Information processing system, method for processing processing, and program

Abstract

To provide appropriate information at an appropriate timing to a person who is seeking information.SOLUTION: A recording operation reception unit 51 of a doctor terminal 2 receives a button pressing operation of a button B indicating an instruction for starting recording by a doctor. A recording unit 52 starts recording when the button B is pressed and outputs voice data obtained by the recording. A voice transmission control unit 53 transmits the data of the voice to a server 1. A voice acquisition unit 61 of the server 1 acquires the voice data from the doctor terminal 2. A text conversion unit 62 generates data of text indicating contents of the voice on the basis of the data of the voice. A doctor question registration unit 63 registers the data of the text in association with predetermined supplementary information.SELECTED DRAWING: Figure 6

Description

[Technical Field]

[0001] The present invention relates to an information processing system, an information processing method, and a program. [Background technology]

[0002] Conventionally, pharmaceutical company medical representatives have attempted to provide information to doctors after making appointments with them in order to promote sales of their company's products (see, for example, Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2002-163443 Summary of the Invention [Problem to be solved by the invention]

[0004] However, doctors did not have time to meet with MRs to receive information. On the other hand, it was not just MRs who felt the need for information provision; doctors also felt the need for high-quality information provision. In other words, there was a mismatch between busy doctors who were short on time and medical representatives who wanted to make appointments and build relationships. In other words, there is a demand to resolve mismatches by providing appropriate information at the appropriate time, but conventional technologies, including Patent Document 1, are unable to adequately meet this demand.

[0005] The present invention has been made in view of the above circumstances, and aims to provide appropriate information at an appropriate time to those who are seeking information. [Means for solving the problem]

[0006] In order to achieve the above object, an information processing system according to one aspect of the present invention comprises: An information processing system including a portable terminal carried by a speaker and an information processing device that communicates with the portable terminal, The mobile terminal a recording operation receiving means for receiving a first operation by the speaker that is a single action indicating an instruction to start recording and a second operation by the speaker that is a single action indicating an instruction to end recording; a recording means for starting recording when the first operation is accepted as a trigger, for terminating the recording when the second operation is accepted as a trigger, and for outputting data of the audio obtained by the recording; a voice transmission control means for controlling transmission of the voice data to the information processing device; Equipped with The information processing device includes: a voice acquisition means for acquiring voice data from the mobile terminal; a text generation means for generating text data indicating the content of the voice based on the voice data; a text registration means for registering the text data in association with predetermined additional information; Equipped with.

[0007] An information processing method and a program according to one aspect of the present invention are a method and a program corresponding to an information processing system according to one aspect of the present invention. [Effects of the Invention]

[0008] According to the present invention, appropriate information can be provided to those who are seeking information at an appropriate time. [Brief explanation of the drawings]

[0009] [Figure 1] 1 is a diagram showing an overview of a service to which an embodiment of an information processing system of the present invention is applied. [Figure 2] FIG. 2 is a diagram showing an example of the external configuration and overview of the doctor terminal provided by the service shown in FIG. 1. [Figure 3]FIG. 2 is a diagram showing an example of how the database created as a result of the service shown in FIG. 1 can be used. [Figure 4] FIG. 4 is a diagram showing an example of the configuration of an information processing system that realizes the provision of the present service shown in FIGS. 1 to 3, that is, an embodiment of the information processing system of the present invention. [Figure 5] 5 is a block diagram showing an example of a hardware configuration of a server in the information processing system shown in FIG. 4. FIG. [Figure 6] 6 is a functional block diagram showing an example of the functional configuration of the doctor terminal and the server of FIG. 5 in the information processing system of FIG. 4. [Figure 7] 7 is a diagram showing an example of the flow of processing of the information processing system of FIG. 5 having the functional configuration of FIG. 6 and data used in each processing. [Figure 8] FIG. 1 is a diagram showing an example of a main page screen (main screen) of a website (web system) for pharmaceutical companies. [Figure 9] FIG. 10 is a diagram showing an example of a screen of a page on a predetermined website (Web system) for pharmaceutical companies where answers to predetermined questions are entered. [Figure 10] FIG. 10 is a diagram showing an example of a screen of a page on a predetermined website (web system) for pharmaceutical companies where a predetermined email (for example, an email addressed to doctor D by person in charge MR) is set. DETAILED DESCRIPTION OF THE INVENTION

[0010] Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

[0011] First, with reference to FIG. 1, an overview of a service (hereinafter referred to as "this service") to which an embodiment of an information processing system of the present invention (see FIG. 4 described later) is applied will be described. FIG. 1 is a diagram showing an outline of the present service to which an embodiment of the information processing system of the present invention is applied. This service is targeted at pharmaceutical company MK and includes the following services:

[0012] That is, at pharmaceutical company MK, MR, who is in charge of doctor D, wishes to provide information to doctor D in order to increase sales of the company's products. For this reason, in the past, the MR in charge tried to provide information by meeting face-to-face with Doctor D, but Doctor D did not have the time to devote to the MR in charge. Furthermore, this situation is expected to become more serious when restrictions on overtime and holiday work for doctors come into effect in April 2024. On the other hand, it is not just the MR in charge who feels the need to provide information; Doctor D also feels the need to provide high-quality information. In other words, there was a mismatch between Doctor D, who was busy and short on time, and the MR in charge, who wanted to make appointments and build relationships. This service aims to resolve this mismatch by accurately understanding medical needs and providing the right information at the right time.

[0013] Specifically, for example, this service assumes that Doctor D carries a small Frisk-sized device (hereinafter referred to as Doctor Terminal 2), and enables the provision of high-quality information without requiring Doctor D to spend a long time on it by following the flow of steps S1 to S5 below.

[0014] In step S1, doctor D presses button B on doctor terminal 2 and then asks a question by voice. In step S2, the doctor terminal 2 starts recording when button B is pressed, and when the question is completed and the recording ends, it transmits voice data including the question of doctor D as the content to the server 1 on the cloud.

[0015] In step S3, the server 1 on the cloud immediately converts the voice data into text and stores (registers) the text data containing Doctor D's question in a predetermined database. At this time, the server 1 associates not only the text data but also various other data and stores (registers) it in the predetermined database. Here, the various data are not particularly limited. For example, the server 1 may (using AI, etc.) search for and summarize related documents and store the resulting data in the predetermined database in association with the text data.

[0016] The fact that a question (text data) has been registered is automatically notified to the pharmaceutical company MK's back office and the responsible MR (potential respondent). When responding, the respondent scrutinizes and inspects the answer, adds information, and documents it. When the respondent answers the question, Server 1 obtains the answer data. The answer data here includes not only the answer (summary report), but also related information such as reference files (including those searched by Server 1) and additional information from the pharmaceutical company MK. In step S4, the server 1 automatically notifies the person in charge MR and the doctor D of the response data. In this way, high-quality information (answers to questions, which is what Doctor D is looking for) is provided to Doctor D, who is short on time.

[0017] If necessary, in step S5, the person in charge MR can make an appointment with the doctor D to provide higher quality information by reinforcing the data of the answer.

[0018] These questions and answers from Doctor D are things that Doctor D wants to confirm urgently. Therefore, by accumulating these questions and answers from Doctor D and creating a database, the MR in charge can recognize what is currently required and use the information to respond proactively. Pharmaceutical company MK (head office) can prepare developments and measures that understand Doctor D's needs.

[0019] In this way, this service can provide timely information through smart communication. In other words, this service allows Doctor D to simply speak to Doctor Terminal 2 at the time he or she desires the information, and the information desired by Doctor D is examined, prepared, and provided in a timely manner. In this way, this service is expected to be used by busy Doctor D, as it allows information to be requested with simple operations, and will contribute to meeting medical needs.

[0020] FIG. 2 is a diagram showing an example of the external configuration and overview of the doctor terminal provided by the present service of FIG. As shown in Figure 2, the doctor terminal 2 is configured as a small device the size of a Frisk, has a button B for voice recording instructions, and communication functions, and is characterized by practical use, light weight and compactness, and brand recall. When Doctor D speaks (utters a speech) while pressing Button B, Doctor Terminal 2 records the speech content as voice data. Furthermore, Doctor Terminal 2 has a communication function, so it transmits the voice data (recorded content) to Server 1 via the network environment. Although not shown in FIG. 2, the doctor terminal 2 has a clip and a magnet on the back of the device, which makes it easy to use and allows it to be attached to a strap, making it "practical for use." The doctor terminal 2 is highly portable, has palm-sized dimensions of, for example, approximately 10 x 5 x 2 cm, and is characterized by being "lightweight and compact" so that it can be stored anywhere. Although not shown in FIG. 2, the doctor terminal 2 can design, for example, the image and message of the pharmaceutical company MK, and thus has a feature of "brand recall" that contributes to brand recall.

[0021] FIG. 3 is a diagram showing an image of how the database created as a result of the service shown in FIG. 1 can be used. As described above with reference to Figure 1, this service can accumulate and create a database of data on questions and their answers from multiple doctors D, or data on repeated questions and their answers from the same doctor D. In other words, this service creates a database of the real voices of doctors D, so the information accumulated in the database can be understood as medical trends. The database of medical trend information created by this service can be used for MR activities and marketing. In other words, the MR in charge can receive information on medical trends from the database of this service and use that information to make an appointment with Doctor D. It is also possible to distribute information from the database of this service to Doctor D via e-mail newsletters or other means as a compelling topic.

[0022] To sum up, this service is an excellent service with the following features: In other words, this service was created by focusing on one problem. In other words, this service was created with the idea that the entire problem can be solved by devising an entry point. The problem here is the contradiction that Doctor D does not have time but wants useful information. This service is specialized in resolving this contradiction. In other words, in the past, Doctor D often avoided calling the MR in charge, because although it seemed like he could just call the MR in charge, there was a possibility that the call would not be connected, and even if the MR in charge called back, he would not be able to answer, which was inconvenient. Furthermore, even if Doctor D wanted to ask the MR a question, he often did not have time to take notes, and even if he did have time after a while, he would often forget what he wanted to ask. In contrast, when using this service, Doctor D deals with a machine called Doctor Terminal 2. Doctor Terminal 2 is small and can be carried around at all times with a strap or the like. As will be described later, the doctor terminal 2 may be a mobile terminal such as a smartphone owned by doctor D, on which application software that allows use of this service is installed. However, it is more preferable to use a dedicated, compact hardware device as shown in Figure 2 as the doctor terminal 2, as this minimizes the number of actions that doctor D must take. In any case, with this service, doctor D simply uses doctor terminal 2 to utter (speak) a question, and an answer can be quickly obtained from an expert (such as in the backroom of pharmaceutical company MK). Doctor D can use the answers (accurate information) obtained in this way to improve the quality of medical care. It is no exaggeration to say that the time from when Doctor D thinks he needs information to when he gets that information, that is, the time it takes Doctor D to solve the problem, will be 100 times faster. Furthermore, from the perspective of pharmaceutical manufacturer MH, they can directly grasp what is lacking in the current information provided and what the trends in doctor D's needs are. This is of great value to pharmaceutical manufacturer MH, as it will increase the accuracy reflected in product development, information provision, etc., and greatly improve the speed and quality of problem-solving in the medical field. As a result, it will be possible to save many patients.

[0023] Next, with reference to FIG. 4, the configuration of an information processing system that realizes the provision of the above-described service, that is, an embodiment of the information processing system of the present invention, will be described. FIG. 4 is a diagram showing an example of the configuration of an information processing system that realizes the provision of the present service shown in FIGS. 1 to 3, that is, an embodiment of the information processing system of the present invention.

[0024] The information processing system shown in FIG. 4 is configured to include a server 1, a doctor terminal 2 and a doctor-specific device 3 owned by doctor D, and a medical representative terminal 4 and a backyard device 5 managed by pharmaceutical company MK. The server 1, the doctor terminal 2 and doctor-specific device 3 owned by doctor D, and the MR staff terminal 4 and backyard device 5 managed by pharmaceutical company MK are interconnected via a network such as the Internet.

[0025] The server 1 is an information processing device managed by the service provider of this service (Figs. 1 to 3). The server 1 executes various processes to realize this service while appropriately communicating with a doctor terminal 2 and a doctor-specific device 3 owned by doctor D, and an MR representative terminal 4 and a backyard device 5 managed by pharmaceutical company MK.

[0026] In this embodiment, the doctor terminal 2 is a small device the size of a Frisk card held by doctor D, as described with reference to FIG. 2. The doctor terminal 2 has a button B for issuing a voice recording command and a communication function, and is characterized by practical use, light weight and compactness, and brand recall. However, the doctor terminal 2 may be any terminal having the functional configuration shown in FIG. 5, which will be described later, and may be, for example, a smartphone. The doctor-specific device 3 is an information processing device managed by doctor D, and is composed of a smartphone, tablet, personal computer, etc., and communicates with the server 1 as appropriate, mainly acquiring data in response to voice data (questions from doctor D) sent from the doctor terminal 2 and presenting it to doctor D.

[0027] The MR staff terminal 4 is an information processing device managed by the MR staff of the pharmaceutical company MK, and is configured with a smartphone, tablet, personal computer, or the like. The backyard device 5 is an information processing device managed by the backyard (candidate respondents) of pharmaceutical company MK, and is configured by a server, a smartphone, a tablet, a personal computer, or the like.

[0028] FIG. 5 is a block diagram showing an example of a hardware configuration of a server in the information processing system shown in FIG.

[0029] The server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an input unit 16, an output unit 17, a memory unit 18, a communication unit 19, and a drive 20.

[0030] The CPU 11 executes various processes according to a program recorded in the ROM 12 or a program loaded from the storage unit 18 into the RAM 13 . The RAM 13 also stores data and the like necessary for the CPU 11 to execute various processes.

[0031] The CPU 11, ROM 12, and RAM 13 are connected to one another via a bus 14. An input / output interface 15 is also connected to this bus 14. An input unit 16, an output unit 17, a storage unit 18, a communication unit 19, and a drive 20 are connected to the input / output interface 15.

[0032] The input unit 16 is configured with, for example, a keyboard and is used to input various information. The output unit 17 is configured with a display such as a liquid crystal display, a speaker, etc., and outputs various information as images and sounds. The storage unit 18 is configured with a DRAM (Dynamic Random Access Memory) or the like, and stores various data. The communication unit 19 communicates with other devices (for example, the doctor terminal 2 and doctor-specific device 3 owned by doctor D in Figure 4, and the MR representative terminal 4 and backyard device 5 managed by pharmaceutical company MK) via a network N including the Internet.

[0033] Removable media 30, such as a magnetic disk, optical disk, magneto-optical disk, or semiconductor memory, is appropriately attached to the drive 20. A program read from the removable media 30 by the drive 20 is installed in the storage unit 18 as needed. Furthermore, the removable medium 30 can also store various data stored in the storage unit 18 in the same manner as the storage unit 18.

[0034] Although not shown, the doctor terminal 2 and doctor-specific device 3 owned by doctor D, and the MR representative terminal 4 and backyard device 5 managed by pharmaceutical company MK also have the hardware configuration shown in FIG.

[0035] Various processes for providing the present service shown in Figures 1 to 3 can be executed by cooperation between various hardware and software constituting the information processing system of Figure 4, including the server 1, the doctor terminal 2 and doctor-specific device 3 owned by doctor D, and the MR representative terminal 4 and back-office device 5 managed by pharmaceutical company MK.

[0036] FIG. 6 is a functional block diagram showing an example of the functional configuration of the doctor terminal and the server of FIG. 5 in the information processing system of FIG. The hardware of the server 1 is suffixed with "-1." Similarly, the hardware of the doctor terminal 2 is suffixed with "-2."

[0037] As shown in FIG. 6, in the CPU 11-1 of the server 1, a voice acquisition unit 61, a text conversion unit 62, a doctor question registration unit 63, a notification unit 64, a Web management unit 65, and an answer registration unit 66 function. The storage unit 18-1 of the server 1 is provided with a doctor DB 71 and a pharmaceutical company DB 72.

[0038] In the CPU 11-2 of the doctor terminal 2, a recording operation receiving unit 51, a recording unit 52, and a voice transmission control unit 53 function. The input unit 16-2 of the doctor terminal 2 is provided with a button B and a microphone M.

[0039] The recording operation receiving unit 51 of the doctor terminal 2 receives a first operation of one action indicating an instruction from the doctor D to start recording, and a second operation of one action indicating an instruction from the doctor D to end recording. In this embodiment, the first operation is the pressing of button B, and the second operation is the subsequent release of button B while the button is still being pressed.

[0040] The recording unit 52 of the doctor terminal 2 starts recording from the microphone M when the first operation is accepted as a trigger, and ends the recording when the second operation is accepted as a trigger, and outputs the data of the audio obtained by the recording (in this embodiment, the question from doctor D) to the audio transmission control unit 53.

[0041] The voice transmission control unit 53 of the doctor terminal 2 executes control to transmit voice data to the server 1 via the communication unit 19-2.

[0042] The voice acquisition unit 61 of the server 1 acquires the voice data transmitted from the doctor terminal 2 via the communication unit 19-1.

[0043] The text conversion unit 62 of the server 1 generates text data indicating the content of the voice (in this embodiment, the content of Doctor D's remarks and the content of Doctor D's question) based on the voice data acquired by the voice acquisition unit 61.

[0044] The doctor question registration unit 63 registers the data of the text (Doctor D's question) in the doctor DB 71 in association with predetermined additional information. Specifically, for example, the doctor question registration unit 63 recognizes which doctor D asked the question (registers text data), and registers information about that doctor D (including information that can identify the hospital to which doctor D belongs) and information about the doctor D's responsible person MR as specified additional information in the doctor DB71 together with the text data. Furthermore, for example, the doctor question registration unit 63 may also register the original voice data (data transmitted from the doctor terminal 2 and acquired by the voice acquisition unit 61) as supplementary information in the doctor DB 71 together with the text data. The additional information is not limited to the above information, and any number of pieces of information of any type can be specified depending on the settings.

[0045] The notification unit 64 of the server 1 executes control to send a first notification via the communication unit 19-1, the first notification including at least the content that text data based on voice (in this embodiment, a question uttered by Doctor D) has been registered, to at least the doctor and the designated pharmaceutical company. In this embodiment, the first notification addressed to Doctor D is sent to a doctor-specific device 3 such as a smartphone owned by Doctor D. The first notification addressed to the person in charge MR is sent to the MR person in charge terminal 4 of pharmaceutical company MK. The first notification addressed to the backyard is sent to the backyard device 5 of pharmaceutical company MK. The destination of the first notification can be set arbitrarily to a destination other than doctor D, person in charge MR, and the backyard. The first notification needs to include at least the fact that text data based on voice (in this embodiment, a question spoken by Doctor D) has been registered, and can also include other content that is created as desired. Furthermore, the timing of sending the first notification is not particularly limited, and may be when text data based on voice (in this embodiment, a question spoken by Doctor D) is registered, or it may be checked and sent in batches at predetermined intervals.

[0046] The web management unit 65 manages a predetermined website where at least the content of the text (the content of the question from Doctor D in this embodiment) can be confirmed. In this case, the first notification includes information for accessing the specified website. Here, the "information for accessing the specified website" may be a link to the URL of the specified website or a link to the URL of a login screen for logging in to the specified website. This allows the user to log in to a website (web system) where the content of the text (in this embodiment, the content of Doctor D's question) can be confirmed by one-clicking the link included in the first notification, and a login screen can also be inserted. Here, the form of the first notification is not particularly limited, and various forms such as email, SMS, app push, LINE (registered trademark), Slack (registered trademark), etc. can be adopted. Furthermore, the text that can be confirmed on a predetermined website (web system) may be the text itself that has been converted from the audio data, or may be the text obtained as a result of automatically summarizing the data.

[0047] The answer to the text (in this embodiment, the question from Doctor D) confirmed on the above-mentioned predetermined website (web system) is mainly provided by a person in charge in the backroom of pharmaceutical company MK. However, if necessary, it may also be provided by a person in charge at pharmaceutical company MK, MR. When answer information indicating an answer to the content of the text (in this embodiment, a question from Doctor D) is entered in the pharmaceutical company MK's back-office device 5 or MR representative terminal 4 and sent to the server 1, the answer registration unit 66 of the server 1 acquires the answer information via the communication unit 19-1 and registers it in the pharmaceutical company DB 72.

[0048] The notification unit 64 executes control to transmit a second notification including at least the content based on the answer information via the communication unit 19-1, with the doctor included as the destination. Here, the content based on the answer information may be a summary of the answer or the full answer (the content of the answer information itself). In this embodiment, the second notification addressed to Doctor D is sent to a doctor-specific device 3 such as a smartphone owned by Doctor D. The second notification addressed to the person in charge MR is sent to the MR person in charge terminal 4 of pharmaceutical company MK. The second notification addressed to the backyard (other than the respondent) is sent to a backyard device 5 (operated by someone other than the respondent) of pharmaceutical company MK. The destination of the second notification can be set arbitrarily to a destination other than Doctor D, Person in Charge MR, and the backyard. The second notice is sufficient to include at least content based on the response information, and may also include other content that is created arbitrarily. Furthermore, the timing of transmitting the second notification is not particularly limited, and may be when the response information is registered, or may be checked and transmitted in batches at predetermined intervals. In this embodiment, the second notification is transmitted as data, but it does not necessarily have to be transmitted as data, and the person in charge MR may hand it over to the doctor D. In the latter case, the notification unit 64 prints the contents of the second notification on a paper medium or the like.

[0049] FIG. 7 is a diagram showing an example of the flow of processing in the information processing system of FIG. 5 having the functional configuration of FIG. 6 and data used in each process.

[0050] In step S21, the doctor terminal 2 transmits the voice data of the question from doctor D.

[0051] In step S22, the server 1 converts the voice data into text, thereby generating text data of Doctor D's question.

[0052] In step S23, the server 1 associates the text data of Doctor D's question with the additional information and registers it in the server DB (Doctor DB 71 in FIG. 6).

[0053] Hereinafter, the information registered in the server DB (doctor DB 71 in FIG. 6) will be referred to as "registered data." In this embodiment, the registered data is composed of text data of Doctor D's question, and additional information such as doctor data (information about Doctor D), person in charge data (information about the person in charge MR), and original voice data of Doctor D's question.

[0054] In step S24, the server 1 transmits a first notification of the question registration.

[0055] In step S25, when a person with answering authority at pharmaceutical company MK (a person in charge in the backroom or a person in charge MR) answers, the server 1 registers the answer information in the server DB (pharmaceutical company DB 72 in FIG. 6). Note that here, the answerer is a person with answering authority, but for example, once answer information is accumulated, AI may act as the answerer and automatically (machine-determine) generate answer information based on the accumulated results.

[0056] In step S25, the server 1 transmits a second notification to the effect that the response has been registered.

[0057] Although not shown, a specific example of data stored in the server DB (doctor DB 71 and pharmaceutical company DB 72 in FIG. 6) will now be described. The information stored in the server database (doctor DB71 and pharmaceutical company DB72 in Figure 6) can be broadly divided into information for accumulation such as questions from doctor D and answers from pharmaceutical company MK, information for displaying a dashboard for pharmaceutical company MK (information for a specified website (web system) for pharmaceutical company MK), and information for the marketing platform used by responsible MRs, etc. Examples of information to be stored include audio and image data, information regarding AI analysis of audio data, information obtained through automatic information collection, documents generated by pharmaceutical company MK or server 1 (documents such as answers to doctor D's questions), and information regarding medical trend analysis. The information to be displayed on the dashboard for pharmaceutical company MK includes various pages that make up a specific website (web system), such as a list of inquiries, addition and revision of provided information, addition of literature, approval flow, and medical trend reports. The information for the marketing platform used by the responsible MRs and the like includes attribute information of medical professionals such as Doctor D, behavioral information of medical professionals such as Doctor D, email distribution of request information, email distribution to the responsible MRs, and inquiry history.

[0058] Next, examples of dashboard screens displayed on the MR representative terminal 4 and backyard device 5 of pharmaceutical company MK will be described with reference to FIGS. 8 to 10. FIG.

[0059] FIG. 8 shows an example of a main page screen (main screen) of a website (web system) for pharmaceutical companies. In the main screen of FIG. 8, Doctor D is one unit (one line), and information on each of one or more units is displayed.

[0060] Here, the data structure displayed as one unit on the main screen of Fig. 8 is not particularly limited, but in this embodiment, for example, it has the following structure in CSV (registered trademark) format: That is, information on each element included in the following data structure is picked up from the database in the server (doctor DB 71 and pharmaceutical company DB 72 in Fig. 6) according to the following data structure, and is displayed appropriately on the main screen etc. shown in Fig. 8 and on the MR representative terminal 4 and backyard device 5 of pharmaceutical company MK. "id, doctor ID, doctor name, hospital name, hospital ID, department name, Question text, question audio, Answer 1, Answer 1 file, Answer name 1, Answer id 1, answer 2, answer 2 file, answerer name 2, answerer id2, answer 3, answer 3file, answerer name 3, answerer id3, x10 MR_id, MR name, Status,

[0061] FIG. 9 shows an example of a screen of a page on a predetermined website (Web system) for pharmaceutical companies where answers to predetermined questions are written. As described above, when the first notification arrives from server 1 informing that a question has been asked by Doctor D, and the main screen of the Web system (see Figure 8) is displayed in accordance with the first notification, a person with the authority to answer the question that is the subject of the first notification (a person in the backroom at pharmaceutical company MK or the MR in charge of Doctor D) uses the screen in Figure 9 to input an answer to the question that is the subject of the first notification. The information entered on the screen of FIG. 9 is sent to the server 1 as answer information and registered therein.

[0062] FIG. 10 shows an example of a screen of a page on a predetermined website (web system) for pharmaceutical companies where a predetermined email (for example, an email addressed to Doctor D by MR in charge) is set.

[0063] Although one embodiment of the present invention has been described above, the present invention is not limited to the above-described embodiment, and modifications, improvements, etc. within the scope of achieving the object of the present invention are considered to be included in the present invention.

[0064] For example, in the above embodiment, the doctor terminal 2 is configured as a small device the size of a Frisk as shown in Figure 2, but this is not limited to this and it is sufficient if it has the functional configuration shown in Figure 6, and the form of the configuration is not particularly limited. Specifically, for example, as described above, a mobile terminal such as a smartphone on which application software that realizes the functional configuration shown in FIG. Here, the first and second operations accepted by the recording operation accepting unit 51 in FIG. 6, i.e., the operation to instruct to start recording and the operation to instruct to stop recording, are the pressing and releasing of button B in the above example, but are not limited to this and may be any other button or a one-action operation such as a slide-on. For example, if the doctor terminal 2 is a smartphone with a predetermined application software installed as described above, the operation of one-tapping a first software button (such as a recording button) displayed on the screen when the application software is running can be used as the operation of instructing to start recording (first operation). Alternatively, the operation of starting the application software when the application software is not running can be used as the operation of instructing to start recording (first operation). The operation to instruct the end of recording (second operation) may also be an operation of releasing the press of the first software button (record button, etc.), as in this embodiment, or an operation of pressing a second software button (stop button, etc.) different from the first software button (record button, etc.).

[0065] For example, the form of transmission of the voice data recorded on the doctor terminal 2 is not particularly limited, and it is sufficient that the voice data is transmitted to a specified location on the Internet via Wifi (registered trademark) or SIM (registered trademark) and stored there. That is, in the above embodiment, the storage location of the voice data and the response information to that voice, etc., was set within the memory unit 18-1 of the server 1, but this is not limited to this, and any storage device located at a specified location on the Internet will suffice. In addition, in the above embodiment, the timing of transmitting the audio data was immediately after recording stopped (after the second operation), but this is not limited to this and may be any timing after recording stopped using batch-type processing.

[0066] Furthermore, for example, in the above-described embodiment, the service to which the information processing system of the present invention is applied is the service shown in Figures 1 to 3, i.e., a service in which Doctor D asks a question by speaking and Pharmaceutical Company MH responds, but the service is not limited to this and can be widely applied to services in which a predetermined responder responds (answers) to a voice spoken by any speaker. In this case, one embodiment of the information processing system of the present invention is not limited to an information processing system including the above-mentioned doctor terminal 2 and server 1, but is sufficient as long as it includes a mobile terminal carried by the speaker and an information processing device that communicates with the mobile terminal.

[0067] Furthermore, the system configuration shown in FIG. 4 and the hardware configuration of the server 1 and the like shown in FIG. 5 are merely examples for achieving the object of the present invention, and are not particularly limited.

[0068] Furthermore, the functional block diagram shown in Fig. 6 is merely an example and is not particularly limited. That is, it is sufficient if the information processing system in Fig. 4 is provided with a function that can execute the various processes described above as a whole, and the functional blocks and databases used to realize this function are not particularly limited to the example in Fig. 6.

[0069] Furthermore, the locations of the functional blocks and databases are not limited to those shown in FIG. 6 and may be arbitrary. For example, at least a part of the functional blocks and databases (for example, service provider databases) arranged on the server 1 side may be provided in another information processing device.

[0070] The above-described series of processes can be executed by hardware or software. Furthermore, one functional block may be configured as a single piece of hardware, a single piece of software, or a combination thereof.

[0071] When a series of processes is executed by software, the programs that make up the software are installed into a computer or the like from a network or a recording medium. The computer may be a computer built on dedicated hardware. The computer may also be a computer that can execute various functions by installing various programs, such as a service provider server, a general-purpose smartphone, or a personal computer.

[0072] The recording medium containing such a program may be composed not only of a removable medium (not shown) that is distributed separately from the device main body in order to provide the program to the user, but also of a recording medium that is provided to the user in a state that is pre-installed in the device main body.

[0073] In this specification, the steps describing the program to be recorded on the recording medium include not only processes that are performed in chronological order, but also processes that are not necessarily performed in chronological order but are performed in parallel or individually.

[0074] To sum up, the information processing device to which the present invention is applied is sufficient as long as it has the following configuration, and can take on a variety of different embodiments. That is, an information processing system to which the present invention is applied (for example, the information processing system of FIG. 4) is In an information processing system including a mobile terminal (e.g., the doctor terminal 2 in FIGS. 1 to 4 and 6) carried by a speaker (e.g., the doctor D in FIG. 1) and an information processing device (e.g., the server 1 in FIGS. 1 to 6) that communicates with the mobile terminal, The mobile terminal a recording operation receiving means (for example, the recording operation receiving unit 51 in FIG. 6) for receiving a first operation (for example, pressing button B) which is a single action indicating an instruction to start recording by the speaker, and a second operation (for example, releasing button B) which is a single action indicating an instruction to end recording by the speaker; a recording means (e.g., the recording unit 52 in FIG. 6) that starts recording when the first operation is accepted as a trigger, ends the recording when the second operation is accepted as a trigger, and outputs the audio data obtained by the recording; a voice transmission control unit (for example, the voice transmission control unit 53 in FIG. 6) that controls transmission of the voice data to the information processing device; Equipped with The information processing device includes: A voice acquisition means (for example, the voice acquisition unit 61 in FIG. 6) for acquiring voice data from the mobile terminal; a text generating means (for example, the text generating unit 62 in FIG. 6) for generating text data indicating the content of the voice based on the voice data; a text registration means (for example, the doctor question registration unit 63 in FIG. 6) for registering the text data in association with predetermined additional information; It is enough to have this.

[0075] The speaker is a doctor (e.g., Doctor D in FIG. 1 ), The voice is uttered by the doctor and includes content (e.g., a question from Doctor D) related to a predetermined pharmaceutical company (e.g., Pharmaceutical Company MK in FIG. 1 ), The information processing device includes: A notification control means (for example, the notification unit 64 in FIG. 6) that executes control to send a first notification including at least a message indicating that the text data based on the voice has been registered to at least the doctor and the specified pharmaceutical company. The device may further include:

[0076] The information processing device includes: Web management means (for example, the Web management unit 65 in FIG. 6) that manages a predetermined website (for example, see FIGS. 8 to 10) where the content of the text can be confirmed. Furthermore, the first notification includes information for accessing the predetermined website; It can be done like this.

[0077] The information processing device includes: When answer information indicating an answer to the content of the text is inputted into a terminal (e.g., MR staff terminal 4 in FIG. 4) or a backyard device (e.g., backyard device 5 in FIG. 4) of a MR (e.g., MR staff member in FIG. 1) of the specified pharmaceutical company and transmitted to the information processing device, answer registration means (e.g., answer registration unit 66 in FIG. 6) for acquiring and registering the answer information, Furthermore, The notification control means further executes control to send a second notification including at least content based on the response information, the second notification including at least the doctor as a destination. It can be done like this. [Explanation of symbols]

[0078] 1. Server, 2. Doctor's terminal, 3. Doctor-specific device, 4. Medical representative terminal, 5. Backyard device, 11, 11-1, 11-2. CPU, 12. ROM, 13. RAM, 14. Bus, 15. Input / output interface, 16, 16-1. Input section, 17. Output section, 18, 18-1. Storage section, 19, 19-1, 19-2. Communication section, 20. Drive, 30. · Removable media, 51··· Recording operation reception unit, 52··· Recording unit, 53··· Voice transmission control unit 53, 61··· Voice acquisition unit, 62··· Text conversion unit, 63··· Doctor question registration unit, 64··· Notification unit, 65··· Web management unit, 66··· Answer registration unit, 71··· Doctor DB, 72··· Pharmaceutical company DB, B··· Button, M··· Microphone, D··· Doctor, MH·· Pharmaceutical company, MR·· Person in charge

Claims

1. An information processing system including a portable terminal carried by a speaker and an information processing device that communicates with the portable terminal, The mobile terminal a recording operation receiving means for receiving a first operation by the speaker that is a single action indicating an instruction to start recording and a second operation by the speaker that is a single action indicating an instruction to end recording; a recording means for starting recording when the first operation is accepted as a trigger, for terminating the recording when the second operation is accepted as a trigger, and for outputting data of the audio obtained by the recording; a voice transmission control means for controlling transmission of the voice data to the information processing device; Equipped with The information processing device includes: a voice acquisition means for acquiring voice data from the mobile terminal; a text generation means for generating text data indicating the content of the voice based on the voice data; a text registration means for registering the text data in association with predetermined additional information; An information processing system comprising:

2. the speaker is a doctor, the voice is uttered by the doctor and includes content related to a predetermined pharmaceutical company; The information processing device includes: a notification control means for controlling the sending of a first notification, the content of which at least includes a notice that the text data based on the voice has been registered, to at least the doctor and the predetermined pharmaceutical company; Further provided with The information processing system according to claim 1 .

3. The information processing device includes: a web management means for managing a predetermined web site where the content of the text can be confirmed; Furthermore, the first notification includes information for accessing the predetermined website; The information processing system according to claim 2 .

4. The information processing device includes: an answer registration means for acquiring and registering answer information indicating an answer to the content of the text when the answer information is input into a terminal or backyard device of the MR of the specified pharmaceutical company and transmitted to the information processing device; Furthermore, The notification control means further executes control to transmit a second notification including at least content based on the response information, the second notification including at least the doctor as a destination. The information processing system according to claim 3 .

5. An information processing method executed by an information processing system including a portable terminal carried by a speaker and an information processing device that communicates with the portable terminal, The steps executed by the mobile terminal include: a recording operation receiving step of receiving a first operation by the speaker that is a single action indicating an instruction to start recording and a second operation by the speaker that is a single action indicating an instruction to end recording; a recording step of starting recording when the first operation is accepted as a trigger, ending the recording when the second operation is accepted as a trigger, and outputting data of the audio obtained by the recording; a voice transmission control step of executing control to transmit the voice data to the information processing device; Including, The steps executed by the information processing device include: a voice acquisition step of acquiring voice data from the mobile terminal; a text generation step of generating text data indicating the content of the voice based on the voice data; a text registration step of registering the text data in association with predetermined supplementary information; An information processing method including:

6. A computer in an information processing system including a portable terminal carried by a speaker and an information processing device that communicates with the portable terminal, A computer that controls the mobile terminal a recording operation receiving step of receiving a first operation by the speaker that is a single action indicating an instruction to start recording and a second operation by the speaker that is a single action indicating an instruction to end recording; a recording step of starting recording when the first operation is accepted as a trigger, ending the recording when the second operation is accepted as a trigger, and outputting data of the audio obtained by the recording; a voice transmission control step of executing control to transmit the voice data to the information processing device; Execute a control process including A computer that controls the information processing device a voice acquisition step of acquiring voice data from the mobile terminal; a text generation step of generating text data indicating the content of the voice based on the voice data; a text registration step of registering the text data in association with predetermined supplementary information; Execute a control process including program.

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