Information processing system, information processing device, information processing method, and program

Abstract

Provided are a highly convenient information processing system, information processing device, information processing method, and program that are capable of achieving both the management of skill evaluation information and skill improvement. [Solution] The information processing system disclosed herein includes a control unit that executes a storage process that stores skill item information, worker information, skill evaluation information indicating each worker's evaluation for each skill item, and video manual information, a skill map display process that displays a skill map screen including the skill evaluation information on a display unit of a user terminal, a selection reception process that accepts a selection of a video manual associated with a skill item via the user terminal, and a video display process that displays the selected video manual on the user terminal.

Description

[Technical field]

[0001] The present disclosure relates to an information processing system, an information processing device, an information processing method, and a program. [Background technology]

[0002] Conventionally, there is known a system that grasps and manages the capabilities of each employee in order to appropriately allocate work to companies with many employees (see, for example, Patent Document 1). According to the technology in Patent Document 1, it is said that the skill information of employees can be utilized by collecting and re-editing skill information related to the capabilities, skills, qualifications, or training of employees belonging to a company, and making it possible to refer to the information within the company. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2018-018433 A Summary of the Invention [Problem to be solved by the invention]

[0004] However, a system that can simultaneously evaluate and improve worker skills has not been developed.

[0005] Therefore, the present disclosure has been made in consideration of the above-mentioned problems, and its purpose is to provide a highly convenient information processing system, information processing device, information processing method, and program that can achieve both the management of skill evaluation information and skill improvement. [Means for solving the problem]

[0006] According to the present disclosure, a storage process for storing skill item information, worker information, skill evaluation information indicating an evaluation of each worker for each skill item, and video manual information; A skill map display process for displaying a skill map screen including the skill evaluation information on a display unit of a user terminal; A selection receiving process of receiving a selection of a video manual associated with a skill item via the user terminal; There is provided an information processing system including a control unit that executes a video display process for displaying the selected video manual on the user terminal.

[0007] According to the present disclosure, a storage process is provided for storing skill item information, worker information, skill evaluation information indicating an evaluation of each worker for each skill item, and video manual information; A skill map display process for displaying a skill map screen including the skill evaluation information on a display unit of a user terminal; A selection receiving process of receiving a selection of a video manual associated with a skill item via the user terminal; There is provided an information processing device including a control unit that executes a video display process for displaying the selected video manual on the user terminal.

[0008] According to the present disclosure, a storage process is provided for storing skill item information, worker information, skill evaluation information indicating an evaluation of each worker for each skill item, and video manual information; A skill map display process for displaying a skill map screen including the skill evaluation information on a display unit of a user terminal; A selection receiving process of receiving a selection of a video manual associated with a skill item via the user terminal; and a video display process for displaying the selected video manual on the user terminal, the control unit executes the video display process.

[0009] According to the present disclosure, a storage process is provided for storing skill item information, worker information, skill evaluation information indicating an evaluation of each worker for each skill item, and video manual information; A skill map display process for displaying a skill map screen including the skill evaluation information on a display unit of a user terminal; A selection receiving process of receiving a selection of a video manual associated with a skill item via the user terminal; A program is provided that causes the control unit to execute a video display process for displaying the selected video manual on the user terminal. Effect of the Invention

[0010] According to the present disclosure, it is possible to provide a highly convenient information processing system, information processing device, information processing method, and program that are capable of achieving both management of skill evaluation information and skill improvement. [Brief description of the drawings]

[0011] [Figure 1] FIG. 1 is a diagram illustrating a configuration example of an information processing system according to an embodiment of the present disclosure. [Diagram 2] FIG. 2 is a diagram illustrating an example of a configuration of an information processing device according to the embodiment. [Diagram 3] FIG. 11 is a diagram illustrating a configuration example of a user terminal according to the embodiment. [Figure 4] FIG. 4 is a flowchart illustrating a series of controls according to the embodiment. [Diagram 5] FIG. 13 is a diagram showing an example of a skill map according to the embodiment. [Figure 6] FIG. 13 is a diagram showing another example of the skill map according to the embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0012] Hereinafter, preferred embodiments of the present disclosure will be described in detail with reference to the accompanying drawings. In this specification and the drawings, components having substantially the same functional configurations are denoted by the same reference numerals, and redundant description will be omitted.

[0013] FIG. 1 shows an overview of an information processing system 1 according to this embodiment. This system 1 includes an information processing device 10 as a system management server, and a user terminal 20 used by a user who is a user of a service using this system 1. The information processing device 10 and the multiple user terminals 20 are each connected via a network NW. The network NW is configured by the Internet, an intranet, a wireless LAN (Local Area Network), a WAN (Wide Area Network), a fixed telephone line, a mobile phone line, or the like, or a combination of these. Note that the number of user terminals configuring this system may be only one, or may be two or more.

[0014] In addition, in this example, a plurality of users (evaluators, workers, etc.) communicate with the information processing device 10 via their own user terminals 20 (20a, 20b), but this is not limited thereto, and each user may use the present system via an input unit and an output unit of the information processing device 10. That is, the present system 1 may function as the information processing device 10 alone, without including a user terminal and a network. Alternatively, by implementing all the functions of the information processing device 10 in the user terminal, the user terminal may function alone.

[0015] 2 is a block diagram showing the functional configuration of the information processing device 10. The information processing device 10 is a device used by a system administrator or the like when operating and managing various services, and may be, for example, a general-purpose computer such as a workstation or a personal computer, or may be logically realized by cloud computing technology.

[0016] The information processing device 10 of this example has a control unit 11, a storage unit 12, an input unit 13, an output unit 14, and a communication unit 15. The information processing device 10 accepts various input information from the input unit 13 or from an external device via the communication unit 15. Then, the control unit 11 executes processing by a program according to the input information, and the processing result of the program (e.g., an image, a sound, etc.) is output from the output unit 14 or transmitted to an external information processing device or the like via the communication unit 15. Note that a part of the above program may be transmitted to another information processing device (e.g., a user terminal, another server, etc.) and executed on the other information processing device. In this case, the other information processing device may be, for example, a smartphone, a mobile phone terminal, a tablet terminal, a personal computer, etc., and is connected to the information processing device 10 wirelessly or by wire via a network such as the Internet.

[0017] The control unit 11 transfers information between each unit and controls the entire information processing device 10, and is realized, for example, by a CPU (Central Processing Unit), MPU (Micro Processing Unit), or GPU (Graphics Processing Unit) executing a program stored in a specified memory.

[0018] The control unit 11 includes, for example, an information storage processing unit 111 that performs processes such as storing and updating (including changing and deleting) various information, a skill map display processing unit 112 that displays a skill map screen on the user terminal, a selection reception processing unit 113 that accepts input information from the user terminal, and a manual display processing unit 114 that displays a video manual on the user terminal.

[0019] The storage unit 12 stores various information. The storage unit 12 stores programs for executing various control processes and functions in the control unit 11, input information, and the like, and is configured with one or any combination of RAM (Random Access Memory), ROM (Read Only Memory), flash memory, HDD (Hard Disk Drive), SSD (Solid State Drive), and other storage. It is preferable that the program is stored in a non-volatile storage medium among these storage media that configure the storage unit 12.

[0020] The input unit 13 is used by users (system administrators, evaluators, workers, etc.) to input various pieces of information as described above, and is realized by, for example, a keyboard, a mouse, a touch panel, a microphone, etc.

[0021] The output unit 14 can output information generated by the control unit 11 and information received via the communication unit. The output unit 14 can include, for example, an image output unit such as a liquid crystal display (LCD) or a touch panel, and an audio output unit such as a speaker. Various information can be output based on a command from the control unit 11. Alternatively, the output unit 14 may output (transmit) various information to another information processing device (user terminal) or the like via the communication unit 15.

[0022] The communication unit 15 is for communicating with other information processing devices, and has a function as a receiving unit that receives various data and signals transmitted from other information processing devices, etc., and a function as a transmitting unit that transmits various data and signals to other information processing devices, etc. in response to instructions from the control unit 11.

[0023] The control unit 11 can execute a storage process that stores skill item information, worker information, skill evaluation information indicating each worker's evaluation for each skill item, and video manual information, a skill map display process that displays a skill map screen including the skill evaluation information on the display unit of the user terminal, a selection reception process that accepts the selection of a video manual associated with the skill item via the user terminal, and a video display process that displays the selected video manual on the user terminal.

[0024] Skill item information, worker information, evaluator information, skill evaluation information showing the evaluation of each worker for each skill item, video manual information, and various information related to these pieces of information are stored in the storage unit 12. The information in the storage unit 12 may be updated at predetermined regular intervals or based on information input by a user.

[0025] The skill item information includes the name of a specific skill (technology) item (Skill A, Skill B, Skill C, etc.). A skill item may be associated with a process (Process 1, Process 2, Process 3, etc.) of an on-site work, etc. Multiple skill items may be associated with one process, and one skill item may be associated with multiple processes.

[0026] The worker information is information about a worker at a site or the like. Information such as the worker's name, identification information unique to the worker (worker ID), attribute information such as age and gender, contact information such as address and telephone number, work history, experience period (work period such as years of service, experience period for each work, period from acquisition of skill to present, etc.), degree of mastery of manuals, evaluation level, etc. may be associated with the worker information. Information on an evaluator who is granted the authority to evaluate the worker may be associated with the worker information. The evaluator information may be associated with the evaluator's name, identification information unique to the evaluator (evaluator ID), attribute information such as age and gender, contact information such as address and telephone number, evaluation history (history of when, who, and how the evaluation was performed), experience period (work period such as years of service, experience period for evaluation, etc.), information on a worker who is granted the authority to evaluate, etc.

[0027] The skill evaluation information includes, for example, evaluation level and manual mastery information. The evaluation level is information on the evaluation of the worker by the evaluator. The evaluator uses a user terminal to input an evaluation of the worker in charge. The evaluation is expressed in stages, such as numerical values ​​such as "1, 2, 3..." or "A, B, C...". Alternatively, the evaluation level may be automatically determined according to the information on the manual mastery, rather than the information input by the evaluator. In other words, when the numerical value of the manual mastery increases by viewing the manual, the evaluation level may also be automatically increased. Such a change condition of the evaluation level may be set in advance by a system administrator or an evaluator, and stored in the storage unit. Similarly, the change condition of the manual mastery may be set in advance and stored in the storage unit. The manual mastery is automatically determined and updated according to the viewing status of the video manual associated with each skill item. For example, a worker who has not viewed any video manuals associated with one skill item may have a manual mastery of 0(%), and a worker who has viewed all of them may have a manual mastery of 100(%). The level evaluation and information on the manual mastery may be determined based on a combination (including predetermined conditions of addition, multiplication, and division) of information input by the worker himself (self-evaluation information) and information input by the evaluator (evaluation by others). For example, when determining the information on the manual mastery, if the worker views a video manual and the evaluator approves it, the manual mastery may be increased. In this case, even if the worker views the video manual, if the evaluator does not approve it, the manual mastery may not be increased (or the degree of increase may be reduced by a predetermined percentage).

[0028] The video manual information includes video (image) information related to each skill item, and is information for workers to acquire work skills by viewing the video manual information and answering questions. The video manual information may associate one video manual (video content) with one skill item, or may associate multiple video manuals with one skill item. For example, one course made up of multiple video manuals may be associated with one skill item, or multiple courses may be associated with one skill item.

[0029] Even when multiple video manuals are included, the degree of manual mastery is determined according to the degree of viewing and the degree of learning of the worker. The control unit can acquire information on whether or not the worker has viewed each video manual and to what extent the worker has viewed each video manual (viewing degree), and can determine the degree of manual mastery based on the information. Specifically, for example, when all video manuals included in one course have been viewed (or when it is determined that the worker has mastered each video manual), the degree of manual mastery of the course is 100%. The viewing degree is determined by how many video manuals of all the video manuals constituting one course have been viewed and to what extent each video manual has been viewed (viewing ratio). The control unit can determine whether or not each user has viewed a video manual based on whether or not the video manual has been displayed on the user terminal. In addition, the viewing degree may be obtained or stored, and information on the number of times the same video manual has been repeatedly viewed and the viewing time related to the time each video manual was displayed may be displayed together on the skill map screen or the video manual display screen of the user terminal.

[0030] The user terminal 20 is used by a user who browses sites or the like by utilizing the services provided by the present system 1. The user terminal 20 can be, for example, an information processing device such as a tablet terminal, a smartphone, a mobile phone, or a personal computer.

[0031] FIG. 3 is a functional block diagram showing the user terminal 20 of FIG. 1. The user terminal 20 has a control unit 21, a storage unit 22, an input unit 23, an output unit 24, and a communication unit 25. The control unit 21, like the above-mentioned control unit 11, transfers information between each unit and controls the entire user terminal 20, and is realized, for example, by a CPU, an MPU, or a GPU executing a program stored in a predetermined memory. The storage unit 22, like the above-mentioned storage unit 12, stores programs for executing various control processes and each function in the control unit 21, input information, etc., and is composed of one or any combination of RAM, ROM, flash memory, HDD, SSD, other storage, etc. The input unit 23, like the above-mentioned input unit 13, is used by the user to input various information as described above, and is realized, for example, by a touch panel, a keyboard, a mouse, a microphone, etc. The output unit 24 can output information generated by the control unit 21 and information received via the communication unit, similar to the above-mentioned output unit 14, and can include, for example, an image output unit (display unit) such as a liquid crystal display or a touch panel, and an audio output unit such as a speaker. The communication unit 25 is for communicating with other information processing devices, similar to the above-mentioned communication unit 15, and has a function as a receiving unit that receives various data and signals transmitted from other information processing devices, etc., and a function as a transmitting unit that transmits various data and signals to other information processing devices, etc. in response to commands from the control unit 21. Users input various information via the input unit 23 of the user terminal 20 used by each user, and transmit the input information to the information processing device 10 as a server device via the communication unit 25. In addition, the communication unit 25 receives the processing result output from the information processing device 10 and confirms it via the output unit 24.

[0032] 4 is a flow diagram showing an example of an information processing method executed by the present system. The information processing method includes an information storage process (S1), a skill map display process (S2), a selection reception process (S3), a video display process (S4), and a data update process (S5) executed by the control unit 11.

[0033] The storage processing unit 111 of the control unit 11 executes information storage processing (S1). Based on input information from any user such as a system administrator, an evaluator, or a worker, the storage processing unit 111 stores skill item information, worker information, skill evaluation information indicating the evaluation of each worker for each skill item, video manual information, and various information related to these pieces of information in the storage unit 12. The skill item information, worker information, skill evaluation information, and video manual information can be updated at any timing based on the input information from the user.

[0034] The skill map display processing unit 112 of the control unit 11 displays the skill evaluation information on the display unit of the user terminal (S2). When the skill map display processing unit 112 receives a signal of a skill map display request from a user such as an evaluator via the user terminal, it transmits the skill evaluation information at that time to the user terminal and can display a skill map screen on the screen of the user terminal. The skill map display processing unit 112 can display a skill map screen selected for each user based on the user identification information included in the skill map display request. In this case, the user can exchange information for each user between the user terminal and the information processing device by performing a predetermined login operation.

[0035] FIG. 5 is an example of a skill map screen that can be viewed by an evaluator. The evaluator can view a page specific to each evaluator by inputting a user ID and a password via a user terminal, or by performing a login operation such as an authentication operation using a biometric authentication function. On the screen viewed by the evaluator, the skill evaluation information of one or more predetermined workers (worker X, worker Y, worker Z) can be confirmed. In addition, the evaluator can execute an input to evaluate the evaluation level of each worker. For example, the evaluator can select the level (evaluation level information) item of skill A of worker X and update the level from "2" to "3", etc. In this way, on the evaluator's screen, the input operation of the skill evaluation information of the worker is possible. In addition, the evaluator can view the video manual associated with each skill item by selecting a link. Furthermore, the evaluator can add or delete a worker, change (including editing, adding, and deleting) the skill evaluation items, change (including editing, adding, and deleting) the video manual, etc.

[0036] FIG. 6 is an example of a skill map screen that can be viewed by each worker. The worker can also view a page specific to each worker by a predetermined login operation. On the viewing screen of the worker, only the worker's own skill evaluation information is displayed, and the skill evaluation information of other workers is not displayed. In some cases, in addition to the worker's own data, the data of other specified people may be made viewable. For example, the data of other workers belonging to the same group as one worker may be made viewable, or the data of all workers may be made viewable. Such viewing range restriction conditions may be stored in a storage unit and may be set or changed by a system administrator or an evaluator.

[0037] The selection reception processing unit 113 of the control unit 11 receives the selection of a video manual associated with a skill item via the user terminal (S3). For example, when the evaluator selects a link icon (text, diagram, etc.) of a video manual in the same row as the skill item of skill A on the skill map screen of Fig. 5, the selection reception processing unit 113 receives the input information of the selection. Also, on the skill map screen of Fig. 6, the worker can select a link icon associated with any skill item.

[0038] The manual display processing unit 114 of the control unit 11 displays the selected video manual on the user terminal (S4). The manual display processing unit 114 may superimpose a playback screen of the video manual on the skill map screen, or may transition from the skill map screen to a playback screen of the video manual. The video manual may include a video of a work process, text explaining the work and skills (techniques), diagrams, and the like. On the video manual screen, the user can input operations such as play, stop, change the speed, and answer questions. When multiple video manuals are associated with one skill item, the user can select the video manual to play. The manual display processing unit 114 may also play the video manuals in a predetermined order.

[0039] The information storage processing unit 111 performs a data update process (S5). For example, the information storage processing unit 111 updates the browsing history information in the storage unit according to the display status of the manual video (which manual was displayed to what extent). Then, the information storage processing unit 111 updates the information on the manual mastery level according to the display status of the manual video. The user can check the manual mastery level on the skill map screen shown in FIG. 5 and FIG. 6. Note that the information storage processing unit 111 may update the evaluation level information according to a change in the manual mastery level. The information storage processing unit 111 may change the numerical value of the evaluation level based on the input information of the evaluator. For example, the evaluator may check the numerical value of the manual mastery level of each worker on the screen of FIG. 5 and change the evaluation level. The information storage processing unit 111 may change the numerical value of the evaluation level based on a combination of the information on the manual mastery level and the input information of the evaluator. For example, when the numerical value of the manual mastery level of each worker on the screen of FIG. 5 becomes equal to or greater than a predetermined numerical value, the evaluator may be able to change the evaluation level.

[0040] As described above, the worker or evaluator can view the video manual that he or she selected on the skill map screen. The control unit 11 can acquire information such as the time when the video manual was displayed on the user terminal, the number of times, and the percentage of the video manual that was displayed, and store it in the storage unit as a viewing history. The control unit changes (increases) the numerical value of the manual mastery level according to the degree to which the worker displayed the video manual. In other words, when the worker views the video manual, the manual mastery level automatically increases. Alternatively, the control unit may display a screen on the user terminal that allows the worker to select the degree to which the worker has mastered the manual or input a numerical value, etc., after the worker has mastered the manual, and accept input information as a self-report of the manual mastery level from the worker. In addition, the degree of viewing of the video manual may be automatically changed and the worker may self-report the manual mastery level.

[0041] As described above, the information processing system of the present embodiment is characterized by including a control unit that executes a storage process for storing skill item information, worker information, skill evaluation information indicating the evaluation of each worker for each skill item, and video manual information, a skill map display process for displaying a skill map screen including the skill evaluation information on a display unit of a user terminal, a selection reception process for receiving a selection of a video manual associated with a skill item via the user terminal, and a video display process for displaying the selected video manual on the user terminal. With this configuration, it is possible to select and view a video manual associated with a skill item on the skill map screen. In addition, since the skill information and the video manual information are not managed separately but are associated with each other, it is possible to provide a highly convenient information processing system that can achieve both management of skill evaluation information and skill improvement. In addition, according to the present embodiment, it is possible to provide a highly convenient skill map management service.

[0042] In the present embodiment, the control unit may acquire viewing history information of the video manual for each worker, and update the skill evaluation information based on the viewing history information, thereby making it possible to efficiently perform skill evaluation according to the viewing status of the video manual.

[0043] In this embodiment, the skill item information is associated with specific work process information, and the skill items and work processes may be displayed in association with each other on the skill map screen. This allows the user to easily understand which skills are required for which work processes.

[0044] In the present embodiment, the control unit may update the skill evaluation information based on input information from an evaluator who evaluates the worker, thereby allowing the input from the evaluator to be reflected in the skill map.

[0045] In the present embodiment, the control unit may update the skill evaluation information based on input information regarding the degree of manual mastery input by the worker himself / herself. In this way, the input by the worker himself / herself can be reflected in the skill map.

[0046] In the present embodiment, the control unit may update the video manual information based on input information relating to a change in the content of the video manual from a specific user, thereby making it possible to edit the video manual in accordance with user operations.

[0047] In the present embodiment, the control unit may update the skill item information based on input information regarding changes to the content of the skill item from a predetermined user. This makes it possible to edit the skill item information in response to a user operation.

[0048] In the present embodiment, the skill evaluation information may include information on the manual skill level and the evaluation level, and the control unit may update the evaluation level in response to a change in the manual skill level of each worker. In this way, the manual skill level can be automatically reflected in the evaluation level.

[0049] Although the preferred embodiment of the present disclosure has been described in detail above with reference to the attached drawings, the technical scope of the present disclosure is not limited to such examples. It is clear that a person having ordinary knowledge in the technical field of the present disclosure can conceive of various modified or amended examples within the scope of the technical ideas described in the claims, and it is understood that these also naturally belong to the technical scope of the present disclosure.

[0050] The devices described in this specification may be realized as a single device, or may be realized by a plurality of devices (e.g., cloud servers) partly or entirely connected via a network. For example, the control unit 11 of the information processing device 10 may be realized by different devices connected to each other via a network.

[0051] The series of processes performed by the device described in this specification may be realized using any of software, hardware, and a combination of software and hardware. It is possible to create a computer program for realizing each function of the information processing device 10 according to this embodiment and install it in a PC or the like. It is also possible to provide a computer-readable recording medium in which such a computer program is stored. The recording medium is, for example, a magnetic disk, an optical disk, a magneto-optical disk, a flash memory, etc. The above computer program may also be distributed, for example, via a network, without using a recording medium.

[0052] In addition, the processes described herein using flowchart diagrams do not necessarily have to be performed in the order shown. Some process steps may be performed in parallel. Additional process steps may be employed, and some process steps may be omitted.

[0053] In addition, the effects described in this specification are merely descriptive or exemplary and are not limiting. In other words, the technology according to the present disclosure may achieve other effects that are apparent to a person skilled in the art from the description of this specification, in addition to or in place of the above effects.

[0054] Note that the following configurations also fall within the technical scope of the present disclosure. (Item 1) A storage process for storing skill item information, worker information, skill evaluation information indicating an evaluation of each worker for each skill item, and video manual information; A skill map display process for displaying a skill map screen including the skill evaluation information on a display unit of a user terminal; A selection receiving process of receiving a selection of a video manual associated with a skill item via the user terminal; and a control unit that executes a video display process for displaying the selected video manual on the user terminal. (Item 2) 2. The information processing system according to item 1, wherein the control unit acquires viewing history information of the video manual for each worker, and updates the skill evaluation information based on the viewing history information. (Item 3) The skill item information is associated with specific work process information, The information processing system according to item 1 or 2, wherein the skill map screen displays skill items and work processes in association with each other. (Item 4) 3. The information processing system according to item 1 or 2, wherein the control unit updates the skill evaluation information based on input information from an evaluator who evaluates the worker. (Item 5) 3. The information processing system according to item 1 or 2, wherein the control unit updates the skill evaluation information based on input information regarding a degree of manual mastery input by the worker himself / herself. (Item 6) 3. The information processing system according to item 1 or 2, wherein the control unit updates the video manual information based on input information relating to a change in content of the video manual from a predetermined user. (Item 7) The information processing system according to item 1 or 2, wherein the control unit updates the skill item information based on input information regarding changes to the content of a skill item from a specified user. (Item 8) The skill evaluation information includes information on manual mastery and evaluation level, 3. The information processing system according to item 1 or 2, wherein the control unit updates the evaluation level in accordance with a change in the manual mastery level of each worker. (Item 9) A storage process for storing skill item information, worker information, skill evaluation information indicating an evaluation of each worker for each skill item, and video manual information; A skill map display process for displaying a skill map screen including the skill evaluation information on a display unit of a user terminal; A selection receiving process of receiving a selection of a video manual associated with a skill item via the user terminal; and a control unit that executes a video display process for displaying the selected video manual on the user terminal. (Item 10) A storage process for storing skill item information, worker information, skill evaluation information indicating an evaluation of each worker for each skill item, and video manual information; A skill map display process for displaying a skill map screen including the skill evaluation information on a display unit of a user terminal; A selection receiving process of receiving a selection of a video manual associated with a skill item via the user terminal; and a video display process for displaying the selected video manual on the user terminal. (Item 11) A storage process for storing skill item information, worker information, skill evaluation information indicating an evaluation of each worker for each skill item, and video manual information; A skill map display process for displaying a skill map screen including the skill evaluation information on a display unit of a user terminal; A selection receiving process of receiving a selection of a video manual associated with a skill item via the user terminal; a video display process for displaying the selected video manual on the user terminal; [Explanation of symbols]

[0055] 1. Information Processing Systems 10. Information processing device 11 Control section 20 User terminal 111 Information storage processing unit 112 Skill map display processing unit 113 Selection reception processing unit 114 Manual display processing unit

Claims

1. a storage process for storing skill item information associated with the work process, worker information, evaluator information associated with each worker, skill evaluation information indicating the evaluation of each worker for each skill item, and video manual information related to the work process; A skill map display process for displaying a skill map screen including the skill evaluation information on a display unit of a user terminal; A selection receiving process of receiving a selection of a video manual associated with a skill item via the user terminal; a control unit that executes a video display process for displaying the selected video manual on the user terminal; An information processing system, wherein the skill evaluation information includes manual mastery information that varies depending on the degree to which the worker has viewed a video manual, and evaluation level information that indicates the evaluation level of the worker.

2. The information processing system according to claim 1 , wherein the control unit acquires viewing history information of the video manual for each worker, and updates the skill evaluation information based on the viewing history information.

3. The information processing system according to claim 1 or 2, wherein the skill map screen displays skill items and work processes in association with each other.

4. The information processing system according to claim 1 , wherein the control unit updates the skill evaluation information based on input information from an evaluator who evaluates the worker.

5. 3. The information processing system according to claim 1, wherein, on condition that the worker's manual mastery level reaches or exceeds a predetermined value, an evaluator who evaluates the worker can input a change in an evaluation level of the worker.

6. 3. The information processing system according to claim 1, wherein the manual mastery information and the evaluation level information of a plurality of workers associated with the evaluator are displayed in association with each worker on a skill map screen displayed on a display unit of a user terminal of an evaluator who evaluates the worker.

7. The information processing system according to claim 1 , wherein the control unit updates the skill item information based on input information relating to a change in the content of a skill item from a predetermined user.

8. a storage process for storing skill item information associated with the work process, worker information, evaluator information associated with each worker, skill evaluation information indicating the evaluation of each worker for each skill item, and video manual information related to the work process; A skill map display process for displaying a skill map screen including the skill evaluation information on a display unit of a user terminal; A selection receiving process of receiving a selection of a video manual associated with a skill item via the user terminal; a control unit that executes a video display process for displaying the selected video manual on the user terminal; The skill evaluation information includes manual mastery information that varies depending on the degree to which the worker has viewed a video manual, and evaluation level information that indicates the evaluation level of the worker.

9. a storage process for storing skill item information associated with the work process, worker information, evaluator information associated with each worker, skill evaluation information indicating the evaluation of each worker for each skill item, and video manual information related to the work process; A skill map display process for displaying a skill map screen including the skill evaluation information on a display unit of a user terminal; A selection receiving process of receiving a selection of a video manual associated with a skill item via the user terminal; a control unit executes a video display process for displaying the selected video manual on the user terminal; An information processing method, wherein the skill evaluation information includes manual mastery information that varies depending on the degree to which the worker has viewed a video manual, and evaluation level information that indicates the evaluation level of the worker.

10. a storage process for storing skill item information associated with the work process, worker information, evaluator information associated with each worker, skill evaluation information indicating the evaluation of each worker for each skill item, and video manual information related to the work process; A skill map display process for displaying a skill map screen including the skill evaluation information on a display unit of a user terminal; A selection receiving process of receiving a selection of a video manual associated with a skill item via the user terminal; a video display process for displaying the selected video manual on the user terminal; The program, wherein the skill evaluation information includes manual mastery information that varies depending on the degree to which the worker has viewed a video manual, and evaluation level information that indicates the evaluation level of the worker.

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