Terminal, system, method for controlling the terminal, and program

Abstract

We will provide a terminal that enables review sites and similar platforms to collect a large number of ratings for restaurants and other establishments. [Solution] The terminal comprises a first acquisition means and a posting control means. The first acquisition means acquires information regarding user evaluations of the provided service. The posting control means uses the acquired evaluation information to post the user's evaluation of the provided service to the evaluation site. The terminal may further comprise a second acquisition means for acquiring information regarding the service provided to the user, and a transmission means for transmitting the acquired service information to a server device managed by the service provider.

Description

Technical Field

[0001] The present invention relates to a terminal, a system, a method for controlling a terminal, and a program.

Background Art

[0002] There is a technique for an employee at a store or the like to know an evaluation by a customer who has purchased a product or the like.

[0003] For example, Patent Document 1 describes providing an information processing apparatus and a program that enable an operator who has been evaluated on an evaluation result by a customer to know it. The information processing apparatus of Patent Document 1 includes a reception unit that receives an input of an evaluation for an operator who performs an operation related to a transaction with a customer, and an evaluation output unit that outputs evaluation result information for displaying an evaluation result representing the evaluation received by the reception unit on a display unit for the operator to view.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] Evaluations of restaurants and the like (so-called word-of-mouth) are often calculated based on the results of questionnaires answered by customers after receiving services. For example, for users who have made a reservation at a restaurant via a word-of-mouth site, an email requesting a questionnaire response is sent, and by the user answering the questionnaire, an evaluation (for example, a score) is posted on the word-of-mouth site.

[0006] However, there are users who find it troublesome to answer the questionnaire and users who forget to answer. Therefore, word-of-mouth sites (evaluation sites) cannot obtain many evaluations.

[0007] Furthermore, the above problem cannot be solved by applying the technology disclosed in Patent Document 1. Patent Document 1 only discloses technology for store employees to directly know customer evaluations.

[0008] The primary objective of this invention is to provide a terminal, a system, a terminal control method, and a program that contribute to enabling review sites and the like to obtain a large number of ratings for restaurants and other establishments. [Means for solving the problem]

[0009] According to a first aspect of the present invention, a terminal is provided that includes a first acquisition means for acquiring information on user evaluations of a provided service, and a posting control means for posting the user's evaluation of the provided service to an evaluation site using the acquired evaluation information.

[0010] A second aspect of the present invention provides a system comprising a store terminal and a server device, wherein the store terminal, upon acquiring information regarding a user's evaluation of a service provided to the user, uses the acquired evaluation information to post the user's evaluation to an evaluation site; upon acquiring information regarding a service provided to the user, transmits the acquired service information to the server device; the server device stores the received service information, generates content to be posted to a Social Networking Service (SNS) using the stored service information, and posts the generated content to the SNS.

[0011] A third aspect of the present invention provides a terminal control method that acquires information regarding user evaluations of a provided service and uses the acquired evaluation information to post the user's evaluation of the provided service to an evaluation site.

[0012] According to a fourth aspect of the present invention, a program is provided for a computer installed in a terminal to perform the following: a process of acquiring information on user evaluations of a provided service, and a process of posting the user's evaluation of the provided service to an evaluation site using the acquired evaluation information. [Effects of the Invention]

[0013] According to each aspect of the present invention, a terminal, a system, a terminal control method, and a program are provided that contribute to enabling review sites, etc., to obtain a large number of ratings for restaurants, etc. However, the effects of the present invention are not limited to those described above. The present invention may produce other effects in lieu of or in conjunction with the effects described above. [Brief explanation of the drawing]

[0014] [Figure 1] Figure 1 is a diagram illustrating the outline of one embodiment. [Figure 2] Figure 2 is a flowchart illustrating the operation overview of one embodiment. [Figure 3] Figure 3 shows an example of a schematic configuration of an information processing system according to the embodiment of this disclosure. [Figure 4] Figure 4 is a diagram illustrating the operation of an information processing system according to an embodiment of this disclosure. [Figure 5] Figure 5 shows an example of the display on a store terminal according to an embodiment of this disclosure. [Figure 6] Figure 6 is a diagram illustrating the operation of an information processing system according to an embodiment of this disclosure. [Figure 7] Figure 7 shows an example of the display on a store terminal according to an embodiment of this disclosure. [Figure 8] Figure 8 is a diagram illustrating the operation of an information processing system according to an embodiment of this disclosure. [Figure 9] Figure 9 shows an example of the processing configuration of a store terminal according to an embodiment of this disclosure. [Figure 10]FIG. 10 is a diagram showing an example of a processing configuration of a server device according to an embodiment of the present disclosure. [Figure 11] FIG. 11 is a diagram showing an example of a service management database according to an embodiment of the present disclosure. [Figure 12] FIG. 12 is a diagram showing an example of a display of a terminal according to an embodiment of the present disclosure. [Figure 13] FIG. 13 is a sequence diagram showing an example of the operation of an information processing system according to an embodiment of the present disclosure. [Figure 14] FIG. 14 is a diagram showing an example of a processing configuration of a store terminal according to a modified example of an embodiment of the present disclosure. [Figure 15] FIG. 15 is a diagram for explaining the operation of an information processing system according to a modified example of an embodiment of the present disclosure. [Figure 16] FIG. 16 is a diagram showing an example of a hardware configuration of a store terminal according to the present disclosure.

MODE FOR CARRYING OUT THE INVENTION

[0015] First, an overview of an embodiment will be described. Note that the reference numerals in the drawings appended to this overview are for convenience of each element as an example to assist understanding, and the description of this overview is not intended to be limiting in any way. Also, unless otherwise specified, the blocks shown in each drawing represent a configuration in terms of functional units, not hardware units. The connection lines between the blocks in each figure include both bidirectional and unidirectional ones. The one-way arrow schematically shows the flow of the main signal (data) and does not exclude bidirectionality. In this specification and the drawings, for elements that can be similarly described, duplicate description may be omitted by assigning the same reference numerals.

[0016] A terminal 100 according to one embodiment includes a first acquisition means 101 and a posting control means 102 (see Figure 1). The first acquisition means 101 acquires information regarding user evaluations of the provided service (step S1 in Figure 2). The posting control means 102 uses the acquired evaluation information to post the user's evaluation of the provided service to the evaluation site (step S2).

[0017] Terminal 100 is installed in restaurants and other establishments. Terminal 100 acquires ratings (user ratings) for the services provided to users. Terminal 100 posts the acquired ratings to rating sites (review sites). For example, when settling the bill for a meal, a rating for the above service is acquired and posted directly to the rating site. As a result, rating sites (review sites) can acquire a large number of ratings for restaurants and other establishments.

[0018] Specific embodiments will be described in more detail below with reference to the drawings.

[0019] [First Embodiment] The first embodiment will be described in more detail with reference to the drawings.

[0020] [System Configuration] Figure 3 is a diagram showing an example of the schematic configuration of an information processing system according to the embodiment disclosed herein. As shown in Figure 3, the information processing system includes a server device 10 and a store terminal 20.

[0021] Server device 10 is a server managed and operated by a business operator such as a restaurant or bar. For example, server device 10 is a server that disseminates information related to restaurants. Server device 10 may be installed in the building of the business operator, or it may be installed on a network (on the cloud).

[0022] The store terminal 20 is a terminal installed in each restaurant. Restaurant employees use the store terminal 20 to provide services to customers. For example, employees use the store terminal 20 to process payments (accounts) for meals.

[0023] For example, store terminal 20 is a POS (Point of Sale) terminal. Alternatively, store terminal 20 could be a computer or a tablet device. Although Figure 3 shows store terminal 20 outside the restaurant, in reality, store terminal 20 is often installed inside the restaurant.

[0024] Users possess a terminal 30 such as a personal computer or smartphone. Users operate the terminal 30 to access evaluation sites, etc., and input or retrieve various information.

[0025] The devices shown in Figure 3 (server device 10, store terminal 20, terminal 30) are connected by wired or wireless communication means and are configured to communicate with each other.

[0026] The configuration of the information processing system shown in Figure 3 is illustrative and not intended to limit the possible configurations. For example, the system may include multiple server devices 10. Load balancing and redundancy may be achieved by using multiple server devices 10.

[0027] Furthermore, while Figure 3 illustrates one store terminal 20 corresponding to one restaurant, multiple store terminals 20 may be installed in a single restaurant. In addition, Figure 3 illustrates the system configuration when one business operator manages a restaurant. When multiple businesses each operate a restaurant, the system includes a server device 10 and store terminals 20 corresponding to each business operator.

[0028] [General operation] Next, we will describe the general operation of the information processing system according to the first embodiment.

[0029] <Data utilization> Restaurant employees use the store terminal 20 to process payments for meals and other services. Once payment is complete, the employee inquires whether the restaurant may use information about the services provided to the customer (see Figure 4). For example, the employee obtains consent for the information about the service to be used to create content posted on SNS (Social Networking Service).

[0030] When a customer consents to the use of information regarding the services they received (hereinafter referred to as "service information"), the employee enters this into the store terminal 20. For example, the employee presses the "Data Utilization" button displayed on the store terminal 20 (see Figure 5).

[0031] Upon pressing the data utilization button, the store terminal 20 sends a "service provision notification" containing information about the services provided to the server device 10 (see Figure 6). The service provision information includes the date and time the service was provided to the customer, the number of customers, the menu items provided and their unit prices, the total amount paid, the name of the restaurant, etc.

[0032] The above service information is obtained when payment for the meal is processed. Alternatively, employees may enter information such as the number of customers into the store terminal 20 as needed. The restaurant name is pre-configured in the store terminal 20.

[0033] When server device 10 receives a service provision notification, it stores the information contained in the notification in the service management database. Details of the service management database will be described later.

[0034] The server device 10 periodically or at predetermined intervals accesses the service management database and generates content to post to SNS using the information stored in the database.

[0035] For example, server device 10 generates content to post on social media, such as a ranking of best-selling products over a predetermined period (e.g., one week, one month). Server device 10 posts the generated content to the restaurant's social media account (the restaurant's official account). For example, server device 10 posts the generated content to social media platforms such as message sharing type, photo sharing type, or diary type.

[0036] <Submit a review> Restaurant staff, etc., will obtain evaluations from customers regarding the overall service provided and the food served, before or after inquiring about the possibility of using the above-mentioned information on the services provided. For example, staff will ask customers for scores on a 5-point scale and their impressions. Furthermore, staff will obtain the customer's consent to post the obtained evaluation on a review site (review site).

[0037] Once a customer agrees to post a review, restaurant staff members press the review posting button displayed on the store terminal 20 (see Figure 5). In response to the pressing of this review posting button, the store terminal 20 obtains information regarding the customer's evaluation of the service provided (hereinafter referred to as "evaluation information").

[0038] For example, the store terminal 20 uses a GUI (Graphical User Interface) as shown in Figure 7 to acquire evaluation information (for example, evaluations that employees have heard from customers).

[0039] Upon obtaining the evaluation information, the store terminal 20 posts the customer's evaluation to an evaluation site that publishes comments (consumer comments; so-called word-of-mouth) about numerous restaurants.

[0040] Specifically, the store terminal 20 accesses the evaluation site, enters the evaluation information (score, comments) obtained above into the comment section for its own store (restaurant), and posts it (see Figure 8).

[0041] Next, we will describe the details of each device included in the information processing system according to the first embodiment.

[0042] [Store terminal] Figure 9 is a diagram showing an example of the processing configuration (processing module) of a store terminal 20 according to the embodiment disclosed herein. Referring to Figure 9, the store terminal 20 comprises a communication control unit 201, a payment control unit 202, a data utilization control unit 203, a word-of-mouth posting control unit 204, and a storage unit 205.

[0043] The communication control unit 201 is a means for controlling communication with other devices. For example, the communication control unit 201 receives data (packets) from the server device 10. The communication control unit 201 also transmits data to the server device 10. The communication control unit 201 passes the data received from other devices to other processing modules. The communication control unit 201 transmits the data obtained from other processing modules to other devices. In this way, other processing modules send and receive data with other devices via the communication control unit 201. The communication control unit 201 has the function of a receiving unit that receives data from other devices and the function of a transmitting unit that transmits data to other devices.

[0044] The payment control unit 202 is a means for executing control related to the payment of services provided to a customer. The payment control unit 202 acquires information about the meals provided to the customer and the number of customers, etc., in response to operations by restaurant employees, etc. The payment control unit 202 presents the payment amount to the employee based on the information about the meals provided (e.g., meal menu and quantity).

[0045] When the payment is completed, the payment control unit 202 displays a screen as shown in Figure 5.

[0046] A more detailed explanation of the settlement of meal charges by the settlement control unit 202 is omitted. This is because the process for settling meal charges is obvious to those skilled in the art and is inconsistent with the intent of the present disclosure.

[0047] The data utilization control unit 203 is a means for performing controls related to the utilization of services provided to the customer.

[0048] The data utilization control unit 203 functions as a second acquisition means for acquiring information about services provided to users (customers). The acquired service information is transmitted to a server device 10 managed by the service provider.

[0049] When the data utilization button shown in Figure 5 is pressed, the data utilization control unit 203 sends a "service provision notification" to the server device 10, which includes the date and time of service provision, the number of customers, the menu items provided and their unit prices, the total payment amount, the name of the restaurant, etc.

[0050] In this manner, if the user consents to the generation of content posted on social media using information about the provided service, the acquired information about the service is transmitted to the server device 10.

[0051] The review posting control unit 204 is a means for executing control for posting customer reviews (customer evaluations of services received) to a review site.

[0052] The review posting control unit 204 has the functions of a first acquisition means and a posting control means. The review posting control unit 204 as the first acquisition means acquires information about user evaluations of the provided service. The review posting control unit 204 as the posting control means uses the acquired evaluation information to post user evaluations of the provided service to the evaluation site.

[0053] When the review submission button shown in Figure 5 is pressed, the review submission control unit 204 obtains information regarding customer evaluations of the provided service (evaluation information). For example, the review submission control unit 204 obtains evaluation information using a GUI as shown in Figure 7.

[0054] For example, the review submission control unit 204 may obtain an evaluation of the overall service provided by the restaurant, or it may obtain an evaluation of the individual dishes (menu items) provided. Figure 7 shows an example of a GUI for obtaining a 5-point rating of the overall service provided by the restaurant and feedback.

[0055] The review posting control unit 204 accesses the page on the rating site containing information about the store (restaurant) and inputs the rating information obtained through employees into the accessed page. For example, the review posting control unit 204 posts the rating information obtained using technologies such as RPA (Robotic Process Automation) to the rating site. Specifically, the system administrator registers the procedure for registering rating information to the rating site on the store terminal 20.

[0056] When submitting review information, the review submission control unit 204 may specify that the submitted review is from a customer who actually visited the store.

[0057] The memory unit 205 is a means for storing information necessary for the operation of the store terminal 20.

[0058] [Server equipment] Figure 10 is a diagram showing an example of the processing configuration (processing module) of the server device 10 according to the embodiment disclosed herein. Referring to Figure 10, the server device 10 comprises a communication control unit 301, a notification processing unit 302, an SNS posting control unit 303, and a storage unit 304.

[0059] The communication control unit 301 is a means for controlling communication with other devices. For example, the communication control unit 301 receives data (packets) from the store terminal 20. The communication control unit 301 also transmits data to the store terminal 20. The communication control unit 301 passes the data received from other devices to other processing modules. The communication control unit 301 transmits the data acquired from other processing modules to other devices. In this way, other processing modules send and receive data with other devices via the communication control unit 301. The communication control unit 301 has the function of a receiving unit that receives data from other devices and the function of a transmitting unit that transmits data to other devices.

[0060] The notification processing unit 302 is a means for processing service provision notifications received from the store terminal 20. The notification processing unit 302 stores the service provision information contained in the received notification in the service management database (see Figure 11). Note that the service management database shown in Figure 11 is an example and is not intended to limit the items to be stored.

[0061] The SNS posting control unit 303 is a means for executing control for posting content to SNS. The SNS posting control unit 303 generates content to be posted to SNS using information stored in the service management database. For example, the SNS posting control unit 303 generates content to be posted to SNS using a Large Language Model (LLM).

[0062] For example, the SNS posting control unit 303 generates content that introduces best-selling products over a predetermined period (e.g., one week, one month). Specifically, the SNS posting control unit 303 accesses the service management database and counts the number of sales for each product over the predetermined period.

[0063] For example, the SNS posting control unit 303 generates a prompt that includes information about the top three best-selling products (e.g., product names) and instructs the system to create content for posting to SNS. For example, the SNS posting control unit 303 generates a prompt such as, "Curry rice, miso ramen, and fried rice are the best-selling products in that order. Please use this information to create a post for SNS." The SNS posting control unit 303 inputs the generated prompt into the LLM and retrieves the content to be posted to SNS.

[0064] The SNS posting control unit 303 logs into the official account of its own store (restaurant) and posts the above content to that account. The information required to log in to the official account is registered in advance on the server device 10 by the system administrator or the like.

[0065] When the SNS posting control unit 303 posts content to the SNS, the user's terminal 30 displays a screen as shown in Figure 12.

[0066] The memory unit 304 is a means for storing information necessary for the operation of the server device 10.

[0067] [Terminal] Examples of terminal 30 include mobile devices such as smartphones, mobile phones, game consoles, and tablets, as well as computers (personal computers, laptops). Terminal 30 can be any device or equipment as long as it can receive user input and communicate with the server device 10, etc. Furthermore, the configuration of terminal 30 is obvious to those skilled in the art, so a detailed explanation is omitted.

[0068] Next, the operation of the information processing system according to the first embodiment will be described with reference to the drawings. Figure 13 is a sequence diagram showing an example of the operation of the information processing system according to the embodiment disclosed herein.

[0069] When a user (restaurant customer) consents to the use of their data, the store terminal 20 sends a service provision notification to the server device 10, which includes information about the services provided to the customer (service provision information) (step S01).

[0070] The server device 10 stores the received service notification in the service management database. The server device 10 also generates content to post to SNS at a predetermined time. The server device 10 posts the generated content to SNS (step S02).

[0071] The store terminal 20 obtains an evaluation (evaluation information) of the service provided to the customer (step S03).

[0072] The store terminal 20 posts the acquired evaluation information to the evaluation site (step S04).

[0073] Next, a modified example of the first embodiment will be described.

[0074] <Example 1> Businesses operating restaurants and other food establishments may offer rewards (incentives) to customers who consent to the use of their data or who provide feedback on their services. For example, these customers may be issued discount coupons or local coupons usable at local stores.

[0075] In this case, the store terminal 20 is equipped with a reward granting unit 206 (see Figure 14). The reward granting unit 206 is a means of granting rewards to users (customers). For example, the reward granting unit 206 prints discount coupons, etc., when service information is sent to the server device 10 for data utilization or when evaluation information is posted to an evaluation site.

[0076] Alternatively, the benefits granted to a customer may be determined by their actions. For example, a customer who agrees to the use of their data and evaluates the services provided may be granted more benefits (e.g., a large discount coupon) than a customer who does either one of these things. In this case, the benefit granting unit 206 only needs to determine which coupon to print depending on whether the data use button and the review posting button shown in Figure 5 were pressed during a single transaction.

[0077] Thus, the reward granting unit 206 may give preferential treatment to users who have provided information regarding their evaluation and agreed that content may be generated using information regarding the services provided, by granting them rewards (e.g., discount coupons).

[0078] <Modification 2> The information processing system may also support biometric authentication. In this case, the user registers as a member at the restaurant and registers their name, gender, date of birth, address, biometric information (e.g., facial image), credit card information, etc., with the server device 10.

[0079] The store terminal 20 takes a photograph of the customer when they pay for their meal and acquires biometric information (facial image). The store terminal 20 transmits the acquired facial image along with the service information to the server device 10. The server device 10 performs a matching process using the biometric information to identify the customer making the payment (authenticated person), and then performs the payment process using the identified authenticated person's credit card information and the service information.

[0080] Furthermore, the server device 10 stores the service information obtained from the store terminal 20 in the service management database. The server device 10 may also store discount coupons and the like issued to each user using each user's account.

[0081] <Variation 3> In the above embodiment, it was explained that customer reviews are posted to the review site from the store terminal 20. However, posting to the review site may also be done via the server device 10.

[0082] In this case, the server device 10 only needs to be equipped with a processing module equivalent to the review posting control unit 204 provided in the store terminal 20.

[0083] In this case, customer reviews may be posted to the customer's social networking service (SNS) instead of being posted to the review site, or in addition to being posted to the review site. In this case, the server device 10 stores the login information (e.g., SNS ID and password) of the SNS used by the user in each user's account.

[0084] The store terminal 20 transmits the biometric information and evaluation information of the customer who evaluated the provided service to the server device 10.

[0085] The server device 10 identifies customers (customers who performed evaluations) by performing a matching process using biometric information obtained from the store terminal 20 and the biometric information of each user stored in the account. The server device 10 also generates content based on the evaluation information using LLM.

[0086] The server device 10 posts the generated content to the customer's social networking service (SNS) identified by biometric authentication. Specifically, the server device 10 accesses the SNS using the login information stored in the account and posts the generated content.

[0087] <Modification 4> The above embodiment describes a case where a restaurant employee listens to customer evaluations and inputs those evaluations into the store terminal 20. However, the customer may input the evaluation themselves. In this case, a display 40 with a touch panel function is installed in a position visible to the customer, and the customer can input their evaluation into the display 40 (see Figure 15).

[0088] The display 40 and the store terminal 20 are connected by wired or wireless communication. The store terminal 20 posts the evaluation information obtained via the display 40 to the evaluation site.

[0089] <Modification 5> A camera may be installed inside the restaurant, and the camera may take pictures of the interior. In addition, the camera may be connected to a store terminal 20, and the store terminal 20 may estimate customer evaluations (satisfaction with the food served, etc.) by analyzing the images obtained from the camera.

[0090] For example, the store terminal 20 inputs multiple image data into a machine learning model and obtains an evaluation (for example, a 5-point scale). The machine learning model calculates the evaluation based on the customer's facial expressions and gestures.

[0091] When the store terminal 20 obtains customer ratings using the display 40, it presents the calculated rating (on a 5-point scale) as the initial value. For example, a highly satisfied customer is shown a score of 5 out of 5, while a less satisfied customer is shown a score of 1. The customer operates the display 40 and modifies the displayed rating as needed.

[0092] As described above, when the store terminal 20 according to the first embodiment obtains information regarding the user's evaluation of the service provided to the user, it uses the obtained evaluation information to post the user's evaluation to an evaluation site. In the information processing system according to the first embodiment, the evaluation of the service (restaurant) is obtained at the time of payment for the meal and posted directly to the evaluation site. As a result, the evaluation site (review site) can obtain many evaluations of restaurants, etc. Since many evaluations are posted to the evaluation site, a large number of evaluators are available, and highly reliable reviews are provided to general users.

[0093] Furthermore, when the store terminal 20 obtains information about a service provided to a user, it transmits the obtained service information to the server device 10. The server device 10 stores the received service information, generates content to post to SNS using the stored service information, and posts the generated content to SNS. Since the content is automatically posted to SNS, the burden on restaurant employees and others is reduced.

[0094] Next, we will describe the hardware of each device that makes up the information processing system. Figure 16 shows an example of the hardware configuration of the store terminal 20.

[0095] The store terminal 20 can be configured using an information processing device (a so-called computer), and has the configuration illustrated in Figure 16. For example, the store terminal 20 includes a processor 311, memory 312, input / output interface 313, and communication interface 314, etc. The components of the processor 311, etc. are connected by an internal bus or the like and are configured to communicate with each other.

[0096] However, the configuration shown in Figure 16 is not intended to limit the hardware configuration of the store terminal 20. The store terminal 20 may include hardware not shown, and it may not have an input / output interface 313 if necessary. Also, the number of processors 311 etc. included in the store terminal 20 is not intended to be limited to the example in Figure 16; for example, multiple processors 311 may be included in the store terminal 20.

[0097] The processor 311 is a programmable device such as a CPU (Central Processing Unit), MPU (Micro Processing Unit), or DSP (Digital Signal Processor). Alternatively, the processor 311 may be a device such as an FPGA (Field Programmable Gate Array) or ASIC (Application Specific Integrated Circuit). The processor 311 executes various programs, including an operating system (OS).

[0098] Memory 312 includes RAM (Random Access Memory), ROM (Read Only Memory), HDD (Hard Disk Drive), SSD (Solid State Drive), etc. Memory 312 stores the OS program, application programs, and various data.

[0099] The input / output interface 313 is an interface for a display device or input device (not shown). The display device is, for example, a liquid crystal display. The input device is, for example, a device that accepts user input such as a keyboard, mouse, or touch panel.

[0100] The communication interface 314 is a circuit, module, etc., that communicates with other devices. For example, the communication interface 314 includes a NIC (Network Interface Card), etc.

[0101] The functions of the store terminal 20 are realized by various processing modules. These processing modules are realized, for example, by the processor 311 executing a program stored in memory 312. The program can also be recorded on a computer-readable storage medium. The storage medium can be a non-transitory material such as semiconductor memory, hard disk, magnetic recording medium, or optical recording medium. In other words, the present invention can also be embodied as a computer program product. Furthermore, the program can be downloaded via a network or updated using the storage medium on which the program is stored. Moreover, the processing module may be realized by a semiconductor chip.

[0102] Furthermore, the server device 10, etc., can also be configured using an information processing device, similar to the store terminal 20, and its basic hardware configuration is no different from that of the store terminal 20, so the explanation will be omitted.

[0103] The store terminal 20 is equipped with a computer, and its functions can be realized by having the computer execute a program. Furthermore, the store terminal 20 executes a control method for the store terminal 20 using this program. Similarly, the server device 10 is equipped with a computer, and its functions can be realized by having the computer execute a program. Furthermore, the server device 10 executes a control method for the server device 10 using this program.

[0104] [Differentiation] The configuration and operation of the information processing system described in the above embodiment are illustrative examples and are not intended to limit the system configuration.

[0105] In the above embodiment, the configuration and operation of the information processing system were explained using a service provided at a restaurant as an example of a service that obtains evaluations from users. However, the information processing system may also be applied to services provided at hotels, inns, commercial facilities, stadiums where sports are held, leisure facilities such as amusement parks, tourist attractions, and local government tourist information centers.

[0106] In the above embodiment, the server device 10 was described as generating content to post to SNS using service information stored in the service management database and a large-scale language model. However, the server device 10 may generate content to post to SNS without using a large-scale language model. For example, the server device 10 may generate content to post to SNS using a pre-prepared template or the like.

[0107] The review site may display reviews from customers who have actually visited the store separately from other reviews. For example, the review site may assign a "verification mark" or similar to reviews submitted directly from the store terminal 20.

[0108] The above embodiment describes a case where store employees or others obtain verbal consent from customers regarding the use of data and posting of reviews. However, this consent may also be obtained by the customer themselves by pressing a button displayed on the store terminal 20 (a button for obtaining customer consent).

[0109] In the above embodiment, a case was described in which the service management database is configured inside the server device 10, but the database may be built on an external database server or the like. In other words, some functions of the server device 10 may be implemented in another device. More specifically, it is sufficient that the "SNS posting control unit (SNS posting control means)" etc. described above is implemented in any device included in the system.

[0110] The form of data transmission and reception between each device (server device 10, store terminal 20) is not particularly limited, but the data transmitted and received between these devices may be encrypted. Evaluation information and the like are transmitted and received between these devices, and in order to properly protect this information, it is desirable that encrypted data be transmitted and received.

[0111] In the flowcharts (sequence diagrams) used in the above description, multiple processes (processes) are shown in order, but the execution order of the processes performed in the embodiment is not limited to the order in which they are shown. In the embodiment, the order of the illustrated processes can be changed to the extent that it does not impair the content, for example, by executing each process in parallel.

[0112] The embodiments described above are explained in detail to facilitate understanding of the disclosure, and it is not intended that all the configurations described above are necessary. Furthermore, when multiple embodiments are described, each embodiment may be used individually or in combination. For example, it is possible to replace parts of the configuration of one embodiment with those of another embodiment, or to add configurations from other embodiments to the configuration of one embodiment. In addition, it is possible to add, delete, or replace parts of the configuration of one embodiment with those of another.

[0113] As described above, the industrial applicability of the present invention is clear, and it is particularly suitable for information processing systems that use social networking services (SNS) for information dissemination and the like.

[0114] Some or all of the above embodiments may also be described as follows, but are not limited to the following:

[0115] [Note 1] A first means of obtaining information regarding user evaluations of the services provided, A posting control means that uses the acquired evaluation information to post the user's evaluation of the provided service to the evaluation site, A terminal equipped with the following features.

[0116] [Note 2] A second acquisition means for obtaining information about the services provided to the aforementioned user, A transmission means for transmitting the acquired information regarding the service to a server device managed by the service provider, The terminal described in Appendix 1, which is further equipped with the following features.

[0117] [Note 3] The transmission means is a terminal as described in Appendix 2, which transmits the acquired service information to the server device when the user has consented to the generation of content to be posted to a Social Networking Service (SNS) using the information about the provided service.

[0118] [Note 4] The system further includes means for granting benefits to the aforementioned users, The terminal described in Appendix 3, wherein the means for granting the reward grants the reward to users who have provided information regarding the evaluation and agreed that the content will be generated using the information regarding the provided service.

[0119] [Note 5] Store terminal and Server device, Includes, The aforementioned store terminal is When information is obtained regarding the user's evaluation of the service provided to the user, the obtained evaluation information is used to post the user's evaluation to the evaluation site. When information regarding the services provided to the aforementioned user is obtained, the information regarding the obtained services is transmitted to the server device. The server device stores information about the received service, generates content to post to a Social Networking Service (SNS) using the stored service information, and posts the generated content to the SNS.

[0120] [Note 6] The server device is the system described in Appendix 5, which generates content to post to the SNS using the stored service information and a large-scale language model.

[0121] [Note 7] On the device, We obtain information regarding user evaluations of the services provided. A terminal control method that uses the acquired evaluation information to post the user's evaluation of the provided service to an evaluation site.

[0122] [Note 8] On the computer installed in the terminal, The process of obtaining information about user evaluations of the services provided, Using the information obtained regarding the evaluation, the process involves posting the user's evaluation of the provided service to the evaluation site. A program to execute.

[0123] Furthermore, some or all of the configurations described in Appendices 2 to 4, which are subordinate to Appendice 1 above, may also be subordinate to Appendices 9 and 10 in the same way as those described in Appendices 2 to 4. Moreover, not limited to Appendices 1, 9 and 10, some or all of the configurations described as appendices may also be subordinate to various hardware, software, various recording means for recording software, or systems, without departing from the embodiments described above.

[0124] Furthermore, each disclosure of the above-mentioned prior art documents cited herein is incorporated herein by reference. Although embodiments of the present invention have been described above, the present invention is not limited to these embodiments. It will be understood by those skilled in the art that these embodiments are merely illustrative and that various modifications are possible without departing from the scope and spirit of the present invention. That is, the present invention naturally includes the entire disclosure, including the claims, and various modifications and alterations that can be made by those skilled in the art in accordance with the technical idea. [Explanation of symbols]

[0125] 10 Server devices 20 store terminals 30 devices 40 displays 100 devices 101 First means of acquisition 102 Posting control means 201 Communication Control Unit 202 Payment Control Unit 203 Data Utilization Control Unit 204 Review Submission Control Team 205 Storage section 206 Special Benefits Department 301 Communication Control Unit 302 Notification Processing Unit 303 SNS Posting Control Unit 304 Storage section 311 Processors 312 memory 313 Input / Output Interfaces 314 Communication Interface

Claims

1. A first means of obtaining information regarding user evaluations of the services provided, A posting control means that uses the acquired evaluation information to post the user's evaluation of the provided service to the evaluation site, A terminal equipped with the following features.

2. A second acquisition means for acquiring information regarding the services provided to the aforementioned user, A transmission means for transmitting the acquired information regarding the service to a server device managed by the service provider, The terminal according to claim 1, further comprising:

3. The terminal according to claim 2, wherein the transmission means transmits the acquired information about the service to the server device when the user has consented to the generation of content to be posted to an SNS (Social Networking Service) using the information about the provided service.

4. The system further includes means for granting benefits to the aforementioned users, The terminal according to claim 3, wherein the reward-granting means grants the reward to users who have given information regarding the evaluation and agreed that the content will be generated using the information regarding the provided service.

5. Store terminal and Server device, Includes, The aforementioned store terminal is When information is obtained regarding the user's evaluation of the service provided to the user, the obtained evaluation information is used to post the user's evaluation to the evaluation site. When information regarding the services provided to the aforementioned user is obtained, the information regarding the obtained services is transmitted to the server device. The server device stores information about the received service, generates content to post to a Social Networking Service (SNS) using the stored service information, and posts the generated content to the SNS.

6. The system according to claim 5, wherein the server device generates content to post to the SNS using the stored service information and a large-scale language model.

7. On the device, We obtain information regarding user evaluations of the services provided. A terminal control method that uses the acquired evaluation information to post the user's evaluation of the provided service to an evaluation site.

8. On the computer installed in the terminal, The process of obtaining information about user evaluations of the services provided, Using the information obtained regarding the evaluation, the process involves posting the user's evaluation of the provided service to the evaluation site. A program to execute.

Images