Reporting support device, reporting support method, program, and recording medium

Abstract

To provide a notification support device capable of transmitting more information to a third person and also supporting a notification from the third person to an emergency contact address.SOLUTION: A notification support device 10 comprises: an identifier generation section 13 for generating an access identifier to perform access to support request information including an emergency contact address; an access permission section 14 for permitting a supporting person terminal to perform the access to the support request information when the supporting person terminal reads the access identifier printed on baggage or the access identifier printed on a recording medium that can be carried with the baggage as a set; a notification section 15 for notifying the emergency contact address of first information indicating that an abnormality occurs in at least one of the baggage and a support requesting person carrying the baggage when the access is permitted; and a display processing section 16 for allowing the support request information to be displayed on the supporting person terminal.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to a reporting support device, a reporting support method, a program, and a recording medium. [Background technology]

[0002] Patent Document 1 reports an idea for a notebook that is useful for saving an individual's life during emergency transport and subsequent medical treatment.

[0003] Additionally, efforts regarding the Help Mark (registered trademark) are becoming more widespread nationwide. The Help Mark (registered trademark) is a mark used to inform people around you of your physical and mental condition and to request assistance, etc. A person requesting assistance, etc. can inform people around them of their physical and mental condition by carrying a help card or the like featuring the Help Mark (registered trademark) pictogram, for example. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Utility Model Registration No. 3222098 Summary of the Invention [Problem to be solved by the invention]

[0005] However, the notebooks, help cards, and other portable items described in Patent Document 1 have a limited space for writing, making it difficult to convey detailed information to third parties.

[0006] In addition, if an abnormality occurs with the personal item or the person requesting assistance (hereinafter referred to as the "person requesting assistance") carrying the item (for example, if the owner of the help card falls ill while out), a third party will report the emergency contact listed on the personal item, and it will take time for the emergency contact to understand the situation of the person requesting assistance.

[0007] Therefore, an object of the present invention is to provide a reporting support device, a reporting support method, a program, and a recording medium that are capable of transmitting a large amount of information to a third party and that support reporting from the third party to an emergency contact. [Means for solving the problem]

[0008] In order to achieve the above object, a reporting support device of the present invention comprises: The device includes an acquisition unit, a registration unit, an identifier generation unit, an access permission unit, a notification unit, and a display processing unit, The acquisition unit acquires support request information including an emergency contact, The support request information is information regarding support required by at least one of the personal item and the support requester carrying the personal item, The registration unit registers the support request information, the identifier generation unit generates an access identifier for accessing the support request information; the access permission unit permits the support executor terminal to access the support request information when the access identifier printed on the carried item or the access identifier printed on a recording medium that can be carried together with the carried item is read by the support executor terminal, the notification unit, when permitting the access, notifies the emergency contact of first information indicating that an abnormality has occurred in at least one of the carried item and the assistance requester; The display processing unit is a device that displays the support request information on the support executor terminal.

[0009] The reporting support method of the present invention includes: The method includes an acquisition step, a registration step, an identifier generation step, an access permission step, a notification step, and a display processing step, The acquiring step acquires assistance request information including an emergency contact point; The support request information is information regarding support required by at least one of the personal item and the support requester carrying the personal item, The registration step includes registering the support request information, The identifier generating step generates an access identifier for accessing the support request information, the access permission step permits the support executor terminal to access the support request information when the access identifier printed on the carried item or the access identifier printed on a recording medium that can be carried together with the carried item is read by the support executor terminal, The notification step includes, when the access is permitted, notifying the emergency contact of first information indicating that an abnormality has occurred in at least one of the carried item and the assistance requester, and The display processing step is a method for displaying the support request information on the support executor terminal. Effect of the Invention

[0010] According to the present invention, it is possible to transmit a large amount of information to a third party, and to assist the third party in notifying an emergency contact. [Brief description of the drawings]

[0011] [Figure 1] FIG. 1 is a block diagram illustrating an example of a configuration of a reporting support device according to the first embodiment. [Diagram 2] FIG. 2 is a block diagram illustrating an example of a hardware configuration of the report support device according to the first embodiment. [Diagram 3] FIG. 3 is a flowchart illustrating an example of a process in the report support device of the first embodiment. [Figure 4A] FIG. 4A is a schematic diagram showing an example of a case in which the present invention is not applied to the operation of help cards. [Figure 4B] FIG. 4B is a schematic diagram showing an example in which the present invention is applied to the operation of a help card. [Diagram 5] FIG. 11 is a schematic diagram showing an example of information flow when the present invention is applied to the operation of a help card. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0012] In the reporting support device of the present invention, for example, The identifier generation unit further generates an authentication identifier in association with the access identifier, The access permission section may be configured such that, when the access identifier is read by the supporter terminal, it requests the supporter terminal to read the authentication identifier, and, when the authentication identifier read by the supporter terminal is the authentication identifier corresponding to the access identifier, it permits the supporter terminal to access the support request information.

[0013] In the reporting support device of the present invention, for example, The acquisition unit acquires additional information from the support executor terminal, The notification unit may notify the emergency contact of the additional information as second information.

[0014] In the reporting support method of the present invention, for example, The identifier generating step further includes generating an authentication identifier in association with the access identifier; The access permission process may be such that, when the access identifier is read by the supporter terminal, the supporter terminal is requested to read the authentication identifier, and, if the authentication identifier read by the supporter terminal is the authentication identifier corresponding to the access identifier, the supporter terminal is permitted to access the support request information.

[0015] In the reporting support method of the present invention, for example, The acquiring step acquires additional information from the support executor terminal, The notification step may include notifying the emergency contact of the additional information as second information.

[0016] In the notification support device and the notification support method of the present invention, for example, The item to be carried may be a help card.

[0017] The program of the present invention is a program for causing a computer to execute each step of the method of the present invention as a procedure.

[0018] The recording medium of the present invention is a computer-readable recording medium having the program of the present invention recorded thereon.

[0019] In the present invention, the term "carrying item" is not particularly limited, and may be, for example, an item that can be carried by a person. Specifically, for example, card-type carrying items such as help cards and SOS cards; notebook-type carrying items such as disaster prevention notebooks and handicapped persons notebooks; tag-type carrying items such as lost child tags and luggage tags; badge-type carrying items; charm-type carrying items; and the like. The carrying items may also be small items such as wallets, smartphones, and wristwatches. For example, the carrying items may have a specific pictogram representing the person's own physical and mental state, or may not have the pictogram. Examples of the pictograms include the Help Mark (registered trademark), maternity mark, ostomate mark, physically disabled person mark, assistance dog mark, ear mark, heart plus mark, hearing impaired person mark, sign language mark, writing mark, international symbol mark for disabled people, and international symbol mark for blind people. The carrying items may be, for example, items on which the support request information described below can be written or is written.

[0020] The application field of the present invention is not particularly limited, and may be any field in which a third party can contact the emergency contact number written on the carrying item when an abnormality occurs to the support requester, etc. Specifically, an abnormality occurring to the support requester, etc. may be, for example, when the owner of the help card falls ill while out, when the support requester loses an item, when the support requester gets lost, etc.

[0021] Next, an embodiment of the present invention will be described with reference to the drawings. The present invention is not limited to the following embodiment. In each of the drawings, the same parts are given the same reference numerals. In addition, the explanations of each embodiment can be mutually incorporated unless otherwise specified, and the configurations of each embodiment can be combined unless otherwise specified.

[0022] [Embodiment 1] 1 is a block diagram showing an example of a configuration of a report support device 10 according to the present embodiment. As shown in FIG. 1, the device 10 includes an acquisition unit 11, a registration unit 12, an identifier generation unit 13, an access permission unit 14, a notification unit 15, and a display processing unit 16.

[0023] The device 10 may be, for example, a single device including each of the above-mentioned units, or a device to which each of the above-mentioned units can be connected via a communication line network. The device 10 may be connected to an external device described later via the communication line network. The communication line network is not particularly limited, and a known network may be used, for example, wired or wireless. Examples of the communication line network include an Internet line, WWW (World Wide Web), a telephone line, LAN (Local Area Network), SAN (Storage Area Network), DTN (Delay Tolerant Networking), LPWA (Low Power Wide Area), L5G (Local 5G), and the like. Examples of wireless communication include WiFi (Wireless Fidelity), Bluetooth (registered trademark), local 5G, LPWA, and the like. Examples of the wireless communication may include a form in which each device directly communicates (Ad Hoc communication), infrastructure (infrastructure communication), indirect communication via an access point, and the like. The device 10 may be incorporated into a server as a system, for example. The device 10 may be, for example, a personal computer (PC, for example, desktop type or notebook type) on which the program of the present invention is installed, a smartphone, a tablet terminal, etc. Furthermore, the device 10 may be in the form of cloud computing or edge computing, for example, in which at least one of the units is on a server and the other units are on a terminal.

[0024] 2 illustrates a block diagram of the hardware configuration of the device 10. The device 10 includes, for example, a central processing unit (CPU, GPU, etc.) 101, a memory 102, a bus 103, a storage device 104, an input device 105, a display device 106, and a communication device 107. The components of the device 10 are connected to each other via the bus 103 and their respective interfaces (I / F).

[0025] The central processing unit 101 is responsible for the overall control of the device 10. In the device 10, the central processing unit 101 executes, for example, the program of the present invention and other programs, and also reads and writes various information. Specifically, the central processing unit 101 functions as, for example, an acquisition unit 11, a registration unit 12, an identifier generation unit 13, an access permission unit 14, a notification unit 15, and a display processing unit 16.

[0026] The bus 103 can also be connected to, for example, an external device. Examples of the external device include an external storage device (external database, etc.), a printer, an external input device, an external display device, an external imaging device, etc. The present device 10 can be connected to an external network (the above-mentioned communication line network) by, for example, a communication device 107 connected to the bus 103, and can also be connected to other devices via the external network.

[0027] An example of the memory 102 is a main memory (primary storage device). When the central processing unit 101 performs processing, the memory 102 reads various operation programs, such as the program of the present invention, stored in the storage device 104 described below, and the central processing unit 101 receives data from the memory 102 and executes the program. The main memory is, for example, a RAM (random access memory). The memory 102 may also be, for example, a ROM (read only memory).

[0028] The storage device 104 is also called an auxiliary storage device, for example, in contrast to the main memory (primary storage device). As described above, the storage device 104 stores an operation program including the program of the present invention. The storage device 104 may be, for example, a combination of a recording medium and a drive for reading and writing from and to the recording medium. The recording medium is not particularly limited, and may be, for example, an internal or external type, such as a hard disk (HD), CD-ROM, CD-R, CD-RW, MO, DVD, flash memory, or memory card. The storage device 104 may be, for example, a hard disk drive (HDD) in which a recording medium and a drive are integrated, or a solid state drive (SSD).

[0029] In the present device 10, the memory 102 and storage device 104 can also store log information, information acquired from an external database (not shown) or an external device, information generated by the present device 10, and the like.

[0030] The device 10 may further include, for example, an input device 105 and a display device 106. The input device 105 is, for example, a touch panel, a keyboard, a mouse, etc. The display device 106 is, for example, an LED display, a liquid crystal display, etc.

[0031] Next, an example of the reporting support method of this embodiment will be described with reference to the flowchart of Fig. 3. The reporting support method of this embodiment is implemented as follows, for example, using the reporting support device 10 of Fig. 1. Note that the reporting support method of this embodiment is not limited to use of the reporting support device 10 of Fig. 1.

[0032] First, the acquisition unit 11 acquires support request information including an emergency contact (S11, acquisition step). The support request information is information about support required by at least one of the carried item and the support requester carrying the carried item, and is digital data. The support request information may be, for example, text data, still images, videos, or a combination of these. Specifically, the support request information may include, in addition to the emergency contact, information such as a method of dealing with an abnormality that occurs in the support requester, and a method of operating various tools such as medical equipment. The contacts designated as the emergency contacts are not particularly limited, and may include, for example, telephone numbers and email addresses of the terminals of the support requester and related parties (family, friends, guardians, etc.) of the support requester, accounts of external SNS services corresponding to the support requester and the related parties, and the like. The support request information is, for example, transmitted from a device linked to a preregistered account of the support requester in association with the account. The device linked to the account of the support requester may be, for example, the terminals of the support requester and the related parties.

[0033] Next, the support request information is registered by the registration unit 12 (S12, registration step). Specifically, the registration unit 12 may register the support request information by storing it in, for example, the memory 102 and the storage device 104, an external storage device, an external database, or the like.

[0034] Next, the identifier generating unit 13 generates an access identifier for accessing the support request information (S13, identifier generating step). Specifically, the identifier generating unit 13 generates the access identifier by, for example, generating a web page that provides the support request information and encoding URL (Uniform Resource Locator) information of the web page. The access identifier may be, for example, a one-dimensional code such as a barcode, or a two-dimensional code such as a QR code (registered trademark).

[0035] The identifier generating unit 13 may further generate an authentication identifier in association with the access identifier. The authentication identifier may be, for example, a one-dimensional code such as a barcode, or a two-dimensional code such as a QR code (registered trademark), and may be the same type of identifier as the access identifier or a different type of identifier. The authentication identifier may be changeable.

[0036] Next, when the access identifier printed on the carried item or the access identifier printed on a recording medium that can be carried together with the carried item is read by the supporter terminal, the access permission unit 14 permits the supporter terminal to access the support request information (S14, access permission step). The recording medium may be any medium that can be carried together with the carried item, such as paper, cloth, or a sticker. The supporter terminal is not particularly limited, and may be, for example, a supporter terminal such as a mobile phone, smartphone, or wearable device that can read the access identifier.

[0037] When the identifier generating unit 13 generates an authentication identifier, the access enabling unit 14 may, for example, when the access identifier is read by the supporter terminal, request the supporter terminal to read the authentication identifier, and when the authentication identifier read by the supporter terminal is the authentication identifier corresponding to the access identifier, permit the supporter terminal to access the support request information. In other words, when the authentication identifier is normally read, the access enabling unit 14 authenticates that the supporter terminal is near the carried item. This makes it possible to prevent, for example, unauthorized access to a web page that provides the support request information.

[0038] Next, when the access is permitted, the notification unit 15 notifies the emergency contact of first information indicating that an abnormality has occurred in at least one of the belongings and the support requester (S15, notification step). Specifically, the first information (also referred to as a first report) may be, for example, information indicating that the owner of the help card has fallen ill while out, information indicating that the support requester has lost the belongings (information indicating that a third party has found the belongings), information indicating that the support requester has become lost, and the like, but is not limited thereto. The first information only needs to indicate that some abnormality has occurred in the support requester, etc., and does not need to indicate an abnormality that has actually occurred. The method by which the notification unit 15 notifies the first information is not particularly limited, and may, for example, send a message to the telephone number of the emergency contact using SMS (short message service), send an e-mail with an electronic signature to the e-mail address of the emergency contact, or send a message to the account of an external SNS service of the emergency contact. It should be noted that the first information only needs to inform the support requester or the like that some abnormality has occurred, and the actual abnormality that has occurred is not particularly limited. Furthermore, in addition to the first information, the notification unit 15 may transmit, for example, location information of the support executor terminal at the time when the access identifier was read to the emergency contact when the access is permitted. By transmitting the location information, for example, a person (the support requester and the related person, etc.) designated as the emergency contact who has obtained the first information can immediately rush to the scene.

[0039] Then, the display processing unit 16 displays the support request information on the support provider terminal (S16, display processing step), and the process ends (END).

[0040] Also, following the step (S16), for example, the acquisition unit 11 may acquire additional information from the supporter terminal (S17, acquisition step). The additional information may be information input by the supporter terminal, such as the current status of the support requester, the supporter's contact information, and the measures taken by the supporter. The notification unit 15 then notifies the emergency contact of the additional information as second information (also called second report) (S18, notification step), and the process ends (END). The additional information may be stored, for example, in the memory 102 and storage device 104, an external storage device, an external database, etc.

[0041] The display processing unit 16 may, for example, translate the support request information into an arbitrary language and display it. The language is not particularly limited, and may be, for example, a language selected by the supporter or the same language as the language used on the supporter terminal. This makes it possible to support the support requester regardless of the language used by the supporter.

[0042] According to this embodiment, for example, by converting the support request information into digital data and making it accessible to a third party, it is possible to transmit more support request information to a third party than the support request information written on the carried item. Also, according to this embodiment, when access to the support request information is permitted, the first information is notified to the emergency contact, thereby supporting notification to the emergency contact.

[0043] [Embodiment 2] An example of the application of the present invention to a help card (carrying item) will be described. Note that, as mentioned above, the carry-on item in the present invention is not limited to a help card, and can be applied to other carry-on items by appropriately changing the interpretation.

[0044] Fig. 4A shows an example of a case where the present invention is not applied to the operation of a help card, and Fig. 4B shows an example of a case where the present invention is applied to the operation of a help card. In Figs. 4A and B, the support requester is a help card user, and the support provider is a rescuer.

[0045] A case where the present invention is not applied to the operation of a help card will be described with reference to FIG. 4A. First, the help card user 1 applies for a help card at a local government office or website, etc., and obtains the help card. Next, the help card user 1 writes support request information by hand on the back of the help card and carries the help card. An example of support request information written by hand is shown in the center of FIG. 4A. In the support request information shown in the figure, characters with light color shading are intended to be faint. When an abnormality occurs in the help card user 1, for example, a support executor 2 who is a third party who notices the abnormality of the help card user 1 is required to check the support request information written on the help card and support the help card user 1. However, as shown in the figure, when the support request information is written by hand, the support executor 2 may not be able to read the support request information due to faint characters, size, handwriting habits, etc. In addition, even if the support executor 2 calls the terminal of the emergency contact listed on the help card, he or she may not be able to contact the emergency contact person 3 and may not be able to convey the current situation of the help card user 1. In the first place, the support executor 1 also has the psychological hurdle of having to inform the unknown emergency contact 3 of the current situation of the help card user 1. On the other hand, the emergency contact 3 also has the psychological hurdle of calling back, since a call history from an unknown caller will remain on the emergency contact's device. Furthermore, the emergency contact 3 cannot know that something is wrong with the help card user 1 just from the call history. Furthermore, if first aid or other measures are required for the help card user 1, the support executor 2 has to both contact the emergency contact and provide first aid or other measures for the help card user 1, which places a heavy burden on the support executor 2.

[0046] On the other hand, a case where the present invention is applied to the operation of a help card will be described with reference to FIG. 4B. First, the help card user 1 obtains a help card, as in FIG. 4A. Next, the help card user 1 transmits digital data of support request information to the device 10 using, for example, the terminal of the help card user 1 (for example, a mobile phone, etc.) to obtain the generated access identifier and authentication identifier. Then, the help card on which the support request information is handwritten and the access identifier and authentication identifier printed on, for example, a recording paper, are carried as a set. The lower center part of FIG. 4B shows an example of support request information handwritten on the back of a help card (partially omitted, but the content is the same as the support request information shown in FIG. 4A), and the access identifier and authentication identifier attached to the back of the help card. In the illustrated support request information, characters with a light color shade are intended to be faded characters. The supporter 2, who is a third party and has noticed an abnormality in the help card user 1, holds the supporter 2's terminal (e.g., a mobile phone, etc.) equipped with an imaging function over the access identifier. The supporter 2's terminal scans the access identifier using the imaging function, and scans the authentication identifier when the device 10 requests the user to read the authentication identifier (also referred to as authentication time). The device 10 then notifies the terminal of the emergency contact of the first information, for example, by using an external SNS service, an e-mail with an electronic signature, SMS, etc. In addition, the support request information is displayed on the display of the terminal of the supporter 2 by the device 10. The supporter 2 uses the terminal of the supporter 2 to transmit additional information indicating, for example, the contact information of the supporter 2, the current situation of the help card user 1, location information, etc., to the device 10. The device 10 then notifies the terminal of the emergency contact of the additional information as second information, for example, by using an external SNS service, an e-mail with an electronic signature, SMS, etc. In this way, according to the present invention, the support request information is displayed in the form of digital data on the terminal of the support provider 2, improving visibility.According to the present invention, the first information is notified to the terminal of the emergency contact at the time when the supporter 2's terminal is permitted to access the support request information, so that the emergency contact 3 can be immediately informed that an abnormality has occurred in the help card user 1, and the psychological hurdle of the supporter 2 can be lowered. Furthermore, according to the present invention, the reliability of the source of the first information can be ensured by using an electronically signed email or the like, and the psychological hurdle of both the supporter and the emergency contact 3 can be lowered. Also, since the first information is notified to the terminal of the emergency contact simply by the supporter 2's terminal reading the access identifier (and authentication identifier), the supporter 2 can concentrate on responding to the emergency contact, such as emergency measures. Also, by simply printing the access identifier together with the help card on a portable recording medium, the issuer of the help card (such as a local government) can improve the convenience of the help card without changing the format, function, operability, etc. of the existing help card. In addition, the web page providing the support request information can correspond to an entry format specific to the issuer, for example, if the present invention is provided to the issuer as SaaS (Software as a Service). Also, by providing the support request information, etc. via a web page, the support executor 2 can easily input the additional information, etc. on the web page.

[0047] FIG. 5 is a diagram showing an example of information flow when the present invention is applied to the operation of a help card. Note that this is an example and is not limited to this. First, as a preliminary preparation, the help card user 1 uses the terminal of the help card user 1 to send information on the user account to the device 10, and the device 10 acquires the information on the user account by the acquisition unit 11, and registers the user account and the terminal of the help card user 1 by linking them with each other by the registration unit 12 ((1) in the figure). Next, the device 10 transmits an email for identity verification to the terminal of the help card user 1 ((2) in the figure). Next, the help card user 1 uses the terminal of the help card user 1 to access the link in the identity verification email and performs identity verification and initial settings of the user account (password setting, one-time password setting), etc. ((3) in the figure). Next, the help card user 1 uses the terminal of the help card user 1 to log in to the user account and input the support request information ((4) in the figure). Next, the device 10 acquires the support request information using the acquisition unit 11, registers the support request information by linking it to the user account using the registration unit 12, and generates (also called issues) the access identifier and the authentication identifier using the identifier generation unit 13 ((5) in the figure). Next, the help card user 1 prints out the access identifier and the authentication identifier and carries them together with the help card. In addition, for example, related parties of the help card user 1 (family members, friends, etc.) may execute these processes using, for example, the terminal of the help card user 1 or a terminal of the related party.

[0048] The flow of information when an abnormality occurs with the help card user 1 will be described. A supporter (support person) 2, who is a different person and who detects an abnormality with the help card user 1, reads the access identifier using the supporter 2's terminal (e.g., a mobile phone, etc.) equipped with an imaging function ((7) in the figure). If the access identifier is read successfully, a browser is displayed on the supporter 2's terminal, and an authentication screen provided by the device 10 is displayed ((8) in the figure). On the other hand, if the access identifier is not read successfully, the supporter 2 may, for example, try to read the access identifier again. Next, the supporter 2 presses the "Read authentication identifier" button in the authentication screen displayed on the supporter 2's terminal, activates the imaging function, and reads the authentication identifier ((9) in the figure). When the authentication identifier is read normally by the terminal of the support executor 2 and the read authentication identifier corresponds to the access identifier, the device 10 allows the terminal of the support executor 2 to access the support request information and notifies the terminal of the emergency contact of the first information ((10-a to 10-c) in the figure). (10-a) in the figure indicates sending an SMS based on the telephone number of the emergency contact, (10-b) in the figure indicates sending an email with a sender's signature to the email address of the emergency contact, and (10-c) in the figure indicates sending a message to the external SNS service account of the emergency contact. Note that, in the present invention, the first information may be sent to the emergency contact using a plurality of methods as shown in (10-a to 10-c) in the figure, or the first information may be sent to the emergency contact using at least one method based on the type of the emergency contact (e.g., telephone number, email address, external SNS service account, etc.). On the other hand, for example, if the authentication identifier cannot be read normally, the supporter 2 may, for example, try to read the authentication identifier again. If the authentication identifier read by the terminal of the supporter 2 is not the authentication identifier corresponding to the access identifier, the device 10, for example, does not permit the terminal of the supporter 2 to access the support request information and does not notify the terminal of the emergency contact of the first information.Next, the device 10 causes the terminal of the support provider 2, who has been granted access to the support request information, to display the support request information (a web page providing the support request information) on the terminal of the support provider 2 (see (11) in the figure).

[0049] Next, the supporter 2 inputs the additional information on the web page using the supporter 2's terminal and presses the "Send" button displayed on the web page ((12) in the figure). Next, the device 10 acquires the additional information and notifies the additional information as second information to the terminal of the emergency contact ((13-a to 13-c) in the figure). (13-a) in the figure indicates sending an SMS based on the telephone number of the emergency contact, (13-b) in the figure indicates sending an email with a sender's signature to the email address of the emergency contact, and (13-c) in the figure indicates sending a message to the external SNS service account of the emergency contact. Note that, in the present invention, as shown in (13-a to 13-c) in the figure, the second information may be sent to the emergency contact using a plurality of methods, or the second information may be sent to the emergency contact using at least one method based on the type of the emergency contact (e.g., telephone number, email address, external SNS service account, etc.). Furthermore, in the present invention, the second information may be transmitted using the same technique as that used when transmitting the first information, or the second information may be transmitted using a different technique.

[0050] The processes (1) to (5) in the figure can be referred to as, for example, "maintenance functions," the processes (7) to (9), (11), and (12) in the figure can be referred to as, for example, "support provider support functions," and the processes (10-a to 10-c) and (13-a to 13-c) in the figure can be referred to as, for example, "reporting functions."

[0051] [Embodiment 3] The program of the present embodiment is a program for causing a computer to execute each step of the method of the present invention as a procedure. In the present invention, the "procedure" may be read as "processing." The program of the present embodiment may be recorded, for example, in a computer-readable recording medium. The recording medium is not particularly limited, and examples thereof include a read-only memory (ROM), a hard disk (HD), and an optical disk.

[0052] Although the present invention has been described above with reference to the embodiment, the present invention is not limited to the above embodiment. Various modifications that can be understood by those skilled in the art can be made to the configuration and details of the present invention within the scope of the present invention.

[0053] <Additional Notes> Some or all of the above embodiments may be described as follows, but are not limited to the following: (Appendix 1) The device includes an acquisition unit, a registration unit, an identifier generation unit, an access permission unit, a notification unit, and a display processing unit, The acquisition unit acquires support request information including an emergency contact, The support request information is information regarding support required by at least one of the personal item and the support requester carrying the personal item, The registration unit registers the support request information, the identifier generation unit generates an access identifier for accessing the support request information; the access permission unit permits the support executor terminal to access the support request information when the access identifier printed on the carried item or the access identifier printed on a recording medium that can be carried together with the carried item is read by the support executor terminal, the notification unit, when permitting the access, notifies the emergency contact of first information indicating that an abnormality has occurred in at least one of the carried item and the assistance requester; The display processing unit displays the support request information on the support provider terminal. (Appendix 2) The identifier generation unit further generates an authentication identifier in association with the access identifier, The reporting support device described in Appendix 1, wherein the access permission unit, when the access identifier is read by the supporter terminal, requests the supporter terminal to read the authentication identifier, and when the authentication identifier read by the supporter terminal is the authentication identifier corresponding to the access identifier, permits the supporter terminal to access the support request information. (Appendix 3) The acquisition unit acquires additional information from the support executor terminal, 3. The reporting support device according to claim 1, wherein the notification unit notifies the emergency contact of the additional information as second information. (Appendix 4) 4. A reporting support device as described in any one of appendix 1 to 3, wherein the carried item is a help card. (Appendix 5) The method includes an acquisition step, a registration step, an identifier generation step, an access permission step, a notification step, and a display processing step, The acquiring step acquires assistance request information including an emergency contact point; The support request information is information regarding support required by at least one of the personal item and the support requester carrying the personal item, The registration step includes registering the support request information, The identifier generating step generates an access identifier for accessing the support request information, the access permission step permits the support executor terminal to access the support request information when the access identifier printed on the carried item or the access identifier printed on a recording medium that can be carried together with the carried item is read by the support executor terminal, The notification step includes, when the access is permitted, notifying the emergency contact of first information indicating that an abnormality has occurred in at least one of the carried item and the assistance requester, and The display processing step displays the support request information on the support executor terminal. (Appendix 6) The identifier generating step further includes generating an authentication identifier in association with the access identifier; The reporting support method described in Appendix 5, wherein the access permission step, when the access identifier is read by the supporter terminal, requests the supporter terminal to read the authentication identifier, and when the authentication identifier read by the supporter terminal is the authentication identifier corresponding to the access identifier, permits the supporter terminal to access the support request information. (Appendix 7) The acquiring step acquires additional information from the support executor terminal, The reporting support method according to claim 5 or 6, wherein the notification step includes notifying the emergency contact of the additional information as second information. (Appendix 8) 8. A reporting support method as described in any one of appendix 5 to 7, wherein the carried item is a help card. (Appendix 9) A program for causing a computer to execute procedures including an acquisition procedure, a registration procedure, an identifier generation procedure, an access permission procedure, a notification procedure, and a display processing procedure: The obtaining step obtains assistance request information including an emergency contact; The support request information is information regarding support required by at least one of the personal item and the support requester carrying the personal item, The registration step includes registering the support request information, The identifier generation step generates an access identifier for accessing the support request information; the access permission step permits the support executor terminal to access the support request information when the access identifier printed on the carried item or the access identifier printed on a recording medium that can be carried together with the carried item is read by the support executor terminal; the notification step includes, when the access is permitted, notifying the emergency contact of first information indicating that an abnormality has occurred in at least one of the carried item and the assistance requester; The display process includes displaying the support request information on the support provider terminal. (Appendix 10) The identifier generation step further includes generating an authentication identifier in association with the access identifier; The program described in Appendix 9, wherein the access permission procedure, when the access identifier is read by the supporter terminal, requests the supporter terminal to read the authentication identifier, and, when the authentication identifier read by the supporter terminal is the authentication identifier corresponding to the access identifier, permits the supporter terminal to access the support request information. (Appendix 11) The acquisition step acquires additional information from the support executor terminal; 11. The program according to claim 9 or 10, wherein the notification step includes notifying the emergency contact of the additional information as second information. (Appendix 12) 12. The program of any one of appendices 9 to 11, wherein the carry-on item is a help card. (Appendix 13) A computer-readable recording medium having a program according to any one of appendices 9 to 12 recorded thereon. [Industrial Applicability]

[0054] According to the present invention, it is possible to transmit a large amount of information to a third party and to support the third party in notifying an emergency contact. Therefore, the present invention is useful, for example, in cases where a third party supports a carrier of a help card. [Explanation of symbols]

[0055] 1 Help Card Users 2. Support Provider 3. Emergency contact person 10 Reporting support device 11 Acquisition Department 12 Registration Department 13 Identifier Generation Unit 14 Access permission section 15. Notification Department 16 Display processing section 101 Central Processing Unit 102 Memory 103 Bus 104 Storage device 105 Input Device 106 Display device 107 Communication Devices

Claims

1. The device includes an acquisition unit, a registration unit, an identifier generation unit, an access permission unit, a notification unit, and a display processing unit, The acquisition unit acquires support request information including an emergency contact, The support request information is information regarding support required by at least one of the personal item and the support requester carrying the personal item, The registration unit registers the support request information, the identifier generation unit generates an access identifier for accessing the support request information; The identifier generation unit further generates an authentication identifier in association with the access identifier, the access permission unit, when the access identifier printed on the carried item or the access identifier printed on a recording medium that can be carried together with the carried item is read by a supporter terminal, requests the supporter terminal to read the authentication identifier, and when the authentication identifier read by the supporter terminal is the authentication identifier corresponding to the access identifier, permits the supporter terminal to access the support request information; the notification unit, when permitting the access, notifies the emergency contact of first information indicating that an abnormality has occurred in at least one of the carried item and the assistance requester; The display processing unit displays the support request information on the support provider terminal.

2. The acquisition unit acquires additional information from the support executor terminal, The reporting support device according to claim 1 , wherein the notification unit notifies the emergency contact of the additional information as second information.

3. 3. The reporting support device according to claim 1, wherein the portable item is a help card.

4. The method includes an acquisition step, a registration step, an identifier generation step, an access permission step, a notification step, and a display processing step, The acquiring step acquires assistance request information including an emergency contact point; The support request information is information regarding support required by at least one of the personal item and the support requester carrying the personal item, The registration step includes registering the support request information, The identifier generating step generates an access identifier for accessing the support request information, The identifier generating step further includes generating an authentication identifier in association with the access identifier; the access permission step, when the access identifier printed on the carried item or the access identifier printed on a recording medium that can be carried together with the carried item is read by a supporter terminal, requests the supporter terminal to read the authentication identifier, and when the authentication identifier read by the supporter terminal is the authentication identifier corresponding to the access identifier, permits the supporter terminal to access the support request information; The notification step includes, when the access is permitted, notifying the emergency contact of first information indicating that an abnormality has occurred in at least one of the carried item and the assistance requester, and The display processing step displays the support request information on the support executor terminal.

5. The acquiring step acquires additional information from the support executor terminal, The method according to claim 4 , wherein the notification step includes notifying the emergency contact of the additional information as second information.

6. A program for causing a computer to execute procedures including an acquisition procedure, a registration procedure, an identifier generation procedure, an access permission procedure, a notification procedure, and a display processing procedure: The obtaining step obtains assistance request information including an emergency contact; The support request information is information regarding support required by at least one of the personal item and the support requester carrying the personal item, The registration step includes registering the support request information, The identifier generation step generates an access identifier for accessing the support request information; The identifier generation step further includes generating an authentication identifier in association with the access identifier; the access permission step, when the access identifier printed on the carried item or the access identifier printed on a recording medium that can be carried together with the carried item is read by a supporter terminal, requests the supporter terminal to read the authentication identifier, and when the authentication identifier read by the supporter terminal is the authentication identifier that corresponds to the access identifier, permits the supporter terminal to access the support request information; the notification step includes, when the access is permitted, notifying the emergency contact of first information indicating that an abnormality has occurred in at least one of the carried item and the assistance requester; The display process includes displaying the support request information on the support provider terminal.

7. The acquisition step acquires additional information from the support executor terminal; The program according to claim 6 , wherein the notification step includes notifying the emergency contact of the additional information as second information.

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