Order management program and web ordering system

Abstract

To provide a web ordering method further convenient for both an orderer side and an order receiver side in rental business of materials including at least construction machines or construction materials to contribute to work style reform of engineers in a construction field.SOLUTION: At least a first link 11 for transition to rental ordering procedures through a catalogue screen, a second link 12 for transition to re-rental ordering procedures through a screen for re-ordering from an order history, and a third link 13 for transition to return ordering procedures through a screen for return are displayed on a home screen E of a web site managed by an order management device. The order management device collectively manages a rental order, a re-rental order, and a return order stored in an electronic cart by each ordering procedure as one piece of ordering information. Even a young orderer poor in knowledge about machinery can efficiently place an order with security under advice from an order receiver by a mechanism where the order is settled after the order receiver communicates with the orderer via chat after receiving the order.SELECTED DRAWING: Figure 2

Description

[Technical field]

[0001] The present invention relates to an order management program and a WEB ordering system that are provided for use by orderers and order recipients and manage orders for the rental, return, sale, etc. of handled products on a website. [Background technology]

[0002] In construction work, in order to improve work efficiency and optimize the use of management resources, construction machinery and materials to be used on-site are sometimes rented only when needed. Under the conventional method, the lending company (hereinafter referred to as the contractor) would accept orders for the lending or return of items over the telephone from business partners such as construction companies (hereinafter referred to as the orderers), and the contractor would then proceed with the shipping and collection of the specified items based on the orders received.

[0003] Although it does not deal with the construction machinery and construction materials dealt with in the present invention, there is also a website described in the following non-patent document 1 that provides a service for the private sector to rent electrical appliances and the like over the Internet. [Prior art documents] [Non-patent literature]

[0004] [Non-Patent Document 1] https: / / www.rentio.jp / Summary of the Invention [Problem to be solved by the invention]

[0005] However, the above-mentioned conventional telephone order taking process and the website shown in Non-Patent Document 1 have at least one of the following problems. [Problems with taking orders over the phone] (1) Since extensions of rental periods and the like regularly occur depending on the progress of the construction work, it is not easy for the client to grasp the actual situation of the wide variety of rental machinery present at the construction site, and there are frequent exchanges of information regarding the actual situation between the contractor and the client. (2) Miscommunication between the customer and the recipient due to miscommunication or mishearing may occur, and these mistakes may be noticed at the time of delivery. (3) When a night-shift on-site staff member wants to place an order, he or she must hand over the order to a person who is on-site during hours when telephone orders can be placed, which can result in incorrect ordering due to lack of communication. [Problems with order processing by rental services as described in Non-Patent Document 1] (4) When the products to be loaned are construction machinery or construction materials, the order is often abstract, with no specification of model numbers, only the desired performance, or a specification such as "that product we borrowed before." In this case, the sales representative of the receiving party must contact the customer after making an inquiry, ask for details, and make a final decision on the products to be loaned. (5) In cases where the person in charge of ordering from the construction site is a newcomer with little experience, the tendency of (4) above is even stronger. In particular, this tendency is becoming stronger in recent years, as young engineers are often in charge of ordering rental machinery due to a shortage of engineers at construction sites.

[0006] Therefore, one of the objects of the present invention is to provide a means for web ordering that is highly convenient for both the orderer and the receiver. [Means for solving the problem]

[0007] This book was written to solve the above problems. Departure The present invention relates to an information processing device comprising a home screen display unit, a first rental order unit, a second rental order unit, a return order unit, Repair and Loss Order Department and a program that at least functions as an order execution unit Or a web ordering system equipped with all of these componentsthe home screen display unit includes a first link for transitioning to a catalog screen displaying products including at least construction machinery or construction materials; a second link for transitioning to a reorder screen displaying a reorder list consisting of a list of the products included in the order history of the orderer; and a third link for transitioning to a return screen displaying a return list consisting of a list of the products currently on loan to the orderer with a check box for return instructions added; a fourth link transitioning to a repair and loss screen where a list of the items currently on loan to the orderer can be viewed; a sixth link transitioning to an operating list screen where an operating list can be viewed which is made up of a list of the items currently on loan to the orderer and is set so that the items cannot be returned or reordered; an on-call list display field including a fifth link transitioning to an on-call chat screen; a seventh link transitioning to an inquiry screen which can accept the input of inquiry information and attachment of data by the orderer; and an inquired list display field including an eighth link transitioning to an inquiry chat screen which is prepared for each inquiry made via the inquiry screen. the first rental order unit has a function of saving in an electronic cart a rental order for the handling item selected by the orderer via the catalog screen, the second rental order unit has a function of saving in an electronic cart a re-rental order for the handling item selected by the orderer via the re-order screen, and the return order unit has a function of saving in an electronic cart a return order for the handling item currently on loan selected by the orderer via the return screen, The repair / loss order unit has a function of saving a repair / loss order, which allows the orderer to select a repair request or a loss report for the lending item selected by the orderer via the repair / loss screen, in the electronic cart; The order execution unit executes the lending order and the re-lending order stored in the electronic cart. , the repair and destruction order and a function for processing the return order as one piece of order information. The chat screen for ordering is prepared for each of the order information being ordered. Characterized by 。 Effect of the Invention

[0008] According to the present invention, at least one of the following effects can be obtained. (1) The method for ordering from the home screen will be more diverse, allowing the orderer to carry out the ordering process in a manner that is more convenient for the orderer. (2) Each order screen allows the customer to place an order with as much specificity as possible, which in turn enables the customer to more efficiently confirm the order details through subsequent contact. (3) It is possible to simultaneously place an appropriate combination of loan orders, re-loan orders, return orders, and repair / loss orders, thereby improving the efficiency of ordering operations. (4) The efficiency of ordering by the customer is improved since the customer can make a loan order again from the order history. (5) Using a list of items that have been loaned to the customer, the customer can issue instructions and contact regarding the return, repair, or loss of the items as if it were an order, and can contact the recipient in the same manner as when making a loan. (6) From the time an order is placed by an orderer until the order details are confirmed, communication between the orderer and the order recipient can be carried out on the chat screen. In addition, communication can be carried out in a variety of ways on the chat screen, such as by writing text or attaching photos, making it possible to place an order without making any mistakes. (7) Both parties can view the chat response history, making it easy to understand the process leading up to the order being confirmed. (8) The customer can check a list of the items that are currently on loan, which helps to confirm the current status and improves the efficiency of the return procedure. (9) By accepting attachments of data such as photographs from the customer, it becomes easier for the customer to identify the subject of the inquiry. (10) By responding by attaching data such as photographs and images from the supplier, it is possible to give the supplier a specific and clear answer. [Brief description of the drawings]

[0009] [Figure 1] 1 is a diagram showing the overall configuration of a web ordering system including an order management device according to the present invention. [Diagram 2] An image of the home screen. [Diagram 3] An image of the catalog screen. [Figure 4] An image of the order entry screen. [Diagram 5] An image of the reorder screen. [Figure 6] An image of the reorder selection details screen. [Figure 7] An image of the reorder details input screen. [Figure 8] An image of the return screen. [Figure 9] An image of the repair lost screen. [Figure 10] An image of the repair / loss selection details screen. [Figure 11] An image of the repair loss input screen. [Figure 12] An image of the electronic cart screen. [Figure 13] An image of the order status list display area and order chat screen after an order is completed. [Figure 14] An image of the operation list screen. [Figure 15] An image of the inquiry screen. [Figure 16] An image of the inquiry list display area and inquiry chat screen after an inquiry has been completed. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0010] Hereinafter, embodiments of the present invention will be described with reference to the drawings. EXAMPLES

[0011] <1> Overall configuration (Fig. 1) The overall configuration of a web ordering system using a program according to the present invention will be described with reference to FIG. The WEB ordering system shown in Figure 1 is configured to include at least an order management device A, an orderer terminal B, and a receiver terminal C, and each device and terminal is configured to be able to send and receive information via a network D.

[0012] <1.1> Orderer terminal (Fig. 1) The orderer's terminal B is a terminal used by the person in charge of placing an order (the orderer), and is an information processing terminal capable of connecting to the Internet, such as a PC, smartphone, or tablet. An orderer can use the orderer's terminal B to access and log in to a website managed and operated by the order management device A and carry out various ordering tasks.

[0013] (Figure 1) <1.2> Contractor's terminal (Fig. 1) The recipient's terminal C is a terminal used by the person in charge of receiving the order (the recipient), and like the orderer's terminal B described above, it is an information processing terminal that can connect to the Internet, such as a PC, smartphone, or tablet. The order recipient uses this orderer's terminal B to access the system managed and operated by the order management device A with order recipient authority and respond to the orderer's ordering operation.

[0014] <1.3> Order management device (Fig. 1) The order management device A is configured using an information processing device, and has functions of a web server, an application server, a database server, etc., using a CPU, a RAM, and a storage medium such as a HDD provided inside the information processing device. In this embodiment, the order management device A includes a home screen display unit 10, a first loan order unit 20, a second loan order unit 30, a return order unit 40, a repair / destruction order unit 50, and an order execution unit 60. Each of these processing units is configured to execute each function by a program installed in the hardware. The functions of each processing unit constituting the order management device A will be described in detail below.

[0015] <2> Home screen display section (Fig. 1, Fig. 2) The home screen display unit 10 is a program that executes the function of displaying a home screen when an orderer logs in to a website that provides the ordering service according to the present invention. An image of home screen E is shown in Figure 2. On the home screen E, images or texts in which links (hyperlinks) having URLs for transitioning to various screens are embedded are appropriately displayed. In this embodiment, six types of image buttons are arranged on the home screen E, with a first link 11, a second link 12, a third link 13, a fourth link 14, a sixth link 16, and a seventh link 17 embedded therein. Furthermore, at the bottom of the six image button screens, there are two display columns (arranged list display column E1, inquired list display column E2) which respectively display text in which the fifth link 15 and the eighth link 18 are embedded. In addition, each of these links is also displayed in the global navigation E3 located at the top of the home screen E in a form embedded in the text. The global navigation E3 is a menu display field that is constantly displayed on various screens to which the home screen E transitions, and allows users to move to various screens without returning to the home screen E.

[0016] <2.1> First link (transition to catalog screen) (Fig. 2, Fig. 3) The first link 11 is a hyperlink for transitioning to a catalog screen F (FIG. 3) where products including at least construction machines or construction materials can be viewed. In the home screen E shown in FIG. 2, a first link 11 is embedded in image data including the text "Catalogue Order, Select from General Catalogue."

[0017] <2.2> Second link (transition to reorder screen) (Fig. 2, Fig. 5) The second link 12 is a hyperlink for transitioning to a reorder screen H (FIG. 5) that displays a reorder list H1 consisting of a list of products included in the order history of the orderer. In the home screen E shown in FIG. 2, a second link 12 is embedded in image data including the text "Reorder - Select from previous orders."

[0018] <2.3> Third link (transition to return screen) (Fig. 2, Fig. 8) The third link 13 is a hyperlink for transitioning to a return screen K (Figure 8) where a return list K2 can be viewed, which is a list of items currently on loan to the orderer, with a check box K1 for return instructions added. In the home screen E shown in FIG. 2, a third link 13 is embedded in image data including the text "Returns are now convenient with bulk selection!".

[0019] <2.4> Fourth link (Transition to repair loss list screen) (Fig. 2, Fig. 9) The fourth link 14 is a hyperlink for transitioning to a repair / loss screen L (FIG. 9) on which a repair / loss designation list (L1) consisting of a list of items currently on loan to the orderer can be viewed. In the home screen E shown in FIG. 2, a fourth link 14 is embedded in image data including the text "Repair / Loss Contact Us Regarding Repair / Loss."

[0020] <2.5> The fifth link (transition to the chat screen for ordering) (Fig. 2, Fig. 13) The fifth link 15 is a hyperlink for transitioning to a chat screen with the seller (chat screen P for arrangement (FIG. 13)) for each of the order information items currently being arranged. Although not shown in the home screen E shown in Figure 2, a fifth link 15 is embedded in the text written in the column titled "Orders in Progress" (Orders in Progress list display column E1). The text into which the fifth link 15 is embedded is selected from the type of order information currently being processed (reorder, return, repair or loss), the name of the product, and the like.

[0021] <2.6> 6th link (operation list screen) (Fig. 2, Fig. 14) The sixth link 16 is a hyperlink for transitioning to an operation list screen Q (FIG. 14) on which an operation list consisting of a rental list displaying items currently on loan to an orderer can be viewed. In the home screen E shown in FIG. 2, a sixth link 16 is embedded in image data including the text "Operation List: List of Rented Machines."

[0022] <2.7> Seventh link (inquiry screen) (Fig. 2, Fig. 15) The seventh link 17 is a hyperlink for transitioning to an inquiry screen R (FIG. 15) that can accept the input of inquiry information and attachment of data such as photographic images by the orderer. In the home screen E shown in FIG. 2, a seventh link 17 is embedded in image data including the text "Inquiries - Advice on choosing a machine, etc."

[0023] <2.8> Link 8 (chat screen S for inquiries) (Figure 2) The eighth link 18 is a hyperlink for transitioning to an inquiry chat screen S that is prepared for each inquiry. Although not shown in the home screen E shown in FIG. 2, an eighth link 18 is embedded in the text written in the field titled “Inquiry Status” (inquiry list display field E2). The text into which the eighth link 18 is embedded is selected to be the subject of the inquiry or the like.

[0024] <3> First Loan Order Section (Figure 1) The first rental order unit 20 is a program that executes the function of saving a rental order for the product selected by the orderer via the catalog screen F that is displayed by selecting the first link 11 in an electronic cart.

[0025] <3.1> Catalog screen (Fig. 3) FIG. 3 is an image diagram of the catalog screen F. The catalog screen F is a screen that is displayed when the first link 11 is selected. In this embodiment, the catalog screen F has a category column F1, a product column F2, and a search column F3, with the category column F1 located on the left side of the screen, the product column F2 located in the center of the screen, and the search column F3 located in the upper right-hand corner of the screen. In the initial catalog screen F that is displayed immediately after the first link 11 is selected, products that satisfy a predetermined condition, such as a large number of items handled, are preferentially displayed in the product section F2. The category column F1 is organized hierarchically according to the category of products handled, and is configured so that by selecting an appropriate target category, the products handled that belong to that category are displayed in the product column F2. A hyperlink is embedded in the image or text of the product displayed in the product field F2, which transitions to an order details input screen G (FIG. 4) for the product, which will be described later.

[0026] <3.2> Order entry screen (Fig. 4) FIG. 4 is an image diagram of the order content input screen G. The order entry screen G displays an order details field G1 where images of products can be displayed, the number of items to be ordered can be selected, and notes can be entered, as well as an add button G2 for saving the entered order details to the electronic cart. When the orderer selects the add button G2, the first rental order unit 20 temporarily stores the rental order for the product in the electronic cart.

[0027] <4> Second Loan Order Section (Figure 1) The second rental order unit 30 is a program that executes the function of saving a re-rental order for the item selected by the orderer in an electronic cart via the re-order screen H that is displayed by selecting the second link 12 displayed on the home screen E.

[0028] <4.1> Reorder screen (Fig. 5) FIG. 5 is an image diagram of the reorder screen H. The reorder screen H is a screen that is displayed when the second link 12 is selected. The reorder screen H is provided with at least a reorder list H1 that lists products that have been ordered by the orderer in the past. This "order history" is not limited to information on orders that the orderer has placed in the past using the web ordering system of the present invention, but may also include information on orders placed by traditional telephone, fax, etc., and is not particularly limited. The text of the items listed in the reorder list H1 includes a hyperlink embedded therein that takes the user to a reorder selected item details screen I (FIG. 6) that displays detailed information about the selected item.

[0029] <4.2> Reorder selection details screen (Fig. 6) FIG. 6 is an image diagram of the reorder selection item details screen I. The Reorder Selection Item Details Screen I displays a detailed column of the selected item in the center of the screen, and a confirmation button I1 for the selected item is located at the bottom of the screen. A hyperlink that transitions to a reorder details input screen J for the relevant product is embedded in this confirmation button I1.

[0030] <4.3> Reorder details input screen (Fig. 7) FIG. 7 is an image diagram of the reorder details input screen J. The reorder entry screen J displays a reorder entry field J1 where an image of the product, the number of items to be ordered, and notes can be entered, as well as an add button J2 for saving the entered order details to the electronic cart. When the orderer selects the add button J2, the second rental order unit 30 temporarily stores the re-rental order for the item in the electronic cart.

[0031] <5> Return Order Section (Fig. 1) The return order unit 40 is a program that executes the function of saving a return order for the loaned item selected by the orderer via the return screen K that is displayed by selecting the third link 13 in an electronic cart.

[0032] <5.1> Return screen (Fig. 8) FIG. 8 is an image diagram of the return screen K. The return screen K is a screen that is displayed when the third link 13 is selected. In the center of the return screen K, there is a return list K1 consisting of a list of currently lent items with check boxes for return instructions, and at the bottom of the screen there is an add button K2. The item to be returned is selected by checking the check box of the item. Therefore, on the return screen K, multiple items to be returned can be selected at once from the return list K1. When the orderer selects the add button K2, the return order section 40 stores the return order for the handled item in the electronic cart.

[0033] <6> Repair and Loss Order Section (Fig. 1) The repair / destruction order unit 50 is a program that executes the function of saving a repair / destruction order for the loaned item selected by the orderer via the repair / destruction screen displayed by selecting the fourth link 14 in an electronic cart.

[0034] <6.1> Repair loss screen (Fig. 9) FIG. 9 is an image diagram of the repair lost screen L. The repair missing screen L is a screen that is displayed when the fourth link 14 is selected. The repair / loss screen L is provided with at least a repair / loss designation list L1 consisting of a list of items currently on loan. The text of the items listed in the repair / loss designation list L1 has embedded therein a hyperlink that transitions to a repair / loss selected item details screen M (FIG. 10) that displays the details of the selected item.

[0035] <6.2> Repair and loss selection details screen (Fig. 10) FIG. 10 is an image diagram of the repair / loss selected item details screen M. The repair / destruction selected item details screen M displays a detailed section of the selected item in the center of the screen, and a confirmation button M1 for the selected item is located at the bottom of the screen. A hyperlink that transitions to a repair / loss input screen N for the relevant item is embedded in this confirmation button M1.

[0036] <6.3> Repair loss input screen (Fig. 11) FIG. 11 is an image diagram of the repair loss input screen N. The repair / destruction input screen N is a screen that is displayed by selecting the confirm button M1 on the repair / destruction selected item details screen M. In the center of the repair and loss input screen N, there are a detailed column for the selected item, an option to request repairs / notice of loss, an option to select quantity, etc., a memo column for free entry, and an add button N1. When the orderer selects the add button N1, the repair / destruction ordering unit 50 temporarily stores the repair / destruction order for the selected item in the electronic cart.

[0037] <7> Order Execution Unit (Figure 1) The order execution unit 60 is a program that executes the function of processing the lending order, the re-lending order, the return order, and the repair / destruction order stored in the electronic cart as one piece of order information.

[0038] <7.1> Electronic cart screen (Fig. 12) FIG. 12 is an image diagram of the electronic cart screen O. The electronic cart screen O is displayed when a hyperlink embedded in the text "cart" included in the global navigation E3 of the home screen E is selected. In addition, the electronic cart screen O may be displayed when saving to the electronic cart by selecting the add button G2, J2, K2, or N1. The electronic cart screen O is provided with an order list section O1 that displays each order stored in the electronic cart in the first loan order section 20, the second loan order section 30, the return order section 40, and the repair / destruction order section 50, an order content input section O2 for inputting order details such as delivery date, usage period, and delivery location, and an order button O3 for confirming the order details. When the orderer selects the order button O3, the order execution unit 60 processes each order as a single unit of order information, and the order is completed.

[0039] <8> When the order is completed (Figure 13(a)) When an order is executed by the order execution unit 60, text relating to the order details is displayed in the on-arrange list display field E1 displayed on the home screen E described with reference to FIG. FIG. 13(a) is a display image of a wanted list display section E2, which is a part of the home screen E. The text displayed in the in-arrange list display area E2 is configured to show the name of the item for a loan order via the first link 11, to show the word "Reorder" for a re-loan order via the second link 12, to show the word "Return" for a return order via the third link 13, and to show "Repair / Lost" for a repair / destruction order via the third link 13. Therefore, by referring to the text shown in FIG. 13(a), it can be seen that the return order, the fan rental order, the repair / destruction order, and the reorder are all processed together as order information. In this text, a fifth link 15 is embedded, which transitions to a chat screen P for arrangements (FIG. 13(b)) related to the order information, which will be described later.

[0040] <9> Order chat screen (Figure 13(b)) FIG. 13(b) is an image diagram of the dispatch chat screen P. The dispatch chat screen P is a screen displayed when the fifth link 15 is selected from the dispatch list display field E2. The dispatch chat screen P has a message input field in which the orderer can input a message, and below that is a chat field in which messages from the orderer and the order recipient are displayed in chronological order. For each order, the recipient can use the chat box to ask for detailed information regarding delivery, etc., enabling them to deliver the product in a way that is more in line with the customer's needs and without any mistakes. Incidentally, if the recipient in the present invention is the same sales office as the recipient for telephone orders, it is advantageous in that no discrepancy in business understanding will arise even if telephone orders and the service are used in combination.

[0041] <10> Operation list screen (Figure 14) FIG. 14 is an image diagram of the operation list screen Q. The operation list screen Q is a screen that is displayed when the sixth link 16 is selected. The operation list screen Q is a screen that displays a list of items that are already on loan. In addition, the list displayed on the operation list screen Q is set so that it is not possible to specify the return or reorder of handled items. Therefore, although the items displayed on the return screen K, repair and loss screen L, and operation list screen Q are essentially the same, each screen is individually prepared according to what the orderer wants to do, making it highly convenient for the orderer.

[0042] <11> Inquiry screen (Figure 15) FIG. 15 is an image diagram of the inquiry screen R. The inquiry screen R is a screen that is displayed when the seventh link 17 is selected. The inquiry screen R includes input fields for the orderer's name, contact information, subject, inquiry details, etc., an attachment button R1 for uploading image files, etc., and a send button R2. By selecting this send button R2, the contents of the inquiry are sent to the order management system A, and the order management system A notifies the order-receiving party terminal C that an inquiry has been received.

[0043] <12> When the inquiry is completed (Figure 16(a)) After the inquiries are completed, the texts listed for each inquiry are displayed in an inquiry list display field E2 on the home screen E. This text can be the subject entered on the inquiry screen R, and further includes the above-mentioned eighth link 18 embedded therein.

[0044] <13> Inquiry chat screen (Figure 16(b)) FIG. 16 is an image diagram of the inquiry chat screen S. The inquiry chat screen S is a screen that is displayed when the eighth link 18 is selected. The inquiry chat screen S is <9> Since the configuration is the same as the arrangement chat screen P explained in the above, detailed explanation will be omitted.

[0045] <14> others The layout of the various screens can be changed as appropriate depending on the type of orderer terminal B (PC, smartphone, tablet, etc.), the display size, etc. Therefore, the layout of each item on each screen in the present invention is not limited to the content described in this embodiment. EXAMPLES

[0046] In the above-mentioned Example 1, the order management device A is configured to function as a home screen display unit 10, a first loan order unit 20, a second loan order unit 30, a return order unit 40, a repair / destruction order unit 50, and an order execution unit 60, but the present invention is not limited to these configurations. For example, the order management device A may be configured using multiple information processing devices, and at least one of the above-mentioned processing devices may be configured to be executed by a dedicated application installed on the order-receiving terminal C. [Explanation of symbols]

[0047] A: Order management device B: Orderer's terminal C: Order recipient terminal 10: Home screen display section 11~18: 1st link~8th link 20: First Loan Order Department 30: Second Loan Order Department 40: Return Order Department 50: Repair and Loss Order Department 60: Order Execution Department B: Orderer's terminal C: Order recipient terminal D: Network E: Home screen E1: Order list display area E2: Inquiry list display field E3: Global Navigation F: Catalog screen F1: Category column, F2: Product column, F3: Search column G: Order details input screen G1: Order details field, G2: Add button H: Reorder screen H1: Reorder list I: Reorder selection details screen I1: Confirm button J: Reorder details input screen J1: Reorder details input field, J2: Add button K: Return screen K1: Return list K2: Add button L: Repair lost screen L1: Repair and destruction designation list M: Repair and loss selection details screen M1: Confirm button N: Repair loss input screen N1: Add button O: Electronic cart screen O1: Order list field, O2: Order content input field, O3: Order button P: Arrangement chat screen Q: Operation list screen R: Inquiry screen R1: Attach button, R2: Send button S: Chat screen for inquiries

Claims

1. A program that causes an information processing device to function as at least a home screen display unit, a first rental order unit, a second rental order unit, a return order unit, a repair / loss order unit, and an order execution unit, The home screen display unit is A first link that transitions to a catalog screen that displays products including at least construction machinery or construction materials; a second link for transitioning to a reorder screen displaying a reorder list consisting of a list of the products included in the order history of the orderer; A third link that transitions to a return screen that displays a return list in which a check box for a return instruction is added to a list of the handling items currently being lent to the orderer; and A fourth link for transitioning to a repair / loss screen on which a list of the items currently on loan to the orderer can be viewed; and a sixth link for transitioning to an operation list screen on which an operation list can be viewed, the operation list being made up of a list of the handling items currently on loan to the orderer and configured so that the handling items cannot be returned or reordered; a wanted list display section including a fifth link leading to a wanted chat screen; a seventh link for transitioning to an inquiry screen capable of accepting input of inquiry information and attachment of data by the orderer; an inquiry list display field including an eighth link for transitioning to an inquiry chat screen prepared for each inquiry made through the inquiry screen; A function of displaying a home screen on the terminal used by the orderer, the home screen displaying at least the The first lending order unit includes: A function of storing the rental order of the product selected by the orderer via the catalog screen in an electronic cart; The second lending order unit includes: a function of storing a re-rental order for the item selected by the orderer via the re-order screen in an electronic cart; The return order unit includes: a function of storing in an electronic cart a return order for the lending item selected by the orderer via the return screen; The repair / loss order unit a function of saving a repair / loss order, which allows the orderer to select a repair request or loss report for the lending item selected by the orderer via the repair / loss screen, in the electronic cart; The order execution unit, a function of processing the rental order, the re-rental order, the repair / loss order, and the return order stored in the electronic cart as one piece of order information; The chat screen for arrangement is prepared for each of the order information being arranged. Order management program.

2. A web ordering system that can be accessed at least from a terminal used by an orderer, The device includes at least a home screen display unit, a first rental order unit, a second rental order unit, a return order unit, a repair / loss order unit, and an order execution unit; The home screen display unit is A first link that transitions to a catalog screen that displays products including at least construction machinery or construction materials; a second link for transitioning to a reorder screen displaying a reorder list consisting of a list of the products included in the order history of the orderer; A third link that transitions to a return screen that displays a return list in which a check box for a return instruction is added to a list of the handling items currently being lent to the orderer; and A fourth link for transitioning to a repair / loss screen on which a list of the items currently on loan to the orderer can be viewed; and a sixth link for transitioning to an operation list screen on which an operation list can be viewed, the operation list being made up of a list of the handling items currently on loan to the orderer and configured so that the handling items cannot be returned or reordered; a wanted list display section including a fifth link leading to a wanted chat screen; a seventh link for transitioning to an inquiry screen capable of accepting input of inquiry information and attachment of data by the orderer; an inquiry list display field including an eighth link for transitioning to an inquiry chat screen prepared for each inquiry made through the inquiry screen; A function of displaying a home screen on the terminal used by the orderer, the home screen displaying at least the The first lending order unit includes: A function of storing the rental order of the product selected by the orderer via the catalog screen in an electronic cart; The second lending order unit includes: a function of storing a re-rental order for the item selected by the orderer via the re-order screen in an electronic cart; The return order unit includes: a function of storing in an electronic cart a return order for the lending item selected by the orderer via the return screen; The repair / loss order unit a function of saving a repair / loss order, which allows the orderer to select a repair request or loss report for the lending item selected by the orderer via the repair / loss screen, in the electronic cart; The order execution unit, a function of processing the rental order, the re-rental order, the repair / loss order, and the return order stored in the electronic cart as one piece of order information; The chat screen for arrangement is prepared for each of the order information being arranged. Web ordering system.

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