HELP LINKING MANAGEMENT DEVICE, HELP LINKING MANAGEMENT METHOD, AND HELP LINKING MANAGEMENT PROGRAM

Abstract

To provide a help linking management apparatus, a help linking management method, and a help linking management program that manage a help in association with items or events on a screen in advance.SOLUTION: A help linking management apparatus is configured to: identify an event to which a help is linked; acquire help event data in which a job ID indicating which job that starts the help liked to the event is performed and an event type indicating which timing to start the help occurs are set; acquire an article of the help to be linked to the event; register the help event data as a record of a help event management master; acquire the help article linking data in which an article type indicating a type of the article and a header ID indicating the article are set; and registers the help article linking data, as a record of a help article linking master, in association with the record of the help event management master.SELECTED DRAWING: Figure 4

Description

[Technical field]

[0001] The present invention relates to a help association management device, a help association management method, and a help association management program. [Background technology]

[0002] Patent document 1 discloses a configuration in which, when the occurrence of an event such as an error is detected while a user is using a personal computer, search keywords related to the event are generated, the search keywords are searched for in multiple search engines, and the search results are presented to the user as solutions for dealing with the event. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2011-210180 A Summary of the Invention [Problem to be solved by the invention]

[0004] However, in the invention described in Patent Document 1, the search results are obtained from sites such as bulletin boards and question sites, which poses the problem that information posted by malicious posters and whose veracity is unknown is presented to the user as a solution to dealing with an event.

[0005] The present invention has been made in consideration of the above-mentioned problems, and aims to provide a help linking management device, a help linking management method, and a help linking management program that can link help to items or events on a screen in advance and manage it. [Means for solving the problem]

[0006] In order to solve the above-mentioned problems and achieve the object, the help linking management device of the present invention is a help linking management device equipped with a memory unit and a control unit, wherein the memory unit comprises an article storage means for storing help articles, and the control unit comprises an event identification means for identifying an event to which the help is to be linked, a help event acquisition means for acquiring help event data in which a job ID indicating which job will launch the help linked to the event and an event type indicating when the help will be launched are set, an article acquisition means for acquiring the help article to be linked to the event, a help event management registration means for registering the help event data as a record in a help event management master, and a help article linking registration means for acquiring help article linking data in which an article type indicating the type of the article acquired by the article acquisition means and a header ID indicating the article to be displayed are set, linking the help article linking data to a record in the help event management master, and registering the help article linking data as a record in the help article linking master.

[0007] In addition, in the help linking management device of the present invention, the control unit is further characterized by having an article display means for identifying a record in the help event management master that matches the event when the event occurs, and identifying a record in the help article linking master that is linked to the record in the help event management master, thereby displaying the help article related to the timing of the event occurrence.

[0008] In addition, in the help linking management device of the present invention, the help event acquisition means acquires the help event data in which, when the event is item input, the job ID indicating which job will launch the help linked to the event, the event type indicating at what timing the help will be launched, and a control ID indicating which item the help will be launched to control are set.

[0009] In addition, in the help linking management device of the present invention, the help event acquisition means acquires the help event data in which, when an error occurs in the event, the job ID indicating which job will launch the help linked to the event, the event type indicating at what timing the help will be launched, a control ID indicating which item the help will be launched to control, and a message CD indicating a message to be sent when the help is launched are set.

[0010] In addition, in the help linking management device of the present invention, the help event acquisition means is characterized in that, when the event is job activation, it acquires the help event data in which the job ID indicating which job will activate the help linked to the event and the event type indicating at what timing the help will be activated are set.

[0011] In addition, in the help linking management device of the present invention, the memory unit further includes a viewing authority memory means for storing a viewing authority master set by linking a user, the article type indicating the type of the article in the help, the header ID indicating the article to be displayed, and the viewing authority for the help, and the article display means is further characterized in that it determines whether the user who caused the event has the viewing authority for the help based on the viewing authority master.

[0012] In addition, in the help linking management device of the present invention, the article acquisition means is characterized in that it acquires the article of the help to be linked to the event selected from the article storage means, or a new article of the help to be linked to the event.

[0013] In the help association management device according to the present invention, the event occurrence is when an item is input, when a job is started, when data is updated, when data is deleted, when an error occurs, or when data is registered.

[0014] Furthermore, a help linking management method according to the present invention is a help linking management method to be executed by a help linking management device having a memory unit and a control unit, the memory unit having an article storage means for storing help articles, and the method includes an event identification step to be executed by the control unit, of identifying an event to link the help to, a help event acquisition step to acquire help event data in which a job ID indicating which job will launch the help linked to the event and an event type indicating when the help will be launched are set, an article acquisition step to acquire the help article to be linked to the event, a help event management registration step to register the help event data as a record in a help event management master, and a help article linking registration step to acquire help article linking data in which an article type indicating the type of the article acquired in the article acquisition step and a header ID indicating the article to be displayed are set, linking the help article linking data to a record in the help event management master, and registering the help article linking data as a record in the help article linking master.

[0015] Furthermore, a help linking management program according to the present invention is a help linking management program to be executed by a help linking management device having a memory unit and a control unit, the memory unit having an article storage means for storing help articles, and the control unit is caused to execute an event identification step of identifying an event to link the help to, a help event acquisition step of acquiring help event data in which a job ID indicating which job will launch the help linked to the event and an event type indicating when the help will be launched are set, an article acquisition step of acquiring the help article to be linked to the event, a help event management registration step of registering the help event data as a record in a help event management master, and a help article linking registration step of acquiring help article linking data in which an article type indicating the type of the article acquired in the article acquisition step and a header ID indicating the article to be displayed are set, linking the help article linking data to a record in the help event management master, and registering the help article linking data as a record in the help article linking master. Effect of the Invention

[0016] According to the present invention, by linking help with items or events on the screen, it is possible to present necessary information at the necessary timing. Also, according to the present invention, it is possible to easily understand what a user should do by starting a job to be executed. Also, according to the present invention, it is possible to display a solution in real time, so that the user can take action by himself. Also, according to the present invention, it is possible to guide a user to a specified manual from among many manuals at a specified timing. Also, according to the present invention, it is possible to manage a plurality of patterns of linking in one table. Also, according to the present invention, it is possible to make the viewing of help creator-dependent by specifying help and timing, rather than user-dependent. [Brief description of the drawings]

[0017] [Figure 1] FIG. 1 is a diagram illustrating an example of a conventional job solution process. [Diagram 2] FIG. 2 is a diagram showing an example of the help association management process in this embodiment. [Diagram 3] FIG. 3 is a diagram showing an example of the help association management process in this embodiment. [Figure 4] FIG. 4 is a block diagram showing an example of the configuration of the help association management device in this embodiment. [Diagram 5] FIG. 5 is a diagram showing an example of a master configuration in this embodiment. [Figure 6] FIG. 6 is a flowchart showing an example of the process of the help association management device in this embodiment. [Figure 7] FIG. 7 is a diagram showing an example of the help event data acquisition process in this embodiment. [Figure 8] FIG. 8 is a diagram showing an example of the help article linking data creation process in this embodiment. [Figure 9] FIG. 9 is a flowchart showing an example of the process of the help association management device in this embodiment. [Figure 10] FIG. 10 is a diagram showing an example of the linked help request process in this embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0018] DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described in detail with reference to the drawings. However, the present invention is not limited to the embodiment.

[0019] [1. Overview] First, an overview of the present invention will be described with reference to Fig. 1 to Fig. 3. Fig. 1 is a diagram showing an example of a conventional job solving process. Fig. 2 to Fig. 3 are diagrams showing an example of a help linking management process in this embodiment.

[0020] In the past, when an error occurred while using a computer, the message displayed did not provide specific information, and it was not possible to guide the user to the next action. Therefore, in the past, when the user did not know what to do next, they had to go and get the information themselves. Also, in the past, all the necessary data was created manually, and there were cases where the necessary data could not be created due to a setting error.

[0021] For example, in the past, as shown in Figure 1, if a user wanted to know about each order category during the order input process, the user had to solve the problem by searching for the desired information from a number of documents.

[0022] Therefore, in this embodiment, when a user wants to know about each order category during the order input process, a mechanism is provided whereby the user can solve the problem by simply clicking on the help linked in advance to the order category and following the guidance, as shown in Fig. 2. That is, in this embodiment, as shown in Fig. 3, help can be linked to items and events on the screen (when an error occurs, when starting up, etc.), and linking management is possible so that the specified help is displayed at the time desired by the user, making it possible for the user to view the specified help from among many helps at the specified time, eliminating the need for the viewer to search for the help they want to check.

[0023] [2. Configuration] An example of the configuration of the help association management device 100 according to this embodiment will be described with reference to Fig. 4 and Fig. 5. Fig. 4 is a block diagram showing an example of the configuration of the help association management device 100 in this embodiment.

[0024] 4, the help association management device 100 is a commercially available desktop personal computer. Note that the help association management device 100 is not limited to a stationary information processing device such as a desktop personal computer, and may be a portable information processing device such as a commercially available notebook personal computer, a PDA (Personal Digital Assistant), a smartphone, or a tablet personal computer.

[0025] The help association management device 100 includes a control unit 102, a communication interface unit 104, a storage unit 106, and an input / output interface unit 108. The units included in the help association management device 100 are connected to each other so as to be able to communicate with each other via any communication path.

[0026] The communication interface unit 104 communicatively connects the help association management device 100 to the network 300 via a communication device such as a router and a wired or wireless communication line such as a dedicated line. The communication interface unit 104 has a function of communicating data with other devices via the communication line. Here, the network 300 has a function of connecting the help association management device 100 and the PC 201 so that they can communicate with each other, and is, for example, the Internet or a LAN (Local Area Network).

[0027] The storage unit 106 stores various databases, tables, files, and the like. The storage unit 106 records computer programs for cooperating with an operating system (OS) to give instructions to a central processing unit (CPU) to perform various processes. For example, memory devices such as random access memory (RAM) and read only memory (ROM), fixed disk devices such as hard disks, flexible disks, and optical disks can be used as the storage unit 106. The storage unit 106 includes a help event management master 106a, a help article linking master 106b, an article database 106c, and a viewing authority master 106d.

[0028] The help event management master 106a is a master in which a job ID indicating which job will activate help, an event type indicating when help will be activated, and / or a control ID indicating which item help will be activated to be controlled are linked together. Here, the help event management master 106a may be set in which a key for identifying a record, a job ID, an event type, a control ID, and / or a message CD (code) indicating a message when help is activated are linked together.

[0029] The help article linking master 106b is a master that is set by linking an article type (system KBN) indicating the type of help article and a header ID indicating the article to be displayed. Here, the help article linking master 106b may be set by linking a key that identifies a record, a parent key that indicates the record in the linked help event management master 106a, an article type, and / or a header ID. In this way, the help article linking master 106b may manage which help article is to be displayed in which event of which job.

[0030] The article database 106c stores articles. Here, the article database 106c may store help articles. The article database 106c may also store an article type (SystemKBN) and / or a header ID, etc., in association with the article.

[0031] The viewing authority master 106d is a master in which a user, an article type indicating the type of help article, a header ID indicating the article to be displayed, and a viewing authority for the help are associated with each other and set.

[0032] Here, an example of a master configuration in this embodiment will be described with reference to Fig. 5. Fig. 5 is a diagram showing an example of a master configuration in this embodiment.

[0033] 5, in this embodiment, the help event management master 106a and the help article linking master 106b are linked using a key that identifies a master record and a parent key that indicates the linked record of another master. Here, in this embodiment, articles to be displayed in the help are managed for each manual or FAQ, and a unique article can be obtained by the system KBN and header ID.

[0034] Returning to FIG. 4, the input / output interface unit 108 is connected to an input device 112 and an output device 114. The output device 114 may be a monitor (including a touch panel), a speaker, or a printer. The input device 112 may be a keyboard, a mouse, a microphone, or a monitor that cooperates with a mouse to realize a pointing device function. In the following, the output device 114 may be referred to as the monitor 114 or the printer 114, and the input device 112 may be referred to as the keyboard 112 or the mouse 112.

[0035] The control unit 102 is a CPU or the like that performs overall control of the help linking management device 100. The control unit 102 has an internal memory for storing control programs such as an OS, programs that define various processing procedures, required data, and the like, and executes various information processing based on these stored programs. In terms of functional concept, the control unit 102 includes an event identification unit 102a, a help event acquisition unit 102b, an article acquisition unit 102c, a help event management registration unit 102d, a help article linking registration unit 102e, and an article display unit 102f.

[0036] The event identification unit 102a identifies an event to which help is to be linked. When an event is selected by the user, the event identification unit 102a may identify the selected event as an event to which help is to be linked.

[0037] The help event acquisition unit 102b acquires help event data. Here, the help event acquisition unit 102b may acquire help event data in which a job ID indicating which job will start help associated with the event and an event type indicating when help will be started are set. If the event is an item input, the help event acquisition unit 102b may acquire help event data in which a job ID indicating which job will start help associated with the event, an event type indicating when help will be started, and a control ID indicating which item will be controlled when help is started are set. If the event is an error occurrence, the help event acquisition unit 102b may acquire help event data in which a job ID indicating which job will start help associated with the event, an event type indicating when help will be started, a control ID indicating which item will be controlled when help is started, and a message CD indicating a message when help is started are set. In addition, when the event is job activation, the help event acquisition unit 102b may acquire help event data in which a job ID indicating which job will activate the help associated with the event and an event type indicating when the help will be activated are set.

[0038] The article acquisition unit 102c acquires an article. Here, the article acquisition unit 102c may acquire a help article to be linked to the event. The article acquisition unit 102c may also acquire a help article to be linked to the event selected from the article database 106c, or a new help article to be linked to the event.

[0039] The help event management registration unit 102d registers the help event data as a record in the help event management master 106a.

[0040] The help article linking registration unit 102e acquires help article linking data in which an article type indicating the type of article and a header ID indicating the article to be displayed are set. Here, the help article linking registration unit 102e may acquire the help article linking data in which an article type indicating the type of article acquired by the article acquisition unit 102c and a header ID indicating the article to be displayed are set, and may register the help article linking data as a record in the help article linking master 106b by linking it to a record in the help event management master 106a.

[0041] The article display unit 102f displays a help article. Here, the article display unit 102f may display a help article related to the timing of the event occurrence based on the help event management master 106a and the help article linking master 106b when an event occurs. Also, the article display unit 102f may display a help article related to the timing of the event occurrence by identifying a record in the help event management master 106a that matches the event when an event occurs and identifying a record in the help article linking master 106b that is linked to the record in the help event management master 106a. Also, the article display unit 102f may determine whether or not the user who caused the event has the permission to view the help based on the viewing permission master 106d. Also, the event occurrence may be when an item is input, when a job is started, when data is updated, when data is deleted, when an error occurs, when data is registered, or the like.

[0042] [3. Specific Examples] A specific example of this embodiment will be described with reference to FIGS.

[0043] [Help pegging management process] An example of the help association management process in this embodiment will now be described with reference to Fig. 6. Fig. 6 is a flowchart showing an example of the process of the help association management device 100 in this embodiment.

[0044] As shown in FIG. 6, when a user presses a button on the job screen via the input device 112 to start linking and selects which event to link, the event identification unit 102a identifies the selected event as the event to link help to (step SA-1).

[0045] Then, if the selected event is item input (step SA-1: item), the help event acquisition unit 102b acquires help event data in which the job ID, event type = 1 (item), and control ID are set (step SA-2), and transitions the processing to step SA-5.

[0046] In addition, if an error occurs in the selected event (step SA-1: error), the help event acquisition unit 102b acquires help event data in which the job ID, event type = 2 (error), control ID, and message CD are set (step SA-3), and transitions the processing to step SA-5.

[0047] In addition, if the selected event is job startup (step SA-1: startup), the help event acquisition unit 102b acquires help event data in which the job ID and event type = 3 (startup) are set (step SA-4), and transitions the processing to step SA-5.

[0048] Then, the article acquiring unit 102c acquires a help article linked to the selected event selected from the article database 106c, or a new help article linked to the selected event (step SA-5).

[0049] Then, the help event management registration unit 102d stores the help event data acquired by the help event acquisition unit 102b as a record in the help event management master 106a (step SA-6).

[0050] Then, the help article linking registration unit 102e acquires help article linking data in which an article type indicating the type of article acquired by the article acquisition unit 102c and a header ID indicating the article to be displayed are set, links the data to a record in the help event management master 106a, and saves the help article linking data as a record in the help article linking master 106b (step SA-7), and terminates the processing.

[0051] Here, an example of a help association management process in this embodiment will be described with reference to Fig. 7 and Fig. 8. Fig. 7 is a diagram showing an example of a help event data acquisition process in this embodiment. Fig. 8 is a diagram showing an example of a help article association data creation process in this embodiment.

[0052] As shown in FIG. 7, in this embodiment, when a user presses a button or hyperlink on a job screen or an error pop-up window to select an event to which help is to be linked, if the selected event is field entry, help event data having the job ID, event type, and control ID set therein is obtained; if the event is an error occurrence, help event data having the job ID, event type, control ID, and message CD set therein is obtained; if the event is job startup, help event data having the job ID indicating which job will launch the help linked to the event and the event type indicating when the help will be launched is obtained.

[0053] Also, as shown in FIG. 8, in this embodiment, after the help event management master data is created, a help screen is displayed on the job screen, and when the help to be linked is selected or created on the help screen, help article linking data is created.

[0054] [Pegging Help Call Processing] An example of associated help call processing in this embodiment will be described with reference to Fig. 9. Fig. 9 is a flowchart showing an example of processing by the help association management device 100 in this embodiment.

[0055] As shown in FIG. 9, when an event occurs, if the event is an item input, the article display unit 102f identifies (obtains) a record in the help event management master 106a with an event type of 1 (item) and a matching job ID and control ID (step SB-1: item), if the event is an error occurrence, the article display unit 102f identifies (obtains) a record in the help event management master 106a with an event type of 2 (error) and a matching job ID, control ID, and message CD (step SB-1: error), if the event is a job start, the article display unit 102f identifies (obtains) a record in the help event management master 106a with an event type of 3 (start) and a matching job ID (step SB-1: start). If the article display unit 102f cannot obtain a record (step SB-1: obtain 0 records), it interrupts the processing of the job being executed. On the other hand, if the article display unit 102f can obtain a record (step SB-1: obtain one or more records), it shifts the processing to step SB-2.

[0056] Then, the article display unit 102f identifies (acquires) a record in the help article linking master 106b that has the key of the record in the help event management master 106a (step SB-2). If the article display unit 102f is unable to acquire a record (step SB-2: 0 records acquired), it suspends the processing of the job being executed. On the other hand, if the article display unit 102f is able to acquire a record (step SB-2: 1 or more records acquired), it shifts the processing to step SB-3.

[0057] The article display unit 102f then checks the help viewing authority of the user who caused the event based on the viewing authority master 106d (step SB-3). If the article display unit 102f determines that the user does not have viewing authority (step SB-3: no authority), it suspends the processing of the job being executed. On the other hand, if the article display unit 102f determines that the user has viewing authority (step SB-3: authority), it shifts the processing to step SB-4.

[0058] Then, the article display unit 102f causes the output device 114 to display a help article related to the timing of the event occurrence (step SB-4), and ends the process.

[0059] Here, an example of the associated help calling process in this embodiment will be described with reference to Fig. 10. Fig. 10 is a diagram showing an example of the associated help calling process in this embodiment.

[0060] As shown in FIG. 10, in this embodiment, when an event occurs, a record that matches some or all of the event type, job ID, control ID, and message CD depending on the type of event is searched for in the help event management master 106a.

[0061] [4. Other embodiments] The present invention may be embodied in various different embodiments other than those described above within the scope of the technical concept set forth in the claims.

[0062] For example, among the processes described in the embodiments, all or part of the processes described as being performed automatically can be performed manually, or all or part of the processes described as being performed manually can be performed automatically using known methods.

[0063] In addition, the processing procedures, control procedures, specific names, information including parameters such as registered data and search conditions for each process, screen examples, and database configurations shown in this specification and drawings may be changed as desired unless otherwise specified.

[0064] Furthermore, with regard to the help association management device 100, each of the components shown in the figures is a functional concept, and the device does not necessarily have to be physically configured as shown in the figures.

[0065] For example, the processing functions of the help association management device 100, particularly the processing functions performed by the control unit 102, may be realized in whole or in part by a CPU and a program interpreted and executed by the CPU, or may be realized as hardware using wired logic. The program is recorded in a non-transient computer-readable recording medium that includes programmed instructions for causing the information processing device to execute the processes described in this embodiment, and is mechanically read by the help association management device 100 as necessary. That is, a computer program for giving instructions to the CPU in cooperation with the OS and performing various processes is recorded in a storage unit such as a ROM or HDD (Hard Disk Drive). This computer program is executed by being loaded into a RAM, and constitutes the control unit in cooperation with the CPU.

[0066] In addition, this computer program may be stored in an application program server connected to the help association management device 100 via any network, and it is also possible to download all or part of it as necessary.

[0067] In addition, the program for executing the process described in this embodiment may be stored in a non-transient computer-readable recording medium, or may be configured as a program product. Here, the "recording medium" includes any "portable physical medium" such as a memory card, a Universal Serial Bus (USB) memory, a Secure Digital (SD) card, a flexible disk, a magneto-optical disk, a ROM, an Erasable Programmable Read Only Memory (EPROM), an Electrically Erasable and Programmable Read Only Memory (EEPROM (registered trademark)), a Compact Disk Read Only Memory (CD-ROM), a Magneto-Optical disk (MO), a Digital Versatile Disk (DVD), and a Blu-ray (registered trademark) Disc.

[0068] Moreover, a "program" is a data processing method written in any language or description method, and may be in any form, such as source code or binary code. Note that a "program" is not necessarily limited to a single configuration, but also includes a configuration that is distributed as a plurality of modules or libraries, and a program that achieves its function by cooperating with a separate program, such as an OS. Note that the specific configuration and reading procedure for reading a recording medium in each device shown in this embodiment, as well as the installation procedure after reading, may use well-known configurations and procedures.

[0069] The various databases etc. stored in the memory unit 106 are storage means such as memory devices such as RAM and ROM, fixed disk devices such as hard disks, flexible disks, and optical disks, and store various programs, tables, databases, and web page files etc. used for various processes and providing websites.

[0070] The help association management device 100 may be configured as an information processing device such as a known personal computer or workstation, or may be configured as the information processing device to which any peripheral device is connected. The help association management device 100 may be realized by installing software (including programs or data) that causes the device to realize the processes described in this embodiment.

[0071] Furthermore, the specific form of distribution and integration of the devices is not limited to that shown in the drawings, and all or part of them can be functionally or physically distributed and integrated in any unit according to various additions or functional loads. In other words, the above-mentioned embodiments can be implemented in any combination, or the embodiments can be implemented selectively. [Industrial Applicability]

[0072] The present invention is useful in all industries that utilize computer systems. [Explanation of symbols]

[0073] 100 Help Linking Management Device 102 Control section 102a Event Specific Section 102b Help event acquisition section 102c Article Acquisition Section 102d Help Event Management Registration Department 102e Help Article Linking Registration Section 102f Article display section 104 Communication interface section 106 Storage section 106a Help Event Management Master 106b Help Article Matching Master 106c Article Database 106d Viewing authority master 108 Input / Output Interface Section 112 Input Devices 114 Output Device 201 PC 300 Network

Claims

1. A help association management device including a storage unit and a control unit, The storage unit is an article storage means for storing help articles; Equipped with The control unit is an event specifying means for specifying an event to which the help is to be linked when the event to which the help is to be linked is selected by a user via a job screen while the user is operating the job screen for executing a job which is a business process other than a help management process; a help event acquisition means for acquiring help event data in which a job ID indicating which job will activate the help associated with the event and an event type indicating when the help will be activated are set; an article acquiring means for acquiring the help article associated with the event selected from the article storage means, or a new help article associated with the event created by the user; a help event management registration means for registering the help event data as a record in a help event management master; a help article linking registration means for acquiring help article linking data in which an article type indicating the type of the article acquired by the article acquisition means and a header ID indicating the article to be displayed are set, and linking the help article linking data to a record in the help event management master, and registering the help article linking data as a record in the help article linking master; A help linking management device comprising:

2. The control unit is an article display means for, when the event occurs, identifying a record in the help event management master that matches the event, and identifying a record in the help article linking master that is linked to the record in the help event management master, thereby displaying the article in the help related to the timing of the event occurrence; The help association management device according to claim 1 , further comprising:

3. The help event acquisition means includes: The help linking management device of claim 1 or 2, characterized in that when the event is item input, the help event data acquired is set with the job ID indicating which job will launch the help linked to the event, the event type indicating at what timing the help will be launched, and a control ID indicating which item the help will be launched to control.

4. The help event acquisition means includes: The help linking management device of claim 1 or 2, characterized in that when an error occurs in the event, the help event data obtained includes the job ID indicating which job will launch the help linked to the event, the event type indicating at what timing the help will be launched, a control ID indicating which item the help will be launched to control, and a message CD indicating the message that will be sent when the help is launched.

5. The help event acquisition means includes: The help linking management device of claim 1 or 2, characterized in that when the event is a job launch, the help event data is acquired in which the job ID indicating which job will launch the help linked to the event, and the event type indicating at what timing the help will be launched, is set.

6. The storage unit is a browsing authority storage means for storing a browsing authority master set by linking the user, the article type indicating a type of the article of the help, the header ID indicating the article to be displayed, and the browsing authority of the help; Further comprising: The article display means includes:

3. The help association management device according to claim 2, further comprising: a processor that determines whether or not the user who has generated the event has the viewing authority for the help, based on the viewing authority master.

7. When the event occurs, 3. The help linking management device according to claim 1, wherein the first and second help links are updated when an item is input, when a job is started, when data is updated, when data is deleted, when an error occurs, or when data is registered.

8. A help association management method to be executed by a help association management device having a storage unit and a control unit, The storage unit is an article storage means for storing help articles; Equipped with The control unit executes an event specifying step of specifying an event to which the help is to be linked when an event to which the help is to be linked is selected by a user via a job screen while the user is operating the job screen for executing a job that is a business process other than a help management process; a help event acquisition step of acquiring help event data in which a job ID indicating which job will activate the help associated with the event and an event type indicating when the help will be activated are set; an article acquisition step of acquiring the help article linked to the event selected from the article storage means or a new help article linked to the event created by the user; a help event management registration step of registering the help event data as a record of a help event management master; a help article linking registration step of acquiring help article linking data in which an article type indicating the type of the article acquired in the article acquisition step and a header ID indicating the article to be displayed are set, linking the help article linking data to a record in the help event management master, and registering the help article linking data as a record in the help article linking master; A help linking management method comprising:

9. A help association management program to be executed by a help association management device having a storage unit and a control unit, The storage unit is an article storage means for storing help articles; Equipped with In the control unit, an event specifying step of specifying an event to which the help is to be linked when an event to which the help is to be linked is selected by a user via a job screen while the user is operating the job screen for executing a job that is a business process other than a help management process; a help event acquisition step of acquiring help event data in which a job ID indicating which job will activate the help associated with the event and an event type indicating when the help will be activated are set; an article acquisition step of acquiring the help article linked to the event selected from the article storage means or a new help article linked to the event created by the user; a help event management registration step of registering the help event data as a record of a help event management master; a help article linking registration step of acquiring help article linking data in which an article type indicating the type of the article acquired in the article acquisition step and a header ID indicating the article to be displayed are set, linking the help article linking data to a record in the help event management master, and registering the help article linking data as a record in the help article linking master; Help pegging management program to run.

Images