Maintenance support program and maintenance support system

Abstract

To provide a maintenance support program and maintenance support system capable of identifying, with rapidness and ease, a position at which a trouble is occurring in a precut processor.SOLUTION: In an image display area 32c, there are displayed a peripheral image Pa and a detailed image Pd of a precut processor 20 at a portion input in a keyword input area 32a. Since the peripheral image Pa is a machine drawing including the portion, the description is simple and the structure of the precut processor 20 is expressed clearly. The peripheral image Pa enables a worker H to grasp a rough position of a trouble occurring portion. Since the detailed image Pd is an actually photographed photo of the portion, the detailed image Pd enables the worker to grasp a position of the trouble occurring portion more concretely. Based on the peripheral image Pa and the detailed image Pd, the worker H can identify, with rapidness and ease, the position of the trouble occurring portion of the precut processor 20.SELECTED DRAWING: Figure 3

Description

[Technical Field]

[0001] The present invention relates to a maintenance support program and a maintenance support system. [Background technology]

[0002] Patent Document 1 discloses a processing machine 100 that processes (pre-cuts) structural materials such as beams by cutting lumber based on processing data. The processing machine 100 is provided with a display unit 100D, which displays screens for various settings, such as a reservation editing screen for reserving the processing order of the processing data, and a screen showing the status of the processing machine 100. The displays on the display unit 100D allow the operator to understand the setting status and operating status of the processing machine 100. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Publication No. 2019-079386 Summary of the Invention [Problem to be solved by the invention]

[0004] However, because the display unit 100D is provided on the processing machine 100, there are limitations on the size of its display screen. Therefore, when a problem occurs in the processing machine 100, the display unit 100D can display the name of the location where the problem occurred, but it is difficult to display any more detailed information. On the other hand, because the processing machine 100 is large, there is a problem in that even if an operator looks at the name of the location displayed on the display unit 100D, he or she cannot specifically grasp the location where the problem occurred and is unable to head to the relevant location.

[0005] The present invention has been made to solve the above-mentioned problems, and aims to provide a maintenance support program and a maintenance support system that can quickly and easily identify the location where a problem is occurring in a pre-cut processing machine. [Means for solving the problem]

[0006] To achieve this object, the maintenance support program of the present invention comprises: A maintenance support program that allows a computer to execute a process that enables a surrounding image including a predetermined location where a problem has occurred in a pre-cutting machine and a detailed image of the location to be displayed on a display unit that can be visually confirmed by an operator, a location acquisition step of acquiring information corresponding to the predetermined location including at least a keyword corresponding to the predetermined location; an image retrieval step of retrieving a surrounding image and a detailed image corresponding to the predetermined location from among a plurality of surrounding images and detailed images based on the information acquired in the location acquisition step; an image output step of outputting the surrounding image and the detailed image searched in the image search step together with the keyword so that they can be displayed on the display unit; This enables a computer to execute the above.

[0007] The maintenance support device of the present invention further comprises: A maintenance support system including a server and a terminal, capable of displaying a surrounding image including a predetermined location where a problem has occurred in a pre-cutting machine and a detailed image of the location on a display unit of the terminal, The server an image storage means for storing a plurality of surrounding images and detail images; a location receiving means for acquiring information corresponding to the predetermined location transmitted from the terminal; an image retrieval means for retrieving surrounding images and detailed images corresponding to the predetermined location from the image storage means based on the information acquired by the location receiving means; image transmission means for transmitting the surrounding image and detailed image searched by the image search means to the terminal; The terminal a display means for displaying a keyword input area in which a keyword corresponding to the predetermined location can be input; a location acquisition means for acquiring information corresponding to the predetermined location including at least the keyword input in the keyword input area; a location transmitting means for transmitting information corresponding to the predetermined location acquired by the location acquiring means to the server; an image receiving means for receiving a surrounding image and a detailed image corresponding to the predetermined location from the server; an image display means for displaying on the display unit the surrounding image and the detailed image received by the image receiving means together with the keyword input in the keyword input area corresponding to the predetermined location; It is equipped with:

[0008] The maintenance support program of the present invention may be used to realize the maintenance support system of the present invention on a computer. [Effects of the Invention]

[0009] According to the maintenance support program and maintenance support system of the present invention, the worker can roughly grasp the location of the problem occurring in the pre-cutting machine by looking at the surrounding image displayed on the display unit. Furthermore, the worker can easily identify the specific location of the cause from the surroundings of the location of the problem by looking at the detailed image displayed on the display unit. This allows the worker to quickly and easily identify the location of the problem, and promotes maintenance to resolve the problem. [Brief explanation of the drawings]

[0010] [Figure 1] FIG. 1 is a diagram illustrating an overview of a maintenance support system. [Figure 2] 10A is a diagram showing a menu screen, FIG. 10B is a diagram showing an album top screen, and FIG. 10C is a diagram showing an album display screen. [Figure 3](a) is a diagram showing the case where an image corresponding to the location entered in the keyword input area is displayed on the album display screen, (b) is a diagram showing the case where the surrounding image is enlarged, and (c) is a diagram showing the case where the detailed image is enlarged. [Figure 4] 10A is a diagram showing a manual top screen, FIG. 10B is a diagram showing a search result screen, and FIG. 10C is a diagram showing a detailed display screen. [Figure 5] 10A is a diagram showing a maintenance screen, and FIG. 10B is a diagram showing a mail screen. [Figure 6] FIG. 2 is a block diagram showing the electrical configuration of the maintenance support system. [Figure 7] 1A is a diagram schematically showing album data, and FIG. 1B is a diagram schematically showing manual data. [Figure 8] 10 is a flowchart of a main process of a server. [Figure 9] 10 is a flowchart of an album process. [Figure 10] 10 is a flowchart of a manual process. [Figure 11] 10A is a flowchart of maintenance history processing, and FIG. 10B is a flowchart of email processing. [Figure 12] FIG. 10 is a block diagram showing an electrical configuration of a maintenance support system according to a modified example. DETAILED DESCRIPTION OF THE INVENTION

[0011] A preferred embodiment of the present invention will now be described with reference to the accompanying drawings. First, a maintenance support system S in this embodiment will be described with reference to FIG. 1. FIG. 1 is a diagram illustrating an overview of the maintenance support system S. The maintenance support system S is a system that supports maintenance of the precutting machine 20 by a worker H by displaying an image of a specified location on the precutting machine 20. The precutting machine 20 in this embodiment is a device that processes (precuts) structural materials such as timber by cutting it based on processing data such as CAD.

[0012] The maintenance support system S is composed of a mobile terminal 1 and a server 50, which are configured to be able to communicate with each other via the Internet N. The mobile terminal 1 is an information processing device (computer) that acquires from an operator H the location of the pre-cutting machine 20 for which an image is to be displayed, and acquires and displays the image corresponding to the acquired location from the server 50, which will be described later.

[0013] The mobile terminal 1 is provided with a touch panel 2 for inputting instructions from the worker H, and an LCD 3 for displaying images and the like obtained from the server 50. The touch panel 2 is provided overlaid on the LCD 3, and instructions are input to the touch panel 2 by the worker H touching keys, character string input areas, and the like displayed on the LCD 3.

[0014] The server 50 is an information processing device that stores images and the like for each location of the pre-cutting machine 20. The server 50 searches for images corresponding to the locations of the pre-cutting machine 20 received from the mobile terminal 1 from among the images stored therein (specifically, album data 52b described later in FIG. 7(a)), and transmits the images to the mobile terminal 1.

[0015] The pre-cutting machine 20 is provided with a display device 21. The display device 21 displays a screen for setting the processing order of processing data, a screen for displaying the name of the part of the pre-cutting machine 20 where the trouble occurred (hereinafter referred to as the "trouble location") when a trouble occurs, and the like. Here, a unique (non-overlapping) character string is set in advance as the "name of the part of the pre-cutting machine 20" for each part of the pre-cutting machine 20 (for example, a sensor or valve provided in the pre-cutting machine 20, a cutting member for cutting wood, etc.).

[0016] Details will be described later, but an "album function" is provided as an operating mode of the maintenance support system S, and in this album function, an image corresponding to the name of the part of the pre-cutting machine 20 entered into the mobile terminal 1 is searched for in the server 50, and the searched image is displayed on the LCD 3 of the mobile terminal 1.

[0017] By using the album function of the maintenance support system S to search for the name of the troubled location displayed on the display device 21 of the precutting machine 20, an image of that location is displayed on the LCD 3 of the mobile terminal 1. By checking the image displayed on the LCD 3, the worker H can easily grasp the location of the trouble in the precutting machine 20, which can promote maintenance by the worker H to resolve the problem. Alternatively, when the worker H performs a regular inspection of the precutting machine 20, by searching for the name of the inspection location using the album function, an image of the inspection location is displayed on the LCD 3. Using this image, the worker H can grasp the inspection location and carry out the regular inspection smoothly.

[0018] Next, the operation modes of the maintenance support system S will be described with reference to the screen displayed on the LCD 3 of the mobile terminal 1. Fig. 2(a) is a diagram showing a menu screen 30. In this embodiment, in addition to the album function described above, the operation modes of the maintenance support system S are provided with a manual function, a maintenance history function, and an email function.

[0019] The manual function is an operating mode that displays a manual that describes how to operate the pre-cutting machine 20 and how to solve problems. Hereinafter, in the manual function, the method of operating the pre-cutting machine 20 and how to solve problems will be referred to as the "manual."

[0020] The maintenance history function is an operation mode that records on a calendar the details of problems and the history of part replacements for the precutting machine 20. The email function is an operation mode that sends text, such as inquiries about the precutting machine 20, and attachments such as images and videos as emails to a predetermined email address of the manufacturer or supplier of the precutting machine 20.

[0021] The menu screen 30 is a screen that allows the worker H to select an operation mode to be operated from among these operation modes. It is assumed that the screens displayed on the LCD 3 of the mobile terminal 1, such as the menu screen 30, are created by the server 50 and transmitted to the mobile terminal 1. The menu screen 30 is provided with an album key 30a, a manual key 30b, a maintenance history key 30c, and a mail key 30d.

[0022] The album key 30a switches the operation mode to the album function. When the album key 30a is selected via the touch panel 2, an album top screen 31 (see FIG. 2(b)) described below is displayed on the LCD 3.

[0023] The manual key 30b switches the operation mode to the manual function. When the manual key 30b is selected via the touch panel 2, a manual top screen 33 (see FIG. 4(a)), which will be described later, is displayed on the LCD 3. The maintenance history key 30c switches the operation mode to the maintenance history function. When the maintenance history key 30c is selected via the touch panel 2, a maintenance history screen 36 (see FIG. 5(a)), which will be described later, is displayed on the LCD 3. The email key 30d switches the operation mode to the email function. When the email key 30d is selected via the touch panel 2, a email screen 39 (see FIG. 5(b)), which will be described later, is displayed on the LCD 3.

[0024] First, the album function will be explained. Fig. 2(b) is a diagram showing the album top screen 31. The album top screen 31 is the entry screen for the album function, and is provided with a machine type input area 31a, a model input area 31b, and a next key 31c. The machine type input area 31a is an area for inputting the type of structural material (feather material, cross member, etc.) processed by the precut processing machine 20 that displays images in the album function. Hereinafter, the type of structural material processed by the precut processing machine 20 will be referred to as the "machine type."

[0025] The model input area 31b is an area for inputting the model name of the pre-cutting machine 20 whose image is to be displayed in the album function. An image of the pre-cutting machine 20 corresponding to the machine type and model name input in the machine type input area 31a and model input area 31b via the touch panel 2 is acquired from the server 50 and displayed.

[0026] The next key 31c is used to confirm the input contents of the machine type and model name in the machine type input area 31a and model input area 31b, and to display the album display screen 32. Next, the album display screen 32 will be described.

[0027] 2(c) is a diagram showing the album display screen 32. The album display screen 32 is a screen that displays images of the pre-cutting machine 20 that corresponds to the machine type and model name specified in the machine type input area 31a and model input area 31b. The album display screen 32 is provided with a keyword input area 32a, a search key 32b, and an image display area 32c.

[0028] The keyword input area 32a is used to input the name of the part of the pre-cutting machine 20 for which an image is to be displayed. The search key 32b is used to instruct a search for an image from the images stored in the server 50 that matches the machine type and model name specified in the machine type input area 31a and model input area 31b and that matches the name of the part of the pre-cutting machine 20 input in the keyword input area 32a.

[0029] The image display area 32c displays the surrounding image Pa and detailed image Pd, which are images corresponding to the machine type and model name specified on the album top screen 31 searched for by the search key 32b and the location entered in the keyword input area 32a.

[0030] The surrounding image Pa is an image based on a mechanical drawing that includes the location input in the keyword input area 32a. In this embodiment, a two-dimensional (2D CAD) mechanical drawing is used as the surrounding image Pa. The detailed image Pd is an image based on a photograph that was actually taken at the location input in the keyword input area 32a.

[0031] The surrounding image Pa is not limited to a two-dimensional mechanical drawing, but may be, for example, a three-dimensional (3D CAD) mechanical drawing, a mechanical drawing in another format, or a photograph including the relevant location. The detailed image Pd is not limited to an image based on an actual photograph of the relevant location, but may be, for example, a sketch of the relevant location, or a two-dimensional or three-dimensional mechanical drawing of the relevant location.

[0032] The server 50 creates an image in which one or more retrieved surrounding images Pa and detailed images Pd are arranged on one page, and the image is displayed in the image display area 32c. At this time, if the size of the created image is larger than the display area of ​​the image display area 32c, the worker H can perform a drag operation on the image display area 32c via the touch panel 2 to change the position of the image displayed in the display area of ​​the image display area 32c.

[0033] Also, as shown in Figure 2(c), when the keyword input area 32a is empty (blank), the image display area 32c displays all surrounding images Pa and detailed images Pd of the pre-cut processing machine 20 of the machine type and model name specified in the machine type input area 31a and model input area 31b stored in the server 50.

[0034] Meanwhile, the display in the image display area 32c when the name of a location is entered in the keyword input area 32a will be described with reference to Fig. 3. Fig. 3(a) is a diagram showing a case where an image corresponding to the location entered in the keyword input area 32a is displayed on the album display screen 32. Fig. 3(a) shows a case where the name of a location on the pre-cutting machine 20, "X183," is entered in the keyword input area 32a and the search key 32b is operated in that state. As a result of this search, a surrounding image Pa including the location "X183" and a detailed image Pd of the location "X183" are displayed side by side in the image display area 32c.

[0035] The surrounding image Pa is an image based on a mechanical drawing that includes the specified location, and therefore the depiction is simple and the structure of the pre-cutting machine 20 is clearly shown. Therefore, by looking at the surrounding image Pa, the worker H can easily grasp the general location of the trouble location (location "X183" in FIG. 3(a)) that he / she specified. Furthermore, the surrounding image Pa displays a location indicator Pt that indicates the location and the name of the location for each location. This allows the worker H to more intuitively grasp the location of the trouble location on the mechanical drawing in the surrounding image Pa.

[0036] The detailed image Pd displayed together with the surrounding image Pa is composed of a photograph actually taken at the specified trouble location, making it easier to identify the specific location of the trouble. By displaying the surrounding image Pa and the detailed image Pd, the worker H can quickly and easily identify the location of the trouble location in the pre-cutting machine 20.

[0037] Furthermore, the surrounding image Pa and the detailed image Pd are displayed side by side. This allows the worker H to easily compare the surrounding image Pa, which displays the trouble location and its surroundings, specified by the worker H, with the detailed image Pd, which displays details of the trouble location, thereby enabling the worker H to more accurately identify the location of the trouble location and promote maintenance of the trouble location.

[0038] In this case, "arranged images" includes not only an image in which the surrounding image Pa and the detailed image Pd are placed next to each other as shown in Figure 3(a), but also an image in which the surrounding image Pa and the detailed image Pd are placed with a space between them (for example, an image in which the surrounding image Pa is placed in the upper left and the detailed image Pd is placed in the lower right with a space between them).

[0039] Furthermore, "arranged images" does not only refer to images in which the surrounding image Pa and the detailed image Pd are both arranged within the display area of ​​the image display area 32c, but also includes images in which the surrounding image Pa and the detailed image Pd are arranged on the same page, with one of the surrounding image Pa and the detailed image Pd being arranged within the display area of ​​the image display area 32c and the other being arranged outside that display area.

[0040] The surrounding image Pa and the detailed image Pd displayed in the image display area 32c are configured to be enlarged for display. FIG. 3(b) is a diagram illustrating the surrounding image Pa when enlarged, and FIG. 3(c) is a diagram illustrating the detailed image Pd when enlarged. When the worker selects the surrounding image Pa or the detailed image Pd displayed in the image display area 32c in FIG. 3(a), the selected surrounding image Pa or the detailed image Pd is enlarged and displayed as shown in FIGS. 3(b) and 3(c). This allows the worker to grasp, for example, the assembly state of the part displayed in the part display Pt of the surrounding image Pa or the detailed image Pd more specifically.

[0041] Next, the manual function will be explained. Fig. 4(a) is a diagram showing the manual top screen 33. The manual top screen 33 is the entrance screen for the manual function, and is provided with a machine type input area 33a, a model input area 33b, a category designation area 33c, a keyword input area 33d, and a search key 33e.

[0042] The machine type input area 33a is an area for inputting the machine type of the pre-cutting machine 20 for which the manual is to be displayed, and the model input area 33b is an area for inputting the model name of the pre-cutting machine 20 for which the manual is to be displayed.

[0043] The category specification area 33c is an area for specifying a category of the manual. The category in the manual function represents a classification of the manual, such as "automatic operation" for automatic operation of the precutting machine 20 or "stop" for stopping the precutting machine 20.

[0044] The category specification area 33c is provided with a check box for each category, and the category of the manual to be displayed is specified by selecting the check box via the touch panel 2. The keyword input area 33d is used to input a character string contained in the manual.

[0045] The search key 33e instructs the server 50 to search for and acquire manuals stored in the server 50 that match the various information set in the machine type input area 33a, model input area 33b, category designation area 33c, and keyword input area 33d, and displays a search result screen 34 (see Figure 4(b)) that displays a list of manuals acquired from the server 50.

[0046] Next, the search result screen 34 will be described with reference to Fig. 4(b). Fig. 4(b) is a diagram showing the search result screen 34. As shown in Fig. 4(b), the search result screen 34 is provided with a result list display area 34a. The result list display area 34a is an area where a list of manuals searched for using the search key 33e on the manual top screen 33 is displayed.

[0047] In the result list display area 34a, result keys 34a1, 34a2, 34a3, ... (hereinafter collectively referred to as "result keys 34ax") are displayed for each searched manual. Each result key 34ax displays the subject of the corresponding manual. When a result key 34ax is operated, a detailed display screen 35 (see FIG. 4(c)) is displayed, showing the corresponding manual.

[0048] Next, the detailed display screen 35 will be described with reference to Fig. 4(c). Fig. 4(c) is a diagram showing the detailed display screen 35. As shown in Fig. 4(c), the detailed display screen 35 is provided with a subject display area 35a that displays the subject of the manual corresponding to the result key 34ax operated on the search result screen 34, a content display area 35b that displays the contents of the cause of the matter covered by the manual, and a correspondence display area 35c that displays specific operating methods and troubleshooting methods in the manual.

[0049] In this way, the manual function displays the manual that corresponds to the machine type, model, and input keyword of the pre-cutting machine 20. This allows worker H to understand the manual for the pre-cutting machine 20 without having to inquire with the manufacturer or supplier of the pre-cutting machine 20. In particular, the album function described above allows the location of the trouble to be determined, and the manual function allows the worker H to understand how to solve the trouble that has occurred at that location, thereby enabling the trouble to be solved quickly.

[0050] Next, the maintenance history function will be described with reference to FIG. 5(a). FIG. 5(a) is a diagram showing a maintenance history screen 36. As shown in FIG. 5(a), the maintenance history screen 36 is provided with a calendar display area 36a, a previous month key 36b, and a next month key 36c. The calendar display area 36a is an area where a calendar for a specified month is displayed. The calendar in the calendar display area 36a can be used to write the details of maintenance performed on the pre-cutting machine 20 for each day and the details of any problems that have occurred. Hereinafter, the details of maintenance and problems written in the calendar will be referred to as "maintenance history."

[0051] Previous month key 36b is a key for changing the calendar displayed in calendar display area 36a to one month earlier, and next month key 36c is a key for changing the calendar displayed in calendar display area 36a to one month later.

[0052] The calendar of the maintenance history function is configured so that it can be viewed not only by the mobile terminal 1, but also by the manufacturer or supplier of the precutting machine 20. By referring to the maintenance history recorded in the calendar, the manufacturer or the like can perform maintenance on the precutting machine 20 and predict when problems will occur. This allows the manufacturer or the like to urge the worker H to perform maintenance on the precutting machine 20 in advance, thereby preventing problems with the precutting machine 20 from occurring.

[0053] Next, the email function will be described with reference to Fig. 5(b). Fig. 5(b) is a diagram showing an email screen 37. As shown in Fig. 5(b), the email screen 37 is provided with a title input area 37a for inputting the title of the email, a body input area 37b for inputting the body of the email, a file attachment area 37c for selecting an attachment file (e.g., an image, a video, etc.) to the email, and a send key 37d for instructing the sending of the email.

[0054] By operating the send key 37d, an e-mail is created with the title entered in the title input area 37a, the text entered in the text input area 37b, and the attached file specified in the file attachment area 37c, and is sent to the pre-set e-mail address of the manufacturer or supplier.

[0055] Worker H uses the album function and maintenance history function to try to solve any problems that occur with the pre-cutting machine 20, and also uses the email function to notify the manufacturer or supplier of the details of the problem. This allows the manufacturer or supplier to understand the problem with Worker H's pre-cutting machine 20 and quickly dispatch maintenance personnel or order replacement parts. Furthermore, by attaching an image or video of the location where the problem occurred on the pre-cutting machine 20 as an attachment to the email sent using the email function, the manufacturer or supplier can more accurately understand the details of the problem and expedite the resolution of the problem.

[0056] Next, the electrical configuration of the maintenance support system S will be described with reference to Figures 6 and 7. Figure 6 is a block diagram showing the electrical configuration of the maintenance support system S. First, the electrical configuration of the mobile terminal 1 will be described. The mobile terminal 1 has a CPU 10, a flash ROM 11, and a RAM 12, which are each connected to an input / output port 14 via a bus line 13. The input / output port 14 is further connected to the above-mentioned touch panel 2 and LCD 3, a camera 15 that captures images, and a communication unit 16.

[0057] The CPU 10 is a computing device that controls each part connected by a bus line 13. The flash ROM 11 is a rewritable non-volatile memory that stores programs executed by the CPU 10, fixed value data, etc., and stores a mobile control program 11a.

[0058] The mobile control program 11a is a program executed by the CPU 10 after powering on the mobile terminal 1. The mobile control program 11a controls each part of the mobile terminal 1, and includes, for example, a process of acquiring instructions from the worker H via the touch panel 2, transmitting the acquired instructions to the server 50 via the communication unit 16 described below, and displaying an image received from the server 50 on the LCD 3.

[0059] The communication unit 16 is a device for communicating with external devices. The mobile terminal is connected to the Internet N via the communication unit 16, and communicates with the server 50 via the Internet N.

[0060] Next, we will explain the electrical configuration of the server 50. The server 50 has a CPU 51, a hard disk drive 52 (hereinafter abbreviated as "HDD 52"), and a RAM 53 which is a memory for rewritably storing various work data, flags, etc. when the CPU 51 executes a program, and these are all connected to an input / output port 55 via a bus line 54. A communication unit 56 is also connected to the input / output port 55.

[0061] The CPU 51 is a computing device that controls each unit connected via a bus line 54. The HDD 52 is a rewritable nonvolatile storage device that stores programs executed by the CPU 51, fixed value data, etc., and stores a maintenance support program 52a, album data 52b, manual data 52c, and maintenance data 52d. When the maintenance support program 52a is executed by the CPU 51, the main processing of FIG. 8 is executed.

[0062] The album data 52b stores a surrounding image Pa and a detailed image Pd used in the album function, and the manual data 52c stores a manual used in the manual function. The album data 52b and the manual data 52c will be described with reference to FIG.

[0063] Fig. 7(a) is a diagram showing a schematic diagram of album data 52b. The album data 52b stores surrounding images Pa and detailed images Pd used in the album function. Fig. 7(a) shows a schematic diagram of actual data (image data) of images stored in the album data 52b and image file names that are names of the images.

[0064] In this embodiment, the image file name is set in the following order: image type ("surrounding image" representing the surrounding image Pa or "detailed image" representing the detailed image Pd), machine type, model name, location name of the pre-cutting machine 20 (X1, etc.), and image file extension (.jpg, etc.). When searching for an image from the album data 52b, the search is based on the machine type, model name, and location name of the pre-cutting machine 20 in the image file name.

[0065] 7(b) is a diagram schematically illustrating the manual data 52c. The manual data 52c stores, for each manual, the corresponding machine type, model name, category, keywords, subject, content, specific operation methods, and troubleshooting methods (measures) in association with each other.

[0066] Returning to FIG. 6, the maintenance data 52d stores the maintenance history for the calendar function. The maintenance data 52d stores the maintenance history for each day. When a calendar is displayed using the calendar function, the maintenance history corresponding to the period of the displayed calendar is obtained from the maintenance data 52d, and the obtained maintenance history is displayed together with the calendar.

[0067] The communication unit 56 is a device for communicating with external devices. The server 50 is connected to the Internet N via the communication unit 56, and communicates with the mobile terminal 1 via the Internet N. In addition, emails sent via the communication unit 56 are sent to the PCs 100 of manufacturers and suppliers via the Internet N.

[0068] Next, the processing executed by the CPU 51 of the server 50 will be described with reference to Figures 8 to 11. Figure 8 is a flowchart of the main processing of the server 50. The main processing of the server 50 is processing that is executed after the server 50 is powered on. Note that Figures 8 to 11 also explain processing of the mobile terminal 1 that is executed in association with the processing of the server 50.

[0069] The main processing of the server 50 begins by checking whether an operation mode has been received from the mobile terminal 1 (S1). Prior to the processing of S1, the server 50 transmits the menu screen 30 (see FIG. 2(a)) to the mobile terminal 1. The operation mode corresponding to the one selected via the touch panel 2 from among the album key 30a, manual key 30b, maintenance history key 30c, and mail key 30d on the menu screen 30 displayed on the mobile terminal 1 is transmitted to the server 50. In the processing of S1, the operation mode transmitted from the mobile terminal 1 is confirmed in this manner.

[0070] In the process of S1, if an operation mode is received (S1: Yes), the received operation mode is confirmed (S2). In the process of S2, if the operation mode is the album function (S2: "album function"), album processing (S3) is executed; if the operation mode is the manual function (S2: "manual function"), manual processing (S4) is executed; if the operation mode is the maintenance history function (S2: "maintenance history function"), maintenance history processing (S5) is executed; and if the operation mode is the email function (S2: "email function"), email processing (S6) is executed. Here, the album processing, manual processing, maintenance history processing, and email processing will be described with reference to FIGS. 9 to 11.

[0071] 9 is a flowchart of the album processing. The album processing is processing for realizing the album function in the maintenance support system S. The album processing first transmits the album top screen 31 (see FIG. 2(b)) to the mobile terminal 1 (S10). The album top screen 31 transmitted to the mobile terminal 1 by the processing of S10 is displayed on the LCD 3 of the mobile terminal 1.

[0072] After the process of S10, it is confirmed whether or not a notification that the Next key 31c on the album top screen 31 has been operated has been received from the mobile terminal 1 (S11). If a notification that the Next key 31c has been operated has not been received in the process of S2 (S11: No), the process of S11 is repeated. On the other hand, if a notification that the Next key 31c has been operated has been received in the process of S11 (S11: Yes), the machine type and model name input in the machine type input area 31a and model input area 31b are acquired from the mobile terminal 1 (S12).

[0073] After the process of S12, the album display screen 32 (see FIGS. 2(c) and 3) is transmitted to the mobile terminal 1 (S13). The album display screen 32 transmitted to the mobile terminal 1 by the process of S13 is displayed on the LCD 3 of the mobile terminal 1.

[0074] After the process of S13, it is confirmed whether or not a notification that the search key 32b on the album display screen 32 has been operated has been received from the mobile terminal 1 (S14). If a notification that the search key 32b has been operated has not been received in the process of S14 (S14: No), the process of S14 is repeated. On the other hand, if a notification that the search key 32b has been operated has been received in the process of S14 (S14: Yes), the name of the location of the pre-cutting machine 20 entered in the keyword input area 32a is acquired from the mobile terminal 1 (S15).

[0075] After the process of S15, the number of characters in the location name acquired in the process of S15 is confirmed (S16). In the process of S16, if the number of characters in the location name is one character or more (S16: "one character or more"), from among the images stored in album data 52b (see FIG. 7(a)), images whose image file names include the machine type and model name acquired in the process of S12 and the location name acquired in the process of S15 are transmitted to mobile terminal 1 (S17).

[0076] As a result, the image display area 32c displayed on the LCD 3 of the mobile terminal 1 displays the machine type and model name entered in the machine type input area 31a and model input area 31b, as well as the surrounding image Pa and detailed image Pd corresponding to the name of the part of the pre-cut processing machine 20 entered in the keyword input area 32a.

[0077] On the other hand, in the process of S16, if the number of characters in the location name is 0 (S16: "0 characters"), all images stored in album data 52b whose image file names include the machine type and model name acquired in the process of S12 are transmitted to mobile terminal 1 (S18). As a result, all surrounding images Pa and detailed images Pd corresponding to the machine type and model name input in machine type input area 31a and model input area 31b are displayed in image display area 32c displayed on LCD 3 of mobile terminal 1.

[0078] After the processes of S16 and S17, it is confirmed whether a notification that an image to be displayed in the image display area 32c has been selected has been received from the mobile terminal 1 (S19). If a notification that an image has been selected has been received in the process of S19 (S19: Yes), an enlarged version of the selected image is sent to the mobile terminal 1 (S20). As a result, the selected image is displayed enlarged on the album display screen 32 displayed on the LCD 3 of the mobile terminal 1 (see FIGS. 3(b) and (c)).

[0079] In the process of S19, if a message that an image has been selected has not been received (S19: No), the process of S20 is skipped. After the processes of S19 and S20, it is confirmed whether a message to continue the album function has been received from the mobile terminal 1 (S21). In the process of S21, if a message to continue the album function has been received (S21: Yes), the processes from S10 onwards are repeated. On the other hand, in the process of S21, if a message to continue the album function has not been received (S21: No), the album process is terminated.

[0080] Next, the manual processing of S4 will be described with reference to Fig. 10. Fig. 10 is a flowchart of the manual processing. The manual processing is processing for realizing the manual function in the maintenance support system S. In the manual processing, first, a manual top screen 33 (see Fig. 4(a)) is sent to the mobile terminal 1 (S30). The manual top screen 33 sent to the mobile terminal 1 by the processing of S30 is displayed on the LCD 3 of the mobile terminal 1.

[0081] After the process of S30, it is confirmed whether or not a notification that the search key 33e on the manual top screen 33 has been operated has been received from the mobile terminal 1 (S31). In the process of S31, if a notification that the search key 33e has been operated has not been received (S31: No), the process of S31 is repeated.

[0082] On the other hand, if the processing of S31 receives a signal that the search key 33e has been operated (S31: Yes), the machine type, model name, category, and keyword entered in the machine type input area 33a, model input area 33b, category designation area 33c, and keyword input area 33d are obtained from the mobile terminal 1 (S32).

[0083] After the process of S32, the system acquires manuals stored in the manual data 52c (see FIG. 7(b)) that correspond to the machine type, model name, category, and keywords acquired in the process of S32 (S33), creates a search result screen 34 (see FIG. 4(b)) with the subject of the acquired manual attached to a result key 34ax, and transmits it to the mobile terminal 1 (S34). As a result, the search result screen 34 is displayed on the LCD 3 of the mobile terminal 1.

[0084] After the process of S34, it is confirmed whether a notification that the result key 34ax on the search result screen 34 has been selected has been received from the mobile terminal 1 (S35). In the process of S35, if a notification that the result key 34ax has been selected has not been received (S35: No), the process of S35 is repeated.

[0085] In the process of S35, when it is received that the result key 34ax has been selected (S35: Yes), a detailed display screen 35 (see FIG. 4(c)) is created for the manual corresponding to the selected result key 34ax from the manuals acquired in the process of S33, and is transmitted to the mobile terminal 1 (S36). As a result, the detailed display screen 35 is displayed on the LCD 3 of the mobile terminal 1.

[0086] After the process of S36, it is confirmed whether a message to continue the manual function has been received from the mobile terminal 1 (S37). If a message to continue the manual function has been received in the process of S37 (S37: Yes), the processes from S30 onwards are repeated. On the other hand, if a message to continue the manual function has not been received in the process of S37 (S37: No), the manual process is terminated.

[0087] Next, the maintenance history processing of S5 will be described with reference to Fig. 11(a). Fig. 11(a) is a flowchart of the maintenance history processing. The maintenance history processing is processing for realizing the maintenance history function in the maintenance support system S. The maintenance history processing first transmits a maintenance history screen 36 (see Fig. 5(a)) to the mobile terminal 1 (S50). The maintenance history screen 36 transmitted to the mobile terminal 1 by the processing of S50 is displayed on the LCD 3 of the mobile terminal 1.

[0088] After the process of S50, the calendar period to be displayed in the calendar display area 36a of the maintenance history screen 36 is obtained from the mobile terminal 1 (S51). Specifically, when the previous month key 36b or next month key 36c of the maintenance history screen 36 is operated from the mobile terminal 1, information on the period (month) specified by the operation is obtained.

[0089] After the process of S51, the calendar for the acquired period and the maintenance history for the acquired period in the maintenance data 52d (see FIG. 6) are sent to the mobile terminal 1 (S52). As a result, the maintenance history screen 36 displayed on the LCD 3 of the mobile terminal 1 displays the calendar for the period (month) designated by the worker H and the maintenance history added to the calendar.

[0090] After the process of S52, it is confirmed (S53) whether the maintenance history has been received from the portable terminal 1. In the process of S53, if the maintenance history has been received (S53: Yes), the maintenance history and the date and time when the maintenance history received from the portable terminal 1 was recorded together with the maintenance history are saved in the maintenance data 53b (S54).

[0091] In the process of S53, if the maintenance history has not been received (S53: No), the process of S54 is skipped.

[0092] After the processes of S53 and S54, it is confirmed whether a message to continue the maintenance history function has been received from the mobile terminal 1 (S55). If a message to continue the maintenance history function has been received in the process of S55 (S55: Yes), the processes from S50 onwards are repeated. On the other hand, if a message to continue the maintenance history function has not been received in the process of S55 (S55: No), the maintenance history process is terminated.

[0093] Next, the email processing of S6 will be described with reference to Fig. 11(b). Fig. 11(b) is a flowchart of the email processing. The email processing is processing for realizing the email function in the maintenance support system S. The email processing first sends an email screen 37 (see Fig. 5(b)) to the mobile terminal 1 (S60). The email screen 37 sent to the mobile terminal 1 by the processing of S60 is displayed on the LCD 3 of the mobile terminal 1.

[0094] After the process of S60, it is confirmed whether or not a notification that the send key 37d has been operated has been received from the mobile terminal 1 (S61). In the process of S61, if a notification that the send key 37d has been operated has not been received (S61: No), the process of S61 is repeated.

[0095] On the other hand, if the processing of S61 receives a signal that the send key 37d has been operated (S61: Yes), the title, text and attachments set in the title input area 37a, text input area 37b and file attachment area 37c are obtained from the mobile terminal 1, and an e-mail is created (S62).

[0096] After the process of S62, the created e-mail is sent to a predetermined e-mail address (S63), whereby the created e-mail is sent to the PC 100 (see FIG. 6) of the manufacturer or supplier.

[0097] After the process of S63, it is confirmed whether a message to continue the email function has been received from the mobile terminal 1 (S64). If a message to continue the email function has been received in the process of S64 (S64: Yes), the processes from S60 onwards are repeated. On the other hand, if a message to continue the email function has not been received in the process of S64 (S64: No), the email process is terminated.

[0098] Returning to Fig. 8, if the operation mode has not been received in the process of S1 (S1: No), or after the processes of S3 to S6, other processes related to the server 50 are performed (S7), and the processes from S1 onwards are repeated.

[0099] The present invention has been described above based on an embodiment, but the present invention is not limited to the above-described embodiment, and it can be easily inferred that various improvements and modifications are possible within the scope of the present invention.

[0100] In the above embodiment, in the album function, the corresponding surrounding image Pa and the detailed image Pd are displayed side by side in the image display area 32c of the album display screen 32 (see FIG. 3(a)). However, this is not limiting, and the detailed image Pd may be displayed after the corresponding surrounding image Pa is displayed.

[0101] Specifically, first, only the surrounding image Pa including the specified machine type, model name, and location name is searched for and displayed in the image display area 32c. The position of the surrounding image Pa in the image display area 32c can be specified using the touch panel 2, and when the location of the pre-cutting machine 20 in the surrounding image Pa is specified via the touch panel 2, instead of displaying the surrounding image Pa, a detailed image Pd corresponding to the specified location is searched for and displayed in the image display area 32c.

[0102] As a method for obtaining a location from the surrounding image Pa, when a location display Pt displayed on the surrounding image Pa is specified, the location may be obtained from the name displayed on the location display Pt, or identification information (e.g., name, etc.) of each location of the pre-cutting machine 20 displayed on the surrounding image Pa may be stored, and when a location of the pre-cutting machine 20 on the surrounding image Pa is specified, the corresponding identification information may be obtained and the location may be obtained from the identification information.

[0103] In this way, the surrounding image Pa of the previously specified location is displayed first, allowing the worker H to grasp the general location of the trouble location in the pre-cutting machine 20. Then, a detailed image Pd corresponding to the specified location in the surrounding image Pa is displayed in place of the surrounding image Pa. By the worker H specifying the location that he / she roughly grasped in the previously displayed surrounding image Pa, the detailed image Pd corresponding to that location is displayed, and the worker H, having checked the detailed image Pd, can more specifically identify the location of the trouble location. By displaying the surrounding image Pa and the detailed image Pd in ​​stages in this way, the location of the trouble location can be identified intuitively and smoothly.

[0104] In the above embodiment, in the album function, the name of the location of the pre-cutting machine 20 is input from the touch panel 2 of the mobile terminal 1 in the keyword input area 32a on the album display screen 32, but this is not limited to this. For example, an input device such as a keyboard or a mouse may be provided in the server 50, and the name of the location of the pre-cutting machine 20 may be input from the input device.

[0105] 12, the pre-cutting machine 20 may be included in the maintenance support system S, and the location may be received from the pre-cutting machine 20.

[0106] Specifically, the pre-cutting machine 20 is connected to the Internet N, and when a problem occurs in the pre-cutting machine 20, the location of the problem is transmitted to the mobile terminal 1 via the Internet N. Instead of inputting the name of the location in the keyword input area 32a, the mobile terminal 1 transmits the location of the problem received from the pre-cutting machine 20 to the server 50, thereby acquiring the surrounding image Pa and detailed image Pd corresponding to the location of the problem and displaying them in the image display area 32c.

[0107] This allows the surrounding image Pa and detailed image Pd of the troubled area to be displayed on the pre-cutting machine 20 without the worker H having to manually input the name of the area into the keyword input area 32a, thereby reducing the effort required by the worker H to identify the troubled area.

[0108] The trouble location information from the pre-cutting machine 20 is not limited to information received by the mobile terminal 1, but may also be received by the server 50. In this case, the trouble location information received from the pre-cutting machine 20 may be acquired in the process of S15 of the album process in FIG.

[0109] Alternatively, the location of the problem may be obtained by displaying an image including information about the location of the problem on the pre-cutting machine 20 and acquiring the image with the mobile terminal 1. Specifically, the pre-cutting machine 20 is included in the maintenance support system S, and when a problem occurs in the pre-cutting machine 20, an image of the location in the form of a two-dimensional code (e.g., a QR code (registered trademark)) is displayed on the display device 21. Then, the camera 15 of the mobile terminal 1 takes a photograph of the location image displayed on the display device 21, analyzes the image of the location to acquire the location of the problem, and transmits the location of the problem to the server 50, thereby acquiring a surrounding image Pa and a detailed image Pd corresponding to the location of the problem and displaying them in the image display area 32c.

[0110] This also reduces the effort required by worker H to identify the location of the problem, as the surrounding image Pa and detailed image Pd of the location where the problem has occurred are displayed on the pre-cutting processing machine 20 without worker H having to manually enter the name of the location in the keyword input area 32a.

[0111] The location image displayed on the display device 21 is not limited to a two-dimensional code, and may be in another format such as a one-dimensional code, or may be an image of a character string representing the name of the location. If the location image is an image of a character string representing the name of the location, the location where the problem has occurred can be obtained from the location image using a known image analysis method such as OCR or AI.

[0112] Furthermore, as described above, when the location of the problem is transmitted from the pre-cutting machine 20 or an image of the location is displayed on the display device 21, the pre-cutting machine 20 may send a message to the manufacturer or supplier that a problem has occurred and an order for a part corresponding to the problem location via the Internet N. This allows for prompt maintenance or part replacement of the problem location, and allows for quick resolution of the problem with the pre-cutting machine 20.

[0113] On the other hand, manufacturers and the like can grasp the location of the problem without actually visiting and inspecting the precutting machine 20, and can transmit the surrounding image Pa and detailed image Pd to the worker H who is handling the precutting machine 20 using the album function of the maintenance support system S, or can transmit the manual to be referred to using the manual function. This also makes it possible to quickly solve problems with the precutting machine 20.

[0114] In addition, the notification of the occurrence of a problem to the manufacturer or supplier and the order for the part corresponding to the problem location may be sent from the mobile terminal 1 or the server 50 when the location of the problem is received from the pre-cutting machine 20 or when an image of the location displayed on the display device 21 is acquired.

[0115] In the above embodiment, the album display screen 32 (see FIGS. 2(c) and 3) of the album function displays the surrounding image Pa and detailed image Pd of the specified machine type, model name, and location, but this is not limited to this. For example, a manual corresponding to the specified machine type, model name, and location may be acquired from the manual data 52c and displayed on the album display screen 32 along with these images. This allows the location where the problem has occurred to be identified using the surrounding image Pa and detailed image Pd, and also allows the user to acquire a method for solving the problem at that location from the manual displayed along with these images, thereby enabling the problem to be solved more quickly.

[0116] Furthermore, a key for displaying an email screen 37 of the email function may be provided on the album display screen 32, and when the key is operated, the surrounding image Pa and the detailed image Pd displayed on the album display screen 32 may be set as attached files. This saves the worker H the trouble of having to set the attached files again when inquiring about the surrounding image Pa and the detailed image Pd to the manufacturer or supplier by email.

[0117] In the above embodiment, the manual corresponding to the specified machine type, model name, category, and keyword is displayed on the manual function detail display screen 35 (see FIG. 4(c)), but this is not limited to this. For example, the detailed display screen 35 may display a surrounding image Pa and a detailed image Pd of a portion included in the text of the manual that is displayed together with the manual, which are acquired from the album data 52b. This allows the worker H to refer to the contents of the manual and the surrounding image Pa and detailed image Pd, thereby enabling the worker H to more specifically understand how to solve the problem.

[0118] In the above embodiment, the maintenance history function stores the maintenance history in the form of a character string in the maintenance data 52d, but this is not limited to this. For example, along with the maintenance history in the form of a character string, a surrounding image Pa and a detailed image Pd corresponding to the character string in the maintenance history may be obtained from the album data 52b and stored in the maintenance data 52d. Then, when displaying the calendar display area 36a, the surrounding image Pa and the detailed image Pd corresponding to the maintenance history in the form of a character string stored in the maintenance data 52d may be displayed. This allows the content of the maintenance history displayed in the calendar display area 36a to be grasped more intuitively and specifically.

[0119] In the above embodiment, the locations of the pre-cutting machine 20 are identified by names, but this is not limiting. For example, a number may be assigned to each location of the pre-cutting machine 20, and the location of the pre-cutting machine 20 may be identified by the number, or a symbol (circle, triangle, *, etc.) may be assigned to each location of the pre-cutting machine 20, and the location of the pre-cutting machine 20 may be identified by the symbol.

[0120] In the above embodiment, the manual function displays manuals that match the specified machine type, model name, category, and keywords, but this is not limited to this. For example, in addition to these conditions, it is also possible to display only manuals that match the model of the pre-cutting machine 20 that worker H is maintaining. This prevents manuals for models of pre-cutting machines 20 that have not actually been delivered from being displayed, thereby preventing worker H from referring to the wrong manual.

[0121] In the above embodiment, the acquired surrounding image Pa and detailed image Pd are displayed in the image display area 32c, but this is not limiting. For example, the acquired surrounding image Pa and detailed image Pd may be transmitted to an information processing device other than the server 50 and the portable terminal 1, or a printer may be connected to the server 50 or the portable terminal 1, and the acquired surrounding image Pa and detailed image Pd may be printed.

[0122] In the above embodiment, both the surrounding image Pa and the detailed image Pd are stored in the album data 52b, but this is not limiting, and only either the surrounding image Pa or the detailed image Pd may be stored. In this case, only either the surrounding image Pa or the detailed image Pd stored in the album data 52b is displayed in the image display area 32c.

[0123] In the above embodiment, the location indicator Pt is provided in the surrounding image Pa and is omitted from the detailed image Pd, but this is not limited to this. The location indicator Pt may be omitted from the surrounding image Pa, or the location indicator Pt may be provided in the detailed image Pd.

[0124] Furthermore, although the display of the location indicators Pt is constant regardless of the location specified in the keyword input area 32a, this is not limiting. For example, the display mode, such as the color or size, of the location indicators Pt corresponding to the location specified in the keyword input area 32a may be changed. This allows the location indicator P specified in the keyword input area 32a to be recognized at a glance among the multiple location indicators Pt displayed in the surrounding image Pa, and the location of the location indicator Pt to be quickly identified.

[0125] In the above embodiment, the maintenance support system S has an album function, a manual function, a maintenance history function, and an email function as its operating modes, but this is not limited to these, and some of these operating modes may be omitted, or other operating modes may be provided.

[0126] In the above embodiment, the server 50 is exemplified as a computer that executes the maintenance support program 51a, but the present invention is not limited to this, and the maintenance support program 51a may be executed on another computer such as the mobile terminal 1 or a tablet terminal. When the maintenance support program 51a is executed on the mobile terminal 1, the album data 52b, the manual data 52c, and the maintenance data 52d are stored in the flash ROM 11 of the mobile terminal 1, and in the processes of Figures 8 to 11, information obtained from the mobile terminal 1 is obtained from the touch panel 2, and the album top screen 31, the surrounding image Pa, etc. are displayed on the LCD 3.

[0127] The present invention may also be applied to a dedicated device that stores the maintenance support program 51a, album data 52b, manual data 52c, and maintenance data 52d in a ROM or the like and executes only the maintenance support program 51a. Such a dedicated device is referred to as a "maintenance support device."

[0128] The present invention may also be configured to have the following characteristic configurations.

[0129] <Feature 1> A maintenance support program that causes a computer having a storage unit and a display unit to execute an image output process that outputs an image of a specified location in a precut processing machine, The storage unit is operated as an image storage means for storing, for each location of the pre-cutting machine, a surrounding image including the location of the pre-cutting machine and a detailed image of the location; a location acquisition step of acquiring a location of the designated pre-cutting machine; an image retrieval step of retrieving a surrounding image and a detailed image corresponding to the location acquired in the location acquisition step from the image storage means; an image output step of displaying the surrounding image and the detailed image retrieved in the image retrieval step on the display unit or transmitting them to another computer; A maintenance support program that causes the computer to execute the above steps.

[0130] <Feature 2> The maintenance support program described in Feature 1 is characterized in that the image output step displays an image of the surrounding image and the detailed image searched in the image search step side by side on the display unit or transmits it to the other computer.

[0131] <Feature 3> A maintenance support program that causes a computer having a storage unit and a display unit to execute an image output process that outputs an image of a specified location in a precut processing machine, The storage unit is operated as an image storage means for storing, for each location of the pre-cutting machine, a surrounding image including the location of the pre-cutting machine and a detailed image of the location; a location acquisition step of acquiring a location of the designated pre-cutting machine; an image retrieval step of retrieving a surrounding image corresponding to the location acquired in the location acquisition step from the image storage means; an image output step of displaying the surrounding image searched in the image search step on the display unit or transmitting it to another computer; a position acquisition step of acquiring a specified position in the surrounding image displayed on the display unit or transmitted to the other computer by the image output step; a detailed image retrieval step of acquiring, from the image storage means, a detailed image of a location corresponding to the position acquired in the position acquisition step; a detailed image output step of displaying the detailed image searched in the detailed image search step on the display unit or transmitting the detailed image to the other computer; A maintenance support program that causes the computer to execute the above steps.

[0132] <Feature 4> When a problem occurs, the pre-cutting machine transmits the location of the problem to an external device, the location acquisition step acquires the location of the trouble transmitted from the pre-cutting machine, the image retrieval step is a step of retrieving, from the image storage means, a surrounding image corresponding to the trouble location acquired by the location acquisition step, or the surrounding image and a detailed image thereof; The maintenance support program described in any one of features 1 to 3, wherein the image output step displays an image of the surroundings corresponding to the trouble location searched for in the image search step, or the image of the surroundings and a detailed image, on the display unit or transmits the image to the other computer.

[0133] <Feature 5> When a problem occurs, the pre-cutting machine displays an image of the problem location including information about the location where the problem occurred, the location acquisition step acquires a location of a trouble occurrence based on a location image displayed on the precut processing machine, The image retrieval step retrieves, from the image storage means, a surrounding image corresponding to the trouble location based on the location image acquired by the location acquisition step, or the surrounding image and a detailed image thereof; A maintenance support program as described in any one of features 1 to 4, characterized in that the image output step displays a surrounding image corresponding to the trouble location based on the location image searched in the image search step, or the surrounding image and a detailed image of the trouble location on the display unit or transmits the image to the other computer.

[0134] <Feature 6> the surrounding image is an image based on a machine drawing including the relevant portion of the precut processing machine, The maintenance support program described in any one of features 1 to 5, wherein the detailed image is an image based on a photograph taken of the relevant part of the pre-cutting machine.

[0135] <Feature 7> A maintenance support system comprising a server and a terminal, The server an image storage means for storing, for each location of the precutting machine, a surrounding image including the location of the precutting machine and a detailed image of the location; a location receiving means for acquiring the location of the pre-cutting machine transmitted from the terminal; an image retrieval means for retrieving, from the image storage means, a surrounding image and a detailed image corresponding to the location acquired by the location receiving means; image transmission means for transmitting the surrounding image and detailed image searched by the image search means to the terminal; The terminal a location acquisition means for acquiring the location of the precut processing machine; a location transmitting means for transmitting the location of the pre-cut processing machine acquired by the location acquiring means to the server; image receiving means for receiving the surrounding image and the detailed image from the server; image display means for displaying the surrounding image and detailed image received by the image receiving means; A maintenance support system comprising:

[0136] <Feature 8> The maintenance support system further includes the pre-cutting machine, The pre-cutting machine is a trouble location acquisition means for acquiring the location of the trouble when the trouble occurs; trouble location transmission means for transmitting the trouble location acquired by the trouble location acquisition means to the terminal; The terminal a location receiving means for receiving a location of a trouble from the pre-cut processing machine, The location acquisition means of the terminal acquires the trouble occurrence location received by the location reception means, The image receiving means of the terminal receives from the server a surrounding image and a detailed image corresponding to the trouble location received by the location receiving means, The maintenance support system described as feature 7 is characterized in that the image display means of the terminal displays a surrounding image and a detailed image corresponding to the trouble location received by the image receiving means.

[0137] <Feature 9> The maintenance support system further includes the pre-cutting machine, The pre-cutting machine is a trouble location acquisition means for acquiring the location of the trouble when the trouble occurs; a location image display means for displaying a location image including information on the trouble location acquired by the trouble location acquisition means, The terminal a location image acquisition means for acquiring a location image displayed on the precut processing machine; The location acquisition means of the terminal acquires a location where a problem has occurred in the pre-cutting machine from the location image acquired by the location image acquisition means, The image receiving means of the terminal receives from the server a surrounding image and a detailed image of the trouble location based on the location image acquired by the location image acquisition means, The maintenance support system described as feature 7 or 8 is characterized in that the image display means of the terminal displays a surrounding image and a detailed image corresponding to the trouble location based on the location image received by the image receiving means.

[0138] <Feature 10> an image storage means for storing, for each location of the precutting machine, a surrounding image including the location of the precutting machine and a detailed image of the location; a location acquisition means for acquiring a location of the designated pre-cutting machine; an image retrieval means for retrieving, from the image storage means, a surrounding image and a detailed image corresponding to the location acquired by the location acquisition means; an image output means for displaying or transmitting the surrounding image and detailed image searched by the image search means; A maintenance support device comprising: [Explanation of symbols]

[0139] 20 Pre-cutting machine 52a Maintenance Assistance Program S Maintenance Support System 50 servers (computers) 52 HDD 52b Album Data 1. Mobile devices (terminals, computers) 3 LCD (display section) S15 Location acquisition step, location acquisition means, location reception means S17, S18 Image search step, image output step, image search means, image output means

Claims

1. A maintenance support program that allows a computer to execute a process that enables a surrounding image including a predetermined location where a problem has occurred in a pre-cutting machine and a detailed image of the location to be displayed on a display unit that can be visually confirmed by an operator, a location acquisition step of acquiring information corresponding to the predetermined location including at least a keyword corresponding to the predetermined location; an image retrieval step of retrieving a surrounding image and a detailed image corresponding to the predetermined location from among a plurality of surrounding images and detailed images based on the information acquired in the location acquisition step; an image output step of outputting the surrounding image and the detailed image searched in the image search step together with the keyword so that they can be displayed on the display unit; A maintenance support program that enables a computer to execute the above.

2. The maintenance support program according to claim 1, characterized in that the image output step is capable of outputting an image in which the surrounding image and the detailed image searched for in the image search step are arranged side by side so as to be displayable on the display unit, and the display unit is configured to be capable of displaying multiple images displayed together with the keyword with different numbers and sizes.

3. the location acquisition step is configured to acquire information corresponding to the predetermined location, including the keyword, a machine type corresponding to the type of structural material processed by the precut processing machine, and a model name of the precut processing machine; The maintenance support program according to claim 1 or 2, characterized in that the image search step is configured to be able to search for surrounding images and detailed images that match the keyword, the machine type, and the model name from among surrounding images and detailed images corresponding to multiple locations where the trouble may occur.

4. A maintenance support system including a server and a terminal, capable of displaying a surrounding image including a predetermined location where a problem has occurred in a pre-cutting machine and a detailed image of the location on a display unit of the terminal, The server an image storage means for storing a plurality of surrounding images and detail images; a location receiving means for acquiring information corresponding to the predetermined location transmitted from the terminal; an image retrieval means for retrieving surrounding images and detailed images corresponding to the predetermined location from the image storage means based on the information acquired by the location receiving means; image transmission means for transmitting the surrounding image and detailed image searched by the image search means to the terminal; The terminal a display means for displaying a keyword input area in which a keyword corresponding to the predetermined location can be input; a location acquisition means for acquiring information corresponding to the predetermined location including at least the keyword input in the keyword input area; a location transmitting means for transmitting information corresponding to the predetermined location acquired by the location acquiring means to the server; an image receiving means for receiving a surrounding image and a detailed image corresponding to the predetermined location from the server; an image display means for displaying on the display unit the surrounding image and the detailed image received by the image receiving means together with the keyword input in the keyword input area corresponding to the predetermined location; A maintenance support system comprising:

5. A maintenance support program for implementing the maintenance support system according to claim 4 on a computer.

Images