Information processing systems, information processing methods, and programs

Abstract

This system provides an information processing system, information processing method, and program that clarify who will implement improvements related to organizational issues. [Solution] In an information processing system 1000 in which a server device 100 and a plurality of client devices 110 are connected to each other via a network 150, the server device has at least one control unit. The control unit acquires member information about the members that make up the organization and generates a screen based on the member information. The screen includes information about organizational improvements related to the organization's issues. The improvement information includes information about the person who will carry out the improvements.

Description

Technical Field

[0001] The present invention relates to an information processing system, an information processing method, and a program.

Background Art

[0002] Patent Document 1 discloses a system that gives advice on actions for improving the state of a group and each individual belonging to the group.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] There was a problem that it was not clear who would execute the improvement for the improvement of the organization related to the problems of the organization.

Means for Solving the Problems

[0005] According to one aspect of the present disclosure, an information processing system is provided. The information processing system has at least one or more control units. The control unit acquires member information regarding members constituting an organization. The control unit generates a screen based on the member information. The screen includes information regarding the improvement of the organization related to the problems of the organization. The information regarding the improvement includes information about the person who will execute the improvement.

Brief Description of the Drawings

[0006] [Figure 1] FIG. 1 is a diagram showing an example of the system configuration of the information processing system. [Figure 2] FIG. 2 is a diagram showing an example of the hardware configuration of the server device. [Figure 3]Figure 3 shows an example of the hardware configuration of a client device. [Figure 4] Figure 4 is a sequence diagram (part 1) showing an example of information processing related to questionnaires in an information processing system. [Figure 5] Figure 5 is a sequence diagram showing an example of information processing related to the generation of a console screen in an information processing system. [Figure 6] Figure 6 is an example of a console screen (part 1). [Figure 7] Figure 7 shows an example of the supporting information displayed in the supporting information item (column). [Figure 8] Figure 8 is a diagram (part 2) showing an example of a console screen. [Figure 9] Figure 9 is an example of a console screen (part 3). [Figure 10] Figure 10 is an example of a console screen (Figure 4). [Figure 11] Figure 11 shows an example of a console screen. [Figure 12] Figure 12 shows an example of a continuation of the same console screen as in Figure 11. [Figure 13] Figure 13 shows a further example of the same console screen as in Figure 11. [Figure 14] Figure 14 shows an example of more detailed improvement information displayed in the area. [Figure 15] Figure 15 shows an example of a screen displaying registered improvement measures. [Figure 16] Figure 16 is a sequence diagram (part 2) showing an example of information processing related to questionnaires in an information processing system. [Modes for carrying out the invention]

[0007] Embodiments of the present invention will be described below with reference to the drawings. The various features shown in the embodiments below can be combined with each other.

[0008] <Embodiment 1> 1. System Configuration Diagram Figure 1 shows an example of the system configuration of the information processing system 1000. As shown in Figure 1, the information processing system 1000 includes a server device 100 and a plurality of client devices 110 as its system configuration. The server device 100 and the plurality of client devices 110 are connected to each other via a network 150. The network 150 may include either or both a WAN (Wide Area Network) and / or the Internet. As will be explained later, a mobile terminal device will be used as an example for the client device 110. More specific examples of mobile terminal devices include smartphones and tablet devices.

[0009] Information processing system 1000 is a system that outputs information related to organizational improvement in response to organizational challenges. An organization is a system achieved through the actions and / or communication of multiple people who share common goals and work together to achieve those goals, controlled by some means. Specific examples of organizations include corporations, government agencies, educational institutions, NPOs (Non-Profit Organizations), medical corporations, national hospital organizations, and families. In the following explanation, a medical corporation will be used as an example of an organization. Organizational challenges refer to problems that must be solved in order for the organization to improve, or factors that are hindering the achievement of its objectives. Examples of organizational challenges include healthy relationships, career support, motivation, quality and safety of medical care, workload reduction, organizational resilience (mental recovery or ability to bounce back), current trends among individuals within the organization, work systems, and personal stress levels among individuals within the organization.

[0010] The server device 100 is a device that provides the main functions of the information processing system 1000 and performs the main processes of the embodiments shown below (including the modified examples shown below).

[0011] The client device 110 is a device operated by employees related to a medical corporation (hereinafter, also simply referred to as members). Note that the employees related to the medical corporation are described as including staff in departments, administrators, management, etc. As a more specific example of the client device 110 as described above, there are a smartphone or a tablet terminal, etc. However, the client device 110 is not limited to a smartphone or a tablet terminal, and may be a PC (Personal Computer) or the like. The client device 110 may be any device as long as it can display a screen or the like described later.

[0012] In FIG. 1, for simplicity, only two client devices 110 included in the information processing system 1000 are illustrated, but it is not limited to two. Depending on the scale of the organization, the number of client devices 110 included in the information processing system 1000 is different.

[0013] Here, the information processing system described in the claims may be composed of a plurality of devices or may be composed of one device. When the information processing system described in the claims is composed of one device, an example of that device is the server device 100. When the information processing system described in the claims is composed of a plurality of devices, examples of the plurality of devices are cloud servers composed of a plurality of server devices that provide the functions of the server device 100.

[0014] 2. Hardware Configuration (1) Hardware Configuration of Server Device 100 FIG. 2 is a diagram showing an example of the hardware configuration of the server device 100. As shown in FIG. 2, the server device 100 includes, as a hardware configuration, a control unit 210, a storage unit 220, a communication unit 230, and an internal bus 240. The control unit 210, the storage unit 220, and the communication unit 230 are electrically connected via the internal bus 240.

[0015] The control unit 210 is a CPU (Central Processing Unit) or the like, and controls the entire server device 100.

[0016] The storage unit 220 is one of the following: HDD (Hard Disk Drive), ROM (Read Only Memory), RAM (Random Access Memory), SSD (Solid State Drive), or any combination thereof, and stores programs, data used by the control unit 210 when executing processing based on the programs, etc. The storage unit 220 is an example of a storage medium. Examples of data used by the control unit 210 when executing processing based on the programs include attribute information of each member constituting the organization, survey results such as the results of questionnaires for each member, setting values, predetermined evaluation criteria, etc.

[0017] In this specification, the data used by the control unit 210 when executing processing based on the program is described as being stored in the storage unit 220, but it may also be stored in the storage unit of another device that can communicate with the server device 100. In other words, the data may be stored in the storage unit of any device as long as the control unit 210 can access or retrieve it. The control unit 210 executes processing based on the program stored in the storage unit 220, thereby realizing the functions of the server device 100 and the processing of the server device 100 in sequence diagrams such as Figures 4, 5, and 16 described later.

[0018] The communications unit 230 connects the server device 100 to the network 150 and manages communication with other devices.

[0019] Note that the hardware configurations of the control unit 210, storage unit 220, and communication unit 230 are not limited to one. For example, multiple control units may be included in the server device 100. The same applies to the client device 110 shown below.

[0020] (2) Hardware configuration of client device 110 Figure 3 shows an example of the hardware configuration of the client device 110. As shown in Figure 3, the client device 110 includes, as a hardware configuration, a control unit 310, a storage unit 320, an input / output unit 330, a communication unit 340, and an internal bus 350. The control unit 310, the storage unit 320, the input / output unit 330, and the communication unit 340 are electrically connected via the internal bus 350.

[0021] The control unit 310 is a CPU or the like, and controls the entire client device 110.

[0022] The storage unit 320 is one of the following: HDD, ROM, RAM, SSD, etc., or any combination thereof, and stores programs, data used by the control unit 310 when executing processing based on the programs, etc. The storage unit 320 is an example of a storage medium.

[0023] In this specification, the data used by the control unit 310 when executing processing based on the program is described as being stored in the storage unit 320, but it may also be stored in the storage unit of another device that can communicate with the client device 110. In other words, the data may be stored in the storage unit of any device that the control unit 310 can access. The functions of the client device 110 are realized when the control unit 310 executes processing based on the program stored in the storage unit 320.

[0024] The input / output unit 330 is, for example, a touch panel, which outputs information and inputs information based on user operations.

[0025] The communications unit 340 connects the client device 110 to the network 150 and manages communication with other devices.

[0026] 3. Information Processing The information processing of Embodiment 1 will be described below.

[0027] (1) Overview of the process The control unit 210 acquires member information concerning the members that constitute the medical corporation. Member information is an example of member information. Member information includes the results of questionnaires given to each of the multiple members that constitute the medical corporation. In addition to the questionnaire results, member information may also include shift information and vital data for each of the multiple members. Shift information is information that shows which day of the week, from what time to what time, and where a member works. Vital data includes pulse rate, blood pressure, body temperature, electroencephalogram, respiratory rate, blinking rate, sleep duration, etc. Vital data is acquired based on data obtained by sensors installed on wearable devices held by each member, for example. The control unit 210 generates a screen based on the member information. The screen includes information on improvements to the medical corporation related to the medical corporation's issues. The improvement information includes information on the person who will implement the improvements. Improving a medical corporation is an example of organizational improvement. Organizational improvement refers to activities that improve the organization's structure, processes, culture, individual cognition, stress management, etc., in order for the organization to achieve its goals more efficiently and / or effectively.

[0028] This configuration allows for the generation of screens containing information related to organizational improvements concerning organizational challenges.

[0029] (2) Details of the process (2-1) Information processing related to questionnaires (surveys) Figure 4 is a sequence diagram (part 1) showing an example of information processing related to a questionnaire in the information processing system 1000. The control unit 210 periodically (for example, once every three months or once every six months) performs the following information processing related to the questionnaire. In sequence SQ401, the control unit 210 generates a questionnaire screen for each member belonging to the organization. The control unit 210 generates a questionnaire screen that includes a set of basic questions, which will be described later.

[0030] In sequence SQ402, the control unit 210 transmits each of the generated questionnaire screens to the corresponding client device 110. For the sake of simplicity, this specification assumes that each member of the medical corporation has a client device 110. For example, the control unit 210 stores the generated questionnaire screen in the storage unit 220 or the like. Then, when a display request is received from the client device 110, the control unit 210 retrieves the questionnaire screen corresponding to the member of the client device 110 that made the display request from the storage unit 220 or the like and transmits it to the client device 110.

[0031] Upon receiving the survey screen, in sequence SQ403, the control unit 310 of the client device 110 displays it on the input / output unit 330.

[0032] The control unit 310 receives survey results in response to member selection operations on the survey screen. Survey results consist of a question and the selected option from the options corresponding to that question. In sequence SQ404, the control unit 210 receives the survey results from the client device 110.

[0033] Upon receiving the survey results, in sequence SQ405, the control unit 210 stores the survey results, information indicating which survey it is, and information about the date and time the survey results were received as related data in the storage unit 220 or the like.

[0034] Here, the questionnaire refers to a set of questions about the organization. More specifically, the questionnaire consists of questions about members' opinions on the organization and their working styles within the organization. An example of a questionnaire is one used for stress checks within an organization (workplace). In this embodiment, the questionnaire is conducted multiple times. More specifically, in this embodiment, the questionnaire is repeatedly conducted at predetermined intervals (for example, every six months).

[0035] This questionnaire consists of basic items (basic questions) and detailed questions. The basic items are composed of multiple classification items, and each classification item is associated with multiple basic items. Examples of classification items include interpersonal relationships, career support, motivation, quality and safety of medical care, improvement of workload, organizational resilience, one's own or others' behavior, work system, and private life. For example, the classification item "career support" may be associated with several basic items such as "lifestyle," "achievement of career plan," and "support for career plan." Each basic item has a question and corresponding answer choices. An example of a question corresponding to "lifestyle" is, "Have you been able to achieve the lifestyle you aspire to in your current workplace over the past year?" The answer choices for this question include "Agree," "Somewhat agree," "Somewhat disagree," and "Disagree." The control unit 210 may also display a questionnaire screen on the client device 110 that includes an input field for free-response text in addition to the answer choices. The control unit 210 may then acquire the results of the free-response questionnaire via such input field. The same applies to the detailed questions below.

[0036] The detailed questions are a set of questions (the question text and the information set of the corresponding answer choices) whose content is selected or modified based on the results of the choices made in the basic items. Furthermore, the detailed questions are a set of questions whose content is selected or modified based on the member's job title and / or whether they are an administrator or not, as indicated in their job title information.

[0037] As mentioned above, the control unit 210 dynamically changes the survey screen, that is, the questions and corresponding answer choices included in the survey screen, according to the survey results. More specifically, the control unit 210 changes the questions and corresponding answer choices in the detailed questions group according to the answer choices in the basic items. In addition, the control unit 210 changes the questions and corresponding answer choices in the detailed questions group according to the member's job title information and / or whether they are an administrator or not.

[0038] In other words, the questionnaire consists of multiple sets of questions. The control unit 210 obtains the answers to the first set of questions as the questionnaire results. Based on the answers to the first set of questions, the control unit 210 modifies the content of the second set of questions that follows the first set of questions. The basic questions are an example of the first questionnaire group. The detailed questions are an example of the second questionnaire group.

[0039] (2-2) Information processing related to the console screen Figure 5 is a sequence diagram showing an example of information processing related to the generation of a console screen in the information processing system 1000. In sequence SQ501, the control unit 210 receives a request from the client device 110 to display a console screen. The console screen is a screen that outputs information about organizational improvements in response to organizational issues. For example, when a button is selected in area 610 of the console screen 600 shown in Figure 6 (described later), a display request corresponding to the button is sent from the client device 110 to the server device 100. For example, when button 611 is selected, a request to display a console screen including what the management department should do for the entire nursing department is sent from the client device 110 to the server device 100.

[0040] In sequence SQ502, the control unit 210 obtains the survey results from the storage unit 220, etc. As an example, the control unit 210 obtains the latest survey results from all members of the organization to which the member belongs from the storage unit 220, etc.

[0041] In sequence SQ503, the control unit 210 generates a console screen corresponding to the display request based on the content of the display request in sequence SQ501 (in the example in Figure 6, the content of the display request for the console screen of what the management department should do) and the results of the questionnaire obtained in sequence SQ502. With this configuration, it is possible to generate a console screen that corresponds to the display request and the results of the questionnaire. The control unit 210 also stores information related to organizational improvements concerning organizational issues included in the generated console screen as related data.

[0042] For example, the control unit 210 inputs the content of the display request (information indicating that button 611 was selected in the example in Figure 6) and the results of the survey into the trained model. The trained model is a model that has been trained using the content of the display request and the results of a survey conducted on each of the multiple members that make up the organization as input data, and information regarding improvements to the organization's issues corresponding to the content of the display request as output data. The control unit 210 generates a screen that includes the improvement information output from the trained model, corresponding to the content of the display request.

[0043] The control unit 210 may generate a screen containing information related to organizational improvements (hereinafter also simply referred to as improvement information) concerning organizational issues corresponding to the display request for each display request, or it may pre-generate improvement information to be included in the screen, corresponding to the screen, using a trained model or the like when survey results are obtained. The improvement information is also the information necessary when generating or displaying the screens shown in Figures 6 to 14, which will be described later.

[0044] In a configuration where improvement information is generated in advance, the control unit 210 stores the generated improvement information and identification information that identifies which screen the improvement information corresponds to in response to which display request in the storage unit 220 or the like, in association with each other. When the control unit 210 receives a display request from the client device 110, it retrieves the corresponding improvement information from the storage unit 220 or the like based on the identification information related to the display request. The control unit 210 may then generate a screen that includes the retrieved improvement information.

[0045] In sequence SQ504, the control unit 210 transmits the generated console screen to the client device 110. The processing of sequence SQ504 is an example of the process by which the control unit 210 controls the screen so that it is displayed on the member's device. Upon receiving a console screen, in sequence SQ505, the control unit 310 of the client device 110 displays the console screen on the input / output unit 330.

[0046] Each time the control unit 210 receives a display request from the client device 110, it performs the processing shown in Figure 5.

[0047] Figure 6 is a diagram (part 1) showing an example of the console screen 600. The console screen 600 includes area 610 and area 620. Area 610 is the main tab display area. The main tab display area displays, for example, a "Home" button, a "Management Department's Tasks" button 611, a "Departmental Improvement Proposal" button, and a "Compare by Department" button. As shown by the "Management Department's Tasks" button 611, the console screen in Figure 6 is an example of a screen that a person in charge of the management department, which manages the entire organization, displays on the client device 110. The control unit 210 identifies the account of the person who logged in based on the login information (e.g., user ID and password) obtained via the client device 110, and controls the display of a console screen corresponding to the affiliation information (department, division, etc.) associated with the account. Area 620 is a display area where information corresponding to the button selected in Area 610 is displayed. When the "Things the Management Department Should Do" button 611 is selected in Area 610, improvement information for "Things the Management Department Should Do for the Entire Nursing Department" and "Things the Management Department Should Do for Each Department" is displayed in Area 620, as shown in Figure 6.

[0048] The improvement information for "Things the Management Department should do for the entire Nursing Department" includes the following items (columns): priority 621, improvement item 622, target 623, measure 624, period 625, and start here 626.

[0049] Priority 621 indicates the priority of the improvement. More specifically, priority 621 indicates the priority of the target measure when there are multiple improvement measures. The control unit 210 controls the display of a predetermined number (3 in the example of the specification) or less of improvement information ranked based on the priority. This is because it would be difficult to implement all improvements even if a lot of improvement information is displayed.

[0050] Improvement item 622 provides information that concisely indicates improvement measures or policies. In the example in Figure 6, "human resources," "encouragement," and "balance of rewards" are shown as improvement items. Improvement item 622 can be understood as providing information that indicates the reasons why the organization is not in an ideal state.

[0051] Target 623 shows information about the individuals who will implement the improvement measures. In the example in Figure 6, "managers" are shown as the target for "human resources," "managers" are shown for "encouragement," and "management departments, executives, department managers, and administrative departments" are shown for "compensation balance." Target 623 can be said to show information that identifies the person responsible for implementing the improvement measures. Furthermore, the person responsible can be seen as the person in charge of the improvement measures. Displaying Target 623 can identify the person who should implement measures for organizational improvement, and the locus of responsibility within the organization can become clearer. Therefore, improvements within the organization can be implemented more reliably.

[0052] Policy 624 outlines improvement measures (or improvement measures). In the example in Figure 6, "Increasing staffing" is suggested for "Human resources," "Improving encouragement" for "Encouragement," and "Reviewing the entire compensation system based on actual burden" for "Balanced compensation." Information regarding improvements can be said to include information about improvement measures to be implemented by an individual. Furthermore, information regarding improvements can be said to include specific actions that the individual should take to improve the organization. By displaying measure 624, for example, the actions that the individual should take to improve the organization become clearer compared to displaying only improvement item 622 without displaying measure 624. Therefore, improvements within the organization can be implemented more effectively.

[0053] Period 625 indicates the period during which the measures will be implemented. In the example in Figure 6, all periods are six months. The period may also indicate the start and end dates of the measures, such as 2024 / 1 / 1 to 2024 / 6 / 30, or it may indicate only the end date, such as ~2024 / 6 / 30. Information regarding improvements can be said to include information about the period related to the improvement items. The timeframe information can be considered deadline information for the improvement. Displaying deadline information makes it easier to confirm urgency and set specific goals. It also allows for timely progress management of the improvement and can accelerate decision-making regarding the improvement.

[0054] First, step 626 indicates the initial steps that should be taken when implementing a policy. In other words, step 626 shows the most immediate steps in the policy implementation process. Displaying step 626 can, for example, make the implementation of the policy easier.

[0055] As shown in Figure 6, the improvement information contained in the console screen 600 includes multiple improvement items for addressing organizational challenges. Furthermore, each of these improvement items is accompanied by information indicating its priority.

[0056] In addition to the items (columns) shown in Figure 6, the improvement information included in the console screen may also include information (evidence information) that supports priority 621. Figure 7 shows an example of evidence information displayed in the evidence information item (column). For example, the evidence information item (column) is displayed to the right of "Start Here" 626 in Figure 6. For the sake of simplicity, Figure 7 shows evidence information regarding the resources of priority 1 person in Ward A. In the example in Figure 7, information for Ward A and Ward B is displayed for comparison. The numbers displayed to the right of each of overtime hours, person resources, recovery leave, and leisure leave are numbers obtained based on the results of the survey. The numerator value is closer to 100 when satisfaction is high and closer to 0 when satisfaction is low.

[0057] The control unit 210 controls the display of numerical values ​​that are lower than those of other departments or average values ​​of other organizations, etc., to indicate that the numerical value is low. In Figure 7, as an example of an indication that the numerical value is low, the frame surrounding the numerical value is displayed with a thick line. In the example in Figure 7, the numbers for personnel resources, recovery leave, and recreational leave in Ward A, and personnel resources in Ward B are surrounded by thick lines. Note that the indication that the numerical value is low is not limited to surrounding the numerical value with a thick line; the frame surrounding the numerical value may be displayed in a different color from other frames, the font of the numerical value itself may be different from the font of other numerical values, or the color of the numerical value itself may be different from the color of other numerical values. Displaying the numerical value in an indication that it is low can be understood as indicating that the item in question should take priority over other items. To further explain, by displaying an image of the frame, etc., managers of the department in question can easily grasp which items should be prioritized for implementation.

[0058] Referring to Figure 7, in Department A, the percentage of people satisfied with human resources is low, and the figures for recovery leave and leisure leave are also low. By referring to this information, we can conclude that it is appropriate that human resources are ranked first as an improvement item for Ward A, as shown in Figure 6.

[0059] The supporting information may also be displayed in an area further below area 620 in Figure 6.

[0060] Figure 8 is a diagram (part 2) showing an example of the console screen 600. When the "Department-Specific Improvement Proposals" button 612 is selected in area 610, improvement information for "Department-Specific Improvement Measures" as shown in Figure 8 is displayed in area 620. In the example in Figure 8, Ward A (Ward A 710) and Ward B (Ward B 720) are shown as examples of departments. This is an example of an organization composed of multiple organizational units. By selecting the "Department-Specific Improvement Proposals" button 612 in area 610, the measures to be implemented at the organizational unit level can be shown more clearly.

[0061] The improvement information for "Improvement Measures by Department" includes the following items (columns): Improvement Item 701, Target 702, Measure 703, Period 704, and Start Here 705. In the example in Figure 8, Wards A and B are shown as departments, but this is for illustrative purposes only. Improvement Item 701 shows information that concisely indicates the improvement measure or improvement policy. Target 702 shows information about the target of the improvement policy. Measure 703 shows the improvement policy (or improvement measure). Period 704 shows the period for implementing the policy. Start Here 705 shows what should be done first when implementing the policy. In addition to Start Here 705, or instead of Start Here 705, information showing the progress of the improvement measure, such as the progress of the improvement policy, may be shown. The progress can be displayed, for example, as a numerical value indicating the progress, such as a percentage, or as a symbol indicating the progress, such as A, B, C, etc.

[0062] As shown in Figure 8, the console screen 600 includes information about the improvement, along with information about the organizational unit to which that person belongs.

[0063] Figure 9 is a diagram (part 3) showing an example of the console screen 600. When the "Department-Specific Improvement Proposals" button 612 is selected in area 610, improvement information for "Department-Specific Improvement Measures" as shown in Figure 9 may be displayed in area 620. The console screen 600 in Figure 9 displays not only improvement information, but also information about the strengths and positive aspects of each department.

[0064] In the example in Figure 9, "Overtime Hours" (811) is displayed as one of the strengths of Ward A (810). Furthermore, "Overtime Hours" (811) indicates that the overtime hours are in a better state compared to other items. In addition, in the example in Figure 9, "Private Support" (821) is displayed as one of the strengths of Ward B (820). Furthermore, "Private Support" (821) indicates that private support is in a better state compared to other items. As shown in Figure 9, the information regarding improvements includes items within the organization that have a relatively low need for improvement. Items with a relatively low need for improvement include the strengths and advantages of Ward A (810) and "overtime hours" (811), and the strengths and advantages of Ward B (820) and "private support" (821). Items with a relatively low need for improvement can be considered as items that do not need improvement. Furthermore, if the strengths and advantages (810) meet certain conditions, such as having a value higher than a threshold, it may be indicated as an overwhelmingly good item in the target organization. By using such indications, it is possible to create a psychological leeway for the person responsible for implementing organizational improvements to accept departmental improvement information.

[0065] In the example shown in Figure 9, improvement information and information about the department's strengths or positive aspects are displayed on the same screen. However, the control unit 210 may control the screen display so that the department's improvement information is displayed after the information about the department's strengths or positive aspects is displayed. Furthermore, the control unit 210 may display information about the department's strengths or advantages and information about areas for improvement in different ways. Examples of different ways of displaying the information include changing the font, changing the thickness of the text string, changing the background color of the information, or adding additional information to clearly indicate that the information is different.

[0066] By displaying positive aspects or strengths, motivation for improvement can be increased, and this can serve as material for growth into a better organization. Furthermore, by controlling the display of information on the department's positive aspects or strengths before displaying the department's improvement information on the screen, it is possible to create a psychological space for the person responsible for implementing organizational improvements to accept the department's improvement information.

[0067] Figure 10 is a diagram (part 4) showing an example of the console screen 600. When the "Improvement Proposals by Department" button 612 is selected in area 610, information about other departments that require cooperation in implementing improvement measures may be displayed in area 620. In the example shown in Figure 10, the Human Resources Department's information and a button 910 for contacting the Human Resources Manager are displayed as information about other departments that require cooperation when implementing the item "Human Resources" and the measure "Improvement of Skill Education Management." As shown in Figure 10, the information regarding improvements includes information from multiple organizational units. This information includes information about the person who will carry out the improvements in one organizational unit, and information about the person who will need to cooperate when carrying out improvements in a different organizational unit.

[0068] Furthermore, the control unit 210 may display information regarding improvement measures taken by members and information regarding individuals from other organizations who may need to cooperate when implementing these improvement measures in different ways on the console screen. Examples of different ways of displaying the information include changing the font, changing the thickness of the text, changing the background color of the information, or adding additional information to clearly indicate that the information is different.

[0069] For example, when button 910 is selected, the control unit 210 displays a predetermined screen for contacting the relevant person. The predetermined screen may include GUI components for selecting functions to send and receive messages with the relevant person, along with improvement information; it may also include the relevant person's affiliation information and contact information; or it may include GUI components for scheduling a meeting with the relevant person or generating access information for a web conference for the meeting. Alternatively, when button 910 is selected, the control unit 210 may automatically send a predetermined message to the target person (in the example of Figure 8, the Human Resources Manager of the Human Resources Department) without displaying the predetermined screen. Furthermore, by operating button 910, contact with the relevant person is made easier, and the implementation of improvement measures that include the relevant person can be ensured. In other words, measures can be implemented in a way that involves the relevant person.

[0070] Furthermore, in these processes, the control unit 210 acquires member information regarding the members that make up the organization. Based on the member information, the control unit 210 generates a screen. The screen contains information about improvements to the organization's issues. The organization is composed of multiple organizational units. The improvement information includes information about multiple organizational units. The information about multiple organizational units can be said to include information about the person who will carry out the improvement of one organizational unit, and information about the person who will need to cooperate when carrying out the improvement of an organizational unit different from one.

[0071] The improvement information displayed in area 620 of the console screen is configured to be selectable. For example, in the console screen 600 of Figure 8, when improvement information 730 is selected, the control unit 210 controls the display of more detailed information about improvement information 730 in area 620.

[0072] Figures 6 to 10 above illustrate the console screen used by the management department, which oversees the entire organization. This management department can view information from multiple departments, as shown in Figures 6 to 10. Below, we will describe an example of a console screen used by a manager of a single department within the organization.

[0073] Figures 11 to 13 show examples of console screen 1200. Console screen 1200 is an example of a console screen viewed by a manager of a department (Department A in the example of Figure 11). Scrolling down on the right side of Figure 11 will transition the screen to Figures 11, 12, and 13. In other words, Figures 11 to 13 constitute a single screen. Console screen 1200 includes items 1210 for improvement measures within the department (see Figure 11) and items 1240 for improvement measures implemented by external parties for the improvement of the target department (see Figure 12). That is, in console screen 1200 shown in Figures 11 and 12, improvement measures to be implemented internally and externally for the target department are displayed separately. This allows, for example, the manager of the target department to more reliably understand the items they should manage themselves. Also, as shown in Figure 11, multiple improvement measures are displayed for the workload with the highest priority. The user can select one improvement measure from several options. That is, in the example shown in Figure 11, several improvement measure candidates are displayed, and the user can select which improvement measure to implement. Figure 13 displays graphs and other data related to the results of a questionnaire regarding the improvement measure items. As shown in Figure 13, the display of graphs and other data allows the user to more clearly understand the situation regarding the improvement measure items. The control unit 210 may also output not only the results of the questionnaire for the relevant department, but also comparison results with other departments or departments in multiple other organizations.

[0074] For example, when a work burden improvement measure 1220 is selected on the console screen 1200 shown in Figure 11, the control unit 210 controls the display of an example of more detailed improvement information on the screen. This example of more detailed improvement information will hereafter be referred to as detailed improvement information. Figure 14 shows an example of detailed improvement information. The detailed improvement information in Figure 14 includes the following items (columns): improvement item 1040, target 1041, measure 1042, and period 1043. The improvement item 1040, target 1041, measure 1042, and period 1043 in Figure 14 are the same as the improvement item, target, measure, and period of the selected improvement measure 1220 in Figure 11, respectively.

[0075] Furthermore, the detailed improvement information screen includes information on the improvement item 1010, which indicates the details of the improvement information; information on what should be done first, titled "Start Here: What to Do Now" 1020; and improvement goals related to the organization's challenges 1030. The inclusion of improvement goals related to the organization's challenges 1030 makes it more likely that improvement measures will be implemented.

[0076] Furthermore, the detailed improvement information screen includes more detailed information about the improvement, specifically information about a multi-step approach. For example, in the example in Figure 14, the improvement measures that the user should take each month when the deadline for the improvement measures is six months is shown. Also, if the improvement measures to be taken each month consist of multiple stages, as shown in Figure 14, the improvement measures (more specifically, information about the measures) that the user should take at each step are shown, such as Step 1, Step 2, etc. In the example in Figure 14, the completion of Step 1 for the first month is indicated by a GUI component representing a check.

[0077] If the improvements for Step 2 in the first month are completed, selecting the "Completed" button will display a GUI component indicating a checkmark next to the corresponding step.

[0078] As shown in Figure 14, when improvement measures are implemented in multiple stages, the information regarding the improvement can be said to include information about the measures taken at each of the stages. Furthermore, as shown in Figure 14, the information regarding the improvement includes information about the measures taken at each of the stages, as well as information about the timing of their implementation.

[0079] Even when improvement measures are implemented in multiple stages, a screen containing information like that shown in Figure 14 is displayed on the client device 110, allowing users to confirm what needs to be done and proceed with the improvement measures step by step. Furthermore, by implementing improvements in stages rather than all at once, improvements can be carried out without imposing an excessive burden on the organization. In addition, when improvement measures are implemented in multiple stages, displaying all stages, in other words, the start and end stages, along with the item (stage) that needs to be done now, makes it possible to grasp the progress of the improvement measures, and the improvement measures can be implemented more reliably.

[0080] Furthermore, as shown in Figure 14, the detailed improvement information includes a "Register Improvement Measure" button 1060. When the "Register Improvement Measure" button 1060 is selected, the improvement measure shown in Figure 14 is registered. Specifically, improvement measure 1220 is selected as the workload with the highest priority, as shown in Figure 11. The user can also confirm the registered improvement measure by selecting the "Manage Improvement Measures" button 1230 on the console screen 1200 shown in Figure 11. That is, when the control unit 210 detects that the "Manage Improvement Measures" button 1230 on the console screen 1200 has been selected, it displays a screen containing the registered improvement measures, as shown in Figure 15. Figure 15 is a diagram showing an example of a screen displaying registered improvement measures. The screen shown in Figure 15 displays the registered improvement measures. To further explain, by displaying the registered improvement measures independently, the user can more easily understand which improvement measures should be implemented.

[0081] Furthermore, as shown in Figure 14, the screen containing detailed improvement information displays the "Start Human Resources Assessment with Periodic Check" button 1050 and the "Start Human Resources Assessment with Periodic Check" button 1070 at predetermined positions in the middle of multiple steps. When either the "Start Human Resources Assessment with Periodic Check" button 1050 or the "Start Human Resources Assessment with Periodic Check" button 1070 is selected, the process shown in Figure 16 below is executed.

[0082] Figure 16 is a sequence diagram (part 2) showing an example of information processing related to questionnaires in the information processing system 1000. In sequence SQ901, the control unit 210 is displayed before the selected "Start Human Resource Assessment with Periodic Check" button and acquires improvement information related to the completed improvement measures (for example, what kind of improvement measures they were, and whether or not those improvement measures were implemented).

[0083] In sequence SQ902, the control unit 210 generates a questionnaire screen based on the improvement information acquired in sequence SQ901. For example, the control unit 210 generates a questionnaire screen that includes a set of questions inquiring about the implemented improvement measures. These questions may be included in a set of basic questions or a set of detailed questions.

[0084] These processes are an example of how the control unit 210 determines the content of the next questionnaire, which will be conducted after a predetermined period has elapsed, based on information regarding improvements.

[0085] By performing this processing, the control unit 210 can understand, through the results of the survey, whether the organization's issues have been improved. Furthermore, if the improvements have not been carried out appropriately, the control unit 210 can take action such as proposing different improvement measures or conducting a survey to investigate the reasons why the improvements were not carried out appropriately. In addition, by displaying the "Start Human Resources Assessment in Periodic Check" button 1050 and the "Start Human Resources Assessment in Periodic Check" button 1070, etc., the survey can be reliably conducted at predetermined timings. Moreover, instead of displaying the "Start Human Resources Assessment in Periodic Check" button 1050 and the "Start Human Resources Assessment in Periodic Check" button 1070, etc., the survey may be conducted upon receiving information indicating that the improvement measures in the previous stage have been completed. Furthermore, if periodic surveys determine that the proposed improvement measures have appropriately addressed the issues, the control unit 210 may retrain (reinforce) the improvement measure suggestion model to output more appropriate improvement measures.

[0086] As described above, Embodiment 1 can generate a screen containing information related to organizational improvements concerning organizational issues. The improvement information includes information about the person who will implement the improvements. Furthermore, by displaying such a screen to members of the organization, information about who will implement the improvements can be clearly presented.

[0087] (Variation 1) The following describes Modification 1 of Embodiment 1. Modification 1 is included in Embodiment 1 and is not a different embodiment from Embodiment 1. Configurations and processes not described in Modification 1 are the same as in Embodiment 1.

[0088] Modification Example 1 describes an example of the process when improvement information is selected and detailed improvement information is displayed. In particular, the explanation will be given using the example of holding a workshop within the organization to which the member belongs as one of the improvement measures. A workshop refers to an experiential course, group learning, or research meeting that emphasizes the initiative of the participants.

[0089] When the control unit 210 holds a workshop, it adjusts the participants and / or duration of the workshop based on the results of a survey conducted by the department holding the workshop. For example, if the survey results from the department holding the workshop indicate that overtime is less than the average for other departments, the control unit 210 may broaden the participants (for example, to include all members of the relevant organization) and lengthen the workshop beyond the standard value (for example, 30 minutes) to 40 minutes. On the other hand, if the survey results from the department holding the workshop indicate that overtime is more than the average for other departments, the control unit 210 may limit the participants (for example, to include managers of the relevant organization) and shorten the workshop beyond the standard value (for example, 30 minutes) to 20 minutes.

[0090] This structure allows organizations to consider the resources of their members and set appropriate target audiences and timeframes when providing concrete solutions to problems.

[0091] (Modification 2) The following describes a modified example 2 of Embodiment 1. Modified example 2 is included in Embodiment 1 and is not a different embodiment from Embodiment 1. Configurations and processes not described in Modified Example 2 are the same as in Embodiment 1.

[0092] In the embodiments described above, the trained model was described as outputting improvement measures. However, in the modified example 2, the memory unit 220, etc., may store combinations of organizational issues and improvement information for those issues (combination data). Then, the control unit 210 in the modified example 4 identifies organizational issues based on the results of the questionnaire. Then, based on the identified organizational issues, the control unit 210 obtains improvement information for those issues from the combination data. The control unit 210 may also generate a console screen that includes the obtained improvement information.

[0093] This configuration also allows for the output of information regarding improvements made by members involved in the organization in response to organizational challenges.

[0094] Furthermore, in the embodiments described above, the server device 100 was described as generating the screen. However, the server device 100 may acquire the data necessary for screen generation and transmit it to the client device 110. The client device 110 may then generate and display the screen based on the received data.

[0095] (Other variations) The following describes other modifications of Embodiment 1. These other modifications are included in Embodiment 1 and do not represent different embodiments from Embodiment 1. Configurations and processes not described in the other modifications are the same as in Embodiment 1.

[0096] The embodiments described above show examples of outputting improvement information on the console screen. However, the control unit 210 may output improvement information along with the screen, or instead of on the screen, by voice or other means. Furthermore, in the embodiments described above, the control unit 210 was described as generating a screen based on member information. However, the screen may also be generated based on sales targets, production targets, customer information, number of patients, patient severity, patient distribution, or hospital admission / discharge frequency, in addition to member information. To elaborate further, the control unit 210 may not only generate a screen based on member information, but may also acquire predetermined numerical values ​​indicating the operational status of the target organization, either together with or in place of member information, and generate an image based on these numerical values.

[0097] <Note> The product may be provided in any of the following embodiments. (Note 1) An information processing system, Having at least one control unit, The control unit, Obtain member information about the members that make up the organization, Based on the aforementioned member information, a screen is generated. The aforementioned screen contains information relating to the organization's challenges and improvements, The information regarding the aforementioned improvements includes information about the person who will implement the improvements. Information processing system. (Note 2) The information processing system described in Appendix 1, The information relating to the improvements includes information relating to the measures taken by the person concerned to those improvements. Information processing system. (Note 3) The information processing system described in Appendix 2, If the measures to be taken regarding the aforementioned improvements are implemented in multiple stages, The information regarding the improvements includes information on the measures taken at each of the multiple stages. Information processing system. (Note 4) The information processing system described in Appendix 3, The information regarding the improvement includes, for each of the multiple stages, information regarding the measures and information regarding the timing of their implementation. Information processing system. (Note 5) The information processing system described in Appendix 1, The aforementioned organization is composed of multiple organizational units, The information regarding the improvements includes information about the person implementing the improvements, as well as information about the organizational unit to which that person belongs. Information processing system. (Note 6) The information processing system described in Appendix 1, The information regarding the improvements includes several improvement items for the organizational issues, Each of the aforementioned improvement items is accompanied by information indicating its priority. Information processing system. (Note 7) The information processing system described in Appendix 6, The information relating to the improvements includes information relating to the period of the improvement items. Information processing system. (Note 8) The information processing system described in Appendix 1, The information regarding the aforementioned improvements includes items among the organization's issues for which the need for improvement is relatively low. Information processing system. (Note 9) The information processing system described in Appendix 1, The aforementioned organization is composed of multiple organizational units, The aforementioned information on improvements includes information from multiple organizational units, The information of the aforementioned multiple organizational units includes information on the person who will carry out the improvement of one organizational unit, and information on the person who will need to cooperate when carrying out the improvement of an organizational unit different from the aforementioned one. Information processing system. (Note 10) The information processing system described in Appendix 1, The member information includes the results of a questionnaire administered to each of the multiple members constituting the organization. Information processing system. (Note 11) The information processing system described in Appendix 10, The aforementioned questionnaire consists of multiple sets of questions, The control unit, The responses to the first set of questions from the aforementioned set of multiple questions are obtained as the results of the questionnaire. Based on the answers to the first set of questions, the content of the second set of questions following the first set of questions is modified. Information processing system. (Note 12) The information processing system described in Appendix 10, The control unit, Based on the information regarding the improvements mentioned above, the content of the next questionnaire to be administered after a predetermined period has elapsed since the previous questionnaire will be determined. Information processing system. (Note 13) The information processing system described in Appendix 10, The control unit, The results of the aforementioned questionnaire are input into the trained model. The aforementioned trained model is a trained model that has been trained using the results of questionnaires conducted on each of the multiple members constituting the organization as input data, and information regarding organizational improvement related to the organization's challenges as output data. The screen is generated, which includes information about the improvements output from the trained model. Information processing system. (Note 14) The information processing system described in Appendix 1, The control unit, Control the screen so that it is displayed on the member's device. Information processing system. (Note 15) An information processing system, Having at least one control unit, The control unit, Obtain member information about the members that make up the organization, The aforementioned screen contains information regarding organizational improvement related to the organization's challenges. Based on the aforementioned member information, a screen is generated. The aforementioned organization is composed of multiple organizational units, The aforementioned information on improvements includes information from multiple organizational units, The information of the aforementioned multiple organizational units includes information on the person who will carry out the improvement of one organizational unit, and information on the person who will need to cooperate when carrying out the improvement of an organizational unit different from the aforementioned one. Information processing system. (Note 16) An information processing method performed by an information processing system, Obtain member information about the members that make up the organization, Based on the aforementioned member information, a screen is generated. The aforementioned screen contains information relating to the organization's challenges and improvements, The information regarding the aforementioned improvements includes information about the person who will implement the improvements. Information processing methods. (Note 17) An information processing method performed by an information processing system, Obtain member information about the members that make up the organization, The aforementioned screen contains information regarding organizational improvement related to the organization's challenges. Based on the aforementioned member information, a screen is generated. The aforementioned organization is composed of multiple organizational units, The aforementioned information on improvements includes information from multiple organizational units, The information of the aforementioned multiple organizational units includes information on the person who will carry out the improvement of one organizational unit, and information on the person who will need to cooperate when carrying out the improvement of an organizational unit different from the aforementioned one. Information processing methods. (Note 18) It is a program, Computers, A program to function as an information processing system as described in any one of the appendices 1 through 15.

[0098] While various embodiments of the present invention have been described, these are presented as examples only and are not intended to limit the scope of the invention. Novel embodiments can be implemented in a variety of other forms, and various omissions, substitutions, and modifications can be made without departing from the spirit of the invention. Embodiments and variations thereof are included in the scope and spirit of the invention, as well as in the claims and their equivalents. The embodiments and their variations may be implemented in any combination. [Explanation of symbols]

[0099] 100: Server device 110: Client device 150: Network 210: Control Unit 220: Storage section 230: Communications Department 1000: Information Processing System

Claims

1. An information processing system, Having at least one control unit, The control unit, Obtain member information about the members that make up the organization, Based on the aforementioned member information, a screen is generated. The aforementioned screen contains information relating to the organization's challenges and improvements, The information regarding the improvements includes information about the person who will implement the improvements. Information processing system.

2. The information processing system according to claim 1, The information relating to the improvements includes information relating to the measures taken by the person concerned to those improvements. Information processing system.

3. The information processing system according to claim 2, If the aforementioned improvement measures are implemented in multiple stages, The information regarding the improvements includes information on the measures taken at each of the multiple stages. Information processing system.

4. The information processing system according to claim 3, The information relating to the improvements includes, for each of the multiple stages, information on the measures and information on the timing of their implementation. Information processing system.

5. The information processing system according to claim 1, The aforementioned organization is composed of multiple organizational units, The information regarding the improvements includes information about the person implementing the improvements, as well as information about the organizational unit to which that person belongs. Information processing system.

6. The information processing system according to claim 1, The information regarding the improvements includes several improvement items for the organizational issues, Each of the aforementioned improvement items is accompanied by information indicating its priority. Information processing system.

7. The information processing system according to claim 6, The information relating to the improvements includes information relating to the period of the improvement items. Information processing system.

8. The information processing system according to claim 1, The information regarding the aforementioned improvements includes items among the organization's issues for which the need for improvement is relatively low. Information processing system.

9. The information processing system according to claim 1, The aforementioned organization is composed of multiple organizational units, The aforementioned information on improvements includes information from multiple organizational units, The information of the aforementioned multiple organizational units includes information on the person who will carry out the improvement of one organizational unit, and information on the person who will need to cooperate when carrying out the improvement of an organizational unit different from the aforementioned one. Information processing system.

10. The information processing system according to claim 1, The member information includes the results of a questionnaire administered to each of the multiple members constituting the organization. Information processing system.

11. An information processing system according to claim 10, The aforementioned questionnaire consists of multiple sets of questions, The control unit, The responses to the first set of questions from the aforementioned set of multiple questions are obtained as the results of the questionnaire. Based on the answers to the first set of questions, the content of the questions in the second set of questions following the first set of questions is modified. Information processing system.

12. An information processing system according to claim 10, The control unit, Based on the information regarding the improvements mentioned above, the content of the next questionnaire to be administered after a predetermined period has elapsed since the previous questionnaire will be determined. Information processing system.

13. An information processing system according to claim 10, The control unit, The results of the aforementioned questionnaire are input into the trained model. The aforementioned trained model is a trained model that has been trained using the results of questionnaires conducted on each of the multiple members constituting the organization as input data, and information regarding organizational improvement related to the organization's challenges as output data. The screen is generated, which includes information about the improvements output from the trained model. Information processing system.

14. The information processing system according to claim 1, The control unit, Control the screen so that it is displayed on the member's device. Information processing system.

15. An information processing system, Having at least one control unit, The control unit, Obtain member information about the members that make up the organization, Based on the aforementioned member information, a screen is generated. The aforementioned screen contains information regarding organizational improvement related to the organization's challenges, The aforementioned organization is composed of multiple organizational units, The aforementioned information on improvements includes information from multiple organizational units, The information of the aforementioned multiple organizational units includes information on the person who will carry out the improvement of one organizational unit, and information on the person who will need to cooperate when carrying out the improvement of an organizational unit different from the aforementioned one. Information processing system.

16. An information processing method performed by an information processing system, Obtain member information about the members that make up the organization, Based on the aforementioned member information, a screen is generated. The aforementioned screen contains information relating to the organization's challenges and improvements, The information regarding the improvements includes information about the person who will implement the improvements. Information processing methods.

17. An information processing method performed by an information processing system, Obtain member information about the members that make up the organization, Based on the aforementioned member information, a screen is generated. The aforementioned screen contains information regarding organizational improvement related to the organization's challenges, The aforementioned organization is composed of multiple organizational units, The aforementioned information on improvements includes information from multiple organizational units, The information of the aforementioned multiple organizational units includes information on the person who will carry out the improvement of one organizational unit, and information on the person who will need to cooperate when carrying out the improvement of an organizational unit different from the aforementioned one. Information processing methods.

18. It is a program, Computers, A program for functioning as an information processing system according to any one of claims 1 to 15.

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