Order information presentation system and program

Abstract

To provide a store operation system capable of reducing the labor of a store staff by increasing the degree of automation of a self-check-in function and a self-order function.SOLUTION: An order information presenting system includes a self-order information generating unit for generating self-order information which is information generated on the basis of a self-check-in operation by a customer and enables the customer to place an order from a terminal operated by the customer, and a presenting unit for presenting the generated self-order information to the customer.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to an order information presentation system and a program. [Background technology]

[0002] BACKGROUND ART Conventionally, seat management systems have been proposed that enable store staff to grasp seating situations in real time in stores and the like (see, for example, Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2016-99998 Summary of the Invention [Problem to be solved by the invention]

[0004] As part of the trend toward automating store operations, proposals are being made for features such as a self-check-in function that allows customers to register and decide where to sit, and a self-order function that allows customers to place orders using a terminal device they bring with them (such as a smartphone).

[0005] To use these self-check-in and self-ordering functions, customers' terminal devices must be linked to the restaurant's seating management system, order management system, etc. Conventionally, this linking process has not been automated, and restaurant staff have had to distribute link information for self-ordering (e.g., a two-dimensional code) to customers after they have decided on their seat, which has been time-consuming.

[0006] An object of the present invention is to provide an order information presentation system and program that can increase the degree of automation of the self-check-in function and self-order function, thereby reducing the workload of store staff. [Means for solving the problem]

[0007] One aspect of the present invention is an order information presentation system that includes a self-order information generation unit that generates self-order information based on a customer's self-check-in operation, enabling the customer to place an order from a terminal device operated by the customer, and a presentation unit that presents the generated self-order information to the customer.

[0008] One aspect of the present invention is a program for causing a computer to acquire self-ordering information, which is information generated based on a customer's self-check-in operation and enables the customer to place an order from a terminal device operated by the customer, and to present the acquired self-ordering information to the customer. [Effects of the Invention]

[0009] According to the present invention, the degree of automation of the self-check-in function and the self-order function can be increased, thereby reducing the workload of store staff. [Brief explanation of the drawings]

[0010] [Figure 1] FIG. 1 is a diagram illustrating an example of a device configuration of a store management system according to an embodiment of the present invention. [Figure 2] FIG. 10 is a diagram showing an example of a seat arrangement screen according to the present embodiment. [Figure 3] FIG. 10 is a diagram showing an example of the configuration of a seat status screen according to the present embodiment. [Figure 4] FIG. 10 is a diagram showing an example of the configuration of a seat allocation screen according to the present embodiment. [Figure 5] 1 is a diagram illustrating an example of the external configuration of a reception device according to an embodiment of the present invention. [Figure 6] FIG. 10 is a diagram showing an example of the configuration of an order menu screen according to the present embodiment. [Figure 7] FIG. 2 is a diagram showing an example of the configuration of a kitchen monitor screen according to the present embodiment. [Figure 8] FIG. 10 is a diagram illustrating an example of a flow of a system collaboration setting operation according to the present embodiment. [Figure 9]FIG. 10 is a diagram showing an example of the configuration of a waiting reception setting screen according to the present embodiment. [Figure 10] FIG. 10 is a diagram illustrating an example of the flow of operations for system collaboration according to the present embodiment. [Figure 11] FIG. 4 is a diagram illustrating an example of the configuration of a reception screen according to the present embodiment. [Figure 12] FIG. 10 is a diagram showing an example of a reception receipt according to the present embodiment. [Figure 13] FIG. 10 is a diagram showing an example of the flow of operations when placing an order in this embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0011] A store management system 1 according to the present embodiment will be described with reference to the drawings. The embodiment described below is merely an example, and the embodiments to which the present invention is applied are not limited to the following embodiment. In all the drawings for explaining the embodiments, the same reference numerals are used for components having the same functions, and repeated explanations will be omitted. Furthermore, in this application, "based on XX" means "based on at least XX," and includes cases where it is based on other elements in addition to XX. Furthermore, "based on XX" is not limited to cases where XX is used directly, but also includes cases where it is based on XX that has been calculated or processed. "XX" is any element (for example, any information).

[0012] [Embodiment] Hereinafter, an embodiment of the present invention will be described with reference to the drawings. 1 is a diagram showing an example of the device configuration of a store operation system 1 according to this embodiment. The store operation system 1 includes a seat management system 10, a reception device 20, a reservation system 30, an order management system 40, and a user terminal device 50.

[0013] The store operation system 1 of this embodiment is widely applicable to facilities where queues may form for visitors, such as restaurants, hospitals, pharmacies, etc. In this embodiment, an example will be described in which the store operation system 1 is applied to a restaurant where some (or all) of the processes, such as making reservations, guiding customers to their seats upon arrival, and ordering food and drink, are automated (for example, a so-called self-ordering restaurant where customers themselves place their orders using a user terminal device 50 that they use).

[0014] [About the seat management system] The seat management system 10 is a system that manages the status of seats in a store. The status of seats includes, for example, vacant seats, seats being used by customers, seats waiting to be cleaned up after customers have left the store, seats waiting for customers with reservations to arrive, etc.

[0015] The seat management system 10 includes a seat management calculation unit 11, a storage unit 12, an operation unit 13, and a display unit 14. The seat management calculation unit 11 includes a central processing unit (CPU), and operates based on programs and data stored in the storage unit 12 to provide various functions. The storage unit 12 is configured with, for example, a hard disk drive or semiconductor memory (flash memory, RAM, ROM), and stores various information such as programs and data read by the seat management calculation unit 11. Note that the storage unit 12 may be realized by a virtual storage device such as a cloud server located outside the seat management system 10.

[0016] The operation unit 13 includes, for example, a touch panel, and detects operations by store staff (for example, store employees; in the following description, also referred to as store users). The display unit 14 is equipped with, for example, a liquid crystal display, and displays various images. In the following description, displaying an image on the display unit 14 is also referred to as presenting an image to the store staff.

[0017] The operation unit 13 and the display unit 14 may be realized by, for example, a personal computer, a tablet, a smartphone, etc. Furthermore, the seat management calculation unit 11, the memory unit 12, the operation unit 13, and the display unit 14 may be configured as a single device or as separate devices.

[0018] The seat management calculation unit 11 includes a display control unit 111, an operation reception unit 112, a print control unit 113, a seat information acquisition unit 114, a self-order information generation unit 115, and a reservation information acquisition unit 116 as its functional units.

[0019] It should be noted that the functions of the seat management calculation unit 11 described above do not necessarily have to be implemented in a computer device provided in the store, and may be implemented in, for example, a cloud server.

[0020] As an example of the function of the seat management calculation unit 11, the display function of the seat arrangement screen P1 will be described. In this example, seat arrangement information indicating the arrangement of seats in the store is pre-registered in the memory unit 12. The memory unit 12 also stores seat status information indicating the current status of seats in the store. In the following description, this seat arrangement information and seat status information will be collectively referred to as seat information.

[0021] The seat information acquisition unit 114 of the seat management calculation unit 11 acquires seat information from the storage unit 12. The display control unit 111 causes the display unit 14 to display a seat arrangement screen P1 based on the acquired seat information.

[0022] 2 is a diagram showing an example of a seating arrangement screen P1 of this embodiment. The seating arrangement screen P1 includes an image based on seating arrangement information and an image based on seating status information. In the example shown in the figure, the seating arrangement screen P1 displays, as an image based on the seating arrangement information, the arrangement of counter seats (counter 1 to counter 6) and table seats (table 1 to table 11), and the current seating status.

[0023] The seating arrangement information includes information about seats predetermined in the store, such as the seating layout on the store floor, seating capacity, and smoking conditions for seats.

[0024] As an example of a display based on seating arrangement information, the seating arrangement screen P1 shows that the capacity of each counter seat is one person, and that the capacity of each table seat is two people at tables 1 to 4, four people at tables 5 to 10, and six people at table 11.

[0025] Furthermore, the seating arrangement screen P1 indicates, for example, that the smoking conditions for seats include non-smoking seats for counter seats, tables 1 to 8, and table 11. It also indicates that smoking is permitted seats (smoking seats) for tables 9 to 11.

[0026] The seat status information includes information that changes daily or from moment to moment, such as whether the seat is in use or vacant, the time elapsed since the seat began to be used, whether the seat is reserved, and the expected arrival time if there is a reservation.

[0027] As an example of a display based on seat status information, the seat arrangement screen P1 displays that the seat is in use, the time elapsed since the seat began to be used, and the expected arrival time if there is a reservation.

[0028] [Integration with reservation systems] Returning to Fig. 1, the seat management system 10 is connected to the reservation system 30 via the network N1. Seat reservation information indicating the details of seat reservations is provided from the reservation system 30. The reservation information acquisition unit 116 of the seat management calculation unit 11 acquires the seat reservation information.

[0029] The seat reservation information includes information such as the planned date and time of visit, the number of customers expected to visit, the breakdown of customers (e.g., number of adults, number of children), preference for smoking / non-smoking, preferred seating type (e.g., counter, table, private room, etc.), reservation of meal contents (e.g., course meal or special menu for an anniversary), food allergies or disliked ingredients, etc.

[0030] The seat reservation information includes information that is referenced when determining which seat to reserve from among multiple seats in the store. For example, the seat reservation information includes the planned date and time of visit, the number of customers expected to visit, smoking / non-smoking preference, and desired seat type.

[0031] The display control unit 111 causes the display unit 14 to display the seat status screen P2 based on the seat information and seat reservation information.

[0032] 3 is a diagram showing an example of the configuration of the seat status screen P2 of this embodiment. The seat status screen P2 includes a seat status field P21, a display switching tab P22, and a sub-display field P23.

[0033] The seat status column P21 is a column that shows the current status of seats in the store. The seat status column P21 displays, for each seat, the seat usage status (for example, whether the seat is in use or vacant), the elapsed time since the seat began to be used, whether the seat is reserved, and the expected arrival time if there is a reservation.

[0034] The display switching tab P22 is an operation image for switching the information displayed in the sub-display field P23. The sub-display field P23 can switch between displaying a seating information field (not shown), a today's reservations field (not shown), and a waiting field P231. The waiting line column P231 is a column that displays information about customers who have not yet been assigned a seat and are waiting in line to enter the store. The waiting line column P231 displays a visit button P2311. The visit button P2311 is an operation image that allows the store staff to manually assign a seat to a customer when the customer arrives at the store.

[0035] When automatic reception of customers is not performed, the store staff operates the operation unit 13 when a customer arrives at the store to assign a seat to the customer.

[0036] 4 is a diagram showing an example of the configuration of the seat allocation screen P3 of this embodiment. The seat allocation screen P3 includes a seat candidate field P31 and a customer information field P32. The seat candidate column P31 is a column showing candidate seats for allocation. The customer information column P32 is a column showing the number of customers, their smoking / non-smoking preference, and the type of seat they prefer.

[0037] The seat management system 10 of this embodiment can perform seat allocation operations for both customers who come with reservations and customers who come without reservations.

[0038] When a customer with a reservation (i.e., a customer with a reservation) comes to the store, the store staff inquires the customer about the reservation name (such as the name of the customer who made the reservation), selects a seat to which the customer with a reservation should be seated from the seat candidates shown in the seat candidate column P31, and operates the decision button P321 to decide the seat.

[0039] On the other hand, when a customer comes to the store without a reservation, the store staff inquires about the number of people and seating preferences (non-smoking / smoking preference, type of seat) from the customer and registers this as customer information in the seat management system 10. The store staff checks seats available to accommodate the customer from among the seat candidates displayed in the seat candidate column P31. If there is an empty seat, the store staff selects the empty seat and confirms the seat by operating the decision button P321. If there is no empty seat, the store staff guides the customer to line up in a queue to enter the store.

[0040] The store management system 1 of this embodiment is capable of automatically accepting customers. The automatic acceptance of customers means that the above-mentioned process by store staff to inquire with customers, determine seats, and guide them to their seats is automated by a computer program. The store management system 1 of this embodiment automatically accepts customers using the acceptance device 20.

[0041] [About the reception device] The seat management system 10 is connected to a reception device 20 via a network N2. The reception device 20 is a computer device that is installed at the entrance of a store or the like and is operated by customers.

[0042] 5 is a diagram showing an example of the external configuration of the reception device 20 of this embodiment. The reception device 20 includes a reception display unit 21, a reception operation unit 22, and a printing unit .

[0043] The reception display unit 21 is equipped with, for example, a liquid crystal display and displays various images. In one example of the present embodiment, the reception display unit 21 displays various images based on the control of the display control unit 111 of the seat management system 10. The reception operation unit 22 is provided with, for example, a touch panel, and detects operations performed by customers. The reception display unit 21 and the reception operation unit 22 may be realized by, for example, a personal computer, a tablet, a smartphone, or the like.

[0044] The printing unit 23 is equipped with, for example, a thermal printer for roll paper, and prints information such as seating guides for customers.

[0045] In the seat management system 10 of this embodiment, when the reception device 20 receives a store visit operation from a customer, the store staff automatically determines a seat, guides the customer to the seat, and guides the customer to the waiting queue to enter the store.

[0046] [About the order management system] The seat management system 10 of this embodiment has a function of linking with the order management system 40. Returning to FIG. 1, the configuration of the order management system 40 will be described.

[0047] The order management system 40 includes an order management calculation unit 41, a storage unit 42, an operation unit 43, and a display unit 44.

[0048] The order management calculation unit 41 includes a central processing unit (CPU), and operates based on programs and data stored in the storage unit 42 to provide various functions. The storage unit 42 is configured by, for example, a hard disk drive or semiconductor memory (flash memory, RAM, ROM), and stores various information such as programs and data read by the order management calculation unit 41. Note that the storage unit 42 may be realized by a virtual storage device such as a cloud server located outside the order management system 40.

[0049] The operation unit 43 includes, for example, a touch panel, and detects operations performed by store staff. The display unit 44 is equipped with, for example, a liquid crystal display, and displays various images. In the following description, displaying an image on the display unit 44 is also referred to as presenting an image to the store staff.

[0050] The operation unit 43 and the display unit 44 may be realized by, for example, a personal computer, a tablet, a smartphone, etc. Furthermore, the order management calculation unit 41, the storage unit 42, the operation unit 43, and the display unit 44 may be configured as a single device or as separate devices.

[0051] In one example of this embodiment, the operation unit 43 and the display unit 44 of the order management system 40 function as a so-called kitchen monitor. A kitchen monitor is a device that displays customer orders to restaurant staff (particularly kitchen staff) in a restaurant.

[0052] The order management system 40 is connected to a user terminal device 50 via a network N4. The user terminal device 50 is a terminal device for ordering operated by a customer. In one example of this embodiment, the user terminal device 50 is a computer device such as a smartphone or tablet owned by the customer.

[0053] The user terminal device 50 includes a terminal display unit 51, a terminal operation unit 52, and an imaging unit 53. The terminal display unit 51 includes, for example, a liquid crystal display, and displays various images. In the following description, displaying an image on the terminal of the customer (or user) is also referred to as presenting the image on the terminal of the customer (or user). cormorant.

[0054] The order management calculation unit 41 of the order management system 40 includes an order processing unit 411 and a self-order information acquisition unit 412 as its functional units.

[0055] It should be noted that the functions of the order management calculation unit 41 described above do not necessarily have to be implemented in a computer device provided in the store, and may be implemented in, for example, a cloud server.

[0056] The order processing unit 411 communicates with the user terminal device 50 via the network N4, and causes the user terminal device 50 to display a menu screen (order menu screen P4) of food and drink provided by the store.

[0057] 6 is a diagram showing an example of the configuration of the order menu screen P4 of this embodiment. The order menu screen P4 includes buttons for selecting food and drink menu categories, buttons for ordering food and drink, and a shopping cart display button. A customer places an order for food and drink by operating each button image displayed on the terminal display unit 51 of the user terminal device 50. When the user terminal device 50 accepts the order operation, it transmits information indicating the order details (order information) to the order management system 40 via the network N4.

[0058] When the order processing unit 411 of the order management system 40 receives the order information from the user terminal device 50, it displays a kitchen monitor screen P5 on the display unit 44, which is a kitchen monitor.

[0059] 7 is a diagram showing an example of the configuration of the kitchen monitor screen P5 in this embodiment. The kitchen monitor screen P5 displays the orders of customers divided by seat. The restaurant kitchen staff prepares food and drinks while checking the kitchen monitor screen P5 displayed on the display unit 44.

[0060] [Linkage between the order management system 40 and the user terminal device 50] When placing an order from the user terminal device 50, it is desirable that the seat from which the order is being placed can be determined on the kitchen monitor screen P5. As described above, in one example of this embodiment, the user terminal device 50 is not a computer device permanently stored in the store, but is a computer device brought into the store by a customer (for example, owned by the customer). Therefore, the order management system 40 and the user terminal device 50 are not linked until the customer arrives at the store. For this reason, it is necessary to perform a linking process between the order management system 40 and the user terminal device 50 at the timing when the seat of the customer is confirmed.

[0061] In the past, the linking process between the order management system 40 and the user terminal device 50 involved, for example, presenting information indicating an ordering link, such as a two-dimensional code prepared for each seat, to a customer after they were shown to their seat. The customer would acquire the ordering link by capturing an image of the two-dimensional code using the imaging unit 53 of the user terminal device 50 that they brought with them, and the order management system 40 and the user terminal device 50 would then be linked.

[0062] With this conventional method, after guiding customers to their seats, store staff would hand out a 2D code prepared for each seat to the customer, who would then present it to them. This method requires store staff to intervene between the time the customer is received and the time they begin ordering.

[0063] Alternatively, a unique ordering link may be prepared for each seat, and a two-dimensional code indicating the ordering link may be displayed on the seat. In this case, the order management system 40 and the user terminal device 50 can be linked by having a seated customer read the two-dimensional code of the ordering link.

[0064] However, with this method, the user terminal device 50 remains linked to the order management system 40 after leaving the store until the two-dimensional code is updated, which can lead to problems such as incorrect orders being placed due to incorrect operation by the customer after leaving the store. Furthermore, if an attempt to overcome this problem is made to periodically update the two-dimensional code displayed on the seat, another problem arises in that it is time-consuming for the store staff.

[0065] [Linkage between the order management system 40 and the seat management system 10] The store management system 1 of this embodiment has a function for linking the seating management system 10 and the order management system 40 described below. Specifically, in the store management system 1 of this embodiment, the seating management system 10 and the reservation system 30 are connected via a network N3, allowing them to exchange information with each other. In the following description, the linking between the seating management system 10 and the order management system 40 is also simply referred to as "system linking."

[0066] In this embodiment, the system cooperation between the seat management system 10 and the order management system 40 is described as being set from the seat management system 10 side, but this is not limited to this. The system cooperation between the seat management system 10 and the order management system 40 may also be set from the order management system 40 side.

[0067] FIG. 8 is a diagram showing an example of the flow of the system linkage setting operation of this embodiment. (Step S101) The store staff (user) starts setting up system linkage by operating the operation unit 13 of the seat management system 10. The display control unit 111 of the seat management system 10 displays the waiting reception setting screen P6 on the display unit 14.

[0068] 9 is a diagram showing an example of the configuration of the waiting order reception setting screen P6 of the present embodiment. The waiting order reception setting screen P6 is a setting screen of the seat management system 10 for setting whether or not to perform system cooperation with the order management system 40.

[0069] (Step S102) Returning to FIG. 8, the seating management system 10 determines whether or not the store is using the order management system 40. If the seating management system 10 determines that the store is using the order management system 40, the seating management system 10 displays a system linkage setting field P61 on the waiting reception setting screen P6.

[0070] (Step S103) The store staff operates the system linkage setting field P61 to set whether or not to use system linkage. (Step S104) When the system cooperation is to be used (the system cooperation flag is ON), the seat management system 10 enables the system cooperation function.

[0071] [System integration operation] FIG. 10 is a diagram showing an example of the flow of operations for system cooperation according to this embodiment. (Step S211) The customer (user) starts reception input by operating the reception operation unit 22 of the reception device 20 (self-check-in device). The reception device 20 displays the reception screen P7 on the reception display unit 21.

[0072] FIG. 11 is a diagram showing an example of the configuration of the reception screen P7 of this embodiment. The reception screen P7 includes a reservation operation button P71 and a no reservation operation button P72. The reservation operation button P71 is an operation image that is operated when a customer has made a reservation (i.e., a customer with a reservation). The no reservation operation button P72 is an operation image that is operated when a customer does not have a reservation. The customer (user) operates either the reservation operation button P71 or the no reservation operation button P72 to perform reception input.

[0073] If a reservation has been made, the reception display unit 21 displays an input screen (not shown) for inputting information for identifying the customer making the reservation, such as the customer's name. If there is no reservation, the reception display unit 21 displays an input screen (not shown) for inputting the number of customers, smoking / non-smoking preference, desired type of seating, and the like.

[0074] Information for identifying customers with reservations, the number of customers visiting, smoking / non-smoking preference, and seat type preference can also be considered information for identifying seats. The customer inputs information for specifying a seat according to the screen displayed on the reception display unit 21.

[0075] (Step S111) The seat management system 10 compares the information for identifying a seat input to the reception device 20 with the seat information to determine whether the seat desired by the customer is available. If a seat is available, the seat management system 10 identifies the seat, updates the seat information, changes the seat status to in use, and starts measuring the elapsed time since the seat began to be used.

[0076] (Step S112) If the system linkage flag is ON (if system linkage is being used), the self-ordering information generation unit 115 of the seat management system 10 generates self-ordering information C1. The self-ordering information C1 is a two-dimensional code that is read by the user terminal device 50 when starting an order. This two-dimensional code contains information about an order link that the order management system 40 uses for order management.

[0077] In one example of this embodiment, the self-ordering information C1 is generated by the following procedure. (Step S112-1) If the system cooperation flag is ON, the seat management system 10 transmits the seat number of the customer to the order management system 40. (Step S112-2) The order management system 40 receives the seat number of the customer from the seat management system 10. (Step S112-3) The order management system 40 generates an order link for accepting an order from the received seat number. (Step S112-4) The order management system 40 transmits the generated order link to the seat management system 10. (Step S112-5) The seat management system 10 receives the order link from the order management system 40. (Step S112-6) The seat management system 10 generates self-ordering information C1 (for example, a two-dimensional code) indicating the received ordering link.

[0078] In other words, the order code (self-order information C1) is information linked to at least one of the seat location, order slip, or reservation information in a management system that performs at least one of the store's seat management, order management, or reservation management.

[0079] Through the above-described series of steps, the self-service ordering information C1 (e.g., a two-dimensional code) read by the user terminal device 50 is linked to the seat number of the customer using the user terminal device 50. Therefore, the order management system 40 can identify which seat the customer is sitting at when the user terminal device 50 accesses the order link indicated by the self-service ordering information C1. In other words, when an order is placed from the user terminal device 50, the order management system 40 can identify which seat the order is coming from.

[0080] The above-described procedure is an example. For example, the self-ordering information C1 (e.g., a two-dimensional code) may be generated by the order management system 40 and transmitted to the seat management system 10. Alternatively, the order management system 40 may be configured to directly transmit the self-ordering information C1 (e.g., a two-dimensional code) to the reception device 20.

[0081] (Step S113) The printing control unit 113 of the seat management system 10 instructs the printing unit 23 to print the self-ordering information C1 generated in step S112 on a guide ticket (reception receipt R1). The printing unit 23 prints the reception receipt R1 based on the instruction of the printing control unit 113.

[0082] 12 is a diagram showing an example of a reception receipt R1 according to this embodiment. The reception receipt R1 includes an order code display field R11 and a seat information field R12. Self-order information C1 (for example, a two-dimensional code) is printed in the order code display field R11. The seat number specified by the seat management system 10 is printed in the seat guide column R12.

[0083] The order code (self-order information C1) can be considered to be information including seat identification information that identifies the seat location of the customer. The seat identification information is information that can identify the seat of the customer, such as the seat number and the slip number linked to the seat number. A seat for a customer is selected based on a self-check-in operation, or designated by the reservation system 30. In other words, the seat identification information is information indicating the location of a seat for a customer selected based on a self-check-in operation, or information indicating the location of a seat for a customer designated by the reservation system 30. In other words, the seat identification information includes information that identifies the location of the customer's seat selected based on the self-check-in operation, and information that indicates the location of the customer's seat specified by the reservation system 30.

[0084] That is, when the self-check-in operation is accepted, the print control unit 113 (presentation unit) presents the seat position indicated by the seat identification information to the customer.

[0085] [Ordering process] FIG. 13 is a diagram showing an example of the flow of operations when placing an order in this embodiment. (Step S221) The customer (user) operates the user terminal device 50 to read the order code display field R11 on the reception receipt R1. As described above, the self-ordering information C1 (e.g., a two-dimensional code) is printed in the order code display field R11. The user terminal device 50 accesses the ordering link indicated by the self-ordering information C1.

[0086] (Step S121) The order management system 40 identifies the seat number of the order link accessed from the user terminal device 50, and causes the user terminal device 50 to display the order menu screen P4.

[0087] (Step S222) The customer operates the order menu screen P4 displayed on the user terminal device 50 to perform an order operation (order registration).

[0088] (Step S122) The order management system 40 displays the order details registered by the user terminal device 50 on the display unit 44 (for example, a kitchen monitor).

[0089] [Summary of the embodiment] As described above, the seat management calculation unit 11 of this embodiment includes a self-service order information generation unit 115 that generates an order code (self-service order information C1). As described above, the self-service order information C1 is, for example, a two-dimensional code that indicates an ordering link. In other words, the self-service order information C1 is information that is generated based on a self-check-in operation by a customer, and is information that enables the customer to place an order from the user terminal device 50 operated by the customer. The print control unit 113 presents the self-order information C1 generated by the self-order information generation unit 115 to the customer.

[0090] That is, the self-order information generation unit 115 generates an order code (self-order information C1) that is information generated based on the self-check-in operation by the customer and enables the customer to place an order from the user terminal device 50 operated by the customer. The print control unit 113 (presentation unit) presents the generated self-order information C1 to the customer.

[0091] Here, "presenting the ordering code to the customer" includes printing the self-ordering information C1 on a print medium such as roll paper. Also, "presenting the ordering code to the customer" includes displaying the code on the reception display unit 21 of the reception device 20 and transmitting the information to the user terminal device 50.

[0092] In other words, the reception operation unit 22 of the reception device 20 receives the self-check-in operation by the customer. The printing unit 23 performs printing under the control of the print control unit 113 (presentation unit) of the seat management system 10. The print control unit 113 (presentation unit) causes the printing unit 23 to print an image based on the order code (self-order information C1), thereby presenting the order code (self-order information C1) to the customer.

[0093] Furthermore, the reception display unit 21 of the reception device 20 displays an image based on the control of the display control unit 111 (presentation unit). In response to the reception operation unit 22 accepting a self-check-in operation, the display control unit 111 (presentation unit) presents the order code (self-order information C1) to the customer by displaying an image based on the order code (self-order information C1) on the reception display unit 21.

[0094] That is, when a customer performs a self-check-in operation, the store management system 1 presents the self-order information C1 to the customer. That is, the store management system 1 functions as an order information presentation system.

[0095] With the store management system 1 configured in this way, the self-check-in function and the self-order function are linked, so that the seat selection by the customer through the self-check-in operation and the issuance of self-ordering information C1 corresponding to the seat can be performed simultaneously and automatically without human intervention. Therefore, the store management system 1 reduces the workload of store staff compared to when store staff prepare self-ordering information C1 for customers.

[0096] In addition, the self-order information generation unit 115 may generate updated self-order information C1 each time a customer performs a self-check-in operation, or may generate a unique (fixed) order code (self-order information C1) for each seat each time a customer performs a self-check-in operation.

[0097] For example, the order code (self-service order information C1) may be updated in correspondence with the seat position in the store each time a self-service check-in operation is performed.

[0098] With the store management system 1 configured in this way, the self-service ordering information C1 becomes so-called "disposable information" and is not reused by other customers. This prevents other customers who have obtained the self-service ordering information C1 from mistakenly (or intentionally) using the self-service ordering information C1 after leaving the store and placing an incorrect order.

[0099] Although an embodiment of the present invention has been described in detail above with reference to the drawings, the specific configuration is not limited to this embodiment, and design changes and the like are also included within the scope that does not deviate from the gist of the present invention. For example, a computer program for implementing the functions of each of the above-described devices may be recorded on a computer-readable recording medium, and the program recorded on the recording medium may be read and executed by a computer system. Note that the term "computer system" may include hardware such as an OS and peripheral devices.

[0100] In addition, "computer-readable recording medium" refers to writable non-volatile memory such as a flexible disk, optical magnetic disk, ROM, or flash memory, portable media such as a DVD (Digital Versatile Disc), or a storage device such as a hard disk built into a computer system. Furthermore, the term "computer-readable recording medium" also includes those that retain a program for a certain period of time, such as volatile memory (e.g., DRAM (Dynamic Random Access Memory)) within a computer system that serves as a server or client when a program is transmitted via a network such as the Internet or a communication line such as a telephone line.

[0101] The program may be transmitted from a computer system storing the program in a storage device or the like to another computer system via a transmission medium or by transmission waves in the transmission medium. Here, the "transmission medium" that transmits the program refers to a medium that has the function of transmitting information, such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line. The program may also be a program for implementing some of the functions described above, or may be a so-called differential file (differential program) that can implement the functions described above in combination with a program already stored in the computer system. [Explanation of symbols]

[0102] 1... store operation system, 10... seat management system, 20... reception device, 30... reservation system, 40... order management system, 50... user terminal device

Claims

1. a self-service order information generating unit that generates self-service order information based on a self-service check-in operation by a customer, the self-service order information enabling the customer to place an order from a terminal device operated by the customer; a presentation unit that presents the generated self-order information to the customer; An order information presentation system comprising:

2. The self-order information includes seat identification information that identifies the seat location of the customer. The ordering information presentation system according to claim 1 .

3. The presentation unit presents the seat position indicated by the seat identification information to the customer when the self-check-in operation is accepted. The ordering information presentation system according to claim 2 .

4. The self-order information is updated in correspondence with the seat positions in the store each time the self-check-in operation is performed. The ordering information presentation system according to claim 1 .

5. an operation reception unit that receives the self-check-in operation by a customer; a printing unit that performs printing under the control of the presentation unit; Furthermore, The presentation unit causes the printing unit to print an image based on the self-service ordering information, thereby presenting the self-service ordering information to the customer. The ordering information presentation system according to claim 1 .

6. an operation reception unit that receives the self-check-in operation by a customer; a display unit that displays an image under the control of the presentation unit; Furthermore, In response to the operation reception unit receiving the self-check-in operation, the presentation unit displays an image based on the self-order information on the display unit, thereby presenting the self-order information to the customer. The ordering information presentation system according to claim 1 .

7. The self-ordering information is information linked to at least one of seat location, order slip, or reservation information in a management system that performs at least one of seat management, order management, and reservation management for the restaurant. The ordering information presentation system according to claim 1 .

8. On the computer, Acquiring self-order information, which is generated based on a self-check-in operation by a customer, and enables the customer to place an order from a terminal device operated by the customer; Present the acquired self-ordering information to the customer; A program to execute.

Images