Business Support System

Abstract

To provide a business support system that builds a relationship of mutual trust between the facility hosting the event and the exhibitors, centralizes information about the group to which the facility belongs, and improves convenience for both parties in a series of procedures for hosting an event and opening a tenant store. [Solution] A business support system accessible to users including facility personnel, shop owners who can set up shop in spaces within the facility, and managers, the business support system having a server including a control unit and a storage unit, The memory unit includes information on users, facilities, and exhibitors. The control unit includes an extraction unit that extracts information from the storage unit in response to a user request; a display data generating means for generating display data for displaying the information extracted by the extracting means in a form that satisfies a user's request; A display data output means for outputting the display data to a terminal; A business support system with the above features.

Description

[Technical field]

[0001] The present invention relates to a business support system that reduces the business burden on personnel in charge of facilities that have event spaces or vacant beds. [Background technology]

[0002] Traditionally, commercial facilities such as department stores and shopping malls have allowed outside businesses wishing to hold events in specific areas of the facility to use said areas (hereinafter referred to as "event space" in this specification) and received rent. Events held by outside businesses also increase the commercial facility's overall ability to attract customers, which has the advantage of enabling commercial facilities to not only make profits from rental income, but also to expect increased revenue for the entire facility.

[0003] Patent document 1 discloses a system that acts as an intermediary between a location provider and a mobile sales vehicle owner when the location provider rents out a location (front porch) to the owner to operate the business, thereby improving the procedural convenience for both parties. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] JP 2023-55331 A Summary of the Invention [Problem to be solved by the invention]

[0005] In the case of events held at commercial facilities, unlike the so-called "front porch business" in which a space outside the facility is provided for a mobile sales vehicle as disclosed in Patent Document 1, the facility allows the vehicle to use the space inside the facility. Therefore, when using the space to hold an event, it is necessary to ensure a strong relationship of trust with the exhibitors. However, since neither the facility staff nor the exhibitors usually know the other's circumstances, there was a need for an intermediary who could build a relationship of trust between the facility staff and the exhibitors, and a tool that would improve convenience when exhibiting, in order to allow the exhibitors to use the space.

[0006] In addition, facility managers are also required to centrally view and manage the business information of each facility in the entire group, including the facility they belong to, and reduce management costs by managing the entire group in an integrated manner, and then improve profits. Furthermore, if they can set appropriate rents for space that can be used for holding events and opening tenant stores in facilities within the group, and actively encourage store owners who match the needs of each facility to hold events or open tenant stores, they can reduce vacant space in the facility and generate maximum profits with limited space and human resources.

[0007] The present invention has been made in consideration of the above circumstances, and aims to provide a business support system that builds trusting relationships between facility staff at facilities that own event space and exhibitors, improves the convenience of managing business information related to hosting events and opening tenant stores, and maximizes the profits of the facility and / or the entire group. [Means for solving the problem]

[0008] In order to achieve the above object, according to one embodiment of the present invention, A business support system accessible to users including facility personnel, shop owners who can set up shop in spaces within the facility, and managers, the business support system having a server including a control unit and a storage unit, The memory unit includes information on users, facilities, and exhibitors. The control unit includes an extraction unit that extracts information from the storage unit in response to a user request; a display data generating means for generating display data for displaying the information extracted by the extracting means in a form that satisfies a user's request; A display data output means for outputting the display data to a terminal; A business support system having is provided. According to the present invention, information held by facility staff, exhibitors and managers can be integrated and managed, and new, commercially useful information can be created by appropriately extracting and processing the information in response to user requests, thereby reducing the business management burden on facility staff and contributing to the performance of the facility.

[0009] Furthermore, according to one embodiment of the present invention, in the business support system, the control unit has a usage price creation means for creating a usage price for the space based on the content of the event to be held in the space and / or the tenants who will be setting up shop therein. According to the present invention, by renting out facility space at an appropriate utilization price, it is possible to contribute to maximizing the business performance of facilities, etc.

[0010] Furthermore, according to one embodiment of the present invention, the use price created by the use price creation means is a variable price. According to the present invention, the effort required for facility staff to calculate the usage price can be reduced, thereby contributing to labor saving.

[0011] Furthermore, according to one embodiment of the present invention, the usage price creation means includes a trained model that has been trained using sales performance data of events held in the past and / or tenants that have opened stores. According to the present invention, by using AI that has learned past business performance to calculate usage prices, facility personnel can use highly reliable usage prices.

[0012] Furthermore, according to one embodiment of the present invention, the control unit has DB editing means for allowing the user to edit the use price from the terminal. According to the present invention, even if it is desired to change the usage price calculated by the AI ​​due to circumstances within the facility, it is possible to respond to an appropriate value.

[0013] Furthermore, according to one embodiment of the present invention, the display data creation means has a management display data creation means for creating display data for collectively viewing and editing information of the entire group to which the facility belongs, at the request of a user. According to the present invention, by using various sales information stored in the system of the present invention, display data is created that can collectively manage the sales information of the group to which the facility belongs, allowing facility personnel within the group to accurately grasp the performance of the entire group and make effective use of it.

[0014] Moreover, according to one embodiment of the present invention, the system further comprises an analysis information generating means for generating analysis data based on information in response to a user request. According to the present invention, it is possible to create analysis results in the format desired by facility personnel based on the sales performance of the facility or group, and these can be used for formulating sales strategies for the facility or group.

[0015] Furthermore, according to one embodiment of the present invention, the users include multiple facility personnel within the group to which the facility belongs, and display data created in response to requests from some of the multiple facility personnel can be used by other facility personnel within the group. According to the present invention, the information on the entire group to which the facility belongs can be shared by the person in charge of each facility, thereby reducing the management burden on the entire group. Effect of the Invention

[0016] According to the system of the present invention, it is possible to build a relationship of trust between facility staff and exhibitors when hosting an event, while improving the convenience of information management for the facility or the entire group.

[0017] Furthermore, by optimizing the usage price of space within a facility, the profits of the facility or the entire group can be maximized. [Brief description of the drawings]

[0018] [Figure 1] 1 is a diagram illustrating an overall configuration of a business support system according to the present invention. [Diagram 2] 2 is a diagram showing the configuration of a shop owner terminal, a manager terminal, and a facility terminal in the business support system of the present invention. [Figure 3A] FIG. 2 is a diagram illustrating a configuration of a server in the business support system of the present invention. [Figure 3B] 11 is a diagram showing an example of exhibitor information and facility master data. FIG. [Figure 3C] FIG. 2 is a diagram illustrating an example of business management master data. [Figure 3D] FIG. 11 is a diagram illustrating an example of account information master data. [Figure 4] FIG. 2 is a diagram illustrating a configuration of a control unit in the task support system of the present invention. [Diagram 5] FIG. 13 is a diagram showing the process of a utilization price creation means. [Figure 6] FIG. 2 is a diagram illustrating a configuration of a display data generating means. [Figure 7] FIG. 2 is a diagram showing a configuration of a utilization price creation means. [Figure 8] FIG. 13 is a diagram showing processing by a shop owner's search application. [Figure 9] FIG. 13 is a diagram showing an input page for user registration on the shop owner's search site. [Figure 10] FIG. 13 is a diagram showing a search menu page of a shop owner's search site. [Figure 11] FIG. 13 is a diagram showing a search condition input page of a shop owner's search site. [Figure 12] FIG. 13 is a diagram showing a page displaying search results from a shop owner's search site. [Figure 13] 13 is a diagram showing a facility details display page of a shop owner's search site. [Figure 14] A figure showing switching from a facility details display page to a space details display page on the exhibitor's search site. [Figure 15] A figure showing the space details display page of the exhibitor's search site. [Figure 16] FIG. 13 is a diagram illustrating an example of a My Page on a shop owner's search site. [Figure 17] FIG. 13 is a diagram illustrating an example of a new project registration page on a shop owner search site. [Figure 18] FIG. 13 is a diagram illustrating an example of a progress display page for an offer application on a shop owner search site. [Figure 19] 13 is a diagram showing the processing of an event hosting offer in a shop owner search application. FIG. [Figure 20] FIG. 13 is a diagram showing an event hosting offer application page on the exhibitor search site. [Figure 21] FIG. 13 is a diagram showing a process performed by a facility-side management application. [Figure 22] FIG. 13 is a diagram illustrating a menu page of a facility-side management site. [Diagram 23] FIG. 13 is a diagram illustrating a search condition input page on a facility management site. [Figure 24] 13 is a diagram illustrating a page displaying search results of a facility-side management site. [Diagram 25] This is a diagram showing the exhibitor project details display page on the facility management site. [Figure 26] FIG. 13 is a diagram illustrating an example of a management page of a facility-side management site. [Figure 27] FIG. 13 is a diagram illustrating a schedule management page of a facility management site. [Figure 28] 13 is a diagram showing a sales management page of a facility management site. [Figure 29] FIG. 13 is a diagram illustrating a basic information page of a facility management site. [Diagram 30] FIG. 13 is a diagram illustrating a space information page on a facility management site. [Figure 31A] FIG. 13 is a diagram illustrating a price information page on a facility management site. [Figure 31B] FIG. 13 is a diagram illustrating a price information page on a facility management site. [Figure 31C] FIG. 13 is a diagram showing a process for changing the usage prices collectively on the price information page. [Diagram 32]13 is a diagram showing a sales management page of a facility management site. [Diagram 33] FIG. 13 is a diagram illustrating an analysis information page of a facility management site. [Figure 34A] FIG. 13 is a diagram illustrating an analysis information page of a facility management site. [Figure 34B] FIG. 13 is a diagram illustrating an analysis information page of a facility management site. [Figure 34C] FIG. 13 is a diagram illustrating an analysis information page of a facility management site. [Diagram 35] This is a diagram showing a bulletin board (exhibitor reviews) on a facility-managed site. [Diagram 36] FIG. 13 is a diagram showing a bulletin board (for reporting problems) on a facility management site. [Figure 37] 13 is a diagram showing exhibitor master data on a facility-side management site. FIG. [Figure 38] 13 is a diagram showing exhibitor master data on a facility-side management site. FIG. [Figure 39A] FIG. 13 is a diagram illustrating an account management page. [Figure 39B] FIG. 13 is a diagram illustrating an account management page. [Diagram 40] FIG. 13 is a diagram illustrating an example of a plan offer application page on a facility management site. [Diagram 41] FIG. 2 is a schematic diagram illustrating a relationship between applications and master data in the business support system of the present invention. [Diagram 42] FIG. 2 is a schematic diagram illustrating a relationship between applications and master data in the business support system of the present invention. [Diagram 43] FIG. 2 is a schematic diagram illustrating a relationship between applications and master data in the business support system of the present invention. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0019] An embodiment of the present invention will be described. The business support system of the present invention can appropriately manage facility information and business information of a commercially available facility (hereinafter referred to as "facility" in this specification) that has event space and / or vacant floor space. It can also utilize the usage prices appropriately set by vendors who hold events related to the sale or provision of services in the space within the facility and vendors who set up shop as tenants in the vacant floor space within the facility (hereinafter referred to as "store owners" in this specification), and facility personnel, and can support the easy holding of events through a system administrator (hereinafter referred to as "administrator" in this specification) who manages the system.

[0020] In this specification, examples of goods handled by the exhibitors include food, drinking water, passenger cars, books, local products, communication devices, housing, daily necessities, etc. Examples of services handled by the exhibitors include educational facilities such as English conversation classes, cram schools, and various schools, operation of sports facilities such as swimming, dance, and training gyms, appraisal services for second-hand goods such as used books and antiques, provision of various insurance products, operation of beauty facilities, etc. The goods and services handled by these exhibitors are not limited to the above examples.

[0021] Examples of facilities in this specification include, but are not limited to, commercial facilities, retail stores, hot spring facilities, movie theaters, rental shops, bookstores, department stores, shopping malls, drug stores, sports facilities, stations, office buildings, apartment buildings, post offices, amusement parks, athletic fields, road service facilities, and the like.

[0022] In this specification, the term "event" refers to the use of the event space described above by exhibitors to provide or advertise goods or services.

[0023] In this specification, the term "group" refers to a group of facilities managed and operated by the same or related entities. Groups include, but are not limited to, commonly accepted chain stores and franchises. In this specification, each facility within a group is referred to as a "group store."

[0024] As used herein, "event space" refers to an area within a facility that can be rented out for a certain period of time to various businesses for the purpose of providing or advertising goods or services.

[0025] In this specification, the term "vacant floor" refers to a section within a facility that can be used for retail purposes but is not being used as a store. In addition, a store opened by a store owner in a vacant floor is called a "tenant."

[0026] In this specification, the event space and the vacant floor are collectively referred to as "space."

[0027] In this specification, the term "facility staff" refers to a person who manages the space in a facility and has a certain authority to allow exhibitors to use the space. In addition, the person who manages the facilities belonging to the group (including, for example, sales-related staff at the head office who do not belong to a specific facility) is also called the facility staff.

[0028] In this specification, an "event hosting offer" refers to an offer made to a facility by an exhibitor who wishes to host an event in a space within the facility.

[0029] In this specification, "tenant store offer" refers to both an offer made to facility staff by a store owner wishing to open a tenant store in vacant floor space owned by a facility, and an offer made by facility staff to a store owner to open a tenant store in vacant floor space owned by the facility.

[0030] In this specification, the term "planning offer" refers to an offer made by a facility staff member to an exhibitor to have the exhibitor hold an event in a space within the facility to which the facility staff member belongs.

[0031] In this specification, the term "user" refers to a person who has registered as a user to use the business support system of the present invention. When there is no need to distinguish between shop owners and facility staff who use the business support system of the present invention, they may be collectively referred to as "users." Note that the term "user" does not include administrators.

[0032] [1. Overall composition] FIG. 1 shows a schematic diagram of a task support system 1 according to the present invention. The business support system 1 of the present invention comprises a management server 10, a shop owner terminal 20, an administrator terminal 30, and a facility terminal 40, each of which is connected to enable information transmission and reception via a network N. Here, the management server 10 is a device operated by an administrator in the business support system 1, the shop owner terminal 20 is an information terminal used by shop owners to use the business support system 1, and the facility terminal 40 is an information terminal used by facility personnel to use the business support system 1. The administrator terminal 30 is an information terminal used by the administrator to connect to the management server 10 and execute each function of the management server 10 or to edit data recorded in the management server 10. In addition, the business support system 1 of the present invention does not need to have all the functions in its own management server 10. For example, a predetermined function may be outsourced to another company having an external server 10a. An example of the predetermined function here is a space usage price calculation function described later.

[0033] By using the business support system 1, facility personnel can manage facility information and business information related to the space owned by the facility and search for exhibitors who will hold events or open tenant stores in the space by starting and using an application program (hereinafter referred to as "app") in the business support system 1. Furthermore, by starting and using the app in the business support system 1, the necessary procedures for holding an event or opening a tenant store can be carried out with exhibitors (hereinafter this app will be referred to as the "facility management app"). In addition, by using the business support system 1, exhibitors can carry out various procedures related to holding an event or opening a tenant store (hereinafter, this application will be referred to as the "exhibitor search application"). In other words, the business support system 1 can contribute to improving convenience for store owners and / or facilities by using a store owner search app or a facility management app, or by using both while sharing data.

[0034] The overall configuration of the task support system 1 will now be described in detail.

[0035] [1.1 Exhibitor terminal] 2 shows the configuration of the exhibitor terminal 20. The exhibitor terminal 20 includes an input unit 202, a communication unit 204, a display unit 206, a control unit 208, and a memory unit 210. An exhibitor can use the exhibitor terminal 20 to connect to the business support system 1 and search for a space. The exhibitor terminal 20 may be, for example, a mobile phone, a smartphone, a tablet terminal, or a personal computer, but is not limited to these.

[0036] 2, the input unit 202 includes devices for receiving various input operations, such as a button, a touch panel, a keyboard, a mouse, a microphone, and a camera.

[0037] The communication unit 204 is an interface for communicating with external devices, and includes a communication interface for connecting the shop owner terminal 20 to a network N (FIG. 1). Examples of the network N (FIG. 1) include various networks such as the Internet, a wireless LAN, and a wired LAN.

[0038] The display unit 206 includes a display device capable of displaying images, such as a liquid crystal display or an organic EL display.

[0039] The storage unit 210 is configured to be able to store various data. The storage unit 210 includes semiconductor memory such as a ROM, a RAM, an NVRAM, a flash memory, or an SSD.

[0040] The control unit 208 is mainly configured with a known microcomputer having a CPU and memories such as RAM, ROM, and flash memory. Various functions of the control unit 208 are realized by the CPU executing a program stored in a non-transient substantial storage medium. In this example, the memory corresponds to the non-transient substantial storage medium storing the program. Furthermore, the execution of this program executes a method corresponding to the program. The number of microcomputers constituting the control unit 208 may be one or more. The control unit 208 can search for spaces by executing the application of the task support system 1 stored in the management server 10 via the network.

[0041] [1.2 Facility terminal] A facility staff member can use the facility terminal 40 to connect to the business support system 1, manage the space within the facility, and search for exhibitors to hold events in the space or set up tenant stores in the vacant floor space.

[0042] 2, the facility terminal 40 includes an input unit 402, a communication unit 404, a display unit 406, a control unit 408, and a storage unit 410. Examples of the facility terminal 40 include, but are not limited to, a mobile phone, a smartphone, a tablet terminal, and a personal computer.

[0043] The configurations of the memory unit 410, the input unit 402, the communication unit 404, and the display unit 406 are similar to those of the input unit 202, the communication unit 204, the display unit 206, and the memory unit 210 in the shop owner terminal 20 described above.

[0044] The configuration of the control unit 408 is the same as the control unit 208 in the exhibitor terminal 20. The control unit 408 manages the space in the facility by executing the application of the business support system 1 stored in the management server 10 through the network, and can also search for exhibitors who will hold events in the space or set up tenant stores in vacant floor space.

[0045] [1.3 Administrator terminal] The administrator terminal 30 is an information device used by the business operator (administrator) who provides the business support system 1, and may be, for example, but not limited to, a smartphone, a tablet terminal, or a personal computer. As shown in FIG. 2, the configuration of the administrator terminal 30 is the same as that of the shop owner terminal 20 and the facility terminal 40, and includes an input unit 302, a communication unit 304, a display unit 306, a control unit 308, and a storage unit 310.

[0046] Specifically, the administrator terminal 30 performs various processing operations required for the administrator to operate the business support system 1. For example, the administrator performs operations related to account management of users (facility personnel and shop owners) of the business support system 1, approval / rejection of user registration applications, editing of information stored in a database (hereinafter referred to as "DB") in the management server 10, and mediation of offers submitted by both users (facility personnel and shop owners).

[0047] [1.4 Server] FIG. 3A is a schematic diagram showing the configuration of the management server 10. As shown in FIG. 3A, the management server 10 includes a communication unit 104, a control unit 108, and a storage unit 110. The communication unit 104 includes a communication interface for connecting the management server 10 to a network N in order to communicate with external devices.

[0048] The management server 10 is installed on the network N by an administrator. The management server 10 functions as a web server and an application server for providing the business support system 1. That is, the management server 10 executes processing in response to a request from an app stored in the memory unit 110 in the management server 10 or an app downloaded to the shop owner terminal 20 or the facility terminal 40. The management server 10 then transmits screen data (e.g., HTML data) and control data corresponding to the results of the processing to the shop owner terminal 20, the facility terminal 40, or the manager terminal 30. A screen based on the received data is displayed on the shop owner terminal 20, the facility terminal 40, or the manager terminal 30.

[0049] [1.4.1 Storage section] The storage unit 110 is configured to be able to store various data. The storage unit 110 has semiconductor memory such as ROM, RAM, NVRAM, flash memory, and SSD. The storage unit 110 also stores applications for implementing the functions of the business support system 1, other programs for executing various processes in response to requests from the applications, and various screen data and control data to be transmitted to the shop owner terminal 20, the facility terminal 40, and the manager terminal 30. The storage unit 110 also stores registration information of users who use the business support system 1, and information on the system usage history of registered users.

[0050] In FIG. 3A , the memory unit 110 includes an exhibitor information DB 1102 , a facility information DB 1104 , and a business management DB 1106 .

[0051] The exhibitor information DB1102 mainly stores basic information about exhibitors such as company names and contact information in list format as master data (hereinafter referred to as "exhibitor master data" in this specification). FIG. 3B(a) shows an example of the exhibitor master data. Information constituting the exhibitor master data may be obtained from registration information by the exhibitor when registering as a user (described later), detailed information added to the My Page on the exhibitor search site, detailed information registered and edited on the management screen page (exhibitor master) of the facility management site (FIG. 37), and registered information related to event planning (FIG. 17), etc. The exhibitor master data may be created and edited in part or in whole by an administrator and / or facility staff.

[0052] The facility information DB 1104 stores information such as the location of spaces in the facility, the usage price, and contact information in a list format as master data (hereinafter referred to as "facility master data" in this specification). FIG. 3B(b) shows an example of the facility master data. In FIG. 3B(b), the event spaces (No. 1 to 4) of X supermarket and the event spaces (No. 5 to 6) of Z store are excerpted as examples. The information constituting the facility master data may include, in addition to information about the facility itself such as the company name, branch name, trade name, store name, group, location, contact information, business hours, information about the person in charge, access information, parking information, bank account information, and number of customers, information about the event space name, floor, space size, usage hours, available equipment, usage price, documents to be submitted, payment method, precautions within the facility, information about changing places and restrooms, and available products.

[0053] The information that constitutes the facility master data may be information obtained through sales activities conducted by the administrator toward the facility or procedures such as a basic transaction agreement, or may be information obtained as user registration information when registering as a user on the facility management site described below, or information registered and edited on the management screen page (facility information management page). Space searches on the store owner search site described below are mainly extracted from the facility master data. The facility master data can be edited as appropriate by the administrator and / or facility staff.

[0054] The facility master data usage price will now be explained. The usage price indicates the usage price of a space within a facility. The example in FIG. 3B(b) shows the contents of the facility master data as of 10 / 9, and the usage price of each space from the next day (10 / 10) to one month from now. The period for calculating and displaying the usage price is not particularly limited, and can be set appropriately to one week, one year, etc., and past usage price data may also be displayed on the screen.

[0055] The areas shown in bold (10 / 10-10 / 12 for No. 2 and 3, and 10 / 10-10 / 11 for No. 5 and 6) are times when events have already been scheduled, and the other times are times when events have not yet been scheduled. In the example shown in FIG. 3B(b), the usage price can vary depending on the space, date, products handled, and other factors, but it can also be a fixed amount for each facility or space, for example. The method of calculating and updating the usage price will be described later.

[0056] The data on vacant beds in the facility master data is composed of the same items as the facility master data shown in Fig. 3B(b), but the handling information in the facility may differ from that of the space. In that case, it may be composed of different items, such as omitting some information, or it may be created as completely different master data. In this embodiment, for the sake of simplicity, it is assumed that the master data on event spaces and vacant beds are both stored as the same facility master data, and can be identified as "event" or "tenant" in the "category" in Fig. 3B(b).

[0057] The facility information DB 1104 further has account information master data consisting of account information of facility staff in the facilities of the group. Fig. 3D is an example of the account information master data. The account information master data consists of information such as user ID, user name, area, affiliated store, email address, and usage authority. The account information master data can be registered and edited from an account management page, which will be described later. The account information master data may also include the user's past browsing information (not shown).

[0058] The business management DB1106 mainly stores various data on each process that occurs for each case, in relation to event hosting offers and tenant store offers submitted by exhibitors, as master data in a list format linked to part of the exhibitor information and facility information (hereinafter referred to as "business management master data" in this specification).

[0059] FIG. 3C shows an example of business management master data. The business management master data mainly consists of status information, exhibitor information, facility information, event period, sales information, etc. The status information includes information such as the application date, confirmation date, status, and person in charge of the event offer. The application date is automatically entered when the offer application form described below is submitted, but some information such as the status and information related to the person in charge may be entered by the administrator from the administrator terminal. The exhibitor information and facility information may be entered by the user in the application form (FIG. 20) when applying for an offer, or may be copied from the exhibitor master data and facility master data described above based on the user's identification information. The schedule information may be written in the application form when applying for an event offer.

[0060] The "status" in the business management master data is data showing the progress of the event hosting offer application, and is updated by the administrator on the administrator terminal 30 as the applied offer progresses. In the status information exemplified in FIG. 3C, "confirmed" means that the event hosting or tenant store opening proposed by the exhibitor has been confirmed, "NG" means that the offer such as event hosting from the exhibitor has not been agreed upon, and "applying" means that the offer is currently being applied for and is not yet confirmed. The administrator can update the business management master data. The status may be, for example, specified so that it can be checked each time on the management page of the facility management site or the My Page of the exhibitor search site, which will be described later, or may be specified so that the administrator notifies the exhibitor by communication such as email or chat.

[0061] The "sales information" in the business management master data is the sales of the facility from the use of the space when an event is held. In this embodiment, the manager pays the facility an amount agreed upon between them at an event held by an exhibitor, and this payment amount is input by the manager from the manager's terminal 30 as sales information. The exhibitor pays the manager an amount equal to the amount paid by the manager to the facility plus the manager's commission. In some cases, the amount may also include the amount of sales from merchandise and other items sold at the exhibitor's event. The processing of sales from holding an event is determined by an agreement between the manager, exhibitor, and facility, and the manner in which it is reflected in the master data is not limited to the manner described above. In addition, the sales information published in the business management master data can include the amount paid directly based on a contract between the exhibitor and the facility without the involvement of the manager. In that case, the facility staff inputs the sales directly from the facility terminal 40 using a sales input screen (not shown).

[0062] Sales items are not limited to product sales and usage prices as shown in Figure 3C, but items such as purchase amounts and various expenses related to opening a store can be added as appropriate. Note that "usage price" in Figure 3C refers to the daily usage price of event space or vacant floors in the facility.

[0063] The data contained in the business management master data may include a series of records of exchanges between exhibitors, managers, and facilities after an offer has been submitted, such as contract-related documents and various notification documents related to hosting an event or opening a tenant store, payment history from exhibitors to managers or facilities, distribution history of manuals and other documents related to specific facilities or spaces that are sent after the offer has been confirmed, and comments entered using the bulletin board function described below.

[0064] [1.4.2 Control Unit] In Fig. 3A, the control unit 108 is mainly configured with a known microcomputer having a CPU 108A and a memory 108B such as a RAM, a ROM, a flash memory, etc. Various functions of the control unit 108 are realized by the CPU 108A executing a program stored in a non-transient substantial storage medium. In this example, the memory corresponds to the non-transient substantial storage medium storing the program. Furthermore, the execution of this program executes a method corresponding to the program. The number of microcomputers constituting the control unit 108 may be one or more.

[0065] In FIG. 3A, the control unit 108 has a function of starting and controlling a shopkeeper search application, a function of starting and controlling a facility management application, and a function of managing and controlling the entire system. Here, the control unit 108 may be configured with a plurality of microcomputers to which separate CPU 108A and memory 108B are assigned according to the respective functions, or may be configured to share the same CPU 108A and memory 108B.

[0066] FIG. 4 is a functional block diagram showing the functional configuration of control unit 108.

[0067] The control unit 108 has a user information registration means 108a, a user authentication means 108b, a search condition acquisition means 108c, an extraction means 108d, a display data creation means 108e, a display data output means 108f, an offer reception means 108g, a user management storage means 108h, a DB editing means 108i, a use price creation means 108j, and an analysis information creation means 108k. These execute functions (programs) provided in the shopkeeper search application or the facility management application stored in the storage unit 110 in the control unit 108.

[0068] When a user uses the business support system 1 for the first time, the user information registration means 108a acquires initial registration information, assigns identification information, and stores them in the shop owner information DB 1102 and the facility information DB 1104. In addition to the initial registration information, when the user information registration means 108a registers new information (planning information, person in charge information, etc.) from the My Page or management screen page described below, or when there are changes to the information, the control unit 108 (DB editing means 108i) updates the shop owner information DB 1102 or the facility information DB 1104. Here, the identification information may be a number assigned to each user, who is a shop owner or a facility staff member (or a facility, etc.) (for example, the user ID in Figure 3B), or the name or email address of the shop owner or facility staff member (or a facility, etc.) may be used as the identification information.

[0069] When a user requests to log in to the business support system 1, the user authentication means 108b compares the user name (or user ID) and password entered by the user from the terminal with those stored in the exhibitor information DB 1102 or the facility information DB 1104, and if they match, determines whether to allow the login, or not if they do not match.

[0070] The search condition acquisition means 108c is a means for acquiring search conditions when a user performs a search using the business support system 1. Search conditions are entered using a search condition input page (FIG. 11, etc.) described later, and examples of search conditions include, but are not limited to, location, handled products, and time. The search condition acquisition means 108c can use known input means such as chat services, voice input, and image input in addition to input of character text.

[0071] The extraction means 108d extracts necessary data from the exhibitor information DB 1102, the facility information DB 1104 and / or the business management DB 1106 in response to a user request. For example, the search conditions acquired by the search condition acquisition means 108c are compared with the data stored in the exhibitor information DB 1102 or the facility information DB 1104, and matching data is extracted. That is, if the user is an exhibitor, information on space that matches the conditions of a specified location, product, time, etc. is extracted from the facility information DB 1104. Similarly, if the user is a facility staff member, information on exhibitors that match the plan contents entered as search conditions from the facility terminal 40 is extracted from the exhibitor information DB 1102. Furthermore, on the My Page described below, information stored in the shop owner information DB 1102, facility information DB 1104, and business management DB 1106 in association with the user's identification information is extracted based on the user's request.

[0072] The display data generating means 108e generates data to be displayed to the user based on the information extracted from each master data and other information. An example of the configuration of the display data creation means 108e is shown in Fig. 6. The display data creation means 108e illustrated in Fig. 6 includes a management display data creation means 108e1 for creating display data for information related to management such as progress of store opening offers, various information on facilities and store owners, and space usage prices, which will be described later, a space display data creation means 108e2 for displaying in various forms when a user searches for a facility space that meets certain conditions, which will be described later, and a display data table 108e3 for associating a display menu selected by the user with information to be displayed and a position to be displayed. However, the functions of the display data creation means 108e are not limited to these, and when another function is added to the business support system 1, the display data creation means 108e may have a function for creating display data other than those described above.

[0073] The management display data creation means 108e1 is a function for creating data for displaying information related to the management of the above-mentioned facilities and groups, and creates data for displaying information extracted by the extraction means 108d from information in the exhibitor information DB 1102, the facility information DB 1104, and the business management DB 1106 as a management page on a management screen described below, for example. Examples of data displayed on the management page include schedule management data that displays a list of space reservation statuses, usage price data that indicates the usage price of the space, facility information data that indicates the area, characteristics, and appearance of the facility, sales management data associated with holding an event, account management data regarding access rights to the business management system, bulletin board data used between facilities or between a facility and an exhibitor, data that visualizes analysis data created by the analysis information creation means 108k based on sales data, and exhibitor information data for viewing information on exhibitors.

[0074] The space display data creation means 108e2 creates data that displays detailed information about the space from the data extracted by the extraction means 108d based on, for example, a search request from a user. The display data creation means 108e also has a function of setting the layout of the display data. When a shop owner searches for a space using the business support system 1, it is preferable that the shop owner can visually recognize the appearance of the space while considering it. Therefore, it is preferable that the display data creation means 108e can set a layout that displays basic information about the space along with image data of the space, surrounding facilities, and store, and further embeds map information from a web mapping platform, etc.

[0075] The display data table 108e3 is a table that associates the layout of the display data with the information to be displayed and the position to be displayed. When the display menu selected by the user is acquired, the management display data creation means 108e1 acquires the information to be displayed and the position to be displayed based on the display data table 108e3, and creates display data corresponding to the selected display menu. When the layout selected by the user is acquired, the space display data creation means 108e2 acquires the information to be displayed and the position to be displayed based on the display data table 108e3, and creates display data corresponding to the selected layout.

[0076] Furthermore, it is preferable that the display data creation means 108e can change the layout setting at any time. For example, it may be set to display the search results in a desired layout from the beginning, or it may be set to display the search results in a number of display formats and then select the most suitable layout from among them each time.

[0077] The display data output means 108f displays the created display data on a user terminal (the exhibitor terminal 20 or the facility terminal 40) and / or the manager terminal 30, or on a display device such as a projector that can be shared by multiple people.

[0078] The offer receiving means 108g receives an event holding offer or a tenant shop opening offer from a shop owner, or a project offer or a tenant shop opening offer from a facility staff member, and transmits to the manager terminal 30 information that an offer has been made from a user.

[0079] The user management storage means 108h is a means for storing information in the business management DB 1106 according to the format of the business management master data.

[0080] The DB editing means 108i is used when a user edits the master data in the above-mentioned shopkeeper information DB 1102, facility information DB 1104, and business management DB 1106. The editing function may be provided as a function of the shopkeeper search application and the facility management application, or a separate application for editing the master data may be provided.

[0081] The usage price creation means 108j creates the usage price of the space within the facility. 7 is a schematic diagram showing the aspect of the use price creation means, which includes a use price calculation means 108j1 for calculating a use price, and a use price reflection means 108j2 for reflecting the calculated use price in the facility master data. Here, the usage price calculation means 108j1 calculates an appropriate usage price for renting out the space in order to improve the profits of the facility or the entire group. The usage price may be calculated using a program that calculates an appropriate price using a formula preset by a facility staff member or a trained model that has been trained using past business performance data including other facilities as training data. Specific aspects of the usage price calculation will be described later. The other facilities may include facilities other than the group's stores.

[0082] The usage price calculation means 108j1 may be stored in the management server 10 (FIG. 7(a)), or may be owned by an external company or the like connected via a network (FIG. 7(b)). When the usage price calculation means 108j1 is installed in the external server 10a, the calculation result of the usage price is obtained from the external server 10a.

[0083] The usage price reflection means 108j2 is a function for managing usage prices, and in addition to the function of reflecting the usage price calculated by the usage price calculation means 108j1 in the facility master data, it may also have a function of separately storing data before being updated to the latest usage price data.

[0084] The analytical information generating means 108k performs statistical analysis of current and / or past business performance data.

[0085] Although the above-mentioned functions are a list of the main functions of the control unit 108, the functions used in the task support system 1 are not limited to these.

[0086] [2 Processing] [2.1 Creating a usage price] The creation of a usage price will now be described. Fig. 5 is a flow chart showing the process up to the creation of a usage price by the usage price creation means 108j described below. Hereinafter, in this specification, a person who has the authority to give instructions to the usage price creation means 108j is referred to as a "usage price creator." Usually, the usage price creator is a person in charge or a manager on the facility side.

[0087] The use price creator transmits a use price creation instruction to the management server 10 from the use price creator's terminal (S1101). The use price creation instruction may be issued by the use price creator each time, or it may be set so that the instruction is issued automatically periodically without the need for an instruction.

[0088] The use price can be calculated automatically, manually, or in combination. In the example of Fig. 5, the use price is initially set to be calculated automatically, and if automatic calculation is not to be performed, it is necessary to set this (instruction to stop automatic calculation). If a use price creation instruction is given without an instruction to stop automatic calculation (S1102: No), the management server 10 receives the use price creation instruction through the communication unit 104, the use price creation means 108j automatically calculates the use price (S1105), the display data creation means 108e creates data for displaying the calculated use price (S1106), and the display data output means 108f transmits the data from the communication unit 104 to the terminal of the use price creator, and causes it to be output to the terminal of the use price creator (S1107).

[0089] If the usage price creator issues an instruction to stop automatic calculation (S1102: Yes), the management server 10 uses the display data creation means 108e to create a screen (e.g., Fig. 31A) on which the usage price can be manually input, and causes the display data output means 108f to display it on the terminal of the usage price creator (S1103). The usage price creator manually inputs the usage price from the screen displayed on the terminal. The screen on which the usage price can be manually input may be launched by an app stored in advance in the administrator terminal 30 or facility terminal 40, or may display display data provided by the management server 10 each time manual input is performed.

[0090] The screen on which the usage price can be manually input is, for example, a calendar-format input screen as shown in Fig. 31A described below, where the usage price is input within the box for each date and transmitted to the management server 10 after completion (S1104). When manual input is completed and there is an instruction from the usage price creator that manual input is complete, the display data creation means 108e creates data relating to a usage price list screen after manual input (S1106), and the display data output means 108f displays the data on the terminal of the usage price creator (S1107).

[0091] The use price creator checks the use price list screen sent from the management server 10, and if it is determined that re-correction is necessary (S1108: Yes), the screen for manual input is redisplayed on the use price creator's terminal (S1103), and the user corrects the necessary parts by manual input. If it is determined that re-correction is not necessary (S1108: No), the control unit 108 (DB editing means 108i) saves the updated data related to the use price in the facility master data (Fig. 3B(b)) (S1109), and ends the use price creation work (S1110).

[0092] The information on the usage price recorded in the facility master data may be the last updated price, but may also be designed to store the update history. In addition, if the usage price is set to be automatically calculated periodically, the newly calculated usage price will be updated each time it is calculated, but the setting may be such that any portion that has been manually corrected in the past is not automatically updated. Additionally, as a general rule, no usage fees will be calculated for slots where a decision has already been made to hold an event.

[0093] The calculation of the usage price will now be described. As described above, the space usage price is calculated by the usage price calculation means 108j1, and is reflected in the facility master data by the usage price reflection means 108j2.

[0094] The use price calculated by the use price calculation means 108j1 is a variable price calculated based on the idea of ​​so-called dynamic pricing. That is, for a space with high demand from the exhibitor side, the use price can be set higher than for a space with low demand. Therefore, even for spaces in the same facility, the use price can be varied depending on the use date and time. The dynamic pricing method is not particularly limited, and a known method can be used. For example, data such as the season, the time of events held in the vicinity, past business and visitor records including other facilities, and the period required to decide on an exhibitor can be stored in the storage unit 110, and a calculation formula using these data or a trained model trained using these data as teacher data can be used to calculate the use price based on the level of demand from the exhibitor side. It is also possible to use use price data from other facilities located nearby. If the use price calculation means 108j1 is installed in the external server 10a, the management server 10 provides the external server 10a with data required to calculate the use price, and obtains the calculation result of the use price from the external server 10a.

[0095] The usage price can be varied based on the contents of the event held in the space or the tenants who will be setting up shop. Here, the contents of the event held or the tenants who will be setting up shop include, but are not limited to, the type of event, the items handled, the scale of the event, the period of the event, the time of the event, the location of the event, past performance, and / or the time of the event (day of the week, season). The type of event refers to the type of event, such as sales of goods, advertising of services such as English conversation classes, appraisals for used books and recycled goods, shows by singers or characters, etc. In addition, in this specification, the details of the event to be held in the space or the tenant exhibiting there may include the space usage price applicable to events or tenants dealing in similar merchandise in other facilities and / or surrounding information including the usage status of the space in the facility to which the space belongs or in neighboring facilities.

[0096] The usage price reflection means 108j2 reflects the usage price calculated by the usage price calculation means 108j1 on the facility master data, but the calculated data may be overwritten and saved each time it is calculated, or all previously calculated usage prices may be saved for use as training data, for example.

[0097] [2.2 Processing by the app] Next, we will explain the functions of the store owner search app and the facility management app used in the business support system 1. Hereinafter, in this specification, the website displayed by the store owner search app is referred to as the "store owner search site," and the website displayed by the facility management app is referred to as the "facility management site."

[0098] An overview of the app-based business support system 1 will be described. FIG. 41 shows an outline of the relationships between the applications used in the task support system 1, the master data in the database, the users, and the administrators in one embodiment of the present invention. The processes (user registration, search, progress management, etc.) of the store owner search app and facility management app used by users are carried out by exchanging and editing data in three master data in the business support system 1. The business management master data is formed by obtaining store owner and facility information from the store owner master data and facility master data, and by adding and editing information such as the user's system usage history. Meanwhile, the administrator can edit all of the master data. In this way, management and search processes are carried out using information from the master data that is common to multiple types of apps.

[0099] [2.2.1 Store search app] Figure 8 shows the system process in which a store owner becomes a user of the store owner search app and searches for facilities, etc. Store owners use the store owner search app to search for spaces to hold events or vacant floor space to set up a tenant store, and also complete the procedures for holding an event.

[0100] [2.2.1.1 User registration function] A shop owner accesses the URL of the shop owner's search site from the shop owner's terminal 20 through the network N. When a shop owner accesses the site, the control unit 108 (display data output means 108f) in the management server 10 displays a top page having a login menu for the shop owner's search site (S101a), and proceeds from the top page to the login page (S102). Here, the top page may be a page of the shop owner's search site alone, or may be a top page jointly with the facility management site described below. In addition, in this embodiment, no distinction is made between search pages for event space and vacant beds in the shop owner's search site, but searches for event space and vacant beds may be performed on separate search sites.

[0101] As described above, when the top page serves as the top page for multiple types of sites, the specifications may allow the store owner to select the desired search site after logging in, or a page allowing the store owner to select the desired site may be displayed before logging in, and the login page may be displayed after the store owner has selected the desired site.

[0102] The top page may display not only the login menu but also a search page. In that case, the specifications may be such that only a part of the search function can be used even before the store owner logs in, or only a part of the search items may be displayed.

[0103] If the shop owner has completed user registration for the shop owner's search site (S103: Yes), the shop owner enters the user name and password given by the administrator on the login page. If the control unit 108 (user authentication means 108b) determines that the user name and password entered by the shop owner match those registered in advance, the control unit 108 displays the search menu page of the shop owner's search site to the shop owner (S106). If the shop owner has not completed user registration for the shop owner's search site (S103: No), the control unit 108 (user information registration means 108a) displays a new registration page (S104).

[0104] On the new registration page, an account is registered (S104). Here, the user is prompted to set a user name and password, and to register basic information such as a contact email address.

[0105] When the account registration is completed, the control unit 108 (user information registration means 108a) displays a user information registration page (S105) as shown in Fig. 9, and requests the entry of basic store owner information. In the user information registration page, the store owner enters basic information (person in charge name, person in charge contact information, person in charge job title, company name, company contact information, company representative name, business details, etc.

[0106] In addition to registering shop owner information, the business support system 1 may require the uploading of various certificates related to the shop owner in order to guarantee the authenticity of the shop owner information and to increase the facility's credibility. For example, a certificate upload page may be set up in the shop owner search site, and image data of various certificates may be uploaded on that page. Examples of various certificates include the shop owner's identification card, seal certificate, registration book, land ownership certificate, etc.

[0107] Furthermore, the specification may require the approval of an administrator for user registration. In this case, the exhibitor information entered by the exhibitor from the exhibitor terminal 20 is stored in the exhibitor information storage DB 1102, and the administrator refers to this information and allows user registration only if it determines that user registration is possible. By setting a certain hurdle for user registration in this way, it is possible to reduce the risk of allowing an unreliable exhibitor to hold an event in the event space, which would result in damage to the facility.

[0108] Once user registration is complete, the store owner can use the store owner search site, and the user information is stored in the store owner information DB 1102. For example, if the store owner commits a serious breach of contract after user registration, the administrator can cancel the store owner's account information on the management server 10. Alternatively, without canceling the account information, it is possible to impose usage restrictions on some of the functions, such as not displaying search items on the top page or disabling some of the search items.

[0109] When user registration is completed by inputting basic shop owner information (S103: Yes), the control unit 108 displays a search menu page on the shop owner terminal 20 (S106).

[0110] [2.2.1.2 Facility search function] The search menu page is the start page for shop owners to search for spaces, etc. Figure 10 shows an example of a search menu page on the shop owner's search site. On the search menu page shown in Figure 10, shop owners can select the most appropriate search item from multiple items and search for spaces, etc.

[0111] A search menu 1705 in Fig. 10 displays buttons for multiple types of search items. Examples of search items include "free word search" for searching by input words such as facility name or address, "area search" for searching by facility location or area such as prefecture, "product search" for searching by type of product or service handled by a store owner, "facility type search" for selecting a facility type such as department store, shopping district, and road service facility, "map search" for displaying map information on the page and searching for facilities based on their positional relationship on the map, "new store search" for searching from newly opened facilities, "my search" for searching by repeatedly using preset search conditions, "date search" for searching by specifying the date of an event or the desired date and time of a tenant store opening, and "all search" for searching by combining these search conditions, but are not limited to these.

[0112] When a shop owner presses these search item buttons in the search menu 1705 of FIG. 10, the control unit 108 (search condition acquisition means 108c) displays pages (S107-1 to S107-n) for inputting search conditions in the shop owner terminal 20.

[0113] In addition, if the search items for space search and vacant bed search are significantly different, for example, a "Click here to search for vacant beds" button 1701 in Figure 10 may be provided, and when the exhibitor presses this button, the control unit 108 (search condition acquisition means 108c) may display a separate page (not shown) for vacant bed searches.

[0114] In addition to the search items exemplified above, the search results may be narrowed down from another perspective (Detailed Search 1702 in FIG. 10). Examples of narrowing down the results include data based on the number of visitors (ranking) of the event facility itself, the availability of facilities such as power sources and equipment for each event facility, the presence or absence of image data of the space within the search site, data based on access status, and information based on circumstances specific to the event facility such as store opening hours (S109).

[0115] An additional search item for space may be provided (1703) to narrow down the search to properties under contract management owned by the administrator (S110). A property under contract management is a facility that can only be opened through the administrator of the business support system 1, and is a property that can be searched exclusively by registered users. By providing these properties under contract management as searchable items, it is possible to provide registered users of the business support system 1 with added value that exceeds that of other systems. When a shop owner presses the facility name button (Company A, etc. in Figure 10) listed in the list of entrusted management properties on the search menu page, the control unit 108 (search condition acquisition means 108c) displays a page (S114) showing the list of entrusted management properties on the shop owner terminal 20.

[0116] The search menu page may display information useful for searching as a special feature page 1704 (S108-1 to S108-n). Examples of special feature pages include, but are not limited to, information on space required for handling products that require a certain amount of space, such as passenger cars, a ranking of the number of events held in a certain period in the past, a ranking of the number of requests from exhibitors by city, town, village or prefecture, a list of newly opened facilities, past trouble cases, etc. In this way, by using information that can only be known through an administrator who has actually built a trusting relationship with the facility as a search condition, it is possible to provide an incentive for exhibitors to use the business support system 1.

[0117] FIG. 11 shows an example of a search condition input page for a shopkeeper to input search conditions (S107-1 to S107-n). FIG. 11(a) shows a condition input page for free word search, and FIG. 11(b) shows a condition input page for product search. When a shopkeeper inputs search conditions on the page for inputting search conditions and presses the "Search>" button, the control unit 108 (search condition acquisition means 108c) acquires a search request and search conditions. Then, the control unit 108 (extraction means 108d) extracts information about spaces that match the search conditions from the facility information DB 1104. The extraction results are edited as display data by the control unit 108 (display data creation means 108e), and are transmitted from the management server 10 to the shopkeeper terminal 20 by the display data creation means 108e (S112-1 to S112-n).

[0118] FIG. 12 shows an example of a search result display page extracted based on search criteria entered by a shopkeeper on the shopkeeper terminal 20. In FIG. On the search result display page, the information on the spaces that match the entered search criteria is displayed in four different display formats, and the store owner can select the desired display format from these display formats and view the information on the spaces. As shown in Figure 12, it is preferable that the search results can be displayed in one or more display formats to improve the viewability of the store owner.

[0119] For example, Fig. 12 shows examples of "list display" that shows a list of predetermined items for the search results, "list display" that displays more items than the list display, "block display" that lists blocks such as images of event facilities, and "map display" that shows the location of the facilities on a map, but the display forms are not limited to these. Also, in the example of Fig. 12, the usage price of the space extracted as a search result is extracted from the facility master data and displayed.

[0120] 12, by pressing a "facility details" button provided on the page, the control unit 108 (display data creation means 108e) edits display data showing detailed information about the facility, and the display data output means 108f displays the facility details display page (S120). In addition, in the block display or map display, pressing an icon consisting of a thumbnail or logo mark of an image of the facility also transitions to the facility details display page showing the facility details.

[0121] In addition, in the search result display page in Fig. 12, when the "Space details" button is pressed for list display, a space details display page within the facility, which will be described later, is directly displayed (S121). In this way, the order in which the search result page, facility display page, space details display page, etc. are displayed is not limited, and can be set appropriately by the administrator.

[0122] Moreover, the display of the results when the search conditions are narrowed down from the above-mentioned special feature page is the same as that shown in FIG. 15 (S113-1 to S-113-n), so the description thereof will be omitted.

[0123] FIG. 13 shows an example of a facility details display page. The facility details display page can be configured to display basic information such as the facility name, location, access information, and business hours, as well as a calendar showing available days, map information for the facility, and a list of basic information for the spaces. Note that the display contents on the facility details display page are not limited to the above items, and can be set appropriately while taking into consideration the display contents of the space details display page described below. In FIG. 13, a "Space Details" button is displayed in the space list, and pressing this button displays a details display page for each space (S121).

[0124] As shown in Fig. 13, the facility details display page may be embedded with a floor map that displays map information about the facility and the locations of spaces within the facility. The floor map will be described later. In the example of Fig. 13, the usage price of the space within the facility is extracted from the facility master data and displayed.

[0125] Fig. 14 is an example of a space details display page that displays details of a specific space from the list display of the page shown in Fig. 12 or 13. When a shop owner presses the "Space details" button in the list display of Fig. 12 or the "Space details" button in the space list on the facility details display page in Fig. 13, the control unit 108 (display data creation means 108e) creates data for the space details display page, and the display data output means 108f displays the space details display page shown in Fig. 14 on the shop owner terminal 20.

[0126] The top right corner of the space details display page displays a "reservation request" button 1801 and an "inquiry" button 1802. The "reservation request" will be described later. The "Contact Us" button is a button for making inquiries to the administrator regarding the space displayed on the page. When the user presses the "Contact Us" button (S151), the control unit 108 displays a window for entering the inquiry (not shown). The window displays an inquiry entry field along with information about the store owner, such as the company name, the name of the person in charge, a telephone number, and a reply email address. When the store owner enters and submits the inquiry, the inquiry is notified to the administrator, who, after checking the inquiry, sends a response to the reply email address, or displays the response using My Page, which will be described later, or may reply by chat using a known chat tool.

[0127] The "Contact Us" button for the administrator can be placed on any page within the exhibitor's search site, such as the facility details display page or the search result list page.

[0128] In addition to basic information and images of the space in the facility, the space detail display page in Fig. 14 can have tabs 1803 for "facility information," "usage price," "products," "equipment / rental," "calendar," "notice," and "map display." Each item in the tab 1803 will be explained with reference to Fig. 15.

[0129] "Facility information" displays comprehensive information about the facility itself to which the selected space belongs, as shown in Fig. 15. Examples of this information include, but are not limited to, the type of event facility, location, access information, information about various areas such as the site area, parking lot information, number of customers, number of stores, tenant information, information about setup and removal, location information, facility information such as power and water, and available hours. In addition, the above-mentioned map information may be embedded as facility information. The content displayed as facility information may overlap with the information on the facility details display page shown in Fig. 13. Since exhibitors can consider the facility while referring to the information on the facility itself as well as the space information, convenience for exhibitors can be improved.

[0130] "Usage Price" shows details of the usage price of the selected space. For example, when the usage price tab 1803 is clicked, the basic usage price per day for each day of the week, the usage price of equipment such as audio equipment, cancellation fees for the use of the space and equipment, etc. are displayed.

[0131] "Products" refers to goods and services that can be handled in the selected space. When the price tab 1803 is pressed, the products are displayed categorized into, for example, "possible products," "unpossible products," "products to be confirmed," and so on.

[0132] "Equipment / Rental" shows information on the handling of equipment that exhibitors can use when holding an event. Equipment includes, but is not limited to, long tables, chairs, partitions, extension power cords, tents, audio equipment, loading carts, and storage. In addition, information on how to handle these items and precautions when renting them can also be displayed.

[0133] "Calendar" shows the availability and price of the selected space in a calendar display. In Fig. 15, the calendar can be displayed by selecting an item in the tab, but as shown in Fig. 14, it may be displayed constantly below the tab for layout reasons.

[0134] "Notes" displays notes on using the selected space, as shown in Fig. 15. The notes include, but are not limited to, notes on bringing in fixtures, rules on setting up and removing them, wattage to be used when using power and number of available sockets, notes on distributing flyers, applications related to vehicles to be brought in, filling out the management register, how to enter and exit the facility, changing places, restrooms and smoking areas, procedures for renting equipment, notes on nighttime work, height restrictions on exhibits, restrictions on calling in and calling out to people, rules on garbage disposal, entrance passes (badges, etc.), baggage inspection, restrictions on use of rest areas, rules on taking photographs, and contact information in case of emergency.

[0135] "Map" can display map information for the facility and its surroundings. As mentioned above, maps may overlap with other pages such as facility information and search result lists, so they may be excluded from the details display page for the selected space. However, being able to display maps on multiple display pages can improve convenience for exhibitors when considering facilities.

[0136] When map information of a facility is used, a display format in which a symbol indicating the location of the facility is superimposed on a surrounding map may be used. In this case, the display format can be devised by superimposing symbols indicating the locations of nearby facilities on the same map, displaying a thumbnail image of the facility, changing the display of the thumbnail image when the thumbnail image is selected by pressing it, or displaying an explanation of the facility corresponding to the thumbnail image.

[0137] When a user (exhibitor) uses a space in a facility to hold an event, the relative position of the space to surrounding stores, the relative position of the space to visitor traffic such as entrances, aisles, and escalators, the orientation of the booth and how it is visible to passersby, etc. are all extremely important factors that affect the number of attendees at the event. Therefore, in order to avoid any misunderstanding between the facility and the exhibitor and to allow both parties to hold the event with peace of mind, it is preferable that the floor map shows the above factors that affect the number of attendees at the event.

[0138] The space details page may include embedded map information, for example, a publicly available web mapping platform. The map information used is preferably one that allows switching between maps and photos, and is preferably one that allows switching between not only floor plan maps but also so-called panoramic views. It is also preferable that the map information can display the interior of the facility by the exhibitor's operation. If the map information can display detailed information about the interior of the facility, it may be used as a floor map of the space.

[0139] In addition, it is preferable to display the "reservation request" and "inquiry" buttons on multiple pages in the series of facility and space detail display pages. Since exhibitors usually decide to make an event offer after referring to the detailed information of each page, it is more convenient for exhibitors to have a page structure that allows them to apply immediately from multiple pages. Details of "reservation request" will be described later.

[0140] The space details display page can have a communication display space 1804 that displays important precautions for each space. In the case of the page shown in Fig. 15, it displays "Posting posters or other notices on the windows is prohibited," but this is because in past events, when posters were posted on the windows, it took time to clean the windows when the event was over. In this way, by prominently displaying important but additional notices that you would like to convey based on past cases, it is possible to reduce trouble between the facility and exhibitors.

[0141] The display items provided in the space details display page are not limited to these examples. For example, multiple tags with links indicating the characteristics of a specific space viewed by the exhibitor (e.g., "3 minutes from the station," "High-speed WiFi," "Under 20,000 / day," etc.) may be displayed, and by clicking on these tags, a list of spaces with similar characteristics may be displayed.

[0142] Additionally, comments from administrators or facility staff can be posted on the space details page. For example, comments such as "This is one of the most popular spaces in the Omiya area, and it's hard to find vacancies, so we recommend you apply now while spaces are available" or "This is a facility that sees a lot of children. We recommend holding events for children" can encourage exhibitors to decide to hold an event.

[0143] [2.2.1.3 My Page] When the "My Page" button is pressed on the search menu page shown in FIG. 10, the control unit 108 (display data output means 108f) displays My Page (S111). My Page is a page that displays display data that is edited by display data creation means 108e, and that is obtained by extracting information stored in association with the identification information of a shop owner from the master data stored in each DB of the storage unit 110 of the business support system 1 for a user who has completed user registration. Here, the information stored in association with the identification information corresponds to information generated due to the actions of the shop owner, such as the shop owner's search log and status information of an event hosting offer. My Page is a page that has been edited to provide this information for the convenience of the shop owner.

[0144] FIG. 16 shows an example of a My Page on the shop owner's search site. Items displayed on My Page include, but are not limited to, "Download Materials," "Project Information," "Company Information," "My Menu," "Account Management," and "Application Progress."

[0145] "Download materials" is a page where exhibitors can download facility rules and manuals when holding an event in the space (S115). Examples of materials to be uploaded include event management information summarizing the basic flow and precautions for holding an event, as exemplified in FIG. 16, and a morning assembly checklist summarizing items to be checked at the start of work each day. These materials may be general manuals that can be used for most facilities, or manuals with content specialized for a specific space. If the manuals are related to a specific space, they may be designed so that they can be downloaded only after the exhibitor, who is the party reserving the facility, has completed the reservation for use of the space. When the exhibitor presses the linked text, for example, "Event Management Information" or "Morning Assembly Checklist," the control unit 108 displays a download page (S122) (not shown) for the materials.

[0146] "Plan Information" is a page where the exhibitor registers, edits, and displays the details of the event planned by the exhibitor. When the exhibitor presses the linked "Plan Information", the control unit 108 displays a plan information menu page with links to a new plan registration page for registering a plan and a plan content confirmation page for viewing and editing the registered plan (S118). When the shop owner clicks on the linked "new plan registration" button, the control unit 108 (display data output means 108f) displays a new plan registration page for newly registering plan information (S128).

[0147] Fig. 17 shows an example of a new project registration page. Items to be registered on the new project registration page include, for example, the area where the event will be held, the target age group, the target gender, the project name, the project content, the required space, the budget, PR points, a project image or image, and a project proposal upload. When a exhibitor enters these items on the new project registration page and presses the "Register" button, the information is sent to the administrator by the control unit 108. If the administrator allows the registration of the contents, or if the administrator allows the registration, the contents are automatically registered in the exhibitor information DB 1102 as the exhibitor's project information.

[0148] When the linked "Confirm Plan Content" is pressed in the "Plan Information", the control unit 108 displays a plan content confirmation page (S129) (not shown) where the registered plan information can be viewed and edited. The project content confirmation page is designed to be editable by the exhibitor, and each time the project information is edited by the exhibitor from the exhibitor terminal 20, the exhibitor master data is updated by the control unit 108 (DB editing means 108i), either with the administrator's permission or automatically.

[0149] The plan information registered and edited by the exhibitors is used as a basis for the facility staff or manager to decide whether or not to offer an event, which will be described later. Also, on the facility management site, which will be described later, the plan information registered in the exhibitor information DB 1102 here is used by the facility staff when searching for exhibitors. In addition, instead of providing a project information menu page, the user may directly move to the project content page and new project page by pressing the linked text "Check project details" and "Register new project" on his / her My Page.

[0150] "Company Information" is a page where basic information about the exhibitor, the person in charge of the exhibitor, and information about the group to which the exhibitor belongs can be registered (S119). When the exhibitor presses the linked "Company Information" text, the control unit 108 displays a company information menu page with links to the company information page, staff management page, and group management page. The company information can be viewed and edited from the company information page (S130), and the information about the person in charge of the exhibitor and the group can be viewed and edited from a staff management page (S131) ​​and a group management page (S132), not shown, respectively. It is also possible to have a specification in which the company information menu page is not provided, and the company information page, staff management page, and group management page are directly linked by pressing the text of "Company Information," "Staff Management," and "Group Management" in My Page.

[0151] "My Menu" is a page for viewing the exhibitor's past search history, browsing history of event spaces in search results, third-party survey reports, my search list, etc. (S117). When the exhibitor presses the linked "My Menu" text, the control unit 108 displays the My Menu page with links to the search history page, browsing history page, and third-party survey report page. It is also possible to have a specification where there is no My Menu page, and instead presses the words "Search History," "Browse History," and "Third-Party Survey Report" on the My Page to directly link to the company information page, staff management page, and group management page.

[0152] The "third-party investigation report" is a summary of the report when a third party investigates an event held by an exhibitor in the past through the business support system 1. The subject of the third-party investigation may be, for example, the appearance and language of the exhibitor staff, as well as the wearing of masks as a measure against infectious diseases, the availability of alcohol disinfectants, the installation of acrylic panels, and the wearing of gloves. In addition, the setup status may include, but is not limited to, the completeness of the booth setup, the use of handwritten POP, the organization of the back yard, the height of fixtures and banners, and the use of sound equipment.

[0153] When a shop owner clicks on the linked "Third Party Survey Report" on the My Menu page, for example, the control unit 108 (display data output means 108f) displays the third party survey report page (S125). The third party report may be a numerical representation of the evaluation by the third party, or an evaluation using O, X, △, etc., and in the case of evaluations by multiple inspectors, the average value, maximum value, minimum value, etc. may be shown. In this way, a survey by a third party can identify matters that the person involved would not be able to notice, and is effective in improving the shop owner's business and attracting more customers.

[0154] When a exhibitor presses, for example, the linked text "browsing history," the control unit 108 (display data output means 108f) displays the browsing history of the event space extracted as a result of the search performed by the exhibitor on the exhibitor's search site (S126). Furthermore, for example, when the linked text "search history" is pressed, the usage history (search queries) of My Search shown in FIG. 10 is displayed (S127).

[0155] "Account Management" is a page that displays a user account list page (S123) and an authority list page (S124) that sets the editing authority of store owners who use the business support system 1 (S116). When a store owner presses the linked "Account Management" text on My Page in FIG. 16, the control unit 108 displays an account management menu page (not shown) with links to the account list page and authority list page. It is also possible to have a specification where there is no account management menu page, and instead presses the text "Account List" and "Authority List" on My Page to directly link to the account list page and authority list page, respectively.

[0156] "Application Progress Management" is a page that displays a list of the application status progress for each event hosting offer applied for by the shopkeeper (S141). When the shopkeeper presses the "Application Progress Management" button, the control unit 108 (display data creation means 108e) extracts and edits data including the latest status related to the offer from the business management master data in the business management DB 1106 for the event hosting offer applied for by the shopkeeper, and displays the progress status display page on the screen of the shopkeeper terminal 20 by the display data output means 108f (S142).

[0157] An example of a progress display page is shown in Figure 18. Figure 18 shows a list of the application progress for multiple spaces for which exhibitors have made offers to host events. In the list, the "Status" column displays, for example, Confirmed, NG, Applying, or Cancelled. Here, "Confirmed" indicates that the reservation procedures for hosting the event have been completed. "NG" indicates that the application to host the event has not been approved. "Applying" indicates that it has not yet been decided whether or not a exhibitor can open a space in response to the offer. "Cancelled" indicates that the offer to host an event has been cancelled by the user.

[0158] At the top of the page in Fig. 18, there are provided buttons for filtering the status of offers in the list: "Confirm," "NG," "Applying," and "Cancel." When these buttons are pressed, the control unit 108 (display data creation means 108e) extracts cases with the selected status and creates data for display on the exhibitor terminal 20. In Fig. 18, filtering is limited to status, but it is also possible to filter by other items, such as the date of request or store name.

[0159] Other examples of items to be displayed on the My Page include, for example, word-of-mouth information from visitors about the facility related to the exhibitor's offer, or word-of-mouth information from visitors about events held by the exhibitor in the past.

[0160] [2.2.1.4 Event hosting offer processing] The processing of an offer to hold an event will be described with reference to Fig. 19. As described above, when a shop owner presses the "Apply for Reservation" button on the space details display page (Figs. 14 and 15), an offer to hold an event is sent from the communication unit 204 in the shop owner terminal 20 to the management server 10 (S201), received by the control unit 108 (offer receiving means 108g), and notified to the administrator (S301).

[0161] Fig. 20 shows an example of a form for submitting an offer. When submitting an offer, the items to be entered include basic information about the user (the exhibitor) as well as the desired date and time for the event. Information about the offer from the exhibitor is tagged with the user's identification information, is associated with exhibitor information about the user and facility information about the offered space, and is stored in the business management DB 1106 as business management master data. Thereafter, as the event progresses, new information such as sales at the time of the event and document transfer is added, and the data is updated by the DB editing means 108i (hereinafter, this data will be referred to as data 1). In Data 1, before an event offer is submitted, there is no status.

[0162] Returning to FIG. 19, the process of the offer to hold an event will be described. When an offer application is received from the shopkeeper terminal 20 (S301), the control unit 108 (DB editing means 108i) changes the status of data 1 to "application in progress" (S302). The control unit 108 also notifies the manager terminal 30 of the offer application. The manager determines whether to inquire the facility side about the offer from the shopkeeper, and if it is determined that an inquiry is necessary (S303: Yes), the manager terminal 30 transmits part or all of data 1 related to the offer to the facility staff (S304). If it is determined that an inquiry to the facility side is not necessary (S303: No), the manager determines whether the event can be held. The manager may grant the facility staff the authority to view the registered information at the time of user registration and the project information described on the My Page in addition to the information described in data 1.

[0163] Normally, the manager and the facility have a basic transaction agreement, and in order to reduce the burden on the facility staff, the manager has the authority to approve the event hosting offer from each exhibitor, and the authority to act on behalf of the exhibitor in carrying out various procedures for facility use after the offer has been approved. Examples of cases in which the manager needs to inquire with the facility staff include exhibitors with no or very little experience of hosting events through the system of the present invention, and when the exhibitor caused problems and trouble in past events. By having the administrator have the authority described above, the process from the offer by the exhibitor to the completion of the reservation can be completed between the exhibitor and the administrator, which reduces the workload of the facility staff.

[0164] Communication between the administrator and the facility staff can be carried out using e-mail, a message board on the administration page, or a chat function via the administrator terminal 30 and the facility terminal 40. The facility staff receives an inquiry from the administrator terminal 30 at the facility terminal 40 (S401), and then transmits a response to the administrator on whether or not the event can be held via the facility terminal 40 (S402).

[0165] The administrator receives the response from the facility staff at the administrator terminal 30 (S305) and decides whether or not to allow the event to be held. If the administrator decides not to allow the event to be held (S306: No), the administrator terminal 30 outputs a request to the control unit 108 (DB editing means 108i) to change the status of data 1 to "NG" (S302). On the other hand, if the administrator decides to allow the event to be held (S306: Yes), the administrator notifies the exhibitor that the event has been permitted to be held as necessary, and the procedures required for holding the event begin between the exhibitor and the administrator.

[0166] If it is determined that the event should be permitted to be held (S306: Yes), the administrator terminal 30 outputs a request to the control unit 108 (DB editing means 108i) to change the authority of the exhibitor information DB 1102 and grant the exhibitor the authority to download the manuals and rules required for the use of the space from My Page (S307). After that, the exhibitor is also granted the authority to download the necessary procedural documents. Here, the procedural documents required for holding the event may be mailed to the exhibitor, or may be sent as electronic files by email, or a new form for the procedure may be provided in My Page (not shown) to allow the procedure to be carried out simply.

[0167] When the administrator and the exhibitor have completed the procedures necessary to hold the event (S309: Yes), the administrator terminal 30 outputs a request to the control unit 108 (DB editing means 108i) to change the status of data 1 to "confirmed" (S310). On the other hand, when the procedures with the exhibitor have not been completed (S309: No) and the exhibitor has notified the administrator of the cancellation of the offer, the administrator terminal 30 outputs a request to the control unit 108 (DB editing means 108i) to change the status of data 1 to "cancelled" (S311). When the procedures with the exhibitor have not been completed (S309: No) and the exhibitor has not notified the administrator of the cancellation of the offer, the administrator does not change the status of data 1.

[0168] In the embodiment of the store owner search app described above, the store owner searches to find a suitable location for holding an event in a space within a facility or for opening a tenant store with vacant floor space, but the above events and tenant stores may include so-called "pop-up stores." A pop-up store is a store that is opened for a limited period of time, such as a few days to a few months, and may operate as a temporary store set up in an event space or with vacant floor space. To search for a suitable location for opening a "pop-up store," a space search or vacant floor search may be used as appropriate depending on the type of pop-up store to be opened.

[0169] For the convenience of searching for a location for a pop-up store, specifications for searching pop-up stores may be added to the store owner's search app. For example, the administrator may add an item for whether or not a pop-up store can be opened in the facility master data, and the search menu of the store owner's search app may be narrowed down by whether or not a pop-up store can be opened.

[0170] [2.2.2 Facility management app] Next, the process performed by the facility side management application used in the business support system 1 will be described.

[0171] In Fig. 21, by starting the facility management app, the facility staff can manage the various information within the facility as a user of the facility management site, and can search for exhibitors who will hold events within their facility or who will set up tenant stores in vacant spaces. The processing of the facility management app is shown below. The exhibitor information searched for using the facility management app includes the exhibitor's plan information, which will be described later.

[0172] [2.2.2.1 User registration function] The facility side staff accesses the URL of the facility side management site from the facility terminal 40 through the network N. When the facility side staff accesses, the control unit 108 in the management server 10 displays a top page having a login menu to the facility side management site (S501b). Here, the top page may be a page of the facility side management site alone, or may be a top page jointly with the shopkeeper side search site described above. In addition, in this embodiment, the facility side management site does not distinguish between search pages for opening a shop in an event space and for opening a shop as a tenant in an empty space, but the specifications may be such that the two are searched for on separate search sites. When the facility side staff issues a login instruction from the login menu, the control unit 108 (user authentication means 108b) displays the login page (S502).

[0173] As in the case of the shopkeeper search site, if the user registration is completed (S503: Yes), the facility staff enters the user name and password given by the administrator on the login page from the facility terminal 40. If the control unit 108 (user authentication means 108b) determines that the user name and password entered by the facility staff match those registered in advance, the control unit 108 (display data output means 108f) displays a menu page of the facility management site to the facility staff (S505). If the facility staff has not completed user registration on the facility management site (S503: No), the control unit 108 (user information registration means 108a) displays an account registration page (S504) and requests account registration. The menu page of the facility management site may also serve as a management page or search menu page, which will be described later.

[0174] Unlike the case of a shop owner search site, in many cases the administrator has already acquired facility information through sales activities, etc. In such cases, the administrator may register the facility staff as a user in advance without going through the account registration page on the site.

[0175] Once user registration is complete, the facility staff member can use the facility management site, and the account information of the facility staff member is added to the facility master data in the facility information DB 1104. If the facility staff member is no longer a facility staff member after user registration, the administrator or a facility staff member with the prescribed authority can cancel the account information of the facility staff member, or can restrict the facility staff member from using some of the functions of the facility management site.

[0176] When user registration is completed by inputting basic shop owner information (S503: Yes), the control unit 108 (display data output means 108f) displays the menu page of the facility management site on the facility terminal 40 (S505).

[0177] [2.2.2.2 Management functions] An example of a menu page (management menu page) of the facility-side management site is shown in Fig. 26. In the example of Fig. 26, there is provided a My Page frame 2602 (S512) containing links to each page of the My Page described below, a management screen frame 2603 (S506) containing links to each page of the management screen, and a link button 2601 to a shopkeeper search page described below. The specifications of the menu page of the facility-side management site are not limited to the example of Fig. 26, and may be, for example, a selection page with links to both the management page and the shopkeeper search page, or may be a menu page of the shopkeeper search page with a link to the management page.

[0178] A screen in which each page in the My Page or management screen described below is edited may be displayed in the blank space within the management menu page exemplified in Fig. 26. By displaying a part of the schedule management page or bulletin board described below for the facility or group store on the management menu page, the user can grasp the necessary information just by looking at the first menu screen of the facility's management site.

[0179] [2.2.2.3 My Menu] In the My Menu section of the management menu page shown in Figure 26, for example, text with links such as "Offer History," "Browse History," and "My Search" are displayed, and pressing these will display the Offer History page, Browse History page, and My Search page, respectively.

[0180] The offer history page displays the history of planned offers made by the facility staff (S516). When the user presses the word "offer history" in the My Menu frame, the extraction means 108d extracts information related to the user's past planned offers from the business management DB 1106, the management display data creation means 108e1 creates data for a screen for referring to the history of planned offers, and the display data output means 108f outputs a planned offer history screen to the user's terminal.

[0181] The browsing history page displays the browsing history when searching for shop owners using the facility management site (S517). When the user presses the word "browsing history" in the My Menu frame, the extraction means 108d extracts information related to the user's past browsing from the facility information DB 1104, the display data creation means 108e (management display data creation means 108e1) creates data for a screen that refers to the browsing history, and the display data output means 108f outputs the browsing history screen to the user's terminal.

[0182] "My Search" is a function that allows a search formula to be stored and the same search formula to be used repeatedly, and can be used by facility personnel when periodically searching for exhibitors (S518). When the word "My Search" in the My Menu frame is pressed, the extraction means 108d extracts information related to the search formula used by the user in past browsing from the facility information DB 1104, the display data creation means 108e (management display data creation means 108e1) creates data for a screen that refers to the search formula used in the past, and the display data output means 108f outputs the My Search screen to the user's terminal.

[0183] [2.2.2.4 Management screen] The "management screen" is a page where the status of facility spaces in the group stores can be managed and viewed collectively (S513). As described above, when a facility staff member makes a login request to the business support system 1, the user authentication means 108b compares the user name (or user ID) and password entered by the facility staff member from the facility terminal 40 with those stored in the facility information DB 1104, and permits the login if they match. The display data generating means 108e (management display data generating means 108e1) generates display data based on the usage authority stored in the account information master data (FIG. 3D) stored in the facility information DB.

[0184] In the example shown in FIG. 26, a management screen frame is provided within the management menu page. Within the management screen frame, for example, text with links such as "Schedule Management", "Facility Information", "Sales Management", "Account Management", "Bulletin Board", "Analysis Information", and "Shop Owner Master" are displayed, and pressing these will display the schedule management page, facility information management page, sales management page, account management page, bulletin board, analysis information page, and shop owner master, respectively. Note that the page items within the management menu page are not limited to these. Furthermore, links to each page within the management screen may be displayed on each page other than the management menu page, for example, by using reduced displays using icons, etc.

[0185] The schedule management page displays the event status of the group stores, for example in a calendar format (S519). By making it possible to collectively view and edit the event status of the group stores, the facility staff can plan the event schedule as a member of the group store.

[0186] An example of a schedule management page is shown in Fig. 27. Fig. 27(a) is a screen showing a list of events being held from October 1st to October 31st at department store A and store B, which belong to the same group, and the dates when the events will be held are filled in with a band 2701, along with the store name, store name, and event location, making them visually recognizable. A band 2701 indicating the event period is displayed, for example, by a facility staff member dragging a cell on the calendar.

[0187] FIG. 27(b) is a screen where the contents of the event displayed as a band 2701 can be registered or viewed. For example, it may be displayed as a pop-up screen when a blank cell in the calendar is dragged, or it may be popped up by moving the cursor over the band 2701 that is already displayed. In the pop-up screen of FIG. 27(b), the date and time of the event can be changed, the purpose of use can be selected, the event type, and the major and minor items of the event contents can be registered and changed. In addition, a free input field may be provided for information sharing among facility personnel in the group. Note that FIG. 27(b) shows items such as headquarters events, which are held at the direction of the group headquarters, product display, which is used to display products due to the circumstances of the store, and external reservations (external events), which allow exhibitors not managed by the administrator of the business management system 1 to use the space, but is not limited to these.

[0188] The event schedule information for group stores on the schedule management page of Figure 27 is extracted from the facility master data and business management master data and edited as display data by the control unit 108 (extraction means 108d and display data creation means 108e (management display data creation means e1)), and is displayed on the facility terminal 40 by the display data output means 108f.

[0189] The facility information management page displays facility information of group stores and is used as an input screen when registering information in the facility master data. The facility information management page is displayed by selecting facility information on the management page of FIG. 26 (S520). FIG. 28 is an example of the facility information management page, and basic information related to the facility information of group stores is displayed in list form. The specifications of the facility information management page can be set appropriately by the system administrator. Hereinafter, the facility information management page and the individual information pages in the facility information management page are edited information included in the facility master data and / or the business management master data, and necessary information is extracted from the master data by the extraction means 108d in response to a user request, edited as display data by the control unit 108 (management display data creation means 108e1), and displayed on the facility terminal 40 or the manager terminal 30 by the display data output means 108f.

[0190] The facility information management page illustrated in Fig. 28 is in the form of a list of the facility name (store name), area, prefecture, address, number of indoor spaces, and number of outdoor spaces of each group store, and these can be narrowed down by area and prefecture by pulling down the narrowing down button 2801 in the upper left of the screen. Here, an area is a classification determined by organizational and business circumstances within a group. In the example of Fig. 28, a house mark 2802 is added to the leftmost column in the list, and this mark is a link to a page for displaying information on each facility.

[0191] The facility information management page also has an add facility button 2803. Pressing this button displays a facility registration page (not shown). When the facility staff enters information into the facility registration page, the facility registration information is sent to the administrator, and with the administrator's permission, the DB editing means 108i registers the new facility data in the facility master data. The administrator's permission when registering facility information in the facility master data may be omitted. The format of the facility registration page is not particularly limited, and may be, for example, a specification in which all items on the basic information display page in FIG. 29 described later are left blank.

[0192] FIG. 29 is an example of a page displayed by pressing the house mark 2802 of the Yokohama store in FIG. 28, and individual information of the Yokohama store is displayed. There may be a plurality of pages that display individual information of such facilities. For example, detailed information of each facility is displayed by selecting one of "basic information," "space information," "price information," "equipment information," and "product information" in the page selection frame 2901 at the top of FIG. 29. FIG. 29 shows the state in which "basic information" has been selected. Note that in the example of FIG. 29, the basic information page is displayed first as a page that displays individual information of the facility (S520a), but the type and display order of each page are not limited.

[0193] The page displaying individual information about the facility will be described with reference to the example of FIG. The basic information page illustrated in FIG. 29 shows basic information about the facility, such as the address, telephone number, access information, and the store's ability to attract customers, and is displayed by selecting basic information from the page selection frame 2901 (S520a). In the example of FIG. 29, the facility exterior, floor guide, and other information can be uploaded with image information, and when an image is uploaded, the image is displayed on the screen. By providing a page that can display detailed information for each facility, the facility staff can easily grasp the status of the group store. Each piece of information on the basic information page can also be updated in the facility master data from the frame showing the respective information. The update is performed by editing the facility master data by the control unit 108 (DB editing means 108i) based on a request input from the facility terminal 40 by the facility staff or based on a request input from the manager's terminal 30 by the manager.

[0194] The space information page is a page that shows detailed information about spaces within a facility, and is displayed by selecting "Space Information" from the page selection frame 2901 (S520b). FIG. 30 shows an example of the space information page for A Department Store Yokohama Branch. A Department Store Yokohama Branch has three spaces, and the specifications allow for uploading and displaying floor number, space name, location, size data, and exterior image information for each space. If a new space is created within the facility, a new space row (Space 4 in the case of FIG. 30) may be added by selecting Add New Space 3001.

[0195] In addition, if the space is not a special event space but a vacant floor space for a tenant to set up shop, in addition to the registration information for an event space, it may include items commonly used to indicate the contents of the vacant floor space, such as delivery conditions, location information and precautions, available move-in date, power and water usage, security deposit, and implementation conditions.

[0196] The price information page is a page for displaying and editing the usage prices of the spaces in a list, and is displayed by selecting "price information" from the page selection frame 2901 (S520c). FIG. 31A is an example of the price information page, and the usage prices of A Department Store Yokohama Branch from October 1st to October 28th are displayed in a calendar format. In the example of FIG. 31A, one of the three spaces of A Department Store Yokohama Branch can be selected by checking it in the space selection frame 3101, and a product can be selected in the product selection frame 3102 in the same manner. In the example of FIG. 31A, the rooftop event space is selected as the space, and PR (non-product sales other than product sales and purchase) is selected as the product. If the facility staff wants to refer to the usage prices of other spaces or products, they can select another item in the space selection frame 3101 or the product selection frame 3102. Note that the classification of products on the price information page is not limited to PR and purchase as described above, and other classifications such as product sales and non-product sales may be used.

[0197] The usage prices shown on the calendar of the price information page are extracted from the facility master data by the extraction means 108d, edited as display data by the display data creation means 108e (management display data creation means 108e1), and displayed on the facility terminal 40 or the manager terminal 30 by the display data output means 108f. In the example of FIG. 31A, the usage price of only one selected set of space and product is displayed, but it may be displayed in a manner that displays the usage prices of multiple spaces side by side, for example, as shown in FIG. 31B. In FIG. 31B, of the three spaces, the rooftop event space, the side of the main entrance, and the side of the central elevator on the first floor, only the usage price is displayed for the promotional product.

[0198] The facility staff may be able to view the use price shown on the calendar of the price information page, but may also be able to edit it on this page. For example, in FIG. 31A, the use price for each day may be updated by inputting it directly in the price display frame 3105, or as shown in FIG. 31A, when the day frame is clicked on the screen, a new screen 3103 for changing the use price pops up, and the price can be changed in the input frame 3104 provided on that screen. In either case, the facility master data is automatically updated by changing the value of the use price shown on the calendar. In this case, it is preferable to distinguish the days for which an event stall contract has already been concluded (e.g., October 1st to 3rd, October 12th to 14th) by changing the font or color so that it is clear that the use price cannot be changed. In the example of FIG. 31A, the font of the frames for which an event contract has already been concluded (October 1st to 3rd, October 12th to 14th) is changed to italics and underlined, so that the numerical value cannot be changed.

[0199] The usage price may be changed on a daily basis, or may be changed on a weekly basis, or may be changed collectively for a desired group such as by product. A bulk change of the usage price can be made in the bulk usage price change frame 3107 based on predetermined rules. FIG. 31C shows an example of the usage price bulk change frame 3107. When an input box in the usage price bulk change frame in FIG. 31C(a) is clicked, a new frame is displayed containing selection options such as bulk selection of days of the week, bulk selection of weeks, bulk selection of months, and bulk selection of specified periods, as shown in FIG. 37C(b). When the type of bulk change of usage prices is selected here, the usage price input frame shown in FIG. 37C(c) is displayed. FIG. 37C(c) is an input box when bulk change of days of the week is selected, and by selecting Sunday, for example, and inputting the price for each product, the usage prices for Sunday in the calendar on the price information page are changed all at once. When the usage prices in the price information page are edited from the facility terminal 40 in this way, the DB editing means 108i updates the usage price information in the facility master data.

[0200] In the example of FIG. 31A, a fair price is displayed for each day on the calendar. This fair price is a usage price automatically generated by the usage price generation means 108j and is displayed at any time, and can be changed by the user afterwards, taking into consideration the fair price and the circumstances of each facility. Note that the facility staff can stop the function of the usage price generation means 108j to automatically generate usage prices at any time. For example, an automatic generation stop button (not shown) may be provided on the price information page, and the automatic generation of usage prices may be stopped when the button is pressed.

[0201] 31A and 31B, the use price in the price display frame 3105 is ultimately determined by the user's will, but in the initial state, for example, a tentative use price determined uniformly for each day of the week may be displayed, or the fair price automatically created by the use price creation means 108j may be displayed as is. However, even if the automatically created fair price is used as is, it is preferable that it be confirmed after being approved by the user by an approval means (not shown).

[0202] Other tools that improve user convenience can be added to the price management page. For example, in the example of Figure 31A, a button marked "i" is provided in each day of the calendar, and various information (in Figure 31A, the basis for calculating the fair price) can be displayed, which can be used as a reference when examining the validity of the fair price information.

[0203] The equipment information page (not shown) and product information page (not shown) are pages for registering, changing, etc., equipment that can be used in a space and products handled at an event, respectively, and are displayed by selecting equipment information (S520d) or product information (S520e) in page selection frame 2901. There are no particular limitations on the method of selecting and displaying equipment and products.

[0204] The sales management page displays sales information for each space of an event held at a group store in a list format. The sales management page is displayed by selecting "Sales Information" on the management page of FIG. 26 (S521).

[0205] FIG. 32 shows an example of a sales management page. The list in FIG. 32 illustrates the event holding record in the A department store group in June 2023. The list can display information such as the store name, store name, event location, category, type, merchandise, schedule, and sales amount, and the facilities displayed in the list can be narrowed down by operating the pull-down selection button 3201 provided for each item such as store name, area, store, merchandise, and type. In the example of FIG. 32, the dates are narrowed down to June 10, 2023 to June 30, 2023, and the store name is narrowed down to A department store. By referring to this sales information, it can be used as a reference material for determining whether or not to hold an event at the store to which the facility person in charge belongs. The classification in the list in FIG. 32 corresponds to the classification in FIG. 27(b), and indicates whether the event is a headquarters event or an external reservation. In this way, by inputting and using sales by exhibitors outside the management range of the administrator of the business management system 1, management in accordance with the actual situation of the facility and group is possible.

[0206] In the table of Figure 32, the sales value indicates the total value of the usage price during the period when the event was held at each store of the A department store group, and these are extracted from the business management master data and edited as display data by the extraction means 108d and the display data creation means 108e (management display data creation means 108e1), and are displayed on the facility terminal 40 or the manager terminal 30 by the display data output means 108f.

[0207] The analysis information page is a page showing the analysis results of the business performance of the facility or the entire group, and allows for operation rate analysis, product analysis, profit analysis, etc. The analysis information page is displayed by selecting analysis information on the management page of Fig. 26 (S522). Analysis information is created by analysis information creating means 108k, processed into display data by display data creating means 108e, and displayed on the facility terminal 40 or the manager terminal 30 by display data output means 108f. In addition, a report created regarding the business performance of the facility or the entire group, future performance forecasts, etc. may be displayed as the analysis information.

[0208] FIG. 33 is an example of an analysis information page. In the example of FIG. 33, it is a pie chart of the number of events held per product in events held within the A department store group. By showing the number of events held by various genres across the entire group of stores in this way, it is possible to properly grasp the strengths and weaknesses of the entire group, and this can be used as material for considering which events should be invited in the future. The layout of the analysis information page can be freely set by the facility staff, for example, the product items in FIG. 33, the target month, and the items to be targeted in the graph, such as the number of events held or event revenue. The content of the analysis information page can be switched to include various analysis information by selecting each item in the analysis information selection frame 3301.

[0209] 34A to 34C show a specific example of the analysis information page. FIG. 34A is another example of an analysis information page, which is a page for managing results and analyzing profits. The bar graph in FIG. 34A shows sales results from January to December due to an event held by the entire group of A department store. The bar graph in FIG. 34A shows the progress of business results for the entire group within a specified period, and the length of the period on the horizontal axis, the start and end months, and the items on the vertical axis (for example, monthly sales, cumulative sales, and the rate of increase or decrease in sales compared to the previous month) can be set arbitrarily. Furthermore, the subject of the bar graph is not limited to the results of the entire group, and it may be possible to switch the display to the business results values ​​of each store within the group.

[0210] The revenue analysis table in FIG. 34A shows in table form the revenue from holding events and the revenue compared to the previous month for each facility in the group, and is displayed by selecting "Revenue Analysis" in the analysis information selection frame 3301. The facilities (stores in the table) that are the subject of the accumulation analysis table can be selected for each user, for example. For example, in the account management described below, the facilities can be those that belong to the area to which the user belongs, or if the user is a sales representative at headquarters, all stores that belong to the group can be selected. The analysis information page may include a pull-down button (not shown) to narrow down the analysis target by area or product among the facilities in the group, or may be designed to perform a revenue analysis for a specific space in the store. The display order may also be changed to any of the following: number of events, amount, revenue, percentage, etc. By using the results of such analysis, it becomes possible to objectively classify stores within the group into those that are doing well in hosting events and those that are not, and it becomes possible to take measures targeted at stores with poor sales.

[0211] In the profit analysis table of FIG. 34A, by clicking on the store name, a profit analysis by space in a specific facility can be displayed. The same can be achieved by selecting "profit analysis by space" in the analysis information selection frame 3301. FIG. 34B is an example of profit analysis for each space in A Department Store Yokohama Branch. In the example of FIG. 34B, the total number of spaces in a specific facility (Yokohama Branch), the total number of days for which events are held, the profit from holding events, the space occupancy rate, as well as sales by space, the number of days for which events are held, profit compared to the previous month, etc. are displayed in a list table. The list table can be narrowed down by selecting each item in the narrowing down frame 3402. By making such profit analysis by space possible, facility personnel can perform more detailed analysis when formulating plans for using event spaces, etc.

[0212] FIG. 34C shows a page showing the operation status of facilities, and is displayed by selecting "operation status" in the analysis information selection frame 3301. The facilities that can hold events in FIG. 34C are the number of facilities that have event space for holding events, and the facilities that cannot hold events are the number of facilities that do not have event space for holding events. By understanding the situation of facilities that cannot hold events in such a group, it can be used to formulate a strategy to increase the space usage income of the entire group. In the example of FIG. 34C, a list of stores that cannot hold events is displayed. Detailed information of the stores that cannot hold events can be referenced by clicking the link of the store name (not shown). In addition, the list of facilities that cannot hold events can be narrowed down by, for example, area, prefecture, facility name, etc., by selecting an item in the narrowing down frame 3403. Such a series of analytical information is extracted from the facility master data and the business management master data by the analytical information creation means 108k, edited as display data by the display data creation means 108e (management display data creation means 108e1), and displayed on the facility terminal 40 or the manager terminal 30 by the display data output means 108f.

[0213] The bulletin board is a communication tool for sharing information mainly between facility personnel in a group, or between managers or exhibitors (S523). Examples of information shared here include trouble information that has occurred within a group, evaluations of exhibitors, etc. The bulletin board function is not particularly limited, and known bulletin board tools such as chat format and thread format can be used.

[0214] Figures 35 and 36 are examples of bulletin boards. Figure 35 is an exhibitor review page for evaluating exhibitors who are hosting events, and Figure 36 is a trouble report page bulletin board for sharing trouble information related to exhibitors within a group. The exhibitor review page and the trouble report page can be switched between by selecting each item in selection boxes 3501 and 3601.

[0215] In the shopkeeper review page of FIG. 35, the left side is a posting space 3503 where the facility staff post reviews of shopkeepers, and the right side is a viewing space 3504 where reviews posted by other facility staff are displayed. In the posting space 3503, the user can enter evaluation values ​​for the items listed in the evaluation space 3505 by checking the checkboxes of the corresponding evaluations, and the evaluations of the entered items are reflected in the color of the stars as an overall evaluation. Since the number of reviews that can be viewed in the viewing space 3504 may be large, they can be narrowed down by the display item selection section 3502. In the example of FIG. 35, the name of the shopkeeper is narrowed down to AA Co., Ltd., and reviews posted by staff of A Department Store Yokohama Branch and Machida Branch for events held by AA Co., Ltd. in the past are displayed. In addition, the number of stars in the review increases as the evaluation is higher, and the number of black stars can be used to narrow down the satisfaction level in the display item selection section 3502. In addition, the order in which the reviews are displayed may be arranged, for example, in descending order of evaluation or in descending order of review time.

[0216] In FIG. 35, the reviews displayed in the viewing space 3504 are displayed in a simplified manner due to space constraints, but it is also possible to display the same content as in the posting space by pressing a detailed display button 3506, for example.

[0217] The trouble report page in Figure 36 has a posting space 3603 on the left side where facility staff can post trouble information received by the facility, and posted trouble information is displayed in a viewing space 3604 on the right side. This bulletin board function makes it easy for exhibitors to share evaluations and trouble information from past events across the entire group of stores, allowing those exhibitors to use this information to take more effective measures when holding events. When posted in the posting spaces in Figures 35 and 36, the posted shop owner reviews and trouble reports are recorded in the facility master data and business management master data. Then, based on a user request, they are extracted from the facility master data and business management master data by extraction means 108d, edited as display data by display data creation means 108e (management display data creation means 108e1), and displayed on the facility terminal 40 or the manager terminal 30 by display data output means 108f.

[0218] The use of the bulletin board is not limited to trouble reports and exhibitor reviews. For example, a facility manager in the group may be required to submit a report every time an event is held at his or her facility, and the report may be made available for viewing. In this case, by setting the report format to a specified format, the results of exhibitor reviews and trouble information can be made public, and can also be objectively analyzed as the above-mentioned analytical information.

[0219] The shop owner master is a page where the facility staff can view and newly register shop owner information (S524). For example, it is a screen for recording and managing shop owners who have held events, shop owners who have received offers to hold events, the business data and offer progress of shop owners, or the reputation and evaluation of shop owners. Shop owner information can be stored in the shop owner master data by being input from the shop owner terminal 20 using the new shop owner registration page shown in FIG. 6, or by being input from the administrator terminal 30 by the administrator, but the shop owner master page is a page where the facility staff can input shop owner information. Cases where the facility staff can input shop owner information include when they want to add new information to the shop owner information already registered in the shop owner master data, and when they want to register a new shop owner that the administrator does not know.

[0220] An example of a store owner master page is shown in Figure 37. The store owner master page in Figure 37 displays the information registered in the store owner master data in list format, and the search can be narrowed down by selecting each item in the selection box 3701. Underlined company names also have links to detailed information, and clicking on the company name displays the store owner information details page. When a facility staff member wants to add a new store owner, he or she can press the Add new button 3702 to display the store owner information details page with blank information, and enter the store owner information.

[0221] 38 is an example of a store owner information details page, showing the company overview page when "Company Overview" is selected in the page selection frame 3801. On the company overview page, the company overview of AA Co., Ltd. can be viewed and the displayed content can be edited. Store owner information changed from the store owner information details page and newly added store owner information are stored in the store owner master.

[0222] The exhibitor information detail page illustrated in Figure 38 can also include a payment information page (not shown) containing payment information from financial institutions, etc., a contact information page (not shown) containing information such as the exhibitor's contact details, a product information page (not shown) containing information on the products handled, and a confirmation items page (not shown) containing credit information, etc., and these can be switched between by selecting an item in page selection frame 3801. Each page of the exhibitor master and exhibitor detail information is extracted from the exhibitor master data by extraction means 108d based on a user request, edited as display data by display data creation means 108e (management display data creation means 108e1), and displayed on the facility terminal 40 or the manager terminal 30 by display data output means 108f.

[0223] The account management page is a page for managing account information of facility staff in group stores, and is displayed by selecting account management on the management menu page of Fig. 26 (S525). The account information displayed here is extracted from the account information master data by the extraction means 108d, edited as display data by the display data creation means 108e (management display data creation means 108e1), and displayed on the facility terminal 40 or the manager terminal 30 by the display data output means 108f.

[0224] The account management page preferably allows the user to display a list of account information for facility staff in the group store, and to edit the account information for the facility staff. Here, the account information includes the user name, user ID, password, email address, area, store affiliation, department affiliation, job title, etc.

[0225] Figure 39A is an example of an account management page. 39A, the list of account information can be narrowed down for each displayed item by pulling down narrow down button 3902. In addition, pressing add user button 3901 displays a user addition screen (not shown) (S525a), on which a new user can be added and information of an already registered user can be changed or deleted.

[0226] FIG. 39B is an example of a screen for adding or changing facilities or departments in a group. FIG. 39B is displayed when the Add / Change Department button 3903 in FIG. 39A is pressed (S525b). In the example of FIG. 39B, the organization in the group is displayed in a tree format, and the business department or department can be added or edited by clicking the Add or Edit character attached to the character of each facility, business department, and department. In FIG. 39B, the head office, Tohoku business department, and Kanto business department are registered as areas in the account information master data, and are used, for example, when narrowing down searches on the screens of FIG. 34B and FIG. 34C. In this way, by reflecting the organizational form of the group to which the user who uses the business support system 1 belongs as an area, the management of facilities, equipment, and sales information in the group can be made to conform to the actual situation of the organization. In this specification, "area" is a classification for managing various information by facility or business division within a group, and is not limited to the location of the facility. For example, the names of business divisions or departments within a group, such as the first sales department and the second planning department, may be used as areas.

[0227] In the example of the account management page in Fig. 39A, when a user authority change button 3904 is pressed, a user authority change page (not shown) is displayed (S525c). On the user authority setting screen, it is possible to set viewing authority for approval applications, status management, schedule management, facility information, sales management, etc., authority to decide whether or not an event can be held, authority to edit master data, etc.

[0228] The management page may include items other than those described above. For example, the facility staff may be able to view reviews from visitors to past events, visitors' opinions of the stores, and the aforementioned third-party survey report for exhibitors narrowed down by search.

[0229] [2.2.2.5 Search Function] When the "Search for Shopkeeper" button 2601 is pressed on the management menu page shown in FIG. 26, the control unit 108 (display data output means 108f) displays a search menu page (S507). 22 shows an example of a search menu page. A plurality of search items are displayed in the search menu 2201. Examples of search items include, but are not limited to, a "free word search" for searching by terms including the facility name or area, an "area search" for searching by area such as the facility's location or prefecture, a "plan content search" for searching by the plan content of an event planned by an exhibitor, a "product search" for searching by the type of product or service handled by an exhibitor, and a "bulk search" for searching by a combination of these search conditions. When the facility staff selects these search items on the search menu page of FIG. 22, the control unit 108 (search condition acquisition means 108c) displays pages (S508-1 to S508-n) for inputting the respective search conditions.

[0230] The search menu page may have a special feature menu 2202 that allows a search from a group of exhibitors that is uniquely edited by the administrator (S509-1 to S509-n). The special feature menu 2202 illustrated in Fig. 22 is, for example, a list of merchandise handled by the exhibitors, categorized by a number of categories, and when the facility staff selects one of these categories, a list of plans by the corresponding exhibitor is displayed (S511-1 to S511-n). The specifications of the special feature menu 2202 can be arbitrarily set by the administrator, and are not limited to the example of FIG.

[0231] Fig. 23 shows an example of a page where the facility staff inputs search conditions from the facility terminal 40 (S508-1 to S508-n). Fig. 23 is an example of an area search. When the facility staff selects area search on the search menu page, the control unit 108 (search condition acquisition means 108c) displays a search condition input page as shown in Fig. 23a, which allows the selection of a major area category. When the facility staff checks the checkbox for "Kanto Koshinetsu," for example, and presses the "Search>" button, the control unit 108 (search condition acquisition means 108c) displays a search condition input page as shown in Fig. 23b, which allows the selection of a minor area category.

[0232] For example, when a facility staff member checks the check boxes for "Tokyo" and "Saitama, Chiba, Kanagawa" on the input page shown in Fig. 23b and presses the "Search>" button, the control unit 108 (extraction means 108d) extracts information about store owners that match the search criteria from the store owner information DB 1102. The extraction results are edited as display data by the control unit 108 (display data creation means 108e) and transmitted from the management server 10 to the facility terminal 40 by the display data output means 108f, and the search result display page (S510-1 to S510-n) is displayed on the store owner terminal 20.

[0233] FIG. 24 shows an example of a search result display page (S510-1 to S510-n) corresponding to the search conditions input by the facility staff. On the search result page, the plan information of exhibitors that match the search criteria entered on the search criteria input page shown in Figure 23(a) or 23(b) is displayed in three different display formats, and the facility staff can select an easy-to-use display from the multiple display formats to view the plan information. As shown in Figure 24, to improve the viewability for the facility staff, it is preferable that the search results can be displayed by selecting any one or more of the multiple display formats.

[0234] For example, in Fig. 24, the search results are shown in a list format, a list display with more items than the list display, and a block display in which blocks such as images of the event facility are listed, but the display formats are not limited to these. The facility personnel can select these display formats as appropriate, and a list of results can be shown in multiple display formats on one page.

[0235] On the search result display page in Fig. 24, pressing a specific button provided on the page allows transition to a shop owner plan details display page showing detailed information about the shop owner's plan (S514). In the case of Fig. 24, pressing the "detailed information" button in the single column display causes the control unit 108 (display data creation means 108e) to edit display data showing detailed information about the shop owner's plan, and the display data output means 108f displays the shop owner plan details display page. In addition, in the block display or map display, pressing an icon consisting of a thumbnail or logo mark or the like consisting of an image representing the shop owner's plan displays the shop owner plan details display page.

[0236] FIG. 25 is an example of an exhibitor project details display page, showing a promotional event by a business that runs an English conversation school. In the example of Figure 25, the exhibitor project details display page is composed of basic information such as the area where the event can be held, the target age group and gender, and the amount of space required to hold the event, as well as items such as project promotion points, project details, and company overview. Facility staff will refer to these details and consider whether to submit a planning offer to exhibitors.

[0237] [2.2.2.6 Processing of Proposal Offers] The following describes the plan offer. When the facility staff presses the "Offer" button on the shop owner plan details display page (FIG. 25), the control unit 108 (display data creation means 108e) creates an offer application page having an application form for the plan offer, and the display data output means 108f displays it on the facility terminal 40 (S515).

[0238] 40 shows an example of a form for submitting a project offer. When submitting an offer, the input items include basic information about the facility to which the facility person in charge belongs, as well as the application details. Information about the offer from the facility person in charge is associated with the identification information of the facility person in charge and the facility information, and is stored in the business management DB 1106 as business management master data.

[0239] When a facility staff member submits a project offer application, the offer receiving means 108g receives it and notifies the administrator. The administrator contacts the exhibitor that is the subject of the offer, and if the exhibitor is willing to hold an event at the facility, they submit a reservation application using the exhibitor search site. The subsequent process is the same as a reservation application using the exhibitor search site, so a description is omitted.

[0240] In addition, when a planning offer is submitted by a facility staff member, the administrator may confirm the exhibitor's intentions and then create new business management master data relating to the offer using the DB editing means 108i, without the exhibitor having to submit an event hosting offer again using the exhibitor's search site.

[0241] Regarding the status of offer applications, similar to the store owner's search site, the status may be checked on a management page by extracting data from business management master data, or the administrator may contact the facility staff each time by email or other means.

[0242] [2.3 Searching for vacant beds] As mentioned above, the search for space using the store owner's search app and the search for store owner plans using the facility's management app have been specifically explained, but the same process is also used for store owners searching for vacant floor space to open a tenant store, and for facility staff searching for store owners to open a tenant store in the vacant floor space. Note that in the case of vacant floor space searches as mentioned above, the administrator can make appropriate changes, such as using a different search site or changing some of the search items.

[0243] [3. Modifications] In the above embodiment, the shop owner search app is used to search for spaces, and the facility management app is used to search for shop owner project information, but both apps may be the same app (Fig. 42). That is, since the shop owner search app and the facility management app use the same DB data to extract results during processing such as searches, both apps may be integrated into the same app, and shop owners and facility personnel may use them differently by specifying the type of search after logging in.

[0244] In the above embodiment, the store owner search app is used to search for spaces, and the facility management app is used to search for store owner project information, and both apps use the same database, but the apps may use different databases. In that case, if multiple databases are used, it is preferable that the data they contain is synchronized.

[0245] In the above embodiment, the shop owner search app and the facility management app are stored in the management server 10 and controlled by the control unit 108 of the management server 10, but they may be downloaded to the shop owner terminal 20 and the facility terminal 40, respectively, and installed in each terminal, and only the information stored in the memory unit 110 in the server may be used. In that case, the control function of the control unit 108 of the management server 10 is substituted by the control unit 208 in the shop owner terminal 20 or the control unit 408 in the facility terminal 40.

[0246] In the above embodiment, the store owner search app and the facility management app share database information, and the business support system 1 can be used by both store owners and facility staff, but the function of the store owner search app may be removed from the business support system 1, and the system may be specialized for the management of group stores by facility staff (FIG. 43). In this case, input and editing of the store owner master data, facility master data, and business management master data will be performed only by the administrator and facility staff.

[0247] In the above-described embodiment, when an offer to hold an event by an exhibitor was processed, an administrator mediated the interaction between the exhibitor and facility staff to determine whether or not the event could be held. However, the process of processing an offer to hold an event may be arranged in such a way that the administrator terminal 30 does not go through a process of outputting a request to the control unit 108 (DB editing means 108i) to change the status of data 1 (administrator's decision process). For example, when the control unit 108 (offer receiving means 108g) receives an event holding offer application from the shop owner terminal 20 through the communication unit 104, the DB editing means 108i changes the status of data 1 to "application in progress", and the control unit 108 notifies both the facility terminal 40 and the manager terminal 30 or only the facility terminal 40 of the offer application. The facility side staff judges whether or not the event can be held for the offer from the shop owner, and inputs the judgment result from the facility terminal 40 in a predetermined form (not shown). Information related to the judgment result input from the facility terminal 40 is transmitted to the management server 10, and the control unit 108 transmits the judgment result from the management server 10 to the shop owner terminal 20 that sent the offer through the communication unit 104. The control unit 108 (DB editing means 108i) updates the status information in the business management master data based on the input contents from the facility terminal 40 of the facility staff. This series of judgment steps does not include a judgment step by the manager.

[0248] Here, the information relating to the judgment result sent from the management server 10 may be data for notifying the judgment result created by a display data creation means 108e, which may be displayed on the exhibitor terminal 20 by a display data output means 108f, or the judgment result may be notified via a known chat function or e-mail.

[0249] Also, the facility staff may make only some of the decisions on whether or not a plurality of events can be held, and the administrator may make the rest. Alternatively, the decision maker may be switched each time at the discretion of the facility staff. For example, if the facility staff is an experienced person, the authority column of the account information master data (FIG. 3D) may be made identifiable as to whether or not the event can be held, and the subject of the decision on whether or not the event can be held may be switched to either the administrator or the facility staff with the authority. The facility staff who can decide whether or not an event can be held may be appropriately set on the group's account management page. By eliminating the need for the administrator to make a decision as to whether or not to accept an event offer in the process of processing the event offer, facility personnel can easily and quickly process the event offer.

[0250] [4. Summary] Although the embodiment of the information processing device of the present invention has been described above, the present invention is not limited to the above-mentioned embodiment. Furthermore, the effects described in the above embodiment are merely a list of the most preferable effects resulting from the present invention, and the effects of the present invention are not limited to those described in the present embodiment. [Explanation of symbols]

[0251] 1: Business support system, 10: Management server, 10a: External server, 20: Shop owner terminal, 30: Administrator terminal, 40: Facility terminal, 104: Communication unit, 108: Control unit, 108A: CPU, 108B: Memory, 110: Storage unit, 202: Input unit, 204: Communication unit, 206: Display unit, 208: Control unit, 210: Storage unit, CPU: 212, Memory: 214, 302: Input unit, 304: Communication unit, 306: Display unit, 308: Control unit, 310: Storage unit, CPU: 312, Memory: 314, 402: Input unit, 404: Communication unit, 406: Display unit, 408: Control unit, 410: Storage unit, CPU: 412, Memory: 414, 108 a: user information registration means, 108b: user authentication means, 108c: search condition acquisition means, 108d: extraction means, 108e: display data creation means, 108e1: management display data creation means, 108e2: space display data creation means, 108e3: display data table, 108f: display data output means, 108g: offer reception means, 108h: user management storage means, 108i: DB editing means, 108j: usage price creation means, 108j1: usage price calculation means, 108j2: usage price reflection means, 108k: analysis information creation means, 1102: exhibitor information DB, 1104: facility information DB, 1106: business management DB

Claims

1. A business support system that can be accessed by users, including facility personnel and exhibitors who can set up shop in spaces within the facility, and administrators, A server including a control unit and a storage unit, and a user terminal used by a user to access the server, The control unit is a usage price creation means for automatically creating a usage price for the space for each future date and time using a trained model that has been trained using training data including past usage prices for the space, past event dates and times, and event types, and storing the price in the storage unit; an extraction means for extracting information from the storage unit based on an information extraction request input from the user terminal; a display data creation table that associates a layout setting with information to be displayed and a position to be displayed; a display data creating means for creating display data for displaying the information extracted by the extracting means at a position on the user terminal where the information is to be displayed, using the display data creating table, based on the layout setting input from the user terminal; a display data output means for outputting the display data to the user terminal; having Business support system.

2. The usage price created by the usage price creation means is a variable price. The business support system according to claim 1.

3. The control unit has a DB editing means for editing the use price based on an input from the user via a terminal. The business support system according to claim 1.

4. the display data creation means creates display data for collectively viewing and editing information of the entire group to which the facility belongs, based on an information extraction request input from the user terminal; The business support system according to claim 1.

5. Further, an analytical information creating means is provided for creating analytical data based on the information extracted by the extracting means. The business support system according to claim 1.

6. The users include a plurality of facility personnel in a group to which the facility belongs, The display data is generated based on a request for information extraction from a portion of the plurality of facility staff, and is available to other staff in the group. The business support system according to claim 1.

7. The control unit is a search condition acquisition means for acquiring search conditions inputted from the user terminal for a selection item selected from a plurality of search items; The extraction means extracts information about the space stored in the storage unit based on the acquired search conditions, the display data creation means creates display data for displaying the extracted information about the space on the user terminal; The business support system according to claim 1.

8. the display data creation means creates display data including map information that displays visual information regarding the position and appearance of the space within a facility to which the space belongs, as well as the surrounding environment thereof; The business support system according to claim 7.

9. The surrounding environment includes the positional relationship between the space and surrounding stores, the positional relationship between the space and the flow of visitors to the facility, the installation direction of the booth in the space and / or the visibility from passersby, The business support system according to claim 8.

10. The storage unit stores the display data, The extraction means extracts the display data stored in the storage unit based on a request of the user's browsing history, the display data output means outputs the extracted display data to the user terminal. The business support system according to claim 7.

11. The control unit is an offer receiving means for receiving an offer from the user to hold an event or open a store as a tenant, The storage unit stores information including a status of the offer as an offer application progress status, The extraction means extracts information including a status for the offer based on a request for displaying an offer application progress status input from the user terminal, The display data output means outputs information including a status for the extracted offer to the user terminal. The business support system according to claim 7.

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