Information processing method, information processing system, and program

Abstract

To make it possible to charge a battery of a vehicle.SOLUTION: A system for supporting operation of shared service of an electric vehicle includes: a remaining amount acquisition unit for acquiring a remaining amount of a battery; and an exchange request transmission unit for transmitting a message for instructing exchange of the battery including the remaining amount to one or more exchangers capable of exchanging the battery.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to Information processing method, information processing system, and program Regarding. [Background technology]

[0002] There is known a technology for vehicle sharing in which a server controls whether a vehicle can be driven (see Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2017-169051 A Summary of the Invention [Problem to be solved by the invention]

[0004] Batteries are required to equip vehicles with communication functions, etc. These batteries need to be kept charged.

[0005] The present invention has been made in view of the above background, and Battery replacement compensation will be determined on a case-by-case basis The aim is to provide technology that can [Means for solving the problem]

[0006] The main invention of the present invention for solving the above problem is a system for supporting the operation of a sharing service for electric vehicles, characterized in that it comprises a remaining battery charge acquisition unit that acquires a remaining battery charge, and an exchange request sending unit that transmits a message including the remaining battery charge to one or more battery replacers who are able to replace the battery, instructing them to replace the battery.

[0007] Other problems and solutions disclosed in this application will be made clear in the description of the preferred embodiments of the invention and the drawings. Effect of the Invention

[0008] According to the present invention, a vehicle battery Rewards for exchanges will be determined on a case-by-case basis. can. [Brief description of the drawings]

[0009] [Figure 1] FIG. 1 is a diagram illustrating a bicycle sharing service according to an embodiment of the present invention. [Diagram 2] 1 is a diagram illustrating an example of the overall configuration of an operation support system according to an embodiment of the present invention. [Diagram 3] 2 is a diagram illustrating an example of a hardware configuration of a computer used in the management server 20 and the exchanger terminal 30. FIG. [Figure 4] 2 is a diagram for explaining the functional configuration of a communication device 11, a management server 20, and an exchange terminal 30. FIG. [Diagram 5] 10 is a diagram for explaining the operation of the system relating to replacement of the battery 14. FIG. [Figure 6] FIG. 6 is a diagram showing an example of a screen 61 that displays machine information related to an exchange request. [Figure 7] 13 is a diagram showing an example of a screen 62 presenting the remuneration amount for each port 2. FIG. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0010] <Summary of the Invention> The present invention will be described below with reference to the preferred embodiments thereof. [Item 1] A system for supporting the operation of an electric vehicle sharing service, comprising: A remaining capacity acquisition unit that acquires a remaining capacity of a battery; an exchange request sending unit that sends a message including the remaining capacity to one or more battery replacers capable of replacing the battery, the message instructing the battery to be replaced; An operation support system comprising: [Item 2] The operation support system according to item 1, an exchanger acquisition unit that acquires information identifying the exchanger who replaced the battery; a reward amount determination unit that determines a reward amount for the exchanger according to a remaining amount of the battery; a payment processing unit that performs processing to pay the reward amount to the exchanger; An operation support system comprising: [Item 3] Item 2. An operation support system according to the present invention, The reward amount determination unit further varies the reward amount depending on attributes of the exchanger. An operational support system characterized by: [Item 4] Item 2. An operation support system according to the present invention, The remuneration amount determination unit further varies the remuneration amount depending on a port in which the electric vehicle is parked. An operational support system characterized by: [Item 5] The operation support system according to item 1, A location information receiving unit that acquires location information indicating a location of the electric vehicle is further provided. the exchange request transmission unit notifies the multiple exchangers of a location of the electric vehicle and the remaining charge of the battery included in the vehicle; An operational support system characterized by: [Item 6] Item 5. An operation support system according to item 5, a port information storage unit that stores port information including a location of a port where the electric vehicle can be parked; a port identification unit that identifies the port at which the electric vehicle is parked according to the location information; Further equipped with the exchange request transmission unit notifies the exchanger of the number of vehicles and the total value of the remaining amount for each port; An operational support system characterized by:

[0011] <System Overview> Hereinafter, an operation support system for a vehicle sharing service according to an embodiment of the present invention will be described. In this embodiment, a sharing service (including a rental service) for electric bicycles (electrically assisted bicycles) is assumed. Note that the operation support system of this embodiment can be applied to any vehicle sharing service.

[0012] For example, the vehicle may include one-person vehicles (personal mobility) in general. For example, the vehicle may be a one-person personal mobility equipped with an electric motor. The vehicle may be a bicycle, scooter, skateboard, etc. that can switch between electric (automatic driving) and electric assist. The vehicle may be one that does not generally require a parking space. The vehicle may include, for example, a bicycle, scooter (also called a kickboard or kick scooter), skateboard, parallel two-wheeled vehicle, two-wheeled inverted pendulum (such as a Segway), and self-stable unicycle. In addition, the vehicle may include a moped and a motorcycle. The vehicle may include a vehicle with a maximum speed of less than 30 km / h (for example, a moped), a vehicle with a maximum speed of less than 24 km / h (for example, an electric assist bicycle), and a vehicle with a maximum speed of less than 20 km / h (for example, an electric kickboard is assumed).

[0013] FIG. 1 is a diagram illustrating a bicycle sharing service according to this embodiment. Bicycles 1 are parked at ports 2 provided at various locations. In this embodiment, a port 2 refers to a location where bicycles 1 can be parked. A predetermined number of bicycles 1 can be parked at a port 2. That is, each port 2 may have at least one of an occupied space 21 and an empty space 22. When a user of the bicycle sharing service travels by bicycle 1 from a departure port 2 (S) to a destination port 2 (D), the user specifies the destination port 2 (D) prior to using the bicycle 1. If an empty port 22 exists at the destination port 2 (D), use of the bicycle 1 is permitted, and the bicycle 1 is automatically unlocked and available for use by the user.

[0014] In the sharing service of this embodiment, bicycle battery replacement is carried out in a so-called crowdsourcing format. That is, replacement batteries are distributed in advance to the battery replacement person, who charges the battery at home or the like, and when the battery of a bicycle with a low charge level parked in port 2 is replaced, the replacement person is given a reward. The reward for the replacement person is determined according to the remaining battery level of the replaced bicycle. For example, it is possible to set it so that the lower the remaining battery level of the bicycle, the higher the reward is given.

[0015] FIG. 2 is a diagram showing an example of the overall configuration of the operation support system of this embodiment. The operation support system of this embodiment is configured to include a management server 20. The management server 20 is communicatively connected to each of the communication device 11 equipped in the bicycle 1 and the exchanger terminal 30 of the exchanger 3 via a communication network 30. The communication network 30 is, for example, the Internet, and is constructed by a public telephone line network, a mobile phone line network, a wireless communication path, Ethernet (registered trademark), etc. The exchanger terminal 30 is, for example, a computer such as a smartphone, a tablet computer, or a personal computer. The management server 2 may be, for example, a general-purpose computer such as a workstation or a personal computer, or may be logically realized by cloud computing.

[0016] The bicycle's communication device 11 notifies the management server 20 of the bicycle 1's location and remaining charge. If the management server 20 finds a bicycle 1 that needs charging (for example, a bicycle 1 with a remaining battery charge below a predetermined level), it can send a message to the exchanger terminal 30 to replace the battery 14 of that bicycle 1. The exchanger 3 can then replace the battery. At this time, the exchanger 3 may also replace the battery 14 of bicycles 1 parked at port 2 other than the bicycle 1 that was notified. The exchanger 3 can access the management server 20 using the exchanger terminal 30 to check the remaining battery charge of the bicycle 1 parked at port 2.

[0017] <Computer> FIG. 3 is a diagram showing an example of the hardware configuration of a computer used in the management server 20 and the exchange terminal 30. The illustrated configuration is an example, and other configurations may be used. The computer includes a CPU 01, a memory 202, a storage device 203, a communication interface 204, an input device 205, and an output device 206. The storage device 203 is, for example, a hard disk drive, a solid state drive, or a flash memory that stores various data and programs. The communication interface 204 is an interface for connecting to the communication network 3, and is, for example, an adapter for connecting to Ethernet (registered trademark), a modem for connecting to a public telephone line network, a wireless communication device for wireless communication, a USB (Universal Serial Bus) connector or an RS232C connector for serial communication, etc. The input device 205 is, for example, a keyboard, a mouse, a touch panel, a button, a microphone, etc. that input data. The output device 206 is, for example, a display, a printer, a speaker, etc. that output data.

[0018] <Functional configuration> FIG. 4 is a diagram for explaining the functional configuration of the communication device 11, the management server 20, and the exchange terminal 30. As shown in FIG.

[0019] ==Communication Device 11== The communication device 11 includes a charge amount acquisition unit 111, a location information acquisition unit 112, and a device information transmission unit 113. Each of these functional units may be realized by a logic circuit, or may be realized by a general-purpose processor executing a program.

[0020] The charge amount acquisition unit 111 acquires the charge amount of the bicycle 1 (the remaining capacity of the battery 14 equipped in the bicycle 1). The charge amount acquisition unit 111 can calculate the remaining capacity of the battery 14 by a general method, and a detailed description will be omitted here.

[0021] The location information acquisition unit 112 can measure the location of the bicycle 1, for example, based on a GPS signal received by a GPS (Global Positioning System) receiver (not shown, which may be provided in the communication device 11 or may be acquired from an external sensor).

[0022] The machine information transmission unit 113 transmits information about the bicycle 1 (hereinafter, referred to as machine information) to the management server 20. The machine information can include a machine ID for identifying the bicycle 1, the charge amount (remaining charge of the battery 14) acquired by the charge amount acquisition unit 111, and location information acquired by the location information acquisition unit 112. The machine information transmission unit 113 can transmit the machine information to the management server 20 via the communication network 30 according to standards such as WiFi and LTE (Long Term Evolution). The machine information transmission unit 113 can transmit the machine information to the management server 20 periodically (for example, every 5 minutes, 10 minutes, 1 hour, 3 hours, or any other set time). The transmission intervals for the charge amount and the location information may be different. In this case, the machine information can include only either the charge amount or the location information depending on the transmission timing. The vehicle information transmission unit 113 can also be configured to transmit vehicle information at any time, regardless of the transmission interval, for example, when the charge level falls below a predetermined threshold or when the amount of change in the position information (i.e., the distance traveled by bicycle 1) exceeds a predetermined threshold.

[0023] == Management Server 20 == The management server 20 comprises an aircraft information receiving unit 211, an exchange request transmitting unit 212, an aircraft information transmitting unit 213, an exchange start notification receiving unit 214, an exchange end notification receiving unit 215, a reward amount determination unit 216, a reward payment unit 217, an aircraft information memory unit 231, an exchanger memory unit 232, and an exchange history memory unit 233.

[0024] The machine information storage unit 231 stores machine information. The machine information stored in the machine information storage unit 231 includes a machine ID that identifies the bicycle 1, the date and time when the machine information was last updated, the location of the bicycle 1, the charge amount, status, port ID, etc. The machine ID, location, and charge amount may be included in the machine information transmitted from the bicycle 1. The status may indicate that the bicycle 1 is in use, that the bicycle 1 is available, that the battery of the bicycle 1 is being replaced, etc. The management server 20 is capable of changing the status to in use when the bicycle 1 begins to be used, and of setting the status to available when the bicycle 1 ends to be used. The port ID is information that identifies the port 2 in which the bicycle 1 is located.

[0025] The exchanger storage unit 232 stores information regarding the exchanger 3 (hereinafter referred to as exchanger information). The exchanger information includes contact information and payment information of the exchanger 3, associated with an exchanger ID that identifies the exchanger 3. The contact information can be, for example, an email address, an ID of the exchanger 3 for sending a push notification to the exchanger terminal 30, a telephone number, an ID of the exchanger 3 in a social network, and the like. The payment information is, for example, information for paying a fee to the exchanger 3, such as a bank account number.

[0026] The replacement history storage unit 233 stores information (hereinafter referred to as replacement history) regarding the replacement of the battery 14. The replacement history includes the date and time when the battery 14 was replaced, an exchanger ID identifying the exchanger 3 who replaced the battery 14, a port ID indicating the port 2 where the bicycle 1 in which the battery 14 was replaced was parked, a machine ID identifying the bicycle 1 in which the battery 14 was replaced, the remuneration amount (payment amount) paid for the battery 14 replacement, and the like.

[0027] The machine information receiving unit 211 receives machine information from the bicycle 1. The machine information receiving unit 211 registers the received machine information in the machine information storage unit 231. The machine information receiving unit 211 can update the machine information stored in the machine information storage unit 231 based on the received machine information. Furthermore, the machine information receiving unit 211 can set, for example, the date and time when the machine information was received or the date and time when the machine information storage unit 231 was updated as the last update date and time in the machine information. For example, for a bicycle 1 whose status is available, the machine information receiving unit 211 can also identify the nearest port 2 based on the position information and set a port ID.

[0028] The exchange request sending unit 212 sends a message (hereinafter referred to as an exchange request) to the exchanger terminal 30, calling on the exchanger 3 to replace the battery 14. For example, when the charge level of any of the updated machine information in the machine information storage unit 231 falls below a predetermined threshold, the exchange request sending unit 212 can send an exchange request to the exchanger terminal 30 requesting that the battery 14 of the bicycle 1 related to that machine information be replaced. The exchange request can include the target machine information. The exchange request can also include a portion of the machine information (for example, only the remaining charge).

[0029] The exchange request may be sent to all or some of the exchangers 3. The exchange request sending unit 212 can send the exchange request to, for example, exchangers 3 who are currently located within a predetermined distance from the location (location of port 2) where the bicycle 1 to be charged (bicycle 1 with a charge amount below a threshold) is parked. The exchange request sending unit 212 can also send the exchange request to, for example, exchangers 3 whose address is within a predetermined distance from the location where the bicycle 1 to be charged is parked.

[0030] The machine information transmission unit 213 transmits machine information in response to a request from the exchanger terminal 30. For example, the machine information transmission unit 213 can specify a port ID in response to a request and respond with machine information corresponding to the specified port ID. The machine information transmission unit 213 can also add up the remuneration amount for replacing the battery 14 of the bicycle 1, which is determined by the remuneration amount determination unit 216 described below, for each port 2, and include the total in the response.

[0031] The exchange start notification receiving unit 214 receives a notification from the exchanger terminal 30 to start the exchange of the battery 14 (hereinafter referred to as the exchange start notification). A machine ID is specified in the exchange start notification. In response to the exchange start notification, the exchange start notification receiving unit 214 can set the status of the machine information corresponding to the specified machine ID to "battery exchange in progress." If the status of the machine information corresponding to the machine ID included in the exchange start notification is "in use" or "battery exchange in progress," the exchange start notification receiving unit 214 can also respond that battery exchange is not possible, since battery exchange is not possible. In other words, the exchange start notification receiving unit 214 can permit the exchanger 3 to exchange the battery 14 of the bicycle 1 on a first-come, first-served basis. If multiple machine IDs are set in the exchange start notification, the exchange start notification receiving unit 214 can change the status and determine whether or not battery exchange is possible for each machine ID.

[0032] The replacement completion notification receiving unit 215 receives a notification from the exchanger terminal 30 that replacement of the battery 14 has been completed (hereinafter referred to as replacement completion notification). A machine ID is specified in the replacement completion notification. In response to the replacement completion notification, the replacement completion notification receiving unit 215 can set the status of the machine information corresponding to the specified machine ID to be available. The replacement completion notification receiving unit 215 also updates the charge amount of the machine information corresponding to the machine ID. The replacement completion notification receiving unit 215 can, for example, transmit a request to the communication device 11 to obtain the charge amount.

[0033] The remuneration amount determination unit 216 determines the amount of remuneration for the exchanger 3. The remuneration amount determination unit 216 can determine the amount of remuneration according to the remaining capacity of the replaced battery 14 (the value set in the charge amount in the device information). The remuneration amount determination unit 216 can determine the amount of remuneration according to the difference between the fully charged capacity of the battery 14 and the charge amount set in the device information before the replacement (hereinafter referred to as the required charge amount), i.e., the amount of power that the exchanger 3 charges the battery 14.

[0034] The amount of compensation for replacing battery 14 may be determined, for example, by multiplying the required amount of charging by a fixed unit price, or by multiplying the required amount of charging by the electricity unit price determined according to the season, time of day, etc.

[0035] == Dynamic pricing based on attributes == Furthermore, the remuneration amount determination unit 216 may determine a different remuneration amount according to the attributes of the exchanger 3. For example, the remuneration amount determination unit 216 may calculate the remuneration amount by multiplying the required charging amount by a unit price according to the attributes of the exchanger 3, or may add (or subtract) a premium according to the attributes of the exchanger 3 to a remuneration amount calculated uniformly based on a predetermined unit price. Furthermore, the remuneration amount may be determined by combining the attributes of the exchanger 3 with other conditions.

[0036] The attributes of the exchanger 3 may include, for example, attributes related to marketing, such as demographic attributes. In addition, the frequency of battery 14 replacement during a predetermined period in the past and the amount of charged power (the total amount of charge required for each of the replaced batteries 14) may also be adopted as the attributes of the exchanger 3. The remuneration amount determination unit 216 may determine a higher remuneration amount for an exchanger 3 with a higher exchange record (frequency), for example. In addition, the remuneration amount determination unit 216 may determine a higher remuneration amount for an exchanger 3 with a lower exchange frequency, in order to encourage new exchangers 3 to enter the market.

[0037] The remuneration amount determination unit 216 can also determine the remuneration amount according to the address or current location of the exchanger 3. For example, the remuneration amount determination unit 216 can determine the remuneration amount so that the further the address or current location of the exchanger 3 is from the location of the bicycle 1 to be charged (or the location of the port 2 where the bicycle 1 is parked), the higher the remuneration amount.

[0038] Furthermore, the remuneration amount determination unit 216 can determine the remuneration amount according to the remaining battery charge. For example, the remuneration amount determination unit 216 can determine the remuneration amount so as to increase the remuneration amount according to the remaining battery charge of the bicycle 1, or the total remaining battery charge of all or some of the bicycles 1 parked in the port 2 where the bicycle 1 is parked (the lower the remaining battery charge), in order to motivate more exchangers 3 to exchange batteries.

[0039] Furthermore, the remuneration amount determination unit 216 can determine the remuneration amount according to the number of bicycles 1. The remuneration amount determination unit 216 can determine the remuneration amount to be higher according to, for example, the number (how few) of bicycles 1 are parked in port 2 or the number (how many) of available spaces.

[0040] Furthermore, the reward amount determination unit 216 can determine the reward amount according to the vehicle on which the exchanger 3 is riding. For example, the reward amount determination unit 216 may identify the vehicle on which the exchanger 3 is riding and determine the reward amount according to the vehicle. For example, the management server 20 can periodically acquire the current location of the exchanger 3, identify the movement speed of the exchanger 3 during a predetermined period, and identify the means of transportation (vehicle) based on the movement speed (which may be an average value or a maximum value). The reward amount determination unit 216 may determine a higher reward amount for an exchanger 3 riding on a vehicle that moves faster, or may determine a higher reward amount for an exchanger 3 riding on a slower vehicle.

[0041] Furthermore, for example, when the exchanger 3 is a business company, the remuneration amount determination unit 216 may determine the remuneration amount according to the business hours of the exchanger 3. The management server 20 stores the business hours for each exchanger 3, and the remuneration amount determination unit 216 can determine a higher remuneration amount outside business hours.

[0042] The remuneration amount determination unit 216 may also determine the remuneration amount depending on whether the exchanger 3 charges the battery to be exchanged (for example, the exchanger 3 takes the battery home and charges it). If the exchanger 3 charges the battery, the remuneration amount determination unit 216 can determine a higher remuneration amount than if the exchanger 3 does not charge the battery.

[0043] ==Location-based dynamic pricing== The remuneration amount determination unit 216 may also determine different remuneration amounts depending on the location of the port 2 where the bicycle 1 that is the subject of the battery 14 exchange is parked. For example, the remuneration amount determination unit 216 may determine different unit prices or premiums depending on the distance from a station, commercial facility, etc. Also, for example, the remuneration amount determination unit 216 may determine the unit price or premium depending on whether the aggregated value (e.g., average value) of the time from when the exchange request is issued to when the exchange start notice is issued (i.e., the degree to which an exchanger 3 can be obtained immediately) is short.

[0044] The remuneration amount determination unit 216 can also determine the remuneration amount depending on the location of the port 2. For example, depending on whether the port 2 where the bicycle 1 to be replaced is parked faces a main road (a road whose width is equal to or greater than a predetermined value), the remuneration amount determination unit 216 can determine the remuneration amount so that, for example, it will be more expensive to replace the battery 14 of a bicycle 1 in a port 2 that does not face a main road than a bicycle 1 in a port 2 that faces a main road.

[0045] The remuneration amount determination unit 216 can also determine the remuneration amount according to the number of other bicycles 1 in the vicinity of the bicycle 1 whose battery 14 is to be replaced. For example, the remuneration amount determination unit 216 can determine the remuneration amount according to the number of other bicycles 1 parked in the port 2 in which the bicycle 1 whose battery 14 is to be replaced is parked, with the smaller this number being the higher the remuneration amount. Also, for example, the remuneration amount determination unit 216 can determine the remuneration amount according to the number of bicycles 1 parked in ports (other ports within a predetermined distance from port 2) in the vicinity of the port 2 in which the bicycle 1 whose battery 14 is to be replaced is parked, with the smaller this number being the higher the remuneration amount being.

[0046] ==Dynamic pricing according to the season== The remuneration amount determination unit 216 can also determine the remuneration amount according to time factors such as date, day of the week, and time period. For example, the remuneration amount determination unit 216 can determine the remuneration amount for Saturday, Sunday, or public holiday so that it is higher than the remuneration for other days of the week. The remuneration amount determination unit 216 can also determine the remuneration amount by combining the day of the week and the time period, for example, so that the remuneration for the time period on Friday night is higher than the remuneration for other days of the week and time periods. The remuneration amount determination unit 216 can also determine the remuneration amount according to the season, for example, so that the remuneration amount for winter is higher than the remuneration for other seasons.

[0047] == Dynamic pricing based on app usage history == Furthermore, the remuneration amount determination unit 216 can determine the remuneration amount according to the usage history of the software (e.g., an app that runs on a smartphone, hereinafter simply referred to as the app) used for the shared service. For example, the remuneration amount can be determined according to whether or not the exchanger has launched the app on the exchanger terminal 30 in the past, for example so that the remuneration amount is higher for an exchanger who has launched the app many times. Furthermore, the remuneration amount can be determined so that the remuneration amount is higher for an exchanger who has launched the app (and who has launched the app and is viewing the app on the screen in addition to launching it) at the time of notification of the remuneration amount or within a predetermined time period from the time of notification than for an exchanger who has not launched the app (or who has launched the app but has it running in the background).

[0048] == Dynamic pricing according to supply and demand == The remuneration amount determination unit 216 can also determine the remuneration amount according to the supply and demand of bicycles. The remuneration amount determination unit 216 can determine the remuneration amount according to, for example, demand, i.e., the number of bicycles 1 that use port 2 as a departure port. The remuneration amount determination unit 216 can determine the remuneration amount for bicycles 1 parked in a port 2 with high demand, so that the remuneration amount is higher than that for other ports 2. The remuneration amount determination unit 216 can, for example, tally up past demand (the number of reservations that use port 2 as a departure port) for each one or more combinations of seasons, days of the week, dates, and time periods, and determine the remuneration amount for ports 2 with high tally values ​​(which may be a total value, or a normalized value obtained by dividing the total number by the number of parking spaces, or a statistical value such as an average value) so that the remuneration amount is higher than that for other ports 2.

[0049] Furthermore, the remuneration amount determination unit 216 can determine the remuneration amount according to the supply, i.e., the number of bicycles 1 that have port 2 as the destination port. For example, the remuneration amount determination unit 216 can tally up past supplies (the number of reservations that have port 2 as the destination port) for each one or more combinations of season, day of the week, date, and / or time period, and determine the remuneration amount for ports 2 with smaller tally values ​​(which may be a total value, or a normalized value obtained by dividing the total number by the number of parking spaces, or a statistical value such as an average value) so that the remuneration amount is higher than for other ports 2.

[0050] The remuneration amount determination unit 216 can determine the remuneration amount according to both the demand amount and the supply amount. For example, the remuneration amount determination unit 216 can determine the remuneration amount so that the smaller the number obtained by subtracting the demand amount from the supply amount as described above, the higher the remuneration amount becomes. The supply amount and the demand amount can also be calculated for example for one or more combinations of seasons, days of the week, dates, and time periods.

[0051] The remuneration amount determination unit 216 can also evaluate the demand quantity based on the number of times the app is launched. The remuneration amount determination unit 216 can count the number of times the user launches the app to use bicycle 1, or the number of times the app screen is displayed on the user's terminal, and use this as the demand quantity. The remuneration amount determination unit 216 can also count the number of times the user launches or has launched the app, or the number of times the app screen is displayed or has been displayed, at the time of notification of the remuneration amount or within a predetermined time period in the past from the time of notification, as the demand quantity.

[0052] The remuneration amount determination unit 216 may measure the demand amount as a charge amount (the amount of power obtained by subtracting the remaining charge amount from the fully charged amount).

[0053] The remuneration amount determination unit 216 can also predict demand and / or supply, and determine the remuneration amount according to the predicted demand and / or supply. As described above, the demand amount may be, for example, the number of bicycles 1 predicted to use the port 2 as a departure port, or the amount of electricity obtained by subtracting the remaining charge amount from the fully charged amount of the bicycles 1 parked at the port 2. The remuneration amount determination unit 216 can determine the remuneration amount according to the demand amount and / or supply amount from the time when the notification is to be made until a predetermined time later (which can be any time, for example, 30 minutes, 60 minutes, etc.) so that the remuneration amount is higher the greater the demand amount, the smaller the supply amount, or the higher the electricity fee obtained by subtracting the supply amount from the demand amount.

[0054] Furthermore, the remuneration amount determination unit 216 can determine the remuneration amount according to demand and / or supply, taking into consideration the time from transmission of the exchange request to completion of charging. For example, the remuneration amount determination unit 216 can tally up the time taken from transmission of the exchange request to completion of charging (completion of battery replacement) for each port 2, and for each season, month, day of the week, time period, etc., and determine the remuneration amount according to the tally up value. For example, the remuneration amount can be determined so that the longer the time until charging is completed, the higher the remuneration amount. Furthermore, the remuneration amount determination unit 216 can determine the remuneration amount according to the maximum predicted value of the demand amount during the time until charging is completed.

[0055] The reward payment unit 217 performs a process of paying rewards to the exchanger 3. The reward payment process by the reward payment unit 217 can employ general processes such as bank transfer, remittance (or point allocation) to an electronic money account, a point account, or the like.

[0056] ==Exchanger Terminal 30== The exchanger terminal 30 includes an exchange request receiving unit 311 , a machine information acquiring unit 312 , an exchange start notification transmitting unit 313 , and an exchange end notification transmitting unit 314 .

[0057] The exchange request receiving unit 311 receives an exchange request. The exchange request receiving unit 311 receives an exchange request notified from the management server 20. The exchange request receiving unit 311 may access the management server 20 and transmit a request for the exchange request.

[0058] The vehicle information acquisition unit 312 acquires vehicle information. In this embodiment, the exchange request includes vehicle information about the bicycle 1 whose battery 14 should be exchanged, but the exchanger 3 can acquire vehicle information about other bicycles 1 in the port 2 where the bicycle 1 is parked. This allows the exchanger 3 to grasp the additional remuneration amount that can be received by exchanging the battery 14 of the bicycle 1 related to the exchange request, while exchanging the battery 14 of the bicycle 1 in the same port 2 that has some charge remaining but is not fully charged. This motivates the exchanger 3 to not only exchange the battery of the bicycle 1 that needs to be exchanged, but also to exchange the battery 14 of other bicycles 1 in advance, so that the charge amount of the bicycles 14 of the entire port 2 can be kept high.

[0059] The exchange start notification transmitting unit 313 transmits an exchange start notification to the management server 20 in response to an instruction from the exchanger 3 who has decided to replace the battery 14 of the specified bicycle 1 in response to the exchange request. The exchange start notification transmitting unit 313 can set the machine ID that identifies the bicycle 1 specified by the exchanger 3 in the exchange start notification. The exchange start notification transmitting unit 313 can, for example, display the machine information included in the exchange request and accept a designation of whether or not to replace the battery 14 of the bicycle 1. In addition, in response to an instruction from the exchanger 3, the exchange start notification transmitting unit 313 can cause the machine information acquiring unit 312 to acquire machine information about other bicycles 1 parked in the same port 2 as the bicycle 1, output the acquired machine information, and accept a designation of the bicycle 1 to be the target of battery exchange from the exchanger 3.

[0060] The exchange completion notification transmitting unit 314 transmits an exchange completion notification to the management server 30 after the exchange of the battery 14 is completed. The exchange completion notification transmitting unit 314 may detect the completion of the exchange of the battery 14 by, for example, detecting a change in the remaining battery level, and transmit the notification to the management server 30, or may receive an input from, for example, the exchanger 3 that the exchange of the battery 14 has been completed.

[0061] <Operation> The operation of the operation support system of this embodiment will be described below. Fig. 5 is a diagram for explaining the operation of the system related to the replacement of the battery 14.

[0062] The communication device 11 periodically notifies the management server 20 of the location of the bicycle 1 and the charge level (remaining charge) of the battery 14 (S501). The management server 20 checks whether the remaining charge is below a predetermined threshold (S502). If the remaining charge is below the threshold, the management server 20 transmits an exchange request to the exchanger terminal 30, including the equipment information of the bicycle 1 (S503). It is also possible for the exchanger terminal 30 to notify the management server 20 of its location, and for the exchange request to be transmitted to a predetermined number of exchanger terminals 30 in order of proximity to the location of the bicycle 1 whose remaining charge is below the threshold, or to exchanger terminals 30 within a predetermined distance from the location of the bicycle 1.

[0063] The exchanger terminal 30 can display the machine information set in the exchange request and receive an instruction from the exchanger 3 as to whether or not to exchange the battery. FIG. 6 is a diagram showing an example of a screen 61 that displays the machine information related to the exchange request. Machine information 611 is displayed on the screen 61. The exchanger terminal 30 can also display a remuneration amount 612 obtained by multiplying the charge amount of the machine information by a predetermined unit price. The remuneration amount 612 may be a remuneration amount determined in advance by the management server 20 and transmitted in the exchange request. When the exchanger 3 presses the button 614, the exchanger terminal 30 transmits a request for machine information (including the machine ID) to the management server 20 (S504), and can respond to the exchanger terminal 30 with other machine information including the same port ID as the port ID of the machine information corresponding to the machine ID from the management server 20 (S505). The exchanger terminal 30 displays the received machine information in the same manner as the screen 61 and receives the designation of the bicycle 1 to be the target of the battery exchange. For example, when the bicycle 1 to be subjected to battery replacement is designated by pressing button 613 on screen 61, the exchanger terminal 30 transmits an exchange start notification with the designated machine ID(s) set to the management server 20 (S506). If the status of the machine information corresponding to the designated machine ID is available, the management server 20 can set the status to "battery replacement in progress" (S507).

[0064] When the battery replacement is complete, the exchanger terminal 30 sends a replacement completion notification to the management server 20 (S508), and the management server 20 sets the status of the aircraft information to available (S509), determines a remuneration amount based on the amount of charging required for the replaced battery 14, and performs a process of paying the determined remuneration amount to the exchanger 3 (S510).

[0065] As described above, according to the operation support system of this embodiment, the replacement of the battery 14 of the bicycle 1 related to the shared service can be carried out by crowdsourcing.

[0066] Although the present embodiment has been described above, the above embodiment is intended to facilitate understanding of the present invention, and is not intended to limit the present invention. The present invention may be modified or improved without departing from the spirit of the present invention, and equivalents thereof are also included in the present invention.

[0067] <Modification> For example, in this embodiment, a sharing service for motorized bicycles 1 is assumed, but the present invention is not limited to this and can be applied to any type of service that uses any vehicle that uses a battery, such as an electric kick scooter or an electric cart. Also, the vehicle does not need to be equipped with an electric motor, as long as it is equipped with a battery.

[0068] In addition, in this embodiment, it is assumed that the battery 14 is replaced by the exchanger 3, but this is not limited to the above, and the exchanger 3 may take the bicycle 1 home to charge it, and then return the charged bicycle 1 to the port 2.

[0069] In addition, in this embodiment, all of the vehicle information is transmitted from the bicycle, but, for example, the location information may be received from a user terminal such as a smartphone operated by the user.

[0070] In addition, in this embodiment, the remuneration amount per bicycle 1 is presented based on the bicycle's body information, but this may be displayed for each port 2. FIG. 7 is a diagram showing an example of a screen 62 presenting the remuneration amount for each port 2. As shown in FIG. 7, by totaling and presenting the remuneration amount according to the charge amount in the body information for each port 2, the exchanger 3 can consider which port 2 he or she should visit to replace the battery 14. Here, the management server 20 can determine different remuneration amounts for each bicycle 1 depending on the exchanger 3 and port 2, as described above. In this case, the determined remuneration amount can be totaled and presented for each port 2.

[0071] In this embodiment, the remuneration amount determination unit 216 can vary the remuneration for battery exchange, but instead of or in addition to varying the amount for each battery exchange, it is also possible to provide a bonus remuneration to the exchanger 3. For example, the management server 20 can provide a bonus to an exchanger 3 who has exchanged batteries a predetermined number of times or more within a predetermined period, who has charged a predetermined amount of power or more, or who has traveled a predetermined distance or more to exchange batteries, according to the number of exchanges, the amount of charge, the distance traveled, or the like.

[0072] In addition, in this embodiment, the bicycle 1 can be reserved at any time, but the availability of a reservation may be determined according to the charge amount. For example, if the charge amount falls below a predetermined threshold, a reservation cannot be made. In this case, the threshold may be changed for each port 2. For example, for a port 2 that is considered to be easy to replace a battery, a higher threshold may be set than for other ports 2, increasing the possibility that a reservation cannot be made at a port 2 where it is easy to replace a battery. The ease of battery replacement may be determined dynamically. For example, the management server 20 may acquire the location of the battery replacement person, and the more battery replacement people there are within a predetermined distance from the port 2, the easier it is to evaluate the port 2 as being easy to replace a battery.

[0073] In addition, in this embodiment, it is assumed that an invitation to battery exchange is presented to ordinary people or other battery exchangers, and the battery exchangers themselves decide whether or not to exchange the batteries, but this is not limited to the above. For example, a business operator of a shared service may have its employees exchange the batteries. In this case, the management server 20 may calculate the demand for each port 2 (the number of bicycles 1 using the port 2 as the departure port) and the required charge amount for each port 2 (the total amount of power obtained by subtracting the remaining charge amount from the full charge amount of each bicycle 1), and search for a route (delivery route) for the battery exchange based on these.

[0074] The management server 20 may also determine a time period during which an exchanger will exchange batteries. For example, the management server 20 can determine which exchanger will exchange batteries at which port 2 during which time period, based on the demand for each time period (the number of bicycles or the total amount of charge required). In this case, the management server 20 can determine the time period, port 2, and number of batteries during which the exchanger will exchange batteries so that the total remaining charge amount is maximized for ports 2 overall or within a specified area. The management server 20 can also accept input of the remuneration that an exchanger wishes to receive, and determine the number of batteries to be exchanged and the port 2 at which the exchange will be performed, which are necessary to receive the received remuneration. [Explanation of symbols]

[0075] 1. Bicycle 2 Ports 3 Exchanger 11 Communication Device 20 Management Server 30 Exchange terminal 111 Charge amount acquisition section 112 Location information acquisition unit 113 Aircraft information transmission unit 211 Aircraft information receiver 212 Exchange Request Transmission Department 213 Aircraft Information Transmitter 214 Exchange start notification receiving unit 215 Exchange completion notification receiving unit 216 Remuneration Determination Department 217 Remuneration Payment Department 231 Aircraft information storage unit 232 Exchanger storage unit 233 Exchange history memory unit 311 Exchange Request Reception Department 312 Aircraft Information Acquisition Unit 313 Exchange start notification transmission unit 314 Exchange end notification transmission unit

Claims

1. An information processing method relating to a sharing service for multiple electric vehicles, executed by one or more processors, comprising: Obtaining remaining amount information regarding a remaining amount of a battery of a first electric vehicle that is one of the plurality of electric vehicles; determining whether to replace a battery of the first electric vehicle based on the remaining battery information; If it is determined that the battery needs to be replaced, transmitting a message regarding a request to replace the battery to a terminal associated with a candidate for replacing the battery; The compensation amount for the battery replacement is information regarding the potential replacement; Information regarding a port in which the first electric vehicle is located or a destination port of the first electric vehicle; information regarding the charging status of a replacement battery that can be replaced with the battery; Information regarding a vicinity of the location of the first electric vehicle; and Information regarding supply and demand of the plurality of electric vehicles; and and determining based on at least one of An information processing method comprising:

2. The information about the potential replacement person includes information about the address of the potential replacement person or information about the location of the potential replacement person. The method of claim 1.

3. The information regarding the port where the first electric vehicle is located or the destination port of the first electric vehicle includes information regarding the number of electric vehicles among the plurality of electric vehicles that are located at the port where the first electric vehicle is located or the destination port of the first electric vehicle, or information regarding available space at the port where the first electric vehicle is located or the destination port of the first electric vehicle. The information processing method according to claim 1 .

4. The information about the potential replacement person includes information about the potential replacement person's means of transportation. The information processing method according to claim 1 .

5. The information about the potential replacement includes information about the potential replacement's business hours. The information processing method according to claim 1 .

6. the information about the charging status of a replacement battery that can be replaced with the battery includes information about whether the replacement battery has been charged; The information processing method according to claim 1 .

7. the information regarding the vicinity of the position of the first electric vehicle includes information regarding the number of electric vehicles located in the vicinity of the first electric vehicle among the plurality of electric vehicles; The information processing method according to claim 1 .

8. The information regarding the exchange candidate includes information regarding the use history of the software used in the shared service by the exchange candidate. The information processing method according to claim 1 .

9. The information regarding the port where the first electric vehicle is located or the destination port of the first electric vehicle includes information regarding the number of electric vehicles among the plurality of electric vehicles that have the port where the first electric vehicle is located as a destination port. The information processing method according to claim 1 .

10. The information regarding the supply and demand of the plurality of electric vehicles includes information regarding the number of activations of software used in the sharing service. The information processing method according to claim 1 .

11. The information regarding the supply and demand of the plurality of electric vehicles includes information regarding the charge amount of the plurality of electric vehicles. The information processing method according to claim 1 .

12. The information regarding the supply and demand of the plurality of electric vehicles includes information regarding a time from when a battery replacement request is transmitted to when charging is completed for the plurality of electric vehicles. The information processing method according to claim 1 .

13. To the candidate replacement, the number of battery replacements for the plurality of electric vehicles; A charge amount of a battery for the plurality of electric vehicles; and A travel distance required for battery replacement for the plurality of electric vehicles; determining an additional compensation amount based on at least one of: The information processing method according to claim 1 , further comprising:

14. An information processing system relating to a sharing service for a plurality of electric vehicles, a remaining amount information acquisition unit that acquires remaining amount information regarding a remaining amount of a battery of a first electric vehicle that is one of the plurality of electric vehicles; a determination unit that determines whether a battery of the first electric vehicle needs to be replaced based on the remaining battery information; a notification unit that notifies a terminal associated with a candidate for replacing the battery of a request for replacing the battery when it is determined that the battery needs to be replaced; The compensation amount for the battery replacement is information regarding the potential replacement; Information regarding a port in which the first electric vehicle is located or a destination port of the first electric vehicle; information regarding the charging status of a replacement battery that can be replaced with the battery; Information regarding a vicinity of the location of the first electric vehicle; and Information regarding supply and demand of the plurality of electric vehicles; and A determination unit that determines based on at least one of the following: An information processing system comprising:

15. On the computer, Obtaining remaining amount information regarding a remaining amount of a battery of a first electric vehicle that is one of the plurality of electric vehicles; determining whether a battery of the first electric vehicle needs to be replaced based on the remaining battery information; When it is determined that the battery needs to be replaced, a notification regarding a battery replacement request is sent to a terminal associated with a candidate for a battery replacement. The compensation amount for the battery replacement is information regarding the potential replacement; Information regarding a port in which the first electric vehicle is located or a destination port of the first electric vehicle; information regarding the charging status of a replacement battery that can be replaced with the battery; Information regarding a vicinity of the location of the first electric vehicle; and Information regarding supply and demand of the plurality of electric vehicles; and and determining based on at least one of A program to execute.

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