Information providing system and program

Abstract

To provide an information providing system and a program capable of making exchange between a seller (or a lender) and a buyer (or a borrower) smoother.SOLUTION: An information providing system includes a presenter that presents candidates for an assembly place at which an applicant of a property explanation meeting in which an explainer explains a property to users and the explainer assemble, a selection operation receiver that receives a selection operation of selecting one or a plurality of assembly places to be presented to the applicant from the candidates for the assembly place, and a transmitter that transmits information on the selected assembly place to a terminal operated by the applicant.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to an information providing system and a program. [Background technology]

[0002] BACKGROUND ART Conventionally, a system has been proposed that matches sellers (or lessors) of properties such as real estate with buyers (or lessees) of properties (see, for example, Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Publication No. 2024-12652 Summary of the Invention [Problem to be solved by the invention]

[0004] As property matching becomes more automated, it would be desirable to facilitate smoother interactions between sellers (or lessors) and buyers (or lessees).

[0005] An object of the present invention is to provide an information providing system and program that can facilitate smoother interactions between sellers (or lenders) and buyers (or borrowers). [Means for solving the problem]

[0006] One aspect of the present invention is an information provision system that includes a presentation unit that presents candidate meeting locations for an applicant and an explainer to meet at a property information session where the explainer will explain about a property that is a candidate for proposal based on the user's desired conditions; a selection operation receiving unit that receives a selection operation to select one or more meeting locations to present to the applicant from among the candidate meeting locations; and a transmission unit that transmits information about the selected meeting locations to a terminal device operated by the applicant.

[0007] One aspect of the present invention is a program that causes a computer to perform the following operations: presenting candidate meeting locations for an applicant and an explainer to meet at a property information session where the explainer will explain about a property that is a candidate for proposal based on the user's desired conditions; accepting a selection operation to select one or more meeting locations to present to the applicant from among the candidate meeting locations; and transmitting information about the selected meeting locations to a terminal device operated by the applicant. [Effects of the Invention]

[0008] According to the present invention, it is possible to facilitate smoother exchanges between sellers (or lenders) and buyers (or borrowers). [Brief explanation of the drawings]

[0009] [Figure 1] 1 is a diagram illustrating an example of a device configuration of an information providing system according to an embodiment of the present invention. [Figure 2] FIG. 2 is a diagram showing an example of an operational flow (part 1) of the information providing system according to the present embodiment. [Figure 3] FIG. 10 is a diagram showing an example of the operation flow (part 2) of the information providing system of the present embodiment. [Figure 4] FIG. 10 is a diagram illustrating an example of an initial setting screen according to the present embodiment. [Figure 5] FIG. 10 is a diagram showing an example of a property list display screen according to the present embodiment. [Figure 6] FIG. 10 is a diagram showing an example of a property detail display screen according to the present embodiment. [Figure 7] FIG. 10 is a diagram showing an example of a semi-modal field according to the present embodiment. [Figure 8] FIG. 10 is a diagram showing an example of a meeting place candidate setting screen according to the present embodiment. [Figure 9] FIG. 10 is a diagram showing an example of a property detail display screen after a proposal in this embodiment. [Figure 10] FIG. 10 is a diagram showing an example of a property proposal push display screen according to the present embodiment. [Figure 11]FIG. 2 is a diagram illustrating an example of an application top screen according to the present embodiment. [Figure 12] FIG. 2 is a diagram showing an example of a property display screen according to the present embodiment. [Figure 13] FIG. 10 is a diagram showing an example of a property proposal list screen according to the present embodiment. [Figure 14] FIG. 2 is a diagram showing an example of a property information screen according to the present embodiment. [Figure 15] FIG. 10 is a diagram showing an example of a visitor request screen according to the present embodiment. [Figure 16] FIG. 10 is a diagram showing an example of a property detail display screen in a personal information disclosure mode of the present embodiment. [Figure 17] FIG. 10 is a diagram showing an example of a deviation condition selection screen according to the present embodiment. [Figure 18] FIG. 10 is a diagram showing an example of a deviation reason input screen according to the present embodiment. [Figure 19] FIG. 10 is a diagram showing an example of a processing flow relating to echo presentation in the information providing system of the present embodiment. [Figure 20] FIG. 10 is a diagram showing an example of a property proposal list screen in a state waiting for confirmation of a visit reservation in this embodiment. [Figure 21] FIG. 10 is a diagram showing an example of a property detail display screen according to the present embodiment. [Figure 22] 10 is an example of a property detail display screen on which a semi-modal field is displayed according to the present embodiment. [Figure 23] FIG. 10 is a diagram showing an example of an arrival date and time reply screen according to the present embodiment. [Figure 24] FIG. 10 is a diagram showing an example of an arrival date and time confirmation push display screen according to the present embodiment. [Figure 25] FIG. 10 is a diagram showing an example of a property display screen after the visit date and time has been confirmed in this embodiment. [Figure 26] FIG. 10 is a diagram showing an example of a property proposal list screen after a reservation is confirmed in this embodiment. [Figure 27] FIG. 10 is a diagram showing an example of a property proposal list screen according to the present embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0010] An information providing system 1 of this embodiment will be described with reference to the drawings. The embodiment described below is merely an example, and embodiments to which the present invention is applied are not limited to the following embodiment. In all the drawings for explaining the embodiments, the same reference numerals are used for components having the same functions, and repeated explanations will be omitted. Furthermore, in this application, "based on XX" means "based on at least XX," and includes cases where it is based on other elements in addition to XX. Furthermore, "based on XX" is not limited to cases where XX is used directly, but also includes cases where it is based on XX that has been calculated or processed. "XX" is any element (for example, any information).

[0011] [Embodiment] Hereinafter, an embodiment of the present invention will be described with reference to the drawings. 1 is a diagram showing an example of the device configuration of an information providing system 1 according to this embodiment. The information providing system 1 according to this embodiment provides information on, for example, real estate properties (hereinafter also simply referred to as properties).

[0012] As an example, the information providing system 1 has a function of suggesting properties that have a relatively high degree of match with the desired conditions of a user who is looking for a property to live in. In the following explanation, the degree of match between the property's status and the user's desired conditions is also referred to as the "condition match degree" or simply the "match degree."

[0013] The information provision system 1 of this embodiment provides a property suggestion function using two types of suggestion methods: a suggestion method performed automatically by a computer program, and a suggestion method performed through interaction with a person in charge at a real estate agency or the like.

[0014] In the following explanation, the individual or organization introducing the property, such as a real estate agent, will also be referred to as the "client CL." In the following explanation, the individual or organization to which a property is introduced, such as a user searching for a property, is also referred to as the "customer CS."

[0015] In the following explanation, the proposal method performed through interaction with a person in charge will be described assuming that the client CL, who is an employee of the real estate agency, is the person in charge of interaction with the customer CS, but this is not limited to this. In the proposal method performed through interaction with a person in charge, the person in charge of interaction with the customer CS may be a person in charge of the business providing the information provision system 1 or a person in charge of a business affiliated with that business. A person in charge of a business or a person in charge of an affiliated business is also called an agent. In other words, in the proposal method performed through interaction between the customer CS and the person in charge, the "person in charge" includes an employee of the real estate agency (client CL), an agent, etc.

[0016] The information providing system 1 has a function to propose to users who are looking for a residential property a property information session (also called a preview or private viewing) where the user can visit the property and check the property directly. When a client CL proposes a property information session to a customer CS, this is also called a "visit invitation."

[0017] The information providing system 1 includes an information providing device 10, a client terminal 20, and a customer terminal 30. The client terminal 20 is a terminal device operated by a client CL. The customer terminal 30 is a terminal device operated by a customer CS.

[0018] The information providing device 10 and the client terminal 20 are connected via a network N1. The information providing device 10 and the customer terminal 30 are connected via a network N2. Both the network N1 and the network N2 are, for example, the Internet, and various information is exchanged between the connected devices via wired or wireless communication. In the following description, the network N1 and the network N2 will be omitted.

[0019] [Configuration of information providing device] The information providing device 10 includes a calculation unit 11 and a storage unit 12. The calculation unit 11 includes a central processing unit (CPU), and operates based on programs and data stored in the storage unit 12 to provide various functions. The storage unit 12 is configured by, for example, a hard disk drive or semiconductor memory (flash memory, RAM, ROM), and stores various information such as programs and data read by the calculation unit 11. Note that the storage unit 12 may be realized by a virtual storage device such as a cloud server located outside the information providing device 10.

[0020] [Client terminal configuration] The client terminal 20 is, for example, a personal computer, a tablet, a smartphone, or the like, and includes a client terminal display unit 21, a client terminal operation unit 22, a calculation unit 23, and a storage unit 24.

[0021] The client terminal display unit 21 includes, for example, a liquid crystal display, and displays various images. In the following description, displaying an image on the client terminal display unit 21 is also referred to as presenting the image to the client CL. The client terminal operation unit 22 includes, for example, a touch panel, and detects operations by the client CL (for example, an employee of a real estate agency).

[0022] The calculation unit 23 (not shown) includes a central processing unit (CPU), and operates based on programs and data stored in the storage unit 24 (not shown), providing various functions. The storage unit 24 is configured by, for example, a hard disk drive or semiconductor memory (flash memory, RAM, ROM), and stores various information such as programs and data read by the calculation unit 23. Note that the storage unit 24 may be realized by a virtual storage device such as a cloud server located outside the client terminal 20.

[0023] [Customer terminal configuration] The customer terminal 30 is, for example, a personal computer, a tablet, or a smartphone, and includes a customer terminal display unit 31, a customer terminal operation unit 32, a calculation unit 33, and a storage unit .

[0024] The customer terminal display unit 31 is provided with, for example, a liquid crystal display and displays various images. In the following description, displaying an image on the customer terminal display unit 31 is also referred to as presenting an image to the customer CS. The customer terminal operation unit 32 includes, for example, a touch panel, and detects operations of the customer CS (for example, a user searching for a residential real estate property).

[0025] The calculation unit 33 (not shown) includes a central processing unit (CPU), and operates based on programs and data stored in the storage unit 34 (not shown), providing various functions. The storage unit 34 is configured by, for example, a hard disk drive or semiconductor memory (flash memory, RAM, ROM), and stores various information such as programs and data read by the calculation unit 33. Note that the storage unit 34 may be realized by a virtual storage device such as a cloud server located outside the customer terminal 30.

[0026] [Functions of information providing device 10] The calculation unit 11 of the information providing device 10 includes a communication unit 111, a matching unit 112, a display control unit 113, an operation reception unit 114, an information acquisition unit 115, and a setting unit 116 as its functional units.

[0027] The communication unit 111 performs information communication with the client terminal 20 and the customer terminal 30 .

[0028] The matching unit 112 calculates the degree of match between the property situation and the user's desired conditions, and matches the property with the user based on the calculated degree of match.

[0029] The display control unit 113 controls the display of the client terminal 20 and the customer terminal 30. Specifically, the display control unit 113 generates a screen to be displayed on the client terminal display unit 21 and the customer terminal display unit 31, and transmits it to the client terminal 20 and the customer terminal 30 via the communication unit 111. The client terminal 20 and the customer terminal 30 display the screen generated by the display control unit 113.

[0030] The operation reception unit 114 receives various operations performed on the client terminal 20 and the customer terminal 30. The operation reception unit 114 causes each unit of the calculation unit 11 to function in accordance with the various operations received.

[0031] The information acquisition unit 115 acquires information from the storage unit 12, the client terminal 20, the customer terminal 30, or an external device (not shown) based on the operation received by the operation reception unit 114.

[0032] The setting unit 116 stores various setting information in the storage unit 12 based on the operation received by the operation receiving unit 114. In the following description, storing various setting information in the storage unit 12 is referred to as "registering" or "setting."

[0033] In the following description, it is assumed that the display control unit 113, operation reception unit 114, and information acquisition unit 115 communicate directly with the client terminal 20 and the customer terminal 30, and a description of the functions and operations of the communication unit 111 will be omitted.

[0034] [Information provision system operation flow] 2 and 3 are diagrams showing an example of the flow of operations of the information providing system 1 of this embodiment.

[0035] [Client side: Property information registration operation] The client CL registers property information D1 in the information providing device 10. The property information D1 is information indicating the status of a property handled by the client CL.

[0036] The property status is selected based on items that can be matched with the customer CS's desired conditions. For example, the property status includes various conditions related to the time, property type, location, cost, transportation, size, layout, age of the building, usage restrictions, and facilities.

[0037] Provide specific examples of the property's condition. An example of a timing-related situation is the time of occupancy. The information about the location area of ​​the property includes, for example, the name of the local government where the property is located, the name of the nearest train line or station, and the reason for selecting the location area. Cost-related conditions include upper and lower limits for purchase or rental prices, and upper and lower limits for unit prices per square meter. The travel conditions include the distance from the nearest station to the property, travel time, the distance from the nearest station to a location other than the property (for example, the customer's workplace or school), travel time, and the number of transfers required. Conditions regarding the size and layout of the property include the upper and lower limits of the property size and the layout (3DK, 4LDK, etc.). The age of the property may include the maximum age limit and the earthquake resistance standards to which the property complies (for example, compliance with new earthquake resistance standards). Restrictions on property use include whether pets are allowed, whether musical instruments are allowed, and whether the property can be used as an office or store. The property's facilities include whether or not it has parking or bicycle parking, whether it is barrier-free, and the details of the housing facilities such as electricity, gas, water, and communications.

[0038] (Step S201) The client CL inputs property information D1 by operating the client terminal 20. The client terminal 20 transmits the property information D1 to the information providing device 10.

[0039] [Customer terminal: Registration of desired conditions] The customer CS registers desired conditions C1 in the information providing device 10. The desired conditions C1 are the conditions that the customer CS desires regarding the status of the property.

[0040] Desired conditions C1 include conditions regarding timing, conditions regarding the type of property, conditions regarding the location area of ​​the property, conditions regarding costs, conditions regarding transportation, conditions regarding the size and layout of the property, conditions regarding the age of the property, conditions regarding restrictions on use of the property, conditions regarding the facilities of the property, etc. Specific examples of each condition are the same as those in the property information D1, and therefore, the explanation will be omitted.

[0041] (Step S301) The customer CS operates the customer terminal 30 to input the desired conditions C1. The customer terminal 30 transmits the desired conditions C1 to the information providing device 10. Among the customers CS using the information providing system 1, the customer CS who has registered the desired conditions C1 is also referred to as a customer CS1 whose desired conditions have been registered.

[0042] The function by which the customer CS can have the client CL propose properties that meet the desired conditions C1 without specifying a property is also called a "property request" or simply a "request." In the information provision system 1, when a customer CS makes a "property request," the system may be configured to allow the customer CS to register their profile (name, age, sex, family composition, current residential area, type of current property, annual household income, planned down payment amount), etc., in addition to desired conditions C1. Items in the customer CS's profile that the customer CS does not want to disclose to anyone other than trusted parties (or items based on predetermined rules for protecting personal information) are also referred to as personal information.

[0043] [Information provider: Property information and desired conditions registration] (Step S101) The information acquisition unit 115 of the information providing device 10 acquires property information D1 from the client terminal 20. The information acquisition unit 115 acquires desired conditions C1 from the customer terminal 30. The setting unit 116 stores the acquired property information D1 and desired conditions C1 in the memory unit 12. That is, the information providing device 10 registers the property information D1 and desired conditions C1.

[0044] [Client terminal: Initial settings] When the client CL starts using the information providing system 1, the client CL performs initial settings according to the business content of the client CL. The initial settings include the location of the client CL's store, the days on which visitor guidance is available, and the like.

[0045] (Step S202) The client terminal 20 displays the initial setting screen P21 on the client terminal display unit 21.

[0046] 4 is a diagram showing an example of the initial setting screen P21 of this embodiment. The initial setting screen P21 includes a visitor guide available days setting field P211. The client CL sets the available days for visitor guide by selecting the available days for visitor guide from the options displayed in the visitor guide available days setting field P211.

[0047] According to the information providing system 1 configured in this manner, the days on which visitor guidance is unavailable due to regular holidays or business reasons of the client CL's store can be set as the initial value when selecting the date for visitor guidance.

[0048] The visitor availability date setting field P211 may also have a function for selecting a week. The function for selecting a week is a function for selecting the days of the week when visitor availability is available for each nth week of a certain month (n is a natural number). For example, if a client CL's store has a regular sales meeting on the first Monday of each month, it can be set so that visitor availability is unavailable on the first Monday and available on Mondays from the second week onwards.

[0049] The client terminal 20 transmits to the information providing device 10 the initial values ​​for each store, such as the days of the week when visit guidance is available, that are input on the initial setting screen P21.

[0050] The information providing system 1 may be configured to allow the setting of an initial value for the location (meeting place) where the client CL and the customer CS will meet when receiving visitor information. The meeting place options include the location of the client CL's business base (for example, the store address of a real estate agency), the location of the property to be guided (the so-called locality), the nearest station to the property to be guided, etc.

[0051] In this case, the setting unit 116 of the information providing device 10 functions as an initial value setting unit that sets initial values ​​for candidate meeting places.

[0052] The setting unit 116 may be capable of setting the number and types of meeting place options, and may also be capable of setting the specific content of each option (for example, if the nearest station is selected, whether to have the meeting place be in front of the ticket gate or at the station entrance / exit, etc.).

[0053] [Information provision device: condition matching] (Step S102) Returning to FIG. 2, the matching unit 112 of the information providing device 10 matches the property status indicated by the registered property information D1 with the desired conditions C1. Specifically, the matching unit 112 compares each item of the property information D1 with each item of the desired conditions C1 corresponding to that item, and determines whether there is a match or a mismatch. The matching unit 112 stores the matched items and the mismatched items as matching results in the storage unit 12.

[0054] (Step S103) The matching unit 112 transmits the matching result to the client terminal 20. Of the customers CS1 who have registered desired conditions, the customer CS who the matching unit 112 has matched with the property (i.e., the customer CS whose property situation matches the desired conditions C1) is also referred to as a condition-matching customer CS2.

[0055] [Client terminal: Property list display] (Step S203) The client terminal 20 displays the property list display screen P22 based on the operation of the client CL.

[0056] 5 is a diagram showing an example of a property list display screen P22 according to this embodiment. The property list display screen P22 is a screen that displays a list of properties registered by the client CL. The property list display screen P22 includes a property list tab field P221 and a property list display field P222.

[0057] The property list tab field P221 is a field that displays tabs for switching the display content of the property list display screen P22. The property list tab field P221 includes a property tab P2211 and a response tab P2212. The example in the same figure shows the screen configuration when the property tab P2211 is selected.

[0058] The property list display field P222 displays a list of properties registered by the client CL. In one example of this embodiment, the property list display field P222 displays properties in descending order of the number of matches between the property status indicated by the property information D1 and the desired conditions C1 in the above-mentioned condition matching. A property that has a high number of matches between the property status indicated by the property information D1 and the desired conditions C1 is also referred to as a "property with a high degree of match." In other words, in the property list display field P222, properties with a high degree of match are displayed at the top of the screen.

[0059] [Client terminal: Property details display] (Step S204) When the client CL selects a property to be displayed from the property list display field P222, the display control unit 113 causes the client terminal display unit 21 to display a property details display screen P23.

[0060] 6 is a diagram showing an example of a property details display screen P23 according to this embodiment. The property details display screen P23 is a screen that displays, for each property, the status of the property and information on the customers CS2 that have matched with the property. That is, the property details display screen P23 displays the condition-matching customers CS2 for each property.

[0061] The property detail display screen P23 includes a property proposal tab field P231, a property detailed information field P232, a proposal status tab field P233, and a proposal-available customer field P234.

[0062] The property proposal tab field P231 is a field that displays tabs for switching the display content of the property details display screen P23. The property proposal tab field P231 includes a property tab P2311 and a response tab P2312. The example in the same figure shows the screen configuration when the property tab P2311 is selected. The detailed property information field P232 displays each item of the property information D1.

[0063] The proposal status tab field P233 displays a possible proposal tab P2331 and a proposed tab P2332. The condition-matching customers CS2 include customers CS to whom the client CL has not made a property proposal, and customers CS to whom the client CL has made a property proposal. Of the condition-matching customers CS2, customers CS to whom the client CL has not made a property proposal are also referred to as possible proposal customers CS3. Customers CS to whom the client CL has made a property proposal are also referred to as proposed customers CS4.

[0064] The available proposal tab P2331 is a tab for displaying customers CS3 to whom proposals can be made. The proposed tab P2332 is a tab for displaying customers CS3 to whom proposals can be made. The same drawing shows the screen configuration when the available proposal tab P2331 is selected.

[0065] The available proposal customers field P234 is a field that displays available proposal customers CS3 for each customer CS. The available proposal customers field P234 displays the customers CS in descending order of the degree of match with each property. The available proposal customers field P234 includes a degree of match display P2341.

[0066] The match degree display P2341 is an image that displays the match degree of the customer CS. For example, the match degree display P2341 shows the number of items that match each item of the property's status and each item of the desired conditions C1. The items of the property's status are also called property attributes.

[0067] That is, the display control unit 113 (presentation unit) presents a property detail display screen P23 (proposed target presentation screen) that presents users to whom the property is proposed for each property based on the degree of match between the property's attributes and the user's desired conditions.

[0068] Furthermore, the display control unit 113 (presentation unit) presents, for each user to whom a proposal is made, the number of matches between the property attribute items and the desired conditions C1 items.

[0069] In the available proposal customers column P234, about 15 customers CS3 are extracted and displayed in descending order of the degree of match (i.e., the number of items in which the property's status and desired conditions C1 match) from among the available proposal customers CS3. If all the available proposal customers CS3 cannot be displayed on one screen of the available proposal customers column P234, a scroll bar is displayed.

[0070] [Client terminal: Property details display (semi-modal display of customer information)] (Step S205) When the client CL selects a customer CS to be displayed from the available proposal customer field P234, the display control unit 113 causes the client terminal 20 to display a semi-modal field P235.

[0071] FIG. 7 is a diagram showing an example of the semi-modal field P235 of this embodiment. The semi-modal field P235 is a screen that is displayed so as to cover approximately half the display area of ​​the property details display screen P23 (that is, semi-modal display or half-modal display). The semi-modal field P235 is displayed so as to cover approximately half of the display area of ​​the property detail display screen P23, so that the correspondence between the property and the customer CS can be shown on the screen, while also displaying the desired conditions C1 of the customer CS and details of their profile.

[0072] The semi-modal field P235 has a customer name display field P2351, a personal information display field P2352, and a suggestion button P2354.

[0073] The customer name display field P2351 is a field that displays the name of the customer CS, etc. In this embodiment, the customer name display field P2351 has an anonymous display mode in which the name of the customer CS is hidden (in other words, anonymously displayed), and a non-anonymous display mode (or personal information disclosure mode) in which the name of the customer CS is not hidden (in other words, the real name is displayed).

[0074] The personal information display field P2352 displays personal information such as the customer CS profile in the non-anonymous display mode (personal information disclosure mode). In the anonymous display mode, no personal information is displayed in the personal information display field P2352.

[0075] In this way, in the anonymous display mode, the name, address, etc. of the customer CS are not displayed on the client terminal display unit 21, and personal information cannot be viewed by the client CL. In the non-anonymous display mode (personal information disclosure mode), the name, address, etc. of the customer CS are displayed on the client terminal display unit 21, and the personal information can be viewed at the client CL.

[0076] The information providing system 1 of this embodiment does not disclose personal information of the customer CS to the client CL until permission to disclose the personal information is obtained from the customer CS. With the information providing system 1 configured in this manner, the customer CS is less likely to worry about inadvertent disclosure of personal information. Therefore, the information providing system 1 can promote the input of desired conditions C1 for matching and property requests for property proposals based on the desired conditions C1.

[0077] The anonymous display mode and personal information disclosure mode described above can be summarized as follows. The information providing system 1 of this embodiment is a system for providing information on a customer CS to a client CL (real estate client). The information providing system 1 has a concealment means for concealing at least a part of the personal information relating to the customer CS. The information providing system 1 has a function of a reply determining unit that determines whether or not a customer CS has replied to a client CL (real estate client) in response to a property proposal from the client CL. If the customer CS has replied, the information providing system 1 has a personal information display means that displays at least one piece of personal information of the customer CS.

[0078] The reply here refers to information including at least one of a reservation to visit, a reservation to view the property, and a message regarding the property.

[0079] The personal information includes at least one of the address of the customer CS, the name of the customer CS, and the telephone number of the customer CS.

[0080] The information providing system 1 also has a button display means for displaying a proposal button P2354 (a button that can be pressed by the client CL) when there is an unproposed property that the client CL has not yet proposed to the customer CS, and an unproposed property information sending means for sending information about the unproposed property to the customer CS when the proposal button P2354 is pressed.

[0081] In the information providing system 1, the information of the customer CS is displayed in a semi-modal field P235 (modal window).

[0082] In addition, the display control unit 113 (presentation unit) presents information about the customer CS (user) by differentiating the display modes of the customer CS (user) before a proposal and the customer CS (user) that has already been proposed on the property list display screen P22 (property presentation screen) that presents information about candidate properties for proposal based on the desired conditions C1 of the customer CS (user) for each property.

[0083] Furthermore, the display control unit 113 (presentation unit) presents the customer CS (user) before the proposal in a manner that does not identify the individual, and presents the customer CS (user) after the proposal in a manner that identifies the individual.

[0084] The desired conditions column P2353 displays the desired conditions C1 of the customer CS. The desired conditions column P2353 displays, for each item of the desired conditions C1, whether it matches or does not match each item of the property status indicated in the property information D1.

[0085] That is, the display control unit 113 (presentation unit) presents the matching status between the desired conditions C1 and the attributes of the proposed candidate properties for the condition-matching customer CS2 (user to whom a proposal can be made) on the property detail display screen P23 (property presentation screen), which presents proposed candidate properties for each property based on the desired conditions C1 of the customer CS (user).

[0086] Furthermore, the display control unit 113 (presentation unit) presents, as a matching status, whether the desired conditions C1 match or mismatch for each item of the property status (property attribute of the proposed candidate property) indicated by the property information D1.

[0087] According to the information providing system 1 configured in this way, it becomes easier for the client CL to decide whether or not to propose to the customer CS that they visit the event.

[0088] To summarize what has been explained above, the information providing system 1 of this embodiment is a system for providing information to clients CL (real estate clients) and customers CS. The information providing system 1 includes a customer information acquiring means for acquiring desired conditions C1 input by a customer CS, and a property information acquiring means for acquiring property information D1. The information providing system 1 also includes a judgment means for judging whether the desired conditions C1 and the property information D1 match, and a proposed property display means for displaying at least one of the matched conditions or the mismatched conditions together with the property information D1 based on the result of the judgment by the judgment means.

[0089] The property information D1 is information about a property selected by the client CL.

[0090] It can also be said that the proposed property display means displays at least one of the number or content of the matched conditions and at least one of the number or content of the mismatched conditions.

[0091] Desired condition C1 can be said to include conditions such as time of year, area, price, walking distance to the station, commute time to work or school, size, layout, age of the building, pets, and cars.

[0092] The above-mentioned determination means sets one or more conditions of the desired conditions C1 as a threshold, and determines that the property information D1 matches if it is included in the threshold, and that it does not match if it is not included in the upper or lower limit range of the threshold.

[0093] The proposed property display means may be configured to display only properties that the customer CS wishes to visit.

[0094] 7, the proposal button P2354 is an operation image that is operated by the client CL when proposing to the customer CS that they attend the property briefing. When the client CL operates the proposal button P2354, the operation receiving unit 114 receives the operation as an operation proposing to attend the property briefing.

[0095] [Client terminal: Meeting place candidate setting] (Step S206) When the operation receiving unit 114 receives the operation for suggesting a visit, the display control unit 113 causes the client terminal display unit 21 to display the meeting place candidate setting screen P24.

[0096] 8 is a diagram showing an example of the meeting place candidate setting screen P24 of this embodiment. The meeting place candidate setting screen P24 is a screen for the client CL to propose to the customer CS a place where the client CL and the customer CS will meet on the day of the property briefing session.

[0097] The meeting place candidate setting screen P24 has a meeting place candidate setting field P241 and a setting button P242. The meeting place candidate setting field P241 is a field for setting meeting place candidates that will be presented to the customer CS.

[0098] The meeting place candidate setting field P241 displays option items (for example, store, local, other, etc.) and the location of each item based on the initial value of the meeting place candidate set in step S202.

[0099] The meeting place candidate setting field P241 displays a selection button P2411 for each option item. The client CL operates the selection button P2411 to select a meeting place candidate to be presented to the customer CS. It should be noted that the selection button P2411 allows multiple selections. In the example shown in the drawing, the store and the local area have been selected.

[0100] Here, the meeting place is the place where the customer CS (applicant) and the client CL (presenter) gather for a property briefing session where the client CL (presenter) explains the property to the customer CS (user) about the property that is a candidate for proposal. That is, the display control unit 113 (presentation unit) presents candidate meeting locations for the customer CS (applicant) and the client CL (presenter) to gather at a property information session where the client CL (presenter) will explain about the property to the customer CS (user) regarding the proposed candidate property based on the desired conditions C1 of the customer CS (user).

[0101] The operation receiving unit 114 receives a selection operation for selecting one or more meeting places to be presented to the customer CS (applicant) from among the candidate meeting places. The communication unit 111 transmits information about the selected meeting place to the customer terminal 30 (terminal device) operated by the customer CS (applicant).

[0102] In addition, the candidates for the meeting place include two types: the location of the property and the client CL's store (the business base of the presenter). Here, the business base includes not only the store of the client CL, but also facilities outside the store that the client CL uses (for example, a cafe near the store).

[0103] Furthermore, the display control unit 113 (presentation unit) presents candidates for meeting places based on the initial values ​​set in step S202.

[0104] The meeting place candidate setting field P241 may include an address suffix input field P2412. The address suffix input field P2412 is a field where the client CL inputs (adds) the suffix of the property's address.

[0105] For example, if all addresses of properties registered in property information D1 were disclosed to customer CSs, any customer CS would be able to identify the owner or resident of the property, which could be undesirable for the property owner or resident. In this way, it may be preferable to avoid a situation where all property information D1 (especially addresses and contact information) is viewable by any customer CS.

[0106] Therefore, the information providing system 1 discloses only a portion of the address of the property registered in the property information D1, and does not disclose the entire address. For example, the information providing system 1 discloses the name of the local government (special ward name or city / town / village name) of the property address, or the name of a town that allows the nearest station to be identified, but does not disclose more detailed addresses. The information providing system 1 has a function to disclose the address of the property only when a predetermined condition that requires the address of the property to be identified (for example, holding a property information session) is met.

[0107] The information provision system 1 of this embodiment is configured so that when the last digit of the address of a property registered in the property information D1 is not disclosed, the address of the property can be presented to the customer CS by entering the last digit of the address in the address last digit input field P2412.

[0108] That is, the location of the property includes a public portion that can be acquired by the customer CS (applicant) and a private portion that cannot be acquired by the customer CS (applicant). The operation receiving unit 114 (selection operation receiving unit) further receives an appending operation for appending the non-disclosed portion to the information on the meeting place presented to the customer CS (applicant).

[0109] According to the information providing system 1 configured in this way, detailed addresses of properties that are not normally disclosed to customer CSs can be disclosed only to customer CSs who are invited to the property information session.

[0110] (Step S207) The operation receiving unit 114 receives an operation on the setting button P242.

[0111] As a result, the setting unit 116 changes the attribute of the customer CS to be invited from the proposal-available customer CS3 to the proposed customer CS4.

[0112] (Step S208) When the client CL performs a display operation for the property details display screen P23, the display control unit 113 causes the client terminal display unit 21 to display the property details display screen P23.

[0113] 9 is a diagram showing an example of the property detail display screen P23 after a proposal has been made in this embodiment. This diagram shows the screen configuration when the Proposed tab P2332 is selected. The Proposed Customers field P236 displays a list of proposed customers CS4. The Personal Information Display field P2361 displays the desired conditions C1 and profile of the proposed customer CS4.

[0114] The proposed customer column P236 displays proposed customers CS4 in the order of when they were proposed by the client CL. For example, the proposed customer column P236 displays the proposed customer CS4 that was most recently proposed at the top of the screen. Displaying them in the order of proposal makes it easier for the client CL to understand the customer CS (for example, customer management).

[0115] In the anonymous mode, only the profile of the proposed customer CS4 that can be disclosed in the anonymous mode is displayed in the personal information display field P2361. The example shown in the figure is a display example in anonymous mode, in which the name of proposed customer CS4 is displayed anonymously (for example, as Mr. A).

[0116] That is, the display control unit 113 (presentation unit) presents the proposed customer CS4 (the proposed user who has made a property description proposal) on the property detail display screen P23 (property presentation screen), which presents proposed candidate properties for each property based on the desired conditions C1 of the customer CS (user).

[0117] [Information provider: Push suggestion] (Step S104) Returning to FIG. 2, when the setting button P242 is operated, the communication unit 111 transmits the proposal for the property information session to the customer terminal 30 of the customer CS to which the proposal is to be made.

[0118] [Customer terminal: Proposal push display] (Step S302) The customer terminal display unit 31 displays the property proposal push display screen P31.

[0119] 10 is a diagram showing an example of a property proposal push display screen P31 according to this embodiment. The property proposal push display screen P31 is a so-called push notification screen that is displayed on the customer terminal display unit 31. A push notification is a notification method that displays that property proposal information has arrived without requiring a viewing operation by the customer CS.

[0120] That is, the display control unit 113 (presentation unit) presents the property proposal information to the customer CS (user) using a push notification method that indicates that the property proposal information has been received without any viewing operation by the customer CS (user).

[0121] The communication unit 111 of the information providing device 10 may present the property proposal information to the customer CS by an email transmission method instead of or in addition to the push notification method. The email transmission method is a notification method that displays the property proposal information based on a browsing operation by the customer CS, such as the launch of an email browsing application.

[0122] That is, the communication unit 111 (presentation unit) presents the property proposal information to the customer CS (user) by an email transmission method that displays the property proposal information based on a browsing operation by the customer CS (user).

[0123] Furthermore, the display control unit 113 may notify a plurality of proposals collectively at a predetermined timing. For example, the display control unit 113 may notify the proposals collectively twice a day, once in the morning and once in the afternoon. According to the information providing system 1 configured in this manner, it is possible to reduce the inconvenience to the customer caused by irregularly displayed notifications from the client.

[0124] Furthermore, when a plurality of clients CL have made proposals to a certain customer CS, the display control unit 113 may notify each client CL separately. Furthermore, when a plurality of clients CL have made proposals to a certain customer CS, the display control unit 113 may notify the plurality of clients CL collectively.

[0125] In the information providing device 10 of this embodiment, the display control unit 113 presents the property proposal information acquired by the information acquisition unit 115 in step S104 on the customer terminal display unit 31. Here, the property proposal information acquired in step S104 is property proposal information that proposes a property based on the desired conditions C1 of the customer CS (user), and is information on a property selected by the client CL (provider) that provides information on the property from among properties extracted based on the degree of match with the desired conditions C1.

[0126] That is, the information acquisition unit 115 (property proposal information acquisition unit) acquires property proposal information, which is information that proposes a property based on the desired conditions C1 of the customer CS (user), and is information on a property selected by the client CL (provider) that provides information on the property from among properties extracted based on the degree of match with the desired conditions C1. The display control unit 113 (presentation unit) presents the acquired property proposal information to the customer CS (user) by dividing it for each client CL (provider).

[0127] Here, the property proposal push display screen P31 may be presented separately for each proposed property.

[0128] That is, the display control unit 113 (presentation unit) further divides the property proposal information by property and presents it to the customer CS (user).

[0129] (Step S303) When the customer CS operates the client terminal operation unit 22 to start up an application of the information providing system 1, the display control unit 113 presents an application top screen P32.

[0130] 11 is a diagram showing an example of the application top screen P32 of this embodiment. When a new property proposal has been made, an application top notification screen P321 is displayed on the application top screen P32. The application top notification screen P321 is a screen that notifies the customer CS when the application is started that a property proposal has been made by the client CL.

[0131] That is, the information acquisition unit 115 acquires property proposal information, which is information that proposes properties based on the desired conditions C1 of the customer CS (user). It can be said that the display control unit 113 (presentation unit) presents the acquired property proposal information to the customer CS (user).

[0132] It can also be said that the display control unit 113 (presentation unit) presents to the customer CS (user) that the property proposal information has been acquired.

[0133] [Customer terminal: Proposal list] (Step S105) Returning to FIG. 2, when the information providing device 10 detects that an application has been started in the customer terminal 30, it transmits to the customer terminal 30 the property information D1 of the proposed property. (Step S304) The customer terminal 30 displays the property display screen P33 on the customer terminal display unit 31 based on the operation of the customer CS.

[0134] 12 is a diagram showing an example of the property display screen P33 of this embodiment. The property display screen P33 includes a property proposal notification field P331, a search condition display field P332, a client proposal field P333, and a system proposal field P334.

[0135] The property proposal notification column P331 is a column showing the number of property proposals that have not been viewed (unread) by the customer CS. The search condition display field P332 is a field that displays the property search conditions set by the customer CS. The client proposal column P333 is a column that shows a property proposal made by the client CL. The system proposal column P334 is a column that shows properties that the information provision system 1 proposes based on the property search conditions set by the customer CS.

[0136] In this way, the property display screen P33 includes a screen for property proposals by the client CL described above and a screen for property proposals based on search results by the computer program of the information provision system 1.

[0137] In other words, the property proposal information is information about properties selected by a predetermined computer program based on the degree of match with the search conditions (desired conditions).

[0138] In addition, the property proposal information can also be said to be information about a property selected by a client CL (provider) who provides information about the property from among properties extracted based on the degree of match (matching degree) with the desired conditions C1.

[0139] When the operation receiving unit 114 receives a selection operation on the property proposal notification field P331 or a selection operation on the client proposal field P333, it causes the customer terminal display unit 31 to display a property proposal list screen P34.

[0140] 13 is a diagram showing an example of a property proposal list screen P34 of this embodiment. The property proposal list screen P34 displays property proposals in chronological order. For example, the top of the property proposal list screen P34 displays property information D1 of the property for which the most recent property proposal was made. The property proposal list screen P34 includes a property information field P341, a match degree display P343, and a narrowing down button P344.

[0141] The property information column P341 is a column that displays the property information D1 of the property proposed by the client CL. The match degree display P343 is a field that displays the status of the proposed property and the degree of match with the desired conditions C1 (for example, the number of matching items). The narrow down button P344 is an operation image for narrowing down the display to only the properties that the customer CS wishes to visit, out of the multiple properties that have been proposed.

[0142] [Customer terminal: Display details of match conditions] The above-mentioned match degree display P343 has been described as a field showing the degree of match between the status of the proposed property and the desired conditions C1, but is not limited to this. The match degree display P343 may also function as an operation image for displaying a more detailed match status. For example, when a customer CS operates the match degree display P343, the display control unit 113 displays on the customer terminal display unit 31 a screen (not shown) showing whether each item indicating the status of the proposed property matches or mismatches with each item of the desired conditions C1. Here, the screen showing whether each item indicating the status of the proposed property matches or does not match each item of the desired conditions C1 is a screen having a screen configuration equivalent to the desired conditions column P2353 described above in Figure 7 as being displayed on the client terminal display unit 21.

[0143] According to the information providing system 1 configured in this way, the customer CS can check whether the property matches or does not match the desired conditions C1 for each item.

[0144] [Property Request] Here, the property proposal list screen P34 may include a property proposal request button P342. The property proposal request button P342 is an operation image for the customer CS to request a property proposal from the client CL. The information providing device 10 receives a property proposal request from the customer terminal 30.

[0145] [Customer terminal: Property details display] (Step S305) Returning to FIG. 3, the display control unit 113 causes the customer terminal display unit 31 to display the property information screen P35.

[0146] 14 is a diagram showing an example of the property information screen P35 of this embodiment. The property information screen P35 includes a property information field P351, a visit request button P352, and a request delay button P353.

[0147] The property information column P351 is a column that displays the property information D1 of the property proposed by the client CL.

[0148] The visit request button P352 is an operation image that is operated when the customer CS notifies the client CL of a request to visit the property displayed in the property information column P351 (that is, the property for which the client CL has made a property proposal). The non-desired button P353 is an operation image that is operated when the customer CS does not wish to attend.

[0149] (Step S306) Returning to FIG. 3, if the attendance request button P352 is operated (step S306; YES), the operation reception unit 114 proceeds to step S307. On the other hand, if the attendance request button P353 is operated (step S306; NO), the operation reception unit 114 proceeds to step S309.

[0150] [Customer terminal: Enter visitor preference] (Step S307) The display control unit 113 causes the customer terminal display unit 31 to display the visitor request screen P36.

[0151] 15 is a diagram showing an example of the attendance request screen P36 of this embodiment. The attendance request screen P36 includes a desired meeting place input field P361, a desired attendance date and time input field P362, a contact information input field P363, and a content confirmation button P364.

[0152] The desired meeting place input field P361 is a field where the customer CS can select a desired meeting place from the meeting place options set by the client CL in step S206. The customer CS can select one of the meeting place candidates shown in the desired meeting place input field P361.

[0153] In the desired meeting place input field P361, the "Local" field displays the full address of the property. This is because, as mentioned above, the client CL adds the full address of the property to the end when proposing the property. As a result, even if the address in the property information D1 corresponds to non-disclosure information that is not disclosed to all customer CSs, the customer CSs can meet at the local location because the client CL adds the full address of the property to the end when proposing the property.

[0154] The desired visit date and time input field P362 is a field for inputting the customer CS's desired date and time for visiting the property. The desired visit date and time input field P362 has a first desired date and time field, which is a required input field, and a second desired date and time field and a third desired date and time field, which are each optional input fields.

[0155] The contact information input field P363 is a field for entering the contact information of the customer CS (for example, a telephone number or email address).

[0156] The content confirmation button P364 is an operation image that is operated when the customer CS checks the content that has been input in the desired meeting place input field P361 and the desired arrival date and time input field P362.

[0157] In other words, the above-mentioned visit request screen P36 can be said to be a reservation operation screen for the date and time of visit to the proposed property.

[0158] [Permission to release anonymity] (Step S308) Returning to FIG. 3, the customer terminal 30 transmits the information entered in each field of the visit reservation screen P36 to the information providing device 10 as visit reservation information.

[0159] When a customer CS makes a reservation to visit a client CL, it is considered that the customer CS trusts the client CL and has decided that the customer CS's personal information (for example, name and contact details) can be disclosed to the client CL. Therefore, the information providing system 1 of this embodiment changes the display mode on the client terminal 20 from the anonymous display mode to the personal information disclosure mode when an operation to make a reservation to visit (for example, an operation of the content confirmation button P364) is performed.

[0160] (Step S106) The operation accepting unit 114 accepts the visit reservation information transmitted in step S308 as a reservation operation for visiting the proposed property. Upon accepting the reservation operation, the operation accepting unit 114 transmits the visit reservation information to the client terminal 20. Furthermore, when the information providing device 10 accepts the reservation operation, it changes the display mode of the client terminal 20 from the anonymous display mode to the personal information disclosure mode. The information providing device 10 transmits to the client terminal 20 the personal information of the customer CS who has made the reservation to visit.

[0161] (Step S209) The client terminal 20 receives the visit reservation information and the personal information of the customer CS who made the visit reservation.

[0162] (Step S210) When the client CL performs a display operation for the property details display screen P23, the client terminal 20 displays the property details display screen P23 on the client terminal display unit 21.

[0163] 16 is a diagram showing an example of the property details display screen P23 in the personal information disclosure mode of this embodiment. In this example, the personal information display field P2361 displays the information of the customer CS in the anonymous display mode, and the personal information display field P2362 displays the information of the customer CS in the personal information disclosure mode.

[0164] As an example, in the personal information disclosure mode, the personal information display field P2362 displays the customer CS's name (real name), telephone number, email address, and other contact information.

[0165] The information providing device 10 may grant permission to cancel anonymity when receiving a property proposal request from the customer terminal 30 described above.

[0166] As explained so far, the operation reception unit 114 (reservation operation reception unit) receives reservation operations for property confirmation dates for proposed properties indicated by property proposal information, which is information that proposes properties based on the desired conditions C1 of the customer CS (user).

[0167] The above-mentioned process for making a reservation for an event can be summarized as follows: That is, the display control unit 113 (presentation unit) presents at least one of candidate locations or dates for property confirmation for the proposed property. Here, the proposed property is a property indicated by property proposal information, which is information proposing a property based on the desired conditions C1 of the customer CS (user). The operation reception unit 114 (reservation operation reception unit) receives a reservation operation for a date for property confirmation. This reservation operation includes a selection operation for selecting from presented candidates.

[0168] The reservation content candidates also include options set by the client CL (provider) who provides information regarding property confirmation.

[0169] The above-mentioned place is a meeting place where the customer CS (user) and the client CL (provider) who provides information regarding the property confirmation gather when the property confirmation is carried out.

[0170] The above-mentioned meeting place includes at least one of the location of the store of the client CL (provider) who provides the information regarding property confirmation, and the location of the proposed property.

[0171] The reservation operation includes an operation of inputting contact information of the customer CS (user).

[0172] [Customer terminal: Enter desired offset] So far, we have explained the case where the customer CS wishes to visit the proposed property. Below, we will explain the case where the customer CS does not wish to visit the proposed property (step S306 in FIG. 3; NO). If the customer CS does not wish to visit the proposed property, he / she can operate the Desired Deviation button P353 on the property information screen P35 shown in Fig. 14. The Desired Deviation button P353 is an operation image that the customer CS operates when he / she feels that the proposed property does not meet the desired conditions C1.

[0173] (Step S309) When the desired deviation button P353 is operated, the display control unit 113 causes the customer terminal display unit 31 to display the deviation condition selection screen P37.

[0174] 17 is a diagram showing an example of the deviation condition selection screen P37 of this embodiment. The deviation condition selection screen P37 includes a deviation condition selection field P371 and a next screen button P372.

[0175] The discrepancy condition selection field P371 is an operation image in which items that are determined to be inconsistent between the items in the property information D1 and the items in the desired conditions C1 are displayed as candidate discrepancies. The customer CS selects an item that is inconsistent with the desired conditions (i.e., a discrepancy condition) from the candidate discrepancies displayed in the discrepancy condition selection field P371. Multiple discrepancies can be selected.

[0176] The deviation condition selection field P371 may be configured so that the degree of deviation from the desired result can be specified by selecting the deviation conditions in an order.

[0177] The next screen button P372 is an operation image operated by the customer CS who has selected the deviation condition. When the next screen button P372 is operated, the display control unit 113 causes the customer terminal display unit 31 to display the deviation reason input screen P38.

[0178] 18 is a diagram showing an example of the deviation reason input screen P38 of this embodiment. The deviation reason input screen P38 includes a deviation reason input field P381 and a send button P382. The deviation reason input field P381 is a field where the customer CS enters the reason for selecting the deviation condition. The send button P382 is an operation image that is operated by the customer CS after entering the reason for selecting the deviation condition.

[0179] (Step S310) When the send button P382 is operated, the customer terminal display unit 31 transmits the deviation condition and the reason for selecting the deviation condition to the information providing device 10.

[0180] [Information provider: Received information off-target] (Step S107) The operation accepting unit 114 accepts it as a transmission operation, and stores the deviation condition and the reason for selecting the deviation condition in the storage unit 12.

[0181] The deviation conditions and the reasons for selecting the deviation conditions collected from the customer CS will be used to improve the functionality of the information providing system 1 in the future.

[0182] That is, the information acquisition unit 115 (property proposal information acquisition unit) acquires property proposal information, which is information proposing properties based on the desired conditions C1 of the customer CS (user). The display control unit 113 (presentation unit) presents the acquired property proposal information to the customer CS (user). The operation receiving unit 114 (reply operation receiving unit) receives a reply operation by the customer CS (user) regarding conditions that do not match the desired conditions C1 among the conditions of the property indicated by the presented property proposal information. A transmitting unit (not shown) of the customer terminal 30 transmits the answer information indicated by the accepted answer operation.

[0183] Furthermore, the reply operation regarding the conditions that do not match the desired conditions C1 includes an operation of selecting a condition that does not match the desired conditions C1 from a plurality of conditions regarding the property.

[0184] The deviation condition selection screen P37 and deviation reason input screen P38 may be configured so that the customer CS can input items that he or she feels are in line with his or her desires among the items of the desired conditions C1.

[0185] That is, the operation receiving unit 114 (reply operation receiving unit) further receives an operation to input points that the property indicated by the property proposal information matches the desired conditions C1.

[0186] [Client terminal: Show response list] Next, referring to Fig. 19 onwards, we will explain the flow of presenting the reaction of the customer CS in the client terminal 20. The reaction of the customer CS refers to the status of visit requests in response to the property proposal made by the client CL and the status of the response from the client CL to the customer CS in response to the visit requests.

[0187] FIG. 19 is a diagram showing an example of the flow of processing related to echo presentation in the information providing system 1 of this embodiment.

[0188] [Customer terminal: Waiting for visit reservation confirmation] (Step S321) The display control unit 113 causes the customer terminal display unit 31 to display the property proposal list screen P34.

[0189] 20 is a diagram showing an example of a property proposal list screen P34 in a state where a visit reservation is waiting to be confirmed in this embodiment. The property proposal list screen P34 includes a confirmed reservation waiting display field P345. The confirmed reservation waiting display field P345 is an image that is displayed when the client CL has not yet confirmed the visit request (visit reservation) that was sent by the customer CS to the client CL in step S308. The confirmed reservation waiting display field P345 displays an image indicating that the reservation has not yet been confirmed, such as the text "The person in charge is currently checking."

[0190] That is, the display control unit 113 (presentation unit) presents to the customer CS (user) the fact that the schedule based on the reservation operation has not been confirmed as a confirmation status.

[0191] [Client terminal: Confirmation of visit reservation] (Step S221) The display control unit 113 causes the client terminal display unit 21 to display the property details display screen P23.

[0192] 21 is a diagram showing an example of the property details display screen P23 of this embodiment. The figure shows a case where the response tab P2312 is selected on the property details display screen P23 and the response display field P237 is displayed.

[0193] The response display field P237 is a field that displays the customer CSs who have expressed a desire to visit the property proposal (i.e., customers CS5 who have already expressed a desire to visit). The response display field P237 displays, for each customer CS5 who has already expressed a desire to visit, whether or not the client CL has already sent a confirmation reply to the customer CS regarding the date and time of visit and the meeting place.

[0194] If the client CL has not yet sent a confirmation reply of the arrival date and time and the meeting place to the customer CS, the response display field P237 will display "Waiting for reply." If the client CL has sent a confirmation reply of the arrival date and time and the meeting place to the customer CS, the response display field P237 will display "Confirmed."

[0195] That is, the display control unit 113 (presentation unit) presents the response (answer status) from the proposed customer CS4 (proposed user).

[0196] The property detail display screen P23 may also include a visit date waiting reply count display field P2371 and a narrowing down button P2372. The visit date waiting reply count display field P2371 is a field that displays the number of customer CSs who are waiting for replies among the customers CS5 who have requested to visit. The narrowing down button P2372 is an operation image for narrowing down the customers CS5 who have requested to visit, displayed in the response display field P237, to customer CSs who are waiting for replies.

[0197] According to the information providing system 1 configured in this way, it is possible to reduce the chances that the client CL will forget to notify the customer CS5 who has already expressed interest in attending of the confirmed date and time of attendance and the meeting place.

[0198] In the example described above, the response display field P237 is described as being displayed for each property, but this is not limited to this. The response display field P237 may be configured to display multiple customers CS5 who have requested to visit across multiple properties.

[0199] Furthermore, in this example of the present embodiment, it is assumed that an account for accessing (e.g., logging in to) the information provision system 1 is issued to each store of the real estate agency of the client CL, but this is not limited to this. For example, an account may be issued for each organizational unit of the real estate agency of the client CL. The organizational unit of the real estate agency refers to, for example, departments divided by area of ​​responsibility for properties or departments divided by customer segments. The response display field P237 may be configured to display, for each store, the responses of customer CSs to multiple properties that the store is responsible for (for example, all properties that the store is responsible for), if an account is assigned to each store. In addition, if accounts are assigned to each organizational unit within the store (for example, each department divided into areas of responsibility), the response display field P237 may be configured to display the responses of customer CSs to multiple properties that the store is responsible for for each department.

[0200] The display order of the customer CSs in the response display column P237 may be based on the order in which they confirmed the date and time of arrival and the meeting place (that is, the order in which they replied).

[0201] The feedback received from the customer service team described above can be summarized as follows: The display control unit 113 (presentation unit) presents a property detail information column P232 (i.e., a property presentation screen that presents candidate properties for proposal for each property based on the desired conditions C1 of the customer CS (user)) and a response display column P237 (i.e., a status presentation screen that presents the status of proposals to the customer CS (user) based on the desired conditions C1 (e.g., the status of responses and their responses) for each property).

[0202] The display control unit 113 (presentation unit) presents, for each property, a list of customers CS (users) who responded to the property proposal in the response display field P237 (status presentation screen).

[0203] The display control unit 113 (presentation unit) presents the type of response of the customer CS (user) to the property proposal (for example, "waiting for reply" or "confirmed") for each customer CS (user) as the proposal status in the response display field P237 (status presentation screen).

[0204] (Step S222) The client CL selects a customer CS who has not yet sent a confirmation reply from among the customers CS5 who have requested to attend and are displayed in the response display field P237. When a customer CS who has not yet sent a confirmation reply is selected, the display control unit 113 causes the client terminal display unit 21 to display a semi-modal field P238 that displays information about the customer CS.

[0205] 22 shows an example of the property details display screen P23 on which the semi-modal field P238 of this embodiment is displayed. The semi-modal field P238 is displayed superimposed on the property details display screen P23. The semi-modal field P238 includes a visit date reply button P2381. The visit date reply button P2381 is an operation image for performing a reply operation to the customer CS in question to confirm the visit date and time and the meeting place.

[0206] When the arrival date reply button P2381 is operated, the display control unit 113 causes the client terminal display unit 21 to display an arrival date and time reply screen P25.

[0207] 23 is a diagram showing an example of the arrival date and time reply screen P25 of this embodiment. The arrival date and time reply screen P25 includes an arrival date and time selection field P251 and a reply button P252.

[0208] The arrival date and time selection field P251 is an operation image for the client CL to select a confirmed date and time from among the arrival date and time candidates input by the customer CS in step S308 described above.

[0209] (Step S223) The reply button P252 is an operation image for a reply operation by the client CL. When the confirmed date and time is selected in the arrival date and time selection field P251 and the reply button P252 is operated, the client terminal 20 notifies the information providing device 10 that the arrival reservation has been confirmed.

[0210] The arrival date and time reply screen P25 may also include a Set Other Date button P253. The Set Other Date button P253 is an operation image that is operated when setting another date and time when the client CL cannot accommodate the date and time indicated in the arrival date and time selection field P251. When the client CL cannot accommodate the date and time indicated in the arrival date and time selection field P251, the client CL contacts the customer CS contact information displayed on the arrival date and time reply screen P25 by phone, email, or the like to adjust the arrival date and time. The client CL operates the Set Other Date button P253 to display an input field for the adjusted arrival date and time (not shown), and enters the arrival date and time. When the client CL operates the Reply button P252, a notification of confirmation of the arrival reservation based on the adjusted arrival date and time is sent.

[0211] (Step S121) When the information providing device 10 receives a notice of confirmation of the visit reservation from the client terminal 20, the information providing device 10 pushes a notice of confirmation of the visit reservation to the customer terminal 30.

[0212] [Customer terminal: Confirmed visit reservation displayed] (Step S322) The customer terminal display unit 31 displays the visit date and time confirmation push display screen P39 for confirming the visit reservation.

[0213] 24 is a diagram showing an example of the arrival date and time confirmation push display screen P39 of this embodiment. The arrival date and time confirmation push display screen P39 is a so-called push notification screen that is displayed on the customer terminal display unit 31. The arrival date and time confirmation push display screen P39 displays information such as a character string indicating that the arrival date and time has been confirmed.

[0214] The communication unit 111 of the information providing device 10 may notify the customer CS of the confirmed date and time of arrival by email transmission instead of or in addition to the push notification method.

[0215] (Step S323) The customer CS operates the client terminal operation unit 22 to display the property display screen P33.

[0216] 25 is a diagram showing an example of the property display screen P33 after the visit date and time has been confirmed in this embodiment. The property display screen P33 includes a visit reservation display field P335.

[0217] The visit reservation display field P335 is a field that indicates that a visit reservation has been notified by the information providing device 10. The visit reservation display field P335 displays the date and time of the visit reservation.

[0218] (Step S122) When the customer CS operates the visit reservation display field P335, the display control unit 113 transmits to the client terminal 20 the property information D1 of the property to be visited and the visit reservation information.

[0219] (Step S324) The client terminal display unit 21 displays the property proposal list screen P34 based on the property information D1 and the visit reservation information transmitted from the information providing device 10.

[0220] 26 is a diagram showing an example of the property proposal list screen P34 after a reservation is confirmed in this embodiment. The property proposal list screen P34 includes a confirmed reservation details field P346. The confirmed reservation details field P346 is a field indicating that a visit reservation has been confirmed for the property displayed on the client terminal display unit 21.

[0221] That is, the display control unit 113 (presentation unit) presents to the customer CS (user) the fact that the schedule based on the reservation operation has been confirmed as a confirmation status.

[0222] That is, the display control unit 113 (presentation unit) presents the status of the schedule confirmation based on the reservation operation to the customer CS (user).

[0223] In addition, the information acquisition unit 115 (confirmed schedule information acquisition unit) acquires confirmed schedule information indicating the confirmed date for property confirmation for the proposed property indicated by the property proposal information, which is information proposing a property based on the desired conditions of the customer CS (user). The display control unit 113 (presentation unit) presents the property confirmation reservation information based on the acquired confirmed schedule information to the user.

[0224] The reservation information also includes information indicating the date and time of property inspection and the meeting place.

[0225] As described above, the property proposal list screen P34 is a screen that displays property information D1 (information about the property) for each property. This property proposal list screen P34 functions as a property information frame (so-called a cassette) that displays property information D1 (information about the property) for each property. The display control unit 113 (presentation unit) presents the above-mentioned reservation information in association with the cassette (property information frame) of the proposed property among the cassettes (property information frames) that show property information D1 (information about the property) for each property.

[0226] The display control unit 113 may also display information about past reservations on the client terminal display unit 21.

[0227] 27 is a diagram showing an example of the property proposal list screen P34 of this embodiment. The property proposal list screen P34 shown in the figure includes a past reservation details field P347. The past reservation details field P347 is a field indicating whether a visit to the proposed property (for example, property confirmation work such as viewing or a tour) has been completed. As described above, the proposed property is a property indicated by property proposal information, which is information proposing a property based on the desired conditions C1 of the customer CS (user).

[0228] That is, the information acquisition unit 115 (property confirmation completion information acquisition unit) acquires property confirmation completion information indicating that property confirmation has been completed for the proposed property indicated by the property proposal information, which is information proposing a property based on the desired conditions C1 of the customer CS (user). The display control unit 113 (presentation unit) presents the reservation information for property confirmation (for example, the past reservation details field P347) based on the acquired property confirmation completion information to the customer CS (user).

[0229] The past reservation details column P347 (property confirmation completion information) includes information indicating the date and time when the property confirmation was carried out.

[0230] The display control unit 113 (presentation unit) presents the past reservation details column P347 (property confirmation completion information) in association with the proposed property cassette (property information frame) among the property information frames (so-called cassettes) that show information about properties for each property.

[0231] In addition, if the reservation information is canceled before the property confirmation is carried out, the display control unit 113 (presentation unit) may present the past reservation details column P347 as if the property confirmation has been completed, regardless of whether the property confirmation has been carried out or not.

[0232] Although an embodiment of the present invention has been described in detail above with reference to the drawings, the specific configuration is not limited to this embodiment, and design changes and the like are also included within the scope that does not deviate from the gist of the present invention. For example, a computer program for implementing the functions of each of the above-described devices may be recorded on a computer-readable recording medium, and the program recorded on the recording medium may be read and executed by a computer system. Note that the term "computer system" may include hardware such as an OS and peripheral devices.

[0233] In addition, "computer-readable recording medium" refers to writable non-volatile memory such as a flexible disk, optical magnetic disk, ROM, or flash memory, portable media such as a DVD (Digital Versatile Disc), or a storage device such as a hard disk built into a computer system. Furthermore, the term "computer-readable recording medium" also includes those that retain a program for a certain period of time, such as volatile memory (e.g., DRAM (Dynamic Random Access Memory)) within a computer system that serves as a server or client when a program is transmitted via a network such as the Internet or a communication line such as a telephone line.

[0234] The program may be transmitted from a computer system storing the program in a storage device or the like to another computer system via a transmission medium or by transmission waves in the transmission medium. Here, the "transmission medium" that transmits the program refers to a medium that has the function of transmitting information, such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line. The program may also be a program for implementing some of the functions described above, or may be a so-called differential file (differential program) that can implement the functions described above in combination with a program already stored in the computer system. [Explanation of symbols]

[0235] 1...information providing system, 10...information providing device, 20...client terminal, 30...customer terminal

Claims

1. a presentation unit that presents candidate meeting places for an applicant and an explainer to meet at a property information session where the explainer will explain about the property to the user, for a property that is a candidate for proposal based on the user's desired conditions; a selection operation receiving unit that receives a selection operation to select one or more meeting places to be presented to the applicant from the candidate meeting places; a transmitting unit that transmits information about the selected meeting place to a terminal device operated by the applicant; An information provision system comprising:

2. The candidate meeting places include two types: the location of the property and the business base of the presenter. The information providing system according to claim 1 .

3. an initial value setting unit that sets an initial value of the candidate meeting place; Furthermore, The presentation unit presents the candidate meeting places based on the set initial value. The information providing system according to claim 1 .

4. The location of the property includes a public portion that the applicant can acquire and a private portion that the applicant cannot acquire; The selection operation receiving unit further receives an adding operation for adding the non-disclosed portion to the information of the meeting place presented to the applicant. The information providing system according to claim 1 .

5. On the computer, Presenting candidates for a meeting place where applicants and an explainer will meet for a property information session where the explainer will explain about the property to the user, for a property that is a candidate for proposal based on the user's desired conditions; accepting a selection operation to select one or more meeting places to be presented to the applicant from among the candidate meeting places; transmitting information about the selected meeting place to a terminal device operated by the applicant; A program to execute.

Images