Elevator information communication method and elevator information communication system

Abstract

To provide an elevator information communication method and an elevator information communication system capable of surely and quickly informing a maintenance center device of a state of an elevator.SOLUTION: A monitoring panel 1 of an elevator transmits elevator information indicating a state of the elevator to a maintenance center device 2 through a dedicated communication line 41, and notifies a portable terminal 3 of the elevator information when determining that there is a failure in transmission of the elevator information by the dedicated communication line 41. The portable terminal 3 transmits the elevator information to the maintenance center device 2 through the Internet 42, and the monitoring panel 1 stops the retry of the transmission of the elevator information by the dedicated communication line 41 when the transmission of the elevator information by the Internet 42 from the portable terminal 3 is completed.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present disclosure relates to an elevator information communication method and an elevator information communication system. [Background technology]

[0002] In preparation for situations where safe operation becomes difficult, elevators have the ability to shut down the elevator and to report the elevator's status to the elevator maintenance company using the company's dedicated communication line. These functions are extremely useful, especially in the event of a large-scale disaster such as an earthquake. However, in the event of a large-scale disaster, reports will be sent from many elevators, which can strain the dedicated communication line and the servers that receive the reports, making it difficult to obtain information in a timely manner.

[0003] To address this issue, a method is known in which the user's mobile phone notifies a monitoring center of the elevator's status. For example, the elevator control panel described in Patent Document 1 displays a QR code (registered trademark) on the display device inside the car if a predetermined number of attempts to notify the monitoring center via telephone lines are unsuccessful. The user's mobile phone reads the QR code and notifies the monitoring center of the information via email. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Laid-Open No. 2007-186273 Summary of the Invention [Problem to be solved by the invention]

[0005] In the method described in Patent Document 1, if a predetermined number of attempts to notify the monitoring center via the telephone line are unsuccessful, transmission via the telephone line is stopped. Unless the user voluntarily reads the QR code and transmits the information, the elevator information will not reach the monitoring center.

[0006] Therefore, an object of the present disclosure is to provide an elevator information communication method and an elevator information communication system that can reliably and quickly notify a maintenance center device of the elevator status. [Means for solving the problem]

[0007] The elevator information communication method disclosed herein comprises a first transmission step in which an elevator monitoring panel transmits elevator information representing the status of the elevator to a maintenance center device via a dedicated communication line; a first judgment step in which the monitoring panel determines whether there is a problem in transmitting the elevator information in the first transmission step; a step in which the monitoring panel notifies the mobile terminal of the elevator information if it is determined that there is a problem; a second transmission step in which the mobile terminal transmits the elevator information to the maintenance center device via the Internet; a second judgment step in which the monitoring panel determines whether transmission of the elevator information in the second transmission step has been completed; and a step in which the monitoring panel stops retrying the first transmission step when transmission of the elevator information in the second transmission step has been completed.

[0008] The elevator information notification system disclosed herein is an elevator information notification system comprising an elevator monitoring panel, a maintenance center device, and a mobile terminal, in which the elevator monitoring panel transmits elevator information indicating the status of the elevator to the maintenance center device via a dedicated communication line, and if it determines that there is a problem with the transmission of the elevator information via the dedicated communication line, it notifies the mobile terminal of the elevator information, and the mobile terminal transmits the elevator information to the maintenance center device via the Internet, and when the transmission of the elevator information from the mobile terminal via the Internet is completed, the monitoring panel stops retrying to transmit the elevator information via the dedicated communication line. [Effects of the Invention]

[0009] According to the present disclosure, the elevator status can be reliably and quickly notified to the maintenance center device. [Brief explanation of the drawings]

[0010] [Figure 1] 1 is a diagram showing the configuration of an elevator information notification system according to a first embodiment. [Figure 2] 1 is a diagram showing the configurations of a monitoring panel 1, a maintenance center device 2, and a mobile terminal 3 in the first embodiment. [Figure 3] 1 is a flowchart showing the procedure of an elevator information notification method according to the first embodiment. [Figure 4] 10 is a diagram showing an example of a screen displayed on a display 4. FIG. [Figure 5] 10 is a flowchart showing the procedure of an elevator information notification method according to a second embodiment. [Figure 6] 11 is a diagram showing the configurations of a monitoring panel 1, a maintenance center device 2, and a mobile terminal 3 in a third embodiment. FIG. [Figure 7] 10 is a flowchart showing the procedure of an elevator information notification method according to a third embodiment. [Figure 8] 10 is a flowchart showing the procedure of an elevator information notification method according to a fourth embodiment. [Figure 9] FIG. 10 is a diagram illustrating an example of displaying a QR code on a display at an elevator hall. [Figure 10] FIG. 10 is a diagram illustrating an example of displaying a QR code on a display at an elevator hall. DETAILED DESCRIPTION OF THE INVENTION

[0011] Hereinafter, embodiments will be described with reference to the drawings. Embodiment 1 FIG. 1 is a diagram illustrating a configuration of an elevator information notification system according to the first embodiment.

[0012] The elevator information notification system includes an elevator monitoring panel 1, a maintenance center device 2, a mobile terminal 3, a display 4, a dedicated communication line 41, and the Internet .

[0013] A monitoring panel 1 is provided for each elevator. A maintenance center device 2 manages multiple elevators in a building. The maintenance center device 2 may also manage multiple elevators in multiple buildings. The mobile terminal 3 is carried by a building user or a building maintenance worker. A display 4 is installed in the elevator car 9.

[0014] FIG. 2 is a diagram showing the configuration of the monitoring panel 1, the maintenance center device 2, and the mobile terminal 3 in the first embodiment. The monitoring panel 1 includes a processor 11, a memory 12, and a communication circuit 13. The memory 12 stores a monitoring program.

[0015] The processor 11 executes a monitoring program stored in the memory 12. The processor 11 transmits elevator information indicating the status of the elevator to the maintenance center device 2 via the dedicated communication line 41 and the communication circuit 13. When the processor 11 determines that there is a problem in transmitting the elevator information via the dedicated communication line 41, it notifies the mobile terminal 3 of the elevator information. When the transmission of the elevator information from the mobile terminal 3 via the Internet 42 is completed, the processor 11 stops retrying to transmit the elevator information via the dedicated communication line 41.

[0016] The communication circuit 13 can communicate with the management server 21 of the maintenance center device 2 via a dedicated communication line 41 .

[0017] The maintenance center device 2 includes a management server 21, a disaster contact server 22, and a maintenance device 23. The management server 21 is connected to a dedicated communication line 41. The disaster contact server 22 is connected to the Internet 42. The elevator information received by the management server 21 and the disaster contact server 22 is used by the maintenance device 23 to manage the elevators.

[0018] The mobile terminal 3 includes a processor 31 , a memory 32 , a touch panel 33 , a display 34 , a camera 35 , and a communication circuit 13 .

[0019] The communication circuit 36 ​​can communicate with the disaster contact server 22 of the maintenance center device 2 via the Internet 42 . The memory 32 stores application programs.

[0020] The processor 31 executes an application program stored in the memory 32. The processor 31 transmits elevator information to the maintenance center device 2 via the communication circuit 36 ​​and the Internet 42. The touch panel 33 receives input from the owner of the mobile terminal 3 . The display 34 displays the screen of the application.

[0021] The camera 35 can read the QR code displayed on the display 4 of the elevator car 9 according to the user's operation via the touch panel 33. FIG. 3 is a flowchart showing the procedure of the elevator information notification method according to the first embodiment.

[0022] In step S101, the communication circuit 13 of the elevator monitoring panel 1 transmits elevator information indicating the elevator status to the management server 21 of the maintenance center device 2 via the dedicated communication line 41. If the transmission fails, the monitoring panel 1 continues to retry. The elevator information includes the stopping position of the elevator car and an error code. The error code may be a code related to the cause of the elevator stopping, or a code indicating that recovery has failed.

[0023] In step S102, processor 11 of elevator monitoring panel 1 determines whether or not there is a problem in transmitting elevator information via dedicated communication line 41. For example, if processor 11 of elevator monitoring panel 1 fails to transmit elevator information via dedicated communication line 41 a predetermined number of times, it determines that there is a problem in transmitting elevator information via dedicated communication line 41. If it is determined that there is a problem in transmitting elevator information via dedicated communication line 41, the process proceeds to step S103.

[0024] In step S103, the processor 11 of the elevator monitoring panel 1 displays the QR code and a message requesting the user to press a specific button on the display 4 installed inside the elevator car 9 when transmission of the elevator information from the mobile terminal 3 to the maintenance center device 2 is complete. The QR code includes the elevator information and the address of the disaster window server 22. FIG. 4 is a diagram showing an example of a screen displayed on the display 4. The specific button is, for example, the close button 91 shown in FIG. 1.

[0025] In step S104, the user of the mobile terminal 3 operates the touch panel 33 and causes the camera 35 to read the QR code displayed on the display 4.

[0026] In this embodiment, steps S103 and S104 correspond to steps in which the elevator monitoring panel 1 notifies the mobile terminal 3 of elevator information.

[0027] In step S105, the communication circuit 36 ​​of the mobile terminal 3 transmits the elevator information to the disaster window server 22 of the maintenance center device 2 via the Internet 42.

[0028] In step S106, the disaster contact server 22 of the maintenance center device 2 receives the elevator information.

[0029] In step S107, the processor 11 of the elevator monitoring panel 1 determines whether or not a specific button in the elevator has been pressed by, for example, the user of the mobile terminal 3. If the specific button has been pressed, the process proceeds to step S108.

[0030] In step S108, the processor 11 of the elevator monitoring panel 1 determines that the transmission of the elevator information has been completed.

[0031] In step S109, the processor 11 of the elevator monitoring panel 1 causes the communication circuit 13 to terminate the retry of the elevator information via the dedicated communication line 41.

[0032] In step S110, the disaster contact point server 22 of the maintenance center device 2 transmits a reward to the mobile terminal 3 via the Internet 42. The reward may include, for example, a URL for a video call with the maintenance center device 2, or a ticket permitting direct elevator operation. By providing a reward to the user of the mobile terminal 3, it is possible to encourage building users to voluntarily cooperate in transmitting elevator information in the event of a disaster. In step S111, the communication circuit 36 ​​of the mobile terminal 3 receives the reward.

[0033] As described above, according to this embodiment, even when the dedicated communication line is under high load, the elevator status can be reliably and quickly notified to the maintenance center, allowing the maintenance center to accurately and quickly grasp the elevator status. By being able to accurately and quickly grasp the elevator status, the number of personnel required to respond and the priority of the response can be appropriately adjusted. Furthermore, when the elevator information transmission by the mobile terminal is completed, the monitoring panel ends retries to transmit the elevator information using the dedicated communication line, thereby quickly reducing the high load on the dedicated communication line. Embodiment 2

[0034] In this embodiment, it is assumed that there is a problem with upstream transmission from the monitoring panel 1 to the maintenance center device 2, but downstream transmission from the maintenance center device 2 to the monitoring panel 1 is carried out relatively without any problems.

[0035] Fig. 5 is a flowchart showing the procedure of the elevator information notification method of embodiment 2. The flowchart of Fig. 5 differs from the flowchart of Fig. 3 of embodiment 1 in that the flowchart of Fig. 5 includes steps S303 and S307 instead of steps S103 and S107, and further includes step S306 after step S106.

[0036] In step S303, the processor 11 of the elevator monitoring panel 1 displays the QR code on the display 4 installed in the elevator car 9. As in the first embodiment, the QR code includes elevator information and the address of the disaster window server 22.

[0037] In step S306, the management server 21 transmits a notification indicating that the elevator information has been received from the mobile terminal 3 via the Internet 42 to the communication circuit 13 of the elevator monitoring panel 1 via the dedicated communication line 41.

[0038] In step S307, the processor 11 of the elevator monitoring panel 1 determines whether or not the communication circuit 13 has received a notification indicating that the elevator information has been received. If a notification indicating that the elevator information has been received has been received, the process proceeds to step S108.

[0039] This embodiment can also achieve the same effects as those of embodiment 1. Furthermore, in this embodiment, even if a specific button in the elevator is not pressed by the user of the mobile terminal 3 or the like after the transmission of the elevator information from the mobile terminal 3 is completed, the monitoring panel 1 can stop retries of transmitting the elevator information via the dedicated communication line 41. Embodiment 3

[0040] FIG. 6 is a diagram showing the configurations of a monitoring panel 1A, a maintenance center device 2, and a mobile terminal 3A according to the third embodiment.

[0041] The monitoring panel 1A of the third embodiment includes a local wireless communication circuit 14 in addition to the components of the monitoring panel 1 of the first embodiment. The mobile terminal 3A of the third embodiment includes a local wireless communication circuit 37 in addition to the components of the mobile terminal 3 of the first embodiment. The local wireless communication circuit 14 and the local wireless communication circuit 37 are configured to enable communication by local wireless communication.

[0042] Fig. 7 is a flowchart showing the procedure of an elevator information notification method according to embodiment 3. The flowchart in Fig. 7 differs from the flowchart in Fig. 3 according to embodiment 1 in that the flowchart in Fig. 7 includes steps S203 and S204 instead of steps S103 and S104.

[0043] In step S203, the processor 11 of the elevator monitoring panel 1 transmits a notification code to the mobile terminal 3 through the local wireless communication circuit 14. The notification code includes elevator information, the address of the disaster contact server, and a message requesting the user to press a specific button when transmission of the elevator information from the mobile terminal 3 to the maintenance center device 2 is complete. The local wireless communication is, for example, Bluetooth (registered trademark).

[0044] In step S204, the processor 31 of the mobile terminal 3 receives, via the local wireless communication circuit 37, the elevator information, the address of the disaster window server, and a notification code including a message.

[0045] In this embodiment, steps S203 and S204 correspond to steps in which the elevator monitoring panel 1 notifies the mobile terminal 3 of elevator information.

[0046] This embodiment can also achieve the same effects as those of Embodiment 1. Furthermore, this embodiment can notify the mobile terminal 3 of elevator information without requiring the user of the mobile terminal 3 to take the time to read the QR code displayed on the display 4. Embodiment 4

[0047] Fig. 8 is a flowchart showing the procedure of the elevator information notification method according to the embodiment 4. The flowchart in Fig. 8 differs from the flowchart in Fig. 5 according to the embodiment 2 in that the flowchart in Fig. 8 includes steps S403 and S404 instead of steps S103 and S104.

[0048] In step S403, the processor 11 of the elevator monitoring panel 1 transmits a notification code to the mobile terminal 3 through the local wireless communication circuit 14. The notification code includes elevator information and the address of the disaster contact point server. The local wireless communication is, for example, Bluetooth (registered trademark).

[0049] In step S404, the processor 31 of the mobile terminal 3 receives, via the local wireless communication circuit 37, the elevator information and a notification code including the address of the disaster window server.

[0050] In this embodiment, steps S403 and S404 correspond to steps in which the elevator monitoring panel 1 notifies the mobile terminal 3 of elevator information. Embodiment 5

[0051] In the above embodiment, the QR code is displayed on the display 4 of the elevator car, but as shown in Figures 9 and 10, the QR code may be displayed on the display 4 at the elevator hall. The QR code displayed on the display 4 in Figure 10 may include information about multiple elevators. Variant. The present invention also includes the following modifications.

[0052] (1) In the above embodiment, the maintenance center device 2 includes the management server 21 connected to the dedicated communication line 41 and the disaster contact server 22 connected to the Internet 42, but is not limited to this. The maintenance center device 2 may also include one server connected to the dedicated communication line 41 and the Internet 42. The above-described embodiment is a specific example of the following additional notes. (Appendix 1) a first transmission step in which an elevator monitoring panel transmits elevator information representing the state of the elevator to a maintenance center device via a dedicated communication line; a first determination step in which the monitoring panel determines whether or not there is a failure in transmitting the elevator information in the first transmission step; a step of notifying the elevator information from the monitoring panel to a mobile terminal when it is determined that the fault exists; a second transmission step in which the mobile terminal transmits the elevator information to the maintenance center device via the Internet; a second determination step in which the monitoring panel determines whether transmission of the elevator information by the second transmission step has been completed; An elevator information communication method comprising a step in which the monitoring panel stops retrying the first transmission step when transmission of the elevator information by the second transmission step is completed. (Appendix 2) the first transmitting step includes a step of the monitoring panel transmitting the elevator information to a first server of the maintenance center device; An elevator information communication method according to claim 1, wherein the second transmitting step includes a step in which the monitoring panel transmits the elevator information to a second server of the maintenance center device. (Appendix 3) An elevator information communication method as described in Appendix 1, wherein the first judgment step includes a step of determining that there is a problem in transmitting the elevator information by the first transmission step when the monitoring panel fails to transmit the elevator information via the dedicated communication line a predetermined number of times. (Appendix 4) The step of notifying the elevator information includes: The monitoring panel displays a QR code including the elevator information and the address of the second server on a display; The elevator information communication method according to claim 2, further comprising a step in which the mobile terminal reads the QR code. (Appendix 5) 5. The elevator information communication method according to claim 4, wherein the step of displaying the QR code includes a step of displaying the QR code on the display installed in the elevator car. (Appendix 6) 5. The elevator information communication method according to claim 4, wherein the step of displaying the QR code includes a step of displaying the QR code on the display installed at the elevator hall. (Appendix 7) The step of notifying the elevator information includes: The monitoring panel transmits a code including the elevator information and the address of the second server to the mobile terminal through local wireless communication; The elevator information communication method of claim 2, further comprising a step in which the mobile terminal receives the code through the local wireless communication. (Appendix 8) An elevator information communication method as described in Appendix 1, wherein the second judgment step includes a step of judging that the transmission of the elevator information by the second transmission step has been completed when a specific button inside the elevator is pressed. (Appendix 9) The elevator information communication method described in Appendix 1, wherein the second judgment step includes a step of judging that the transmission of the elevator information by the second transmission step has been completed in response to receiving a notification of communication completion from the maintenance center device via the dedicated communication line. (Appendix 10) An elevator information communication method as described in Appendix 1, further comprising a step in which the maintenance center device sends a reward to the mobile terminal via the Internet when the transmission of the elevator information by the second transmission step is completed. (Appendix 11) An elevator information notification system including an elevator monitoring panel, a maintenance center device, and a mobile terminal, the elevator monitoring panel transmits elevator information indicating the state of the elevator to a maintenance center device through a dedicated communication line, and when it determines that there is a problem in transmitting the elevator information through the dedicated communication line, notifies the mobile terminal of the elevator information; the mobile terminal transmits the elevator information to the maintenance center device via the Internet; An elevator information communication system, wherein the monitoring panel stops retrying to transmit the elevator information via the dedicated communication line when transmission of the elevator information from the mobile terminal via the Internet is completed.

[0053] The embodiments disclosed herein should be considered to be illustrative in all respects and not restrictive. The scope of the present invention is defined by the claims, not by the above description, and is intended to include all modifications within the meaning and scope of the claims. [Explanation of symbols]

[0054] 1,1A monitoring panel, 2 maintenance center device, 3,3A mobile terminal, 4,34 display, 9 cage, 11,31 processor, 12,32 memory, 13,36 communication circuit, 14,37 local wireless communication circuit, 21 management server, 22 disaster contact server, 23 maintenance device, 33 touch panel, 35 camera, 41 dedicated communication line, 42 Internet, 91 button.

Claims

1. a first transmission step in which an elevator monitoring panel transmits elevator information representing the state of the elevator to a maintenance center device via a dedicated communication line; a first determination step in which the monitoring panel determines whether or not there is a failure in the transmission of the elevator information by the first transmission step; a step of notifying the elevator information from the monitoring panel to a mobile terminal when it is determined that the fault exists; a second transmission step in which the mobile terminal transmits the elevator information to the maintenance center device via the Internet; a second determination step in which the monitoring panel determines whether transmission of the elevator information by the second transmission step has been completed; An elevator information communication method comprising a step in which the monitoring panel stops retrying the first transmission step when transmission of the elevator information by the second transmission step is completed.

2. the first transmitting step includes a step in which the monitoring panel transmits the elevator information to a first server of the maintenance center device; 2. The elevator information communication method according to claim 1, wherein the second transmitting step includes a step in which the monitoring panel transmits the elevator information to a second server of the maintenance center device.

3. 2. The elevator information communication method according to claim 1, wherein the first judgment step includes a step of determining that there is a problem in transmitting the elevator information by the first transmission step when the monitoring panel fails to transmit the elevator information via the dedicated communication line a predetermined number of times.

4. The step of notifying the elevator information includes: The monitoring panel displays a QR code including the elevator information and the address of the second server on a display; The elevator information communication method according to claim 2, further comprising the step of: reading the QR code by the mobile terminal.

5. 5. The elevator information communication method according to claim 4, wherein the step of displaying the QR code includes a step of displaying the QR code on the display installed in the elevator car.

6. The elevator information communication method according to claim 4 , wherein the step of displaying the QR code includes a step of displaying the QR code on the display installed at the elevator hall.

7. The step of notifying the elevator information includes: The monitoring panel transmits a code including the elevator information and the address of the second server to the mobile terminal through local wireless communication; The elevator information communication method according to claim 2, further comprising the step of: receiving the code by the mobile terminal through the local wireless communication.

8. 2. The elevator information communication method according to claim 1, wherein the second determination step includes a step of determining that transmission of the elevator information by the second transmission step has been completed when a specific button in the elevator is pressed.

9. 2. The elevator information communication method according to claim 1, wherein the second determination step includes a step of determining that transmission of the elevator information by the second transmission step has been completed in response to receiving a notification of communication completion from the maintenance center device via the dedicated communication line.

10. The elevator information communication method according to claim 1, further comprising a step in which the maintenance center device transmits a reward to the mobile terminal via the Internet when the transmission of the elevator information by the second transmission step is completed.

11. An elevator information notification system including an elevator monitoring panel, a maintenance center device, and a mobile terminal, the elevator monitoring panel transmits elevator information indicating the state of the elevator to a maintenance center device through a dedicated communication line, and when it determines that there is a problem in transmitting the elevator information through the dedicated communication line, notifies the mobile terminal of the elevator information; the mobile terminal transmits the elevator information to the maintenance center device via the Internet; An elevator information communication system, wherein the monitoring panel stops retrying to transmit the elevator information via the dedicated communication line when transmission of the elevator information from the mobile terminal via the Internet is completed.

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