progress level of the activity, utterance 1351 in FIG. 8 displays a question sentence "Please select a progress level" that prompts the user to select the progress level of the activity, along with answer candidates. Here, the larger the progress level number, the greater the progress of the activity. Utterance 1352 displays the number ("4") of the candidate answer entered (uttered) by the user as the user's answer to the question in utterance 1351. FIG. 9 is a diagram showing an example of a third display screen of the information terminal. As an example of a screen display when the progress of the activity estimated by the external module 40 is used, utterance 2001 on display screen 73 of FIG. 9 presents the user with the progress of the activity estimated by the external module 40 based on the activity information acquired from the user. Returning to FIG. 6, the following explanation will be given.

[0070] Step S57: The estimation unit 14 of the information processing device 3 estimates the customer's needs based on the activity information of the user with respect to the customer acquired by the acquisition unit 12 and the progress of the activity, etc. determined by the determination unit 13. In response to an instruction from the estimation unit 14, the communication unit 10 of the information processing device 3 transmits to the external module 40 a request to estimate the customer's needs, including information such as the activity information of the user with respect to the customer and the progress of the activity.

[0071] Step S58: The external module 40 estimates the customer needs based on at least one piece of information, such as the user's activity information for the customer and the progress of the activity, using a machine learning model that has been trained in advance using training data such as the user's activity information for the customer, the progress of the activity, and the customer's needs. Alternatively, the external module 40 may estimate the customer needs by searching the Internet or a database using vocabulary included in the information, such as the user's activity information for the customer and the progress of the activity. The communication unit 10 of the information processing device 3 receives the customer needs estimated by the external module 40 from the external module 40.

[0072] Here, machine learning is a technology that allows a computer to acquire human-like learning capabilities, in which the computer autonomously generates algorithms necessary for judgments such as data classification from learning data that is input in advance, and applies these to new data to make predictions. The learning method for machine learning may be any of supervised learning, unsupervised learning, semi-supervised learning, reinforcement learning, and deep learning, or may be a combination of these learning methods; any learning method for machine learning is acceptable.

[0073] Step S59: The generation unit 11 of the information processing device 3 generates utterance information including the activity information of the user with respect to the customer acquired by the acquisition unit 12, the progress of the activity determined by the determination unit 13, and a question for confirming whether the customer needs estimated by the estimation unit 14 are correct. The communication unit 10 of the information processing device 3 transmits the generated utterance information to the communication unit 20 of the terminal device 5. The display control unit 21 of the terminal device 5 displays the received utterance information on the screen of the terminal device 5.

[0074] Step S60: The operation accepting unit 22 of the terminal device 5 accepts an operation by the user to input an answer to the question. The communication unit 20 of the terminal device 5 transmits utterance information including the answer input by the user to the communication unit 10 of the information processing device 3. FIG. 10 is a diagram showing an example of a fourth display screen of the information terminal. An utterance 1361 on the display screen 74 of FIG. 10 displays a question sentence and answer candidates to confirm with the user whether the customer's needs are correct. The user inputs (utters) "1" for the answer candidates if the presented customer needs are correct (match), "2" if they are incorrect and the user is informed and will correct them, or "3" if they are incorrect and will correct them later. An utterance 1362 displays that the user has input (uttered) "1" as the answer. An utterance 1363 displays the chatbot's response to the user's answer to utterance 1362. FIG. 11 is a diagram showing an example of a fifth display screen of the information terminal. The utterance 1401 on the display screen 75 in Fig. 11 displays a question and answer candidates to confirm with the user whether the customer's needs are correct as the report content (activity content), progress level (progress of activity), and confirmation content of the issue needs. The user selects "correct" for the answer candidates if they wish to correct the presented content, or selects "yes" if the presented content is correct. The utterance 1402 displays that the user has input (uttered) "yes" as the answer. Returning to Fig. 6, the following explanation will be given.

[0075] Step S61: The storage unit 16 of the information processing device 3 stores the activity information of the user for the customer, the progress of the activity, and the customer needs, which have been corrected based on the user's answer in step S60.

[0076] Step S62: The estimation unit 14 of the information processing device 3 estimates information that the user will propose to the customer based on information such as the user's activity information for the customer, the progress of the activity, and the customer's needs. In response to an instruction from the estimation unit 14, the communication unit 10 of the information processing device 3 transmits to the external module 40 a request for estimating customer proposed information, including information such as the user's activity information for the customer, the progress of the activity, and the customer's needs.

[0077] Step S63: The external module 40 estimates customer proposal information to be proposed to the customer based on, for example, a machine learning model trained in advance using training data such as the user's activity information for the customer, the progress of the activity, the customer's needs, and information to be proposed to the customer, and information such as the user's activity information for the customer, the progress of the activity, and the customer's needs transmitted by the information processing device 3 in step S62. Alternatively, the external module 40 may estimate customer proposal information to be proposed to the customer by searching the Internet or a database using vocabulary contained in the user's activity information for the customer, the progress of the activity, the customer's needs, and the customer proposal information to be proposed to the customer transmitted by the information processing device 3 in step S62. The communication unit 10 of the information processing device 3 receives the information to be proposed to the customer estimated by the external module from the external module 40.

[0078] Step S64: The storage unit 16 of the information processing device 3 stores the received information to be proposed to the customer in the HD 504 or the like.

[0079] Step S65: The generation unit 11 of the information processing device 3 generates utterance information to be presented to the user, including at least one of the customer needs estimated by the estimation unit 14 and customer proposal information to be proposed to the customer. The communication unit 10 of the information processing device 3 transmits the generated utterance information to the communication unit 20 of the terminal device 5. The display control unit 21 of the terminal device 5 displays the received utterance information on the screen of the terminal device 5. FIG. 12 is a diagram showing an example of a sixth display screen of the information terminal. In utterance 1501 on the display screen 76 of FIG. 12, the customer proposal information to be proposed to the customer estimated by the estimation unit 14 in steps S62 to S63, a question asking whether or not to send the customer proposal information to the user's email address, and candidate answers to the question are displayed. In utterance 1502, "do" selected and input (uttered) by the user from the candidate answers as a response to the question is displayed. Returning to FIG. 6, the following description will be given.

[0080] Step S66: The communication unit 10 of the information processing device 3 sends an email containing the customer proposal information presented to the user in step S65 to the user's email address.

[0081] Step S67: The generation unit 11 of the information processing device 3 generates utterance information including a question asking the user whether there are any reports regarding other activities. Here, the generation unit 11 may generate the utterance information by including the progress of the dialogue between the user and the chatbot. The progress of the dialogue may be, for example, information such as how many reports have been completed out of the total number of activities of the user at the current point in time. The communication unit 10 of the information processing device 3 transmits the generated utterance information to the communication unit 20 of the terminal device 5. The display control unit 21 of the terminal device 5 displays the received utterance information on the screen of the terminal device 5. FIG. 13 is a diagram showing an example of a seventh display screen of the information terminal. An utterance 1601 on the display screen 77 of FIG. 13 displays a question asking the user whether there are any reports regarding other activities and candidate answers to the question. An utterance 1701 displays "End," which the user selected from the candidate answers and input (uttered) as a response to the question. FIG. 14 is a diagram showing an example of an eighth display screen of the information terminal. The utterance 2002 on the display screen 78 in Fig. 14 displays the dialogue progress, a question asking the user whether there are any reports on other activities, and candidate answers to the question. Here, the dialogue progress is displayed as indicating that three out of ten user activity reports have been completed. The utterance 1701 displays "End," which the user selected from the candidate answers and input (uttered) as a response to the question. Returning to Fig. 6, the following explanation will be given.

[0082] Through the above processing, the information input support system 1 can estimate the issues and needs of the user's customers and present the user with customer proposal information to be proposed to the customers. This can promote the creation of ideas in the user's sales activities and improve the quality of sales reports. Furthermore, the information input support system 1 can routinely (repeatedly) acquire the information necessary to create a sales report, confirm that the report content is correct, and indicate the progress of the dialogue in a predetermined dialogue order during dialogue with the user. This reduces the burden on the user who creates the sales report, stabilizes the content and quality of the sales report, which vary from user to user, and reduces the time required to create the sales report.

[0083] Step S68: If there is no report on other activities by the user, the information generation unit 17 of the information processing device 3 generates a scoring result obtained by scoring the user's activity information for customers according to the user's characteristics, and feedback information associated with the scoring result for improving the user's intrinsic motivation. Specifically, the information generation unit 17 generates a scoring result obtained by scoring according to the user's challenges obtained based on the user's job title, skills, etc., which are examples of the user's characteristics, acquired by the acquisition unit 12 in step S55 described above, and feedback information associated with the scoring result for improving the user's intrinsic motivation. Here, the user's challenges may be, for example, the difficulty level of the sales activity judged by the user (sales representative) himself or herself or by the client. For example, when a certain sales activity X is performed at a client's site, it is assumed that there are differences (ability differences) in job title and sales skills between sales representative A, who has been with the company for one year, and sales representative B, who has been with the company for five years. Due to such ability differences, the challenges (e.g., difficulty level) that arise when performing sales activity X between sales representatives A and B will inevitably differ. More specifically, it is conceivable that the difficulty level for sales activity A to perform sales activity X is set to "high," and the difficulty level for sales representative B to perform sales activity X is set to "medium." As described above, this difficulty level may be set by the sales representative themselves quantifying the difficulty level for that sales activity (sales activity X), including it in the response in step S54 and inputting it into terminal device 5. Furthermore, this difficulty level may be quantified objectively or subjectively by the customer's representative in consideration of past performance, managed by information processing device 3, and set in advance in association with each sales representative. In this way, the information generation unit 17 may use a numerical value indicating the difficulty level set according to the characteristics (challenges) of the sales representative as a scoring criterion, and perform a relative comparison with the content of the activity information (activity results), to score the content of the activity information.

[0084] Step S69: The communication unit 10 of the information processing device 3 transmits the generated scoring result and feedback information to the communication unit 20 of the terminal device 5. The display control unit 21 of the terminal device 5 displays the received scoring result and feedback information on the screen of the terminal device 5. At this time, the communication unit 10 of the information processing device 3 may transmit the scoring result and feedback information to the communication unit 20 of the terminal device 5, together with detailed activity information of the user toward the customer.

[0085] 15 is a flowchart showing the flow of information generation processing by the information generating unit 17. In the example shown in FIG. 15, it is assumed that the user has written the following daily report, for example. [Specific example] Human resource acquisition project. We will talk about how to gather the right talent and specific methods for recruitment activities. There are few applicants at the time of recruitment, so the options are limited. We suggest XX pack. We will provide more information next time.

[0086] First, the information generation unit 17 reads the daily report and a prompt indicating the grading criteria (step S101). The information generation unit 17 uses, for example, information related to the difficulty of the tasks handled in the business negotiation as the grading criteria, and generates the grading results and feedback information. The prompt to be input to the large-scale language model includes the following natural sentence explaining the difficulty of the tasks as the grading criteria: [Examples of scoring criteria] Scoring standard level (difficulty of the task) S: Identify management issues and conduct business negotiations. A: Propose solutions to issues involving multiple issues and negotiate. B: Sell products requested by customers. [Example of specifying the output content of a large-scale language model using Prompt] To provide awareness that will improve sales activities, and as a gamification element, to show the user what they should do next to improve their level, the Prompt should include natural language instructions that will output what should be added to the daily report and what to pay attention to in order to improve their level. Specifically, the following natural language instructions can be considered: 1. Please print out the level of this daily report and the reason for it. 2. Please tell me what information I should add to this daily report to make it more informative. 3. If the level is A or B, what should I pay attention to in order to raise it to a level S negotiation?

[0087] Next, the information generating unit 17 generates the scoring results in the large-scale language model and feedback information (step S102). [Example of output result] Below are shown specific examples of the daily report described above and a specific example of generating scoring results and feedback information using the Prompt read in step S101. The information generation unit 17 generates, as feedback information, information that includes feedback comments on the activity information entered by the user. The feedback comments include content that should be added to the activity information and content that should be taken into consideration to improve the work level. [Examples of feedback comments] 1. This daily report is rated as an A because it includes content about proposing solutions (XX packs) to multiple issues (recruitment projects) and conducting business negotiations. 2.To make the information richer, you can add the following content: Details of the current situation regarding securing human resources, issues, etc. Specific features and benefits of XX Pack Past success stories, customer testimonials, etc. 3. If your level is A or B, you should pay attention to the following points in order to raise your negotiations to level S. -Focus on your business challenges and goals and propose concrete solutions to them. · Clearly demonstrate the effectiveness of the proposed solution, ROI (return on investment), etc. ·Present a strong project plan, implementation schedule, etc. · Actively share past success stories and implementation records at other companies.

[0088] Here, Fig. 16 is a diagram showing an example of a ninth display screen of the information terminal. Display screen 79 in Fig. 16 shows an example of a screen on which information generating unit 17 provides feedback to the user on the quality of the daily report (e.g., grading results).

[0089] Speech 3001 on display screen 79 in Figure 16 displays an example of a message that informs the user of the results of the information generation unit 17 scoring the quality of the daily sales report entered by the sales representative, as one way of intrinsically motivating the sales representative to enter the daily report.

[0090] Speech 3002 on display screen 79 in Figure 16 displays an example of a message that tells the user what to add to their daily report and what to pay attention to in order to raise the level of the daily report, and as a gamification element.

[0091] In the utterance 3003 on the display screen 79 in FIG. 16, an example of a message is displayed, in response to the messages of the utterance 3001 and the utterance 3002, to confirm whether there are any additions to the daily report.

[0092] An example of a message in response to the confirmation of the utterance 3003 is displayed in the utterance 3004 on the display screen 79 of FIG.

[0093] An example of a message that informs the user that the daily report will be saved in the DB (storage unit 16) is displayed in the utterance 3005 on the display screen 79 in FIG.

[0094] Step S70: Thereafter, the information generation unit 17 of the information processing device 3 generates utterance information including a greeting to be presented to the user at the end of the dialogue. The communication unit 10 of the information processing device 3 transmits the generated utterance information to the communication unit 20 of the terminal device 5. The display control unit 21 of the terminal device 5 displays the received utterance information on the screen of the terminal device 5. Note that the feedback information may be transmitted to the terminal device 5 together with the scoring results obtained by scoring the activity information according to the user's characteristics as described above before the termination process of step S70, or may be transmitted to the terminal device 5 together with the scoring results after the termination process of step S70.

[0095] In this way, according to this embodiment, it is possible to provide the user with the scoring results of the activity information of the user (e.g., sales representative) with respect to the customer and feedback information associated with the scoring results, which has the effect of increasing the motivation of the user to input reports (improving intrinsic motivation).

[0096] More specifically, according to this embodiment, the intrinsic motivation of sales representatives to enter daily reports is improved by introducing the following gamification. (1) The LLM grades the quality of the sales daily reports entered by the sales representatives. (2) The information generating unit 17 generates the business level of the user based on the cumulative score of the scoring results. That is, the scores are cumulative, and when the scores exceed a predetermined value, the level of the salesperson increases (your sales level is "1" → "2" ... → "99"). (3) In contrast, if the daily report is of low quality, the scoring result will be negative and the level will be lowered.

[0097] By applying gamification to the above-described system, as salespeople improve their level, they can feel their growth as salespeople, which increases their intrinsic motivation and can lead to an increase in the rate of continued use. It is also possible to incorporate extrinsic motivation, such as reflecting the level in personnel evaluations and linking it to salary increases and promotions. In this embodiment, the information input support system 1 may be provided with a separate system for determining the legitimacy of the sales daily reports entered by salespeople (whether the contents of the sales daily reports entered by the salespeople are correct). Specifically, suppose a salesperson's sales daily report includes a report that states, "I visited Company A from 10:00 to 11:00 and presented new product B to the development manager of Company A." In this case, the information input support system 1 (e.g., the estimation unit 14 of the information processing device 3) may acquire location information (e.g., GPS information) of the time period during which the salesperson was active, the address of the visit, the activity history of the development manager at the visit, etc., and compare them with the reported content to determine the legitimacy of the sales daily report. Furthermore, it is possible to use a fraud detection AI to judge the validity of sales daily reports, which will further strengthen the validity (transparency, fairness, etc.) of the scoring results based on the daily reports submitted by each sales representative.

[0098] In this way, the chatbot that supports the creation of daily report input support bots, which tend to be neglected, can encourage daily report input by using the difference between schedule information and behavior estimation information. This is expected to increase the rate of continued use of daily report input, keep records of progress and issues in sales activities, and record future measures, leading to improved sales, which is a core part of sales activities.

[0099] 6, the determination of the progress level in step S56, the estimation of the customer needs in steps S57 and S58, and the estimation of the information to be proposed to the customer in steps S62 and S63 are performed by the external module 40. The external module 40 that performs these operations may be disposed outside the information processing device 3, or may be included in the determination unit 13, estimation unit 14, etc. of the information processing device 3.

[0100] 6, an example has been shown in which the information generation unit 17 of the information processing device 3 generates the scoring results and feedback information in the large-scale language model. The information generation unit 17 of the information processing device 3 that executes these operations may be executed by an external module 40.

[0101] <Other application examples> In this embodiment, an example of daily report input by a sales representative has been described, but the present invention is not limited to this and can also be applied to evaluation of reports at schools, evaluation of reports at meetings, evaluation of daily report input at nursing care facilities and medical facilities. Here, the system configuration for various application scenes in schools, meetings, nursing care facilities and medical facilities can basically be constructed using the terminal device 5 and information processing device 3 included in the information input support system 1 shown in Fig. 1. Furthermore, the hardware configurations and functional configurations of the terminal device 5 and the information processing device 3 can also be applied to the hardware configurations and functional configurations of Figs. 2 to 4.

[0102] First, a case where a report written at school is evaluated will be described. In this case, the user is, for example, a student. Information about the user includes, for example, the student's name, student ID number (student ID number), grade, class, and email address. Characteristics of the student include, for example, the student's grades for each subject, their favorite subjects, their least favorite subjects, club activity history, committee activity history, and the student's concentration when working on classes and assignments as determined by the student's teacher. Furthermore, the subject of the report in this case is, for example, a teacher. Based on this relationship, the information processing device 3 can perform the following process when evaluating a report written at school. For example, the acquisition unit 12 of the information processing device 3 acquires, from the communication terminal 5, input result information of the student's input to the chatbot using the communication terminal 5. Next, the information generation unit 17 grades the report written by the student according to the user's characteristics, using the student's past grades in the subject, the student's concentration when working on assignments, and other factors as grading criteria. The information generation unit 17 further generates the grading results and feedback information associated with the grading results (here, evaluation scores and comments, advice, etc. regarding the report creation). The communication unit 10 then transmits the grading results and the feedback information associated with the grading results to the communication terminals 5 used by each of the pupils. This allows the pupils to receive the grading results and feedback information regarding the reports they have created. As a result, it is expected that the motivation of the pupils in creating reports will be improved.

[0103] When evaluating a report on a gathering, for example, the customer may be the organizer of the gathering or a viewer who will be affected by the gathering. In that case, the user may be a participant in the gathering. In a report created in such a relationship, the acquisition unit 12, information generation unit 17, and communication unit 10 of the information processing device 3 may perform their respective functions, as in the case of the school report described above. The relationship between the customer and the user may be the opposite of the relationship described above.

[0104] Next, a case where daily report input at a nursing facility or a medical facility is evaluated will be described. In this case, the user is, for example, a nursing staff member who provides nursing care or a nurse who performs medical procedures. Information about the user is, for example, the name, registration ID, and email address of the nursing staff member or nurse. Characteristics of the nursing staff member or nurse include, for example, nursing qualifications and past experience. The daily report in this case is a nursing daily report, a nursing daily report, etc. Furthermore, the report subject in this case is a person receiving nursing care or a patient receiving medical procedures. Due to this relationship, when evaluating reports at a nursing facility or a medical facility, the information processing device 3 can perform the following processing. For example, the acquisition unit 12 of the information processing device 3 acquires input result information from the communication terminal 5 that the nursing staff member, nurse, etc. inputs to a chatbot (which may be an intercom, etc.) using the communication terminal 5. Next, the information generation unit 17 scores reports such as daily care reports and daily nursing reports prepared by care staff, nurses, etc., based on the user's characteristics, using the user's qualifications, past experience, etc. as scoring criteria, and generates the scoring results and feedback information associated with the scoring results (here, evaluation scores and comments, advice, etc. for the patient, etc. regarding the preparation of the daily care reports, nursing daily reports, etc.). The communication unit 10 then transmits the scoring results and the feedback information associated with the scoring results to the communication terminals 5 used by the care staff, nurses, etc. This allows the care staff, nurses, etc. to receive the scoring results and feedback information for the reports they prepared for the care recipient or the patient receiving medical treatment. This is expected to improve the motivation of care staff in providing care to the care recipient and nurses in providing medical treatment to the patient.

[0105] Additionally, the gamification applied in each of the present embodiment and other application examples may be used to improve user engagement, organizational productivity, flow, learning, crowdsourcing, employee (sales representatives, nursing staff, nurses, etc.) recruitment and evaluation, student or pupil evaluation, ease of use, etc., using game design elements.

[0106] Although several forms for carrying out the present invention have been described above, the present invention is not limited to these embodiments, and various modifications and substitutions can be made within the scope that does not deviate from the gist of the present invention.

[0107] Each function of the above-described embodiments can be realized by one or more processing circuits. Here, the term "processing circuit" in this specification includes a processor programmed to perform each function by software, such as a processor implemented by an electronic circuit, an ASIC (Application Specific Integrated Circuit), a DSP (Digital Signal Processor), an FPGA (Field Programmable Gate Array), and a conventional circuit module designed to perform each function described above.

[0108] The devices described in the examples represent only one of multiple computing environments for implementing the embodiments disclosed herein. In one embodiment, the information processing device 3 includes multiple computing devices, such as a server cluster. The multiple computing devices are configured to communicate with each other via any type of communication link, including a network, shared memory, etc., and perform the processes disclosed herein. Similarly, the terminal device 5 may include multiple computing devices configured to communicate with each other.

[0109] The information processing device 3 is not limited to a server as long as it is a device equipped with a communication function. The information processing device 3 may be, for example, an image forming device, a PJ (Projector), an IWB (Interactive White Board: a white board with an electronic blackboard function capable of mutual communication), an output device such as digital signage, a HUD (Head Up Display) device, industrial machinery, an imaging device, a sound collection device, medical equipment, a network home appliance, an automobile (Connected Car), a notebook PC (Personal Computer), a mobile phone, a smartphone, a tablet terminal, a game console, a PDA (Personal Digital Assistant), a digital camera, a wearable PC, a desktop PC, or the like.

[0110] For example, aspects of the present invention are as follows. <1> An information processing device capable of communicating with a terminal device operated by a user, an acquisition unit that acquires information about the user and activity information about a report target that the user reports, both input to the terminal device by the user; an information generating unit that generates a scoring result obtained by scoring the activity information according to the characteristics of the user included in the information about the user, and feedback information for the user associated with the scoring result; a communication unit that transmits the scoring results and the feedback information to the terminal device; An information processing device comprising: <2> the information generation unit scores the activity information using reference activity information obtained by natural language processing using a large-scale language model and characteristics of the user, and generates the scoring result and the feedback information. Characterized by <1> The information processing device described in <3> the information generation unit scores the activity information using information related to the difficulty of a task at the user's client as the user's characteristic, and generates the scoring result and the feedback information. Characterized by <1> or <2> The information processing device described in <4> the information generation unit assigns weighted scores to the content of the activity information, assigns weighted scores to the content of the activity information, and assigns the weighted scores to the content of the activity information based on coefficients for each item that are preset to assign weighted scores and on customer issues that correspond to the characteristics of the user, and generates the scoring results and the feedback information. Characterized by <1> or <2> The information processing device described in <5> the information generating unit generates a business level of the user based on a cumulative value of the scoring results. Characterized by <1> ~ <4> 10. The information processing device according to claim 9, wherein: <6> the information generation unit generates, as the feedback information, information including a feedback comment on the activity information input by the user. Characterized by <1> ~ <5> 10. The information processing device according to claim 9, wherein: <7> the information generation unit generates information including at least one of content to be added to the activity information and the feedback comment indicating content that the user should pay attention to in order to improve their work level. Characterized by <6> The information processing device described in <8> The activity information, the scoring results, the user's job level, and the feedback information are stored in a predetermined storage unit and can be viewed by users who have been given access rights. Characterized by <5> The information processing device described in <9> an estimation unit that estimates the needs of the report subject based on the activity information; the communication unit transmits speech information including the needs of the report target to the terminal device; Characterized by <1> ~ <8> 10. The information processing device according to claim 9, wherein: <10> An information input support system having a terminal device operated by a user and an information processing device capable of communicating with the terminal device, The information processing device includes: an acquisition unit that acquires information about the user and activity information about a report target that the user reports, both input to the terminal device by the user; an information generating unit that generates a scoring result obtained by scoring the activity information according to the characteristics of the user included in the information about the user, and feedback information for the user associated with the scoring result; a communication unit that transmits the scoring results and the feedback information to the terminal device; Equipped with The terminal device a receiving unit that receives the scoring results and the feedback information; a display control unit that displays the received scoring result and the feedback information on a display unit; Equipped with An information input support system characterized by: <11> An information input assistance method executed by an information processing device capable of communicating with a terminal device operated by a user, comprising: acquiring information about the user input to the terminal device by the user and activity information about a report target to be reported by the user; an information generating step of generating a scoring result obtained by scoring the activity information according to the characteristics of the user included in the information about the user, and feedback information for the user associated with the scoring result; transmitting the scoring result and the feedback information to the terminal device; An information input support method comprising: <12> An information processing device capable of communicating with a terminal device operated by a user, acquiring information about the user input to the terminal device by the user and activity information about a report target to be reported by the user; an information generating step of generating a scoring result obtained by scoring the activity information according to the characteristics of the user included in the information about the user, and feedback information for the user associated with the scoring result; transmitting the scoring result and the feedback information to the terminal device; A program to execute. [Explanation of symbols]

[0111] 1. Information input support system 2. Communication Network 3. Information processing equipment 4. Cloud Network 5 Terminal Devices 6. Personal Computers 7 Information terminals 10, 20 Communications Department 11 Generation part 12 Acquisition Department 13 Decision Section 14 Estimation part 15 Control Unit 16 Memory section 17 Information generation section 20 Receiving unit 21 Display control unit 22 Operation reception section [Prior art documents] [Patent documents]

[0112] [Patent Document 1] Japanese Patent Application Publication No. 2019-185161

Claims

1. An information processing device capable of communicating with a terminal device operated by a user, an acquisition unit that acquires information about the user and activity information about a report target that the user reports, both input to the terminal device by the user; an information generating unit that generates a scoring result obtained by scoring the activity information according to the characteristics of the user included in the information about the user, and feedback information for the user associated with the scoring result; a communication unit that transmits the scoring results and the feedback information to the terminal device; An information processing device comprising:

2. the information generation unit scores the activity information using reference activity information obtained by natural language processing using a large-scale language model and characteristics of the user, and generates the scoring result and the feedback information.

2. The information processing apparatus according to claim 1, wherein:

3. the information generation unit scores the activity information using information related to the difficulty of a task at the user's client as the user's characteristic, and generates the scoring result and the feedback information.

3. The information processing apparatus according to claim 1, wherein the information processing apparatus is a computer.

4. the information generation unit assigns weighted scores to the content of the activity information, assigns weighted scores to the content of the activity information, and assigns the weighted scores to the content of the activity information based on coefficients for each item that are preset to assign weighted scores and on customer issues that correspond to the characteristics of the user, and generates the scoring results and the feedback information.

3. The information processing apparatus according to claim 1, wherein the information processing apparatus is a computer.

5. the information generating unit generates a business level of the user based on a cumulative value of the scoring results.

2. The information processing apparatus according to claim 1, wherein:

6. the information generation unit generates, as the feedback information, information including a feedback comment on the activity information input by the user.

2. The information processing apparatus according to claim 1, wherein:

7. the information generation unit generates information including at least one of content to be added to the activity information and the feedback comment indicating content that the user should pay attention to in order to improve their work level.

7. The information processing apparatus according to claim 6,

8. The activity information, the scoring results, the user's job level, and the feedback information are stored in a predetermined storage unit and can be viewed by users who have been given access rights.

6. The information processing apparatus according to claim 5,

9. an estimation unit that estimates the needs of the report subject based on the activity information; the communication unit transmits speech information including the needs of the report target to the terminal device; 2. The information processing apparatus according to claim 1, wherein:

10. An information input support system having a terminal device operated by a user and an information processing device capable of communicating with the terminal device, The information processing device includes: an acquisition unit that acquires information about the user and activity information about a report target that the user reports, both input to the terminal device by the user; an information generating unit that generates a scoring result obtained by scoring the activity information according to the characteristics of the user included in the information about the user, and feedback information for the user associated with the scoring result; a communication unit that transmits the scoring results and the feedback information to the terminal device; Equipped with The terminal device a receiving unit that receives the scoring results and the feedback information; a display control unit that displays the received scoring result and the feedback information on a display unit; Equipped with An information input support system characterized by:

11. An information input assistance method executed by an information processing device capable of communicating with a terminal device operated by a user, comprising: acquiring information about the user input to the terminal device by the user and activity information about a report target to be reported by the user; an information generating step of generating a scoring result obtained by scoring the activity information according to the characteristics of the user included in the information about the user, and feedback information for the user associated with the scoring result; transmitting the scoring result and the feedback information to the terminal device; An information input support method comprising:

12. An information processing device capable of communicating with a terminal device operated by a user, acquiring information about the user input to the terminal device by the user and activity information about a report target to be reported by the user; an information generating step of generating a scoring result obtained by scoring the activity information according to the characteristics of the user included in the information about the user, and feedback information for the user associated with the scoring result; transmitting the scoring result and the feedback information to the terminal device; A program to execute.

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