Information management device, information management method and program

Abstract

To provide a technology for contributing to a smooth progress of service provision by enabling a service record provided to a beneficiary to be shared between a plurality of business operators.SOLUTION: An information management device 1 includes: a service record information storage unit 31 for providing a prescribed service product about a prescribed target, and storing service record information in response to reception of an input of the service record information on a provision record of the prescribed service product to a beneficiary of the prescribed target from a product provider being a business operator who does not perform a direct transaction contract with the beneficiary of the prescribed target; and a service record information output unit 33 for outputting the service record information in response to reception of a browsing desire for the service record information by the product provider to the beneficiary of the prescribed target from a management business operator being a business operation who can perform a transaction contract to coordinate a contract relation between the beneficiary of the prescribed target and the product provider or other product provider other than the management business operator.SELECTED DRAWING: Figure 4

Description

[Technical Field]

[0001] The present invention relates to an information management device, an information management method, and a program. [Background technology]

[0002] Conventionally, there has been known a technique for selecting a business operator that provides an appropriate service to a user of a facility, etc. Patent Document 1, for example, describes this type of technique.

[0003] In Patent Document 1, by managing the service area and delivery method, the options are reduced and a service suitable for the customer is provided. Also, according to Patent Document 1, in the case of a facility that is part of an apartment complex, the service can be provided to an appropriate location by selecting a common area or a private area as the delivery location. Furthermore, a function is provided to specify multiple delivery methods for the service to be provided, giving the customer free choice. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Publication No. 2023-102695 Summary of the Invention [Problem to be solved by the invention]

[0005] However, the sale, purchase, and maintenance of apartment complexes, detached houses, etc. involve businesses that provide various service products under management businesses such as developers who have contracts with owners. Even if a business providing a new service product wants to know the details of services provided by other businesses in the past, it is difficult to obtain information about services provided by other businesses.

[0006] The present invention was made in consideration of this situation, and aims to provide a technology that allows records of services provided to beneficiaries to be shared among multiple businesses, thereby contributing to the smooth provision of services. [Means for solving the problem]

[0007] In order to achieve the above-mentioned object, one aspect of the present invention is an information management device comprising: a service record information storage means for storing service record information in response to receiving input of service record information regarding the provision record of the specified service product to a beneficiary of a specified purpose from a first specified business operator that provides a specified service product for a specified purpose but does not have a direct trading contract with the beneficiary of the specified purpose; and a service record information output means for outputting the service record information in response to receiving a request to view the service record information provided by the first specified business operator to the beneficiary of the specified purpose from a second specified business operator that can enter into a trading contract to link the contractual relationship between the beneficiary of the specified purpose and the first specified business operator, or from a first specified business operator other than the first specified business operator.

[0008] Another aspect of the present invention is an information management method executed by a computer, the information management method including: a service record information step for storing service record information in response to receiving input of service record information regarding the provision record of the specified service product to a beneficiary of the specified purpose from a first specified business operator that provides a specified service product for a specified purpose but does not have a direct business contract with the beneficiary of the specified purpose; and a service record information output step for outputting the service record information in response to receiving a request to view the service record information provided by the first specified business operator to the beneficiary of the specified purpose from a second specified business operator or a first specified business operator other than the first specified business operator that is able to enter into a business contract that links the contractual relationship between the beneficiary of the specified purpose and the first specified business operator.

[0009] Another aspect of the present invention is a program for causing a computer to execute control processing, including: a service record information step for storing service record information in response to receiving input of service record information regarding the provision record of the specified service product to a beneficiary of the specified purpose from a first specified business operator that provides a specified service product for a specified purpose but does not have a direct business contract with the beneficiary of the specified purpose; and a service record information output step for outputting the service record information in response to receiving a request to view the service record information provided by the first specified business operator to the beneficiary of the specified purpose from a second specified business operator that can enter into a business contract to link the contractual relationship between the beneficiary of the specified purpose and the first specified business operator, or from a first specified business operator other than the first specified business operator. [Effects of the Invention]

[0010] According to the present invention, it is possible to provide a technology that allows records of services provided to beneficiaries to be shared among multiple businesses, thereby contributing to the smooth provision of services. [Brief explanation of the drawings]

[0011] [Figure 1] 1 is a diagram illustrating a management system to which an information management device according to an embodiment of the present invention is applied. [Figure 2] 1 is a diagram illustrating an example of use of a management system to which an information management device according to an embodiment of the present invention is applied; [Figure 3] 1 is a block diagram showing a hardware configuration of an information management device according to an embodiment of the present invention. [Figure 4] FIG. 2 is a functional block diagram illustrating an example of a functional configuration of the information management device according to the present embodiment. [Figure 5] FIG. 1 illustrates an example of a given product offered at different times. [Figure 6] 10 is a diagram showing an example of a confirmation screen of a response history list displayed by the information management device on the information processing terminal of the service provider; FIG. [Figure 7]10 is a diagram showing an example of a display on an information processing terminal of a service provider of a confirmation screen of a device list displayed by the information management device. FIG. [Figure 8] 10 is a diagram showing an example of a confirmation screen of a warranty list displayed by the information management device on the information processing terminal of the service provider. FIG. [Figure 9] 10 is a diagram showing an example of a warranty detailed information screen displayed by the information management device on the information processing terminal of the service provider. FIG. [Figure 10] 10A and 10B are diagrams illustrating examples of dashboard displays on a product provider terminal and a management company terminal displayed by the information management device. [Figure 11] 10A and 10B are diagrams illustrating examples of display of a quotation confirmation screen displayed by the information management device on a product provider terminal and a management company terminal. [Figure 12] 10A and 10B are diagrams illustrating examples of display of a response history confirmation screen displayed by the information management device on a product provider terminal and a management company terminal. [Figure 13] 10A and 10B are diagrams illustrating examples of display of an inspection history confirmation screen displayed by the information management device on a product provider terminal and a management company terminal. [Figure 14] 10A and 10B are diagrams illustrating examples of display of property confirmation screens displayed by the information management device on a product provider terminal and a management company terminal. [Figure 15] 10 is a diagram showing an example of a display on a management company terminal regarding regular inspection services for a property displayed by the information management device. FIG. [Figure 16] 10 is a flowchart illustrating an example of a registration process performed by the information management device according to the present embodiment. [Figure 17] 10 is a flowchart illustrating an example of an output process performed by the information management device according to the present embodiment. [Figure 18] 10 is a flowchart illustrating an example of a failure prediction process performed by the information management device according to the present embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0012] Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

[0013] <System configuration> First, the overall system configuration will be described. Fig. 1 is a diagram showing a management system 100 to which an information management device 1 according to an embodiment of the present invention is applied. Fig. 2 is a diagram showing an example of use of the management system 100 to which the information management device 1 according to this embodiment is applied.

[0014] 1 and 2, the management system 100 provides a platform over a communication network such as the Internet that connects management businesses such as housing businesses, product providers that provide products, and beneficiaries such as real estate owners who receive the products. Products are provided to beneficiaries in exchange for money or other compensation, and include movable property, real estate, services, etc.

[0015] This service supports management businesses, product providers, and beneficiaries by providing a management system 100. The information management device 1 is managed by the service provider of this service. The service provider provides this service to multiple management businesses. As will be described in more detail below, different management businesses use different product providers, so the management system 100 makes it easy to manage product providers for each management business and property. The service provider can use a specified information processing terminal (not shown) to check and support the exchange of information between the management business, product providers, and beneficiaries.

[0016] The management system 100 is realized by an information management device 1 that transmits and receives various information to and from a beneficiary terminal 2, product provider terminals 3-1 to 3-n, and a management company terminal 4 via a communication network.

[0017] The beneficiary terminal 2 is an information processing device used by a beneficiary such as the owner of real estate. The beneficiary terminal 2 is configured as a smartphone, tablet, personal computer, etc. The beneficiary terminal 2 may exchange various information with the information management device 1 using a pre-installed program, or may exchange various information through a web browser. Beneficiaries other than the owner include, for example, administrators and clients requesting legal procedures. 1 and 2, for the sake of convenience, only one beneficiary terminal 2 is shown, but it is assumed that the services of the management system 100 are provided to a plurality of beneficiary terminals 2.

[0018] The product provider terminals 3-1 to 3-n are information processing devices used by product providers who provide predetermined products to beneficiaries. The product provider terminals 3-1 to 3-n are configured as tablets, personal computers, smartphones, etc. The product provider terminals 3-1 to 3-n may exchange various types of information with the information management device 1 using a pre-installed program, or may exchange various types of information via a web browser.

[0019] A product provider is a first specified business entity, such as a small or medium-sized housing business operator, that provides products to beneficiaries but does not enter into a direct transaction contract with them. As shown in FIG. 2, multiple types of product provider terminals 3-1 to 3-n are registered on a platform provided by the management system 100. Product providers are businesses that provide beneficiaries with services such as home furnishing sales, home equipment replacement and minor repairs, home equipment repair, owner's desks, new life lifelines, new home interior options, mortgages, fire insurance, internet, relocation support, AI sales appraisals, and house cleaning. Among these, new life lifelines are a product provider that provides a service that handles the registration of life infrastructure services, such as water and electricity, required at the time of delivery of a newly built home. Product providers also include various professional services, such as judicial scrivener offices (not shown). As such, product providers are diverse and serve beneficiaries across multiple industries.

[0020] Each product provider provides a beneficiary with a specific product for a specific purpose. The specific purpose here refers to, for example, real estate such as apartment buildings and detached houses, renovation businesses, real estate brokerage businesses, legal procedures by judicial scriveners, etc. The specific products include, for example, house cleaning, inspections, equipment replacement work, sales, preliminary mortgage screening, legal document preparation, legal procedures, etc.

[0021] An example of a combination of predetermined products for a predetermined purpose will be described below. If the predetermined purpose is real estate such as an apartment building or a detached house, the predetermined products can be house cleaning, inspections, equipment replacement work, handling sales, etc., and preliminary mortgage screening for the house. If the predetermined purpose is a renovation business, the predetermined products can be inspections, equipment replacement work, etc. If the predetermined purpose is a real estate brokerage business, the predetermined products can be handling sales, etc., and preliminary mortgage screening for the house. If the predetermined purpose is legal procedures by a judicial scrivener, etc., the predetermined product can be legal procedures, etc. Note that the combinations of predetermined products for predetermined purposes exemplified here are merely examples, and are not limited to these combinations.

[0022] In this specification, when the product provider terminals 3-1 to 3-n are not distinguished from one another, they will be referred to as the product provider terminal 3 for the sake of convenience.

[0023] The management company terminal 4 is an information processing device used by management companies such as large developers or housing businesses that provide small apartment complexes or detached houses. The management company terminal 4 is configured by a smartphone, tablet, personal computer, etc. The management company terminal 4 may exchange various information with the information management device 1 using a pre-installed program, or may exchange various information via a web browser.

[0024] The management company is a second specified company that can enter into a transaction contract that links the contractual relationship between the beneficiary and the product provider. For the sake of convenience, only one management company terminal 4 is shown in Figures 1 and 2, but it is assumed that the services of the management system 100 are provided to multiple management company terminals 4.

[0025] The information management device 1 is a server that provides a platform on a communication network that enables the beneficiary terminal 2, product provider terminals 3-1 to 3-n, and management company terminal 4 to exchange various types of information.

[0026] The platform provided by the information management device 1 allows the management business operator and other product providers other than the management business operator to share service record information related to products provided by product providers. The management business operator and other product providers other than the management business operator can view the service record information related to beneficiaries registered on the platform and use it for various operations related to the provision of products to the beneficiaries.

[0027] Service record information includes, for example, the progress of work related to a specific order, information and materials exchanged, information and materials related to the specified purpose, information on the design company, interior coordinator, and construction company that actually carried out the work, information on the seller and sales representative, business information such as warranty conditions, etc. The information and materials exchanged includes information up to the model number of the equipment. Information and materials related to the specified purpose specifically includes information and materials related to products with expiration dates, such as instruction manuals and fire insurance certificates.

[0028] In this embodiment, the information management device 1 provides various information about the product to the beneficiary terminal 2 through an application (program) installed on the beneficiary terminal 2. The application also serves as a service for the management company to provide aftercare to the beneficiary after the contract is signed. By operating the application on the beneficiary terminal 2, the beneficiary can make various requests and obtain information about the product, such as requesting product provision from the product provider, requesting a quote, and checking progress. In this way, the information management device 1 provides the service in the form of a one-stop service application for owners. The service may be provided, for example, in the form of SaaS (Software as a Service).

[0029] <Hardware configuration> Next, an example of hardware constituting the information management device 1 will be described. Fig. 3 is a block diagram showing the hardware configuration of the information management device 1 according to this embodiment. The information management device 1 includes a CPU (Central Processing Unit) 11 as a processor, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an output unit 16, an input unit 17, a storage unit 18, a communication unit 19, and a drive 20.

[0030] The CPU 11 executes various processes in accordance with programs recorded in the ROM 12 or programs loaded from the storage unit 18 into the RAM 13. The RAM 13 also stores data and the like required for the CPU 11 to execute various processes. The CPU 11, the ROM 12, and the RAM 13 are interconnected via a bus 14. An input / output interface 15 is also connected to this bus 14.

[0031] An output unit 16, an input unit 17, a storage unit 18, a communication unit 19, and a drive 20 are connected to the input / output interface 15. The output unit 16 is composed of a display, a speaker, etc., and outputs various information as images and sounds. The input unit 17 is composed of a keyboard, a mouse, etc., and inputs various information. The storage unit 18 is composed of a hard disk, a DRAM (Dynamic Random Access Memory), etc., and stores various data. The communication unit 19 communicates with other devices via a network including the Internet.

[0032] Removable media 21, such as a magnetic disk, optical disk, magneto-optical disk, or semiconductor memory, is appropriately attached to the drive 20. Programs read from the removable media 21 by the drive 20 are installed in the storage unit 18 as needed. The removable media 21 can also store various data stored in the storage unit 18 in the same way as the storage unit 18.

[0033] The hardware configuration described here is merely an example. The computer described in this embodiment, including the information management device 1, may have a configuration similar to that of FIG. 3, or a different configuration. The computer may also be composed of two or more computers. The beneficiary terminal 2, product provider terminal 3, and management company terminal 4 in FIGS. 1 and 2 are, for example, smartphones, tablets, or personal computers having the same hardware configuration as that shown in FIG. 3.

[0034] <Functional configuration> Next, a description will be given of the functional configuration realized by the hardware configuration of the information management device 1. Fig. 4 is a functional block diagram showing an example of the functional configuration of the information management device 1 according to this embodiment.

[0035] 4, the information management device 1 includes a service record information storage unit 31, an opt-in management unit 32, a service record information output unit 33, and an equipment failure prediction information output unit 34 as functional units realized on a processor (CPU 11). The information management device 1 also includes a database 90 as a storage unit for storing various types of information. The database 90 may be located outside the information management device 1, and the various types of information may be read out via a communication network.

[0036] The service record information storage unit 31 is a service record information storage means for storing service record information relating to the provision record of a service product received from a product provider. The service record information includes, for example, the progress of work related to specific orders from beneficiaries or management businesses, information and materials exchanged, warranty conditions, and other business information.

[0037] The service record information storage unit 31 can accept service record information from multiple product providers in parallel. Multiple pieces of service record information are registered in the database 90 for each beneficiary. The specified products provided by the product providers include multiple products provided to beneficiaries at different times by the same or different product providers. Figure 5 is a diagram showing an example of specified products provided at different times. Figure 5 shows an example in which different products are provided depending on the time when the specified purpose is real estate such as an apartment building or a detached house.

[0038] In the example of Figure 5, at the time from construction to delivery, predetermined products provided include handling sales and purchases, preliminary mortgage screening, and legal procedures by judicial scriveners, etc. Furthermore, when some time has passed since the purchase of a home and renovations and inspections are being considered, predetermined products provided include renovations, home inspections, and equipment replacement. Similarly, when considering a purchase such as relocation, relocation, or new housing, predetermined products provided include handling renovations, sales, and real estate brokerage to introduce new homes. These products may be provided by the same product provider or by different product providers, regardless of whether they are provided at the same time or at different times.

[0039] 5, the information management device 1 is illustrated starting from the timing after construction, but it can also be applied to the timing before construction. That is, for example, it can be applied to dealing with buying and selling at the timing of "purchase consideration" and "contract", mortgage loan screening procedures, etc. as a predetermined product.

[0040] The scope of a conventional construction management system is from land procurement through construction to handover, but the information management device 1 of this embodiment allows the management system 100 to manage service record information for various products over a wide range, including handover, renovation, inspection, and consideration of purchasing a new home. The management system 100 enables long-term relationships between beneficiaries and management businesses.

[0041] Next, the opt-in management unit 32 will be described. The opt-in management unit 32 is an opt-in management means that manages opt-in information indicating permission from a beneficiary to provide the beneficiary with their service record information. When the opt-in management unit 32 receives opt-in information indicating the beneficiary's permission, the product provider can view the service record information of the beneficiary who has granted permission to provide the service record information. For example, when the opt-in management unit 32 receives opt-in information from the beneficiary terminal 2 via a communication network, it grants access rights to the service record information associated with the beneficiary to a pre-registered product provider.

[0042] The service record information output unit 33 is a service record information output means that outputs service record information in response to receiving a request to view the service record information. In this embodiment, the service record information is output to, for example, a business manager, a product provider, and a beneficiary who have been granted access rights to the service record information. Among these, product providers include businesses that have not provided products to beneficiaries in the past but will use the service record information to provide products to beneficiaries in the future.

[0043] Furthermore, the service record information output unit 33 manages service record information for which a viewing restriction has been set by the product provider on the beneficiary's viewing of the service record information so that the beneficiary cannot view the service record information.

[0044] The equipment failure prediction information output unit 34 is an equipment failure prediction information output means that analyzes service record information related to the equipment of the target property and outputs failure prediction information related to the equipment. Targets for failure prediction include, for example, kitchens, induction heaters, dishwashers, dryers, built-in dishwashers, garbage disposers, range hoods, water heaters, gas stoves, baths, faucets, bathroom ventilation (heating) dryers, toilets, heated toilet seats, entrance doors, electronic locks, and other fixtures and fixtures, as well as home appliances and other equipment related to the home.

[0045] <Example of a confirmation screen for various information provided by the information management device> Next, referring to Figures 6 to 15, we will explain an example of a confirmation screen for various information (service record information) output from the service record information output unit 33 of the information management device 1 to the information processing terminal used by the service provider, the beneficiary terminal 2, the product provider terminals 3-1 to 3-n, or the management operator terminal 4.

[0046] Fig. 6 is a diagram showing an example of a display on the information processing terminal of a service provider of a confirmation screen for a response history list displayed by the information management device 1. The example of Fig. 6 shows a display selection unit 101, a response history search unit 110, and a response history list display unit 111. On the beneficiary terminal 2, the product provider terminals 3-1 to 3-n, and the management company terminal 4, a confirmation screen is displayed that includes some or all of the information corresponding to the display selection unit 101, the response history search unit 110, and the response history list display unit 111 shown in Fig. 6 as information from the perspective of the beneficiary, the product provider, or the management company.

[0047] The display selection section 101 is an operation section for selecting the type of information to be displayed. The display selection section 101 displays dashboard, warranty, business operator, guaranteed device, and response history as options. Figure 6 shows a screen that is displayed when response history is selected in the display selection section 101. The response history is a response history relating to warranty services that have been provided to beneficiaries in the past by the product provider.

[0048] The response history search unit 110 is an input unit for inputting various information for extracting response histories that satisfy specific conditions. The various information for extraction includes the type of response history, the status indicating the status such as in progress or completed, the title of the response, the name, telephone number, address, etc. of the beneficiary. This information is service record information that is stored in association with the beneficiary.

[0049] The response history list display unit 111 displays a list of response information. Response information includes ID, status, title, etc. For each response information, the response history list display unit 111 also displays related information such as warranty service and address, the number of responses, and a "Details" operation unit for displaying detailed information. When various information is entered in the response history search unit 110, response information that matches the various information will be displayed in the response history list display unit 111.

[0050] Fig. 7 is a diagram showing an example of a display on the information processing terminal of a service provider of a confirmation screen of a device list displayed by the information management device 1. The example of Fig. 7 shows a display selection unit 101, a device search unit 120, and a device list display unit 121. Fig. 7 is a screen that is displayed when a guaranteed device is selected in the display selection unit 101. In the beneficiary terminal 2, the product provider terminals 3-1 to 3-n, and the management operator terminal 4, a confirmation screen is displayed that includes some or all of the information corresponding to the device search unit 120 and the device list display unit 121 shown in Fig. 7 as information from the perspective of the product provider, the product provider, or the management operator.

[0051] The device search unit 120 is an input unit that inputs various information for extracting devices that satisfy specific conditions. The various information for extraction includes the device manufacturer, the installation location of the device, a category indicating the type of device, the device model number, the device name, etc. The installation location of the device may be, for example, a kitchen, a toilet, a water heater, etc. The categories may be built-in dishwasher, a warm water washing toilet seat, a garbage disposer, a range hood, a type of water heater, etc. The device search unit 120 also has a check unit 122 that adds conditions such as a device that needs to be renewed, or the number of associated warranties being zero, etc.

[0052] The device list display section 121 displays the ID, manufacturer, installation location, category, model number, and device name for each ID. The device list display section 121 also includes "Edit" for editing various information about the device. Selecting "Edit" moves to a screen for entering various information about the device. When various information is entered in the device search section 120, device information that matches the various information is displayed in the device list display section 121.

[0053] Fig. 8 is a diagram showing an example of a display on the information processing terminal of a service provider of a confirmation screen for a warranty list displayed by the information management device 1. The example in Fig. 8 shows a display selection unit 101, a warranty search unit 130, and a warranty list display unit 131. On the beneficiary terminal 2, the product provider terminals 3-1 to 3-n, and the management company terminal 4, a confirmation screen is displayed that includes some or all of the information corresponding to the display selection unit 101, the warranty search unit 130, and the warranty list display unit 131 shown in Fig. 8 as information from the perspective of the beneficiary, the product provider, or the management company. FIG. 8 shows a screen that is displayed when the warranty card is selected in the display selection section 101. As shown in FIG.

[0054] The warranty search unit 130 is an input unit for inputting various information for extracting warranty certificates that satisfy specific conditions. The various information for extraction includes the member ID, warranty certificate number, business operator, plan, name, telephone number, address, guaranteed device, warranty period start date, warranty period end date, etc. The plan is the service content of the warranty plan, etc.

[0055] The warranty list display unit 131 displays ID, member information, and plan information for each ID. Member information includes information such as name and address. Plan information includes information such as the business providing the warranty service, the plan indicating the service content, the start and end of the warranty period. The warranty list display unit 131 also includes "Details" for viewing details of various information on the warranty, "Edit" for editing various information, and "PDF" for displaying a PDF (Portable Document Format). When various information is entered in the warranty search unit 130, warranty cards that match the various information will be displayed in the warranty list display unit 131.

[0056] Fig. 9 is a diagram showing an example of a warranty detailed information screen displayed on the information processing terminal of a service provider by the information management device 1. The example of Fig. 9 shows a plan information display section 140, a target person information display section 141, a guaranteed facility list display section 142, and a PDF display section 143. The beneficiary terminal 2, the product provider terminals 3-1 to 3-n, and the management company terminal 4 display a detailed information screen that includes some or all of the information corresponding to the plan information display section 140, the target person information display section 141, the guaranteed facility list display section 142, and the PDF display section 143 shown in Fig. 9 as information from the perspective of the beneficiary, the product provider, or the management company. 9 is a screen displayed by detailed operation of the warranty list display section 131, and the display selection section 101 is omitted from the illustration.

[0057] The plan information display unit 140 displays information about the plan, such as the warranty number, the business providing the warranty, the warranty plan, the warranty period, and the status. The target person information display unit 141 displays information about the target person (beneficiary) receiving the warranty, such as their membership number, name, address, contact information such as telephone number, and email address. The guaranteed equipment list display unit 142 displays a list of equipment that is the target of the warranty service. In this example, the guaranteed equipment list display unit 142 displays the installation location, equipment category, manufacturer, product number, and equipment name for each piece of equipment.

[0058] The PDF display unit 143 is an operation unit that displays a preview of the service certificate and receives instructions to create a PDF of the service certificate. Note that the preview display of the service certificate is omitted in Fig. 9. The PDF of the service certificate is an electronic document that contains various information such as plan information, subscriber information, information on the device covered by the service, the service provider, and the contact information of the repair receptionist.

[0059] Fig. 10 is a diagram showing an example of a dashboard display on the information processing terminal of a service provider, which is displayed by the information management device 1. The example in Fig. 10 shows a display selection section 101, a task display section 150, and a summary display section 151. Fig. 10 shows a screen that is displayed when the dashboard is selected in the display selection section 101. On the beneficiary terminal 2, a confirmation screen is displayed that includes some or all of the information corresponding to the display selection section 101, the task display section 150, and the summary display section 151 shown in Fig. 10 as information from the beneficiary's perspective.

[0060] The task display unit 150 displays the equipment that needs to be updated and the tickets that are currently being handled as information on tasks that the viewer should prioritize on the screen of FIG. 10. In this example, the equipment that needs to be updated is numbered 1, and the tickets that are currently being handled are numbered 3. The equipment that needs to be updated may also be equipment that has been predicted by the equipment failure prediction information output unit 34. When the viewer of the screen selects the equipment that needs to be updated or the ticket that is currently being handled in the task display unit 150, details of each piece of information are displayed. The summary display unit 151 shows the number of warranties issued this month as information that can be used for analysis and business evaluation.

[0061] Fig. 11 is a diagram showing an example of the display of the quotation confirmation screen displayed by the information management device 1 on the product provider terminals 3-1 to 30-n and the management company terminal 4. The example in Fig. 11 shows a display selection section 161, quotation history search section 170, and quotation list display section 171. On the beneficiary terminal 2, a confirmation screen is displayed that includes some or all of the information corresponding to the display selection section 161, quotation history search section 170, and quotation list display section 171 shown in Fig. 11 as information from the beneficiary's perspective.

[0062] The display selection section 161 is an operation section for selecting the type of information to be displayed. The display selection section 161 displays the following options: dashboard, member management, inquiry management, notice management, property management, and app settings. Fig. 11 shows a screen that is displayed when quote is selected in the display selection section 161. The quote is an estimate of costs, etc., related to a specific product provided by a product provider to a beneficiary.

[0063] The quotation history search unit 170 is an input unit for inputting various information for extracting quotation that meet specific conditions. The various information for extraction includes the member ID, quotation content, status indicating whether the quotation has been read by the administrator or whether the administrator has responded, order status, payment status, and the timing of quotation and invoice. This information is service record information stored in association with the beneficiary.

[0064] The estimate list display unit 171 displays a list of estimate information. The estimate information includes the member ID, person in charge, member name, property, estimate content, status, billing amount, estimate application date, etc. The estimate list display unit 171 also lists the estimate content as well as details of the response status by the administrator (management company). When various information is entered in the estimate history search unit 170, estimate information that matches the various information will be displayed in the estimate list display unit 171.

[0065] Fig. 12 is a diagram showing an example of the display of the response history confirmation screen displayed by the information management device 1 on the product provider terminals 3-1 to 30-n and the management company terminal 4. The example in Fig. 12 shows a display selection section 161, a response history search section 181, and a response history list display section 182. On the beneficiary terminal 2, a confirmation screen is displayed that includes some or all of the information corresponding to the display selection section 161, the response history search section 181, and the response history list display section 182 shown in Fig. 12 as information from the beneficiary's perspective.

[0066] 12 shows a screen that is displayed when the response history is selected in the display selection section 161. The response history is a response history relating to a predetermined product that is provided to a beneficiary by a product provider.

[0067] The response history search unit 181 is an input unit for inputting various information for extracting response histories that satisfy specific conditions. The various information for extraction includes the member ID, category, summary, response content, status, and the registration and final time of the response history. This information is service record information that is stored in association with the beneficiary.

[0068] The response history list display unit 182 displays a list of response history information. The response history information includes the member ID, dwelling unit (property), response history summary, response content, registration date and time, last update date and time, status, etc. The response history list display unit 182 also lists the response history content as well as details of the response status by the administrator (management company). When various information is entered in the response history search unit 181, response history information that matches the various information will be displayed in the response history list display unit 182.

[0069] Fig. 13 is a diagram showing an example of the display of the inspection history confirmation screen displayed by the information management device 1 on the product provider terminals 3-1 to 30-n and the management company terminal 4. The example in Fig. 13 shows a display selection unit 161, an inspection history search unit 191, and an inspection history list display unit 192. On the beneficiary terminal 2, a confirmation screen is displayed that includes some or all of the information corresponding to the display selection unit 161, the inspection history search unit 191, and the inspection history list display unit 192 shown in Fig. 13 as information from the beneficiary's perspective.

[0070] 13 is a screen that is displayed when inspection history is selected in the display selection section 161. The inspection history is an inspection history relating to a predetermined product that is provided to a beneficiary by a product provider.

[0071] The inspection history search unit 191 is an input unit for inputting various information for extracting inspection history that meets specific conditions. The various information for extraction includes member ID, category, summary, response (inspection) content, completion report, delivery and final time, etc. This various information is service record information that is stored in association with the beneficiary.

[0072] The inspection history list display unit 192 displays a list of response history information. The response history information includes the member ID, dwelling unit (property), inspection history summary, response (inspection) details, completion report, delivery date and time, last update date and time, status, etc. The inspection history list display unit 192 also lists the response history details as well as the details of the response status by the administrator (management company). When various information is entered in the inspection history search unit 191, response history information that matches the various information will be displayed in the response history list display unit 192.

[0073] Fig. 14 is a diagram showing an example of a property confirmation screen displayed by the information management device 1 on the product provider terminals 3-1 to 30-n and the management company terminal 4. The example in Fig. 14 shows a display selection unit 161, a property search unit 201, and a property list display unit 202. On the beneficiary terminal 2 and the management company terminal 4, a confirmation screen is displayed that includes some or all of the information corresponding to the display selection unit 161, the property search unit 201, and the property list display unit 202 shown in Fig. 14 as information from the beneficiary's perspective.

[0074] 14 shows a screen that is displayed when an object is selected in the display selection section 161. The object is an object related to a predetermined product that is provided to a beneficiary by a product provider.

[0075] The property search unit 201 is an input unit for inputting various information for extracting properties that meet specific conditions. The various information for extraction includes the member ID, property name, building type, app, delivery date, number of units, invitation code, regular inspection notification, status, etc. This information is service record information that is stored in association with the beneficiary.

[0076] The property list display unit 202 displays a list of property information. The property information includes the member ID, property name, building type, app, delivery date, number of units, invitation code, regular inspection notification, status, etc. The property list display unit 202 also lists the property details as well as the status of the property and its app. When various information is entered in the property search unit 201, property information that matches the various information will be displayed in the property list display unit 202.

[0077] Fig. 15 is a diagram showing an example of a display on the management company terminal 4 regarding a regular inspection service for a property, displayed by the information management device 1. The example in Fig. 15 shows a notification destination setting unit 211 for application via the app, an inspection notification time setting unit 212, and a company-side notification destination setting unit 213 for simultaneous inspection time notification.

[0078] Here, a long-term quality home refers to a high-quality home that has been designed to be used in good condition for a long period of time. A home can be certified by creating a plan for the construction and maintenance of a long-term quality home and applying to the relevant administrative agency. Homes that are certified as long-term quality homes are eligible for subsidies, reduced mortgage interest rates, tax exemptions, discounts on earthquake insurance premiums, and more. As a result, the number of homes certified as long-term quality homes is increasing.

[0079] This service can support the management of long-term quality housing. Specifically, for example, assume that the property is a long-term quality housing. Then, as described above, the information management device 1 can store and manage information on the construction and maintenance plans for the long-term quality housing as service record information. Long-term quality housing must be maintained based on a maintenance and preservation plan. This service allows you to manage products related to maintenance and preservation plans as the above-mentioned specified products. Based on the maintenance and preservation plan, you can receive notifications of the need to receive the specified products (inspections, repairs, etc.) at the necessary time as inspections are due.

[0080] Specifically, the notification destination setting unit 211 for application via app is an input form for setting a notification destination that notifies the beneficiary that an application for inspection (an example of a product) can be made via the application on the beneficiary terminal 2. The administrator can input and set the beneficiary's email address, etc., into the notification destination setting unit 211 for application via app.

[0081] The inspection notification time setting unit 212 is an input form for setting the time when a notification that an inspection (an example of a product) is approaching will be sent by an application on the beneficiary terminal 2. The administrator can input and set the time when a notification that an inspection is approaching will be sent to the inspection notification time setting unit 212.

[0082] The business operator side notification destination setting unit 213 for simultaneous inspection notification is an input form for contact information of the product provider who is to be notified of the time when an inspection (an example of a product) application is required at the same time as the beneficiary, in the application on the product provider terminal 3. The administrator can input and set the contact information of the product provider who is to be notified that the time when the inspection is required is approaching, in the business operator side notification destination setting unit 213 for simultaneous inspection notification.

[0083] In the past, homes were certified as long-term quality homes in order to receive preferential treatment. However, there were cases where the property (home) was not inspected or maintained as planned after receiving the certification. As mentioned above, this service notifies the property that inspections and maintenance (an example of a product) are required based on the content of the plan when receiving the certification, and also notifies the product provider, encouraging proper inspections and maintenance as planned. This will ensure that properties are energy efficient, in line with the system design and philosophy of long-term quality housing, thereby contributing to the maintenance and health of the global environment.

[0084] As shown in Figures 6 to 15, product providers and management companies can obtain information about apartment buildings and detached houses from the service record information accumulated in management system 100, allowing them to grasp necessary information in advance and perform work efficiently. Service record information, such as information about apartment buildings and detached houses, includes warranties (SS Value, ground warranty, termite warranty, waterproofing warranty, defect warranty), as well as application forms, confirmation certificates, completion drawings, contracts, warranties, instruction manuals, reports, drawings, photographs, regulations, pamphlets, design documents, ground investigation reports, improvement reports, maintenance logs, performance evaluation reports, etc. Beneficiaries can also easily check the service record information provided to them using the search function on the screens shown in Figures 6 to 9.

[0085] <Processing flow> Next, the flow of the registration process will be described with reference to Fig. 16. Fig. 16 is a flowchart showing an example of the registration process by the information management device 1 according to this embodiment. The flow of the process shown in Fig. 16 is merely an example, and the order and content of the processes are not limited to the contents of this flowchart. The order of the processes may be changed, or the processes may be performed in parallel.

[0086] In step S1, when the service record information storage unit 31 receives input of service record information from the product provider terminals 3-1 to 3-n, it registers the received service record information in the database 90. The service record information may be input via the management provider terminal 4.

[0087] In step S2, the service record information storage unit 31 determines whether or not there is a desire to restrict access to the service record information for the beneficiary. The desire to restrict access is input, for example, via the product provider terminals 3-1 to 3-n or the management company terminal 4. If there is no desire to restrict access, the service record information storage unit 31 returns the process to step S1 (step S2; No). If there is a desire to restrict access, the service record information storage unit 31 proceeds to step S3 (step S2; Yes).

[0088] In step S3, the service record information storage unit 31 sets restriction information that restricts the beneficiary from accessing the service record information for which access restriction has been requested, in the database 90. After the process of step S3, the process returns to step S1.

[0089] Next, the flow of the output process that is performed in parallel with the above-mentioned registration process will be described with reference to Fig. 17. Fig. 17 is a flowchart showing an example of the output process by the information management device 1 according to this embodiment. The flow of the process shown in Fig. 17 is merely an example, and the order and content of the processes are not limited to the contents of this flowchart. The order of the processes may be changed, or the processes may be performed in parallel.

[0090] In step S11, the opt-in management unit 32 determines whether the beneficiary has given permission for the product provider to view the service record information. Information indicating the beneficiary's permission is input to the information management device 1, for example, through the beneficiary's beneficiary terminal 2. Note that the information indicating the beneficiary's permission may also be set via the management company terminal 4 of the management company.

[0091] If the opt-in management unit 32 receives permission to view the service record information set in the beneficiary terminal 2 via the communication network, the opt-in management unit 32 proceeds to step S12 (step S11; Yes). If the opt-in management unit 32 does not receive permission from the beneficiary to view the service record information, the opt-in management unit 32 proceeds to step S13 (step S11; No).

[0092] In step S12, the service record information storage unit 31 sets in the database 90 opt-in management information that permits the product provider to view the service record information that has been approved by the beneficiary.

[0093] In step S13, the service record information output unit 33 monitors whether or not there is a request from a terminal wishing to view the service record information. The terminal wishing to view is any of the beneficiary terminal 2, product provider terminals 3-1 to 3-n, or management business terminal 4. The product provider terminals 3-1 to 3-n also include terminals of businesses that have not provided services to beneficiaries in the past. If there is no request to view, the service record information output unit 33 returns the process to step S11 (step S13; No), and if there is a request to view, the process proceeds to step S14 (step S13; Yes).

[0094] In step S14, the service record information output unit 33 determines whether the viewing desired terminal satisfies the output conditions for the service record information.

[0095] An example of the output condition will be described below. When the terminal wishing to view is the beneficiary terminal 2, the output condition is met if no viewing restrictions are set on the service record information to be viewed. When the terminal wishing to view is the product provider terminal 3-1 to 3-n, the output condition is met if opt-in information indicating the beneficiary's permission is set on the service record information to be viewed. When the terminal wishing to view is the management provider terminal 4, the output condition is met if the service record information to be viewed is subject to management.

[0096] If the output conditions are not met, the service record information output unit 33 returns the process to step S11 (step S14; No). If the output conditions are met, the service record information output unit 33 proceeds to step S15 (step S14; Yes).

[0097] In step S15, the service record information output unit 33 outputs the service record information to the viewing-desiring terminal that satisfies the output conditions (the beneficiary terminal 2, the product provider terminals 3-1 to 3-n, or the management company terminal 4). After the processing of step S15, the processing returns to step S11.

[0098] Next, the flow of the failure prediction process that is performed in parallel with the above-mentioned registration process and output process will be described with reference to Fig. 18. Fig. 18 is a flowchart showing an example of the failure prediction process by the information management device 1 according to this embodiment. The process flow shown in Fig. 18 is merely an example, and the order and content of the processes are not limited to the contents of this flowchart. The order of the processes may be changed, or the processes may be performed in parallel.

[0099] In step S21, the equipment failure prediction information output unit 34 determines whether or not there is a trigger for failure prediction for the equipment. The trigger may be a failure prediction request from the viewing terminal (beneficiary terminal 2, product provider terminals 3-1 to 3-n, or management company terminal 4), or may be based on a pre-set schedule. If there is no trigger for failure prediction, the equipment failure prediction information output unit 34 continues to monitor the trigger (step S21; No). If there is a trigger for failure prediction, the equipment failure prediction information output unit 34 proceeds to step S22 (step S21; Yes).

[0100] In step S22, the equipment failure prediction information output unit 34 performs failure prediction based on service record information for the equipment for which the trigger was detected, and determines the possibility of failure. Failure prediction can be calculated, for example, taking into account a predetermined calculation formula or warranty period set for each piece of equipment. Failure prediction may also be performed based on a learning model constructed by machine learning such as supervised learning. If the equipment failure prediction information output unit 34 determines that there is no possibility of failure, it returns the process to step S21 (step S22; No). If the equipment failure prediction information output unit 34 determines that there is a possibility of failure, it proceeds to step S23 (step S22; Yes).

[0101] In step S23, the equipment failure prediction information output unit 34 associates failure prediction information indicating that there is a possibility of failure with the equipment being evaluated and registers it in the database 90. This makes the failure prediction information available for viewing by the beneficiary terminal 2, product provider terminals 3-1 to 3-n, or management company terminal 4, which have viewing authority. The failure prediction information may be output as an alert to the beneficiary terminal 2, product provider terminals 3-1 to 3-n, or management company terminal 4.

[0102] As described above, the information management device 1 of this embodiment comprises a service record information storage unit 31 that stores service record information in response to receiving input of service record information regarding the provision record of a specified service product to a beneficiary of a specified purpose from a product provider that is a business that provides a specified service product for a specified purpose but does not have a direct trading contract with the beneficiary of the specified purpose, and a service record information output unit 33 that outputs service record information in response to receiving a request to view the service record information provided by the product provider to the beneficiary of the specified purpose from a management business that is a business that can enter into a trading contract that links the contractual relationship between the beneficiary of the specified purpose and the product provider, or from another product provider other than the management business.

[0103] This allows product providers to grasp the status of services provided to beneficiaries by management companies such as small and medium-sized house builders and other product providers, and allows them to respond appropriately to inquiries from beneficiaries. Furthermore, as service record information relating to a specific purpose is accumulated over time by the operator of the information management device 1, it can be used as a reference for evaluating the value of the specific purpose.

[0104] In addition, the information management device 1 of this embodiment further includes an opt-in management unit 32 that enables output of service record information to a product provider in response to receiving opt-in information from a beneficiary indicating consent to the provision of service record information regarding the provision record of a specified service product to a specified beneficiary.

[0105] This allows the product provider (first specified business operator) to view service record information based on a clear opt-in by the beneficiary.

[0106] In this embodiment, the service record information output unit 33 outputs the service record information in response to receiving a request from a beneficiary to view the service record information.

[0107] This allows the beneficiary to view information such as record of past services provided to him / her.

[0108] Furthermore, in this embodiment, the service record information output unit 33 restricts the output of the service record information in response to receiving a request from the product provider to restrict the beneficiary's viewing of the service record information.

[0109] This allows product providers to restrict beneficiaries from viewing service record information themselves, and product providers can manage information that cannot be disclosed to beneficiaries due to contracts or other reasons on the part of the product provider.

[0110] In this embodiment, the information management device 1 of this embodiment further includes an equipment failure prediction information output unit 34 that analyzes service record information related to the equipment of the target property and outputs failure prediction information related to the equipment.

[0111] This makes it possible to predict equipment failures based on service record information accumulated over time. This allows beneficiaries such as property owners to predict when equipment will need repair or replacement and to select and decide which equipment to replace. Product providers can also make proposals for equipment repair or replacement.

[0112] In addition, in this embodiment, the predetermined service product includes a plurality of service products provided to the beneficiary by different businesses at different times for a predetermined purpose.

[0113] This allows beneficiaries to receive multiple service products from different businesses at different times for a specified purpose in a centralized manner, and product providers can smoothly provide their own service products while viewing service record information for multiple products that have been provided or were provided by different businesses at different times (typically in the past).

[0114] Although one embodiment of the present invention has been described above, the present invention is not limited to the above-described embodiment, and modifications, improvements, etc. within the scope of achieving the object of the present invention are included in the present invention.

[0115] Furthermore, the above-described series of processes can be executed by hardware or software. In other words, the above-described functional configuration is merely an example and is not particularly limited. That is, it is sufficient for the information management device to have the functionality to execute the above-described series of processes as a whole, and the type of functional block used to realize this functionality is not particularly limited to the above-described example. Furthermore, the location of the functional block is not particularly limited and may be arbitrary. For example, the functional block of the information management device may be transferred to another device, etc. Conversely, the functional block of another device may be transferred to a server, etc. Furthermore, one functional block may be configured as a single piece of hardware, a single piece of software, or a combination thereof.

[0116] When a series of processes is executed by software, the programs constituting the software are installed onto a computer or the like from a network or a recording medium. The computer may be a computer incorporated into dedicated hardware. The computer may also be a computer capable of executing various functions by installing various programs, such as a server, a general-purpose smartphone, or a personal computer.

[0117] The recording medium containing such a program may be configured as not only a removable medium (not shown) that is distributed separately from the device main body in order to provide the program, but also a recording medium that is provided in a state that it is pre-installed in the device main body, etc. Since the program can be distributed via a network, the recording medium may be installed in or accessible to a computer that is connected or connectable to the network.

[0118] In this specification, the steps describing the program recorded on the recording medium include not only processes that are performed in chronological order, but also processes that are not necessarily performed in chronological order but are performed in parallel or individually. Also, in this specification, the term "system" means an overall device composed of multiple devices or multiple means, etc. [Explanation of symbols]

[0119] 1 Information management device 2. Beneficiary terminal 3-1~3-n Product provider terminal 4 Management provider terminal 31 Service record information storage unit 32 Opt-in Management Department 33 Service record information output section 34 Equipment failure prediction information output section

Claims

1. a service record information storage means for storing service record information in response to receiving input of service record information relating to a record of provision of the specified service product to a beneficiary of the specified purpose from a first specified business operator that provides a specified service product for a specified purpose and does not have a direct transaction contract with the beneficiary of the specified purpose; a service record information output means for outputting the service record information in response to receiving a request from a second specified business operator or a first specified business operator other than the first specified business operator to view the service record information provided by the first specified business operator to the beneficiary of the specified purpose, which is capable of entering into a transaction contract that links the contractual relationship between the beneficiary of the specified purpose and the first specified business operator; An information management device comprising:

2. and an opt-in management means for enabling the output of the service record information to the first specified business operator in response to receiving opt-in information from the predetermined target beneficiary, the opt-in information indicating consent to the provision of the service record information relating to the provision record of the predetermined service product of the predetermined target beneficiary to the first specified business operator. The information management device according to claim 1 .

3. the service record information output means outputs the service record information in response to receiving a request from the beneficiary to view the service record information.

3. The information management device according to claim 1 or 2.

4. the service record information output means restricts output of the service record information in response to receiving a request from the first specified business operator to restrict the beneficiary's access to the service record information.

3. The information management device according to claim 1 or 2.

5. Further provided is an equipment failure prediction information output means for analyzing the service record information related to the equipment of the property related to the objective and outputting failure prediction information related to the equipment.

3. The information management device according to claim 1 or 2.

6. The predetermined service product includes a plurality of service products provided to the beneficiary by different businesses at different times for the predetermined purpose; 3. The information management device according to claim 1 or 2.

7. 1. A computer-implemented information management method, comprising: a service record information step of storing service record information in response to receiving input of service record information relating to a provision record of the specified service product to a beneficiary of the specified purpose from a first specified business operator that provides a specified service product for a specified purpose and does not have a direct transaction contract with the beneficiary of the specified purpose; a service record information output step of outputting the service record information in response to receiving a request from a second specified business operator or a first specified business operator other than the first specified business operator to view the service record information provided by the first specified business operator to the beneficiary of the specified purpose, which is capable of entering into a transaction contract that links a contractual relationship between the beneficiary of the specified purpose and the first specified business operator; Information management methods, including:

8. a service record information step of storing service record information in response to receiving input of service record information relating to a provision record of the specified service product to a beneficiary of the specified purpose from a first specified business operator that provides a specified service product for a specified purpose and does not have a direct transaction contract with the beneficiary of the specified purpose; a service record information output step of outputting the service record information in response to receiving a request from a second specified business operator or a first specified business operator other than the first specified business operator to view the service record information provided by the first specified business operator to the beneficiary of the specified purpose, which is capable of entering into a transaction contract that links a contractual relationship between the beneficiary of the specified purpose and the first specified business operator; A program for causing a computer to execute control processing including the above.

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