Information Processing Apparatus, Information Processing Method, and Program

Abstract

To provide an information processing apparatus, an information processing method, and a program that can enhance convenience for service providers and / or customers. 【Solution means】In system 1, the information processing apparatus 2 includes a reservation reception unit 100b that receives a reservation operation for reserving a service and an operation regarding consent to the terms of use of the service from the customer terminal device 3a, a billing reception unit 100c that receives a billing operation for billing a customer for a violation fee when the customer violates the terms of use from the service terminal device 3b, a meaning display reception unit 100a that receives a meaning display operation for starting the use of a function related to the billing operation from the service terminal device 3b, and a reception control unit 102 that permits the billing reception unit 100c to receive the billing operation when the billing time point at which the billing reception unit 100c receives the billing operation is after the meaning display time point at which the meaning display operation is received and the reservation time point at which the reservation operation is received.

Description

Technical Field

[0001] The present disclosure relates to an information processing apparatus, an information processing method, and a program.

Background Art

[0002] Conventionally, techniques related to charging cancellation fees are known. For example, Patent Document 1 discloses a technique for easily creating a message for charging a cancellation fee to a customer.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] However, the technique disclosed in Patent Document 1 cannot sufficiently enhance the convenience for the service provider who provides the service and / or the customer who receives the service. The present disclosure provides an information processing apparatus, an information processing method, and a program that can enhance the convenience for the service provider and / or the customer.

Means for Solving the Problems

[0005] An information processing apparatus according to one aspect of the present disclosure is a reservation reception unit that receives a reservation operation for reserving a service provided by a service provider from a terminal device of a customer who intends to receive the service. The reservation operation includes an operation related to consent to the service usage terms. The reservation reception unit is configured to be able to receive a billing operation from the terminal device of the service provider for billing a customer for a violation fee when the customer violates the usage terms, a meaning display reception unit that receives a meaning display operation related to a meaning display for starting the use of a function related to the billing operation from the terminal device of the service provider, and a reception control unit that controls the reception of the billing operation by the billing reception unit. When the billing time point at which the billing reception unit receives the billing operation is after the meaning display time point at which the meaning display reception unit receives the meaning display operation and the reservation time point at which the reservation reception unit receives the reservation operation, the reception control unit permits the billing reception unit to receive the billing operation regardless of the temporal relationship between the meaning display time point and the reservation time point.

[0006] An information processing method according to another aspect of the present disclosure causes a computer to receive a reservation operation for reserving a service provided by a service provider from a terminal device of a customer who intends to receive the service. The reservation operation includes an operation related to consent to the service usage terms. The computer is caused to receive the reservation operation, receive a billing operation from the terminal device of the service provider for billing a customer for a violation fee when the customer violates the usage terms, receive a meaning display operation related to a meaning display for starting the use of a function related to the billing operation from the terminal device of the service provider, and control the reception of the billing operation. When the billing time point at which the billing operation is received is after the meaning display time point at which the meaning display operation is received and the reservation time point at which the reservation operation is received, the computer is caused to permit the reception of the billing operation regardless of the temporal relationship between the meaning display time point and the reservation time point.

[0007] A program according to another aspect of the present disclosure is a reservation reception means for receiving, from a terminal device of a customer who intends to receive a service, a reservation operation for reserving a service provided by a service provider, the reservation operation including an operation related to consent to the terms of use of the service; a claim reception means configured to be able to receive, from a terminal device of the service provider, a claim operation for claiming a penalty from the customer when the customer violates the terms of use; a display intention reception means for receiving, from the terminal device of the service provider, a display intention operation related to a display intention for starting use of a function related to the claim operation; and a reception control means for controlling reception of the claim operation by the claim reception means, the reception control means permitting the claim reception means to receive the claim operation regardless of the chronological relationship between the display time when the display intention reception means receives the display intention operation and the reservation time when the reservation reception means receives the reservation operation, provided that the claim time when the claim reception means receives the claim operation is after the display time and the reservation time. The program causes the computer to function as these means.

Advantages of the Invention

[0008] According to the present disclosure, it is possible to provide an information processing apparatus, an information processing method, and a program that can enhance convenience for a service provider and / or a customer.

Brief Description of the Drawings

[0009]

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Modes for Carrying Out the Invention

[0010] <1. Overview> Conventional systems sometimes have a function that allows service providers to bill customers for violation fees when customers violate the service usage terms. However, when service providers use such a function, there are the following problems and the convenience is low. That is, conventional systems are configured to both determine the cancellation policy (an example of the usage terms) presented to customers and receive the intention indication for using the cancellation fee billing function from the service provider. Note that the cancellation fee billing function is, for example, a function of billing customers for a cancellation fee (an example of a violation fee) via the system. Also, in conventional systems, it is common to be configured to present the determined cancellation policy when customers reserve services. Therefore, in conventional systems, the processes are performed in the order of (1) the service provider's cancellation policy determination / intention indication reception process and (2) the presented determined cancellation policy / service reservation reception process. Thus, in order for a restaurant to use the function of billing a cancellation fee, it was necessary for the service provider to determine the cancellation policy and give the above-mentioned intention indication before the customer reserved the service.

[0011] Even when the service provider can use the cancellation fee billing function, from the customer's perspective, there was a possibility that an excessive cancellation fee (for example, a cancellation fee that is significantly larger compared to the fee for the course the customer reserved) would be billed.

[0012] According to the system 1 according to this embodiment (hereinafter, simply referred to as "system 1"), such problems can be solved. Note that the problems solved by system 1 are not limited to this, and system 1 can solve various problems for enhancing convenience for the service provider and / or the customer.

[0013] In the present disclosure, "service" may include benefits provided to a customer independently or together with the provision of goods. "Service" may be, for example, food and beverage services, beauty services, transportation services, and the like.

[0014] System 1 can provide a function for a customer to reserve a service provided by a service provider. In addition, system 1 can provide a function that enables a service provider to manage reservations made by customers.

[0015] <2. Functional Configuration> With reference to FIG. 1, the functional configuration of system 1 of this embodiment will be described. System 1 includes an information processing device 2, a customer terminal device 3a, a service terminal device 3b, and a communication network 4. Hereinafter, when the customer terminal device 3a and the service terminal device 3b are not particularly distinguished, or when they are collectively referred to, they are referred to as "terminal device 3". The information processing device 2 and the terminal device 3 are configured to be communicable via the communication network 4.

[0016] [Terminal Device 3] Terminal device 3 is a communication device used by a service provider and / or a customer. Specifically, the customer terminal device 3a is a communication device used by a customer, and the service terminal device 3b is a communication device used by a service provider.

[0017] The terminal device 3 is, for example, a smartphone, a personal computer, a tablet terminal, a wearable terminal, or the like. The terminal device 3 includes an input interface, an output interface, and a communication interface.

[0018] The input interface is an interface for the terminal device 3 to receive inputs from service providers and / or customers. The input interface may be a touch panel, a microphone, a camera, a keyboard, a mouse, or the like.

[0019] The output interface is an interface for transmitting information to service providers and / or customers by means of images, sounds, etc. The output interface is a display (which may also serve as a touch panel), a speaker, or the like.

[0020] The communication interface is an interface for realizing communication with other devices via the communication network 4. The communication interface may be a wireless communication interface or a wired communication interface.

[0021] The terminal device 3 may be able to access web services hosted by the information processing device 2 via, for example, a web browser, or may be able to use the web services by installing dedicated software.

[0022] [Information Processing Device 2] The information processing device 2 may have functions related to reservation management and claim of violation fees. In one embodiment, the information processing device 2 is a server device when the terminal device 3 is a client device. In one embodiment, the information processing device 2 is a cloud server device. The information processing device 2 may be a device including, for example, one or more virtual or physical web server devices and one or more virtual or physical database server devices.

[0023] The information processing apparatus 2 includes a control unit 10, a storage unit 12, a network interface unit 14, and a bus 16. The control unit 10, the storage unit 12, and the network interface unit 14 are electrically connected via the bus 16.

[0024] (Control Unit 10) By executing various programs stored in the storage unit 12 described later, the control unit 10 can function as a reception unit 100, a reception control unit 102, a transmission unit 104, a modification unit 106, and a determination unit 108. The reception unit 100 receives various information input to the terminal device 3. The reception unit 100 includes a meaning display reception unit 100a, a reservation reception unit 100b, a billing reception unit 100c, a modification reception unit 100d, and a cancellation reception unit 100e. The meaning display reception unit 100a receives a meaning display operation. The reservation reception unit 100b receives a reservation operation. The billing reception unit 100c receives a billing operation. The modification reception unit 100d receives a content modification operation. The reception control unit 102 controls the operation of the reception unit 100. The transmission unit 104 transmits various information to other devices. The transmission unit 104 includes a notification transmission unit 104a and a limit transmission unit 104b. The notification transmission unit 104a transmits a notification. The limit transmission unit 104b transmits information regarding the upper limit of the violation fine. The modification unit 106 modifies various information. The determination unit 108 determines various information. Specific operations of these configurations will be described in the following embodiments. (Storage Unit 12) The storage unit 12 stores various information for the operation of the information processing apparatus 2. In one embodiment, the storage unit 12 stores programs executed by the control unit 10.

[0025] (Network Interface Unit 14) The network interface unit 14 realizes communication with other devices via the communication network 4.

[0026] In the present disclosure, the information processing apparatus 2 receiving a predetermined operation includes the information processing apparatus 2 acquiring information input by the predetermined operation in the terminal device 3.

[0027] In the present disclosure, obtaining information includes making the information processable in the control unit 10. Obtaining information may be, for example, receiving the information from another device, obtaining the information by a predetermined process, and reading the information from the storage unit 12, and the like.

[0028] In the present disclosure, generating information may be at least one of making the information obtained by a predetermined process processable in the control unit 10 and storing the information obtained by a predetermined process in the storage unit 12.

[0029] In the present disclosure, determining information may be at least one of selecting at least one from among one or more pieces of information and newly generating the information.

[0030] In the present disclosure, outputting information may be at least one of transmitting the information to another device and outputting the information by voice or video.

[0031] <3. Operations> Hereinafter, an example of the operation of the system 1 will be described in the first to seventh embodiments. Note that each embodiment can be combined based on the knowledge of those skilled in the art.

[0032] (First Embodiment) - Basic Configuration of System 1 - The reservation reception unit 100b receives a reservation operation for reserving a service provided by a service provider from the customer terminal device 3a that intends to receive the service. The reservation operation includes an operation related to consent to the service usage terms. That is, in one example, a customer can perform a reservation operation on the condition that the customer consents to the usage terms. The claim reception unit 100c is configured to be able to receive a claim operation for claiming a violation fee from the service terminal device 3b when a customer violates the usage terms.

[0033] An example of the terms of use is the cancellation policy. An example of a penalty for violation is a cancellation fee that can be charged to a customer if the customer violates the cancellation policy. The cancellation policy may include provisions regarding the point in time of violation when the customer violates the terms of use and the amount of the penalty for violation corresponding to the point in time of violation. In one example, the point in time of violation can be determined based on the point in time when the service is scheduled to be provided.

[0034] An example of the cancellation policy can be a provision to the effect that "if cancellation is made three days or more before the scheduled time of use, 50% of the course fee will be charged as a cancellation fee". In this case, the "scheduled time of use" is an example of the "point in time when the service is scheduled to be provided", the "three days before the scheduled time of use" is an example of the "point in time of violation", and "50% of the course fee" is an example of the amount of the penalty for violation corresponding to the point in time of violation.

[0035] Another example of the cancellation policy can be a provision to the effect that "if cancellation is made on the day of the scheduled time of use or if there is a no-show cancellation, 100% of the course fee will be charged as a cancellation fee". In this case, the "day of the scheduled time of use" serves as both the "point in time when the service is scheduled to be provided" and the "point in time of violation", and "100% of the course fee" is an example of the amount of the penalty for violation corresponding to the point in time of violation.

[0036] Another example of the terms of use is the provisions regarding damages when a customer's act causes damage to the service provider. Another example of a penalty for violation is the money related to damages. An example of such provisions can be a provision to the effect that "if a customer damages an item in the store, the customer shall compensate for the item".

[0037] The intention expression reception unit 100a receives an intention expression operation from the service terminal device 3b. The intention expression operation includes an operation related to an intention expression for starting the use of a function related to a claim operation received by the claim reception unit 100c. An example of the intention expression operation may be an operation for consenting to a service policy and / or a privacy policy, etc. for starting the use of a function related to a claim operation. Another example of the intention expression operation may be an operation for transitioning to a screen for performing a claim operation. The intention expression operation may be an operation for the service provider to perform a signature or the like, or may simply be an operation for pressing a button for using a function related to a claim operation.

[0038] Note that the intention expression operation may be received by the reservation reception unit 100b when the service provider attempts to use a function related to a claim operation for the first time (in one example, only once). Also, the intention expression operation may be received by the reservation reception unit 100b each time the service provider attempts to use a function related to a claim operation. In the present disclosure, the intention expression operation is assumed to be received when the service provider uses a function related to a claim operation for the first time.

[0039] The reception control unit 102 controls the reception of a claim operation by the claim reception unit 100c. Specifically, when the claim time is after the intention expression time and the reservation time, the reception control unit 102 permits the claim reception unit 100c to receive a claim operation regardless of the chronological relationship between the intention expression time and the reservation time. The claim time may be the time when the claim reception unit 100c receives a claim operation. The intention expression time may be the time when the intention expression reception unit 100a receives an intention expression operation. The reservation time may be the time when the reservation reception unit 100b receives a reservation operation. That is, in the system 1, even if the customer performs a reservation operation after the service provider performs an intention expression operation, or even if the service provider performs an intention expression operation after the customer performs a reservation operation, the service provider may be permitted to perform a claim operation.

[0040] An example of permitting the claim reception unit 100c to accept a claim operation may be to enable the service terminal device 3b to display a screen for performing the claim operation. An example of restricting the claim reception unit 100c from accepting a claim operation may be to disable the service terminal device 3b from displaying a screen for performing the claim operation. Another example of restricting the claim reception unit 100c from accepting a claim operation may be to limit the content of the claim operation possible on the service terminal device 3b to content that is restricted as compared to the state where the claim operation is permitted.

[0041] An example of permitting the claim reception unit 100c to accept a claim operation may be to issue a claim for a penalty to the customer when a claim operation is performed on the service terminal device 3b. An example of restricting the claim reception unit 100c from accepting a claim operation may be not to issue a claim for a penalty to the customer even when a claim operation is performed on the service terminal device 3b.

[0042] According to this configuration, the information processing apparatus 2 is configured to be able to accept a claim operation regardless of the temporal relationship between the time of intention display and the reservation time. That is, the service provider can start using the function related to the claim operation even after receiving a reservation from the customer. As a result, the service provider can easily obtain an opportunity to claim a penalty from the customer.

[0043] - Content of the claim operation - In one embodiment, the claim operation includes an operation related to inputting the amount of the penalty to be claimed from the customer. According to this configuration, the service provider can claim an amount determined by considering various circumstances by itself from the customer. For example, even if the customer cancels without notice, as the service provider, it is assumed that, expecting the customer to receive the service again at a later date, a claim for a penalty is made in an amount less than the amount based on the cancellation policy.

[0044] In one embodiment, the determination unit 108 determines the upper limit of the amount of the penalty that can be charged to the customer in the billing operation based on at least one of the number of people reserved by the customer and the terms of use. In one example, in the cancellation policy, there is a rule that in the case of a no-show cancellation, the cancellation fee is calculated as the course fee per person × the number of cancelled people, and when the customer cancels without notice for 10 people, the upper limit of the amount of the penalty that can be charged to the customer in the billing operation is the course fee per person × 10 people. In another example, in the cancellation policy, if there is a rule that a flat fee of 30,000 yen will be charged in the case of a no-show cancellation, the upper limit of the amount of the penalty that can be charged to the customer in the billing operation is 30,000 yen. According to this configuration, it is possible to suppress the customer from being charged an excessive amount of penalty.

[0045] In one embodiment, the upper limit transmission unit 104b transmits information for displaying the upper limit determined by the determination unit 108 on the service terminal device 3b. According to this configuration, the service provider can determine the actual penalty to be charged with reference to the upper limit of the amount that can be charged as a penalty.

[0046] - Notification prompting the billing operation - In one embodiment, when the intention display reception unit 100a has not received an intention display operation by the time of the violation where the customer violates the terms of use, the notification transmission unit 104a transmits information for displaying on the service terminal device 3b that it is permitted to receive a billing operation by an intention display operation. According to this configuration, the service provider can recognize that it becomes possible to charge a penalty by performing an intention display operation.

[0047] - Cancellation due to service provider's convenience - In one embodiment, the cancellation reception unit 100e is configured to be able to receive from the service terminal device 3b a cancellation operation for canceling a reservation related to the reservation operation after the reservation reception unit 100b receives the reservation operation. The cancellation operation includes an operation of selecting whether the cancellation of the reservation is due to the convenience of either the service provider or the customer. When the cancellation reception unit 100e receives the cancellation operation and it is selected in the cancellation operation that the cancellation of the reservation is due to the convenience of the service provider, the reception control unit 102 restricts the claim reception unit 100c from receiving a claim operation. According to this configuration, it is possible to suppress the service provider from charging a penalty to the customer when the customer is not at fault.

[0048] With reference to FIGS. 2 to 6, an example of the operation of the system 1 according to the first embodiment will be described. Hereinafter, the cancellation policy will be described as an example of the terms of use, and the cancellation fee will be described as an example of the penalty.

[0049] FIG. 2 is a sequence diagram showing an example of the operation of the system 1 according to the first embodiment. First, the service terminal device 3b displays a meaning display button (S100). The meaning display button can be displayed, for example, on a screen for using a function related to the charging of a cancellation fee for a web service hosted by the information processing device 2. Next, the service terminal device 3b receives a meaning display operation from the service provider (S102). An example of the meaning display operation is pressing on the meaning display button displayed on the service terminal device 3b.

[0050] The information processing device 2 receives the meaning display operation performed on the service terminal device 3b (S104). This point in time is an example of the meaning display time point. The information processing device 2 may store in the storage unit 12 that the meaning display operation has been performed by the service provider and the meaning display time point. Hereinafter, the processing of steps S100 to S104 will be referred to as the "meaning display step".

[0051] Next, the customer terminal device 3a displays a cancellation policy (S106). The cancellation policy may be displayed, for example, at the stage of user registration for the web service hosted by the information processing device 2, may be displayed at the stage of reserving a specific service after user registration, or may be displayed at both of these stages. Note that user registration is not essential in the system 1 according to the present embodiment.

[0052] Next, the customer terminal device 3a receives a reservation operation (S108). The reservation operation includes an operation regarding consent to the cancellation policy. Further, the reservation operation may include input of information regarding the payment source (in one example, information regarding a credit card, etc.) when the customer pays the cancellation fee.

[0053] The information processing device 2 receives the reservation operation performed on the customer terminal device 3a (S110). This point is an example of the reservation time. The information processing device 2 may store in the storage unit 12 that a reservation operation has been performed by the customer, that the customer has consented to the cancellation policy, and the reservation time and the like. Hereinafter, the processing of steps S106 to S110 is referred to as the "reservation step".

[0054] Thereafter, it is assumed that the cancellation policy is violated, for example, due to a customer's unauthorized cancellation, etc. (S111). The information processing device 2 thereby permits accepting a cancellation fee billing operation (S112). The service terminal device 3b receives a cancellation fee billing operation from the service provider (S114).

[0055] The information processing device 2 receives the cancellation fee billing operation performed on the service terminal device 3b (S116). This point is an example of the billing time. The information processing device 2 may store in the storage unit 12 that a cancellation fee billing operation has been performed by the service provider, the content input in the billing operation, and the billing time and the like.

[0056] Based on receiving a cancellation fee billing operation, the information processing apparatus 2 bills the customer for the cancellation fee (S118). The information processing apparatus 2 may bill the cancellation fee based on, for example, information regarding the payment source input during the reservation operation (see S108).

[0057] FIG. 3 is a sequence diagram showing another example of the operation of the system 1 according to the first embodiment. In FIG. 2, an example where the reservation step by the customer is performed after the intention indication step by the service provider was described. In FIG. 3, an example where the intention indication step by the service provider is performed after the reservation step by the customer will be described.

[0058] First, the customer terminal device 3a displays the cancellation policy (S200) and receives a reservation operation (S202). The information processing apparatus 2 receives the reservation operation (S204). These processes may be the same as the reservation step described with reference to FIG. 2.

[0059] In this example, it is assumed that at the time when the reservation step is performed, the information processing apparatus 2 has not received an intention indication operation from the service provider. In this case, the information processing apparatus 2 transmits a notification to the service terminal device 3b that it is permitted to receive a billing operation by the intention indication operation (if the customer violates the cancellation policy thereafter) (S206). Thereby, the service provider can recognize that it should perform an intention indication operation.

[0060] The service terminal device 3b displays an intention indication button (S208) and receives an intention indication operation from the service provider (S210). The information processing apparatus 2 receives the intention indication operation (S212). These processes may be the same as the intention indication step described with reference to FIG. 2.

[0061] After that, for example, if the cancellation policy is violated due to unauthorized cancellation by the customer (S213), the information processing apparatus 2 permits accepting a billing operation for the cancellation fee accordingly (S214). The information processing apparatus 2 accepts the billing operation for the cancellation fee (S216) and bills the customer for the cancellation fee (S218). These processes may be the same as steps S112 to S118 described with reference to FIG. 2.

[0062] In FIG. 2, a reservation step (S106 to S110) is performed after the intention display step (S100 to S104), and an example in which a billing operation is permitted on the occasion of a cancellation policy violation was described. In FIG. 3, an intention display step (S208 to S212) is performed after the reservation step (S200 to S204), and an example in which a billing operation is permitted on the occasion of a cancellation policy violation was described. That is, the information processing apparatus 2 is configured to permit accepting a billing operation regardless of the chronological relationship between the intention display time and the reservation time.

[0063] FIG. 4 is a diagram for explaining the operation of the information processing apparatus 2 described with reference to FIGS. 2 and 3 from another viewpoint. In one embodiment, the information processing apparatus 2 permits a billing operation by the service provider (see S112 in FIG. 2 and S214 in FIG. 3) regardless of whether the reservation step (see S106 to S110 in FIG. 2) is performed after the intention display step (see S100 to S104 in FIG. 2) or the intention display step (see S208 to S212 in FIG. 3) is performed after the reservation step (see S200 to S204 in FIG. 2). In one embodiment, the information processing apparatus 2 is configured to permit a billing operation by the service provider when the reservation step is performed after the intention display step, and also to permit a billing operation by the service provider when the intention display step is performed after the reservation step. In one embodiment, based on the fact that the intention display step is performed after the reservation step, the permission of the billing operation is not restricted for the information processing apparatus 2.

[0064] FIG. 5 is a diagram showing an example of a display screen on the service terminal device 3b when receiving a billing operation. In the example of the display screen in FIG. 5, a reservation summary d100, a customer-convenience cancellation button d102, a store-convenience cancellation button d104, an input field d106, a maximum amount d108, and a billing execution button d110 are displayed.

[0065] The reservation summary d100 shows the content input in the reservation operation and the reservation status at that time (for example, before the scheduled use time, violation of the cancellation policy, after the scheduled use time has passed, and expiration of the billing deadline for the cancellation fee, etc.). In this example, for the reservation with reservation ID "001", the scheduled use time is 19:00 on September 1, 2024, the course fee per person is 5000 yen, the number of reserved people is 4, and it is shown that it has already violated the cancellation policy.

[0066] The customer-convenience cancellation button d102 and the store-convenience cancellation button d104 are elements for selecting whether the cancellation of the reservation is due to the convenience of the service provider or the customer. In the example of the display screen in FIG. 5, the service provider is shown in a state where the customer-convenience cancellation button d102 is selected. Note that "store" is an example of a service provider.

[0067] The input field d106 is an element for the service provider to input the amount of the cancellation fee to be billed to the customer. The maximum amount d108 is the upper limit of the cancellation fee that the service provider can bill. In this example, since the course fee per person is 5000 yen and 4 people's reservation has been cancelled due to a violation of the cancellation policy, an example of the upper limit of the billable cancellation fee is 20000 yen.

[0068] The billing execution button d110 is a button for executing the process of billing the customer for the amount entered in the input field d106. If the amount entered in the input field d106 exceeds the maximum amount d108, a warning to the service provider may be displayed, and the billing execution button d110 may be disabled.

[0069] FIG. 6 is a diagram showing an example of a display screen when the store convenience cancellation button d104 is selected instead of the customer convenience cancellation button d102. In the example of the display screen of FIG. 6, the input field d106 and the billing execution button d110 shown in the example of the display screen of FIG. 5 are not displayed, and instead, an end button d112 is displayed. The end button d112 is a button for determining that the cancellation of the reservation is due to the convenience of the service provider. Thus, when it is selected that the cancellation of the reservation is due to the convenience of the service provider, the information processing apparatus 2 restricts the billing reception unit 100c from receiving a billing operation.

[0070] (Second Embodiment) In the first embodiment, the case where the violation time is after the time of the expression of intention has been described (see S104 and S111 in FIG. 2, and S212 and S213 in FIG. 3). In the second embodiment, when the billing time is after the violation time, the reception control unit 102 permits the billing reception unit 100c to receive a billing operation regardless of the temporal relationship between the violation time and the time of the expression of intention. That is, even when the time of the expression of intention is after the violation time, the information processing apparatus 2 permits a billing operation by the service provider.

[0071] In one embodiment, the reception control unit 102 permits the billing reception unit 100c to receive a billing operation until a billing restriction time after the violation time when the customer violates the terms of use, and restricts the billing reception unit 100c from receiving a billing operation after the billing restriction time. That is, the service provider according to one embodiment can bill the customer for a violation fee only during the period from the violation time to the billing restriction time.

[0072] With reference to FIGS. 7 to 8, an example of the operation of the system 1 according to the second embodiment will be described. FIG. 7 is a sequence diagram for explaining an example of the operation of the system 1 according to the second embodiment. Note that the reservation steps (S300 to S304) and the intention display steps (S308 to S312) in FIG. 7 may be the same as the reservation steps and the intention display steps described with reference to FIG. 3, and thus the description thereof will be omitted below.

[0073] In FIG. 3, an example in which a customer violates the cancellation policy after the reservation step and the intention display step was described. In contrast, in FIG. 7, the customer violates the cancellation policy during the period between the reservation step and the intention display step (S305). That is, the time point of intention display is after the time point of violation. Even in such a case, the information processing apparatus 2 may permit a billing operation by the service provider after the intention display step (S314).

[0074] FIG. 8 is a diagram for explaining the operation of the system 1 according to the second embodiment from another viewpoint. In the example of FIG. 8, the service provider accepts three reservations. These reservations may be made by different customers.

[0075] The reservation with the reservation ID “001” has a scheduled use time point at time t1, a violation time point at time t1−α, and a billing limit time point at time t1+β. For example, if a customer makes a reservation for a service provided on September 10, 2024, the cancellation policy includes a provision stating that “cancellations three days or more before the scheduled use time point will be billed a cancellation fee of 50% of the course fee per person × the number of reservations”, and the billing limit time point is one week after the scheduled use time point, then “September 10, 2024” corresponds to time t1, “September 7, 2024” which is three days before that corresponds to time t1−α, and “September 17, 2024” corresponds to time t1+β. That is, the service provider can bill the cancellation fee within the period from time t1−α (September 7, 2024) to time t1+β (September 17, 2024).

[0076] The reservation with reservation ID "002" has a scheduled usage time at time t2, a violation time at time t2 - α, and a billing limit time at time t2 + β. That is, the service provider can bill the cancellation fee within the period from time t2 - α to time t2 + β.

[0077] Similarly, the reservation with reservation ID "003" has a scheduled usage time at time t3, a violation time at time t3 - α, and a billing limit time at time t3 + β. That is, the service provider can bill the cancellation fee within the period from time t3 - α to time t3 + β.

[0078] In the example of FIG. 8, as shown, it is assumed that the service provider performs a notice operation between time t1 + β and time t3 - α within the period from time t2 - α to time t2 + β. At this time, for the reservation with reservation ID "001", since it has already passed the billing limit time (time t1 + β), as the "billing status" is "not billable", the service provider cannot bill the cancellation fee. Also, at this time, for the reservation with reservation ID "003", since the customer has not violated the cancellation policy (before time t3 - α), as the "billing status" is "not billable", the service provider cannot bill the cancellation fee. In contrast, for the reservation with reservation ID "002", since the customer has violated the cancellation policy and has not passed the billing limit time, as the "billing status" is "billable", the service provider can bill the cancellation fee.

[0079] Thus, when the notice time can be after the violation time, the service provider can perform a billing operation at the notice time for reservations that have passed the violation time and have not passed the billing limit time (for example, the reservation with reservation ID "002" in FIG. 8).

[0080] (Third Embodiment) In the second embodiment, an example in which the service provider is permitted to perform a billing operation from the time of violation to the time of billing restriction was described. In the third embodiment, an example in which the billing operation is restricted before the billing restriction time determined based on the planned usage time or the like will be described.

[0081] In one embodiment, the reservation reception unit 100b is configured to be further capable of receiving from the customer terminal device 3a another reservation operation for reserving a service provided by the service provider after the time of violation, during the period from the time of violation to the time of billing restriction. The reception control unit 102 restricts the billing reception unit 100c from receiving a billing operation when the reservation reception unit 100b receives another reservation operation. In one embodiment, the other reservation operation may be for reserving a service provided during the period from the time of violation to the time of billing restriction, or may be for reserving a service provided after the time of billing restriction.

[0082] FIG. 9 is a sequence diagram for explaining an example of the operation of the system 1 according to the third embodiment. In FIG. 9, the information processing apparatus 2 receives a meaning display operation (S600), and permits a billing operation to the service provider based on the passage of the subsequent time of violation (S601) (S602). Next, the customer terminal device 3a displays a cancellation policy in response to, for example, a customer operation (S604), and receives from the customer another reservation operation for reserving a service provided after the time of violation (S606). The information processing apparatus 2 receives the other reservation operation input in the customer terminal device 3a (S608). The information processing apparatus 2 restricts the billing operation by the service provider based on receiving the other reservation operation (S610). In this way, when there is another reservation operation, the information processing apparatus 2 can restrict the billing operation by the service provider even before the billing restriction time (S611).

[0083] Even if a customer violates the terms of use, it may not be appropriate to charge the customer a violation fee, for example, if the customer makes a new reservation immediately afterwards. According to this configuration, if there are other reservation operations from the customer after the violation, the billing operation by the service provider is restricted. As a result, the service provider may be able to bill the violation fee more appropriately.

[0084] (Fourth Embodiment) In one embodiment, the information processing apparatus 2 further includes a changing unit 106 that changes at least a part of the information input in the billing operation when the billing reception unit 100c is receiving a billing operation at the time when the reservation reception unit 100b receives another reservation operation.

[0085] FIG. 10 is a sequence diagram for explaining another example of the operation of the system 1 according to the fourth embodiment. In FIG. 10, the information processing apparatus 2 receives a meaning display operation (S700), and permits a billing operation to the service provider based on the passage of time after the subsequent violation time (S701) (S702). Next, the service terminal device 3b receives a billing operation from the service provider (S704), and the information processing apparatus 2 receives the billing operation (S706). Thereby, the information processing apparatus 2 can execute billing to the customer (S708).

[0086] Next, the customer terminal device 3a displays a cancellation policy in response to, for example, an operation by the customer (S710), and receives another reservation operation from the customer for reserving a service provided after the violation time (S712). The information processing apparatus 2 receives the other reservation operation input in the customer terminal device 3a (S714).

[0087] Based on receiving the reservation operation, the information processing apparatus 2 changes at least a part of the information input in the claim operation of step S704. In one example, it is assumed that the claim operation has not been performed. As a result, the claim executed in step S708 can be canceled, for example. In another example, the information processing apparatus 2 reduces the amount of the cancellation fee input in the claim operation.

[0088] According to this configuration, the claim for the violation fee already made by the service provider can be retrospectively changed (for example, canceled) based on other reservation operations by the customer. As a result, the service provider may be able to claim the violation fee more appropriately.

[0089] (Fifth Embodiment) In one embodiment, the terms of use include the terms when the customer changes the content of the service related to the reservation. After the reservation reception unit 100b receives the reservation operation, the change reception unit 100d that receives a content change operation for changing the content of the service related to the reservation from the customer terminal device 3a is further provided. The claim reception unit 100c is configured to be able to receive a claim operation even when the customer violates the terms of use due to the content change operation. That is, even when the customer changes the reservation (not limited to cancellation of the reservation), if the change violates the terms of use, the service provider can claim the violation fee related to the change from the customer.

[0090] (Sixth Embodiment) In one embodiment, after the reservation reception unit 100b of the information processing apparatus 2 receives a reservation operation, the change reception unit 100d receives a change operation from the customer terminal device 3a for changing the reserved number of people from the first number of people to the second number of people, and the determination unit 108 determines the upper limit of the amount of the penalty fee that can be charged to the customer in the billing operation based on at least the larger number of the first number of people and the second number of people. In one example, when the customer changes the originally reserved number of people from 4 to 6 and then violates the cancellation policy, since the "first number of people" is 4 and the "second number of people" is 6, the information processing apparatus 2 determines the upper limit of the cancellation fee assuming that the reservation of 6 people, which is the larger number, has been cancelled. In another example, when the customer changes the originally reserved number of people from 4 to 8, then further changes to 6, and then violates the cancellation policy, the information processing apparatus 2 can determine the upper limit of the cancellation fee based on the following (1) to (3). (1) When the "first number of people" is 4 and the "second number of people" is 8, the larger one is 8. (2) When the "first number of people" is 8 and the "second number of people" is 6, the larger one is 8. (3) From the above (1) and (2), the information processing apparatus 2 determines the upper limit of the cancellation fee assuming that the reservation of 8 people, which is the largest number among 4, 8, and 6, has been cancelled.

[0091] (Seventh Embodiment) In one embodiment, the reception control unit 102 permits the claim reception unit 100c to receive a claim operation without requiring that the review of the service provider, including a review regarding charging a penalty, has been completed. Normally, in order for a service provider to charge a customer a penalty, it is assumed that a settlement agent intermediates the claim. In this case, the service provider typically requires a review by the settlement agent. That is, normally, a service provider cannot perform a claim operation only with a declaration operation and can perform a claim operation only after undergoing a review by a settlement agent. On the other hand, the information processing apparatus 2 according to one embodiment receives a claim operation without requiring that the review of the service provider has been completed. According to this configuration, convenience for the service provider can be enhanced. Note that the administrator of the information processing apparatus 2 may receive a review from a settlement agency on behalf of the service provider (or representing a plurality of service providers). Note that the review by the settlement agent may be a review for the service provider to become a credit card affiliated store, or may be another review.

[0092] <4. Hardware Configuration> With reference to FIG. 11, an example of a hardware configuration when the apparatuses included in the above-described system 1 are realized by a computer 70 will be described. Note that the functions of each apparatus can also be realized by dividing them among a plurality of apparatuses.

[0093] As shown in FIG. 11, the computer 70 includes a processor 700, a storage device 702, an input I / F 704, a data I / F 706, a communication I / F 708, and a display device 710.

[0094] The processor 700 controls various processes in the computer 70 by executing programs stored in the storage device 702. For example, each functional unit included in the control unit 10 of the information processing apparatus 2 can be realized by the processor 700 executing a program stored in the storage device 702.

[0095] The memory device 702 is a memory medium such as a RAM (Random Access Memory). The RAM temporarily stores the program code of the program executed by the processor 700 and the data required during the execution of the program.

[0096] The memory device 702 is also, for example, a non-volatile memory medium such as a hard disk drive (HDD) or a flash memory. The memory device 702 stores the operating system and various programs for realizing the above respective configurations. The memory medium storing the various programs may be a non-transitory computer readable medium. In addition, the memory device 702 can also store a table for registering various information and a DB for managing the table. Such programs and data are referred to from the processor 700 by being loaded into the memory device 702 as necessary.

[0097] The input I / F 704 is a device for receiving an input from the user. Specific examples of the input I / F 704 include a camera, a button, a microphone, a keyboard, a mouse, a touch panel, various sensors, a wearable device, etc. The input I / F 704 may be connected to the computer 70 via an interface such as USB (Universal Serial Bus).

[0098] The data I / F 706 is a device for inputting data from the outside of the computer 70. Specific examples of the data I / F 706 include a drive device for reading data stored in various memory media. It is also conceivable that the data I / F 706 is provided outside the computer 70. In that case, the data I / F 706 is connected to the computer 70 via an interface such as USB.

[0099] The communication I / F 708 is a device for performing data communication via the communication network 4, either wired or wirelessly, with a device external to the computer 70. It is conceivable that the communication I / F 708 is provided outside the computer 70. In that case, the communication I / F 708 is connected to the computer 70 via an interface such as USB, for example.

[0100] The display device 710 is a device for displaying various kinds of information. Specific examples of the display device 710 include, for example, a liquid crystal display, an organic EL (Electro-Luminescence) display, a display of a wearable device, and the like. The display device 710 may be provided outside the computer 70. In that case, the display device 710 is connected to the computer 70 via a display cable or the like, for example. Also, when a touch panel is adopted as the input I / F 704, the display device 710 can be configured integrally with the input I / F 704.

[0101] Also, the components included in the device included in the system 1 described in the above embodiment are assumed to be such that, when a program stored in the storage device 702 is executed by the processor 700, the defined processing is realized in cooperation with other hardware. In other words, these components are assumed as software or firmware as well as the corresponding hardware, and in both concepts, they are also described as "function", "means", "section", "processing circuit", "unit", or "module", etc., and can be read as such respectively.

[0102] <5. Modification Example> The embodiments described above are for facilitating the understanding of the present disclosure and are not for limiting and interpreting the present disclosure. The configurations that the embodiments can include are not limited to those exemplified and can be changed as appropriate. Also, it is possible to partially replace or combine the configurations shown in different embodiments.

[0103] In the above embodiment, the terms of use may be set by the service provider or may be set by the system 1. For example, the service provider may set by itself the time point of violation related to the cancellation policy and the upper limit of the penalty for the violation corresponding to the time point of the violation.

[0104] The terms of use regarding the service provided by the first service provider and the terms of use regarding the service provided by the second service provider may be different. For example, in the cancellation policy regarding the service provided by the first service provider, there may be a regulation that "for cancellations three days or more before the scheduled usage time, 50% of the course fee is set as the upper limit of the cancellation fee, and for cancellations on the day of the scheduled usage time (regardless of whether it is a no-show cancellation or not), 100% of the course fee is set as the upper limit of the cancellation fee", and in the cancellation policy regarding the service provided by the second service provider, there may be a regulation that "for cancellations seven days or more before the scheduled usage time, 25% of the course fee is set as the upper limit of the cancellation fee, for cancellations on the day of the scheduled usage time, 50% of the course fee is set as the upper limit of the cancellation fee, and for no-show cancellations, 100% of the course fee is set as the upper limit of the cancellation fee".

[0105] In the above embodiment, when the terms of use include a plurality of regulations, a customer's violation of the terms of use includes the customer's violation of at least one of the plurality of regulations.

[0106] The configuration of the information processing apparatus 2 described in the above embodiment can be appropriately deleted or changed as long as there is no technical contradiction. For example, in the above embodiment, the reception control unit 102 has been described as being configured to permit the claim reception unit 100c to receive a claim operation regardless of the order between the intention indication time and the reservation time when the claim time is after the intention indication time and the reservation time. However, the present invention is not limited to this. In one embodiment, when the claim time is after the intention indication time and the reservation time, the reception control unit 102 is configured to permit the claim reception unit 100c to receive a claim operation, and other configurations (for example, the reception unit 100, the transmission unit 104, the change unit 106, the determination unit 108, etc.) may adopt those described in the above embodiment. That is, the information processing apparatus 2 described in the above embodiment may exclude the configuration of "regardless of the order between the intention indication time and the reservation time" in some cases. In one example, the reception control unit 102 may be configured to permit the claim reception unit 100c to receive a claim operation when the claim time is after the intention indication time and the reservation time and the intention indication time is after the reservation time (that is, in the order of reservation time, intention indication time, and claim time). In another example, the reception control unit 102 may be configured to permit the claim reception unit 100c to receive a claim operation when the claim time is after the intention indication time and the reservation time and the reservation time is after the intention indication time (that is, in the order of intention indication time, reservation time, and claim time).

[0107] <6. Configuration example> The present disclosure includes the following technologies.

[0108] [Appendix 1] A reservation reception unit 100b that receives a reservation operation for reserving a service provided by a service provider from a terminal device (customer terminal device 3a) of a customer who intends to receive the service, where the reservation operation includes an operation regarding consent to the service usage terms; a claim reception unit 100c configured to be able to receive a claim operation from a terminal device (service terminal device 3b) of the service provider for claiming a violation fee from the customer when the customer violates the usage terms; a consent indication reception unit 100a that receives a consent indication operation regarding an indication of intention to start using a function related to the claim operation from the terminal device (service terminal device 3b) of the service provider; and a reception control unit 102 that controls reception of the claim operation by the claim reception unit 100c, where when the claim time at which the claim reception unit 100c receives the claim operation is after the consent indication time at which the consent indication reception unit 100a receives the consent indication operation and the reservation time at which the reservation reception unit 100b receives the reservation operation, the reception control unit 102 permits the claim reception unit 100c to receive the claim operation regardless of the order relationship between the consent indication time and the reservation time. The information processing apparatus 2 is provided with these components.

[0109] [Appendix 2] In the information processing apparatus 2 according to Appendix 1, when the claim time is after the violation time when the customer violates the usage terms, the reception control unit 102 permits the claim reception unit 100c to receive the claim operation regardless of the order relationship between the violation time and the consent indication time.

[0110] [Appendix 3] The information processing apparatus 2 according to Appendix 1 or 2 further includes a notification transmission unit 104a that transmits information for displaying, on the terminal device (service terminal device 3b) of the service provider, that it is permitted to receive the claim operation by the consent indication operation in a case where the consent indication reception unit 100a has not received the consent indication operation by the time of the violation when the customer violates the usage terms.

[0111] [Appendix 4] The reception control unit 102 permits the reception of a billing operation by the billing reception unit 100c from the time of violation until the billing limit time after the customer violates the terms of use, and restricts the reception of a billing operation by the billing reception unit 100c after the billing limit time. The information processing apparatus 2 according to any one of Appendices 1 to 3.

[0112] [Appendix 5] The reservation reception unit 100b is configured to be further able to receive from the customer's terminal device (customer terminal device 3a) other reservation operations for reserving services provided by the service provider after the time of violation, from the time of violation until the billing limit time. The reception control unit 102 restricts the billing reception unit 100c from receiving a billing operation when the reservation reception unit 100b receives other reservation operations. The information processing apparatus 2 according to Appendix 4.

[0113] [Appendix 6] The reservation reception unit 100b is configured to be further able to receive from the customer's terminal device (customer terminal device 3a) other reservation operations for reserving services provided by the service provider after the time of violation, from the time of violation until the billing limit time. When the billing reception unit 100c is receiving a billing operation at the time when the reservation reception unit 100b receives other reservation operations, the information processing apparatus 2 according to Appendix 4 or 5 further includes a modification unit 106 that modifies at least a part of the information input in the billing operation.

[0114] [Appendix 7] The billing operation includes an operation related to the input of the amount of the fine to be billed to the customer. The information processing apparatus 2 according to any one of Appendices 1 to 6.

[0115] [Appendix 8] The information processing apparatus 2 according to any one of Appendices 1 to 7 further includes a determination unit 108 that determines the upper limit of the amount of the fine that can be billed to the customer in the billing operation based on at least one of the number of people reserved by the customer and the terms of use.

[0116] [Appendix 9] An upper limit transmission unit 104b that transmits information for displaying an upper limit on a terminal device of a service provider (service terminal device 3b), and the information processing apparatus 2 according to Supplementary Note 8 further including the same.

[0117] [Supplementary Note 10] After a reservation reception unit 100b receives a reservation operation, a change reception unit 100d that receives a change operation for changing the reserved number of people from a first number of people to a second number of people from a customer's terminal device (customer terminal device 3a), and a determination unit 108 that determines an upper limit of the amount of a fine that can be charged to a customer in a billing operation based at least on the larger number of the first number of people and the second number of people, and the information processing apparatus 2 according to any one of Supplementary Notes 1 to 9 further including the same.

[0118] [Supplementary Note 11] The terms of use include terms when a customer changes the content of a service related to a reservation. After a reservation reception unit 100b receives a reservation operation, a change reception unit 100d that receives a content change operation for changing the content of the service related to the reservation from a customer's terminal device (customer terminal device 3a), and a billing reception unit 100c is configured to be able to receive a billing operation even when a customer violates the terms of use due to a content change operation, and the information processing apparatus 2 according to any one of Supplementary Notes 1 to 10 further including the same.

[0119] [Supplementary Note 12] After a reservation reception unit 100b receives a reservation operation, a cancellation reception unit 100e configured to be able to receive a cancellation operation for canceling the reservation related to the reservation operation from a terminal device of a service provider (service terminal device 3b), and the cancellation operation includes an operation of selecting whether the cancellation of the reservation is due to the convenience of either the service provider or the customer. A reception control unit 102 restricts the billing reception unit 100c from receiving a billing operation when the cancellation reception unit 100e receives a cancellation operation and it is selected in the cancellation operation that the cancellation of the reservation is due to the convenience of the service provider, and the information processing apparatus 2 according to any one of Supplementary Notes 1 to 11 further including the same.

[0120] [Appendix 13] The information processing apparatus 2 according to any one of Appendices 1 to 12, wherein the reception control unit 102 permits the claim reception unit 100c to receive a claim operation without conditioning on the completion of the review of the service provider including the review regarding the claim of the penalty.

[0121] [Appendix 14] A reservation reception unit 100b that receives a reservation operation for reserving a service provided by a service provider from a terminal device of a customer who intends to receive the service, where the reservation operation includes an operation regarding consent to the terms of use of the service; a claim reception unit 100c configured to be able to receive a claim operation for claiming a penalty against the customer when the customer violates the terms of use from a terminal device of the service provider; a meaning display reception unit 100a that receives a meaning display operation regarding a meaning display for starting the use of a function regarding the claim operation from a terminal device of the service provider; and a reception control unit 102 that controls the reception of the claim operation by the claim reception unit 100c, wherein the reception control unit 102 permits the claim reception unit 100c to receive the claim operation when the claim time point at which the claim reception unit 100c receives the claim operation is after the meaning display time point at which the meaning display reception unit 100a receives the meaning display operation and the reservation time point at which the reservation reception unit 100b receives the reservation operation. The information processing apparatus 2 further includes the reception control unit 102 that permits the claim reception unit 100c to receive the claim operation until a claim limit time point after the violation time point when the customer violates the terms of use, and restricts the claim reception unit 100c from receiving the claim operation after the claim limit time point.

[0122] [Appendix 15] The reservation reception unit 100b is configured to be further able to receive from the terminal device of the customer another reservation operation for reserving a service provided by the service provider after the violation time point during the period from the violation time point to the claim limit time point, and the reception control unit 102 restricts the claim reception unit 100c from receiving the claim operation when the reservation reception unit 100b receives the other reservation operation. The information processing apparatus 2 according to Appendix 14.

[0123] [Appendix 16] The reservation reception unit 100b is configured to be further capable of receiving from the customer's terminal device another reservation operation for reserving services to be provided by the service provider after the time of violation, during the period from the time of violation to the time of claim limitation. When the claim reception unit 100c is receiving a billing operation at the time when the reservation reception unit 100b receives another reservation operation, the information processing apparatus 2 according to Appendix 14 or 15 further includes a modification unit 106 that modifies at least a part of the information input in the billing operation.

[0124] [Appendix 17] A reservation reception unit 100b that receives a reservation operation for reserving services provided by a service provider from a terminal device of a customer who intends to receive the services, where the reservation operation includes an operation related to consent to the service usage terms, a claim reception unit 100c configured to be capable of receiving from the service provider's terminal device a billing operation for billing a violation fee to the customer when the customer violates the usage terms, a consent indication reception unit 100a that receives a consent indication operation related to starting the use of a function related to the billing operation from the service provider's terminal device, and a reception control unit 102 that controls the reception of the billing operation by the claim reception unit 100c. When the billing time when the claim reception unit 100c receives a billing operation is after the consent indication time when the consent indication reception unit 100a receives a consent indication operation and the reservation time when the reservation reception unit 100b receives a reservation operation, the reception control unit 102 permits the claim reception unit 100c to receive the billing operation. The information processing apparatus 2, where the billing operation includes an operation related to inputting the amount of the violation fee to be billed to the customer.

[0125] [Appendix 18] A reservation reception unit 100b that receives a reservation operation for reserving a service provided by a service provider from a terminal device of a customer who intends to receive the service, where the reservation operation includes an operation related to consent to the service usage terms; a claim reception unit 100c configured to be able to receive a claim operation from a terminal device of the service provider for claiming a violation fee against the customer when the customer violates the usage terms; a consent reception unit 100a that receives a consent operation related to starting use of a function related to the claim operation from the terminal device of the service provider; a reception control unit 102 that controls reception of the claim operation by the claim reception unit 100c, and permits the claim reception unit 100c to receive the claim operation when the claim time when the claim reception unit 100c receives the claim operation is after the consent time when the consent reception unit 100a receives the consent operation and the reservation time when the reservation reception unit 100b receives the reservation operation; and a determination unit 108 that determines an upper limit of the amount of the violation fee claimable against the customer in the claim operation based on at least one of the number of people reserved by the customer and the usage terms. The information processing apparatus 2 is provided with these components.

[0126] [Appendix 19] The information processing apparatus 2 according to Appendix 18 further includes an upper limit transmission unit 104b that transmits information for displaying the upper limit on the terminal device of the service provider.

[0127] [Appendix 20] A reservation reception unit 100b that receives a reservation operation for reserving a service provided by a service provider from a terminal device of a customer who intends to receive the service, where the reservation operation includes an operation related to consent to the service usage terms; a claim reception unit 100c configured to be able to receive a claim operation from a terminal device of the service provider for claiming a violation fee from the customer if the customer violates the usage terms; a consent reception unit 100a that receives a consent operation related to an intention to start using a function related to the claim operation from the terminal device of the service provider; a reception control unit 102 that controls reception of the claim operation by the claim reception unit 100c, where the reception control unit 102 permits the claim reception unit 100c to receive the claim operation when the claim time at which the claim reception unit 100c receives the claim operation is after the consent time at which the consent reception unit 100a receives the consent operation and the reservation time at which the reservation reception unit 100b receives the reservation operation; a change reception unit 100d that receives a change operation from the terminal device of the customer for changing the reserved number of people from a first number to a second number after the reservation reception unit 100b receives the reservation operation; and a determination unit 108 that determines an upper limit of the amount of the violation fee claimable from the customer in the claim operation based at least on the larger of the first number and the second number. An information processing apparatus 2 is provided with these components.

[0128] [Appendix 21] A reservation reception unit 100b that receives a reservation operation for reserving a service provided by a service provider from a terminal device of a customer who intends to receive the service, where the reservation operation includes an operation related to consent to the service usage terms; a claim reception unit 100c configured to be able to receive a claim operation from a terminal device of the service provider for claiming a violation fee from the customer if the customer violates the usage terms; a consent indication reception unit 100a that receives a consent indication operation related to an indication of intention to start using a function related to the claim operation from the terminal device of the service provider; a reception control unit 102 that controls reception of the claim operation by the claim reception unit 100c, where the reception control unit 102 permits the claim reception unit 100c to receive the claim operation when the claim time when the claim reception unit 100c receives the claim operation is after the consent indication time when the consent indication reception unit 100a receives the consent indication operation and the reservation time when the reservation reception unit 100b receives the reservation operation; and the usage terms include terms for when the customer changes the content of the service related to the reservation, and further includes a change reception unit 100d that receives a content change operation from the terminal device of the customer for changing the content of the service related to the reservation after the reservation reception unit 100b receives the reservation operation, and the claim reception unit 100c is configured to be able to receive the claim operation even if the customer violates the usage terms due to the content change operation, an information processing apparatus 2.

[0129] [Appendix 22] A reservation reception unit 100b that receives a reservation operation for reserving a service provided by a service provider from a terminal device of a customer who intends to receive the service, where the reservation operation includes an operation regarding consent to the service usage terms; a claim reception unit 100c configured to be able to receive a claim operation from a terminal device of the service provider for claiming a violation fee against the customer when the customer violates the usage terms; a consent expression reception unit 100a that receives a consent expression operation regarding an intention to start using a function related to the claim operation from the terminal device of the service provider; a reception control unit 102 that controls reception of the claim operation by the claim reception unit 100c, and permits the claim reception unit 100c to receive the claim operation when the claim time point at which the claim reception unit 100c receives the claim operation is after the consent expression time point at which the consent expression reception unit 100a receives the consent expression operation and the reservation time point at which the reservation reception unit 100b receives the reservation operation; and a cancellation reception unit 100e configured to be able to receive a cancellation operation from the terminal device of the service provider to cancel the reservation related to the reservation operation after the reservation reception unit 100b receives the reservation operation, where the cancellation operation includes an operation of selecting whether the cancellation of the reservation is due to the convenience of either the service provider or the customer, and the reception control unit 102 restricts the claim reception unit 100c from receiving the claim operation when the cancellation reception unit 100e receives the cancellation operation and it is selected in the cancellation operation that the cancellation of the reservation is due to the convenience of the service provider. Information processing apparatus 2.

[0130] [Appendix 23] A reservation reception unit 100b that receives a reservation operation for reserving a service provided by a service provider from a terminal device of a customer who intends to receive the service, where the reservation operation includes an operation related to consent to the service usage terms; a claim reception unit 100c configured to be able to receive a claim operation for claiming a violation fee from the service provider's terminal device when the customer violates the usage terms; a meaning display reception unit 100a that receives a meaning display operation related to a meaning display for starting the use of a function related to the claim operation from the service provider's terminal device; and a reception control unit 102 that controls the reception of the claim operation by the claim reception unit 100c, where when the claim time at which the claim reception unit 100c receives the claim operation is after the meaning display time at which the meaning display reception unit 100a receives the meaning display operation and the reservation time at which the reservation reception unit 100b receives the reservation operation, the reception control unit 102 permits the claim reception unit 100c to receive the claim operation. The reception control unit 102 permits the claim reception unit 100c to receive the claim operation without the condition that the service provider's review including a review related to claiming the violation fee is completed. Information processing device 2.

[0131] [Appendix 24] The computer 70 receives, from a terminal device of a customer (customer terminal device 3a) who intends to receive the service, a reservation operation for reserving a service provided by a service provider, where the reservation operation includes an operation related to consent to the service usage terms; receives a billing operation for billing a violation fee to the customer when the customer violates the usage terms, from a terminal device of the service provider (service terminal device 3b); receives a display operation related to an indication of intention to start using the function related to the billing operation, from a terminal device of the service provider (service terminal device 3b); and controls acceptance of the billing operation, and permits acceptance of the billing operation regardless of the temporal relationship between the display time when the display operation was received and the reservation time when the reservation operation was received, when the billing time at which the billing operation is to be received is after the display time when the display operation was received and the reservation time when the reservation operation was received, thereby executing an information processing method.

[0132] [Appendix 25] A program causes the computer 70 to function as a reservation reception means for receiving, from a terminal device of a customer (customer terminal device 3a) who intends to receive the service, a reservation operation for reserving a service provided by a service provider, where the reservation operation includes an operation related to consent to the service usage terms; a billing reception means configured to be able to receive a billing operation for billing a violation fee to the customer when the customer violates the usage terms, from a terminal device of the service provider (service terminal device 3b); a display reception means for receiving a display operation related to an indication of intention to start using the function related to the billing operation, from a terminal device of the service provider (service terminal device 3b); and a reception control means for controlling acceptance of the billing operation by the billing reception means, and permitting the billing reception means to accept the billing operation regardless of the temporal relationship between the display time when the display operation was received by the display reception means and the reservation time when the reservation operation was received by the reservation reception means, when the billing time at which the billing reception means is to receive the billing operation is after the display time when the display operation was received by the display reception means and the reservation time when the reservation operation was received by the reservation reception means.

Description of Signs

[0133] 1…System, 2…Information processing device, 3…Terminal device, 3a…Customer terminal device, 3b…Service terminal device, 10…Control unit, 12…Storage unit, 70…Computer, 100…Reception unit, 100a…Intention display reception unit, 100b…Reservation reception unit, 100c…Billing reception unit, 100d…Change reception unit, 100e…Cancellation reception unit, 102…Reception control unit, 104…Transmission unit, 104a…Notification transmission unit, 104b…Upper limit transmission unit, 106…Change unit, 108…Decision unit, 700…Processor

Claims

1. a reservation reception unit that receives a reservation operation for reserving a service provided by a service provider from a terminal device of a customer who wishes to receive the service, the reservation operation including an operation for consenting to a term of use of the service; a billing reception unit configured to be able to receive, from a terminal device of the service provider, a billing operation for billing the customer for a violation fee when the customer violates the terms of use; an intention expression receiving unit that receives an intention expression operation regarding an intention to start using a function related to the billing operation from the terminal device of the service provider; A reception control unit that controls reception of the billing operation by the billing reception unit, a reception control unit that permits the claim reception unit to receive the claim operation when the claim time at which the claim reception unit receives the claim operation is later than the intention expression time at which the intention expression reception unit receives the intention expression operation and the reservation time at which the reservation reception unit receives the reservation operation, regardless of the chronological relationship between the intention expression time and the reservation time; An information processing device comprising:

2. 2. The information processing device according to claim 1, wherein the reception control unit permits the reception of the billing operation by the billing reception unit when the billing time is after the violation time at which the customer violates the terms of use, regardless of the relationship between the violation time and the time of expression of intention.

3. The information processing device of claim 1, further comprising a notification sending unit that sends information to display on the terminal device of the service provider that the intention expression operation allows the billing operation to be accepted when the intention expression acceptance unit has not accepted the intention expression operation by the time the customer violates the terms of use.

4. 2. The information processing device according to claim 1, wherein the reception control unit permits the reception of the billing operation by the billing reception unit until a billing limitation point following a point in time when the customer violates the terms of use, and restricts the reception of the billing operation by the billing reception unit after the billing limitation point.

5. the reservation reception unit is configured to further receive, from the terminal device of the customer, another reservation operation for reserving a service to be provided by the service provider after the violation time, during the period from the violation time to the billing limit time; The information processing apparatus according to claim 4 , wherein the reception control unit restricts the request reception unit from receiving the request operation when the reservation reception unit has received the other reservation operation.

6. the reservation reception unit is configured to further receive, from the terminal device of the customer, another reservation operation for reserving a service to be provided by the service provider after the violation time, during the period from the violation time to the billing limit time; 5. The information processing device according to claim 4, further comprising a change unit that changes at least a part of information input in a billing operation when the billing operation is accepted by the billing acceptance unit at the time the reservation acceptance unit accepts the other reservation operation.

7. The information processing apparatus according to claim 1 , wherein the billing operation includes an operation for inputting an amount of a fine to be billed to the customer.

8. The information processing apparatus according to claim 1 , further comprising a determination unit that determines an upper limit of the amount of the violation fine that can be charged to the customer in the charging operation based on at least one of the number of people reserved by the customer and the terms of use.

9. The information processing device according to claim 8 , further comprising an upper limit transmission unit that transmits information for displaying said upper limit on a terminal device of said service provider.

10. a change reception unit that receives, after the reservation reception unit receives the reservation operation, a change operation for changing the number of people reserved from a first number to a second number from a terminal device of the customer; a determination unit that determines an upper limit of the amount of the violation fine that can be charged to the customer in the charging operation based on at least the larger of the first number of people and the second number of people; The information processing device according to claim 1 , further comprising:

11. The terms of use include the terms for when the customer changes the content of the service related to the reservation, a change receiving unit that receives, after the reservation receiving unit receives the reservation operation, a content change operation for changing the content of the service related to the reservation from the terminal device of the customer, The information processing apparatus according to claim 1 , wherein the request receiving unit is configured to be able to receive the request operation even when the content change operation causes the customer to violate the terms of use.

12. a cancellation reception unit configured to be able to receive, after the reservation reception unit has received the reservation operation, a cancellation operation for canceling the reservation related to the reservation operation from a terminal device of the service provider, the cancellation operation includes an operation of selecting whether the reservation cancellation is due to the convenience of the service provider or the convenience of the customer, 2. The information processing device according to claim 1, wherein the reception control unit restricts the billing reception unit from accepting the billing operation when the cancellation reception unit accepts the cancellation operation and, in the cancellation operation, it is selected that the cancellation of the reservation is due to the convenience of the service provider.

13. 2 . The information processing device according to claim 1 , wherein the reception control unit permits the claim reception unit to receive the claim operation without a condition that an examination of the service provider, including an examination regarding the claim for a violation fee, has been completed.

14. a reservation reception unit that receives a reservation operation for reserving a service provided by a service provider from a terminal device of a customer who wishes to receive the service, the reservation operation including an operation for consenting to a term of use of the service; a billing reception unit configured to be able to receive, from a terminal device of the service provider, a billing operation for billing the customer for a violation fee when the customer violates the terms of use; an intention expression receiving unit that receives an intention expression operation regarding an intention to start using a function related to the billing operation from the terminal device of the service provider; A reception control unit that controls reception of the billing operation by the billing reception unit, a reception control unit that permits the request reception unit to receive the request operation when the request time at which the request reception unit receives the request operation is later than the intention expression time at which the intention expression reception unit receives the intention expression operation and the reservation time at which the reservation reception unit receives the reservation operation; and Equipped with the reception control unit permits the reception of the billing operation by the billing reception unit until a billing limitation time subsequent to the time when the customer violates the terms of use, and restricts the reception of the billing operation by the billing reception unit after the billing limitation time. Information processing device.

15. the reservation reception unit is configured to further receive, from the terminal device of the customer, another reservation operation for reserving a service to be provided by the service provider after the violation time, during the period from the violation time to the billing limit time; The information processing apparatus according to claim 14 , wherein the reception control unit restricts the request reception unit from receiving the request operation when the reservation reception unit has received the other reservation operation.

16. the reservation reception unit is configured to further receive, from the terminal device of the customer, another reservation operation for reserving a service to be provided by the service provider after the violation time, during the period from the violation time to the billing limit time; 15. The information processing device according to claim 14, further comprising: a change unit that changes at least a part of information input in a billing operation when the billing operation is accepted by the billing acceptance unit at the time the reservation acceptance unit accepts the other reservation operation.

17. a reservation reception unit that receives a reservation operation for reserving a service provided by a service provider from a terminal device of a customer who wishes to receive the service, the reservation operation including an operation for consenting to a term of use of the service; a billing reception unit configured to be able to receive, from a terminal device of the service provider, a billing operation for billing the customer for a violation fee when the customer violates the terms of use; an intention expression receiving unit that receives an intention expression operation regarding an intention to start using a function related to the billing operation from the terminal device of the service provider; A reception control unit that controls reception of the billing operation by the billing reception unit, a reception control unit that permits the request reception unit to receive the request operation when the request time at which the request reception unit receives the request operation is later than the intention expression time at which the intention expression reception unit receives the intention expression operation and the reservation time at which the reservation reception unit receives the reservation operation; and Equipped with The billing operation includes an operation for inputting the amount of the violation fee to be billed to the customer. Information processing device.

18. a reservation reception unit that receives a reservation operation for reserving a service provided by a service provider from a terminal device of a customer who wishes to receive the service, the reservation operation including an operation for consenting to a term of use of the service; a billing reception unit configured to be able to receive, from a terminal device of the service provider, a billing operation for billing the customer for a violation fee when the customer violates the terms of use; an intention expression receiving unit that receives an intention expression operation regarding an intention to start using a function related to the billing operation from the terminal device of the service provider; A reception control unit that controls reception of the billing operation by the billing reception unit, a reception control unit that permits the request reception unit to receive the request operation when the request time at which the request reception unit receives the request operation is later than the intention expression time at which the intention expression reception unit receives the intention expression operation and the reservation time at which the reservation reception unit receives the reservation operation; and a determination unit that determines an upper limit of the amount of the violation fine that can be charged to the customer in the charging operation based on at least one of the number of people reserved by the customer and the terms of use; An information processing device comprising:

19. The information processing apparatus according to claim 18 , further comprising an upper limit transmission unit that transmits information for displaying said upper limit on a terminal device of said service provider.

20. a reservation reception unit that receives a reservation operation for reserving a service provided by a service provider from a terminal device of a customer who wishes to receive the service, the reservation operation including an operation for consenting to a term of use of the service; a billing reception unit configured to be able to receive, from a terminal device of the service provider, a billing operation for billing the customer for a violation fee when the customer violates the terms of use; an intention expression receiving unit that receives an intention expression operation regarding an intention to start using a function related to the billing operation from the terminal device of the service provider; A reception control unit that controls reception of the billing operation by the billing reception unit, a reception control unit that permits the request reception unit to receive the request operation when the request time at which the request reception unit receives the request operation is later than the intention expression time at which the intention expression reception unit receives the intention expression operation and the reservation time at which the reservation reception unit receives the reservation operation; and a change reception unit that receives, after the reservation reception unit receives the reservation operation, a change operation for changing the number of people reserved from a first number to a second number from a terminal device of the customer; a determination unit that determines an upper limit of the amount of the violation fine that can be charged to the customer in the charging operation based on at least the larger of the first number of people and the second number of people; An information processing device comprising:

21. a reservation reception unit that receives a reservation operation for reserving a service provided by a service provider from a terminal device of a customer who wishes to receive the service, the reservation operation including an operation for consenting to a term of use of the service; a billing reception unit configured to be able to receive, from a terminal device of the service provider, a billing operation for billing the customer for a violation fee when the customer violates the terms of use; an intention expression receiving unit that receives an intention expression operation regarding an intention to start using a function related to the billing operation from the terminal device of the service provider; A reception control unit that controls reception of the billing operation by the billing reception unit, a reception control unit that permits the request reception unit to receive the request operation when the request time at which the request reception unit receives the request operation is later than the intention expression time at which the intention expression reception unit receives the intention expression operation and the reservation time at which the reservation reception unit receives the reservation operation; and Equipped with The terms of use include the terms for when the customer changes the content of the service related to the reservation, a change receiving unit that receives, after the reservation receiving unit receives the reservation operation, a content change operation for changing the content of the service related to the reservation from the terminal device of the customer, the request acceptance unit is configured to be able to accept the request operation even when the content change operation causes the customer to violate the terms of use. Information processing device.

22. a reservation reception unit that receives a reservation operation for reserving a service provided by a service provider from a terminal device of a customer who wishes to receive the service, the reservation operation including an operation for consenting to a term of use of the service; a billing reception unit configured to be able to receive, from a terminal device of the service provider, a billing operation for billing the customer for a violation fee when the customer violates the terms of use; an intention expression receiving unit that receives an intention expression operation regarding an intention to start using a function related to the billing operation from the terminal device of the service provider; A reception control unit that controls reception of the billing operation by the billing reception unit, a reception control unit that permits the request reception unit to receive the request operation when the request time at which the request reception unit receives the request operation is later than the intention expression time at which the intention expression reception unit receives the intention expression operation and the reservation time at which the reservation reception unit receives the reservation operation; and a cancellation reception unit configured to be able to receive, after the reservation reception unit has received the reservation operation, a cancellation operation for canceling the reservation related to the reservation operation from a terminal device of the service provider; Equipped with the cancellation operation includes an operation of selecting whether the reservation cancellation is due to the convenience of the service provider or the convenience of the customer, the reception control unit restricts the billing reception unit from accepting the billing operation when the cancellation reception unit accepts the cancellation operation and, in the cancellation operation, a selection is made that the cancellation of the reservation is due to the convenience of the service provider; Information processing device.

23. a reservation reception unit that receives a reservation operation for reserving a service provided by a service provider from a terminal device of a customer who wishes to receive the service, the reservation operation including an operation for consenting to a term of use of the service; a billing reception unit configured to be able to receive, from a terminal device of the service provider, a billing operation for billing the customer for a violation fee when the customer violates the terms of use; an intention expression receiving unit that receives an intention expression operation regarding an intention to start using a function related to the billing operation from the terminal device of the service provider; A reception control unit that controls reception of the billing operation by the billing reception unit, a reception control unit that permits the request reception unit to receive the request operation when the request time at which the request reception unit receives the request operation is later than the intention expression time at which the intention expression reception unit receives the intention expression operation and the reservation time at which the reservation reception unit receives the reservation operation; and Equipped with The reception control unit permits the claim reception unit to accept the claim operation without requiring that the service provider's review, including review regarding claiming a fine for a violation, be completed.

24. On the computer, Accepting a reservation operation for reserving a service provided by a service provider from a terminal device of a customer who wishes to receive the service, the reservation operation including an operation related to consent to terms of use of the service; receiving, from a terminal device of the service provider, a billing operation for billing the customer for a violation fee when the customer violates the terms of use; receiving, from a terminal device of the service provider, an intention indication operation regarding an indication of intention to start using a function related to the billing operation; Controlling acceptance of the billing operation, control acceptance of the billing operation by permitting acceptance of the billing operation when the billing time at which the billing operation is accepted is later than the intention expression time at which the intention expression operation is accepted and the reservation time at which the reservation operation is accepted, regardless of the chronological relationship between the intention expression time and the reservation time; An information processing method.

25. Computer, a reservation reception means for receiving a reservation operation for reserving a service provided by a service provider from a terminal device of a customer who wishes to receive the service, the reservation operation including an operation for consenting to a term of use of the service; a billing reception means configured to be able to receive, from a terminal device of the service provider, a billing operation for billing the customer for a violation fee when the customer violates the terms of use; an intention expression receiving means for receiving an intention expression operation for expressing an intention to start using the function related to the billing operation from the terminal device of the service provider; A reception control means for controlling reception of the billing operation by the billing reception means, a reception control means for permitting the billing operation to be received by the billing reception means when the billing time at which the billing reception means receives the billing operation is later than the intention expression time at which the intention expression reception means receives the intention expression operation and the reservation time at which the reservation reception means receives the reservation operation, regardless of the chronological relationship between the intention expression time and the reservation time; A program that functions as a

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