Information processing system, information processing device, information processing method, and program

Abstract

Provided are a highly convenient information processing system, information processing device, information processing method, and program that are capable of achieving both the management of skill evaluation information and skill improvement. [Solution] The information processing system disclosed herein includes a control unit that executes a storage process that stores skill item information, worker information, skill evaluation information indicating each worker's evaluation for each skill item, and video manual information, a skill map display process that displays a skill map screen including the skill evaluation information on a display unit of a user terminal, a selection reception process that accepts a selection of a video manual associated with a skill item via the user terminal, and a video display process that displays the selected video manual on the user terminal.

Description

[Technical Field]

[0001] The present disclosure relates to an information processing system, an information processing device, an information processing method, and a program. [Background technology]

[0002] Conventionally, systems have been known for identifying and managing the capabilities of each employee in order to allow companies with many employees to allocate work appropriately (see, for example, Patent Document 1). According to the technology in Patent Document 1, skill information relating to the capabilities, skills, qualifications, or training of employees belonging to a company is collected and re-edited, and by making it possible to access the information within the company, it is possible to utilize the skill information of employees. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Publication No. 2018-018433 Summary of the Invention [Problem to be solved by the invention]

[0004] However, a system that simultaneously evaluates and improves worker skills has not been realized until now.

[0005] Therefore, the present disclosure has been made in consideration of the above-mentioned problems, and its purpose is to provide a highly convenient information processing system, information processing device, information processing method, and program that can achieve both the management of skill evaluation information and skill improvement. [Means for solving the problem]

[0006] According to the present disclosure, a storage process for storing skill item information, worker information, skill evaluation information indicating an evaluation of each worker for each skill item, and video manual information; A skill map display process for displaying a skill map screen including the skill evaluation information on a display unit of a user terminal; a selection receiving process for receiving a selection of a video manual associated with a skill item via the user terminal; An information processing system is provided that includes a control unit that executes a video display process for displaying the selected video manual on the user terminal.

[0007] Further, according to the present disclosure, a storage process is provided for storing skill item information, worker information, skill evaluation information indicating an evaluation of each worker for each skill item, and video manual information; A skill map display process for displaying a skill map screen including the skill evaluation information on a display unit of a user terminal; a selection receiving process for receiving a selection of a video manual associated with a skill item via the user terminal; An information processing device is provided that includes a control unit that executes a video display process for displaying the selected video manual on the user terminal.

[0008] Further, according to the present disclosure, a storage process is provided for storing skill item information, worker information, skill evaluation information indicating an evaluation of each worker for each skill item, and video manual information; A skill map display process for displaying a skill map screen including the skill evaluation information on a display unit of a user terminal; a selection receiving process for receiving a selection of a video manual associated with a skill item via the user terminal; and a video display process for displaying the selected video manual on the user terminal.

[0009] Further, according to the present disclosure, a storage process is provided for storing skill item information, worker information, skill evaluation information indicating an evaluation of each worker for each skill item, and video manual information; A skill map display process for displaying a skill map screen including the skill evaluation information on a display unit of a user terminal; a selection receiving process for receiving a selection of a video manual associated with a skill item via the user terminal; A program is provided that causes the control unit to execute a video display process for displaying the selected video manual on the user terminal. [Effects of the Invention]

[0010] According to the present disclosure, it is possible to provide a highly convenient information processing system, information processing device, information processing method, and program that are capable of achieving both the management of skill evaluation information and skill improvement. [Brief explanation of the drawings]

[0011] [Figure 1] 1 is a diagram illustrating a configuration example of an information processing system according to an embodiment of the present disclosure. [Figure 2] FIG. 2 is a diagram illustrating an example of the configuration of an information processing device according to the embodiment. [Figure 3] FIG. 10 is a diagram illustrating a configuration example of a user terminal according to the embodiment. [Figure 4] FIG. 4 is a flowchart illustrating a series of controls according to the embodiment. [Figure 5] FIG. 10 is a diagram illustrating an example of a skill map according to the embodiment. [Figure 6] FIG. 10 is a diagram showing another example of the skill map according to the embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0012] Preferred embodiments of the present disclosure will be described in detail below with reference to the accompanying drawings. In this specification and drawings, components having substantially the same functional configurations are designated by the same reference numerals, and redundant description will be omitted.

[0013] FIG. 1 shows an overview of an information processing system 1 according to this embodiment. The system 1 includes an information processing device 10 as a system management server, and a user terminal 20 used by a user who is a user of a service using the system 1. The information processing device 10 and the multiple user terminals 20 are each connected via a network NW. The network NW is configured by the Internet, an intranet, a wireless LAN (Local Area Network), a WAN (Wide Area Network), a fixed telephone line, a mobile phone line, or the like, or a combination of these. Note that the system may include only one user terminal, or two or more user terminals.

[0014] Furthermore, in this example, multiple users (evaluators, workers, etc.) communicate with the information processing device 10 via their own user terminals 20 (20a, 20b), but this is not limiting, and each user may use the system via the input and output units of the information processing device 10. In other words, the system 1 can function as the information processing device 10 alone, without including the user terminal and network. Alternatively, all of the functions of the information processing device 10 can be implemented in the user terminal, allowing the user terminal to function alone.

[0015] 2 is a block diagram showing the functional configuration of the information processing device 10. The information processing device 10 is a device used by a system administrator or the like when operating and managing various services, and may be, for example, a general-purpose computer such as a workstation or a personal computer, or may be logically realized by cloud computing technology.

[0016] The information processing device 10 of this example includes a control unit 11, a storage unit 12, an input unit 13, an output unit 14, and a communication unit 15. The information processing device 10 receives various types of input information from the input unit 13 or from an external device via the communication unit 15. The control unit 11 then executes processing according to a program corresponding to the input information, and the program processing results (e.g., images, sounds, etc.) are output from the output unit 14 or transmitted to an external information processing device or the like via the communication unit 15. Note that a portion of the program may be transmitted to another information processing device (e.g., a user terminal, another server, etc.) and executed on the other information processing device. In this case, the other information processing device may be, for example, a smartphone, a mobile phone terminal, a tablet terminal, a personal computer, etc., and is connected to the information processing device 10 wirelessly or via a wired connection via a network such as the Internet.

[0017] The control unit 11 transfers information between each unit and controls the entire information processing device 10, and is realized, for example, by a CPU (Central Processing Unit), MPU (Micro Processing Unit), or GPU (Graphics Processing Unit) executing a program stored in a specified memory.

[0018] The control unit 11 includes, for example, an information storage processing unit 111 that performs processes such as storing and updating (including changing and deleting) various information, a skill map display processing unit 112 that displays a skill map screen on the user terminal, a selection reception processing unit 113 that accepts input information from the user terminal, and a manual display processing unit 114 that displays a video manual on the user terminal.

[0019] The storage unit 12 stores various types of information. The storage unit 12 stores programs for executing various control processes and functions in the control unit 11, input information, etc., and is configured by one or any combination of RAM (Random Access Memory), ROM (Read Only Memory), flash memory, HDD (Hard Disk Drive), SSD (Solid State Drive), and other storage. It is preferable that the programs be stored in a non-volatile storage medium among these storage media that configure the storage unit 12.

[0020] The input unit 13 is used by users (system administrators, evaluators, workers, etc.) to input the various pieces of information described above, and is realized by, for example, a keyboard, a mouse, a touch panel, a microphone, etc.

[0021] The output unit 14 can output information generated by the control unit 11 and information received via the communication unit. The output unit 14 can include, for example, an image output unit such as a liquid crystal display (LCD) or a touch panel, and an audio output unit such as a speaker. Various information can be output based on commands from the control unit 11. Alternatively, the output unit 14 may output (transmit) various information to another information processing device (user terminal) or the like via the communication unit 15.

[0022] The communication unit 15 is for communicating with other information processing devices, and has the function of a receiving unit that receives various data and signals transmitted from other information processing devices, etc., and the function of a transmitting unit that transmits various data and signals to other information processing devices, etc. in response to instructions from the control unit 11.

[0023] The control unit 11 can execute a storage process that stores skill item information, worker information, skill evaluation information indicating each worker's evaluation for each skill item, and video manual information; a skill map display process that displays a skill map screen including the skill evaluation information on the display unit of the user terminal; a selection acceptance process that accepts the selection of a video manual associated with a skill item via the user terminal; and a video display process that displays the selected video manual on the user terminal.

[0024] Skill item information, worker information, evaluator information, skill evaluation information indicating the evaluation of each worker for each skill item, video manual information, and various other information related to these items are stored in the storage unit 12. The information in the storage unit 12 may be updated at predetermined regular intervals or based on information input by a user.

[0025] The skill item information includes the name of a specific skill (technology) item (Skill A, Skill B, Skill C, etc.). A skill item may be associated with a process (Process 1, Process 2, Process 3, etc.) of on-site work, etc. Multiple skill items may be associated with one process, or one skill item may be associated with multiple processes.

[0026] Worker information is information about workers at work sites, etc. Information such as the worker's name, unique identification information for the worker (worker ID), attribute information such as age and gender, contact information such as address and telephone number, work history, experience period (work period such as years of service, experience period for each task, period since acquiring a skill until the present, etc.), level of manual mastery, and evaluation level may be associated with the worker information. Information about an evaluator who is authorized to evaluate the worker may be associated with the evaluator information. The evaluator information may include the evaluator's name, unique identification information for the evaluator (evaluator ID), attribute information such as age and gender, contact information such as address and telephone number, evaluation history (history of when, who, and how the evaluation was made), experience period (work period such as years of service, experience period for evaluation, etc.), and information about the worker who is authorized to evaluate.

[0027] The skill evaluation information includes, for example, evaluation level and manual proficiency information. The evaluation level is information on the evaluator's evaluation of the worker. The evaluator uses a user terminal to input an evaluation of the worker under his / her supervision. The evaluation is expressed in stages, such as numerical values ​​like "1, 2, 3..." or "A, B, C...". Alternatively, the evaluation level may be determined automatically based on the manual proficiency information rather than the information input by the evaluator. In other words, the evaluation level may be automatically increased when the manual proficiency value increases as the worker views the manual. Such evaluation level change conditions may be preset by a system administrator or evaluator and stored in a memory unit. Similarly, the manual proficiency change conditions may be preset and stored in a memory unit. The manual proficiency value is automatically determined and updated based on the viewing status of the video manual associated with each skill item. For example, a worker who has not viewed any of the video manuals associated with a skill item may have a manual proficiency level of 0 (%), while a worker who has viewed all of the video manuals may have a manual proficiency level of 100 (%). The level evaluation and manual mastery information may be determined based on a combination (including predetermined conditions for addition, multiplication, and division) of information input by the worker himself (self-evaluation information) and information input by the evaluator (other-evaluation). For example, when determining the manual mastery information, the manual mastery may be increased if the worker views a video manual and the evaluator approves it. In this case, even if the worker views the video manual, the manual mastery may not be increased (or the increase may be reduced by a predetermined percentage) if the evaluator does not approve it.

[0028] The video manual information includes video (image) information related to each skill item, and is information that allows workers to acquire work skills by viewing the information and answering questions. The video manual information may associate one video manual (video content) with one skill item, or may associate multiple video manuals with one skill item. For example, one course made up of multiple video manuals may be associated with one skill item, or multiple courses may be associated with one skill item.

[0029] Even when multiple video manuals are included, the worker's manual mastery level is determined based on the worker's viewing level and mastery level. The control unit can acquire information on whether the worker has viewed each video manual and to what extent (viewing level) the worker has viewed each video manual, and can determine the manual mastery level based on this information. Specifically, for example, if the worker has viewed all video manuals included in a course (or if it is determined that the worker has mastered them), the manual mastery level for that course is 100%. The viewing level is determined based on how many video manuals of all the video manuals constituting a course the worker has viewed and to what extent (viewing rate) each video manual has been viewed. The control unit can determine whether each user has viewed a video manual based on whether the video manual is displayed on the user terminal. In addition, the viewing level may be determined by acquiring or storing information on the number of times the same video manual has been repeatedly viewed and the viewing time for each video manual, and displaying this information together on the skill map screen or the video manual display screen of the user terminal.

[0030] The user terminal 20 is used by a user who browses sites or the like by utilizing the services provided by the present system 1. The user terminal 20 can be, for example, an information processing device such as a tablet terminal, a smartphone, a mobile phone, or a personal computer.

[0031] FIG. 3 is a functional block diagram showing the user terminal 20 of FIG. 1. The user terminal 20 includes a control unit 21, a storage unit 22, an input unit 23, an output unit 24, and a communication unit 25. Similar to the control unit 11, the control unit 21 exchanges information between the various units and controls the entire user terminal 20. The control unit 21 is implemented, for example, by a CPU, MPU, or GPU executing a program stored in a predetermined memory. Similar to the storage unit 12, the storage unit 22 stores input information and programs for executing various control processes and functions within the control unit 21. The storage unit 22 is implemented by one or any combination of RAM, ROM, flash memory, HDD, SSD, and other storage devices. Similar to the input unit 13, the input unit 23 allows the user to input various pieces of information as described above. The input unit 23 is implemented, for example, by a touch panel, keyboard, mouse, microphone, or the like. Like the above-described output unit 14, the output unit 24 can output information generated by the control unit 21 and information received via the communication unit, and can include, for example, an image output unit (display unit) such as a liquid crystal display or a touch panel, and an audio output unit such as a speaker. Like the above-described communication unit 15, the communication unit 25 is used to communicate with other information processing devices, and has a function as a receiving unit that receives various data and signals transmitted from other information processing devices, etc., and a function as a transmitting unit that transmits various data and signals to other information processing devices, etc., in response to commands from the control unit 21. Users input various information via the input unit 23 of the user terminal 20 used by each user, and transmit the input information to the information processing device 10 serving as a server device via the communication unit 25. The communication unit 25 also receives processing results output from the information processing device 10 and confirms them via the output unit 24.

[0032] 4 is a flow diagram showing an example of an information processing method executed by the present system. The information processing method includes an information storage process (S1), a skill map display process (S2), a selection reception process (S3), a video display process (S4), and a data update process (S5) executed by the control unit 11.

[0033] The storage processing unit 111 of the control unit 11 executes information storage processing (S1). Based on input information from any user such as a system administrator, an evaluator, or a worker, the storage processing unit 111 stores skill item information, worker information, skill evaluation information indicating the evaluation of each worker for each skill item, video manual information, and various information related to these pieces of information in the storage unit 12. The skill item information, worker information, skill evaluation information, and video manual information can be updated at any timing based on the input information from the user.

[0034] The skill map display processing unit 112 of the control unit 11 displays the skill evaluation information on the display unit of the user terminal (S2). When the skill map display processing unit 112 receives a skill map display request signal from a user such as an evaluator via the user terminal, it transmits the current skill evaluation information, etc. to the user terminal and can display a skill map screen on the screen of the user terminal. The skill map display processing unit 112 can display a skill map screen selected for each user based on the user identification information included in the skill map display request. In this case, the user can exchange information for each user between the user terminal and the information processing device by performing a predetermined login operation.

[0035] FIG. 5 shows an example of a skill map screen that can be viewed by an evaluator. The evaluator can view a page specific to each evaluator by logging in via a user terminal, entering a user ID and password, or performing authentication using a biometric authentication function. The evaluator's viewing screen displays the skill evaluation information of one or more predetermined workers (worker X, worker Y, and worker Z). The evaluator can also input information to evaluate the evaluation level of each worker. For example, the evaluator can select the level (evaluation level information) item for worker X's skill A and update the level from "2" to "3," for example. Thus, the evaluator's screen allows input of worker skill evaluation information. The evaluator can also view video manuals associated with each skill item by selecting a link. Furthermore, the evaluator can add or delete workers, change (including editing, adding, and deleting) skill evaluation items, and change (including editing, adding, and deleting) video manuals.

[0036] FIG. 6 shows an example of a skill map screen that can be viewed by each worker. Each worker can view their own unique page by performing a predetermined login operation. The worker's viewing screen displays only their own skill evaluation information, not the skill evaluation information of other workers. In some cases, the data of specified other people may be viewable in addition to the worker's own data. For example, the data of other workers belonging to the same group as a worker may be viewable, or the data of all workers may be viewable. Such viewing range restriction conditions may be stored in a storage unit and may be set or changed by a system administrator or evaluator.

[0037] The selection reception processing unit 113 of the control unit 11 receives the selection of a video manual associated with a skill item via the user terminal (S3). For example, when the evaluator selects a link icon (text, diagram, etc.) for a video manual in the same row as the skill item for skill A on the skill map screen of Fig. 5, the selection reception processing unit 113 receives the input information for the selection. Also, on the skill map screen of Fig. 6, the worker can select a link icon associated with any skill item.

[0038] The manual display processing unit 114 of the control unit 11 displays the selected video manual on the user terminal (S4). The manual display processing unit 114 may superimpose a playback screen of the video manual on the skill map screen, or may transition from the skill map screen to a playback screen of the video manual. The video manual may include video of the work process, as well as text, diagrams, and the like explaining the work and skills (techniques). The user can input commands such as play, stop, change the speed, and answer questions on the video manual screen. If multiple video manuals are associated with one skill item, the user can select the video manual to play. Alternatively, the manual display processing unit 114 may play the video manuals in a predetermined order.

[0039] The information storage processing unit 111 performs a data update process (S5). For example, the information storage processing unit 111 updates the viewing history information in the storage unit according to the display status of the manual video (which manual was displayed to what extent). Then, the information storage processing unit 111 updates the information on the manual mastery level according to the display status of the manual video. The user can check the manual mastery level on the skill map screens shown in FIGS. 5 and 6. Note that the information storage processing unit 111 may update the evaluation level information according to changes in the manual mastery level. The information storage processing unit 111 may change the numerical value of the evaluation level based on information input by the evaluator. For example, the evaluator may check the numerical value of the manual mastery level of each worker on the screen of FIG. 5 and change the evaluation level. Furthermore, the information storage processing unit 111 may change the numerical value of the evaluation level based on a combination of the information on the manual mastery level and the information input by the evaluator. For example, the evaluator may be able to change the evaluation level when the numerical value of the manual mastery level of each worker on the screen of FIG. 5 becomes equal to or exceeds a predetermined numerical value.

[0040] As described above, the worker or evaluator can view the video manual they selected on the skill map screen. The control unit 11 can acquire information such as the time the video manual was displayed on the user terminal, the number of times, and the percentage of the video manual displayed, and store this information as a viewing history in the storage unit. The control unit changes (increases) the numerical value of the manual mastery level depending on the degree to which the worker displayed the video manual. In other words, when the worker views the video manual, the manual mastery level automatically increases. Alternatively, the control unit may display a screen on the user terminal that allows the worker to select the degree of manual mastery or input a numerical value after mastering the manual, and accept input information from the worker as a self-report of the manual mastery level. Alternatively, the control unit may automatically change the degree to which the video manual was viewed and have the worker self-report their manual mastery level.

[0041] As described above, the information processing system of this embodiment is characterized by including a control unit that executes a storage process for storing skill item information, worker information, skill evaluation information indicating each worker's evaluation for each skill item, and video manual information; a skill map display process for displaying a skill map screen including the skill evaluation information on a display unit of a user terminal; a selection reception process for receiving a selection of a video manual associated with a skill item via the user terminal; and a video display process for displaying the selected video manual on the user terminal. This configuration enables a user to select and view a video manual associated with a skill item on the skill map screen. Furthermore, because the skill information and the video manual information are associated with each other rather than managed separately, a highly convenient information processing system can be provided that can achieve both the management of skill evaluation information and skill improvement. Furthermore, this embodiment also enables the provision of a highly convenient skill map management service.

[0042] In the present embodiment, the control unit may acquire viewing history information of the video manual for each worker and update the skill evaluation information based on the viewing history information, thereby enabling efficient skill evaluation according to the viewing status of the video manual.

[0043] In this embodiment, the skill item information may be associated with specific work process information, and the skill items and work processes may be displayed in association with each other on the skill map screen, allowing the user to easily understand which skills are required for which work processes.

[0044] In the present embodiment, the control unit may update the skill evaluation information based on input information from an evaluator who evaluates the worker, thereby allowing the input from the evaluator to be reflected in the skill map.

[0045] In this embodiment, the control unit may update the skill evaluation information based on input information about the worker's level of manual mastery input by the worker himself / herself, thereby allowing the worker's input to be reflected in the skill map.

[0046] In this embodiment, the control unit may update the video manual information based on input information from a predetermined user regarding changes to the content of the video manual, thereby enabling editing of the video manual in accordance with user operations.

[0047] In the present embodiment, the control unit may update the skill item information based on input information relating to changes to the skill items from a predetermined user, thereby enabling editing of the skill item information in accordance with user operations.

[0048] In this embodiment, the skill evaluation information may include information on manual proficiency and evaluation level, and the control unit may update the evaluation level in accordance with changes in the manual proficiency of each worker, thereby allowing the manual proficiency to be automatically reflected in the evaluation level.

[0049] Although the preferred embodiments of the present disclosure have been described in detail above with reference to the accompanying drawings, the technical scope of the present disclosure is not limited to such examples. It is clear that a person skilled in the art of the present disclosure can conceive of various modified or altered examples within the scope of the technical idea described in the claims, and it is understood that these also naturally fall within the technical scope of the present disclosure.

[0050] The devices described in this specification may be realized as a single device, or may be realized by a plurality of devices (e.g., cloud servers) partly or entirely connected via a network. For example, the control unit 11 of the information processing device 10 may be realized by different devices connected to each other via a network.

[0051] The series of processes performed by the devices described herein may be implemented using software, hardware, or a combination of software and hardware. A computer program for implementing each function of the information processing device 10 according to this embodiment may be created and installed on a PC or the like. A computer-readable recording medium storing such a computer program may also be provided. Examples of the recording medium include a magnetic disk, an optical disk, a magneto-optical disk, and a flash memory. The computer program may also be distributed, for example, via a network, without using a recording medium.

[0052] Furthermore, the processes described herein using flowchart diagrams do not necessarily have to be performed in the order shown. Some process steps may be performed in parallel. Additional process steps may be employed, and some process steps may be omitted.

[0053] Furthermore, the effects described herein are merely descriptive or exemplary and are not limiting. In other words, the technology according to the present disclosure may achieve other effects that will be apparent to those skilled in the art from the description of this specification, in addition to or in place of the above-described effects.

[0054] The following configurations also fall within the technical scope of the present disclosure. (Item 1) a storage process for storing the skill item information, the worker information, the skill evaluation information indicating the evaluation of each worker for each skill item, and the video manual information; A skill map display process for displaying a skill map screen including the skill evaluation information on a display unit of a user terminal; a selection receiving process for receiving a selection of a video manual associated with a skill item via the user terminal; and a control unit that executes a video display process for displaying the selected video manual on the user terminal. (Item 2) Item 1. The information processing system according to item 1, wherein the control unit acquires viewing history information of the video manual for each worker and updates the skill evaluation information based on the viewing history information. (Item 3) The skill item information is associated with specific work process information, 3. The information processing system according to item 1 or 2, wherein the skill map screen displays skill items and work processes in association with each other. (Item 4) 3. The information processing system according to item 1 or 2, wherein the control unit updates the skill evaluation information based on input information from an evaluator who evaluates the worker. (Item 5) 3. The information processing system according to item 1 or 2, wherein the control unit updates the skill evaluation information based on input information regarding the degree of manual mastery input by the worker himself / herself. (Item 6) 3. The information processing system according to item 1 or 2, wherein the control unit updates the video manual information based on input information relating to changes to the contents of the video manual from a predetermined user. (Item 7) The information processing system according to item 1 or 2, wherein the control unit updates the skill item information based on input information from a predetermined user regarding changes to the content of the skill item. (Item 8) The skill evaluation information includes information on manual mastery and evaluation level, 3. The information processing system according to item 1 or 2, wherein the control unit updates the evaluation level in accordance with a change in the manual mastery level of each worker. (Item 9) a storage process for storing the skill item information, the worker information, the skill evaluation information indicating the evaluation of each worker for each skill item, and the video manual information; A skill map display process for displaying a skill map screen including the skill evaluation information on a display unit of a user terminal; a selection receiving process for receiving a selection of a video manual associated with a skill item via the user terminal; and a control unit that executes a video display process for displaying the selected video manual on the user terminal. (Item 10) a storage process for storing the skill item information, the worker information, the skill evaluation information indicating the evaluation of each worker for each skill item, and the video manual information; A skill map display process for displaying a skill map screen including the skill evaluation information on a display unit of a user terminal; a selection receiving process for receiving a selection of a video manual associated with a skill item via the user terminal; and a video display process for displaying the selected video manual on the user terminal. (Item 11) a storage process for storing the skill item information, the worker information, the skill evaluation information indicating the evaluation of each worker for each skill item, and the video manual information; A skill map display process for displaying a skill map screen including the skill evaluation information on a display unit of a user terminal; a selection receiving process for receiving a selection of a video manual associated with a skill item via the user terminal; and a video display process for displaying the selected video manual on the user terminal. [Explanation of symbols]

[0055] 1. Information Processing Systems 10. Information processing equipment 11 Control section 20 User terminal 111 Information storage processing unit 112 Skill map display processing unit 113 Selection reception processing unit 114 Manual display processing section

Claims

1. A storage process for storing skill item information associated with a work process, worker information, evaluator information associated with each worker, skill evaluation information indicating the evaluation of each worker for each skill item, and video manual information related to the work process; A skill map display process for displaying a skill map screen including the skill evaluation information on a display unit of a user terminal; A selection receiving process of receiving a selection of a video manual associated with a skill item via the user terminal; a control unit that executes a video display process for displaying the selected video manual on the user terminal; The skill evaluation information includes manual mastery information that varies depending on the degree to which the worker has viewed a video manual, and evaluation level information that indicates an evaluation level of the worker, The control unit changes the numerical value of the evaluation level based on a combination of the manual learning level information and the input information of the evaluator.

2. The information processing system according to claim 1 , wherein the control unit acquires viewing history information of the video manual for each worker, and updates the skill evaluation information based on the viewing history information.

3. An information processing system as described in claim 1 or 2, wherein skill items and work processes are displayed in association with each other on the skill map screen.

4. The information processing system according to claim 1 , wherein the control unit updates the skill evaluation information based on input information from an evaluator who evaluates the worker.

5. An information processing system as described in claim 1 or 2, wherein the evaluator is able to input a change in the evaluation level, provided that the worker's level of manual mastery reaches a predetermined value or higher.

6. The information processing system according to claim 1 , wherein the control unit updates the video manual information based on input information relating to a change in content of the video manual from a predetermined user.

7. The information processing system according to claim 1 , wherein the control unit updates the skill item information based on input information relating to a change in the content of a skill item from a predetermined user.

8. A storage process for storing skill item information associated with a work process, worker information, evaluator information associated with each worker, skill evaluation information indicating the evaluation of each worker for each skill item, and video manual information related to the work process; A skill map display process for displaying a skill map screen including the skill evaluation information on a display unit of a user terminal; A selection receiving process of receiving a selection of a video manual associated with a skill item via the user terminal; a control unit that executes a video display process for displaying the selected video manual on the user terminal; The skill evaluation information includes manual mastery information that varies depending on the degree to which the worker has viewed a video manual, and evaluation level information that indicates an evaluation level of the worker, The control unit is an information processing device that changes a numerical value of an evaluation level based on a combination of the manual learning level information and input information of the evaluator.

9. A storage process for storing skill item information associated with a work process, worker information, evaluator information associated with each worker, skill evaluation information indicating the evaluation of each worker for each skill item, and video manual information related to the work process; A skill map display process for displaying a skill map screen including the skill evaluation information on a display unit of a user terminal; A selection receiving process of receiving a selection of a video manual associated with a skill item via the user terminal; a control unit executes a video display process for displaying the selected video manual on the user terminal; The skill evaluation information includes manual mastery information that varies depending on the degree to which the worker has viewed a video manual, and evaluation level information that indicates an evaluation level of the worker, The control unit changes a numerical value of an evaluation level based on a combination of the manual learning level information and information input by the evaluator.

10. A storage process for storing skill item information associated with a work process, worker information, evaluator information associated with each worker, skill evaluation information indicating the evaluation of each worker for each skill item, and video manual information related to the work process; A skill map display process for displaying a skill map screen including the skill evaluation information on a display unit of a user terminal; A selection receiving process of receiving a selection of a video manual associated with a skill item via the user terminal; a video display process for displaying the selected video manual on the user terminal; The skill evaluation information includes manual mastery information that varies depending on the degree to which the worker has viewed a video manual, and evaluation level information that indicates an evaluation level of the worker, The control unit changes the numerical value of the evaluation level based on a combination of the manual mastery information and information input by the evaluator.

Images