Baggage delivery support device and baggage delivery support program

Abstract

To provide a luggage delivery system that allows passengers to add luggage to and pick up luggage from an accommodation tool at a travel destination, by preventing the occurrence of problems such as passengers cannot add luggage or pick up luggage due to movement of delivery means by the time passengers arrive at a location of the delivery means for luggage or the delivery means waits for passengers to arrive and delivery to another consignee mounted on the delivery means is delayed from an original schedule.SOLUTION: A luggage delivery support device includes: a travel information receiving unit that receives travel information including passenger destination information; and an itinerary determination unit that determines a passenger movement itinerary and an accommodation tool delivery itinerary each of which is provided with a relay point that enables a passenger to perform at least one of adding luggage to an accommodation tool and picking up luggage from the accommodation tool based on the received travel information.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present disclosure relates to a luggage delivery support device and a luggage delivery support program for luggage delivery. [Background technology]

[0002] There is a problem that carrying luggage while traveling restricts one's movements, and there is a demand for the development of a system that supports hands-free sightseeing without the need to carry luggage.

[0003] Patent Document 1 discloses a parcel delivery system in which a consignee is provided with location information of a vehicle en route for delivery, and the consignee goes to the vehicle to collect the parcel, thereby enabling the consignee to receive the parcel en route for delivery. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] JP 2009-120367 A Summary of the Invention [Problem to be solved by the invention]

[0005] However, while the technology described in Patent Document 1 mentioned above is intended to allow receipt of packages during delivery, there are issues with this, such as the fact that the delivery vehicle may have moved before the consignee reaches the delivery vehicle's location and the consignee is unable to receive the package, or that the delivery of packages addressed to other consignees loaded on the delivery vehicle may be delayed from the original schedule because the delivery vehicle is waiting for the consignee to arrive.

[0006] The present disclosure has been made in consideration of the above, and aims to provide a baggage delivery system that prevents problems such as the delivery means having moved before the passenger arrives at the location of the baggage delivery means, making it impossible for the passenger to add or pick up baggage, or the delivery means waiting for the passenger to arrive and delaying delivery to other consignees loaded on the delivery means from the original schedule, and enables passengers to add baggage to and pick up baggage from storage devices at their travel destinations. [Means for solving the problem]

[0007] In order to solve the above-mentioned problems and achieve the object, the baggage delivery support device according to the present disclosure includes a travel information receiving unit that receives travel information including destination information of a passenger, and a route determination unit that determines a passenger travel route and a storage device delivery route each having a relay point where the passenger can add baggage to a storage device and / or pick up baggage from the storage device, and the route determination unit: a passenger travel itinerary determination unit that determines the passenger travel itinerary based on the destination information included in the travel information and an operation plan of each passenger travel means; a relay point determination unit that determines whether or not additional baggage can be collected for each destination that is an intermediate point different from the departure point and arrival point included in the passenger travel itinerary based on a correspondence table of destinations and whether or not additional baggage can be collected that is stored in advance, and determines the destination that is determined to have the possibility of additional baggage collection as a destination that requires a relay point; Included in the passenger travel itinerary The above Departure point, departure time, The above Arrival point, and Arrival time and , the relay point; Operation plans for each storage delivery method and and a storage item delivery route determination unit that determines the storage item delivery route based on the storage item delivery route. Effect of the Invention

[0008] The present disclosure has the advantage of enabling passengers to add and remove luggage from storage containers at their travel destinations. [Brief description of the drawings]

[0009] [Figure 1] FIG. 1 is a diagram showing a configuration example of a luggage delivery support system according to a first embodiment. [Diagram 2] FIG. 1 is a diagram showing an example of the configuration of a computer system that realizes a luggage delivery support device according to a first embodiment. [Diagram 3] 1 is a chart showing an example of the overall operation of the luggage delivery support system according to the first embodiment. [Figure 4] FIG. 1 is a diagram showing an example of travel information according to the first embodiment. [Diagram 5] A flowchart showing an example of a process for determining a relay point according to the first embodiment. [Figure 6] FIG. 1 is a diagram showing an example of determining a destination that requires a relay point according to the first embodiment; [Figure 7] FIG. 1 is a diagram showing an example of the concept of a passenger travel itinerary and a storage item delivery itinerary according to the first embodiment; [Figure 8] FIG. 1 is a diagram showing an example of a passenger travel route according to the first embodiment. [Figure 9] FIG. 1 is a diagram showing an example of a container delivery process according to the first embodiment. [Figure 10] FIG. 1 is a diagram showing an example of relay point information according to the first embodiment; [Figure 11] A flowchart showing an example of a request acceptability determination process according to the first embodiment. [Figure 12] FIG. 13 is a diagram showing a configuration example of a parcel delivery support system according to a second embodiment. [Figure 13] FIG. 13 is a diagram showing an example of the overall operation of the luggage delivery support system according to the second embodiment. [Figure 14] FIG. 13 is a diagram showing a configuration example of a parcel delivery support system according to a third embodiment. [Figure 15] FIG. 13 is a diagram showing an example of the overall operation of the luggage delivery support system according to the third embodiment. [Figure 16] A flowchart showing an example of a request acceptability determination process according to the third embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0010] Hereinafter, a luggage delivery support device and a luggage delivery support program according to an embodiment will be described in detail with reference to the drawings.

[0011] Embodiment 1 1 is a diagram showing a configuration example of a luggage delivery support system according to embodiment 1. The luggage delivery support system of the present embodiment includes a luggage delivery support device 1, a terminal device 2, a passenger movement management device 3, and a storage item delivery management device 4.

[0012] The luggage delivery support device 1 includes a travel information receiving unit 11 that receives travel information from the terminal device 2, a route determination unit 12 that determines relay points, passenger travel route, and storage facility delivery route based on the received travel information, and a luggage addition and collection processing unit 13 that receives and processes request information from the terminal device 2 regarding the addition of luggage to a storage facility or the collection of luggage from the storage facility.

[0013] The travel information receiving unit 11 may receive travel information from the terminal device 2, or may receive travel information input by a passenger, a travel agency employee, or the like to an input unit (not shown) of the baggage delivery support device 1.

[0014] The itinerary determination unit 12 includes a relay point determination unit 121 that determines relay points where passengers can add baggage to the storage device and / or pick up baggage from the storage device based on the received travel information, a passenger itinerary determination unit 122 that determines a passenger itinerary including relay points based on an operation plan of the passenger transportation means managed by the passenger movement management device 3, and a storage device delivery itinerary determination unit 123 that determines a storage device delivery itinerary including relay points based on an operation plan of the storage device delivery means managed by the storage device delivery management device 4. The storage device stores baggage. Specific examples of storage devices include bags and suitcases. The passenger itinerary indicates the itinerary along which the passenger moves. The storage device delivery itinerary indicates the itinerary along which the storage device is delivered.

[0015] The relay point determination unit 121 may determine relay points by taking into consideration either one or both of the passenger travel itinerary determined by the passenger travel itinerary determination unit 122 and the storage device delivery itinerary determined by the storage device delivery itinerary determination unit 123. The passenger travel itinerary determination unit 122 may determine the passenger travel itinerary by taking into consideration the received travel information, relay points determined by the relay point determination unit 121, and the storage device delivery itinerary determined by the storage device delivery itinerary determination unit 123, or any combination thereof. The storage device delivery itinerary determination unit 123 may also determine the storage device delivery itinerary by taking into consideration the received travel information, relay points determined by the relay point determination unit 121, and the passenger travel itinerary determined by the passenger travel itinerary determination unit 122, or any combination thereof. The order of determining relay points in relay point determination unit 121, determining a passenger itinerary in passenger itinerary determination unit 122, and determining a storage item delivery itinerary in storage item delivery itinerary determination unit 123 may be arbitrary. Also, relay point determination unit 121, passenger itinerary determination unit 122, and storage item delivery itinerary determination unit 123 may cooperate to determine relay points, passenger itinerary, and storage item delivery itinerary. However, regardless of the determination method, itinerary determination unit 12 determines relay points, passenger itinerary, and storage item delivery itinerary so that the passenger itinerary includes relay points and the storage item delivery itinerary includes relay points. Details of the travel information, the method of determining relay points in relay point determination unit 121, the passenger travel itinerary, and the storage equipment delivery itinerary will be described later.

[0016] The additional baggage collection processing unit 13 includes a passenger position confirmation unit 131 that confirms passenger position information indicating the location of the passenger transportation means or passenger managed by the passenger movement management device 3 based on the received request information, a storage device position confirmation unit 132 that confirms storage device position information indicating the location of the storage device delivery means or storage device managed by the storage device delivery management device 4 based on the received request information, a request feasibility determination unit 133 that determines whether or not a request for additional baggage collection can be accommodated based on the passenger position information and the storage device position information, and an additional collection information determination unit 134 that determines the additional collection information required for additional collection when it is determined that the request for additional baggage collection can be accommodated. The request information, the method of determining whether or not a request for additional pickup of luggage can be accommodated by the request availability determination unit 133, and the additional pickup information will be described in detail later.

[0017] The terminal device 2 includes a travel information input unit 21 through which passengers, travel agency employees, etc. input travel information, a relay point memory unit 22 that stores relay point information, which is information on relay points received from the luggage delivery support device 1, and an additional luggage collection request unit 23 that processes requests for additional luggage collection from passengers, travel agency employees, etc.

[0018] The baggage additional collection request unit 23 includes a passenger request information input unit 231 that accepts input of passenger request information related to additional baggage collection from passengers, employees of travel agencies, etc., a relay point selection unit 232 that selects a relay point corresponding to the passenger request information related to additional baggage collection based on the request information and the relay point information stored in the relay point storage unit 22, a request information transmission unit 233 that transmits request information including information on the selected relay point to the baggage delivery support device 1, and an additional collection information output unit 234 that outputs the additional collection information received from the baggage delivery support device 1. Details of the passenger request information and the relay point selection method in the relay point selection unit 232 will be described later.

[0019] The passenger movement information management device 3 is equipped with passenger movement information management devices 31-1 to 31-n that manage passenger movement means included in a passenger movement itinerary. The passenger movement information management devices 31-1 to 31-n are equipped with movement means position information management units 311-1 to 311-n, respectively. n is the number of passenger movement information management devices and is an integer equal to or greater than 1. There may be a passenger movement information management device for each passenger movement means, or there may be a passenger movement information management device that manages multiple passenger movement means. When referring to each of the passenger movement information management devices 31-1 to 31-n without distinguishing between them individually, they will be referred to as passenger movement information management device 31.

[0020] A specific example will be described below. When a train is included as a passenger transportation means, the passenger movement management device 3 includes a train information management device 31-1 having a train position information management unit 311-1. When an airplane is included as a passenger transportation means, the passenger movement management device 3 includes an airplane information management device 31-2 having an airplane position information management unit 311-2. When a bus is included as a passenger transportation means, the passenger movement management device 3 includes a bus information management device 31-3 having a bus position information management unit 311-3. When a taxi is included as a passenger transportation means, the passenger movement management device 3 includes a taxi information management device 31-4 having a taxi position information management unit 311-4. When a ship is included as a passenger transportation means, the passenger movement management device 3 includes a ship information management device 31-5 having a ship position information management unit 311-5. Other passenger transportation means include a helicopter, a PMV (Personal Mobility Vehicle), etc.

[0021] The storage item delivery management device 4 comprises storage item delivery information management devices 41-1 to 41-i that manage storage item delivery means included in the storage item delivery process. The storage item delivery information management devices 41-1 to 41-i respectively comprise delivery means position information management devices 411-1 to 411-i. i is the number of storage item delivery information management devices and is an integer equal to or greater than 1. There may be a storage item delivery information management device for each storage item delivery means, or there may be a storage item delivery information management device that manages multiple storage item delivery means. When each of the storage item delivery information management devices 41-1 to 41-n is referred to without being individually distinguished, it will be described as storage item delivery information management device 41.

[0022] A specific example will be described below. When a train is included as the storage item delivery means, the storage item delivery management device 4 includes a train information management device 41-1 having a train position information management unit 411-1. When an airplane is included as the storage item delivery means, the storage item delivery management device 4 includes an airplane information management device 41-2 having an airplane position information management unit 411-2. When a ship is included as the storage item delivery means, the storage item delivery management device 4 includes a ship information management device 41-3 having a ship position information management unit 411-3. When a vehicle (car, motorcycle, etc.) is included as the storage item delivery means, the storage item delivery management device 4 includes a delivery car information management device 41-4 having a delivery car position information management unit 411-4. When a person is included as the storage item delivery means, the storage item delivery management device 4 includes a deliverer information management device 41-5 having a deliverer position information management unit 411-5.

[0023] The passenger movement management device 3 and the accommodation equipment delivery management device 4 may be the same device. In particular, when the passenger movement means and the accommodation equipment delivery means are the same, the passenger movement management device 3 and the accommodation equipment delivery management device 4 that manage them may be the same device.

[0024] Next, the hardware configuration of the luggage delivery support device 1 of this embodiment will be described. The luggage delivery support device 1 of this embodiment is realized by, for example, a cloud system. In the cloud system, the hardware of the computer system and the device such as a server for each function can be arbitrarily set. For example, one computer system may have the functions of multiple devices, or multiple computer systems may have the functions of one device. Therefore, the luggage delivery support device 1 may be realized by one computer system, or may be realized by multiple computers. Note that the luggage delivery support device may be realized by something other than a cloud system. For example, the luggage delivery support device 1 may be realized by one computer system, and the travel information receiving unit 11, the itinerary determining unit 12, and the luggage additional pick-up processing unit 13 may each be realized by one computer system, and the function of the luggage delivery support device 1 may be realized by transmitting and receiving data between these computers. As described above, the luggage delivery support device 1 is realized by one or more computer systems.

[0025] An example of the configuration of a computer system that realizes the luggage delivery support device 1 will be described. Fig. 2 is a diagram showing an example of the configuration of a computer system that realizes the luggage delivery support device 1 of this embodiment. As shown in Fig. 2, this computer system includes a control unit 101, an input unit 102, a storage unit 103, a display unit 104, a communication unit 105, and an output unit 106, which are connected via a system bus 107. In addition, the passenger movement management device 3 and the storage equipment delivery management device 4 may be realized by a cloud system, similar to the baggage delivery support device 1.

[0026] In FIG. 2, the control unit 101 is, for example, a CPU (Central Processing Unit) or the like. The control unit 101 executes a parcel delivery support program in which each process performed by the parcel delivery support device 1 of the present embodiment is described. The input unit 102 is, for example, composed of a keyboard, a mouse, and the like, and is used by a user of the computer system to input various information. The storage unit 103 includes various memories such as a RAM (Random Access Memory) and a ROM (Read Only Memory) and a storage device such as a hard disk, and stores the program to be executed by the control unit 101, necessary data obtained in the process of the process, and the like. The storage unit 103 is also used as a temporary storage area for the program. The display unit 104 is composed of an LCD (Liquid Crystal Display: liquid crystal display panel) or the like, and displays various screens to the user of the computer system. The communication unit 105 is, for example, a communication circuit that performs communication processing. The communication unit 105 may be composed of a plurality of communication circuits corresponding to a plurality of communication methods. The output unit 106 is an output interface that outputs data to an external device such as a printer or an external storage device.

[0027] Note that Fig. 2 is an example, and the configuration of the computer system is not limited to the example of Fig. 2. For example, the computer system may not include the output unit 106. In addition, when the luggage delivery support device 1 is realized by a plurality of computer systems, all of these computer systems may not be the computer systems shown in Fig. 2. For example, some of the computer systems may not include at least one of the display unit 104, the output unit 106, and the input unit 102 shown in Fig. 2.

[0028] Here, an example of the operation of the computer system until the luggage delivery support program in which the processing of the luggage delivery support device 1 of this embodiment is described is in an executable state will be described. In the computer system having the above-mentioned configuration, for example, the luggage delivery support program is installed in the storage unit 103 from a CD-ROM or DVD-ROM set in a CD (Compact Disc)-ROM drive or DVD (Digital Versatile Disc)-ROM drive (not shown). Then, when the luggage delivery support program is executed, the luggage delivery support program read from the storage unit 103 is stored in an area serving as the main storage device of the storage unit 103. In this state, the control unit 101 executes the processing as the luggage delivery support device 1 of this embodiment according to the luggage delivery support program stored in the storage unit 103.

[0029] In the above description, a program describing the processing in the luggage delivery support device 1 is provided on a CD-ROM or DVD-ROM as a recording medium. However, this is not limited to this, and depending on the configuration of the computer system, the capacity of the program to be provided, etc., it is also possible to use a program provided over a transmission medium such as the Internet via the communication unit 105.

[0030] The luggage delivery support program of this embodiment is characterized by having a computer execute a travel information receiving step of receiving travel information including passenger destination information, and a itinerary determination step of determining a passenger itinerary and a luggage storage device delivery itinerary that have relay points where the passenger can at least one of add luggage to the luggage storage device and pick up the luggage from the luggage storage device based on the received travel information.

[0031] The travel information receiving unit 11 shown in Figure 1 is realized by the communication unit 105 or the input unit 102 shown in Figure 2, and the itinerary determination unit 12 and the luggage additional collection processing unit shown in Figure 1 are realized by the control unit 101 and the communication unit 105 shown in Figure 2.

[0032] Next, the operation of this embodiment will be described with reference to Fig. 3, which is a chart showing an example of the overall operation of the parcel delivery support system of this embodiment.

[0033] The travel information input unit 21 of the terminal device 2 receives travel information from a passenger, an employee of a travel agency, another travel planning system that outputs travel information, or the like (step S201). FIG. 4 shows an example of travel information. Travel information 301 includes destination information 3011 and baggage information 3012. Destination information 3011 includes departure point 30111, destination 30112, arrival point 30113, and time information 30114. Examples of departure point 30111, destination 30112, and arrival point 30113 include name, address, latitude and longitude, etc. Time information 30114 for departure point 30111 is departure time, time information 30114 for destination 30112 is arrival time and departure time, and time information 30114 for arrival point 30113 is arrival time. If the trip is for multiple days, destination information is received separately for the first day, the second day, etc. Baggage information 3012 includes number 30121, size 30122, and weight 30123.

[0034] 4, the information for the first day (Xth month, 2020) is to depart from home as the departure point at 7:00, arrive at the destination, a beach on a remote island, at 12:00, depart at 16:00, and arrive at the hotel as the arrival point at 17:00. The information for the second day (Xth month, 2020) is to depart from hotel A as the departure point at 7:00, arrive at destination A, an aquarium, at 9:00, depart at 14:00, arrive at destination B, a souvenir shop, at 15:00, depart at 16:00, and arrive at home as the arrival point at 20:00.

[0035] In the parcel information 3012 of FIG. 4, the quantity 30121 is two, and each parcel identifier has a size 30122 and weight 30123, with parcel A's size (width 40 cm, depth 25 cm, height 55 cm) and weight 10 kg, and parcel B's size (width 35 cm, depth 20 cm, height 45 cm) and weight 5 kg.

[0036] Returning to FIG. 3, the operation will be described. Next, the travel information input unit 21 of the terminal device 2 transmits travel information to the luggage delivery support device 1 (step S202). The travel information receiving unit 11 of the luggage delivery support device 1 receives the travel information from the terminal device 2 (step S203). The relay point determination unit 121 of the luggage delivery support device 1 determines a destination that requires a relay point where the passenger can add luggage to the storage device or pick up the luggage from the storage device based on the received travel information (step S204). As a destination that requires a relay point, a destination that requires a relay point where the passenger can add luggage to the storage device or pick up the luggage from the storage device is determined from destinations that are intermediate points different from the departure point and arrival point. The departure point and arrival point are a home, a place of accommodation (hotel, etc.), etc. Destinations that are intermediate points are stopovers and tourist spots on the trip.

[0037] An example of the relay point determination process of the luggage delivery support device 1 will be described with reference to Figs. 5 and 6. Fig. 5 is a flow chart showing an example of the relay point determination process in the luggage delivery support system of this embodiment. Fig. 6 is a diagram showing an example of destination determination that requires a relay point. In Fig. 5, in the case of the travel information shown in Fig. 4, the relay point determination unit 121 extracts destinations that are intermediate points from the received travel information (step S501). In the case of the travel information shown in Fig. 4, the extracted intermediate destinations are a remote island beach, an aquarium, and a souvenir shop (601 in Fig. 6). Next, the relay point determination unit 121 determines whether or not there is a possibility of additional luggage collection at the time of arrival and departure for each intermediate destination (602 in Fig. 6). This determination is made based on a correspondence table of destinations stored in advance in the storage unit (not shown) of the luggage delivery support device 1 and the possibility of additional luggage collection at the time of arrival and departure, past performance, and the like. As an example of the correspondence table, there is a method of classifying destinations and associating the possibility of additional luggage collection for each classification. Specifically, a case will be described in which the classification of destinations is as follows: Classification 1 is a destination where tools are required, Classification 2 is a destination where a change of clothes is required, Classification 3 is a destination where shopping is done, and Classification 4 is other. Classification 1 is a destination where tools may be collected upon arrival, and there is a possibility of additional baggage being collected upon arrival. Classification 2 is a destination where clothes may be collected upon arrival, and there is a possibility of additional clothes being collected upon departure, and there is a possibility of additional baggage being collected upon arrival and departure. Classification 3 is a destination where purchases may be added upon departure, and there is a possibility of additional baggage being collected upon departure. Classification 4 is a destination where there is no possibility of additional collection. Alternatively, the operator of the baggage delivery support device, the passenger, and the employee of the passenger agency may input the possibility of additional baggage being collected upon arrival and departure from the input unit (not shown) of the baggage delivery support device 1 for each destination that is an extracted intermediate point. The relay point determination unit 121 determines the intermediate point destination where there is a possibility of additional baggage being collected either upon arrival or upon departure as a destination that requires a relay point (step S503). In the case of the travel information shown in FIG. 4, for example, it is determined that there is a possibility of picking up additional baggage when arriving at the remote island beach, when departing, and when departing from the souvenir shop, and the remote island beach and the souvenir shop become destinations that require relay points (602 in FIG. 6).

[0038] Next, the relay point determination unit 121 determines the time for which the container needs to be parked at the relay point (step S504). As a specific example, if it is determined that there is a possibility of additional baggage collection at the time of arrival at the destination, the arrival time of the corresponding destination is extracted from the travel information, and if it is determined that there is a possibility of additional baggage collection at the time of departure from the destination, the departure time of the corresponding destination is extracted from the travel information. A predetermined time is added to the extracted arrival time or departure time, for example, if there is a possibility of additional baggage collection at the time of arrival at the destination, 10 minutes after arrival is added, and if there is a possibility of additional baggage collection at the time of departure from the destination, 10 minutes before departure is added as the required parking time. The predetermined time may be added before or after the arrival time or the departure time. The predetermined time may be arbitrarily set from the input unit (not shown) of the baggage delivery support device 1. In the case of the travel information shown in Fig. 4, for example, the required parking time when arriving at the remote island beach is from 12:00 to 12:10, the required parking time when departing from the remote island beach is from 15:50 to 16:00, and the required parking time when departing from the local product shop is from 15:50 to 16:00 (603 in Fig. 6). Since it has been determined that there is a possibility of additional baggage being collected both when arriving at and departing from the remote island beach, the required parking time may be linked from 12:00 to 16:00.

[0039] Returning to FIG. 3, the operation will be described. Next, the passenger movement itinerary determination unit 122 of the luggage delivery support device 1 selects a passenger movement means based on the received travel information, and collects an operation plan from the passenger movement management device 3 that manages the passenger movement means required for the consideration of the passenger movement itinerary (step S205). Also, the storage equipment delivery itinerary determination unit 123 of the luggage delivery support device 1 considers the storage equipment delivery means based on the received travel information, and collects an operation plan from the storage equipment delivery management device 4 that manages the storage equipment delivery means required for the consideration of the storage equipment delivery itinerary (step S206). As described above, the order of determining the relay points in the relay point determination unit 121, the passenger movement itinerary in the passenger movement itinerary determination unit 122, and the storage equipment delivery itinerary in the storage equipment delivery itinerary determination unit 123 is arbitrary, but in FIG. 3, an example will be described in which the passenger movement itinerary is determined, the relay points are determined, and the storage equipment delivery itinerary is determined. The passenger itinerary determination unit 122 of the luggage delivery support device 1 determines the passenger itinerary based on the received travel information and the collected operation plan of the passenger transportation means (step S207). The relay point determination unit 121 of the luggage delivery support device 1 determines relay points according to the passenger itinerary and the destination that requires a relay point (step S208). The storage item delivery itinerary determination unit 123 of the luggage delivery support device 1 determines the storage item delivery itinerary based on the passenger itinerary and the relay points (step S209).

[0040] The passenger itinerary determination unit 122 determines a passenger itinerary based on the received travel information and the collected operation plan of the passenger transportation means. In the case of the travel information shown in FIG. 4, the passenger itinerary determination unit 122 determines the passenger transportation means for the first day to be railroad (Shinkansen), airplane, bus, taxi, and ship based on the destination information 3011 included in the received travel information. The passenger itinerary determination unit 122 collects operation plans including the schedule included in the travel information (in the case of FIG. 4, X month X day 2020) from the passenger movement management device 3 that manages the passenger transportation means necessary for considering the passenger itinerary, which are the railroad information management device 31-1, airplane information management device 31-2, bus information management device 31-3, taxi information management device 31-4, and ship information management device 31-5. The passenger itinerary determination unit 122 determines the passenger itinerary based on the destination information 3011 (starting point 30111, destination 30112, arrival point 30113, time information 30114, etc.) included in the travel information and the operation plan of each passenger transportation means. The same is done for the second day.

[0041] Fig. 7 is a diagram showing an example of the concept of a passenger itinerary and a storage item delivery itinerary. Fig. 8 is a diagram showing an example of a passenger itinerary. Fig. 9 is a diagram showing an example of a storage item delivery itinerary. Examples of a passenger itinerary, relay points, and a storage item delivery itinerary will be described with reference to Figs. 7, 8, and 9.

[0042] A specific example of a passenger itinerary in the case of the travel information shown in Fig. 4 will be described. Fig. 8 is an example of a passenger itinerary, and for each itinerary number 801, passenger transportation means 802, departure point 803, departure time 804, arrival point 805, and arrival time 806 are included. Fig. 7 is a conceptual diagram showing the relationship between the same passenger itinerary as Fig. 8, the storage equipment delivery itinerary, and relay points.

[0043] The passenger itinerary for the first day (X month X day, 2020) is as follows: itinerary number (1), the passenger transportation means is walking, departing from home at 7:00 and arriving at Airport A at 7:15; itinerary number (2), the passenger transportation means is flight XX, departing from Airport A at 8:30 and arriving at Airport B at 10:15; itinerary number (3), the passenger transportation means is a bus to Port A, departing from Bus Stop A at 10:30 and arriving at Bus Stop B at 10:30; For itinerary number (4), the passenger transportation is Ship XY Maru, departing Port A at 11:00 and arriving at Port B at 12:00; for itinerary number (5), the passenger transportation is Ship XY Maru, departing Port B at 16:00 and arriving at Port A at 16:30; for itinerary number (6), the passenger transportation is Taxi ZZ Company, departing Port A at 16:30 and arriving at Hotel A at 17:00. In addition, the passenger itinerary for the second day (Xth month, Yth day, 2020) is as follows: itinerary number (1), the passenger transportation means is a bus to the aquarium, departing from bus stop C at 7:00 and arriving at bus stop D at 9:00; itinerary number (2), the passenger transportation means is a taxi from Company ZY, departing from the aquarium at 14:00 and arriving at the souvenir shop at 15:00; itinerary number (3), the passenger transportation means is a bus to Station A, departing from bus stop E at 16:00 and arriving at bus stop F at 16:30; itinerary number (4), the passenger transportation means is Shinkansen No. YY, departing from Station A at 16:45 and arriving at Station B at 19:30; and itinerary number (5), the passenger transportation means is a taxi from Company ZY, departing from Station B at 19:30 and arriving home at 20:00.

[0044] Next, the relay point determination unit 121 determines relay points according to the passenger travel itinerary and the destination that requires a relay point. As described above, in the case of the travel information shown in FIG. 4, it is determined that there is a possibility of picking up additional luggage at the time of arrival at the remote island beach, the time of departure, and the time of departure from the souvenir shop, and the remote island beach and the souvenir shop are destinations that require a relay point (602 in FIG. 6). Therefore, the relay point determination unit 121 determines the destination that requires a relay point (602 in FIG. 6) or the departure point (803 in FIG. 8) or arrival point (805 in FIG. 8) in the passenger travel itinerary related to the destination that requires a relay point as a relay point where the passenger can add luggage to the storage device or pick up luggage from the storage device. Relay point 1 (Port B) is determined as the relay point corresponding to the arrival at the remote island beach, which is a destination that requires a relay point, relay point 2 (Port B) is determined as the relay point corresponding to the departure from the remote island beach, and relay point 3 (product store) is determined as the relay point corresponding to the departure from the product store (Figure 7). Alternatively, port B may be determined as the relay point corresponding to the remote island beach, which is a destination that requires a relay point, and the product store may be determined as the relay point corresponding to the product store.

[0045] Also, the departure point (803 in FIG. 8) or arrival point (805 in FIG. 8) in the passenger travel itinerary close to the destination requiring a relay point may be determined as the relay point. Specifically, Port A may be determined as the relay point corresponding to the arrival at the remote island beach, which is the destination requiring a relay point, and Port A may be determined as the relay point corresponding to the departure from the remote island beach. This eliminates the need to deliver the storage equipment to Port B when determining the storage equipment delivery itinerary described below, and has the effect of reducing costs. In this way, the relay points may be determined taking into account the costs required for storage equipment delivery. The relay point determination unit 121 determines relay points based on the passenger journey and a destination that requires a relay point, so that the passenger journey includes a relay point.

[0046] Next, the storage item delivery itinerary determination unit 123 determines the storage item delivery itinerary based on the passenger travel itinerary and relay points. In the case of the passenger travel itinerary shown in Fig. 8, the storage item delivery itinerary determination unit 123 determines the storage item delivery means for the first day to be railway, airplane, ship, vehicle, or person based on the relay points and the first departure point 903 and the last arrival point 905 included in the passenger travel itinerary. The storage item delivery itinerary determination unit 123 collects an operation plan including the date included in the passenger travel itinerary (in the case of Fig. 8, X month X day 2020) from the storage item delivery management device 4 that manages the storage item delivery means required for considering the storage item delivery itinerary, which is the railway information management device 41-1, airplane information management device 41-2, ship information management device 41-3, delivery vehicle information management device 41-4, and deliverer information management device 41-5. The storage item delivery itinerary decision unit 123 decides the storage item delivery itinerary based on the relay points and the time the storage item needs to be parked at the relay points, the departure point 803, departure time 804, arrival point 805, and arrival time 806 included in the passenger travel itinerary, and the operation plan of each storage item delivery means. Storage equipment delivery process Determine. The container delivery route determination unit 123 determines the container delivery route based on the relay points, so that the container delivery route includes the relay points. 8, the storage equipment delivery itinerary determination unit 123 determines the storage equipment delivery itinerary based on the home as the first departure point 803 on the first day, 7:00 as the departure time 804 from the home, relay point 1 (port B) as the relay point corresponding to the arrival at the remote island beach as a relay point, 12:00 to 12:10 as the required parking time at relay point 1, relay point 2 (port B) as the relay point corresponding to the departure from the remote island beach, 15:50 to 16:10 as the required parking time at relay point 2, hotel A as the last arrival point 805 on the first day, 17:00 as the arrival time 806 at the hotel, and the operation plan of the storage equipment delivery means. The same is determined for the second day.

[0047] Fig. 9 is an example of a storage item delivery itinerary, and each itinerary number 901 includes a storage item delivery means 902, a departure point 903, a departure time 904, an arrival point 905, and an arrival time 906. Fig. 7 is a conceptual diagram showing the relationship between the same storage item delivery itinerary as Fig. 9, a passenger travel itinerary, and relay points.

[0048] The storage equipment delivery trip on the first day (Xth of Xth year of 2020) is as follows: itinerary number (1), the storage equipment delivery means is person Q (delivery person Q), departing from home at 6:50 and arriving at airport A at 7:05; itinerary number (2), the storage equipment delivery means is flight XX, departing from airport A at 8:30 and arriving at airport B at 10:15; itinerary number (3), the storage equipment delivery means is car A (delivery car A), departing from airport B at 10:30 and arriving at port A at 10:40; itinerary number (4), the storage equipment delivery means is car A (delivery car A), departing from airport B at 10:30 and arriving at port A at 10:40; For itinerary number (4), the storage equipment delivery means is ship XY Maru, which departs port A at 11:00 and arrives at port B at 12:00; for itinerary number (5), the storage equipment is parked from 12:00 to 16:00; for itinerary number (6), the storage equipment delivery means is ship XY Maru, which departs port B at 16:00 and arrives at port A at 16:30; for itinerary number (7), the storage equipment delivery means is vehicle B (delivery vehicle B), which departs port A at 16:30 and arrives at hotel A at 17:00. In addition, the storage equipment delivery trip for the second day (Xth month, Yth day, 2020) is as follows: itinerary number (1), the storage equipment delivery means is car C (delivery car C), departs from hotel A at 12:00 and arrives at the souvenir shop at 15:00; itinerary number (2), the storage equipment is parked from 15:00 to 16:00; itinerary number (3), the storage equipment delivery means is car D (delivery car D), departs from the souvenir shop at 16:00 and arrives at station A at 16:20; itinerary number (4), the storage equipment delivery means is freight car YZ, departs from station A at 17:00 and arrives at station B at 20:00; itinerary number (5), the passenger transportation means is motorcycle A (delivery motorcycle A), departs from station B at 20:00 and arrives at home at 20:15.

[0049] Returning to Fig. 3, the operation will be described. Next, the passenger travel itinerary determination unit 122 of the baggage delivery support device 1 transmits reservation information of the passenger travel means for executing reservation processing of the passenger travel means selected in the determined passenger travel itinerary to the passenger travel management device 3 (step S210). The passenger travel management device 3 receives the reservation information of the passenger travel means from the baggage delivery support device 1 and executes reservation processing (step S211).

[0050] The storage item delivery process determination unit 123 of the luggage delivery support device 1 transmits reservation information for the storage item delivery means selected in the determined storage item delivery process to the storage item delivery management device 4 (step S212). The storage item delivery management device 4 receives the reservation information for the storage item delivery means from the luggage delivery support device 1 and executes reservation processing (step S213).

[0051] The relay point determination unit 121 of the luggage delivery support device 1 transmits the determined relay point information to the terminal device 2 (step S214). The relay point information includes the relay point and the stationing time. The relay point storage unit 22 of the terminal device 2 receives the relay point information from the luggage delivery support device 1 and stores it (step S215).

[0052] Fig. 10 is an example of relay point information, which includes relay point 1002 and stationing time 1003 for each relay point number 1001. In the case of the travel information shown in Fig. 4, the relay point corresponding to relay point 1 and relay point 2, which connect the stationing times, is relay point number A, with port B and stationing time from 12:00 to 16:00, and the relay point corresponding to relay point 3 is relay point B, with product shop and stationing time from 15:00 to 16:00.

[0053] Returning to Fig. 3, the operation will be described. Next, the passenger itinerary determination unit 122 of the baggage delivery support device 1 transmits the determined passenger itinerary to the terminal device 2 (step S216). The terminal device 2 receives the passenger itinerary from the baggage delivery support device 1 and stores it (step S217).

[0054] The passenger request information input unit 231 of the terminal device 2 receives passenger request information related to adding baggage to the storage device or taking baggage from the storage device from the passenger (step S218). The passenger request information includes a requested time. The relay point selection unit 232 of the terminal device 2 selects a relay point from the relay point information stored in the relay point storage unit 22 (step S219).

[0055] Two specific examples of the method for selecting a relay point will be explained below. As an example, a relay point is selected based on the requested time included in the passenger request information and the relay point information stored in the relay point storage unit 22. A relay point having a stationing time that is after the requested time and closest to the requested time is selected. Specifically, for example, if the requested time is 10:40 on X / X / 2020, port B (relay point number A) is selected, which has a stationing time that is after 10:40 on X / X / 2020 and closest to 10:40 on X / X / 2020. As another example, upon receiving a request from a passenger to collect additional baggage, the relay point selection unit 232 outputs relay point information stored in the relay point storage unit 22 to an output unit (not shown). A specific example of the output unit is a display device. The passenger selects a relay point from the relay point information displayed on the output unit and inputs the selected information from the passenger request information input unit 231, thereby selecting the relay point.

[0056] Returning to Fig. 3, the operation will be described. Next, the request information transmission unit 233 of the terminal device 2 transmits request information regarding the addition of a package to the container or the removal of a package from the container to the package delivery support device 1 (step S220). The request information includes information regarding the selected relay point and a request time. The additional package collection processing unit 13 of the package delivery support device 1 receives request information from the terminal device 2 (step S221).

[0057] The passenger position confirmation unit 131 of the luggage delivery support device 1 determines the passenger movement management device 3 to which the passenger position confirmation request is to be sent based on the request time and the passenger movement itinerary included in the request information, and sends the passenger position confirmation request to the passenger movement management device 3 (step S222). The passenger movement management device 3 that manages the passenger movement means expected to be used by the passenger at the request time in the passenger movement itinerary is determined as the transmission destination. For example, when the request time is 10:40 on X-month-X-day, 2020 in the travel information shown in FIG. 4, the bus information management device 31-3 that manages the bus to Port A that is expected to be used by the passenger at 10:40 on X-month-X-day, 2020 in the passenger movement itinerary is determined as the transmission destination. The passenger location confirmation request is information requesting confirmation of the location of the passenger transportation means expected to be used by the passenger. The passenger location confirmation request includes identification information of the passenger transportation means expected to be used by the passenger at the request time. For example, in the travel information shown in Figure 4, if the request time is 10:40 on Xth month, Xth day of 2020, the identification information of the passenger transportation means is bus port A. In addition, the passenger position confirmation unit 131 may extract the passenger transportation means that the passenger plans to use up to the relay point, and add the passenger movement management device 3 that manages the passenger transportation means as a transmission destination. For example, if the request time is 10:40 on X / X / 2020, the bus bound for Port A that is expected to be used by the passenger at 10:40 on X / X / 2020 in the passenger travel itinerary and the ship XY that the passenger plans to use up to the relay point are selected. In other words, the bus information management device 31-3 and the ship information management device 31-5 are determined as the passenger movement management device 3 that transmits the passenger position confirmation request. This makes it possible to more accurately determine whether the passenger will arrive at the relay point without delay.

[0058] The passenger movement management device 3 receives the passenger position confirmation request from the baggage delivery support device 1 (step S223). The passenger movement management device 3 confirms the position information of the passenger movement means based on the identification information of the passenger movement means included in the passenger position confirmation request in the passenger position information management unit, and transmits the resulting passenger position confirmation information to the baggage delivery support device (step S224). For example, when the requested time is 10:40 on Xth, Xth, 2020 in the travel information shown in FIG. 4, the bus information management device 31-3 confirms the position information of the passenger movement means included in the passenger position confirmation request, which is the bus port A line, in the bus position information management unit 311-3, and transmits the resulting passenger position confirmation information to the baggage delivery support device. The passenger position confirmation information may be information indicating whether or not the passenger movement means is delayed. The passenger position confirmation unit 131 of the baggage delivery support device 1 receives the passenger position confirmation information from the passenger movement management device (step S225).

[0059] The storage tool position confirmation unit 132 of the luggage delivery support device 1 determines the storage tool delivery management device 4 to which the storage tool position confirmation request is to be sent based on the request time and the storage tool movement process included in the request information, and sends the storage tool position confirmation request to the storage tool delivery management device 4 (step S226). The storage tool delivery management device 4 that manages the storage tool delivery means expected to be used by the storage tool at the request time in the storage tool delivery process is determined as the destination. For example, if the request time is 10:40 on X-X-2020 in the travel information shown in FIG. 4, the delivery vehicle information management device 41-4 that manages the vehicle A that is expected to be used by the storage tool at 10:40 on X-X-2020 in the storage tool delivery process is determined as the destination. The storage device location confirmation request is information requesting confirmation of the location of the storage device delivery means expected to be used by the storage device. The storage device location confirmation request includes identification information of the storage device delivery means expected to be used by the storage device at the requested time. For example, in the travel information shown in FIG. 4, if the requested time is 10:40 on Xth month, Xth day of 2020, the identification information of the storage device delivery means is vehicle A (delivery vehicle A). In addition, the storage equipment position confirmation unit 132 may extract the storage equipment delivery means that the storage equipment is scheduled to use until the relay point, and add the storage equipment delivery management device 4 that manages the storage equipment delivery means as a transmission destination. For example, if the requested time is 10:40 on X-X-2020, the storage equipment delivery itinerary selects the car A that is expected to be used by the passenger at 10:40 on X-X-2020 and the ship XY that the storage equipment is scheduled to use until the relay point. In other words, the delivery vehicle information management device 41-4 and the ship information management device 41-3 are determined as the storage equipment delivery management device 4 that transmits the storage equipment position confirmation request. This makes it possible to more accurately determine whether the storage equipment will arrive at the relay point without delay.

[0060] The storage item delivery management device 4 receives the storage item position confirmation request from the baggage delivery support device 1 (step S227). The storage item delivery management device 4 confirms the location information of the storage item delivery means based on the identification information of the storage item delivery means included in the storage item location confirmation request in the delivery means location information management unit, and transmits the resulting storage item location confirmation information to the baggage delivery support device 1 (step S228). For example, when the requested time is 10:40 on Xth, Xth, 2020 in the travel information shown in FIG. 4, the delivery vehicle information management device 41-4 confirms the location information of the storage item delivery means based on the identification information of the storage item delivery means included in the storage item location confirmation request, which is vehicle A, in the delivery vehicle location information management unit 411-4, and transmits the resulting storage item location confirmation information to the baggage delivery support device 1. The storage item location confirmation information may be information indicating whether or not the storage item delivery means is delayed. The storage item position confirmation unit 132 of the luggage delivery support device 1 receives the storage item position confirmation information from the storage item delivery management device 4 (step S229).

[0061] The request acceptability determination unit 133 of the luggage delivery support device 1 determines whether the request is acceptable, based on the received passenger position confirmation information and storage facility position confirmation information, as to whether the passenger can add luggage to the storage facility or pick up luggage from the storage facility at the relay point included in the request information (step S230).

[0062] FIG. 11 is a flowchart showing an example of a request acceptability judgment process in the luggage delivery support system of this embodiment. The request acceptability judgment unit 133 of the luggage delivery support device 1 extracts a selected relay point from the relay point information included in the request information (step S1101). The request acceptability judgment unit 133 of the luggage delivery support device 1 extracts the required parking time of the extracted relay point (step S1102). The request acceptability judgment unit 133 of the luggage delivery support device 1 judges whether the passenger will arrive at the relay point at the required parking time based on the passenger position confirmation information (step S1103). If it is judged that the passenger will not arrive at the relay point at the required parking time, the process proceeds to step S1104, and the request acceptability judgment unit 133 of the luggage delivery support device 1 judges that the request cannot be accepted. If it is judged that the passenger will arrive at the relay point at the required parking time, the process proceeds to step S1105. The request acceptability determination unit 133 of the luggage delivery support device 1 determines whether the storage device will arrive at the relay point at the required parking time based on the storage device position confirmation information (step S1105). If it is determined that the storage device will not arrive at the relay point at the required parking time, the process proceeds to step S1104, where the request acceptability determination unit 133 of the luggage delivery support device 1 determines that the request cannot be accepted. If it is determined that the storage device will arrive at the relay point at the required parking time, the process proceeds to step S1106, where the request acceptability determination unit 133 of the luggage delivery support device 1 determines that the request can be accepted.

[0063] Returning to Fig. 3, the operation will be described. Next, when the request acceptability determination unit 133 determines that the request can be accepted, the additional collection information determination unit 134 of the luggage delivery support device 1 determines the additional collection information (step S231). The additional collection information includes parking location information indicating the parking location of the container at the relay point. An example of parking location information in the case of the travel information shown in Fig. 4 is the parking location information of relay point port B is Ship XY Maru, and the parking location information of the relay point product shop is locker information, product shop reception, etc. The locker information may include the locker number, the locker PIN number, etc. The additional collection information determination unit 134 of the luggage delivery support device 1 transmits the additional collection information to the terminal device 2 (step S232). The additional collection information output unit 234 of the terminal device 2 receives the additional collection information from the luggage delivery support device 1 and outputs it to an output unit (not shown) (step S233).

[0064] In addition, a passenger or the like may change destination information 3011 (starting point 30111, destination 30112, arrival point 30113, time information 30114) during a trip. In that case, the travel information 301 is updated, and the process is started again from step S201. This process updates relay points, passenger travel itinerary, and storage equipment delivery itinerary. When updating, reservations for passenger transportation means and storage equipment delivery means are also updated. As a result, even if the destination information 3011 is changed during a trip, the baggage delivery support device determines relay points where the passenger can add baggage to the storage equipment or pick up baggage from the storage equipment, a passenger travel itinerary including the relay points, and a storage equipment delivery itinerary including the relay points.

[0065] Also, if the luggage delivery support device 1 does not receive the request information within a predetermined period, the process returns to step S208, deletes the relay points, redetermines the container delivery itinerary (step S209), and may re-book the container delivery means (steps S212 and S213). This provides the effect of reducing the container delivery means that pass through the relay points. Note that the relay points to be deleted may be all or some of them.

[0066] 11, before determining that the request cannot be accepted, the required parking time, the passenger travel route, the storage equipment delivery route, etc. may be reviewed in consideration of the actual passenger travel time, the travel time of the passenger transportation means, etc., and the process may return to step S1103. This has the effect of suppressing cases where the request cannot be accepted.

[0067] As described above, in this embodiment, the luggage delivery support device determines relay points where a passenger can at least add luggage to a storage device and / or pick up the luggage from the storage device, a passenger travel itinerary that includes the relay points, and a storage device delivery itinerary that includes the relay points, thereby preventing problems such as the delivery device having moved before the passenger arrives at the location of the delivery device, making it impossible for the passenger to add or pick up luggage, or the delivery of luggage addressed to other passengers loaded on the delivery device being delayed from the original schedule because the delivery device is waiting for the passenger to arrive, and achieving the effect of enabling passengers to add luggage to a storage device and pick up luggage from the storage device at their travel destination. In addition, it is possible to obtain an effect that at least one of adding luggage to the storage device and picking up luggage from the storage device can be performed by the passenger at the destination, such as a tourist spot that is an intermediate point different from the departure point and arrival point. This can alleviate restrictions on activities due to carrying luggage at the travel destination, and can provide an effect of supporting empty-handed sightseeing.

[0068] <Variation 1> In the first embodiment, a passenger location confirmation request for confirming the location of a passenger transportation means or a passenger is transmitted to the passenger movement management device 3, but in this modification, the passenger location confirmation request, which is the passenger's location, may be transmitted to a passenger location management device unrelated to the passenger transportation means. Specific examples of passenger location management devices include a mobile terminal management device that manages the location information of a mobile terminal (mobile phone), and a positioning system that uses a GPS (Global Positioning System), a beacon, an RFID (radio frequency identifier), or the like. In the first embodiment, the request for confirming the location of the storage item delivery means or the storage item is sent to the storage item delivery management device 4, but in this modification, the request for confirming the location of the storage item may be sent to a storage item location management device that is not related to the storage item delivery means. A specific example of the storage item location management device is the same as the passenger location management device.

[0069] In addition to the effects of embodiment 1, variant 1 has the effect of being able to directly confirm the location of passengers and the location of storage facilities, thereby improving the accuracy of determining whether or not passengers can add baggage to storage facilities or pick up baggage from storage facilities at intermediate points.

[0070] The first embodiment and the first modification of the first embodiment can also be combined. As a specific example of a combination, it may be possible to determine whether to use the passenger position confirmation method of the first embodiment or the first modified embodiment of the first embodiment depending on the type of passenger transportation means that is expected to be used by a passenger at a requested time in a passenger travel journey. Specifically, in the case where the passenger movement management device 3 that manages the passenger transportation means manages the operation status of the passenger transportation means in detail, the first embodiment may be used, and in the case where it does not, the first modified embodiment of the first embodiment may be used. In the luggage delivery support system shown in Figure 1, the railway information management device 31-1 closely manages the railway operation status, and the airplane information management device 31-2 closely manages the airplane operation status. If the passenger transportation means expected to be used by the passenger at the requested time in the passenger travel itinerary is railway or airplane, passenger location confirmation information can be obtained using the method described in embodiment 1, and if the passenger transportation means is other than railway or airplane, passenger location confirmation information can be obtained using the method described in variant example 1 of embodiment 1. The same applies to the method for confirming the location of the storage item. If the storage item delivery means expected to be used by the storage item at the requested time in the storage item delivery process is a train or an airplane, the storage item location confirmation information is obtained by the method described in the first embodiment, and if the storage item delivery means is other than a train or an airplane, the storage item location confirmation information is obtained by the method described in the first modified example of the first embodiment.

[0071] Embodiment 2 Fig. 12 is a diagram showing a configuration example of a luggage delivery support system according to embodiment 2. The luggage delivery support system according to this embodiment is similar to the luggage delivery support system shown in Fig. 1, except that it includes a luggage delivery support device 1a and a terminal device 2a instead of the luggage delivery support device 1 shown in Fig. 1. Components having the same functions as those in embodiment 1 are given the same reference numerals as those in embodiment 1, and descriptions that overlap with those in embodiment 1 will be omitted.

[0072] The luggage delivery support device 1a is obtained by deleting the passenger itinerary determination unit 122 from the luggage delivery support device 1. The luggage delivery support device 1 includes a travel information receiving unit 11a that receives travel information and passenger itinerary from the terminal device 2a, a itinerary determination unit 12a that determines relay points and a container delivery itinerary based on the received travel information and passenger itinerary, and an additional luggage collection processing unit 13 that receives and processes request information regarding additional luggage collection from the terminal device 2a.

[0073] The travel information receiving unit 11a may receive travel information and passenger itineraries from the terminal device 2a, or may receive travel information and passenger itineraries entered by passengers, travel agency employees, etc. into the input unit (not shown) of the baggage delivery support device 1a. The itinerary determination unit 12a includes a relay point determination unit 121a that determines relay points where passengers can at least add luggage to the storage equipment and / or pick up luggage from the storage equipment based on the received travel information and / or passenger travel itinerary, and a storage equipment delivery itinerary determination unit 123a that determines a storage equipment delivery itinerary including relay points based on the operation plan of the storage equipment delivery means managed by the storage equipment delivery management device 4.

[0074] The relay point determination unit 121a may determine relay points by taking into consideration either or both of the received passenger travel itinerary and the storage item delivery itinerary determined by the relay point determination unit 123. The storage item delivery itinerary determination unit 123a may also determine the storage item delivery itinerary by taking into consideration either or a combination of the received travel information, the passenger travel itinerary, and the relay points determined by the relay point determination unit 121a. The order of determining relay points by the relay point determination unit 121a and determining the storage item delivery itinerary by the storage item delivery itinerary determination unit 123a is arbitrary. The relay point determination unit 121a and the storage item delivery itinerary determination unit 123a may cooperate to determine relay points and storage item delivery itineraries. However, regardless of the determination method, the itinerary determination unit 12a determines relay points and storage item delivery itineraries so that the passenger travel itinerary includes relay points and the storage item delivery itinerary includes relay points.

[0075] The terminal device 2a includes a travel information input unit 21a where passengers, employees of a travel agency, etc. input travel information and passenger travel itinerary, a relay point storage unit 22 that stores relay point information that is information on relay points received from the luggage delivery support device 1, and an additional luggage collection request unit 23 that processes requests for additional luggage collection from passengers, employees of a travel agency, etc. An example of a passenger travel itinerary is the same as that shown in FIG.

[0076] Next, the operation of this embodiment will be described. Fig. 13 is a chart showing an example of the overall operation in the luggage delivery support system of this embodiment. Operations (steps) similar to those in the first embodiment are given the same reference numerals as in the first embodiment, and explanations that overlap with those in the first embodiment will be omitted. The chart showing an example of the overall operation in the luggage delivery support system according to the second embodiment in Fig. 13 is obtained by deleting steps S205, S207, S210, S211, S216, and S217 from the chart showing an example of the overall operation in the luggage delivery support system according to the first embodiment in Fig. 3.

[0077] The travel information input unit 21a of the terminal device 2a receives travel information and passenger travel itineraries from passengers, employees of a travel agency, etc. (step S201a). A specific example of the travel information is the same as that shown in FIG. 4. An example of the passenger travel itinerary is the same as that shown in FIG. 8. The travel information may also include destinations that require relay points and required stationing times. The travel information input unit 21a of the terminal device 2a transmits the travel information and the passenger itinerary to the baggage delivery support device 1 (step S202a). The travel information receiving unit 11a of the baggage delivery support device 1 receives the travel information and the passenger itinerary from the terminal device 2 (step S203a).

[0078] Also, it is conceivable that a destination that requires a relay point may be changed (added, deleted) during the trip. In that case, the travel information 301 is updated, and the process can be started again from step S201a. This process updates the relay points, passenger travel itinerary, and storage equipment delivery itinerary. When updating, reservations for passenger transportation means and storage equipment delivery means are also updated. As a result, even if the destination information 3011 is changed during the trip, the baggage delivery support device determines relay points where the passenger can at least add baggage to the storage equipment and pick up baggage from the storage equipment, the passenger travel itinerary including the relay point, and the storage equipment delivery itinerary including the relay point.

[0079] In addition to the effects of embodiment 1, embodiment 2 can suppress problems such as the delivery means having to move before the passenger or the travel agency decides on the passenger's itinerary, making it impossible for the passenger to add or pick up their luggage, or the delivery means having to wait for the passenger to arrive at the location of the delivery means and delaying the delivery of luggage for other passengers loaded on the delivery means from the original schedule, thereby enabling passengers to add luggage to and pick up luggage from the storage equipment at their destination. Furthermore, by including in the travel information destinations that require relay points and the required parking times, it is possible to obtain the effect of enabling passengers to add and remove baggage from storage facilities at their travel destinations in accordance with their requests.

[0080] Embodiment 3 Fig. 14 is a diagram showing a configuration example of a luggage delivery support system according to a third embodiment. The luggage delivery support system according to this embodiment is similar to the luggage delivery support system shown in Fig. 1, except that it includes a luggage delivery support device 1b and a terminal device 2b instead of the luggage delivery support device 1 shown in Fig. 1. Components having the same functions as those in the first embodiment are given the same reference numerals as those in the first embodiment, and descriptions that overlap with those in the first embodiment will be omitted.

[0081] The luggage delivery support device 1b is obtained by adding a relay point selection unit 135 to the luggage delivery support device 1. The luggage delivery support device 1b includes a travel information receiving unit 11 that receives travel information from a terminal device 2b, a route determination unit 12b that determines relay points, a passenger travel route, and a storage device delivery route based on the received travel information, and an additional luggage collection processing unit 13b that receives and processes request information regarding additional luggage collection from the terminal device 2.

[0082] The itinerary determination unit 12b includes a relay point determination unit 121b that determines relay points where passengers can at least add luggage to storage equipment and pick up luggage from storage equipment based on the received travel information, a passenger movement itinerary determination unit 122 that determines a passenger movement itinerary including relay points based on an operation plan of a passenger movement means managed by the passenger movement management device 3, and a storage equipment delivery itinerary determination unit 123 that determines a storage equipment delivery itinerary including relay points based on an operation plan of a storage equipment delivery means managed by the storage equipment delivery management device 4. The order of determining relay points by relay point determination unit 121b, determining a passenger itinerary by passenger itinerary determination unit 122, and determining a storage item delivery itinerary by storage item delivery itinerary determination unit 123 may be arbitrary. Also, relay point determination unit 121b, passenger itinerary determination unit 122, and storage item delivery itinerary determination unit 123 may cooperate to determine relay points, passenger itinerary, and storage item delivery itinerary. However, regardless of the determination method, itinerary determination unit 12b determines relay points, passenger itinerary, and storage item delivery itinerary so that the passenger itinerary includes relay points and the storage item delivery itinerary includes relay points.

[0083] The additional baggage collection processing unit 13b includes a relay point selection unit 135 that selects a relay point corresponding to the request information from the relay point information determined by the relay point determination unit 121 based on the received request information, a passenger position confirmation unit 131 that confirms passenger position information indicating the location of the passenger transportation means or passenger managed by the passenger movement management device 3 based on the received request information, a storage device position confirmation unit 132 that confirms storage device position information indicating the location of the storage device delivery means or storage device managed by the storage device delivery management device 4 based on the received request information, a request feasibility determination unit 133b that determines whether a request for additional baggage collection (request information) can be accommodated based on the passenger position information and the storage device position information, and an additional collection information determination unit 134b that determines the additional collection information required for additional collection when it is determined that the request for additional baggage collection can be accommodated.

[0084] The terminal device 2b is obtained by removing the relay point storage unit 22 and the relay point selection unit 232 from the terminal device 2. The terminal device 2b includes a travel information input unit 21 through which passengers, travel agency employees, etc. input travel information, and an additional baggage collection request unit 23b that processes requests for additional baggage collection from passengers, travel agency employees, etc. The additional baggage collection request unit 23b includes a passenger request information input unit 231 through which passengers, travel agency employees, etc. input passenger request information regarding additional baggage collection, a request information sending unit 233b that sends the request information to the baggage delivery support device 1, and an additional collection information output unit 234 that outputs the additional collection information received from the baggage delivery support device 1.

[0085] Next, the operation of this embodiment will be described. Fig. 15 is a chart showing an example of the overall operation in the luggage delivery support system of this embodiment. Operations (steps) similar to those in embodiment 1 are given the same reference numerals as in embodiment 1, and explanations that overlap with embodiment 1 will be omitted. The chart showing an example of the overall operation in the luggage delivery support system according to embodiment 3 in Fig. 15 is obtained by deleting steps S214, S215, and S219 from the chart showing an example of the overall operation in the luggage delivery support system according to embodiment 1 in Fig. 3, and adding step S234.

[0086] The request information transmitting unit 233b of the terminal device 2b transmits the request information to the package delivery support device 1 (step S220b). The request information includes a request time. The additional package collection processing unit 13b of the package delivery support device 1b receives the request information from the terminal device 2b (step S221b). The relay point selection unit 135 of the luggage delivery support device 1b selects a relay point corresponding to the request information from the relay point information determined by the relay point determination unit 121 based on the received request information (step S234). An example of a method for selecting a relay point will be described. A relay point corresponding to the request information is selected from the relay point information determined by the relay point determination unit 121b based on the request time included in the request information. A relay point having a residence time that is after the request time and closest to the request time is selected. Specifically, for example, if the request time is 10:40 on X / X / 2020, port B (relay point number A) is selected, which has a residence time that is after 10:40 on X / X / 2020 and closest to 10:40 on X / X / 2020. The request acceptability determination unit 133b of the luggage delivery support device 1b determines whether or not the passenger can add luggage to the storage device or pick up luggage from the storage device at the selected relay point based on the received passenger position confirmation information and storage device position confirmation information (step S230b). Fig. 16 is a flowchart showing an example of the request availability judgment process of this embodiment. An example of the request availability judgment will be described with reference to Fig. 16. The request availability judgment unit 133b of the package delivery support device 1b extracts the required parking time at the selected relay point (step S1102b).

[0087] In addition to the effect of the first embodiment, the third embodiment can provide an effect that the terminal device can request additional pickup of luggage without being aware of relay points.

[0088] The configurations shown in the above embodiments are merely examples, and may be combined with other known technologies, or the embodiments may be combined with each other. Also, parts of the configurations may be omitted or modified without departing from the spirit of the invention. [Explanation of symbols]

[0089] 1 luggage delivery support device, 11 travel information receiving unit, 12 itinerary determination unit, 13 luggage additional collection processing unit.

Claims

1. a travel information receiving unit for receiving travel information including destination information of a passenger; a route determination unit that determines a passenger travel route and a storage device delivery route each having a relay point where the passenger can add baggage to the storage device and / or pick up the baggage from the storage device, The journey determination unit is a passenger travel itinerary determination unit that determines the passenger travel itinerary based on the destination information included in the travel information and an operation plan of each passenger transportation means; a relay point determination unit that determines whether or not additional baggage can be collected for each destination that is an intermediate point other than the departure point and the arrival point included in the passenger travel itinerary based on a correspondence table between destinations stored in advance and whether or not additional baggage can be collected, and determines the destination that is determined to have the possibility of additional baggage collection as a destination that requires a relay point; a container delivery itinerary determination unit that determines the container delivery itinerary based on the departure point, departure time, arrival point, and arrival time included in the passenger travel itinerary, the relay points, and an operation plan of each container delivery means; A luggage delivery support device comprising:

2. a travel information receiving unit for receiving travel information including destination information of a passenger and a passenger travel itinerary; a route determination unit that determines a container delivery route including a relay point where the passenger can add baggage to the container and / or pick up the baggage from the container based on the received travel information and / or the passenger travel route, The journey determination unit is a relay point determination unit that determines whether or not additional baggage can be collected for each destination that is an intermediate point other than the departure point and the arrival point included in the passenger travel itinerary based on a correspondence table between destinations stored in advance and whether or not additional baggage can be collected, and determines the destination that is determined to have the possibility of additional baggage collection as a destination that requires a relay point; and a container delivery itinerary determination unit that determines the container delivery itinerary based on the departure point, departure time, arrival point, and arrival time included in the passenger travel itinerary, the relay points, and an operation plan of each container delivery means. A luggage delivery support device characterized by the above.

3. a luggage additional pickup processing unit that receives request information regarding the addition of luggage to the storage device or the pickup of luggage from the storage device, and determines additional pickup information including parking location information indicating the parking location of the storage device at the relay point corresponding to the request information; The baggage additional collection processing unit includes: determining whether a request for additional baggage pickup can be accommodated based on the passenger location information and the storage facility location information; When it is determined that the request for additional baggage collection can be accommodated, the storage device location information is determined as the parking location information.

3. The luggage delivery support device according to claim 1 or 2.

4. a baggage addition / removal processing unit that receives request information regarding the addition of baggage to the storage device or the removal of baggage from the storage device, acquires passenger location information indicating the location of the passenger, acquires storage device location information indicating the location of the storage device, and determines whether or not the request information can be accommodated based on the passenger location information and the storage device location information.

3. The luggage delivery support device according to claim 1, further comprising:

5. On the computer, A travel information receiving step of receiving travel information including passenger destination information; a route determination step of determining a passenger travel route and a storage device delivery route each having a relay point where the passenger can add baggage to the storage device and / or pick up the baggage from the storage device, The journey determination step includes: a passenger travel itinerary decision step of deciding the passenger travel itinerary based on the destination information included in the travel information and an operation plan of each passenger transportation means; a relay point determination step of determining whether or not additional baggage can be collected for each destination that is an intermediate point other than the departure point and the arrival point included in the passenger travel itinerary based on a correspondence table of destinations and whether or not additional baggage can be collected, and determining a destination that is determined to have the possibility of additional baggage collection as a destination that requires a relay point; a container delivery itinerary determination step of determining the container delivery itinerary based on the departure point, departure time, arrival point, and arrival time included in the passenger travel itinerary, the relay points, and an operation plan of each container delivery means; A luggage delivery support program that causes the program to execute the above steps.

6. On the computer, a travel information receiving step of receiving travel information including destination information of a passenger and a passenger travel itinerary; a itinerary determination step of determining a container delivery itinerary including a relay point where the passenger can add baggage to the container and / or pick up baggage from the container based on the received travel information and / or the passenger travel itinerary; The journey determination step includes: a relay point determination step of determining whether or not additional baggage can be collected for each destination that is an intermediate point other than the departure point and the arrival point included in the passenger travel itinerary based on a correspondence table of destinations and whether or not additional baggage can be collected, and determining a destination that is determined to have the possibility of additional baggage collection as a destination that requires a relay point; a container delivery itinerary determination step of determining the container delivery itinerary based on the departure point, departure time, arrival point, and arrival time included in the passenger travel itinerary, the relay points, and an operation plan of each container delivery means; A luggage delivery support program that causes the program to execute the above steps.

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