Server system, information processing system, and notification method

Abstract

To provide a server system capable of notifying on services provided in a collective facility.SOLUTION: A server system 80 includes: acquisition unit 84a that acquires identification information regarding services related to a housing complex 100 from a first information terminal placed outside an auto-locking door 60 at the entrance of the common area of the housing complex 100; and an output unit 84c that outputs a piece of notification information for notifying a plan to provide services to users of the housing complex 100 via a second information terminal based on the acquired identification information.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to a server system and the like for use in a collective facility. [Background technology]

[0002] Various technologies have been proposed for services provided in collective facilities (apartment buildings). An example of such a service is a parcel delivery service. As a technology related to the delivery service, Patent Document 1 discloses a parcel delivery support system that can reduce the burden on parcel companies when delivering parcels to multiple dwelling units in a collective building, and also ensures that the residents who receive the parcels do not feel uneasy. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2020-127151 A Summary of the Invention [Problem to be solved by the invention]

[0004] The present invention provides a server system and the like capable of notifying users about services provided in a collective facility. [Means for solving the problem]

[0005] A server system according to one embodiment of the present invention includes an acquisition unit that acquires identification information concerning a service related to a collective facility from a first information terminal provided outside the entrance door of a common area of ​​the collective facility, and an output unit that outputs notification information via a second information terminal based on the acquired identification information to notify users of the collective facility that the provision of the service is scheduled.

[0006] An information processing system according to one embodiment of the present invention comprises a first information terminal installed outside a door at the entrance / exit of a common area of ​​a collective facility, and a second information terminal installed in a private area of ​​the collective facility, wherein the first information terminal comprises an identification information acquisition unit that acquires identification information concerning a service related to the collective facility and a communication unit that transmits the acquired identification information to a server system, and the second information terminal comprises a notification unit that notifies a user of the private area that the provision of the service is scheduled based on notification information output by the server system which has received the identification information.

[0007] A notification method according to one aspect of the present invention is a notification method executed by a server system, and includes an acquisition step of acquiring identification information regarding a service related to the collective facility from a first information terminal provided outside the entrance door of a common area of ​​the collective facility, and an output step of outputting notification information via a second information terminal based on the acquired identification information to notify users of the collective facility that the provision of the service is scheduled.

[0008] A notification method according to one embodiment of the present invention includes an identification information acquisition step in which a first information terminal installed outside a door at the entrance / exit of a common area of ​​an apartment building acquires identification information regarding a service related to the apartment building, a communication step in which the first information terminal transmits the acquired identification information to a server system, and a notification step in which a second information terminal installed in a private area of ​​the apartment building notifies a user of the private area that the provision of the service is scheduled based on notification information output by the server system that has received the identification information.

[0009] A program according to one aspect of the present invention is a program for causing a computer to execute the notification method. Effect of the Invention

[0010] The server system etc. of the present invention can provide notifications regarding services provided in a collective facility. [Brief description of the drawings]

[0011] [Figure 1] FIG. 1 is a block diagram showing a functional configuration of a control system according to an embodiment. [Diagram 2] FIG. 2 is a diagram showing an example of a notification screen displayed on the display unit of the intercom master unit. [Diagram 3] FIG. 3 is a sequence diagram of a first operation example of the control system according to the embodiment. [Figure 4] FIG. 4 is a diagram showing an example of delivery schedule information. [Diagram 5] FIG. 5 is a sequence diagram of a second operation example of the control system according to the embodiment. [Figure 6] FIG. 6 is a diagram showing an example of a notification screen displayed on the display unit of the mobile terminal. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0012] Hereinafter, the embodiments will be described in detail with reference to the drawings. Note that the embodiments described below are all comprehensive or specific examples. The numerical values, shapes, materials, components, component arrangement and connection forms, steps, and order of steps shown in the following embodiments are merely examples and are not intended to limit the present invention. In addition, among the components in the following embodiments, components that are not described in the independent claims will be described as optional components.

[0013] In addition, each drawing is a schematic diagram and is not necessarily a precise illustration. In addition, in each drawing, the same reference numerals are used for substantially the same configuration, and duplicated explanations may be omitted or simplified.

[0014] (Embodiment) [composition] First, the configuration of the control system according to the embodiment will be described. FIG. 1 is a block diagram showing the functional configuration of the control system according to the embodiment. As shown in FIG. 1, the control system 10 is a system applied to an apartment house 100. The apartment house 100 is an example of a collective facility, specifically, an apartment building, a dormitory, a company house, etc. The control system 10 includes an information processing system 70 provided in the apartment house 100, a server system 80 provided outside the apartment house 100, and a mobile terminal 90. In other words, the information processing system 70 is an intercom system, and includes a lobby intercom 20, a control device 30, a gateway device 40, a plurality of intercom master units 50, and an auto-lock door 60. The control system 10 does not need to include all the devices shown in FIG. 1, and may not include some of the devices. In addition, the control system 10 may include one device that integrates the functions of the plurality of devices instead of the plurality of devices shown in FIG. 1.

[0015] First, the lobby intercom 20 will be described. The lobby intercom 20 is an information terminal provided outside (on the outdoor side) of an auto-lock door 60 at the entrance (i.e., the common area) of the apartment building 100, and is an example of a first information terminal. The lobby intercom 20 controls, for example, the auto-lock door 60. The lobby intercom 20 includes an input receiving unit 21, a communication unit 22, an information processing unit 23, a storage unit 24, an imaging unit 25, and a wireless communication unit 26.

[0016] The input reception unit 21 receives input (input operations) from visitors to the apartment complex 100. The input reception unit 21 is realized, for example, by a numeric keypad and a call button, but may also be realized by a touch panel. The numeric keypad buttons are buttons that allow a visitor to the apartment complex 100 to input the number of the private area they wish to visit, and the call button is a button that, after pressing the number of the private area they wish to visit, calls (rings) the intercom master unit 50 provided in the private area.

[0017] The communication unit 22 is a communication circuit (communication module) that enables the lobby intercom 20 to communicate with the control device 30, the intercom master unit 50, the auto-lock door 60, and the like via a local communication network. The communication performed by the communication unit 22 is, for example, wired communication, but may also be wireless communication. The communication standard of the communication performed by the communication unit 22 is not particularly limited. The communication standard of the communication performed by the communication unit 22 may differ depending on the device of the communication partner.

[0018] The information processing unit 23 processes information related to the control of the auto-lock door 60. The information processing unit 23 is realized, for example, by a microcomputer, but may also be realized by a processor. The information processing unit 23 has an identification information acquisition unit 23a and a control unit 23b as functional components. The functions of the identification information acquisition unit 23a and the control unit 23b are realized, for example, by a microcomputer or a processor constituting the information processing unit 23 executing a computer program stored in the storage unit 24. The respective functions of the identification information acquisition unit 23a and the control unit 23b will be described in detail later.

[0019] The storage unit 24 is a storage device that stores information necessary for information processing related to the control of the auto-lock door 60, and computer programs executed by the information processing unit 23. The storage unit 24 is realized by, for example, a semiconductor memory.

[0020] The imaging unit 25 is a camera that captures an image (moving image) of a visitor. The imaging unit 25 is realized by an image sensor or the like.

[0021] The wireless communication unit 26 is a communication circuit (communication module) for performing short-distance wireless communication between the lobby intercom 20 and a mobile terminal (not shown) held by a visitor. The wireless communication unit 26 performs wireless communication according to a communication standard such as BLE (Bluetooth (registered trademark) Low Energy).

[0022] Next, the control device 30 will be described. The control device 30 is a device that controls the devices provided in the apartment building 100 and controls communication between the devices provided in the apartment building 100 (for example, communication between the lobby intercom 20 and the intercom master unit 50). The control device 30 is a device located between the server system 80 and the lobby intercom 20 on the communication network. The control device 30 includes a communication unit 31, an information processing unit 32, and a storage unit 33.

[0023] The communication unit 31 includes a communication circuit (communication module) that enables the control device 30 to communicate with the lobby intercom 20 and each of the multiple intercom master units 50 via the local communication network. The communication unit 31 also includes a communication circuit (communication module) that enables the control device 30 to communicate with the server system 80 via the gateway device 40. The communication performed by the communication unit 31 is, for example, wired communication, but may also be wireless communication. The communication standard of the communication performed by the communication unit 31 is not particularly limited. The communication standard of the communication performed by the communication unit 31 may differ depending on the device of the communication partner.

[0024] The information processing unit 32 processes information relating to the control of devices installed in the apartment building 100, and information relating to the control of communications within the apartment building 100. The information processing unit 32 is realized, for example, by a microcomputer, but may also be realized by a processor. The functions of the information processing unit 32 are realized, for example, by the microcomputer or processor constituting the information processing unit 32 executing a computer program stored in the storage unit 33.

[0025] The storage unit 33 is a storage device that stores information necessary for the above information processing, and computer programs executed by the information processing unit 32. The storage unit 33 is realized by, for example, a semiconductor memory.

[0026] Next, a description will be given of the gateway device 40, the intercom master unit 50, and the auto-locking door 60. The gateway device 40 is a communication device that enables devices installed in the apartment building 100, such as the lobby intercom 20 and the control device 30, to communicate with the server system 80 via a wide area communication network such as the Internet. The gateway device 40 is a device located between the server system 80 and the lobby intercom 20 on the communication network.

[0027] The intercom master unit 50 is an information terminal fixedly installed in the private area of ​​the apartment building 100, and is an example of a second information terminal. The intercom master unit 50 is provided, for example, in each of the multiple private areas. The private areas are an example of facilities included in the collective facility. The intercom master unit 50 performs information processing and the like for a user (a resident of the private area) to talk to a visitor via the lobby intercom 20 or an intercom handset (not shown). The intercom handset is a so-called door phone, and is provided outside the entrance to the private area. The intercom master unit 50 specifically includes a communication unit 51, an information processing unit 52, a memory unit 53, and a display unit 54.

[0028] The communication unit 51 is a communication circuit (communication module) for the intercom master unit 50 to communicate with the control device 30 via a local communication network. The communication performed by the communication unit 51 is, for example, wired communication, but may be wireless communication. The communication standard of the communication performed by the communication unit 51 is not particularly limited.

[0029] The information processing unit 52 performs information processing to enable the user to talk to a visitor via the lobby intercom 20 or the intercom handset. The information processing unit 52 is realized, for example, by a microcomputer, but may also be realized by a processor or a dedicated circuit. The information processing unit 52 includes a notification unit 55 as a functional component. The function of the notification unit 55 is realized by the microcomputer or processor constituting the information processing unit 52 executing a computer program stored in the storage unit 53.

[0030] The storage unit 53 is a storage device that stores computer programs and the like executed by the information processing unit 52. The storage unit 53 is realized by, for example, a semiconductor memory.

[0031] The display unit 54 displays an image of the visitor captured by the imaging unit 25 of the lobby intercom 20, or an image of the visitor captured by an imaging unit included in the intercom handset. The display unit 54 also displays a notification screen (described later) for notifying that a visit-type service is scheduled to be provided. The display unit 54 is realized by a display panel such as a liquid crystal panel or an organic EL (Electro-Luminescence) panel.

[0032] The auto-locking door 60 is a door provided at the entrance (i.e., the common area) of the apartment building 100. In other words, the auto-locking door 60 is an entrance door to the common area of ​​the apartment building 100. The auto-locking door 60 is automatically locked (or closed) a certain time after it is unlocked (or opened). The door of the auto-locking door 60 may be a sliding door or a swinging door. Note that unlocking here means, for example, releasing the locking mechanism (such as an electric lock) of the auto-locking door 60. Opening means, for example, releasing the locking mechanism and then opening the auto-locking door 60.

[0033] Next, the server system 80 will be described. The server system 80 is a server system provided outside the apartment building 100. The server system 80 includes a first server 81 and a second server 82. Note that it is not essential that the server system 80 includes multiple servers in this manner, and the server system 80 may be configured by a single server.

[0034] The first server 81 is a cloud server provided outside the apartment building 100. The first server 81 is used, for example, by a business operator different from a service provider described later. Such a business operator is, for example, a business operator that provides devices (such as the gateway device 40) provided in the apartment building 100.

[0035] The second server 82 is a cloud server provided outside the apartment building 100. The second server 82 is used, for example, by a service provider that provides a home visit service. The home visit service includes a delivery service, a home care service, and a housekeeping service. Specifically, the second server 82 includes a communication unit 83, an information processing unit 84, and a storage unit 85.

[0036] The communication unit 83 is a communication module (communication circuit) for the second server 82 to communicate with other devices via a wide area communication network. The communication performed by the communication unit 83 is, for example, wired communication, but may be wireless communication. There is also no particular limitation on the communication standard used for the communication.

[0037] The information processing unit 84 performs information processing such as authentication processing, which will be described later. The information processing unit 84 is realized by, for example, a microcomputer, but may also be realized by a processor.

[0038] The information processing unit 84 has an acquisition unit 84a, an authentication unit 84b, and an output unit 84c as functional components. The functions of the acquisition unit 84a, the authentication unit 84b, and the output unit 84c are realized, for example, by a microcomputer or a processor constituting the information processing unit 84 executing a computer program stored in the storage unit 85. The detailed functions of the acquisition unit 84a, the authentication unit 84b, and the output unit 84c will be described later.

[0039] The storage unit 85 is a storage device that stores information necessary for the above information processing, computer programs executed by the information processing unit 84, etc. The storage unit 85 is realized by, for example, a HDD (Hard Disk Drive), but may also be realized by a semiconductor memory or the like.

[0040] The mobile terminal 90 is a portable information terminal used by the user to receive a notification that a visit-type service is scheduled to be provided, and is another example of a second information terminal. Specifically, the mobile terminal 90 is a smartphone or a tablet terminal. The mobile terminal 90 includes a display unit 91 that displays a notification screen for notifying the user that a visit-type service is scheduled to be provided. The display unit 91 is realized by a display panel such as a liquid crystal panel or an organic EL panel.

[0041] [Example 1] A visiting service provider may dispatch a visitor to the apartment complex 100. For example, a delivery company dispatches a delivery person to the apartment complex 100. Generally, when a delivery person dispatched from the delivery company delivers an item to a private area in the apartment complex, the delivery person must input the room number of the private area of ​​the delivery destination into the lobby intercom to call the user at the delivery destination and request that the auto-lock door be unlocked (or opened). Here, when delivering items to multiple private areas in the apartment complex during the same time period, the delivery person basically needs to input the room number multiple times. It may be cumbersome for the delivery person to input the room number multiple times in this way.

[0042] To avoid this inconvenience, the delivery person may ask one user to unlock the auto-lock door and go directly to the private areas of the other users without calling them from the lobby intercom. In this case, the delivery person would make a surprise visit to the other users without prior notice (call), which is not desirable.

[0043] In contrast, in the control system 10, the delivery person inputs the slip number of a slip given to one of multiple packages scheduled for delivery in the same time period into the input reception unit 21 of the lobby intercom 20. Then, a notification screen indicating that delivery is scheduled is displayed on all of the intercom master units 50 installed in the private areas of the delivery destinations of the multiple packages, and further, the auto-locking door 60 is unlocked (or opened). FIG. 2 is a diagram showing an example of such a notification screen. In other words, the delivery person can notify multiple users in advance of the delivery and unlock the auto-locking door 60 by inputting the slip number once.

[0044] Hereinafter, a description will be given of an operation example 1 of such a control system 10. Fig. 3 is a sequence diagram of the operation example 1 of the control system 10. In the following operation example 1, the description will be given on the assumption that a visitor to the apartment house 100 is a delivery person dispatched by a delivery company, and the second server 82 is used by the delivery company.

[0045] When a delivery person from a delivery company arrives at the entrance (common area) of the apartment complex 100, he / she makes a predetermined input to the lobby intercom 20. The input receiving unit 21 of the lobby intercom 20 receives the predetermined input from the delivery person (S11). The predetermined input includes the input of the slip number of the slip attached to the delivery piece. The slip number is an example of identification information related to services related to the apartment complex.

[0046] When the predetermined input is completed, the identification information acquisition unit 23a acquires the input slip number (S12). Next, the communication unit 22 transmits an authentication request including the slip number acquired in step S12 to the control device 30 (S13). In other words, the authentication request is a request to unlock or open the auto-lock door 60. As described below, the authentication request is ultimately received by the server system 80, and therefore the process of step S13 can be said to be a process of transmitting the authentication request (acquired slip number) to the server system 80 via the control device 30 and the gateway device 40.

[0047] The communication unit 31 of the control device 30 receives the authentication request from the lobby intercom 20. In addition, the communication unit 31 transmits the received authentication request to the gateway device 40 (S14).

[0048] The gateway device 40 receives an authentication request from the control device 30. The gateway device 40 includes a gateway ID in the received authentication request and transmits it to the server system 80 (S15). The gateway ID is information for distinguishing the gateway device 40 from other gateway devices, and is also information for distinguishing the apartment house 100 from other buildings (apartments). The gateway ID is, for example, a device ID of the gateway device 40, such as a Media Access Control (MAC) address. The gateway ID is, for example, stored in advance in a storage unit (not shown) provided in the gateway device 40.

[0049] In the server system 80, the communication unit 83 of the second server 82 receives an authentication request via the first server 81. The acquisition unit 84a acquires the slip number and gateway ID included in the received authentication request (S16). The authentication unit 84b performs authentication based on the acquired slip number and gateway ID (S17).

[0050] The authentication method in step S17 will be specifically described below. As described above, the second server 82 is a server used by a delivery company, and the storage unit 85 of the second server 82 stores delivery schedule information in advance. FIG. 4 is a diagram showing an example of delivery schedule information. As shown in FIG. 4, in the delivery schedule information, delivery destination information indicating a delivery destination building, a slip number of a package to be delivered to the delivery destination building, and a scheduled delivery date and time are associated with each other. The delivery destination information includes, for example, a building name, a room number, and a gateway ID of a gateway device installed in the building. In other words, in the delivery schedule information, a gateway ID is associated with a slip number.

[0051] In step S17, the authentication unit 84b specifically performs authentication by comparing the acquired slip number and gateway ID with the delivery schedule information stored in the storage unit 85. The authentication unit 84b determines that authentication is successful when the acquired slip number and gateway ID are associated with the scheduled delivery date and time to which the current date and time belongs in the delivery schedule information. In other words, the authentication unit 84b determines that authentication is successful when the package is about to be delivered to the correct delivery destination (building).

[0052] When the authentication unit 84b determines that the authentication is successful, the output unit 84c identifies the room number associated with the slip number in the delivery schedule information (S18). That is, it identifies the room number of the delivery destination (private area) of the delivery piece to which the slip number input in step S11 is assigned.

[0053] The output unit 84c also identifies other room numbers in the delivery schedule information that are associated with the gateway ID acquired in step S16 and that are associated with the scheduled delivery date and time to which the current date and time belongs (S19). That is, the output unit 84c identifies room numbers of other delivery destinations (private areas) to which the delivery is scheduled to be delivered in the apartment complex 100. If there are no room numbers that meet the conditions, the process of step S19 is not performed.

[0054] Next, the output unit 84c outputs the response information (S20). The response information includes authentication success / failure information indicating that authentication has been established. The authentication success / failure information is information regarding whether authentication has been established or not. The response information also includes notification information indicating one or more room numbers identified in steps S18 and S19. The notification information is information for notifying a user of the private unit having the room number specified in the notification information that a delivery is scheduled to be made, and specifically, is information for notifying the user via the intercom master unit 50.

[0055] If it is determined in step S17 that the authentication is not established, the output unit 84c outputs, for example, response information including authentication success / failure information indicating that the authentication is not established and not including notification information. It is not essential that the response information includes the authentication success / failure information, and for example, the response information may be output only when the authentication is established.

[0056] The response information output by the output unit 84c is transmitted by the communication unit 83 to the gateway device 40 via the first server 81 (S21). The gateway ID included in the authentication request is specified as the destination of the response information transmitted in step S21. Therefore, the response information is transmitted to the gateway device 40, not to a gateway device provided in another building. The destination may be specified by the second server 82 (output unit 84c) or the first server 81.

[0057] The gateway device 40 receives the response information from the server system 80 (first server 81), and transmits the received response information to the control device 30 (S22).

[0058] The communication unit 31 of the control device 30 receives the response information from the gateway device 40. The information processing unit 32 transmits a notification command, which specifies one or more room numbers indicated by the notification information as destinations, to the multiple intercom master units 50 based on the notification information included in the received response information (S23). That is, the information processing unit 32 determines at least some of the multiple intercom master units 50 as destinations of the notification command based on the received notification information. The room number indicated by the notification information (the room number included in the notification information) is an example of information for identifying the one or more intercom master units 50 as destinations.

[0059] The room number of the private area in which the intercom master unit 50 is installed is registered in advance in each of the multiple intercom master units 50. Therefore, each of the multiple intercom master units 50 can determine whether or not a notification command is addressed to the intercom master unit 50 itself.

[0060] When a notification command addressed to the intercom master unit 50 is received by the communication unit 51, the notification unit 55 displays a notification screen as shown in Fig. 2 on the display unit 54. By displaying the notification screen on the display unit 54, the notification unit 55 can notify the user of the private room that a delivery of a package is scheduled.

[0061] When the notification information indicates multiple room numbers, a notification screen is displayed on each of the display units 54 of the multiple intercom master units 50. In this case, the notification information is information for notifying multiple users that a delivery is scheduled, and can be said to include information for identifying multiple intercom master units 50 corresponding to the multiple users. The multiple users here are multiple users who each have a schedule to receive a different package.

[0062] Meanwhile, the communication unit 31 of the control device 30 transmits the response information received in step S22 from which the notification information has been deleted to the lobby intercom 20 (S24).

[0063] The communication unit 22 of the lobby intercom 20 receives the response information from the control device 30. When the control unit 23b determines that the response information includes authentication success / failure information indicating that authentication has been established, it unlocks (or opens) the auto-locking door 60 (S25). In other words, the response information is information for unlocking (or opening) the auto-locking door 60, which is transmitted (output) from the server system 80 to the lobby intercom 20. Although not shown, when the control unit 23b determines that the response information includes authentication success / failure information indicating that authentication has not been established, it does not unlock (or open) the auto-locking door 60.

[0064] As described above, according to the control system 10, the delivery person can notify one or more users (intercom master unit 50) in advance of the delivery by inputting the slip number once, and can also unlock the auto-lock door 60. Furthermore, according to the control system 10, even if the user is not present, the delivery person can reach the entrance to the private area in which the user resides. Therefore, according to the control system 10, a service in which a package is left in front of the entrance to the private area when the user is not present (a so-called drop-off and delivery service) can be realized. Assuming such a drop-off and delivery service, a notification screen indicating that a drop-off and delivery is scheduled to be performed may be displayed on the display unit 91 of the mobile terminal 90.

[0065] [Example 2] In the above-mentioned operation example 1, the output unit 84c outputs notification information for notifying the user of the apartment building 100 via the intercom master unit 50 that a delivery of a package is scheduled. Here, the notification information may be information for notifying the user via the mobile terminal 90. In other words, the advance notification of the delivery may be performed via the mobile terminal 90 in addition to or instead of the intercom master unit 50. Hereinafter, such an operation example 2 of the control system 10 will be described. FIG. 5 is a sequence diagram of the operation example 2 of the control system 10. In the following operation example 2, the differences from operation example 1 will be mainly described.

[0066] A user installs an application program for receiving a notification that a package is scheduled to be delivered on a mobile terminal 90 in advance, and accesses the server system 80 to register for use. When the user registers for use, the user inputs an address and other information, and the information processing unit 84 of the server system 80 can associate the name (gateway ID) and room number of the apartment building 100 in which the user resides with the ID of the application program (hereinafter also referred to as application ID). This enables the information processing unit 84 to include the application ID in the delivery schedule information (FIG. 4).

[0067] The processes in steps S11 to S17 are the same as those in operation example 1. When the authentication unit 84b determines in step S17 that the authentication is successful, the output unit 84c identifies the application ID associated with the slip number in the delivery schedule information (S31). That is, the output unit 84c identifies the user (user's mobile terminal 90) of the delivery destination (exclusive area) of the piece to which the slip number input in step S11 is assigned.

[0068] The output unit 84c also identifies other application IDs in the delivery schedule information that are associated with the gateway ID acquired in step S16 and that are associated with the scheduled delivery date and time to which the current date and time belongs (S32). That is, it identifies users (user mobile terminals 90) of other delivery destinations (private areas) to which a delivery is scheduled to be delivered in the apartment complex 100. If there is no application ID that meets the conditions, the process of step S32 is not performed.

[0069] Next, the output unit 84c outputs notification information addressed to one or more application IDs (one or more mobile terminals 90) identified in steps S31 and S32 (S33). The notification information is information for notifying the user that a delivery of a package is scheduled, and more specifically, is information for notifying the user via the mobile terminal 90. The application ID included in the notification information is an example of information for identifying one or more mobile terminals 90 that are the destinations of the notification information.

[0070] The communication unit 83 transmits the output notification information to one or more mobile terminals 90 (only one is shown in FIG. 5) (S34). The mobile terminal 90 that receives the notification information displays a notification screen on the display unit 91 (S35). FIG. 6 is a diagram showing an example of the notification screen displayed on the display unit 91 of the mobile terminal 90.

[0071] When the notification information is transmitted to a plurality of mobile terminals 90 in step S34, a notification screen is displayed on each of the display units 91 of the plurality of mobile terminals 90. In this case, the notification information is information for notifying a plurality of users that a delivery is scheduled, and includes information for identifying a plurality of mobile terminals 90 corresponding to the plurality of users. The plurality of users here are a plurality of users each having a schedule for receiving a different package. Note that, when it is determined in step S17 that authentication is not established, the processes of steps S31 to S35 are not performed.

[0072] On the other hand, the output unit 84c outputs response information in addition to the notification information (S36). The response information includes authentication success / failure information indicating that authentication has been established. The authentication success / failure information is information regarding whether authentication has been established or not. If it is determined in step S17 that authentication has not been established, the output unit 84c outputs response information including authentication success / failure information indicating that authentication has not been established, for example. It is not essential that the response information includes authentication success / failure information, and for example, the response information may be output only when authentication has been established.

[0073] The response information output by the output unit 84c is transmitted by the communication unit 83 to the gateway device 40 via the first server 81 (S37). The gateway ID included in the authentication request is specified as the destination of the response information transmitted in step S37. Therefore, the response information is transmitted to the gateway device 40, not to a gateway device provided in another building. The destination may be specified by the second server 82 (output unit 84c) or the first server 81.

[0074] The gateway device 40 receives the response information from the server system 80 (first server 81), and transmits the received response information to the control device 30 (S38).

[0075] The communication unit 31 of the control device 30 receives the response information from the gateway device 40, and transmits the received response information to the lobby intercom 20 (S39).

[0076] The communication unit 22 of the lobby intercom 20 receives the response information from the control device 30. When the control unit 23b determines that the response information includes authentication success / failure information indicating that authentication has been established, it unlocks (or opens) the auto-locking door 60 (S40). In other words, the response information is information for unlocking (or opening) the auto-locking door 60, which is transmitted (output) from the server system 80 to the lobby intercom 20. Although not shown, when the control unit 23b determines that the response information includes authentication success / failure information indicating that authentication has not been established, it does not unlock (or open) the auto-locking door 60.

[0077] As described above, according to the control system 10, the delivery person can notify one or more users (mobile terminal 90) in advance of the delivery and unlock the auto-lock door 60 by inputting the slip number once. Furthermore, according to the control system 10, even if the user is not present, the delivery person can reach the entrance to the private area where the user lives. Therefore, according to the control system 10, a service (so-called drop-off and delivery service) in which a package is left in front of the entrance to the private area when the user is not present can be realized. Assuming such a drop-off and delivery service, a notification screen indicating that a drop-off and delivery is scheduled to be made may be displayed on the display unit 91 of the mobile terminal 90.

[0078] [Variations in the method of entering slip numbers] In the above embodiment, the slip number is manually input. However, the method of inputting the slip number to the lobby intercom 20 is not limited to this. For example, the delivery person may communicatively connect a mobile terminal carried by the delivery person to the wireless communication unit 26 of the lobby intercom 20 and input the slip number to the lobby intercom 20 via the mobile terminal by wireless communication.

[0079] Furthermore, in cases where a two-dimensional barcode indicating a slip number is attached to a slip attached to a package, the imaging unit 25 may capture an image of the two-dimensional barcode, and the slip number may be input to the lobby intercom 20. In this case, the information processing unit 23 of the lobby intercom 20 has a two-dimensional barcode recognition function (a function of converting the two-dimensional barcode into a slip number).

[0080] Furthermore, the imaging unit 25 may capture an image of the slip number itself (a string of numbers) written on the slip attached to the package, so that the slip number can be input to the lobby intercom 20. In this case, the information processing unit 23 of the lobby intercom 20 has a character recognition function.

[0081] [Modification of identification information] In the above embodiment, the slip number is used as the identification information used for authentication, but information other than the slip number may be used as the identification information. For example, facial image information of the delivery person may be used as the identification information. In other words, the slip number in the above embodiment may be replaced with facial image information.

[0082] For example, when a delivery person of a delivery company arrives at the entrance (common area) of the apartment building 100, he or she makes a predetermined input to the lobby intercom 20 to have the imaging unit 25 capture his or her own face image. First face image information indicating the captured face image is stored in the storage unit 24. Then, an authentication request including the first face image information is transmitted to the server system 80. In the second server 82 (a server used by the delivery company) of the server system 80, face image information of delivery persons belonging to the delivery company is registered in advance, and the authentication unit 84b can check whether the first face image information indicates the face image of the delivery person. In other words, the authentication unit 84b can perform authentication based on the first face image information.

[0083] The identification information may also be random information (one-time password) issued by the second server 82. In this case, the delivery person can request the second server 82 to issue random information by operating a mobile terminal carried by the delivery person, and can receive notification of the random information via the mobile terminal. The random information is valid only for a certain period of time, and becomes invalid after the certain period has elapsed. In the above embodiment, the slip number may be replaced with random information.

[0084] The identification information may be information related to a service related to the apartment complex 100. The identification information may be information specified at the service level provided to the exclusive unit, such as a service number (such as a slip number), or may be information specified at the service provider level, such as an ID given to a service provider. Examples of services related to the apartment complex 100 include a delivery service, a visiting care service, or a housekeeping service.

[0085] [Variations of specific information] In operation example 2 of the above embodiment, in the delivery schedule information, the slip number (an example of identification information) is associated with the room number of the private area (an example of a facility included in an apartment building), and the response information includes the room number as specific information for identifying the private area.

[0086] Here, the slip number may be associated with the intercom master unit 50 provided in the exclusive section in the server system 80. For example, the slip number may be associated with the ID of the intercom master unit 50 in the server system 80, and the specific information may be information including the ID of the intercom master unit 50. In other words, the specific information may be information for identifying the information terminal provided in the exclusive section.

[0087] [Modification of information to distinguish apartment buildings] In the above embodiment, the gateway ID is used as information for distinguishing the apartment building 100 from other buildings (apartments), but it is not essential to use the gateway ID as such information. For example, the ID of the control device 30 may be used instead of the gateway ID. The ID of the control device 30 is, for example, a device ID of the control device 30 such as a MAC address. The ID of the control device 30 is, for example, stored in advance in the storage unit 33. In this case, the delivery schedule information includes the ID of the control device 30 as delivery destination information.

[0088] Furthermore, the information for distinguishing the apartment complex 100 from other buildings (apartments) may be the name of the apartment complex 100 or the address of the apartment complex 100.

[0089] [Modification of information processing system] In the above embodiment, the lobby intercom 20 and the intercom master unit 50 included in the information processing system 70 (intercom system) are each a dedicated device, but may be realized by installing an application program on a general-purpose information terminal. For example, the lobby intercom 20 and the intercom master unit 50 may be realized by installing an application program on a general-purpose tablet terminal.

[0090] [Effects, etc.] As described above, the server system 80 includes an acquisition unit 84a that acquires identification information on a service related to the apartment building 100 from a first information terminal provided outside the autolock door 60 at the entrance to the common area of ​​the apartment building 100, and an output unit 84c that outputs notification information for notifying users of the apartment building 100 that provision of a service is scheduled, via a second information terminal, based on the acquired identification information. The apartment building 100 is an example of a collective facility. In the above embodiment, the first information terminal is the lobby intercom 20.

[0091] Such a server system 80 can provide notifications regarding services provided in the apartment complex 100 .

[0092] Also, for example, the acquisition unit 84a acquires an authentication request including identification information from the first information terminal, and the output unit 84c outputs response information to the first information terminal for performing at least one of unlocking and opening the auto-locking door 60 when authentication based on the identification information is successful.

[0093] Such a server system 80 can execute at least one of unlocking and opening the auto-locking door 60 .

[0094] Also, for example, the notification information is information for notifying a plurality of users that a service is scheduled to be provided, and includes information for identifying a plurality of second information terminals corresponding to the plurality of users.

[0095] Such a server system 80 can notify multiple users about services provided in the apartment complex 100 .

[0096] Also, for example, the service is a parcel delivery service, and the identification information is a slip number assigned to one parcel. The output unit 84c outputs notification information based on the acquired slip number. The notification information includes information for identifying a plurality of second information terminals corresponding to a plurality of users each having a plan to receive a different parcel.

[0097] Such a server system 80 can notify multiple users in advance of delivery based on the slip number of a slip attached to one of multiple packages scheduled for delivery to the apartment complex 100. A delivery person can notify multiple users in advance of delivery by inputting the slip number once.

[0098] Also, for example, the second information terminal is an information terminal installed in a private area of ​​the apartment building 100. In the above embodiment, this information terminal is the intercom master unit 50.

[0099] Such a server system 80 can provide notifications regarding services provided in the apartment complex 100 via the intercom master unit 50.

[0100] Moreover, the second information terminal is a mobile terminal 90, for example.

[0101] Such a server system 80 can provide notifications regarding services provided in the apartment complex 100 via the mobile terminal 90.

[0102] The information processing system 70 also includes a lobby intercom 20 provided outside an autolock door 60 provided at the entrance to the common area of ​​the apartment building 100, and an intercom master unit 50 installed in the private area of ​​the apartment building 100. The lobby intercom 20 includes an identification information acquisition unit 23a that acquires identification information related to a service related to the apartment building 100, and a communication unit 22 that transmits the acquired identification information to the server system 80. The intercom master unit 50 includes a notification unit 55 that notifies a user of the private area that provision of a service is scheduled, based on notification information output by the server system 80 that has received the identification information. The lobby intercom 20 is an example of a first information terminal, and the intercom master unit 50 is an example of a second information terminal.

[0103] Such an information processing system 70 can provide notifications regarding services provided in the apartment complex 100.

[0104] The information processing system 70 further includes a control device 30 that determines, based on the notification information, the intercom master unit 50 from among the multiple intercom master units 50 as a destination of a notification command. A notification unit 55 notifies a user that provision of a service is scheduled, based on the notification command transmitted by the control device 30 based on the notification information.

[0105] Such an information processing system 70 can provide notifications regarding services provided in the apartment complex 100 via the intercom master unit 50 determined by the control device 30.

[0106] In addition, the notification method executed by the server system 80 (computer) includes an acquisition step of acquiring identification information regarding a service related to the apartment building 100 from a first information terminal provided outside the auto-lock door 60 at the entrance / exit of the common area of ​​the apartment building 100, and an output step of outputting notification information via a second information terminal based on the acquired identification information to notify users of the apartment building 100 that the provision of a service is scheduled.

[0107] Such notification methods may provide notifications regarding services offered at the apartment complex 100 .

[0108] In addition, the notification method executed by the information processing system 70 (computer) includes an identification information acquisition step in which the lobby intercom 20 installed outside the auto-lock door 60 installed at the entrance / exit of the common area of ​​the apartment building 100 acquires identification information regarding a service related to the apartment building 100, a communication step in which the lobby intercom 20 transmits the acquired identification information to the server system 80, and a notification step in which the intercom master unit 50 installed in the private area of ​​the apartment building 100 notifies the user of the private area that the provision of a service is scheduled, based on notification information output by the server system 80 that has received the identification information.

[0109] Such notification methods may provide notifications regarding services offered at the apartment complex 100 .

[0110] (Other embodiments) Although the embodiment has been described above, the present invention is not limited to the above embodiment.

[0111] For example, in the above embodiment, the control system is applied to an apartment house, but the control system may be applied to a collective facility other than an apartment house. For example, the control system may be applied to a collective facility including a plurality of facilities (a plurality of companies, departments, divisions, etc.), such as an office, a factory, a research facility, a medical facility, an accommodation facility, etc., and having a shared entrance.

[0112] For example, in the above embodiment, the control system is realized by a plurality of devices, but it may be realized as a single device. For example, the control system may be realized as a single device corresponding to any one of the lobby intercom, the control device, the gateway device, the intercom master unit, the first server, and the second server. When the control system is realized by a plurality of devices, the components (particularly the functional components) of the control system may be allocated in any manner to the plurality of devices.

[0113] For example, the method of communication between the devices in the above-described embodiment is not particularly limited. In addition, a relay device (such as a broadband router) (not shown) may be involved in the communication between the devices.

[0114] In the above embodiment, the processes executed by a specific processing unit may be executed by another processing unit. The order of multiple processes may be changed, or multiple processes may be executed in parallel.

[0115] In the above embodiment, each component may be realized by executing a software program suitable for each component. Each component may be realized by a program execution unit such as a CPU or a processor reading and executing a software program recorded on a recording medium such as a hard disk or a semiconductor memory.

[0116] Furthermore, each component may be realized by hardware. For example, each component may be a circuit (or an integrated circuit). These circuits may form a single circuit as a whole, or each may be a separate circuit. Furthermore, each of these circuits may be a general-purpose circuit, or a dedicated circuit.

[0117] Furthermore, the general or specific aspects of the present invention may be realized as a system, an apparatus, a method, an integrated circuit, a computer program, or a computer-readable recording medium such as a CD-ROM, or may be realized as any combination of a system, an apparatus, a method, an integrated circuit, a computer program, and a recording medium.

[0118] For example, the present invention may be realized as the lobby intercom, the control device, the gateway device, the intercom master unit, the information processing system, or the server system of the above-mentioned embodiments, or as a method corresponding to the information processing executed by the lobby intercom, the control device, the gateway device, the intercom master unit, the information processing system, or the server system of the above-mentioned embodiments, or as a program for causing a computer to execute these methods. Also, the present invention may be realized as a computer-readable non-transitory recording medium on which such a program is recorded.

[0119] In addition, the present invention also includes forms obtained by applying various modifications to each embodiment that a person skilled in the art may think of, or forms realized by arbitrarily combining the components and functions of each embodiment within the scope that does not deviate from the spirit of the present invention. [Explanation of symbols]

[0120] 10. Control System 20 Lobby intercom (first information terminal) 22 Communications Department 23a Identification information acquisition unit 30 Control device 50 Intercom base unit (second information terminal) 55 Notification Department 70 Information Processing Systems 80 Server System 83 Communications Department 84a Acquisition Department 84c output section 90 Mobile terminal (secondary information terminal) 100 Apartment buildings (communal facilities)

Claims

1. an acquisition unit that acquires identification information used for managing services related to the collective facility from a first information terminal provided outside a door of an entrance to a common area of ​​the collective facility; an output unit that identifies a notification destination based on the acquired identification information, and outputs notification information for notifying a user of the collective facility corresponding to the identified notification destination via a second information terminal that the service is scheduled to be provided to the user. Server system.

2. The acquisition unit acquires an authentication request including the identification information from the first information terminal, The output unit outputs, to the first information terminal, response information for executing at least one of unlocking and opening the door when authentication based on the identification information is successful. The server system according to claim 1 .

3. The notification information is information for notifying the plurality of users that the provision of the service is scheduled, and includes information for identifying the plurality of second information terminals corresponding to the plurality of users. The server system according to claim 2.

4. The service is a parcel delivery service, The identification information is a slip number assigned to one package, The output unit specifies the notification destination based on the acquired slip number and outputs the notification information; The notification information includes information for identifying a plurality of second information terminals corresponding to a plurality of users each having a schedule for receiving a different package. The server system according to claim 3.

5. The second information terminal is an information terminal installed in a private area of ​​the collective facility. The server system according to any one of claims 1 to 4.

6. The second information terminal is a mobile terminal. The server system according to any one of claims 1 to 4.

7. A first information terminal provided on the outside of a door provided at an entrance to a common area of ​​the collective facility; A second information terminal installed in a private area of ​​the collective facility, The first information terminal includes: an identification information acquisition unit that acquires identification information used for managing services related to the collective facility; a communication unit that transmits the acquired identification information to a server system; The second information terminal, a notification unit that notifies a user of the exclusive unit that the provision of the service is scheduled based on notification information output by the server system that has received the identification information, The notification information includes information indicating a notification destination specified by the server system based on the identification information. Information processing system.

8. Further, a control device is provided which determines, based on the notification information, the second information terminal from among a plurality of second information terminals as a destination of a notification command; The notification unit notifies the user that the provision of the service is scheduled based on a notification command transmitted by the control device based on the notification information. The information processing system according to claim 7.

9. A notification method executed by a server system, comprising: An acquisition step of acquiring identification information used for managing services related to the collective facility from a first information terminal provided outside a door of an entrance to a common area of ​​the collective facility; and an output step of identifying a notification destination based on the acquired identification information, and outputting notification information for notifying a user of the collective facility corresponding to the identified notification destination via a second information terminal that the provision of the service is scheduled. Notification method.

10. an identification information acquisition step in which a first information terminal provided outside a door provided at an entrance / exit of a common area of ​​the collective facility acquires identification information used for managing services related to the collective facility; a communication step in which the first information terminal transmits the acquired identification information to a server system; a notification step in which a second information terminal installed in the private area of ​​the collective facility notifies a user of the private area that the provision of the service is scheduled based on notification information output by the server system that has received the identification information, The notification information includes information indicating a notification destination specified by the server system based on the identification information. Notification method.

11. A program for causing a computer to execute the notification method according to claim 9 or 10.

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