Information processing system, information processing method, and program

Abstract

This invention provides an information processing system, information processing method, and program that streamline and facilitate the training of supporters who provide dialogue-based support to the elderly. [Solution] An information processing system for providing training to elderly people through dialogue, comprising a server device and multiple terminal devices connected to a network, wherein the information processing unit of the server device 100 includes an information management unit that acquires and stores support record information regarding the content of support when a supporter provides support, an information derivation unit that derives support analysis information regarding the support effect of the support based on the support record information, and an information output unit that outputs training information to be used for the training of the supporter or another supporter based on the support analysis information.

Description

Technical Field

[0001] The present invention relates to an information processing system, an information processing method, and a program.

Background Art

[0002] In Japan, as the average life expectancy increases and the birthrate declines, the proportion of the elderly in the population is increasing and is on the way to becoming what is called a super-aged society. In such a super-aged society the problem of the decline in the QOL (Quality of Life) of the elderly has become prominent. Here, in the fields of caregiving and medical care, attempts have been made to utilize information processing technology (IT technology) to smooth the caregiving activities for the elderly (for example, see Patent Documents 1 to 3)

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Patent Document 2

Patent Document 3

Summary of the Invention

Problems to be Solved by the Invention

[0004] Even for physically healthy (healthy) elderly people, if they are not psychologically satisfied, their QOL cannot be said to be high On the other hand, elderly people who are positively aging through challenges and discoveries, that is, elderly people who have a positive awareness of the changes in themselves due to aging and an active connection with society are energetic and in a psychologically good state (so-called well-being state) It can be said that they are in a state of well-being. Therefore, effective ways to guide the elderly to a state of well-being are needed. There is a need to train supporters who can provide support (specifically, support through dialogue).

[0005] Therefore, the present invention aims to streamline the training of supporters who provide dialogue-based support to the elderly and to improve efficiency and cost To provide an information processing system, information processing method, and program that can be made smoother. This is the purpose. [Means for solving the problem]

[0006] The information processing system relating to the first aspect is for training on dialogue-based support for the elderly. An information processing system for which information relating to the content of support when a supporter provides the aforementioned support. An information management unit acquires and stores support record information, and a support solution that relates to the support effects of the support provided. An information extraction unit that derives analytical information based on the support record information, and the supporter or another supporter An information output unit that outputs training information used in the aforementioned training based on the support analysis information, Prepare.

[0007] The information processing method relating to the second aspect is for training on dialogue-based support for the elderly. An information processing method performed by an information processing system, where a supporter performs the aforementioned support. An information management step which acquires and stores support record information regarding the content of the support, and Information derivation step that derives support analysis information regarding the support effect based on the support record information. The training information used by the supporter or another supporter in the training is based on the support analysis information. It includes an information output step that outputs accordingly.

[0008] The program according to the third aspect is for training related to support through dialogue for the elderly in an information processing system, an information management step of acquiring and storing support record information regarding the support content when the supporter performs the support and an information derivation step of deriving support analysis information regarding the support effect of the support based on the support record information, and an information output step of outputting training information for the training of the supporter or another supporter based on the support analysis information and causing the above to be executed

Advantages of the Invention

[0009] According to the present invention, it is possible to provide an information processing system, an information processing method, and a program that can streamline and smooth the training of supporters who provide support through dialogue to the elderly

Brief Description of the Drawings

[0010] [Figure 1] It is a diagram showing the configuration of the information processing system according to the embodiment [Figure 2] It is a diagram for explaining the operation regarding training for supporter training according to the embodiment <00​​​​​​​​​​​​​​​​​​​​This is a diagram illustrating the operation of the training related to Change Example 2. [Modes for carrying out the invention]

[0011] The information processing system according to the embodiment will be described with reference to the drawings. In this context, identical or similar parts are denoted by the same or similar symbols.

[0012] (1) Information processing system The information processing system according to this embodiment will be described with reference to Figures 1 to 3.

[0013] The information processing system according to this embodiment provides training on dialogue-based support for the elderly. This is a system for that purpose. Furthermore, the information processing system according to this embodiment is for the elderly It is also a system for searching and viewing information related to support through conversation.

[0014] The term "elderly" refers to people of a higher age, but the World Health Organization (WHO) defines it as follows: The definition of "elderly" is that of a person aged 65 or older. However, "elderly" refers to a person belonging to the senior age group. This can be interpreted broadly, and for example, those aged 60 or older may be considered "elderly."

[0015] "Dialogue" with the elderly means that the elderly and their caregivers converse with each other, In particular, these are conversations about specific themes. These specific themes include, for example, digital-related topics. This includes smartphones and applications, going out (shopping, traveling), cooking, exercise, etc. These themes (categories) are referred to as "interest categories." In the following embodiments, Let's consider an example where "dialogue" takes place face-to-face, but "dialogue" It may be conducted online (i.e., remotely via the internet).

[0016] A "supporter" is someone who not only interacts well with the elderly but also builds better relationships with those they interact with. They are people who have the power to build and bring out vibrant actions. For example, a "supporter" is an elderly person. To guide individuals towards a state of well-being, we provide support that promotes changes in the psychological characteristics of the elderly. .

[0017] "Training related to support" refers to training to become a "support provider," and includes classroom lectures and / or online learning. This may include online training materials and role-playing exercises. Those receiving the training (participants) are included in the broader category of "supporters." Supporters who have completed the training... Those who provide support are also referred to as "first supporters," and those who provide support during training (or while attending the course) are also referred to as "second supporters." If these are not specifically distinguished, they will simply be referred to as "supporters." The "first type of supporter" is training A certification (hereinafter also simply referred to as "certification") has been granted that proves completion of the program. That's good too.

[0018] (1.1) Example of an information processing system configuration First, an example of the configuration of the information processing system according to this embodiment will be described. Figure 1 shows the configuration of this embodiment. This is a diagram showing the configuration of the information processing system 1 related to form.

[0019] The information processing system 1 according to this embodiment includes a server device 100 and a plurality of terminal devices 200 (Terminal devices 200a, 200b, 200c) are included. Server device 100 and each terminal device Unit 200 is connected to network 5. Network 5 includes the internet. Hmm. Network 5 is a LAN (Local Area Network) and / or W It may include an AN (Wide Area Network). Server device 100 is a network Communication is possible with each terminal device 200 via network 5.

[0020] The server device 100 is an information processing device that performs information processing according to this embodiment. The device 100 has a communication interface with the network 5. The chair has at least one of a wired communication interface and a wireless communication interface. This includes a server device 100, for example, a general-purpose computer such as a workstation or PC. It can be used as a data source, or through cloud computing (distributed computing). It may be logically implemented in this way. In other words, the server device 100 is composed of one computer. Alternatively, it may be configured using multiple computers.

[0021] In this embodiment, the server device 100 provides services for elderly support and training, particularly for supporters. To provide training services for success. In this embodiment, the server device 100 is high To provide a service for searching and viewing information related to support for the elderly. This will be explained later.

[0022] Each terminal device 200 is, for example, a smartphone, a tablet device, a notebook PC, or This is a portable terminal device such as a wearable terminal device. Terminal device 200 is a desktop PC These may be fixed terminal devices such as the above. Each terminal device 200 is used for the service according to this embodiment. It may be necessary to have a specific application (dedicated software) installed, or it may be a general-purpose application. A browser may be used for the service according to this embodiment.

[0023] Each terminal device 200 has a user interface and a communication interface with the network 5. It has a face. The user interface includes a display, an input, Includes operation input means (microphone and / or camera, etc.) and output means (speaker, etc.). The means of control include, for example, a touchpad (which may also be a touch panel display) or a mouse. , may include at least one of the keyboards. Communication interface with network 5 The face has at least one of the following interfaces: a wired communication interface and a wireless communication interface. It includes one.

[0024] Terminal device 200a is terminal device 200 used by the first supporter. This involves receiving input from the first supporter and presenting information to the first supporter. To do so. "Presentation of information" primarily means the display of information on a screen, but The information may include audio output by the supporter. The first supporter is a supporter who has completed the training. Yes. The first supporter may be a person who is qualified to be a supporter. The first supporter may be elderly. We will provide support to individuals through dialogue.

[0025] In this embodiment, the information processing system 1 processes the information when the first supporter provides support. It may have one or more sensors 300 for acquiring support record information related to the contents. i. Support record information includes the content and results of support provided through dialogue with the first supporter, and will be used later for training, etc. It is used for this purpose. Sensor 300 is a voice sensor (microphone) that detects voice in dialogue. , a video sensor (camera) that captures images of conversations including elderly people, and elderly people in conversations It includes at least one vital sensor that detects biological information. In the illustrated example, Sensor 300 is electrically connected to terminal device 200a, and the output of sensor 300 is connected to terminal The data is transmitted to the server device 100 via device 200a. Alternatively, the sensor 300 is connected to the terminal device. It may be built into the 200a. The sensor 300 communicates via the network 5. It has the function of transmitting the output of sensor 300 to server device 100 without going through terminal device 200a. It may be transmitted.

[0026] Alternatively, at least one of the support record information regarding the content of the support provided by the supporter. The first supporter inputs the information into terminal device 200a, and the support record entered by the first supporter is recorded. Information may be transmitted from terminal device 200a to server device 100. However, the first supporter Manually entering information is burdensome. Using sensor 300 to collect support record information By doing so, the burden on the primary supporter can be reduced.

[0027] Terminal device 200b is terminal device 200 used by the second supporter. This involves receiving input from a second supporter or presenting information to the second supporter. The second supporter is the supporter during the training (attending the course). The second supporter is the supporter's It is also acceptable for those who do not yet possess the rank. Terminal device 200b controls server device 100 Below, the training information will be presented to the second supporter. The training information will be provided by the first supporter during the support process. This information is based on support records regarding the support provided at that time. In other words, to the first supporter The server device 100 provides feedback to the second supporter regarding the implementation of support. This enables effective and efficient training.

[0028] Terminal device 200c is an end device used by users to search for and view information related to support for the elderly. This is terminal device 200. Terminal device 200c accepts operation input from viewers and viewers Information is presented to them. Viewers use terminal device 200c to access server device 100. Access. In this embodiment, terminal device 200c sends a search request to server device 100. The system transmits the information, receives the browsing information in response to the search request from the server device 100, and provides the browsing information to the viewer. Present to them.

[0029] In this embodiment, the viewers are the elderly person receiving support, and the supporters (the first supporter, the second supporter, and the second supporter). The viewer is a third party who is not a supporter of the elderly. Having an account for the information search and browsing service, and paying the service fee, The service may be made available. Based on the information available for viewing, viewers may choose services that are suitable for seniors. Even if you plan and develop products and services, or conduct research and marketing activities targeting senior citizens... good.

[0030] However, viewers may include administrators who monitor and manage the support status of the first supporter. Viewers may include instructors who provide training and education to second-party supporters.

[0031] (1.2) Examples of information processing system operation Next, an example of the operation of the information processing system 1 according to this embodiment will be described.

[0032] (1.2.1) Examples of actions related to training for support staff development Figure 2 is a diagram illustrating the operation of training for support staff development according to this embodiment. be.

[0033] In Step S1, the first supporter provides support to the elderly through dialogue (practice). For example, the first supporter engages in conversation about one or more interest categories. The first caregiver provides support to the same elderly person multiple times (for example, regular support). This is also good. Information processing system 1 will process information about the elderly person receiving support and support for each support provided. This system manages information about the supporters who provided assistance. Information about the elderly includes the elderly person's ID and their family history. This includes information about gender. Supporter information includes the supporter's ID and information about the supporter's attributes. This information is registered in the information processing system 1 by manual input. However, at least some of the information may be determined and automatically registered by the information processing system 1.

[0034] In step S2, the information processing system 1 processes the information within the support provided by the supporter. The information processing system 1 acquires support record information regarding the contents. You may obtain support record information, or information entered by the first supporter into terminal device 200a. Support record information may be obtained based on the following. For example, the information processing system 1 may use sensor 30 Based on the output of 0, the audio data in the dialogue and the audio data are converted to text (i.e., The text data obtained through speech recognition, the image data (video data) from the dialogue, and the elderly Vital data (e.g., heart rate, blood pressure, body temperature, respiratory rate, etc.) and at least one of the following: This information may be obtained as support record information.

[0035] In step S3, the information processing system 1 stores and analyzes the support record information, and the first Based on support record information, support analysis information regarding the effectiveness of support provided by supporters is derived. For example, information processing system 1 processes voice emotion based on voice data or text data. Among the analysis, frequency analysis, characteristic word analysis, and positive / negative word analysis, the fewest By performing at least one of these steps, support analysis information demonstrating the support effect may be derived. (Information Processing) System 1 determines the elderly based on at least one of imaging data and vital data. By conducting at least one of the following: psychological analysis and physical analysis, a support solution demonstrating support effectiveness can be found. Analytical information may be derived. Information processing system 1 analyzes the self-esteem of the elderly and the curiosity of the elderly. At least one psychological characteristic among level, problem-solving ability of older adults, and interpersonal attitude of older adults The improvement of sexual performance may be analyzed as a supportive effect.

[0036] Information processing system 1 generates correspondence information that associates support record information with support analysis information. It is acceptable to release it. Correspondence information is learned about support record information and support analysis information by the mechanical engineering department. It may include a trained model obtained through practice (a pre-trained model). The trained model is input It learns patterns and relationships from collected information (data) and makes predictions about new information (data). It is a model used to make decisions or judgments. For example, a learning model is a model used to analyze the linear relationship between data. Linear regression models model data to make predictions and classifications, and predict data by classifying it into a tree-like structure. Decision tree models that perform measurement and classification, or models that mimic the neural circuits of the human brain, can handle complex patterns. Even neural network models that learn from data and perform prediction, classification, generation, etc. are also acceptable. stomach.

[0037] Alternatively, the correspondence information was a table that linked support record information and support analysis information. For example, the correspondence information may be a summary of the text data contained in the support record information. Tables that associate summary data with support analysis information (e.g., information on improvement of psychological characteristics) It is delicious.

[0038] Information processing system 1 processes information on the attributes of elderly people in relation to support record information and support analysis information. Further correspondence information may be derived. The attributes of the elderly include their psychological characteristics. Environmental characteristics of the elderly, the level of interest (level of interest) of the elderly by interest category or This includes at least one of the following: kill level (skill level) and physical characteristics of elderly people. Here, the psychological characteristics of the elderly include the self-esteem of the elderly, the level of curiosity of the elderly, and the elderly. At least one of the following: the problem-solving ability of the elderly, and the interpersonal attitude of the elderly. Characteristics refer to the characteristics of one's living environment (area of ​​residence, address) and social environment (status, occupation, etc.). The physical characteristics of the elderly include gender, age, etc.

[0039] Information processing system 1 interacts with support record information and support analysis information, and provides information on the interesting aspects of the system. Further mapping information can be derived by linking it to the information in the taste interest category.

[0040] In step S4, the information processing system 1 provides support analysis information (or correspondence information). The information processing system 1 outputs training information based on the second supporter's terminal device 20 Training information may be presented in 0b. However, this is not limited to such electronic output methods. Information processing system 1, for example, uses a printer to distribute paper media to a second supporter. You may print out (output) the training information.

[0041] Information processing system 1, based on the correspondence information, recommends support content based on the attributes of the elderly person. The recommended support information shown separately may be output as training information. For example, Information Processing System 1 When it receives a search request that includes information indicating the target attribute to be searched, Recommended support information, which shows recommended support content for elderly people belonging to the search target attributes, is used for training purposes. It may be output as a report. Recommended support information includes recommended support patterns and recommended interests. Of the following, the most important are the mental health category, the content of the recommended supporter's speech, and the attributes of the recommended supporter. Both include one. Support patterns include "making proactive suggestions (problem solving)" and "emphasizing active listening." The mindset of a supporter in providing support (dialogue), such as "looking at the other person" and "praising the other person." This is a type of support approach.

[0042] Each elderly person has different attributes (including psychological characteristics), and the optimal support should be tailored to each individual's attributes. The contents differ. Therefore, information processing system 1 provides recommendations that show the recommended support content by attribute. By outputting support information as training information, the second supporter can analyze the attributes of each elderly person. You can understand (acquire) the optimal support content based on training information.

[0043] For example, the attributes of the elderly are A) "Positive next-generation seniors" and B) "Curious negative seniors". They can be classified into three attributes: C "Senior", C "Active Senior Problem Solver". In this case, information Information processing system 1 considers A "Positive Next-Generation Seniors" as an interest category. Recommended support information such as "being more receptive to non-digital suggestions such as going out" is used for training purposes. It can be output as information. Information processing system 1 is about B "Curious Negative Senior" For example, recommended support information such as, "Since they have a strong tendency towards negative thinking, it is important to praise them." This can be output as training information. Information processing system 1 is C "Active problem-solving skills Regarding "A," the need is to solve problems, so we will overwhelmingly solve the problems and then accumulate The recommendation is to "make extreme proposals to gain trust, and then propose non-digital solutions." Support information can be output as training information.

[0044] Alternatively, information processing system 1 states that "for people with a digital level of this level, this Recommended support information, such as "It would be good to give a lecture," can be output as training information. System 1 is based on the premise that "a man who lives in this area, has an income of approximately this much, and has the values ​​of XX." For training purposes, we will use recommended support information such as "People can make these kinds of suggestions using methods other than digital." It can be output.

[0045] Information processing system 1, based on the correspondence information, recommends support content in the interest category. Recommended support information shown for each category may be output as training information. For example, information processing system M1 is information indicating the target interest category, which is the interest category to be searched. When a search request is received, recommended support will be provided for the search interest categories. Recommended support information illustrating the content may be output as training information.

[0046] The optimal support varies depending on the interest category addressed in the dialogue. Therefore, information processing System 1 provides recommended support information categorized by interest and preference, which is useful for training purposes. By outputting this information, the second supporter can provide the most suitable support for each category of interest of the elderly. You will be able to understand (acquire) the support provided based on the training information.

[0047] In Step S5, the second supporter receives training based on training information. For example, The second supporter uses the training information presented on terminal device 200b to learn about elderly care. Learn. The training will be conducted according to a prescribed curriculum, including classroom instruction and / or online materials. Training may include instruction and role-playing exercises. Information processing system 1 is such This system manages information regarding the progress and achievement status of the training program.

[0048] In Step S6, upon completion of the training, the second supporter will be granted qualifications and new Become the first supporter. In other words, the second supporter will be trained to become the new first supporter. (Information) Processing system 1 processes information regarding the completion of training for the second supporter and the granting of qualifications to the second supporter. Manage information.

[0049] Thus, Information Processing System 1 provides support to the first supporter who has completed the training (Ste During Step S1), obtain support record information regarding the support provided (Step S2), and during training The training information to be used for training the second supporter is output based on the support record information (Step S4) ) This allows information regarding the implementation of support by the first supporter to be sent to the information processing system 1. Therefore, it is used to provide feedback to a second supporter, enabling effective and efficient training. It will be revealed.

[0050] And upon completion of this training, the second supporter becomes the new first supporter (S Step S6) The new primary caregiver puts the support for the elderly into practice (Step S1). In other words, by repeating the cycle of steps S1 to S6, the first support As the number of people increases, the pool of personnel capable of providing appropriate support to the elderly will expand.

[0051] As a result, the number of elderly people in a state of well-being will increase, and the super-aging society will... This will contribute to solving social issues within the organization. Furthermore, supporters who complete the training will be able to assist senior citizens. This will deepen your understanding and allow you to acquire the skills to build trusting relationships with senior citizens in the medium to long term. Therefore, it is possible to improve customer satisfaction among senior citizens.

[0052] (1.2.2) Examples of actions related to information retrieval and viewing by viewers Figure 3 illustrates an example of information retrieval and viewing operations by a viewer according to this embodiment. This is a diagram.

[0053] The training information output by the aforementioned information processing system 1 is useful for the second supporter during training. While this is beneficial, it is also beneficial for third parties to plan and develop products and services for senior citizens, and for senior citizens This information can also be considered useful for third parties conducting research and marketing activities. Therefore, in this embodiment, the information processing system 1 searches for information related to support for the elderly and To provide browsing services to third parties.

[0054] As shown in Figure 3, the information processing system 1 processes the information based on the content of the support provided by the supporter. The system acquires (step S2) and stores (step S3) support record information related to the system. System 1 derives support analysis information regarding the support effect of the support based on support record information. Exit (Step S3).

[0055] In this embodiment, in step S11, the information processing system 1 processes information relating to the elderly. In response to receiving a search request from a viewer (third party) to search for information, the search The system outputs viewing information based on the support analysis information requested. The viewing information is the same as the training mentioned above. This information is similar to the information used for this purpose.

[0056] Specifically, information processing system 1 is based on support analysis information (or correspondence information). The system outputs viewing information. The information processing system 1 is viewed on the viewer's terminal device 200c. Information may be presented. However, this is not limited to such electromagnetic output methods, but also includes information processing systems. M1, for example, uses a printer to output viewing information onto paper media provided to the viewer (P You may also lint. Other actions are the same as the examples of actions related to training described above. However, the information processing system 1 will not process personally identifiable information such as elderly person IDs and caregiver IDs. This information will not be included in the viewing information.

[0057] Thus, when the supporter provides support (step S1), the information processing system 1... Obtain support record information regarding the support provided (Step S2), and access information in response to the search request. This is output based on the support analysis information (step S11). This allows support from the supporter to Information regarding the implementation is made available to viewers (third parties) through the information processing system 1. It is used. As a result, viewers (third parties) can plan and develop products and services for senior citizens. Furthermore, it enables efficient and smooth implementation of research and marketing activities targeting senior citizens.

[0058] (2) Example of server device configuration Next, an example of the configuration of the server device 100 according to this embodiment will be described. Figure 4 shows the configuration of this embodiment. This figure shows an example configuration of the server device 100 according to its form. Figure 5 shows the server according to this embodiment. This figure shows an example of the information that device 100 stores and manages.

[0059] As shown in Figure 4, the server device 100 includes a communication unit 110, an information storage unit 120, and information It has a processing unit 130. The communication unit 110, the information storage unit 120, and the information processing unit 130 are They are interconnected by buses and other means, which are not shown in the diagram.

[0060] The communication unit 110 includes a communication interface and operates under the control of the information processing unit 130. Communication with other devices (e.g., terminal device 200) is performed via the communication unit 110. The communication may be wired communication or may include wireless communication. The information storage unit 120 is, for example, For example, ROM (Read Only Memory), RAM (Random Accelerator Memory) It is composed of various types of memory, including ss Memory and auxiliary storage devices. The program executed by the control unit 130 is, for example, the ROM of the information storage unit 120 and / or It is stored in auxiliary storage. The information processing unit 130 includes one or more processors. It is composed of n.

[0061] The information processing unit 130 processes the program (software) stored in the information storage unit 120. By performing this action, support record information regarding the content of support provided by the supporter will be generated. The information management unit 131 acquires and stores information, and the support analysis information regarding the support effect of the support is also stored. Information extraction unit 132 that derives information based on support record information, and training of the supporter or another supporter. The information output unit 133 outputs training information to be used based on support analysis information, and each of the functions To be realized. In this embodiment, the information management unit 131 provides support to the first supporter who has completed the training. The information output unit 133 obtains support record information regarding the support provided when the support was implemented. It outputs training information to be used for training support staff. Each of these parts is connected to the end via the communication unit 110. Information processing using information stored in the information storage unit 120 while communicating with the terminal device 200. To do so.

[0062] In this embodiment, the information management unit 131 is an elderly information acquisition unit 131 that acquires elderly information. a, a supporter information acquisition unit 131b which acquires supporter information, and support which acquires support record information It has a recording information acquisition unit 131c and an information derivation unit 132 which analyzes the support recording information and provides support An analysis unit 132a that derives support analysis information, and a matching unit that associates support record information with support analysis information. It has a generation unit 132b that generates response information, and an information output unit 133 that receives a search request. Then, based on the matching information, the information corresponding to the search request (training information, browsing information) is displayed. Extraction unit 133a for extraction, and presentation unit for presenting the extracted information (training information, viewing information). It has part 133b.

[0063] The information storage unit 120 stores the elderly information acquired by the elderly information acquisition unit 131a. The supporter information storage unit 121 and the supporter information acquisition unit 131b store the supporter information acquired by the supporter information storage unit 121. The user information storage unit 122 and the support record information acquired by the support record information acquisition unit 131c store the user information storage unit 122 and the support record information acquisition unit 131c. Support record information storage unit 123 and the correspondence information generated by generation unit 132b are stored in the correspondence information storage unit 123. It has an information storage unit 124.

[0064] The elderly information storage unit 121 stores elderly information for each elderly person being supported. Elderly people have an account for elderly support services and pay service fees This also applies to elderly individuals who are eligible to use the service. Information on each elderly person can be found in Figure 5(a In the example above, it has an elderly person ID and elderly person attribute information. The elderly person attribute information is the elderly person's mental Information on rational characteristics (for example, A "Positive next-generation senior", B "Curious negative senior") Information categorized as "near" and "active, problem-solving seniors," and the environmental characteristics of the elderly. Sexual information, information on the interest level or skill level of older adults by interest category, and older This includes information on the physical characteristics of the person. Furthermore, information on the psychological characteristics of the elderly includes the self-identity of the elderly. Self-esteem, the level of curiosity among the elderly, the problem-solving ability of the elderly, and the interpersonal attitudes of the elderly (for example, This includes things like arrogant or mild-mannered.

[0065] The supporter information storage unit 122 stores supporter information for each supporter. Each supporter has a first This includes the supporter and the second supporter. Supporter information for each supporter is shown in the example in Figure 5(b), It has a supporter ID and supporter attribute information. The supporter attribute information indicates whether the person is currently undergoing training or has completed training. Training status information indicating whether the training has been completed (i.e., whether the person is qualified) and the supporter's skill level Includes rank information indicating bell (rank), environmental characteristics information, and physical characteristics information. Training Status information includes information on the training progress (achievement status) of support staff undergoing training. But that's fine.

[0066] The support record information acquisition unit 131c acquires support (dialogue) information based on the output of the sensor 300. Audio data, text data obtained by transcribing the audio data, and imaging data from the dialogue. The system acquires vital data of elderly individuals and other support record information. (Support Record Information Acquisition Unit) 131c may obtain support record information that includes information manually entered by the first supporter. .

[0067] The support record information storage unit 123 stores support record information for each support provided. In the example shown in Figure 5(c), the recorded information includes the support ID, the elderly person ID, the supporter ID, and the information of the support in question. Information on support patterns, information on interest categories addressed in the support, and audio data. It includes text data, imaging data, and vital data. The text data is audio. The data may be converted into text and then summarized to form summary data. For example, it can be created using publicly known speech / text summarization technologies (e.g., text summarization AI). The summary data may be text data that summarizes the content for each topic in the dialogue. .

[0068] The analysis unit 132a of the information extraction unit 132 analyzes the support record stored in the support record information storage unit 123. The recorded information is analyzed to derive support analysis information. The analysis unit 132a analyzes the self-esteem of the elderly, At least one of the following: the level of curiosity of the elderly, the problem-solving ability of the elderly, and the interpersonal attitude of the elderly. We will analyze the improvement of one psychological characteristic as a support effect. Such an analysis will include, for example, known psychological characteristics. Emotional analysis technology (e.g., emotion recognition AI) can be used. The department may be run by the first supporter or manager.

[0069] For example, the analysis unit 132a performs speech sentiment analysis based on speech data or text data. Of the following, at least: By performing one more step, support analysis information demonstrating the support effect may be derived. (Voice emotion analysis) This allows for the analysis of the emotions of the elderly, and the degree of their curiosity can be determined through frequent word analysis and characteristic word analysis. This allows for analysis, and self-esteem can be analyzed through positive / negative word analysis. This is the case. Furthermore, speech emotion analysis involves performing frequency analysis and / or spectral analysis on speech. This involves analyzing things like pitch, jitter, volume, voice quality, speech speed, and prosody. It is possible to analyze emotions. Positive / negative word analysis is a method of analyzing positive emotions. This involves analyzing positive and / or negative words, for example, negative words. Some vivid words include "I don't have much time left" and "I feel like I'm close to dying alone." Positive phrases include, "I'm not scared as long as you're here," and "Do what you're interested in." Phrases like "I think I'll give it a try" and "I've always wanted to study abroad" are common.

[0070] The analysis unit 132a of the information output unit 132 analyzes at least the imaging data and vital data. Based on one of these, support is provided by conducting at least one of the following: psychological analysis and physical analysis. Supportive analysis information demonstrating effectiveness may be derived. This includes facial expression analysis of elderly people using imaging data and biography. It is possible to analyze the emotions of elderly people through sentiment analysis using data.

[0071] Figure 6 shows an example of analysis performed by the analysis unit 132a according to this embodiment. So, whether self-esteem is positive or negative, and the degree of curiosity (and The psychology of the elderly depends on whether their problem-solving abilities are positive or negative. The characteristics can be classified into four categories. The degree of self-esteem and curiosity (and problem-solving ability) Elderly people who are also positive are classified as A "Positive Next Generation Seniors". Among the "next-generation seniors," those with high levels of self-esteem and curiosity (and problem-solving ability) The elderly may be classified as "S". Their self-esteem is negative, and their level of curiosity is low. Elderly people with positive traits (and problem-solving ability) fall into category B, "Curious but Negative Seniors". They are similar. Their self-esteem is positive, but their level of curiosity (and problem-solving ability) is negative. Senior citizens who are active are classified as C, "Active, Problem-Solving Seniors." Self-esteem and preference Elderly individuals whose level of curiosity (and problem-solving ability) is both negative should be categorized as D "Other". It is classified as follows:

[0072] In the illustrated example, the analysis unit 132a analyzes the degree of self-esteem and curiosity of elderly people (and problem solution). The analysis unit 1 analyzes decisiveness and determines whether these psychological characteristics have improved. 32a states that when the psychological characteristics of an elderly person change from "D" to "B" or "C", then "B" or When it changes from "C" to "A", or from "A" to "S", it is considered an elderly person. The analysis unit 132a determines that the psychological characteristics have improved. This derives support analysis information that includes information on improvements. The support analysis information reveals the psychological characteristics of the elderly. The classification may also include information on which classification it changed to.

[0073] The generation unit 132b of the information derivation unit 132 associates support record information and support analysis information. The generation unit 132b generates response information for the support record information and support analysis information. The generation unit 132b may generate mapping information that further associates the attribute information of the person. Even if you derive further correspondence information by linking the information of interest categories handled in the dialogue, good.

[0074] The correspondence information storage unit 124 stores the correspondence information generated by the generation unit 132b. In the example in Figure 5(d), the information provided includes 1) information on the elderly person's attributes, 2) information on the supporter's attributes, and 3 ) Support record information (information on the content of support) and 4) Support analysis information (improvement of the psychological characteristics of the elderly) This includes information. This type of correspondence information allows for the identification of the attributes of the elderly, the attributes of the caregivers, and support. This will allow us to identify the correlation between the content of support provided and improvements in the psychological characteristics of elderly individuals.

[0075] For example, what kind of support and / Alternatively, it is possible to identify which types of supporters are effective based on the associated information. It is possible. Or, what attributes regarding a certain type of support (including interest categories) It is possible to determine whether it is effective for elderly people based on the associated information.

[0076] In the example in Figure 5(d), 1) information on the elderly person's attributes, 2) information on the caregiver's attributes, and 3) information on the caregiver's records. The report (information on the support provided) and 4) support analysis information (information on the improvement of the psychological characteristics of the elderly) are used as a basis. They are linked by a cable. However, the correlation of this information, namely, the elderly This study explores the correlation between the attributes of the individual, the attributes of the supporter, the content of the support, and the improvement of the psychological characteristics of the elderly. The model may be trained using machine learning, and the correspondence information may be constructed using the trained model. It is possible to predict unknown information that has not yet been collected based on known information (a trained model). It will become.

[0077] The information output unit 133 outputs training information (or viewing information) based on the correspondence information. The information output unit 133 outputs recommended support content based on the attributes of the elderly person, based on the correspondence information. The recommended support information shown may be output as training information (and / or information for viewing). The output unit 133, based on the correspondence information, provides recommended support content categorized by interest. The recommended support information shown may be output as training information (and / or information for viewing). Support information includes, for example, recommended support patterns, recommended interest categories, and recommended It must include at least one of the following: the content of the supporter's speech, and the attributes of the recommended supporter.

[0078] The extraction unit 133a of the information output unit 133 indicates the target attribute to be searched. When a search request containing information is received from a second supporter, the elderly person belonging to the specified search target attribute is identified. Recommended support information indicating the recommended support content for that person is extracted from the associated information storage unit 124. (May be obtained) The extraction unit 133a is the search target, which is the interest category to be searched. When a search request containing information indicating interest categories is received from a second supporter, the search Recommended support information is associated with the target interest category, showing the type of support that is recommended. The information may be extracted (acquired) from the information storage unit 124. The presentation unit 133b of the information output unit 133 is The extraction unit 133a extracts recommended support information and presents it to the second supporter as training information. That's fine.

[0079] Furthermore, the extraction unit 133a of the information output unit 133 extracts the target attribute, which is the attribute to be searched. When a search request containing information indicating the following is received from a viewer (third party), the system will process the search target attributes. Recommended support information, which indicates the types of support recommended for elderly people, is associated with the information storage unit 124. It may be extracted (obtained) from. The extraction unit 133a is the interest category to be searched. When a search request is received from a viewer that includes information indicating the target interest category, This section provides recommended support information that shows suggested support for the searched interest categories. The information may also be extracted (acquired) from the attached information storage unit 124. Information output unit 133 presentation unit 133b The extraction unit 133a presents the extracted recommended support information to the viewer as information for viewing. That's good too.

[0080] (3) Example of change 1 Next, we will describe a modification example 1 of the above embodiment. Figure 7 shows the server configuration related to this modification example. This figure shows the configuration of device 100. Figure 8 explains the operation of the server device 100 in this modified example. This is a diagram for that purpose.

[0081] As shown in Figure 7, the information processing unit 130 of the server device 100 in this modified example is a matching It further has section 134. Based on the attributes of the elderly person being supported (especially psychological characteristics), Identify the required skill level (rank) of the supporter for that attribute, and the identified skill Supporters who have a level (rank) are supporters who provide support to the elderly person who is the target of support. This allows for the assignment of appropriate supporters to each elderly person receiving support. This is possible.

[0082] As shown in Figure 8, the skill levels (ranks) of supporters include, for example, Bronze, S There are four ranks: Silver, Gold, and Platinum. The higher the rank of the supporter, the more per hour they receive. The rewards per person can be higher. Supporters will start at Bronze and improve their skills. Your rank increases by one level at a time. Rank increases are determined by taking a test related to behavioral guidelines. That decision is acceptable.

[0083] In the example in Figure 8, the matching unit 134 measures the degree of self-esteem and curiosity (and problem-solving ability). Elderly people who are classified as A "Positive Next Generation Seniors" because both of the above are positive are The bronze-ranked supporter is assigned. Also, the matching unit 134 is assigned a supporter with a high level of self-esteem. B: Negative, but with a positive degree of curiosity (and problem-solving ability) - "Curious" Elderly individuals classified as "highly negative seniors" are assigned supporters of the Silver rank or higher. Furthermore, the matching unit 134 determines whether self-esteem is positive and the degree of curiosity is positive. (and problem-solving ability) is classified as C, "Active Senior Problem Solver" with a negative score. Elderly individuals will be assigned supporters with a Gold rank or higher.

[0084] The matching unit 134 determines the location of both the elderly person receiving support and the supporter. The rear (address) may also be taken into further consideration. The matching unit 134 considers the elderly person's address and distance. Priority may be given to assigning caregivers who live nearby to the elderly person in question.

[0085] The matching unit 134 analyzes the interests of both the elderly person being supported and the caregiver. Further consideration of categories may be given. The matching unit 134 is the interests of the elderly. Priority will be given to assigning caregivers who share the same interests as the elderly person in question. You may guess correctly.

[0086] The matching unit 134, when it becomes necessary to replace one supporter with another, You can select and assign another supporter who shares many similarities in attributes with the supporter who needs to be replaced. stomach.

[0087] (4) Example of change 2 In the above embodiment, training is provided to train the second supporter to become a new first supporter. An example of how to do this was explained (see Figure 2). However, as shown in the example of modification in Figure 9, the Training (e.g., on-the-job training) may be conducted to improve or evaluate the skills of support staff. stomach.

[0088] The operation shown in Figure 9 will be described primarily in terms of its differences from the operation according to the above embodiment (the operation shown in Figure 2). I will explain.

[0089] As shown in Figure 9, the operation of steps S1 to S3 is as described above in the embodiment It is the same as the original work.

[0090] In step S4, the information processing system 1 provides support analysis information (or correspondence information). Based on the above, the training information for the first trainee is output. For training information, see above. This is the same as the embodiment described above. For example, the information processing system 1 is connected to the terminal device 2 of the first supporter. Training information may be presented in 00a. However, this is not limited to such electromagnetic output methods. For example, the information processing system 1 outputs training information to paper media using a printer. You may lint it.

[0091] In this modified example, the information extraction unit 132 (analysis unit 132a) of the server device 100 provides support records. Based on the information, evaluation information showing the results of supporters' evaluations of the support provided is provided as support analysis information. It may also be derived as follows. And the information output unit 133 (display unit 133b of the server device 100) The evaluation information may be output as training information.

[0092] Such evaluation information could also include information on whether or not the psychological characteristics of the elderly have improved. This could also be information on how / to what extent the physical characteristics of older adults have improved. This allows us to evaluate the support provided by the first supporter and determine the next support plan from the first supporter. It is possible to provide feedback to help improve the situation.

[0093] This type of evaluation information is used to determine skill levels based on the improvement in the psychological characteristics of older adults. This may also be information indicating the rank. This will allow us to determine the skill level (rank) of the first supporter. It is possible to evaluate the ranking objectively and fairly.

[0094] (5) Other embodiments In the above embodiment, at least a portion of the processing performed by the server device 100 is performed at the end The process may be modified to be executed on the terminal device 200 side. In this case, the information processing unit 130 described above may be included. At least a portion of each component may be moved to the terminal device 200, or the information storage unit 1 described above may be moved. At least a portion of each part included in 20 may be moved to the terminal device 200.

[0095] The operation flow and operation examples in the above-described embodiments do not necessarily follow the order shown in the flowchart. It does not have to be executed chronologically according to the diagram. For example, the steps in the operation can be represented in a flowchart. The commands may be executed in a different order than described, or they may be executed in parallel. Some of the steps may be deleted, and further steps may be added to the process. .

[0096] A program that causes a computer (information processing device) to perform the operations according to the above embodiment is It may be provided. The program may be recorded on a computer-readable medium. Using computer-readable media, you can install programs on a computer. It is possible to do so. Here, the computer-readable medium on which the program is recorded is It may also be a non-transient storage medium. The non-transient storage medium is not particularly limited. However, it may also be a storage medium such as a CD-ROM or DVD-ROM.

[0097] The functions implemented by Information Processing System 1 are designed to implement the functions described herein. Programmed general-purpose processors, application-specific processors, integrated circuits, ASICs (App Application Specific Integrated Circuits), C PU (a Central Processing Unit), conventional circuits, and / or combinations thereof, circuitry or processing It may be implemented in circuitry (processing circuitry). The processor is a transistor Includes other circuits, circuitry or processing circuits This is considered a try. The processor executes the program stored in memory, pro It may be a grammed processor. In this specification, circui The try, unit, and means are programmed to perform the described function. This refers to software or hardware that runs on it. Such hardware is disclosed herein. Any hardware, or any program designed to perform the functions described herein. This may be any hardware that has been or is known to perform such an operation. If the hardware in question is a processor that is considered to be of the circuitry type In total, the circuit, means, or unit comprises hardware and hardware A and / or a combination of software used to constitute a processor.

[0098] The phrases "based on" and "according to" as used herein are not necessarily used unless otherwise specified. Unless otherwise stated, it does not mean "based solely on" or "according solely to". The description can mean both "based solely on" and "based at least partially on." Similarly, the phrase "depending on" can also mean "depending only on" or "depending at least partially on". It means both "to include" and "to prepare". e) The terms "e)" and their variations do not mean to include only the listed items, but also to enumerate It is acceptable to include only items, or to include additional items in addition to the listed items. It tastes good. Also, the term "or" as used in this specification refers to exclusive OR It is intended that this is not the case. In this specification, for example, the English words a, an and the When articles are added through translation, as in the example above, these articles are clearly so from the context. Unless otherwise indicated, it is assumed to include multiple items.

[0099] The embodiments have been described in detail above with reference to the drawings, but the specific configuration is as described above. This is not limited to the above; various design changes, etc., can be made within the scope that does not deviate from the main point. It is possible. [Explanation of symbols]

[0100] 1: Information Processing System 5: Network 100: Server device 110: Communications Department 120: Information storage section 121: Elderly Information Memory Unit 122: Supporter information storage unit 123: Support Record Information Storage Unit 124: Correspondence Information Storage Unit 130: Information Processing Department 131: Information Management Department 131a: Department for Acquiring Information on the Elderly 131b: Supporter information acquisition department 131c: Support Record Information Acquisition Unit 132: Information derivation part 132a: Analysis section 132b: Generation part 133: Information output unit 133a:Extraction part 133b: Presentation part 134: Matching Department 200: Terminal device 300: Sensor

Claims

1. An information processing system for training on dialogue-based support for the elderly, When a supporter provides the aforementioned support, they acquire and store support record information regarding the content of that support. Information Management Department, Support analysis information regarding the support effect of the aforementioned support is derived based on the support record information. Information output unit, Based on the support analysis information, the training information used for the training of the aforementioned supporter or another supporter is used. It comprises an information output unit that outputs information, Information processing system.

2. The Information Management Department provides support when the first supporter who has completed the training provides the support. Obtain the aforementioned support record information regarding the content, The information output unit outputs the training information used for the training of the second supporter during the training. to exert The information processing system according to claim 1.

3. The information management unit, based on the output of one or more sensors, determines the voice data in the dialogue. The audio data, the text data obtained by converting the audio data into text, and the imaging data in the dialogue. At least one of the following, the patient's vital data, is used as the support record information. obtain The information processing system according to claim 1.

4. The information extraction unit performs voice sentiment analysis based on the voice data or the text data. Of the following, at least: By performing one more step, the support analysis information demonstrating the aforementioned support effect is derived. The information processing system according to claim 3.

5. The information extraction unit is based on at least one of the imaging data and the vital data. Subsequently, by conducting at least one of the psychological and physical analyses of the elderly person, The support analysis information that demonstrates the support effect is derived. The information processing system according to claim 3.

6. The information extraction unit extracts the elderly person's self-esteem, the elderly person's level of curiosity, and the elderly person's level of curiosity. The problem-solving ability and improvement of at least one psychological characteristic of the aforementioned elderly person's interpersonal attitude The aforementioned support effect will be analyzed. The information processing system according to any one of claims 1 to 5.

7. The information extraction unit associates the support record information with the support analysis information. Derive the following: The information output unit outputs the training information based on the correspondence information. The information processing system according to claim 1.

8. The Information Management Unit then uses the support record information and the support analysis information to determine the attributes of the elderly person. Further mapping the information to the aforementioned mapping information is derived, The information output unit, based on the correspondence information, provides recommended support content for each attribute. The recommended support information shown will be output as training information. The information processing system according to claim 7.

9. The aforementioned recommended support information includes recommended support patterns, recommended interest categories, and recommendations. The content of the supporter's speech and the recommended supporter attributes must include at least one of these. The information processing system according to claim 8.

10. The information output unit includes information indicating the target attribute to be searched, which is the attribute to be searched. Upon receiving the request, the system will display recommended support services for elderly individuals belonging to the aforementioned search target attributes. The aforementioned recommended support information is output as training information. The information processing system according to claim 8.

11. The aforementioned attributes include the psychological characteristics of the elderly, the environmental characteristics of the elderly, and the elderly categorized by their interests. The interest level or skill level, and at least one of the physical characteristics of older adults, are included. nothing The information processing system according to claim 8.

12. The information extraction unit then interacts with the support record information and the support analysis information. Further, the aforementioned correspondence information is derived by associating the information of the interest categories that were handled. The information output unit, based on the correspondence information, recommends support content based on the interests of the user. Recommended support information, categorized by type, will be output as training information. The information processing system according to claim 7.

13. The aforementioned recommended support information includes recommended support patterns, recommended content of supporter speech, and suggestions. Includes at least one of the recommended supporter attributes. The information processing system according to claim 12.

14. The information output unit outputs the interest category to be searched. When a search request containing information indicating Gori is received, the search target interest category is as follows: The recommended support information, which indicates the recommended support content, is output as training information. The information processing system according to claim 12.

15. The aforementioned correspondence information is learned from the support record information and the support analysis information by the mechanical engineering Includes trained models obtained through learning. The information processing system according to any one of claims 7 to 14.

16. The information extraction unit, based on the support record information, determines the content of the support provided by the supporter. The evaluation information showing the evaluation results is derived as the support analysis information. The information output unit outputs the evaluation information as training information. The information processing system according to claim 1.

17. Based on the attributes of the elderly person to be supported, the required skills of the supporter for those attributes Identify the necessary supporters and assign them, who possess the required skill level, to assist the elderly individuals receiving support. It also includes a matching section for assigning supporters to provide assistance. The information processing system according to claim 1.

18. Information processed by an information processing system for training on dialogue-based support for the elderly A processing method, When a supporter provides the aforementioned support, they acquire and store support record information regarding the content of that support. Information management steps, Support analysis information regarding the support effect of the aforementioned support is derived based on the support record information. Information derivation step, Based on the support analysis information, the training information used for the training of the aforementioned supporter or another supporter is used. The information output step includes, Information processing methods.

19. In an information processing system for training on dialogue-based support for the elderly, When a supporter provides the aforementioned support, they acquire and store support record information regarding the content of that support. Information management steps, Support analysis information regarding the support effect of the aforementioned support is derived based on the support record information. Information derivation step, Based on the support analysis information, the training information used for the training of the aforementioned supporter or another supporter is used. The information output step, which outputs the information, is executed. program.

Images