Online sales and delivery system and method thereof

Abstract

To provide an on-line sales / delivery system capable of performing a real-time process by automating a series of processes such as the sales, purchase and delivery of merchandise.SOLUTION: To enable a purchaser to purchase a commodity while making a virtual conversation on a screen. The purchaser orders the purchased commodity. The distribution center system manages the shipment and storage of goods through the WMS. A physical distribution center system receives the order reception instruction of purchased merchandise, and performs an OMS process for generating a shipping instruction corresponding to the order reception instruction. To perform robot work for automatically picking and delivering commodities in a physical distribution center by a robot according to a shipping instruction.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to an online sales and delivery system and method. [Background technology]

[0002] In order to increase the sales effectiveness of products, there are sales services in which people promote and sell products online. In recent years, a number of services have emerged that use avatars and characters to explain products online. There are various methods for successfully selling products. Among them, services that allow individuals to advertise and sell products online are attracting attention. This sales method is expected to effectively advertise products and maximize sales. In recent years, a new trend has emerged: services that use avatars and characters to introduce products online. This is expected to convey the appeal of products in a more realistic and appealing way, promoting communication with consumers. Visual elements are emphasized in product descriptions, which has the effect of increasing purchasing motivation. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Publication No. 2021-121939 [Patent Document 2] Patent Publication No. 2021-012422 [Patent Document 3] Japanese Patent Application Laid-Open No. 2018-136925 Summary of the Invention [Problem to be solved by the invention]

[0004] Current logistics systems are susceptible to manual work and human error, and there is a need for greater efficiency. Additionally, real-time inventory management and immediate order processing are not possible.

[0005] The present invention has been made in consideration of the above circumstances, and its purpose is to provide an online sales and delivery system and method that automates a series of processes such as selling, purchasing, and delivering goods, enabling real-time processing. [Means for solving the problem]

[0006] The present invention is an online sales and delivery system that sells and delivers products online using an online screen, and comprises a virtual sales means through which a purchaser purchases products while virtually interacting on the screen, an order management system through which the purchaser places an order for the purchased product using the virtual sales means, and a logistics center system, wherein the logistics center system manages the receipt, shipment, and storage of products using a WMS, an OMS that receives order instructions for the purchased products from the order management system and generates shipping instructions accordingly, and a robot system that automatically picks up and delivers products within the logistics center in accordance with the shipping instructions from the OMS.

[0007] Preferably, the order receiving instructions and the shipping instructions are recorded as a blockchain on a blockchain server.

[0008] Preferably, the shipping instructions include information used to control a robot managed by the robot system.

[0009] Preferably, the order management system generates the order receiving instruction in real time in response to an instruction from the purchaser and transmits it to the OMS, and the OMS generates the shipping instruction in real time in response to the order receiving instruction and provides it to the robot system.

[0010] Preferably, the WMS incorporates the OMS. Preferably, the logistics center is open 24 hours a day.

[0011] The present invention is an online sales and delivery method for selling and delivering products online using an online screen, comprising: a virtual sales process in which a purchaser purchases products while virtually interacting on the screen; an order management process in which the purchaser places an order for the products purchased in the virtual sales process; a management process in which the logistics center system manages the receipt, shipment, and storage of products using a WMS; an OMS process in which the logistics center system receives order instructions for the purchased products and generates shipping instructions accordingly; and a robot work process in which a robot automatically picks up and delivers the products in the logistics center in accordance with the shipping instructions. [Effects of the Invention]

[0012] According to the present invention, it is possible to provide an online sales and delivery system and method that automates a series of processes such as product sales, purchases, and delivery, enabling real-time processing. [Brief explanation of the drawings]

[0013] [Figure 1] FIG. 1 is a configuration diagram of an online sales and delivery system according to an embodiment of the present invention. [Figure 2] FIG. 2 is a configuration diagram of the sales system 21 shown in FIG. [Figure 3] FIG. 3 is a configuration diagram of the logistics center system 31 shown in FIG. [Figure 4] FIG. 4 is a flowchart for explaining an example of the operation of sales system 21 shown in FIG. [Figure 5] FIG. 5 is a flowchart for explaining an example of the operation of the logistics center system 31 shown in FIG. [Figure 6] FIG. 6 is a conceptual diagram of the online sales and delivery system shown in FIG. DETAILED DESCRIPTION OF THE INVENTION

[0014] This embodiment utilizes AI, robotics, and blockchain to solve these challenges and provide sustainable logistics solutions. This embodiment links order data from the virtual assistant with a robotics WMS, enabling real-time inventory management and instant order processing, thereby optimizing the logistics process.

[0015] Hereinafter, an online sales and delivery system and method according to an embodiment of the present invention will be described. This embodiment is a next-generation logistics automation system that utilizes digital humans, virtual humans, and AI concierges to handle customer service, order fulfillment, and shipping 24 hours a day. This system integrates AI, RPA technology, and Super-OMS (Order Management System) to achieve efficient and accurate logistics operations. It also incorporates blockchain technology to enhance supply chain transparency and security.

[0016] . FIG. 1 is a configuration diagram of an online sales and delivery system according to an embodiment of the present invention. As shown in FIG. 1, in the online sales and delivery system 1, a purchaser 11 operates his / her own terminal device 15 to access a sales system 21.

[0017] The sales system 21 includes, for example, a digital human unit 41, a virtual human unit 43, an AI concierge 45, an order management system 47, and a virtual shopping (spatial computing) unit 49. The digital human section 41, the virtual human section 43, the AI ​​concierge 45, and the virtual shopping section 49 provide a virtual shopping environment to the purchaser 11 in response to access from the terminal device 15. The purchaser 11 purchases products and the like in a virtual shopping environment provided to the terminal device 15 by the function of the sales system 21. The virtual shopping environment is displayed on the display of the terminal device 15 or the like.

[0018] The digital human section 41, virtual human section 43, and AI concierge 45 are videos generated by registering 10 to 20 facial photos of a specific person or a virtual person, and then the AI ​​learns the photos and converts them into realistic illustrations.

[0019] When the sales system 21 receives a product purchase instruction from the purchaser 11 operating the terminal device 15, the sales system 21 outputs the purchase instruction to the order management system 47. The order management system 47 performs settlement processing etc. in accordance with the input purchase instructions. Thereafter, the order management system 47 transmits an order receipt instruction to the OMS 51 of the distribution center system 31 .

[0020] The OMS 51 generates shipping instructions in response to order instructions received from the order management system 47 and outputs these to the robotic system 61. These processes are automatically linked. The OMS 51 can also process orders from multiple sales sites in a batch. OMS51 is compatible with China's comprehensive cross-border e-commerce tax system, registering products for sale with Chinese customs in advance, and notifying the Chinese customs system when an order (shipment) instruction for the registered product is received. Based on the information received in advance, Chinese customs processes the product to receive preferential tariff treatment. The robotic system 61 automatically picks products, sorts them, and delivers them to the destinations specified by the purchaser based on shipping instructions input from the OMS 51. The picking and sorting are performed automatically by issuing instructions to the robot.

[0021] By introducing OMS51, Logistics Center System 31 will not only be able to centrally manage orders from all locations, but will also be able to check all important points related to running an e-commerce site, such as comparing sales from each location, creating receipts and invoices, streamlining inventory management, and shipping procedures, all in one place. The logistics center system 31 has functions such as inventory management and incoming / outgoing management of warehouse goods and materials through WMS. OMS51 and WMS are automatically linked in real time.

[0022] The sales system 21 records all transaction and delivery data on the blockchain, tracks delivery status in real time, and notifies customers. Recording on the blockchain is performed using the functions of the blockchain server 71.

[0023] Sales System 21 will utilize blockchain technology as follows: (1) Recording of transaction data Blockchain records transaction data, such as customer information, customer order data, payment information, and delivery instructions, on a distributed ledger that is immutable and stores all transactions encrypted, ensuring data integrity and security. (2) Logistics data tracking All logistics processes from product shipment to delivery will be recorded on the blockchain, making it possible to track the product's current location, delivery status, estimated arrival time, etc. in real time, providing customers with highly transparent information and improving reliability. (3) Use of smart contracts By using smart contracts, contract terms are automatically executed. For example, smart contracts enable processes such as automatically making payments when goods are shipped and automatically sending notifications to customers when delivery is complete. This reduces manual processes and improves efficiency. (4) Prevention of data tampering Due to the characteristics of blockchain, data tampering is nearly impossible. All data is recorded on the chain, and once recorded, data cannot be changed later, preventing unauthorized tampering and data leaks.

[0024] (5) Improving transparency All transaction and logistics data will be made public on the blockchain, increasing transparency in the supply chain. Data can be easily verified by customers, partners, and auditors, improving reliability. (6) Facilitating audits Data recorded on the blockchain provides a complete history, making it easier to audit: the entire logistics process can be tracked, with a detailed view of what happened at each step. By utilizing the above-mentioned blockchain technology, sales system 21 can provide a safer, more reliable, and more efficient logistics automation system.

[0025] FIG. 2 is a configuration diagram of the sales system 21 shown in FIG. As shown in FIG. 2, the sales system 21 includes, for example, a communication unit 55, an input unit 57, a memory 59, and a processing unit 61.

[0026] The communication unit 55 communicates with the purchaser's terminal device 15 and the logistics center system 31. The input unit 77 is a terminal or the like for inputting data from the outside. The memory 79 stores the program executed by the processing unit 61 . The processing unit 71 executes a program stored in the memory 59 to perform the processing of the sales system 21 defined in this embodiment.

[0027] FIG. 3 is a configuration diagram of the logistics center system 31 shown in FIG. As shown in FIG. 3, the logistics center system 31 includes, for example, a communication unit 155, an input unit 157, a memory 59, and a processing unit 161.

[0028] The communication unit 155 communicates with the sales system 21 . The input unit 177 is a terminal or the like for inputting data from the outside. The memory 179 stores the program executed by the processing unit 61 . The processing unit 171 executes a program stored in the memory 59 to perform the processing of the logistics center system 31 defined in this embodiment.

[0029] An example of the operation of the online sales and delivery system 1 will be described below. FIG. 4 is a flowchart for explaining an example of the operation of sales system 21 shown in FIG. Step ST11: A purchaser 11 uses a terminal device 15 to access a product site provided by a sales system 21 .

[0030] Step ST12: In response to access from the purchaser 11 using the terminal device 15 in step ST11, the sales system 21 uses the functions of the digital human section 41, the virtual human section 43, the AI ​​concierge 45 and the virtual shopping section 49 to allow the purchaser 11 to search for a product to purchase while looking at the display of the terminal device 15.

[0031] Step ST13: The purchaser 11 inputs an instruction to purchase the product found in step ST12.

[0032] Step ST14: When the sales system 21 receives the purchase instruction in step ST13, the order management system 47 performs purchase processing such as payment processing.

[0033] Step ST15: The order management system 47 generates an order instruction specifying the delivery destination of the product and the purchased product to be delivered, and transmits this to the logistics center system 31.

[0034] FIG. 5 is a flowchart for explaining an example of the operation of the logistics center system 31 shown in FIG. Step ST21: The distribution center system 31 receives an order instruction from the sales system 21 .

[0035] Step ST22: The OMS 51 of the logistics center system 31 generates shipping instructions in response to the order instruction received from the order management system 47 and outputs them to the robotic system 61 .

[0036] Step ST23: The robotic system 61 automatically picks and sorts products from storage locations within the warehouse based on shipping instructions input from the OMS 51. The picking and sorting are performed automatically by issuing instructions to the robot.

[0037] Step ST24: The robotic system 61 instructs the robot to perform the process and operation to deliver the sorted products in step ST23 to the delivery destination designated by the purchaser.

[0038] As explained above, with online sales and delivery system 1, each virtual assistant can provide information on orders received from customers (order information, product numbers) to the robotics in real time, and the order data from each virtual assistant can be linked with the robotics' WMS. In addition, the virtual assistants and robotics can link information in real time via API. This enables real-time inventory management and immediate order processing, optimizing the logistics process.

[0039] In addition, the user experience can be improved by using a digital human section 41, a virtual human section 43, an AI concierge 45, and virtual shopping 49 in sales, which can increase customer motivation to purchase products. Furthermore, this automation reduces human error and enables quicker responses, improving business efficiency, and also improving customer satisfaction, leading to stronger competitiveness.

[0040] In this embodiment, sales are conducted through live commerce by digital humans 24 hours a day, and orders are picked, packed, and shipped by robotics 24 hours a day. A) There are currently companies that are conducting live commerce using digital humans 24 hours a day. B) There are companies that use robotics (fully automated warehouses + robots) to pick and pack goods 24 hours a day. However, since there is no model in the world that combines A) and B), we have provided a mechanism that combines these two. In the future, unmanned sales and logistics flows will be compatible.

[0041] Products are explained and sold through live commerce 24 hours a day, and sold items are shipped using robotics 24 hours a day. This embodiment creates a new business model that integrates live commerce by digital humans with robotics logistics. This series of services provides users with an innovative shopping experience while establishing an efficient and fast logistics process. Digital humans provide real-time product introductions and purchasing support, allowing customers to access the site online 24 hours a day and enjoy a personalized shopping experience. At the same time, robotic logistics will handle shipping operations 24 hours a day, ensuring that products are processed immediately upon order and delivered to customers reliably. This integrated business model will enable the company to build lasting relationships with customers and enhance its competitiveness in the market. This new model, which combines digital technology with efficient logistics, is expected to play an important role in the future business environment. The service is available in 42 languages ​​and is available in multiple languages ​​to customers around the world, allowing for global product delivery.

[0042] Furthermore, all products sold using the distribution method of this embodiment are managed using blockchain, which allows for high traceability, eliminates the risk of data tampering, prevents the distribution of counterfeit products, and enables proper management of personal information.

[0043] The present invention has been made in consideration of the above circumstances, and its purpose is to provide an online sales and delivery system and method that can automate processes such as selling, purchasing, and delivering goods.

[0044] For example, robotic automation may be used for some but not all of the processes. FIG. 6 is a conceptual diagram of the online sales and delivery system shown in FIG. [Industrial Applicability]

[0045] The present invention is applicable to a product sales system on an EC site or the like. [Explanation of symbols]

[0046] 1. Online sales and delivery system 11…Purchaser 21...Sales System 31...Logistics Center System 41...Digital Human Department 43...Virtual Human Club 45...AI concierge 47...Order Management System 51...OMS 61...Robotic Systems 71...Blockchain server

Claims

1. An online sales and delivery system for selling and delivering products online using an online screen, a virtual sales means for allowing a buyer to virtually interact with a product on the screen and purchase the product; an order management system for placing an order for the product purchased by the purchaser using the virtual sales means; Logistics center system and and The logistics center system manages the receipt, shipment, and storage of goods using a WMS, an OMS that receives an order instruction for the purchased product from the order management system and generates a shipping instruction accordingly; a robot system that automatically picks and delivers products in the logistics center in response to the shipping instructions from the OMS; have Online sales and delivery system.

2. The customer information, the order receiving instructions, and the shipping instructions are recorded as a blockchain on the blockchain server. The online sales and delivery system of claim 1.

3. The shipping instruction includes information used to control the robot managed by the robot system. The online sales and delivery system according to claim 2.

4. The order management system generates the order receiving instruction in real time in response to an instruction from the purchaser and transmits it to the OMS, and the OMS generates the shipping instruction in real time in response to the order receiving instruction and provides it to the robot system.

4. The online sales and delivery system according to claim 3.

5. The OMS is incorporated into the WMS.

5. The online sales and delivery system according to claim 4.

6. The logistics center operates 24 hours a day. The online sales and delivery system of claim 1.

7. An online sales and delivery method for selling and delivering products online using an online screen, a virtual sales process in which a buyer virtually interacts with the screen to purchase a commodity; an order management step for placing an order for the product purchased by the purchaser in the virtual sales step; a management process in which the logistics center system manages the receipt, shipment, and storage of goods using a WMS; an OMS process in which the logistics center system receives an order instruction for the purchased product and generates a shipping instruction in response thereto; a robot work process in which a robot automatically picks up and delivers products in the logistics center in accordance with the shipping instruction; have Online sales and delivery methods.

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