Information processing device, information processing method, and information processing program

Abstract

To propose an information processing device, an information processing method, and an information processing program that can streamline customer management for businesses. [Solution] The information processing device according to the present disclosure is characterized by comprising: an acquisition unit that acquires the corporate information of a second business operator that is the subject of monitoring by a first business operator, wherein the corporate information of the second business operator has been changed; a first display control unit that causes a notification regarding the changed corporate information to be displayed on the first business operator's terminal based on the changed corporate information and the original corporate information stored in a storage unit; an acceptance unit that receives from the first business operator the setting of a change confirmation notification based on the notification regarding the changed corporate information to be transmitted to the second business operator; a second display control unit that causes the change confirmation notification to be displayed on the second business operator's terminal based on the setting of the notification; and an update unit that updates the corporate information of the second business operator when confirmation of the change confirmation notification is received from the second business operator.

Description

Technical Field

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[0001] The present disclosure relates to an information processing apparatus, an information processing method, and an information processing program.

Background Art

[0002] Conventionally, it is necessary to periodically check whether there has been any change in the customer's registered items for the purpose of verifying collateral and the like. Further, when there is a change in the registered items, the financial institution must request the customer to submit a notification regarding the change.

[0003] As a technique related to such customer management, there is known a technique for detecting that there has been a change in the registered items of a customer of an operator such as a financial institution and notifying the financial institution when there is a change in the registered items of the customer (Patent Document 1).

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] In the prior art, it may not be possible to improve the efficiency of managing customers of an operator. For example, in the prior art, in a financial institution with a large number of customers, when the registered items of a plurality of customers are changed, since each of the changed customers is requested to submit a notification regarding the change in the registered items, the procedure is complicated. Further, when the customer's address or the like has changed and the current address is unknown, it may take more time and cost for the financial institution to request the submission of a notification.

[0006] On the other hand, customers submit these notifications to financial institutions at the request of their service providers. If a customer has transactions with multiple financial institutions, it can be time-consuming to submit the necessary notifications to each one. In short, the interactions between financial institutions and customers were inefficient, involving significant time and cost.

[0007] Therefore, this disclosure proposes an information processing device, an information processing method, and an information processing program that can streamline customer management for businesses. [Means for solving the problem]

[0008] To solve the above problems, the information processing device relating to this disclosure is characterized by comprising: an acquisition unit that acquires the corporate information of a second business operator that is monitored by a first business operator, wherein the corporate information of the second business operator has been changed; a first display control unit that causes a notification regarding the changed corporate information to be displayed on the first business operator's terminal based on the changed corporate information and the original corporate information stored in a storage unit; an acceptance unit that receives from the first business operator the setting of a change confirmation notification based on the notification regarding the changed corporate information to be transmitted to the second business operator; a second display control unit that causes the change confirmation notification to be displayed on the second business operator's terminal based on the setting of the notification; and an update unit that updates the corporate information of the second business operator when confirmation of the change confirmation notification is received from the second business operator. [Effects of the Invention]

[0009] According to one embodiment of the system, it is possible to streamline the management of a business's customers. [Brief explanation of the drawing]

[0010] [Figure 1] Figure 1 shows an example of the configuration of an information processing system according to an embodiment. [Figure 2] Figure 2 is a diagram showing an overview of the information processing system according to the embodiment. [Figure 3] Figure 3 shows an example of the configuration of an information processing device according to the embodiment. [Figure 4] Figure 4 shows an example of a financial institution accepting registrations of customers who are subject to its monitoring, according to this embodiment. [Figure 5] Figure 5 shows an example of adding customer information that is monitored by a financial institution, according to the embodiment. [Figure 6] Figure 6 shows an example of a notification regarding changed corporate information according to the embodiment. [Figure 7] Figure 7 shows an example of accepting notification settings for change confirmation notifications according to the embodiment. [Figure 8] Figure 8 shows an example of accepting notification settings for change confirmation notifications according to the embodiment. [Figure 9] Figure 9 shows an example of accepting notification settings for change confirmation notifications according to the embodiment. [Figure 10] Figure 10 shows an example of displaying a list of customers who have confirmed the change confirmation notice on the change notification management screen, according to an embodiment. [Figure 11] Figure 11 shows an example of how to display a change notification according to an embodiment. [Figure 12] Figure 12 is a flowchart showing the procedure of the information processing device according to the embodiment. [Figure 13] Figure 13 is a hardware configuration diagram showing an example of a computer that implements the functions of an information processing device. [Modes for carrying out the invention]

[0011] Embodiments of the present disclosure will be described in detail below with reference to the drawings. In the following embodiments, the same parts will be denoted by the same reference numerals to avoid redundant descriptions.

[0012] (1. Configuration of the information processing system according to the embodiment) First, an overview of the information processing system according to the embodiment will be described using Figures 1 and 2. Figure 1 is a diagram showing an example of the configuration of the information processing system 1 according to the embodiment.

[0013] In FIG. 1, the information processing system 1 is composed of a management authority 10, a financial institution terminal 20, a customer terminal 30, and an information processing device 100. The management authority 10, the financial institution terminal 20, the customer terminal 30, and the information processing device 100 are respectively connected via a network so as to be communicable regardless of whether it is wired or wireless.

[0014] The information processing device 100 is a device that supports procedures between a financial institution and a customer that occur when the corporate information of a customer of a financial institution is changed. For example, the procedures between a financial institution and a customer are change procedures such as the contact information and address of the customer stored in the financial institution. The financial institution is an example of a first business operator described later. The customer is a business operator and is an example of a second business operator described later.

[0015] A business operator is a person who conducts business. For example, business operators are individual business operators, corporations, and organizations. Corporate information is information regarding a business operator. In Japan, corporate information is, for example, registration information. Specifically, corporate information refers to a company corporate number, trade name, head office, method of public notice, date of establishment of the company, purpose, total number of issued shares, total number of issued shares and types and numbers, amount of capital, regulations regarding share transfer restrictions, matters regarding officers, and matters regarding registration records.

[0016] For example, the information processing device 100 is an information processing device such as a server device, a PC (Personal Computer), or a cloud server.

[0017] The management authority 10 stores corporate information and provides corporate information. The management authority is an organization that manages corporate information. For example, in Japan, the management authority is a legal affairs bureau.

[0018] The financial institution terminal 20 is a terminal used by a first business operator. The first business operator is an organization that uses corporate information in order to monitor the state of a customer. For example, the first business operator is a financial institution such as a bank or a credit card company.

[0019] Customer terminal 30 is a terminal used by a second business operator, which is a customer of the first business operator. The second business operator is a customer monitored by a financial institution, and is a corporation such as a limited company.

[0020] For example, the financial institution terminal 20 and the customer terminal 30 are information processing devices such as mobile phones, smart devices (smartphones or tablets), PDAs (Personal Digital Assistants), and PCs.

[0021] Financial institutions can utilize services provided by the information processing device 100 to support procedures between financial institutions and customers by contracting for services provided by the information processing device 100 through the financial institution terminal 20.

[0022] Customers can use the services provided by the information processing device 100, which assists with procedures between financial institutions and customers, by agreeing to the service usage agreement for the information processing device 100 contracted by the financial institution through the customer terminal 30.

[0023] In other words, the information processing device 100 provides a platform for services that support procedures between financial institutions and customers. The financial institution terminal 20 and the customer terminal 30 are devices used to access the services that support procedures between financial institutions and customers provided by the information processing device 100.

[0024] Next, we will briefly explain the flow of Information Processing System 1. In this disclosure, the specific examples described below will be explained with the first business entity being a financial institution and the second business entity being a customer.

[0025] First, the information processing device 100 receives a list of customers to be monitored by the financial institution from the financial institution (step S1). Next, the information processing device 100 monitors the corporate information of the customers to be monitored (step S2). At this point, if the corporate information of a customer is changed, the information processing device 100 obtains the changed corporate information from the management authority 10 (step S3).

[0026] The information processing device 100 displays a notification on the financial institution terminal 20 that the corporate information has been changed (step S4). For example, the information processing device 100 displays the changed corporate information, the changed items, and the corporate information before the change. The financial institution can then be informed that the customer's corporate information has been changed and what has been changed.

[0027] The information processing device 100 receives notification settings for change confirmation notices to be sent to the customer terminal 30 from the financial institution (step S5). Subsequently, the information processing device 100 notifies the customer terminal 30 of the change confirmation notice and displays it based on the notification settings (step S6). For example, the information processing device 100 receives settings from the financial institution regarding the number of notifications and notification dates and times, taking into account the circumstances of each customer, and notifies the customer terminal 30 of the change confirmation notice. The change confirmation notice is a notification to the customer asking whether or not to update the corporate information registered with the financial institution with the same content as the change in corporate information.

[0028] The information processing device 100 accepts confirmation regarding changes to corporate information (step S7). For example, depending on the customer's selection, the information processing device 100 accepts either consent to or refusal to update the corporate information. If the information processing device 100 receives consent from the customer to update the corporate information, it updates the corporate information stored in the information processing device 100 from the corporate information before the change to the corporate information after the change. If the information processing device 100 is linked with a financial institution, it also updates the corporate information registered with the financial institution to the corporate information after the change.

[0029] Furthermore, the information processing device 100 notifies the financial institution terminal 20 of the change notification (step S8). For example, the information processing device 100 notifies the financial institution terminal 20 that the customer has agreed to change the corporate information registered with the financial institution to the same extent as the change in corporate information, and that a change notification containing the changed corporate information has been submitted.

[0030] Financial institutions can provide customers with highly user-friendly confirmation notifications by notifying them of changes via the information processing device 100. Furthermore, by accepting pre-configuration of change confirmation notifications from financial institutions, the information processing device 100 can simplify procedures between financial institutions and customers when there are changes to the customer's corporate information. By linking information with the information processing device 100, financial institutions can update the corporate information registered at their institution to reflect the changes.

[0031] By including these components, Information Processing System 1 can reduce management tasks and costs for businesses that require corporate information of their customers.

[0032] (2. Overview of the Information Processing System According to the Embodiment) Figure 2 is a diagram showing an overview of the information processing system 1 according to an embodiment. As shown in Figure 2, the information processing device 100 transmits a format to the financial institution terminal 20 (step S11). For example, the information processing device 100 transmits a format for the financial institution to register a business (customer).

[0033] The information processing device 100 accepts customer registration (step S12). For example, the information processing device 100 accepts individual customer registrations from financial institutions using a format that is displayed on the financial institution terminal 20. Alternatively, the information processing device 100 may accept registrations of multiple customers from financial institutions in bulk using a CSV (comma-separated values) format or the like.

[0034] The information processing device 100 obtains the corporate information of the registered customer (step S13). Note that this corporate information is the corporate information before any changes were made.

[0035] Next, the information processing device 100 monitors whether the registered customer's corporate information has been changed (step S14). If the corporate information has been changed, the management authority 10 discloses the change in corporate information (step S15). The information processing device 100 detects the change in corporate information upon disclosure by the management authority 10 (step S16).

[0036] The information processing device 100 obtains the changed corporate information from the management authority 10 (step S17). Based on the changed corporate information, the information processing device 100 generates a notification of the changed corporate information (step S18). For example, the information processing device 100 compares the corporate information before the change with the corporate information after the change (changed corporate information) to identify the changed parts. The information processing device 100 generates a notification of the changed corporate information that includes the changed corporate information with the changed parts highlighted with a marker, etc., and the corporate information before the change.

[0037] The information processing device 100 displays on the financial institution terminal 20 that the customer's corporate information has been changed (step S19). For example, the information processing device 100 displays a notification on the financial institution terminal 20 of the changed corporate information, including the changed corporate information with the changed parts highlighted with a marker, and the corporate information before the change. The information processing device 100 also notifies the financial institution of the change in the customer's corporate information via email or other means.

[0038] Next, the information processing device 100 receives notification settings for change confirmation notices to be sent to the customer terminal 30 (step S20). For example, the information processing device 100 receives settings (specifications) from the financial institution for the notification method, number of notifications, and notification date and time for the change confirmation notice.

[0039] The information processing device 100 notifies the customer that the corporate information has been changed, according to the notification method, number of notifications, and date and time of notification specified by the financial institution, and displays the information on the customer terminal 30 (step S21). For example, the information processing device 100 displays the changed corporate information on the customer terminal 30, highlighting the changed parts with a marker or the like.

[0040] The information processing device 100 accepts confirmation of the changed corporate information from the customer (step S22). For example, the information processing device 100 accepts whether the customer user "agrees or disagrees" to changing the corporate information of the financial institution to the same content as the changed corporate information displayed by the customer user.

[0041] The information processing device 100 generates various change notifications that reflect the customer's confirmation status of corporate information (step S23). For example, the information processing device 100 generates the change notifications as follows: whether or not the customer has given consent, the changed corporate information with the changed parts highlighted with a marker as generated in step S18, and the corporate information before the change.

[0042] The information processing device 100 displays the change information, which reflects the various change notifications, on the financial institution terminal 20 (step S24).

[0043] (3. Configuration of the information processing device according to the embodiment) Next, the configuration of the information processing device 100 that performs information processing according to the embodiment will be described using Figure 3. Figure 3 is a diagram showing an example of the configuration of the information processing device 100 according to the embodiment.

[0044] As shown in Figure 3, the information processing device 100 includes a communication unit 110, a storage unit 120, and a control unit 130. The information processing device 100 may also include an input unit (e.g., a keyboard or mouse) for receiving various operations from an administrator or other person managing the information processing device 100, and a display unit (e.g., a liquid crystal display) for displaying various information.

[0045] The communication unit 110 is implemented, for example, by a network interface controller. The communication unit 110 is connected to the network N (e.g., the internet) by wire or wireless connection and transmits and receives information with the financial institution terminal 20 and the customer terminal 30 via the network N. For example, the communication unit 110 may transmit and receive information using communication standards or technologies such as Wi-Fi®, SIM (Subscriber Identity Module), or LPWA (Low Power Wide Area).

[0046] The storage unit 120 is implemented by, for example, semiconductor memory elements such as RAM (Random Access Memory) or flash memory, or by storage devices such as hard disks or optical discs. The storage unit 120 may be configured as internal storage or as external storage such as a memory card.

[0047] The memory unit 120 stores corporate information. For example, the memory unit 120 stores the corporate information of a customer (second business operator) monitored by a financial institution (first business operator) before and after the change. The memory unit 120 also stores financial institutions that are registered with the services provided by the information processing device 100. The memory unit 120 stores a list of customers monitored by financial institutions and their respective notification settings.

[0048] The control unit 130 is implemented, for example, by a CPU (Central Processing Unit), MPU (Micro Processing Unit), GPU (Graphics Processing Unit), etc., which executes a program stored inside the information processing device 100 using RAM (Random Access Memory) or the like as a working area. The control unit 130 is also a controller and is implemented, for example, by an integrated circuit such as an ASIC (Application Specific Integrated Circuit) or FPGA (Field Programmable Gate Array).

[0049] As shown in Figure 3, the control unit 130 includes an acquisition unit 131, a first display control unit 132, a reception unit 133, a second display control unit 134, an update unit 135, and a third display control unit 136. In the following explanation, as with other specific examples, the first business operator may be described as a "financial institution," and the second business operator as a "customer."

[0050] The acquisition unit 131 acquires corporate information of a second business operator that is under the monitoring of the first business operator, and acquires the changed corporate information of the second business operator. For example, the acquisition unit 131 acquires changed corporate information from the management authority 10.

[0051] The first display control unit 132 displays a notification regarding the changed corporate information on the first business terminal based on the changed corporate information and the original corporate information stored in the storage unit 120. For example, the first display control unit 132 displays a notification regarding the changed corporate information consisting of the changed corporate information of the second business operator, which highlights the changed parts of the corporate information, and the original corporate information of the second business operator. Specifically, the first display control unit 132 extracts the changed parts by comparing the original corporate information with the changed corporate information. The first display control unit 132 highlights the changed parts in red or other colors.

[0052] Furthermore, the first display control unit 132 notifies the financial institution by email or other means that the customer's corporate information has been changed, in order to display a notification regarding the changed corporate information on the financial institution terminal 20.

[0053] The reception unit 133 accepts registrations of customers who are under the monitoring of financial institutions. The reception unit 133 may accept multiple customers who are under the monitoring of financial institutions.

[0054] The reception unit 133 receives from the first business operator the setting of a change confirmation notice based on a notification regarding the changed corporate information to be sent to the second business operator. For example, the change confirmation notice is a notice that includes confirmation that the same changes as those to the changed corporate information will be applied to the corporate information stored at the financial institution, and a notification regarding the changed corporate information.

[0055] For example, the reception unit 133 receives at least one of the following from the first business operator as a notification setting: notification method, number of notifications, and notification date and time. For example, the reception unit 133 receives one or more of the following notification methods to customers from the financial institution: email, telephone, RCS (Rich Communication Service), and SMS (Short Message Service).

[0056] Furthermore, the reception unit 133 receives settings from financial institutions regarding the number of notifications to send to customers and the notification schedule, such as how many notifications to send per week and how many notifications to send per month. Notification settings can be configured for each customer, for each change in corporate information, or for all customers and corporate information changes. Notification settings can be configured not only after displaying notifications related to corporate information, but also at any time, such as when registering a customer. Notification settings may also be pre-configured as default settings.

[0057] For example, the reception unit 133 also accepts the option to cancel the sending of change confirmation notices to the second business operator as a notification setting. Specifically, the reception unit 133 accepts the option to cancel the sending of change confirmation notices to the customer when it is no longer necessary, etc.

[0058] For example, if the acquisition unit 131 acquires changed corporate information from multiple second businesses, the reception unit 133 receives a selection from the first business to which of the multiple second businesses to which a change confirmation notice will be sent. Specifically, the reception unit 133 receives a selection from the financial institution to which of the multiple customers whose corporate information has been changed will receive a change confirmation notice. The reception unit 133 may also receive a selection from the financial institution to which of the multiple customers whose corporate information has been changed will not receive a change confirmation notice.

[0059] The second display control unit 134 notifies and displays a change confirmation notice on the second business terminal based on the notification settings. For example, the second display control unit 134 notifies the customer of the change confirmation notice using a notification method such as email, telephone, RCS, and SMS, and according to the set number of notifications and notification date and time. This notification is, for example, a notification asking the customer to confirm the change confirmation notice. As a change confirmation notice, the second display control unit 134 displays the changed corporate information of the customer, indicating the changes, on the customer terminal 30. The second display control unit 134 displays a message asking the customer to confirm that they will change the corporate information registered with the financial institution to the same content as the changed corporate information.

[0060] When the update unit 135 receives confirmation of the change confirmation notice from the second business operator, it updates the corporate information of the second business operator. For example, if the update unit 135 receives consent from a customer to change the corporate information registered with the financial institution to the same content as the changed corporate information, it updates the corporate information stored in the storage unit 120 to the changed corporate information. Also, if the update unit 135 is linked with the information processing device 100 related to this disclosure, it similarly updates the corporate information stored with the financial institution.

[0061] When the third display control unit 136 receives confirmation of the change confirmation notice from the customer, it displays the change notification on the financial institution terminal 20. For example, the third display control unit 136 displays on the financial institution terminal 20 that the customer has agreed to the change of corporate information stored in the financial institution.

[0062] Furthermore, the control unit 130 may be controlled to count the detection of changes in corporate information in order to adopt a so-called pay-per-use system in which a fee is charged to the financial institution each time a change in corporate information is detected. In addition, the control unit 130 may be controlled to manage the billing for the purpose of charging the financial institution for the fees.

[0063] Next, using Figures 4 to 11, we will explain specific examples of the reception processing and display control processing related to this disclosure.

[0064] Figure 4 shows an example of a financial institution accepting registrations of customers who are subject to its monitoring, according to the embodiment. As shown in Figure 4, the reception unit 133 accepts customer registrations from the financial institution terminal 20 via a screen 400 that displays customer registrations, searches for registered customers, and a list of registered customers.

[0065] Specifically, the reception unit 133 accepts registrations of customers under the financial institution's supervision from the financial institution either as a bulk registration 46 or as individual registrations 47. For example, when the reception unit 133 accepts bulk registrations 46, it accepts registrations of multiple customers using a CSV file or similar. When the reception unit 133 accepts individual registrations 47, it accepts information such as the corporate number, corporate name, and address from the financial institution on the screen.

[0066] Figure 5 shows an example of adding customer information to a financial institution that is under surveillance, according to the embodiment. The reception unit 133 accepts input of additional basic information 57, such as email address, telephone number, and address other than registration information, from the customer 56 who wishes to add information, on the screen 500 for adding customer information. For example, the screen 500 for adding customer information is displayed on the financial institution terminal 20 after the customer under surveillance is registered.

[0067] Figure 6 shows an example of a notification regarding changed corporate information according to the embodiment. As shown in Figure 6, the first display control unit 132 displays the corporate information before and after the change, such as the trade name section 61, purpose section 62, shares and capital section 63, officer section 64, and company status section 65, on the screen 600 that shows the notification regarding the changed corporate information. For example, the screen 600 that shows the notification regarding the changed corporate information is displayed on the financial institution terminal 20 after acquiring the customer's changed corporate information.

[0068] For example, if the objective section 62 is changed, the first display control unit 132 displays the pre-change data 66 "XXXXXXXXXX" for the objective section 62 and the post-change data 67 "YYYYYYYYYY" for the objective section 62, which is highlighted. Also, if the directors in the officer section 64 are changed, the first display control unit 132 displays the pre-change data 68 "XXXXXXXXXX" for the directors in the officer section 64 and the post-change data 69 "YYYYYYYYYY" for the officer section 64, which is highlighted.

[0069] Figure 7 shows an example of receiving notification settings for change confirmation notices according to the embodiment. The reception unit 133 receives customers to whom change confirmation notices should be sent from a screen 700 on which the recipient selects customers from among multiple customers. As shown in Figure 7, the reception unit 133 receives the selection of customers to whom notifications regarding the changed corporate information should be sent from a list 71 of customers whose corporate information has been changed, using checkboxes 72. For example, the customer selection screen 700 is displayed on the financial institution terminal 20 after the notification regarding the changed corporate information has been sent.

[0070] Figure 8 shows an example of receiving notification settings for change confirmation notifications according to an embodiment. As shown in Figure 8, the reception unit 133 receives the notification count 82 from a screen 800 that displays a list 81 of customers whose corporate information has been changed. The reception unit 133 can also receive the notification date and time (omitted in the figure). For example, the screen 800 that displays the list 81 of customers is displayed on the financial institution terminal 20 after a notification regarding the changed corporate information has been received.

[0071] Figure 9 shows an example of receiving notification settings for change confirmation notifications according to the embodiment. As shown in Figure 9, the reception unit 133 receives the selection of customers to unsubscribe from notifications using checkboxes 91 from a screen 900 that displays a list of customers whose corporate information has been changed. Subsequently, the reception unit 133 receives confirmation 92 from the financial institution of the selection of customers to unsubscribe from notifications. For example, the screen 900 that displays the list of customers is displayed on the financial institution terminal 20 after notification regarding the changed corporate information.

[0072] Figure 10 shows an example of displaying a list of customers who have confirmed the change confirmation notice on the change notification management screen 11 according to the embodiment. For example, customers included in the notification list 101 are customers who have agreed to change their corporate information registered with the financial institution to the same content as the changed corporate information. Customers who have been notified of a change notification can be searched on the change notification management screen. For example, the change notification management screen 11 is displayed on the financial institution terminal 20 after the customer has confirmed the change confirmation notice.

[0073] Figure 11 shows an example of displaying a change notification according to the embodiment. As shown in Figure 11, the third display control unit 136 displays the change notification screen 12 for a certain customer. The third display control unit 136 displays "Change Confirmation Result: OK" indicating that the customer has agreed to change the corporate information registered with the financial institution to the same content as the changed corporate information.

[0074] Furthermore, the third display control unit 136 transmits the corporate information 112, including the trade name section 61, purpose section 62, shares and capital section 63, and officer section 64, both before and after the change, to the financial institution. For example, the change notification screen 12 is displayed on the financial institution terminal 20 after the customer confirms the change confirmation notice. The corporate information 112 transmitted before and after the change may be the corporate information before and after the change as explained in Figure 6.

[0075] (4. Procedure for information processing according to the embodiment) Next, the procedure of the process according to the embodiment will be described using Figure 12. Figure 12 is a flowchart showing the procedure of the information processing device according to the embodiment.

[0076] The acquisition unit 131 of the information processing device 100 determines whether it has acquired the customer's changed corporate information (step S101). If the acquisition unit 131 does not acquire the changed corporate information (step S101: No), it repeats the process of step S101 until it acquires the changed corporate information.

[0077] If the first display control unit 132 obtains the customer's changed corporate information (step S101: Yes), it sends a notification regarding the changed corporate information to the financial institution terminal 20 (step S102).

[0078] The reception unit 133 determines whether it has received a change confirmation notification setting from the financial institution terminal 20 (step S103). If the reception unit 133 does not receive the notification setting (step S103: No), it repeats the process in step S103 until it receives the notification setting.

[0079] If the second display control unit 134 receives a setting for change confirmation notification (step S103: Yes), it sends a change confirmation notification to the customer terminal 30 based on the notification setting (step S104).

[0080] The update unit 135 determines whether it has received consent from the customer for the change confirmation notice (step S105). If the update unit 135 does not receive consent from the customer for the change confirmation notice (step S105: No), it repeats the process in step S105 until consent is received.

[0081] If the update unit 135 receives consent from the customer for the change confirmation notice (step S105: Yes), it updates the corporate information (step S106). Subsequently, the third display control unit 136, after updating the corporate information, sends a change notification to the financial institution terminal 20, which includes the customer's consent for the change confirmation notice and the changed corporate information (step S107).

[0082] (5. Services related to this disclosure) The information processing device 100 can provide a platform to businesses that support procedures by combining it with other services, as part of a corporate application platform built around application acceptance, document acceptance and confirmation, applicant verification, and case management. For example, the platform provided by the information processing device 100 can be flexibly used by corporations and other organizations through outsourcing or by providing only the system functions.

[0083] For example, the information processing device 100 can serve as an application acceptance platform, providing services such as data entry (including digitizing web application forms and paper applications) and error checking (such as verifying that applications are inconsistent with input rules).

[0084] For example, the information processing device 100 can serve as a corporate application platform for receiving and verifying documents, providing services such as identity verification including document and facial image capture functions and My Number upload functions, as well as document checking services such as application document checking systems. Furthermore, as a platform for receiving and verifying documents, the information processing device 100 can receive applications and application documents, digitize them, and provide document reception and AI-OCR (Artificial Intelligence Optical Character Recognition) services.

[0085] For example, the information processing device 100, as a platform for verifying applicants, provides services for verifying the existence and actual business status of applicants, such as checking basic information like registration information, comparing discrepancies, and checking reputation information. Furthermore, the information processing device 100, as a platform for verifying applicants, provides compliance checks, such as checking whether corporations and their officers are affiliated with anti-social forces, as well as change management services, including periodic and change detection alerts for those being verified, and procedural support. The services provided by the information processing device 100 are included in the change management services. The information processing device 100 targets corporations and individuals as applicants.

[0086] For example, the information processing device 100, as a project management platform, provides dashboard services such as a dashboard function for managing the entire project and linkage to individual detail screens. Furthermore, the information processing device 100, as a project management platform, provides workflow functions such as double-checking and approval functions for each project, as well as data linkage functions such as linkage functions to improve connectivity to customer systems.

[0087] The information processing device 100 can provide customers with a common platform for handling procedures arising from changes in corporate information, treating these procedures as common change procedures.

[0088] (6. Other Embodiments) The processing according to the above-described embodiment may be carried out in various other forms besides those described above.

[0089] For example, among the processes described in the above embodiments, all or part of the processes described as being performed automatically can be performed manually, or all or part of the processes described as being performed manually can be performed automatically by known methods. In addition, the processing procedures, specific names, and information including various data and parameters shown in the above document and drawings can be changed at will unless otherwise specified. For example, the various information shown in each figure is not limited to the information shown.

[0090] Furthermore, the components of each illustrated device are functionally conceptual and do not necessarily need to be physically configured as shown. In other words, the specific forms of distribution and integration of each device are not limited to those shown, and all or part of them can be functionally or physically distributed and integrated in any unit according to various loads and usage conditions.

[0091] Furthermore, the embodiments and modifications described above can be combined as appropriate, provided that the processing content is not inconsistent.

[0092] Furthermore, the effects described herein are merely illustrative and not limiting; other effects may also occur.

[0093] (7. Effects of the embodiments relating to this disclosure) As described above, the information processing device (information processing device 100 in the embodiment) according to this disclosure comprises an acquisition unit (acquisition unit 131 in the embodiment), a first display control unit (first display control unit 132 in the embodiment), a reception unit (reception unit 133 in the embodiment), a second display control unit (second display control unit 134 in the embodiment), and an update unit (update unit 135 in the embodiment). The acquisition unit acquires the corporate information of a second business operator that is monitored by a first business operator, and which is the changed corporate information of the second business operator. The first display control unit displays a notification regarding the changed corporate information on the first business operator's terminal based on the changed corporate information and the original corporate information stored in the storage unit (storage unit 120 in the embodiment). The reception unit receives from the first business operator the setting of a change confirmation notification based on the notification regarding the changed corporate information to be sent to the second business operator. The second display control unit displays a change confirmation notification on the second business operator's terminal based on the notification setting. The update department will update the corporate information of the second business operator if it receives confirmation of the change notification from the second business operator.

[0094] Thus, the information processing device described in this disclosure can prompt customers (second business operators) whose corporate information has changed to update the corporate information registered with a financial institution (first business operator), and can support procedures between the financial institution and the customer. In other words, the information processing device can streamline the management of customers by businesses.

[0095] Furthermore, the first display control unit displays a notification regarding the changed corporate information, which consists of the changed corporate information of the second business operator, highlighting the changed parts of the corporate information, and the corporate information of the second business operator before the change.

[0096] Thus, the information processing device related to this disclosure can clearly display which parts of the customer's (second business operator's) corporate information have been changed.

[0097] Furthermore, the reception department will receive at least one of the following from the first business operator as part of the notification settings: notification method, number of notifications, and notification date and time.

[0098] Thus, the information processing device related to this disclosure allows financial institutions (the first business operator) to configure notifications according to the circumstances of their customers (the second business operator). Furthermore, the information processing device can proactively approach customers to confirm changes in their corporate information through various notification means.

[0099] Furthermore, the reception desk will also accept the option to cancel the sending of change confirmation notices to the second service provider as part of the notification settings.

[0100] Thus, the information processing device related to this disclosure allows financial institutions (the first business operator) to configure the device to cancel notifications depending on the customer's (the second business operator's) circumstances. Therefore, the information processing device can reduce unnecessary notifications, thereby contributing to increased efficiency in operations for both financial institutions and customers.

[0101] Furthermore, if the acquisition unit obtains changed corporate information from multiple second businesses, the reception unit will receive a selection from the first business regarding which of the multiple second businesses to send the change confirmation notice to.

[0102] Thus, the information processing device described in this disclosure allows financial institutions (the first business operator) to flexibly accept whether or not to send change confirmation notices depending on the circumstances of each customer (the second business operator). Therefore, the information processing device can reduce unnecessary notifications, thereby contributing to increased efficiency in operations for financial institutions and customers.

[0103] (8. Hardware Configuration) The information devices such as the information processing device 100 according to the embodiment described above are realized by a computer 1000 having a configuration such as that shown in Figure 13. Hereinafter, the information processing device 100 according to the embodiment will be described as an example. Figure 13 is a hardware configuration diagram showing an example of a computer 1000 that realizes the functions of the information processing device 100. The computer 1000 has a CPU 1100, RAM 1200, ROM (Read Only Memory) 1300, HDD (Hard Disk Drive) 1400, communication interface 1500, and input / output interface 1600. The various parts of the computer 1000 are connected by a bus 1050.

[0104] The CPU 1100 operates based on programs stored in the ROM 1300 or HDD 1400, and controls various parts. For example, the CPU 1100 loads the programs stored in the ROM 1300 or HDD 1400 into the RAM 1200 and executes processing corresponding to the various programs.

[0105] ROM1300 stores boot programs such as the BIOS (Basic Input Output System) executed by CPU1100 when computer 1000 starts up, as well as programs that depend on the computer 1000's hardware.

[0106] HDD1400 is a computer-readable recording medium that non-temporarily records programs executed by CPU1100 and data used by such programs. Specifically, HDD1400 is a recording medium that records a program that performs information processing related to this disclosure, which is an example of program data 1450.

[0107] The communication interface 1500 is an interface for the computer 1000 to connect to an external network 1550 (e.g., the Internet). For example, the CPU 1100 can receive data from other devices or transmit data it generates to other devices via the communication interface 1500.

[0108] The input / output interface 1600 is an interface for connecting the input / output device 1650 and the computer 1000. For example, the CPU 1100 receives data from input devices such as a keyboard or mouse via the input / output interface 1600. The CPU 1100 also transmits data to output devices such as a display, speaker, or printer via the input / output interface 1600. The input / output interface 1600 may also function as a media interface for reading programs recorded on a predetermined recording medium (media). Examples of media include optical recording media such as DVDs (Digital Versatile Discs) and PDs (Phase Change Rewritable Disks), magneto-optical recording media such as MOs (Magneto-Optical Disks), tape media, magnetic recording media, or semiconductor memory.

[0109] For example, when the computer 1000 functions as an information processing device 100 according to the embodiment, the CPU 1100 of the computer 1000 realizes functions such as the control unit 130 by executing an information processing program loaded on the RAM 1200. The HDD 1400 stores the program that executes the information processing according to this disclosure and the data in the storage unit 120. The CPU 1100 reads and executes the program data 1450 from the HDD 1400, but as another example, these programs may be obtained from other devices via an external network 1550.

[0110] Although embodiments of the present application have been described in detail based on the drawings, these are illustrative examples, and the present invention can be implemented in various other forms with modifications and improvements based on the knowledge of those skilled in the art, starting with the embodiments described in the disclosure section of the invention. [Explanation of Symbols]

[0111] 1. Information Processing System 10 Administrative Authority 20 Financial Institution Terminals 30 Customer terminals 100 Information Processing Devices 110 Communications Department 120 Storage section 130 Control Unit 131 Acquisition Department 132 First display control unit 133 Reception Department 134 Second display control unit 135 Update Department 136 Third display control unit

Claims

1. Corporate information of a second business operator that is monitored by a first business operator, and an acquisition unit that acquires the changed corporate information of the second business operator, A first display control unit causes a notification regarding the changed corporate information to be displayed on a first business terminal, based on the changed corporate information and the original corporate information stored in the storage unit. A receiving unit that receives from the first business operator the setting of a change confirmation notice based on the notification regarding the changed corporate information to be sent to the second business operator, A second display control unit that causes the change confirmation notification to be displayed on a second business terminal based on the notification settings, When confirmation of the aforementioned change confirmation notice is received from the second business operator, an update unit updates the corporate information of the second business operator, An information processing device characterized by comprising:

2. The first display control unit is, The notification concerning the changed corporate information is to display a notification concerning the changed corporate information consisting of the changed corporate information of the second business operator, with the changed portion of the corporate information highlighted, and the corporate information of the second business operator before the change. The information processing apparatus according to feature 1.

3. The aforementioned reception unit is As part of the notification settings, the first business operator will accept at least one of the following: notification method, number of notifications, and notification date and time. The information processing apparatus according to feature 1.

4. The aforementioned reception unit is As part of the notification settings, the option to cancel the transmission of the change confirmation notification to the second business operator is further accepted. The information processing apparatus according to feature 1.

5. The aforementioned reception unit is When the acquisition unit acquires changed corporate information from multiple second businesses, the first business selects which of the multiple second businesses to send the change confirmation notice to. The information processing apparatus according to feature 1.

6. Computers Corporate information of a second business operator that is under the monitoring of the first business operator, and the changed corporate information of the second business operator is obtained. Based on the modified corporate information and the original corporate information stored in the memory unit, a notification regarding the modified corporate information is displayed on the first business terminal. The first business operator receives a request from the second business operator to set up a change confirmation notification based on the notification regarding the changed corporate information to be sent to the second business operator. Based on the notification settings, the change confirmation notification is displayed on the second operator terminal. When confirmation of the aforementioned change confirmation notice is received from the second business operator, the corporate information of the second business operator is updated. An information processing method characterized by the following:

7. Computers, Corporate information of a second business operator that is monitored by a first business operator, and an acquisition unit that acquires the changed corporate information of the second business operator, A first display control unit causes a notification regarding the changed corporate information to be displayed on a first business terminal, based on the changed corporate information and the original corporate information stored in the storage unit. A receiving unit that receives from the first business operator the setting of a change confirmation notice based on the notification regarding the changed corporate information to be sent to the second business operator, A second display control unit that causes the change confirmation notification to be displayed on a second business terminal based on the notification settings, When confirmation of the aforementioned change confirmation notice is received from the second business operator, an update unit updates the corporate information of the second business operator, An information processing program characterized by functioning as an information processing device equipped with the necessary components.

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