Information processing system and information processing method

Abstract

To provide a mechanism that enables transactions using ETC cards to be made more efficient. [Solution] An information processing system comprising: a memory unit that stores order information associated with ETC information; an acquisition unit that acquires the ETC information; and a notification control unit that transmits the order information stored in the memory unit associated with the ETC information acquired by the acquisition unit to a store terminal.

Description

[Technical Field]

[0001] The present invention relates to an information processing system and an information processing method. [Background technology]

[0002] In recent years, ETC (Electronic Toll Collection System) has been utilized in various situations. For example, Patent Document 1 below discloses a technology that enables ordering and receiving products at a drive-through by receiving an on-board device identification number of an ETC on-board device at two locations: a drive-through ordering location and a product receiving location. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2008-210034 Summary of the Invention [Problem to be solved by the invention]

[0004] However, the technology disclosed in Patent Document 1 has only recently been developed, and there is still room for improvement in various respects. For example, with the technology disclosed in Patent Document 1, products are ordered after customers arrive at the store, which causes inconveniences such as long waiting times.

[0005] Therefore, the present invention has been made in consideration of the above problems, and an object of the present invention is to provide a mechanism that enables transactions using ETC cards to be conducted more appropriately. [Means for solving the problem]

[0006] In order to solve the above problem, according to one aspect of the present invention, an information processing system is provided, comprising: a memory unit that stores order information associated with ETC information; an acquisition unit that acquires the ETC information; and a notification control unit that transmits the order information stored in the memory unit in association with the ETC information acquired by the acquisition unit to a store terminal.

[0007] The acquisition unit may be a wireless device installed in the store where the store terminal is installed.

[0008] The acquisition unit may be disposed at a vehicle entrance / exit of the store.

[0009] The acquisition unit may further acquire vehicle information for identifying a vehicle, and the notification control unit may transmit the vehicle information to the store terminal together with the order information.

[0010] The information processing system may further include a payment control unit that settles the price of the product based on the order information.

[0011] The settlement control unit may settle the product price further based on the ETC information.

[0012] The payment control unit may settle the price of the product before the order information is transmitted to the store terminal by the notification control unit.

[0013] The settlement control unit may settle the price of the product when the number of times the ETC information is acquired by the acquisition unit reaches a predetermined number.

[0014] The order information may include information indicating a scheduled time of product receipt, and the payment control unit may settle the product price at a time corresponding to the scheduled time of product receipt.

[0015] In addition, in order to solve the above problem, according to another aspect of the present invention, there is provided an information processing method executed by a computer, which includes storing order information associated with ETC information, acquiring the ETC information, and transmitting the order information stored in association with the acquired ETC information to a store terminal. [Effects of the Invention]

[0016] As described above, the present invention provides a mechanism that enables transactions using ETC cards to be made more appropriate. [Brief explanation of the drawings]

[0017] [Figure 1] FIG. 1 is a diagram illustrating an overview of a system 1 according to a first embodiment of the present invention. [Figure 2] 2 is a block diagram showing an example of the configuration of a system 1 according to the embodiment. FIG. [Figure 3] 10 is a sequence diagram showing an example of a flow of processing executed by the system 1 according to the embodiment. FIG. [Figure 4] FIG. 10 is a sequence diagram showing an example of the flow of processing executed by the system 1 according to the second embodiment of the present invention. [Figure 5] FIG. 10 is a block diagram showing an example of the configuration of a system 1 according to a third embodiment of the present invention. [Figure 6] 10 is a sequence diagram showing an example of a flow of processing executed by the system 1 according to the embodiment. FIG. [Figure 7] FIG. 2 is a block diagram showing an example of a hardware configuration of the information processing device according to the above-described embodiments. DETAILED DESCRIPTION OF THE INVENTION

[0018] Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings. In this specification and drawings, components having substantially the same functional configurations are designated by the same reference numerals, and redundant explanations will be omitted.

[0019] <1. First embodiment> <1.1. Overview> 1 is a diagram illustrating an overview of a system 1 according to a first embodiment of the present invention. As shown in FIG. 1, the system 1 includes a user terminal 10, an in-vehicle device 20, and a wireless device 30.

[0020] The user terminal 10 is a terminal device operated by a customer. The user terminal 10 may be any mobile terminal such as a smartphone, a tablet terminal, or a smartwatch. The user terminal 10 functions as an interface between the customer and the system 1. That is, the user terminal 10 accepts information input from the customer and outputs information to the customer.

[0021] The on-board unit 20 is a terminal device installed in the vehicle 2. The on-board unit 20 is a so-called ETC on-board unit, and is equipped with a customer's ETC card. The on-board unit 20 transmits ETC card information to and from other devices. The ETC card information is various information stored in the ETC card, including identification information for identifying the ETC card. The ETC card information is an example of identification information (hereinafter also referred to as ETC information) for identifying a customer related to the electronic toll collection system (ETC). In addition to the ETC card information, the on-board unit 20 may transmit various information such as an on-board unit identification number. The on-board unit identification number is identification information for identifying the on-board unit 20.

[0022] The radio device 30 is a wireless communication device that transmits and receives various information to and from other devices. Typically, the radio device 30 has a DSRC (Dedicated Short Range Communication) antenna and receives various information such as ETC card information and an on-board device identification number from the on-board device 20. The radio device 30 is an example of an acquisition unit that acquires ETC card information of the ETC card installed in the on-board device 20.

[0023] The wireless device 30 is placed in the store 3 where the store terminal 60, which will be described later, is placed. The store 3 is a drive-through store. Typically, the wireless device 30 is placed at the vehicle entrance / exit of the store 3. Therefore, when a customer comes to the store in a vehicle 2, the wireless device 30 can communicate with the in-vehicle device 20 to obtain ETC card information.

[0024] A customer operates the user terminal 10 to place an order for a product using mobile ordering. Mobile ordering is a system for pre-ordering products using a mobile terminal. When a customer who has placed an order arrives at the store 3 in a vehicle 2, various processes such as payment for the product and preparation of the product are carried out. The customer then receives the product from a store clerk at the product collection location.

[0025] Here, drive-thrus are typically systems in which orders are accepted at an ordering location within the store and products are provided to customers at a product pickup location within the store, and currently do not support mobile ordering. If mobile ordering were to be introduced to drive-thrus, customers who have pre-ordered via mobile ordering would likely have to go through the trouble of entering their arrival into their mobile device when they arrive at the store, and visually checking the in-store electronic display to see if their arrival has been notified to the store.

[0026] Therefore, in this embodiment, a system that reduces the above-mentioned hassle is provided by introducing mobile ordering to the drive-thru. Specifically, the system 1 accepts orders in advance via mobile ordering, detects that a customer who has placed an order has arrived at the store through communication between the in-vehicle device 20 and the wireless device 30, and notifies the store clerk. The store clerk can use this notification of the customer's arrival as a trigger to prepare products or provide the prepared products to the customer.

[0027] <1.2.Configuration example> Next, an example of the configuration of the system 1 will be described in detail with reference to FIG.

[0028] Fig. 2 is a block diagram showing an example of the configuration of the system 1 according to this embodiment. As shown in Fig. 2, the system 1 includes a mobile order system 40, an ETC-related system 50, and a store terminal 60 in addition to the user terminal 10, the in-vehicle device 20, and the wireless device 30 described with reference to Fig. 1.

[0029] (Mobile Order System 40) The mobile order system 40 is an information processing device that controls all aspects of mobile orders. The mobile order system 40 functions as a storage unit that stores order information associated with ETC card information. The order information includes various information related to the ordered product, such as the product identification information and quantity. The mobile order system 40 receives ETC card information along with the order information from the user terminal 10 and stores them in association with each other.

[0030] (ETC related systems 50) The ETC-related system 50 is an information processing device that controls all processing based on ETC card information received by the radio device 30 when a customer visits the store. As shown in Figure 2, the ETC-related system 50 includes an order specification unit 51, a payment control unit 52, and a notification control unit 53.

[0031] The order specification unit 51 has a function of specifying products that a customer who visits the store has ordered in advance via mobile order. The order specification unit 51 obtains, from the mobile order system 40, the order information that is stored in the mobile order system 40 in association with the ETC card information obtained by the radio device 30.

[0032] The payment control unit 52 has a function of settling the product price based on the order information. The payment control unit 52 references the order information of the customer identified by the order identification unit 51 and calculates the product price from the product identification information and quantity. The payment control unit 52 then settles the calculated product price. This configuration makes it possible to improve usability for both store clerks and customers regarding product price settlement.

[0033] The payment control unit 52 may also settle the product price based on ETC card information. That is, the payment control unit 52 may settle the product price using the ETC card, or more precisely, using a credit card or deposit linked to the ETC card. This configuration further improves usability for both store clerks and customers regarding product payment.

[0034] The notification control unit 53 has a function of transmitting the order information stored in the mobile order system 40 in association with the ETC card information acquired by the radio 30 as a store visit notification to the store terminal 60. More specifically, the notification control unit 53 transmits the order information identified by the order identification unit 51 to the store terminal 60. With this configuration, the store staff can recognize the customer's arrival through the store visit notification and start preparing the product.

[0035] The order in which the payment control unit 52 settles the product price and the notification control unit 53 transmits the order information can be arbitrary. If necessary, it is preferable that the payment control unit 52 settles the product price before the notification control unit 53 transmits the order information to the store terminal 60. This configuration makes it possible to prevent a situation in which an order is canceled after the product has been prepared, resulting in loss.

[0036] (Store terminal 60) The store terminal 60 is a terminal device operated by a store clerk at the store 3. The store terminal 60 may be a smartphone, a tablet terminal, a cash register terminal, or the like. The store terminal 60 functions as an interface between the store clerk and the system 1. That is, the store terminal 60 accepts information input from the store clerk and outputs the information to the store clerk.

[0037] When the store terminal 60 receives order information from the ETC-related system 50, it outputs the received order information. A store clerk prepares the product based on the order information and provides the product to the customer who has come to the pickup location.

[0038] (supplement) An example configuration of the system 1 according to the first embodiment has been described above. This configuration makes it possible to introduce mobile ordering to drive-thrus. In particular, this configuration automatically executes payment for products and product preparation when a customer visits the store, thereby reducing the amount of interaction between the customer and store staff for ordering and payment after the customer arrives. Thus, this configuration makes it possible to operate drive-thrus more smoothly.

[0039] Furthermore, in this embodiment, ETC card information is used instead of the vehicle-mounted device identification number used in Patent Document 1. Therefore, for example, even if a customer is in a rental car or a friend's vehicle 2, the customer can insert their own ETC card into the vehicle-mounted device 20 to use mobile ordering at the drive-through.

[0040] <1.3. Operation Processing> 3 is a sequence diagram showing an example of the flow of processing executed by the system 1 according to this embodiment. This sequence involves the user terminal 10, the in-vehicle device 20, the wireless device 30, the mobile order system 40, the ETC-related system 50, and the store terminal 60.

[0041] 3, first, the user terminal 10 transmits order information and ETC card information to the mobile order system 40 (step S102). The user terminal 10 transmits the order information and ETC card information input by the customer via, for example, a web page operated by the mobile order system 40 or an application provided by the mobile order system 40.

[0042] Next, the mobile order system 40 stores the order information and ETC card information received from the user terminal 10 in association with each other (step S104).

[0043] The above-described process is executed before the customer arrives at the store. Next, the process executed when the customer arrives at the store in the vehicle 2 will be described.

[0044] First, when passing through the vehicle entrance / exit of the store 3, the vehicle-mounted device 20 transmits ETC card information to the wireless device 30 (step S106).

[0045] Next, the wireless device 30 transmits the received ETC card information to the ETC-related system 50 (step S108).

[0046] Next, the ETC-related system 50 transmits the received ETC card information to the mobile order system 40 (step S110).

[0047] Next, the mobile order system 40 identifies the order information stored in association with the received ETC card information (step S112).

[0048] Next, the mobile order system 40 transmits the specified order information to the ETC-related system 50 (step S114).

[0049] Next, the ETC-related system 50 performs payment based on the received order information (step S116). At that time, the ETC-related system 50 calculates the product price based on the order information received in step S114, and uses the ETC card information received in step S108 to pay the product price.

[0050] Next, the ETC-related system 50 transmits the order information received in step S114 to the store terminal 60 (step S118).

[0051] Next, the store terminal 60 displays the received order information (step S120). The store staff prepares the product based on the order information and provides the product to the customer who has come to the pick-up location.

[0052] 2. Second embodiment <2.1. Overview> In a typical drive-thru, when it is crowded, queues form at both the ordering location and the product receiving location, resulting in long wait times. In this regard, in the first embodiment, mobile ordering is introduced and orders are placed in advance, making it possible to reduce queues and wait times at least at the ordering location.

[0053] In the second embodiment, a vehicle 2 that arrives at a store 3 parks in a parking space at the store 3 and waits for the delivery of merchandise. A store clerk is triggered by a store visit notification to prepare the merchandise and deliver the prepared merchandise to the parked vehicle 2. This configuration can reduce queues and waiting times throughout the entire drive-through, including the merchandise pickup location. As a result, it is possible to avoid lost sales opportunities due to customers avoiding queues.

[0054] <2.2.Configuration example> Most of the configuration of the system 1 according to this embodiment is the same as that of the first embodiment. Below, differences from the first embodiment will be mainly described.

[0055] The mobile order system 40 stores order information, ETC card information, and vehicle information in association with each other. Vehicle information is information for identifying the vehicle 2 of the customer who placed the mobile order (i.e., the vehicle 2 corresponding to the order information). An example of vehicle information is information that can identify the vehicle 2 from its appearance, such as information indicating the license plate information of the vehicle 2. The mobile order system 40 receives ETC card information and vehicle information of the customer's vehicle 2 from the user terminal 10 along with the order information, and stores these in association with each other.

[0056] The wireless device 30 further acquires vehicle information of the customer's vehicle 2. For example, the vehicle information is registered in advance in the in-vehicle device 20, and when communicating with the wireless device 30, the in-vehicle device 20 transmits the vehicle information together with ETC card information.

[0057] The notification control unit 53 transmits the order information and the vehicle information as a store visit notification to the store terminal 60. The store terminal 60 then outputs the order information and vehicle information received from the ETC-related system 50. The store clerk prepares the product based on the order information, or finds the customer's vehicle 2 based on the vehicle information and provides the product.

[0058] The vehicle information may include the chassis number of the vehicle 2. The notification control unit 53 may identify the manufacturer and model of the vehicle 2 based on the chassis number, and may transmit the identified manufacturer and model to the store terminal 60 as a store visit notification.

[0059] An example configuration of the system 1 according to the second embodiment has been described above. According to the above-described configuration, customers who visit the store can park their vehicle 2 in a parking space and wait for the product to be provided. This reduces waiting times and makes it possible to avoid lost sales opportunities. Furthermore, store staff can easily find the customer's vehicle 2 based on the vehicle information and provide the product.

[0060] <2.3. Operation Processing> 4 is a sequence diagram showing an example of the flow of processing executed by the system 1 according to this embodiment. This sequence involves the user terminal 10, the in-vehicle device 20, the wireless device 30, the mobile order system 40, the ETC-related system 50, and the store terminal 60.

[0061] 4, first, the user terminal 10 transmits order information, ETC card information, and vehicle information to the mobile order system 40 (step S202). The user terminal 10 transmits the order information, ETC card information, and vehicle information input by the customer via, for example, a web page operated by the mobile order system 40 or an application provided by the mobile order system 40.

[0062] Next, the mobile order system 40 stores the order information, ETC card information, and vehicle information received from the user terminal 10 in association with each other (step S204).

[0063] The above-described process is executed before the customer arrives at the store. Next, the process executed when the customer arrives at the store in the vehicle 2 will be described.

[0064] First, when passing through the vehicle entrance / exit of the store 3, the vehicle-mounted device 20 transmits ETC card information to the wireless device 30 (step S206).

[0065] Next, the wireless device 30 transmits the received ETC card information to the ETC-related system 50 (step S208).

[0066] Next, the ETC-related system 50 transmits the received ETC card information to the mobile order system 40 (step S210).

[0067] Next, the mobile order system 40 identifies the order information and vehicle information stored in association with the received ETC card information (step S212).

[0068] Next, the mobile order system 40 transmits the specified order information and vehicle information to the ETC-related system 50 (step S214).

[0069] Next, the ETC-related system 50 performs payment based on the received order information (step S216). At that time, the ETC-related system 50 calculates the product price based on the order information received in step S214, and uses the ETC card information received in step S208 to pay the product price.

[0070] Next, the ETC-related system 50 transmits the order information and vehicle information received in step S214 to the store terminal 60 (step S218).

[0071] Next, the store terminal 60 displays the received order information and vehicle information (step S220). The store clerk prepares the product based on the order information, or finds the customer's vehicle 2 based on the vehicle information and provides the product.

[0072] 3. Third Embodiment <3.1. Overview> In a third embodiment of the present invention, member information in an electronic toll collection system (ETC) is used as ETC information. The member information may be an ETCX member ID. Alternatively, the member information may be a code that can uniquely identify the ETCX member ID.

[0073] <3.2.Configuration example> An example of the configuration of the system 1 according to this embodiment will be described in detail below with reference to Fig. 5. Most of the configuration of the system 1 according to this embodiment is the same as that of the first embodiment. Differences from the first embodiment will be mainly described below.

[0074] Fig. 5 is a block diagram showing an example of the configuration of the system 1 according to this embodiment. As shown in Fig. 5, the system 1 includes the user terminal 10, the in-vehicle device 20, the wireless device 30, the mobile order system 40, the ETC-related system 50, and the store terminal 60, all of which have been described with reference to Fig. 2.

[0075] (Mobile Order System 40) The mobile order system 40 according to this embodiment receives the order information and the member information from the user terminal 10, and stores them in association with each other.

[0076] (ETC related systems 50) The ETC-related system 50 according to this embodiment includes an order specifying unit 51, a payment control unit 52, and a notification control unit 53, as well as a member information storage unit 54. The member information storage unit 54 stores a customer's member information in association with the ETC card information of the customer's ETC card. Note that multiple ETC card information may be associated with one piece of member information.

[0077] The ETC-related system 50 then executes various processes based on the member information stored in the member information storage unit 54 in association with the ETC card information acquired by the wireless device 30. As one example, the order specification unit 51 acquires, from the mobile order system 40, the order information stored in the mobile order system 40 in association with the member information corresponding to the ETC card information acquired by the wireless device 30. As another example, the payment control unit 52 settles the product price based on the member information corresponding to the ETC card information acquired by the wireless device 30. As another example, the notification control unit 53 transmits the order information stored in the mobile order system 40 in association with the member information corresponding to the ETC card information acquired by the wireless device 30 to the store terminal 60 as a store visit notification.

[0078] <3.3. Operation Processing> 6 is a sequence diagram showing an example of the flow of processing executed by the system 1 according to this embodiment. This sequence involves the user terminal 10, the in-vehicle device 20, the wireless device 30, the mobile order system 40, the ETC-related system 50, and the store terminal 60.

[0079] 6, first, the user terminal 10 transmits the order information and the member information to the mobile order system 40 (step S302). The user terminal 10 transmits the order information and the member information input by the customer via, for example, a web page operated by the mobile order system 40 or an application provided by the mobile order system 40.

[0080] Next, the mobile order system 40 stores the order information and member information received from the user terminal 10 in association with each other (step S304).

[0081] The above-described process is executed before the customer arrives at the store. Next, the process executed when the customer arrives at the store in the vehicle 2 will be described.

[0082] First, when passing through the vehicle entrance / exit of the store 3, the vehicle-mounted device 20 transmits ETC card information to the wireless device 30 (step S306).

[0083] Next, the wireless device 30 transmits the received ETC card information to the ETC-related system 50 (step S308).

[0084] Next, the ETC-related system 50 transmits the member information stored in the member information storage unit 54 in association with the received ETC card information to the mobile order system 40 (step S310).

[0085] Next, the mobile order system 40 identifies the order information stored in association with the received member information (step S312).

[0086] Next, the mobile order system 40 transmits the specified order information to the ETC-related system 50 (step S314).

[0087] Next, the ETC-related system 50 performs payment based on the received order information (step S316). At that time, the ETC-related system 50 calculates the product price based on the order information received in step S314, and uses the member information stored in the member information storage unit 54 in association with the ETC card information received in step S308 to pay the product price.

[0088] Next, the ETC-related system 50 transmits the order information received in step S314 to the store terminal 60 (step S318).

[0089] Next, the store terminal 60 displays the received order information (step S320). The store clerk prepares the product based on the order information and provides the product to the customer who has come to the pick-up location.

[0090] <4. Hardware configuration example> Next, the hardware configuration of the information processing device according to each of the above embodiments will be described with reference to Fig. 7. Fig. 7 is a block diagram showing an example of the hardware configuration of the information processing device according to each of the above embodiments. Note that the information processing device 900 shown in Fig. 5 can realize, for example, the user terminal 10, the in-vehicle device 20, the wireless device 30, the mobile order system 40, the ETC-related system 50, or the store terminal 60 shown in Fig. 2 or Fig. 5. Information processing by the user terminal 10, the in-vehicle device 20, the wireless device 30, the mobile order system 40, the ETC-related system 50, or the store terminal 60 according to each of the above embodiments is realized by cooperation between software and hardware described below.

[0091] As shown in FIG. 7, the information processing device 900 includes a CPU (Central Processing Unit) 901, a ROM (Read Only Memory) 902, a RAM (Random Access Memory) 903, a host bus 904, a bridge 905, an external bus 906, an interface 907, an input device 908, an output device 909, a storage device 910, and a communication device 911.

[0092] The CPU 901 functions as an arithmetic processing unit and control unit, and controls the overall operation of the information processing device 900 in accordance with various programs. The CPU 901 may also be a microprocessor. The ROM 902 stores programs used by the CPU 901, calculation parameters, etc. The RAM 903 temporarily stores programs used in the execution of the CPU 901, and parameters that change as appropriate during the execution. These are interconnected by a host bus 904 consisting of a CPU bus, etc. The CPU 901 may form, for example, the order identification unit 51, the settlement control unit 52, or the notification control unit 53 shown in FIG. 2.

[0093] The host bus 904 is connected to an external bus 906, such as a PCI (Peripheral Component Interconnect / Interface) bus, via a bridge 905. It is not necessary to configure the host bus 904, bridge 905, and external bus 906 separately, and these functions may be implemented on a single bus.

[0094] The input device 908 is composed of input means for the user to input information, such as a mouse, keyboard, touch panel, buttons, microphone, switches, and levers, and an input control circuit that generates an input signal based on the user's input and outputs it to the CPU 901. A user who operates the information processing device 900 can input various data and instruct the information processing device 900 to perform processing operations by operating this input device 908. The input device 908 can, for example, accept input from a customer at the user terminal 10 shown in FIG. 2, and accept input from a store clerk at the store terminal 60 shown in FIG. 2.

[0095] The output device 909 includes, for example, a display device such as a CRT (Cathode Ray Tube) display device, a liquid crystal display (LCD) device, an OLED (Organic Light Emitting Diode) device, a lamp, etc., and an audio output device such as a speaker, etc. The output device 909 can output information to a customer at the user terminal 10 shown in Fig. 2, and output information to a store clerk at the store terminal 60 shown in Fig. 2, for example.

[0096] The storage device 910 is a device for storing data. The storage device 910 may include a storage medium, a recording device for recording data on the storage medium, a reading device for reading data from the storage medium, and a deletion device for deleting data recorded on the storage medium. The storage device 910 is configured, for example, with an HDD (Hard Disk Drive). This storage device 910 drives a hard disk and stores programs executed by the CPU 901 and various data. The storage device 910 may store, for example, order information, ETC card information, and vehicle information in the mobile order system 40 shown in FIG. 2. The storage device 910 may also form, for example, the member information storage unit 54 shown in FIG. 5.

[0097] The communication device 911 is, for example, a communication interface configured with a communication device for connecting to a network. The communication device 911 may support either wireless communication or wired communication. For example, the communication device 911 may realize wireless communication between the vehicle-mounted device 20 and the wireless device 30 shown in FIG. 2.

[0098] The above describes an example of a hardware configuration capable of realizing the functions of the information processing device 900 according to this embodiment. Each of the above components may be realized using general-purpose components, or may be realized by hardware specialized for the function of each component. Therefore, the hardware configuration used can be changed as appropriate depending on the technical level at the time of implementing this embodiment.

[0099] <5. Supplementary Information> Although the preferred embodiments of the present invention have been described in detail above with reference to the accompanying drawings, the present invention is not limited to these examples. It is clear that a person skilled in the art to which the present invention pertains can conceive of various modifications and alterations within the scope of the technical ideas set forth in the claims, and it is understood that these also naturally fall within the technical scope of the present invention.

[0100] Although the above describes an example in which the wireless device 30 is placed at the vehicle entrance / exit of the store 3, the present invention is not limited to such an example. In the system 1 according to the second embodiment, the wireless device 30 may be placed in a parking space of the store 3. In this case, the wireless device 30 can continuously communicate with the vehicle 2 parked in the parking space. In this case, the ETC-related system 50 may settle the price of the product or send a store visit notification when the number of times that the ETC card information is acquired by the wireless device 30 reaches a predetermined number. With this configuration, it is possible to confirm the customer's intention to purchase a product based on the fact that the customer is waiting in the parking space, and then settle the price of the product and prepare the product.

[0101] In the above, an example has been described in which payment for the product and preparation of the product are triggered by the wireless device 30 receiving ETC card information, but the present invention is not limited to such an example. For example, the order information may include information indicating a scheduled product pickup time, which is the time at which the customer wishes to receive the product. The ETC-related system 50 may then settle the product price or send a store visit notification at a time corresponding to the scheduled product pickup time. The time corresponding to the scheduled product pickup time may be, for example, the scheduled product pickup time, or may be a time advanced from the scheduled product pickup time by the time required to prepare the product. With this configuration, it is possible to provide the product to the customer at the scheduled product pickup time.

[0102] The above describes an example in which payment for a product, preparation of a product, or provision of a product is performed based on ETC card information or vehicle information acquired by the wireless device 30 from the in-vehicle device 20, but the present invention is not limited to such an example. As one example, the ETC card information or vehicle information acquired by the wireless device 30 from the in-vehicle device 20 may be used for marketing. As another example, the ETC card information or vehicle information acquired by the wireless device 30 from the in-vehicle device 20 may be used to measure the time from the customer's arrival at the store to the time the product is provided, with the aim of improving customer service.

[0103] In the second embodiment, information indicating the details of the license plate of the vehicle 2 is given as an example of the vehicle information, but the present invention is not limited to this example. Other examples of the vehicle information include an ETC card number and a WCN (Wireless Call Number).

[0104] In the third embodiment, an example has been described in which the ETC-related system 50 includes the member information storage unit 54, but the present invention is not limited to such an example. The member information storage unit 54 may be realized as a device separate from the ETC-related system 50, such as a server on the cloud. In this case, the ETC-related system 50 may obtain member information corresponding to the ETC card information by inquiring of the server on the cloud.

[0105] Although ETC card information and membership information have been given as examples of ETC information above, the present invention is not limited to such examples. ETC information may also be identification information (e.g., also referred to as an application ID) that can uniquely identify a customer in an application provided by the mobile order system 40.

[0106] The series of processes performed by each device described herein may be implemented using software, hardware, or a combination of software and hardware. The software programs may be stored in advance, for example, on a recording medium (more specifically, a non-transitory computer-readable storage medium) internal or external to each device. Each program is loaded into a random access memory (RAM) and executed by a processing circuit such as a central processing unit (CPU). The recording medium may be, for example, a magnetic disk, an optical disk, a magneto-optical disk, or a flash memory. The computer program may be distributed, for example, via a network without using a recording medium. The computer may be an application-specific integrated circuit (ASIC), a general-purpose processor that executes functions by loading a software program, or a computer on a server used in cloud computing. The series of processes performed by each device described herein may be centrally processed by a single computer or distributed across multiple computers. Furthermore, in each of the above embodiments, two or more communication means present in one device may be physically implemented on a single medium.

[0107] Furthermore, the processes described herein using flowcharts or sequence diagrams do not necessarily have to be performed in the order shown. Some process steps may be performed in parallel. Furthermore, additional process steps may be employed, and some process steps may be omitted. [Explanation of symbols]

[0108] 1 System 2 vehicles 3 stores 10 User terminal 20 Onboard equipment 30 Radio 40 Mobile Order System 50 ETC-related systems 51 Order Specific Department 52 Payment control section 53 Notification control section 54 Member Information Storage Department 60 store terminals

Claims

1. a storage unit that stores order information associated with ETC information; an acquisition unit that acquires the ETC information; a notification control unit that transmits the order information stored in the storage unit in association with the ETC information acquired by the acquisition unit to a store terminal; An information processing system comprising:

2. the acquisition unit is a wireless device installed in the store where the store terminal is installed, The information processing system according to claim 1 .

3. The acquisition unit is disposed at a vehicle entrance / exit of the store. The information processing system according to claim 2 .

4. the acquisition unit further acquires vehicle information for identifying the vehicle; the notification control unit transmits the vehicle information together with the order information to the store terminal; The information processing system according to claim 1 .

5. The information processing system further includes a payment control unit that settles the product price based on the order information. The information processing system according to claim 1 .

6. The settlement control unit settles the product price further based on the ETC information. The information processing system according to claim 5 .

7. the payment control unit settles the product price before the order information is transmitted to the store terminal by the notification control unit; The information processing system according to claim 5 .

8. the settlement control unit settles the price of the product when the number of times the ETC information is acquired by the acquisition unit reaches a predetermined number. The information processing system according to claim 5 .

9. The order information includes information indicating a scheduled time of product receipt, the payment control unit settles the price of the product at a time corresponding to the scheduled product receiving time; The information processing system according to claim 5 .

10. 1. A computer-implemented information processing method, comprising: storing order information associated with ETC information; acquiring the ETC information; transmitting the order information stored in association with the acquired ETC information to a store terminal; An information processing method, including:

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