Information processing device, information processing method, and information processing program

Abstract

To provide a technology which is effective in improving the efficiency of a service for selling or lending vehicles.SOLUTION: An information processing device according to the present disclosure is managed by a business operator who provides a used car buying and selling service, or a business operator who provides a vehicle lease service. When a first vehicle to which a first coating film that includes an easily peeled layer is applied and it is found, when bought from a first user by the business operator or returned, that the first coating film is peeled off from the first vehicle, the control unit of the information processing device executes the process of providing incentive to the first user. The incentive provided to the first user is computed on the basis of first information that pertains to the state of the first coating film being peeled off from the first vehicle.SELECTED DRAWING: Figure 7

Description

[Technical field]

[0001] The present disclosure relates to an information processing device, an information processing method, and an information processing program. [Background technology]

[0002] There is known technology that provides a reward (money, goods, points, etc.) to a vehicle user when the user performs a specified task that can be performed by someone other than a vehicle mechanic (see, for example, Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2020-064552 A Summary of the Invention [Problem to be solved by the invention]

[0004] An object of the present disclosure is to provide a technique that is effective in improving the efficiency of vehicle sales or rental services. [Means for solving the problem]

[0005] The present disclosure can be understood as an information processing device. In this case, the information processing device includes, for example, executing a process of providing an incentive to a first user who sells or returns a first vehicle from which at least a portion of the first paint film including the easily peelable layer has been peeled off; A control unit may be provided.

[0006] The present disclosure can also be regarded as an information processing method. In this case, the information processing method includes, for example, The computer A process may be executed to provide an incentive to a first user who sells or returns a first vehicle from which at least a portion of the first paint film including the easily peelable layer has been peeled off.

[0007] The present disclosure can also be understood as an information processing program for causing a computer to execute the above-described information processing method, or a non-transitory storage medium for storing the information processing program. Effect of the Invention

[0008] According to the present disclosure, it is possible to provide a technique that is effective in improving the efficiency of services for selling or renting vehicles. [Brief description of the drawings]

[0009] [Figure 1] FIG. 1 is a diagram showing an overview of a used car sales system. [Diagram 2] FIG. 2 is a diagram showing a first configuration example of a paint film applied to a first vehicle. [Diagram 3] FIG. 4 is a diagram showing a second configuration example of a paint film applied to a first vehicle. [Figure 4] FIG. 2 is a diagram illustrating an example of a hardware configuration of a management server device and a store terminal included in the used car sales system. [Diagram 5] 2 is a block diagram showing an example of a functional configuration of a management server device according to an embodiment. FIG. [Figure 6] 11 is a diagram for explaining a method for determining a coefficient Cf1 in the embodiment. FIG. [Figure 7] 5 is a flowchart showing a processing routine executed by a management server device in the embodiment. [Figure 8] 10 is a flowchart showing a subroutine executed by the management server device in the embodiment. [Figure 9] 13 is a diagram for explaining a method of determining a first correction coefficient Cfa1 in the first modification example. FIG. [Figure 10] 13 is a flowchart showing a subroutine executed by the management server device in Modification 1. [Figure 11] 13 is a diagram for explaining a method of determining a second correction coefficient Cfa2 in Modification 2. FIG. [Figure 12] 13 is a flowchart showing a subroutine executed by the management server device in Modification 2. [Figure 13] FIG. 13 is a diagram for explaining a method of determining a third correction coefficient Cfa3 in Modification 3. [Figure 14] 13 is a flowchart showing a subroutine executed by the management server device in Modification 3. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0010] A technology has been developed to apply a peelable coating to a vehicle body using a coating film (first coating film) including an easily peelable layer. The first coating film is a peelable coating film that is applied as a top coat to the original coating applied to the body during vehicle manufacture. The original coating is formed by forming an electrodeposition layer (undercoat) on the surface of a steel plate or the like that constitutes the vehicle body, and laminating an intermediate coating layer, a base layer, and a clear layer (top coat), etc., on the electrodeposition layer. The original coating is difficult to peel off easily because it needs to be peeled off using a dedicated solution such as a stripping agent. In contrast, the first coating film is, for example, a combination of a film-like easily peelable layer formed on the original coating and a coating film (for example, a base layer and a clear layer) formed on the easily peelable layer, and can be easily peeled off by applying force without using a dedicated solvent. The first coating film may be a coating film that is itself peelable (easily peelable paint).

[0011] As described above, since the first paint film can be easily peeled off, the body color can be changed at any time. For example, when purchasing or leasing a vehicle, it is possible to select an original paint color that is popular in the used car market, etc., and then use the vehicle by applying a first paint film of a color different from the original paint. Then, when selling or returning the vehicle, it is possible to return the body color to the original paint color by peeling off the first paint film. This makes it possible to meet the needs of the user while ensuring resale value, for example, when a color that is popular in the used car market, etc., differs from the user's preferred color.

[0012] In a vehicle with the above-mentioned first paint film applied, the paint film of the original paint is protected, so that the resale value can be increased compared to a vehicle without the first paint film applied. This makes it easier to find the next buyer or renter of the vehicle, and allows the vehicle to be sold or rented at a higher price. However, if the first paint film is not peeled off when the vehicle is sold to the next buyer or rented to the next renter, it will cost and take time to peel off the first paint film. In contrast, if the user can be motivated to peel off the first paint film before selling or returning the vehicle, the cost and time required to sell or rent a vehicle purchased from a user or returned by a user to the next buyer or the next renter can be reduced.

[0013] Therefore, in the information processing device according to the present disclosure, the control unit executes a process of providing an incentive to a user (first user) who sells or returns a first vehicle from which at least a part of the first coating film (a coating film including an easily peelable layer) has peeled off. The first user can receive an incentive in return for selling or returning the first vehicle after peeling off the first paint film. As a result, the first user can be motivated to sell or return the first vehicle after peeling off the first paint film. This can reduce the cost and effort required to sell or rent the first vehicle to the next buyer or next lessee. As a result, it is also possible to increase the efficiency of the service of selling or renting the first vehicle.

[0014] In addition, "at least a part of the first paint film is peeled off" includes a state where the entire first paint film applied to the first vehicle is peeled off, and a state where only a part of the first paint film applied to the first vehicle is peeled off. However, if the ratio of the peeled off portion of the first paint film applied to the first vehicle falls below a predetermined threshold, the incentive may not be provided. "Selling the first vehicle" refers to the first user selling the first vehicle to a business that provides a used car purchase and sales service, or trading in the first vehicle to a business that provides a new car sales service, etc. "Returning the first vehicle" refers to the first user returning the first vehicle to a business that provides a first vehicle leasing service.

[0015] In the information processing device according to the present disclosure, the control unit may execute, as a process of providing an incentive to the first user, the following: acquiring first information on a state in which the first paint film is peeled off the first vehicle; and calculating an incentive to be provided to the first user based on the first information. In this case, it is possible to change the incentive to be provided to the first user according to the state in which the first paint film is peeled off the first vehicle. For example, the closer the state in which the first paint film is peeled off is to a state suitable for reducing the cost and effort required to sell or rent the first vehicle to the next buyer or the next renter, the larger the incentive to be provided to the first user can be. As a result, it is possible to motivate the first user to peel off the first paint film so that the state in which the first paint is peeled off is a state suitable for reducing the cost and effort required to sell or rent the first vehicle to the next buyer or the next renter.

[0016] Here, the first information may include information regarding the area of ​​the portion from which the first paint film has been peeled off in the first vehicle. In this case, the control unit may calculate a larger incentive as the area of ​​the portion from which the first paint film has been peeled off increases. This can motivate the first user to peel off the first paint film so that the area of ​​the portion from which the first paint film has been peeled off increases. As a result, it is possible to reduce the cost and effort required when selling or renting the first vehicle to the next buyer or lessee.

[0017] In addition, the longer the elapsed time since the first paint film was peeled off, the more likely it is that the appearance of the original paint in the portion where the first paint film was peeled off will deteriorate. Therefore, the above-mentioned first information may include information regarding the elapsed time since the first paint film was peeled off. In that case, the control unit may calculate a larger incentive as the elapsed time since the first paint film was peeled off becomes shorter. This can motivate the first user to sell or return the first vehicle before the elapsed time since the first paint film was peeled off becomes long. In other words, it can motivate the first user to peel off the first paint film just before selling or returning the first vehicle. As a result, the first vehicle is more likely to be sold or returned before the appearance of the original paint in the portion where the first paint film was peeled off deteriorates.

[0018] The first information may include information on the presence or absence of a peeling trace in the portion where the first coating film has been peeled off. In this case, the control unit The incentive may be calculated to be larger when there are no traces of peeling on the removed portion than when there are traces of peeling. This makes it possible to motivate the first user to peel off the first paint film without leaving any traces. As a result, it is possible to reduce the cost and effort required to remove the traces of peeling off the first paint film.

[0019] The first information may include information about the worker who performed the work of removing the first paint film. In this case, the control unit may calculate an incentive according to the worker. For example, when the worker is a person who provides a service of removing the first paint film as a business, such as an employee of a repair shop or a car dealer (hereinafter, sometimes referred to as a "first worker"), the control unit may calculate a larger incentive than when the worker is someone other than the first worker (for example, a first user). This can motivate the first user to request the first worker to remove the first paint film. As a result, it is possible to more reliably reduce the possibility of damaging the original paint or leaving a peeling mark when removing the first paint film.

[0020] The first information may include information on the method of peeling off the first paint film. In this case, the control unit may calculate an incentive according to the method of peeling off the first paint film. For example, when the method of peeling off the first paint film of the first vehicle is a method that is unlikely to damage the original paint and is unlikely to leave a peeling mark, such as a method of peeling off the first paint film by spraying a high-pressure water flow onto the first vehicle (hereinafter, sometimes referred to as the "first method"), the control unit may calculate a larger incentive than when a method other than the first method (for example, a method of peeling off the first paint film by manual labor, etc.) is used. This can motivate the first user to peel off the first paint film by the first method. As a result, it is possible to more reliably reduce the possibility of damaging the original paint or leaving a peeling mark when peeling off the first paint film.

[0021] The first information may include information regarding the degree of deterioration of the original paint of the portion of the first vehicle where the first paint film has been peeled off. In this case, the control unit may calculate a larger incentive as the degree of deterioration of the original paint of the portion of the first vehicle where the first paint film has been peeled off is smaller. This can motivate the first user to handle the first vehicle in a manner that prevents deterioration of the original paint of the portion of the first vehicle where the first paint film has been peeled off, or to sell the first vehicle before the degree of deterioration of the original paint of the portion of the first vehicle where the first paint film has been peeled off becomes large. As a result, it is possible to increase the resale value of the first vehicle.

[0022] <Embodiment> Hereinafter, specific embodiments of the present disclosure will be described with reference to the drawings. The configurations described in the present embodiments are not intended to limit the technical scope of the present disclosure unless otherwise specified.

[0023] In this embodiment, an example will be described in which the information processing device according to the present disclosure is applied to a system that provides a buying and selling service for used cars (hereinafter, may be referred to as a "used car sales system"). Note that the information processing device according to the present disclosure can also be applied to a system that provides a vehicle rental service (leasing service).

[0024] (System Overview) FIG. 1 is a diagram showing an overview of a used car sales system to which an information processing device according to the present disclosure is applied. The used car sales system in this embodiment includes a management server device 100 that manages the buying and selling of used cars, and a store terminal 200 that is used in a store that buys and sells used cars. In the example shown in FIG. 1, only one store terminal 200 is shown. However, when there are multiple stores under the management of the management server device 100, the number of store terminals 200 may be the same as the number of stores.

[0025] The management server device 100 is a server device that manages the buying and selling of used cars carried out at a store, and is an example of an "information processing device" according to the present disclosure. The management server device 100 is operated by a business that provides buying and selling services for used cars.

[0026] The management server device 100 of this embodiment performs various processes for providing incentives to the first user, who is the seller of the first vehicle 10, when a purchase transaction for a vehicle (first vehicle 10) from which the topcoat paint has been peeled off is carried out at a store. The topcoat paint is a peelable paint film that is applied as a topcoat over the original paint applied to the body during the manufacture of the first vehicle 10, and corresponds to the "first paint film" according to the present disclosure. Details of the topcoat paint will be described later.

[0027] When a purchase operation of the first vehicle 10 from which the top coat has been peeled off is carried out in a store, the management server device 100 calculates an incentive based on first information (information relating to the state in which the top coat has been peeled off on the first vehicle 10) provided from the store terminal 200 described below, and makes a request (hereinafter sometimes referred to as a "provision request") to the store terminal 200 to provide the calculated incentive to the first user. Note that in this embodiment, "the top coat has been peeled off" is not limited to a state in which the entire top coat applied to the first vehicle 10 has been peeled off, but also includes a state in which only a part of the top coat applied to the first vehicle 10 has been peeled off.

[0028] The store terminal 200 is a terminal used by an employee of a store that purchases used cars from users and sells used cars to users. In this embodiment, when a purchase operation of a first vehicle 10 is performed, the store terminal 200 accepts input of first information and provides the accepted first information to the management server device 100. The first information is input by an employee of the store. Furthermore, when a request for provision is received from the management server device 100, the store terminal 200 presents the request for provision to the employee of the store. The employee who receives such a presentation can carry out procedures for providing an incentive to the first user in response to the request for provision.

[0029] In this embodiment, the incentive may be an increase in the purchase price of the first vehicle 10, the provision of points that can be used at the store, a discount when purchasing a used car at the store, or a monetary payment, but is not limited to these and may be anything that is beneficial to the first user.

[0030] (Topcoat painting) Here, the painting applied to the first vehicle 10 will be described. FIG. 2 is a diagram showing a schematic configuration of the paint film applied to the first vehicle 10. As shown in FIG. 2, an original paint is applied to the surface of the steel plate 11 constituting the body of the first vehicle 10, and a top coat paint is applied on the original paint. The original paint includes an intermediate coat layer 20 formed on the surface of the steel plate 11, a base layer 30 formed on the intermediate coat layer 20, and a clear layer (top coat) 40 formed on the base layer 30. The steel plate 11 is undercoated with an electrodeposition layer. In addition, when the members constituting the body of the first vehicle 10 are made of resin, a primer layer may be formed instead of the intermediate coat layer 20 of the original paint. The original paint formed in this way needs to be peeled off using a dedicated solution such as a stripping agent, and is therefore difficult to peel off easily.

[0031] Next, the topcoat includes a peelable layer 50 formed on the original paint (on the clear layer 40). The peelable layer 50 is a layer of easily peelable paint that can be easily peeled off by applying force. The peelable layer 50 illustrated in FIG. 2 corresponds to the "coating film including an easily peelable layer (first coating film)" according to the present disclosure. Such a peelable layer 50 is formed by applying an easily peelable paint onto the original paint, for example, by using a spraying method or the like. The easily peelable paint is a paint containing, for example, xylene, ethylbenzene, an antioxidant, methyl ethyl ketone, a silica reactant, titanium oxide (nanoparticles), and an organic solvent. A clear layer may be formed on the peelable layer 50.

[0032] In addition, the topcoat shown in FIG. 2 is a paint itself with peelability, but the configuration of the topcoat is not limited to the example in FIG. 2, and any paint film having easy peelability may be used. For example, as shown in FIG. 3, a peelable layer 60 may be formed on the clear layer 40 of the original paint, and a base layer 70 and a clear layer 80 may be formed on the peelable layer 60. The peelable layer 60 shown in FIG. 3 is formed without coloring using the same material as the peelable layer 50 in FIG. 2. In this case, the peelable layer 60 corresponds to the "easy peelable layer" according to the present disclosure, and the topcoat including the peelable layer 60, the base layer 70, and the clear layer 80 corresponds to the "coating film including the easy peelable layer (first coating film)" according to the present disclosure. The topcoat shown in FIG. 3 can be easily peeled off from the original paint by applying force to the peelable layer 60.

[0033] By using the above-mentioned topcoat paint, it becomes easy to change the body color of the first vehicle 10 to a color different from the color of the original paint. In addition, by peeling off the topcoat paint, it becomes easy to return the body color of the first vehicle 10 to the color of the original paint. Therefore, when purchasing the first vehicle 10, it becomes possible to select an original paint of a color that is popular in the used car market, etc., and then apply a topcoat paint of a color different from the original paint to use the first vehicle 10. Then, when selling the first vehicle 10 in the used car market, etc., it is possible to return the original paint to a color that is popular in the used car market, etc. by peeling off the topcoat paint, so that it becomes easier to find a buyer for the first vehicle 10 and it becomes possible to sell the first vehicle 10 at a high price. In addition, for businesses that provide used car buying and selling services, by purchasing a vehicle with the topcoat paint peeled off from a user, it is possible to reduce the cost and effort required to peel off the topcoat paint.

[0034] (System Configuration) FIG. 4 is a diagram showing an example of the hardware configuration of the management server device 100 and the shop terminal 200 included in the used car sales system according to this embodiment.

[0035] The management server device 100 is a computer installed in an office or the like that supervises a store. As shown in Fig. 4, the management server device 100 has a processor 101, a main memory unit 102, an auxiliary memory unit 103, and a communication unit 104. The processor 101, the main memory unit 102, the auxiliary memory unit 103, and the communication unit 104 are connected to each other via a bus. The hardware configuration of the management server device 100 is not limited to the example shown in Fig. 4, and components may be omitted, replaced, or added as appropriate.

[0036] The processor 101 controls the management server device 100 by performing various information processing operations. Such a processor 101 may be, for example, a CPU (Central Processing Unit) or It consists of a DSP (Digital Signal Processor) etc.

[0037] The main memory unit 102 is a storage device that is used as a recording area for loading programs stored in the auxiliary memory unit 103, or as a buffer for temporarily storing the results of calculations by the processor 101. Such a main memory unit 102 includes, for example, semiconductor memories such as a ROM (Read Only Memory) and a RAM (Random Access Memory).

[0038] The auxiliary storage unit 103 stores, for example, a program to be executed by the processor 101, and data used when the processor 101 executes the program. Such an auxiliary storage unit 103 includes, for example, an erasable programmable ROM (EPROM) or a hard disk drive (HDD). The auxiliary storage unit 103 may include a removable medium. The removable medium may be, for example, a disk recording medium such as a compact disc (CD) or a digital versatile disc (DVD), or may be a universal serial bus (USB) memory. The programs stored in the auxiliary storage unit 103 include an operating system (OS) and an application program related to the provision of incentives. Note that a part or all of the information stored in the auxiliary storage unit 103 may be stored in the main storage unit 102.

[0039] The communication unit 104 is a communication interface for connecting the management server device 100 to the network N1. The communication unit 104 connects to the network N1 using a communication network such as a LAN (Local Area Network). The communication unit 104 may connect to the network N1 using a wireless communication network such as Wi-Fi (registered trademark). The communication unit 104 communicates with other devices (e.g., the store terminal 200) through the network N1.

[0040] The network N1 is, for example, a WAN (Wide Area Network) that is a global public communication network such as the Internet, or other communication networks. This may include a telephone communication network such as a telephone, or a wireless communication network such as Wi-Fi (registered trademark).

[0041] The store terminal 200 is a computer used by an employee of a store that buys and sells used cars. The store terminal 200 may be a stationary computer installed in the store, or may be a tablet computer that an employee can carry. As shown in FIG. 4, the store terminal 200 has a processor 201, a main memory unit 202, an auxiliary memory unit 203, an input / output unit 204, and a communication unit 205. The processor 201, the main memory unit 202, the auxiliary memory unit 203, the input / output unit 204, and the communication unit 205 are connected to each other by a bus. The hardware configuration of the store terminal 200 is not limited to the example shown in FIG. 4, and components may be omitted, replaced, or added as appropriate.

[0042] Here, the processor 201, the main memory unit 202, the auxiliary memory unit 203, and the communication unit 205 are the same as the processor 101, the main memory unit 102, the auxiliary memory unit 103, and the communication unit 104 of the management server device 100, and therefore the description thereof will be omitted. However, the communication unit 205 is a mobile communication service such as 5G (5th-Generation) or LTE (Long Term Evolution). It may be configured to utilize this to connect to network N1.

[0043] The input / output unit 204 accepts input operations performed by store employees, while also presenting information to the employees. The input / output unit 204 is composed of, for example, a keyboard and its control circuit, and a liquid crystal display and its control circuit, etc. Note that the input / output unit 204 may be equipped with a touch panel display instead of the keyboard and liquid crystal display.

[0044] The store terminal 200 configured as described above has a function of realizing interaction with employees. For example, the store terminal 200 realizes a function of accepting an input of first information by an employee, a function of providing the accepted first information to the management server device 100, and a function of presenting a request for provision received from the management server device 100 to the employee. These functions are realized by a browser running on the store terminal 200 or an application program stored in the auxiliary storage unit 203. Note that some or all of the functions realized by the store terminal 200 may be realized by a hardware circuit such as an ASIC (Application Specific Integrated Circuit) or an FPGA (Field Programmable Gate Array).

[0045] (Functional configuration of management server device) Here, the functional configuration of the management server device 100 will be described with reference to FIG. 5. The management server device 100 in this embodiment may be configured to realize a web server for interacting with the store terminal 200. In this case, the store terminal 200 can perform the following by accessing the web server through a browser: a purchase contract for the first vehicle 10 from the first user, providing the first information to the management server device 100, and receiving a request for provision from the management server device 100. The management server device 100 may provide the same service as above by means other than the web server. For example, the management server device 100 may execute a process for realizing an interaction with the store terminal 200 by an application program installed in the store terminal 200 and a predetermined protocol.

[0046] The management server device 100 that realizes the above-mentioned functions has an acquisition unit F110, a calculation unit F120, and a request unit F130 as its functional components, as shown in Fig. 5. The acquisition unit F110, the calculation unit F120, and the request unit F130 are realized by the processor 101 executing a program stored in the auxiliary storage unit 103. The processor 101 that realizes the above-mentioned functional components corresponds to the "control unit" according to the present disclosure. Note that the acquisition unit F110, the calculation unit F120, and the request unit F130 may all or partly be realized by a hardware circuit such as an ASIC or an FPGA.

[0047] The acquisition unit F110 is one of the functional components for realizing the above-mentioned web server, and interacts with the store terminal 200. For example, when the store terminal 200 accesses a predetermined web page (for example, a web page for inputting information required for a purchase contract for the first vehicle 10, or a web page for inputting information indicating that the purchase contract for the first vehicle 10 has been completed) through a browser, the acquisition unit F110 displays an input screen for the first information on the browser of the store terminal 200. As described above, the first information is information on the state in which the top coat paint is peeled off on the first vehicle 10. When the first information is input on the above-mentioned input screen, the input first information is acquired by the acquisition unit F110. The first information acquired by the acquisition unit F110 is passed from the acquisition unit F110 to the calculation unit F120.

[0048] The calculation unit F120 calculates an incentive to be provided to the first user based on the first information. In this embodiment, the calculation unit F120 uses information on the area of ​​the portion from which the topcoat has been peeled off on the first vehicle 10 as the first information. Specifically, the calculation unit F120 uses, as the first information, the ratio of the area of ​​the portion from which the topcoat has been peeled off to the area on which the topcoat had been applied (hereinafter, sometimes referred to as the "first ratio"). In this case, the calculation unit F120 calculates the incentive in a manner such that the larger the first ratio, the larger the incentive to be provided to the first user.

[0049] For example, the calculation unit F120 first determines the coefficient Cf1 based on the correspondence relationship as shown in FIG. 6. As shown in FIG. 6, the coefficient Cf1 is set to be a positive number equal to or less than 1.0, and the coefficient Cf1 is set to be larger as the first ratio is larger. In the example shown in FIG. 6, when the first ratio is less than 60%, the coefficient Cf1 is set to "0". When the first ratio is 60% or more, the coefficient Cf1 is set to be larger as the first ratio is larger, and is set to be the maximum "1.0" when the first ratio is 100% (when there is no part where the top coat is not peeled off). The correspondence relationship as shown in FIG. 6 may be stored in the auxiliary storage unit 103 in the form of a map, or may be stored in the auxiliary storage unit 103 in the form of a calculation model. The numerical values ​​of the first ratio and the values ​​of the coefficient Cf1 shown in FIG. 6 are merely examples, and are not limited to the example of FIG. 6.

[0050] When the coefficient Cf1 is determined by the above-mentioned method, the calculation unit F120 calculates the incentive to be provided to the first user by multiplying the incentive reference value Icdef by the coefficient Cf1. The above-mentioned reference value Icdef is an upper limit value of the incentive, and corresponds to the value of the incentive (money, points, etc.) to be provided when there is no part where the topcoat is not peeled off. The incentive calculated in this manner becomes a larger value as the first ratio increases, provided that the first ratio is 60% or more. Also, if the first ratio is less than 60%, the incentive to be provided to the first user becomes "0" (no incentive is provided to the first user). The incentive calculated by the calculation unit F120 is passed from the calculation unit F120 to the request unit F130.

[0051] The method of calculating the incentive is not limited to the above-mentioned method, and any calculation method may be used as long as the incentive increases as the area of ​​the portion where the top coat paint has been peeled off in the first vehicle 10 increases. For example, the incentive may be calculated in a manner that increases the incentive as the absolute amount of the area of ​​the portion where the top coat paint has been peeled off in the first vehicle 10 increases.

[0052] Returning to FIG. 5, the request unit F130, like the acquisition unit F110, is one of the functional components for realizing the above-mentioned web server, and interacts with the store terminal 200. For example, the request unit F130 causes a request for provision to be displayed on a browser of the store terminal 200. The request for provision at that time includes, for example, the incentive calculated by the calculation unit F120 and a message urging the store employee to provide the incentive to the first user. When the employee sees such a request for provision, he or she becomes able to provide the incentive calculated by the calculation unit F120 to the first user.

[0053] The functional configuration of the management server device 100 is not limited to the example shown in FIG. 5, and functional components can be omitted, changed, or added as appropriate.

[0054] (Processing flow) The flow of processing executed by the management server device 100 in this embodiment will be described with reference to Figs. 7 and 8. Fig. 7 is a flowchart showing a processing routine executed when the store terminal 200 accesses the above-mentioned predetermined web page through a browser. Fig. 8 is a flowchart showing a subroutine executed in step S104 in Fig. 7. Note that the processor 101 of the management server device 100 is the executing entity of the processing shown in Figs. 7 and 8, but the following description will be focused on the functional components of the management server device 100.

[0055] When the store terminal 200 accesses the above-mentioned predetermined web page through the browser, the acquisition unit F110 displays an input screen for the first information on the browser of the store terminal 200 (step S101), as shown in Fig. 7. After completing the process of step S101, the acquisition unit F110 executes the process of step S102.

[0056] In step S102, the acquisition unit F110 determines whether the input of the first information has been completed on the first information input screen. If the input of the first information has not been completed on the first information input screen (negative determination in step S102), the acquisition unit F110 waits until the input of the first information is completed. If the input of the first information has been completed on the first information input screen (positive determination in step S102), the acquisition unit F110 executes the process of step S103.

[0057] In step S103, the acquisition unit F110 acquires the first information input on the first information input screen. The first information acquired by the acquisition unit F110 is passed from the acquisition unit F110 to the calculation unit F120. The calculation unit F120 is triggered by receiving the first information. Then, the process of step S104 is executed.

[0058] In step S104, the calculation unit F120 calculates an incentive to be provided to the first user based on the first information received from the acquisition unit F110. At that time, the calculation unit F120 calculates the incentive to be provided to the first user according to the subroutine of FIG.

[0059] 8, the calculation unit F120 determines the coefficient Cf1 based on the first information received from the acquisition unit F110 (step S1401). For example, the calculation unit F120 determines the coefficient Cf1 based on the first information and the correspondence relationship shown in Fig. 6. After completing the process of step S1401, the calculation unit F120 executes the process of step S1402.

[0060] In step S1402, the calculation unit F120 calculates the incentive to be provided to the first user by multiplying the incentive reference value Icdef by the coefficient Cf1 determined in step S1401. When the calculation unit F120 finishes executing the process of step S1402, the execution of the subroutine in FIG. 8 is terminated.

[0061] 7, the calculation unit F120 passes the incentive calculated in step S104 (steps S1401-S1402) to the request unit F130. The request unit F130 executes the process of step S105 when it receives the incentive calculated by the calculation unit F120.

[0062] In step S105, the request unit F130 presents the proposal request to an employee of the store. Specifically, the request unit F130 displays the proposal request on the browser of the store terminal 200. This makes it possible for an employee who sees the proposal request displayed on the store terminal 200 to provide the incentive calculated by the management server device 100 to the first user.

[0063] When the request unit F130 finishes executing the process of step S105, the execution of the processing routine in FIG. 7 ends.

[0064] (Effects of the embodiment) According to the embodiment described above, if the first ratio is large (e.g., 60% or more), an incentive is provided to the first user who sells the first vehicle 10. That is, the first user can receive an incentive when selling the first vehicle 10 in return for removing the first paint film so as to increase the first ratio. This can motivate the first user to remove the first paint film so as to increase the first ratio. In addition, since the incentive that the first user can receive increases as the first ratio increases, it is also possible to encourage the first user to remove the first paint film so as to further increase the first ratio.

[0065] Therefore, the business providing the buying and selling service of used cars can purchase the first vehicle 10 from the first user with a larger area of ​​the portion where the top coat has been peeled off. As a result, the business providing the buying and selling service of used cars can reduce the cost and effort required to peel off the top coat from the first vehicle 10.

[0066] <Variation 1> In the above embodiment, an example was described in which only the first ratio (the ratio of the area of ​​the part where the topcoat paint has been peeled off to the area where the topcoat paint was applied) was used as the first information. However, in addition to the first ratio, the length of time that has elapsed since the topcoat paint was peeled off may be used. This is also fine.

[0067] Here, the longer the time that has passed since the topcoat was peeled off, the more likely it is that the appearance of the original paint in the area where the topcoat was peeled off will deteriorate (for example, become damaged or faded, etc.). In contrast, if the first user can be made to sell the first vehicle 10 before the time that has passed since the topcoat was peeled off becomes too long, the business providing the used car buying and selling service can purchase the first vehicle 10 from the first user before the appearance of the original paint deteriorates.

[0068] Therefore, in this modified example, the incentive is calculated in such a way that the larger the first ratio is and the shorter the time that has elapsed since the topcoat was peeled off, the greater the incentive provided to the first user.

[0069] The calculation unit F120 of this modification determines the coefficient Cf1 in the same manner as in the embodiment described above, and also determines the first correction coefficient Cfa1 based on the correspondence relationship shown in FIG. 9. As shown in FIG. 9, the first correction coefficient Cfa1 is set to a positive number equal to or less than 1.0, and the shorter the elapsed time length since the topcoat was peeled off, the larger the value becomes. For example, when the elapsed time length since the topcoat was peeled off is 5 months or more, the first correction coefficient Cfa1 is set to "0". When the elapsed time length since the topcoat was peeled off is less than 5 months, the first correction coefficient Cfa1 increases as the elapsed time length becomes shorter, and is set to the maximum value of "1.0" when the elapsed time length is less than 1 month. The correspondence relationship shown in FIG. 9 may be stored in the auxiliary storage unit 103 in the form of a map, or may be stored in the auxiliary storage unit 103 in the form of a calculation model. Furthermore, the values ​​of the time length and the first correction coefficient Cfa1 shown in FIG. 9 are merely examples, and are not limited to the example of FIG.

[0070] When the coefficient Cf1 and the first correction coefficient Cfa1 are determined by the above-mentioned method, the calculation unit F120 calculates the incentive to be provided to the first user by multiplying the incentive reference value Icdef by the coefficient Cf1 and the first correction coefficient Cfa1. The incentive calculated in this way becomes larger as the first ratio increases and as the elapsed time since the topcoat was peeled off becomes shorter.

[0071] (Processing flow) Here, the flow of processing executed by the management server device 100 in this modified example will be described with reference to Fig. 10. Fig. 10 is a flow chart showing a subroutine executed in step S104 in Fig. 7 instead of the subroutine in Fig. 8. In Fig. 10, the same processes as those in Fig. 8 are denoted by the same reference numerals.

[0072] In FIG. 10, when the calculation unit F120 finishes the process of step S1401, it executes the process of step S1403. In step S1403, the calculation unit F120 determines the first correction coefficient Cfa1. Specifically, the calculation unit F120 determines the first correction coefficient Cfa1 based on the length of time that has elapsed since the topcoat was peeled off and the correspondence relationship shown in FIG. 9 described above. As a result, the shorter the length of time that has elapsed since the topcoat was peeled off, the larger the value of the first correction coefficient Cfa1 that is determined. Also, when the length of time that has elapsed since the topcoat was peeled off is excessively long (for example, 5 months or more in the example shown in FIG. 9), the first correction coefficient Cfa1 is determined to be 0. When the calculation unit F120 finishes the process of step S1403, it executes the process of step S1404.

[0073] In step S1404, the calculation unit F120 calculates the incentive reference value Icdef by: The incentive to be provided to the first user is calculated by multiplying the coefficient Cf1 determined in step S1401 by the first correction coefficient Cfa1 determined in step S1403. In this modification, when the first ratio is less than 60% and / or when the elapsed time since the topcoat was peeled is 5 months or more, the incentive calculated by the calculation unit F120 is 0. When the first ratio is 60% or more and the elapsed time since the topcoat was peeled is less than 5 months, the incentive calculated by the calculation unit F120 increases as the first ratio increases and the elapsed time since the topcoat was peeled is shorter. When the calculation unit F120 finishes executing the process of step S1404, the execution of the subroutine in FIG. 10 ends.

[0074] According to this modification, the greater the first ratio and the shorter the elapsed time since the topcoat was peeled off, the greater the incentive provided to the first user who sells the first vehicle 10. This can motivate the first user to peel off the topcoat so that the first ratio becomes even larger, and to sell the first vehicle 10 before the elapsed time since the topcoat was peeled off becomes too long (to peel off the topcoat just before selling the first vehicle 10). As a result, a business providing a used car buying and selling service can purchase the first vehicle 10 from the first user at a higher resale value while reducing the cost and effort of peeling off the topcoat.

[0075] Since the length of time that has elapsed since the topcoat was removed is information included in the first information, the shop needs to determine the length of time that has elapsed. The determination of the length of time that has elapsed may be based on a report from the first user, may be based on a report from a contractor that has performed the work of removing the topcoat, or may be based on an image captured by a camera (e.g., a camera of a drive recorder) mounted on the first vehicle 10.

[0076] <Variation 2> In the above-mentioned modified example 1, an example was described in which the first ratio and the length of time elapsed since the topcoat was peeled off were used as the first information, but the first ratio and information regarding the presence or absence of peeling traces in the portion from which the topcoat was peeled off may also be used. That is, instead of the length of time elapsed since the topcoat was peeled off in the above-mentioned modified example 1, information regarding the presence or absence of peeling traces in the portion from which the topcoat was peeled off may be used.

[0077] Here, if traces of peeling remain on the part where the topcoat has been peeled off, the business providing the used car buying and selling service must carry out the work of removing the traces. However, if the first user can be encouraged to peel off the topcoat in a way that leaves no traces, the business providing the used car buying and selling service will not need to incur the cost and effort of removing the traces.

[0078] Therefore, in this modified example, the incentive is calculated in such a way that the larger the first ratio, the greater the incentive provided to the first user, and the greater the incentive provided to the first user when there are no traces of peeling from the area where the topcoat has been peeled off, compared to when there are traces of peeling.

[0079] The calculation unit F120 of this modified example determines the coefficient Cf1 in the same manner as in the above-described embodiment, and also determines a second correction coefficient Cfa2 based on the correspondence relationship shown in Fig. 11. As shown in Fig. 11, the second correction coefficient Cfa2 is set to a positive number equal to or less than 1.0, and is set to a larger value when there are no traces of peeling in the portion where the topcoat has been peeled than when there are traces of peeling. Note that in the example shown in Fig. 11, the second correction coefficient Cfa2 is set only depending on whether or not there are traces of peeling in the portion where the topcoat has been peeled, but the second correction coefficient Cfa2 can also be set depending on the presence or absence of traces of peeling in the portion where the topcoat has been peeled. In other words, when there are peeling traces, the second correction coefficient Cfa2 may be set to a larger value as the peeling traces become smaller.

[0080] When the coefficient Cf1 and the second correction coefficient Cfa2 are determined by the above-mentioned method, the calculation unit F120 calculates the incentive to be provided to the first user by multiplying the incentive reference value Icdef by the coefficient Cf1 and the second correction coefficient Cfa2. The incentive calculated in this way becomes a larger value as the first ratio becomes larger, and also becomes a larger value when there is no trace of peeling from the part where the topcoat has been peeled than when there is a trace of peeling.

[0081] (Processing flow) Here, the flow of processing executed by the management server device 100 in this modified example will be described with reference to Fig. 12. Fig. 12 is a flow chart showing a subroutine executed in step S104 in Fig. 7 instead of the subroutine in Fig. 8. In Fig. 12, the same processes as those in Fig. 8 are denoted by the same reference numerals.

[0082] In FIG. 12, when the calculation unit F120 finishes executing the process of step S1401, it executes the process of step S1405. In step S1405, the calculation unit F120 determines the second correction coefficient Cfa2. Specifically, the calculation unit F120 determines the second correction coefficient Cfa2 based on the presence or absence of peeling marks in the portion where the topcoat paint has been peeled and the correspondence relationship shown in FIG. 11 described above. As a result, when there are no peeling marks in the portion where the topcoat paint has been peeled, the second correction coefficient Cfa2 is determined to be a larger value than when there are peeling marks. When the calculation unit F120 finishes executing the process of step S1405, it executes the process of step S1406.

[0083] In step S1406, the calculation unit F120 calculates the incentive to be provided to the first user by multiplying the incentive reference value Icdef by the coefficient Cf1 determined in step S1401 and the second correction coefficient Cfa2 determined in step S1405. In this modification, when the first ratio is less than 60%, the incentive calculated by the calculation unit F120 is 0. When the first ratio is 60% or more, the incentive calculated by the calculation unit F120 becomes a larger value as the first ratio increases, and when there is no peeling trace, the incentive becomes a larger value than when there is one. When the calculation unit F120 finishes executing the process of step S1406, the execution of the subroutine in FIG. 12 ends.

[0084] According to this modification, the greater the first ratio, the greater the incentive provided to the first user selling the first vehicle 10, and the greater the incentive provided to the first user selling the first vehicle 10 when there is no peeling trace compared to when there is a peeling trace. This can motivate the first user to peel off the topcoat paint so that the first ratio becomes even greater, and to peel off the topcoat paint so that no peeling trace remains. As a result, a business providing a used car buying and selling service can reduce the cost and effort required to peel off the topcoat paint from the first vehicle 10 and remove the peeling trace.

[0085] <Modification 3> In the above-mentioned modified example 1, an example was described in which the first ratio and the length of time elapsed since the topcoat was peeled off were used as the first information, but the first ratio and the degree of deterioration of the original paint in the portion where the topcoat was peeled off may also be used. In other words, instead of the length of time elapsed since the topcoat was peeled off in the above-mentioned modified example 1, the degree of deterioration of the original paint in the portion where the topcoat was peeled off may also be used. good.

[0086] Here, if the degree of deterioration of the original paint in the portion where the top coat paint has been peeled off increases, there is a possibility that the resale value of the first vehicle 10 will decrease. In contrast, if the first user can be encouraged to sell the first vehicle 10 before the degree of deterioration of the original paint in the portion where the top coat paint has been peeled off increases, or to handle the first vehicle 10 in such a way that the degree of deterioration of the original paint in the portion where the top coat paint has been peeled off does not increase, a business providing a used car buying and selling service can purchase the first vehicle 10 with only a small degree of deterioration of the original paint in the portion where the top coat paint has been peeled off.

[0087] Therefore, in this modified example, the incentive is calculated in such a way that the larger the first ratio is and the smaller the degree of deterioration of the original paint in the area where the top coat has been peeled off, the greater the incentive provided to the first user.

[0088] The calculation unit F120 of this modified example determines the coefficient Cf1 in the same manner as in the embodiment described above, and also determines a third correction coefficient Cfa3 based on the correspondence relationship shown in Fig. 13. As shown in Fig. 13, the third correction coefficient Cfa3 is set to be a positive number equal to or less than 1.0, and to be a larger value as the degree of deterioration of the original paint in the portion where the top coat is peeled decreases. Note that the levels of deterioration and the values ​​of the third correction coefficient Cfa3 shown in Fig. 13 are merely examples, and are not limited to the example in Fig. 13.

[0089] When the coefficient Cf1 and the third correction coefficient Cfa3 are determined by the above-mentioned method, the calculation unit F120 calculates the incentive to be provided to the first user by multiplying the incentive reference value Icdef by the coefficient Cf1 and the third correction coefficient Cfa3. The incentive calculated in this manner becomes larger as the first ratio increases and as the degree of deterioration of the original paint in the portion where the top coat has been peeled off decreases.

[0090] (Processing flow) Here, the flow of processing executed by the management server device 100 in this modified example will be described with reference to Fig. 14. Fig. 14 is a flow chart showing a subroutine executed in step S104 in Fig. 7 instead of the subroutine in Fig. 8. In Fig. 14, the same processes as those in Fig. 8 are denoted by the same reference numerals.

[0091] In FIG. 14, when the calculation unit F120 finishes executing the process of step S1401, it executes the process of step S1407. In step S1407, the calculation unit F120 determines the third correction coefficient Cfa3. Specifically, the calculation unit F120 determines the third correction coefficient Cfa3 based on the degree of deterioration of the original paint in the portion where the top coat paint has been peeled off and the correspondence relationship shown in FIG. 13 described above. As a result, the third correction coefficient Cfa3 is determined to be a larger value as the degree of deterioration of the original paint in the portion where the top coat paint has been peeled off decreases. When the calculation unit F120 finishes executing the process of step S1407, it executes the process of step S1408.

[0092] In step S1408, the calculation unit F120 calculates the incentive to be provided to the first user by multiplying the incentive reference value Icdef by the coefficient Cf1 determined in step S1401 and the third correction coefficient Cfa3 determined in step S1407. In this modified example, when the first ratio is less than 60%, the incentive calculated by the calculation unit F120 becomes 0. Also, when the first ratio is 60% or more, the larger the first ratio is and the greater the deterioration of the original paint in the portion where the top coat has been peeled off. The smaller the degree of immobilization, the larger the incentive calculated by the calculation unit F120. When the calculation unit F120 finishes executing the process of step S1408, the execution of the subroutine in FIG.

[0093] According to this modification, the greater the first ratio and the smaller the degree of deterioration of the original paint in the portion where the topcoat paint has been peeled off, the greater the incentive provided to the first user who sells the first vehicle 10. This can motivate the first user to peel off the topcoat paint so that the first ratio becomes even larger, and to handle the first vehicle 10 so that the original paint in the portion where the topcoat paint has been peeled off does not deteriorate (or to sell the first vehicle 10 before the degree of deterioration of the original paint in the portion where the topcoat paint has been peeled off becomes large). As a result, a business providing a used car buying and selling service can reduce the cost and effort required to peel off the topcoat paint from the first vehicle 10, and can purchase the first vehicle 10 from the first user with a higher resale value.

[0094] Since the degree of deterioration of the original paint in the portion where the topcoat has been peeled off is information included in the first information, it is necessary to determine the degree of deterioration of the original paint in the portion where the topcoat has been peeled off in the store. The degree of deterioration of the original paint in the portion where the topcoat has been peeled off may be determined by visual inspection by a store employee, or may be determined using a dedicated device. For example, the degree of deterioration of the original paint may be determined using a device that determines the degree of deterioration of the paint by image processing using a deep learning method, or a device that determines the degree of deterioration of the paint by optically detecting the reflectance of the paint film.

[0095] <Modification 4> In the above-mentioned modified example 1, an example was described in which the first ratio and the length of time that has elapsed since the topcoat was peeled off are used as the first information, but the first ratio and information about the worker who performed the work of peeling off the topcoat may be used instead. That is, instead of the length of time that has elapsed since the topcoat was peeled off in the above-mentioned modified example 1, information about the worker who performed the work of peeling off the topcoat may be used.

[0096] Here, when a person (first worker) who provides a service of removing topcoat paint as a business, such as an employee of a repair shop or a car dealership, removes the topcoat paint of the first vehicle 10, the original paint is less likely to be damaged and removal marks are less likely to be left behind than when a person other than the first worker (for example, the first user, etc.) removes the topcoat paint of the first vehicle 10. Therefore, if the first user can be motivated to request the first worker to remove the topcoat paint, a business providing a used car buying and selling service can reduce the cost and effort required to remove the removal marks, and can purchase the first vehicle 10 from the first user with a high resale value.

[0097] Therefore, the calculation unit F120 may calculate the incentive so that the greater the first ratio, the greater the incentive provided to the first user, and the greater the incentive provided to the first user when the worker who removed the topcoat is the first worker, compared to when the worker is someone other than the first worker. This allows a business providing a used car buying and selling service to reduce the cost and effort required to remove the peeling marks, and to purchase the first vehicle 10 from the first user with a high resale value.

[0098] In addition, since the information about the worker who performed the work of removing the top coat of the first vehicle 10 is information included in the first information, it is necessary to identify the worker at the shop. The above-mentioned determination of the worker may be made based on a report from the first user, may be made based on a report from the contractor who performed the work of removing the topcoat, or may be made based on an image taken by a camera mounted on the first vehicle 10 (e.g., a dashcam camera, etc.).

[0099] <Variation 5> In the above-mentioned modified example 1, an example was described in which the first ratio and the length of time elapsed since the topcoat was peeled off are used as the first information, but the first ratio and information on the method of peeling off the topcoat may be used instead. That is, information on the method of peeling off the topcoat may be used instead of the length of time elapsed since the topcoat was peeled off in the above-mentioned modified example 1.

[0100] Here, when the topcoat of the first vehicle 10 is peeled off by a method (first method) that is less likely to damage the original paint and leave a peeling mark, such as a method of spraying a high-pressure water stream onto the topcoat, the original paint is less likely to be damaged and peeling marks are less likely to be left than when the topcoat of the first vehicle 10 is peeled off by a method other than the first method (e.g., manual work, etc.). Therefore, if the first user can be motivated to peel off the topcoat by the first method, a business providing a used car buying and selling service can reduce the cost and effort required to remove the peeling marks and can purchase the first vehicle 10 from the first user with a high resale value.

[0101] Therefore, the calculation unit F120 may calculate the incentive so that the greater the first ratio, the greater the incentive provided to the first user, and the greater the incentive provided to the first user when the method for removing the topcoat paint from the first vehicle 10 is the first method, compared to when the method is other than the first method. This allows a business providing a used car buying and selling service to reduce the cost and effort required to remove the peeling marks, and to purchase the first vehicle 10 from the first user with a high resale value.

[0102] Since the information on the method for removing the topcoat of the first vehicle 10 is included in the first information, the store needs to determine the above method. The above method may be determined based on a report from the first user, a report from a contractor who performed the work of removing the topcoat, or an image captured by a camera (e.g., a camera of a drive recorder) mounted on the first vehicle 10.

[0103] <Other> The above-described embodiment and modified examples 1-5 are merely examples, and the present disclosure may be modified as appropriate without departing from the spirit of the present disclosure. For example, a part or all of the processing performed by the management server device 100 may be performed by another device (for example, the store terminal 200).

[0104] Furthermore, the processes and means described in this disclosure can be freely combined and implemented as long as no technical contradiction occurs. For example, the embodiment and modifications 1-5 can be combined and implemented as much as possible. Furthermore, a process described as being performed by one device may be shared and executed by multiple devices. Alternatively, a process described as being performed by different devices may be executed by one device. In a computer system, the hardware configuration for implementing each function can be flexibly changed.

[0105] The present disclosure also provides a method for supplying a computer program (information processing program) that implements the functions described in the above embodiments to a computer, and executing one or more programs of the computer. The present invention can also be realized by the processor reading and executing the program. Such a computer program may be provided to the computer by a non-transitory computer-readable storage medium connectable to the system bus of the computer, or may be provided to the computer via a network. The non-transitory computer-readable storage medium is a recording medium that stores information such as data and programs by electrical, magnetic, optical, mechanical, or chemical action and can be read from a computer or the like. Examples of such a recording medium include any type of disk, such as a magnetic disk (such as a floppy (registered trademark) disk or HDD), an optical disk (such as a CD-ROM, a DVD disk, or a Blu-ray disk). The recording medium may also be a medium such as a ROM, a RAM, an EPROM, an EEPROM, a magnetic card, a flash memory, an optical card, or an SSD (Solid State Drive). [Explanation of symbols]

[0106] 10 Vehicles 11 Steel plate 20 Undercoat layer 30 Base Layer 40 Clear Layer 50 Peeling layer 60 Peeling layer 70 Base Layer 80 Clear Layer 100 Management server device 101 Processor 102 Main memory 103 Auxiliary storage 104 Communications Department 200 store terminals F110 Acquisition Department F120 Arithmetic unit F130 Request Department

Claims

1. executing a process of providing an incentive to a first user who sells or returns a first vehicle from which at least a portion of the first paint film including the easily peelable layer has been peeled off; A control unit is provided, The control unit is The process of providing an incentive to the first user includes: acquiring first information relating to a state in which the first paint film is peeled off from the first vehicle, the first information including information relating to an area of ​​a portion in which the first paint film is peeled off from the first vehicle; The larger the area, the larger the incentive is calculated; and Execute Information processing device.

2. the first information includes information regarding the length of time that has elapsed since the first coating film was peeled off, The control unit calculates a larger incentive as the elapsed time length is shorter. The information processing device according to claim 1 .

3. the first information includes information regarding the presence or absence of a peeling trace in a portion where the first paint film has been peeled off, The control unit calculates the incentive to be larger when there is no peeling mark than when there is a peeling mark.

3. The information processing device according to claim 1 or 2.

4. the first information includes information about a worker who performed an operation of removing the first coating film, The control unit calculates the incentive according to the worker. The information processing device according to claim 1 .

5. the first information includes information regarding a method for removing the first paint film; The control unit calculates the incentive according to the method. The information processing device according to claim 1 .

6. the first information includes information regarding a deterioration degree of an original paint of a portion of the first vehicle from which the first paint film has been peeled off; The information processing device according to claim 1 , wherein the control unit calculates the incentive to be larger as the degree of deterioration is smaller.

7. The computer executing a process of providing an incentive to a first user who sells or returns a first vehicle from which at least a portion of the first paint film including the easily peelable layer has been peeled off; 1. An information processing method, comprising: The computer, The process of providing an incentive to the first user includes: acquiring first information relating to a state in which the first paint film is peeled off from the first vehicle, the first information including information relating to an area of ​​a portion in which the first paint film is peeled off from the first vehicle; A step of calculating the incentive to be larger as the area is larger; Execute Information processing methods.

8. the first information includes information regarding the length of time that has elapsed since the first coating film was peeled off, The computer calculates a larger incentive as the elapsed time length is shorter. The information processing method according to claim 7.

9. the first information includes information regarding the presence or absence of a peeling trace in a portion where the first paint film has been peeled off, The computer calculates the incentive to be larger when there is no peeling mark than when there is a peeling mark.

9. The information processing method according to claim 7 or 8.

10. the first information includes information about a worker who performed an operation of removing the first coating film, The computer calculates the incentive according to the worker. The information processing method according to any one of claims 7 to 9.

11. the first information includes information regarding a method for removing the first paint film; The computer calculates the incentive according to the method. The information processing method according to any one of claims 7 to 10.

12. the first information includes information regarding a deterioration degree of an original paint of a portion of the first vehicle from which the first paint film has been peeled off; The computer calculates the incentive to be larger as the degree of deterioration is smaller. The information processing method according to any one of claims 7 to 11.

13. On the computer, Executing a process of providing an incentive to a first user who sells or returns a first vehicle from which at least a portion of the first paint film including the easily peelable layer has been peeled off; An information processing program, The computer includes: The process of providing an incentive to the first user includes: acquiring first information relating to a state in which the first paint film is peeled off from the first vehicle, the first information including information relating to an area of ​​a portion in which the first paint film is peeled off from the first vehicle; a step of calculating the incentive so that the incentive is larger as the area is larger; In order to execute Information processing program.

14. the first information includes information regarding the length of time that has elapsed since the first coating film was peeled off, The shorter the elapsed time length is, the larger the incentive is calculated. The information processing program according to claim 13.

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