Item management system and item management method

Abstract

To provide an article management system capable of reducing annoyance felt by a user when providing usage information of a delivered article.SOLUTION: An article management system using a computer stores identification information for identifying an article to be delivered to a user and one or more pieces of usage information on use of the article attached by a sender of the article in association with each other, reads identification information attached to the article, and extracts at least one piece of usage information from the one or more pieces of usage information associated with the identification information to output the same to the user. When extracting usage information to be output to the user, outputted usage information that has been output to the user in the past is excluded from the one or more pieces of usage information.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to an item management system, an item management method, and an item management program. [Background technology]

[0002] Patent Document 1 discloses a system for automatically delivering goods using autonomous vehicles. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Patent Publication No. 2021-71884 Summary of the Invention [Problem to be solved by the invention]

[0004] However, when the sender of a delivered item sends usage information regarding the use of the item to a user along with the item, there is a risk that the user will feel inconvenienced if the sender provides usage information that was previously provided to the user again.

[0005] The present invention has been made in consideration of the above circumstances, and provides an item management system that can reduce the inconvenience felt by a user when providing usage information of delivered items. [Means for solving the problem]

[0006] An item management system according to one aspect of the present invention includes: The identification information for identifying an item to be delivered to a user is associated with one or more pieces of usage information regarding the use of the item provided by the sender of the item, and the associated information is stored; An article management system using a computer, which reads the identification information attached to the article, extracts at least one piece of usage information from the one or more pieces of usage information linked to the identification information, and outputs the extracted information to the user, When extracting usage information to be output to the user, output usage information that has been previously output to the user is excluded from the single or multiple pieces of usage information.

[0007] Further, an item management method according to one aspect of the present invention includes: The identification information for identifying an item to be delivered to a user is associated with one or more pieces of usage information regarding the use of the item provided by the sender of the item, and the associated information is stored; A computer-based article management method comprising: reading the identification information attached to the article; extracting at least one piece of usage information from the single or multiple pieces of usage information linked to the identification information; and outputting the extracted information to the user, When extracting usage information to be output to the user, output usage information that has been previously output to the user is excluded from the single or multiple pieces of usage information.

[0008] In addition, an item management program according to an aspect of the present invention includes: The identification information for identifying an item to be delivered to a user is associated with one or more pieces of usage information regarding the use of the item provided by the sender of the item, and the associated information is stored; An item management program that causes a computer to execute a process of reading the identification information attached to the item, extracting at least one piece of usage information from the one or more pieces of usage information linked to the identification information, and outputting the extracted information to the user, When extracting usage information to be output to the user, output usage information that has been previously output to the user is excluded from the single or multiple pieces of usage information.

[0009] As described above, in one aspect of the present invention, when extracting usage information to be output to a user, output usage information previously output to the user is excluded from one or more pieces of usage information. Therefore, the output usage information previously output to the user is not provided to the user again, and the inconvenience felt by the user when the usage information is provided can be reduced.

[0010] If a portion of the single or multiple pieces of usage information is the output usage information, the usage information is extracted to be output to the user, and if all of the single or multiple pieces of usage information is the output usage information, it is not necessary to extract the usage information to be output to the user.

[0011] When the user uses the item, an indoor robot capable of retrieving the item stored indoors may retrieve the stored item and deliver it to the user, and may also extract at least one piece of usage information from the single or multiple pieces of usage information linked to the identification information and output it to the user. With this configuration, the indoor robot can present usage information to the user when delivering the item to the user.

[0012] When the indoor robot takes out the stored item, the indoor robot may read the identification information attached to the item and extract at least one piece of usage information from the single or multiple pieces of usage information linked to the identification information. With this configuration, when the indoor robot takes out the item, the usage information can be extracted immediately. Effect of the Invention

[0013] According to the present invention, it is possible to provide an item management system that can reduce the inconvenience felt by a user when providing usage information of delivered items. [Brief description of the drawings]

[0014] [Figure 1] 1 is a block diagram of an article management system according to a first embodiment. [Diagram 2]FIG. 11 is a block diagram of an article management system according to a second embodiment. [Diagram 3] FIG. 11 is a block diagram of an article management system according to a first modified example of the second embodiment. [Figure 4] FIG. 13 is a block diagram of an article management system according to a second modified example of the second embodiment. [Diagram 5] FIG. 11 is a block diagram of an article management system according to a third embodiment. [Figure 6] FIG. 13 is a block diagram of an article management system according to a fourth embodiment. [Figure 7] FIG. 13 is a block diagram of an article management system according to a first modified example of the fourth embodiment. [Figure 8] FIG. 13 is a block diagram of an article management system according to a second modified example of the fourth embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0015] In the following, specific embodiments will be described in detail with reference to the drawings. In each drawing, the same or corresponding elements are denoted by the same reference numerals, and duplicated descriptions will be omitted as necessary for clarity of explanation.

[0016] (First embodiment) First, an item management system and an item management method according to a first embodiment will be described with reference to Fig. 1. Fig. 1 is a block diagram of an item management system according to a first embodiment. The item management system is an item management system that uses a computer to manage delivered items. As shown in Fig. 1, the item management system according to this embodiment includes a user terminal 11, a management server 20, an EC (Electronic Commerce) server 30, and a delivery terminal 40.

[0017] In this embodiment, a user purchases an item from an EC site operated by an EC company on the Internet, and the item is delivered by a deliverer from the EC company (sender) to the user (recipient).

[0018] The user terminal 11, the management server 20, the EC server 30, and the delivery terminal 40 each include a computing unit such as a CPU (Central Processing Unit), and a storage unit such as a RAM (Random Access Memory) or a ROM (Read Only Memory) in which various control programs, data, etc. are stored. That is, the user terminal 11, the management server 20, the EC server 30, and the delivery terminal 40 all have computer functions and perform the following processes based on the various control programs, etc.

[0019] 1, the user terminal 11 is a communication terminal connected by wire or wirelessly so as to be able to communicate with the management server 20. The user terminal 11 is not particularly limited as long as it is able to communicate with the management server 20, and may be, for example, a mobile communication terminal such as a smartphone or a tablet terminal, or a PC (Personal Computer) installed indoors. 1, the user terminal 11 is located in a residential space of a house, but may be located outside the residential space, such as outdoors or indoors. In this specification, the residential space includes an office space.

[0020] 1, a user inputs order information oi to a user terminal 11. The order information oi is transmitted from the user terminal 11 to a management server 20. The order information oi is information about an item to be delivered, and includes, for example, information about the product name, quantity, desired delivery date, shipping destination, etc.

[0021] Furthermore, the user terminal 11 receives the item identification information id and the usage information ui issued by the EC server 30 from the management server 20, and stores the two in association with each other. On the other hand, when a user uses an item, the user terminal 11 receives the item identification information ID read by the reader 13. Then, the user terminal 11 extracts and outputs the usage information UI linked to the item identification information ID.

[0022] The management server 20 is a server that manages the item management system. As shown in Fig. 1, the management server 20 is communicably connected to the user terminal 11, the EC server 30, and the delivery terminal 40. The management server 20 is, for example, a cloud server. The management server 20 transmits order information oi received from the user terminal 11 to the EC server 30.

[0023] In addition, the management server 20 receives the item identification information id and the usage information ui issued by the EC server 30 and transmits them to the user terminal 11. In addition, the management server 20 transmits the item identification information id to the delivery terminal 40.

[0024] The EC server 30 is, for example, a server constituting an EC site operated by an EC merchant on the Internet. As shown in Fig. 1, the EC server 30 is communicably connected to the management server 20, and issues item identification information id and usage information ui in response to order information oi received from the management server 20, and transmits them to the management server 20.

[0025] The item identification information id issued by the EC server 30 is information for identifying an item to be delivered, such as an order number. The item identification information id includes a part or all of the order information oi. The usage information ui issued by the EC server 30 is information regarding the use of the item that is sent by the sender of the item together with the item. The usage information ui is information that the recipient user should refer to when using the item. The usage information ui is not particularly limited as long as it is information regarding the use of the delivered item. The usage information ui includes, for example, attached documents and manuals regarding the use of the item. If the delivered item is food, the usage information ui includes, for example, the cooking method, best-before date, and expiration date of the item.

[0026] The delivery terminal 40 is, for example, a terminal carried by a deliverer, and is a communications terminal capable of reading the item identification information ID attached to an item. As shown in Fig. 1, the delivery terminal 40 is communicably connected to the management server 20. The delivery terminal 40 receives the item identification information ID from the management server 20. By reading the item identification information ID attached to an item using the delivery terminal 40, the deliverer can identify the item to be delivered.

[0027] In addition, the delivery terminal 40 may receive the usage information ui from the management server 20 together with the item identification information id. Also, the delivery terminal 40 may be a delivery robot, i.e., an autonomous vehicle, and the delivery robot may deliver the item instead of the delivery person. Furthermore, the delivery robot may have usage information UI together with the item identification information ID, and when the delivery robot delivers the item, the usage information UI may be output to the user.

[0028] The item identification information id is, for example, a character, a symbol, a barcode, a two-dimensional code, an RFID (Radio Frequency IDentifier), etc., and is directly or indirectly attached to the item to be delivered. More specifically, the item identification information id is directly attached to or embedded in the item. Alternatively, the item identification information id is attached to, embedded in, or indirectly attached to the packaging of the item. Here, the packaging is not limited in any way, and may be, for example, a paper or vinyl box, bag, sheet, etc. The packaging may be disposable or reusable, such as a returnable box.

[0029] As shown in FIG. 1, an item with item identification information id is delivered by a deliverer from an EC company to a user. When the delivery of the item is completed, the user does not necessarily need to receive the item, but only the item arrives at the house. For example, the item may be placed in a predetermined location in the house (e.g., a delivery box, etc.). Alternatively, the robot may receive the item, as will be described in detail later.

[0030] In the example shown in Fig. 1, the delivered item is stored in a storage location by the user. In the example shown in Fig. 1, a reader 13 that reads item identification information ID is provided in the storage location. The reader 13 is communicatively connected to a user terminal 11. When storing the delivered item in the storage location, the reader 13 is used to read the item identification information ID attached to the item and transmits it to the user terminal 11. Therefore, the user can confirm on the user terminal 11 that the item is being stored in the storage location.

[0031] Furthermore, when the delivered item is taken out from the storage location, the item identification information ID attached to the item is read using the reader 13 and transmitted to the user terminal 11. Then, the user terminal 11 extracts the usage information UI linked to the item identification information ID and outputs it to the user. The reader 13 may or may not be fixed to the storage location.

[0032] As described above, in the item management system according to this embodiment, the item identification information ID for identifying an item delivered to a user and the usage information UI regarding the use of the item are linked and stored in the user terminal 11. When a user takes an item out of a storage location and uses it, the item identification information ID attached to the item is read by the reader 13, and the item identification information ID is transmitted from the reader 13 to the user terminal 11.

[0033] Then, the user terminal 11 extracts the usage information UI linked to the item identification information ID and outputs it to the user. For example, the usage information UI is output as characters, images, videos, etc. on the monitor of the user terminal 11. Alternatively, the usage information UI may be output as sound from the speaker of the user terminal 11. Of course, the output of characters, etc. from the monitor and the output of sound from the speaker may be performed simultaneously.

[0034] Here, the usage information ui includes one or more pieces of usage information, and the user terminal 11 extracts at least one piece of usage information from the usage information ui and outputs it to the user. Furthermore, when extracting usage information to be output to the user, the user terminal 11 excludes output usage information that has been output to the user in the past from the usage information ui.

[0035] For example, the user terminal 11 stores the output usage information previously output to the user, and excludes the output usage information from the usage information ui received from the management server 20. When excluding the output usage information from the usage information ui, the output usage information may be deleted from the usage information ui in order to save storage capacity.

[0036] When the usage information ui includes a plurality of pieces of usage information and a part of the usage information ui is the output usage information, the usage information other than the output usage information is extracted and output to the user. On the other hand, if all of the usage information ui is output usage information, for example, the usage information to be output to the user is not extracted.

[0037] In this way, in the item management system according to the present embodiment, when extracting usage information to be output to the user, output usage information previously output to the user is excluded from the usage information ui. Therefore, output usage information previously output to the user is not provided to the user again, and the inconvenience felt by the user when providing usage information can be reduced. Furthermore, the item management system according to this embodiment can present information regarding the use of a delivered item to a user at the time the user uses the item.

[0038] In this embodiment, the item identification information ID and the usage information UI may be linked and stored by the management server 20 instead of the user terminal 11. When a user takes an item out of a storage location and uses it, for example, the user terminal 11 transmits the item identification information ID received from the reader 13 to the management server 20. The management server 20 that receives the item identification information ID extracts the usage information UI linked to the item identification information ID and transmits it to the user terminal 11. The user terminal 11 then outputs the usage information UI received from the management server 20 to the user.

[0039] Second Embodiment Next, an item management system and an item management method according to a second embodiment will be described with reference to Fig. 2. Fig. 2 is a block diagram of the item management system according to the second embodiment. As shown in FIG. 2, the item management system according to this embodiment includes an indoor robot 12 in addition to the user terminal 11, management server 20, EC server 30, and delivery terminal 40 shown in FIG.

[0040] In the item management system according to the first embodiment shown in Fig. 1, the management server 20 receives the item identification information id and usage information ui issued by the EC server 30, and transmits them to the user terminal 11. In contrast, in the item management system according to the second embodiment shown in Fig. 2, the management server 20 receives the item identification information id and usage information ui issued by the EC server 30 in response to the order information oi, and transmits them to the indoor robot 12 instead of the user terminal 11.

[0041] The indoor robot 12 is connected to the management server 20 so as to be able to communicate with the management server 20, and stores the usage information UI and the item identification information ID received from the management server 20 in association with each other. The indoor robot 12 also includes, for example, a calculation unit and a storage unit in which various control programs, data, etc. are stored, and has a function as a computer, and performs the following processes based on the various control programs, etc.

[0042] Here, the indoor robot 12 is a robot that can move indoors. The indoor robot 12 is equipped with an arm for grasping an item, for example, and receives a delivered item from a deliverer and stores the item in a predetermined storage location. The indoor robot 12 also takes out the item stored in the storage location and delivers it to a user.

[0043] As shown in Fig. 2, when a user uses an item, the indoor robot 12 takes the item out of the storage location and delivers the item to the user. At that time, the indoor robot 12 reads the item identification information ID attached to the item, extracts the usage information UI linked to the item identification information ID, and outputs it to the user. That is, the indoor robot 12 has the function of the reader 13 shown in Fig. 1.

[0044] Here, the usage information ui includes one or more pieces of usage information, and the indoor robot 12 extracts at least one piece of usage information from the usage information ui and outputs it to the user. Furthermore, when extracting the usage information to be output to the user, the indoor robot 12 excludes output usage information that has been output to the user in the past from the usage information ui.

[0045] For example, the indoor robot 12 stores the outputted usage information previously outputted to the user, and excludes the outputted usage information from the usage information ui received from the management server 20. When excluding the outputted usage information from the usage information ui, the outputted usage information may be deleted from the usage information ui in order to save storage capacity.

[0046] In this way, in the item management system according to the present embodiment, when extracting usage information to be output to the user, output usage information previously output to the user is excluded from the usage information ui. Therefore, the output usage information previously output to the user is not provided to the user again, and the inconvenience felt by the user when the usage information is provided can be reduced.

[0047] In addition, the item management system according to this embodiment can also present information regarding the use of a delivered item to a user at the time the user uses the item. It is also possible that the indoor robot 12 does not have a reader function, and a reader 13 that reads the item identification information id is separately provided at the storage location, for example, as shown in FIG. The other configuration is similar to that of the first embodiment, and therefore the description will be omitted.

[0048] <Variation 1> Next, an item management system and an item management method according to a first modified example of the second embodiment will be described with reference to Fig. 3. Fig. 3 is a block diagram of an item management system according to a first modified example of the second embodiment. As shown in FIG. 3, the article management system according to the first modification also includes a user terminal 11, an indoor robot 12, a management server 20, an EC server 30, and a delivery terminal 40, similar to the article management system shown in FIG.

[0049] In the item management system according to the second embodiment shown in FIG. 2, the management server 20 receives the item identification information id and usage information ui issued by the EC server 30 in response to the order information oi, and transmits them to the indoor robot 12. In contrast, in the item management system according to the first modification shown in FIG. 3, the management server 20 receives the item identification information id and usage information ui issued by the EC server 30 in response to the order information oi, and transmits them to the user terminal 11 instead of the indoor robot 12. The user terminal 11 associates and stores the item identification information id and usage information ui received from the management server 20. At this time, only the item identification information id is transmitted from the management server 20 to the indoor robot 12.

[0050] As shown in Fig. 3, when a user uses an item, the indoor robot 12 takes the item out of the storage location and delivers the item to the user. At that time, the indoor robot 12 reads the item identification information ID attached to the item and transmits the item identification information ID to the user terminal 11. That is, the indoor robot 12 has the function of the reader 13 shown in Fig. 1. Then, the user terminal 11 extracts the usage information UI linked to the item identification information ID and outputs it to the user.

[0051] Here, the usage information ui includes one or more pieces of usage information, and the user terminal 11 extracts at least one piece of usage information from the usage information ui and outputs it to the user. Furthermore, when extracting usage information to be output to the user, the user terminal 11 excludes output usage information that has been output to the user in the past from the usage information ui.

[0052] In this way, in the item management system according to the first modification, when extracting usage information to be output to the user, output usage information previously output to the user is excluded from the usage information ui. Therefore, output usage information previously output to the user is not provided to the user again, and the inconvenience felt by the user when the usage information is provided can be reduced.

[0053] Furthermore, the item management system according to the first modification can also present information regarding the use of a delivered item to a user at the time the user uses the item. It is also possible that the indoor robot 12 does not have a reader function, and a reader 13 that reads the item identification information id is separately provided at the storage location, for example, as shown in FIG. The other configuration is similar to that of the second embodiment shown in FIG. 2, and therefore the description will be omitted.

[0054] <Variation 2> Next, an item management system and an item management method according to Modification 2 of the second embodiment will be described with reference to Fig. 4. Fig. 4 is a block diagram of an item management system according to Modification 2 of the second embodiment. As shown in FIG. 4, the article management system according to the first modification also includes a user terminal 11, an indoor robot 12, a management server 20, an EC server 30, and a delivery terminal 40, similar to the article management system shown in FIG.

[0055] In the item management system according to the second embodiment shown in Fig. 2, the management server 20 receives the item identification information id and usage information ui issued by the EC server 30 in response to the order information oi, and transmits them to the indoor robot 12. In contrast, in the item management system according to the second modification shown in Fig. 4, the management server 20 receives the item identification information id and usage information ui issued by the EC server 30 in response to the order information oi, and stores them in association with each other. Only the item identification information id is transmitted from the management server 20 to the indoor robot 12.

[0056] As shown in Fig. 4, when a user uses an item, the indoor robot 12 takes the item out of the storage location and delivers the item to the user. At that time, the indoor robot 12 reads the item identification information ID attached to the item and transmits the item identification information ID to the management server 20. That is, the indoor robot 12 has the function of the reader 13 shown in Fig. 1. The management server 20 extracts the usage information UI linked to the item identification information ID and transmits it to the user terminal 11. Then, the user terminal 11 outputs the usage information UI received from the management server 20 to the user.

[0057] Here, the usage information ui includes one or more pieces of usage information, and the management server 20 extracts at least one piece of usage information from the usage information ui and outputs it to the user. Furthermore, when extracting usage information to be output to the user, the management server 20 excludes output usage information that has been output to the user in the past from the usage information ui.

[0058] In this way, in the article management system according to the second modification, when extracting usage information to be output to the user, output usage information previously output to the user is excluded from the usage information ui. Therefore, output usage information previously output to the user is not provided to the user again, and the inconvenience felt by the user when the usage information is provided can be reduced.

[0059] Furthermore, the item management system according to the second modification can also present information regarding the use of a delivered item to a user at the time the user uses the item. It is also possible that the indoor robot 12 does not have a reader function, and a reader 13 that reads the item identification information id is separately provided at the storage location, for example, as shown in FIG.

[0060] Also, in FIG. 4, the management server 20 may transmit the extracted usage information ui to the indoor robot 12 instead of the user terminal 11, and the indoor robot 12 may output the usage information ui received from the management server 20 to the user. The other configuration is similar to that of the second embodiment shown in FIG. 2, and therefore the description will be omitted.

[0061] (Third embodiment) Next, an item management system and an item management method according to a third embodiment will be described with reference to Fig. 5. Fig. 5 is a block diagram of an item management system according to the third embodiment. 5, the item management system according to this embodiment includes the indoor robot 12, management server 20, EC server 30, and delivery terminal 40 shown in FIG. 2, but does not include a user terminal 11. Here, the indoor robot 12 also functions as the user terminal 11.

[0062] 5, the user inputs order information oi to the indoor robot 12. The order information oi is transmitted from the indoor robot 12 to the management server 20. 5, the management server 20 receives the item identification information id and the usage information ui issued by the EC server 30 in response to the order information oi, and transmits them to the indoor robot 12. The indoor robot 12 stores the usage information ui and the item identification information id received from the management server 20 in association with each other.

[0063] As shown in Fig. 5, when a user uses an item, the indoor robot 12 takes the item out of the storage location and delivers the item to the user. At that time, the indoor robot 12 reads the item identification information ID attached to the item, extracts the usage information UI linked to the item identification information ID, and outputs it to the user. That is, the indoor robot 12 has the function of the reader 13 shown in Fig. 1.

[0064] Here, the usage information ui includes one or more pieces of usage information, and the indoor robot 12 extracts at least one piece of usage information from the usage information ui and outputs it to the user. Furthermore, when extracting the usage information to be output to the user, the indoor robot 12 excludes output usage information that has been output to the user in the past from the usage information ui.

[0065] In this way, in the item management system according to the present embodiment, when extracting usage information to be output to the user, output usage information previously output to the user is excluded from the usage information ui. Therefore, the output usage information previously output to the user is not provided to the user again, and the inconvenience felt by the user when the usage information is provided can be reduced.

[0066] In addition, the item management system according to this embodiment can also present information regarding the use of a delivered item to a user at the time the user uses the item. It is also possible that the indoor robot 12 does not have a reader function, and a reader 13 that reads the item identification information id is separately provided at the storage location, for example, as shown in FIG.

[0067] Furthermore, in this embodiment, the item identification information ID and the usage information UI may be linked and stored by the management server 20 instead of the indoor robot 12. When a user takes an item out of a storage location and uses it, for example, the indoor robot 12 transmits the read item identification information ID to the management server 20. The management server 20 receives the item identification information ID, extracts the usage information UI linked to the item identification information ID, and transmits it to the indoor robot 12. Then, the indoor robot 12 outputs the usage information UI received from the management server 20 to the user. The other configuration is similar to that of the second embodiment shown in FIG. 2, and therefore the description will be omitted.

[0068] (Fourth embodiment) Next, an item management system and an item management method according to a fourth embodiment will be described with reference to Fig. 6. Fig. 6 is a block diagram of the item management system according to the fourth embodiment. As shown in FIG. 6, the item management system according to this embodiment includes a sender terminal 50 instead of the EC server 30, in addition to the indoor robot 12, management server 20, and delivery terminal 40 shown in FIG.

[0069] In the item management system according to this embodiment, an item purchased from an EC company is not delivered to a user, but an item (eg, a gift) from a sender is delivered to a user. 6, the sender inputs the order information oi and the usage information ui to the sender terminal 50. The order information oi and the usage information ui are transmitted from the sender terminal 50 to the management server 20.

[0070] 6, the sender terminal 50 is a communication terminal that is connected by wire or wirelessly so as to be able to communicate with the management server 20. The sender terminal 50 is not particularly limited as long as it is able to communicate with the management server 20, and may be, for example, a mobile communication terminal such as a smartphone or a tablet terminal, or a PC (Personal Computer), etc.

[0071] 6, the management server 20 issues an item identification information ID in response to the order information OI received from the sender terminal 50, and transmits it to the sender terminal 50 and the management server 20. Furthermore, the management server 20 transmits the item identification information ID and the usage information UI to the indoor robot 12. The indoor robot 12 associates the usage information UI and the item identification information ID received from the management server 20 and stores them.

[0072] As shown in Fig. 6, when a user uses an item, the indoor robot 12 takes the item out of the storage location and delivers the item to the user. At that time, the indoor robot 12 reads the item identification information ID attached to the item, extracts the usage information UI linked to the item identification information ID, and outputs it to the user. That is, the indoor robot 12 has the function of the reader 13 shown in Fig. 1.

[0073] Here, the usage information ui includes one or more pieces of usage information, and the indoor robot 12 extracts at least one piece of usage information from the usage information ui and outputs it to the user. Furthermore, when extracting the usage information to be output to the user, the indoor robot 12 excludes output usage information that has been output to the user in the past from the usage information ui.

[0074] In this way, in the item management system according to the present embodiment, when extracting usage information to be output to the user, output usage information previously output to the user is excluded from the usage information ui. Therefore, the output usage information previously output to the user is not provided to the user again, and the inconvenience felt by the user when the usage information is provided can be reduced.

[0075] In addition, the item management system according to this embodiment can also present information regarding the use of a delivered item to a user at the time the user uses the item. It is also possible that the indoor robot 12 does not have a reader function, and a reader 13 that reads the item identification information id is separately provided at the storage location, for example, as shown in FIG.

[0076] 6, the item identification information ID and the usage information UI may be linked and stored by the management server 20 instead of the indoor robot 12. When a user takes an item out of a storage location and uses it, for example, the indoor robot 12 transmits the read item identification information ID to the management server 20. The management server 20 receives the item identification information ID, extracts the usage information UI linked to the item identification information ID, and transmits it to the indoor robot 12. Then, the indoor robot 12 outputs the usage information UI received from the management server 20 to the user.

[0077] Furthermore, the first embodiment and the present embodiment can be combined. In that case, the user terminal 11, instead of the indoor robot 12, may store the usage information UI and the item identification information ID received from the management server 20 in association with each other. The other configuration is similar to that of the third embodiment shown in FIG. 5, and therefore the description will be omitted.

[0078] <Variation 1> Next, an item management system and an item management method according to a first modified example of the fourth embodiment will be described with reference to Fig. 7. Fig. 7 is a block diagram of an item management system according to a first modified example of the fourth embodiment. As shown in FIG. 7, the item management system according to the first modification also includes a user terminal 11 in addition to the indoor robot 12, management server 20, delivery terminal 40, and sender terminal 50 shown in FIG.

[0079] In an item management system according to a fourth embodiment shown in FIG. 6, the management server 20 transmits the item identification information ID and usage information UI to the indoor robot 12. In contrast, in an item management system according to a first modified example shown in FIG. 7, the management server 20 transmits the item identification information ID and usage information UI to the user terminal 11 instead of the indoor robot 12. The user terminal 11 associates and stores the item identification information ID and usage information UI received from the management server 20. At this time, only the item identification information ID is transmitted from the management server 20 to the indoor robot 12.

[0080] As shown in Fig. 7, when a user uses an item, the indoor robot 12 takes the item out of the storage location and delivers the item to the user. At that time, the indoor robot 12 reads the item identification information ID attached to the item and transmits the item identification information ID to the user terminal 11. That is, the indoor robot 12 has the function of the reader 13 shown in Fig. 1. Then, the user terminal 11 extracts the usage information UI linked to the item identification information ID and outputs it to the user.

[0081] Here, the usage information ui includes one or more pieces of usage information, and the user terminal 11 extracts at least one piece of usage information from the usage information ui and outputs it to the user. Furthermore, when extracting usage information to be output to the user, the user terminal 11 excludes output usage information that has been output to the user in the past from the usage information ui.

[0082] In this way, in the item management system according to the first modification, when extracting usage information to be output to the user, output usage information previously output to the user is excluded from the usage information ui. Therefore, output usage information previously output to the user is not provided to the user again, and the inconvenience felt by the user when the usage information is provided can be reduced.

[0083] Furthermore, the item management system according to the first modification can also present information regarding the use of a delivered item to a user at the time the user uses the item. It is also possible that the indoor robot 12 does not have a reader function, and a reader 13 that reads the item identification information id is separately provided at the storage location, for example, as shown in FIG. The other configuration is similar to that of the fourth embodiment shown in FIG. 6, and therefore the description will be omitted.

[0084] <Variation 2> Next, an item management system and an item management method according to a second modification of the fourth embodiment will be described with reference to Fig. 8. Fig. 8 is a block diagram of an item management system according to a second modification of the fourth embodiment. As shown in Figure 8, the item management system of variant example 2 also includes a user terminal 11, an indoor robot 12, a management server 20, a delivery terminal 40, and a sender terminal 50, similar to the item management system of variant example 1 shown in Figure 7.

[0085] In an item management system according to a fourth embodiment shown in Fig. 6, the management server 20 transmits the item identification information ID and the usage information UI to the indoor robot 12. In contrast, in an item management system according to a second modification shown in Fig. 8, the management server 20 stores the item identification information ID and the usage information UI in association with each other. Only the item identification information ID is transmitted from the management server 20 to the indoor robot 12.

[0086] As shown in Fig. 8, when a user uses an item, the indoor robot 12 takes the item out of the storage location and delivers the item to the user. At that time, the indoor robot 12 reads the item identification information ID attached to the item and transmits the item identification information ID to the management server 20. That is, the indoor robot 12 has the function of the reader 13 shown in Fig. 1. The management server 20 extracts the usage information UI linked to the item identification information ID and transmits it to the user terminal 11. Then, the user terminal 11 outputs the usage information UI received from the management server 20 to the user.

[0087] Here, the usage information ui includes one or more pieces of usage information, and the management server 20 extracts at least one piece of usage information from the usage information ui and outputs it to the user. Furthermore, when extracting usage information to be output to the user, the management server 20 excludes output usage information that has been output to the user in the past from the usage information ui.

[0088] In this way, in the article management system according to the second modification, when extracting usage information to be output to the user, output usage information previously output to the user is excluded from the usage information ui. Therefore, output usage information previously output to the user is not provided to the user again, and the inconvenience felt by the user when the usage information is provided can be reduced.

[0089] Furthermore, the item management system according to the second modification can also present information regarding the use of a delivered item to a user at the time the user uses the item. It is also possible that the indoor robot 12 does not have a reader function, and a reader 13 that reads the item identification information id is separately provided at the storage location, for example, as shown in FIG. The other configuration is similar to that of the fourth embodiment shown in FIG. 6, and therefore the description will be omitted.

[0090] In the above examples, the program includes instructions (or software code) that, when loaded into a computer, cause the computer to perform one or more functions described in the embodiments. The program may be stored on a non-transitory computer-readable medium or a tangible storage medium. By way of example and not limitation, the computer-readable medium or tangible storage medium includes random-access memory (RAM), read-only memory (ROM), flash memory, solid-state drive (SSD) or other memory technology, CD-ROM, digital versatile disc (DVD), Blu-ray® disk or other optical disk storage, magnetic cassette, magnetic tape, magnetic disk storage or other magnetic storage device. The program may be transmitted on a transitory computer-readable medium or communication medium. By way of example and not limitation, the transitory computer-readable medium or communication medium includes electrical, optical, acoustic, or other forms of propagated signals.

[0091] The present invention is not limited to the above-described embodiment, and can be modified as appropriate without departing from the spirit and scope of the present invention. [Explanation of symbols]

[0092] 11 User terminal 12 Indoor Robots 13 Leader 20 Management Server 30 EC Server 40 Delivery terminal 50 Sender's Terminal id Product identification information oi Ordering Information ui usage information

Claims

1. The identification information for identifying an item to be delivered to a user is associated with one or more pieces of usage information regarding the use of the item provided by the sender of the item, and the associated information is stored; An article management system using a computer, which reads the identification information attached to the article, extracts at least one piece of usage information from the one or more pieces of usage information linked to the identification information, and outputs the extracted information to the user, When extracting usage information to be output to the user, excluding output usage information that has been previously output to the user from the single or multiple pieces of usage information; When the user uses the item, An indoor robot capable of retrieving the item stored indoors retrieves the stored item and delivers it to the user, and extracts at least one piece of usage information from the single or multiple pieces of usage information linked to the identification information and outputs the extracted information to the user. Inventory management system.

2. The indoor robot, If the one or more pieces of usage information are the output usage information, extracting usage information to be output to the user; If all of the one or more pieces of usage information are the output usage information, no usage information is extracted for output to the user. The article management system according to claim 1 .

3. When the indoor robot takes out the stored item, it reads the identification information attached to the item and extracts at least one piece of usage information from the one or more pieces of usage information linked to the identification information.

3. An article management system according to claim 1 or 2.

4. A computer comprising: The identification information for identifying an item to be delivered to a user is associated with one or more pieces of usage information regarding the use of the item provided by the sender of the item, and the associated information is stored; A computer-implemented article management method, comprising: reading the identification information attached to the article; extracting at least one piece of usage information from the single or multiple pieces of usage information linked to the identification information; and outputting the extracted information to the user, When the computer extracts usage information to be output to the user, the computer excludes output usage information that has been previously output to the user from the single or multiple pieces of usage information; The indoor robot capable of retrieving the item stored indoors stores, as the computer, the identification information and the single or multiple pieces of usage information in association with each other, When the user uses the item, the indoor robot taking out the stored item and delivering it to the user, and extracting at least one piece of usage information from the one or more pieces of usage information linked to the identification information and outputting the extracted information to the user; How to manage goods.

5. The indoor robot, If the one or more pieces of usage information are the output usage information, extracting usage information to be output to the user; If all of the one or more pieces of usage information are the output usage information, no usage information is extracted for output to the user. The article management method according to claim 4.

6. When the indoor robot takes out the stored item, it reads the identification information attached to the item and extracts at least one piece of usage information from the one or more pieces of usage information linked to the identification information. The article management method according to claim 4 or 5.

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