Information Processing Apparatus, Information Processing Method, Program, and System

Abstract

To determine a more appropriate operator to whom verify data is to be returned.SOLUTION: An information processing apparatus includes a transmission control unit which determines an operator to whom verify data is to be returned, when the return of the verify data is determined based on entry data including a result of processing on image data by an entry operator and the verify data including a result of processing on the image data by a verify operator. The transmission control unit determines an operator to whom the verify data is to be returned, on the basis of work status of a verify operator in charge of creating the verify data or the current time.SELECTED DRAWING: Figure 12

Description

Technical Field

[0001] The present invention relates to an information processing apparatus, an information processing method, a program, and a system.

Background Art

[0002] In financial institutions, transfer processing is performed by the cooperation of branch offices and centralized centers. For example, when a requester visits a branch office of a financial institution, fills in the necessary items in a predetermined transfer request form, and submits the transfer request form to the counter, the transfer request form is read by the scanner of the counter reception terminal, and the transfer data obtained by the reading is transmitted to the centralized center. Then, a remittance message is generated based on the transfer data at the centralized center, and the remittance is executed by transmitting the remittance message to the host.

[0003] Furthermore, the transfer request form includes a plurality of items, and character recognition is performed on the image data of the transfer request form by the scanner of the reception terminal, whereby character recognition results corresponding to each of the plurality of items are obtained. The transfer data including such character recognition results is transmitted from the reception terminal at the counter to the centralized center. At the centralized center, the first operator visually checks the images of each of the plurality of items and corrects the character recognition results of each of the plurality of items as necessary. The character recognition result or the corrected result of the character recognition result is transmitted to the foreign exchange server as entry data.

[0004] Then, the second operator inputs the data corresponding to the item separately from the entry data. Alternatively, the second operator corrects the entry data corresponding to the item. The data input by the second operator or the corrected result of the entry data is transmitted to the foreign exchange server as verification data. At the foreign exchange server, it is determined whether the entry data and the verification data match. And when there is an item that does not match between the entry data and the verification data, approval or rejection of the verification data of the item that does not match is performed by the third operator.

[0005] When the rollback as described above is performed, it is also possible to determine the operator who created the verification data as the rollback destination. Further, for example, as disclosed in Patent Document 1, it is also possible to determine the rollback destination in consideration of the skill level of the operator.

Prior Art Documents

Patent Documents

[0006]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0007] However, the above-described determination method is hardly sufficient for improving business efficiency.

[0008] Therefore, the present invention has been made in view of the above problems, and an object of the present invention is to provide a novel and improved information processing apparatus, information processing method, program, and system capable of determining an operator more suitable as a rollback destination of verification data.

Means for Solving the Problems

[0009] In order to solve the above problems, according to an aspect of the present invention, when the rollback of the verification data is determined based on entry data including the result of processing by an entry person for image data and verification data including the result of processing by a verifier for the image data, a transmission control unit that determines an operator to be the rollback destination is provided, and the transmission control unit determines the operator to be the rollback destination based on the work status of the responsible verifier in charge of creating the verification data or the current time. An information processing apparatus is provided.

[0010] When the transmission control unit determines that it is difficult for the responsible verifier to respond based on the business status or current time of the responsible verifier, it may determine the rollback destination to be an operator different from the responsible verifier.

[0011] When the transmission control unit determines that it is difficult for the responsible verifier to respond, it may determine the rollback destination to be a verifier different from the responsible verifier and instruct the recreation of the verification data.

[0012] When the transmission control unit determines that it is difficult for the responsible verifier to respond, it may determine the rollback destination to be the responsible entry person who was responsible for creating the entry data and instruct the recreation of the entry data.

[0013] The transmission control unit may determine an approver who approves the verification data recreated after the rollback based on the business status of the responsible approver who determined the rollback of the verification data or the current time.

[0014] When the transmission control unit determines that it is difficult for the responsible approver to respond based on the business status or current time of the responsible approver, it may determine the approval destination of the verification data recreated after the rollback to be an approver different from the responsible approver.

[0015] The processing by the entry person and the processing by the verifier may include correction processing of the character recognition result for the image data.

[0016] Further, in order to solve the above problems, according to another aspect of the present invention, when a rollback of the verification data is determined based on entry data including the result of processing by an entry person for image data and verification data including the result of processing by a verifier for the image data, determining an operator to be the rollback destination, wherein the determining includes determining the operator to be the rollback destination based on the work situation of the responsible verifier who created the verification data or the current time, and an information processing method is provided.

[0017] Further, in order to solve the above problems, according to another aspect of the present invention, a computer is caused to function as an information processing apparatus including a transmission control unit that determines an operator to be a rollback destination when a rollback of the verification data is determined based on entry data including the result of processing by an entry person for image data and verification data including the result of processing by a verifier for the image data, and the transmission control unit determines the operator to be the rollback destination based on the work situation of the responsible verifier who created the verification data or the current time, and a program is provided.

[0018] Further, in order to solve the above problems, according to another aspect of the present invention, there is provided a system including an information processing apparatus and an operator terminal, the information processing apparatus including a transmission control unit that determines an operator to be a rollback destination when a rollback of the verification data is determined based on entry data including the result of processing by an entry person for image data and verification data including the result of processing by a verifier for the image data, the transmission control unit determines the operator to be the rollback destination based on the work situation of the responsible verifier who created the verification data or the current time, and performs a rollback to the operator terminal used by the operator.

Advantages of the Invention

[0019] As described above, according to the present invention, it is possible to determine an operator more suitable as the rollback destination of verification data.

Brief Description of the Drawings

[0020]

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Embodiments for Carrying Out the Invention

[0021] Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings. In the present specification and drawings, components having substantially the same functional configuration are denoted by the same reference numerals, and redundant description is omitted.

[0022] <1. Overview of the Foreign Exchange System> One embodiment of the present invention relates to a foreign exchange system applied to financial institutions. First, with reference to FIGS. 1 to 5, an overview of the foreign exchange system according to one embodiment of the present invention will be described.

[0023] (Configuration) FIG. 1 is an explanatory diagram showing the configuration of a foreign exchange system according to one embodiment of the present invention. As shown in FIG. 1, the foreign exchange system 1 according to one embodiment of the present invention has a configuration arranged in a branch, a configuration arranged in a centralized center, and a host 30. The branch and the centralized center are connected via a network. The configuration arranged in the branch includes a scanner 11 and a branch terminal 12. The configuration arranged in the centralized center includes a foreign exchange server 20, an entry terminal 26 which is a common client (entry), a verify terminal 27 which is a common client (verify), an approval terminal 28 which is a common client (approval), and a communication gateway 29.

[0024] The scanner 11 reads a document and recognizes the characters described in the document. For example, the scanner 11 reads and recognizes a transfer request form filled in with necessary items by the transfer requester. As a result, image data of the transfer request form and the character recognition result of the transfer request form are obtained. Here, a specific example of the transfer request form will be described with reference to FIG. 2.

[0025] FIG. 2 is an explanatory diagram showing a specific example of the transfer request form 40. As shown in FIG. 2, the transfer request form 40 includes entry fields for each of a plurality of items. For example, the plurality of items include each item related to the requester (e.g., requester's phone number, requester's subject, requester's account number, requester's name, etc.), each item related to the recipient (e.g., recipient's name, name of the financial institution where the transfer is to be made, name of the branch where the transfer is to be made, etc.), and the transfer amount, etc. In addition, the plurality of items may include the transfer specified date which is the transfer due date. This plurality of items may include important items in the transfer operation (e.g., requester's subject, requester's account number, transfer amount, etc.).

[0026] Further, the transfer request form 40 includes a column regarding the fund securing status, which indicates whether it has been confirmed that the balance of the requester's account is equal to or more than the amount required for the transfer at the time of the transfer request, and whether the amount required for the transfer has been secured (restrained). In the secured status where the amount required for the transfer has been secured, the secured fund mark column 42 is marked by the bank clerk, and in the unsecured status where the amount required for the transfer is unsecured, the unsecured fund mark column 43 is marked by the bank clerk.

[0027] For example, the scanner 11 obtains character recognition results corresponding to each of the plurality of items by performing character recognition on the image data of the transfer request form 40. More specifically, the scanner 11 obtains character recognition results corresponding to each item by performing character recognition on at least a part of the entry fields of each item of the image data of the transfer request form 40. The branch terminal 12 is a terminal used by a bank clerk engaged in counter services at the branch. The branch terminal 12 transmits transfer data including the image data of the transfer request form 40 obtained by the scanner 11 and the character recognition results corresponding to each item to the centralized center.

[0028] Also, the bank clerk checks the balance of the requester's account using the branch terminal 12, and when the balance of the requester's account is equal to or more than the amount required for the transfer, requests the host 30 to secure the transfer funds via the branch terminal 12. When the transfer funds can be secured, the bank clerk marks the secured fund mark column 42 as described above, and when the transfer funds are unsecured, the bank clerk marks the unsecured fund mark column 43.

[0029] Note that the store terminal 12 may be, for example, a PC (Personal Computer) as shown in FIG. 1. Also, in FIG. 1, an example where the scanner 11 and the store terminal 12 are separate devices is shown, but the functions of the scanner 11 and the store terminal 12 may be integrally realized by one device.

[0030] The remittance server 20 is an example of a remittance management device that stores the remittance data transmitted from the store terminal 12. The remittance server 20 manages the distribution of the remittance data to the entry terminal 26, the verify terminal 27, the approval terminal 28, and the like. For example, the remittance server 20 obtains the cut-out image corresponding to each item by cutting out the entry fields of each item from the image data of the remittance request form 40. The remittance server 20 transmits the cut-out image corresponding to each item and the remittance data including the character recognition result to the entry terminal 26.

[0031] The entry terminal 26 is an operator terminal used by the first operator (hereinafter also referred to as the "entry person") of the centralized center. On the entry screen of the entry terminal 26, the cut-out image corresponding to each item included in the remittance data distributed from the remittance server 20 and the character recognition result are displayed in association with the item name. If the entry person determines that the character recognition result corresponding to the item is incorrect (for example, due to misreading or non-reading) while visually observing the cut-out image corresponding to the item, the entry person performs a correction operation on the character recognition result.

[0032] FIG. 3 is an explanatory diagram showing a specific example of the entry screen 50. As shown in FIG. 3, on the entry screen 50, the cut-out image corresponding to each of the plurality of items included in the remittance request form and the character recognition result are displayed. For example, the cut-out image is displayed in the corresponding image display field, and the character recognition result is displayed in the corresponding item input field. As an example, the cut-out image of the requester's telephone number is displayed in the image display field 500 of the requester's telephone number, and the character recognition result of the requester's telephone number is displayed in the requester's telephone number input field 520.

[0033] In the example shown in FIG. 3, while the cutout image corresponding to the item "Requester's Name" is described as "Okitaro", the character recognition result corresponding to the item "Requester's Name" is erroneously "Ogitarowa". Assume a case where the entry operator did not notice this error in the character recognition result and did not perform a correction operation on the character recognition result.

[0034] The character recognition result corresponding to each item or the correction result by the entry operator of the character recognition result is transmitted from the entry terminal 26 to the exchange server 20 as entry data (for example, based on the pressing of the "Send" button) and stored in the exchange server 20. The exchange server 20 distributes transfer data including the cutout image corresponding to each item to the verify terminal 27. At this time, transfer data further including the entry data corresponding to items other than important items is also distributed to the verify terminal 27.

[0035] The verify terminal 27 is an operator terminal used by the second operator at the centralized center (hereinafter also referred to as the "verifier"). On the verify screen of the verify terminal 27, the cutout image corresponding to each item included in the transfer data distributed from the exchange server 20 is displayed in association with the item name. Further, the entry data corresponding to items other than important items is displayed in association with the item name. For example, the cutout image is displayed in the corresponding image display column, and the entry data corresponding to items other than important items is displayed in the corresponding item input column. On the other hand, the item input column corresponding to the important item is left blank.

[0036] While visually checking the cutout image corresponding to an item other than the important item, if the verifier determines that the entry data corresponding to the item other than the important item is incorrect, the verifier performs a correction operation on the entry data. On the other hand, while visually checking the cutout image corresponding to the important item, the verifier inputs the data corresponding to the important item into the item input column corresponding to the important item.

[0037] FIG. 4 is an explanatory diagram showing a specific example of the verification screen. As shown in FIG. 4, on the verification screen 60, cut-out images and entry data corresponding to each of a plurality of items included in the transfer request form are displayed. For example, the cut-out images are displayed in the corresponding image display fields, and the entry data is displayed in the corresponding item input fields. As an example, the cut-out image of the requester's phone number is displayed in the image display field 500 for the requester's phone number, and the entry data of the requester's phone number is displayed in the requester's phone number input field 520.

[0038] In the example shown in FIG. 3, although the character recognition result corresponding to the item "requester's name" is incorrect as "OGI TAROWA", the entry person did not notice the error in this character recognition result and did not perform a correction operation on the character recognition result. However, in the example shown in FIG. 4, the verifier noticed that the entry data "OGI TAROWA" corresponding to the item "requester's name" was incorrect, and corrected the entry data "OGI TAROWA" corresponding to the item "requester's name" to "OGI TAROU". In this example, the correction result by the verifier is also incorrect.

[0039] The entry data or the correction result of the entry data corresponding to items other than important items, and the input result by the verifier corresponding to important items are transmitted as verification data (for example, based on the pressing of the "send" button) from the verification terminal 27 to the exchange server 20 and stored in the exchange server 20. The exchange server 20 determines whether the entry data and the verification data match for all items.

[0040] When the entry data and the verification data match for all items, the exchange server 20 transmits a destination message including the verification data (or the entry data) corresponding to all items to the host 30 via the communication gateway 29. At this time, when the host 30 executes the transfer based on the reception of the destination message, one transfer is completed.

[0041] On the other hand, if there are items that do not match between the entry data and the verified data, the foreign exchange server 20 distributes transfer data to the approval terminal 28, which includes the cut-out images corresponding to each item, the verified data, and information indicating the items where the data do not match (non-matching items). In addition, when the transaction related to such transfer data is a high-value transaction (for example, when the transfer amount is equal to or more than a predetermined amount), the transfer data including the cut-out images and the verified data corresponding to each item is distributed to the approval terminal 28.

[0042] The approval terminal 28 is an operator terminal used by the third operator at the centralized center (hereinafter also referred to as the "approver"). Generally, on the approval screen of the approval terminal 28, the cut-out images corresponding to each item included in the transfer data distributed from the foreign exchange server 20 are displayed in association with the item names. Further, the verified data corresponding to each item is displayed in association with the item names. For example, the cut-out images are displayed in the corresponding image display columns, and the verified data are displayed in the corresponding item input columns.

[0043] If the approver determines that there are no items with incorrect verified data while visually checking the cut-out images corresponding to each item, the approver performs an approval operation. On the other hand, if the approver determines that there are items with incorrect verified data while visually checking the cut-out images corresponding to each item, the approver performs a return operation. At this time, generally, on the approval screen, a predetermined modification is applied to the verified data corresponding to the items where the data do not match. As a result, the approver can easily identify the items where the data do not match.

[0044] FIG. 5 is an explanatory diagram showing a specific example of an approval screen. As shown in FIG. 5, on the approval screen 70, cut-out images and verification data corresponding to each of a plurality of items included in the transfer request form are displayed. For example, the cut-out images are displayed in the corresponding image display fields, and the verification data is displayed in the corresponding item input fields. As an example, the cut-out image of the requester's phone number is displayed in the image display field 500 for the requester's phone number, and the verification data of the requester's phone number is displayed in the input field 520 for the requester's phone number.

[0045] In the above example, the entry data and the verification data corresponding to the item "requester's name" do not match (FIGS. 3 and 4). Therefore, on the approval screen 70, a predetermined modification 530 (for example, a modification such as changing the character color to red) is applied to the verification data "Ogihara Taro" corresponding to the item "requester's name" for which the data does not match. This makes it easier for the approver to notice the item for which the data does not match.

[0046] As an example, if the approver determines that the verification data "Ogihara Taro" is incorrect while visually observing the cut-out image corresponding to the item "requester's name", the approver performs an approval operation (for example, by pressing the "approve" button). On the other hand, if the approver determines that the verification data "Ogihara Taro" is incorrect, the approver performs a rollback operation (for example, by pressing the "roll back" button). <2. Configuration of the Foreign Exchange Server> FIG. 6 is an explanatory diagram showing the configuration of a foreign exchange server 20 according to an embodiment of the present invention. As shown in FIG. 6, the foreign exchange server 20 includes a control unit 220, a storage unit 230, and a communication unit 240.

[0047] The control unit 220 includes a CPU (Central Processing Unit) and the like, and its functions can be realized by the program stored in the storage unit 230 being expanded and executed by the CPU in the RAM (Random Access Memory). At this time, a computer-readable recording medium storing the program may also be provided. Alternatively, the control unit 220 may be configured by dedicated hardware or may be configured by a combination of a plurality of hardware components.

[0048] Here, as shown in FIG. 6, the control unit 220 includes an acquisition unit 221, a processing unit 222, and a transmission control unit 223. Details of each of these functional units included in the control unit 220 will be described later.

[0049] The storage unit 230 is a storage device capable of storing programs and data for operating the control unit 220. In addition, the storage unit 230 can also temporarily store various data required in the process of the operation of the control unit 220. For example, the storage device may be a non-volatile storage device.

[0050] The communication unit 240 is configured by a communication interface and communicates with the store terminal 12 of the store via a network. Further, the communication unit 240 communicates with each of the other terminals (entry terminal 26, verify terminal 27, and approval terminal 28) via the network in the centralized center.

[0051] The configuration of the foreign exchange server 20 according to an embodiment of the present invention has been described above.

[0052] <3. Configuration of the entry terminal> FIG. 7 is an explanatory diagram showing the configuration of the entry terminal 26 according to an embodiment of the present invention. As shown in FIG. 7, the entry terminal 26 has an input unit 261, a control unit 262, a storage unit 266, a communication unit 267, and a display unit 268.

[0053] The input unit 261 receives operations by an entrant. In an embodiment of the present invention, it is mainly assumed that the input unit 261 is a mouse and a keyboard. However, the type of the input unit 261 is not limited. For example, the input unit 261 may be a touch panel, an electronic pen, or other input devices.

[0054] The control unit 262 includes a CPU or the like, and its function can be realized by a program stored in the storage unit 266 being expanded and executed by the CPU in the RAM. At this time, a computer-readable recording medium recording the program may also be provided. Alternatively, the control unit 262 may be configured by dedicated hardware or may be configured by a combination of a plurality of hardware.

[0055] Here, as shown in FIG. 7, the control unit 262 includes an acquisition unit 263, a processing unit 264, and an output control unit 265. Details of each of these functional units included in the control unit 262 will be described later.

[0056] The storage unit 266 is a storage device capable of storing a program and data for operating the control unit 262. Further, the storage unit 266 can also temporarily store various data required in the process of the operation of the control unit 262. For example, the storage device may be a non-volatile storage device.

[0057] The communication unit 267 is configured by a communication interface and communicates with the exchange server 20 and other terminals (verification terminal 27 and approval terminal 28) respectively via a network in the centralized center.

[0058] The display unit 268 has a function of displaying various information according to the control by the control unit 262. For example, the display unit 268 can display an entry screen. Here, the form of the display unit 268 is not particularly limited. For example, the display unit 268 may be a liquid crystal display (LCD) device, an organic light emitting diode (OLED) device, or a display device such as a lamp.

[0059] The configuration of the entry terminal 26 according to an embodiment of the present invention has been described above.

[0060] <4. Configuration of Verification Terminal> FIG. 8 is an explanatory diagram showing the configuration of a verification terminal 27 according to an embodiment of the present invention. As shown in FIG. 8, the verification terminal 27 includes an input unit 271, a control unit 272, a storage unit 276, a communication unit 277, and a display unit 278.

[0061] The input unit 271 receives operations by a verifier. In the embodiment of the present invention, it is mainly assumed that the input unit 271 is a mouse and a keyboard. However, the type of the input unit 271 is not limited. For example, the input unit 271 may be a touch panel, an electronic pen, or other input devices.

[0062] The control unit 272 includes a CPU or the like, and its function can be realized by the program stored in the storage unit 276 being expanded and executed by the CPU in the RAM. At this time, a computer-readable recording medium storing the program may also be provided. Alternatively, the control unit 272 may be configured by dedicated hardware or may be configured by a combination of a plurality of hardware.

[0063] Here, as shown in FIG. 8, the control unit 272 includes an acquisition unit 273, a processing unit 274, and an output control unit 275. Details of each of these functional units included in the control unit 272 will be described later.

[0064] The storage unit 276 is a storage device capable of storing programs and data for operating the control unit 272. Also, the storage unit 276 can temporarily store various data required during the operation of the control unit 272. For example, the storage device may be a non-volatile storage device.

[0065] The communication unit 277 is constituted by a communication interface and communicates with the exchange server 20 and each of the other terminals (the entry terminal 26 and the approval terminal 28) via the network in the centralized center.

[0066] The display unit 278 has a function of displaying various information according to the control by the control unit 272. For example, the display unit 278 can display a verification screen. Here, the form of the display unit 278 is not particularly limited. For example, the display unit 278 may be a liquid crystal display (LCD) device, may be a device, or may be a display device such as a lamp.

[0067] Above, the configuration of the verification terminal 27 according to an embodiment of the present invention has been described.

[0068] <5. Configuration of Approval Terminal> FIG. 9 is an explanatory diagram showing the configuration of the approval terminal 28 according to an embodiment of the present invention. As shown in FIG. 9, the approval terminal 28 includes an input unit 281, a control unit 282, a storage unit 286, a communication unit 287, and a display unit 288.

[0069] The input unit 281 receives operations by the approver. In the embodiment of the present invention, it is mainly assumed that the input unit 281 is a mouse and a keyboard. However, the type of the input unit 281 is not limited. For example, the input unit 281 may be a touch panel, may be an electronic pen, or may be another input device.

[0070] The control unit 282 includes a CPU or the like, and its functions can be realized by the program stored in the storage unit 286 being expanded to the RAM by the CPU and executed. At this time, a computer-readable recording medium storing the program may also be provided. Alternatively, the control unit 282 may be configured by dedicated hardware or may be configured by a combination of a plurality of hardware components.

[0071] Here, as shown in FIG. 9, the control unit 282 includes an acquisition unit 283, a processing unit 284, and an output control unit 285. Details of each of these functional units included in the control unit 282 will be described later.

[0072] The storage unit 286 is a storage device capable of storing programs and data for operating the control unit 282. The storage unit 286 can also temporarily store various data required during the operation of the control unit 282. For example, the storage device may be a non-volatile storage device.

[0073] The communication unit 287 is configured by a communication interface and communicates with the exchange server 20 and other terminals (entry terminal 26 and verification terminal 27) via the network in the centralized center.

[0074] The display unit 288 has a function of displaying various information according to the control by the control unit 282. For example, the display unit 288 can display an approval screen. Here, the form of the display unit 288 is not particularly limited. For example, the display unit 288 may be a liquid crystal display (LCD) device, a device, or a display device such as a lamp.

[0075] The configuration of the approval terminal 28 according to an embodiment of the present invention has been described above. <6. Operation> Subsequently, with reference to FIGS. 10 to 13, an operation example of the exchange system 1 will be described.

[0076] FIG. 10 and FIG. 11 are explanatory diagrams showing an operation example of the foreign exchange system 1 according to an embodiment of the present invention. When the applicant visits a business office, fills in the necessary items in a predetermined transfer request form 40, and submits the transfer request form 40 to the window, the bank clerk causes the scanner 11 to read the transfer request form 40.

[0077] The scanner 11 obtains image data by reading the transfer request form 40. Further, the scanner 11 obtains character recognition results corresponding to each of a plurality of items by performing character recognition on the image data of the transfer request form 40. More specifically, the scanner 11 obtains character recognition results corresponding to each item by performing character recognition on at least a part of the entry field of each item of the image data of the transfer request form 40. The business office terminal 12 transmits transfer data including the image data of the transfer request form 40 obtained by the scanner 11 and the character recognition results corresponding to each item to the foreign exchange server 20 (S11).

[0078] In the foreign exchange server 20, the transfer data received by the communication unit 240 is obtained by the acquisition unit 221. The processing unit 222 stores the image data of the transfer request form 40 included in the transfer data in the storage unit 230, and generates a cut-out image corresponding to each item by cutting out the entry field of each item from the image data (S12). The processing unit 222 stores the cut-out image corresponding to each item in the storage unit 230. Then, the transmission control unit 223 controls the communication unit 240 to transmit transfer data including the cut-out image corresponding to each item and the character recognition result to the entry terminal 26 (S13).

[0079] In the entry terminal 26, the transfer data received by the communication unit 267 is obtained by the acquisition unit 263. The output control unit 265 controls the display unit 268 to display an entry screen 50 including the cut-out image corresponding to each of a plurality of items and the character recognition result based on the transfer data (S14). For example, the cut-out image is displayed in the corresponding image display field on the entry screen 50, and the character recognition result is displayed in the corresponding item input field on the entry screen 50.

[0080] If the entry person determines that the character recognition result corresponding to the item is incorrect (e.g., due to misreading or non-reading) while visually observing the cut-out image corresponding to the item, the entry person inputs a correction operation for the character recognition result to the input unit 261. The correction operation of the character recognition result is received by the input unit 261 (S15) and acquired by the acquisition unit 263. The processing unit 264 corrects the character recognition result according to the correction operation.

[0081] For example, when the "Send" button on the entry screen 50 is pressed by the entry person, the output control unit 265 controls the communication unit 267 to send the character recognition result corresponding to each item or the correction result of the character recognition result by the entry person as the entry data corresponding to each item to the exchange server 20 (S16).

[0082] In the exchange server 20, when the entry data corresponding to each item received by the communication unit 240 is acquired by the acquisition unit 221, the processing unit 222 stores the entry data corresponding to each item in the storage unit 230. Then, the transmission control unit 223 controls the communication unit 240 to send the transfer data including the cut-out image corresponding to each item and the entry data corresponding to the items other than the important items to the verify terminal 27 (S17).

[0083] In the verify terminal 27, the transfer data received by the communication unit 277 is acquired by the acquisition unit 273. The output control unit 275 controls the display unit 278 to display a verify screen 60 including the cut-out image corresponding to each of the plurality of items and the entry data corresponding to the items other than the important items based on the transfer data (S18). For example, the cut-out image is displayed in the corresponding image display column on the verify screen 60, and the entry data corresponding to the items other than the important items is displayed in the corresponding item input column. On the other hand, the item input column corresponding to the important item is left blank.

[0084] If the verifier visually checks the cut-out image corresponding to items other than the important items and determines that the entry data corresponding to the items other than the important items is incorrect, the verifier inputs a correction operation for the entry data to the input unit 271. On the other hand, while visually checking the cut-out image corresponding to the important items, the verifier inputs the data corresponding to the important items into the item input field corresponding to the important items. The input of the data corresponding to the important items and the correction operation of the entry data are received by the input unit 271 (S19) and acquired by the acquisition unit 273. The processing unit 274 corrects the entry data according to the correction operation.

[0085] For example, when the "Send" button on the verification screen 60 is pressed by the verifier, the output control unit 265 controls the communication unit 277 to send the entry data corresponding to the items other than the important items or the correction result of the entry data, and the input result by the verifier corresponding to the important items, as the verification data corresponding to each item, to the exchange server 20 (S20).

[0086] In the exchange server 20, when the acquisition unit 221 acquires the verification data corresponding to each item received by the communication unit 240, the processing unit 222 stores the verification data corresponding to each item in the storage unit 230. Subsequently, the processing unit 222 determines whether the entry data and the verification data match in all items (S31).

[0087] When it is determined by the processing unit 222 that the entry data and the verification data match in all items ( "YES" in S31), the transmission control unit 223 controls the communication unit 240 to send a destination message including the verification data (or entry data) corresponding to each item to the host 30 via the communication gateway 29 (S32). At this time, the host 30 completes one transfer by executing the transfer based on the reception of the destination message.

[0088] Although not shown in FIG. 11, even when the processing unit 222 determines that the entry data and the verified data match in all items, if the processing unit 222 determines that the transaction related to the transfer data is a high-value transaction (for example, when the transfer amount is equal to or greater than a predetermined amount), the transmission control unit 223 may control the communication unit 240 to transmit the transfer data including the cut-out image and the verified data corresponding to each item to the approval terminal 28.

[0089] On the other hand, when the processing unit 222 determines that there is an item in which the entry data and the verified data do not match ( "NO" in S31), the transmission control unit 223 controls the communication unit 240 to transmit the transfer data including the cut-out image and the verified data to the approval terminal 28 (S33).

[0090] At the approval terminal 28, the transfer data received by the communication unit 287 is acquired by the acquisition unit 283. The output control unit 285 controls the display unit 288 to display an approval screen including the cut-out image and the verified data based on the transfer data (S34).

[0091] If the approver visually checks the cut-out image corresponding to the non-matching item and determines that the verified data corresponding to the non-matching item is correct, the approver performs an approval operation on the input unit 281. As an example, the approval operation may be pressing an "Approval" button.

[0092] On the other hand, if the approver visually checks the cut-out image corresponding to the non-matching item and determines that the verified data corresponding to the non-matching item is incorrect, the approver inputs a return operation to the input unit 281. As an example, the return operation may be pressing a "Return" button.

[0093] The operation input by the approver is received by the input unit 281 (S35) and acquired by the acquisition unit 283. The output control unit 285 controls the communication unit 287 to transmit the operation input by the approver to the foreign exchange server 20 (S36).

[0094] In the foreign exchange server 20, when the operation input by the approver received by the communication unit 240 is acquired by the acquisition unit 221, the processing unit 222 determines whether the operation input by the approver is a recall operation (S37). When it is determined by the processing unit 222 that the operation input by the approver is an approval operation (``NO'' in S37), the communication unit 240 is controlled to transmit a forwarding telegram including verification data (or entry data) corresponding to each item to the host 30 via the communication gateway 29 (S38). At this time, the host 30 completes one transfer by executing the transfer based on the reception of the forwarding telegram.

[0095] On the other hand, when it is determined by the processing unit 222 that the operation input by the approver is a recall operation (``YES'' in S37), the transmission control unit 223 controls the communication unit 240 to transmit transfer data including the cut-out image and verification data to the verification terminal 27 (S39).

[0096] In the verification terminal 27, the transfer data received by the communication unit 277 is acquired by the acquisition unit 273. The output control unit 275 controls the display unit 278 to display a verification screen after recall including the cut-out image and verification data based on the transfer data (S40).

[0097] If the verifier visually checks the cut-out image corresponding to the inconsistent item and determines that the entry data corresponding to the inconsistent item is incorrect, the verifier inputs a correction operation for the entry data to the input unit 271. The correction operation of the entry data is received by the input unit 271 (S41) and acquired by the acquisition unit 273. The processing unit 274 corrects the entry data according to the correction operation.

[0098] For example, when the "Send" button on the verification screen 90 after the rollback is pressed by the verifier, the output control unit 265 controls the communication unit 277 to send the correction result of the entry data corresponding to the inconsistent item to the foreign exchange server 20 as the correction result of the verification data corresponding to the inconsistent item (S42).

[0099] In the foreign exchange server 20, when the acquisition unit 221 acquires the correction result of the verification data corresponding to the inconsistent item received by the communication unit 240, the processing unit 222 updates the verification data corresponding to the inconsistent item stored in the storage unit 230 according to the correction result of the verification data corresponding to the inconsistent item. Then, after the verification data corresponding to the inconsistent item is replaced with the updated verification data, S33 is executed again.

[0100] As described above, an example of the operation flow of the foreign exchange system 1 according to an embodiment of the present invention has been described. Next, the process in S39 shown in FIG. 11 will be described in more detail.

[0101] When performing a rollback of verification data, since the operator who created the verification data is aware of the circumstances related to the transfer, it is expected that the operation can be efficiently performed by performing the rollback to the operator. Therefore, in many cases, the rollback is performed on the verifier in charge of creating the verification data.

[0102] On the other hand, when the responsible verifier logs off from the foreign exchange system 1 due to being away from the desk or the like, it may be returned to another operator. However, in this case, even if the responsible verifier is away for only a short period of time, there is a possibility that it will be returned to another operator, and as a result, the work efficiency may decrease.

[0103] In addition, even when the responsible verifier is logged in to the foreign exchange system 1, there are cases where other operations such as entry operations and approval operations are being performed, and there are situations where it is difficult to respond promptly to the return.

[0104] Furthermore, the transfer process requires completion at that time. For this reason, the later the time zone, the more quickly the process must be performed.

[0105] The information processing apparatus according to an embodiment of the present invention was conceived by paying attention to the above points, and makes it possible to determine an operator more suitable as the return destination of the verification data.

[0106] For this purpose, when the return of the verification data is determined based on the entry data including the result of the process by the entry person for the image data and the verification data including the result of the process by the verifier for the image data, the information processing apparatus according to an embodiment of the present invention includes a transmission control unit that determines an operator to be the return destination. Further, one of the features of the transmission control unit is to determine an operator to be the return destination based on the work status of the responsible verifier who created the verification data or the current time.

[0107] The foreign exchange server 20 is an example of the above information processing apparatus, and the transmission control unit 223 of the foreign exchange server 20 is an example of the above transmission control unit.

[0108] Hereinafter, a specific example will be given to explain the determination of the return destination by the transmission control unit 223 of the foreign exchange server 20.

[0109] FIG. 12 is a matrix table showing an example of conditions related to the determination of the rollback destination of verification data.

[0110] As described above, the transmission control unit 223 of the foreign exchange server 20 may determine an operator to be the rollback destination based on the work status of the responsible verifier. Examples of the work status of the responsible verifier include various situations such as being away from the desk (logged off), in the process of entry, in the process of verification, in the process of approval, in the process of inquiry work, and in work other than foreign exchange, as shown in FIG. 12.

[0111] It is assumed that differences in the time until returning to the verification process will occur for the above various situations depending on the difficulty level of the work in progress, the average processing time, etc. Therefore, by considering the work status of the responsible verifier, it is possible to perform a rollback to another operator who can respond more quickly, and also to perform a rollback to the responsible verifier in a situation where the responsible verifier can respond quickly, thereby making it possible to improve the efficiency of the overall work.

[0112] Furthermore, the transmission control unit 223 of the foreign exchange server 20 may determine an operator to be the rollback destination based on the current time. According to this, in a time zone when the work is congested, a rollback is preferentially performed for another operator who can respond more quickly, while in a situation where the responsible verifier can respond quickly, a rollback is performed for the responsible verifier, thereby making it possible to improve the efficiency of the overall work.

[0113] That is, when the transmission control unit 223 of the foreign exchange server 20 determines that it is difficult for the responsible verifier to respond based on the work status of the responsible verifier and the current time, the rollback destination may be determined to be an operator different from the responsible verifier.

[0114] Note that conditions A to E shown in FIG. 12 may be set as follows, for example. Condition A: If there is a distribution request from the responsible verifier within 5 minutes, roll back to the responsible verifier; if 5 minutes have elapsed, roll back to another verifier Condition B: If there is a delivery request from the responsible verifier within 10 minutes, it is sent back to the responsible verifier; if 10 minutes have elapsed, it is sent back to another verifier. Condition C: If there is a delivery request from the responsible verifier within 30 minutes, it is sent back to the responsible verifier; if 30 minutes have elapsed, it is sent back to another verifier. Condition D: Notify the responsible verifier of the instruction message related to the verification process. If there is a delivery request from the responsible verifier within 5 minutes, it is sent back to the responsible verifier; if 5 minutes have elapsed, it is sent back to another verifier. Condition E: Notify the responsible verifier of the instruction message related to the verification process. If there is a delivery request from the responsible verifier within 10 minutes, it is sent back to the responsible verifier; if 10 minutes have elapsed, it is sent back to another verifier.

[0115] As shown in the above conditional examples, when the transmission control unit 223 determines that it is difficult for the responsible verifier to handle, it may determine the return destination to another verifier different from the responsible verifier and instruct the recreation of verification data.

[0116] On the other hand, when the transmission control unit 223 determines that it is difficult for the responsible verifier to handle, it may determine the return destination to the responsible entry person who was responsible for creating the entry data and instruct the recreation of the entry data.

[0117] For example, during the time period from 8:30 to 12:00, there may be more leeway in business compared to other time periods. Therefore, in a situation where the responsible verifier is performing other tasks, by sending it back to the responsible entry person even to the entry stage, it may result in an improvement in business efficiency. When sending it back to the responsible entry person, the business situation of the responsible entry person may be further considered.

[0118] Note that Fig. 12 shows the conditions when the transmission control unit 223 determines the operator to whom the rollback destination is to be sent based on both the business status of the responsible verifier and the current time. However, the transmission control unit 223 may determine the operator to whom the rollback destination is to be sent based on either the business status of the responsible verifier or the current time alone.

[0119] Even when the transmission control unit 223 determines the operator to whom the rollback destination is to be sent based on the business status of the responsible verifier without considering the current time, performing a rollback to another operator who can respond more quickly, and performing a rollback to the responsible verifier in a situation where the responsible verifier can respond quickly can improve the overall efficiency of the business.

[0120] On the other hand, even when the transmission control unit 223 determines the operator to whom the rollback destination is to be sent based on the current time without considering the business status of the responsible verifier, in a time period when the business is congested and slow, performing a rollback to an operator who can respond quickly can improve the overall efficiency of the business.

[0121] Subsequently, the determination of the approval destination for the verified data recreated after the rollback will be described in more detail. Above, it was described that the business efficiency is improved by the transmission control unit 223 determining the operator to whom the rollback destination is to be sent based on the business status of the responsible approver or the current time.

[0122] The same logic as above is also applicable to the determination of the approval destination for the verified data recreated after the rollback. Therefore, the transmission control unit 223 may determine the approver who approves the verified data recreated after the rollback based on the business status of the responsible approver who determined the rollback of the verified data or the current time.

[0123] Fig. 13 is a matrix table showing an example of the conditions related to the determination of the approval destination for the verified data recreated after the rollback.

[0124] Note that conditions A to E shown in FIG. 13 may be set as follows, for example. Condition A: If there is a delivery request from the responsible approver within 5 minutes, deliver it to the responsible approver; if 5 minutes have elapsed, deliver it to other approvers. Condition B: If there is a delivery request from the responsible approver within 10 minutes, deliver it to the responsible approver; if 10 minutes have elapsed, deliver it to other approvers. Condition C: If there is a delivery request from the responsible approver within 30 minutes, deliver it to the responsible approver; if 30 minutes have elapsed, deliver it to other approvers. Condition D: Notify the responsible approver of the instruction message related to the approval process. If there is a delivery request from the responsible approver within 5 minutes, deliver it to the responsible approver; if 5 minutes have elapsed, deliver it to other approvers. Condition E: Notify the responsible approver of the instruction message related to the approval process. If there is a delivery request from the responsible approver within 10 minutes, deliver it to the responsible approver; if 10 minutes have elapsed, deliver it to other approvers.

[0125] As shown in the above condition examples, when the transmission control unit 223 determines that it is difficult for the responsible approver to respond based on the business status of the responsible approver and the current time, the approval destination of the verified data recreated after the rollback may be determined to be another approver different from the responsible approver.

[0126] According to the above control, delivery is performed to the responsible approver in a situation where a prompt response by the responsible approver is possible, while in a case where it is difficult for the responsible approver to respond promptly, delivery is performed to other approvers, making it possible to improve the efficiency of the overall business.

[0127] Note that FIG. 13 shows the conditions when the transmission control unit 223 determines a new approver for approving the verified data recreated after the rollback based on both the business status of the responsible approver and the current time. However, the transmission control unit 223 may determine a new approver based on either the business status of the responsible approver or the current time.

[0128] Even when the transmission control unit 223 determines a new approver based on the work status of the responsible approver without considering the current time, another operator who can respond more quickly is set as the new approver. Also, in a situation where the responsible approver can respond quickly, the responsible approver is determined as the new approver, making it possible to improve the efficiency of the overall work.

[0129] On the other hand, even when the transmission control unit 223 determines a new approver based on the current time without considering the work status of the responsible approver, in a time period when the work is congested, by setting an operator who can respond quickly as the new approver, it is possible to improve the efficiency of the overall work.

[0130] Above, the operation example of the foreign exchange system 1 according to an embodiment of the present invention has been described. In the above, the case where the processing by the entry person and the processing by the verifier include the correction processing of the character recognition result for the image data has been exemplified. However, both processes may be processes in which the operator performs some processing regardless of the character recognition result, such as the important items described above.

[0131] Also, in the above, the transfer process has been given as an example of the work performed in the entry / verify format. However, the technical idea according to an embodiment of the present invention is also applicable to operations such as transfers and deposits and withdrawals. Furthermore, the technical idea according to an embodiment of the present invention is not limited to operations in financial institutions and is applicable to various operations performed in the entry / verify format.

[0132] <7. Hardware Configuration> Subsequently, a hardware configuration example of the foreign exchange server 20 according to an embodiment of the present invention will be described. Below, as a hardware configuration example of the foreign exchange server 20 according to an embodiment of the present invention, a hardware configuration example of the information processing apparatus 900 will be described. The hardware configurations of the entry terminal 26, the verify terminal 27, and the approval terminal 28 can also be realized in the same manner as the hardware configuration of the foreign exchange server 20.

[0133] Note that the hardware configuration example of the information processing apparatus 900 described below is merely an example of the hardware configuration of each of the entry terminal 26, the verify terminal 27, the approval terminal 28, and the foreign exchange server 20. Therefore, the hardware configuration of each of the entry terminal 26, the verify terminal 27, the approval terminal 28, and the foreign exchange server 20 may have unnecessary configurations deleted from the hardware configuration of the information processing apparatus 900 described below, or new configurations may be added.

[0134] FIG. 14 is a diagram showing the hardware configuration of an information processing apparatus 900 as an example of the foreign exchange server 20 according to an embodiment of the present invention. The information processing apparatus 900 includes a CPU (Central Processing Unit) 901, a ROM (Read Only Memory) 902, a RAM (Random Access Memory) 903, a host bus 904, a bridge 905, an external bus 906, an interface 907, an input device 908, an output device 909, a storage device 910, and a communication device 911.

[0135] The CPU 901 functions as an arithmetic processing unit and a control unit, and controls the overall operation within the information processing apparatus 900 according to various programs. Also, the CPU 901 may be a microprocessor. The ROM 902 stores programs, arithmetic parameters, etc. used by the CPU 901. The RAM 903 temporarily stores programs used in the execution of the CPU 901 and parameters that change as appropriate during the execution. These are interconnected by a host bus 904 composed of a CPU bus or the like.

[0136] The host bus 904 is connected to an external bus 906 such as a PCI (Peripheral Component Interconnect / Interface) bus via the bridge 905. Note that it is not necessarily required to separately configure the host bus 904, the bridge 905, and the external bus 906, and these functions may be implemented on one bus.

[0137] The input device 908 is composed of input means such as a mouse, keyboard, touch panel, buttons, microphone, switches, and levers for the user to input information, and an input control circuit that generates an input signal based on the user's input and outputs it to the CPU 901. A user who operates the information processing device 900 can input various data to the information processing device 900 or instruct processing operations by operating this input device 908.

[0138] The output device 909 includes, for example, display devices such as CRT (Cathode Ray Tube) display devices, liquid crystal displays (LCDs), OLED (Organic Light Emitting Diode) devices, lamps, and audio output devices such as speakers.

[0139] The storage device 910 is a device for storing data. The storage device 910 may include a storage medium, a recording device for recording data on the storage medium, a reading device for reading data from the storage medium, a deleting device for deleting data recorded on the storage medium, and the like. The storage device 910 is composed of, for example, an HDD (Hard Disk Drive). This storage device 910 drives a hard disk and stores programs and various data executed by the CPU 901.

[0140] The communication device 911 is a communication interface composed of, for example, a communication device for connecting to a network. Also, the communication device 911 may support either wireless communication or wired communication.

[0141] The hardware configuration example of the information processing device 900 as an example of the exchange server 20 according to an embodiment of the present invention has been described above.

[0142] <8. Conclusion> As described above, when the rollback of the verification data is determined based on the entry data including the result of the processing by the entry person for the image data according to an embodiment of the present invention and the verification data including the result of the processing by the verifier for the image data, a transmission control unit that determines an operator to be the rollback destination is provided. Further, one of the features is that the transmission control unit determines an operator to be the rollback destination based on the work status of the responsible verifier in charge of creating the verification data or the current time.

[0143] According to the above configuration, it becomes possible to determine an operator more suitable as the rollback destination of the verification data.

[0144] As described above, the preferred embodiments of the present invention have been described in detail with reference to the accompanying drawings, but the present invention is not limited to such examples. It is obvious that those having ordinary knowledge in the technical field to which the present invention pertains can conceive various modification examples or correction examples within the scope of the technical idea described in the claims, and it is naturally understood that these also belong to the technical scope of the present invention.

[0145] In addition, a series of processes by each device described in this specification may be realized using any of software, hardware, and a combination of software and hardware. The program constituting the software is, for example, provided inside or outside each device and is pre-stored in a non-transitory computer readable storage medium that can be read by a computer. Then, each program is read into the RAM when executed by a computer, for example, and is executed by a processor such as a CPU. The storage medium is, for example, a magnetic disk, an optical disk, a magneto-optical disk, a flash memory, or the like. Further, the above computer program may be distributed via a network, for example, without using a storage medium.

Explanation of Reference Numerals

[0146] 1 Foreign exchange system 20 Foreign exchange server (remittance management device) 221 Acquisition unit 222 Processing unit 223 Transmission control unit 26 Entry terminal 263 Acquisition unit 264 Processing unit 265 Output control unit 27 Verification terminal 273 Acquisition unit 274 Processing unit 275 Output control unit 28 Approval terminal 283 Acquisition unit 284 Processing unit

Claims

1. A transmission control unit that determines an operator to whom the verification data is to be returned when the return of the verification data is determined based on entry data including the result of processing by an entry person for image data and verification data including the result of processing by a verifier for the image data, comprising: The transmission control unit determines the operator to whom the verification data is to be returned based on the work status of the responsible verifier who created the verification data or the current time. An information processing apparatus.

2. When the transmission control unit determines that it is difficult for the responsible verifier to respond based on the work status of the responsible verifier or the current time, the transmission control unit determines the return destination to be an operator different from the responsible verifier. The information processing apparatus according to claim 1.

3. When the transmission control unit determines that it is difficult for the responsible verifier to respond, the transmission control unit determines the return destination to be a verifier different from the responsible verifier and instructs the recreation of the verification data. The information processing apparatus according to claim 2.

4. When the transmission control unit determines that it is difficult for the responsible verifier to respond, the transmission control unit determines the return destination to be the responsible entry person who created the entry data and instructs the recreation of the entry data. The information processing apparatus according to claim 2.

5. The transmission control unit determines an approver who approves the verification data recreated after the return based on the work status of the responsible approver who determined the return of the verification data or the current time. The information processing apparatus according to any one of claims 1 to 4.

6. When the transmission control unit determines that it is difficult for the responsible approver to respond based on the work status of the responsible approver or the current time, the transmission control unit determines the approval destination of the verification data recreated after the return to be an approver different from the responsible approver. The information processing apparatus according to claim 5.

7. The processing by the entry person and the processing by the verifier include a correction process for the character recognition result for the image data. The information processing apparatus according to any one of claims 1 to 6.

8. When it is determined to roll back the verification data based on the entry data including the result of the processing by the entry person for the image data and the verification data including the result of the processing by the verifier for the image data, determining an operator to whom the rollback is to be made including wherein the determining is to determine the operator to whom the rollback is to be made based on the work status of the responsible verifier in charge of creating the verification data or the current time further including An information processing method executed by a computer

9. A computer is provided with a transmission control unit that determines an operator to whom the rollback is to be made when it is determined to roll back the verification data based on the entry data including the result of the processing by the entry person for the image data and the verification data including the result of the processing by the verifier for the image data including wherein the transmission control unit determines the operator to whom the rollback is to be made based on the work status of the responsible verifier in charge of creating the verification data or the current time An information processing apparatus A program that functions as

10. An information processing apparatus and an operator terminal are provided wherein the information processing apparatus is provided with a transmission control unit that determines an operator to whom the rollback is to be made when it is determined to roll back the verification data based on the entry data including the result of the processing by the entry person for the image data and the verification data including the result of the processing by the verifier for the image data including wherein the transmission control unit determines the operator to whom the rollback is to be made based on the work status of the responsible verifier in charge of creating the verification data or the current time, and performs a rollback to the operator terminal used by the operator A system

Images