Information processing apparatus, information processing method, information processing program, and recording medium

Abstract

To provide an information processing apparatus configured to properly evaluate skills of a maintenance worker who carries out maintenance on equipment.SOLUTION: An information processing apparatus 3 includes: a database management unit which acquires work record information on which a maintenance work result of equipment maintained by a maintenance worker is recorded and evaluation result information on which a result of an evaluation made by a manager on the maintenance work is recorded, and registers them on databases 310-315; and a worker evaluation unit 302 which analyzes the work record information and the evaluation result information registered on the databases 310-315, for each maintenance worker, based on multiple analysis axes, to evaluate the maintenance worker. The analysis axes include at least two of an equipment analysis axis regarding the equipment, a work record analysis axis regarding the work record of the maintenance work, and an evaluation result analysis axis regarding the result of evaluation made by the manager on the equipment.SELECTED DRAWING: Figure 9

Description

[Technical Field]

[0001] The present invention relates to an information processing device, an information processing method, an information processing program, and a recording medium. [Background technology]

[0002] Various types of equipment that are installed and operated in various locations monitor whether or not an abnormality occurs during operation, and if an abnormality occurs, the equipment displays the abnormality on a display panel or sends a signal indicating the abnormality to the outside (see, for example, Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2010-065703 Summary of the Invention [Problem to be solved by the invention]

[0004] In the equipment (specifically, a water supply device) disclosed in Patent Document 1, if any abnormality occurs in the equipment, the abnormality is notified to the outside as equipment operation information, and a maintenance worker then performs maintenance work such as replacing parts. However, there are many types of equipment, and the location where the abnormality occurs varies each time. In addition, there are many maintenance workers, and each maintenance worker has different skills. Therefore, for example, when determining which maintenance worker to assign when maintenance work is required for a certain equipment, it is necessary to appropriately evaluate the skills of each maintenance worker.

[0005] In view of the above-mentioned problems, an object of the present invention is to provide an information processing device, an information processing method, an information processing program, and a recording medium that enable appropriate evaluation of the skills of maintenance workers who perform maintenance work on equipment. [Means for solving the problem]

[0006] In order to achieve the above object, an information processing device according to one aspect of the present invention comprises: a database management unit that acquires work performance information that records the work performance when a maintenance worker of a device performs maintenance work and evaluation result information that records the evaluation result of the device manager regarding the maintenance work, and registers the information in a database; a worker evaluation unit that evaluates the maintenance workers by analyzing the work performance information and the evaluation result information registered in the database on a maintenance worker basis based on a plurality of analysis axes, The plurality of analysis axes include at least two of an equipment analysis axis related to the equipment, a work performance analysis axis related to the work performance, and an evaluation result analysis axis related to the evaluation result. [Effects of the Invention]

[0007] According to an information processing device according to one aspect of the present invention, each maintenance worker is evaluated by analyzing the work performance information and the evaluation result information based on analysis axes including at least two of the equipment analysis axis, the work performance analysis axis, and the evaluation result analysis axis. Therefore, the skills of the maintenance workers can be appropriately evaluated.

[0008] Problems, configurations, and effects other than those described above will become apparent from the detailed description of the invention that follows. [Brief explanation of the drawings]

[0009] [Figure 1] 1 is an overall configuration diagram showing an example of a device management system 1. FIG. [Figure 2] FIG. 2 is a block diagram showing an example of a device 2. [Figure 3] FIG. 2 is a block diagram showing an example of an information processing device 3. [Figure 4] FIG. 3 is a data configuration diagram showing an example of a device database 310. [Figure 5] FIG. 3 is a data configuration diagram showing an example of a work performance database 311. [Figure 6]FIG. 3 is a data configuration diagram showing an example of an evaluation result database 312. [Figure 7] FIG. 10 is a data configuration diagram showing an example of a maintenance worker database 313. [Figure 8] FIG. 3 is a data configuration diagram showing an example of a training performance database 314. [Figure 9] FIG. 2 is a functional explanatory diagram showing worker evaluation processing by the information processing device 3. [Figure 10] 10 is a functional explanatory diagram showing the process of formulating a work plan by the information processing device 3. FIG. [Figure 11] 1 is a first functional explanatory diagram showing the training plan formulation process performed by the information processing device 3. FIG. [Figure 12] 10 is a second functional explanatory diagram showing the training plan formulation process by the information processing device 3. FIG. [Figure 13] FIG. 9 is a hardware configuration diagram showing an example of a computer 900. [Figure 14] 4 is a flowchart showing a first operation example of the device management system 1. [Figure 15] 10 is a flowchart showing a second operation example of the device management system 1. DETAILED DESCRIPTION OF THE INVENTION

[0010] Hereinafter, an embodiment for carrying out the present invention will be described with reference to the drawings. The scope necessary for the explanation to achieve the object of the present invention will be schematically shown, and the scope necessary for explaining the relevant parts of the present invention will be mainly explained, and the parts that are omitted from the explanation will be based on publicly known techniques.

[0011] 1 is an overall configuration diagram showing an example of a device management system 1. The device management system 1 functions as a system for managing the operating status of multiple devices 2 and the schedules of multiple maintenance workers who perform maintenance work on the devices 2.

[0012] The device management system 1 mainly comprises a plurality of devices 2, an information processing device 3 that manages various databases 310-315, a plurality of maintenance worker terminal devices 4 used by maintenance workers, a plurality of maintenance manager terminal devices 5 used by a maintenance manager who manages the maintenance workers, and a plurality of device manager terminal devices 6 used by a device manager who manages the devices 2. Each of the devices 2, information processing device 3, maintenance worker terminal device 4, maintenance manager terminal device 5, and device manager terminal device 6 is configured, for example, as a general-purpose or dedicated computer (see FIG. 13 described later), and is configured to be able to send and receive various information to and from each other via a network 7.

[0013] The equipment 2 is any equipment used as infrastructure equipment such as water supply and drainage equipment, air conditioning equipment, refrigeration and freezing equipment, electricity, water supply, sewerage, and gas installed in buildings, etc., or plant equipment installed in plants for oil refining, power generation, manufacturing, chemical processes, etc. The equipment 2 is configured by any combination of drive parts 20 such as motors, pumps, compressors, cylinders, motor-operated valves, and solenoid valves, electrical parts 21 such as sensors, inverters, converters, control panels, and operation display panels, and mechanical parts 22 such as impellers, rotating shafts, bearings, couplings, joints, seals, casings, piping, and manual valves.

[0014] The device 2 controls the operation of the device 2 in accordance with setting information D1 in which various operating parameters are set when the device 2 is operating. In addition, the device 2 records the operating conditions when the device 2 is operated as device operating information D2 and transmits the information to the information processing device 3.

[0015] The information processing device 3 is a device that transmits and receives various types of information to and from the device 2 and the terminal devices 4 to 6. The information processing device 3 is configured, for example, as a server-type computer or a cloud-type computer.

[0016] The information processing device 3 includes an equipment database 310 capable of registering setting information D1 of each piece of equipment 2 and equipment operation information D2 collected from each piece of equipment 2, a work performance database 311 capable of registering work performance information D3 collected from each maintenance worker terminal device 4, an evaluation result database 312 capable of registering evaluation result information D4 collected from each equipment manager terminal device 6, a maintenance worker database 313 capable of registering basic information and schedules of each maintenance worker, a training performance database 314 capable of registering training performance information D8 collected from each maintenance manager terminal device 5, and an analysis and evaluation database 315.

[0017] Each device 2 is assigned a device identifier (device ID) for identifying the device 2, and the information processing device 3 manages communication with each device 2 and various information based on the device ID assigned to each device 2. Furthermore, each maintenance worker, each maintenance manager, and each device manager is assigned a maintenance worker identifier (maintenance worker ID), a maintenance manager identifier (maintenance manager ID), and a device manager identifier (device manager ID), and the information processing device 3 manages communication with each device 4 to 6 and various information based on the maintenance worker ID, maintenance manager ID, and device manager ID.

[0018] The information processing device 3 refers to the databases 310 to 315, creates analysis and evaluation information D5 regarding the analysis and evaluation of maintenance workers, work plan information D6 regarding work plans for maintenance work, and training plan information D7 regarding training plans for maintenance work, and transmits them to the maintenance worker terminal device 4 and the maintenance manager terminal device 5.

[0019] The terminal devices 4 to 6 are configured by, for example, a desktop computer or a portable computer. In addition, the terminal devices 4 to 6 have programs such as applications and browsers installed, accept various input operations, and display various information on the display screen.

[0020] The maintenance worker terminal device 4 receives, for example, analysis and evaluation information D5, work plan information D6, and training plan information D7 from the information processing device 3 and displays them on the display screen. The maintenance worker terminal device 4 also creates setting information D1 for the device 2 in response to, for example, an input operation by the maintenance worker and transmits it to the information processing device 3. The maintenance worker terminal device 4 also creates, for example, work performance information D3 in which the work performance when the maintenance worker performed the maintenance work is recorded in response to, for example, an input operation by the maintenance worker and transmits it to the information processing device 3.

[0021] The maintenance manager terminal device 5 receives, for example, analysis and evaluation information D5, work plan information D6, and training plan information D7 from the information processing device 3 and displays them on the display screen. In addition, the maintenance manager terminal device 5 creates training performance information D8 in which the training performance when the maintenance worker conducted training is recorded in response to, for example, an input operation by the maintenance manager, and transmits the information processing device 3.

[0022] The equipment manager terminal device 6 creates evaluation result information D4 in which the equipment manager's evaluation result for the maintenance work is recorded in response to, for example, an input operation by the equipment manager, and transmits the evaluation result information D4 to the information processing device 3.

[0023] The network 7 is configured by wired communication or wireless communication, or a combination of wired communication and wireless communication, according to any communication standard. Specifically, for example, a standardized communication network such as the Internet, a communication network managed within a building such as a local network, or a combination of these communication networks can be used. In addition, the communication standard for wireless communication is Typically, international standards are used. Examples of international standard communication methods that can be used include IEEE802.15.4, IEEE802.15.1, IEEE802.15.11a, 11b, 11g, 11n, 11ac, 11ad, ISO / IEC14513-3-10, and IEEE802.15.4g. Other methods that can be used include Bluetooth (registered trademark), Bluetooth Low Energy, Wi-Fi, ZigBee (registered trademark), Sub-GHz, EnOcean (registered trademark), and LTE.

[0024] (Device 2 configuration) 2 is a block diagram showing an example of the device 2. The device 2 includes, as components configured by the above-described electric components 21, a device control unit 23 that controls the driving components 20 to perform various processes, a device storage unit 24 that can store various information and programs, a device communication unit 25 that is configured to be able to communicate with the information processing device 3, and a plurality of sensors 210.

[0025] The sensors 210 are provided in various parts of the device 2 and measure, for example, pressure, flow rate, temperature, vibration value, position, speed, acceleration, rotation angle, rotation angular velocity, rotation angular acceleration, torque, current value, voltage value, environmental sound, etc. The sensors 210 are configured with, for example, a pressure sensor, flow rate sensor, temperature sensor, vibration sensor, speed sensor, acceleration sensor, rotation angular velocity sensor, rotation angular acceleration sensor, torque sensor, current sensor, voltage sensor, sound sensor, etc.

[0026] The device communication unit 25 functions as a communication interface for transmitting and receiving various information to and from the information processing device 3 via the network 7. The device communication unit 25 may communicate with the information processing device 3 via any relay device, or may communicate with the terminal devices 4 to 6.

[0027] The device storage unit 24 can store setting information D1 when the device 2 is operated, device operation information D2 when the device 2 is operated, and a device control program 240.

[0028] The setting information D1 is data that records setting values ​​for various setting items when the device 2 is operated. The setting information D1 includes at least one of operating condition setting data that sets operating conditions for the driving parts 20, threshold setting data that sets thresholds for controlling the operation of the device 2 or determining the occurrence of an abnormality (or the occurrence of a warning) in the device 2, and sampling setting data that sets sampling conditions.

[0029] The operating condition setting data includes, for example, a set position, a set speed, a set acceleration, a set torque, etc. for the driving part 20. The threshold setting data includes a threshold for controlling the operation of the device 2. The sampling setting data includes, for example, sampling conditions that determine the time points for recording the measured values ​​(which may be processed values ​​or command values, which will be described later) by the sensor 210. Specifically, the sampling conditions are set by a sampling period, a sampling frequency, etc. Note that the sampling conditions may be set individually for each measured value (which may be processed values ​​or command values, which will be described later).

[0030] The device operation information D2 is data that records operating values ​​for various operating items when the device 2 is operated. The device operation information D2 includes at least one of sensor history data that records measured values ​​by the sensor 210 according to sampling conditions, operation history data that records the operating time of the device 2 and the operating status of the driving parts 20, and abnormality history data that records the occurrence status of an abnormality in the device 2.

[0031] The sensor history data is, for example, a chronological record of measurement values ​​measured by each sensor 210. In this case, the equipment operation information D2 may be a record of the measurement values ​​as they are, or may be a record of processed values ​​obtained by processing the measurement values ​​through arithmetic processing or statistical processing (average value, median value, maximum value, minimum value, etc.).

[0032] The operation history data is a record of the operation time of the device 2 and the operation time of each driving component 20. The operation history data is a record of command values ​​for each driving component 20 in chronological order, and may be, for example, a record of start commands or stop commands when starting or stopping each driving component 20.

[0033] The abnormality history data is a record of an error code that indicates the type of abnormality when it is determined that an abnormality has occurred. The error code is, for example, a combination of alphanumeric characters, and is predefined according to the type of device 2.

[0034] The device control unit 23 operates in accordance with the device control program 240 to function as a setting information processing unit 230 and a device control processing unit 231 .

[0035] The setting information processing unit 230 stores the setting information D1 received from the information processing device 3 in the device storage unit 24, and reflects the setting information D1 in the device control process.

[0036] The device control processing unit 231 acquires measurement values ​​(which may be processed values) from each sensor 210 according to sampling conditions set in the sampling setting data of the setting information D1, for example, and drives the driving part 20 based on the measurement values ​​from each sensor 210 and the control amount setting data of the setting information D1. At this time, the device control processing unit 231 stores, for example, the measurement values ​​from each sensor 210 as sensor history data in the device storage unit 24, and also stores the operating time of the device 2 and the driving status of the driving part 20 in the device storage unit 24 as operating history data.

[0037] Furthermore, the device control processing unit 231 compares the measurement value of each sensor 210 with the threshold value for abnormality determination set in the threshold setting data of the setting information D1, and determines that an abnormality has occurred if the measurement value of each sensor 210 is above or below the threshold value for abnormality determination. In this case, the device control unit 23 stops the operation of the device 2 and stores the occurrence status of the abnormality in the device storage unit 24 as abnormality history data.

[0038] Then, the device control processing unit 231 transmits the device operation information D2 stored in the device storage unit 24 to the information processing device 3. The device control unit 23 may transmit the device operation information D2 when a predetermined time has elapsed or when a predetermined amount of data has accumulated, or may transmit the device operation information D2 in response to a transmission request from the information processing device 3. The device control unit 23 may also transmit the device operation information D2 when an abnormality occurs.

[0039] (Configuration of information processing device 3) 3 is a block diagram showing an example of the information processing device 3. The information processing device 3 includes a management-side control unit 30 that performs various processes, a management-side storage unit 31 that can store various information and programs, and a management-side communication unit 32 that is configured to be able to communicate with the device 2 and terminal devices 4 to 6.

[0040] The management side communication unit 32 functions as a communication interface for transmitting and receiving various information between the device 2 and the terminal devices 4 to 6 via the network 7.

[0041] The management side memory unit 31 can store an equipment database 310, a work performance database 311, an evaluation result database 312, a maintenance worker database 313, a training performance database 314, an analysis and evaluation database 315, and an information processing program 316.

[0042] 4 is a data configuration diagram showing an example of the device database 310. In the device database 310, device management information D0, setting information D1, and device operation information D2 are registered for each device 2. At this time, the device management information D0, setting information D1, and device operation information D2 are managed by device ID. The device management information D0 includes, for example, the manufacturer, type, model name, installation date, installation location, name, affiliation, and contact information of the device manager of the device 2. Note that the data registered as setting information D1 and device operation information D2 may be different for each device 2.

[0043] 5 is a data configuration diagram showing an example of the work record database 311. Work record information D3, in which the work record of the maintenance work is recorded, is registered for each maintenance work in the work record database 311. At this time, the work record information D3 is managed by a work record identifier (work record ID) for identifying the work record information D3.

[0044] The work performance information D3 records, as work performance of the maintenance work, the maintenance worker ID indicating the maintenance worker who performed the maintenance work, the manufacturer, type, and model name of the maintenance implementation equipment 2a, which is the equipment 2 on which the maintenance work was performed, the error code indicating the type of abnormality that occurred in the maintenance implementation equipment 2a, the work content of the maintenance work performed on the maintenance implementation equipment 2a, the work waiting time from the occurrence of the abnormality until the start of the maintenance work, the work completion time from the start of the maintenance work until the completion, the maintenance cost required for the maintenance work, etc.

[0045] In this embodiment, the work performance information D3 is described as being created by a maintenance worker via the maintenance worker terminal device 4, but it may also be created by any user other than the maintenance worker, or may be created via a device other than the maintenance worker terminal device 4.

[0046] 6 is a data configuration diagram showing an example of the evaluation result database 312. Evaluation result information D4, in which the evaluation result of the equipment manager for the maintenance work is recorded, is registered for each maintenance work in the evaluation result database 312. At this time, the evaluation result information D4 is managed by an evaluation result identifier (evaluation result ID) for identifying the evaluation result information D4.

[0047] The evaluation result information D4 records, for the maintenance work to be evaluated by the equipment manager, a work performance ID indicating the work performance information D3 for the maintenance work, a maintenance worker ID indicating the maintenance worker who performed the maintenance work, the manufacturer, type, and model name of the maintained device 2a, and the evaluation result of the equipment manager of the maintained device 2a. The evaluation result of the equipment manager includes the equipment manager's satisfaction with the maintenance work performed on the maintained device 2a, comments, etc. The satisfaction level is recorded, for example, as a level (for example, 5 levels from 1 to 5) when the maintenance worker or the maintenance work is evaluated on a scale. The comments are recorded as text data. The evaluation result of the equipment manager is obtained, for example, as responses to a questionnaire distributed to the equipment manager. The questionnaire may request responses from multiple perspectives, such as the maintenance worker, the time required to complete the work, and the maintenance cost. In this case, the evaluation result information D4 records, for example, the satisfaction level for each perspective.

[0048] In this embodiment, the evaluation result information D4 is described as being created by the equipment administrator via the equipment administrator terminal device 6, but it may also be created by any user other than the equipment administrator, or may be created via a device other than the equipment administrator terminal device 6.

[0049] FIG. 7 is a data configuration diagram showing an example of the maintenance worker database 313. In the maintenance worker database 313, basic information and schedules of maintenance workers are registered for each maintenance worker. At this time, the basic information and schedules of maintenance workers are managed by maintenance worker ID. The basic information of a maintenance worker includes, for example, the name, affiliation, contact information, qualifications, etc. of the maintenance worker. The schedule of a maintenance worker can be edited, for example, via the maintenance worker terminal device 4, and the dates and time periods when the worker is available to work are updated as needed.

[0050] FIG. 8 is a data structure diagram showing an example of the training performance database 314. Training record information D8, in which the training record of the maintenance work is recorded, is registered for each training of the maintenance work in the database 314. At this time, the training record information D8 is managed by a training record identifier (training record ID) for identifying the training record information D8.

[0051] The training performance information D8 records the training performance of the maintenance work that is the subject of the training, such as the maintenance worker ID indicating the maintenance worker who conducted the training for the maintenance work, the manufacturer, type, model name of the training implementation equipment 2c that is the equipment 2 on which the training was conducted, the error code that is the subject of the training, and the time when the work was completed in the training.

[0052] The analysis evaluation database 315 stores analysis evaluation information D5 indicating the results of an analysis of a maintenance worker by the worker evaluation unit 302, which will be described later. The analysis evaluation information D5 includes information related to the setting of the analysis axis, the analysis results, and the like.

[0053] The management-side control unit 30 operates in accordance with the information processing program 316, thereby functioning as a database management unit 300, an equipment abnormality monitoring unit 301, a worker evaluation unit 302, a work plan formulation unit 303, and a training plan formulation unit 304, as shown in Fig. 3. In the information processing method executed by the information processing device 3 as a computer, the processes executed by the units 300 to 304 correspond to a database management step, an equipment monitoring step, a worker evaluation step, a work plan formulation step, and a training plan formulation step, respectively.

[0054] When a setting target device 2 among the plurality of devices 2 is designated by the maintenance worker terminal device 4, the database management unit 300 transmits setting screen information to the maintenance worker terminal device 4 for displaying a setting screen for setting setting information D1 for the setting target device 2. Then, the database management unit 300 receives the setting information D1 set in accordance with an input operation on the setting screen from the maintenance worker terminal device 4, transmits the setting information D1 to the setting target device 2, and registers the setting information D1 in the device database 310.

[0055] The database management unit 300 acquires appliance operation information D2 recorded as the appliance 2 is operated from the appliance 2. For example, the database management unit 300 receives the appliance operation information D2 from the appliance 2 and registers the appliance operation information D2 in the appliance database 310. At this time, the appliance operation information D2 received from the appliance 2 is assigned an appliance ID indicating the appliance 2 that sent it, and therefore the database management unit 300 registers the appliance operation information D2 in the appliance database 310 using the appliance ID.

[0056] The database management unit 300 acquires the work performance information D3 from the maintenance worker terminal device 4. For example, the database management unit 300 transmits work performance input screen information for displaying a work performance input screen to the maintenance worker terminal device 4. Then, the database management unit 300 receives the work performance information D3 created in response to an input operation on the work performance input screen from the maintenance worker terminal device 4, and registers the work performance information D3 in the work performance database 311.

[0057] The database management unit 300 acquires the evaluation result information D4 from the device administrator terminal device 6. For example, the database management unit 300 transmits evaluation result input screen information for displaying an evaluation result input screen to the device administrator terminal device 6. Then, the database management unit 300 receives the evaluation result information D4 input in response to an input operation on the evaluation result input screen from the device administrator terminal device 6, and registers the evaluation result information D4 in the evaluation result database 312.

[0058] The database management unit 300 acquires training record information D8, which records the training record when the maintenance worker has conducted training, from the maintenance manager terminal device 5. For example, The management unit 300 transmits training result input screen information for displaying the training result input screen to the maintenance manager terminal device 5. Then, the database management unit 300 receives training result information D8 input in response to an input operation on the training result input screen from the maintenance manager terminal device 5, and registers the training result information D8 in the training result database 314.

[0059] The equipment abnormality monitoring unit 301 monitors whether an error code is recorded in the equipment operation information D2 acquired from the equipment 2, and if an error code is included, notifies the work plan formulation unit 303 of a work plan request based on the equipment operation information D2.

[0060] (Regarding evaluation of maintenance workers) 9 is a functional explanatory diagram showing the worker evaluation process performed by the information processing device 3. The worker evaluation unit 302 refers to various information registered in the databases 310 to 315 and performs the worker evaluation process to evaluate the maintenance workers.

[0061] Specifically, the worker evaluation unit 302 evaluates the maintenance workers by analyzing the work performance information D3 and the evaluation result information D4 for each maintenance worker based on multiple analysis axes, with reference to the work performance database 311 and the evaluation result database 312. Note that the worker evaluation unit 302 may also evaluate the maintenance workers by referring to the training performance database 314 and treating the training performance recorded in the training performance information D8 as the work performance recorded in the work performance information D3.

[0062] 9, the multiple analysis axes include at least two of an equipment analysis axis related to the equipment 2, a work performance analysis axis related to the work performance of the maintenance work, and an evaluation result analysis axis related to the evaluation results of the equipment manager. For example, the worker evaluation unit 302 evaluates the maintenance worker by setting at least one of the manufacturer, type, model name, and error code as the equipment analysis axis, setting at least one of the work waiting time, work completion time, and maintenance cost as the work performance analysis axis, and setting satisfaction as the evaluation result analysis axis.

[0063] FIG. 9 shows the tabulation results when "manufacturer" and "task completion time" are set for a combination of two analysis axes, the equipment analysis axis and the work performance analysis axis. This makes it possible to evaluate, for example, the difference in task completion time between the manufacturer to which a maintenance worker belongs (their own manufacturer) and another manufacturer (another manufacturer). FIG. 9 also shows the tabulation results when "model name" and "satisfaction level" are set for a combination of two analysis axes, the equipment analysis axis and the evaluation result analysis axis. FIG. 9 also shows the tabulation results when "task completion time" and "satisfaction level" are set for a combination of two analysis axes, the work performance analysis axis and the evaluation result analysis axis.

[0064] In addition, instead of or in addition to the task completion time, task wait time and maintenance cost may be set on the task performance analysis axis. For example, by comparing the aggregated results when task completion time, task wait time, and maintenance cost are set as the task performance analysis axis in a combination of two analysis axes, the task performance analysis axis and the evaluation result analysis axis, it is possible to quantify what should be kept in mind when conducting maintenance work training. Furthermore, the values ​​set on the task performance analysis axis may be obtained by performing statistical processing (average, median, maximum, minimum, total, etc.) on the values ​​for each maintenance work. Furthermore, the type of device 2 or error code may be set on the equipment analysis axis instead of the manufacturer or model name of the device 2. Furthermore, while Figure 9 illustrates a case where the analysis results of maintenance workers are evaluated using two analysis axes, evaluation using three or more analysis axes is also possible.

[0065] Furthermore, the worker evaluation unit 302 evaluates the evaluation result ( For example, if the satisfaction level (response to a questionnaire) is low, the reason for the low satisfaction level may be analyzed from the content of the comments included in the evaluation result information D4, and it may be determined whether the reason is due to, for example, a lack of skill on the part of the maintenance worker. The worker evaluation unit 302 may also extract maintenance workers whose satisfaction levels included in the evaluation result information D4 meet a specific level, or extract the maintenance managers who manage the extracted maintenance workers. Furthermore, the worker evaluation unit 302 may exclude from the work performance information D3 to be analyzed any work performance that meets a predetermined standard, as being due to irregular maintenance work. The worker evaluation unit 302 may also exclude from the evaluation result information D4 to be analyzed any evaluation results that meet a predetermined standard, as being due to unusual complaints.

[0066] As a result of evaluating the maintenance worker as described above, the worker evaluation unit 302 generates analysis evaluation information D5 indicating the analysis results of the maintenance worker. The analysis evaluation information D5 generated by the worker evaluation unit 302 is registered in the maintenance worker database 313 by the database management unit 300. The worker evaluation unit 302 also transmits the analysis evaluation information D5 to the maintenance worker terminal device 4 or the maintenance manager terminal device 5, thereby displaying the analysis results of the maintenance worker on a display screen. At this time, the analysis results of the maintenance worker can be created in any graph format. Note that when an analysis axis is specified on the display screen displayed on the maintenance worker terminal device 4 or the maintenance manager terminal device 5, the worker evaluation unit 302 may evaluate the maintenance worker based on the specified analysis axis and transmit analysis evaluation information D5 indicating the evaluation results to the maintenance worker terminal device 4 or the maintenance manager terminal device 5. In addition, when a maintenance worker (or workers) to be evaluated is specified on a display screen displayed on the maintenance worker terminal device 4 or the maintenance manager terminal device 5, the worker evaluation unit 302 may analyze the work performance information D3 and evaluation result information D4 associated with the specified maintenance worker, and transmit analysis evaluation information D5 indicating the analysis results to the maintenance worker terminal device 4 or the maintenance manager terminal device 5.

[0067] (Regarding the formulation of work plans) 10 is a functional explanatory diagram showing the process of formulating a work plan by the information processing device 3. The work plan formulating unit 303 performs the process of formulating a work plan for carrying out maintenance work on the maintenance-required device 2b, which is the device 2 requiring maintenance work.

[0068] Specifically, when the work plan formulation unit 303 receives a work plan request for performing maintenance work on the maintenance-requiring equipment 2b, it selects, from among multiple maintenance workers, a maintenance worker whose analysis results by the worker evaluation unit 302 satisfy specified work plan criteria, as a candidate maintenance worker to perform the maintenance work, and formulates a work plan for the maintenance work.

[0069] The work plan request includes, for example, at least one of the manufacturer, type, model name, and error code of the maintenance-requiring device 2b.

[0070] The analysis results of the maintenance worker referenced by the work plan formulation unit 303 refer to the analysis evaluation information D5 obtained when the worker evaluation unit 302 evaluated the maintenance worker by setting at least one of the manufacturer, type, model name, and error code as the equipment analysis axis, the work completion time as the work performance analysis axis, and satisfaction as the evaluation result analysis axis.

[0071] The work plan formulation unit 303 sets, as work plan criteria, a first work plan criterion for preferentially selecting as an implementation worker candidate a maintenance worker who has performed a greater number of maintenance tasks in terms of their work track record that match the manufacturer, type, model name, or error code included in the work plan request; a second work plan criterion for preferentially selecting as an implementation worker candidate a maintenance worker who has performed a shorter time to complete a maintenance task in terms of their work track record that match the manufacturer, type, model name, or error code included in the work plan request; Candidates for maintenance workers are selected based on a third work plan criterion that prioritizes the selection of candidates for maintenance workers who are more satisfied with the maintenance work they perform, or a combination of at least two of these criteria, and a work plan for the maintenance work is formulated.

[0072] FIG. 10 illustrates a case where the maintenance worker identified by the maintenance worker ID “S002” has performed the most maintenance work that matches the manufacturer, type, model name, and error code of the maintenance-requiring device 2b as a first work planning criterion. Similarly, the diagram illustrates a case where the maintenance worker has the shortest time to complete the maintenance work that matches the manufacturer, type, model name, and error code of the maintenance-requiring device 2b as a second work planning criterion, and a case where the maintenance worker has the highest level of satisfaction with the maintenance work that matches the manufacturer, type, model name, and error code of the maintenance-requiring device 2b as a third work planning criterion. Therefore, regardless of which work planning criterion is used, the maintenance worker identified by the maintenance worker ID “S002” is selected as a candidate for the maintenance worker. When two or more work planning criteria are combined, the work plan formulation unit 303 may, for example, weight each work planning criterion to comprehensively evaluate each maintenance worker and select a candidate for the maintenance worker.

[0073] The work planning criteria are not limited to the above example, and other work planning criteria may be used. For example, if a specific qualification is required to perform a specific maintenance task, the worker evaluation unit 302 may refer to the maintenance worker database 313 and formulate a maintenance work plan based on a fourth work planning criterion that prioritizes the selection of a maintenance worker who has the necessary qualifications for the maintenance task and whose manufacturer, type, model name, or error code matches the information included in the work plan request. The worker evaluation unit 302 may also refer to the maintenance worker database 313 and formulate a maintenance work plan after checking the availability of the maintenance worker's schedule. Therefore, if the maintenance worker selected as a candidate for the maintenance worker does not have an available schedule, the work plan formulation unit 303 may, for example, select the maintenance worker with the next highest evaluation based on the analysis results of the maintenance workers as the candidate for the maintenance worker.

[0074] The work plan formulation unit 303 transmits work plan information D6 indicating the work plan formulated as described above to the maintenance worker terminal device 4 and the maintenance manager terminal device 5, and the work plan formulated by the work plan formulation unit 303 is displayed on the display screen.

[0075] (Regarding the formulation of training plans) 11 is a first functional explanatory diagram showing the training plan formulation process by the information processing device 3. The training plan formulation unit 304 performs formulation process to formulate a training plan when training in maintenance work is carried out for training-required equipment 2d, which is equipment 2 that requires training in maintenance work.

[0076] Specifically, as shown in FIG. 11, when the training plan formulation unit 304 receives a training plan request for carrying out training in maintenance work on the training-requiring equipment 2d, the training plan formulation unit 304 selects, from among a plurality of maintenance workers, maintenance workers whose analysis results by the worker evaluation unit 302 satisfy predetermined training plan criteria as candidates for training workers who require the training, and formulates a training plan for the maintenance work.

[0077] The training plan request includes, for example, at least one of the manufacturer, type, model name, and error code of the training-requiring device 2d.

[0078] The training plan formulation unit 304 refers to the analysis results of the maintenance worker by referencing the analysis evaluation information D5 obtained when the worker evaluation unit 302 evaluated the maintenance worker by setting at least one of the manufacturer, type, model name, and error code as the equipment analysis axis, the work completion time as the work performance analysis axis, and the satisfaction level as the evaluation result analysis axis.

[0079] The training plan formulation unit 304 selects training worker candidates and formulates a training plan for maintenance work based on the following training planning criteria: a first training planning criterion that gives priority to the selection of a training worker candidate who has performed fewer maintenance work tasks in his or her work history that match the manufacturer, type, model name, or error code included in the training plan request; a second training planning criterion that gives priority to the selection of a training worker candidate who has taken a longer time to complete maintenance work in his or her work history that match the manufacturer, type, model name, or error code included in the training plan request; a third training planning criterion that gives priority to the selection of a training worker candidate who is less satisfied with maintenance work that match the manufacturer, type, model name, or error code included in the training plan request; a fourth training planning criterion that gives priority to the selection of a training worker candidate who has not been selected more often or has a higher ratio of not being selected; or a combination of at least two of these criteria.

[0080] 11 illustrates a case where the maintenance workers identified by the maintenance worker IDs "S002" and "S099" have performed the fewest maintenance tasks that match the manufacturer, type, model name, and error code of the training-required device 2d as a first training planning criterion. Similarly, the diagram illustrates a case where the maintenance workers have performed the longest maintenance task completion time that matches the manufacturer, type, model name, and error code of the training-required device 2d as a second training planning criterion. The diagram also illustrates a case where the maintenance workers have the lowest level of satisfaction with the maintenance tasks that match the manufacturer, type, model name, and error code of the training-required device 2d as a third training planning criterion. The diagram also illustrates a case where the maintenance workers have not been selected as a training worker as a fourth training planning criterion. Therefore, regardless of which training planning criterion is used, the maintenance workers identified by the maintenance worker IDs "S002" and "S099" are selected as training worker candidates. When two or more training planning criteria are combined, the training planning unit 304 may, for example, assign weights to each training planning criterion to comprehensively evaluate each maintenance worker and select training worker candidates.

[0081] The worker evaluation unit 302 may formulate a training plan for maintenance work after checking the availability of the schedules of maintenance workers by referring to the maintenance worker database 313. Therefore, if the schedule of a maintenance worker selected as a training worker candidate is unavailable, the training plan formulation unit 304 may select, for example, the maintenance worker with the next highest evaluation as a result of the analysis of the maintenance workers as the candidate training worker.

[0082] The training plan formulation unit 304 transmits training plan information D7 indicating the training plan formulated as described above to the maintenance worker terminal device 4 and the maintenance manager terminal device 5, whereby the training plan formulated by the training plan formulation unit 304 is displayed on the display screen. Then, when the maintenance worker selected as the training worker candidate carries out training in maintenance work in accordance with the training plan, training result information D8 recording the training results is registered in the training result database 314.

[0083] Fig. 12 is a second functional explanatory diagram showing the training plan formulation process by the information processing device 3. As shown in Fig. 12, the training plan formulation unit 304 selects maintenance work for which the analysis result of the maintenance worker by the worker evaluation unit 302 satisfies predetermined training content criteria as candidate training content for the maintenance worker, and formulates a training plan for the maintenance work.

[0084] The training plan formulation unit 304 selects training content candidates and formulates a training plan for maintenance work based on the following training content criteria: a first training content criterion that gives priority to the selection of training content candidates for maintenance work with fewer task frequency; a second training content criterion that gives priority to the selection of training content candidates for maintenance work with longer task completion times; a third training content criterion that gives priority to the selection of training content candidates for maintenance work with lower satisfaction levels; a fourth training content criterion that gives priority to the selection of training content candidates for maintenance work with lower unselected frequency or unselected ratios; or a combination of at least two of these criteria.

[0085] Figure 12 shows multiple maintenance workers identified by the maintenance worker IDs "S001", ..., "S099". The figure shows a case in which training content candidates are selected for workers. In particular, the figure shows a case in which maintenance work to deal with error codes "E201 to E210" is selected as a training content candidate for a maintenance worker identified by a maintenance worker ID "S001," and maintenance work to deal with error codes "E101 to E110" is selected as a training content candidate for a maintenance worker identified by a maintenance worker ID "S099." When two or more training content criteria are combined, the training plan formulation unit 304 may, for example, weight each training content criterion to comprehensively evaluate each maintenance work and select training content candidates.

[0086] The training plan formulation unit 304 transmits training plan information D7 indicating the training plan formulated as described above to the maintenance worker terminal device 4 and the maintenance manager terminal device 5, whereby the training plan formulated by the training plan formulation unit 304 is displayed on the display screen. Then, when training for the maintenance work selected as a training content candidate is carried out in accordance with the training plan, training result information D8 recording the training results is registered in the training result database 314.

[0087] (Hardware configuration of each device) 13 is a hardware configuration diagram showing an example of a computer 900. Each of the device 2, the information processing device 3, the maintenance worker terminal device 4, the maintenance manager terminal device 5, and the device manager terminal device 6 is configured by a general-purpose or dedicated computer 900.

[0088] 13, the computer 900 includes, as its main components, a bus 910, a processor 912, a memory 914, an input device 916, an output device 917, a display device 918, a storage device 920, a communication I / F (interface) unit 922, an external device I / F unit 924, an I / O (input / output) device I / F unit 926, and a media input / output unit 928. Note that the above components may be omitted as appropriate depending on the application of the computer 900.

[0089] The processor 912 is composed of one or more arithmetic processing devices (CPU (Central Processing Unit), MPU (Micro-processing unit), DSP (Digital Signal Processor), GPU (Graphics Processing Unit), etc.), and operates as a control unit (for example, the device control unit 23 or the management side control unit 30) that controls the entire computer 900. The memory 914 stores various information and programs 930, and is composed of, for example, volatile memory (DRAM, SRAM, etc.) that functions as main memory, non-volatile memory (ROM), flash memory, etc.

[0090] The input device 916 is composed of, for example, a keyboard, a mouse, a numeric keypad, an electronic pen, etc., and functions as an input unit. The output device 917 is composed of, for example, a sound (audio) output device, a vibration device, etc., and functions as an output unit. The display device 918 is composed of, for example, a liquid crystal display, an organic EL display, electronic paper, a projector, etc., and functions as an output unit. The input device 916 and the display device 918 may be integrally configured, such as a touch panel display. The storage device 920 is composed of, for example, an HDD, an SSD, etc., and functions as a storage unit (for example, the device storage unit 24 or the management-side storage unit 31). The storage device 920 stores various information necessary for executing the operating system and the program 930.

[0091] The communication I / F unit 922 is connected to a network 940 such as the Internet or an intranet (which may be the same as the network 7 in FIG. 1) by wire or wirelessly, and functions as a communication unit (for example, the device communication unit 25 or the management side communication unit 32) that transmits and receives data to and from other computers in accordance with a predetermined communication standard. The external device I / F unit 924 is connected to a camera, a printer, The I / O device I / F unit 926 is connected to an external device 950 such as a printer, scanner, or reader / writer by wire or wirelessly, and functions as a communication unit that transmits and receives data to and from the external device 950 in accordance with a predetermined communication standard. The I / O device I / F unit 926 is connected to an I / O device 960 such as various sensors and actuators, and functions as a communication unit that transmits and receives various signals and data, such as detection signals from sensors and control signals to actuators, to and from the I / O device 960. The media input / output unit 928 is composed of, for example, a drive device such as a DVD drive or a CD drive, a memory card slot, and a USB connector, and reads and writes data from and to media (non-transitory storage media) 970 such as a DVD, CD, memory card, or USB memory.

[0092] In the computer 900 having the above configuration, the processor 912 loads a program 930 stored in the storage device 920 into the memory 914, executes the program, and controls each unit of the computer 900 via the bus 910. The program 930 may be stored in the memory 914 instead of the storage device 920. The program 930 may be recorded on the medium 970 in an installable file format or an executable file format and provided to the computer 900 via the media input / output unit 928. The program 930 may be provided to the computer 900 by being downloaded via the network 940 via the communication I / F unit 922. Furthermore, the computer 900 may implement various functions realized by the processor 912 executing the program 930 using hardware such as an FPGA or an ASIC.

[0093] The computer 900 is an electronic device of any type, such as a desktop computer or a portable computer. The computer 900 may be a client computer, a server computer, a cloud computer, or an embedded computer such as a control panel or a controller (including a microcomputer, a programmable logic controller, or a sequencer).

[0094] (Information processing method) Fig. 14 is a flowchart showing a first operation example of the device management system 1. Below, the operation when a work plan for maintenance work is formulated by the device 2, the information processing device 3, and the maintenance worker terminal device 4 will be described with reference to Fig. 14.

[0095] First, in step S100, the device control processing unit 231 of the device 2 periodically acquires measurement values ​​(which may be processed values ​​or command values) from the sensor 210 in accordance with sampling conditions set in the sampling setting data of the setting information D1, and stores the values ​​as device operation information D2 in the device storage unit 24. Then, in step S101, the device control processing unit 231 transmits the device operation information D2 stored in the device storage unit 24 to the information processing device 3.

[0096] Next, in step S110, upon receiving the appliance operation information D2 of the appliance 2 transmitted in step S101, the database management unit 300 of the information processing device 3 registers the appliance operation information D2 in the appliance database 310.

[0097] Next, in step S120, the device abnormality monitoring unit 301 monitors whether or not an error code is recorded in the device operation information D2 of the device 2 acquired in step S110. As a result, if the device abnormality monitoring unit 301 determines that an error code is included in the device operation information D2 of the device 2 ("Yes" in step S120), it determines that the device 2 is a maintenance requiring device 2b, and notifies the work plan formulation unit 303 of a work plan request based on the error code included in the device operation information D2.

[0098] Next, in step S130, the work plan formulation unit 303 receives the work plan created by the equipment abnormality monitoring unit 301. When the work plan request is received, the maintenance worker analysis unit 303 selects maintenance workers whose analysis results meet predetermined work plan criteria as candidate maintenance workers, and formulates a work plan for the maintenance work. Then, in step S131, the work plan formulation unit 303 transmits work plan information D6 indicating the work plan formulated in step S130 to the maintenance worker terminal device 4 used by the candidate maintenance worker.

[0099] Then, in step S140, upon receiving the work plan information D6 for the device 2 transmitted in step S131, the maintenance worker terminal device 4 displays the work plan information D6 on the display screen and presents it to the maintenance worker selected as the candidate for the maintenance worker. This allows the maintenance worker to understand that the work plan for the maintenance work to resolve the abnormality that has occurred in the maintenance-requiring device 2b has been assigned to him / her.

[0100] In this manner, a series of processes shown in Fig. 14 is performed. Note that, since the equipment operation information D2 is transmitted from each of the plurality of equipment 2 to the information processing device 3, the series of processes shown in Fig. 14 are performed in parallel, and thus a work plan is formulated for each of the maintenance requiring equipment 2b that requires maintenance work.

[0101] 15 is a flowchart showing a second operation example of the device management system 1. The following describes the operation when a training plan for maintenance work is formulated by the information processing device 3 and the maintenance manager terminal device 5, with reference to FIG.

[0102] First, in step S200, the maintenance manager terminal device 5 transmits to the information processing device 3 a training plan request for carrying out training on maintenance work for the training-requiring device 2d, for example, in response to an input operation by the maintenance manager.

[0103] Next, in step S210, upon receiving the training plan request transmitted in step S200, the training plan formulation unit 304 of the information processing device 3 selects maintenance workers whose analysis results satisfy predetermined training plan criteria as training worker candidates and formulates a training plan for the maintenance work. Then, in step S211, the training plan formulation unit 304 transmits training plan information D7 indicating the training plan formulated in step S210 to the maintenance manager terminal device 5.

[0104] Then, in step S220, upon receiving the training plan information D7 transmitted in step S211, the maintenance manager terminal device 5 displays the training plan information D7 on the display screen and presents it to the maintenance manager selected as a training worker candidate, thereby enabling the maintenance manager to know which maintenance workers need training in maintenance work.

[0105] In this manner, a series of processes shown in Fig. 15 is performed. By performing the processes shown in Fig. 15, training in maintenance work is carried out for the training-requiring equipment 2d, and the skills of the maintenance worker can be improved. When training in maintenance work is carried out, training record information D8 recording the training record is registered in the training record database 314.

[0106] According to the information processing device 3 and information processing method of this embodiment, the worker evaluation unit 302 analyzes the work performance information D3 and the evaluation result information D4 based on analysis axes including at least two of the equipment analysis axis, the work performance analysis axis, and the evaluation result analysis axis, thereby evaluating each maintenance worker. Therefore, the skills of the maintenance workers can be appropriately evaluated.

[0107] Furthermore, the work plan formulation unit 303 formulates a work plan for carrying out maintenance work on the maintenance-requiring equipment 2b based on the worker evaluation by the worker evaluation unit 302, so that the maintenance work is carried out by an appropriate maintenance worker.

[0108] Furthermore, the training plan formulation unit 304 determines the training schedule based on the evaluation of the worker by the worker evaluation unit 302. Therefore, a training plan for conducting maintenance work training for the training-requiring equipment 2d is formulated, and appropriate training is provided to the maintenance worker. Furthermore, since the maintenance work training record is treated as the maintenance work work record, for example, when formulating a new maintenance work work plan, the maintenance worker is evaluated by also reflecting the maintenance work training record. Therefore, since the improvement in the skills of the maintenance worker through the maintenance work training is also taken into consideration, the maintenance work work plan can be formulated appropriately.

[0109] (Other embodiments) The present invention is not limited to the above-described embodiment, and various modifications can be made without departing from the spirit and scope of the present invention, all of which are included in the technical concept of the present invention.

[0110] In the above embodiment, the case has been described in which the worker evaluation unit 302 evaluates a maintenance worker by analyzing the work performance information D3 and the evaluation result information D4 registered in the work performance database 311 and the evaluation result database 312, and generates the analysis evaluation information D5. Alternatively, the worker evaluation unit 302 may evaluate a maintenance worker by analyzing the acquired work performance information D3 and evaluation result information D4 when acquiring the work performance information D3 and the evaluation result information D4, respectively, and generate the analysis evaluation information D5. In this case, the database management unit 300 may register the analysis evaluation information D5 generated by the worker evaluation unit 302 in the analysis evaluation database 315.

[0111] The work plan formulation unit 303 may also formulate a work plan for the maintenance work by selecting, as in the above embodiment, maintenance workers whose analysis results satisfy predetermined work plan criteria as candidates for performing the maintenance work, based on information about the device 2 requiring maintenance work (such as the manufacturer, type, model name, and error code of the device 2) and the analysis and evaluation information D5 registered in the analysis and evaluation database 315. Furthermore, the training plan formulation unit 304 may also formulate a training plan for the maintenance work by selecting, as in the above embodiment, maintenance workers whose analysis results satisfy predetermined training plan criteria as candidates for training workers who require the training, based on information about the device 2 requiring maintenance work (such as the manufacturer, type, model name, and error code of the device 2) and the analysis and evaluation information D5 registered in the analysis and evaluation database 315.

[0112] In the above embodiment, the worker evaluation unit 302 evaluates maintenance workers by analyzing the work performance information D3 and the evaluation result information D4 for each maintenance worker. Alternatively, the worker evaluation unit 302 may evaluate maintenance worker groups by analyzing the work performance information D3 and the evaluation result information D4 for each maintenance worker group, which includes multiple maintenance workers. Examples of maintenance worker groups include the maintenance worker's affiliation, the maintenance worker's qualifications, and the maintenance worker's years of experience. If the maintenance worker is affiliated with an agency of the manufacturer that performs the maintenance work, the worker evaluation unit 302 can evaluate the agency by analyzing the work performance information D3 and the evaluation result information D4 for each agency. In this case, for example, the work plan formulation unit 303 may select maintenance workers belonging to highly rated agencies as candidate workers to formulate a work plan for the maintenance work, or the training plan formulation unit 304 may select maintenance workers belonging to low-rated agencies as candidate trainees to formulate a training plan for the maintenance work.

[0113] In the above embodiment, the information processing device 3 is described as being configured as a single device, but may be configured as a plurality of devices. Also, all or part of the databases 310 to 315 may be stored in an external storage device.

[0114] In the above embodiment, the case where the information processing device 3 includes the work plan formulation unit 303 and the training plan formulation unit 304 has been described. In this case, if the work plan formulation unit 303 is omitted, the training plan formulation unit 304 may formulate a training plan for maintenance work without using the fourth training planning standard as the training planning standard.

[0115] In the above embodiment, the information processing device 3 operates according to the flowcharts shown in FIGS. 14 and 15. However, the order in which the steps are executed may be changed as appropriate, or some steps may be omitted. [Explanation of symbols]

[0116] 1...equipment management system, 2...equipment, 3...information processing device, 4...maintenance worker terminal device 5...Maintenance manager terminal device, 6...Equipment manager terminal device, 20... driving parts, 21... electrical parts, 22... mechanical parts, 23... equipment control part, 24...device storage section, 25...device communication section, 30... Management side control unit, 31... Management side memory unit, 32... Management side communication unit, 230...setting information processing unit, 231...device control processing unit, 240...device control program, 300...database management unit, 301...equipment abnormality monitoring unit, 302...worker evaluation unit, 303...Work Planning Department, 304...Training Planning Department, 310...equipment database, 311...work performance database, 312...Evaluation result database, 313...Maintenance worker database, 314...Training performance database, 315...Analysis and evaluation database, 316...Information processing program

Claims

1. a database management unit that acquires work performance information that records the work performance when a maintenance worker of a device performs maintenance work and evaluation result information that records the evaluation result of the device manager regarding the maintenance work, and registers the information in a database; a worker evaluation unit that evaluates the maintenance workers by analyzing the work performance information and the evaluation result information registered in the database on a maintenance worker basis based on a plurality of analysis axes, The plurality of analysis axes are: The analysis axis includes at least two of an equipment analysis axis related to the equipment, a work performance analysis axis related to the work performance, and an evaluation result analysis axis related to the evaluation result. Information processing device.

2. a worker evaluation unit that acquires work performance information that records the work performance when maintenance work is performed by a maintenance worker of an equipment and evaluation result information that records the evaluation result of the maintenance work by a manager of the equipment, analyzes the work performance information and the evaluation result information on a maintenance worker basis based on a plurality of analysis axes, evaluates the maintenance worker, and generates analysis and evaluation information that indicates the analysis result of the maintenance worker; a database management unit that registers the analysis and evaluation information generated by the worker evaluation unit in a database, The plurality of analysis axes are: The analysis axis includes at least two of an equipment analysis axis related to the equipment, a work performance analysis axis related to the work performance, and an evaluation result analysis axis related to the evaluation result. Information processing device.

3. The work performance information is the maintenance information includes at least one of a maintenance worker identifier indicating the maintenance worker who performed the maintenance work, a manufacturer, a type, a model name of the maintenance-performed device which is the device on which the maintenance work was performed, and an error code indicating a type of abnormality that occurred in the maintenance-performed device, and at least one of a work waiting time from the occurrence of the abnormality until the start of the maintenance work, a work completion time from the start of the maintenance work until the completion, and a maintenance cost required for the maintenance work, The evaluation result information is a degree of satisfaction of the manager with respect to the maintenance work performed on the maintenance-performed device, The worker evaluation unit setting at least one of the manufacturer, the type, the model name, and the error code as the instrument analysis axis; At least one of the work waiting time, the work completion time, and the maintenance cost is set as the work performance analysis axis; and evaluating the maintenance worker by setting the satisfaction level as the axis of evaluation result analysis.

3. The information processing device according to claim 1.

4. When a work plan request for performing the maintenance work on the maintenance-required device that is the device requiring the maintenance work is received, a work plan formulation unit that selects, from among the plurality of maintenance workers, a maintenance worker whose analysis result by the worker evaluation unit satisfies a predetermined work plan criterion as a candidate for an implementation worker who will perform the maintenance work, and formulates a work plan for the maintenance work; The information processing device according to claim 3 .

5. The work plan request includes: The information includes at least one of the manufacturer, the type, the model name, and the error code of the maintenance-requiring device, The worker evaluation unit setting at least one of the manufacturer, the type, and the model name as the instrument analysis axis; Set the error code as the work performance analysis axis, Evaluating the maintenance worker by setting the satisfaction level as the axis of evaluation result analysis; The work plan formulation unit may include, as the work plan standard: a first work plan criterion for preferentially selecting, as the candidate for the maintenance worker, a maintenance worker who has performed a greater number of maintenance tasks as the work record of the maintenance task that matches the manufacturer, the type, the model name, or the error code included in the work plan request; a second work plan criterion for preferentially selecting, as the candidate for the maintenance worker, a maintenance worker whose work completion time is shorter as the work performance of the maintenance work that matches the manufacturer, the type, the model name, or the error code included in the work plan request; a third work plan criterion for preferentially selecting a maintenance worker as the candidate for the maintenance worker who has a higher level of satisfaction with the maintenance work that matches the manufacturer, the type, the model name, or the error code included in the work plan request; Alternatively, the candidate maintenance workers are selected based on a combination of at least two of these, and a work plan for the maintenance work is formulated. The information processing device according to claim 4 .

6. When a training plan request for implementing the training for the training-required equipment, which is the equipment that requires training for the maintenance work, is received, a training plan formulation unit that selects, from among the plurality of maintenance workers, a maintenance worker whose analysis result by the worker evaluation unit satisfies a predetermined training plan criterion as a candidate for training, and formulates a training plan for the maintenance work; The information processing device according to claim 3 .

7. The training plan request: The training information includes at least one of the manufacturer, the type, the model name, and the error code of the training-required equipment, The worker evaluation unit setting at least one of the manufacturer, the type, the model name, and the error code as the instrument analysis axis; Set the work completion time as the work performance analysis axis, Evaluating the maintenance worker by setting the satisfaction level as the axis of evaluation result analysis; The training planning unit includes, as the training planning standard: a first training plan criterion for preferentially selecting, as the training worker candidate, a maintenance worker who has performed fewer maintenance tasks as the work record of the maintenance task that matches the manufacturer, the type, the model name, or the error code included in the training plan request; a second training planning criterion for preferentially selecting, as the training worker candidate, a maintenance worker who has a longer task completion time as the work performance of the maintenance work that matches the manufacturer, the type, the model name, or the error code included in the training planning request; a third training plan criterion for preferentially selecting a maintenance worker as a candidate for training who has a lower level of satisfaction with the maintenance work that matches the manufacturer, the type, the model name, or the error code included in the training plan request; Alternatively, the training worker candidates are selected based on a combination of at least two of these, and a training plan for the maintenance work is formulated. The information processing device according to claim 6 .

8. The training plan formulation unit selecting the maintenance work for which the analysis result of the maintenance worker by the worker evaluation unit satisfies a predetermined training content standard as a candidate training content for the maintenance worker, and formulating a training plan for the maintenance work; The training plan formulation unit includes, as the training content standards: a first training content criterion for giving priority to the maintenance work that has a smaller number of times of operation as the training content candidate; a second training content criterion for selecting the maintenance work as the training content candidate with a higher priority as the maintenance work has a longer completion time; a third training content criterion for selecting the maintenance work with a higher priority as a training content candidate as the satisfaction level of the maintenance work is lower; Alternatively, the training content candidates are selected based on a combination of at least two of these, and a training plan for the maintenance work is formulated. The information processing device according to claim 7 .

9. a work plan formulation unit that, when receiving a work plan request for performing the maintenance work on the maintenance-required equipment, which is the equipment requiring the maintenance work, selects, from among the plurality of maintenance workers, a maintenance worker whose analysis result by the worker evaluation unit satisfies a predetermined work plan criterion, as a candidate for performing the maintenance work, and formulates a work plan for the maintenance work; a training plan formulation unit that, when receiving a training plan request for conducting the training for the training-required equipment, which is the equipment that requires training for the maintenance work, selects, from among the plurality of maintenance workers, a maintenance worker whose analysis result by the worker evaluation unit satisfies a predetermined training plan criterion, as a candidate training worker who requires the training, and formulates a training plan for the maintenance work, The training plan formulation unit a training plan for the maintenance work is formulated based on the training plan criterion that, among the plurality of maintenance workers, a maintenance worker having a higher number of unselected times or a higher unselected ratio when the work plan was formulated by the work plan formulation unit is preferentially selected as the training worker candidate; The information processing device according to claim 3 .

10. The training plan request: The training information includes at least one of the manufacturer, the type, the model name, and the error code of the training-required equipment, The worker evaluation unit setting at least one of the manufacturer, the type, the model name, and the error code as the instrument analysis axis; Set the work completion time as the work performance analysis axis, Evaluating the maintenance worker by setting the satisfaction level as the axis of evaluation result analysis; The training planning unit includes, as the training planning standard: a first training plan criterion for preferentially selecting, as the training worker candidate, a maintenance worker who has performed fewer maintenance tasks as the work record of the maintenance task that matches the manufacturer, the type, the model name, or the error code included in the training plan request; a second training planning criterion for preferentially selecting, as the training worker candidate, a maintenance worker who has a longer task completion time as the work performance of the maintenance work that matches the manufacturer, the type, the model name, or the error code included in the training planning request; a third training plan criterion for preferentially selecting a maintenance worker as a candidate for training who has a lower level of satisfaction with the maintenance work that matches the manufacturer, the type, the model name, or the error code included in the training plan request; a fourth training planning criterion for giving a higher priority to the maintenance worker as a candidate for training when the maintenance worker has a higher number of unselected times or a higher unselected ratio; Alternatively, the training worker candidates are selected based on a combination of at least two of these, and a training plan for the maintenance work is formulated. The information processing device according to claim 9 .

11. The training plan formulation unit selecting the maintenance work for which the analysis result of the maintenance worker by the worker evaluation unit satisfies a predetermined training content standard as a candidate training content for the maintenance worker, and formulating a training plan for the maintenance work; The training plan formulation unit includes, as the training content standards: a first training content criterion for giving priority to the maintenance work that has a smaller number of times of operation as the training content candidate; a second training content criterion for selecting the maintenance work as the training content candidate with a higher priority as the maintenance work has a longer completion time; a third training content criterion for selecting the maintenance work with a higher priority as a training content candidate as the satisfaction level of the maintenance work is lower; a fourth training content criterion for preferentially selecting the maintenance work as the training content candidate as the number of times or the ratio of unselected maintenance work is lower; Alternatively, the training content candidates are selected based on a combination of at least two of these, and a training plan for the maintenance work is formulated. The information processing device according to claim 10.

12. The database management unit acquiring training performance information in which the training performance of the maintenance worker when the training was conducted is recorded, and registering the information in the database; The worker evaluation unit evaluating the maintenance worker by treating the training record recorded in the training record information as the work record recorded in the work record information; The information processing device according to claim 9 .

13. a work plan formulation unit that selects, from among the plurality of maintenance workers, a maintenance worker whose analysis result by the worker evaluation unit satisfies a predetermined work plan criterion based on information on the equipment requiring maintenance work and the analysis and evaluation information registered in the database, as a candidate for an implementation worker to perform the maintenance work, and formulates a work plan for the maintenance work; The information processing device according to claim 2 .

14. a training plan formulation unit that selects, from among the plurality of maintenance workers, a maintenance worker whose analysis result by the worker evaluation unit satisfies a predetermined training plan criterion based on information on the equipment that requires training for the maintenance work and the analysis and evaluation information registered in the database, as a candidate for training worker who requires the training, and formulates a training plan for the maintenance work; The information processing device according to claim 2 .

15. 1. A computer-implemented information processing method, comprising: a database management process of acquiring and registering in a database work performance information in which work performance when a maintenance worker of an equipment performs maintenance work and evaluation result information in which an evaluation result of the equipment manager regarding the maintenance work is recorded; The work performance information and the evaluation result information registered in the database are analyzed for each maintenance worker based on a plurality of analysis axes, thereby evaluating the maintenance workers. and The plurality of analysis axes are: an instrumental analysis axis for the instrument; A work performance analysis axis regarding the work performance; and an evaluation result analysis axis regarding the evaluation result, Information processing methods.

16. 1. A computer-implemented information processing method, comprising: a worker evaluation process of acquiring work performance information in which work performance when maintenance work is performed by a maintenance worker of equipment is recorded and evaluation result information in which an evaluation result of the maintenance work by a manager of the equipment is recorded, and evaluating the maintenance worker by analyzing the work performance information and the evaluation result information on a maintenance worker basis based on a plurality of analysis axes, and generating analysis evaluation information indicative of the analysis results of the maintenance worker; a database management step of registering the analytical evaluation information generated by the worker evaluation step in a database, The plurality of analysis axes are: The analysis axis includes at least two of an equipment analysis axis related to the equipment, a work performance analysis axis related to the work performance, and an evaluation result analysis axis related to the evaluation result. Information processing methods.

17. On the computer, a database management process of acquiring and registering in a database work performance information in which work performance when a maintenance worker of an equipment performs maintenance work and evaluation result information in which an evaluation result of the equipment manager regarding the maintenance work is recorded; an evaluation step of evaluating the maintenance workers by analyzing the work performance information and the evaluation result information registered in the database based on a plurality of analysis axes for each maintenance worker, The plurality of analysis axes are: an instrumental analysis axis for the instrument; A work performance analysis axis regarding the work performance; and an evaluation result analysis axis regarding the evaluation result, Information processing program.

18. On the computer, a worker evaluation process of acquiring work performance information in which work performance when maintenance work is performed by a maintenance worker of equipment is recorded and evaluation result information in which an evaluation result of the maintenance work by a manager of the equipment is recorded, and evaluating the maintenance worker by analyzing the work performance information and the evaluation result information on a maintenance worker basis based on a plurality of analysis axes, and generating analysis evaluation information indicative of the analysis results of the maintenance worker; a database management step of registering the analysis and evaluation information generated by the worker evaluation step in a database, The plurality of analysis axes are: The analysis axis includes at least two of an equipment analysis axis related to the equipment, a work performance analysis axis related to the work performance, and an evaluation result analysis axis related to the evaluation result. Information processing program.

19. A recording medium on which the information processing program according to claim 17 or 18 is recorded.

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