system

Abstract

We provide the system. [Solution] A speech recognition means that converts an audio signal received from a user into text data, A natural language processing means for summarizing the aforementioned text data and extracting important information, A classification method for classifying extracted information into pre-defined categories, Based on the above classification, a generation means for generating appropriate answers from relevant information sources, Information optimization means for optimizing the response based on information obtained from a database related to a specific service, A presentation means for presenting the generated response to the user, A system that includes this.

Claims

1. A speech recognition means that converts an audio signal received from a user into text data, A natural language processing means for summarizing the aforementioned text data and extracting important information, A classification method for classifying extracted information into pre-defined categories, Based on the above classification, a generation means for generating appropriate answers from relevant information sources, Information optimization means for optimizing the response based on information obtained from a database related to a specific service, A presentation means for presenting the generated response to the user, A system that includes this.

2. The system according to claim 1, wherein the presentation means presents the answer in at least one of the forms of text and audio.

3. The system according to claim 1, wherein the information optimization means refers to rule information and past inquiry data related to a specific industry.

Images