Explanation support system

Abstract

To provide a system and program that identifies the subject of a conversation and then displays appropriate information. [Solution] The explanation support system 1 includes a display unit 3, a material storage unit 5 that stores explanatory materials and multiple keywords related to the explanatory materials, a display information storage unit 7 that stores display information to be displayed on the display unit 3 based on combinations of keywords, a voice analysis unit 9 that analyzes voice terms and subjects of the voice terms, which are terms contained in voice information related to the explanatory materials, and a display control unit 11 that identifies which of multiple keywords the voice term of a specific subject analyzed by the voice analysis unit 9 is, and uses information related to the identified keyword to read out display information from the display information storage unit 7 and display it on the display unit 3.

Description

[Technical field]

[0001] This invention relates to an explanation support system. More specifically, it relates to a system for analyzing the subject of speech and dynamically supporting explanations by utilizing information about the analyzed subject. [Background technology]

[0002] Patent No. 6758732 describes a presentation support system. This system is related to a presentation support system that allows even an average presenter to give an effective presentation. This system analyzes the order in which multiple keywords contained in a voice appear, and changes the order of the keywords displayed on the display unit based on the analyzed order, allowing the presenter to give an effective presentation.

[0003] On the other hand, for example, when an MR explains to a doctor, or a teacher explains to students, much of the analyzed speech comes from the MR or the teacher. In this case, the speech of the MR or teacher is given priority, and keywords are displayed. However, there are cases where a more effective presentation can be made by respecting the speech of the doctor or student, who has a smaller number of voices. Also, if only speech analysis is performed, terms contained in noise may be analyzed, and navigation may not be as intended by the speaker. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent No. 6758732 Summary of the Invention [Problem to be solved by the invention]

[0005] An object of the present invention is to provide a system for supporting explanations so that explanations can be given taking into consideration the subject of the explanation. [Means for solving the problem]

[0006] This invention is basically based on the finding that when analyzing and explaining a conversation that contains voices from multiple subjects, the explanation can be effectively supported by taking into account the subject of the voice and changing the display content.

[0007] An invention described in this specification relates to an explanation support system 1. This system is a system using a computer.

[0008] This system includes a display unit 3, a material storage unit 5, a display information storage unit 7, a voice analysis unit 9, and a display control unit 11. Each unit in this specification can be realized by each means or element in a computer. They may be realized by software or hardware, or by a combination of software and hardware.

[0009] The display unit 3 is a type of computer output unit, and is usually a display unit that can be seen by the person giving the explanation or the presenter.

[0010] The material storage unit 5 is an element for storing explanatory materials and a plurality of keywords related to the explanatory materials. The display information storage unit 7 is an element for storing the display information to be displayed on the display unit 3 based on a combination of keywords. The speech analysis unit 9 is an element for analyzing speech terms, which are terms contained in speech information related to explanatory materials, and subjects of the speech terms. The display control unit 11 is an element that identifies which of multiple keywords the speech term of a specific subject analyzed by the speech analysis unit 9 is, and uses information related to the identified keyword to read display information from the display information storage unit 7 and display it on the display unit 3.

[0011] In a preferred example of the above system, the display control unit 11 displays the display information on the display unit 3, giving priority to cases where the subject of the audio term is a subject originating from a second terminal 23, which is a terminal other than the first terminal 21, over cases where the subject of the audio term is a subject originating from a first terminal 21 connected to the display unit 3.

[0012] In a preferred example of the above system, the display information includes a display keyword that is any two or more keywords among the plurality of keywords. The explanation support system 1 further has a selection information input unit 25 that inputs selection information of display keywords, and the material storage unit 5 stores the keywords in association with pages of explanatory materials, and the display control unit 11 displays on the display unit 3 the pages of explanatory materials stored in association with the selection information from the material storage unit 5 based on the selection information of the display keywords input by the selection information input unit 25.

[0013] A preferred example of the above system is an explanation support system 1 having a content display unit 33 for displaying a plurality of contents 31, a selected content input unit 35 for inputting selected content which is content selected from the plurality of contents 31, a content related person information storage unit 37 for storing content related person information on a plurality of terminals or a plurality of subjects related to the plurality of contents 31, and a respondent information storage unit 39 for storing respondent information which is a terminal or subject that is capable of responding from the content related person information stored in the content related person information storage unit 37, and further having a terminal selection unit 41 for selecting a first terminal 21 based on the respondent information when the second terminal 23 selects the selected content.

[0014] A preferred example of the above system further includes a user memory unit 43 that stores information about the user of the second terminal 23, and the terminal selection unit 41 selects the first terminal 21 using the user information and available person information stored in the user memory unit 43. Effect of the Invention

[0015] According to this invention, the display content is changed taking into consideration the utterance of the person receiving the explanation, so a system can be provided that can support explanations that take into consideration the utterance of the person receiving the explanation. Furthermore, according to this invention, when analyzing a conversation that includes voices from multiple subjects and providing an explanation, such as removing terms that originate from external noise, the display content is changed taking into consideration the subject of the voice, making it possible to effectively support explanations. [Brief description of the drawings]

[0016] [Figure 1] FIG. 1 is a block diagram showing an example of the configuration of an explanation support system. [Diagram 2] FIG. 2 is a block diagram showing the basic configuration of a computer. [Diagram 3] FIG. 3 is a conceptual diagram showing an example of a system according to the present invention. [Figure 4] FIG. 4 is a conceptual diagram showing an example of how presentation materials are displayed. [Diagram 5] FIG. 5 is a conceptual diagram showing keywords in a word order adjusted by the keyword order adjustment unit. [Figure 6] FIG. 6 is a flow chart showing an example of the operation of this system. [Figure 7] FIG. 7 is a conceptual diagram showing an example of a website display screen. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0017] Hereinafter, the embodiments for carrying out the present invention will be described with reference to the drawings. The present invention is not limited to the embodiments described below, and includes appropriate modifications of the embodiments described below within the scope obvious to those skilled in the art.

[0018] The present invention relates to an explanation support system. This system is a computer-based system.

[0019] FIG. 1 is a block diagram showing an example of the configuration of an explanation support system. As shown in FIG. 1, this system 1 includes a display unit 3, a material storage unit 5, a display information storage unit 7, a voice analysis unit 9, and a display control unit 11. As shown in FIG. 1, this system may further include a selection information input unit 25, a content display unit 33, a selected content input unit 35, a content related person information storage unit 37, a person available to respond information storage unit 39, a terminal selection unit 41, and a user storage unit 43, and may include various elements that a computer has as appropriate. However, a system that includes the content display unit 33, the selected content input unit 35, the content related person information storage unit 37, the person available to respond information storage unit 39, the terminal selection unit 41, and the user storage unit 43 and does not include the voice analysis unit 9 and the display control unit 11 is a different invention from the above described in this specification.

[0020] Each part in this specification can be realized by each means, each element, or each process in a computer. They may be realized by software or hardware, or by the cooperation of software and hardware. This system may be implemented by a computer, or by a server-client system using a computer and a server. The computer may be any one of a mobile terminal, a desktop personal computer, and a server, or a combination of two or more. These are usually connected so that information can be exchanged via the Internet (intranet), etc. Functions may be shared by using multiple computers, such as having some functions on one of the computers.

[0021] FIG. 2 is a block diagram showing the basic configuration of a computer. As shown in this figure, the computer has an input unit 51, an output unit 53, a control unit 55, a calculation unit 57, and a storage unit 59, and each element is connected by a bus 61 or the like so as to be able to transmit and receive information. For example, the storage unit may store a control program or various information. When predetermined information is input from the input unit, the control unit reads out the control program stored in the storage unit. Then, the control unit appropriately reads out the information stored in the storage unit and transmits it to the calculation unit. Also, the control unit appropriately transmits the input information to the calculation unit. The calculation unit performs calculation processing using the various information received and stores it in the storage unit. The control unit reads out the calculation results stored in the storage unit and outputs them from the output unit. In this way, various processing is performed. The various processing is performed by each means and each unit.

[0022] Fig. 3 is a conceptual diagram showing an example of a system of the present invention. As shown in Fig. 3, the system of the present invention (a system including the device of the present invention) may include a mobile terminal 65 connected to the Internet or an intranet 63, and a server 67 connected to the Internet or an intranet 63. Of course, a single computer or mobile terminal may function as the device of the present invention, and multiple servers may exist. In the example of this figure, the mobile terminal 65 is the first terminal 21, and is connected in a manner that allows information to be exchanged with the second terminal 23 via the Internet.

[0023] The display unit 3 is an element for displaying various kinds of information based on a computer. A monitor or display, which is a type of computer output unit 53, or a touch panel of a smartphone functions as the display unit 3. The display unit 3 may be a projector. When giving a presentation, the monitor of a computer or tablet may function as the display unit 3, and presentation materials may be projected by a projector. In this case, as described below, not only the presentation materials but also information on the word order of keywords and / or explanatory text may be displayed on the monitor.

[0024] The material storage unit 5 is an element for storing explanatory materials and multiple keywords related to the explanatory materials. The storage unit of a computer functions as the material storage unit 5. If the explanatory materials have multiple pages, multiple keywords may be stored for each page. Each explanatory material or each page may be stored with information such as a file name or ID, and may be stored so that the explanatory materials and multiple keywords can be read using this information. An example of the explanatory materials is presentation materials. An example of the presentation materials is materials created with PowerPoint (registered trademark) or pdf (registered trademark). Presentation materials refer to, for example, a whole series of materials (a certain file) created with software such as PowerPoint (registered trademark), or a certain page. For example, an identification number or ID is assigned to each presentation material. In the material storage unit 5, multiple keywords are stored in association with the assigned information (identification number or ID), or the identification number and page number (slide number). In this way, each presentation material or each page (each slide) of each material is associated with and stored with multiple keywords related to each presentation material.

[0025] An example of a presentation material is a PowerPoint presentation on a new drug X for diabetes. Examples of multiple keywords related to the presentation material are the keywords related to the PowerPoint material: "diabetes," "X," "dosage," "side effects," "dizziness," "drowsiness," "pregnant women" (for whom the drug should not be administered), and "under 19 years of age" (for whom the drug should not be administered). These are stored in the material storage unit 5, for example, in association with the identification number (and each page number) of the presentation material.

[0026] FIG. 4 is a conceptual diagram showing an example of display of presentation materials. In this example, the display unit 3 has an explanatory material display area (presentation area) 71 that displays a certain page of the presentation material created by, for example, PowerPoint, and a display information display area (keyword display area) 73 that displays display information (for example, keywords). For example, the display image of the presentation area 71 is displayed on a projector or the other party's monitor (other party's display unit). Examples of the other party's display unit are the other party's monitor, a display for multiple students, and a display for multiple audience members. That is, in this example, the display unit has an area for displaying a certain part (a certain page) of the explanatory material, and a display area for displaying the explanatory material or display information related to the explanatory material or a certain part of the explanatory material. Then, for example, keywords related to the explanatory material or a certain part of the explanatory material are appropriately displayed in the display area. This display example is updated in real time based on the conversation between the speaker and the audience, as explained above. It is preferable that the display unit is a touch panel type, and that by touching the display information displayed in the display area, a term present in the touched area can be selected and input to the system.

[0027] The display information storage unit 7 is an element for storing display information to be displayed on the display unit 3 based on a combination of keywords. It is preferable that this combination of keywords is stored in association with the explanatory material or the page of the explanatory material described above. For example, a combination of keywords related to a certain page is "diabetes" and "pregnant woman", and an example of display information to be displayed on the display unit is "side effects" and "under 19 years old". For example, if the person receiving the explanation utters the combination of "diabetes" and "pregnant woman", "side effects" and "under 19 years old" are displayed on the display unit of the person giving the explanation. Then, the person giving the explanation can remember to give an explanation regarding "side effects" and "under 19 years old". This combination of keywords also includes the order in which the keywords appear. For example, if the keyword "pregnant woman" appears after the keyword "diabetes", the keywords "side effects" and "under 19 years old" may be displayed on the display unit.

[0028] 5 is a conceptual diagram showing an example of keyword combination based on the order of appearance of keywords. For example, when a term A1 is used after a certain term, B1, B2, and B3 may be displayed as display information, or B1 and C1 may be displayed as the best candidates.

[0029] The speech analysis unit 9 is an element for analyzing speech terms, which are terms contained in speech information related to explanatory materials, and subjects of the speech terms. The audio information related to the explanatory materials is audio information that is produced by a person or a machine and recorded with respect to the explanatory materials. The audio information may be any of explanations, presentations, conversations, chats, and question-and-answering. For example, the storage unit stores a presentation including audio information related to the presentation materials. An example of a presentation is audio and video when a presenter gives an explanation based on the presentation materials. The presentation may be audio information that is converted into electrical information and input to a computer via a sound-collecting device such as a microphone (computer input unit). The presentation may also be video and audio information that is converted into electrical information and input to a computer via a recording device such as a video. In this way, the audio information (and video) input from the computer input unit is stored in the storage unit. However, in this invention, it is preferable that not only the voice of the presenter (speaker) but also the voice of the audience (opponent) are recorded. Specifically, it is preferable that not only the voice of the presenter such as an MR, but also the voice of the person receiving the explanation such as a doctor is recorded in the storage unit.

[0030] The voice analysis unit 9 is an element for analyzing terms included in the voice information related to the explanatory materials. The voice analysis unit 9 is implemented, for example, by a control program stored in the storage unit. Voice recognition devices are publicly known. For this reason, the voice analysis unit can appropriately use a known voice recognition device. For example, the voice information of the presentation stored in the recording unit is read. Then, the control unit of the computer reads the control program stored in the storage unit and causes the calculation unit to analyze the read voice information. At this time, it is sufficient to read the multiple terms and the voice information of the terms stored in the storage unit and analyze the terms included in the presentation. Then, it is sufficient to store the analyzed terms in the storage unit as appropriate. In this way, the voice analysis unit 9 can analyze the terms included in the presentation stored in the voice storage unit 7.

[0031] The voice analysis unit 9 analyzes the subject of the voice term based on the voice information. An example of analyzing the subject of the voice term is analyzing whether the subject of the voice information is a single person or multiple people. Another example of analyzing the subject of the voice term is distinguishing between the presenter (speaker) and others (audience or questioner). For example, the presenter's voiceprint may be stored in the memory unit, and the voice analysis unit 9 may read the presenter's voiceprint from the memory unit and analyze whether the subject of the voice term is the presenter or others. The voice analysis unit 9 may also analyze the frequency of the voice information to distinguish the subject of the voice term. Furthermore, the subject of the voice term may be distinguished based on which terminal the voice information was input into. In this way, the voice analysis unit 9 can analyze the subject of the voice term. Specific examples of subjects include speaker and audience combinations such as presenter and audience, medical representative and doctor, doctor and patient, bank clerk and customer, employee and customer, and store clerk and customer.

[0032] The memory unit may also analyze and store in the memory terminology included in the presentation together with information about the person who gave the presentation and information about the person receiving the presentation. Information about the person who gave the presentation may be stored in the memory unit. Examples of the information about the person who gave the presentation include employee number, name, sex, age, sales performance, job title, hometown, evaluation of the presentation, years of service, and years in charge. Examples of information about the person receiving the presentation include the size of the hospital, the region of the hospital, whether it is a lecture or for a single doctor, and (if for a doctor) information about the doctor. Other examples of information about the person receiving the presentation include the area of ​​the lecture, the level of the participants, the grade of the participants, the number of participants, the occupation of the participants, the work content of the participants, the years of service of the participants, and the position of the participants.

[0033] The display control unit 11 is an element that identifies which of multiple keywords the speech term of a specific subject analyzed by the speech analysis unit 9 is, and uses information related to the identified keyword to read display information from the display information storage unit 7 and display it on the display unit 3.

[0034] The speech terms of a specific subject may be, for example, the speech terms of the speaker (presenter) or the speech terms of a person other than the speaker. As explained above, the speech analysis unit 9 analyzes the speech terms and also analyzes the subject of each speech term, and stores them in the memory unit. The display control unit 11 then matches the speech terms of the speaker (or audience) with multiple keywords related to the explanatory materials. The keywords obtained by matching (identified keywords) are then stored in the memory unit, and when they correspond to a combination of keywords, display information is read out and displayed on the display unit 3 based on that combination of keywords.

[0035] It is preferable that the display control unit 11 displays the display information on the display unit 3 by giving priority to the case where the subject of the audio term originates from the second terminal 23, which is a terminal other than the first terminal 21, over the case where the subject of the audio term originates from the first terminal 21 connected to the display unit 3. For example, when an MR is providing an explanation to a doctor, display information to assist the MR's explanation is displayed on the MR's terminal while the MR continues to speak, and when the doctor asks a question in the middle of the explanation, display information to accurately answer the doctor's question is displayed on the MR's terminal.

[0036] In a preferred example of the above system, the display information includes a display keyword that is any two or more keywords among the plurality of keywords. The explanation support system 1 further has a selection information input unit 25 that inputs selection information of display keywords, and the material storage unit 5 stores the keywords in association with pages of explanatory materials, and the display control unit 11 displays on the display unit 3 the pages of explanatory materials stored in association with the selection information from the material storage unit 5 based on the selection information of the display keywords input by the selection information input unit 25.

[0037] In an example of the selected information input unit 25, a display keyword is displayed on the display unit, the display unit being a touch panel, and by touching the displayed display keyword, the information for selecting the display keyword is input into the system. For example, the displays "Side effects" and "Under 19 years old" are displayed on the display unit. Then, the MR touches the part of the touch panel where "Side effects" is displayed. Then, the page of the explanatory material stored in association with "Side effects" in the explanatory material is read from the memory unit and displayed on the display unit. Note that this display may be displayed not only on the display unit, but also on the display unit (second display unit) of the terminal of the second terminal 23.

[0038] This system uses a computer (or processor) storing explanatory material and a plurality of keywords related to the explanatory material; memorizing display information based on a combination of keywords; Analyze the phonetic terms and subjects of the phonetic terms contained in the audio information of explanatory materials, The system may be configured to identify which of a plurality of keywords the analyzed speech term of a specific subject is, and to read and display the display information using information related to the identified keyword. This system can realize the various aspects described above.

[0039] This specification defines a computer (or processor) as: storing explanatory material and a plurality of keywords related to the explanatory material; memorizing display information based on a combination of keywords; Analyze the phonetic terms and subjects of the phonetic terms contained in the audio information of explanatory materials, A method is also provided for identifying which of a plurality of keywords the analyzed speech term of a specific subject is, and for reading and displaying display information using information related to the identified keyword.

[0040] This specification also describes a program for causing a computer (or a processor) to function as each of the above-mentioned parts, and an information recording medium on which such a program is stored. A specific example of a program is a computer Display unit 3, a material storage unit 5 for storing explanatory materials and a plurality of keywords related to the explanatory materials; a display information storage unit (7) for storing display information to be displayed on the display unit (3) based on a combination of keywords; A speech analysis unit 9 that analyzes speech terms and subjects of the speech terms, which are terms included in the speech information related to the explanatory material; This is a program for functioning as an explanation support system 1, which includes a display control unit 11 that identifies which of a number of keywords the speech term of a specific subject analyzed by the speech analysis unit 9 is, and uses information regarding the identified keyword to read display information from the display information storage unit 7 and display it on the display unit 3.

[0041] FIG. 6 is a flow chart showing an example of the operation of this system. This system stores explanatory materials and a number of keywords related to the explanatory materials in a memory unit. This system also stores display information that is displayed based on a combination of keywords in the memory unit. It is preferable that this system stores each keyword in association with a page of the explanatory materials. This example is an example of a case where an MR uses presentation materials (explanatory materials) to explain to a doctor. In this example, a terminal for the MR (first terminal) and a terminal for the doctor (second terminal) are used. In most cases, if the MR and the doctor are close to each other, they may share one terminal.

[0042] Explanation material selection process (S101) The MR selects presentation materials related to a certain drug. Then, information that a specific explanatory material has been selected is input to the system. The system reads out the explanatory materials stored in the memory unit and displays them on the display unit of the terminal for the MR. An example is shown in FIG. 4. Meanwhile, the system reads out multiple keywords related to the explanatory materials stored in the memory unit. Even in this state, keywords that are preferably used first for the explanatory materials (initial display keywords) may be displayed on the display unit. Then, the MR can provide an explanation to the doctor by referring to the keywords displayed on the display unit. This process may be performed again each time a part of the explanatory materials (page of the presentation materials) changes.

[0043] Conversation input process (S102) When the MR gives an explanation, the MR's conversation is input via the input section (e.g., a microphone) of the MR terminal. This conversation is then converted into digital audio information and stored in the memory section. When the doctor asks a question, for example, the doctor's question is input via the input section of the doctor's terminal. This question is then converted into digital audio information and stored in the memory section. In this way, audio information from the conversation is input into the system.

[0044] Speech term analysis process (S103) The speech information is stored in the storage unit. The system then reads out the stored speech information and performs terminology analysis on the speech information. At this time, a publicly known dictionary is used to compare the speech information, and speech terms contained in the conversation are identified and appropriately stored in the storage unit.

[0045] Speech subject analysis process (S104) Next, the system analyzes the subject of the speech term. Note that this step may be omitted and the display information may continue to be displayed without analyzing the subject of the speech term. When using this system, the subject of the speech term may be analyzed as a subject analysis mode, and the display information may be updated based on the analyzed subject.

[0046] Display information display process (S105) For example, in the normal mode (when the subject is not specified), the speech term stored in the storage unit is identified as one of the keywords stored in the storage unit, and stored in the storage unit. This operation is repeated, and when one or more keywords correspond to a combination of specific keywords stored in the storage unit, display information stored in the storage unit in association with the combination is read from the storage unit and displayed on the display unit. In addition, in the audience mode (when the audience's comments are prioritized over the speaker's), when a comment is made from the audience, it is identified as one of multiple keywords, and display information is read using information related to the identified keyword and displayed on the display unit. Note that in the speaker mode (a mode that ignores comments from the audience), even if noise from the audience is input to the system, display information is displayed on the display unit based on the speaker's comments. As explained above, for example, "side effects" and "under 19 years old" are displayed on the display unit of the MR terminal. At this stage, a display suitable for the presentation is made, and the explanation is supported.

[0047] Keyword selection process (S106) The MR touches either "side effects" or "under 19 years old", which are keywords (display keywords) displayed on the display. For example, the MR touches the "side effects" section. Then, information indicating that "side effects" has been selected is input to the terminal via touch panel input. It is also possible to display icons (keyword icons) relating to "side effects" and "under 19 years old" on the display screen, and select a keyword by selecting and clicking on this icon. It is also possible to select a keyword using other known methods.

[0048] Display material update process (S107) In the above process, a side effect, which is a display keyword, is selected. The system then reads out information about the page of explanatory materials stored in association with the side effect, and then reads out that page of explanatory materials from the storage unit. The system then displays the page of explanatory materials that has been read out on the display unit of the MR terminal. At the same time, the system also displays the page of explanatory materials that has been read out on the display unit of the doctor's terminal. This enables the MR to smoothly provide an explanation about the page of explanatory materials that has been read out in association with the side effect.

[0049] A system for directing users to the appropriate device Next, a system for guiding the appropriate terminal will be described. This system can be used as a part of the above system, or can be used as a separate system from the above system.

[0050] This system has a content display unit 33, a selected content input unit 35, a content related person information storage unit 37, an available person information storage unit 39, and a terminal selection unit 41. This system may further have a user storage unit 43. The content display unit 33 is an element for displaying a plurality of contents 31 . The selected content input unit 35 is an element for inputting a selected content, which is a content selected from the plurality of contents 31. The content related person information storage unit 37 is an element for storing content related person information on a plurality of terminals or a plurality of subjects related to a plurality of contents 31. The available person information storage unit 39 is an element for storing available person information, which is a terminal or subject that can respond, from among the content related person information stored in the content related person information storage unit 37 . The terminal selection unit 41 is an element for selecting the first terminal 21 based on the available person information when the second terminal 23 selects the selection content.

[0051] The user storage unit 43 is an element for storing information about the user of the second terminal 23. In this case, it is preferable that the terminal selection unit 41 selects the first terminal 21 using the user information and available person information stored in the user storage unit 43.

[0052] FIG. 7 is a conceptual diagram showing an example of a display screen of a website displayed on the display unit of a second terminal. As shown in FIG. 7, a plurality of contents 31 are displayed on this display screen. Examples of the plurality of contents are disease names, medical names, and product names. For example, a plurality of disease names are displayed on the display screen of a certain website. This system performs processing so that the plurality of contents 31 are displayed on the terminal of a user who accesses this site. For this reason, this system stores information regarding the plurality of disease names in the storage unit, and also stores information for displaying the website on the user's display unit in the storage unit.

[0053] The doctor moves the cursor using a pointing device such as a mouse, and clicks on one of the multiple contents displayed on the website. Then, information is input to the system indicating that the selected content, which is the content selected from the multiple contents 31, has been input. For example, if diabetes is selected from multiple diseases, information to the effect that diabetes has been selected is input to the system.

[0054] The system stores information about multiple terminals or multiple subjects associated with each content. For example, in relation to a content item about diabetes, the storage unit stores in its memory the identification information of those who can respond to questions about diabetes, personal information for retrieving those individuals, and their terminal information. For example, if the individuals who can provide explanations about diabetes on this website are Mr. A1, Mr. A2, Mr. A3, and Mr. A4, the system stores information such as the names and terminal IDs of those associated with the diabetes content.

[0055] The system also stores available person information, which is available terminals or subjects, from among the content related person information stored in the content related person information storage unit 37. For example, the system stores the attendance information of Mr. A1, Mr. A2, Mr. A3, and Mr. A4. Then, among these persons, those who are at work may be regarded as available subjects, and the terminals operated by these subjects may be stored in the storage unit as available terminals. The system may also analyze and temporarily store, among the terminals of Mr. A1, Mr. A2, Mr. A3, and Mr. A4, terminals that are logged in (connected to the Internet) and are not in a busy state (a state in which work is being performed) but in a waiting state (a state in which they are available). (For example, the terminals of Mr. A1 and Mr. A2.)

[0056] When the second terminal 23 selects the selected content, the system selects the first terminal 21 based on the available person information. For example, when the doctor's terminal selects diabetes, the system selects the terminal of the available person based on the available person information for diabetes. In this case, for example, since the terminals of Mr. A1 and Mr. A2 are available terminals, the system selects, for example, Mr. A1's terminal (first terminal 21). Then, an explanation (web conference) starts between the doctor's terminal (second terminal 23) and the MR's terminal (first terminal 21). At this time, the explanation support system described above is used.

[0057] The storage unit of the system may store information (such as ID) about the user of the terminal that accessed this site. In this case, the terminal selection unit 41 may select the first terminal 21 using the user information and available person information stored in the user storage unit 43. For example, the history of this user's previous interactions with Mr. A1 and the fact that the evaluation score during that interaction was abnormal above the threshold are stored as information about the user. Then, as explained above, this system may select Mr. A1's terminal (the first terminal 21) using the above-mentioned interaction with A1 and evaluation information, which are information about the user, after determining that the terminals of Mr. A1 and Mr. A2 are available terminals. In this way, it is possible to assign a person in charge who matches the user's preferences. This system may be used when display information is displayed on the display unit 3 with priority given to the case where the subject originates from the second terminal 23, or when display information is displayed on the display unit with priority given to the case where the subject originates from the first terminal. Of course, this system may also be used when the above-mentioned display information is not displayed on the display unit.

[0058] This specification describes a computer as: a content display unit 33 for displaying a plurality of contents 31; a selected content input unit 35 for inputting a selected content which is a content selected from among a plurality of contents 31; A content related person information storage unit 37 that stores content related person information regarding a plurality of terminals or a plurality of subjects related to a plurality of contents 31; and a respondent information storage unit 39 for storing respondent information that is a respondent terminal or subject among the content related person information stored in the content related person information storage unit 37, The second terminal 23 further includes a terminal selection unit 41 that selects the first terminal 21 based on the available person information when the second terminal 23 selects the selected content. A program for causing the explanation support system 1 to function and an information recording medium storing the program are also provided.

[0059] This specification describes a computer or processor as: Display multiple contents 31, A selection content is input, which is a content selected from the plurality of contents 31, storing content related person information regarding a plurality of terminals or a plurality of subjects related to a plurality of contents 31; Among the content-related person information, information on a terminal or subject that can handle the content is stored; There is also provided an explanation support system 1 that, when the second terminal 23 selects the selection content, allows the first terminal 21 to be selected based on the available person information. [Industrial Applicability]

[0060] This invention can be used in the information-related industries. [Explanation of symbols]

[0061] 1. Explanation Support System 3 Display section 5. Document storage section 7 Display information storage section 9. Audio Analysis Section 11 Display control unit

Claims

1. A display unit (3); a material storage unit (5) for storing explanatory materials and a plurality of keywords related to the explanatory materials; a display information storage unit (7) that stores display information to be displayed on the display unit (3) based on the combination of keywords; a speech analysis unit (9) for analyzing speech terms that are terms included in the speech information related to the explanatory material and subjects of the speech terms; a display control unit (11) that identifies which of the plurality of keywords is the speech term of the specific subject analyzed by the speech analysis unit (9), reads the display information from the display information storage unit (7) using information related to the identified keyword, and displays the display information on the display unit (3), The display control unit (11) When the subject of the audio term is a subject originating from a first terminal (21) connected to the display unit (3), The display information is displayed on the display unit (3) with priority given to cases where the subject originates from a second terminal (23) other than the first terminal (21). Explanation support system (1).

2. The explanation support system (1) according to claim 1, A content display unit (33) for displaying a plurality of contents (31); a selected content input unit (35) for inputting a selected content which is a content selected from the plurality of contents (31); a content related person information storage unit (37) for storing content related person information relating to a plurality of terminals or a plurality of subjects related to the plurality of contents (31); and a respondent information storage unit (39) for storing respondent information, which is a terminal or subject that can respond, among the content related person information stored in the content related person information storage unit (37), The second terminal (23) further includes a terminal selection unit (41) for selecting the first terminal (21) based on the available person information when the second terminal (23) selects the selected content. Explanation support system (1).

3. The explanation support system (1) according to claim 2, The system further includes a user storage unit (43) for storing information about a user of the second terminal (23), The terminal selection unit (41) selects the first terminal (21) using the user information stored in the user storage unit (43) and the available person information. Explanation support system (1).

4. Computer A display unit (3); a material storage unit (5) for storing explanatory materials and a plurality of keywords related to the explanatory materials; a display information storage unit (7) that stores display information to be displayed on the display unit (3) based on the combination of keywords; a speech analysis unit (9) for analyzing speech terms that are terms included in the speech information related to the explanatory material and subjects of the speech terms; a display control unit (11) that identifies which of the plurality of keywords is the speech term of the specific subject analyzed by the speech analysis unit (9), reads the display information from the display information storage unit (7) using information related to the identified keyword, and displays the display information on the display unit (3), The display control unit (11) When the subject of the audio term is a subject originating from a first terminal (21) connected to the display unit (3), The display information is displayed on the display unit (3) with priority given to cases where the subject originates from a second terminal (23) other than the first terminal (21). A program to function as an explanation support system (1).

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