Management apparatus and non-transitory computer readable medium

Abstract

To provide a technique for improving convenience of a user of a toilet bowl device.SOLUTION: The management device 50 includes a toilet information acquirer that acquires information on the toilet bowl device 30 or the installation place thereof, a manager that manages the replacement of the toilet bowl device 30 based on the information acquired by the toilet information acquirer, and a detection information acquirer that acquires the detection information detected by the sensor 33 installed in the toilet bowl device 30 or the installation place. When a failure of the toilet bowl device occurs, the manager determines whether or not to replace the toilet bowl device in which the failure has occurred based on the information acquired by the toilet information acquirer or the detection information acquired by the detection information acquirer, and when it is determined to replace the toilet bowl device, the manager causes the toilet bowl device in which the failure has occurred to be replaced with a toilet bowl device manufactured by a specific manufacturer or a toilet bowl device of a specific model so that a plurality of toilet bowl devices to be managed are unified to the toilet bowl device manufactured by the specific manufacturer or the toilet bowl device of the specific model.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present disclosure relates to a management device and a management program for managing a toilet device. [Background technology]

[0002] Toilets are essential facilities in both homes and facilities. Because they are prone to becoming dirty and smelling, maintaining cleanliness in toilets is key to making homes and facilities comfortable spaces. In particular, toilets installed in commercial facilities, entertainment facilities, complexes, and passenger stations that are used by many people need to be properly maintained from a public health perspective.

[0003] If a toilet installed in a facility breaks down, for example, the following procedure is followed: First, the first person to discover the problem, who is a toilet user, contacts the facility manager. The facility manager confirms the malfunction, and if they determine that they cannot repair it themselves, they look up the contact information for the toilet's manufacturer and contact them. A repair person from the toilet manufacturer confirms the malfunction, and if they determine that repair or replacement is necessary, they submit a repair estimate to the facility manager. The facility manager checks the repair estimate and submits it to the facility owner. The facility owner checks the estimate, approves the request, and notifies the facility manager of the payment details. The facility manager places an order for repairs with the toilet manufacturer based on the payment details. The toilet manufacturer carries out repairs based on the order details and submits an invoice to the facility manager. The facility manager inspects the repairs, and the facility owner makes payment to the toilet manufacturer. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Laid-Open No. 2003-242230 Summary of the Invention [Problem to be solved by the invention]

[0005] As such, properly repairing and maintaining a broken toilet requires a great deal of time, effort, and expense. A single facility may contain toilets from multiple manufacturers, which can further complicate the process, as different contact points must be contacted depending on the manufacturer of the broken toilet. To reduce the burden on facility managers, it is desirable to provide a service that supports proper toilet management.

[0006] The present invention has been made in view of the above-mentioned problems, and its purpose is to provide a technique for appropriately managing a toilet apparatus. [Means for solving the problem]

[0007] To solve the above problems, a management device according to one aspect of the present disclosure includes a toilet information acquisition unit that acquires information about toilet devices or their installation locations, a management unit that manages the replacement of toilet devices based on the information acquired by the toilet information acquisition unit, and a detection information acquisition unit that acquires detection information detected by a sensor installed in the toilet device or its installation location. When a malfunction occurs in the toilet device, the management unit determines whether to replace the malfunctioning toilet device based on the information acquired by the toilet information acquisition unit or the detection information acquired by the detection information acquisition unit, and if it determines that the toilet device should be replaced, replaces the malfunctioning toilet device with a toilet device manufactured by a specific manufacturer or a toilet device of a specific model so that multiple toilet devices under management are unified into toilet devices manufactured by a specific manufacturer or a toilet device of a specific model.

[0008] Any combination of the above components, and any transformation of the present invention into a method, device, system, recording medium, computer program, etc., are also valid aspects of the present invention. [Brief explanation of the drawings]

[0009] [Figure 1] 1 is a diagram illustrating a configuration of a management system according to an embodiment. [Figure 2]FIG. 10 is a sequence diagram showing the procedure of a management method according to an embodiment. [Figure 3] FIG. 10 is a sequence diagram showing the procedure of a management method according to an embodiment. [Figure 4] 4 is a flowchart showing an example of a procedure for determining management contents in S34 of FIG. 3. [Figure 5] 4 is a flowchart showing an example of a procedure for determining management contents in S34 of FIG. 3. [Figure 6] FIG. 2 is a diagram illustrating a configuration of a management device according to an embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0010] As an embodiment of the present disclosure, a technology for managing toilet devices installed in a facility or the like will be described. A management device in this embodiment provides a service for managing the inspection, repair, replacement, cleaning, etc. of toilet devices installed in a facility or the like. In providing the service, the management device acquires information about the toilet devices and information about the installation locations of the toilet devices in advance, and manages the inspection, repair, replacement, cleaning, etc. of the toilet devices based on the acquired information. For example, the management device performs inspection, repair, replacement, cleaning, etc. of the toilet devices with appropriate content and frequency depending on the attributes of the facility users and the repair history of the toilet devices.

[0011] The service provider in this embodiment inspects, repairs, replaces, cleans, etc. the toilet equipment for a fixed period of time. This allows the facility manager to entrust the management of the toilet equipment to the service provider, thereby reducing the labor required for toilet equipment management. Furthermore, since no additional costs are required, the costs required for toilet equipment management can be reduced. Furthermore, since the costs required for toilet equipment management can be known in advance, operational risks can be reduced.

[0012] 1 shows the configuration of a management system according to an embodiment. The management system 10 includes a management device 50 that manages multiple toilet devices 30 installed in toilet rooms 21 of a facility 20, a communication device 22 that transmits detection information detected by sensors 33 installed in the toilet devices 30 or the toilet rooms 21 to the management device 50, a manufacturer terminal 40 of a manufacturer of the toilet devices 30, a cleaner terminal 42 of a cleaner in charge of cleaning the toilet rooms 21, a user terminal 44 of a service user, a maintenance terminal 46 of a maintenance entity in charge of inspecting, repairing, replacing, etc., facilities or equipment installed in or around the toilet devices 30 or the toilet rooms 21, and the Internet 12, which is an example of a communication means for communication between these devices.

[0013] The facility 20 is provided with one or more toilet rooms 21. The toilet room 21 is provided with a door 23 for the toilet room 21, a washbasin 26, one or more stalls 24, a door 25 for each stall 24, a toilet apparatus 30 installed in each stall 24, a controller 31 for a user of the toilet apparatus 30 to input operation instructions to the toilet apparatus 30, and a urinal 32 installed in the men's toilet room 21. The toilet apparatus 30 may be a Japanese-style toilet apparatus or a Western-style toilet apparatus. Hereinafter, the toilet apparatus 30 and the urinal 32 will be collectively referred to as the "toilet apparatus 30."

[0014] FIG. 2 is a sequence diagram showing the steps of a management method according to an embodiment. A service user, such as the owner or manager of a facility 20, transmits information about the toilet apparatus 30 installed in the facility 20 and information about the installation location of the toilet apparatus 30 to the management device 50 (S10). The information about the toilet apparatus 30 includes the manufacturer, model, installation date, usage status, inspection history, repair history, replacement history, cleaning history, etc. of the toilet apparatus 30. The information about the installation location of the toilet apparatus 30 includes, for example, the type, number, size, and usage status of the facility 20 in which the toilet apparatus 30 is installed, the number, size, and usage status of toilet rooms 21, and the attributes and number of people expected to use the toilet apparatus 30 in the facility 20. Types of the facility 20 include, for example, commercial facilities, entertainment facilities, medical facilities, accommodation facilities, sports facilities, etc. used by an unspecified number of people, as well as offices, residential facilities, etc. used by a specified number of people. The information about the toilet apparatus 30 may also be images of the toilet apparatus 30 or toilet rooms 21. In this case, the management device 50 may analyze the image to obtain information such as the manufacturer, model, installation date, and usage status of the toilet device 30.

[0015] The management device 50 determines the content of the service to be provided to the service user based on the acquired information about the toilet apparatus 30, information about the installation location of the toilet apparatus 30, etc. (S12). For example, if many years have passed since the toilet apparatus 30 was installed, if the toilet apparatus 30 is used frequently, if the toilet apparatus 30 has not been inspected or cleaned sufficiently, or if the toilet apparatus 30 has been repaired or replaced many times, the management device 50 may recommend increasing the frequency of inspection and cleaning of the toilet apparatus 30 or suggesting early replacement.

[0016] The management device 50 calculates the fee for the service of managing the toilet device 30 for a predetermined period at a fixed rate based on the determined service content, information about the toilet device 30, information about the installation location of the toilet device 30, etc. (S14). For example, the management device 50 may calculate the fee by predicting the lifespan of the toilet device 30 from this information and estimating the cost required to replace the toilet device 30. The management device 50 may also calculate the fee based on the number of people, time, content, and frequency of inspection and cleaning of the toilet device 30. The management device 50 may also calculate the fee based on the costs of consumables used when using the toilet device 30, such as toilet paper, soap, cleaning solution, disinfectant, paper towels, etc. The fee may also include the rental fee for the toilet device 30 and the usage fee for an application to support the cleaning or maintenance of the toilet device 30.

[0017] The management device 50 may calculate the fee based on calculation criteria for calculating the fee. The calculation criteria are determined, for example, based on the type, number, size, and usage status of the facility 20 in which the toilet apparatus 30 is installed, the number, size, and usage status of toilet rooms 21, the attributes and number of people expected to use the toilet apparatus 30 in the facility 20, the type and number of toilet apparatuses 30 to be rented, and the predicted usage status of the toilet apparatus 30. The calculation criteria may be, for example, a mathematical formula for calculating the fee by substituting these numerical values, a table in which this information is stored in association with the fee, or an algorithm such as a neural network that inputs this information and outputs the fee. The calculation criteria may be determined based on the past usage history of toilet apparatuses installed in toilet rooms of various facilities, the history of cleaning, replacement, and maintenance of the toilet apparatus, and the costs required for cleaning, replacement, and maintenance of the toilet apparatus.

[0018] The management device 50 presents the determined content of the service to the user terminal 44 (S16), and also presents the calculated fee to the user terminal 44 (S18).

[0019] The service user checks the service content and the fee amount presented by the management device 50 and decides whether or not to receive the service. If the service user wishes to receive the service, the service user applies for the service from the user terminal 44 to the management device 50 (S20). The management device 50 concludes a service provision contract with the service user (S22).

[0020] The management device 50 charges the service user a fixed amount for each predetermined period (S24), and the service user pays the charged amount to the service provider (S26).

[0021] 3 is a sequence diagram showing the procedure of the management method according to the embodiment. A communication device 22 installed in a toilet room 21 of a facility 20 transmits detection information detected by a toilet device 30, a sensor 33, etc. to a management device 50 (S30). The detection information may include, for example, information indicating the usage status of the toilet device 30, information indicating the operation status of the controller 31, information indicating the open / close status of the door detected by an open / close sensor installed on the door 23 of the toilet room 21 or the door 25 of the private room 24, information indicating the usage or status of facilities or equipment such as lighting, ventilation fans, paper holders installed inside or outside the toilet room 21, information detected by sensors such as a human presence sensor, temperature sensor, odor sensor installed inside or outside the toilet room 21, information detected by sensors such as a seat sensor, temperature sensor, water level sensor installed in the toilet device 30, images captured by an imaging device installed inside or outside the toilet room 21, audio captured by a microphone installed inside or outside the toilet room 21, and the number of times people have sat, the number of times it has been flushed, the number of times it has clogged, an odor index, a dirt index, etc. obtained by analyzing this information.

[0022] When an abnormality occurs in the toilet apparatus 30 or the toilet room 21, the service user notifies the management device 50 of the occurrence of the abnormality (S32). The management device 50 may automatically detect the abnormality in the toilet apparatus 30 or the toilet room 21 based on the detection information.

[0023] The management device 50 determines the details of the inspection, repair, replacement, and cleaning to be performed in order to manage the toilet device 30, based on information acquired in advance regarding the toilet device 30, the toilet room 21, the facility 20, etc., detection information, information regarding abnormalities notified by the service user, and requests from the service user (S34). When a malfunction occurs in the toilet device 30, the management device 50 determines whether to repair the toilet device 30 in question, replace a part of the toilet device 30, or replace the toilet device 30. The management device 50 instructs the manufacturer, maintenance provider, cleaner, etc. of the toilet device 30 on the determined details (S36).

[0024] The manufacturer, maintenance person, cleaner, etc. of the toilet device 30 carries out the inspection, repair, replacement, cleaning, etc. instructed by the management device 50 (S38). When the manufacturer, maintenance person, cleaner, etc. has completed the inspection, repair, replacement, cleaning, etc. instructed by the management device 50, they notify the management device 50 to that effect (S40).

[0025] The management device 50 refers to the detection information, confirms that the instructed work has been carried out, and notifies the service user that the work has been completed (S42). The service user inspects the toilet apparatus 30 and toilet room 21, and when they confirm that the abnormality has been resolved, they notify the management device 50 of this fact (S44). The management device 50 pays the compensation to the manufacturer, maintenance entity, cleaner, etc. (S46). This compensation is included in the fixed fee, so it is not charged to the service user.

[0026] The management device 50 records information about the abnormality that occurred and the details of the management that was performed as a management record (S48). This management record is referenced when determining the details of the next management or when updating the fixed amount charged to the service user.

[0027] Figure 4 is a flowchart showing an example of the procedure for determining the management content in S34 of Figure 3. Figure 4 shows the procedure for replacing the ceramic part of the main body of the toilet apparatus 30. The management device 50 references information about the toilet apparatus 30 acquired in advance to confirm whether the toilet apparatus 30 in which the abnormality occurred is a wall-hung type, a floor-standing type with wall drainage, or a floor-standing type with floor drainage, as well as confirming the drainage and water supply methods of the toilet apparatus 30, and then references a database storing information about available toilet apparatus 30 to select the model of toilet apparatus 30 to replace.

[0028] Figure 5 is a flowchart showing an example of the procedure for determining the management content in S34 of Figure 3. Figure 5 shows the procedure for replacing the toilet seat of a toilet apparatus 30. The management device 50 refers to information about the toilet apparatus 30 and toilet room 21 acquired in advance, and checks whether there is a power source in the cubicle 24 of the toilet room 21 in which the toilet apparatus 30 in question is installed, whether the toilet apparatus 30 has a warm water flushing function, and whether the toilet apparatus 30 is a recycled water specification, and also checks the combination of the toilet seat and toilet apparatus 30 and the electrical capacity of the toilet room 21, and selects the type of toilet seat to replace by referring to a database that stores information about available toilet seats.

[0029] When replacing all or part of a toilet apparatus 30, the management device 50 may replace it with a toilet apparatus 30 manufactured by a specific manufacturer. If toilet apparatuses 30 manufactured by multiple manufacturers are mixed in the facility 20, it is time-consuming to request maintenance from different contact points for each manufacturer of a toilet apparatus 30 that has developed a malfunction. However, by replacing it with a toilet apparatus 30 manufactured by a specific manufacturer, it is possible to standardize on toilet apparatuses 30 manufactured by a specific manufacturer, thereby reducing the management effort. The management device 50 may replace it with a toilet apparatus 30 of a specific model. This further reduces the management effort.

[0030] 6 shows the configuration of a management device 50 according to an embodiment. The management device 50 includes a communication device 51, a display device 52, an input device 53, a storage device 80, and a control device 60. The management device 50 may be a server device, a device such as a personal computer, or a mobile terminal such as a mobile phone terminal, a smartphone, or a tablet terminal.

[0031] The communication device 51 controls communication with other devices. The communication device 51 may communicate using any wired or wireless communication method. The communication device 51 communicates with the communication device 22 via the Internet 12 and receives detection information detected by the sensor 33. The communication device 51 also communicates with the manufacturing entity terminal 40, the cleaner terminal 42, the user terminal 44, and the maintenance entity terminal 46 via the Internet 12.

[0032] The display device 52 displays a screen generated by the control device 60. The display device 52 may be a liquid crystal display device, an organic EL display device, or the like. The input device 53 transmits instructions input by a user of the management device 50 to the control device 60. The input device 53 may be a mouse, a keyboard, a touchpad, or the like. The display device 52 and the input device 53 may be implemented as a touch panel.

[0033] The storage device 80 stores programs, data, etc. used by the control device 60. The storage device 80 may be a semiconductor memory, a hard disk, etc. The storage device 80 stores a toilet information storage unit 81, a detection information storage unit 82, a management performance information storage unit 83, and a toilet database 84.

[0034] The toilet information storage unit 81 stores information related to the toilet device 30, the toilet room 21 in which the toilet device 30 is installed, the facility 20, etc. The toilet information storage unit 81 stores information related to the manufacturer, model, installation date, usage status, inspection record, repair record, replacement record, cleaning record of the toilet device 30, the type, number, area, and usage status of the facility 20 in which the toilet device 30 is installed, the number, area, and usage status of the toilet room 21, and the attributes and number of people expected to use the toilet device 30 in the facility 20.

[0035] The detection information storage unit 82 stores detection information detected by the sensor 33. The detection information storage unit 82 stores information indicating the usage state of the toilet apparatus 30, information indicating the operation state of the controller 31, information indicating the open / close state of the door detected by an open / close sensor installed on the door 23 of the toilet room 21 or the door 25 of the private room 24, information indicating the usage state or state of facilities or equipment installed inside or outside the toilet room 21, such as lighting, a ventilation fan, and a paper holder, information detected by sensors installed inside or outside the toilet room 21, such as a human presence sensor, a temperature sensor, and an odor sensor, information detected by sensors installed inside or outside the toilet room 21, such as a seat sensor, a temperature sensor, and a water level sensor provided in the toilet apparatus 30, images captured by an imaging device installed inside or outside the toilet room 21, sounds captured by a microphone installed inside or outside the toilet room 21, and the number of times the toilet has been seated, the number of times it has been flushed, the number of times it has been clogged, an odor index, a dirt index, and the like, which are obtained by analyzing this information.

[0036] The management performance information storage unit 83 stores information indicating the performance of inspections, repairs, replacements, cleaning, etc. of the toilet apparatus 30. The management performance information storage unit 83 stores the details of any malfunctions that have occurred in the toilet apparatus 30 or toilet room 21, the date and time of the malfunction, the situation, the date and time of the inspection, repair, replacement, or cleaning of the toilet apparatus 30 or toilet room 21, the details, costs, and comments from the person who carried out the inspection.

[0037] The toilet database 84 stores information related to the toilet apparatus 30. The toilet database 84 stores the manufacturer, manufacturing date, model, specifications, installation conditions, price, delivery date, etc. of the toilet apparatus 30.

[0038] The control device 60 includes a restroom information acquisition unit 61, a service content determination unit 62, a billing management unit 63, a billing amount presentation unit 64, a contract management unit 65, a detection information acquisition unit 66, an abnormality information acquisition unit 67, a management unit 68, and a management performance information acquisition unit 69. These components are realized in hardware by the CPU, memory, other LSIs, etc. of any computer, and in software by programs loaded into memory, but the functional blocks realized by the cooperation of these components are depicted here. Therefore, those skilled in the art will understand that these functional blocks can be realized in various ways, such as by hardware alone or a combination of hardware and software.

[0039] The toilet information acquisition unit 61 acquires information about the toilet apparatus 30 and information about the location where the toilet apparatus 30 is installed from the user terminal 44 and stores the information in the toilet information storage unit 81.

[0040] The service content determination unit 62 determines the content of the service to be provided to the service user based on the information stored in the restroom information storage unit 81.

[0041] The billing management unit 63 calculates the billing amount for the service of managing the toilet apparatus 30 for a fixed period of time based on the determined service content, information about the toilet apparatus 30, information about the installation location of the toilet apparatus 30, etc. The billing management unit 63 may calculate a fixed billing amount on a monthly, quarterly, semi-annual, or yearly basis, for example. This allows the service user to cover the costs required for installing and maintaining the toilet apparatus 30 at a fixed rate, thereby reducing operational risks.

[0042] The charge amount presentation unit 64 presents the determined content of the service to the user terminal 44, and also presents the calculated charge amount to the user terminal 44.

[0043] The contract management unit 65 concludes a service provision contract with the service user. The billing management unit 63 bills the service user for a fixed amount at predetermined intervals.

[0044] The detection information acquisition unit 66 acquires detection information detected by the toilet device 30, the sensor 33, etc., and stores it in the detection information storage unit .

[0045] The abnormality information acquisition unit 67 acquires information indicating that an abnormality has occurred in the toilet apparatus 30 or the toilet room 21. The abnormality information acquisition unit 67 may acquire information indicating that an abnormality has occurred from the user terminal 44, or may detect the abnormality based on information stored in the detection information storage unit 82.

[0046] The management unit 68 determines the contents of inspection, repair, replacement, and cleaning to be carried out to manage the toilet device 30 based on the information stored in the toilet information storage unit 81, the detection information stored in the detection information storage unit 82, information regarding abnormalities obtained from the user terminal 44, requests from service users, etc., and instructs the manufacturing entity terminal 40, the cleaner terminal 42, the maintenance entity terminal 46, etc. on the determined contents.

[0047] The management performance information acquisition unit 69 acquires performance information indicating the details of the work performed from the person in charge of inspecting, repairing, replacing, or cleaning the toilet apparatus 30 or the toilet room 21, and records the performance information and information about any abnormalities that have occurred in the management performance information storage unit 83. The billing management unit 63 pays the manufacturer, maintenance entity, cleaner, etc., for the work.

[0048] When the service provision period is updated, the service content determination unit 62 may determine the content of the service for the next period based on the management record and detection information up to that point. The billing management unit 63 may calculate a fixed fee for the next period based on the management record, detection information, the service content determined by the service content determination unit 62, and the like. The fee presentation unit 64 presents the service content for the next period and the newly calculated fee to the user terminal 44. If the user agrees to the service content and the new fee, the contract management unit 65 concludes a service provision contract for the next period. This allows the usage status and management record of the toilet apparatus 30 to be reflected in the fee, thereby reducing the operational risk of the service provider.

[0049] Although the present invention has been described above based on the embodiments, the embodiments merely illustrate the principles and applications of the present invention. Furthermore, many modifications and changes in arrangement are possible to the embodiments without departing from the spirit of the present invention as defined in the claims.

[0050] In the embodiment, an example of managing toilet devices installed in a toilet room of a facility has been described, but the technology of the present embodiment can also be applied to managing toilets in ordinary homes, public toilets installed in parks, on the street, etc. The technology of the present embodiment can also be applied to managing facilities and equipment such as faucets and automatic soap dispensers installed in toilet rooms. The management system 10 of the present disclosure can also manage urinals as toilet devices.

[0051] In the embodiment, an example of managing the cleaning, replacement, or maintenance of an existing toilet device owned by a service user has been described, but the technology of this embodiment can also be applied to cases where a toilet device is sold or loaned to a service user and the cleaning, replacement, or maintenance of the sold or loaned toilet device is managed. [Explanation of symbols]

[0052] 10 Management system, 12 Internet, 20 Facility, 21 Toilet room, 22 Communication device, 23 Door, 24 Private room, 25 Door, 26 Sink, 30 Toilet device, 31 Controller, 32 Urinal, 33 Sensor, 40 Manufacturer terminal, 42 Cleaner terminal, 44 User terminal, 46 Maintenance terminal, 50 Management device, 61 Toilet information acquisition unit, 62 Service content determination unit, 63 Billing management unit, 64 Billing amount presentation unit, 65 Contract management unit, 66 Detection information acquisition unit, 67 Abnormality information acquisition unit, 68 Management unit, 69 Management performance information acquisition unit, 80 Storage device, 81 Toilet information storage unit, 82 Detection information storage unit, 83 Management performance information storage unit, 84 Toilet database.

Claims

1. a toilet information acquisition unit that acquires information about the toilet device or its installation location; a management unit that manages replacement of the toilet device based on the information acquired by the toilet information acquisition unit; a detection information acquisition unit that acquires detection information detected by a sensor installed in the toilet device or the installation location; Equipped with When a malfunction occurs in the toilet device, the management unit determines whether or not to replace the toilet device in which the malfunction has occurred based on the information acquired by the toilet information acquisition unit or the detection information acquired by the detection information acquisition unit, and if it determines that the toilet device should be replaced, replaces the toilet device in which the malfunction has occurred with a toilet device manufactured by a specific manufacturer or a toilet device of a specific model so that multiple toilet devices under management are unified into toilet devices manufactured by a specific manufacturer or a toilet device of a specific model. Management device.

2. The toilet information acquisition unit acquires at least one of the type, number, size, location, and usage status of the installation location, the attributes and number of users of the toilet device, the manufacturer, model, function, specifications, installation date, number of installations, usage status, cleaning history, inspection history, repair history, and replacement history of the toilet device. The management device according to claim 1 .

3. The toilet bowl replacement service is provided with a billing management unit that manages billing for a fixed-price service for a predetermined period of time. The management device according to claim 1 or 2.

4. The charge management unit calculates a charge for the service based on the information acquired by the toilet information acquisition unit. The management device according to claim 3 .

5. The management unit determines the content of the service to be implemented during the predetermined period based on the information acquired by the toilet information acquisition unit, The charge management unit calculates a charge amount for the service determined by the management unit. The management device according to claim 4 .

6. The charge management unit presents the content of the service determined by the management unit and the charge amount calculated by the charge management unit. The management device according to claim 5 .

7. The billing management unit updates the billing amount for the service based on at least one of the toilet device replacement record for the service, the duration of the provision of the service, the predetermined period, and the usage status of the toilet device. The management device according to any one of claims 3 to 6.

8. Computer, a toilet information acquisition unit that acquires information about the toilet device or its installation location; a management unit that manages replacement of the toilet device based on the information acquired by the toilet information acquisition unit; a detection information acquisition unit that acquires detection information detected by a sensor installed in the toilet device or the installation location; It functions as When a malfunction occurs in the toilet device, the management unit determines whether or not to replace the toilet device in which the malfunction has occurred based on the information acquired by the toilet information acquisition unit or the detection information acquired by the detection information acquisition unit, and if it determines that the toilet device should be replaced, replaces the toilet device in which the malfunction has occurred with a toilet device manufactured by a specific manufacturer or a toilet device of a specific model so that multiple toilet devices under management are unified into toilet devices manufactured by a specific manufacturer or a toilet device of a specific model. Management program.

Images