Work support device, work support method, and work support program

Abstract

To improve productivity by reducing a work burden of a staff working in a restaurant.SOLUTION: A business support device capable of communicating with an earphone microphone terminal worn by a staff includes: a determination unit configured to determine whether or not to output voice task instruction data in a predetermined task based on output time data indicating a time when the voice task instruction data is output to the earphone microphone terminal; an extraction unit configured to extract a corresponding staff by referring to task-in-charge data in which a task of the staff, a use language, and an ID of the earphone microphone terminal are associated with each other; an acquisition unit configured to acquire the voice task instruction data based on the task of the extracted staff and the use language of the extracted staff; and a distribution unit configured to distribute the acquired voice task instruction data to the earphone microphone terminal of the extracted staff.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to a business support system that supports the business of a restaurant. [Background technology]

[0002] Recently, restaurants have been suffering from a chronic labor shortage. Kitchen staff in particular are required to have a certain level of cooking skills and work long hours, making it difficult to secure staff.

[0003] In this regard, for example, Patent Document 1 discloses a cooking assistance system that reduces the burden of cooking work in restaurants and allows even those who are unfamiliar with cooking to carry out cooking work. [Prior art documents] [Non-patent literature]

[0004] [Patent Document 1] Japanese Patent Application Publication No. 2023-33756 Summary of the Invention [Problem to be solved by the invention]

[0005] However, restaurants need not only kitchen staff but also hall staff. In addition, due to the recent labor shortage and rising labor costs, there is a need to reduce the workload of all restaurant staff and increase productivity.

[0006] The present invention has been made in consideration of the above circumstances, and an object of the present invention is to reduce the workload of staff working in restaurants and improve productivity. [Means for solving the problem]

[0007] In order to solve the above problems, the present invention provides, as one aspect thereof, A business support device capable of communicating with a plurality of earphone microphone terminals worn by a plurality of staff members of a restaurant, and supporting the business of the restaurant, a first storage unit that stores task data in which the task, the language used, and the ID of the earphone microphone terminal (hereinafter abbreviated as "terminal ID") to be worn are assigned to each of the plurality of staff members; a second storage unit that stores voice task instruction data (hereinafter abbreviated as "voice task instruction data") indicating work content for each of the tasks and the working languages; a third storage unit that stores output timing data indicating an output timing for outputting the voice task instruction data to the earphone microphone terminal; a task instruction determination unit that determines whether or not to output the voice task instruction data for a predetermined task (hereinafter referred to as a "first task") based on the output timing data stored in the third storage unit; a staff member extraction unit that, when the task instruction determination unit determines that the voice task instruction data for the first task is to be output, extracts a corresponding staff member by referring to the task data stored in the first storage unit; a task instruction data acquisition unit that refers to the second storage unit and acquires, for each staff member extracted by the staff member extraction unit, the spoken task instruction data of the staff member's task and the language used by the staff member; a task instruction data distribution unit that distributes the voice task instruction data acquired by the task instruction data acquisition unit to the earphone microphone terminal of each of the extracted staff members based on the terminal ID of the assigned task data stored in the first storage unit; Equipped with the earphone microphone terminal outputs the distributed voice task instruction data as voice. It is characterized by: [Effects of the Invention]

[0008] According to the present invention, the workload of staff working at restaurants can be reduced and productivity can be improved. [Brief explanation of the drawings]

[0009] [Figure 1] 1 is a schematic configuration diagram of a business support system according to an embodiment of the present invention; [Figure 2] 1 is a flowchart showing a flow of business operations at a restaurant according to an embodiment of the present invention. [Figure 3] 1 is a schematic diagram showing a processing flow of a business support system according to an embodiment of the present invention; [Figure 4] FIG. 1A is a schematic diagram showing the data structure of menu data in a business support system according to an embodiment of the present invention; FIG. 1B is a schematic diagram showing the data structure of order data in a business support system according to an embodiment of the present invention; and FIG. 1C is a schematic diagram showing the data structure of table status data in a business support system according to an embodiment of the present invention. [Figure 5] 10A and 10B are diagrams specifically illustrating the transition of table states in the task support system according to the embodiment of the present invention. [Figure 6] 1A is a schematic diagram showing the data structure of the assigned task data of the business support system according to an embodiment of the present invention, and FIG. 1B is a schematic diagram showing the data structure of the task instruction data of the business support system according to an embodiment of the present invention. [Figure 7] 1A is a schematic diagram showing the data structure of output timing data of a business support system according to an embodiment of the present invention, and FIG. 1B is a schematic diagram showing the data structure of voice evaluation data of a business support system according to an embodiment of the present invention. [Figure 8] 1 is a flowchart showing a flow of a task support process of the task support system according to the embodiment of the present invention. [Figure 9] 9 is a flowchart showing in detail the flow of the cooking instruction process in step S100 of FIG. 8. [Figure 10] 9 is a flowchart showing in detail the flow of the catering instruction process in step S200 of FIG. 8. [Figure 11] 9 is a flowchart showing in detail the flow of the tidying up instruction process in step S300 of FIG. 8. [Figure 12]10 is a flowchart showing in detail the flow of a voice input process of the task support system according to the embodiment of the present invention. DETAILED DESCRIPTION OF THE INVENTION

[0010] Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

[0011] <Configuration of business support system> FIG. 1 is a schematic diagram of a business support system 10 according to an embodiment of the present invention. The business support system 10 is an information processing system installed in a restaurant. The business support system 10 includes a business support device 1, multiple customer terminals 2, multiple earphone microphone terminals 3, a kitchen display 4, a hall display 5, and a cash register terminal 6. The business support device 1 and each of the above devices other than the business support device 1 are provided with a communication network 7, which is configured as an in-house network such as a LAN (Local Area Network) or a short-range wireless communication network, and enables communication between the business support device 1 and each of the above devices. The LAN may be a wired or wireless communication network. The short-range wireless communication network may be, for example, a communication network using Bluetooth (registered trademark) or Wi-Fi.

[0012] The business support device 1 is a core server device of the business support system 10. The customer terminal 2 is an information terminal installed at each table in the restaurant and is used by customers. The customer terminal 2 has an order receiving function for receiving food and drink orders and an accounting instruction function for instructing the accounting process. The customer terminal 2 may be configured as, for example, a tablet terminal.

[0013] The earphone microphone terminal 3 is an information terminal that is worn and carried by kitchen staff and wait staff (hereinafter collectively referred to as "staff") working at a restaurant, and is capable of audio output and audio input. The earphone microphone terminal 3 according to this embodiment is configured, for example, as an ear-hook type air conduction earphone that does not block the ear, thereby contributing to reducing the work burden on staff. In other words, because the earphone microphone terminal 3 according to this embodiment is an open type earphone, it is possible to hear surrounding sounds even while wearing it, and because it employs air conduction, there is no discomfort caused by the vibrations that are felt with bone conduction earphones, and fatigue can be minimized even when used for long periods of time, allowing staff to perform their work. In this embodiment, all staff members wear an earphone microphone terminal 3.

[0014] The kitchen display is a display device installed in the kitchen for kitchen staff, and displays, for example, cooking instructions to the kitchen staff (specifically, details of orders from customers, etc.). The hall display is a display device installed in a restaurant for hall staff, and displays, for example, instructions to the hall staff (specifically, instructions to serve food and drinks that have been cooked, instructions to clear tables where customers who have completed their payments have been seated, etc.). The cashier terminal 6 is an information terminal through which the hall staff processes payments.

[0015] Here, kitchen staff in this embodiment refers to all people who work in the kitchen, and includes not only cooking staff who cook, but also cooking assistant staff who are in charge of prep, preparing tableware and food, and cleaning the kitchen. Also, hall staff in this embodiment refers to all people who work outside the kitchen, and includes staff who take food and drink orders from customers, serve cooked food and drink to customers, clear and clean tables after meals, and handle payments.

[0016] <Work flow> Fig. 2 is a flowchart showing the flow of operations at a restaurant according to this embodiment. In detail, the flowchart shown in Fig. 2 shows the chronological flow of operations related to one order when one order is accepted.

[0017] 2, in this embodiment, when an order for food and drink is received from a customer (step S1), the kitchen staff starts preparing the received food and drink (step S2), and then, when the kitchen staff completes the cooking, the wait staff serves the prepared food and drink to the table of the customer who ordered it (step S3), and after the customer has finished eating and drinking, they pay (step S4), and the wait staff tidies up and cleans the table used by the customer who has paid (step S5). Below, the configuration and operation of the work support system 10 will be explained based on this work flow.

[0018] In this embodiment, the chronological progress of a task when an order is received is managed using a status called a "table status." Here, a single order includes both an order for one food item and an order for multiple items. The table status is managed in association with the table (seat) at which the customer who ordered the food and drink is seated. For example, in this embodiment, five table statuses are provided: "Order Accepted" after the order is received; "Cooking Completed" after the ordered food and drink is prepared; "Serving Completed" after the prepared food and drink is served to the table where the customer is seated; "Payment Completed" after the customer has paid; and "Clearance Completed" after the table of the customer who has paid is cleared. As will be described in more detail later, when the "table status" is "Cooking Completed" or "Serving Completed," it is further managed in association with the ordered food and drink. This is because the cooking and serving of food and drink is performed on a food and drink basis.

[0019] The first feature of the work support system 10 is that it is an information processing system that can provide optimal work instructions by outputting audio via the staff member's earphone microphone terminal 3 when predetermined conditions are met in the work flow shown in FIG. 2 . In this embodiment, work instructions are given by audio, so even if the staff member is working on another task, they can understand the content of the work instructions without interrupting that task. Furthermore, since these work instructions are given based on the staff member's assigned task and language, they can receive work instructions that are tailored to their skills. In addition, the audio work instructions are also displayed on the kitchen display 4 and the hall display 5, so that the work instructions can be visually confirmed afterward.

[0020] As a second feature, the task support system 10 is an information processing system that can recognize that a task has been completed when a staff member inputs a predetermined voice message via the earphone microphone terminal 3 in the task flow shown in Fig. 2. That is, in this embodiment, the above-mentioned table status can be updated by the staff member's microphone input, which allows smooth collaboration between tasks.

[0021] <Processing overview of the business support system> Next, an overview of the processing of the business support system 10 will be described with reference to Fig. 3. Fig. 3 is a schematic diagram showing the processing flow of the business support system 10. Fig. 3 shows the processing flow when one food or drink is ordered in one order.

[0022] In the business support system 10, when a customer enters a restaurant and places an order for food and drink from the customer terminal 2 at the table T1 where he or she is seated (step ST1), the business support device 1 accepts the order for food and drink (step ST2). Upon accepting the order, the business support device 1 sets the table status of table T1 to "order accepted" (step ST3). When the table status is updated to "order accepted", the business support device 1 outputs cooking instructions by voice to the earphone microphone terminal 3 of the kitchen staff member (step ST4).

[0023] For example, if the kitchen staff's tasks are divided into "preparing ingredients" and "cooking" and an order for "stir-fried vegetables" is received, (1) a voice message indicating the ingredients and quantities needed for "stir-fried vegetables" (e.g., 100g of pork, 3 leaves of cabbage, carrots, etc.) is output to the kitchen staff in charge of "preparing ingredients" in the kitchen staff's language, and (2) a voice message indicating how to cook the stir-fried vegetables (e.g., 1. Cut the carrots into strips, 2. Cut the cabbage into 2 bite-sized pieces, 3. Add salad oil to a frying pan, add minced pork and fry...) is output to the kitchen staff in charge of "cooking" in the kitchen staff's language. The order details are also displayed on kitchen display 4, so the kitchen staff can visually confirm which tables have ordered what food and drink.

[0024] As a result, the kitchen staff can start their own cooking tasks based on the cooking instructions given by voice (step ST5). Then, when the cooking of the ordered food and drink is completed, the kitchen staff will input a message indicating the completion of cooking (for example, "The stir-fried vegetables at table T1 are ready" or "The stir-fried vegetables at table T1 are ready") into the earphone microphone terminal 3 in the kitchen staff's language (step ST6).

[0025] As a result, when the business support device 1 receives a voice message indicating that the ordered food and drink has been cooked (step ST7), it updates the table status of table T1 (more precisely, the table status for the food and drink on table T1 that has been cooked) from "order accepted" to "cooked" (step ST8).

[0026] When the table status of table T1 is set to "cooked," the business support device 1 outputs voice serving instructions to the earphone microphone terminal 3 of the hall staff member in charge of serving the food (step ST9). For example, voice messages such as "Serve stir-fried vegetables to table T1" or "Please serve stir-fried vegetables to table T1" are output in the language used by the hall staff member in charge of serving the food.

[0027] As a result, the hall staff in charge of serving the food can serve the completed food and drink to the relevant tables based on the voice serving instructions (step ST10). Then, when the serving work is completed, the hall staff in charge of serving the food inputs a message indicating the completion of serving via the earphone microphone terminal 3 in the language used by the hall staff in charge of serving the food (for example, "Stir-fried vegetables at table T1 have been served" or "Stir-fried vegetables at table T1 have been served") (step ST11).

[0028] As a result, when the business support device 1 receives a voice message indicating that the food has been served (step ST12), it updates the table status of table T1 (more precisely, the table status for the food and drink that has been served on table T1) from "cooking completed" to "serving completed" (step ST13).

[0029] Next, when the customer who has finished eating and drinking at table T1 goes to the cashier terminal 6 to pay (step ST14), the business support device 1 receives the payment information from the cashier terminal 6 (step ST15), and upon receiving the payment information, updates the table status of table T1 from "food served" to "payment completed" (step ST16).

[0030] When the table status is set to "checkout completed," the business support device 1 outputs a voice instruction to the earphone microphone terminal 3 of the hall staff member in charge of tidying up (step ST17). For example, a voice message such as "Please tidy up and clean table T1" or "Please tidy up and clean table T1" is output in the language used by the hall staff member in charge of serving food.

[0031] As a result, the hall staff member in charge of tidying up cleans up table T1 where the transaction has been completed based on the voice instruction to tidy up (step ST18). Then, when the tidying up is completed, the hall staff member in charge of tidying up inputs words indicating the completion of tidying up (for example, "Table T1 has been tidyed up" or "Table T1 has been tidyed up") into the earphone microphone terminal 3 in the hall staff member's language (step ST19).

[0032] As a result, when the business support device 1 receives the voice message indicating that the table has been tidied up (step ST20), it updates the table status of table T1 from "transaction completed" to "tidying up completed" (step ST21). The "tidying up completed" status indicates that a new customer can be seated at table T1.

[0033] In this way, the task support system 10 of this embodiment determines that a task has been completed and it is time to start the next task when the table status has changed, and can output voice instructions regarding the next task to the earphone microphone terminal 3 of the staff member in charge of the next task in the staff member's language. As a result, the staff member in charge of the next task can receive individual task instructions tailored to their task and skills before starting the task.

[0034] Furthermore, in the business support system 10 of the embodiment, after a staff member has completed a task, the staff member can update the table status and start the next task by speaking a message indicating the completion of the task into the earphone microphone terminal 3 in the staff member's own language, thereby enabling smooth and quick coordination between tasks with simple operations.

[0035] <Configuration of business support device> As shown in Fig. 1, the business support device 1 includes a storage unit 11, a control unit 12, and a communication unit 13. The storage unit 11 is configured, for example, from a hard disk or the like, and stores data managed by the business support system 10. The control unit 12 is configured, for example, from a CPU and memory, and controls the storage unit 11, transfers various data, performs various calculations, temporarily stores data, and so on, thereby executing, for example, the processing on the business support device 1 side of the business support processing executed by the business support system 10. The communication unit 13 transmits and receives data to and from the customer terminal 2, the earphone microphone terminal 3, the kitchen display 4, the hall display 5, and the cash register terminal 6 via the communication network 7.

[0036] More specifically, the memory unit 11 is configured to include a menu database (hereinafter referred to as menu DB) 111, an order database (hereinafter referred to as order DB) 112, a table status database (hereinafter referred to as table status DB) 113, a task database (hereinafter referred to as task DB) 114, a task instruction database (hereinafter referred to as task instruction DB) 115, an output time database (hereinafter referred to as output time DB) 116, and a voice determination database (hereinafter referred to as voice determination DB) 117.

[0037] Fig. 4(a) shows a schematic diagram of the data structure of data managed in the menu DB 111, Fig. 4(b) shows the order DB 112, and Fig. 4(c) shows the table status DB 113. Fig. 6(a) shows a schematic diagram of the data structure of data managed in the task DB 114, Fig. 6(b) shows the task instruction DB 115, Fig. 7(a) shows the output timing DB 116, and Fig. 7(b) shows the voice determination DB 117.

[0038] The menu DB 111 is a database that manages the menus of restaurants. As shown in FIG. 4(a), the menu management DB 101 stores menu data d111 that includes at least a food and drink code, an item name, and a price. The food and drink code is code information that can uniquely identify the menu of a restaurant (all food and drink items offered by the restaurant). Although not shown in FIG. 4(a), the menu data d102 may also include information such as menu images, sizes, and supplementary explanations.

[0039] The order DB 112 is a database that manages food and drink orders received from customers. As shown in FIG. 4(b), the order DB 112 stores order data d112 that includes at least an order ID, a table number, an order date and time, and order details. The order ID is code information that can uniquely identify a food and drink order in the business support system 10. The order details are the order received from a customer by a wait staff member, or the details of an order placed by self-ordering from the customer terminal 2 (e.g., food and drink code, item name, quantity, size, etc.). The table number is a number that can uniquely identify a table in a restaurant. In this embodiment, one customer (one customer group) is seated at one table. In this embodiment, table units refer to customer units. It is also possible to manage customers by seat unit, such as a counter, rather than by table unit.

[0040] The table status DB 113 is a database that manages the progress of work for each table. As shown in FIG. 4(c), the table status DB 113 stores table status data d113, which includes at least the table number, order ID, food and drink code, and table status. In this embodiment, the table status consists of five states: "Order Accepted," "Cooking Complete," "Serving Complete," "Accounting Complete," and "Clearance Complete." The "Order Accepted" and "Clearance Complete" states are set at the same time for all food and drink (food and drink codes) in a single order (order ID), while the "Cooking Complete" and "Serving Complete" states are set for each food and drink (food and drink code) that has been cooked or served in a single order (order ID). This corresponds to the fact that cooking by kitchen staff and serving by hall staff are performed on a food and drink basis.

[0041] Here, the transition of the table state will be specifically explained using Figure 5. Figure 5 is a diagram showing the change in the table state of the table state data d113 when a customer orders two food items, AAA and BBB, at the table with table number 1 (hereinafter sometimes referred to as table 1). Note that the explanation will be given assuming that the chronological relationship is: time t1<time t2<time t3<time t4<time t5<time t6<time t7.

[0042] 5(a) schematically shows the table status data d113 at time t1 when an order is accepted from table 1. The table status at time t1 is set to "order accepted" for all food and beverage items at table 1 (see ST3 in FIG. 3). As a result, cooking instructions are issued for food and beverage items AAA and BBB at table 1 (see ST4 in FIG. 3).

[0043] 5(b) shows a schematic diagram of the table status data d113 at time t2, after time t1, when the preparation of food AAA is completed. At time t2, the table status is updated to "cooked" for only food AAA at table 1 (see ST8 in FIG. 3), while food BBB at table 1 remains in "order accepted." As a result, a serving instruction is issued for food AAA at table 1 (see ST9 in FIG. 3).

[0044] 5(c) shows a schematic diagram of the table status data d113 at time t3, after time t2, when the serving of food and drink AAA is completed. At time t3, the table status is updated to "served" for only food and drink AAA at table 1 (see ST13 in FIG. 3), while the status of food and drink BBB at table 1 remains "order accepted."

[0045] 5(d) shows a schematic diagram of the table status data d113 at time t4, after time t3, when the preparation of food BBB is completed. At time t4, the table status for food AAA at table 1 remains "served," while food BBB at table 1 is updated to "cooked" (see ST8 in FIG. 3). As a result, a serving instruction is issued for food BBB at table 1 (see ST9 in FIG. 3).

[0046] 5(e) shows the table status data d113 at time t5, when food and drink BBB has been served after time t4. At time t5, the table status for food and drink AAA at table 1 remains "served," while food and drink BBB at table 1 is updated to "served" (see ST13 in FIG. 3).

[0047] 5(f) shows a schematic diagram of the table status data d113 at time t6, after time t5, when the transaction for table 1 is completed. The table status at time t6 is updated to "transaction completed" for all food and drink items at table 1 (see ST16 in FIG. 3). As a result, a clearing instruction is issued for table 1 (see ST17 in FIG. 3).

[0048] 5(g) shows a schematic diagram of the table status data d113 at time t7, when table 1 has been cleared after time t6. The order ID and food and drink code for table 1 are initialized, and the table status at time t7 is updated to "cleaned up" (see ST21 in FIG. 3).

[0049] If a new customer places an order at Table 1 after this, the table status data d113 will be updated to "Order accepted" with a new order ID and food and drink code, as shown in Figure 5(a).

[0050] In this way, in this embodiment, the table status is basically managed for each table, but the actions of cooking and serving are managed by dividing them into food and drink units.

[0051] The job DB 114 is a database that manages the language used by staff, the job in charge, the earphone microphone terminal 3 that is worn, and the like.

[0052] As shown in FIG. 6(a), the task DB 114 stores task data d114 including at least a user ID, a name, a language used, a type, a task, and an earphone / microphone ID. Specifically, a language code that uniquely identifies the language used is assigned to the language used, a type code that uniquely identifies the type is assigned to the type, and a task code that uniquely identifies the task is assigned to the task. The type code, language code, and task code are managed (e.g., registered, updated, deleted) by performing master processing (not shown). The types and tasks can be set by each restaurant according to the actual situation of the kitchen staff and hall staff. In this embodiment, two types of tasks are defined: kitchen and hall. However, this is not limited to this. Furthermore, kitchen tasks are defined as two tasks: ingredient preparation and cooking, but may be subdivided into three or more tasks. For example, "cooking" may be divided into multiple tasks, such as "pre-cooking tasks" for preparing the food, "main cooking tasks" for actually cooking, and "post-cooking tasks" for plating the food. Furthermore, the task of "cooking" may be broken down into tasks that reflect skill, such as "cooking (normal)" and "cooking (beginner)." Also, "cooking" may be treated as a single task (combining ingredient preparation and cooking). Similarly, the tasks in the dining area include serving food, cleaning up, taking orders, and accounting, but are not limited to these. The earphone microphone ID is an ID that can uniquely identify the earphone microphone terminal 3 worn and carried by the staff member.

[0053] In this way, the work assignment data d114 of this embodiment can be created taking into account the actual situation of a restaurant, such as the number, nationalities, and skills of the kitchen staff and hall staff of the restaurant.

[0054] The task instruction DB 115 is a database that manages the instruction content for each task by language used. As shown in Fig. 6(b), the task instruction DB 115 stores task instruction data d115 that includes at least the task, the language used, and the instruction content. The instruction content is composed of voice data.

[0055] In the case of a "prepare ingredients" task, the instructions are voice data indicating the ingredients needed depending on the food or drink ordered. For example, if stir-fried vegetables are ordered, the voice data is about the ingredients and quantities per order (e.g., one serving), such as "100g pork, 3 large cabbage leaves, 1 / 3 carrot..." Similarly, in the case of a "cooking" task, the instructions are voice data indicating the cooking method depending on the food or drink ordered. For example, if stir-fried vegetables are ordered, the voice data is about the specific cooking method, such as "1. Cut the carrots into strips. 2. Cut the cabbage into two bite-sized pieces. 3. Add salad oil to a frying pan, add minced pork, and fry..." In this way, kitchen tasks assigned to kitchen staff are assigned instructions for each food or drink code ordered. Note that if there are multiple "cooking" tasks depending on skill level, the instructions are assigned according to skill level.

[0056] In the case of the "serving" task, the instructions are voice data instructing the waiter to serve the cooked food and drink to the tables where customers who have ordered the food and drink are seated. For example, the voice data may be "Please serve stir-fried vegetables to table 1." In this way, the serving task handled by the hall staff involves instructions that specify the food and drink (item name) and the table name.

[0057] Regarding the audio of the food and drink (item name) and table name, the audio data may be created by obtaining the food and drink (item name) and table name identified based on the contents of the table status data d113, or audio data of the instructions for each food and drink (item name) and table name may be stored in advance.

[0058] In the case of the "tidying up" task, the instruction is voice data instructing the staff to tidy up and clean the table where the customer who has already paid was seated. For example, the voice data may be "Please tidy up and clean table 1."

[0059] Regarding the audio of the table name, the audio data may be created by obtaining the table name identified based on the contents of the table status data d113, or audio data of the instruction content for each table name may be stored in advance.

[0060] In this way, the work instruction data d115 of this embodiment has instruction content set according to the work and language used, so it is possible to provide detailed and specific instruction information that is optimal for the nationality and skill of the staff member, thereby reducing the work burden on the staff member and improving work efficiency.

[0061] The output timing DB 116 is a database that manages the timing of outputting the task instruction data d115. As shown in Fig. 7(a), the output timing DB 116 stores output timing data d116 that includes at least an output timing, a type, and a task. Here, the output timing is the timing at which the task instruction data d115 is output as audio to the earphone microphone terminal 3, and the output timing in this embodiment is related to the table state of the table state data d113.

[0062] For example, the output time data d116, which indicates that the order has been accepted, specifies that when the table status becomes "order has been accepted," the instructions for preparing ingredients and cooking in the work instruction data d115 are output as audio to the staff member whose type is kitchen and whose job is to prepare ingredients and cook.

[0063] Furthermore, for example, the output time data d116 indicating that cooking is complete is specified so that when the table status becomes "cooking is complete," the serving instructions in the task instruction data d115 are output as audio to the staff member whose type is the hall and whose task is serving food.

[0064] Furthermore, for example, the output time data d116 for outputting the transaction completion time is stipulated to output the tidying up instructions of the work instruction data d115 as audio output to the staff member whose type is hall and whose job is tidying up when the table status becomes "transaction completion".

[0065] In this way, the output timing data d116 in this embodiment determines the timing at which the table status is updated as the timing for outputting the task instruction data d115, so that instructions for the next task can be automatically given when one task ends and the next task starts.

[0066] The voice determination DB 117 is a database used to determine whether the voice input by the staff member through the earphone microphone terminal 3 indicates the completion of the task. As shown in FIG. 7(b), the voice determination DB 117 stores voice determination data d117 that includes at least the table state, the language used, and determination data. In this embodiment, the determination data is composed of text data, but is not limited to this. It may also be stored as voice data.

[0067] For example, the voice determination data d117 for determining the table status "cooking complete" is composed of text data indicating "cooking complete" (for example, predetermined text data such as "cooking complete" or "cooking has been completed"). After converting the input voice into text data, it is analyzed whether the converted text data matches the determination data to determine whether "cooking complete" has been reached.

[0068] Similarly, the voice determination data d117 for determining the table status "serving complete" is composed of text data indicating "serving complete" (for example, predetermined text data such as "serving complete" or "serving has been completed"). After converting the input voice into text data, it is analyzed whether the converted text data matches the determination data to determine whether "serving complete" has been reached.

[0069] Furthermore, the voice determination data d117 for the table state "tidying up complete" is composed of text data indicating that the determination data is "tidying up complete" (for example, predetermined text data such as "tidying up complete" or "tidying up complete"). After converting the input voice into text data, the converted text data is analyzed to determine whether it matches the determination data, and whether the state has become "tidying up complete".

[0070] Although not shown in Figure 7(b), in this embodiment, the kitchen staff (1) inputs a voice indicating that cooking is complete, including the table number (table name) and the names of the food and drink items, when cooking is complete, (2) inputs a voice indicating that serving is complete, including the table number (table name) and the names of the food and drink items, when serving is complete, and (3) inputs a voice indicating that serving is complete, including the table number (table name), when clearing up is complete.Therefore, the business support device 1 stores text data indicating the table number (table name) and the names of the food and drink items so that it can analyze and determine the table number (table name) and the names of the food and drink items.

[0071] Returning to Figure 1, the control unit 12 functionally comprises an order reception unit 121, an accounting reception unit 122, a work instruction determination unit 123, a staff member extraction unit 124, a work instruction data acquisition unit 125, a work instruction data distribution unit 126, a voice determination unit 127, and a table status update unit 128.

[0072] The order receiving unit 121 has a function of receiving an order for food and drink from the customer terminal 2, creating order data d112, and registering the created order data d112 in the order DB112.

[0073] The transaction reception unit 122 has the function of registering transaction information received from the cashier terminal 6 in a transaction database (not shown) when a customer performs a transaction at the cashier terminal 6. The transaction information is used for sales management, sales analysis, etc.

[0074] The work instruction determination unit 123 has a function of determining whether it is time to give work instructions to the staff. Specifically, the work instruction determination unit 123 determines whether it is time to give work instructions to the staff by referring to the output time of the output time data d116 stored in the output time DB 116.

[0075] When the task instruction determination unit 123 determines that it is time to give task instructions to a staff member, the staff member extraction unit 124 extracts the staff member in charge by referring to the task in the corresponding output timing data d116. For example, when task instructions are to be given to a staff member whose task is "serving food," the staff member whose task is "serving food" is extracted by referring to the task data d114 stored in the task DB 114.

[0076] The task instruction data acquisition unit 125 acquires the corresponding task and instruction content in the corresponding language from the task instruction data d115 stored in the task instruction DB 115 for each staff member extracted by the staff member extraction unit 124. For example, if the task of the extracted staff member is "serving food" and the language used is "Japanese," the unit acquires voice data of the instruction content instructing food serving in Japanese.

[0077] The task instruction data distribution unit 126 distributes the instruction contents of the task instruction data d115 acquired by the task instruction data acquisition unit 125 to the earphone microphone terminal 3 of each staff member extracted by the staff member in charge extraction unit 124. As a result, the distributed instruction contents are output as audio from the earphone microphone terminal 3 of each staff member extracted by the staff member in charge extraction unit 124. The task support device 1 recognizes the earphone microphone terminal 3 of the distribution destination based on the earphone microphone ID of the task data d114 of the staff member extracted by the staff member in charge extraction unit 124.

[0078] The voice determination unit 127 determines whether the voice input from the staff member's earphone microphone terminal 3 indicates the completion of a predetermined task. Specifically, the task assistance device 1 compares the voice input from the earphone microphone terminal 3 with the voice determination data d117 stored in the voice determination DB 117. If the comparison determines that the two match, the task assistance device 1 determines that the table state is as indicated by the corresponding voice determination data d117.

[0079] When a predetermined condition is met, the table status update unit 128 updates the table status of the corresponding table status data d113 among the table status data d113 stored in the table status DB 113. For example, when a food and drink order is received from a customer seated at table 1, the table status of the table status data d113 of table 1, in which the order ID and the ordered food and drink code are set, is updated to "order received." Furthermore, when the voice determination unit 127 determines that the table status of table 1 is "cleaned up," the table status of the table status data d113 of table number 1 is updated to "cleaned up."

[0080] The business support device 1 may be a single physical device or may be configured as a system in which multiple devices are connected to a network. When the business support device 1 is configured with multiple devices, all of the devices may be installed in the same location, or they may be installed in multiple locations according to their functions.

[0081] Furthermore, the programs for executing various processes of the business support device 1 according to this embodiment (for example, processes on the business support device 1 side among the business support processes of the business support system 10 described later) are stored in a main storage device such as the memory described above or an auxiliary storage device such as a hard disk. These programs can be recorded on a computer-readable recording medium such as a hard disk, a flexible disk, a CD (Compact Disc), a DVD (Digital Versatile Disc), or a BD (Blu-ray (registered trademark) Disc), or can be distributed via the communication network 7.

[0082] <Operation of the business support system> Next, the operation of the task support system 10 according to this embodiment will be described with reference to FIG.

[0083] <Business support processing> FIG. 8 is a flowchart showing the flow of the task support process of the task support system 10, and more specifically, the flow of the task support process executed by the task support device 1. As shown in FIG.

[0084] The business support device 1 determines whether or not an order for food and drink has been received from the customer terminal 2 (Step S10). If an order for food and drink has been received from the customer terminal 2 (Step S10: YES), the business support device 1 proceeds to Step S100, and if not (Step S10: NO), the business support device 1 proceeds to Step S20.

[0085] In step S100, the business support device 1 executes a cooking instruction process (described in detail later) to instruct the staff to cook, and then returns to step S10. Meanwhile, in step S20, the business support device 1 determines whether cooking of the ordered food and drink has been completed. Whether cooking of the ordered food and drink has been completed is based on the table status of the table status data d113 (see Figures 5(b) and (c)). If cooking of the ordered food and drink has been completed, proceed to step S200; if not, proceed to step S30.

[0086] In step S200, the business support device 1 executes a serving instruction process (described in detail below) to instruct the staff to serve the cooked food and drink, and then returns to step S10. Meanwhile, in step S30, the business support device 1 determines whether the transaction is complete. Whether the transaction is complete or not is determined based on the table status of the table status data d113 (see FIG. 5(f)). If the transaction is complete (step S30: YES), proceed to step S300; if not, proceed to step S400.

[0087] In step S300, the business support device 1 executes a tidying-up instruction process (described in detail below) to instruct a staff member to tidy up the table where the customer who has completed the transaction was seated, and then returns to step S10. Meanwhile, in step S400, other processes are executed, and then the process returns to step S10. The other processes include, for example, a voice input process (described in detail below).

[0088] <Cooking instruction processing> Next, the cooking instruction process will be described with reference to Fig. 9. Fig. 9 is a flowchart showing in detail the flow of the cooking instruction process in step S100 of Fig. 8.

[0089] When the business support device 1 receives an order for food and drink from the customer terminal 2, it creates order data d112, registers the created order data d112 in the order DB 112 (step S110), and displays the contents of the order data d112 (e.g., order ID, table number, order date and time, and order contents) on the kitchen display 4 (step S120). Also, although not shown in Fig. 9, the table status of the table status data d113 is updated to "order accepted" based on the table number, order ID, and food and drink code of the order data d112 (see Fig. 5(a)).

[0090] Next, the task assistance device 1 refers to the output timing DB 116 to determine whether or not there are any task instructions for the staff (step S130). If there are task instructions for the staff (step S130: YES), the process proceeds from step S140 to step S170. If there are no task instructions for the staff (step S130: NO), the cooking instruction process ends. In this embodiment, as shown in FIG. 7(a), the timing when order acceptance is completed is the timing to issue task instructions, so step S130 is always YES. Note that the output timing data d116 shown in FIG. 7(a), which sets the output timing at the completion of order acceptance, is data for issuing task instructions to the kitchen staff in charge of preparing ingredients and cooking.

[0091] Next, the business support device 1 extracts the staff members currently working (step S140). More specifically, the business support device 1 extracts the staff members currently working by recognizing the earphone microphone ID of the earphone microphone terminal 3 with which it can communicate, based on whether communication with the earphone microphone terminal 3 is possible at that time, and by referring to the work DB 114.

[0092] Next, the business support device 1 extracts the kitchen staff in charge of the work of preparing ingredients and cooking (step S150). In detail, the business support device 1 extracts the kitchen staff in charge of the work of preparing ingredients and cooking from among the staff currently working by referring to the work assignment DB 114.

[0093] Next, the business support device 1 acquires the business instruction data d115 for each kitchen staff member extracted in step S150 (step S160). Specifically, the business support device 1 acquires voice data of the corresponding instruction content from the business instruction DB 115 based on the business and language used by the extracted kitchen staff member. For example, for a kitchen staff member whose food to be cooked is "ramen," whose assigned job is "preparing ingredients," and whose language used is "Chinese," the business support device 1 acquires business instruction data d115 instructing the ingredients needed for "ramen" in "Chinese."

[0094] Next, the task assistance device 1 transmits the task instruction data d115 for each kitchen staff member acquired in step S160 to the earphone microphone terminal 3 of each kitchen staff member (step S170).

[0095] This allows the kitchen staff in charge of preparing ingredients and cooking to hear the audio instructions about cooking from the earphone microphone terminal 3 they are wearing, so they can quickly start preparing ingredients and cooking by following the audio instructions.

[0096] <Serving instruction processing> Next, the catering instruction process will be described with reference to Fig. 10. Fig. 10 is a flowchart showing in detail the flow of the catering instruction process in step S200 of Fig. 8.

[0097] When the cooking of the ordered food and drink is completed, the business support device 1 displays on the hall display 5 the table number where the ordering customer is seated and serving information including the cooked food and drink (for example, text information such as "Please serve ramen to table 1") (step S210). In more detail, the business support device 1 creates and displays serving information based on the table number and food and drink code of the table status data d113 that has been "cooked" (see Figures 5(b) and (c)).

[0098] Next, the task assistance device 1 refers to the output timing DB 116 to determine whether or not there are any task instructions to the staff (step S220). If there are task instructions to the staff (step S220: YES), the process from step S230 to step S260 is executed, whereas if there are no task instructions to the staff (step S220: NO), the serving instruction process is terminated. In this embodiment, as shown in FIG. 7(a), the timing when cooking is completed is the timing to issue task instructions, so the determination in step S220 is always YES. Note that the output timing data d116 shown in FIG. 7(a), which sets cooking completion as the output timing, is data for issuing task instructions to the hall staff in charge of serving food.

[0099] Next, the business support device 1 extracts the staff members currently working (step S230). More specifically, the business support device 1 extracts the staff members currently working by recognizing the earphone microphone ID of the earphone microphone terminal 3 with which it can communicate, based on whether communication with the earphone microphone terminal 3 is possible at the time, and by referring to the business task DB 114.

[0100] Next, the business support device 1 extracts the hall staff in charge of serving food (step S240). Specifically, the business support device 1 refers to the task DB 114 to extract the hall staff in charge of serving food from among the currently working staff.

[0101] Next, the business support device 1 acquires task instruction data d115 for each hall staff member extracted in step S240 (step S250). More specifically, the business support device 1 acquires voice data of the corresponding instruction content from the task instruction DB 115 based on the task and language used by the extracted hall staff member. For example, if the food and drink to be served is "ramen" and the serving destination is "table 1," the task support device 1 acquires voice task instruction data d115 meaning "Please serve the ramen to table 1" in Chinese for the hall staff member whose task is "serving" and whose language is "Chinese."

[0102] Next, the task assistance device 1 transmits the task instruction data d115 for each waiter acquired in step S250 to the earphone microphone terminal 3 of each waiter (step S260).

[0103] This allows the hall staff in charge of serving food to hear the audio instructions regarding serving food from the earphone microphone terminal 3 they are wearing, and they can quickly start serving food by following the audio instructions.

[0104] <Clean-up instruction processing> Next, the tidying up instruction process will be described with reference to Fig. 11. Fig. 11 is a flowchart showing in detail the flow of the tidying up instruction process in step S300 of Fig. 8.

[0105] When the customer has finished paying, the business support device 1 displays tidying up information (e.g., text information such as "Please tidy up and clean table T1") including the table number where the ordering customer will be seated on the hall display 5 (step S310). More specifically, the business support device 1 creates and displays tidying up information based on the table number of the table status data d113 that has become "payment completed."

[0106] Next, the business support device 1 references the output timing DB 116 to determine whether or not there are any work instructions for the staff (step S320). If there are work instructions for the staff (step S320: YES), the processes of steps S330 to S360 are executed, whereas if there are no work instructions for the staff (step S320: NO), the tidying up instruction process is terminated. In this embodiment, as shown in FIG. 7(a), the timing for issuing work instructions is the timing when the transaction is completed, so the determination in step S320 is always YES. Note that the output timing data d116 shown in FIG. 7(a), which sets the output timing at the completion of the transaction, is data for issuing work instructions to the hall staff in charge of tidying up.

[0107] Next, the business support device 1 extracts the staff members currently working (step S330). More specifically, the business support device 1 extracts the staff members currently working by recognizing the earphone microphone ID of the earphone microphone terminal 3 with which it can communicate, based on whether communication with the earphone microphone terminal 3 is possible at that time, and by referring to the business task DB 114.

[0108] Next, the business support device 1 extracts the hall staff in charge of the tidying up work (step S340). In detail, the business support device 1 extracts the hall staff in charge of the tidying up work from among the currently working staff by referring to the assigned work DB 114.

[0109] Next, the business support device 1 acquires task instruction data d115 for each hall staff member extracted in step S340 (step S350). More specifically, the business support device 1 acquires voice data of the corresponding instruction content from the task instruction DB 115 based on the task and language of the extracted hall staff member. For example, if the table to be tidied up is "Table 1," the task support device 1 acquires voice task instruction data d115 meaning "Please tidy up and clean table 1" in Chinese for the hall staff member whose task is "tidy up" and whose language is "Chinese."

[0110] Next, the task assistance device 1 transmits the task instruction data d115 for each waiter acquired in step S350 to the earphone microphone terminal 3 of each waiter (step S260).

[0111] This allows the hall staff in charge of tidying up to hear the audio instructions on tidying up from the earphone microphone terminal 3 they are wearing, and they can quickly start tidying up work by following the audio instructions.

[0112] <Voice input processing> Next, the voice input process will be described with reference to Fig. 12. The voice input process is a process included in the other processes in step S400 in Fig. 8. Fig. 12 is a flowchart showing the voice input process in detail.

[0113] Next, the task assistance device 1 determines whether or not a voice indicating that cooking is complete has been received from the earphone microphone terminal 3 of the kitchen staff member by referring to the voice determination DB 117 (step S410). Specifically, if the task assistance device 1 determines that the text data converted from the voice input from the earphone microphone terminal 3 matches the text data indicating "cooking complete" in the voice determination data d117, it determines that a voice indicating that cooking is complete has been received. For example, if the task assistance device 1 receives a voice saying "Ramen at table 1 is cooked," it determines that a voice indicating that cooking is complete has been received.

[0114] If a voice indicating that cooking is complete is received (step S410: YES), the business support device 1 sets the table status of the table status data d113 for the corresponding table number and food and drink code to "cooking complete" (step S420: see Figures 5(b) and (d)), and then terminates the voice input process.

[0115] On the other hand, if no voice signal indicating completion of cooking has been received (step S410: NO), the business support device 1 determines whether or not voice signal indicating completion of serving has been received from the earphone microphone terminal 3 of the waiter by referring to the voice determination DB 117 (step S430). More specifically, if the business support device 1 determines that the text data converted from the voice input from the earphone microphone terminal 3 matches the text data indicating "serving completed" in the voice determination data d117, it determines that voice signal indicating completion of serving has been received. For example, if the business support device 1 receives a voice signal saying "Ramen served at table 1 completed," it determines that voice signal indicating completion of serving has been received.

[0116] If a voice indicating that the food has been served is received (step S430: YES), the business support device 1 sets the table status of the table status data d113 for the corresponding table number and food and drink code to "food served" (step S440: see Figures 5(c) and (e)), and then terminates the voice input process.

[0117] On the other hand, if no voice indicating that the dishes have been served has been received (step S430: NO), the business assistance device 1 determines whether or not a voice indicating that the dishes have been cleared has been received from the earphone microphone terminal 3 of the hall staff by referring to the voice determination DB 117 (step S450). More specifically, if the business assistance device 1 determines that the text data converted from the voice input from the earphone microphone terminal 3 matches the text data indicating "cleaning up completed" in the voice determination data d117, it determines that a voice indicating that the dishes have been cleared has been received. For example, if the business assistance device 1 receives a voice saying "Table 1 has been cleared up," it determines that a voice indicating that the dishes have been cleared up has been received.

[0118] If a voice indicating that tidying up is complete is received (step S450: YES), the business support device 1 sets the table status of the table status data d113 for the corresponding table number to "tidying up complete" (step S460: see Figure 5(g)), and then terminates the voice input process.

[0119] On the other hand, if the voice indicating that tidying up is complete is not received (step S450: NO), the task assistance device 1 ends the voice input process.

[0120] As described above, according to the task support system 10 of this embodiment, task instructions can be given by voice via the staff member's earphone microphone terminal 3 in the staff member's language at the start of the task for which the staff member is responsible, allowing the staff member to receive individual task instructions at an appropriate time. Furthermore, according to the task support system 10 of this embodiment, task completion can be communicated by voice via the staff member's earphone microphone terminal 3, allowing smooth coordination between tasks.

[0121] This reduces the workload of restaurant staff and improves productivity, allowing them to hire a wider range of talent, helping to alleviate the constant labor shortages faced by restaurants.

[0122] In particular, even if staff with different skills and languages ​​are employed in the food and beverage industry, it is possible to ensure uniformity in service. In other words, even if the staff are of different occupations (full-time employee, part-time employee, etc.), proficiency levels (novice, veteran, etc.), or languages ​​(Japanese, foreign, etc.), they do not make any decisions themselves but simply follow clear, specific voice instructions, so the same standard of service can be provided regardless of occupation, proficiency level, nationality, etc.

[0123] Furthermore, according to the work support system 10 of this embodiment, each staff member wears and carries an air conduction type earphone microphone terminal 3, so they can receive work instructions by voice without blocking out surrounding sounds. Another advantage is that the ears are less likely to hurt even when used for long periods of time.

[0124] <Other variations> Although the business assistance device 1 according to the above embodiment is installed in a restaurant, it does not necessarily have to be installed in a restaurant. The installation location is not particularly limited as long as the business assistance device is configured to be able to communicate with the customer terminal 2, the earphone microphone terminal 3, the kitchen display 4, the hall display 5, and the cash register terminal 6.

[0125] Although the embodiments of the present invention have been described above, the present invention is not limited to the above-described embodiments, and various modifications and changes can be made to the embodiments of the present invention without departing from the gist of the present invention, and such modifications and changes are also included in the technical scope of the present invention. Furthermore, the functions and effects described in the embodiments of the invention are merely a list of the most preferable functions and effects resulting from the present invention, and the functions and effects of the present invention are not limited to those described in the embodiments of the present invention. [Explanation of symbols]

[0126] 1 Business support equipment 2 Customer terminals 3. Earphone microphone device 4. Kitchen Display 5 Hall Display 6. Cashier terminal 10 Business Support System 11 Storage section 12 Control Unit 13 Communications Department 111 Menu DB 112 Order DB 113 Table Status DB 114 Responsible business DB 115 Work instruction DB 116 Output Time DB 117 Voice Judgment DB 121 Order Reception Department 122 Accounting Reception 123 Work Instruction Judgment Department 124 Staff Extraction Department 125 Work Instruction Data Acquisition Department 126 Business Instruction Data Distribution Department 127 Audio Determination Unit 128 Table Status Update

Claims

1. A business support device capable of communicating with a plurality of earphone microphone terminals worn by a plurality of staff members of a restaurant, and supporting the business of the restaurant, a first storage unit that stores task data in which the task, the language used, and the ID of the earphone microphone terminal (hereinafter abbreviated as "terminal ID") to be worn are assigned to each of the plurality of staff members; a second storage unit that stores voice task instruction data (hereinafter abbreviated as "voice task instruction data") indicating work content for each of the tasks and the working languages; a third storage unit that stores output time data indicating the time when the voice task instruction data is to be output to the earphone microphone terminal; a task instruction determination unit that determines whether or not to output the voice task instruction data for a predetermined task (hereinafter referred to as a "first task") based on the output timing data stored in the third storage unit; a staff member extracting unit that, when the task instruction determining unit determines that the voice task instruction data for the first task is to be output, extracts a corresponding staff member by referring to the task data stored in the first storage unit; a task instruction data acquisition unit that refers to the second storage unit and acquires, for each staff member extracted by the staff member extraction unit, the spoken task instruction data of the staff member's task and the language used by the staff member; a task instruction data distribution unit that distributes the voice task instruction data acquired by the task instruction data acquisition unit to the earphone microphone terminal of each of the extracted staff members based on the terminal ID of the assigned task data stored in the first storage unit; Equipped with the earphone microphone terminal outputs the distributed voice task instruction data as voice. A business support device characterized by:

2. a voice determination unit that determines whether a predetermined task (hereinafter referred to as a "second task") has been completed based on a voice input via the earphone microphone terminal by the staff member extracted by the staff member extraction unit; the output time data stored in the third storage unit includes data indicating that the output time is the completion of the second task determined by the voice determination unit; 2. The business support device according to claim 1.

3. The earphone microphone terminal is an earphone having a function of outputting sound by air conduction.

3. The business support device according to claim 1 or 2.

4. A business support method in which a computer capable of communicating with a plurality of earphone microphone terminals worn by a plurality of staff members of a restaurant supports the business of the restaurant, The computer a first storage unit that stores task data in which the task, the language used, and the ID of the earphone microphone terminal (hereinafter abbreviated as "terminal ID") to be worn are assigned to each of the plurality of staff members; a second storage unit that stores voice task instruction data (hereinafter abbreviated as "voice task instruction data") indicating task content for each of the tasks and the languages ​​used; a third storage unit that stores output time data indicating the time when the voice task instruction data is to be output to the earphone microphone terminal; Equipped with a task instruction determination step of determining whether or not to output the voice task instruction data for a predetermined task (hereinafter referred to as a "first task") based on the output timing data stored in the third storage unit; a staff member extraction step of extracting a corresponding staff member by referring to the task data stored in the first storage unit when it is determined in the task instruction determination step that the voice task instruction data for the first task is to be output; a task instruction data acquisition step of acquiring, for each staff member extracted in the staff member extraction step, the spoken task instruction data of the staff member's task and the language used by the staff member, by referring to the second storage unit; a task instruction data distribution step of distributing the voice task instruction data acquired in the task instruction data acquisition step to the earphone microphone terminal of each of the extracted staff members based on the terminal ID of the assigned task data stored in the first storage unit; Equipped with the earphone microphone terminal outputs the distributed voice task instruction data as voice. A business support method characterized by:

5. A business support program for a computer capable of communicating with a plurality of earphone microphone terminals worn by a plurality of staff members of a restaurant, the business support program supporting the business of the restaurant, The computer a first storage unit that stores task data in which the task, the language used, and the ID of the earphone microphone terminal (hereinafter abbreviated as "terminal ID") to be worn are assigned to each of the plurality of staff members; a second storage unit that stores voice task instruction data (hereinafter abbreviated as "voice task instruction data") indicating task content for each of the tasks and the languages ​​used; a third storage unit that stores output time data indicating the time when the voice task instruction data is to be output to the earphone microphone terminal; Equipped with a task instruction determination step of determining whether or not to output the voice task instruction data for a predetermined task (hereinafter referred to as a "first task") based on the output timing data stored in the third storage unit; a staff member extraction step of extracting a corresponding staff member by referring to the task data stored in the first storage unit when it is determined in the task instruction determination step that the voice task instruction data for the first task is to be output; a task instruction data acquisition step of acquiring, for each staff member extracted in the staff member extraction step, the spoken task instruction data of the staff member's task and the language used by the staff member, by referring to the second storage unit; a task instruction data distribution step of distributing the voice task instruction data acquired in the task instruction data acquisition step to the earphone microphone terminal of each of the extracted staff members based on the terminal ID of the assigned task data stored in the first storage unit; causing the computer to execute the earphone microphone terminal outputs the distributed voice task instruction data as voice. A business support program characterized by the following.

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