Wireless guest engagement system

Abstract

To provide a guest engagement system and a method that provide seamless engagement with guests at facilities through the use of wireless sensing technologies.SOLUTION: A guest engagement system 10 utilizes an individual guest device 11 carried by a guest 12 and used to automatically identify and authenticate the guest throughout a facility. Services are thereby seamlessly provided to the guest throughout the facility, automatically unlocking doors, including hotel or cabin doors, on the basis of the guest's immediate proximity to the door of their assigned room. The services also include, among other things, automated payment services provided at cash registers or vending machines and automatic log-on to interactive displays and portals on the basis of secure wireless authentication of the guest device.SELECTED DRAWING: Figure 1A

Description

CROSS-REFERENCE TO RELATED APPLICATIONS

[0001] This application is a part of U.S. Patent Application Publication No. 15, filed in the U.S. Patent and Trademark Office on March 15, 2017. / 459,906 and filed with the U.S. Patent and Trademark Office on November 11, 2016 No. 62 / 420,998 filed on December 30, 2016. This application claims the benefit of U.S. Patent No. 62 / 420,938, filed on Oct. 1, 2003, the entire disclosure of which is incorporated herein by reference. is incorporated herein by reference. [Technical Field]

[0002] The subject matter of this application is a system for automatically engaging with guests at a venue using wireless sensing technology. This document relates to the technology and equipment that provides this service. [Background technology]

[0003] Guests of hotels and resorts, cruise ships, and other retail and commercial facilities are Customers have come to expect a higher level of service and engagement. Badges or other symbols are used to mark private land and / or restricted access areas. presenting some form of identification, swiping or tapping an admission card, or other This includes easy entry without actively authenticating yourself. You can verify your identity or remind the Host of your preferences or existing reservations. Hosts will personally recognize you and provide you with services and offers based on that information, without requiring you to provide any personal information. This may include being

[0004] In this regard, the Services and Engagement may be provided without the User providing their name or identifying information. and tap or swipe the admission card to inform the host of the reservation details via a computer terminal. It is only provided based on the information being read out. For example, guests can Identification and credit card must be presented at check-in and guests must: During your stay, you can activate the elevator by tapping or swiping your admission card. or unlock the doors to gym facilities and private rooms, and guests must use the concierge Identify yourself each time you interact with a restaurant attendant or front desk staff. As a result, the interaction between the host and the guest becomes impersonal. It becomes a matter of duty. Summary of the Invention [Means for solving the problem]

[0005] This disclosure addresses recent improvements in low-power wireless communication technologies and distributed sensor networks. Relying on such guests to proactively identify and / or authenticate themselves New guest engagements offering new services without requiring them to provide proof of identity. This guest engagement is provided by the host at their facility. Engage seamlessly with guests across the board and provide them with personalized service based on their past experiences. Allows suggestions to be made.

[0006] The teachings herein provide a method for detecting and controlling the temperature and humidity of resorts, cruise ships, hotels, and other facilities through the use of wireless sensing technology. , convention centers, retail and other commercial facilities, amusement parks, casinos, or other large facilities (or groups of facilities) Seamless engagement with guests at the venue, including but not limited to: The present invention provides a system and method for providing a guest device with a personal computer. These rely on automated identification and authentication of guests throughout the facility. This will be used to provide a seamless experience to guests.

[0007] The guest engagement system uniquely identifies the device and its associated guest. A guest device (also known as a medallion) periodically broadcasts a beacon signal that identifies it. The periodic beacon signal is detected by sensors placed throughout the facility and Used by our customer engagement system to provide personalized services The service allows guests to open doors, including hotel room or cabin doors, at their discretion. The service includes automatic unlocking based on close proximity to a designated room door. Among other things, at checkout or at vending machines, based on secure wireless authentication of guest devices automated payment services and automatic log-on to interactive displays and portals provided by Also includes.

[0008] According to one aspect of the present invention, the guest engagement system includes a guest engagement a plurality of guest devices provided to users of the management system, each of the guest devices , including a wireless communication antenna, and Bluetooth (registered trademark) low energy A periodic beacon signal broadcasts a unique identifier for the guest device using Bluetooth Low Energy (BLE) communication. The guest engagement system is operable to emit a signal. The system further includes a plurality of guest workpieces, each of which is attached to a different known location and Among the guest devices, the signal is transmitted using BLE communication by the guest device in the vicinity of the sensor. a plurality of sensors operable to detect periodic beacon signals including a unique identifier assigned to the plurality of sensors; The guest engagement system also includes a plurality of sensors in the sensor network. The central server includes a communication network connecting each of the sensor networks. a communication network connected to each of the plurality of sensors of the network so as to be able to communicate with the sensor; The sensor network uses BLE communication to detect guest devices. A log associating each unique identifier with the known location of the sensor and a timestamp is recorded. To remember.

[0009] According to another aspect of the present disclosure, a guest engagement system includes: a plurality of guest devices provided to users of the client system, each guest device comprising: It has a unique identifier and is compatible with Bluetooth low energy (BLE) and and a first and second wireless communication adapter configured for near field communication (NFC) communication, respectively. The guest engagement system further includes a sensor network, This involves multiple sensors, each mounted in a different location. At least one sensor detects a guest device in its vicinity and and operable to receive a unique identifier from the device based on BLE communication with the device; and at least one other sensor of the plurality of sensors detects a guest device in proximity thereto. and receiving a unique identifier from the guest device based on NFC communication with the guest device. The guest engagement system can operate as follows: The system also includes a communication network connecting each of the sensors and a central server. a plurality of sensors in the network, the plurality of sensors being communicatively connected to each other via a communication network; and the gates received by sensors in the sensor network using BLE or NFC communication. The system stores a log associating a unique identifier for each of the host devices.

[0010] According to one aspect of the present disclosure, an assembly includes a wireless device and an accessory. The wire device has a front surface, a rear surface having the same shape and larger dimensions as the front surface, and a cavity. a cavity in which a processor and at least one wireless communication antenna are disposed; The accessory has a tapered device body having a tapered shape. a tapered shaped portion configured to releasably receive a wireless device; The accessory body has a cavity. The tapered cavity extends from the front and rear of the device body. It includes a rear opening having the same shape as the face.

[0011] According to another aspect of the present disclosure, the wireless device includes a front surface and a front surface having the same shape and a larger size than the front surface. The body has a tapered shape and includes a rear surface having a large dimension. , including a cavity within which a processor and at least one wireless communication antenna are disposed.

[0012] According to another aspect of the present disclosure, an accessory configured to be worn by a user includes: , facing towards and away from the user when the accessory is worn, respectively. The body includes a body having an inner surface and an outer surface configured with a forward opening in the outer surface of the body and a The body has a tapered cavity extending between the inner surface of the body and a rear opening, and the rear opening is the same as the front opening. The rear opening has a larger dimension than the front opening.

[0013] According to another aspect of the present disclosure, a portable wireless device has a completely enclosed cavity. The body includes all dimensions of 2.5 inches or less, and the body includes all dimensions of 5 / 8 inches or less. The portable wireless device has a thickness of 1000 ft or less. The portable wireless device has a processor, memory, and The first and second wireless communication antennas are further included. The antenna is compatible with Bluetooth low energy (BLE) and short-range wireless Each is configured for near field communication (NFC) communication.

[0014] According to another aspect of the present disclosure, a portable wireless device has a completely enclosed cavity. a main body, a processor, a memory, a battery, and first and second wireless communication devices disposed in a cavity; The first and second wireless communication antennas are "Bluetooth" Configured for low energy (BLE) and near field communication (NFC) communications respectively The body includes an open metal ring disposed to substantially surround the cavity of the body. and the open metal ring has at least one opening and a non-conductive metal member disposed therein. It includes at least one opening having a material therein.

[0015] According to another aspect of the present disclosure, a portable wireless device has a completely enclosed cavity. a main body, a processor, a memory, a battery, and first and second wireless communication devices disposed in a cavity; The main body has a frustum shape, a circular front surface, and a circular front surface. The front and rear faces have a diameter between 0.75 and 2.5 inches. The body has a thickness of 1 / 8 to 5 / 8 inches and a front surface of the frustum-shaped body. The angle between the first and second wireless communication antennas is in the range of 86 to 88 degrees. "Bluetooth" low energy (BLE) and near field communication (NFC) ) communication.

[0016] According to another aspect of the present disclosure, an electronic door lock assembly includes a latch assembly and a door lock assembly. The latch assembly includes a lock communication module and an access panel. and an electronically controlled locking mechanism operable to selectively unlock the door. The module is electrically connected to the electronically controlled locking mechanism of the latch assembly and is also connected for wireless communication. The access panel includes a radio configured to communicate wirelessly with the door lock communication module. a first radio configured for wireless communication with a user device; a transceiver and a second transceiver for communication with the reservation server.

[0017] According to another aspect of the present disclosure, a door latch assembly includes a door handle and a latch mechanism for operating the door handle. and an electronic control operable to selectively unlock the latch. a locking mechanism and a proximity sensor operable to sense a user's contact with or proximity to the door handle; The electronic locking mechanism includes a proximity sensor that detects the user's movement in relation to the door handle. The latch is operable to selectively unlock based on contact or proximity.

[0018] According to another aspect of the present disclosure, an access panel for controlling an electronically controlled door lock includes a radio. and first and second transceivers. The radio is electrically connected to the electronically controlled locking mechanism. The first transceiver is configured for wireless communication with the door lock communication module. The electronic locking mechanism is designed to identify the user who is attempting to activate the electronic locking mechanism. The second transceiver is configured for wireless communication with the electronic locking mechanism. configured for communication with a reservation server that stores identifiers of users authorized to Each of the radio, the first transceiver, and the second transceiver conforms to a different communication standard. It works like this.

[0019] Other advantages and novel features will be set forth in part in the description that follows and in part in the accompanying drawings. These and other features will become apparent to those skilled in the art from the accompanying drawings or may be learned by the manufacture or operation of the illustrative embodiments. The advantages of the present teachings are realized by various methods, procedures and combinations that are described in the detailed examples that follow. It can be realized and attained by practice or use of the aspects.

[0020] The drawing figures depict one or more implementations in accordance with the present teachings by way of example only and not by way of limitation. In the drawings, like reference numbers indicate the same or similar elements. [Brief explanation of the drawings]

[0021] [Figure 1A] FIG. 1 is a high-level functional block diagram illustrating components of a guest engagement system. [Figure 1B] FIG. 1 is a high-level functional block diagram illustrating components of a guest engagement system. [Figure 2A] 1 illustrates a medallion or guest device for use in a guest engagement system and an accessory into which the medallion can be releasably inserted. [Figure 2B] 1 illustrates a medallion or guest device for use in a guest engagement system and an accessory into which the medallion can be releasably inserted. [Figure 2C]1 illustrates a medallion or guest device for use in a guest engagement system and an accessory into which the medallion can be releasably inserted. [Figure 2D] 1 illustrates a medallion or guest device for use in a guest engagement system and an accessory into which the medallion can be releasably inserted. [Figure 2E] 1 illustrates a medallion or guest device for use in a guest engagement system and an accessory into which the medallion can be releasably inserted. [Figure 3A] 1 illustrates a medallion or guest device for use in a guest engagement system and an accessory into which the medallion can be releasably inserted. [Figure 3B] 1 illustrates a medallion or guest device for use in a guest engagement system and an accessory into which the medallion can be releasably inserted. [Figure 3C] 1 illustrates a medallion or guest device for use in a guest engagement system and an accessory into which the medallion can be releasably inserted. [Figure 3D] 1 illustrates a medallion or guest device for use in a guest engagement system and an accessory into which the medallion can be releasably inserted. [Figure 3E] 1 illustrates a medallion or guest device for use in a guest engagement system and an accessory into which the medallion can be releasably inserted. [Figure 4A] 10 shows an exploded perspective view of another accessory into which a medallion can be releasably inserted. [Figure 4B] 10 shows an exploded perspective view of another accessory into which a medallion can be releasably inserted. [Figure 4C] 10 shows an exploded perspective view of another accessory into which a medallion can be releasably inserted. [Figure 4D] 10 shows an exploded perspective view of another accessory into which a medallion can be releasably inserted. [Figure 4E]10 shows an exploded perspective view of another accessory into which a medallion can be releasably inserted. [Figure 4F] 10 shows an exploded perspective view of another accessory into which a medallion can be releasably inserted. [Figure 5A] FIG. 1 is a diagram showing the components that make up a medallion or guest device. [Figure 5B] FIG. 1 is a diagram showing the components that make up a medallion or guest device. [Figure 5C] FIG. 1 is a diagram showing the components that make up a medallion or guest device. [Figure 5D] FIG. 1 is a diagram showing the components that make up a medallion or guest device. [Figure 5E] FIG. 1 is a diagram showing the components that make up a medallion or guest device. [Figure 5F] FIG. 1 is a diagram showing the components that make up a medallion or guest device. [Figure 5G] FIG. 1 is a diagram showing the components that make up a medallion or guest device. [Figure 5H] FIG. 1 is a diagram showing the components that make up a medallion or guest device. [Figure 5I] FIG. 1 is a diagram showing the components that make up a medallion or guest device. [Figure 5J] FIG. 1 is a diagram showing the components that make up a medallion or guest device. [Figure 5K] FIG. 1 is a diagram showing the components that make up a medallion or guest device. [Figure 5L] FIG. 1 is a diagram showing the components that make up a medallion or guest device. [Figure 6] FIG. 1 is a block diagram illustrating functional components of a medallion. [Figure 7A] 1 illustrates an automatic door lock assembly and its components that allows a door to automatically unlock based on interaction with a medallion. [Figure 7B]1 illustrates an automatic door lock assembly and its components that allows a door to automatically unlock based on interaction with a medallion. [Figure 7C] 1 illustrates an automatic door lock assembly and its components that allows a door to automatically unlock based on interaction with a medallion. [Figure 7D] 1 illustrates an automatic door lock assembly and its components that allows a door to automatically unlock based on interaction with a medallion. [Figure 7E] 1 illustrates an automatic door lock assembly and its components that allows a door to automatically unlock based on interaction with a medallion. [Figure 7F] 1 illustrates an automatic door lock assembly and its components that allows a door to automatically unlock based on interaction with a medallion. [Figure 7G] 1 illustrates an automatic door lock assembly and its components that allows a door to automatically unlock based on interaction with a medallion. [Figure 7H] 1 illustrates an automatic door lock assembly and its components that allows a door to automatically unlock based on interaction with a medallion. [Figure 7I] 1 illustrates an automatic door lock assembly and its components that allows a door to automatically unlock based on interaction with a medallion. [Figure 8A] FIG. 1 is a diagram illustrating the sensors and component parts of a guest engagement system. [Figure 8B] FIG. 1 is a diagram illustrating the sensors and component parts of a guest engagement system. [Figure 8C] FIG. 1 is a diagram illustrating the sensors and component parts of a guest engagement system. [Figure 8D] FIG. 1 is a diagram illustrating the sensors and component parts of a guest engagement system. [Figure 8E] FIG. 1 is a diagram illustrating the sensors and component parts of a guest engagement system. [Figure 8F]FIG. 1 is a diagram illustrating the sensors and component parts of a guest engagement system. [Figure 8G] FIG. 1 is a diagram illustrating the sensors and component parts of a guest engagement system. [Figure 8H] FIG. 1 is a diagram illustrating the sensors and component parts of a guest engagement system. [Figure 8I] FIG. 1 is a diagram illustrating the sensors and component parts of a guest engagement system. [Figure 8J] FIG. 1 is a diagram illustrating the sensors and component parts of a guest engagement system. [Figure 8K] FIG. 1 is a diagram illustrating the sensors and component parts of a guest engagement system. [Figure 8L] FIG. 1 is a diagram illustrating the sensors and component parts of a guest engagement system. [Figure 8M] FIG. 1 is a diagram illustrating the sensors and component parts of a guest engagement system. [Figure 8N] FIG. 1 is a diagram illustrating the sensors and component parts of a guest engagement system. [Figure 9] FIG. 1 is a high-level functional block diagram showing other components of a guest engagement system, including end devices. [Figure 10] FIG. 1 is a perspective view of a gaming station that can be used as part of a guest engagement system. [Figure 11] FIG. 1 is a simplified functional block diagram of a computer hardware platform that may be used to implement the functionality of the guest engagement system. [Figure 12] FIG. 1 is a simplified functional block diagram of a computer hardware platform that may be used to implement the functionality of the guest engagement system. DETAILED DESCRIPTION OF THE INVENTION

[0022] In the following detailed description, numerous specific details are set forth in order to provide a thorough understanding of the relevant teachings. However, the present teachings may be practiced without such details. It should be apparent to one skilled in the art that other methods may be used. The order, components, and / or circuit configurations may be omitted in detail so as not to unnecessarily obscure aspects of the present teachings. It is explained at a relatively high level without showing the

[0023] The various techniques and equipment systems disclosed herein use wireless sensing technology. to enable automated engagement with users or guests of the facility.

[0024] The guest engagement system relies on wireless sensing technology to identify the wearer's Securely identify guests based on the medallion they wear or carry and securely identify guests based on their secure identification. The system also automatically provides services to guests based on their location and experience. database to provide seamless service to guests regardless of their location. Provides improved engagement with guests by enabling them to

[0025] FIG. 1A is a general block diagram illustrating the components of a guest engagement system 10. The guest engagement system 10 of FIG. 1A is provided for a ship (e.g., a cruise ship) ships), hotels, restaurants, recreational areas, conference centers, medical centers or other treatment facilities, retail or other commercial or entertainment facilities (e.g., concert halls, cinemas, arenas, or stadium, amusement park or casino), transportation center (e.g., airport, marine port or (e.g., terminal, railway or bus station, multi-modal transport center) or other facility or In one example, the facility may accommodate a large number of guests. Cruise ships or cruise lines that accommodate multiple cruise ships, related coastal facilities (e.g. , port facilities) and affiliated facilities (e.g., affiliated companies that provide onshore activities for guests of Crewe ships) In other examples, the facility may be one or more hotels, restaurants, theaters, etc. amusement parks and other related facilities dispersed over one or more geographic locations In another example, the facility may be associated with a particular event, such as a conference or exhibition. Multiple affiliated facilities (e.g., hotels, restaurants, museums, arenas, malls) It can be a series of facilities that include locations in a shopping mall (or other retail locations). The users of the system are generally referred to herein as guests 12. In the cruise ship example, Strike 12 includes cruise ship passengers and more generally, stewards, staff and guest developers. In another example, the guest 12 may be a guest device 11 or another user of the guest device 11. Any person interacting with the guest engagement system 10, including 11 users Guest 12 may therefore be particularly interested in examples relating to medical or treatment facilities. patients, nurses, doctors and visitors, and in the case of conference facilities, conference organisers and / or exhibitors. Examples of various commercial establishments include shoppers, staff members, tourists, and salespeople. possible.

[0026] The guest engagement system 10 comprises a plurality of devices worn or carried by the guests 12. uniquely identifies the associated guest and facilitates secure communication with the guest engagement system 10. The guest device 11 is configured to communicate wirelessly with the guest device 11, such as a medallion. In the example detailed herein, the guest device 11 takes the form of a medallion. However, the device / medallion 11 may be It can take other formats, hence the term medallion. This does not limit the scope of guest devices 11 that can be used as part of a guest device. The vice / medallion 11 is preferably lightweight and compact, and is easily worn or carried by the user. Guest Device / Medallion 11 must have at least one wireless configured to communicate using two or more different wireless technologies / protocols, configured to communicate using wired communication technologies / protocols. For example, Medallion 11 is a technology that combines the Near Field Communication (NFC) standard and Bluetooth low energy Although the Medallion 11 can be configured to communicate according to both the Bluetooth Low Energy (BLE) and Bluetooth Low Energy (BLE) standards, the Medallion 11 is generally It is possible to operate using only one of these standards at any one time to reduce energy consumption. It can be made.

[0027] The guest engagement system 10 is installed throughout the facility and includes guest medallions. The sensor network 13 includes sensors 15 configured to communicate wirelessly with the network 11. The sensor 15 of the network 13 detects, for example, the beacon signal emitted by the medallion 11. or other signal to sense the guest's location (or proximity to sensor 15). The sensor 15 may be used to engage in two-way communication with the medallion 11 to The sensor 15 can also transmit information to and receive information from the sensor 11. A specific interface device 17 or interface function of the system, e.g., a door lock 17a, automatic doors or revolving entrances, vending machines 17b, cash registers, slots 17c or portal 17d, or the like, or In some situations, the sensor 15 may be associated with the interface device 17. sensors mounted within and otherwise associated with the interface device 17 15 is mounted near the interface device. For example, a spotlight sensor is located above the area where a user interacting with the interface device 17 would pass (e.g., (e.g., directly in front of and within one foot of interface device 17) to allow the user's medallion to be positioned directly in front of and adjacent to the interface device 17. It is possible to make it so that only beacon signals emitted by specific When associated with an interface device 17 or interface function, the sensor 15 , engages in two-way communication with Medallion 11 and provides secure communication between the device and the Medallion. providing a channel for, for example, door locking based on secure authentication of a specific guest's medallion. An automatic release may be provided.

[0028] The Guest Engagement System 10 is compatible with BLE-enabled mobile devices, tablet computers, and The medallion 11 can be sensed (and and communication with it) to further provide services to guests. The services provided using the sensor network 13 and the service provider The above-mentioned services are provided using the sensor 15 of the interface device 17 for As described in more detail below (see, e.g., the description of FIG. 9), Services provided through end devices include, among other things, positioning services (end The device detects the medallion's beacon signal and sends the detected medallion and its location to the system. (including the positioning of the medallion based on reporting to the system server 21) and various Switch into or out of various operating modes (e.g., sleep, beacon, and two-way modes) This may include causing

[0029] The guest engagement system 10 includes a network of sensors 13, an interface wirelessly to the device 17 and the medallion 11, and associated with the guest engagement system 10; One or more sensors 15 communicably connected to the facility. One or more communication networks 19 connect the various elements of system 10. In one example, the guest engagement system 10 provides communication capabilities between: A small amount of data used to authenticate guest medallions and provide encryption and decryption services. The system includes at least one authentication server. The system stores the guest information (e.g., guest reservations) one or more servers storing the database, a payment transaction server (e.g., guest billing) information) and location information (e.g., the location of sensors 15 within the facility and throughout the facility and other locations) The position of the medallion 11 may further be included.

[0030] A detailed description of the various components of the guest engagement system 10 is now provided in the accompanying drawings. The description focuses on exemplary embodiments of the components of the system. It focuses on the attributes and functions of components and systems and does not limit the scope of those attributes and functions.

[0031] The system can use two different configurations of the sensor 15. In one example, the guest electrode Each individual sensor 15 in the engagement system 10 includes a processor and memory. These at least partially control the operation of the sensors 15. In such an example, The sensor 15 additionally includes a communication port for communicatively connecting the sensor 15 to a communication network 19. The network transceiver may include an Ethernet port. It may be a Net, Wifi or other suitable transceiver.

[0032] Alternatively or additionally, the guest engagement systems 10 may be distributed throughout the facility and a sensor network peripheral 14 operable to have a sensor 15 directly connected thereto. In such an example, FIG. 1B illustrates a sensor in the guest engagement system 10. provides an overall block diagram showing a more detailed view of the network 13 and 1 shows a sensor network peripheral 14 used to connect to a communication network 19. In particular, as shown in the figure, each of the sensors 15 of the sensor network 13 has its own The sensor network peripherals 14 are directly connected to the sensor network peripherals 14, and the sensor network peripherals 14 are directly connected to the sensor network peripherals 14. It receives power from the work peripheral device 14 and operates under its control. The network peripherals 14 are connected to a communication network 19 and communicate with the service through the network 19. Communicate with Ba21.

[0033] Each sensor network peripheral typically uses Ethernet, Wifi or other suitable A network transceiver or other network transceiver for communicating with a communication network 19 Each sensor network peripheral 14 includes at least one associated sensor network The sensor network 15 further includes at least one port for connecting to the sensor network 15. The work peripheral 14 typically includes one or more communication buses through which multiple Sensors 15 or other devices can be connected. For example, the sensor network peripheral 14 , may include two buses, each connecting up to 16 sensors 15 in one example. Through these connections, the sensor network peripherals 14 can communicate with the sensors 15. The sensor information captured by the sensor is sent to the communication network 19 and the server 21. It serves to send control or communication from the network 19 and server 21 back to the sensor 15. The network peripheral 14 further receives data from the medallion 11 via the sensor 15. data or other communications to the communications network 19 and the server 21, and control or communication from the server 21 may be sent back to the medallion 11 via the sensor 15. .

[0034] Each sensor network peripheral 14 includes a processor and memory, and is connected to In particular, the sensor network peripherals are operable to control the operation of the sensors 15. By using the device 14, the guest engagement system 10 can be configured with minimal input from the sensor 15. with on-board processing power and memory (or none at all), and the sensor 15 The system requires minimal configuration during initial installation to function. In particular, through the use of sensor network peripherals 14, The sensor 15 identifies itself on the communication network 19 and 19, the data transmitted by each sensor 15 is An individual network identifier (e.g., a unique Instead, sensor network peripherals do not need to remember the network address. 14 transmits data received from sensors 15 connected to it across a network 19. and configured to package the received signals from each respective sensor 15 for communication therewith. The sensor 15 is configured to associate an identifier for each sensor 15 with the collected data. The sensor network peripheral 14 transmits data from the sensor 15 to the network 19. In addition, the individual sensors 15 are further configured to packetize the signals for communication. Each respective sensor 15 need not be operable to communicate over the network 19. The packet for each sensor is extracted from the packets transmitted over the network 19. Instead, the sensor network does not need to have sufficient processing power to identify and process the data. Network peripherals 14 process data communicated over network 19 and The packets for each sensor network peripheral 14 and / or its connected sensors 15 are It identifies the packet, processes the instructions contained in that packet, and then It is configured to control an appropriate sensor 15 connected thereto.

[0035] As described above, the use of sensor network peripherals 14 allows for wireless guest engagement. The communication system 10 includes network communication circuitry and consumes absolutely no processing power or memory. It is possible to operate using low-cost sensors 15 that do not include or only include a minimum of Additionally, the use of sensor network peripherals14 allows for wireless guest engagement. The network system 10 operates by providing each sensor 15 with a unique network identifier to initiate the operation. and / or each individual sensor 15 in the system may not have to be assigned to a separate network. Can be configured to not assign an identifier, instead allowing wireless guest engagement The system 10 connects multiple sensors 15 to a nearby sensor network located throughout the facility. directly connected to the work peripheral device 14 and communicating with the server 21 through the communication network 19 The sensor network peripheral 14 can be configured to operate by configuring the sensor network peripheral 14 to do.

[0036] The above description assumes that the sensor network peripheral device 14 senses the presence of the medallion 11, and / or directly connected to a sensor 15 configured to communicate therewith. The sensor network 13 and sensor network peripheral devices 14 are , or more generally, other types of sensors or devices (generally designated 16 in FIG. 1B) Specifically, it can support sensor networks13 and sensor networks Peripheral devices 14 are devices that monitor the operation of other sensors or devices 16 through a communication network 19. The sensor or device 16 can be used to control and transmit sensory data therefrom. or CO (carbon monoxide) sensor, infrared or occupancy sensor, photodiode or optical sensor Other sensors or devices 16 may include sensors such as temperature and / or humidity sensors. speakers and / or microphones (e.g., parts of public address (PA) systems); Antennas or controllers (e.g., for opening and closing ventilation or sunshades), switches or Relays (e.g. for switching on / off lights, heating, ventilation, power) and cameras ( It may also include devices such as sensors (e.g., as part of a security system). Network peripherals 14 include vending machines 17b, interactive displays 17c, and the Sensors mounted within other interface devices 17 described throughout this document It can be further configured to support

[0037] The functionality provided by the sensor network peripheral 14 includes wireless guest engagement It can also be incorporated into other components of the sensor network system 10. The peripheral device 14 functions through a processor, memory, and communication network 19. For example, the present invention may be incorporated into a component that includes a network transceiver for As shown in FIG. 1B, the access panel 705 provided with the door lock 17a is The access panel 70 may be configured for use as a network peripheral 14. Note that 5 is described in more detail below in connection with Figures 7A-7I. In this example, the access panel 705 includes a connector for connecting one or more sensors 15 thereto. The access panel 705 may include at least one port and / or bus. 15 in conjunction with the sensor network peripheral 14 to support the operation of the sensors 15 described above. It can be configured as follows.

[0038] As previously mentioned, the guest device 11 may be a This can take the form of a medallion 11. As shown, the medallion 11 has an outer diameter of approximately 1. 25 inches (range 0.75 to 2.5 inches), approximately 3 / 8 inch thick (1 / 8 to 5 / 8 inches) in the form of a token weighing approximately 1.8 ounces (range 1.2-2.4 ounces) Take.

[0039] The medallion 11 is configured to be insertable into different accessories worn by the guest 12. The accessory allows the medallion 11 to be securely attached to the guest 12, allowing the guest to This will ensure that the Dallion is not accidentally lost or misplaced. FIG. 2B shows an exemplary accessory 201, which may be a wristband or bracelet. It can take the form of a lanyard, pendant, keychain, necklace, belt bag, etc. Other types of accessories are also used, such as necklaces, swimwear (e.g., bikini rings) and body piercings. Some of them are shown in Figures 4A-4F. 11. The medallion 11 is inserted into a cavity of the medallion accessory 201 that is shaped and sized to receive the medallion 11. As shown in the figure, the medallion 11 is attached to the rear of the wristband-type accessory 201. A face of the accessory 201 designed to face the user, e.g. A wristband designed to make contact with the user's wrist when the wristband is worn The medallion 11 is inserted through the inner surface of the accessory 201 attached by the user. When attached, it is impossible for the accessory 201 to slip off unnoticed. 2C, an accessory 201 configured to receive the medallion 11. The cavity may be tapered and therefore have beveled or chamfered edges. This allows the medallion 11 to be inserted into the cavity of the accessory 201. , cannot pass through the cavity and exit accessory 201 through its front face. In this example, the edges are beveled at about 3 degrees to the square edge (8 degrees to the front or back). 2C)。In particular, the cavity in the example of FIG. 2C may not have a cylindrical shape. Alternatively, a tapered shape, such as a circular base and a predetermined angle (e.g., 3 degrees (+ / - 1 degree) for right-angled edges, 87 degrees angle (range 86-88 degrees) and a truncated cone shape with a beveled edge at an angle of The rear / lower opening of the cavity is larger than the front / upper opening, thereby making the medallion 11 cavity It is as if the object does not pass through.

[0040] Similarly, medallion 11 has a tapered shape with angled edges along its outer periphery. , and the edges are at a predetermined angle equal to that of the cavity, as also shown in FIG. 2C. (For example, 3 degrees (+ / - 1 degree) for right-angled edges and 87 degrees (87 degrees) for front or back The beveled edges of the medallion may be beveled at angles ranging from 6 to 88 degrees. The medallion is attached to the front / top surface 11a of the medallion 11 and to the back / bottom surface 11b of the medallion 11. 1b) has a smaller dimension (e.g., a smaller diameter). Therefore, the combination of the beveled edge of the medallion 11 and the cavity of the accessory 201 allows the medallion to The medallion 11 is attached to the front surface 11a of the medallion 11 so that the front surface 11a faces outward and the rear surface 11b faces backward. In addition, the medallion 11 is more secure than the cavity. The size is small enough that the medallion 11 can easily fit into the cavity. The Darrion 11 is 0.75 mm (for example, in the range of 0.5 to 1 mm) from the inner diameter of the hollow head. has small external dimensions, e.g., outer diameter, so that the medallion is not perfectly aligned with the cavity; and / or It is possible to ensure that the medallion 11 cannot be inserted into the cavity if it is tilted relative to the cavity. do.

[0041] In summary, the medallion thereby facilitates the accessory 201 by the following features: The medallion 11 has a beveled edge, which allows the medallion to be securely connected. Accessory 2 is tilted at a predetermined angle (for example, 3 degrees) from the "front" side to the "back" side of the Rion. The beveled edge design allows the medallion to be aligned with the inverted beveled edge of the 01. Align the Medallion 11 with the accessory by inserting it into the "rear" side of the accessory. The medallion 11 can be inserted or removed only from the rear of the accessory 201. Therefore, when the medallion is in the accessory 201, the medallion 11 The force required to remove the accessory from the accessory 201 is directed rearward, so that the accessory 20 The medallion is easily removed from the face of the guest wearing it (and / or from the other side) Therefore, the Medallion 11 is designed to be When attached to the accessory 201, it cannot be easily detached or removed from the accessory 201.

[0042] The above description assumes that the medallion 11 has a circular shape and the corresponding cavity also has a circular shape. However, this disclosure focuses on such medallions and More generally, the corresponding cavity in the medallion 11 and accessory , oval or other round shapes or square, rectangular or other angular shapes (e.g., triangular, In either case, the medallion may have a shape (pentagonal, hexagonal, etc.) that is located on the "front" to "back" surface of the medallion. The medallion 11 is tilted at a certain angle (for example, 3 degrees) and inserted from the rear of the accessory 201. tapered shape including beveled edges to ensure that the device cannot be inserted or removed In such a case, the medallions 11 may be different in shape but substantially similar (or identical). The medallion 11 has a front and rear surface with dimensions of 100 mm, which can give the medallion a tapered shape. The cavity of the cavity may also have anterior and posterior portions with substantially similar (or identical) shapes but different dimensions. It may have a rear opening, giving the cavity a tapered shape.

[0043] Additionally, the medallion 11 and accessory 201 may include a magnet, which may The dallion 11 is automatically positioned in a predetermined rotational orientation with the cavity of the accessory 201. and to ensure (e.g., self-alignment of medallion 11 within accessory 201) The magnet additionally provides magnetic adhesion between the medallion 11 and the accessory 201. , reducing the likelihood that the medallion 11 will come loose from the accessory 201. Any number of magnets can be used, for example, 2, 3, 4 or 5 or more magnets can be used. The magnets can be evenly spaced along the periphery of the medallion 11 and cavity, or more Generally, when the medallion 11 is inserted into the accessory cavity in a desired orientation, the medallion Each magnet attached to the ion 11 is aligned with a corresponding magnet attached to the periphery of the cavity. The periphery may be spaced apart at predetermined locations along the periphery selected to provide a uniform distribution of the periphery's surface area.

[0044] As shown in FIG. 2D, four magnets are provided on the medallion 11 of the accessory 201. The four magnets provided align with each other to ensure that the medallion 11 is always positioned correctly in the X and Y axes. In particular, as shown in FIG. 2E, magnets of opposite polarity can be to each position of the medallion 11 and the accessory 201, and automatically It can be aligned to a particular rotational orientation relative to accessory 201. For example, In the magnetic coupling mechanism, the medallion 11 and the upper side of the accessory 201 (for example, in FIG. 2D The magnet on the "top" side (in the orientation shown) is located on the bottom side of the medallion 11 and accessory 201. has an opposite polarity to the magnet (e.g., "underside" in the orientation shown in FIG. 2D ); The medallion 11 cannot be inserted upside down in the rotational direction relative to the orientation shown in Figures 2D and 2E. This feature, along with the beveled edges described in detail with respect to Figures 2B and 2C, Insert the medallion 11 into the accessory 201 in only one orientation (or in that orientation preferentially). As shown in FIG. 3A, the medallion 11 is made of a metal It may have a rim and a plastic body disposed inside the metal outer rim. The electronics contained in the Darion 11 are mounted inside a plastic body. The side rim is interrupted in at least one place to form an open ring, and the resulting gap For example, in the embodiment of FIG. The metal outer rim is formed by two separate semicircular metal housings, which form the medallion 1 When placed along the outer rim of a Gaps in the metal outer rim (or between parts of the metal outer rim) can cause This ensures that no eddy currents can flow around the metal, thereby preventing the metal from being damaged by eddy current flow. This ensures that the wireless communication capability of the Lion 11 is not significantly attenuated. As shown, the circular metal housing may include one or more gaps, It is filled with injection molded plastic and a circular metal as shown in Figure 3E. The housing includes a recess for placing a magnet, such as those described above with respect to FIGS. 2D-2E. Typically, the metallic outer rim is made of a non-magnetic material, e.g., a polished finish. It can be made of aluminum.

[0045] As shown in FIG. 3B, a similar gap in the metal outer rim is included in accessory 201. In particular, the accessory 201 may be made of metal or may have a medallion 11. In embodiments including metal components along the periphery of a cavity configured to accommodate the actuator, The accessory 201 includes a gap in the outer metal rim of the cavity. The gap between the outer rim parts ensures that eddy currents cannot flow around the metal outer rim. This allows the medallion to be stored in the accessory 201 by the flow of eddy currents. This ensures that the wireless communication capability of the medallion 11 is not significantly attenuated. To ensure proper functioning of the gap in the metal outer rim of the Cesari 201, The gap between medallion 11 and accessory 201 is the gap between medallion 11 and accessory 201. Specifically, the alignment of the gaps should ensure that the medallion 1 Even if the outer metal rims of the metal fitting 1 and the accessory 201 are in contact with each other, the metal rims are This ensures that no closed metal loops are formed around the Lion 11's electronics. To ensure alignment, magnets such as those described above with respect to Figures 2D and 2E are used. This can provide the desired rotational alignment of the medallion 11 within the accessory 201. The shape and polarity of the medallion are such that, within the accessory, the gap in the metal outer rim automatically aligned with each other (e.g., adjacent to each other or in contact with each other). It is positioned so as to be directed towards.

[0046] The width of the gap in the medallion 11 and the accessory 201 is Even if the sali 201 is not perfectly aligned, it is ensured that no closed loop of metal is formed. Alternatively or additionally, an insulating liner 41 such as plastic or the like may be used. The other insulating liner shown in FIGS. 3C and 3D is attached to the accessory 201 that stores the medallion 11. The insulating liner 41 may extend along the entire circumference of the cavity. Alternatively, the insulating liner 41 may be used to position the medallion 11 in the accessory 201 in a desired orientation. When installed, it is positioned to contact the gap in the metal outer rim of the medallion 11. The insulating liner 41 prevents the metal of the medallion 11 and the accessory 201 from The metal rim of accessory 201 is electrically insulated from the gap in the outer rim of the Ensure that no short circuit is created across the gap in the metal outer rim of the Lion 11. do.

[0047] As shown in FIG. 2B, accessory 201 may take the form of a wristband. However, other accessory formats may be used. For example, Figures 4A-4E show 11 into which the medallion 11 is inserted. In this regard, FIG. 4A shows a sports band type accessory, which is A band (e.g., made of silicone) with an indentation to fit inside the sport band and hold the magnet A retaining ring (e.g., made of stainless steel and filled with a non-conductive material 31) including a a two-part design (including a gap) and a band that closes around the user's wrist The retaining ring includes a metal fitting. The retaining ring is configured to releasably store the medallion 11 at its center. FIG. 4B shows a clip (e.g., made of aluminum) that includes a cavity configured as follows: It includes a cavity configured to releasably store a medallion 11, and a periphery of the cavity The clip further includes a gap filled with a non-conductive material 31 along the length thereof. 4C shows a cuff (e.g., made of nylon) This includes a retaining ring (e.g., a stem) that fits within the cuff and includes an indentation to hold the magnet. (Constructed of stainless steel and contains gaps filled with non-conductive material such as plastic) The retaining ring is adapted to releasably store the medallion 11 at its center. Contains a constructed cavity.

[0048] FIG. 4D shows a bracelet (e.g., made of stainless steel, with non-conductive material 31) 32), and a recess to fit the bracelet and hold the magnet. A retaining ring 33 (e.g., made of stainless steel and not electrically conductive) containing a recess 34. 1 (including the filled gap). The retaining ring has a medallion at its center. 4E includes a cavity configured to releasably store a pendant (e.g., , made of stainless steel and including a gap 32 filled with a non-conductive material 31; and a retaining ring 33 (e.g., 1 shows a casing (made of stainless steel and including a gap filled with a non-conductive material 31). The retaining ring is configured to releasably store the medallion 11 at its center. In some instances, the pendant may be fitted with a decorative chain for the guest to wear. In other examples, the pendant may be configured to be attached to a keychain or It is configured to be attached to other items. Finally, FIG. 4F shows a watch band. Refers to a mount configured to be attached using a mount (e.g., stainless steel) The magnet (made of aluminum and containing a gap filled with a non-conductive material) fits into the mount and A retaining ring (e.g., made of stainless steel and non-conductive) containing an indentation for retaining the 3, including gaps filled with conductive material 31.

[0049] The accessory shown in FIGS. 4A to 4E can be attached to a medallion 11. However, neck straps, pendants, Key chains, necklaces, belt buckles, swimwear (e.g., bikini rings) and body Other types of accessories may also be used, including ear piercings and the like.

[0050] The above description of medallion 11 is intended to cover other medallions 11, such as the medallion shown in FIG. 5A. Specifically, FIG. 5A illustrates the top view of an exemplary medallion 11. The following description of Figures 5B-5E illustrates various embodiments of the medallion. The internal structure of is shown in detail.

[0051] Various embodiments of the medallion 11 are shown in FIGS. 5B, 5C, 5D, and 5E. The battery assembly includes a magnet 501, a bottom cap 503, a foam filler 505, and a battery assembly. a battery 507 (e.g., a CR2025 battery), an insulating thin film spacer 509, and a printed circuit board. a PCBA 511 and a BLE antenna 513 (e.g., a J-shaped BLE antenna), an NFC antenna 515 (for example, a wound coil antenna), and a metal housing 51 7 (for example, made of aluminum) and a top cap 519. The BLE antenna 513 , while the NFC antenna 515 can be soldered to the top surface of the PCB 511. It can be connected to PCB 511 by pogo pins. In the embodiment of FIG. 5E, The NFC antenna 515 is coated with silicone for durability. As shown, the magnet 501 is provided in the top cap 519 (or alternatively the bottom cap 503). It can fit into the provided recess and be held in place by the recess. As shown in E, the magnet 501 is inserted into the silicone coating of the NFC antenna 515. The stent may fit within a recess provided in the stent and be held in place by the recess.

[0052] In the embodiment of FIGS. 5B, 5D, and 5E, the metal housing 517 is secured to the lower and upper caps 50 3 and 519 are manufactured separately. The metal housing 517 is made of aluminum or other metal. The bottom and top caps 503 and 519 may be made of plastic. In contrast, in the embodiment of FIG. 5C, the top cap 519 is integral with the metal housing 517. For example, in the embodiment of FIG. 5C, the upper cap 519 and the metal housing 517 is a machined object made from a block of material containing metal and a plastic material placed within the block. The upper cap 519 may be machined so that after machining, the upper cap 519 is made of plastic or other insulating material. Located along its periphery, interrupted by one or more gaps filled with material In addition, after machining, the upper cap 5 19 has a plastic (or insulating) center. For this purpose, The block of material used may be plastic impregnated metal.

[0053] 5F and 5G show details of the PCB assembly 511 used in the medallion 11. A diagram is shown, detailing the J-shaped BLE antenna mounted on the top surface of the PCB. As shown in Figure 5F, the J-shaped BLE antenna is made of press-cut steel Includes bent tabs and alignment pins for placement on the PCB. The pins may also provide connections to ground and power pads. The J-shaped BLE antenna is laser direct structuring (LDS) The process can be used to form metal-plated injection molded plastic parts, and PC B. Includes bottom snap means on molded part for use in placement and alignment. It can be seen.

[0054] A detailed schematic of the J-shaped BLE antenna is provided in Figures 5H-5L. K is a schematic of the BLE antenna details provided from the front, side, rear, and bottom views, respectively. FIG. 5A shows a BLE antenna, and FIG. 5L provides a perspective view of the BLE antenna. Measurement tolerances are provided in millimeters (mm) in the figures. The dimensions provided are exemplary. and the BLE antenna is the specific antenna element that will be used in it. Depending on the application, the dimensions shown may be scaled up or down. In this case, the antenna dimensions are, for example, such that the overall length of the radiating element is approximately 1 / 4 wave at 2.4 GHz. By setting the antenna to a long length, the antenna will be in the 2.4GHz range depending on the overall length of the antenna. The radius of curvature of the J-shaped antenna is set to be Within the space constraints imposed by the medallion cavity in which the antenna is positioned This maximizes the radius of curvature of the antenna while ensuring that the antenna is in contact with the metal outer ring of the medallion. It can be set to not touch.

[0055] J-shaped BLE antenna for Laser Direct Structuring (LDS) process In embodiments formed as metal-plated injection molded plastic, the rear surface (shown in FIG. 5J) may be formed from an injection molded plastic part, and the front side (shown in FIG. 5H) The metal plating formed on the front surface may be substantially entirely plated with metal. It may extend to the posterior surface, particularly to the portion of the posterior surface shown in gray shading in FIG. 5J. In particular, the metal plating may extend along the top edge 521 of the J-shaped antenna to the rear surface of the antenna. , which may extend to the antenna ground terminal 511, thereby electrically connecting to the ground terminal of the PCBA 511. The metal plating is provided on the side protrusions of the J-shaped antenna towards the rear face of the antenna. The RF signal may further extend to section 523, thereby electrically connecting to PCBA 511. In operation, the PCBA 511 thus provides a ground terminal (521). and RF signal terminal (523), the antenna is used to By emitting BLE signals and sensing signals at these terminals, the antenna can be used to A signal may be received.

[0056] Additionally, as shown in the cross-sectional view of FIG. 5I, the J-shaped antenna has an antenna element Two bends are used to raise the PCBA 511 above the ground plane. The antenna element has a non-planar profile including: The antenna element can radiate more RF energy. The core part can be laser trimmed to a right angle (90 degrees) to allow for fine frequency adjustment. It can be formed like this.

[0057] FIG. 6 is a block diagram illustrating the functional components of the medallion 11. 6, including a memory 601, transceivers 607 and 609, and a sensor 605. The components shown form part of PCBA 511 shown in Figures 5B-5E.

[0058] As shown in FIG. 6, the medallion 11 includes a memory 601 and a microprocessor 60 3, an optional sensor 605 such as an accelerometer, and one or more transceivers 607. , 609 and associated antennas 513, 515, and a battery 507. , and PCBA 511 can communicate with each other and / or electrically by circuits integrated on the PCB. In particular, memory 601 is communicatively connected to microprocessor 603. 601. The machine-executable programming instructions stored in memory 601 are then 603 to perform functions such as those described throughout this disclosure. In addition to the programming instructions, the memory 60 1 stores a unique identifier used by the guest engagement system 10 , uniquely identifying each medallion. Memory 610 stores encryption and decryption keys and encryption For example, in one example, the memory may uniquely identify the medallion. and the Medallion 11 broadcast within the beacon signal emitted by the Medallion. A public identifier for the medallion, which also uniquely identifies the medallion and securely authenticates the medallion. a secret identifier used for a purpose (e.g., for payment or to unlock a door) and In addition, the microprocessor 603 stores both the A plurality of optional sensors 605 and one or more transceivers 607, 609 are reliably connected.

[0059] As previously mentioned, the medallion is configured for wireless communication with the guest engagement system 10. The radio frequency transmitter includes at least one transceiver and associated antenna configured for transmitting the radio frequency signal. The Medallion 11 contains two transceivers, each operating according to a different communication standard. In this example, the first transceiver 607 operates according to the BLE standard and The second transceiver is connected to its associated antenna 513 for use in communication. The server 609 operates according to the NFC standard (e.g., the radio frequency identification (RFID) standard), 513, which is used for NFC communication. Although the transceiver is shown with a dedicated antenna, in some embodiments it may be a dual antenna. More than one transceiver may share the same antenna.

[0060] As detailed above, the BLE transceiver and antenna are The guest engagement system 10 determines the location, identifies the guest, and provides the guest with It is used to emit periodic beacon signals that allow it to provide services. BLE transceivers and antennas can also be used for secure communications. Therefore, the operation of the BLE transceiver and antenna generally requires a battery 507 for operation. It is necessary to provide sufficient power to the medallion 11. The charge level of the battery 507 If the power drops below a threshold and / or the battery or BLE transceiver fails, the medallion On 11 may not be able to communicate using BLE signals. In some circumstances, the medallion can still operate as a passive NFC / RFID device. To function as a passive NFC / RFID device, the medallion requires It doesn't require battery power. Instead, the medallion communicates through an NFC antenna. , operates based on power obtained from a radio frequency signal that induces a current in an antenna. When operating as a passive NFC / RFID device, the medallion responds to RFID queries In response to receiving a signal or other signal that induces a sufficient current in the antenna, The guest may be configured to transmit a signal including a unique identifier for the guest. The system 10 therefore ensures that the guest medallion has sufficient operating power from its battery. Even if not received, limited services may be provided to guests.

[0061] Once the battery 507 provides sufficient power for the operation of the BLE transceiver, On11 can be configured to operate using three different modes of operation: The memory 601 stores programming instructions, which are transmitted to the microprocessor 603. When executed, the medallion 11 operates according to a selected one of three operating modes. Initially, the medallion 11 is powered by the battery 507 and then activated. When the medallion 11 is turned on, the medallion 11 operates in a sleep mode. A very low power consumption operating mode that conserves battery power. In production mode, the medallion 11 receives information from a recognized guest engagement system 10. Periodically checks for network advertisements and identifies recognized guest entries. The sleep operating mode is maintained unless an advertisement is received from the engagement system 10. In sleep mode, the medallion will not wake up on a regular schedule, e.g. For example, there is no network advertisement every 30 seconds, 1 minute, or 5 minutes. Checks whether a network advertisement is received during the periodic check period. Once advertised, Medallion11 will recognize the advertisement and generate a guest engagement whether the advertisement is related to the Internet system 10 or not, and Once identified as coming from the guest engagement system, the medallion is switches to bidirectional operation mode.

[0062] In the bidirectional mode of operation, the medallion 11 communicates with the BLE transceiver 607 and the antenna 5 13 and the BLE transceiver 607 and antenna 51 Check for any communication from the guest engagement system 10 recognized via 3. The medallion 11 is configured to perform both a bidirectional operation mode and a The card further checks for communication via the NFC transceiver 609 and antenna 515. In the bidirectional operation mode, the medallion 11 periodically checks the status of the A communication from the recognized guest engagement system 10, such as every 100 ms or every 100 ms For more information on the two-way operation mode, see the Door Lock section. Medallion 11 is a recognized guest engineer. Receives communication from the management system 10 and switches the operation mode to the beacon operation mode. The bidirectional mode of operation may continue until the sleep mode is reached. It may consume more power than a standard power supply.

[0063] In beacon operation mode, the medallion 11 uses the BLE transceiver 607 and antenna 513. Optionally, the medallion is , recognized guest engagement via BLE transceiver 607 and antenna 513 The system may periodically check for communication from the management system 10, but the check time period may be In beacon mode of operation, the frequency is not as frequent as in two-way mode of operation (for example, 1 second). As a result, the beacon mode of operation uses a lower power consumption than the two-way mode of operation. Beaconing is associated with a lower power consumption than sleep mode of operation. Periodic check periods during this mode are performed by a recognized guest engagement system10. Therefore, to check whether there is any communication that would cause the operation mode to switch to bidirectional operation mode. Used for.

[0064] In both two-way and beacon modes of operation, a periodic beacon signal is transmitted from Medallion 1. 1. Generally, the beacon signal contains the unique identifier of the medallion and is periodically (for example, every 10 ms, 100 ms, or 1 second, etc.) The beacon signal is The guest is recognized by the sensor 15 of the guest engagement system 10. The engagement system 10 determines the approximate location of the medallion 11 within the facility. Beacon signals may be used to identify recognized gateways, as described in more detail below. It is also used to provide services to guests through the customer engagement system10. can be.

[0065] The medallion 11 communicates with the sensor 15 of the recognized guest engagement system 10. The guest engagement system communicates with the users of the facility where the sensor 15 is installed. The sensor 15 enables the facility to provide automated engagement with users or guests. Some sensors 15 may be installed during installation, but some sensors 15 may require a specific interface device. Attached to or otherwise associated with the interface functions of a service or system As shown in FIG. 1A, the interface device 17 includes a door lock 17a, Automatic doors or turnstiles, vending machines 17b, cash registers, slot machines, The door lock 17a includes a talk-type display 17c or a portal 17d. The particular interface device 17 is described in more detail below with respect to Figures 7A-7I. do.

[0066] Door lock 17a allows guests to enter their cabin, resort room or Other restricted access facilities (e.g. VIP lounges, spas, fattening facilities or elevators) Beta Bank, simply walking to the door, reaching for the handle, and and open doors that automatically unlock based on guest's radio communication with Medallion 11. Specifically, the door lock 17a is configured so that the medallion 11 is inserted into the door. Detects the presence of authorized guests or service requesters at (or in close proximity to) the front unlocks the door for a staff member (e.g., housekeeper, maid, or facility technician). The box 17a may include a display panel, which provides visual feedback to the guest. and audible greetings, real-time information and / or queries regarding the guest's upcoming actions. Messages can be provided by Lou, staff, or other members of the guest's group. The door lock display panel may include a panel-mounted camera. This includes images and videos of unauthorized persons attempting to enter the room and those entering the room. It is used to record images of crew, staff members and other persons involved.

[0067] 7A-7I show the door lock 17a communicating with the guest's medallion 11. 7 shows an exemplary automatic door lock assembly 700 that provides automatic door unlocking functionality. As shown in FIG. 7A, an automatic door lock assembly 700 is installed on a ship (e.g., a cruise ship) ) or in a hotel, selectively closing the doors of guest rooms (e.g., cabins or hotel rooms) Specifically, the automatic door lock assembly 700 can be used to unlock a guest. can be used to selectively unlock room doors to allow entry to the room. Generally, the door is always unlocked from the inside of the room, and guests can only leave the room by slipping You can go out on smooth roads.

[0068] The automatic door lock assembly 700 is shown in more detail in Figures 7E, 7G, and 7I. A latch assembly 701 and a door lock module that selectively unlocks the latch assembly 701. The latch door includes a locking mechanism 703 and an access panel 705 mounted near the door. Assembly 701 is a latch and door handle, knob or door handle / knob function. It contains other mechanical components that provide a door control system and is generally attached to the door it controls. The latch assembly 701 may be an electronically controlled mechanism, such as a solenoid controlled locking mechanism. The locking and unlocking mechanism of the latch assembly 701 is also included. It is controlled by module 703, which sends lock and unlock signals to the electronic locking mechanism. The latch assembly 701 is generally an electronic module operable to A mechanical lock and unlock device, such as a keyed mechanism, that allows the lock to be opened using a physical key. This also includes the structure.

[0069] The door lock module 703 includes a latch assembly 701, more specifically, a latch assembly The door lock is electrically connected to the locking mechanism of the assembly 701 by a wire or other conductor. The module 703 is typically battery-powered and attached to the door, but the door lock Module 703 can be located in different locations depending on the implementation. 3 and the electronically controlled locking and unlocking mechanism of the latch assembly 701. The same battery can be used to power the electronically controlled locking mechanism. In addition, the door lock module 703 communicates wirelessly with the access panel 705, The system receives a command to unlock the door from the

[0070] The access panel 705 communicates wirelessly with the door lock module 703 to unlock the door. The access panel 705 also provides instructions to the door lock module 703 for The information stored in the guest's medallion 11 is securely stored in the guest's medallion 11 through wireless communication. Based on the reading, it will either command the door lock module 703 to unlock the door or The access panel 705 additionally identifies whether the guest is a guest or not. 0 to communicate with the central reservation server 21 for information about guest access permissions to that door. Securely read and use information obtained from guest medallions (e.g., unique encrypted based on whether the guest's ID matches the guest's access authorization for that door. Specifies whether to command the door lock module 703 to unlock the door. The access panel 705 generally requires an external power source, although the access panel 705 may be battery powered. Receives power from a source (e.g., via Power over "Ethernet" (POE)) In some examples, the access panel 705 may be connected to the internet via, for example, a Wi-Fi network. However, generally, the access panel 705 is connected to a wired network (e.g., an "Ethernet" network) and It communicates wirelessly with the central reservation server 21 as needed, and receives power for operation through it. The access panel 705 must be able to continue functioning even if the power it receives from the power grid or generator is interrupted. It can be connected to an uninterruptible power supply (UPS) so that

[0071] 7C and 7D provide detailed views of an exemplary access panel 705. As shown, the access panel is designed for use with flat panel displays (e.g., 7" touchscreen). Medallion 1 (sensor-type display), built-in camera, and BLE and / or NFC 1. The flat panel display includes a wireless transceiver and associated antenna for communicating with the The display provides a greeting to the guest as the door is unlocked for them, To provide information to guests whose doors cannot be unlocked and to provide other information Other features of the access panel 705 are described in more detail below.

[0072] 7G and 7I show a latch assembly 7 including a door handle / knob and a door latch mechanism. 7E provides an exploded view of the door lock module 703. can be positioned within the case of the latch assembly 701, and the latch assembly 70 Controls the operation of the electronic unlocking mechanism of 1.

[0073] Additionally, as shown in Figures 7E, 7G, and 7I, the latch assembly 701 The latch assembly 701 is attached to the spindle of the door handle and connects the door handle to other parts of the latch assembly 701. For example, the insulating sleeve may include an insulating sleeve configured to electrically insulate the The door handle can be isolated from the latch mechanism. Used by the door lock module 703 as a communication antenna for its ISM radio The door handle is insulated so that the door lock module 703 can It can also monitor the capacitance of the door handle and identify changes in capacitance. In one example, the door lock module 703 can further Charge the battery to a nominal voltage (e.g., 0.05V) and check that the potential of the door handle has returned to zero. The door lock module 70 measures the change in the potential of the door handle by identifying the door lock. By monitoring the capacitance performed by the door lock module 703, A person touches, touches, or approaches the door handle (e.g., within a few centimeters) only when a person touches or approaches the door handle , can be adapted to activate the unlocking mechanism of the latch assembly 701.

[0074] FIG. 7F shows a semi-transparent view of an alternative latch assembly 701. As shown, the latch assembly The assembly includes an LED status indicator, which is located around the base of the door handle. The status of the door latch assembly is indicated by a transparent ring indicator. In one example, an LED status indicator is used to provide information about the Provide green lighting when guests are allowed to open the door and green lighting when guests are allowed to open the door. If permission is denied, a red light will be provided.

[0075] FIG. 7H illustrates an exemplary door lock module 703 and access panel 705 components. As shown in FIG. 7H, the door lock module 703 a microprocessor that controls the operation of the lock module 703; and a memory for storing instructions to be executed on the door lock module 703. , radio frequency (RF), infrared (IR) or capacitive proximity sensors, is used to identify when a guest's hand touches or approaches the door handle. The door lock module 703 additionally has an encrypted connection with the access panel 705. This includes short-range radios, such as those operating in the ISM band, for controlled wireless communications. The clock module 703 is connected to a battery and a boost converter such as a 4.5V boost converter. Powered by.

[0076] The access panel 705 includes a microprocessor that controls the operation of the access panel 705. and a memory for storing instructions that are executed on the microprocessor. 705 additionally includes an I for encrypted wireless communication with the door lock module 703. This includes short-range radios, such as radios operating in the SM band. It may include a backup battery to provide backup power, and is generally referred to as an "Ethernet This includes power sources that receive power from an external source, such as power received via a "net" cable. The panel 705 additionally includes a BLE transceiver and antenna, and an NFC transceiver and One or more transceivers and associated components, such as a transceiver and antenna, for communicating with the medallion 11. In some examples, the antenna of the access panel 705 is specifically The display panel 705 is designed to surround the outer edge of the display. Instead, the access panel 705 is fitted with a spotlight center located in the ceiling directly in front of the door. The access panel 705 may be associated with (connected to) the beacon 15, and operation of the access panel 705 may The spotlight sensor 15 detects the presence of a gated person directly in front of the door. In addition, the network transceiver The access panel 705 can be used over a wired or wireless network, for example, for guest engagement systems. 10. The system 10 can communicate over a communication network 19 with a central reservation server 21. Generally, each access panel 705 is associated with one particular door adjacent to it. The access panel 705 has a one-to-one relationship with the door lock module 703 of that door. linked so that the access panel 705 can only control the unlocking of one door, The door lock module 703 responds to commands only from its access panel 705. It works like this.

[0077] In operation, the latch assembly 701 generally holds the door in a locked position by default. The access panel 705 includes a medallion 11 that operates near the access panel 705. Configure the BLE transceiver ( or the BLE transceiver of the associated sensor 15) in an active state. The access panel 705 and / or its associated sensor 15 may be Beacon signals transmitted by recognized medallions within a range of ~4 feet The medallion 11 may be configured to detect the presence of a recognized medallion 11 on the access panel 7. 705 and / or its associated sensor 15. begins to receive periodic beacon signals transmitted by that Medallion 11 and the door unlocks. Start the sequence.

[0078] First, based on the timing of receipt of the recognized beacon signal, the access panel 705 The medallion checks for communication from the guest engagement system 10. Then, during the specified period, the access panel 705 , initiates a secure connection with the medallion 11, thereby allowing the access panel 705 to A unique secret identifier for each user (using encryption such as Elliptic Curve Cryptography (ECC) encryption) The unique covert identifier uniquely identifies the medallion 11. This may take the form of an encrypted code, for example a 48-byte encrypted code. , the access panel 705 and medallion 11 may be used to provide a secure and / or encrypted communication channel. A panel is established through which the medallion can transmit its unique secret identifier to Access Panel 7. 05. Typically, a unique secret identifier is communicated over an encrypted BLE connection. Upon receiving the covert identifier, the access panel 705 communicates with the lock control unit (LCU) , which queries its local memory to find the unique secret identifier associated with it. This identifies whether the guest and medallion currently have access to the door. For this purpose, the access panel 705 stores in its local memory the current and future White, containing a record of the unique secret identifier of the medallion that will grant access to the door. If the unique secret identifier received from Medallion 11 is encrypted, If so, the LCU decrypts the identifier and determines whether the decrypted identifier is on the whitelist. Identify the guest currently associated with that unique secret identifier and Medallion 11. If the access panel 705 determines that the person is authorized to access the door (e.g., the unique secret identifier of the user is included in the whitelist), the access panel 705 Displays a welcome message on the screen and begins unlocking the door. If the identifier you entered is not on the record of identifiers authorized to access the door, the access panel If 705 identifies, the access panel 705 may communicate with the reservation service over the network 19. Querying the 21st floor for updates on medallion identifiers that have been granted access to the door (existing If the received identifier is not included in the update information, Access Panel 705 indicates that the guest is currently authorized to access that door. identify that a guest is not present and, optionally, activate the camera to take a photograph of the guest; The photo is sent to the central server 21. The access panel 705 has multiple medals within its vicinity. If an on11 is detected, the access panel 705 will Follow the steps above to display a welcome message on the guest's display screen in their language of choice. to identify each guest associated with a medallion11 that has been granted door access. However, if at least one of the detected medallions is on the whitelist, the door will be unlocked. Start.

[0079] As part of unlocking the door, the access panel 705 activates its ISM radio to Establish a secure communication channel with the ISM radio of the associated door lock module 703 A secure communication channel is established to allow guests or crew members to gain access to the door. Once identified as authorized, the access panel 705 communicates with the secure ISM channel. and sends an arming code (for example, a door unlock permission signal) to the door lock module 703. The arming code is, for example, encrypted using the 128-bit Advanced Encryption Standard (AES). In response to receiving the arming code, The door lock module 703 then activates a proximity sensor (e.g., a capacitive proximity sensor). so that the guest's (or crew member's) hand does not come into contact with or approach the door handle. Monitor whether the guest's (or crew member's) hand touches the door handle. or proximity to it, the door lock module 703 Activate the unlocking mechanism (e.g., solenoid) of 701. When the door is unlocked and opened, The door lock module 703 notifies the access panel 705 that the door has been opened. The access panel 705 then signals the medallion 11 in beacon operation mode. You can command it to return to the mode.

[0080] Optionally, the door lock module 703 may be configured to lock the door when a person's hand touches the door handle. Therefore, the door unlock permission signal can be constantly monitored. If a signal is not received from the access panel 705, the door lock module 703 When it is determined that the door handle has been touched or approached, the door lock module 703 may transmit an unauthorized access attempt signal to the access panel 705. In response to receiving the signal, the access panel 705 activates its camera to A photograph of a person attempting to access the site is taken and the photograph is sent to the central server 21.

[0081] The Medallion 11 is configured to operate in both two-way and beacon modes of operation. In some embodiments, the door unlock sequence described above may include additional steps. When the Medallion 11 is operating in two-way operation mode, the door unlock sequence is Optionally, if it is determined that the door is unlocked, the door lock mode The module 703 can communicate to the access panel 705 that the door has been opened. The access panel 705 then indicates to the medallion that the medallion may return to beacon operation mode. You can contact Darion 11.

[0082] When Medallion 11 is operating in beacon operation mode, the guest engagement system The system 10 can command the medallion 11 to switch to a bidirectional mode of operation. This allows medallion 11 to establish a secure communication channel with access panel 705, To enable the access panel 705 to provide a unique secret identifier for the medallion To this end, the access panel 705 may need to be Medallion will then receive the guest engagement based on the timing of the beacon signal received from Dallion. This indicates the start of the next period during which the system will check for communication from the management system 10. Then, during the specified period, the access panel 705 will allow the medallion 11 to: Sends a communication that causes the medallion to switch to a two-way operation mode. For example, The module 705 may transmit a request for the medallion's unique secret identifier and receive the request. In response, the medallion switches to two-way mode while continuing to transmit periodic beacon signals. can be switched to.

[0083] In another example, the guest engagement system 10 may include a medallion 11 accessing before reaching the vicinity of the panel 705 (e.g., within 2-4 feet of the access panel 705). Before the medallion 11 is turned on, the medallion 11 may be switched to a bidirectional mode of operation. The positioning services provided by the guest engagement system 10 are The location of each guest within the facility is monitored via the medallion 11. Specifically, The network 13 of sensors 15 of the engagement system 10 includes: 15 continuously monitors the beacon signals received from the medallions 11 and 15, and the medallion 11 in proximity to the received beacon signal and the public identification contained therein. Identify based on the location of the Medallion 11. The management system 10 recognizes the medallion and associates it with the medallion 11. For example, the system 10 can determine whether a person is approaching a locked door that is locked by a medallion. On 11 is a hall containing a guest-accessible door associated with that medallion. or that the medallion 11 is within a predetermined proximity (e.g., 100 In response to this determination, the guest engagement The communication system 10 communicates with one or more sensors 15 within communication range of the medallion 11. Send a wake command to Medallion 11 to switch it into two-way operation mode. Send it to 11.

[0084] In the above example, the guest engagement system 10 additionally includes a medallion 11 Medallion 11 approaches the door, whereas access panel 705 of the door is accessible to It may then send a wake command. In response to the wake command, the access panel , a list of authorized users that are within its reading range and stored by the access panel 705 For every medallion on the list (e.g., Wahoo Trial List), You can now start monitoring the transceiver.

[0085] The above description of the functionality of the automatic door lock assembly 700 is based on BLE. The focus is on communication between the detection and access panel 705 and the medallion 11. However, neither the access panel 705 nor the medallion 11 supports NFC-based detection. The access panel 705 is configured for NFC-based communication. It also provides the functionality to unlock the associated door. NFC-based communication is particularly useful for Medalio The battery of the medallion runs out, and therefore the medallion emits a BLE-based beacon signal. It can be used when you are unable to engage in NFC-based communication or BLE-based communication. To support NFC communication, the access panel 705 periodically transmits an NFC read signal or It emits an NFC interrogation signal that is sent to all passive NFC-based devices in its vicinity. Medallion 11 is located near access panel 705. When connected, the NFC reading signal activates the medallion's NFC antenna and transceiver. and activates the Medallion 11 to send an NFC-based response containing a public identifier for the Medallion 11. Based on the received response signal, the access panel 705 The Sesspanel 705 then establishes a secure NFC-based communication channel with the Medallion 11. The process is similar to the BLE-based unlocking process described above (all communication is via BLE transceiver). NFC-based unlocking protocol (except that it is performed using an NFC transceiver rather than a The NFC-based unlocking process can proceed as follows: It can also be used with NFC-enabled devices other than the Medallion, such as NFC-enabled access cards. Cut.

[0086] In addition to the sensors 15 attached to the interface device 17, The maintenance system 10 is a sensor network of stand-alone sensors 15 installed throughout a facility(ies). Each sensor 15 has a known location and is connected to the network 13. The sensor 15 stores a log of each medallion 11 detected by each sensor 15 and the associated time. Used to track the location of medallions within the facility by creating stamps Additionally, each sensor 15 is capable of two-way communication with medallions 11 within its communication range. This includes beacons and other signals transmitted by Medallion 11. This includes detecting the medallion 11 through the detection of the medallion 11 and sending and receiving signals to and from the medallion 11. Examples of stand-alone sensors 15 are shown and described in FIGS. 8A-8D. 8A and 8B show diagrams of a directional or omnidirectional sensor, and 8C and 8D show diagrams of a spotlight sensor. An omnidirectional sensor has a long communication range that extends in all directions around the sensor (for example, For example, 30 to 50 feet, up to 100 feet or more), and directional sensors A similarly long range (e.g., 30-50°) extending in some (but not all) directions around the 0 feet up to 100 feet or more). The spotlight sensor has an adjustable It has a shorter beam diameter and a range of up to 7-10 feet or less. The beam shape is typically non-directional in a selected direction from the sensor. Each sensor has a communication range that extends over a shorter distance than a directional sensor (e.g., 15 feet or less). Note that the communication range of the sensor can be adjusted downward from the maximum range values ​​stated above.

[0087] FIG. 8A shows an electronic component PCB 8 mounted between a bottom plate 811 and a radome 801. 8 shows an exploded view of a directional or omnidirectional sensor including a sensor element 807 and an antenna PCB 803. The antenna PCB 803 has an antenna element 802 mounted thereon, which The antenna element 802 is communicatively connected to the circuitry on the antenna PCB 803. 8E-8H and 8K-8N, which provide directional or omnidirectional sensitivity to the sensor. The antenna PCB 803 is connected to the The connector 809 communicates with the electronic component PCB 807 via a wired connection. The sensors 15 may be mounted on the ceiling or walls of the facility or It can be mounted therein (for example, using a connector nut 813) and attached to the sensor. Used to monitor and communicate with nearby (e.g., within communication range) medallions. Figure 8B shows the directional or omnidirectional characteristics of all components when installed together. The sensor is shown.

[0088] FIG. 8C shows the electronic component PCB 8 mounted between the bottom plate 811 and the radome 801. 8 shows an exploded view of the spotlight sensor including the antenna and the decorative base 814. The antenna PCB 803 can be provided with an antenna mounted thereon. element 802, which is communicatively connected to circuitry on the antenna PCB 803 The antenna element 802 is a spotlight or spotlight shown in detail in FIGS. The antenna has a unique shape that gives the sensor a single beam directional sensitivity. Antenna PCB 803 with foam spacer 804 attached to its surface. 804. The antenna PCB 803 includes an antenna element 802 mounted on the The cable 805 communicates with the electronic component PCB 807, and the connector 809 connects the electronic component PCB It provides a connection between the CB 807 and the wired network 19. The sensor 15 is connected to the ceiling of the facility. Can be attached to or into a well or wall (e.g., using a connector nut 813) This allows the sensor to monitor medallions that are close to the sensor (for example, within the communication range and beam). Figure 8D shows all the components attached together. This shows the spotlight sensor in this case.

[0089] The antenna is mounted on a PCB 803 provided within the sensor as shown in FIGS. 8A-8D. A detailed view of the antenna element 802 that can be used is provided with respect to Figures 8E-8M. 8E-8H show antennas provided in directional sensors such as those shown in FIGS. 8A and 8B. 8 shows a detailed view of antenna element 802. Antenna element 802 is mounted in a wall or ceiling mounting position within a facility. and have a wide beamwidth to obtain a linearly polarized radiation direction at the front of the antenna. The top and side views shown in Figures 8E-8G provide directional sensing capabilities. As can be seen, the antenna element 802 has an inverted V shape that is generally symmetrical about a centerline. and two tabs extend downward from the main surface of the antenna to connect it to the antenna PCB 803. The antenna main surface shown in Figure 8E has a rectangular central section. It has symmetric parallelogram extensions extending from either side of the rectangular central portion. Exemplary dimensions of the antenna element 802 are measured in inches and are provided in the figures. The dimensions shown are exemplary and the antenna element 802 (and related Depending on the specific application for which the associated sensor 15) is designed, the dimensions shown may vary. In particular, the dimensions can be adjusted depending on the antenna's center frequency and impedance mapping. For example, the dimensions provided may be adjusted to suit the antenna requirements. For element 802, the corresponding PCB ground spacing and enclosure dielectric proximity are taken into account. GHz resonant operating frequency (within the BLE operating range within the ISM band) A lower tab extending downward from the main surface of the antenna may be electrically connected to PCB 803. 802 to the PCB ground. It also serves to keep the device at an appropriate height away from the surface.

[0090] 8I-8J show a spotlight (or spotlights) such as those shown in FIGS. 8C and 8D. 8 shows a detailed view of an antenna element 802 provided on a (beam) sensor. , designed for ceiling mounting positions (or wall mounting positions at high points with downward slopes) within a facility. and a high gain and a narrow beam of directionality (i.e., a spotlight) to obtain circularly polarized (CP) radiation. The top and side views shown in Figures 8I-8J provide a light sensing capability. As shown, the antenna element 802 has a generally flat shape with opposing corners that form square sides. The antenna element of FIGS. 8I and 8J has a square shape cut at a 45 degree angle. 802 is attached to the antenna PCB 802 via a foam spacer 804 as shown in FIG. 03. Exemplary dimensions of the antenna element 802 are in millimeters (mm). The dimensions provided are exemplary and are based on the antenna requirements. The element 802 is the specific antenna element for which the antenna element 802 (and associated sensor 15) is designed. Depending on the specific application, the dimensions may be increased or decreased relative to the dimensions shown. Select and adjust to vary the center frequency, axial ratio and impedance matching of the antenna For example, the dimensions provided are for the antenna element 802 and the corresponding PCB ground Considering the dielectric proximity of the gap and the enclosure, the resonant operating frequency is 2.4 GHz (ISM band) The BLE operating range may be selected to provide a

[0091] 8K-8N show detailed views of antenna elements 802 provided within the associated sensors. For example, the antenna elements shown in FIGS. 8K-8N can provide omnidirectional sensing, and the antenna elements shown in FIGS. 8A and 8B The antenna element 802 may be used in a sensor 15 such as that shown in Can be designed for ceiling mounted position and linearly polarized to obtain an azimuth omnidirectional sensing pattern As shown in the top and side views in Figures 8K-8M, The antenna element 802 has a generally symmetrical shape about a centerline, and the major surfaces of the antenna 8A. The main surface of the antenna shown in Figure 8K is , having a generally circular shape. Exemplary dimensions of antenna element 802 are measured in inches and are: The dimensions provided are exemplary and the antenna element 802 has Depending on the particular application for which the antenna element 802 (and associated sensor 15) is designed, The dimensions shown may be scaled up or down depending on the application. In particular, the dimensions are relative to the center circumference of the antenna. It can be selected and adjusted to change the frequency and impedance matching. The dimensions provided are for the antenna element 802 with the corresponding PCB ground spacing and enclosure dielectric proximity. Considering the frequency of the BLE, the resonant operating frequency is 2.4 GHz (BLE operating range within the ISM band). A lower tab extending downward from the main surface of the antenna may be selected to provide a P It serves as a power tap and a ground tap electrically connected to CB 803 and also serves as an It also serves to hold the tena element 802 at an appropriate height away from the PCB ground plane. The ground taps can provide different current directions on the surface of the antenna radiating element 802 .

[0092] Typically, the guest engagement system 10 includes an interface device 17. The sensor 15, e.g., the antenna of the access panel 705 used to unlock the door, , the interface device 17 is configured to detect only the medallions 11 of guests in close proximity to the interface device 17. In addition, the antenna is adjusted to have a limited range (e.g., 2-4 feet). The sensor 15 of the interface device 17 detects the medallion 11 only in the selected orientation. The sensor may be a directional or spotlight type sensor operable to emit , the sensor associated with the access panel 705 is May be operable to detect only medallions 11 placed within a limited distance On the other hand, sensors on payment terminals or vending machines may be located within a limited angle range from the sensor (e.g., Directly in front of the payment terminal or vending machine and within a limited distance (e.g., 2 feet) Only medallions 11 installed on the

[0093] As previously mentioned, sensors 15 are installed throughout the facility to detect the location of medallions 11 throughout the facility. It is used to monitor and provide services to guests based on the sensed signals. Specifically, the sensor 15 is configured to detect whether the guest engagement system 10 is The position information is used to provide the management system 10 with selectable accuracy. With low accuracy, the location of Medallion 11 can be determined at any given time by a beacon signal from Medallion 11. The sensor 15 or other device that detects the signal is identified based on an identifier of the sensor or sensors. In this way, the position of a medallion at a given time is determined by the last detected position of that medallion. The known location of the sensor (and / or other devices, if known) that detected the beacon signal. To determine the location of the medallion 11 at a higher granularity, Therefore, the medallion's position is calculated based on the beacon signal measured at each of the sensors that received the beacon signal. based on the relative received signal strength of the control signal and / or the sensing range and sensing beam of the sensor. It is identified based on its characteristics (e.g., sensing range and sensing direction). If these beacon signals are received by three or more sensors 15, each of the sensors 15 the relative received signal strength of the beacon signal at each of the sensors 15 (and / or The delay between the reception of the signal is used to calculate the medallion for each known position of the sensor 15. The position of the antenna 11 can be determined by triangulation.

[0094] The location of the medallion 11 within the facility is monitored by sensors 15 of a sensor network 13. Not only that, but also the interface device 17 of the guest engagement system 10 This can also be done by installed sensors 15, for example automatic door locks located throughout the facility. The access panel 705 of the assembly 700 is configured to allow all air passing through the access panel 705 to pass through the access panel 705. The access panel 705 can be used to detect all detected medallions 11. The identification information of all medallions 11 can be sent to a central location server, which Keep a log of Dallion's location with associated timestamps. In addition, monitor the location. The service can be used with BLE or NFC enabled devices, such as the guest engagement system10. BLE or NFC-enabled mobile device, tablet computer, or This can be done through sensing the medallion 11 with an interactive display. BLE or NF C-enabled mobile devices, such as guest mobile devices or staff member mobile devices. Bullet will detect Medallion 11 within range of the device and Lion 11 identifier along with the device detection timestamp and location (if available) to a central location server together with

[0095] Medallion 1 provides continuous real-time monitoring of Medallion 11's location. Each of the sensors and devices that detect the medallions will receive the identification information of all the medallions detected. The central location server sends the detected time stamp to the same central location server. keeps a log of all medallion positions and associated timestamps. The server therefore records the last known position of each medallion in the Based on the last log entry to be made, or the log for that medallion 11, if applicable based on the last two or more entries in (e.g., combining different location sensing methods) This can be used to determine the location (providing higher position accuracy). The guest engagement system 10 then provides real-time (or provides near real-time ratings. Location information is used by the guest engagement system10 to provide additional services to guests or other additional services, such as when Medallion 11 arrive at the arena, move within the arena, stay within the arena for a specified period of time, or Activate personalized interactions when leaving a space equipped with a logger or sensor 15 It can further be used to provide notification events to the system that can be used to

[0096] Location-based services involve the use of sensors15 placed near the entrances and / or exits of a facility. This can be further improved through the use of The last entry for a particular medallion in the log is for that entry / exit. If the log does not include any subsequent detection of Medallion 11 within the facility, If not, the system will identify Medallion 11 (and its associated guest) as having left the property. Then, if the medallion 11 is detected again at the same (or a different) entrance / exit, The medallion can be identified as having re-entered the facility. Guest Engagement System 10 then records the logs of Medallion 11 that are in the facility and Medallion 11 that have left the facility. Based on these logs, the user may be able to, for example, Notifications can be provided to inform family members that they have left and / or returned to the facility.

[0097] In addition to the above functions, the guest engagement system 10 may also be used to facilitate emergency mustering or It can also be used for evacuation, etc. Specifically, the guest engagement system 10 (or ship) includes a sensor 15 configured to monitor the position of the medallion 11 within the ship. To achieve this, the guest engagement system10 will monitor the medallion11 of all guests. Always maintain current, up-to-date information about guests' locations within the venue based on their monitored locations. Based on the current information of the guest's location, the guest engagement system 10 Dynamically assign guests to emergency meeting points or evacuation routes when emergency gathering or evacuation actions are performed. Specifically, the guest engagement system 10 can assign Or direct guests to the emergency assembly point nearest to their current location when an evacuation action is triggered. Dynamically assign guests to emergency meeting points or evacuation routes using the evacuation route assignment method The guest engagement system 10 may additionally or alternatively include emergency assembly Or when evacuation actions are triggered, certain emergency assembly points or evacuation routes may become overloaded. Dynamically assign guests to emergency meeting points or evacuation routes to avoid For example, large numbers of guests are concentrated in a particular part of the facility (e.g., In situations where you are at or near the stern, use dynamic allocation to emergency assembly points or evacuation routes so that no emergency assembly point or evacuation route is overloaded with guests. In addition, the guest engagement system 10 can ensure that the During emergency gatherings or evacuation, monitor the location of medallions and gates to ensure the safety of guests within the facility. The latest real-time data obtained based on real-time monitoring of position changes (i.e., movement) Based on real-time information, emergency meeting points or evacuation routes assigned to specific guests will be dynamically In this way, the emergency meeting point or Evacuation routes are used when guests take unplanned routes during emergency gatherings or evacuation, for example. If a guest takes an unplanned route to look for a child during an emergency meeting or evacuation, or It can be updated if strikers have to navigate smoke-filled hallways during an evacuation.

[0098] The guest engagement system 10 is configured to ensure that all guests are evacuated during an emergency gathering or evacuation. Identifying a room as having no medallions, for example, and / or All guests associated with that room are elsewhere in the facility (monitored guests This can be further used to automatically identify the Conversely, the guest engagement system 10 can be used to Identifies the room in which the guest is located (based on the location of the monitored guest medallion) direct crew and / or emergency response personnel to identified rooms to assist with the evacuation of guests. It can be used to

[0099] Guest engagement system 10 for use in emergency assembly and / or evacuation The above features are due in part to the guest engagement system being used during emergency assembly or evacuation. This is made possible by being able to communicate information to guests. The management system 10 includes access panels 705, interactive displays 17, and other devices located throughout the facility. c and portal 17d. Specifically, the guest engagement system 10 may display emergency assembly and / or evacuation instructions, e.g., on the display of the interface device 17. If necessary, provide arrows (or more detailed instructions) pointing to emergency assembly points and evacuation routes. , each guest having a medallion detected in the vicinity of each interface device 17. Customize it to suit your needs, for example, commanding one guest to evacuate in a specific direction. , instruct other guests to evacuate in other directions (e.g., by directing other guests to their group) (so that you can reunite with other guests in the loop). to provide information about other guests in the same group to The current location of the wife or friend, their assigned emergency meeting point and / or their assigned It can also provide information about designated evacuation routes. Instructions are customized for each guest. It can also be customized and displayed in the guest's language of choice.

[0100] The guest engagement system 10 provides services through various modalities and terminals. For example, as shown in Figure 9, The engagement system 10 includes an end device 18, for example, a mobile device 18a ( e.g., a smartphone), a tablet computer 18b, an interactive display 18c (e.g., touch-enabled display screens), web-enabled televisions (e.g., cabin televisions), desk Through a laptop computer 18d and / or web interface and kiosks, etc. Generally, the end device 18 is a processor memory, stored program instructions, user input interfaces such as displays and touch screens interfaces, although additional components (or fewer components) may be used. Several end devices, including interactive displays, web-enabled televisions, and kiosks, The device 18 may also function as the interface device 17, and vice versa. An LE-enabled (e.g., containing a BLE transceiver) end device 18 typically Conversely, it can also function as a user input interface, Provides access to guest engagement applications, described in more detail below. The interface device 17 can function as an end device 18 .

[0101] Services and engagements provided by the guest engagement system 10 The data is stored on the end device 18, such as a dedicated guest engagement application. provided through an application or other executable program executed by it Services and engagements may alternatively or additionally be provided by end devices. 8, which runs on a server 21 accessed through a web browser executed by A web-based guest engagement interface or the like having a communication connection with the server 21 Services and engagements can generally be provided through a At least in part, the network connection of the end device 18 (e.g., the Internet) data retrieved from the server 21 of the guest engagement system 10 via While certain services and engagements depend on the data and information provided, network connectivity and other The data and information can be provided without being retrieved from the server 21. To receive the data, the end device 18 communicates with the server through a communication network 19 in FIG. The communication may be wireless (e.g., in the case of end devices 18a and 18b) or wired (e.g., in the case of end devices 18a and 18b) with server 21. , end devices 18c and 18d) are shown having connections. Network 19 is a network that can be used for local area networks (LANs), wide area networks (WAs), and Note that the network may include one or more of the following: a WAN, the Internet, etc.

[0102] As shown in Figure 9, the entity through which services and engagements are provided Some of the handheld devices 18 are BLE-enabled devices, such as BLE-enabled mobile devices 1 8a, tablet computer 18b or interactive display 18c. When such an end device18 runs a guest engagement application, The engagement application optionally communicates with the BLE transceiver of the end device18. The receiver may be activated to provide additional services to the user, such as guest engagement. The BLE application activates the BLE transceiver of the end device 18 and The BLE transceiver is used to transmit the data within the BLE communication range of the end device18. It can check for beacon signals emitted from Lion 11. The client application may optionally include a medallion from which the beacon signal is received. The identifier of the application 11 is sent to the end device 18 along with the reception timestamp and location information (if available) If so, the guest engagement application may report the guest's name to the server 21. Using an activated BLE transceiver, the Medalio from which the beacon signal was received In one example, guest engagement The application may cause the medallion 11 to change its operating mode. In one application: The Guest Engage application connects the BLE transceiver of the end device18 to the guest Engagement system to send out advertisements and medallions. When a Medallion 11 detects an advertisement, all Medallion 11s within its communication range Other uses include guest engagement. The application can be used to control a Medallion 11 operating in beacon mode in two-way or single-seat mode. Switch the Medallion 11 to a group operation mode or use it as a beacon while it is operating in two-way mode. The operation mode can be switched to either the sleep mode or the sleep mode.

[0103] In some instances, the guest engagement application may additionally or alternatively Then, when the application is executed on an NFC-enabled end device18, In this situation, the application may activate the NFC transceiver of the device 18. Use the app to discover the Medallion 11 and engage in communication with it via NFC In particular, the description herein focuses on the connection between the end device 18 and the medallion 11. Although the focus is on BLE-based communication, the features described for BLE-based communication are also applicable to NF When using an end device 18 that supports C, the connection between the end device 18 and the medallion 11 It can also work through NFC-based communication between

[0104] References throughout this specification to a Guest Engagement Application The management application is stored on and executed by the end device 18. It refers not only to examples that take the form of an application or other executable program, but also to The engagement application may use a web-based interface or other terminal-based This also refers to examples that take the form of a web-based interface. The user interface provided through the base interface is similar, but Certain features of the Customer Engagement Application may be application-based or web-based. In addition, guest engagement apps may only be offered through a web-based interface. References to an application may refer to different versions of the application, including: A guest-only version containing only guest features, and additional features provided to hosts or staff. A staff-only version with additional features, provided for supervisors who supervise staff members A supervisor-only version that includes functionality for system administrators only, and an administrative version that includes functionality for system administrators only. Includes the original version.

[0105] To use guest engagement applications through end devices 18 Guests are generally required to identify and authenticate themselves before entering the venue. If this is not done, the guest will only have access to limited features of the application, and guests may not have access to information specifically based on their user profile. The guest engagement application runs on a BLE-enabled end device18 In the example shown, the guest engagement application receives notifications from the guest's medallion. Check for BLE beacon signals and detect one or more beacon signals responds to a request and sends a personalized message to guests automatically identified based on the detected beacon signal. A secure logon page can be provided, so guests do not need to enter a password or personal identification number. By entering a number (PIN) into the application, you authenticate yourself and access the application. The application can log in to the application on an end device that is not BLE-enabled. If the guest medallion beacon signal is running on the device 18, If not detected by the application, the guest may enter a username and password or personal identification number. By entering both your ID and PIN into the application, you identify and authenticate yourself. The application can be accessed from the guest's own mobile device and logged in to the application. When running on device 18a, the guest can access the application. To avoid having to enter your password or PIN each time you log in to the application, Note that you can choose to leave the guest in the on state. Otherwise, the guest will not be able to If there is no user interaction for a specified length of time, the application In addition, logon is based on the detection of the Medalio beacon signal. If the medallion beacon signal is not received within the application for a predetermined length of time, the guest If the medallion 11 is no longer detectable by the application or end device 18, If a user is identified as having walked away from the hand device 18, the user may be automatically logged out.

[0106] Once logged in, the application will automatically access the server 21 for identification and authentication. Profile information associated with authenticated guests can then be securely retrieved. The accommodation will prompt the guest to provide or complete the missing profile information. or to prompt the user to review the information, which can then be sent from the application to the server. The profile information will be uploaded to the website on the 21st. The profile information will include your name, ID photo, booking and and other reservation and payment information (e.g., information about the guest's stored payment modalities). Profile information may also include other information related to the guest. This includes past, present and future guest behavior (bookings and reservations, as well as location data). past, present and future locations (bookings and reservations and location data) (identified based on data), past, current and projected future orders and preferences, etc. Profile information may include photos, music, videos, and other types of data related to a guest. You can also do this.

[0107] Guest engagement system through a guest-only version of the application 10 provides various services to guests. For example, You can use the application to find accommodations, restaurants, shows and activities. You can review the guest's bookings, registrations and reservations, including past, present and future registrations. Guests can use the application to view available accommodations, restaurants, shows and You can also receive information about activities and make reservations. Personalized future bookings for guests based on their profile information Guests may use the application to make reservations, registrations, and bookings. Photos, videos and other media items provided by the store engaging system 10 You can also review the system, including photos, videos, and other information associated with that guest. Contains media items. The association of media items with a guest is Matching feel information with tagged information for media items, e.g. A video shows a guest's medallion being filmed at a location they visited. Feel and tag information, indicating that a photo contains a person related to the guest, Profile based on the person's medallion being detected near the photographer when the photo was taken The application may be based on game (optionally gambling) information, etc. It may also provide access to online shopping and other features.

[0108] The Guest Engagement System10 allows guests to interact with the guest-specific features of the application. A live show may be viewed using the personal version. Through guests' cabin televisions with access to guest engagement applications For more information, see Guest Engagement Applications. The guest engagement system 10 may be installed in a theater or other facility within the facility. Watch live shows, such as shows taking place outside a venue or facility, through the application In response to a selection, the guest may be provided with live audio and / or video of the event. In addition, the application allows guests to view live streams. In detail, the application allows you to interact with the performers appearing in the game. The test may be, for example, a user input interface for an application (e.g., a cabin TV). Type messages to the performers using the on-screen keyboard or remote control. or click a feedback button (e.g., "clap" button, "laugh" button, "support" button) button or "heart" button) to give the performer an instant It is possible to send instant feedback such as messages. The message and feedback are then displayed on a screen in front of the speaker. and / or activate pre-recorded applause or laughter for the performers. and (by) providing audio feedback to the performer, allowing them to hear the feedback they received from the guest. Feedback is communicated and the performer is able to engage with guests at the show.

[0109] In some examples, the guest engagement application may be an application users (both guests and staff) communicate with each other using the application The communication function provides text, voice and and / or video communication, such as chat communication, instant messaging (IM) ), voicemail or video voicemail, etc. In addition, communication functions This allows users to obtain information about other linked users, including their location. If a linked user is a guest, they can access other guests in that group. (e.g., other guests included in the same reservation, such as children or parents) or their guests If the guest or staff member accepts your request to link with the account, the staff member the person or persons to whom the service is provided (e.g., staff members) For example, a user can link Once this is done, the guest engagement application's communication functionality will be available to the guest (e.g., general location information (to indicate when other guests are on or have left the premises) and / or or precise location information (e.g., to indicate that other guests are in their respective cabins) The communication feature may allow other linked guests to participate in instant communication. This may include, in some cases, preventing guests from leaving the facility and being able to participate in instant communication. Can be identified.

[0110] The guest engagement system 10 is a guest engagement application Offers additional functionality through staff-only version. Guest Engagement App The staff-only version of the application is available for host and staff use on end devices1 8 to provide services and engagement to guests at the facility. Hosts and Staff are a staff-only bar in the guest engagement application. The application includes a BLE-enabled tablet computer18b end device (e.g., The device includes a BLE transceiver and a BLE antenna, but some In this situation, the host and staff may communicate with each other through other end devices (e.g., interactive displays). 18c, portals and door lock access panels 705, etc.) Access.

[0111] In one example, a staff-only version of a guest engagement application The app may be used by staff members to engage with guests. For this purpose The guest engagement application relies on the BLE transceiver of the end device. Using the BLE adapter, place the medallion 1 in the vicinity of the end device 18 (e.g., within the BLE communication range). Specifically, the BLE transceiver detects the presence of a 1 in the end device 18. It is used to detect beacon signals emitted by nearby medallions 11. When one or more beacon signals are detected, the guest engagement application The staff-only version of the The identifier is read from the server 21 and associated with the associated guest. The profile information read out is Typically, it contains a photo and name (or nickname) associated with the guest. The profile information is then provided on the display of the end device 18, thereby The staff member or host will then interact with the guest based on the retrieved profile information. For example, staff members can be The bar visually identifies guests and greets them by name or nickname; and You can discuss your guests' future bookings with them.

[0112] A situation in which profile information about multiple guests is received by an end device 18 So, the guest engagement application is a service that collects the profile information of multiple guests. In some examples, the profile may display information about each gateway from the end device 18. The estimated distances may be displayed in order of the estimated distances of the stops, in which case the estimated distances may be displayed on each guest's medallion. and each BLE beacon signal associated with and detected by the end device 18. The signal strength or transmission delay associated with the signal can be determined.

[0113] Based on the retrieved profile information, the staff member or host may assign the guest For example, a staff member or host may assist with booking guests, Review registrations and reservations and update guest profiles for future bookings, registrations and reservations provide personalized information and / or make recommendations or predictions for guests based on their personal information; Make arrangements, order food and beverages to be delivered to guests, and assist guests in staying on-site The application allows staff members or hosts to together with you, we may engage in games (including, optionally, gambling games) and provide other features. It may also be possible.

[0114] Guest Engagement System 10 is a staff-only version of the application As mentioned above, Medallion 11 can provide further payment functionality through Medallion 1 Establish a secure communication channel between 1 and a payment terminal (e.g., 17b) and secure the medallion. using the unique secret identifier or other encrypted information stored in the medallion 11, Authenticating the identity of the Medallion 11 over a secure communications channel and process payment transactions using payment information associated with the authenticated Medallion 11 based on Such payment transactions are carried out by connecting the medallion11 to a payment terminal ( For example, this can be achieved by BLE or NFC communication between vending machines, cash registers, etc. performed by cash registers and other payment terminals that do not require the presence of a staff member or cashier In addition, the streamlined payment process allows for staff-only access to the application. Specifically, through a staff-only version of the application. Therefore, staff members can view the guest's appearance and the photo stored in the guest's profile. Guest authentication can be performed through visual recognition of the guest based on a comparison with the Additionally, Guest Engagement System 10 is a staff-only version of the application. Use the application to authorize staff members to make payments on guest accounts. A prompt may be provided, for example, when a staff member placing orders on behalf of guests through the website (e.g., ordering food and beverages, registering for tours, (booking a seat in a show, upgrading a room, or paying for entry to a game, etc.) The prompt may be presented in response to a staff member authorizing the payment. To achieve this, two complementary discrimination modalities may be relied upon, but other numbers of discrimination modalities may also be used. Any identification modality (including one identification modality) may be used. For example, a prompt may be Detects the medallion of the guest to be charged (e.g., BLE and NFC communication modalities) Medallion 11 is detected using the The information (including the photo) is retrieved from the server 21 and the game associated with the medallion 11 is displayed. Show staff member photos and match guests interacting with staff members to the displayed photo. Prompt the staff member to visually confirm that the Once the app receives confirmation that the guest matches the photo, it contacts the app to process the payment. This example may rely on end devices 18 running a staff-only version of the application. The two complementary identification modalities used are medallion detection and guest identification. Visual confirmation of other information, but in other instances other modalities (and different numbers and combinations thereof) ) can be used.

[0115] The guest engagement system 10 also provides wayfinding functionality, Wayfinding interface through customer engagement applications The wayfarer provided by the guest engagement system 10 The wayfinding function is used for wayfinding in both moving and fixed reference frames. For example, in the case of wayfinding on a cruise ship, GPS etc. Conventional positioning systems are not easy to use for several reasons. First, cruise ships It is mobile and onboard wayfinding therefore requires a fixed (e.g., shore) reference. The GPS-based reference frame must be based on the ship's moving reference frame, not the ship's own frame. Positioning in a fixed reference frame and other fixed reference frame positions are of limited use, which is The PS-based location is used to determine where the user is located relative to a moving vessel. Second, cruise ships contain substantial amounts of metal and other surfaces, and this This disrupts the propagation of GPS-based signals (thus preventing GPS signals from being received on board). and / or generate substantial signal noise as a result of electromagnetic signal reflections on metal surfaces. As a result, conventional positioning systems are generally ineffective for wayfinding on ships. No.

[0116] To address the above-mentioned shortcomings, the guest engagement system 10 A unique wayfinding system based on a network of sensors In particular, the guest engagement system 10 includes a medallion 1 It maintains a database of locations where 1 has been detected. Each record in the database is displayed as a medallion. an identifier for the device (e.g., a medallion 1 broadcast as part of the device's beacon signal) 1), a location-related identifier (e.g., a public identifier for the sensor that detected the beacon signal), 15 or other antenna or device location identifiers and / or triangulation, multi-layer (more accurate positioning based on location or other positioning methods) and timestamp. The positioning performed by the engagement system 10 is therefore based on the sensor network. based on sensors in the network 13 and the end device 18 and interface device 17 As mentioned above, positioning can be performed based on beacons detected by the Depending on the type of sensor 15 that detected the beacon signal (for example, a spotlight sensor), (Sensors provide more precise location information than omnidirectional sensors), triangulation, and multilateration , depending on whether transmission delay or signal strength information from multiple sensors is used, etc. It can be performed at a precision level.

[0117] Therefore, the wayfinding provided by the guest engagement system 10 The guest engagement feature is a wayfinding service provided through the guest engagement application. Based on the positioning performed by the guest engagement system 10, including Specifically, the guest's location is provided based on the guest engagement system 10. The server 21 identifies the location of the user's medallion 11, and the identified location is used by the guess. identified by reporting to guests through our engagement application For example, the guest's location may be displayed as an address provided on the end device 18 that the guest is currently using. overlaid on a map or a 3D model of the ship shown on the application's user interface In this way, the location of the guest can generally be displayed on the end device that the guest uses. Instead of being identified by chair 18, the guest's location is instead generally by the engagement system 10 (e.g., the sub-system of the guest engagement system 10) server 21), to the sensor network 13 of the guest engagement system 10 The guest is identified based on the position of the detected medallion 11.

[0118] As previously mentioned, the sensor network 13 of the guest engagement system 10 It can be spread across several different facilities, including facilities above and outside the ship. The management system 10 can therefore be used in fixed facilities (e.g., land-based), mobile facilities (e.g., those on ships) and facilities that include both fixed and mobile components (e.g., cruise ships) Any of the facilities, including those that passengers access during the cruise (which may include both on-board and land-based facilities) This can be used to provide accurate positioning and wayfinding. In such a case, the guest engagement system 10 may determine whether the guest is currently using a fixed (e.g. depending on whether you are in a fixed (e.g., land) or moving (e.g., ship) reference frame. automatically locating the guest according to an appropriate fixed or moving reference frame and Guest engagement applications in a frame of reference identified as corresponding to the current location. Location information can be provided through the app.

[0119] As previously mentioned, the guest engagement system 10 may include a method for tracking the location of a guest by using a medal. Based on Medallion 11, more specifically, the beacon neologisms issued by Medallion 11 The detection can be based on the location of the detected object. Specifically, the known locations where the sensors 15 are installed and the sensing ranges of the sensors (e.g., The detection depends on the shape and orientation of the directional sensing area. End devices, including end devices 18 that change location, such as a red computer 18b 18. In particular, for end device 18, The location of the end device 18 having a fixed location is determined by the location of the guest engagement system 10. The server 21 can store the location information, and the stored location information can be used to determine the location of the detected medallion 11. can be used to identify

[0120] In the case of a mobile end device 18, the guest engagement system 10 It relies on two sources of information to determine the current location of the end device 18, thereby The location of the medallion 11 detected by the device 18 can be inferred. The guest engagement system 10 receives a beacon signal from the end device 18. and receiving periodic reports containing the identifiers of the detected medallions 11 therefrom; By locating the end device 18 from which the report was received, The guest engagement system 10 then The location of the end device 18 is determined by the number of devices through which the end device 18 is connected to the communication network of the system 10. based on the identity of a Wi-Fi or other wireless access point connected to the network 19 By identifying it, the location of medallion 11 can be deduced. The engagement system 10 identifies the installation location of each wireless access point within the facility. maintain a database and use the database to identify and process the data detected by the end device 18; Identifying the location of the end device 18 and medallion 11. Identifying wireless access points The other information is reported by the end device 18 to the guest engagement system 10. or the guest engagement system 10 receives a message from the end device 18. The packet can be identified based on the header information contained in the packet.

[0121] Second, messages received from and detected by the end device 18 Guest Engagement System as part of periodic reporting identifying Darion 11 10 collects location information of end devices 18 when such location information becomes available. The location information reported by the end device 18 may be received as a GPS-based location. Identified by the end device 18 based on the end device's own location identification capabilities, such as identification In such a situation, the guest engagement system 10 The end device 18 uses the reported location information provided by the end device 18 to This allows the location of the detected medallion 11 to be identified. Guest Engagement System 10 provides position information in a moving reference frame (e.g., the position information on which the end device 18 is moving) The position of the end device 18 relative to a moving reference frame using the GPS position of the vessel can be further specified.

[0122] The wayfinding function is provided by the guest engagement system10. Allows users of the engagement application to locate other guests or staff members can be identified by tracking other guests or staff members in real time. This guest tracking feature can be used to allow guests to track other guests (e.g. For example, to locate a friend, spouse, child, etc., and to locate a staff member or host. by the hotel (e.g., to deliver food, drinks, or other orders or to otherwise can be used to locate guests (to assist with the search) and in other situations Guest tracking allows you to track guest engagement for a single user of your application. Through the application, other guests identified by the guest engagement system 10 This allows us to provide information about the current location of other guests. An indication of the current location is shown on the application's user interface, either on a map or on a ship (or This includes overlaying the guest information onto a 3D model of the property (or other facility). For one user, the user's location (the guest engagement system 10 The location of the medallion 11 is determined based on the detected location of the guest) and the location of other guests (guest The engagement system 10 detects the location of other guests' medallions 11 based on their detected positions. based on the combination of the location and the route to the other guests' current location. Locations can also be provided to users and guests as they move through the facility. The wayfinding directions can be updated in real time according to the It can be updated in real time.

[0123] The above-described functionality of the guest engagement system 10 provides the following services (e.g. (This will be explained with reference to the cruise ship example.)

[0124] Guest Engagement System 10 enables guest engagement applications Through this connection, guests can use the system outside the facility where the system is installed. For example, guests may access the application through a web-based version or The end device 18 (e.g., a mobile phone 18a, a tablet computer) that executes the application computer 18b or desktop computer 18d) Guests can then use the app from home whenever they have time. Enter your passport information and other necessary documents, fill out the health declaration form and itinerary, and Guests can complete their guest profile by entering their payment method. Upload your own digital avatar to further personalize your profile Create a reservation and arrange or book a luggage pickup service to have it delivered quickly to your cabin, for example. You can also do this.

[0125] Guests can also receive additional rewards when they are at the airport, especially if they have acquired a Medallion 11 before traveling. For example, a guest may be involved in a guest engagement system 10 within which the guest engagement system 10 is operational. If the guest is traveling to a facility where the guest is not permitted to stay, the guest will be notified by a staff member at the destination airport. In that example, staff members stationed at the airport may be Staff members may carry end devices 18 running client applications. , the end device 18 and the medallion 1 of the arriving guest using the application 1. Detects and reads profile information about that guest, including a photo and medallion The system may recognize guests based on proximity and visual recognition of the guest based on a photograph. Staff members are therefore able to personally welcome guests and check the status of their documentation. Guiding guests within the airport (e.g., guiding guests to the bus stop for the airport terminal) ) can be done.

[0126] During the bus journey, guests may use their end devices (e.g., mobile phones) 8a or tablet computer 18b) to access the guest-only application again. access and explore the options offered at the destination facility (e.g., a cruise ship in one example). Find, book activities, and learn about the people, places, and culture you'll experience. You can get close to them.

[0127] Additionally, upon arrival at the cruise terminal (e.g., on a cruise ship), guests may: They may be able to board the ship with minimal further interaction with staff members, which , because guests already carry their medallion 11, which acts as their room key. In addition, terminal staff members run staff-only applications. End devices 18 are used to identify arriving guests and ensure they have not yet completed the registration process. Identify guests who are not yet satisfied and approach these guests to assist them in completing this process. .

[0128] Interface device that can be used as part of guest engagement system 10 Another example of 17 is a game station as shown in Figure 10. tion 100 is a place where guests can play gambling games, cooperative games with other guests, and Ability to engage in games, including competitive games.

[0129] Each game station 100 generally accommodates multiple guests (e.g., as shown in FIG. 10). The example includes ergonomic seating for 1 guest (for 4 guests) and 101 for 1 guest. 100 game stations or modular game stations for different numbers of guests The seats 101 allow guests to sit facing each other and interact with the game stage. The frame can be positioned so that it is centered between the support components of the installation. Several guests can sit next to each other, as shown in Figure 10. Station 100 also includes a central frame mounted game play screen and One or more display screens 102 used to display the image and video to the user. and any other components attached to the central frame, such as a keyboard, touchpad, or touch-sensitive display. and an input device 103 attached to the input device and used to receive input from a user. The input device 103 may be a microphone (e.g., a microphone for inputting different microphone arrays containing multiple microphones placed in various locations, optical sensors and / or or ultrasonic proximity sensors, which detect the presence of a user in a game station. To provide better user input, user location data and / or user movement data Used for.

[0130] The game station 100 also includes one or more sensors 15 (not shown), which , mounted within station 100 (e.g., in a hidden or discrete location) and Identifying guests currently seated within station 100 or otherwise using station 100 The sensor 15 is used to identify the medallion 11 of the user of the station 100. By detecting the presence of the game station 100, the user can log in to the game station 100 and play the game. The sensor 15 is used to measure the medallion of the user of the station 100. establish a secure communications connection with Medallion 11 to authenticate the Medallion 11 and conduct payment transactions. Generally, the sensor 15 may be located at a seat 10 of the game station 100. 1 and detects the beam directed at the guest sitting at game station 100. In some instances, the sensing beam of the sensor 15 is Only the medallion 11 inside the room station 100 can be detected by the sensor 15. In one example, the sensor 15 detects the medallion 11 in each seat separately. The game stations are positioned and adjusted to Guests in different seating positions can be distinguished. The seating positions are 2 feet wide and 0 feet high from the floor. ~5 feet, 1 foot behind the edge of the table (to cover the purse / bag at the user's feet) The medallion 11 can be defined as the area from the edge of the table to 3 feet. Detected when in an accessory, pocket (front or rear) or bag placed in the seat position It is possible.

[0131] In some embodiments, the game station 100 The roof 105 extends upward from the seats 101. In the example of FIG. 10, the roof 105 is The brace 107 is supported by two braces 107 and is made of a translucent material or mesh material. The roof 105 is supported by a roof 107, which is used to provide multicolored lighting within it. The lighting (e.g., LED lighting) is incorporated. The game is controlled by the processor and synchronized with the game being played on the game station 100. The brace 107 may output lighting with a motion pattern and / or color pattern that is adjusted to the internal It may further comprise a stored water spray nozzle and / or a fragrance / perfume spray nozzle. The spray nozzle is connected to a water valve or tank (e.g., an air freshener tank) through a brace 107. The water supply valve 104 may be connected to the seat 101 of the game station 100 by a pipe extending thereto. The spray nozzle connected to the sprayer is controlled by the processor of the game station 100. It emits fog with movement patterns synchronized with the game being played on the VR experience 100. The spray nozzle connected to one or more fragrance tanks may be selectively controlled to The processor of the game station 100 controls the game being played on the game station 100. A fragrance (or a mixture of fragrances) with movement patterns and / or scents synchronized with the game being played The separate spray nozzles and piping can be selectively controlled to release the sprayed materials. In addition, different mist nozzles and spray nozzles can be installed inside the device to provide mist and fragrance separately and independently. Types may be provided to emit different fragrances into the game station 100.

[0132] The game station 100 typically includes a display screen and lighting. Additional sensory feedback modalities for users in addition to visual feedback For example, the game station 100 typically includes audio feedback. Speakers for the and speakers attached to the seat 101, as well as the user input device 103 and This includes haptic or tactile feedback provided by actuators.

[0133] The game station 100 may include one or more outward-facing display screens 109. You can also display gameplay screens and images in real time on top of it, allowing you to interact with other players. In some cases, an outward-facing display screen can be used to allow players to see the game in progress. Clean 109 is touch-activated, allowing spectators to join in on the gameplay. and / or place bets on game play and player outcomes. In such an example, the game station 100 is in front of an outward-facing display screen 109. One or more outward-facing sensors 11 positioned to sense the medallions 11 of guests The outward facing sensor 15 detects the guest's medallion 11 and These guests log into the game station 100 via the outward-facing display screen 109. Guests can log in and participate in or place bets on game play. The outward-facing display screen 109 may be used by guests to register for game play. It may also be used to play or queue for games, thereby When a seat becomes available, the guest will be invited to join the game they registered for or were waiting for. You can be guided to do so.

[0134] The operation of the game station 100 is controlled by a computing device provided in the seat 101. A computing platform can be controlled by a typical , one or more processors (e.g., three or more processors in some embodiments) , memory for storing program instructions for game play, power supply (e.g., uninterruptible power supply ( UPS) and display and input devices 102, 103 and 109, respectively. The computing platform includes a connection to a communication network 19. The guest engagement system 10 is also connected to the server 21. The lighting platform is equipped with an actuator that controls the spray nozzle and a lighting, spray nozzle, and touch panel. It is further connected to a controller that controls the visual or tactile feedback. Feedback modalities may be controlled individually for each player's seating position, This allows different players to control the computing platform. Different sensory feedback (including mist, fragrance, sound, touch, texture, light and display) can provide.

[0135] 11 and 12 are functional blocks of a general-purpose computer hardware platform. FIG. 11 provides an illustration of a server implementing a server such as any of the servers 21 described herein. A network or host computer platform that may typically be used to implement FIG. 12 shows a portal (e.g., 17d) of the guest engagement system 10. or other types of workstations or terminal equipment. 12 shows a computer with a user interface element, the computer of FIG. It can also function as a server if it is programmed to do so. Familiar with the structure, programming and general operation of computer equipment, resulting in drawings is considered to be self-evident.

[0136] For example, the server includes a data communication interface for packet data communication. A computer has a central processing unit in the form of one or more processors for executing program instructions. A server platform typically includes an internal communication bus, a programmable logic unit (CPU), and a RAM storage and various data files processed and / or communicated by the server. The server includes a data storage program for the The hardware components of such servers often receive and process data. The operating systems and programming languages ​​are conventional in nature and will be readily apparent to those skilled in the art. It is assumed that the server functions are well-versed in this. It can be implemented in a distributed manner on various platforms to distribute the processing load.

[0137] Unless otherwise expressly stated, all claims set forth herein, including the claims that follow, are hereby incorporated by reference. All measurements, numbers, ratings, locations, dimensions, sizes and other specifications are approximate and may not be exact. They are not inconsistent with what is customary in the function and art to which they relate. The scope of the amendments shall be within a reasonable range.

[0138] The scope of protection is limited only by the following claims. When the words used within the scope of the above are interpreted in light of the present specification and the prosecution history described below, broadest possible meaning consistent with the ordinary meaning of the term "common" and encompasses all structural and functional equivalents. Nevertheless, the scope of the claims is intended to be, and should be, interpreted as, Neither of these involves subject matter that does not meet the requirements of 35 U.S.C. 101, 102, or 103. It is not intended to, and should not be construed as, including any inadvertent inclusion of such subject matter. Any claims of infringement of the rights of others are hereby disclaimed.

[0139] Except as noted above, none of the content described or illustrated is intended to be limiting. It is not intended to make available to the public any features, objects, benefits, advantages or equivalents thereof; should not be construed as such.

[0140] The terms and expressions used herein have the same meaning as those not specifically stated herein. Unless otherwise specified, no such It is to be understood that the terms and expressions have their ordinary meanings consistent with those terms and expressions. A word may be used only to distinguish one item or action from another and not necessarily to No actual relationship or ordering between such items or actions is required or implied. "Includes," "including," or other variations of these words means a non-exclusive inclusion. It encompasses whereby a process, method, article, or apparatus comprising a set of elements is It does not include only those elements, but also any process, method, or "(a)" or "(an)" may also include other elements inherent in the article or device. An element preceded by "") refers to a process, method, article or does not exclude the presence of other identical elements in the device.

[0141] The Abstract of the Disclosure is provided to allow the reader to quickly ascertain the nature of the technical disclosure. This does not imply that it is used to interpret or limit the scope or meaning of the claims. It is submitted with the understanding that the above detailed description is provided to facilitate understanding of the present disclosure. It may be seen that various features are grouped together in various embodiments for this purpose. may indicate that a claimed embodiment requires features other than those explicitly recited in each claim. Rather, this is reflected in the claims that follow. As such, inventive subject matter lies in less than all features of a single disclosed embodiment. Therefore, the following claims are hereby incorporated into the More Detailed Description, and each claim is hereby incorporated by reference as if it were: Each claimed subject matter stands alone.

[0142] The above describes what is believed to be the best mode and / or other examples, but Various modifications may be made thereto, and the subject matter disclosed herein may be practiced in various forms and examples. The teachings may be implemented and applied to many applications, only a few of which are described herein. All adaptations, modifications and variations that fall within the scope of this disclosure are intended to be encompassed by the following claims. and modifications are intended to be claimed.

Claims

1. A guest engagement system comprising: a plurality of guest devices provided to users of the guest engagement system; Therefore, each guest device includes a wireless communication antenna and is Bluetooth low and broadcasting a unique identifier of the guest device using Bluetooth Low Energy (BLE) communication. a plurality of guest devices operable to emit periodic beacon signals; A plurality of sensors, each mounted at a different known location, and Among the host devices, a guest device in the vicinity of the sensor uses BLE communication. and operable to detect the periodic beacon signal including the unique identifier emitted by the a sensor network including a plurality of sensors, a communication network connecting each of the plurality of sensors of the sensor network; A communication network is used to communicate with each of the plurality of sensors in the sensor network. and a sensor of the sensor network, the sensor being reliably connected to the sensor network and using BLE communication. A unique identifier for each detected guest device is associated with the known location of the sensor. A central server that stores the logs and timestamps that link the Guest engagement systems, including:

2. The plurality of sensors of the sensor network detects an associated electronically controlled door lock. a plurality of access panels each configured to control; Each access panel can be used by guest devices in its vicinity to transmit signals using BLE communications. detecting the periodic beacon signal including the unique identifier assigned to the periodic beacon signal; and detecting a periodic beacon signal based on the unique identifier of the periodic beacon.

10. The guest engagement system of claim 1, wherein the guest engagement system is operable to selectively unlock the Stem.

3. The central server provides each electronically controlled door lock with a a central reservation server that associates a list of unique identifiers for guest devices that are authorized to Including, Each access panel may include a unique identifier for the detected periodic beacon. a unique identifier for a guest device that is authorized to access a controlled door lock, said central server; The associated identifier is then stored in the server based on whether the identifier matches the identifier in the list.

3. The guest of claim 2, operable to selectively unlock an electronically controlled door lock. Engagement system.

4. Each access panel may transmit the unique identifier detected using BLE communications to the 3. The method of claim 2, further operable to report to the central server over a network. A guest engagement system as described in

5. Each access panel is a door electrically connected to the electronically controlled locking mechanism of the associated electronically controlled door lock; a radio configured for wireless communication with the lock communication module; a guest ID for identifying the user who is attempting to activate the electronic locking mechanism; a first transceiver configured for wireless BLE communication with the device; said center storing an identifier of a user authorized to operate said electronic locking mechanism; a second transceiver configured for communication with a central server; The guest engagement system of claim 2 , comprising:

6. The radio, first transceiver and second transceiver of each access panel are different.

6. The guest engagement system of claim 5, which operates in accordance with a communications standard.

7. a plurality of guest engagement system users providing personalized services; and further comprising an interface device for Each interface device is associated with one of the plurality of sensors in the sensor network. a user in proximity to a guest device that includes a sensor associated with the guest device; The user is identified based on the unique identifier emitted by the 3. The game system of claim 2, wherein the personalized service is provided based on the user's identification information. Street engagement system.

8. The interface device may be an interactive display panel, a vending machine, a cash register, or the like. The guest engagement system of claim 7, wherein the guest engagement system is a slot machine.

9. The central server may assign a unique identifier to each of the guest devices. a payment server that associates account or payment information of users associated with the The central server selects an interface device from the plurality of interface devices. The unique information transmitted from the user's guest device using BLE communication and processing a payment for the user in response to receiving a payment authorization request including an identifier of the payment authorization request. The guest engagement system of claim 7 configured to:

10. The central server may assign the user's name and password to each unique identifier of a guest device. guest information relating to the associated user's profile information, including the user's name and photo; Remember, and Each interface device notifies a user in its vicinity of the user's guest device. The signal is transmitted by the device using BLE communication and by the interface device. The user's name retrieved from the central server based on the detected unique identifier. The device according to claim 7, wherein personalized services are provided based on the device profile information. Guest engagement system as described.

11. The sensor network includes a processor, a memory, and a communication network. A plurality of sensor networks each including a network transceiver configured for transmitting including computer peripherals, and The sensors of the sensor network are electrically connected to their respective sensor network peripherals. and connected to the communication network via the respective sensor network peripheral devices.

10. The guest engagement system of claim 1, communicatively connected to a network.

12. Each sensor network peripheral provides electrical connections to multiple sensors in the sensor network.

12. The guest engagement system of claim 11, including a communication bus configured to support the connection. Management system.

13. A guest engagement system comprising: a plurality of guest devices provided to users of the guest engagement system; Therefore, each guest device has a unique identifier and is connected to a Bluetooth low energy configured for Bluetooth Low Energy (BLE) and Near Field Communication (NFC) communications, respectively. a plurality of guest devices including first and second wireless communication antennas; A sensor network including multiple sensors installed at different locations. At least one sensor of the plurality of sensors detects a guest device in proximity thereto. and receiving a unique identifier from the guest device based on BLE communication with the guest device. and at least one other sensor of said plurality of sensors is operable to Detecting a nearby guest device and identifying the guest device based on NFC communication with the guest device. a sensor network operable to receive a unique identifier therefrom; a communication network connecting each of the plurality of sensors of the sensor network; A communication network is used to communicate with each of the plurality of sensors in the sensor network. and sensors of the sensor network are reliably connected to each other and communicate using BLE or NFC. Store a log associating a unique identifier for each guest device received using A central server that Guest engagement systems, including:

14. A sensor of the plurality of sensors of the sensor network is connected to the plurality of guest devices.

13. The device according to claim 12, wherein the device is operable to engage in two-way communication with a guest device among the devices. A guest engagement system as described in

15. A sensor of the plurality of sensors of the sensor network is connected to the plurality of guest devices. and operable to engage in secure encrypted communications with guest devices among the devices.

15. The guest engagement system of claim 14.

16. The plurality of sensors of the sensor network detects an associated electronically controlled door lock. a plurality of access panels each configured to control; Each access panel supports encrypted two-way communication with guest devices using BLE communication. Engaging in communication to authenticate the guest device and identify the authenticated guest device. operative to selectively unlock the associated electronically controlled door lot based on the information. The guest engagement system of claim 13, wherein:

17. The plurality of sensors of the sensor network authorize payment based on a guest device. a plurality of vending machines each configured to: Each vending machine uses NFC for encrypted two-way communication with guest devices. Engage in authenticating the guest device and receiving the identity information of the authenticated guest device.

14. The guessing system of claim 13, operable to selectively authorize the payment based on Engagement system.

18. Each guest device may communicate the unique identifier of the guest device using BLE communication. configured to emit a periodic beacon signal for broadcast; and Each sensor in the sensor network is a sensor of the plurality of guest devices. The unique identifier emitted by a guest device in proximity to the 14. The guess of claim 13, operable to detect the periodic beacon signal including Engagement system.

19. Each guest device is configured to selectively operate according to first and second operating modes. and each guest device is configured for BLE communication in the first mode of operation. and engaging in two-way communication using the first wireless communication antenna and the second operating mode. and transmitting a signal using the first wireless communication antenna configured for BLE communication in the Engage in beacon mode, periodically broadcasting a beacon signal; and Each sensor in the sensor network notifies the guest device within its communication range of the previous a command for causing the guest device to switch between the first and second operating modes; 14. The guest engagement system of claim 13, operable to transmit a message. Tem.

20. The plurality of sensors of the sensor network are arranged in all directions surrounding the sensors. an omnidirectional sensor configured to detect a guest device in proximity thereto; The communication range of the beam shape is a beam-shaped communication range, and the communication range of the beam shape is a beam-shaped communication range of the guest device. and a spotlight sensor configured to detect only the light source. Guest engagement system.

21. The sensor network includes a processor, a memory, and a communication network. A plurality of sensor networks each including a network transceiver configured for transmitting including computer peripherals, and Each sensor network peripheral device electrically connects at least one sensor of the plurality of sensors. and a communication connection between the at least one sensor and the communication network. The guest engagement system of claim 13, further comprising:

22. Each sensor network peripheral provides electrical connections to multiple sensors in the sensor network.

14. The guest engagement system of claim 13, including a communication bus configured to support the connection. Management system.

23. a front surface, a rear surface having the same shape as the front surface and larger dimensions than the front surface, and a hollow and a cavity in which a processor and at least one wireless communication antenna are disposed. a wireless device having a tapered device body; An accessory configured to be worn by a user, the accessory having an accessory body. Accessories and An assembly comprising: The accessory body has a tapered portion configured to releasably receive the wireless device. a tapered cavity, the tapered cavity being spaced apart from the front and rear surfaces of the device body; an assembly including a rear opening having the same shape as

24. The device body has a frustum shape, the front surface is circular, and the rear surface is circular. and has a diameter greater than that of the front face; and 24. The assembly of claim 23, wherein the cavity of the accessory body has a frustum shape.

25. The cavity is configured so that when the accessory is attached, the front surface of the wireless device fits into the user's 24. The method of claim 23, wherein the wireless device can be received only in an orientation facing away from the user. Assembly on board.

26. The accessory body faces the user when the accessory is worn. having inner and outer surfaces respectively configured to face in opposite directions; and The tapered cavity of the accessory is formed between the inner and outer surfaces of the accessory body. and has a dimension along said inner surface that is greater than a dimension along said outer surface, and the cavity can receive the wireless device only through the rear face.

26. The assembly according to 25.

27. The angle between the front and side of the tapered device body is and a side surface of the tapered cavity in the accessory body, 24. The assembly of claim 23, wherein:

28. The angle between the front surface and the side surface of the tapered device body is between 86 and 88 in the range of degrees, and The angle between the outer surface of the accessory body and the side surface of the tapered cavity is 28. The assembly of claim 27, wherein the angle is in the range of 86 to 88 degrees.

29. The wireless device is embedded within the device body and is attached to the outer periphery of the device body. at least two magnets disposed adjacent to The accessory is embedded in the accessory body and is adjacent to the periphery of the cavity. at least two magnets arranged in a The magnets on the wireless device and the accessory are arranged to allow the wireless device to When placed in the cavity of the accessory, the wireless device is rotated in a specific direction relative to the accessory.

24. The assembly of claim 23, arranged or oriented to hold the inverted orientation.

30. the wireless device includes four magnets and the accessory includes four magnets; At least two adjacent magnets of the four magnets of the wireless device are each having magnetic poles of the same polarity facing the outer periphery of the vise body; and At least two adjacent magnets of the four magnets of the accessory are positioned in the cavity.

30. The assembly of claim 29, wherein each of the magnetic poles has magnetic poles of the same polarity facing the periphery.

31. The device body includes an open metal ring along the periphery of the device body, and The open metal ring has at least one gap along the periphery of the device body. Including, The accessory body includes an open metal ring along the periphery of the cavity, and the open the metal ring includes at least one gap along the perimeter of the cavity; and The magnets on the wireless device and the accessory are arranged to allow the wireless device to When placed in the cavity of a device body, the at least one open metal ring of the device body and at least one gap in the open metal ring of the cavity.

30. The assembly of claim 29, arranged or oriented for adjacent retention.

32. a tape including a front surface and a rear surface having the same shape as the front surface and larger dimensions than the front surface; 1. A wireless device including a body having a bell-shape, The body is hollow and contains a processor and at least one wireless communication antenna. a cavity in which the antenna is disposed.

33. the body has a frustum shape, the front surface is circular, the rear surface is circular, and 33. The wireless device of claim 32, having a diameter greater than that of the front surface.

34. The body includes an open metal ring along the outer periphery of the body, and the open metal ring 33. The method of claim 32, wherein the includes at least one gap along the periphery of the body. Wireless devices.

35. A non-conductive material is disposed within the at least one gap of the open metal ring.

35. The wireless device of claim 34.

36. the angle between the front and side of the tapered body is in the range of 86 to 88 degrees; 33. The wireless device of claim 32.

37. the front and rear faces of the tapered body have a maximum dimension of 2.5 inches or less; and 33. The wireless device of claim 32, wherein the tapered body has a thickness of 5 / 8 inch or less. device.

38. four magnets embedded within the body and positioned adjacent the outer periphery of the body; Included in At least two adjacent magnets of the four magnets face the outer periphery of the body.

33. The wireless device of claim 32, wherein each of the magnetic poles has the same polarity.

39. The bodies are each configured for communication within the cavity using a different communication standard.

33. The wireless device of claim 32, further comprising at least two wireless communication antennas. Chair.

40. The body has a Bluetooth low energy (BL) E) a first wireless communication antenna configured for communication and near field communication (NFC) communication; and a second wireless communication antenna configured for 。

41. 41. The wireless device of claim 40, wherein the first wireless communication antenna has a J-shape. 。

42. 1. An accessory configured to be worn by a user, comprising: When the accessory is worn, it faces towards and away from the user. a body having an inner surface and an outer surface, each configured as The body has a front opening on the outer surface of the body and a rear opening on the inner surface of the body. a tapered cavity extending from the rear opening to the front opening, the rear opening having the same shape as the front opening; and the rear opening has a dimension larger than that of the front opening.

43. The cavity has a frustum shape, the front and rear openings are circular, and the rear opening 43. The accessory of claim 42, wherein the front opening has a diameter greater than that of the front opening.

44. The body includes an open metal ring along the periphery of the cavity, and the open metal ring 43. The method of claim 42, wherein the cavity has at least one gap along the perimeter. Accessories.

45. A non-conductive material is disposed within the at least one gap of the open metal ring.

45. The accessory of claim 44.

46. a non-conductive layer disposed on at least a portion of the surface of the open metal ring facing the cavity; 45. The accessory of claim 44, further comprising:

47. the non-conductive layer is disposed on the surface of the open metal ring facing the cavity; 45. The accessory of claim 44, wherein the at least one gap is covered.

48. the angle between the outer surface and the side surface of the tapered cavity is in the range of 86 to 88 degrees; 43. The accessory of claim 42.

49. four magnets embedded within the body and positioned adjacent the periphery of the cavity; Included in At least two adjacent magnets of the four magnets face the periphery of the cavity.

43. The accessory of claim 42, each having magnetic poles of the same polarity.

50. A body having a completely enclosed cavity, with all dimensions less than or equal to 2.5 inches. and a body having a thickness of 5 / 8 inch or less; a processor, a memory, a battery, and first and second wireless communications disposed within the cavity; Antenna and A portable wireless device comprising: The first and second wireless communication antennas are Bluetooth low energy BLE and Near Field Communication (NFC) communications, respectively. device.

51. a printed circuit board (PCB) having the processor mounted on a major surface thereof; and a printed circuit board (PCB) having the memory; The battery is disposed on a first side of the PCB within the cavity, and the first wireless A communication antenna is disposed within the cavity on a second side of the PCB opposite the first side.

51. The portable wireless device of claim 50.

52. The first communication antenna has a J-shape and is connected to the processor and memory of the PCB.

52. The portable wireless device of claim 51, wherein the portable wireless device is located on the same side as the memory.

53. The second communication antenna is a wound coil antenna arranged along the circular periphery of the cavity.

52. The portable wireless device of claim 51, which is a tena.

54. the memory stores an identifier unique to the portable wireless device; and The processor is configured to transmit the unique identifier of the portable wireless device using BLE communication. controlling the first wireless communication antenna to emit a periodic beacon signal broadcasting 51. The portable wireless device of claim 50.

55. the processor selectively operates according to first and second operating modes; The processor, in the first mode of operation, engages in two-way communication using said first wireless communication antenna; and The processor, in the second mode of operation, a beacon mode that periodically broadcasts the beacon signal using the first wireless communication antenna; 55. The portable wireless device of claim 54, which is involved in a

56. The processor uses the first wireless communication antenna configured for BLE communication. and configured to establish a secure communication link with a remote communication device.

51. A portable wireless device as described in 50.

57. The processor uses the first wireless communication antenna configured for BLE communication. and configured to encrypt communications sent to the remote communication device.

7. The portable wireless device according to claim 6.

58. The processor encrypts communications using Elliptic Curve Cryptography (ECC) encryption.

58. The portable wireless device of claim 57 configured to:

59. the memory stores both public and private identifiers unique to the portable wireless device; The processor may communicate with the portable wireless device using BLE communications to obtain the unique public identity of the portable wireless device. and controlling the first wireless communication antenna to emit a periodic beacon signal broadcasting a different signal. , and The processor establishes secure communication with a remote communication device using BLE communication. and configuring the first wireless communication antenna to transmit the covert identifier only over a communication link.

57. The portable wireless device of claim 56,

60. a battery level indicating operation of the first wireless communication antenna configured for BLE communication; the second wireless communication adapter configured for NFC communication when the 51. A portable wireless device according to claim 50, operable to communicate via an antenna. 。

61. a body having a completely enclosed cavity; a processor, a memory, a battery, and first and second wireless communications disposed within the cavity; Antenna and A portable wireless device comprising: The first and second wireless communication antennas are Bluetooth low energy configured for Bluetooth Low Energy (BLE) and near field communication (FC) communication, respectively; and The body includes an open metal ring disposed to substantially surround the cavity of the body. and the open metal ring has at least one opening disposed therein.

1. A portable wireless device comprising: at least one opening having a non-conductive material therein.

62. 10. The method of claim 9, wherein the first communication antenna configured for BLE communication has a J-shape.

62. A portable wireless device according to claim 61.

63. a printed circuit board (PCB) having the processor mounted on a major surface thereof; and a printed circuit board (PCB) having the memory; The J-shaped first communication antenna is connected to the processor or 63. The portable wireless device of claim 62, wherein the portable wireless device is mounted over the memory.

64. The battery is connected to the J-shaped first communication antenna of the PCB within the cavity.

64. The portable wireless device of claim 63, wherein the wireless device is positioned on the opposite side from the

65. The body includes: the open metal ring disposed to substantially surround the cavity of the body; to engage the open metal rings and cover the front and back sides of the cavity, respectively. The front and back panels are 62. The portable wireless device of claim 61, comprising:

66. The body has four metal rings positioned adjacent to the open metal ring along the periphery of the body. Including a magnet, At least two adjacent magnets of the four magnets face the outer periphery of the body.

62. The portable wireless device of claim 61, wherein each of the magnetic poles has the same polarity.

67. the memory stores an identifier unique to the portable wireless device; and The processor is configured to transmit the unique identifier of the portable wireless device using BLE communication. controlling the first wireless communication antenna to emit a periodic beacon signal broadcasting 62. The portable wireless device of claim 61.

68. the processor selectively operates according to first and second operating modes; The processor, in the first mode of operation, engages in two-way communication using said first wireless communication antenna; and The processor, in the second mode of operation, a beacon mode that periodically broadcasts the beacon signal using the first wireless communication antenna; 68. The portable wireless device of claim 67, which is involved in a

69. The processor uses the first wireless communication antenna configured for BLE communication. and configured to establish a secure communication link with a remote communication device.

62. A portable wireless device according to claim 61.

70. a body having a completely enclosed cavity; a processor, a memory, a battery, and first and second wireless communications disposed within the cavity; Antenna and A portable wireless device comprising: The body has a frustum shape, a circular front surface, and a circular, larger than the front surface. a rear surface having a large diameter; The front and rear faces have a diameter of 0.75 to 2.5 inches and the body has a diameter of 1 / 8 to 5 1 / 8 inch thick, and the angle between the front and side of the frustum-shaped body is 86 in the range of 88 degrees; and The first and second wireless communication antennas are Bluetooth low energy BLE and Near Field Communication (NFC) communications, respectively. device.

71. 1. An electronic door lock assembly, comprising: and an electronically controlled locking mechanism operable to selectively unlock the door. Assembly and a locking mechanism for locking the latch assembly electrically connected to the locking mechanism and for wireless communication; a door lock communication module including a radio configured for a radio configured for wireless communication with the door lock communication module; a first transceiver configured for wireless communication with the device; and a second transceiver configured for communication with the reservation server. and an access panel including a second transceiver. Includes an electronic door lock assembly.

72. The radio, the first transceiver, and the second transceiver of the access panel are 72. The electronic door lock assembly of claim 71, each operating according to a different communication standard. 。

73. The access panel is equipped with a Bluetooth low energy (BLE) beacon. communicating with the user device via the first transceiver using a and communicating with the reservation server via a second transceiver and a wired network connection.

72. The electronic door lock assembly according to claim 71.

74. The door lock communication module and the access panel are near field communication devices operating in the ISM band.

72. The electronic door lock assembly of claim 71, which communicates via a distance radio.

75. The door lock communication module communicates with the door lock communication module via the radio. configured to engage in encrypted wireless communication with said access panel; and The access panel communicates with the door lock via the radio of the access panel. engages in encrypted wireless communication with a module and configured to engage in encrypted wireless communication with said user device via a transceiver; 72. The electronic door lock assembly of claim 71 .

76. The access panel is in wireless communication with the user device via the first transceiver. receiving a unique identifier from the user device through communication; based on information about authorized users received from the reservation server via determining whether the transmitted unique identifier corresponds to an authorized user, and and selectively transmitting a door unlock signal to the door lock communication module based on the result.

72. The electronic door lock assembly of claim 71, configured as follows:

77. The access panel is received from the reservation server and from the user device. a display configured to display selected information based on the transmitted unique identifier. and selectively capturing an image of the user based on the particular result.

77. The electronic door lock assembly of claim 76, further comprising a camera.

78. The latch assembly senses a door handle and a user's contact or proximity with the door handle. a proximity sensor operable to The electronic locking mechanism detects the user's door lock detected by the proximity sensor. and operable to selectively unlock the door based on the contact or proximity with a lever.

72. The electronic door lock assembly of claim 71.

79. The door handle is electrically isolated, and the proximity sensor is connected to the electrically isolated A door handle is electrically connected to the door handle, and the user's connection to the electrically isolated door handle is 79. The device of claim 78, which is a capacitive touch sensor operable to sense touch or proximity. Electronic door lock assembly.

80. The door handle is electrically isolated from the ground, and the door handle is connected to the door lock.

79. The antenna of claim 78, which functions as a communications antenna for the radio of a communications module. Electronic door lock assembly.

81. Doorknobs and a latch selectively operated by operation of the door handle; an electronically controlled locking mechanism operable to selectively unlock said latch; a proximity sensor operable to sense a user's contact with or proximity to the door handle.

1. A door latch assembly comprising: The electronic locking mechanism detects the user's door lock detected by the proximity sensor. and operable to selectively unlock the latch based on the contact or proximity of the lever. , door latch assembly.

82. A door latch assembly is attached to the spindle of the door latch assembly and the door handle is connected to the door. an electrically insulating sleeve configured to electrically insulate the latch assembly from other portions thereof; 82. The door latch assembly of claim 81, further comprising:

83. The door handle is electrically isolated, and the proximity sensor is connected to the electrically isolated A door handle is electrically connected to the door handle, and the user's connection to the electrically isolated door handle is 82. The device of claim 81, which is a capacitive touch sensor operable to sense touch or proximity. Door latch assembly.

84. The electronic locking mechanism detects when the proximity sensor detects the user's contact or proximity with the door handle. Only when a contact is detected, the solenoid is activated to unlock the door latch assembly.

82. The door latch assembly of claim 81, operable to:

85. a locking mechanism electrically connected to the electronically controlled locking mechanism of the door latch assembly and wirelessly connected to the electronically controlled locking mechanism of the door latch assembly; 82. The door lock system of claim 81 further comprising a door lock communication module including a radio configured for 1. The door latch assembly as described.

86. The electronically controlled locking mechanism receives an unlock signal from the door lock communication module via the wireless device.

86. The method of claim 85, operable to unlock the latch in response to receiving a signal.

1. The door latch assembly as described above.

87. In response to receiving the unlock signal, the door lock communication module The locking mechanism detects the user's contact with or proximity to the door handle by the proximity sensor.

87. The door latch of claim 86, operable to unlock the latch only when Chi assembly.

88. The door handle is electrically isolated from the ground, and the door handle is connected to the door lock.

86. The antenna of claim 85, which functions as a communications antenna for the radio of a communications module. Door latch assembly.

89. An access panel for controlling an electronically controlled door lock, comprising: For wireless communication with a door lock communication module electrically connected to an electronic locking mechanism a radio configured as a user device for identifying a user attempting to activate said electronic locking mechanism; a first transceiver configured for wireless communication with the device; a reservation server for storing identifiers of users authorized to operate said electronic locking mechanism; a second transceiver configured for communication with the Including, Each of the radio, the first transceiver and the second transceiver is compliant with a different communication standard. So it works, access panel.

90. The first device uses the Bluetooth low energy (BLE) communication standard. communicating with the user device via a transceiver and 90. The access point of claim 89, which communicates with the reservation server via a wired network connection. Nell.

91. Communicating with the door lock communication module via a short-range radio operating in the ISM band.

90. The access panel of claim 89.

92. Engaging in encrypted wireless communication with the door lock communication module via the radio. and Engaging in encrypted wireless communication with the user device via the first transceiver.

90. The access panel of claim 89, configured to:

93. The user device is connected to the first transceiver via wireless communication. receiving a unique identifier from the device and receiving the unique identifier from the reservation server via the second transceiver; based on information about authorized users received from the and determining whether the data corresponds to an authorized user, and based on the determination result, The door unlocking signal is selectively transmitted via the door unlocking communication module.

90. The access panel of claim 89.

94. the unique identification received from the reservation server and received from the user device; a display configured to display selected information based on the child; a camera configured to selectively capture an image of the user based on the identified result; La and 94. The access panel of claim 93, further comprising:

95. a display unit communicatively coupled to the first transceiver and connected to the display unit of the access panel; 95. The accessory of claim 94, further comprising communication antennas positioned along the perimeter of the plate. Spanel.

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