Vehicle dispatch system

Abstract

To provide a vehicle allocation system for allocating a vehicle that a user can get on and get off further comfortably, based on biological information or positional information of the user.SOLUTION: A server 3 of a vehicle allocation system 1 comprises: a user information acquisition section 7 for acquiring biological information and physical information of a user 6; a determination section 8 for determining whether or not a predetermined service is required for the user 6 based on the biological information and the physical information; and at least one of a getting-on / getting-off position setting section 10 for setting a getting-on / getting-off point of the user and a seat position setting section 12 for setting a seat where the user should sit down. In a case where the predetermined service is required, the getting-on / getting-off position setting section 10 sets the getting-on / getting-off point based on map information and a road surface situation around the point where the user 6 wants to get on / get off a vehicle, and user information. The seat position setting section sets the seat where the user should sit down in a predetermined vehicle 4 selected based on the point, where the user 6 wants to get on / get off the vehicle, and the user information.SELECTED DRAWING: Figure 2

Description

[Technical field]

[0001] The present invention relates to a vehicle allocation system that selects a vehicle in response to a user's request and allocates the selected vehicle to the user. [Background technology]

[0002] Patent Document 1 discloses an example of a vehicle dispatching service system that dispatches a vehicle such as a taxi via an online line such as the Internet. The vehicle dispatching service system of Patent Document 1 is configured to select a vehicle to be dispatched to a user based on the user's biometric information and location information via a network. In this vehicle dispatching service system, as biometric information, physical quantities obtained by quantifying bio-phenomena such as pulse, blood pressure, breathing, heart rate, brain waves, and sweating using sensors, as well as the degree of bladder expansion and body temperature are detected. When it becomes necessary to dispatch one vehicle to multiple users, the system is configured to obtain a priority (degree of urgency) added to the condition that the user's biometric information satisfies from the detected values, and to determine the order of dispatching vehicles according to the priority. Patent Document 1 claims that a vehicle is selected according to the user's status information and the user's priority order is determined, so that requests from multiple users can be appropriately responded to. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2020-119038 A Summary of the Invention [Problem to be solved by the invention]

[0004] A vehicle dispatched by the vehicle dispatch service system as described above may have only a driver who drives the vehicle, or may have no occupants including the driver if the vehicle is capable of fully automated driving, except for special vehicles such as ambulances and helicopters. In addition, when a vehicle picks up or drops off a user, the vehicle pulls over to the shoulder of the road at a location desired by the user and stops temporarily, waits until the user gets on or off, and immediately departs for the next destination after the user has finished getting on or off. Therefore, it is basically assumed that the user will get on the vehicle and quickly sit in the seat or stand up from the seat and quickly get off when the dispatched vehicle stops temporarily and the door opens.

[0005] However, some users may have difficulty climbing up and down steps or walking with their backs bent due to their age or injuries. For example, there may be a step or a curb between the sidewalk and the moving body temporarily stopped on the roadside, or the step between the ground at the dispatched point and the floor of the moving body may be large. For such users, these obstacles may make it difficult or time-consuming to reach the moving body and get on. Furthermore, when users need to share a dispatched moving body, depending on the seating positions of the other users, the above-mentioned users may have to sit in a seat far from the door of the moving body, such as the center seat of the moving body or the rearmost seat of a moving body with three rows of seats such as a minivan. In such cases, not only may the above-mentioned users have difficulty getting on and off the train, but other users may also have to stand up from their seats to give way to the aisle or help them get on and off the train.

[0006] This invention has been made with attention to the above-mentioned technical problems, and aims to provide a vehicle dispatching system that dispatches a vehicle that allows a user to board and disembark more comfortably, based on the user's biometric information and location information. [Means for solving the problem]

[0007] In order to achieve the above object, the present invention provides a vehicle dispatch system including a server that selects a predetermined vehicle from a plurality of vehicles based on a vehicle dispatch request from a user and dispatches the selected predetermined vehicle to the user. It is The vehicle dispatch system includes a user information acquisition unit that acquires biometric information and physical information of the user when receiving a vehicle dispatch request from the user, a judgment unit that judges whether or not a predetermined measure is necessary to reduce the burden on the user when dispatching a vehicle based on the biometric information and the physical information of the user, and at least one of a boarding and alighting position setting unit that sets a point where the user gets on and gets off, and a seat position setting unit that selects a seat at which the user should be seated in the specified vehicle, and when it is judged by the judgment unit that the predetermined measure is necessary for the user, the boarding and alighting position setting unit is configured to set the point where the user gets on and gets off, based on map information and road surface conditions around the point where the user wishes to get on and get off, and the user information, and the seat position setting unit selects the seat at which the user should be seated in the specified vehicle, and if the selected seat is occupied by another user, notify or request the other user to move to another seat. It is characterized by the above. Effect of the Invention

[0008] According to this vehicle dispatch system, the server acquires biometric and physical information of the user when a vehicle dispatch is requested. Based on that information, the server judges whether or not a specific measure is required when the user who has requested the vehicle gets on and off the vehicle, i.e., whether or not a measure is required to avoid or prevent the burden on the user when getting on and off the vehicle. If it is judged that such a measure is required, the vehicle dispatch system sets the user's boarding and alighting location based on the above user information and the point where the user gets on or off, or sets the user's seat in the vehicle that is dispatched based on the above user information. If the selected seat is filled by another user, notify or request the other user to move seats.Therefore, even if a user who has requested a vehicle dispatch may have difficulty getting on and off the vehicle due to age, injury, fatigue, or the like, the burden on the user when getting on and off the vehicle can be reduced. [Brief description of the drawings]

[0009] [Figure 1] 1 is a schematic diagram illustrating an example of a vehicle dispatch system according to an embodiment of the present invention. [Diagram 2] 4 is a flowchart illustrating an example of a control executed by the vehicle dispatch system according to the embodiment of the present invention. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0010] The present invention will be described below based on the embodiment shown in the drawings. Note that the embodiment described below is merely one example of a specific embodiment of the present invention, and is not intended to limit the present invention.

[0011] First, an example of the configuration of a vehicle dispatch system 1 in an embodiment of the present invention will be described with reference to FIG. 1. The vehicle dispatch system 1 in this embodiment is mainly composed of a user terminal 2, a server 3, and a vehicle 4. These are connected to each other via a network 5 so as to be able to communicate with each other and to be able to transmit and receive data to each other. When a vehicle dispatch request is made from the user terminal 2 to the server 3 via the network 5, the vehicle dispatch system 1 is configured to select a specific vehicle 4 from a plurality of vehicles 4 managed by the server 3 and output an instruction to have the specific vehicle 4 pick up the user 6. The network 5 referred to here may be, for example, a public communication network such as the Internet, a WAN [Wide Area Network] which is a wide area information communication network, or other communication networks, or a conventionally known communication network as described in the above-mentioned Patent Document 1.

[0012] The user terminal 2 is, for example, an appropriate terminal device that allows the user to make a vehicle dispatch request. The user terminal 2 may be a device dedicated to the vehicle dispatch system 1, or may be an information processing device including a smart device (such as a smartphone, a personal computer, or a tablet terminal) with a predetermined application installed. The user terminal 2 may also have a self-location estimation function using a GPS [Global Positioning System] or a base station. The user terminal 2 can input information required for requesting a vehicle dispatch, and display the results of the vehicle dispatch request, etc. Examples of the necessary information include basic information required for a vehicle dispatch request such as age, sex, date and time of dispatch, and the designation of the boarding or disembarking point, as well as detailed information such as biometric information of the user 6 and requests regarding the vehicle 4 to be dispatched. Note that the input of these basic and detailed information by the user 6 may be simplified by providing options, for example. In addition, these pieces of information can be substituted by reading out information registered in advance by inputting an ID and password set in advance by the user 6.

[0013] The vehicle 4 is managed or registered in the server 3, and is configured to be able to receive dispatch instructions via communication on a network. The vehicle 4 is configured to perform data communication with the server 3, for example, via a DCM [Date Communication Module]. The vehicle 4 is also equipped with a self-location estimation function using a GPS or a base station. Note that these communication functions may be configured so that the vehicle 4 does not directly communicate with the server 3, but rather the driver or the like brings in a terminal that can be used by fitting it into a predetermined position, such as the instrument panel of the vehicle 4, and communicates with the server 3. The vehicle 4 may be an existing general vehicle (such as an engine vehicle, an electric vehicle, a hybrid vehicle, or a fuel cell vehicle) as long as it can receive dispatch instructions from the server 3. The vehicle 4 is not limited to a manually operated vehicle that runs by operating the vehicle, but may be an automatically operated vehicle that runs by automatically controlling the driving operation without relying on the driving operation of the driver. Furthermore, the registered vehicle 4 may be, for example, a three-row seat minivan with two additional rows of seats behind the driver's seat, or a so-called welfare vehicle with a so-called lift-up seat that allows the passenger seat to be raised and lowered, or a luggage compartment that is configured so that it can be raised and lowered automatically while the occupant is in a wheelchair.

[0014] The server 3 is a computer that provides services, and has a function of providing information and processing results based on a request for dispatching a vehicle received from a user 6. The server 3 mainly includes a user information acquisition unit 7, a judgment unit 8, a location information acquisition unit 9, a boarding / alighting position setting unit 10, a dispatched vehicle selection unit 11, a seat position setting unit 12, a storage unit 13, and a notification unit 14.

[0015] When the server 3 receives a dispatch request from the user 6, the user information acquisition unit 7 is configured to acquire basic information such as the date and time of dispatch or disembarkation, the registered gender, age, residential area, and the number of times dispatch has been used, input by the user terminal 2, as well as physical information and biometric information of the user 6. The physical information of the user 6 here is information that predicts that the user 6 will have difficulty getting on and off the vehicle 4, such as being elderly, having anxiety about the legs and hips due to injury or fatigue, or having difficulty walking normally. In addition, as disclosed in Patent Document 1, the biometric information may be physical quantities obtained by quantifying biological phenomena such as pulse, blood pressure, breathing, heart rate, brain waves, and sweating using a sensor. Such information may be not only information input from the user terminal 2, but also biometric information based on body movements detected by a sensor such as a so-called wearable device.

[0016] The determination unit 8 determines whether a predetermined action is required for the user 6 requesting a vehicle dispatch based on the information of the user 6 acquired by the user information acquisition unit 7 and the past history of the user 6 stored in the storage unit 13. The predetermined action is to select a vehicle 4, a riding position of the vehicle 4, or a seat in the vehicle that reduces the burden on the user 6 when getting on or off the dispatched vehicle 4. The determination unit 8 may, for example, determine whether a predetermined action is required for the user 6 requesting a vehicle dispatch this time by comparing the above-mentioned physical information and biometric information of the user 6 with the physical information and biometric information of other users 6 who have required a predetermined action in the past that are stored in the storage unit 13 of the server 3, or may determine that a predetermined action is required due to a request from the user 6. Alternatively, when comparing the biometric information, the physical quantity of the user 6, such as the heart rate and sweating, quantified by a sensor, may be compared with the physical quantity of the user 6 who has performed a predetermined action in the past, and the fatigue level may be predicted based on the correlation between them.

[0017] The location information acquisition unit 9 acquires map information, road surface conditions, and the like. Then, the location information acquisition unit 9 acquires information such as map information and road surface conditions around the location where the user 6 wishes to board or disembark, which are acquired by the user information acquisition unit 7. The road surface conditions are information necessary for determining whether the location is available for pick-up, such as the congestion status of the road and whether or not a temporary stop is possible due to traffic conditions. Furthermore, the road surface conditions are information regarding the existence of obstacles that may be present when walking between the sidewalk where the user 6 waits and the location where the dispatched vehicle 4 will stop temporarily, such as a curb near the location where the user 6 wishes to board or disembark, or the presence or absence of a step between the sidewalk and the roadway. These pieces of information may be based on the map information and road surface conditions stored in the storage unit 13 of the server 3, or may be configured to acquire such information from infrastructure equipment such as roadside devices including optical beacons and radio wave beacons.

[0018] The boarding and alighting position setting unit 10 determines a suitable point on the road for the user 6 to board or disembark. That is, the boarding and alighting position setting unit 10 acquires map information and road surface conditions acquired by the point information acquisition unit 9, and searches and determines a point where the user 6 can board or disembark comfortably from the information. Specifically, the boarding and alighting position setting unit 10 searches for a point where there is no obstacle such as a step or a curb between the sidewalk and the roadway as described above, or a point where the obstacle can be avoided, in the vicinity of the point where the user 6 wishes to board or disembark. Alternatively, the boarding and alighting position setting unit 10 searches for information such as other parked vehicles, traffic volume, and the presence or absence of poles or guardrails on the sidewalk. Then, the boarding and alighting position setting unit 10 combines the information to determine a boarding position and alighting position suitable for the user 6, that is, a position where it is easy to board and disembark.

[0019] The dispatch vehicle selection unit 11 selects a specific vehicle 4 to be dispatched to the user 6 from a plurality of vehicles 4 managed by the server 3. The dispatch vehicle selection unit 11 selects the vehicle 4 that best matches the conditions of the user 6, such as the desired date and time of the user 6, the boarding position determined by the boarding / alighting position setting unit 10, the biometric information and physical information of the user 6, and requests. For example, if the user 6 uses a wheelchair, a vehicle 4 that can be boarded while in the wheelchair is dispatched, or a vehicle 4 equipped with a lift-up seat is selected as the vehicle 4 to be dispatched if assistance is possible. Alternatively, if the boarding / alighting position is inevitably set at a point where the sidewalk is higher than the roadway due to road surface conditions, the dispatch vehicle 4 is configured to select a vehicle 4 that minimizes the height difference between the sidewalk ground and the floor of the vehicle 4 as much as possible.

[0020] The seat position setting unit 12 decides in which seat the user 6 should sit in the dispatched vehicle 4. That is, it judges in which seat in the vehicle 4 it is appropriate for the user 6 to sit in accordance with the biometric information, requests, etc. An appropriate seat is, for example, a seat that avoids the third row of a minivan as described above, a seat that is closest to the door of the vehicle, or, in the case of the user 6 using a wheelchair, a seat that can be lifted up in a welfare vehicle as described above, or a seat that can be boarded while remaining in the wheelchair.

[0021] The storage unit 13 may be a conventionally known device such as a memory device such as a random access memory (RAM) or a read only memory (ROM) as described in the above-mentioned Patent Document 1. The storage unit 13 stores programs, various databases, tables, files, and the like. That is, the storage unit 13 stores map information, road surface conditions, basic registration information of the user 6, previously obtained biometric information, physical information, and the like. For example, the map information and road surface conditions are updated periodically, and information about the user 6 is updated when information is input by the user 6.

[0022] The notification unit 14 is configured to notify the user terminal 2 and the selected predetermined vehicle 4 of appropriate information. The notification unit 14 is configured to notify the user terminal 2 of information such as the date and time when the vehicle 4 is dispatched and the boarding point, information about the dispatched vehicle (information about the type, color, number, etc. of the vehicle), and detailed information such as the presence or absence of passengers in the dispatched vehicle and which seats they should sit in. In addition, the notification unit 14 is configured to notify the selected predetermined vehicle 4 of basic information such as the date and time and pick-up point, the age and sex of the user 6, and information about the characteristics of the user 6 such as whether the above-mentioned predetermined response is necessary.

[0023] Next, a control for dispatching a vehicle 4 by the vehicle dispatch system 1 configured as above will be described. Fig. 2 is a flowchart for explaining the control for dispatching a vehicle 4 by determining the vehicle to be dispatched and its boarding position and seat position based on information input by the user 6 when a vehicle dispatch request is received from the user 6. This flowchart is executed when the server 3 receives a vehicle dispatch request from the user terminal 2.

[0024] First, when the server 3 receives a request for vehicle dispatch from the user 6, it acquires information about the user 6 who is requesting the dispatch (step S1). As described above, the acquired information about the user 6 includes the date and time and the location where the user 6 desires to dispatch the vehicle, as well as information necessary for determining the vehicle 4 to be dispatched, such as the user's biometric information, physical information, and requests. This information may be acquired, for example, by inputting it from a predetermined application on the user terminal 2, or, if the user 6 has used the vehicle dispatch system 1 multiple times, the information may be acquired by referring to the physical information of the user 6, past vehicle dispatch request history, and the like, based on a database stored in the storage unit 13.

[0025] After acquiring the information of the user 6, it is determined whether or not the above-mentioned predetermined response is necessary for the user 6 who requested the dispatch (step S2). That is, the judgment unit 8 judges whether or not the predetermined response should be taken based on the user information acquired in step S1. The judgment unit 8 of the server 3 makes the above judgment based on the past data stored in the memory unit 13, whether or not there is an input from the user 6 indicating a desire for a predetermined response, and the like. As a result, if it is determined that it is not necessary to execute the predetermined response for the user 6, that is, if the judgment in step S2 is negative, the server 3 controls to perform a normal dispatch of a vehicle for the user 6 (step S6).

[0026] The normal vehicle dispatch here means dispatching a predetermined vehicle 4 from among a plurality of vehicles 4 managed by the server 3 to a location desired by the user 6 without executing the above-mentioned predetermined response. That is, the dispatch vehicle selection unit 11 acquires map information and road surface conditions from the location information acquisition unit 9, and selects the most suitable vehicle among the vehicles that can reach the time and location desired by the user 6 as the predetermined vehicle based on the current location of each vehicle, the destination to which the vehicle is heading, traffic congestion information, etc. The server 3 notifies the user 6 of a dispatch plan such as the dispatch date and time, boarding and alighting positions, information on the characteristics of the vehicle 4, and the presence or absence of passengers from the notification unit 14. The server 3 is also configured to transmit the date and time, pick-up location and destination, user information, etc. to the selected vehicle 4 from the notification unit 14. Then, if the user 6 does not input a negative response to the transmitted dispatch plan, the selected vehicle is dispatched according to the dispatch plan, and conversely, if the user 6 has some request regarding the dispatch plan, the dispatch plan is modified according to the request and dispatched.

[0027] On the other hand, if the result of the determination in step S2 is affirmative, the location information acquisition unit 9 acquires map information and road surface conditions around the location where the user 6 wishes to board or disembark (step S3). Then, information that may be an obstacle when the user 6 boards or disembarks the vehicle 4 around the location where the user 6 wishes to board or disembark is acquired. After acquiring the necessary information on the map information and road surface conditions, the boarding and disembarking position setting unit 10 determines the location where the user 6 boards the dispatched vehicle 4 or disembarks from the vehicle 4. That is, based on the map information and road surface conditions acquired in step S3, a location that places less strain on the user 6 around the location where the user 6 wishes to board or disembark the vehicle 4 is set as the boarding or disembarking position. For example, the location where the vehicle will stop temporarily is determined by selecting a location where the difference in height between the dispatched vehicle 4 and the ground where the user 6 boards is the smallest, or a location where the user 6 can turn from the sidewalk to the roadway between the curbs.

[0028] Once the boarding and disembarking positions of the user 6 are set, the vehicle to be dispatched is selected by the dispatched vehicle selection unit 11 (step S4). The dispatched vehicle selection unit 11 selects a vehicle 4 that satisfies the above-mentioned conditions from the multiple vehicles 4 managed by the server 3 as a specified vehicle 4 to be dispatched to the user 6. For example, if boarding and disembarking at a point where there is a difference in elevation between the sidewalk and the roadway is unavoidable, a vehicle 4 that minimizes the difference in elevation between the sidewalk ground and the floor of the vehicle 4 is selected.

[0029] An example of a process in which the dispatch vehicle selection unit 11 selects a vehicle 4 when a vehicle dispatch is requested immediately by the user 6 will be described. First, the current location of each vehicle is identified by a GPS or the like installed in each vehicle 4. From the acquired current location of each vehicle 4 and map information previously stored in the storage unit 13, the optimal route or the shortest route from the current location of the vehicle to the dispatch desired point of the user 6 is searched for, for example, by using the Dijkstra algorithm or the like. Furthermore, road information and traffic congestion information are acquired from infrastructure facilities such as the above-mentioned roadside device, and the required time from the current location of each vehicle 4 to the dispatch desired point of the user 6 or the boarding position determined by the boarding and alighting position setting unit 10 is calculated. Alternatively, when a vehicle 4 with another destination set is selected, the required time is calculated if the destination is passed through. Then, the vehicle that can respond to the user 6's biometric information and request is selected from the vehicles 4 with the shortest calculated required time.

[0030] If the vehicle 4 most suitable for allocation to the user 6 has already been reserved, the system may inquire of the other user 6 who has already reserved whether the vehicle can be changed. If the other user 6 readily agrees to the change of vehicle, the system may be configured to allocate the next most suitable vehicle to the other user 6 and allocate the most suitable vehicle 4 to the user 6 who requires a specific response.

[0031] After selecting the vehicle 4 to be dispatched to the user 6, the seat in the vehicle 4 to which the user 6 is to be guided is selected (step S5). The seat selected here is, for example, the seat closest to the door, or a so-called lift-up seat that can be raised and lowered to the outside of the vehicle with the user 6 on board. If the seat closest to the door of the vehicle 4 is taken and a user 6 who needs a certain response gets on later, the user terminal 2 may be notified to request another user 6 who has already boarded to move their seat, or the vehicle 4 may be notified so that the driver can request the other user 6. If the other user 6 readily accepts the change of seat in the vehicle 4, the other user 6 may be prompted to move their seat when the user 6 who needs a certain response gets on.

[0032] Once the vehicle to be dispatched to user 6, the boarding and disembarking locations of that vehicle, and the seat to be occupied are determined by the above-mentioned control, the server 3 notifies the user terminal 2 of a vehicle dispatch plan including this information and requests approval. Once approval is given by user 6, the server 3 notifies the vehicle 4 selected as the vehicle to be dispatched of the date and time, boarding and disembarking locations, characteristics of user 6, etc., and outputs an instruction to pick up user 6, thus ending this control.

[0033] According to this vehicle dispatch system 1, when a vehicle dispatch is requested, the server 3 acquires biometric information and physical information in addition to basic information such as the age and sex of the user 6. Then, based on the information, it is judged whether or not a predetermined measure is necessary for the user 6 who has requested a vehicle dispatch to get on and off the vehicle 4, that is, whether or not the user 6 may have difficulty getting on and off the vehicle and measures are necessary to prevent this. If it is judged that a predetermined measure is necessary, in addition to dispatching an appropriate vehicle, the boarding and alighting position and seat position are set to be positions that are less burdensome for the user 6. That is, for the user 6 who is judged to need a predetermined measure, for example, a boarding position that reduces the step when getting from the sidewalk to the roadway when getting on the vehicle 4 is set, a vehicle with a small height difference between the ground at the boarding and alighting point and the floor of the vehicle is dispatched, or the seat position closest to the door of the vehicle 4 is set as the seat to be seated. Therefore, it is possible to avoid or suppress the user 6 from having difficulty getting on and off the vehicle 4 due to age, injury, fatigue, etc., and therefore it is possible to provide a comfortable vehicle dispatch service. In addition, this reduces the need for other users to give way to users 6 inside the vehicle or to assist user 6 in getting on or off the vehicle, thereby ensuring comfort for other users 6 as well.

[0034] Although the embodiment of the present invention has been described above, the present invention is not limited to the above-mentioned examples, and may be modified as appropriate within the scope of achieving the object of the present invention. For example, the boarding position and seat position of the dispatched vehicle may be determined by machine learning based on artificial intelligence (AI). For example, the seat position derived by machine learning such as deep learning may be determined from biometric information and physical information about the user 6 who has previously used the dispatched vehicle, and information such as what seat position was selected when a predetermined response was performed. Alternatively, a large amount of data about a point determined to be less burdensome for the user 6 may be learned, and when the user 6 wishes to get on and off around that point, the optimal boarding and alighting point may be determined based on the learning results. In addition, the data is not limited to those stored in the server 3, and may be acquired from so-called big data that is accumulated and updated from time to time in a server (not shown) such as an external data center.

[0035] In addition, although the above control is executed by the server 3, a part of the control may be executed by the user terminal 2 or the vehicle 4 as necessary. Furthermore, it is sufficient to execute at least one of the setting of the boarding and alighting position of the user 6 by the boarding and alighting position setting unit 10 and the setting of the seat position of the user 6 by the seat position setting unit 12. Even in this case, the burden on the user 6 who needs the above-mentioned predetermined action when boarding and alighting the vehicle 4 can be reduced. In this embodiment, the above control is executed only for the user 6 who needs the above-mentioned predetermined action based on the physical information, the biological information, etc., but for example, the boarding position and the seat position may be set so as to reduce the burden on the user 6 even during normal vehicle dispatch. Similarly, even if the user 6 is a user who performs normal vehicle dispatch, a seat may be selected so that the user 6 can easily board and alight from the vehicle. In other words, when a user 6 is sharing a ride with another user 6, the user 6 who gets on later or gets off earlier may be guided to a seat closer to the door of the vehicle 4. [Explanation of symbols]

[0036] 1. Vehicle dispatch system 2. User terminal 3 Server 4. Vehicles 5. Network 6 Users 7 User information acquisition section 8 Judgment Department 9 Location information acquisition section 10. Boarding and alighting position setting section 11 Vehicle selection section 12 Seat position setting section 13 Storage section 14 Notification Department

Claims

[Claim 1] A vehicle allocation system including a server that selects a predetermined vehicle from a plurality of vehicles based on a vehicle allocation request from a user and allocates the selected predetermined vehicle to the user, a user information acquisition unit that acquires biometric information and physical information of the user when a vehicle dispatch request is received from the user; a determination unit that determines whether or not a predetermined measure is necessary to reduce a burden on the user when dispatching a vehicle, based on the biometric information and the physical information of the user; a boarding / alighting position setting unit that sets a boarding point and an alighting point of the user, and a seat position setting unit that selects a seat in which the user should sit in the specified vehicle; When the determination unit determines that the predetermined action is necessary for the user, The boarding and alighting position setting unit is configured to set the boarding point and the alighting point of the user based on map information and road surface conditions around a point where the user wishes to board and alight and the user information, The seat position setting unit has a function of selecting a seat in which the user should sit in the specified vehicle selected based on the points where the user wishes to get on and off and the user information, and notifying or requesting the other user to move seats if the selected seat is occupied by another user. A vehicle dispatch system characterized by:

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