Seat reservation system, seat reservation method, and program

Abstract

To improve assistance for the mental care of users in association with the reservation of seats that would be performed daily.SOLUTION: A server 1 includes, as collaborating work modes executed in cooperation with a terminal 2, a concierge setting mode, a workplace setting mode, a seat reservation mode, a seat evaluation mode, an intimacy management mode, and a health management mode. In the workplace setting mode, a workplace is set in accordance with an answer to a place question from a user. In the seat evaluation mode, an answer to an evaluation question from the user is acquired as seat evaluation information. In the intimacy management mode, intimacy information pertaining to intimacy between the concierge and the user is managed. In the health management mode, an answer to a health question from the user is acquired as health information related to health of the user.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present disclosure generally relates to a seat reservation system, a seat reservation method, and a program. More particularly, the present disclosure relates to a seat reservation system, a seat reservation method, and a program that are utilized in a free address system or the like. [Background technology]

[0002] In recent years, as part of work style reform, seat reservation systems have been used in so-called free address work styles, where each worker (employee) is not assigned a fixed seat in the office, but can choose their seat according to the work content of the day and their personal (employee) preferences.

[0003] For example, Patent Document 1 discloses a system for supporting the use of free address offices. This system prevents people from being fixed in their seats and aims to improve work efficiency by guiding seats to members who are judged to be more efficient working nearby, based on information from the past three days (for example, shared schedules, number of emails, shared projects, etc.). [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Laid-Open No. 2012-177974 Summary of the Invention [Problem to be solved by the invention]

[0005] In a seat reservation system that reserves seats for users such as employees, it may be desirable to not only reserve seats but also to link them to seat reservations that may be made on a daily basis, thereby improving support for the user's physical and mental care.

[0006] The present disclosure has been made in consideration of the above reasons, and aims to provide a seat reservation system, a seat reservation method, and a program that can be linked to seat reservations that may be made on a daily basis to improve support for users' physical and mental care. [Means for solving the problem]

[0007] A seat reservation system according to one aspect of the present disclosure includes a server and a terminal capable of communicating with the server. The server and the terminal operate in collaboration with each other in a number of modes, including a concierge setting mode, a workplace setting mode, a seat reservation mode, a seat evaluation mode, an intimacy management mode, and a health management mode. In the concierge setting mode, a concierge is set to interactively answer questions from a user of the terminal in response to an input to the terminal. In the workplace setting mode, the concierge asks the user a location question via the terminal about the user's workplace, and sets the workplace in response to the user's response to the location question. In the seat reservation mode, after the workplace setting mode is executed, the concierge asks the user a seat question via the terminal about the seat the user will use at the workplace. In the seat reservation mode, the seat is reserved in response to the user's response to the seat question. In the seat evaluation mode, after the seat reservation mode is executed, the concierge asks the user evaluation questions regarding the evaluation of the reserved seat via the terminal. Also, in the seat evaluation mode, the user's answers to the evaluation questions are acquired as seat evaluation information. In the intimacy management mode, intimacy information regarding the intimacy between the concierge and the user is managed. The intimacy changes depending on communication with the concierge via the terminal at any one of the timings before the work location setting mode is executed, during the work location setting mode, and after the work location setting mode is executed. In the health management mode, the concierge asks the user health questions regarding their health at any one of the timings before the work location setting mode is executed, during the work location setting mode, and after the work location setting mode is executed. Also, in the health management mode, the user's answers to the health questions are acquired as health information regarding their health.

[0008] A seat reservation method according to one aspect of the present disclosure is a seat reservation method executed by a server in cooperation with a terminal capable of communicating with the server. The seat reservation method includes a concierge setting step, a workplace setting step, a seat reservation step, a seat evaluation step, an intimacy management step, and a health management step. In the concierge setting step, a concierge is set to conduct an interactive question-and-answer session with a user of the terminal in response to an input to the terminal. In the workplace setting step, the concierge asks the user a location question via the terminal inquiring about the user's workplace, and sets the workplace in response to the user's response to the location question. In the seat reservation step, after the workplace setting step is executed, the concierge asks the user a seat question via the terminal inquiring about the seat the user will use at the workplace. In addition, in the seat reservation step, the seat is reserved in response to the user's response to the seat question. In the seat evaluation step, after the seat reservation step is executed, the concierge asks the user an evaluation question via the terminal regarding an evaluation of the reserved seat. In the seat evaluation step, responses from the user to the evaluation questions are acquired as seat evaluation information. In the intimacy management step, intimacy information regarding the intimacy between the concierge and the user is managed. The intimacy changes depending on communication with the concierge via the terminal at any one of the timings before, during, and after the work location setting step. In the health management step, the concierge asks the user health questions at any one of the timings before, during, and after the work location setting step. In the health management step, responses from the user to the health questions are acquired as health information regarding the user's health.

[0009] A program according to one aspect of the present disclosure is a program that causes one or more processors to execute the seat reservation method. [Effects of the Invention]

[0010] The present disclosure has the advantage of being able to improve support for the user's physical and mental care by linking it to seat reservations that may be made on a daily basis. [Brief explanation of the drawings]

[0011] [Figure 1] FIG. 1 is a block diagram of a seat reservation system according to an embodiment. [Figure 2] 2A and 2B are conceptual diagrams of a login screen and a concierge selection screen, respectively, displayed on the display of a terminal (personal terminal) in the seat reservation system. [Figure 3] 3A and 3B are conceptual diagrams of a concierge customization screen displayed on the display unit of the personal terminal of the above-mentioned embodiment. [Figure 4] 4A and 4B are conceptual diagrams of a concierge selection screen and a main screen (before work begins), respectively, displayed on the display unit of the principal's terminal. [Figure 5] 5A and 5B are conceptual diagrams of a health check screen displayed on the display unit of the user's terminal, respectively, and a concierge's response screen to a health check question displayed on the display unit of the user's terminal. [Figure 6] FIG. 6 is a conceptual diagram of a work location setting screen displayed on the display unit of the personal terminal of the above embodiment. [Figure 7] FIG. 7 is a conceptual diagram of a seat suggestion screen displayed on the display unit of the personal terminal of the above embodiment. [Figure 8] FIG. 8 is a conceptual diagram of a seat reservation screen for making another proposal, which is displayed on the display unit of the personal terminal of the same. [Figure 9] FIG. 9 is a conceptual diagram of a seat selection screen displayed on the display unit of the personal terminal of the above embodiment. [Figure 10]10A and 10B are conceptual diagrams of the message screen and the main screen (after work has started), respectively. [Figure 11] FIG. 11 is a conceptual diagram of a notification screen for notifying other members of the start of their work, which is displayed on the display unit of a terminal (member terminal) in the seat reservation system. [Figure 12] 12A and 12B are conceptual diagrams of a main screen (a communication screen for chatting with a concierge) displayed on the display unit of the user's terminal, respectively. [Figure 13] 13A and 13B are conceptual diagrams of an intimacy level-up screen and a concierge clothing change screen, respectively, displayed on the display of the user's personal terminal. [Figure 14] 14A and 14B are conceptual diagrams of a concierge's clothing change screen and a main screen (screen after the concierge's clothing has been changed), respectively. [Figure 15] Fig. 15A is a conceptual diagram of the main screen (a screen for contacting the concierge and exercising) of the above-mentioned device, and Fig. 15B is a conceptual diagram of the exercise start screen displayed on the display unit of the above-mentioned device. [Figure 16] Fig. 16A is a conceptual diagram of the main screen (before work is finished) of the above-mentioned embodiment, and Fig. 16B is a conceptual diagram of a health check screen after work is finished, which is displayed on the display unit of the person's terminal of the above-mentioned embodiment. [Figure 17] 17A and 17B are conceptual diagrams of a seat evaluation screen and an evaluation reply screen, respectively, displayed on the display unit of the user's personal terminal. [Figure 18] FIG. 18 is a conceptual diagram of the main screen (a message from the concierge after the transaction is completed) displayed on the display unit of the personal terminal of the above-mentioned embodiment. [Figure 19] Fig. 19A is a notification screen displayed on the display unit of the member terminal of the same, informing other members that their work has been completed. Fig. 19B is a conceptual diagram of a promotion screen displayed on the display unit of the member terminal of the same, in order to promote communication with other members. [Figure 20]FIG. 20 is a flowchart for explaining an example of an operation relating to health check after the start of business in the seat reservation system. [Figure 21] FIG. 21 is a flowchart for explaining an example of an operation relating to setting of a work place in the seat reservation system. [Figure 22] FIG. 22 is a flowchart for explaining an example of an operation related to seat reservation in the seat reservation system. [Figure 23] FIG. 23 is a flowchart for explaining an example of an operation relating to a chat (conversation) with a concierge in the seat reservation system. [Figure 24] FIG. 24 is a flowchart for explaining an example of an operation relating to checking the health condition of a user after work in the seat reservation system. [Figure 25] FIG. 25 is a flowchart for explaining an example of an operation related to seat evaluation in the seat reservation system. [Figure 26] FIG. 26 is a flowchart for explaining an example of an operation relating to promoting communication with other users based on the user's poor physical condition in the seat reservation system. DETAILED DESCRIPTION OF THE INVENTION

[0012] (overview) Below, seat reservation systems, seat reservation methods, and programs according to embodiments and modifications will be described with reference to the drawings. Note that the following embodiments and modifications are merely examples of various embodiments of the present disclosure. Furthermore, the following embodiments and modifications can be modified in various ways depending on the design, etc., as long as the object of the present disclosure can be achieved. Furthermore, the configurations of the modifications can be combined as appropriate.

[0013] The drawings described in the following embodiments and modifications are schematic, and the ratios of the sizes and thicknesses of the components do not necessarily reflect the actual dimensional ratios.

[0014] As shown in Fig. 1, a seat reservation system A1 according to one embodiment includes a server 1 and a terminal capable of communicating with the server 1. The number of "terminals" in the present disclosure is not particularly limited and may be one or more. In the following, as an example of the "terminals" in the present disclosure, only two terminals may be described: a terminal 2 for the individual (e.g., an employee working in an office) and a terminal 3 for a member of the same organization as the individual (e.g., another employee in the same department).

[0015] Each of the terminals 2 and 3 is a terminal device used by a user making a seat reservation. There is no particular limitation on the type of each of the terminals 2 and 3. Each of the terminals 2 and 3 is preferably a mobile terminal, such as a smartphone. Each of the terminals 2 and 3 is not limited to a smartphone, and may be a tablet terminal, a laptop computer, or a desktop personal computer. Furthermore, the terminals 2 and 3 may be terminals of different types, for example, the terminal 2 may be a smartphone and the terminal 3 may be a tablet terminal.

[0016] The server 1 includes the following collaborative work modes executed in collaboration with a terminal (e.g., terminal 2): ​​a concierge setting mode, a workplace setting mode, a seat reservation mode, a seat evaluation mode, an intimacy management mode, and a health management mode.

[0017] In the concierge setting mode, a concierge C1 (see Figures 4A, 4B, etc.) is set up to interactively answer questions for the user of a terminal (e.g., terminal 2) in response to input to the terminal. In the work location setting mode, the concierge C1 asks the user a location question via the terminal (e.g., terminal 2) to inquire about the user's work location, and sets the work location based on the user's answer to the location question. In the seat reservation mode, after the work location setting mode is executed, the concierge C1 asks the user a seat question via the terminal (e.g., terminal 2) to inquire about the seat the user will use at the work location. In the seat reservation mode, a seat is reserved based on the user's answer to the seat question. In the seat evaluation mode, after the seat reservation mode is executed, the concierge C1 asks the user an evaluation question via the terminal (e.g., terminal 2) regarding the evaluation of the reserved seat. In the seat evaluation mode, the user's answer to the evaluation question is acquired as seat evaluation information.

[0018] In the intimacy management mode, intimacy information regarding the intimacy between the concierge C1 and the user is managed. The intimacy changes depending on communication with the concierge C1 via a terminal (e.g., terminal 2) at any one of the following times: before the work location setting mode is executed, during the work location setting mode is executed, and after the work location setting mode is executed. In the health management mode, the concierge C1 asks the user health questions at any one of the following times: before the work location setting mode is executed, during the work location setting mode is executed, and after the work location setting mode is executed. Also in the health management mode, the user's answers to the health questions are obtained as health information regarding the user's health.

[0019] According to this configuration, the server 1 cooperates with a terminal (e.g., terminal 2) to perform collaborative work modes, including not only a seat reservation mode (seat reservation mode) but also a seat evaluation mode, an intimacy management mode, and a health management mode. In particular, the server 1 facilitates the acquisition of seat evaluation information, intimacy management, and health information through interactive question-and-answer sessions between the concierge C1 and the user of the terminal (e.g., terminal 2). This facilitates the user's attachment to the concierge C1, making it easier for the user to express negative feelings to the concierge C1, even if the user finds it difficult to directly express such feelings to other employees, such as the user's superior. This improves the reliability of the health information acquired from the user, resulting in improved support for the user's physical and mental health by linking the information to seat reservations, which may be made on a daily basis.

[0020] Furthermore, a seat reservation method according to one embodiment is a seat reservation method executed by a server 1 in cooperation with a terminal (e.g., terminal 2) capable of communicating with the server 1. The seat reservation method includes a concierge setting step, a workplace setting step, a seat reservation step, a seat evaluation step, an intimacy management step, and a health management step. In the concierge setting step, a concierge C1 is set in accordance with input to the terminal (e.g., terminal 2) to conduct an interactive question-and-answer session with a user of the terminal (e.g., terminal 2). In the workplace setting step, the concierge C1 asks the user a location question about the user's workplace via the terminal (e.g., terminal 2), and sets the workplace in accordance with the user's answer to the location question. In the seat reservation step, after the workplace setting step is executed, the concierge C1 asks the user a seat question about the seat the user will use at the workplace via the terminal (e.g., terminal 2). In the seat reservation step, a seat is reserved in accordance with the user's answer to the seat question. In the seat evaluation step, after the seat reservation step is executed, the concierge C1 asks the user evaluation questions regarding the evaluation of the reserved seat via a terminal (e.g., terminal 2). Also, in the seat evaluation step, the user's answers to the evaluation questions are acquired as seat evaluation information. In the intimacy management step, intimacy information regarding the intimacy between the concierge C1 and the user is managed. The intimacy changes depending on communication with the concierge C1 via a terminal (e.g., terminal 2) at any one of the following times: before the work location setting step, during the work location setting step, and after the work location setting step. In the health management step, the concierge C1 asks the user health questions regarding their health at any one of the following times: before the work location setting step, during the work location setting step, and after the work location setting step. Also, in the health management step, the user's answers to the health questions are acquired as health information regarding the user's health. This configuration also has the advantage of improving the reliability of the health information acquired from the user, and as a result, linking the health information to seat reservations that may be made on a daily basis can improve support for the user's physical and mental care.

[0021] This seat reservation method is used on a computer system (seat reservation system A1). That is, this seat reservation method can also be embodied as a computer program. A program according to one aspect is a program for causing one or more processors to execute the seat reservation method. The program may be recorded on a computer-readable non-transitory recording medium.

[0022] In the following, for the sake of convenience, the terminal 2 for the individual (a given employee) may be referred to as the individual's terminal 2. Then, focusing mainly on the individual's terminal 2, the functions of the collaborative work mode executed in collaboration with the server 1 will be explained. Also, in the following, for the sake of convenience, the terminal 3 for another employee (for example, the individual's boss) who belongs to the same department as the individual may be referred to as the member terminal 3. Then, the member terminal 3 may also be used as an auxiliary terminal to explain the functions of the collaborative work mode.

[0023] (Embodiment) (1) Seat reservation system The seat reservation system A1 according to the embodiment will be described below with reference to Figures 1 to 26. The seat reservation system A1 is used, for example, in an office, for a work style in which employees are not assigned fixed seats, but can choose their own seats according to the work content of the day and their preferences, that is, a so-called free address system.

[0024] As shown in FIG. 1, the seat reservation system A1 includes a server 1 and multiple (two in the example of FIG. 1) terminals 2 and 3. Each of the terminals 2 and 3 is configured to be able to communicate with the server 1. More specifically, each of the terminals 2 and 3 is configured to be able to communicate wirelessly with the server 1. As described above, each of the terminals 2 and 3 is, for example, a smartphone. Each of the terminals 2 and 3 may be a terminal owned by an employee or may be a terminal borrowed from the company.

[0025] The seat reservation system A1 is, for example, a server-client system using a web application. More specifically, the web browser or dedicated application (application software) of the terminals 2 and 3 transmits information entered by the user to the server 1. The web browser or dedicated application of the terminals 2 and 3 displays a message or image sent to the user from the server 1. In the following, as an example, it is assumed that a dedicated application is used. That is, in the following, as an example, it is assumed that a dedicated application for wireless communication with the server 1 is pre-installed on the terminals 2 and 3.

[0026] The server 1 includes a control unit 4, a communication unit 5, an operation unit 6, a memory 7, and a power supply unit 9. The control unit 4 is realized, for example, by a computer system having one or more processors and one or more memories. That is, the functions of the control unit 4 are realized by the one or more processors executing a program stored in the memory. The program may be pre-stored in the memory, provided via a telecommunications line such as the Internet, or provided by being recorded on a non-transitory recording medium such as a memory card. The control unit 4 acquires information (e.g., messages) from each terminal 2, 3 received by the communication unit 5. The control unit 4 also accepts operations performed by the operation unit 6. The control unit 4 also stores the information received by the communication unit 5 in the memory 7.

[0027] The communication unit 5 is configured to be able to communicate with the plurality of terminals 2 and 3. More specifically, the communication unit 5 is configured to be able to communicate wirelessly with the plurality of terminals 2 and 3. The communication unit 5 is electrically connected to the control unit 4. The communication unit 5 receives information from each of the terminals 2 and 3. The communication unit 5 also outputs the received information to the control unit 4. The communication unit 5 also transmits information from the control unit 4 to each of the terminals 2 and 3.

[0028] The operation unit 6 includes, for example, a power switch. The operation unit 6 is electrically connected to the control unit 4. The memory 7 is, for example, a non-volatile memory. The memory 7 is electrically connected to the control unit 4. The memory 7 stores information from the control unit 4.

[0029] The power supply unit 9 supplies operating power (first operating power) to the control unit 4, the communication unit 5, the operation unit 6, and the memory 7. The power supply unit 9 is electrically connected to the control unit 4. In this embodiment, the power supply unit 9 supplies the first operating power to the communication unit 5, the operation unit 6, and the memory 7 via the control unit 4, for example.

[0030] The server 1 manages information about employees working in the office and the terminals used by each employee, for example, by department. In other words, the server 1 manages which ID terminal an employee uses and which department he or she belongs to.

[0031] The (personal) terminal 2 is, for example, a terminal used by one employee (first employee) among members (department members) in the office. The terminal 2 includes a control unit 2a, a communication unit 2b, an operation unit 2c, a memory 2d, a display unit 2e, and a power supply unit 2f. The control unit 2a is realized, for example, by a computer system having one or more processors and one or more memories. That is, the functions of the control unit 2a are realized by the one or more processors executing a program stored in the memory. The program may be pre-stored in the memory, provided via a telecommunications line such as the Internet, or provided by being recorded on a non-transitory recording medium such as a memory card. The control unit 2a acquires information (e.g., a message) from the server 1 received via the communication unit 2b. The control unit 2a also accepts operations via the operation unit 2c. The control unit 2a also stores the information received via the communication unit 2b in the memory 2d. The control unit 2a also displays the information received via the communication unit 2b on the display unit 2e.

[0032] The communication unit 2b is configured to be able to communicate with the server 1 and the terminal 3. More specifically, the communication unit 2b is configured to be able to communicate wirelessly with the server 1 and the terminal 3. The communication unit 2b is electrically connected to the control unit 2a. The communication unit 2b receives information from the server 1 and the terminal 3. The communication unit 2b also outputs the received information to the control unit 2a. The communication unit 2b also transmits information from the control unit 2a to the server 1 and the terminal 3.

[0033] The operation unit 2c includes, for example, a power switch and an operation panel. The operation panel is configured to allow touch operation. The operation panel is also configured, for example, as one unit with the display unit 2e. The operation unit 2c is electrically connected to the control unit 2a. The memory 2d is, for example, a non-volatile memory. The memory 2d is electrically connected to the control unit 2a. The memory 2d stores information from the control unit 2a. The display unit 2e is, for example, a display (for example, a liquid crystal display). The display unit 2e is electrically connected to the control unit 2a. The display unit 2e displays information from the control unit 2a.

[0034] The power supply unit 2f supplies operating power (second operating power) to the control unit 2a, the communication unit 2b, the operation unit 2c, the memory 2d, and the display unit 2e. The power supply unit 2f is electrically connected to the control unit 2a. In this embodiment, the power supply unit 2f supplies the second operating power to the communication unit 2b, the operation unit 2c, the memory 2d, and the display unit 2e, for example, via the control unit 2a.

[0035] A dedicated application (hereinafter, sometimes referred to as a "seat reservation application") for wireless communication with the server 1 is pre-installed on the terminal 2. By installing the seat reservation application on the terminal 2, the server 1 executes a collaborative operation mode in collaboration with the terminal 2.

[0036] The (member) terminal 3 is, for example, a terminal used by a second employee (for example, the first employee's boss) other than the first employee among the department members in the office. Note that the terminal 3 is not limited to a terminal used by the first employee's boss, but may also be, for example, a terminal used by a colleague of the first employee among the department members in the office. Furthermore, the terminal 3 is not limited to a terminal used by the first employee's boss, but may also be, for example, a terminal used by an employee of the human resources department related to the department members in the office.

[0037] Terminal 3 has a control unit 3a, a communication unit 3b, an operation unit 3c, a memory 3d, a display unit 3e, and a power supply unit 3f. The configuration of terminal 3 is the same as that of terminal 2, except that the reference numerals of each component (e.g., control unit 3a, communication unit 3b, etc.) are different, and the functions of each component are also the same, so explanations will be omitted. A seat reservation app is also pre-installed on terminal 3. With the seat reservation app installed on terminal 3, server 1 executes a collaborative work mode in collaboration with terminal 3.

[0038] Here, the seat reservation system A1 includes collaboration modes executed by the server 1 and each terminal 2, 3 in collaboration, including a concierge setting mode, a work location setting mode, a seat reservation mode, a seat evaluation mode, an intimacy management mode, and a health management mode. The seat reservation system A1 also includes a contact mode as a collaboration mode. Each mode will be described in detail below with reference to conceptual diagrams (FIGS. 2 to 19) of screens displayed on the display unit 2e of the terminal 2 and flowcharts (FIGS. 20 to 26) of operational examples. The flowcharts shown in FIG. 20 to FIG. 26 are merely examples of operational flows related to the seat reservation system A1, and the order of processes may be changed as appropriate, and processes may be added or omitted as appropriate.

[0039] (2) Concierge setting mode The concierge setting mode is a mode in which a concierge C1 who, for example, makes seat reservations and the like is set for the user of each terminal 2, 3 (the employee who uses each terminal 2, 3). That is, in the concierge setting mode, a concierge who will conduct an interactive question and answer session with the user of each terminal 2, 3 is set in accordance with input to each terminal 2, 3. Below, for example, a case in which an employee (first employee) who uses terminal (personal terminal) 2 sets a concierge will be described with reference to FIGS. 2A to 4A.

[0040] First, when the first employee uses the seat reservation app for the first time, he or she operates the operation unit 2c of the employee's terminal 2 to, for example, download the seat reservation app from the server 1. After downloading, the first employee starts the app and newly registers his or her name, department, employee number, ID, password, facial image, etc.

[0041] Then, in response to an operation from the first employee, the server 1 displays a login screen G1 (see FIG. 2A) on the display unit 2e of the first employee's terminal 2. The first employee enters the registered ID and password on the login screen G1 and taps the "Login" operation area on the login screen G1 to log in.

[0042] The server 1 determines whether the ID and password entered on the principal terminal 2 are correct, and if they are correct, permits login, but if they are incorrect, displays the login screen G1 again. Once login is complete, the server 1 determines whether a concierge C1 has been created on the principal terminal 2.

[0043] If the concierge C1 has not been created, the server 1 displays a concierge selection screen G2 (see FIG. 2B) on the display unit 2e of the principal terminal 2. Note that the seat reservation app can be used without creating a concierge C1 at the request of the user (first employee), but in that case, available functions other than seat reservation may be limited.

[0044] The concierge selection screen G2 is an example of a screen displayed by executing the concierge setting mode. That is, the server 1 executes the concierge setting mode and displays the concierge selection screen G2 on the principal terminal 2.

[0045] On the concierge selection screen G2, the first employee selects one of several default concierges C1 (three types, male, female, and cat, in the illustrated example) with predetermined appearances and personalities. By tapping the image showing (+) in the upper left of the concierge selection screen G2, the first employee can also customize the default concierge C1.

[0046] Assume that the first employee selects a cat-type concierge C1 on the concierge selection screen G2 and selects to customize the concierge. The server 1 then causes the personal terminal 2 to transition from the concierge selection screen G2 to a customization screen G3 for the concierge C1, as shown in FIGS. 3A and 3B. The customization screen G3 is an example of a screen displayed by executing the concierge setting mode. That is, the server 1 executes the concierge setting mode and displays the customization screen G3 on the personal terminal 2.

[0047] On the customization screen G3, the first employee can change the overall facial appearance of the selected cat-type concierge C1, as well as parts of the concierge C1, such as the eyes, nose, mouth, clothes, and personality. In other words, in the concierge setting mode, changes to the parts of the concierge C1 can be accepted.

[0048] For example, when the first employee changes the nose shape of the cat-type concierge C1, terminal 2 transmits information about the change in nose shape to server 1. When server 1 receives the change in nose shape, it displays concierge C1 with the nose shape changed to the specified shape on customization screen G3 (see FIG. 3B). Similarly, other features can be changed, and the appearance and personality of concierge C1 can be customized as shown in FIG. 3B. The lines (text messages) from concierge C1 displayed on customization screen G3 change depending on the "personality" selected. In FIG. 3A, a "cheerful" personality is selected, so lines appropriate for a "cheerful" personality are displayed. In FIG. 3B, a "kind" personality is selected, so lines appropriate for a "kind" personality are displayed.

[0049] When the first employee finishes customizing the concierge C1 and taps the "OK" operation area on the customization screen G3, the server 1 causes the personal terminal 2 to transition from the customization screen G3 to the concierge selection screen G4 shown in FIG. 4A. That is, the concierge C1 for the first employee (i.e., the icon image to be displayed on the personal terminal 2) is selected. The concierge selection screen G4 is an example of a screen that is displayed by executing the concierge setting mode. That is, the server 1 executes the concierge setting mode and displays the concierge selection screen G4 on the personal terminal 2.

[0050] The setting information of the determined concierge C1 is saved in the memory 7 of the server 1 (or the memory 2d of the principal terminal 2). In this way, by executing the concierge setting mode, a concierge C1 dedicated to the first employee (dedicated to the principal terminal 2) is set. From this point on, on the principal terminal 2, the concierge C1 with the set appearance and personality will conduct a dialogue with the first employee in question and answer sessions, etc.

[0051] Thereafter, when the first employee taps the "Next" operation area on the concierge selection screen G4, the server 1 causes the personal terminal 2 to transition from the concierge selection screen G4 to the main screen G5 shown in FIG. 4B. On the main screen G5, the concierge C1 speaks to the first employee. The main screen G5 shown in FIG. 4B is, for example, the main screen before work begins. On the main screen G5, a "Start work" operation area for issuing a command to start work is displayed.

[0052] (3) Health management mode after work starts As shown in Figure 4B, the main screen G5 includes operation areas for "Start Work," "Book a Seat," "Talk to the Concierge," and "Exercise with the Concierge." The main screen G5 also includes an operation area for "Settings," and by tapping this, the settings screen is displayed, allowing the first employee to register / change their own information or change the concierge C1.

[0053] The server 1 determines whether or not it has received a command to "start work" from the principal terminal 2 (step ST1 in FIG. 20). The server 1 waits until it receives the command to start work from the principal terminal 2 (step ST1 in FIG. 20: No). When the first employee taps the operation area for "start work" on the main screen G5, the server 1 receives the command to start work from the principal terminal 2 (step ST1 in FIG. 20: Yes). In response to the command to start work, the server 1 displays a health check screen G6 (see FIG. 5A) on the display unit 2e of the principal terminal 2 (step ST2 in FIG. 20). The health check screen G6 is an example of a screen that is displayed by executing the health management mode. That is, the server 1 executes the health management mode and displays the health check screen G6 on the principal terminal 2.

[0054] On the health check screen G6, the concierge C1 asks the first employee a question about their health (displaying a question message: step ST3 in FIG. 20). The content of the question message from the concierge C1 may be the same or different each day. For example, the concierge C1 may select a different question message each day from multiple question message contents such as "How are you feeling?", "How are you feeling?", "Is work going well?", and "Did you sleep well?" In the example of FIG. 5A, the concierge C1 asks the question, "Good morning! Did you sleep well last night?" Multiple default answers are prepared corresponding to the content of the question message and are displayed on the health check screen G6. In the example of FIG. 5A, the personal terminal 2 displays three default answers corresponding to "Did you sleep well?", "Refreshed!", "Fairly good sleep," and "Not enough sleep..." corresponding to good, normal, and poor health, respectively. The first employee can answer by selecting one of the three options and tapping the corresponding operation area. For example, when the first employee taps on the default operation area "Not getting enough sleep...", the answer (health information) "Not getting enough sleep..." is transmitted from the employee's terminal 2 to the server 1.

[0055] The personal terminal 2 also displays a keyboard and input field for character input on the health check screen G6. In addition to selecting one of three options, the first employee can also use the keyboard and input field to write a free-form response. For example, if the first employee writes a free-form response such as "Hmm, not really," that response (health information) is sent from the personal terminal 2 to the server 1.

[0056] When the server 1 receives the answer, it determines whether it is a default answer or a free-form answer (step ST4 in FIG. 20). If the server 1 determines that the answer is a free-form answer (step ST4 in FIG. 20: Yes), it analyzes the character data of the answer and determines whether the health condition corresponds to good, normal, or poor (step ST5 in FIG. 20). This determination may be made using a trained model that has been machine-learned. Note that an example answer such as "Hmm, not so good" would be determined to be poor health. If the server 1 determines that the answer is a default answer, it determines the health condition (good, normal, or poor) associated with the default answer. If the server 1 determines that the answer is not a free-form answer (step ST4 in FIG. 20: No), the process proceeds to step ST6.

[0057] Next, the server 1 determines whether the selected default answer or the answer in the free description format is, for example, an answer about poor health (poor physical condition) (step ST6 in FIG. 20). If the answer is an answer about poor health (step ST6 in FIG. 20: Yes), the server 1 increments the count of the number of times the user has felt poor health by "1" (step ST7 in FIG. 20). This count information is also managed as health information.

[0058] Thereafter, the server 1 transitions the screen from the health check screen G6 to a concierge response screen G7 in response to the health check question message shown in FIG. 5B (step ST8 in FIG. 20). The concierge response screen G7 is an example of a screen displayed by executing the health management mode. That is, the server 1 executes the health management mode and displays the concierge response screen G7 on the principal's terminal 2.

[0059] On the concierge response screen G7, the concierge C1 responds with a word that is appropriate to the answer of the first employee. If the answer of the first employee is that they are in good health, the concierge C1 responds with a bright expression, if they are in average health, the concierge C1 responds with a normal expression, and if they are in poor health, the concierge C1 responds with a gloomy expression.

[0060] In the example of Figure 5B, in response to the answer "Hmm, not really," the concierge C1 replies with a gloomy expression, "I see... Don't push yourself too hard! Take a 15-minute nap and you'll feel better!". Note that an icon image C10 showing the face image of the first employee himself is also displayed on the concierge reply screen G7, making it appear as if the first employee is uttering a reply message.

[0061] That is, in the health management mode, before the execution of the work place setting mode (described later), the concierge C1 asks the user (first employee) health-related questions (here, health condition confirmation questions) and obtains the user's answers to the health questions as health information related to the user's health.

[0062] (4) Workplace setting mode after work starts Next, when the first employee taps the "Next" operation area on the concierge response screen G7, the server 1 displays the work location setting screen G8 (see FIG. 6) on the display unit 2e of the first employee's terminal 2 (step ST10 in FIG. 21). The work location setting screen G8 is an example of a screen that is displayed by executing the work location setting mode. That is, the server 1 executes the work location setting mode and displays the work location setting screen G8 on the first employee's terminal 2.

[0063] On the work location setting screen G8, the concierge C1 asks about today's work location (location question) (display of question message: step ST11 in FIG. 21). In FIG. 6, the concierge C1 asks the question, "Where will you be working today?" When the first employee selects (answers) a work location on the work location setting screen G8 in response to the question message from the concierge C1, the selection result (answer result) is sent from the employee's terminal 2 to the server 1.

[0064] In the example of FIG. 6, the first employee can select one of the following as his / her work location for today (e.g., from 9:00 to 17:00): office, home (work), business trip, etc. Note that today's work location can also be selected for different time periods. For example, it is possible to set multiple work locations, such as working in the office in the morning and working from home (work) in the afternoon. In the example of FIG. 6, when the first employee selects the office as his / her work location for the time period from 9:00 to 17:00 on the work location setting screen G8 and taps the "OK" operation area, information indicating the office (9:00 to 17:00) is transmitted from the personal terminal 2 to the server 1. The server 1 sets the first employee's work location for today (here, the office) based on the selection result (answer result) received from the personal terminal 2 (step ST12 in FIG. 21). The setting information for the first employee's work location for today (here, the office) can be stored, for example, in the memory 7 of the server 1 or the memory 2d of the personal terminal 2.

[0065] That is, in the work location setting mode, the concierge C1 asks the user (first employee) a location question about the user's work location via the user's personal terminal 2 (displaying a question message). Then, the server 1 sets the work location according to the user's answer to the location question from the concierge C1. In this way, by executing the work location setting mode, the first employee's today's work location (here, the office) is set.

[0066] In the above example, the workplace setting mode is executed after the health management mode is executed, but the health management mode and the workplace setting mode may be executed simultaneously in parallel, for example, questions about health status and questions about workplace may be asked simultaneously on one screen.

[0067] (5) Seat reservation mode When the setting of today's work location of the first employee is completed by executing the work location setting mode, the server 1 determines whether the set work location is an office (step ST13 in FIG. 22). If the set work location is not an office (for example, if the employee is on a business trip or working from home) (step ST13 in FIG. 22: No), the server 1 ends the process without suggesting or reserving a seat.

[0068] If the set work location is an office (step ST13 in FIG. 22: Yes), the server 1 displays a seat suggestion screen G9 (see FIG. 7) on the display unit 2e of the personal terminal 2 (step ST14 in FIG. 22). The seat suggestion screen G9 is an example of a screen displayed by executing the seat reservation mode. That is, the server 1 executes the seat reservation mode and displays the seat suggestion screen G9 on the personal terminal 2.

[0069] On the seat suggestion screen G9, the concierge C1 suggests to the first employee the seat (position) to be used at the workplace for today. In the example of Fig. 7, the concierge C1 explains that the workplace has been set to the office and that the first employee has selected one of the available seats as his or her seat, and then asks a question (seat question) to confirm whether it is OK to reserve the selected seat.

[0070] In addition, the server 1 simultaneously displays a seating plan H1 including multiple seats on the seating proposal screen G9 in response to a seating question from the concierge C1. The seating plan H1 is a schematic diagram of multiple seats in a section of the office corresponding to the department to which the first employee belongs, viewed from above. Data related to the seating plan H1 is pre-stored, for example, in the memory 7 of the server 1. In the example of FIG. 7, the seating plan H1 displays "empty" at the positions of seats that have not yet been reserved, and the names of the employees who have reserved the seats (in the illustrated example, "Tanaka," "Suzuki," and "Yamada") at the positions of seats already reserved by other users (other employees). In addition, in the seating plan H1, the seat position of the first employee proposed by the concierge C1 is also displayed with the name of the first employee (Sato) attached. It is preferable that the proposed seat position be displayed in a different color, shape, etc. from the positions of the other seats. In the example of FIG. 7, the seat proposed by the concierge C1 for the first employee (Sato) is in the upper right position within the section.

[0071] If face images of employees are registered in addition to their names in the server 1, the seating chart H1 may display a set of the employee's name and face image at the corresponding seat position.

[0072] When suggesting seats through the concierge C1, the server 1 may randomly suggest different seats each day from among those that have not yet been reserved, or may suggest seats that suit the user's preferences based on feedback information from the user (seat evaluation information, described below).

[0073] The first employee receives seating questions from the concierge C1 and decides whether or not to reserve the proposed seat position.

[0074] For example, suppose that the first employee decides that a different seat is preferable and does not accept the proposed seat. The first employee taps the "Hmm..." operation area on the seat proposal screen G9, and the first employee's rejection response to the seat question is sent from the first employee's terminal 2 to the server 1.

[0075] The server 1 determines whether the response from the principal terminal 2 is a decision on the proposed seat, that is, whether it is an acceptance response or a rejection response (step ST15 in FIG. 22).

[0076] When the server 1 determines that the proposed seat is confirmed (step ST15 in FIG. 22: Yes), it performs reservation processing to reserve the proposed seat for use by the first employee between 9:00 and 17:00 based on the acceptance response from the member terminal 2 (step ST17 in FIG. 22). The position of the seat reserved by the first employee (Sato) is also displayed on the seating plan H1 of the member terminal 3, and the information is shared.

[0077] If the server 1 determines that the proposed seat is not confirmed (step ST15 in FIG. 22: No), it proposes another seat. That is, the server 1 displays another seat proposal screen G10 (see FIG. 8) on the display unit 2e of the personal terminal 2 (step ST16 in FIG. 22), and the process returns to step ST15. The another seat proposal screen G10 is also an example of a screen displayed by executing the seat reservation mode. That is, the server 1 executes the seat reservation mode and displays the another seat proposal screen G10 on the personal terminal 2.

[0078] On the alternative seat proposal screen G10, the concierge C1 proposes to the first employee a different seat (position) to be used at today's workplace. In the example of FIG. 8, the concierge C1, with an apologetic expression upon receiving the refusal, asks a question (seat question) to confirm whether it is OK to reserve another seat selected from the available seats. In the example of FIG. 8, the seat proposed again by the concierge C1 for the first employee (Sato) is the lower left position within the section.

[0079] In this example, the first employee likes the proposed seat and accepts it. The first employee taps the "OK!" operation area on the another seat proposal screen G10, and the first employee's acceptance response to the seat question is sent from the first employee's personal terminal 2 to the server 1.

[0080] When the server 1 determines that the proposed seat has been accepted (step ST15 in Figure 22: Yes), based on the acceptance response from the employee's terminal 2, it performs a reservation process to reserve the proposed seat again for use by the first employee between 9:00 and 17:00 (step ST17 in Figure 22).

[0081] That is, in the seat reservation mode, after the work location setting mode is executed, the concierge C1 asks the user (first employee) via the personal terminal 2 about the seat to be used by the user at the work location, and reserves a seat based on the user's answer to the seat question. The reservation information for today's seat of the first employee can be stored, for example, in the memory 7 of the server 1 or the memory 2d of the personal terminal 2.

[0082] If the first employee does not like the proposed seat, he or she can directly specify the seat he or she wants to reserve by tapping any "empty" seat in the seating chart H1. When the server 1 receives the seat specification from the first employee himself or herself from the personal terminal 2, it executes the reservation process based on the specification.

[0083] When the seat for the first employee is confirmed, the server 1 transitions the screen from another seat proposal screen G10 to a seat determination screen G11 shown in FIG. 9. The seat determination screen G11 displays a concierge C1 who tells the first employee that the first employee's seat has been confirmed. The seat determination screen G11 also displays the seat position of the first employee (Sato) confirmed on the seating chart H1. The seat determination screen G11 is also an example of a screen displayed by executing the seat reservation mode. In other words, the server 1 executes the seat reservation mode to display the seat determination screen G11 on the personal terminal 2.

[0084] Thereafter, by tapping the "Next" operation area on the seat selection screen G11, the server 1 transitions the screen from the seat selection screen G11 to the message screen G12 shown in Fig. 10A. On the message screen G12, the concierge C1 says a few words to the first employee.

[0085] Further, by tapping the "Next" operation area on the message screen G12, the server 1 transitions the screen from the message screen G12 to the main screen G13 shown in FIG. 10B. The main screen G13 shown in FIG. 10B is, for example, the main screen after the start of a business. The main screen G13 displays an operation area for "End business" for issuing a command to end the business. Furthermore, the main screen G13 includes operation areas for "Reserve a seat," "Talk to concierge," "Exercise with concierge," and "Settings," similar to the main screen G5.

[0086] By tapping "Seat Reservation" on the main screen G13, a screen will appear where you can cancel a reserved seat midway, change a reserved seat to another seat, or modify the usage time (time zone) of a reserved seat.

[0087] (6) Notification mode for starting work Incidentally, when the seat to be reserved is confirmed on the first employee's personal terminal 2, the server 1 executes the contact mode and sends a message to the member terminal 3 at that time informing the first employee that he or she has started work. As a result, a contact screen G14 informing the other member that he or she has started work is displayed on the display unit 3e of the member terminal 3, as shown in Fig. 11. Note that the timing of displaying the contact screen G14 is not limited to when the seat to be reserved is confirmed on the terminal of the other member (first employee).

[0088] The contact screen G14 displays a message that the first employee (Sato) on the member terminal 2 has started work, and also displays the seating position of the second employee (Tanaka) on the member terminal 3 and a seating diagram H1 showing the seating position of the first employee (Sato). The fish-type concierge C2 displayed on the contact screen G14 is the concierge (icon image) set by the second employee (Tanaka) on the member terminal 3. Therefore, on the member terminal 3, the fish-type concierge C2 is making the contact.

[0089] The contact screen G14 is an example of a screen displayed by executing the contact mode. That is, the server 1 executes the contact mode and displays the contact screen G14 on the terminals of other members (member terminals 3).

[0090] (7) Intimacy Management Mode (Chat) The server 1 executes the intimacy management mode while the first employee is at work, and the concierge C1 may send a communication message through casual conversation at least once. The "at work" of the first employee here may be the period between when "Start work" is tapped and when "End work" is tapped, or may be the time period when the seat is reserved (9:00 to 17:00).

[0091] Here, in the intimacy management mode, the server 1 sends a communication notification of casual conversation with the concierge C1 via the first employee's personal terminal 2 at least once during the first employee's working hours, after the work location setting mode is executed.

[0092] The timing for sending the communication notice through casual conversation is not limited to the timing after the workplace setting mode is executed, but may be before the workplace setting mode is executed or during the workplace setting mode is executed.

[0093] The server 1 determines whether the current time is the time for chatting with the concierge C1 (for example, 11:00 AM when the first employee is at work) (step ST20 in FIG. 23). The server 1 waits until the current time becomes the time for chatting with the concierge C1 (step ST20 in FIG. 23: No).

[0094] When the server 1 determines that the current time has come for chatting (step ST20 in FIG. 23: Yes), it causes the display unit 2e of the user's terminal 2 to display the main screen G15 (see FIG. 12A: a communication screen for chatting with the concierge C1) (step ST21 in FIG. 23). In the example in FIG. 12A, a message from the concierge C1 urging the user to chat is displayed, and an operation area for "Chat with the concierge" is also displayed below the message.

[0095] When the first employee taps the operation area for "talk to concierge," a command to start a conversation with the concierge C1 is sent from the employee's terminal 2 to the server 1.

[0096] The server 1 determines whether or not an instruction to talk with the concierge C1 has been received, that is, whether or not casual conversation has been accepted (step ST22 in FIG. 23).

[0097] When the server 1 determines that the chat has been accepted (step ST22 in FIG. 23: Yes), the server 1 transitions the screen from the main screen G15 to the chat screen G16 shown in FIG. 12B (step ST23 in FIG. 23). Note that the first employee can also refuse the chat, and when the server 1 determines that the chat has not been accepted (step ST22 in FIG. 23: No), the server 1 ends the process.

[0098] The personal terminal 2 displays a keyboard and input field for character input on the chat screen G16. The first employee can use this keyboard and input field to enjoy a chat with the concierge C1 in a free-form format. Note that the server 1 may be provided with, for example, an AI (artificial intelligence) chatbot as a function to respond to free-form chat messages from the user (first employee, etc.) using chat.

[0099] In the example of FIG. 12B, a question message from the concierge C1, "What's something you're into lately, Sato-san?" is displayed on the chat screen G16 as an example of a chat conversation with the concierge C1. Also, in the example of FIG. 12B, the first employee inputs a reply message to this question, "I've been into listening to music lately!!" Also, in the example of FIG. 12B, in response to the reply message from the first employee, the server 1 displays a reply message from the concierge C1, "Listening to music is great! Listening to your favorite music helps you relax." An icon image C10 showing the face image of the first employee himself is also displayed on the chat screen G16, making it appear as if the first employee is uttering a reply message.

[0100] The server 1 saves the content of the chat between the first employee and the concierge C1 in the memory 7 or the like (step ST24 in FIG. 23). In particular, by saving the reply message from the first employee, the server 1 reflects it in the next conversation with the first employee. For example, based on the reply message from the first employee that he likes music, the server 1 adjusts the next conversation so that the concierge C1 asks a question such as, "Mr. Sato, you said you like music, but what genre of music do you like?"

[0101] The server 1 also manages the intimacy (trustworthiness) between the first employee and the concierge C1 as intimacy information. As the number of communications through casual conversations increases, the server 1 increases (changes) the intimacy with the concierge C1, just like becoming closer to real friends.

[0102] That is, in the intimacy management mode, intimacy information relating to the intimacy that changes depending on the communication between the concierge C1 and the user (first employee) is managed.

[0103] For example, if the server 1 receives one or more casual conversation messages from the first employee during a conversation with the concierge C1 (i.e., while "conversation with the concierge" is taking place), the server 1 increases the "intimacy points" included in the intimacy information by 1. When the intimacy points accumulate and exceed a certain value to reach the next intimacy level, the server 1 increases the intimacy level by 1. For example, if the initial intimacy level is 1, and the intimacy points increase from 0 to 10 points (a certain value), the intimacy level becomes 2.

[0104] When the intimacy level with the concierge C1 increases, the server 1 displays an intimacy level increase screen G17 shown in Fig. 13A on the display unit 2e of the personal terminal 2. The intimacy level increase screen G17 notifies the user that the intimacy level has increased to "2" (the "2" next to the heart mark indicates the level).

[0105] As the intimacy level with concierge C1 increases, new clothing (items) are given to concierge C1. The first employee can dress concierge C1 in the new clothing (items). In other words, in intimacy management mode, intimacy increases as the frequency of communication increases, and when intimacy exceeds a certain value, items that can be worn by concierge C1 are given.

[0106] When the first employee selects "Settings" on the main screen and selects the clothing setting for the concierge C1, the server 1 displays the clothing change screen G18 for the concierge C1 shown in FIG. 13B on the display unit 2e of the principal terminal 2.

[0107] The clothing change screen G18 displays a list of items currently granted as the intimacy level increases. In the example of Fig. 13B, the hat granted at the initial level 1 and the bell granted at level 2 are displayed in the item list. Note that since the current level is 2, items to be granted at levels 3 and 4 are secret.

[0108] The first employee can have the concierge C1 try on a hat or bell by tapping and selecting the image area of ​​the hat or bell in the list of items on the clothing change screen G18. When the server 1 receives a command to select an item such as a hat or bell from the employee's terminal 2, it displays the clothing change screen G19 as shown in Fig. 14A. The clothing change screen G19 displays the concierge C1 trying on the selected hat and bell.

[0109] Then, if the first employee likes the way concierge C1 looks after trying on the clothes, he / she taps the "OK" operation area on the clothes change screen G19. When the server 1 receives a command from the personal terminal 2 to confirm that the selected hat and bell are to be worn, the server 1 transitions the screen from the clothes change screen G19 to the main screen G20 shown in FIG. 14B. The main screen G20 is the screen after the concierge C1's clothes have been changed. The main screen G20 displays the concierge C1 with the changed clothes. On each subsequent screen, the concierge C1 with the changed clothes maintained is displayed unless the first employee changes the clothes again on the clothes change screen.

[0110] The main screen G15, chat screen G16, intimacy level up screen G17, clothing change screen G18, clothing change screen G19, and main screen G20 are examples of screens displayed by executing the intimacy management mode. That is, the server 1 executes the intimacy management mode to display these screens on the user's terminal 2.

[0111] You can also start chatting with Concierge C1 proactively at any time (for example, before or after work) by tapping the "Talk to Concierge" control area displayed on the main screen. Intimacy points will also increase in this case.

[0112] (8) Intimacy Management Mode (Exercise) The opportunity to increase intimacy is not limited to "communication through small talk (conversation)." Intimacy can also increase through "communication through exercise."

[0113] The server 1 executes the intimacy management mode while the first employee is at work, and may send at least one communication from the concierge C1 regarding exercise communication. The "at work" of the first employee here may be the period between when "Start work" is tapped and when "End work" is tapped, or may be the time period during which the seat is reserved (9:00 to 17:00).

[0114] Here, in the intimacy management mode, the server 1 sends a notice of exercise-based communication with the concierge C1 via the employee's personal terminal 2 at least once during the first employee's working hours, after the workplace setting mode is executed.

[0115] The timing for sending the exercise communication notification is not limited to the timing after the workplace setting mode is executed, but may be before the workplace setting mode is executed or during the workplace setting mode is executed.

[0116] The server 1 determines whether the current time is the time to exercise with the concierge C1 (for example, 3:00 p.m. when the first employee is at work). If the server 1 determines that the current time is the time to exercise with the concierge C1, the server 1 displays the main screen G21 (see FIG. 15A: the exercise communication screen with the concierge C1) on the display unit 2e of the employee's terminal 2. In the example of FIG. 15A, the concierge C1's words urging the employee to exercise are displayed, and an operation area for "exercise with the concierge" is also displayed below the words.

[0117] When the first employee taps the operation area for "exercise with concierge," a command to start exercising with the concierge C1 is sent from the employee's terminal 2 to the server 1.

[0118] The server 1 determines whether or not it has received a command to exercise with the concierge C1, that is, whether or not the exercise has been approved. If the server 1 determines that the exercise has been approved, it transitions the screen from the main screen G21 to the exercise start screen G22 shown in FIG. 15B. The first employee can also refuse to exercise, and the server 1 ends the process if it determines that the exercise has not been approved.

[0119] In the example of FIG. 15B, a specific exercise suggestion (bending and stretching five times) from the concierge C1 is displayed on the exercise start screen G22.

[0120] When the first employee taps the "Start Exercise" operation area on the exercise start screen G22, the server 1 transitions to an exercise screen (not shown). On the exercise screen, an animation of the concierge C1 performing the same bending and stretching exercises is displayed. The first employee can perform bending and stretching exercises along with the concierge C1's animated movements. When the first employee completes five bending and stretching exercises as suggested by the concierge C1, the first employee taps the "End Exercise" operation area on the exercise screen, and the server 1 saves in the memory 7 or the like that the exercise (five bending and stretching exercises) has been completed. For the next exercise, the server 1 may suggest the same exercise as last time (five bending and stretching exercises), or may suggest a different type of exercise (for example, ten sit-ups). When suggesting the same type of exercise as last time, the server 1 may suggest a larger number of times (for example, seven bending and stretching exercises).

[0121] The main screen G21, the exercise start screen G22, and the exercise screen are examples of screens displayed by executing the intimacy management mode. That is, the server 1 executes the intimacy management mode to display the main screen G21, the exercise start screen G22, and the exercise screen on the user's terminal 2.

[0122] Furthermore, the server 1 increases (changes) the intimacy level with the concierge C1 as the number of communications through exercise increases. For example, when an exercise session (5 squats) with the concierge C1 is completed, the server 1 increases the intimacy level by 1. The process of increasing the intimacy level and granting items is the same as that of communication through chatting, so a description thereof will be omitted.

[0123] Exercise with Concierge C1 can also be proactively started by the first employee at any time (for example, before work starts or after work) by tapping the "Exercise with Concierge" operation area displayed on the main screen. Intimacy points will also increase in this case.

[0124] (9) Health management mode after work Thereafter, the server 1 may display a main screen G23 as shown in Fig. 16A on the display unit 2e of the principal terminal 2. The main screen G23 is the main screen before the transaction is completed.

[0125] The server 1 determines whether or not it has received a command to "end business" (step ST30 in FIG. 24). The server 1 waits until it receives a command to "end business" (step ST30 in FIG. 24: No).

[0126] At 5:00 PM, the first employee finishes his / her work and taps the "Finish work" operation area on the main screen G23. As a result, the server 1 receives the command "Finish work" from the employee's terminal 2 (step ST30 in FIG. 24: Yes).

[0127] The server 1 sets the seat that the first employee was using (reserved) today to an empty seat status (step ST31 in FIG. 24). Then, the server 1 causes the display unit 2e of the employee's terminal 2 to display a health check screen G24 after work as shown in FIG. 16B (step ST32 in FIG. 24). The health check screen G24 is an example of a screen that is displayed by executing the health management mode. That is, the server 1 executes the health management mode to display the health check screen G24 on the employee's terminal 2.

[0128] On the health check screen G24, the concierge C1 asks the first employee a question to check their health (step ST33 in FIG. 24: display of question message). The content of the question message from the concierge C1 may be the same or different every day. In the example of FIG. 16B, the concierge C1 asks, "Great work! You worked really hard. How was today?" Multiple default answers corresponding to the content of the question message are prepared and displayed on the health check screen G24. In the example of FIG. 16B, the personal terminal 2 displays three default answers corresponding to "How was today?": "Great work!", "Not bad," and "I wasn't feeling well..." corresponding to good, normal, and bad health, respectively. The first employee can respond by selecting one of the three options and tapping the corresponding operation area. For example, when the first employee taps the default operation area for "I wasn't feeling well...," the answer (health information) "I wasn't feeling well..." is sent from the personal terminal 2 to the server 1.

[0129] Furthermore, the personal terminal 2 displays a keyboard and input field for character input on the health check screen G24. In addition to selecting one of three options, the first employee can also use the keyboard and input field to reply in free-form. For example, if the first employee replies in free-form, "Hmm, not really," that reply (health information) is sent from the personal terminal 2 to the server 1.

[0130] When the server 1 receives the answer, it determines whether it is a default answer or a free-form answer (step ST34 in FIG. 24). If the server 1 determines that the answer is a free-form answer (step ST34 in FIG. 24: Yes), it analyzes the character data of the answer and determines whether the health condition corresponds to good, normal, or bad (step ST35 in FIG. 24). This determination may be made using a trained model that has been machine-learned. Note that an example answer of "Hmm, not really" is determined to be bad health (poor health). If the server 1 determines that the answer is a default answer, it determines the health condition (good, normal, or bad) associated with the default answer. If the server 1 determines that the answer is not a free-form answer (step ST34 in FIG. 24: No), the process proceeds to step ST36.

[0131] Next, the server 1 determines whether the selected default answer or the answer in the free description format is, for example, an answer about poor health (poor physical condition) (step ST36 in FIG. 24). If the answer is an answer about poor health (step ST36 in FIG. 24: Yes), the server 1 increments the count as the number of times the user has felt poor health by "1" (step ST37 in FIG. 24). This count information is also managed as health information.

[0132] Then, in response to the received reply, the server 1 displays a concierge reply screen on the principal terminal 2 (step ST38 in FIG. 24). On the concierge reply screen, the concierge C1 replies with a positive message such as "You did your best! Refresh yourself and do your best tomorrow!"

[0133] In this way, in the health management mode, the concierge C1 asks the user (first employee) health questions not only before the work location setting mode is executed as described above, but also after the work location setting mode is executed, and obtains the user's answers to the health questions as health information related to the user's health.

[0134] The concierge may ask the user health questions not only before or after the workplace setting mode is executed, but also during the workplace setting mode, and the user's answers to the health questions may be acquired as health information related to the user's health.

[0135] (10) Seat evaluation mode after work Next, the server 1 determines whether or not there was office work (step ST40 in FIG. 25). If there was office work (step ST40 in FIG. 25: Yes), the server 1 executes the seat evaluation mode and displays the seat evaluation screen G25 shown in FIG. 17A on the display unit 2e of the personal terminal 2 (step ST41 in FIG. 25).

[0136] On the seat evaluation screen G25, the concierge C1 asks an evaluation question regarding the evaluation of today's seat (step ST42 in FIG. 25: display of question message). In the example of FIG. 17A, the evaluation question is displayed as "How was your seat today?". Multiple default answers set in correspondence with the content of the question message are prepared and displayed on the seat evaluation screen G25. In the example of FIG. 17A, the personal terminal 2 displays three options "Great!", "Okay," and "So-so" as default answers set in correspondence with "How was your seat today?", corresponding to good, average, and bad seats, respectively. The first employee can respond by selecting one of the three options and tapping the corresponding operation area. For example, when the first employee taps the operation area for the default "Great!", the seat evaluation answer (seat evaluation information) of "Great!" is sent from the personal terminal 2 to the server 1.

[0137] The personal terminal 2 also displays a keyboard and input field for character input on the seat evaluation screen G25. In addition to selecting one of three options, the first employee can also use this keyboard and input field to write a free-form response to the seat evaluation.

[0138] The first employee may answer "good" because, for example, the seat he / she used that day was close to the office entrance, by a window, or in a quiet environment. On the other hand, the first employee may answer "bad" because, for example, the seat he / she used that day was far from the office entrance, not by a window, or in a noisy environment.

[0139] When the server 1 receives the seat evaluation response, it determines whether the response is a default response or a free-form response. If the server 1 determines that the response is a free-form response, it analyzes the text data of the response and determines whether the response is good, average, or bad. This determination may be made using a trained model that has been trained using machine learning.

[0140] The server 1 stores the seat evaluation information of the first employee in the memory 7 or the like (step ST43 in FIG. 25). The server 1 reflects the stored seat evaluation information in subsequent seat suggestions. For example, based on the stored seat evaluation information, if the seat evaluation response for the previously suggested seat is "good," the server 1 may suggest the same seat next time. Conversely, if the seat evaluation response for the previously suggested seat is "bad," the server 1 may suggest a different seat next time. Note that if the server 1 repeatedly suggests the same seat next time if it is "good," there is a possibility that the same seat will continue to be consistently suggested for a long period of time, so it is preferable for the server 1 to make some adjustments to prevent bias.

[0141] The server 1 then displays an evaluation response screen G26 as shown in FIG. 17B on the display unit 2e of the employee's terminal 2 (step ST44 in FIG. 25). The evaluation response screen G26 displays the seat evaluation response "Great!" along with an icon image C10 showing the first employee's own facial image. The evaluation response screen G26 also displays a response message from the concierge C1 in response to the seat evaluation response.

[0142] The seat evaluation screen G25 and the evaluation response screen G26 are examples of screens displayed by executing the seat evaluation mode. That is, the server 1 executes the seat evaluation mode and displays the seat evaluation screen G25 and the evaluation response screen G26 on the user's terminal 2.

[0143] In other words, in the seat evaluation mode, after the seat reservation mode is executed, the concierge C1 asks the user (first employee) an evaluation question regarding the evaluation of the reserved seat via the user's personal terminal 2, and obtains the user's answer to the evaluation question as seat evaluation information.

[0144] After that, the server 1 displays the main screen G27 (a message from the concierge after the transaction is completed) shown in Fig. 18 on the display unit 2e of the principal terminal 2. In the example of Fig. 18, the concierge C1 says a few words of appreciation to the first employee.

[0145] The first employee may continue working overtime even after the scheduled end of work hours. The server 1 calculates the overtime hours for that day based on the time when "End work" is tapped on the employee's terminal 2. The information on the overtime hours is stored in the memory 7, etc. The information on the overtime hours is also managed as part of the health information.

[0146] The server 1 also stores information about the first employee's place of work and seat (position) in the memory 7. Information about the time and place where the employee worked (office, home, or business trip) is also managed as part of the health information.

[0147] In this way, the first employee's work for the day ends. Note that even after work ends, for example, after returning home, the first employee can select "Talk to Concierge" displayed on the main screen of the employee's terminal 2 to chat with the concierge C1, or select "Exercise with Concierge" to exercise.

[0148] It is assumed here that the evaluation questions regarding today's seat evaluation are conducted after the first employee has finished his / her work, but this is not limiting. The evaluation questions may also be conducted while the first employee is working (for example, during lunch time or the 3:00 PM break).

[0149] (11) After-work contact mode Incidentally, when the first employee taps "End work" on his / her personal terminal 2 to confirm the end of work, the server 1 executes the contact mode and sends a message to the member terminal 3 at that time informing the member that the first employee has finished work. As a result, a contact screen G28 informing the other member (first employee) that he / she has finished work is displayed on the display unit 3e of the member terminal 3, as shown in FIG. 19A.

[0150] The contact screen G28 displays a message that the first employee (Sato) on the personal terminal 2 has finished work. Note that on the member terminal 3, the fish-type concierge C2 set by the second employee is making the contact.

[0151] Furthermore, the server 1 may display a promotion screen G29 as shown in Fig. 19B on the display unit 3e of the member terminal 3. On the promotion screen G29, the concierge C2 promotes communication with other members (first employees).

[0152] The contact screen G28 and the promotion screen G29 are examples of screens displayed by executing the contact mode. That is, the server 1 executes the contact mode and displays the contact screen G28 and the promotion screen G29 on the terminals of other members (member terminals 3).

[0153] (12) Communicating health management information If the server 1 determines, based on the health information of each employee it manages, that the first employee is in poor health, has been working overtime, or has been working from home for a long time, it sends a message to the terminal of the first employee's supervisor (here, the member terminal 3) to encourage communication. Note that the server 1 has pre-registered information for identifying which department the first employee belongs to and which terminal is the terminal of the first employee's supervisor.

[0154] The server 1, for example, periodically determines whether or not any one of the following three conditions (first to third conditions) is met (step ST50 in FIG. 26).

[0155] The first condition is that the number of responses of the first employee "not feeling well (not feeling well)" is equal to or greater than a certain value. If the number is equal to or greater than the certain value (first condition is met: step ST50 in FIG. 26: Yes), the server 1 determines that the health information regarding the first employee's health includes negative responses (elements) and estimates that the first employee may be in poor health (step ST51 in FIG. 26). Then, the server 1 displays a communication promotion screen on the member terminal 3 (step ST52 in FIG. 26). On the communication promotion screen of the member terminal 3, the concierge C2 notifies the member that the first employee (Sato) may be in poor health (notification information) and suggests communicating with the first employee.

[0156] The second condition is that the overtime hours of the first employee are equal to or greater than a certain amount of time in a certain period (e.g., one month). If the overtime hours are equal to or greater than the certain amount of time (the second condition is met: step ST50 in FIG. 26: Yes), the server 1 determines that the health information regarding the first employee's health contains negative elements and estimates that the first employee may be in poor health (step ST51 in FIG. 26). Then, the server 1 displays a communication promotion screen on the member terminal 3 (step ST52 in FIG. 26). On the communication promotion screen of the member terminal 3, the concierge C2 notifies the member that the first employee (Sato) may be in poor health due to overwork (notification information), and suggests communicating with the first employee.

[0157] The third condition is that the first employee has been working from home for a certain period of time (for example, one week). If this period of time has passed (the third condition is met: step ST50 in FIG. 26: Yes), the server 1 determines that the health information about the first employee's health contains negative elements and estimates that the first employee may be in poor health (step ST51 in FIG. 26). The server 1 then displays a communication promotion screen on the member terminal 3 (step ST52 in FIG. 26). On the communication promotion screen of the member terminal 3, the concierge C2 notifies the member that the first employee (Sato) may be in poor health (notification information) and suggests communicating with the first employee.

[0158] When the second employee, who is the supervisor, taps the "Agree" operation area displayed on the communication promotion screen, the member terminal 3 transitions to a screen where a message can be sent to the first employee's (Sato) personal terminal 2.

[0159] In this way, the second employee, who is the supervisor, can understand the health status of the first employee, who is his subordinate, through the communication promotion screen. It is also possible to promote communication between employees.

[0160] In short, the seat reservation system A1 includes a plurality of terminals. The plurality of terminals includes a first terminal of a first user (here, a first employee's personal terminal 2) and a second terminal of a second user (here, a second employee's member terminal 3). In a health management mode, if the health information about the first user's health acquired from the first terminal (the first employee's personal terminal 2) includes a negative response (element) from the first user, the server 1 transmits notification information about the first user's health to the second terminal (member terminal 3).

[0161] In this way, if the health information obtained from the employee's terminal 2 includes a negative response (element) from the first employee, notification information is sent to the member terminal 3 and notified to the second employee, who is the first employee's supervisor, making it easier to support the first employee's physical and mental care.

[0162] The destination to which the communication promotion screen is sent is not limited to the boss's terminal. For example, if a registration of an employee who is close to the first employee (e.g., a colleague) is on the server 1, the screen may be sent to the terminal of the close employee.

[0163] (13) Advantages As described above, in the seat reservation system A1 according to the embodiment, the server 1 cooperates with the personal terminal 2 to provide collaborative operation modes, including not only a seat reservation mode for seat reservations but also a seat evaluation mode, an intimacy management mode, and a health management mode. In particular, the system facilitates the acquisition of seat evaluation information, intimacy management, and health information through an interactive question-and-answer session between the concierge C1 and the first employee on the personal terminal 2. This facilitates the first employee's attachment to the concierge C1, making it easier for the first employee to express negative feelings to the concierge C1, even if the first employee finds it difficult to directly express such feelings to their superiors. This improves the reliability of the health information acquired from the user, resulting in improved support for the user's physical and mental health by linking the information to seat reservations, which may be made on a daily basis.

[0164] In particular, the seat reservation system A1 according to the embodiment can accept changes to the concierge C1's parts. Furthermore, the intimacy level increases as the frequency of communication with the concierge C1 increases, and when the intimacy level exceeds a certain value, the concierge C1 is given an item that can be attached to the concierge C1. Therefore, the first employee's attachment to the concierge C1 increases, and the user is more likely to give negative answers to the concierge C1 in response to health-related questions from the concierge C1 (the user is more likely to reveal their feelings). As a result, the reliability of the collected health information is improved, making it easier to support the user's physical and mental care.

[0165] (14) Variations The following are examples of modifications that can be applied in appropriate combination with the above-described embodiment.

[0166] The same functions as those of the seat reservation system A1 according to the above embodiment may be realized by a seat reservation method, a computer program, or a non-transitory recording medium on which a computer program is recorded.

[0167] The seat reservation system A1 of the present disclosure includes a computer system. The computer system is primarily composed of a processor and memory as hardware. The functions of the seat reservation system A1 of the present disclosure are realized by the processor executing a program stored in the memory of the computer system. The program may be pre-stored in the memory of the computer system, provided via a telecommunications line, or provided in a non-transitory recording medium readable by the computer system, such as a memory card, optical disk, or hard disk drive. The processor of the computer system is composed of one or more electronic circuits including a semiconductor integrated circuit (IC) or a large-scale integrated circuit (LSI). The integrated circuits, such as ICs and LSIs, are referred to by different names depending on the degree of integration, and include integrated circuits called system LSIs, very large-scale integrations (VLSIs), and ultra-large-scale integrations (ULSIs). Furthermore, field-programmable gate arrays (FPGAs), which are programmable after the LSI is manufactured, or logic devices capable of reconfiguring the connections within the LSI or the circuit partitions within the LSI, can also be used as processors. The electronic circuits may be integrated into one chip or distributed across multiple chips. The chips may be integrated into one device or distributed across multiple devices. The computer system referred to here includes a microcontroller having one or more processors and one or more memories. Therefore, the microcontroller is also composed of one or more electronic circuits including a semiconductor integrated circuit or a large-scale integrated circuit.

[0168] Furthermore, it is not essential that the functions of the seat reservation system A1 are all integrated into one housing. For example, the components of the seat reservation system A1 may be distributed across multiple housings.

[0169] Conversely, multiple functions of the seat reservation system A1 may be integrated into one housing. Furthermore, at least some of the functions of the seat reservation system A1, for example, some of the functions of the seat reservation system A1 may be realized by the cloud (cloud computing) or the like.

[0170] In the above embodiment, the concierge C1 interactively answers questions using text displayed on the screen with the users of the terminals 2 and 3. However, at least a part of the questions may be answered by voice rather than by text.

[0171] A question from the concierge C1 may be output as a voice message from the speaker of each of the terminals 2 and 3. Alternatively, the user may respond by voice to a question (text or voice) from the concierge C1. In this case, the user's voice is input into the microphone of each of the terminals 2 and 3. The server 1 has a function of analyzing the user's voice information transmitted from each of the terminals 2 and 3.

[0172] (summary) The above-described embodiments and the like disclose the following aspects.

[0173] A seat reservation system (A1) according to a first aspect includes a server (1) and terminals (2, 3) capable of communicating with the server (1). The server (1) includes, as collaborative operation modes executed in collaboration with the terminals (2, 3), a concierge setting mode, a work location setting mode, a seat reservation mode, a seat evaluation mode, an intimacy management mode, and a health management mode. In the concierge setting mode, a concierge (C1) for interactively answering questions to a user of the terminal (2, 3) is set in response to input to the terminal (2, 3). In the work location setting mode, the concierge (C1) asks the user a location question about the user's work location via the terminal (2, 3), and sets the work location in response to the user's answer to the location question. In the seat reservation mode, after the work location setting mode is executed, the concierge (C1) asks the user a seat question about the user's seat at the work location via the terminal (2, 3). In the seat reservation mode, a seat is reserved in accordance with the user's response to a seat question. In the seat evaluation mode, after the seat reservation mode is executed, the concierge (C1) asks the user an evaluation question regarding the evaluation of the reserved seat via the terminal (2, 3). In the seat evaluation mode, the user's response to the evaluation question is acquired as seat evaluation information. In the intimacy management mode, intimacy information regarding the intimacy between the concierge (C1) and the user is managed. The intimacy changes depending on communication with the concierge (C1) via the terminal (2, 3) at any one of the timings before the work location setting mode is executed, during the work location setting mode, and after the work location setting mode is executed. In the health management mode, the concierge (C1) asks the user a health question regarding their health at any one of the timings before the work location setting mode is executed, during the work location setting mode, and after the work location setting mode is executed. In the health management mode, the user's response to the health question is acquired as health information regarding the user's health.

[0174] According to the above aspect, it is possible to improve support for the user's physical and mental care by linking it to seat reservations that may be made on a daily basis.

[0175] A seat reservation system (A1) according to a second aspect is the same as the first aspect, but includes a plurality of terminals (2, 3). The plurality of terminals (2, 3) include a first terminal of a first user and a second terminal of a second user. In a health management mode, a server (1) transmits notification information about the first user's health to the second terminal when health information about the first user's health acquired from the first terminal includes a negative response from the first user.

[0176] According to the above aspect, if the health information obtained from the first terminal includes a negative response from the first user, notification information is sent to the second terminal, making it easier to support the first user's physical and mental care.

[0177] Regarding the seat reservation system (A1) according to the third aspect, in the first or second aspect, in the concierge setting mode, it is possible to accept a change of parts for the concierge (C1).

[0178] According to the above-described embodiment, the user's attachment to the concierge (C1) increases, and the user is more likely to give negative answers to the concierge (C1) in response to health-related questions from the concierge (C1) (the user is more likely to express his or her feelings). As a result, the reliability of the collected health information is improved, and the user's physical and mental care is more easily supported.

[0179] The seat reservation system (A1) according to the fourth aspect is any one of the first to third aspects, and in the intimacy management mode, the intimacy increases as the frequency of communication increases. Also, in the intimacy management mode, when the intimacy exceeds a certain value, an item that can be attached to the concierge (C1) is given.

[0180] According to the above embodiment, the user's attachment to the concierge (C1) increases, and the user is more likely to give negative answers to the concierge (C1) in response to health-related questions from the concierge (C1).

[0181] A seat reservation method according to a fifth aspect is a seat reservation method executed by a server (1) in cooperation with terminals (2, 3) capable of communicating with the server (1). The seat reservation method includes a concierge setting step, a work location setting step, a seat reservation step, a seat evaluation step, an intimacy management step, and a health management step. In the concierge setting step, a concierge (C1) for interactively answering questions to a user of the terminal (2, 3) is set in accordance with input to the terminal (2, 3). In the work location setting step, the concierge (C1) asks the user a location question about the user's work location via the terminal (2, 3), and sets the work location in accordance with the user's answer to the location question. In the seat reservation step, after the work location setting step is executed, the concierge (C1) asks the user a seat question via the terminal (2, 3) about the seat the user will use at the work location. In addition, in the seat reservation step, a seat is reserved in accordance with the user's answer to the seat question. In the seat evaluation step, after the seat reservation step is executed, the concierge (C1) asks the user evaluation questions regarding the evaluation of the reserved seat via the terminals (2, 3). Also, in the seat evaluation step, the user's answers to the evaluation questions are acquired as seat evaluation information. In the intimacy management step, intimacy information regarding the intimacy between the concierge (C1) and the user is managed. The intimacy changes depending on communication with the concierge (C1) via the terminals (2, 3) at any one of the timings before the work location setting step is executed, during the work location setting step, and after the work location setting step is executed. In the health management step, the concierge (C1) asks the user health questions regarding their health at any one of the timings before the work location setting step is executed, during the work location setting step, and after the work location setting step is executed. Also, in the health management step, the user's answers to the health questions are acquired as health information regarding the user's health.

[0182] According to the above aspect, it is possible to provide a seat reservation method that can improve support for the user's physical and mental care by linking it with seat reservations that may be made on a daily basis.

[0183] A program according to a sixth aspect is a program that causes one or more processors to execute the seat reservation method according to the fifth aspect.

[0184] According to the above aspect, it is possible to provide a function that can improve support for the user's physical and mental care by linking it to seat reservations that may be made on a daily basis.

[0185] The configurations according to the second to fourth aspects are not essential for the seat reservation system (A1) and may be omitted as appropriate. [Explanation of symbols]

[0186] A1 Seat Reservation System 1 server 2, 3 terminals C1 Concierge

Claims

1. A server; a terminal capable of communicating with the server, The server, as a collaborative work mode executed in collaboration with the terminal, a concierge setting mode for setting a concierge to interactively answer questions to the user of the terminal in response to input to the terminal; a work location setting mode in which the concierge asks the user via the terminal a location question inquiring about the user's work location, and sets the work location in accordance with the user's answer to the location question; a seat reservation mode in which, after the workplace setting mode is executed, the concierge asks the user via the terminal a seat question inquiring about a seat to be used by the user at the workplace, and reserves the seat in accordance with the user's answer to the seat question; a seat evaluation mode in which, after the seat reservation mode is executed, the concierge asks the user via the terminal evaluation questions regarding the evaluation of the reserved seat, and acquires answers to the evaluation questions from the user as seat evaluation information; an intimacy management mode for managing intimacy information relating to the intimacy between the concierge and the user, the intimacy changing in response to communication with the concierge via the terminal at any one of the timings before the work location setting mode is executed, during the work location setting mode, and after the work location setting mode is executed; a health management mode in which the concierge asks the user health questions at any one of the timings before the work location setting mode is executed, during the work location setting mode, and after the work location setting mode is executed, and acquires the user's answers to the health questions as health information related to the user's health; Including, Seat reservation system.

2. A plurality of the terminals are provided, the plurality of terminals include a first terminal of a first user and a second terminal of a second user; In the health management mode, when the health information regarding the health of the first user acquired from the first terminal includes a negative response from the first user, the server transmits notification information regarding the health of the first user to the second terminal. The seat reservation system according to claim 1 .

3. In the concierge setting mode, changes to parts of the concierge can be accepted. The seat reservation system according to claim 1 .

4. In the intimacy management mode, the intimacy increases as the frequency of communication increases, and when the intimacy exceeds a certain value, an item that can be attached to the concierge is given. The seat reservation system according to claim 1 .

5. A seat reservation method executed by a server in cooperation with a terminal capable of communicating with the server, comprising: a concierge setting step of setting a concierge to interactively answer questions to the user of the terminal in response to an input to the terminal; a work place setting step in which the concierge asks the user via the terminal a location question inquiring about the user's work place, and sets the work place in accordance with the user's answer to the location question; a seat reservation step in which, after the workplace setting step is executed, the concierge asks the user via the terminal a seat question inquiring about a seat to be used by the user at the workplace, and reserves the seat in accordance with the user's answer to the seat question; a seat evaluation step in which, after the seat reservation step is executed, the concierge asks the user via the terminal an evaluation question regarding an evaluation of the reserved seat, and acquires answers to the evaluation questions from the user as seat evaluation information; an intimacy management step of managing intimacy information relating to the intimacy between the concierge and the user, the intimacy changing depending on communication with the concierge via the terminal at any one of the timings before the work place setting step is executed, during the work place setting step, and after the work place setting step is executed; a health management step in which the concierge asks the user health questions at any one of the timings before, during, and after the work place setting step, and acquires answers from the user to the health questions as health information about the user's health; Including, How to reserve a seat.

6. A program that causes one or more processors to execute the seat reservation method according to claim 5.

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