Nursing care schedule adjustment system, nursing care schedule adjustment method and program

Abstract

The objective of the project is to provide technology that can adjust schedules and notify those receiving care, such as nursing care, in an appropriate manner. [Solution] A care schedule adjustment system, The device includes a storage unit, a reception unit, a determination unit, and a notification unit, The storage unit stores care-received user information including cognitive function information of the care-received user, The reception unit receives schedules of users who belong to a group; The group includes a care user who provides care to a care recipient user and a care recipient user who is to receive care from the care user, The determination unit determines a care scheduled date and time based on the accepted schedule of the users belonging to the group, the notification unit determines a notification expression based on the care-received user information of the care-received user belonging to the group, and notifies the care-received user terminal of the care-received user included in the group in the notification expression based on the care-received user information of the care-received user belonging to the group, Nursing care schedule adjustment system.

Description

[Technical field]

[0001] The present invention relates to a care schedule adjustment system, a care schedule adjustment method, and a program. [Background technology]

[0002] In recent years, as devices such as smartphones and tablets have come into common use, services for coordinating the schedules of multiple people have been provided. For example, such services for coordinating schedules are used in nursing care facilities for the elderly and other people to coordinate the schedules of multiple people.

[0003] Patent Document 1 discloses a system that can create a schedule by coordinating the plans of a number of different home medical and nursing care service providers. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent No. 7320236 Summary of the Invention [Problem to be solved by the invention]

[0005] However, while the invention described in Patent Document 1 adjusts schedules for home medical care and nursing care, it is not possible to notify recipients of care, such as elderly people with reduced physical functions, including cognitive function, of the adjusted schedule in an appropriate manner.

[0006] The present invention aims to provide a technology that can adjust schedules and notify those receiving care, such as nursing care, in an appropriate manner. [Means for solving the problem]

[0007] [1] A care schedule adjustment system, comprising: The device includes a storage unit, a reception unit, a determination unit, and a notification unit, The storage unit stores care-received user information including cognitive function information of the care-received user, The reception unit receives schedules of users who belong to a group; The group includes a care user who provides care to a care recipient user and a care recipient user who is to receive care from the care user, The determination unit determines a care scheduled date and time based on the accepted schedule of the user belonging to the group, the notification unit determines a notification expression based on the care-received user information of the care-received user belonging to the group, and notifies the care-received user terminal of the care-received user included in the group in the notification expression based on the care-received user information of the care-received user belonging to the group, Nursing care schedule adjustment system. [2] The notification unit determines the notification expression including a frequency of notification based on the cognitive function information included in the care recipient user information, and performs the notification. The care schedule adjustment system according to [1]. [3] The notification unit determines the notification expression based on the cognitive function information so as to notify the care recipient user having a low cognitive function more frequently and the care recipient user having a high cognitive function less frequently, and notifies the care recipient user. The care schedule adjustment system according to claim 2. [4] The notification unit determines the notification expression including at least one of the volume of the notification and the content of the notification voice, and performs the notification. A care schedule adjustment system as described in claim [2]. [5] The notification unit determines the notification expression including at least one of a character size, a text expression, a notification image, and a movement of the notification image, and executes a process of displaying a notification screen as a process related to the notification. A care schedule adjustment system according to any one of [1] to [4]. [6] The reception unit receives a response to the first notification from the care recipient user; The notification unit determines a notification expression of a second notification following the first notification based on a time from the notification to the response, and issues the second notification. A care schedule adjustment system according to any one of [1] to [5]. [7] The care schedule adjustment system further includes a candidate presentation unit, when receiving a schedule adjustment request from a user terminal of a first user, the candidate presentation unit determines candidate dates and times based on the schedules received from other users belonging to the group, and outputs the determined candidate dates and times to the user terminal of the first user; The reception unit receives a schedule of the first user, The determination unit determines the care scheduled date and time based on schedules of users belonging to the group including the schedule of the first user selected from the candidate dates and times. A care schedule adjustment system according to any one of [1] to [6]. [8] The nursing care schedule adjustment system further: A candidate presentation unit that outputs candidate dates and times; The reception unit receives a selection of a schedule reception medium, including a telephone call and an application; When the telephone is selected as the schedule acceptance medium, the candidate presentation unit outputs the candidate dates and times by voice, When an application is selected as the schedule acceptance medium, the candidate presentation unit outputs a screen including the candidate dates and times. A care schedule adjustment system according to any one of [1] to [7]. [9] A method for adjusting nursing care schedules implemented by a computer, comprising: The storage unit of the computer stores care-receiving user information including cognitive function information of the care-receiving user, The method for adjusting a care schedule includes a receiving step, a deciding step, and a notifying step. The receiving step receives schedules of users who belong to the group; The group includes a care user who provides care to a care recipient user and a care recipient user who is to receive care from the care user, In the determination step, a care scheduled date and time is determined based on the accepted schedule of the user belonging to the group; In the notification step, a notification expression is determined based on the care-received user information of the care-received user belonging to the group, and a notification in the notification expression is sent to the care-received user terminal of the care-received user included in the group based on the care scheduled date and time. How to arrange care schedules.

[10] A computer program that causes the computer to execute the care schedule adjustment method described in [9]. Effect of the Invention

[0008] The invention related to [1] makes it possible to adjust schedules and notify the user of the confirmed schedule using notification expressions that correspond to the user's cognitive function.

[0009] According to the invention of [2], it is possible to provide a notification appropriate to the user by using a notification expression including the frequency of the notification. [3] According to the invention, it is possible to provide notifications using notification expressions corresponding to the user's cognitive function by increasing the frequency of notifications for users with low cognitive function and decreasing the frequency for users with high cognitive function.

[0010] [4] According to the invention, even when notifying the user by voice, the notification can be given in a suitable manner using appropriate notification expressions.

[0011] According to the invention described in [5], even when notifications are sent using a screen, notifications appropriate to the user can be sent.

[0012] [6] The invention relates to a method for determining the notification expression of subsequent notifications by using a response to the notification.

[0013] According to the invention of [7], date and time candidates can be presented based on the schedules entered by other users, and the schedule can be finalized.

[0014] [8] The invention allows a user to input their schedule using a desired medium, such as an application and a telephone. [Brief description of the drawings]

[0015] [Figure 1] FIG. 1 is a block diagram showing a configuration of a system according to an embodiment. [Diagram 2] FIG. 1 is a hardware configuration diagram of an embodiment of the system. [Diagram 3] FIG. 2 is a data configuration diagram of the system according to an embodiment. [Figure 4] 3 shows a process flow of the system according to an embodiment. [Diagram 5] 13 shows an example of a screen display in the system according to an embodiment. [Figure 6] 13 shows an example of a screen display in the system according to an embodiment. [Figure 7] 13 shows an example of a screen display in the system according to an embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0016] The present invention will now be described in more detail with reference to the accompanying drawings, in which preferred embodiments are shown, but which may be embodied in many different forms and are not limited to the embodiments set forth herein.

[0017] For example, in this embodiment, the configuration, operation, etc. of the care schedule adjustment system will be described, but the same effects can be achieved by an executed method, device, computer program, etc. The program may be provided as a non-transient computer-readable recording medium, or may be provided so as to be downloadable from an external server device.

[0018] Those who receive care such as elderly people suffering from dementia, etc., are likely to forget the schedule immediately even if they are notified of the schedule, and are unable to respond to the schedule. Therefore, in this embodiment, a case will be described in particular where a care user who provides care such as nursing care to a care recipient user who has difficulty in cognitive function such as dementia adjusts the schedule when providing care to the care recipient user and notifies the care recipient user of the adjusted schedule in an appropriate expression. In addition, the care recipient user is a person who receives care such as nursing care by the care user, and is an elderly person in this embodiment, but may be any person who receives care, such as a person who receives home nursing or medical services. The care user is a person who provides care to a care recipient user such as an elderly person, and in this embodiment, is a care provider, a family member of the care recipient user, a doctor, a nurse, etc.

[0019] In addition, in this embodiment, an example is described in which schedules are adjusted in a group between a care recipient user who is the target of care and a care user who provides care, such as adjusting care schedules for an elderly person between the elderly person's family and the caregiver in charge of the elderly person.

[0020] Fig. 1 is a block diagram showing the configuration of a system according to an embodiment. As shown in Fig. 1, the care schedule adjustment system 0 includes a care schedule adjustment device 1, a care user terminal 2, and a care recipient user terminal 3, which are configured to be able to communicate with each other via a network 4. Note that in this embodiment, the care user terminal 2 and the care recipient user terminal 3 are described as separate terminal devices, but the terminal devices may have the functions of the care user terminal 2 and the care recipient user terminal 3, for example, a terminal device (care user terminal 2) of a care user who is a family member of the care recipient user may function as the care recipient user terminal 3.

[0021] As the care schedule adjustment device 1, one or more server devices such as a general-purpose server or computer can be used.

[0022] The care user terminal 2 and the care recipient user terminal 3 can be terminal devices 20 such as personal computers, smartphones, tablets, etc. Since the care recipient user may have vision problems, a tablet terminal with a large screen is preferable. The care user terminal 2 and the care recipient user terminal 3 connect to the care schedule adjustment device 1 by executing a care schedule adjustment device usage program, and executes processes related to schedule adjustment, etc., which will be described later. The care schedule adjustment device usage program may be either a client application downloaded from a program providing device (not shown), or a browser application pre-installed or downloaded in advance to the terminal device 20.

[0023] In this embodiment, the network 4 is an IP (Internet Protocol) network, but there are no limitations on the type of communication protocol, the type of network, and the like.

[0024] In addition to the case where schedules are adjusted using screen displays, this embodiment also describes a case where schedules are adjusted via telephone. The call function provided in this case is realized via an external call system not shown in Fig. 1, but the care schedule adjustment system 0 may also have a call-related function.

[0025] <Hardware configuration> FIG. 2 is a hardware configuration diagram of the care schedule adjustment device 1 and the terminal device 20 (the care user terminal 2 and the care recipient user terminal 3).

[0026] Fig. 2(a) is a hardware configuration diagram of the care schedule adjustment device 1. As shown in Fig. 2(a), the care schedule adjustment device 1 has a processing unit 101, a storage unit 102, and a communication unit 103, which are used to perform the functions of each unit and each process.

[0027] The processing unit 101 has a processor such as a CPU capable of executing an instruction set, and executes an OS, a care schedule adjustment program, and the like. The storage unit 102 has a volatile memory such as a RAM capable of storing an instruction set, and a non-volatile recording medium such as an HDD or SSD capable of recording an OS, a care schedule adjustment program, etc. The storage unit 102 may be composed of multiple server devices. The communication unit 103 has an interface for physically connecting to a network, and controls communications with the network 4 to input and output information.

[0028] Fig. 2(b) is a hardware configuration diagram of the terminal device 20 (the care user terminal 2 and the care recipient user terminal 3). As shown in Fig. 2(b), the terminal device 20 has a processing unit 201, a storage unit 202, a communication unit 203, an input unit 204, and an output unit 205, which are used to perform the functions of each unit and each process.

[0029] The processing unit 201 has a processor such as a CPU capable of executing an instruction set, and executes programs such as an OS and a program for using the care schedule adjustment device. The memory unit 202 has a volatile memory such as a RAM capable of storing an instruction set, and a non-volatile recording medium such as an HDD or SSD capable of recording an OS, an application program (a program for using the care schedule adjustment device) that can utilize multiple services including a care schedule adjustment service, etc. The communication unit 203 has an interface for connecting to a network, and controls communications with the network 4 to input and output information. The input unit 204 includes an operation input device capable of input processing, such as a touch panel or a keyboard, and a voice input device capable of voice input, such as a microphone. The output unit 205 includes a display device capable of display processing, such as a display, and an audio output device, such as a speaker.

[0030] <Data structure in nursing care schedule adjustment system 0> An example of the data configuration of the care schedule adjustment system 0 in this embodiment will be described below with reference to Fig. 3. The storage unit 102 stores various data used in the process related to the adjustment of the care schedule, which will be described later, such as the user information and cognitive function information shown in Fig. 3 in the storage unit 102. The storage unit 102 may also store various information required for notification, such as templates of messages for notification (notification messages) and audio data related to the audio played at the time of notification.

[0031] 3(a), the care-receiving user information, which is the user information of the care-receiving user, will be described. The care-receiving user information is information about a care-receiving user such as an elderly person, and includes identification information (such as a user ID) and a name, but may also include, for example, gender, contact information, and information about the care the care-receiving user receives (service name such as home care). In this embodiment, the care-receiving user information includes cognitive function information about cognitive functions. The care-receiving user information may further include ability information about other functions such as hearing and eyesight.

[0032] The cognitive function information is information about the cognitive function of the care recipient user. In this embodiment, the cognitive function information is a level (cognitive level) of the cognitive function such as the degree of independence in daily life, which is determined by the care recipient user taking a test in advance, but may be information about the cognitive function determined by other methods.

[0033] 3(b), the care user information, which is the user information of the care user, will be described. The care user information is information about the care user, such as the care service provider or a family member, and includes identification information (such as a user ID), a user type, a name, and contact information (email address, phone number, etc.), and is stored in association with the care recipient user who is the subject of care using the identification information such as the user ID.

[0034] In the present embodiment, user information of users belonging to a group including a care recipient user who receives care and a care user who provides care to the care recipient user is registered in association with identification information such as a user ID. In the present embodiment, the care recipient user who is the target of care and the care user are registered in association with each other in a one-to-many relationship, so that when a care recipient user is identified, it is possible to identify which group the care recipient user belongs to. Group information related to a group not shown in FIG. 3 may be registered in association with user information of a user who belongs to the group. In addition, when a care user cares for multiple care recipient users, for example, the care user belongs to multiple groups, so that the care user information may be associated with multiple pieces of care recipient user information.

[0035] Here, we have explained user information having different configurations depending on the type of user, such as a cared-for user and a care user, but the user information may also have different configurations depending on, for example, a more detailed user type (for example, types of care users, such as family members, care providers, medical professionals, etc.).

[0036] In this embodiment, the user is identified by logging in in advance using identification information such as a user ID. Therefore, in the process described below, the user information of the user identified by the login performed in advance and / or various information associated with the user information is used.

[0037] <Functional configuration of nursing care schedule adjustment system 0> Fig. 1 is a diagram further illustrating the functional configuration of the care schedule adjustment system 0. As shown in Fig. 1, the care schedule adjustment device 1 includes a reception unit 11, a determination unit 12, a notification unit 13, and a candidate presentation unit 14. This is information processing by software (a care schedule adjustment program stored transiently or non-transiently in a storage unit 102) specifically realized by hardware (a processing unit 101, etc.).

[0038] <Reception Section 11> The reception unit 11 receives various inputs received from other computer devices such as a user terminal (care user terminal 2, care recipient user terminal 3), and executes a process of transferring the inputs to other functional configurations (e.g., the determination unit 12) or storing the inputs in the storage unit 102. The reception unit 11 may receive information input using any method, such as a GUI displayed on a screen, a keyboard, or voice input, in the user's terminal (care user terminal 2, care recipient user terminal 3). In this embodiment, the reception unit 11 receives various inputs input in the user terminal, but may also receive data from other data management devices that manage information related to the user's schedule, or may receive data stored in the storage unit 102 and transfer the data to other functional configurations.

[0039] In this embodiment, the reception unit 11 receives a schedule (candidate dates and times, etc.) inputted in the care user terminal 2. At this time, the reception unit 11 may receive input of a date and time inputted via a GUI displayed on the screen, or may receive input in a manner corresponding to a schedule receiving medium selected by the user, such as receiving a date and time inputted via voice or numeric buttons during a call. In this embodiment, the reception unit 11 receives a date and time when the user is available as a schedule, and may further receive a priority among the available dates and times.

[0040] <Decision Unit 12> The determination unit 12 determines the planned care date and time based on the schedule of users belonging to a group including the care user. In order to accommodate a care recipient user who has difficulty in cognitive function such as dementia, in this embodiment, the determination unit 12 determines the planned care date and time based on the schedule received only from the care recipient user. However, if the care recipient user has no problem with cognitive function or has a mild problem, the determination unit 12 may receive the schedule of the care recipient user and determine the planned care date and time based on the schedule of users including the care recipient user. In addition, the determination unit 12 may determine the planned care date and time using any determination method, such as a date and time when all users can attend, a date and time when the largest number of users can attend, or a date and time when the required users can attend and the largest number of users can attend.

[0041] Furthermore, when the planned care date and time is determined, the determination unit 12 stores the schedule information, including the determined planned care date and time and information about the schedule received from the user when adjusting the schedule, in the storage unit 102 in association with the user information of the participating users (care user information, care recipient user information). The schedule information is information about the schedule, and in this embodiment, includes the date and time (in this embodiment, the planned care date and time), the schedule name, and participants (participating users). The schedule information may also include information about comments or explanations about the schedule, the location where it will be held, and the like. In the process described below, the schedule information registered in association with this user information is used to perform notification processing.

[0042] <Notification section 13> The notification unit 13 determines a notification expression based on the care-received user information, and notifies the care-received user terminal 3 based on the determined scheduled care date and time. At this time, the notification unit 13 determines notification expressions such as the frequency of notification (time, interval, number of times, etc. of notifications), the voice played at the time of notification (notification voice), and the volume of the voice, in accordance with the cognitive function of the care-received user, and notifies using the determined notification expression. The notification unit 13 may further determine notification expressions such as the volume of the notification, the size of the message text at the time of notification, the brightness of the screen, and the blinking of the light, based on the abilities of the care-received user, such as eyesight and hearing. In the present embodiment, the notification unit 13 notifies the care-received user when the schedule (scheduled care date and time) approaches, such as the day before or the day of the schedule.

[0043] The notification expression is an expression in the notification, and in this embodiment, includes various expressions such as the frequency of notification, the content of the sound played at the time of notification (pleasant sound / unpleasant sound, etc.), the volume of the notification sound, the image (notification image) displayed on the notification screen such as a video or a still image, the content of the notification message, the wording of the message (ease of the text, etc.), and the presence or absence of light emission on the screen. In this embodiment, the notification unit 13 displays the notification screen and further outputs a sound for notification to perform notification on the care-received user terminal 3, so the notification expression includes an expression related to the screen display and an expression related to the output of the sound. In this embodiment, the notification unit 13 determines the notification expression for a care-received user who has a high degree of cognitive function problems and is likely to forget the schedule, by increasing the frequency of notification and making the text easier to understand, so that the user with cognitive function problems can respond to the schedule. In addition, the notification unit 13 may determine the notification expression so that the care-received user can easily notice the schedule, by making the volume of the notification sound louder and more intense, or by flashing the screen when a notification is made. In this embodiment, for a cared-for user who has a low level of cognitive function problems and is unlikely to forget plans, the notification unit 13 determines the notification expression to be more difficult and to notify less frequently than for a cared-for user who has a high level of problems.

[0044] The notification unit 13 performs notification in a notification pattern set for each cognitive level based on the cognitive level, for example, if the cognitive level is 1, notification is performed twice, on the morning of the scheduled day and 30 minutes before the scheduled day, and if the cognitive level is 2, notification is performed three times, on the morning of the scheduled day, 30 minutes before the scheduled day, and 5 minutes before the scheduled day. In this manner, in this embodiment, notification is performed using a notification expression set for each notification level. In addition, the storage unit 102 may store various information required for performing notification using a notification expression for each cognitive level (for example, notification sound, volume, number of notifications, notification timing, notification image, message template, character size, screen light amount, etc., for each cognitive level). In this embodiment, notification is performed using a notification expression set for each cognitive level, but some notification expressions may be determined based on functions other than the cognitive function of the care recipient user (functions of sensory organs, physical functions, etc.), such as, for example, the volume of the notification sound is determined based on hearing ability. In addition, when the cognitive function information includes data on multiple items related to cognitive function, such as memory and judgment levels, the notification unit 13 may calculate a score based on the data on the multiple items included in the cognitive function information, and may perform notification using a notification expression set for each score range based on the calculated score, such as setting the number of notifications to one if the score is in the range of 1 to 10. At this time, weighting may be performed for each data item to calculate the score. In addition, the notification unit 13 may determine the notification expression based on information (time period information) regarding the time period during which the care recipient user is likely to have problems with the cognitive function, such as performing a notification with a notification expression in which the cognitive level is increased by one level compared to the daytime schedule of the care recipient user for that day, in the case of a notification regarding the evening schedule of a care recipient user who is more likely to have problems with cognitive function at night.

[0045] <Candidate presentation section 14> The candidate presentation unit 14 presents candidates for the planned care date and time. In this embodiment, the candidate presentation unit 14 presents the candidate date and time by outputting it by voice or displaying it on a screen. The candidate presentation unit 14 may determine the candidate date and time to be presented based on the schedule received from other users belonging to the group, for example, by deleting a date when other users cannot participate from the candidates and presenting it. The order of selection of candidates at the time of schedule adjustment and the selectable range may differ depending on the user type, for example, a family member of a care recipient user selects a date and time when the family member can be present to inquire about a meeting, and then a care user such as a care provider further selects a date and time when the family member can be available from the candidate dates and times selected by the family member to determine the planned care date and time. The candidate presentation unit 14 may present candidates to the terminal devices 20 of all users belonging to the group, or may present candidates to the terminal devices 20 of some users (for example, users of a specific user type such as "family") among the users belonging to the group.

[0046] In this embodiment, the care schedule adjustment device 1 can present date and time candidates and accept the input of a schedule via a schedule reception medium selected by the user (in this embodiment, an application or a telephone). When the user selects an application as the schedule reception medium, the candidate presentation unit 14 presents the candidates by displaying a screen from which one or more candidate dates and times can be selected. Also, when the user selects a telephone as the schedule reception medium, the candidate presentation unit 14 presents the candidate dates and times by outputting the candidates by voice via a call or the like.

[0047] <How to arrange care schedule> The process flow of the care schedule adjustment method will be described below with reference to Fig. 4. Note that the process flow shown here is an example in one embodiment, and the process may be executed in a different flow, such as in a different order.

[0048] In this embodiment, the care schedule adjustment system 0 causes the candidate presentation unit 14 to present candidate dates and times by displaying a screen including candidate dates and times on the user's terminal device (S101). The candidate presentation unit 14 may also present the candidate dates and times by outputting them as voice via a telephone or the like. When the reception unit 11 receives the schedule of the user from the terminal device 20 (care user terminal 2, care recipient user terminal 3) of one or more users belonging to the same group (S201), the determination unit 12 determines the care schedule date and time based on the schedule of one or more users inputted in the terminal device 20 of the user (S102). At this time, the determination unit 12 may determine the care schedule date and time based on the schedule received from all users belonging to the group, or may determine the care schedule date and time based on the schedule received from a specific user related to the care schedule among the users belonging to the group. In addition, when the scheduled care date and time is determined, the notification unit 13 determines the notification expression such as the notification interval and the content of the notification based on the care-received user information of the care-received users belonging to the group (S103), and notifies the care-received user terminal 3 (S104).

[0049] Examples of screens displayed in the care schedule adjustment method will be described with reference to Figures 5 to 6. Note that the display examples of the screens described with reference to the figures are examples in one embodiment, and screens having configurations different from the examples shown in the figures may be displayed.

[0050] An example of the screen display of the schedule adjustment request screen W1 and the schedule adjustment screen W2 will be described with reference to Fig. 5. Note that the example shown in this embodiment is an example of a screen displayed by the candidate presentation unit 14 on a terminal of a user who requests a new schedule adjustment (care user terminal 2) and on a terminal of a user who receives a request for schedule adjustment and selects candidate dates and times (care user terminal 2).

[0051] The schedule adjustment request screen W1 shown in FIG. 5(a) is a screen displayed when requesting a schedule adjustment from related parties (other users belonging to the group), and includes input fields for inputting the user (care recipient user), the desired adjustment range, the desired day of the week and the desired time to be adjusted (candidate date and time), and the person to be adjusted. Here, the desired time to be adjusted for the desired day of the week on which the schedule is to be adjusted for the dates (e.g., October 29 to November 5) included in the desired adjustment range are presented to the other users as the candidate date and time. In addition, it is possible to select a care user to be adjusted as the person to be adjusted, and the candidate date and time are presented to all care users belonging to the same group as the care recipient user, such as a care user who provides care to the selected care recipient user, care users of a specified user type, or care users within a specified range, such as a specified care user.

[0052] In this embodiment, the schedule adjustment request screen W1 further includes an input field in which a convocation message can be input. The convocation message is a message displayed on the schedule adjustment screen W2 displayed on the terminal (care user terminal 2) of the user who received the request. In addition, a template for the convocation message may be displayed in the input field in an editable state by selecting a template. In addition, information related to the schedule adjustment request input on the schedule adjustment request screen W1 shown in FIG. 5(a) is used to display the schedule adjustment screen W2 shown in FIG. 5(b).

[0053] In this embodiment, when a request for schedule adjustment is made, the reception unit 11 further receives information regarding the details of the schedule, such as the name of the schedule, the location, and the participants. The information regarding the schedule received at this time is registered as schedule information when the scheduled date and time of care is determined. Among the invited users, a user who cannot participate at any of the candidate dates and times may not be registered as a participant in the schedule information.

[0054] The schedule adjustment screen W2 shown in FIG. 5(b) is a screen displayed by the candidate presentation unit 14 on the terminal device 20 of a user (in this embodiment, a care user) who has received a request for schedule adjustment, and includes a schedule name display area, a convening message display area, a schedule input area in which a schedule can be input by selecting a candidate date and time, and a registration button. The schedule name display area is an area that displays the name of the schedule input by the user who has requested the adjustment. The convening message display area is an area that displays a message from the user who has requested the schedule adjustment. The schedule input area is an area in which the user's schedule can be input, and in this embodiment, the schedule can be input by selecting and pressing one of ◯ (desired), △ (available), and × (unavailable) displayed next to the candidate date and time, but the schedule may be input in a manner different from the example shown in FIG. 5, such as by selecting from a calendar or inputting a date and time. The registration button is a button for performing registration, and when pressed, the input schedule of the user is transmitted to the care schedule adjustment device 1. In addition, although multiple candidates are presented in the example shown in FIG. 5(b), one candidate date and time may be presented. At this time, the reception unit 11 may receive whether or not to participate as the user's plan.

[0055] The notification screen W3 shown in Fig. 6 is a screen displayed on the care recipient user terminal 3 when the notification unit 13 issues a notification, and includes a notification message and a confirmation button. The notification screen W3 may further display the name of a person related to the notification (in this embodiment, the visiting care user) and the scheduled date and time. In this embodiment, the care recipient user terminal 3 outputs a voice for notification (message reading, notification sound, etc.) at the same time as displaying the notification screen W3 as shown in Fig. 6.

[0056] The notification message is a message regarding the content of the notification, and is a message generated based on a template selected according to the cognitive function of the care-receiving user to be notified. The notification unit 13 creates a notification message by filling in a template based on schedule information, care-receiving user information, and the like, and issues the notification. In addition, the notification message displayed on the notification screen W3 in this embodiment differs depending on the timing of the notification. For example, if it is the first notification of the day, it is a message such as "Today, the day service is scheduled to start at 3 o'clock," as shown in FIG. 6, but if the schedule is approaching (for example, 30 minutes before the schedule), it is configured to display the time until the schedule, such as "The day service will pick you up in 30 minutes. Let's get ready." In addition, a message template is prepared for each type of event (visit of home care, visit of home medical care, pick-up of day service, meeting, etc.), and the notification unit 13 may generate a message using the template of the event type selected by the user and issue the notification.

[0057] In this embodiment, the notification unit 13 selects a message template (e.g., a message template for cognitive level 1) suitable for the cognitive level of the care recipient user receiving the notification from message templates prepared in advance for each cognitive level, and issues a notification using a message generated by applying the time of the event and the names of the people involved (the names of the participants in the event or the care recipient user in charge of the care recipient user receiving the notification), but may also instruct an external text generation system to generate text of a specified level of ease, and display the text generated by the text generation device as a message on the notification screen W3. In this case, the notification unit 13 may instruct the text generation device to generate text by providing information about the event, such as the content of the event, the time until the event, and the name of the visitor, and information about the care recipient user, such as the cognitive level.

[0058] Furthermore, the notification unit 13 may perform notification using a notification model that is a learning model that has been subjected to machine learning. The notification model is a model that has been learned based on the attributes of the care-receiving user, information on the schedule, and messages notified to the care-receiving user at the time of notification up to now. Note that the notification model may be a model for each cognitive level that is generated based on notified messages for each cognitive level, or a model for each care-receiving user that is generated based on messages previously notified to each care-receiving user.

[0059] Moreover, when the confirmation button ("Yes") is pressed, a response indicating that the notification has been confirmed is sent to the care schedule adjustment device 1, and the notification screen W3 is closed. Moreover, in this embodiment, when the notification unit 13 receives the response to the notification input by pressing the confirmation button, the notification unit 13 may determine the notification expression such as the frequency of the next notification based on the time from the notification to the response, for example, shortening the interval until the next notification if the time until the response is long. Moreover, the notification expression for subsequent notifications may be determined based on the content of the response to the notification, such as determining the interval or timing of subsequent notifications based on the response input by pressing a button displayed on the notification screen W3 that allows the user to select whether or not they wish to be notified again.

[0060] In this embodiment, notification is performed by displaying a notification screen W3 corresponding to the care-receiving user to be notified, which displays an image (notification image) displayed on the screen for notification, the movement of the image on the screen, the content of the message related to the notification (phrases used, ease of sentences), the font and character size of the message, etc. Also, the notification expression may be determined based on the user's characteristics other than the cognitive function, such as making the characters of the message larger for a care-receiving user with poor eyesight, and then the notification may be performed.

[0061] <Other embodiments> In addition, the care schedule adjustment system 0 in this embodiment may function as a system for managing the work schedule of care users, such as care providers engaged in care work. At this time, the schedules of the multiple users are displayed on the terminal of a person who manages the multiple care users, such as the user of the caregiver, but a screen with a similar configuration may be displayed on the terminal of other users. Hereinafter, an example of managing the schedules of multiple care users will be described with reference to FIG. 7. The schedules of the multiple care users shown in FIG. 7 may be displayed on the terminal of any user, such as the administrator of the user of the care users or the care users. In this case, the care schedule adjustment system 0 may include a schedule display unit 15 not shown in FIG. 1, and the schedule display unit 15 may perform processing related to the display of a screen for displaying the schedule shown in FIG. 7. The schedule display unit 15 performs processing related to the display of a screen as shown in FIG. 7 based on schedule information associated with user information.

[0062] FIG. 7(a) shows a schedule display screen W4 for displaying an adjusted schedule. The schedule display screen W4 is a screen for displaying a schedule for each user, and includes a new schedule button W41 and a schedule display area W42. When the new schedule button W41 is pressed, it becomes possible to input a new schedule. When the new schedule button W41 is pressed, the screen transitions to the schedule adjustment request screen W1 shown in FIG. 5(a), and a request for schedule adjustment may be started. The schedule display area W42 is an area for displaying the adjusted schedule, and the user's schedule is displayed in columns in chronological order.

[0063] Fig. 7(b) shows an example of the schedule display screen W5 when a certain schedule (for example, "Visit B 10:00") is pressed. The schedule display screen W5 shown in Fig. 5(b) further includes a schedule details display area W51. The schedule details display area W51 is a screen for displaying the details of the schedule, and displays the date and time, the destination, the address of the destination, expected attendees, and comments.

[0064] 7, a schedule adjusted among a plurality of users is displayed, but, for example, a schedule related to only a specific user that does not need to be adjusted with other users may be displayed. A schedule information input screen may be displayed in which information related to the schedule, such as the date and time of the schedule, the name of the schedule, the location, and comments, can be input, and information related to the schedule may be input. At this time, the candidate presentation unit 14 may display a screen with a similar configuration to the schedule adjustment request screen W1 shown in FIG. 5(a) in order to accept the input of information related to the schedule.

[0065] Furthermore, when the care-receiving user is a child, the notification unit 13 may determine a notification expression for the message, such as limiting the kanji characters to be used for notification depending on the user's age.

[0066] In the above example, an example of managing the schedules of multiple care users was explained, but the care schedule adjustment system 0 may also be used to adjust schedules between a user (care recipient user) and a service provider (care user) in the provision of services such as care services at facilities, care prevention services, online medical consultations, medication instructions, and nutritional guidance, and to notify the schedules. [Explanation of symbols]

[0067] 0 Nursing care schedule adjustment system 1. Nursing care schedule adjustment device 11 Reception 12 Decision Section 13 Notification Department 14 Candidate presentation section 2. Caregiver terminal 3. Care recipient's device 4. Network

Claims

1. A care schedule adjustment system, comprising: The device includes a storage unit, a reception unit, a determination unit, and a notification unit, The storage unit stores care-received user information including cognitive function information of the care-received user, The reception unit receives schedules of users who belong to a group; The group includes a care user who provides care to a care recipient user and a care recipient user who is to receive care from the care user, The determination unit determines a care scheduled date and time based on the accepted schedule of the user belonging to the group, The notification unit determines a notification expression based on the care-received user information of the care-received user belonging to the group, and notifies the care-received user terminal of the care-received user included in the group in the notification expression based on the care-received user information of the care-received user belonging to the group. Nursing care schedule adjustment system.

2. The notification unit determines the notification expression including a frequency of notification based on the cognitive function information included in the care recipient user information, and performs the notification. The care schedule adjustment system according to claim 1 .

3. The notification unit determines the notification expression so as to notify a care recipient user having a high degree of cognitive function problems more frequently; determining the notification expression so as to notify a care recipient user having a low degree of cognitive function problem less frequently; The care schedule adjustment system according to claim 2.

4. The notification unit determines the notification expression including at least one of a volume of a notification and a content of a notification voice, and performs a notification. The care schedule adjustment system according to claim 2.

5. The notification unit determines the notification expression including at least one of a character size, a text expression, a notification image, and a movement of the notification image, and executes a process of displaying a notification screen as a process related to the notification. The care schedule adjustment system according to claim 1 .

6. The reception unit receives a response to the first notification from the care recipient user, The notification unit determines a notification expression of a second notification following the first notification based on a time from the notification to the response, and issues the second notification. The care schedule adjustment system according to claim 1 .

7. The care schedule adjustment system further includes a candidate presentation unit, when receiving a schedule adjustment request from a user terminal of a first user, the candidate presentation unit determines candidate dates and times based on the schedules received from other users belonging to the group, and outputs the determined candidate dates and times to the user terminal of the first user; The reception unit receives a schedule of the first user, The determination unit determines the care scheduled date and time based on schedules of users belonging to the group including the schedule of the first user selected from the candidate dates and times. The care schedule adjustment system according to claim 1 .

8. The nursing care schedule adjustment system further A candidate presentation unit that outputs candidate dates and times; The reception unit receives a selection of a schedule reception medium, including a telephone call and an application; When the telephone is selected as the schedule acceptance medium, the candidate presentation unit outputs the candidate dates and times by voice, When an application is selected as the schedule acceptance medium, the candidate presentation unit outputs a screen including the candidate dates and times. The care schedule adjustment system according to claim 1 .

9. A computer-implemented method for adjusting a care schedule, comprising: The storage unit of the computer stores care-receiving user information including cognitive function information of the care-receiving user, The method for adjusting a care schedule includes a receiving step, a deciding step, and a notifying step. The receiving step receives schedules of users who belong to the group; The group includes a care user who provides care to a care recipient user and a care recipient user who is to receive care from the care user, In the determination step, a care scheduled date and time is determined based on the accepted schedule of the user belonging to the group; In the notification step, a notification expression is determined based on the care-received user information of the care-received user belonging to the group, and a notification in the notification expression is sent to the care-received user terminal of the care-received user included in the group based on the care scheduled date and time. How to arrange care schedules.

10. A computer program that causes a computer to execute the care schedule adjustment method according to claim 9.

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