Computer system, program, and method for providing advice on how to best communicate with each person

Abstract

To provide a computer system, program, and method for providing advice on communication to improve communication problems.SOLUTION: A computer system provided herein comprises: reception means for receiving characteristics of a member within an organization; determination means for determining that the member is in one of a plurality of situations; acquisition means for acquiring evaluation of communication that took place with a first person in the past by the first person; and output means for outputting advice on communication for the member in accordance with the situation, characteristics of the member, and the evaluation.SELECTED DRAWING: Figure 4

Description

[Technical Field]

[0001] The present invention relates to a computer system, a program, and a method for providing advice to a user, and more particularly to a computer system, a program, and a method for providing advice about communication. [Background technology]

[0002] A system is known that analyzes the status of members in an organization and provides advice on actions to improve the status of the members and the organization (Patent Document 1). This system provides advice on how members should act within the organization based on the difference between the status of the members and the status of the organization. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] International Publication No. 2011 / 125272 Summary of the Invention [Problem to be solved by the invention]

[0004] The inventors of the present invention have discovered that when giving advice about communication between multiple members working together in an organization, it is effective to give advice based on the differences in characteristics between the communicating parties, their situations, and / or their feelings, in addition to or instead of the characteristics of the organization as a whole. By giving advice about communication that focuses on the differences in characteristics between the communicating parties, their situations, and / or their feelings, rather than averaging the characteristics of multiple members, the member receiving the advice can communicate while being aware of the differences between them and their partners, and problems in communication can be improved.

[0005] An object of the present invention is to provide a computer system, a program, and a method for providing advice on communication that can improve problems in communication.

[0006] Another object of the present invention is to provide a computer system, program, and method that provides communication advice based on objective analysis, rather than on uncertain variables such as empirical rules, intuition, or subjective perception. [Means for solving the problem]

[0007] The present invention provides a computer system for providing advice about communication, the computer system comprising: a receiving means for receiving characteristics of members within an organization; a determining means for determining that the member is in one of a plurality of situations; an acquiring means for acquiring an evaluation by the first person of communication previously made to the first person; and an output means for outputting advice about communication to the member in the situation based on the situation, the characteristics of the member, and the evaluation.

[0008] In one embodiment of the invention, the first person has the same or similar characteristics as a member within the organization.

[0009] In one embodiment of the present invention, the communication previously made to the first person is a communication previously made to the first person under the same circumstances as the circumstances.

[0010] In one embodiment of the present invention, the output means acquires communications associated with both the situation and the characteristics of the member, and outputs at least one of advice that communications among the acquired communications with good ratings are effective communications for the member, and advice that communications among the acquired communications with bad ratings are ineffective communications for the member.

[0011] In one embodiment of the present invention, the output means sorts and outputs the communications in order of the best or worst evaluation.

[0012] In one embodiment of the present invention, the system further includes a second receiving means for receiving characteristics of an administrator within the organization, and the output means outputs advice to the administrator regarding communication with the member in the situation based on the situation, the characteristics of the member, the characteristics of the administrator, and the evaluation.

[0013] In one embodiment of the present invention, the communication previously made to the first person was made by a second person, the second person having the same or similar characteristics as the administrator.

[0014] In one embodiment of the present invention, the determining means is configured to receive reports from other members in the organization that the member is in one of a plurality of situations, and to determine that the member is in one of a plurality of situations based on the received reports.

[0015] In one embodiment of the present invention, the determining means is configured to determine that the member is in one of a plurality of situations based on the member's behavior.

[0016] The present invention provides a program for providing advice about communication, the program being executed in a computer system having a processor unit, and causing the processor unit to perform processing including receiving characteristics of members within an organization, determining that the members are in one of a plurality of situations, obtaining an evaluation by the first person of communications previously made to the first person, and outputting advice about communication to the member in the situation based on the situation, the characteristics of the member, and the evaluation.

[0017] The present invention provides a method for providing communication advice, the method being executed in a computer system having a processor, the method including receiving characteristics of members in an organization, determining that the members are in one of a plurality of situations, obtaining an evaluation by the first person of communications previously made to the first person, and outputting communication advice to the member in the situation based on the situation, the characteristics of the member, and the evaluation. [Effects of the Invention]

[0018] According to the present invention, it is possible to provide a computer system, a program, and a method for providing advice on communication that can improve communication problems. This improves communication between members of an organization, promotes collaboration between members of the organization, and leads to increased efficiency. It is also possible to promote more effective management of the organization.

[0019] Furthermore, the present invention provides a computer system, program, and method for providing advice about communication based on objective analysis, which eliminates advice based on uncertain variables such as experience, intuition, and subjective perception, thereby enabling appropriate communication with organizational members. [Brief explanation of the drawings]

[0020] [Figure 1A] FIG. 1 shows an example of a questionnaire 10 for analyzing the characteristics of members in an organization. [Figure 1B] FIG. 2 is a diagram showing an example of a result display screen 20-1 that displays the results of analyzing the answers to the questionnaire 10 by the computer system of the present invention. [Figure 1C] FIG. 2 is a diagram showing an example of a result display screen 20-2 that displays the results of analyzing the answers to the questionnaire 10 by the computer system of the present invention. [Figure 2A] FIG. 3 is a diagram showing an example of a report screen 30 on which members of an organization use the computer system of the present invention to report the status of each member to a manager (administrator). [Figure 2B] FIG. 4 is a diagram showing an example of a notification screen 40 for notifying that a member of an organization is in a negative situation. [Figure 3A] 1 is a block diagram showing an example of the configuration of a computer system 100 according to the present invention that can provide advice about communication. [Figure 3B] FIG. 2 is a diagram showing an example of the data structure stored in the database unit 200. [Figure 3C] FIG. 2 is a block diagram showing an example of the configuration of a processor unit 120. [Figure 4] 4 is a flowchart illustrating an example of a process 400 performed in the computer system 100 for providing communication advice. [Figure 5] FIG. 5 is a diagram showing an example of a correspondence table 500 for determining user characteristics. [Figure 6]6 is a flowchart illustrating another example of a process (process 600) performed in computer system 100 for providing advice about communication. DETAILED DESCRIPTION OF THE INVENTION

[0021] Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

[0022] 1. Providing advice based on an analysis of the characteristics of organizational members FIG. 1A shows an example of a questionnaire 10 used to analyze the characteristics of members in an organization.

[0023] The questionnaire 10 includes multiple questions, which generally involve questions about the actions to be taken in a given situation and questions about how to feel about a given situation. Each member of the organization answers each question in a multiple-choice format. For example, they answer by checking the right side of the questionnaire 10 and selecting the appropriate option.

[0024] This example explains the analysis of the characteristics of members in a work organization. A question ascertaining the behavior to choose in a given situation might be, "My boss has asked me to take on a new task that has never been done before in the company. The other members have not yet been assigned. What kind of task would you like to take on?", with responses from options such as, "A task that is likely to become a hot topic in the media," or "A task where I can utilize my experience and skills." A question ascertaining the behavior to choose in a given situation might be, "I have found that the team's performance goals are unlikely to be achieved. When it comes time to review your own goals, what will you do?" with responses from options such as, "I will work toward achieving my original goals," or "I will aim to exceed my original goals for the team."

[0025] A question asking how participants felt about a certain situation might be, for example, "Your boss talked to you about setting goals for this quarter. He said that the team will also have big goals this quarter, and that he would like you to set high goals as well. He said that you might not be sure if you can achieve them, but that we should work hard together. Do you think you can take on this challenge in a positive way?" and asked participants to respond using a five-point scale ranging from "I have no motivation at all" to "I can take on this challenge without any problems."

[0026] The questions and their options in the questionnaire 10 are merely examples, and other questions and options may be used. The number of options may be any number equal to or greater than two.

[0027] The responses to the questionnaire 10 by each member of the organization are input into the computer system of the present invention and analyzed.

[0028] 1B and 1C show examples of result display screens 20-1 and 20-2 that display the results of an analysis performed by the computer system of the present invention on the response results of the questionnaire 10. The result display screens 20-1 and 20-2 may be configured so that the result display screen 20-2 is displayed when the result display screen 20-1 is scrolled down, or may be displayed as separate screens.

[0029] As an example, the result display screens 20-1 and 20-2 display the results of analysis of the answers of person AAA who answered the questionnaire 10 by the computer system of the present invention.

[0030] The result display screen 20-1 includes, for example, a first display unit 21, a second display unit 22, and a third display unit 23. The first display unit 21 displays advice on what AAA should be aware of to better demonstrate their abilities, based on the characteristics of AAA determined from AAA's answers. The second display unit 22 displays the characteristics of AAA's desires determined from AAA's answers. Here, from the perspective of "desires at work," the characteristics of AAA's desires are displayed as a radar chart with items such as "I want to solve difficult problems," "I want to provide support," "I want to exert influence," "I want to express originality," "I want to gain confidence," and "I want to achieve my goals." The third display unit 23 displays the characteristics of AAA's brain neurotransmitters determined from AAA's answers. Here, from the perspective of "conditions that make it easier to demonstrate one's abilities at work," the characteristics of AAA's brain neurotransmitters are displayed as a radar chart with items such as "When I feel I have to do it," "When I feel understood," "When I feel safe and secure," and "When I want to do it."

[0031] For example, the second display section 22 in Figure 1B shows that AAA has strong desires at work, such as "wanting to provide support" and "wanting to gain confidence," and the third display section 23 in Figure 1B shows that AAA works well when, for example, "feeling understood" and "feeling safe and secure."

[0032] For example, for person AAA who has such characteristics, the computer system of the present invention determines that in order to demonstrate his or her abilities, he or she should be aware of things such as "understanding, without being too humble, how the work he or she is responsible for is useful to those around him or her and how important that role is to those around him or her," and displays these on the first display unit 21. Here, the information displayed is about things that he or she should be aware of "in order to increase motivation at work." For example, it may also be possible to display information about things that he or she should be aware of "in order to make work progress." This allows person AAA to receive advice on what he or she should be aware of in order to demonstrate his or her abilities, simply by answering the questionnaire 10.

[0033] The result display screen 20-2 includes, for example, a fourth display section 24, a fifth display section 25, and a sixth display section 26. The fourth display section 24 displays advice on what AAA should be aware of in order to perform better, based on the characteristics of AAA determined from the results of AAA's answers. The fifth display section 25 displays the characteristics of AAA's obsessions, determined from the results of AAA's answers. Here, AAA's obsessions are displayed as an area graph with the following items from the perspective of "important things to consider when advancing work": "feelings," "mutual understanding," "teamwork," "progress management," "fact analysis," "perfection," and "scope of role." The sixth display section 26 displays the characteristics of AAA's stress perception, determined from the results of AAA's answers. Here, from the perspective of "points that cause stress at work," the characteristics of how AAA feels stress are displayed in an area graph with the following categories: "Ambiguous goals," "Clear goals," "Attainable goals," "High goals," "Unclear way of doing work," "Unclear background or reasons," "Reporting and consulting as needed," "Frequent reporting and consulting," "Plans change," "Defined plans," "Long-term work," "Short-term work," "Interacting with the same people," "Interacting with new people," "Involving others," and "Taking action on your own."

[0034] For example, the fifth display section 25 in Figure 1C shows that AAA places importance on, for example, "feelings," "teamwork," and "mutual understanding" when working, and the sixth display section 26 in Figure 1C shows that AAA feels stressed by, for example, "unclear ways of doing work," "interacting with new people," "making decisions on one's own," and "involving others."

[0035] For example, for person AAA who has such characteristics, the computer system of the present invention determines that in order for AAA to perform to his or her full potential, he or she should "work while coordinating with his or her superiors and colleagues, always keeping in mind 'when, what, and in what state will I be able to reach my goal' in order to achieve his or her goals and tasks," and displays this on the fourth display unit 24. Here, the information displayed is that AAA should be aware of "in order to work while reducing stress." For example, it may also be displayed that AAA should be aware of "in order to make better use of the things that are important in the course of work." This allows AAA to receive advice on what he or she should be aware of in order to perform to his or her full potential, simply by answering the questionnaire 10.

[0036] In the above example, it was explained that the computer system of the present invention determines the characteristics of Mr. AAA and provides advice to Mr. AAA, but the computer system of the present invention can also determine the characteristics of each member of an organization other than Mr. AAA, as shown in Figures 1B and 1C, and provide advice on what they should be aware of in order to perform better based on those characteristics.

[0037] In the above example, the characteristics of the organization members are determined based on the response results of the questionnaire 10. However, the computer system of the present invention can determine the characteristics of the organization members based on, for example, the behavior of the organization members. For example, it is also possible to determine the characteristics of the organization members by capturing the behavior (movement) of the organization members via a camera and analyzing the behavior. For example, it is also possible to determine the characteristics of the organization members by capturing the behavior (utterance) of the organization members via a microphone and analyzing the behavior.

[0038] FIG. 2A shows an example of a report screen 30 that allows members of an organization to report the status of each member to a manager (administrator) using the computer system of the present invention.

[0039] As an example, the report screen 30 displays a screen for AAA to report on the status of the team members.

[0040] The report screen 30 includes a member display section 31, a selection section 32, and an awareness timeline display section 33. The member display section 31 is a section that displays members in an organization. All members in the organization may be displayed, or only some members, for example, members excluding managers, may be displayed.

[0041] AAA selects a member for whom he / she wants to report on the status from the member display section 31. Next, AAA selects one of multiple statuses for that member's status and selects whether the status is positive (good) or negative (bad). For example, if AAA feels that CCC is having trouble with the way he / she is doing or progressing with his / her work, he / she can report this to his / her manager by selecting CCC from the member display section 31 and selecting the "Seems to be having trouble!" button in the "How he / she is doing or progressing with his / her work" column in the selection section 32. For example, if AAA feels that LLL is becoming more positive about continuing his / her current job, he / she can report this to his / her manager by selecting LLL from the member display section 31 and selecting the "Becoming more positive!" button in the "Continuing with his / her current job" column in the selection section 32. For example, AAA may report his / her own status by self-reporting. In this case, he / she selects AAA from the member display section 31 and selects the corresponding button in the selection section 32.

[0042] The multiple situations displayed on the report screen 30 are merely examples, and other situations may be used. For example, the situation may be such that "interpersonal relationships within the team" is "difficult!" or "good!", "coordinating opinions within the team" is "difficult!" or "progressing well!", "continuing the current job" is "anxious!" or "working enthusiastically!", "concentrating on the task at hand" is "not possible!" or "seems to be concentrating!", or "physical and mental condition" is "not excellent!" or "great!". Furthermore, the situation is not limited to two options, "good" or "bad," and the number of options may be any number greater than or equal to two, and the situation may be evaluated and reported in multiple stages.

[0043] A report that a certain member of an organization is in a positive state (good state) can be notified to the manager (supervisor) and the member. This allows the manager to understand the member's state of affairs in the organization and also increases the member's motivation. A report that a certain member of an organization is in a negative state (bad state) can be notified to the manager (supervisor) without notifying the member.

[0044] The awareness timeline display section 33 chronologically displays reports made by a member of an organization to another member or his / her own situation, and the communication made by the manager in the organization in response to the reports. This allows members in the organization to understand the situation of other members and the type of communication made by the manager in response to that situation.

[0045] FIG. 2B shows an example of a notification screen 40 for notifying a member in an organization that he or she is in a negative situation.

[0046] As an example, the notification screen 40 displays a screen for notifying that AAA is in a situation where he or she is having difficulty proceeding with his or her work as planned. The notification screen 40 may be displayed, for example, in response to a report on the report screen 30 that AAA is in a negative situation. The notification screen 40 may be viewable only by a person who has the authority to manage the organization, such as a manager.

[0047] The notification screen 40 includes a reporter display section 41, a first advice display section 42, and a second advice display section 43.

[0048] The reporter display section 41 displays the people who reported that AAA seems to be having trouble proceeding with the work as planned. Here, three members (EEE, FFF, and KKK) are displayed. The reporter display section 41 may, for example, display only the number of people who made reports, or may display the names of the people who made reports and the times when they made reports.

[0049] Effective communication for AAA in the current situation is displayed in the first advice display area 42, taking into account the characteristics of AAA. Effective communication for AAA in the current situation may be, for example, "actively calling out to them," "praising them even for small things," "suggesting that they review their plans," etc.

[0050] The second advice display unit 43 displays communication that is ineffective for AAA in the current situation, taking into account the characteristics of AAA. Examples of communication that is ineffective for AAA in the current situation may be, for example, "reminding them that the work is not progressing," "comparing them to other members," "encouraging them to 'do their best,'" etc. In the example shown in FIG. 2B , effective and ineffective communication for AAA in the current situation is displayed in bullet points, but it may also be displayed, for example, as sentences or phrases.

[0051] The manager of the organization can communicate with AAA, who is having trouble progressing with his / her work as planned, by referring to the effective and ineffective communications for AAA displayed on the notification screen 40. Furthermore, AAA can evaluate whether the communication he / she received from his / her manager was good or bad and provide feedback. For example, AAA can input the communication he / she received and his / her evaluation on an evaluation screen (not shown).

[0052] The effective communication displayed in the first advice display area 42 and the ineffective communication displayed in the second advice display area 43 change depending on the characteristics of AAA, the situation of AAA, and the evaluation by AAA. As a result, the effective communication and the ineffective communication match the characteristics of the person, the current situation, and the way that person feels, and the manager can receive advice that matches the characteristics of the person, the current situation, and the way that person feels, rather than advice based on rules of thumb or intuition.

[0053] In the above example, the status of members within an organization is reported to an organization administrator and advice on communication with the members is provided to the administrator. However, the present invention is not limited to this. It is also within the scope of the present invention to report the status of members of an organization to any other members, not limited to the organization administrator, and provide the other members with advice on communication with members of the organization. For example, the other members may be the members' colleagues within the organization, and the colleagues can learn what communication is effective and what is ineffective with the member in a particular situation, thereby enabling smooth communication. Note that, in this specification, "communication" refers to any action taken by one person toward another person and includes the inaction of another person. For example, "communication" may include words spoken by one person toward another person, the inaction of one person toward another person, behavior shown by one person toward another person, the inaction of one person toward another person, actions taken by one person toward another person, and the inaction of one person toward another person.

[0054] In the above example, the characteristics of members in a work organization are analyzed and advice is provided regarding work-related communication. However, the present invention is not limited to this. The characteristics of members in any organization can be analyzed and advice regarding communication in any situation can be provided. For example, the characteristics of members in a sports team can be analyzed and advice regarding communication during a sports game or practice can be provided. For example, the characteristics of members in a school class can be analyzed and advice regarding communication in school life can be provided.

[0055] The following describes a computer system 100 of the present invention that can provide advice about communication as described above.

[0056] 2. Configuration of Computer System 100 FIG. 3A shows an example of the configuration of a computer system 100 of the present invention that can provide advice about communication.

[0057] The computer system 100 includes an interface unit 110, a processor unit 120, and a memory unit 130. The computer system 100 is connected to a database unit 200.

[0058] The interface unit 110 exchanges information with the outside of the computer system 100. The processor unit 120 of the computer system 100 can receive information from the outside of the computer system 100 and can send information to the outside of the computer system 100 via the interface unit 110. The interface unit 110 can exchange information in any format.

[0059] The interface unit 110 includes, for example, an input unit that enables information to be input to the computer system 100. It does not matter how the input unit enables information to be input to the computer system 100. For example, if the input unit is a touch panel, the user may input information by touching the touch panel. Alternatively, if the input unit is a mouse, the user may input information by operating the mouse. Alternatively, if the input unit is a keyboard, the user may input information by pressing keys on the keyboard. Alternatively, if the input unit is a microphone, the user may input information by speaking into the microphone. Alternatively, if the input unit is a camera, the user may input information captured by the camera. Alternatively, if the input unit is a data reader, the user may input information by reading information from a storage medium connected to the computer system 100. Alternatively, if the input unit is a receiver, the receiver may input information from outside the computer system 100 via a network. In this case, the type of network does not matter. For example, the receiver may receive information via the Internet or a LAN.

[0060] The interface unit 110 includes, for example, an output unit that enables information to be output from the computer system 100. It does not matter how the output unit enables information to be output from the computer system 100. For example, if the output unit is a display screen, the information may be output on the display screen. Alternatively, if the output unit is a speaker, the information may be output as audio from the speaker. Alternatively, if the output unit is a data writing device, the information may be output by writing the information to a storage medium connected to the computer system 100. Alternatively, if the output unit is a transmitter, the transmitter may output the information by transmitting it to an external device outside the computer system 100 via a network. In this case, the type of network does not matter. For example, the transmitter may transmit information via the Internet or via a LAN.

[0061] The processor unit 120 executes the processing of the computer system 100 and controls the overall operation of the computer system 100. The processor unit 120 reads and executes programs stored in the memory unit 130. This allows the computer system 100 to function as a system that executes desired steps. The processor unit 120 may be implemented by a single processor or by multiple processors.

[0062] The memory unit 130 stores programs required to execute the processing of the computer system 100, data required to execute the programs, and the like. The memory unit 130 may also store programs for causing the processor unit 120 to execute processing for providing advice about communication (for example, programs that implement the processing shown in FIGS. 4 and 6, which will be described later). Here, there is no restriction on how the programs are stored in the memory unit 130. For example, the programs may be pre-installed in the memory unit 130. Alternatively, the programs may be installed in the memory unit 130 by being downloaded via a network. In this case, the type of network does not matter. The memory unit 130 may be implemented by any storage means.

[0063] The database unit 200 stores, for example, advice that can be provided. The advice that can be provided may be stored, for example, in association with the characteristics of members in the organization. For example, if the characteristics of members in the organization include at least four perspectives, the advice that can be provided is stored in association with at least one of the at least four perspectives. For example, the database unit 200 may store, for each perspective, advice for members with a low value for that perspective, advice for members with a medium value for that perspective, advice for members with a high value for that perspective, etc. For example, the database unit 200 may store, for each perspective, advice for members / teams with a large difference in the values ​​for that perspective, advice for members / teams with a small difference in the values ​​for that perspective, etc. For example, if each of the at least four perspectives is subdivided into multiple items, the advice that can be provided is stored in association with at least one of the multiple items for each of the at least four perspectives. For example, the database unit 200 may store, for each of the multiple items for each perspective, advice for members with a low value for that item, advice for members with a medium value for that item, advice for members with a high value for that item, etc. For example, the database unit 200 may store, for each of a plurality of items for each perspective, advice for members / teams with a large difference in the value of that item, advice for members / teams with a small difference in the value of that item, etc.

[0064] The advice stored in the database unit 200 may be stored in association with, for example, the attributes of the organization. For example, the advice stored in the database unit 200 may be classified and stored as advice for organizations in the primary industry, advice for organizations in the secondary industry, and advice for organizations in the tertiary industry. This makes it possible to provide different advice to organizations with different attributes.

[0065] In the database unit 200, the advice that can be provided can be stored, for example, in association with a particular situation among a plurality of situations and with characteristics of the members of the organization.

[0066] FIG. 3B is a diagram showing an example of the data structure stored in the database unit 200. As shown in FIG.

[0067] For example, the database unit 200 may include a first database 201 in which a situation such as "having trouble proceeding with work as planned" is stored in association with the characteristics of organizational members and communication with organizational members, and a second database 202 in which a situation such as "having trouble with how to do or proceed with work" is stored in association with the characteristics of organizational members and communication with organizational members.

[0068] For example, each database may also store the results of evaluations of communications by other members within the organization or users outside the organization who have the same or similar characteristics when they receive the communication. For example, when multiple other members within the organization or multiple users outside the organization who have the characteristic of "wanting to achieve their goals" receive a communication in which "they actively encourage others" in a situation where "they are having trouble progressing with their work as planned," the ratio of those who evaluated the communication as good to those who evaluated it as bad may be stored as 90:10 in the first database 201. For example, when multiple other members within the organization or multiple users outside the organization who have the characteristic of "wanting to achieve their goals" receive a communication in which "they praise even small things" in a situation where "they are having trouble progressing with their work as planned," the ratio of those who evaluated the communication as good to those who evaluated it as bad may be stored as 65:35 in the first database 201. For example, when multiple other members within an organization or multiple users outside the organization who have the characteristic of "wanting to exert influence" receive communication in which they "actively speak up" in a situation where they are "having trouble proceeding with work as planned," the ratio of those who evaluated this communication as good to those who evaluated this communication as bad can be stored in the first database 201 as 20:80.

[0069] The advice that may be provided may be stored in association with, for example, a particular situation among multiple situations, characteristics of the organization's members, as well as characteristics of the person communicating with the organization's members (e.g., an organization administrator or another organization member).

[0070] In the example shown in FIG. 3A , the database unit 200 is provided outside the computer system 100, but the present invention is not limited to this. The database unit 200 can also be provided inside the computer system 100. In this case, the database unit 200 may be implemented by the same storage means as the storage means that implements the memory unit 130, or by a storage means separate from the storage means that implements the memory unit 130. In either case, the database unit 200 is configured as a storage unit for the computer system 100. The configuration of the database unit 200 is not limited to a specific hardware configuration. For example, the database unit 200 may be configured as a single hardware component or multiple hardware components. For example, the database unit 200 may be configured as an external hard disk drive for the computer system 100, or as cloud storage connected via a network.

[0071] FIG. 3C shows an example of the configuration of the processor unit 120.

[0072] The processor unit 120 includes at least a receiving unit 121, a determining unit 122, an acquiring unit 123, and an output unit .

[0073] The receiving means 121 may be configured to receive information from the interface unit 110 .

[0074] The receiving means 121 may include a first receiving means 1211 that receives the characteristics of at least one member in the organization. The first receiving means 1211 may receive, for example, from the interface unit 110, the characteristics of the member that have been input to the computer system 100 via the interface unit 110, or may receive from the second determining means the characteristics of the member in the organization that have been determined by a second determining means (not shown) that may be included in the processor unit 120. In this case, the second determining means may receive from the interface unit 110 the data that has been input to the computer system 100 via the interface unit 110.

[0075] The receiving means 121 may further include a second receiving means 1212 that receives characteristics of at least one administrator in the organization (e.g., a manager of the organization). The second receiving means 1212 may receive, for example, from the interface unit 110, the characteristics of the administrator that have been input to the computer system 100 via the interface unit 110, or may receive from the second determining means the characteristics of the administrator that have been determined by a second determining means (not shown) that may be included in the processor unit 120. In this case, the second determining means may receive from the interface unit 110 the data that has been input to the computer system 100 via the interface unit 110.

[0076] The first receiving means 1211 and the second receiving means 1212 of the receiving means 121 may be configured by the same receiving means, or may be configured by a plurality of receiving means.

[0077] The determination means 122 may be configured to determine that a member of the organization is in one of a plurality of situations. The determination means 122 may determine that a member of the organization is in one of a plurality of situations, for example, in response to data input to the computer system 100 via the interface unit 110. For example, when a member of the organization inputs a report that he or she is in a particular situation into his or her terminal device (e.g., a personal computer, a smartphone, etc.), the determination means 122 receives the report via the interface unit 110 and determines that the member is in a particular situation based on the report. Alternatively, for example, when another member of the organization inputs a report that the member of the organization is in a particular situation into his or her terminal device (e.g., a personal computer, a smartphone, etc.), the determination means 122 receives the report via the interface unit 110 and determines that the member is in a particular situation based on the report. Alternatively, for example, when an administrator of an organization inputs a report that a member of the organization is in a specific situation into his / her terminal device (e.g., a personal computer, a smartphone, etc.), the determination means 122 receives the report via the interface unit 110 and determines that the member is in a specific situation based on the report. Alternatively, the determination means 122 determines that the member is in a specific situation based on the behavior of the member of the organization captured using a camera, a microphone, etc. For example, the determination means 122 determines that the member is in a bad situation based on negative utterances of the member of the organization captured using a microphone. In this case, the determination means 122 can analyze the behavior of the member of the organization using known techniques such as, for example, motion recognition technology, voice recognition technology, and natural language processing technology.

[0078] A report that an organization member is in a certain situation among a plurality of situations includes, for example, a report indicating that the organization member is in a good situation and a report indicating that the organization member is in a bad situation. The plurality of situations may be, for example, a plurality of situations that an organization member faces in the course of work, and may include, but is not limited to, "a situation in which the organization member is having difficulty in proceeding with the work as planned," "a situation in which the organization member is making good progress in proceeding with the work as planned," "a situation in which the organization member is having difficulty in doing or progressing with the work," and "a situation in which the organization member is making good progress in doing or progressing with the work," as shown in FIG. 2A.

[0079] The acquisition unit 123 acquires an evaluation by the first person of a communication previously made with the first person. The acquisition unit 123 may acquire an evaluation stored in the database unit 200 from the database unit 200, or may acquire an evaluation by receiving an evaluation transmitted from outside the system 100.

[0080] The first person may be a person in the same organization as the organization member, or may be a person outside the organization. If the first person is a person outside the organization, for example, the first person may be a person in an organization that has the same industry as the organization, or a person in an organization that has the same occupation as the organization.

[0081] Here, the first person is preferably a person with characteristics identical or similar to those of a member of the organization. By taking into account what types of communication a person with the same or similar characteristics perceives as good and bad, advice output from the computer system 100 of the present invention can be more tailored to a member of the organization with specific characteristics. In this specification, "similar characteristics" refer to characteristics whose numerical differences, when expressed numerically, are within a predetermined range. For example, when a characteristic is subdivided into multiple items and each item is expressed numerically (e.g., when the characteristic is expressed as a radar chart as shown in FIG. 1B), similar characteristics may be, for example, characteristics whose numerical differences for each item are within a predetermined range, characteristics whose numerical differences for a predetermined number of items are within a predetermined range, characteristics whose maximum difference among the numerical differences for each item is equal to or less than a predetermined threshold, or characteristics whose minimum difference among the numerical differences for each item is equal to or less than a predetermined threshold. The predetermined range can be set appropriately, and may be, for example, ±1% to ±20% of the numerical value, such as ±1%, ±5%, ±10%, ±15%, ±20% of the numerical value.

[0082] Furthermore, it is preferable that the communication made to the first person in the past be communication made to the first person in the same situation as the situation in which the member of the organization is placed as determined by the determination means 122. This is because, by taking into consideration what kind of communication a person who received communication in the same situation perceived as good and what kind of communication a person perceived as bad, the advice output from the computer system 100 of the present invention can be more suitable for the member of the organization in the specific situation.

[0083] The acquiring means 123 acquires, for example, via the interface unit 110, an evaluation of a communication received in the past, which is input by the first person to his / her terminal device (e.g., a personal computer, a smartphone, etc.). Here, the first person may be a member of the organization, or may be a person other than the member of the organization (e.g., another member of the organization or a user outside the organization). For example, the communication received in the past by the first person may have been made by a second person who has the same or similar characteristics as the person receiving advice from the computer system 100 (e.g., an administrator who manages members of the organization, or another member of the organization). The second person may be, for example, the person receiving advice from the computer system 100, or another person (e.g., a user outside the organization). If the second person is another person, the second person needs to be someone who can communicate with the first person.

[0084] When acquiring an evaluation transmitted from outside the system 100, the acquiring means 123 may acquire, for example, information indicating the characteristics of the first person, the situation of the first person, and the communication received by the first person along with the evaluation. The evaluation acquired by the acquiring means 123 may be stored in the database unit 200 in association with the communication received by the first person, along with the characteristics of the first person and the situation of the first person. The acquiring means 123 may also receive, for example, the characteristics of the second person. The evaluation acquired by the acquiring means 123 may be stored in the database unit 200 in association with the communication received by the first person, along with the characteristics of the first person, the situation of the first person, and the characteristics of the second person.

[0085] The output unit 124 processes information and provides a specific output, which can be output to the outside of the computer system 100 via the interface unit 110.

[0086] The output means 124 provides an output based on, for example, the characteristics of the organization members provided by the receiving means 121, the status of the organization members provided by the determining means 122, and the evaluation provided by the acquiring means 123. In this case, the output means 124 can output advice about communication for the organization members in the status determined by the determining means 122. The advice about communication may include, for example, at least one of what communication is effective for the organization members in a specific status and what communication is ineffective for the organization members in a specific status. The output means 124 may output information about the members who input the report received by the determining means 122, such as the number of members and the names of the members.

[0087] As mentioned above, the processor section 120 may include a second determining means (not shown).

[0088] The second determination means receives data input to the computer system 100 via the interface unit 110 from the interface unit 110 and determines the characteristics of the members or managers in the organization from the data. The second determination means determines the characteristics of the members or managers in the organization from at least four perspectives, for example. The four perspectives may be, for example, the characteristics of desires, the characteristics of brain neurotransmitters, the characteristics of obsessions, and the characteristics of how stress is perceived, as described above with reference to FIGS. 1B and 1C. The second determination means may determine the characteristics of the members or managers in the organization from other perspectives instead of or in addition to the above four perspectives.

[0089] The data provided to the second determination means may be, for example, data indicating the results of answers to questions posed to the user as shown in FIG. 1A, or may be, for example, data indicating the behavior of an organization member or administrator. The data indicating the behavior of an organization member or administrator may be extracted from data captured by a camera or microphone, for example. Techniques for extracting data indicating user behavior from data captured by a camera or microphone may be achieved using, for example, known motion recognition technology, voice recognition technology, natural language processing technology, etc.

[0090] Each component of the computer system 100 described above may be composed of a single hardware component or multiple hardware components. When composed of multiple hardware components, the manner in which the hardware components are connected does not matter. The hardware components may be connected wirelessly or by wire. The computer system 100 of the present invention is not limited to a specific hardware configuration. It is also within the scope of the present invention for the processor unit 120 to be configured using analog circuits rather than digital circuits. The configuration of the computer system 100 of the present invention is not limited to the one described above as long as it can realize its functions.

[0091] 3. Processing by Computer System 100 4 shows an example of a process 400 performed in computer system 100 for providing advice about communication. By performing process 400, computer system 100 can provide advice on how to communicate with members of an organization under specific circumstances. The advice may be provided to, for example, an administrator of the organization, such as a manager, or to other members of the organization. This can eliminate problems in communication between members of the organization and the administrator or other members of the organization, and also enable appropriate communication based on objective analysis.

[0092] In step S401, the receiving means 121 of the processor unit 120 receives the characteristics of the organization members. The receiving means 121 may receive the characteristics of the organization members input via the interface unit 110, or the receiving means 121 may receive the characteristics of the organization members determined by the second determining means based on the data input via the interface unit 110.

[0093] The characteristics of the organization members may have, for example, at least four perspectives. The four perspectives may be, for example, characteristics of desires, characteristics of brain neurotransmitters, characteristics of obsessions, and characteristics of how stress is felt. The characteristics of the organization members may be, for example, input via the interface unit 110 for at least four perspectives, or may be determined by the second determination means for at least four perspectives. The second determination means may determine the characteristics of the organization members using, for example, a correspondence table that associates the data input via the interface unit 110 with the at least four perspectives.

[0094] FIG. 5 is an example of a correspondence table 500 for determining characteristics of members of an organization.

[0095] Correspondence table 500 associates the options for each question in questionnaire table 10 shown in Fig. 1A with the characteristics of members from four perspectives. The options for each question are shown in the vertical columns, and the characteristics of members from four perspectives are shown in the horizontal columns.

[0096] Each of the four perspectives is subdivided into multiple items. For example, the characteristic of desire is subdivided into six items such as "wanting to achieve goals" and "wanting to solve difficult problems." For example, the characteristic of obsession is subdivided into seven items such as "feelings" and "connections." These items may correspond to the items displayed on the second display unit 22, the third display unit 23, the fifth display unit 25, and the sixth display unit 26 in FIGS. 1B and 1C.

[0097] In the correspondence table 500, raw points are assigned to each option for each question, and raw points are added to each item according to the option for each question. For example, if a user answers "A case likely to become a media topic" to question 1, the raw points assigned to the option "A case likely to become a media topic" are added to each item. If a user answers "Propose a strategy meeting within the team" to question 2, the raw points assigned to the option "Propose a strategy meeting within the team" are added to each item. In this way, the raw points assigned to the options answered for all questions are added to calculate the score for that item, and the member's characteristics can be determined based on the score distribution for each item. Note that when adding raw points, weighting can be performed taking into account the likelihood of receiving points, allowing for more accurate score calculations. Furthermore, multiple items are associated with each option for each question and raw points are assigned to them. This reduces biased responses, such as members who tend to answer based on reasonable or recommended answers, and allows for more accurate determination of the member's characteristics.

[0098] The allocation of raw scores in the correspondence table 500 may be changed for each organization or may remain unchanged for each organization. Also, the allocation may vary depending on the situation of the organization or over time, or may remain unchanged. Care should be taken to allocate raw scores so that the question options and each item are appropriately correlated.

[0099] In the example shown in FIG. 5, the options for each question in the questionnaire 10 shown in FIG. 1A are associated with four perspectives. However, the objects associated with the four perspectives are not limited to the options for each question. The objects associated with the four perspectives may be any objects as long as the characteristics of the members can be determined from data input via the interface unit 110. For example, the behavior of the members may be associated with the four perspectives. For example, raw scores for each item may be assigned to specific statements, specific actions, etc. of the members. In this way, for example, the members may be observed using a camera and a microphone. When a specific statement is recognized, the raw score assigned to that specific statement is added, and when a specific action is recognized, the raw score assigned to that specific action is added, thereby calculating the score for that item. The characteristics of the members of the organization can be determined based on the score distribution for each item.

[0100] The above-mentioned characteristics of members in an organization are merely examples, and any other characteristics can be used as the characteristics of members in an organization.

[0101] 4 again, in step S402, the determination means 122 of the processor unit 120 determines that a member of the organization is in one of a plurality of situations. For example, the determination means 122 of the processor unit 120 can determine that a member of the organization is in one of a plurality of situations in response to a report that a member of the organization is in one of a plurality of situations being input to the computer system 100 via the interface unit 110.

[0102] A report that a member of an organization is in one of a plurality of situations can be input, for example, by selecting selection section 32 on report screen 30 shown in Figure 2. The report may be input, for example, by the member of the organization himself, by another member of the organization, or by an administrator of the organization.

[0103] The determining means 122 may determine that a member is in a particular situation based on the behavior of the member in the organization captured using, for example, a camera or a microphone.

[0104] In step S403, the acquiring means 123 of the processor unit 120 acquires an evaluation by the first person of a communication previously made with the first person. The acquiring means 123 may acquire, for example, an evaluation stored in the database unit 200 from the database unit 200, or may acquire an evaluation by receiving an evaluation transmitted from outside the system 100.

[0105] Here, the first person is preferably a person who has the same or similar characteristics as, for example, a member of the organization. Furthermore, the communication made to the first person in the past is preferably a communication made to the first person in the same situation as the situation in which the member of the organization is placed as determined by the determining means 122. This is because past communications of a person corresponding to the situation and characteristics of the member of the organization can be referenced, and the advice provided by the system 100 will be more suitable to the situation and characteristics of the member of the organization.

[0106] When the first person receives the communication, the first person can rate whether the communication was good or bad. The rating may be, for example, a two-level rating such as good or bad, or helpful or unhelpful, or a multi-level rating with more than two levels. A rating that is better than the middle rating may be considered a high rating, and a rating that is worse than the middle rating may be considered a low rating.

[0107] Here, the first person may be a member of the organization, or may be a person different from the members of the organization (e.g., another member of the organization or a user outside the organization). For example, the communication previously received by the first person may have been made by a second person who has the same or similar characteristics as the person who receives advice from the computer system 100 (e.g., an administrator who manages members of the organization, or another member of the organization). The second person may be, for example, the person who receives advice from the computer system 100 (e.g., the administrator) himself, or another person (e.g., a user outside the organization). If the second person is another person, the second person needs to be someone who can communicate with the first person.

[0108] In step S404, the output means 124 of the processor unit 120 outputs advice about communication with the members in the organization under the determined circumstances, based on the characteristics of the members in the organization received in step S401, the circumstances determined in step S402, and the evaluation obtained in step S403. The output means 124 can output the advice to the outside of the computer system 100, for example, via the interface unit 110.

[0109] For example, the output means 124 refers to the communications stored in the database unit 200 and acquires, from the database unit, communications associated with both the situation determined in step S402 and the member characteristics received in step S401. At this time, the output means 124 can reference the evaluation of the communications and output at least one of advice that communications with good evaluations are effective communications for members of the organization and advice that communications with bad evaluations are ineffective communications for members of the organization. For example, when there are multiple acquired communications, the output means 124 can reference the evaluations of the communications and sort them in ascending or descending order from best to worst to output them as effective communications for members of the organization, or sort them in ascending or descending order from worst to worst to output them as ineffective communications for members of the organization. Alternatively, the output means 124 can output only communications with evaluations higher or lower than a predetermined threshold as effective communications for members of the organization or ineffective communications for members of the organization.

[0110] For example, in the case where communications are stored in association with each other in the database unit 200 as shown in FIG. 3B, when a member of an organization who is in a situation where he or she is "having trouble proceeding with work as planned" has the characteristic of wanting to "achieve goals," the output means 124 may refer to the stored evaluations and output the following as effective communications for the member of the organization in the order of "actively speaking up," "praising even for small things," and "comparing with other members," or may output only "actively speaking up" and "praising even for small things," which have high ratings of 60% or more, as effective communications for the member of the organization.

[0111] For example, the output means 124 may retrieve from the database unit 200 communication that is evaluated as bad by a first person who has characteristics opposite to those of the organization members, and output the communication as effective communication for the organization members.

[0112] The advice output in this manner may be displayed, for example, in the first advice display section 42 or the second advice display section 43 of the notification screen 40 shown in Fig. 2B. For example, communications that are valid for members within the organization may be displayed in the first advice display section 42 of the notification screen 40 shown in Fig. 2B, and communications that are not valid for members within the organization may be displayed in the second advice display section 43 of the notification screen 40 shown in Fig. 2B.

[0113] In this way, by providing advice on communication with organizational members based on the situation of the organizational members, the characteristics of the organizational members, and the evaluation of the communication, it is possible to provide advice on how to communicate with the members in a particular situation. In particular, because past communications and their evaluations are taken into consideration, communication advice is provided that takes into account the past successes or failures of the user or others. Furthermore, if the first person has the same or similar characteristics as the organizational members, advice that is more appropriate to the characteristics of the organizational members is provided. Furthermore, if the past communications with the first person were communications with the first person in the same situation as the organizational members, advice that is more appropriate to the situation of the organizational members is provided. In this way, the computer system 100 of the present invention can provide advice on the optimal communication method for each individual member. Organizational managers can receive advice based on objective analysis rather than uncertain variables such as experience, intuition, and subjective perception, and can communicate appropriately with organizational members. This will facilitate smooth communication between managers and members of the organization, promote collaboration among members of the organization, and ultimately lead to improved efficiency. It can also promote the effectiveness of organizational management.

[0114] In the above example, advice is output regarding effective or ineffective communication with members of the organization. However, the output format is not limited to this. For example, effective communication with members of the organization may be output as "responses by other administrators that should be imitated," and ineffective communication with members of the organization may be output as "responses by other administrators that should not be imitated." The "effective communication with members of the organization" output by the output means 124 is communication that has received high evaluations among other administrators among administrator-member relationships that have the same characteristic relationship as the administrator-member within the organization, and can be considered to be responses that administrators within the organization should imitate. Similarly, the "ineffective communication with members of the organization" output by the output means 124 is communication that has received low evaluations among other administrators among administrator-member relationships that have the same characteristic relationship as the administrator-member within the organization, and can be considered to be responses that administrators within the organization should not imitate.

[0115] In the process 400, it has been described that steps S402 and S403 are performed after step S401, but the order of steps S401 to S403 is not limited to this. For example, step S401 may be performed after step S402.

[0116] 6 shows another example of a process (process 600) for providing advice about communication, which is performed in computer system 100. Process 600 differs from process 400 in that it provides advice based on the characteristics of the administrator in the organization in addition to the characteristics of the members in the organization. By performing process 600, computer system 100 can provide an administrator of the organization, such as a manager, with advice on how to communicate with members in the organization under specific circumstances. This can eliminate problems in communication between members in the organization and the administrator in the organization, and also enable appropriate communication based on objective analysis.

[0117] In step S601, the receiving means 121 of the processor unit 120 receives the characteristics of the members of the organization. Step S601 is the same process as step S401.

[0118] In step S602, the determining means 122 of the processor unit 120 determines that a member in the organization is in one of a plurality of situations. Step S602 is the same process as step S402.

[0119] In step S603, the receiving means 121 of the processor unit 120 receives the characteristics of the organizational administrator. The receiving means 121 may receive the characteristics of the organizational administrator input via the interface unit 110, or the receiving means 121 may receive the characteristics of the organizational administrator determined by the second determining means based on the data input via the interface unit 110.

[0120] The characteristics of the organization manager, like the characteristics of the organization members, may have, for example, at least four perspectives. The four perspectives may be, for example, a desire characteristic, a brain neurotransmitter characteristic, a fixation characteristic, and a stress perception characteristic. The characteristics of the organization manager may be input, for example, through the interface unit 110, or may be determined, for example, by the second determination means, for at least four perspectives. The second determination means may determine the characteristics of the organization manager, like the characteristics of the organization members, using, for example, a correspondence table that associates the data input through the interface unit 110 with the at least four perspectives.

[0121] In step S604, the acquiring means 123 of the processor unit 120 acquires an evaluation by the first person of the communication made to the first person. Step S604 is the same process as step S403.

[0122] In step S605, the output means 124 of the processor unit 120 outputs advice about communication to the members in the organization under the determined circumstances, based on the characteristics of the members in the organization received in step S601, the circumstances determined in step S602, the characteristics of the administrator in the organization received in step S603, and the evaluation acquired in step S604. The output means 124 can output the advice to the outside of the computer system 100, for example, via the interface unit 110.

[0123] For example, the output means 124 references the communications stored in the database unit 200 and acquires from the database unit communications associated with all of the situation determined in step S602, the member characteristics received in step S601, and the administrator characteristics received in step S603. Then, the output means 124 references the evaluation of the communications and can output at least one of advice that communications with good evaluations are effective communications for members of the organization and advice that communications with bad evaluations are ineffective communications for members of the organization. For example, if there are multiple acquired communications, the output means 124 may reference the evaluations of the communications, sort the evaluations in ascending or descending order, and output the communications as effective communications for members of the organization or ineffective communications for members of the organization. Alternatively, the output means 124 may output only communications with evaluations higher or lower than a predetermined threshold as effective communications for members of the organization or ineffective communications for members of the organization.

[0124] The advice output in this manner may be displayed, for example, in the first advice display section 42 or the second advice display section 43 of the notification screen 40 shown in Fig. 2B. For example, communications that are valid for members within the organization may be displayed in the first advice display section 42 of the notification screen 40 shown in Fig. 2B, and communications that are not valid for members within the organization may be displayed in the second advice display section 43 of the notification screen 40 shown in Fig. 2B.

[0125] In this way, by providing advice on communication with organizational members based on the situation in which the organizational members are placed, the characteristics of the organizational members, the characteristics of the organizational manager, and the evaluation of the communication, it is possible to provide more accurate advice on how to communicate with members in a particular situation. In particular, because past communications and their evaluations are taken into consideration, advice on communication is provided that takes into account one's own or others' past successes or failures. Furthermore, if the first person has the same or similar characteristics as the organizational members, advice that is more appropriate for the characteristics of the organizational members is provided. Furthermore, if past communications with the first person were communications with the first person in the same situation as the organizational members, advice that is more appropriate for the situation of the organizational members is provided. Organizational managers can receive advice based on objective analysis rather than uncertain variables such as rules of thumb, intuition, and subjective perception, and can communicate appropriately with organizational members. This facilitates communication between organizational managers and organizational members, promotes collaboration among organizational members, and ultimately leads to improved efficiency. It is also possible to encourage the organization to manage its operations more effectively.

[0126] In the process 600, it has been described that steps S602, S603, and S604 are performed after step S601, but the order of steps S601 to S604 is not limited to this. For example, step S601 may be performed after step S602, or step S602 and step S601 may be performed after step S603.

[0127] In the examples described above with reference to Figures 4 and 6, it has been explained that the processing of each step shown in Figures 4 and 6 is realized by the processor unit 120 and a program stored in the memory unit 130, but the present invention is not limited to this. At least one of the processing of each step shown in Figures 4 and 6 may be realized by a hardware configuration such as a control circuit.

[0128] The present invention is not limited to the above-described embodiments. It is understood that the scope of the present invention should be interpreted only by the claims. It is understood that a person skilled in the art can implement an equivalent scope based on the description of the present invention and common technical knowledge from the description of specific preferred embodiments of the present invention. [Industrial Applicability]

[0129] The present invention is useful for providing a computer system, a program, and a method for providing advice on communication that can improve problems in communication. [Explanation of symbols]

[0130] 10 Questionnaire 20-1, 20-2 Result display screen 30 Report screen 40 Notification screen 100 Computer Systems 110 Interface section 120 Processor Unit 121 Receiving means 122 Decision-making means 123 Acquisition means 124 Output Method 130 Memory section 200 Database Department

Claims

[Claim 1] A computer system that provides communication advice.

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