Training support system and training effect evaluation method

Abstract

To appropriately evaluate the effect of training of an employee who has taken the training.SOLUTION: A skill point awarding unit 14 that awards a learning point to an employee of a company when the employee receives training, stores the learning point in association with a type of skill corresponding to the training, awards a predetermined employee evaluation point to another employee in response to a point awarding application made by one employee of the company designating the another employee and the type of skill, and stores the employee evaluation point in association with the designated type of skill, and an information presentation unit 15 that presents the learning point and the employee evaluation point awarded to the employee for each type of skill, To grasp which skill of training an employee attends to what degree and how active the attended training is in daily work thereafter as numerical values of learning points and employee evaluation points.SELECTED DRAWING: Figure 2

Description

[Technical Field]

[0001] The present invention relates to a training support system and a training effectiveness evaluation method, and is particularly suitable for use in a system that provides support for training provided by a company to its employees for the purpose of human resource development. [Background technology]

[0002] In companies and the like, various types of training are sometimes used both inside and outside the company to improve the skills of each employee and develop human resources that will increase the company's competitiveness. In order to effectively improve employees' skills, it is important to appropriately select and attend training that suits the employee. In response to this, systems that recommend training are known (see, for example, Patent Documents 1 to 3).

[0003] The training information providing device described in Patent Document 1 notifies each user of information on training that is suitable for them from among a huge number of training programs, reflecting the real evaluations of users who have actually taken the training. Patent Document 1 discloses that other user information similar to user information (attributes such as work history, qualifications held, and gender) is extracted, and training-related information that matches the relevant user is extracted from the training-related information based on the training history of the user corresponding to the extracted other user information, or the history of training that the user has shown interest in and confirmed, and training-related information that has received a predetermined or higher evaluation from the extracted training-related information is provided to the user.

[0004] The information processing device described in Patent Document 2 generates and presents information about training that a specified employee should take as training recommendation information based on training information about others that relate to training previously taken by others with higher skills or experience indicated by the specified employee's goal information (information about goals for at least one of professional skills and experience). Patent Document 2 also discloses presenting training recommendation information that compensates for the specified employee's lack of skills.

[0005] The training and human resource navigation system described in Patent Document 3 calculates the gap between the skill level of a user who has not reached the target level and the target skill level to be reached, calculates the recommendation level from the skill item to which the calculated gap belongs and the relevance of each skill item in the learning course, and selects and presents learning courses in order of highest recommendation level. [Prior art documents] [Patent documents]

[0006] [Patent Document 1] Japanese Patent Publication No. 2019-28647 [Patent Document 2] Japanese Patent Publication No. 2023-161959 [Patent Document 3] Japanese Patent Publication No. 2004-37562 Summary of the Invention [Problem to be solved by the invention]

[0007] The technologies described in the above Patent Documents 1 to 3 make it possible to recommend training that suits employees. However, there is a problem in that it is not possible to properly evaluate whether the recommended training was effective for employees who actually took it.

[0008] Patent Document 1 discloses that training is evaluated by users who have taken the training, but it does not evaluate whether the training was effective for the employees who took the training. Furthermore, the evaluation of the training is based on a questionnaire containing multiple items such as "Was this training useful?", which is administered immediately after the training, and scores are calculated based on the responses obtained, but the evaluation does not take into account at all whether the training has had any effect on the actual work of the employees who took the training.

[0009] The present invention has been made to solve such problems, and has as its object to enable appropriate evaluation of the effectiveness of training for employees who have taken the training. [Means for solving the problem]

[0010] In order to solve the above-mentioned problems, the present invention comprises a learning point assigning unit that assigns a predetermined number of learning points to an employee of a company when the employee has undergone training, and stores the assigned learning points in a point information storage unit in association with information that can identify the type of skill corresponding to the training taken and information about the employee; an employee evaluation point assigning unit that assigns predetermined employee evaluation points to other employees in response to a point assignment application made by an employee of the company specifying another employee and a type of skill, and stores the assigned employee evaluation points in association with information that can identify the specified type of skill and information about the other employee in the point information storage unit; and an information presentation unit that presents the learning points and employee evaluation points assigned to employees for each type of skill. [Effects of the Invention]

[0011] According to the present invention configured as described above, when an employee receives training on a certain skill, learning points are awarded, and when the employee is evaluated by others on a certain skill, employee evaluation points are awarded. Therefore, it is possible to grasp, in numerical form, how much training an employee has received on each skill and how much the training has contributed to skill improvement in their daily work thereafter. This allows the effectiveness of the training for employees who have received the training to be appropriately evaluated. [Brief explanation of the drawings]

[0012] [Figure 1] 1 is a diagram illustrating an example of the overall configuration of a training support system according to a first embodiment. [Figure 2] FIG. 2 is a block diagram illustrating an example of a functional configuration of a server device according to the first embodiment. [Figure 3] FIG. 10 is a diagram showing an example of display of training information on a user terminal. [Figure 4] FIG. 10 is a diagram schematically illustrating an example of learning points stored in a point information storage unit. [Figure 5]FIG. 10 is a diagram illustrating an example of experience points stored in a point information storage unit. [Figure 6] 10 is a diagram illustrating an example of employee evaluation points stored in a point information storage unit. FIG. [Figure 7] FIG. 3 is a diagram schematically illustrating an example of storage of learning points in a point information storage unit according to the first embodiment. [Figure 8] FIG. 10 is a diagram illustrating an example of a point grant application screen. [Figure 9] FIG. 2 is a diagram illustrating an example of information provision according to the first embodiment. [Figure 10] FIG. 10 is a diagram illustrating another example of information provision according to the first embodiment. [Figure 11] FIG. 10 is a block diagram illustrating an example of a functional configuration of a server device according to a second embodiment. [Figure 12] FIG. 10 is a diagram illustrating an example of storing skill points in a point information storage unit according to the second embodiment. [Figure 13] FIG. 10 is a diagram illustrating an example of information provision according to the second embodiment. [Figure 14] FIG. 11 is a block diagram illustrating an example of a functional configuration of a server device according to a third embodiment. [Figure 15] FIG. 11 is a diagram illustrating an example of storing skill points and skill ranks according to the third embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0013] (First embodiment) A first embodiment of the present invention will be described below with reference to the drawings. Fig. 1 is a diagram showing an example of the overall configuration of a training support system according to the first embodiment. As shown in Fig. 1, the training support system of the first embodiment is configured to include a server device 1, a plurality of user terminals 2, and a company terminal 3. The server device 1 is communicably connected to the plurality of user terminals 2 and the company terminal 3 via a communication network 5. The communication network 5 is, for example, the Internet, and is constructed to include a public communication line network, a mobile phone line network, etc.

[0014] The server device 1 is a general-purpose computer such as a workstation or a personal computer, or a device logically realized by cloud computing. The server device 1 may be configured as a single device or a combination of multiple devices.

[0015] The user terminal 2 is a computer used by a user, and may be, for example, a smartphone, a tablet, or a personal computer. The user terminal 2 can access the server device 1 via the communication network 5 using an application or a web browser executed on the user terminal 2. In the first embodiment, the user who uses the user terminal 2 is an employee of a company.

[0016] The application executed on the user terminal 2 is a program that operates in cooperation with the server device 1 and has a function to visualize the skills possessed by each employee by accumulating points based on learning results from training, work experience, etc., and thereby making employees realize the improvement of their skills. This application also has a function to give points to each other.

[0017] The company terminal 3 is a computer used by a company employee, and may be, for example, a smartphone, tablet, or personal computer. The company terminal 3 can access the server device 1 via the communication network 5 using an application or web browser executed on the company terminal 3. The company employee, for example, registers various pieces of information required to operate the training support system of this embodiment in the server device 1. The company terminal 3 also displays various pieces of information provided by the server device 1 on its display.

[0018] Fig. 2 is a block diagram showing an example of the functional configuration of the server device 1 according to the first embodiment. As shown in Fig. 2, the server device 1 according to the first embodiment includes, as its functional configuration, an employee information management unit 11, a training information management unit 12, a training information provision unit 13, a skill point granting unit 14, and an information presentation unit 15. The server device 1 according to the first embodiment also includes, as storage media, an employee information storage unit 101, a training information storage unit 102, and a point information storage unit 103.

[0019] The functional blocks 11 to 16 execute the following processes through the cooperation of hardware and software. For example, the processes of the functional blocks 11 to 16 are executed by the operation of a program stored in a storage medium such as RAM, ROM, a hard disk, or a semiconductor memory under the control of a processor of a microcomputer including a CPU, RAM, ROM, etc. In addition to the microcomputer, a DSP (Digital Signal Processor) etc. may also be included.

[0020] The employee information management unit 11 stores and manages information about employees belonging to the company (hereinafter referred to as employee information) in the employee information storage unit 101. The employee information includes each employee's identification information (hereinafter referred to as employee ID), name, department, etc. The employee information is registered by a company employee, for example, by accessing the server device 1 from the company terminal 3. For example, the employee information management unit 11 provides the company terminal 3 with a registration management screen for registering employee information. The company employee enters employee information into this registration management screen from the company terminal 3. The employee information management unit 11 stores the employee information entered into the registration management screen in the employee information storage unit 101. Note that each employee may also register their own employee information by accessing the server device 1 from their own user terminal 2.

[0021] The training information management unit 12 stores and manages information (hereinafter referred to as training information) related to training that a company provides to employees for human resource development in the training information storage unit 102. The training information management unit 12 associates, for each training, identification information (hereinafter referred to as training ID) of the training that the company has purchased from an external training institution or the like with the type of skill that the training is intended to acquire, and stores this information in the training information storage unit 102. In addition to the above information, the training information may also include information such as the date and time of the training, the training duration, and the training content. The skill types correspond to skill categories such as sales skills, marketing skills, leadership skills, logical thinking skills, and business planning skills. One or more skill categories are associated with one training. For simplicity of explanation, the following description will be given assuming that one skill category is associated with one training.

[0022] The training information described above is registered by a company employee by accessing the server device 1 from the company terminal 3. For example, the training information management unit 12 provides the company terminal 3 with a registration management screen for registering training information. The company employee inputs the training information into this registration management screen from the company terminal 3. The training information management unit 12 stores the training information input into the registration management screen in the training information storage unit 102. Note that the training ID may be assigned by the training information management unit 12 when registering the training information.

[0023] The training information providing unit 13 presents the training information stored in the training information storage unit 102 in response to a request from the user terminal 2. The training information presented to the user terminal 2 includes, for example, the type of skill, the date and time of the training, the training duration, and the training content. After checking the training information, the user can apply to take the course.

[0024] FIG. 3 is a diagram showing an example of training information displayed on the user terminal 2. FIG. 3 shows an example of a user interface for a user to search for and apply for training, but the interface is not limited to this. FIG. 3(a) is a screen displaying a list of skill categories. The user selects the skill category they wish to acquire from the multiple skill categories displayed in the list. When one of the skill categories is selected, the screen transitions to FIG. 3(b).

[0025] 3(b) is a screen displaying a list of trainings associated with the selected skill category. The user can select a training that interests them from the displayed list, click the "Details" button to display detailed information, or click the "Apply" button to apply for the training they wish to take. When a user applies to take a training course, the employee ID of the employee who applied and the training ID of the training course are notified to the skill point allocating unit 14.

[0026] The skill point granting unit 14 grants skill points for predetermined actions taken by employees, and stores and manages the granted skill points in the point information storage unit 103. In this embodiment, the skill points granted by the skill point granting unit 14 are of three types: learning points, experience points, and employee evaluation points.

[0027] The skill point assigning unit 14 assigns a predetermined number of learning points to an employee when the employee has undergone training, and stores the assigned learning points in the point information storage unit 103 in association with information that can identify the type of skill corresponding to the training and employee information. The information that can identify the type of skill is, for example, training ID or skill classification information. The employee information is, for example, employee ID. The skill point assigning unit 14 that performs this processing corresponds to the learning point assigning unit in the claims.

[0028] For example, when the skill point granting unit 14 receives notification of an employee ID and a training ID from the user terminal 2 in response to an application to attend training at the user terminal 2, the skill point granting unit 14 grants learning points corresponding to the training corresponding to the training ID to the employee corresponding to the employee ID. The skill point granting unit 14 then stores the granted learning points in the point information storage unit 103 in association with the employee ID and information on the skill category corresponding to the training for which the application was made.

[0029] Here, an example has been shown in which the employee is deemed to have completed the training and learning points are awarded when an application for participation in the training is made, but this is not limiting. For example, learning points may be awarded after it has been confirmed that the employee has actually completed the training for which they have applied. For example, after the employee has actually completed the training for which they have applied, the user terminal 2 may send a training completion notification to the server device 1. When the skill point awarding unit 14 receives the employee ID and training ID from the user terminal 2 as part of this training completion notification, it awards learning points to the employee corresponding to the employee ID according to the training corresponding to the training ID.

[0030] The number of learning points for each training session can be set according to the length of the training session, for example. In other words, the longer the training session, the more learning points can be awarded. Alternatively, the learning points can be set according to the difficulty level of the training session (beginner, intermediate, advanced, etc.) set in advance by the company's personnel. In other words, the more difficult the training session, the more learning points can be awarded. Alternatively, a uniform number of learning points can be awarded regardless of the training session taken.

[0031] FIG. 4 is a diagram showing a schematic example of how learning points are stored in the point information storage unit 103. As shown in FIG. 4, an employee ID is associated with one or more skill categories linked to one or more training courses that the employee has taken, and learning points are stored for each skill category. Learning points are the total points for each skill category that are accumulated by taking one or more training courses. In other words, if an employee has taken multiple training courses related to one skill category, the total value of learning points awarded for taking each of the multiple training courses is stored in association with that skill category.

[0032] The skill point allocating unit 14 allocates a predetermined number of experience points to an employee for having gained practical experience, and stores the allocated experience points in the point information storage unit 103 in association with information that can identify the type of skill set in relation to the content of the work and with information about the employee. The information that can identify the type of skill is, for example, skill classification information. The information about the employee is, for example, an employee ID.

[0033] For example, the skill point granting unit 14 grants each employee a predetermined number of experience points for a predetermined period (e.g., quarterly, semiannual, or annual period). Each employee applies for points by inputting report data in a predetermined format describing the content of one or more work tasks they have performed during the predetermined period from the user terminal 2 and transmitting the data to the server device 1. In response to this application, the skill point granting unit 14 analyzes the content of the one or more work tasks described in the report data to identify the skill classification corresponding to each work task, and allocates a predetermined number of experience points to the identified one or more skill classifications. The allocated experience points are then stored in the point information storage unit 103 in association with the information on each skill classification and the employee ID.

[0034] The report data can be analyzed, for example, as follows. For example, the skill point assigning unit 14 can extract words by natural language analysis of the sentences described in the report data and identify the skill classification based on the frequency of occurrence of words matching predetermined keywords for each skill classification. As another method, machine learning can be performed using multiple data sets, each pairing a sentence describing the content of a business task with the corresponding skill classification, as training data, and the report data can be input into the generated trained model to identify each skill classification corresponding to one or more business tasks described in the report data. Note that the analysis method described here is an example and is not limited to this. Alternatively, the report data can be provided to the company terminal 3, and a company employee viewing the report data can identify the skill classification.

[0035] FIG. 5 is a diagram showing a schematic example of storage of experience points in the point information storage unit 103. As shown in FIG. 5, an employee ID is associated with one or more skill categories identified for one or more work experiences that the employee has, and experience points are stored for each skill category. Experience points are the total points for each skill category accumulated by experiencing one or more work experiences. In other words, if an employee has experienced multiple work experiences for one skill category, the total value of experience points awarded for each of the multiple work experiences is stored in association with that skill category.

[0036] The skill point granting unit 14 grants a predetermined number of employee evaluation points to an employee in response to a point granting application made by an employee specifying the other employee and the type of skill, and stores the granted employee evaluation points in the point information storage unit 103 in association with information that can identify the type of skill specified by the employee and information about the other employee. The information that can identify the type of skill is, for example, skill classification information. The employee information is, for example, an employee ID. The skill point granting unit 14 that performs this processing corresponds to the employee evaluation point granting unit in the claims.

[0037] For example, if employee A observes employee B's work in the course of daily work and wants to give a high evaluation for a particular skill, employee A can apply to employee B to be given employee evaluation points by specifying the type of skill. FIG. 8 is a diagram showing an example of a points application screen. This points application screen is displayed after employee A specifies employee B and a skill category on another screen (not shown). The example in FIG. 8 shows an example in which employee A applies for points by entering a comment to employee B regarding the "leadership skill" specified by employee A.

[0038] The skill point granting unit 14 grants a predetermined number of employee evaluation points to one employee B in response to a point granting application made on the user terminal 2 of one employee A by specifying another employee B and a skill category.The skill point granting unit 14 then stores the granted learning points in the point information storage unit 103 in association with the information on the skill category specified by one employee A and the employee ID of employee B.

[0039] FIG. 6 is a diagram showing a schematic example of how employee evaluation points are stored in the point information storage unit 103. As shown in FIG. 6, one or more skill categories are associated with an employee ID, and employee evaluation points are stored for each skill category. Employee evaluation points are the total points for each skill category accumulated through point grant applications from one or more employees. In other words, if multiple employees submit point grant applications for one skill category, the total value of the employee evaluation points granted by each application is stored in association with that skill category.

[0040] For the sake of convenience, learning points, experience points, and employee evaluation points are shown separately in Figures 4 to 6, but this is not limited to storing each skill point separately. For example, as shown in Figure 7, learning points, experience points, and employee evaluation points may be stored together in association with an employee ID and skill classification.

[0041] In response to a request from the company terminal 3, the information presentation unit 15 presents to the company terminal 3 the learning points and employee evaluation points assigned to employees for each skill type. The format for providing information can be determined arbitrarily. FIG. 9 is a diagram showing an example of an information presentation screen. In the example of FIG. 9, the learning points and employee evaluation points acquired by employee A specified on the company terminal 3 are displayed for each skill category.

[0042] Based on the information about employee A presented by the information presentation unit 15 as shown in Figure 9, the company's personnel can understand from the learning points how much training in each skill category employee A has received, and also understand from the employee evaluation points how much the training has contributed to improving the skills of employee A in his or her daily work. This allows the effectiveness of the training received by employee A to be properly evaluated.

[0043] As shown in Figure 10, by specifying a department on the company terminal 3 and requesting information from the server device 1, the learning points and employee evaluation points earned by multiple employees A to C belonging to the specified department can be presented by skill classification.

[0044] (Second embodiment) Next, a second embodiment of the present invention will be described with reference to the drawings. The overall configuration of the training support system according to the second embodiment is the same as that shown in Fig. 1. However, instead of the server device 1, a server device 1' is provided.

[0045] Fig. 11 is a block diagram showing an example of the functional configuration of a server device 1' according to the second embodiment. In Fig. 11, components having the same reference numerals as those shown in Fig. 2 have the same functions, and therefore redundant explanations will be omitted here.

[0046] 11, the server device 1′ according to the second embodiment further includes, as a functional configuration, a training effect evaluation unit 21, and includes a skill point granting unit 14′ and an information presenting unit 15′ instead of the skill point granting unit 14 and the information presenting unit 15. In addition, the server device 1′ according to the second embodiment further includes, as a storage medium, a training effect storage unit 201, and includes a point information storage unit 103′ instead of the point information storage unit 103.

[0047] The functional blocks shown in Fig. 11 execute the following processes through the cooperation of hardware and software. For example, the processes of the functional blocks are executed by a microcomputer including a CPU, RAM, ROM, etc., and a program stored in a storage medium such as RAM, ROM, a hard disk, or a semiconductor memory is executed under the control of a processor. In addition to the microcomputer, a DSP, etc. may also be included.

[0048] In the second embodiment, when an employee undergoes training, the skill point granting unit 14' grants the employee a predetermined number of learning points, and stores the granted learning points in the point information storage unit 103' in association with the skill classification of the training, the training ID, and the employee's information. The second embodiment differs from the first embodiment in that the training ID is associated with the skill classification as well as the employee's information that can identify the type of skill corresponding to the training.

[0049] FIG. 12 is a diagram showing a schematic example of how skill points are stored in the point information storage unit 103'. As shown in FIG. 12, an employee ID is associated with one or more skill categories and training IDs linked to one or more trainings taken by the user, and learning points are stored for each training ID. In the first embodiment described above, the total value of learning points for each skill category accumulated by taking one or more trainings is stored, but in the second embodiment, learning points are stored for each one or more trainings. Note that this storage may also be used in the first embodiment. Experience points and employee evaluation points are stored for each skill category, as in FIG. 7 described in the first embodiment.

[0050] The training effectiveness evaluation unit 21 calculates, for each training session, the total value of employee evaluation points awarded to one or more employees who have taken the same training session as the training effectiveness evaluation value, and stores the calculated training effectiveness evaluation value in the training effect storage unit 201. In the example shown in FIG. 12, employees A and B have taken the same training session 2. Employees A and B have also taken the same training session 31. In this case, for example, the training effectiveness evaluation unit 21 calculates, for training session 31, the total value of "30 points" of the employee evaluation points "20 points" awarded to employee A and the employee evaluation points "10 points" awarded to employee B, as the training effectiveness evaluation value for training 31.

[0051] Meanwhile, in relation to Training 2, Employee A was given employee evaluation points of "10 points" and Employee B was given employee evaluation points of "15 points," but these employee evaluation points are not associated with Training 2 alone. In other words, Employee A's employee evaluation points of "10 points" were assigned in association with the skill category of "Sales Skills," which is common to Training 1 and Training 2 that Employee A took. Similarly, Employee B's employee evaluation points of "15 points" were assigned in association with the skill category of "Sales Skills," which is common to Training 2 and Training 3 that Employee B took.

[0052] In this way, when one employee takes multiple training courses for the same skill type, the training effectiveness evaluation unit 21 apportions the employee evaluation points assigned to the employee for that skill type in proportion to the learning points corresponding to each of the multiple training courses, and calculates a training effectiveness evaluation value for each training course using the apportioned points.

[0053] In the example shown in FIG. 12 , the training effectiveness evaluation unit 21 divides Employee A's employee evaluation points for sales skills, "10 points," in half in accordance with the ratio of the learning points "10 points" corresponding to Training 1 to the learning points "10 points" corresponding to Training 2, resulting in "5 points" for Training 2. Similarly, the training effectiveness evaluation unit 21 divides Employee B's employee evaluation points for sales skills, "15 points," in half in accordance with the ratio of the learning points "10 points" corresponding to Training 2 to the learning points "20 points" corresponding to Training 3, resulting in "5 points" for Training 2. The training effectiveness evaluation unit 21 then adds together Employee A's employee evaluation points for Training 2, "5 points" corresponding to Training 2, and Employee B's employee evaluation points for Training 2, thus divided, to calculate a total of "10 points" as the training effectiveness evaluation value for Training 2.

[0054] For the sake of convenience, an example is shown here in which the training effect evaluation value is calculated using the skill points of two employees A and B, but the training effect evaluation unit 21 performs the above calculations for all employees of the company. Note that by specifying a department on the company terminal 3, the above calculations may be performed for multiple employees belonging to the specified department.

[0055] The information presentation unit 15' has the functions described in the first embodiment. In addition, the information presentation unit 15' presents the training effect evaluation value calculated by the training effect evaluation unit 21 to the company terminal 3 for each training session in response to a request from the company terminal 3. The format for providing information can be determined arbitrarily. FIG. 13 is a diagram showing an example of an information provision screen that displays the training effect evaluation value. In the example of FIG. 13, the total number of learning points and the training effect evaluation value (total number of employee evaluation points) acquired by one or more employees for training session 2 specified on the company terminal 3 are displayed.

[0056] According to the second embodiment configured as described above, in addition to being able to visualize the actual effect of training for each employee as a numerical value of employee evaluation points for each skill category, as in the first embodiment, it is also possible to visualize the actual effect of each training session itself as a total numerical value of employee evaluation points. The most difficult aspect of training is "measuring the effectiveness of training," and currently, most methods rely solely on "trainee surveys" after the training. In contrast, according to the second embodiment, it is possible to more appropriately measure the effectiveness of training in line with the actual work situation of each employee, using an indicator of how many employee evaluation points related to the training that the employee who took the training gained in their subsequent work.

[0057] (Third embodiment) Next, a third embodiment of the present invention will be described with reference to the drawings. The overall configuration of the training support system according to the third embodiment is the same as that shown in FIG. 1. However, a server device 1" is provided instead of the server device 1. FIG. 14 is a block diagram showing an example of the functional configuration of the server device 1" according to the third embodiment. In FIG. 14, components with the same reference numerals as those shown in FIG. 11 have the same functions, so redundant explanations will be omitted here.

[0058] As shown in FIG. 14, the server device 1" according to the third embodiment further includes a skill rank assignment unit 31 and a training recommendation unit 32 as functional configurations. The server device 1" according to the third embodiment further includes a skill rank storage unit 301 as a storage medium.

[0059] The functional blocks shown in Fig. 14 execute the following processes through cooperation between hardware and software. For example, the processes of the functional blocks are executed by a microcomputer including a CPU, RAM, ROM, etc., and a program stored in a storage medium such as RAM, ROM, a hard disk, or a semiconductor memory is executed under the control of a processor. In addition to the microcomputer, a DSP, etc. may also be included.

[0060] The skill rank assigning unit 31 assigns a skill rank to each employee for each skill type based on the skill points assigned to each employee for each skill type by the skill point assigning unit 14 (skill points stored in the point information storage unit 103′), and stores the assigned skill rank in association with the employee ID in the skill rank storage unit 301. For example, the skill rank assigning unit 31 assigns one of five skill ranks to each employee for each skill classification.

[0061] The algorithm for determining a skill rank based on skill points can be set arbitrarily. For example, it is possible to arbitrarily set which of learning points, experience points, and employee evaluation points will be used to determine a skill rank. Only one of these (e.g., learning points or employee evaluation points) may be used, or two of these (e.g., learning points and employee evaluation points) may be used, or all three may be used.

[0062] For example, the skill rank assigning unit 31 may determine the skill rank according to the total number of skill points calculated for each employee and each skill category. When totaling the skill points, a weighted addition may be performed in which weights are set for each of the learning points, experience points, and employee evaluation points according to the skill category.

[0063] 14 shows a configuration in which the skill rank storage unit 301 is provided separately from the point information storage unit 103', but this is not limiting. For example, as shown in FIG. 15, the skill rank information may be added to the skill point information and stored in the point information storage unit 103'.

[0064] The training recommendation unit 32 recommends to the target employee for whom training is recommended training that has been taken by another employee with the same skill rank as the skill rank assigned to the target employee by the skill rank assignment unit 31 and that meets predetermined conditions indicating a high training effectiveness evaluation value.

[0065] For example, when a training recommendation request is received from the user terminal 2 of employee X, whose skill rank is "D rank" for the skill category of "sales skills," the training recommendation unit 32 refers to the skill rank storage unit 301 to identify the employee IDs of other employees who have been assigned the same "D rank" as employee X as the skill rank for "sales skills." Then, by referring to the point information storage unit 103' and the training effect storage unit 201, in which information is stored as shown in FIG. 12, the training recommendation unit 32 identifies training that is shown to have been taken by other employees with a "D rank" and that satisfies predetermined conditions indicating a high training effect evaluation value, and presents the training to the user terminal 2 of the requesting employee.

[0066] The predetermined condition indicating a high training effect evaluation value can be set arbitrarily. For example, the training recommendation unit 32 may recommend the training with the highest training effect evaluation value. Alternatively, the training recommendation unit 32 may recommend one or more trainings with a training effect evaluation value greater than a threshold value. Alternatively, the training recommendation unit 32 may recommend a predetermined number of trainings in descending order of the training effect evaluation value.

[0067] According to the third embodiment configured as described above, when an employee wishes to receive training on a specific skill, the employee can receive recommendations for training that has been evaluated as having high effectiveness among the trainings received by employees with the same skill rank as the employee. This makes it possible to select and receive training that has high effectiveness according to the employee's skill rank.

[0068] It should be noted that the first to third embodiments are merely examples of specific embodiments for carrying out the present invention, and the technical scope of the present invention should not be construed as being limited by these. In other words, the present invention can be carried out in various forms without departing from the gist or main features thereof. [Explanation of symbols]

[0069] 1,1',1" server device 2. User terminal 3. Corporate terminals 11 Employee Information Management Department 12 Training Information Management Department 13 Training Information Presentation Department 14 Skill Point Granting Section 15,15' Information presentation section 21 Training Effectiveness Evaluation Department 31 Skill Rank Assignment Department 32 Training Recommendation Department

Claims

1. a training information management unit that associates, for each training session, identification information of the training session that the company provides to its employees for human resource development with the type of skills that the employee aims to acquire through the training session, and stores the information in a training information storage unit; a learning point granting unit that grants predetermined learning points to an employee of the company when the employee has taken the training, and stores the learning points in a point information storage unit in association with information that can identify the type of skill corresponding to the training and information about the employee; an employee evaluation point granting unit that grants predetermined employee evaluation points to another employee in response to a point granting application made by an employee of the company specifying the other employee and the type of skill, and stores the employee evaluation points in the point information storage unit in association with information that can identify the type of skill specified and information about the other employee; an information presentation unit that presents the learning points and employee evaluation points assigned to the employee for each type of skill; A training support system characterized by:

2. The training support system described in claim 1 further comprises a training effectiveness evaluation unit that calculates, for each individual training session, the total value of the employee evaluation points awarded to one or more employees who have taken the same training session as a training effectiveness evaluation value.

3. the learning point granting unit stores the learning points in the point information storage unit in association with identification information of the training course attended and information about the employee; When one employee has taken multiple training courses for the same skill type, the training effectiveness evaluation unit allocates the employee evaluation points assigned to the employee for the skill type in proportion to the learning points corresponding to each of the multiple training courses, and calculates the training effectiveness evaluation value for each training course using the allocated points.

3. The training support system according to claim 2.

4. a skill rank assigning unit that assigns a skill rank to each employee for each type of skill based on at least one of the learning points assigned to each employee for each type of skill by the learning point assigning unit and the employee evaluation points assigned to each employee for each type of skill by the employee evaluation point assigning unit; The system further includes a training recommendation unit that recommends to the target employee, training that has been taken by another employee with the same skill rank as the skill rank assigned to the target employee by the skill rank assignment unit, and that satisfies a predetermined condition indicating that the training effect evaluation value is high.

4. The training support system according to claim 2 or 3.

5. A training information management unit of the computer associates identification information of training provided to employees by the company for human resource development with the type of skills that the employees are to acquire in the training, and stores the information in a training information storage unit; a learning point allocating unit of the computer allocating predetermined learning points to an employee of the company when the employee has taken the training, and storing the learning points in a point information storage unit in association with information that can identify the type of skill corresponding to the training and information about the employee; an employee evaluation point granting unit of the computer granting predetermined employee evaluation points to an employee of the company in response to a point granting application made by the employee specifying another employee and the type of skill, and storing the employee evaluation points in the point information storage unit in association with information that can identify the type of skill specified and information about the other employee; an information presentation unit of the computer presenting the learning points and the employee evaluation points given to the employee for each type of skill; A training effectiveness evaluation method characterized by:

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