Hybrid Work Support Method and Hybrid Work Support System

Abstract

An information processing device 100: generates, on the basis of each piece of information about an office and facility, a display screen of a real office floor of which the layout matches an actual office and a display screen of a virtual office floor that is different from the actual office; discloses the display screens on a prescribed network; receives and holds a reservation for using the facility from a terminal 200 of an employee who desires to go to the actual office; receives a check-in operation from the terminal 200 when the employee arrives at the actual office; displays an icon of the employee on both of the reserved facility of the real office floor and a prescribed position on the virtual office floor; and receives the operation to start work from a terminal 200 of an employee who desires telework and displays an icon of the employee on the virtual office floor.

Description

Technical Field

[0001] The present invention relates to a hybrid work support method and a hybrid work support system.

Background Art

[0002] With the spread of the novel coronavirus infection, the introduction of telework in companies has rapidly advanced. Telework has many advantages, such as reducing commuting time and effort, and enabling people with certain circumstances such as caregiving and childcare to work flexibly. On the other hand, depending on the company or department, there are also emerging issues such as it being difficult to achieve predetermined efficiency and results when proceeding with work without face-to-face interaction with team members, communication tending to become insufficient, and the sense of unity within the organization decreasing.

[0003] Therefore, the importance of office work has been reexamined, and hybrid work has attracted attention as a way of working that can enjoy the advantages of both office work and telework while solving the problems of both.

[0004] In realizing the above-mentioned hybrid work, companies, while aiming to suppress the office area based on the (assumed) number of attendees, need to make the seats freely addressable. Therefore, these companies will newly consider introducing a system for seat reservation and attendance management in the office.

[0005] As a conventional technology corresponding to such a situation, for example, a technology that enables easy grasping of the situation of other employees (see Patent Document 1) has been proposed.

[0006] This technology relates to an information processing apparatus including a designation reception unit that receives a meeting designation, a person identification unit that identifies a person registered as a participant in the meeting, a position information acquisition unit that acquires position information indicating the position of the mobile terminal based on information on an access point to which the mobile terminal of the person identified by the person identification unit is connected, and a person information output unit that outputs person-related information regarding the person including the position information acquired by the position information acquisition unit.

[0007] In addition, an operator support system in a distributed and home-based call center (see Patent Document 2) that facilitates operator operation management corresponding to a distributed site such as a satellite office has also been proposed.

[0008] This technology includes a log state management means for managing a state in which an operator terminal logs on or off a network-provided CTI system via a communication line, and a response state management means for determining whether the operator terminal can respond to an inquiry from a customer. The response state management means relates to a system that determines at least one of the states of an operator of the operator terminal during response, waiting for response, away from the seat, or logged off.

Prior Art Documents

Patent Documents

[0009]

Patent Document 1

Patent Document 2

Summary of the Invention

Problems to be Solved by the Invention

[0010] As companies progress in introducing hybrid work, the workplaces of each employee in the company become diversified. This can lead to the emergence of risks that employees hardly needed to be aware of under the previous situation where all employees went to the office, such as "working remotely without reporting for work", "being unable to communicate smoothly", and "the business situation and physical and mental conditions being unclear". To avoid such risks, it is necessary to grasp the attendance and business status of employees working remotely, detect early signs of physical and mental discomfort, and take early countermeasures.

[0011] In addition, employees working remotely are likely to have a reduced sense of belonging to the company they work for, and as a result, cases leading to the outflow of excellent human resources continue unabated. Therefore, it is required to foster a sense of unity and improve the sense of belonging within the organization.

[0012] Therefore, in order to solve this problem, there is a move to fix the seats of each employee as they are in the virtual office constructed on the system and display the attendance status. However, in a company with a relatively large number of employees, the burden on the business and system of immediately responding to the entry, exit, and transfer of employees and maintaining the seat arrangements of each employee in the virtual office becomes excessive and cannot be a practical move.

[0013] Therefore, an object of the present invention is to provide a technology that can efficiently and at low cost support employees' hybrid work mode, enable accurate management of the employees' work status, etc., and foster a sense of unity within the organization to which they belong.

Means for Solving the Problem

[0014] The hybrid work support method of the present invention for solving the above problems is such that an information processing device includes a storage device that holds information on employees in a company, Used by the enterprise office Location, hierarchical structure, floor shape, departments arranged in the office area on each floor, information on the location of each department, and the office Including desks, chairs, and meeting rooms provided in of the Type, location floor, location information, users in the actual office, reservation status, object facility, and has a display screen that matches the layout of the actual office for the office From the information of and Extract the floor where the office is located and the floor shape, extract the arrangement of desks, chairs, and meeting rooms from the information of the facility, and place the object corresponding to the facility at the target position on the target floor. Regarding the office area in the office building where the enterprise actually occupies, that is, the actual office, the information on its floor and the arrangement of the facility is reproduced by objects on the web page to generate a virtual space called displays When generating, based on the information on the department and position of each employee indicated by the employee information in the enterprise and the existence area of the department in the actual office indicated by the office information, starting from a predetermined position in the existence area, arrange the seats of each employee belonging to the department in the order along the level of the position to generate the display screen,Generating a display screen of a virtual office floor different from the actual office, and publicly disclosing each display screen of the real office floor and the virtual office floor to the user terminals of the employees on a predetermined network; receiving a reservation for the use of a facility desired by an employee from the user terminal of an employee who wishes to go to the actual office and holding it in a storage device, receiving a check-in operation for the facility when the employee goes to the actual office from the user terminal, and displaying a predetermined icon called from the information of the employee at both the position of the reserved facility on the real office floor and a predetermined position on the virtual office floor where the department to which the employee belongs is set; receiving a work start operation on the user terminal of an employee who wishes to work remotely from the user terminal of the employee, and displaying a predetermined icon called from the information of the employee at a predetermined position on the virtual office floor where the department to which the employee belongs is set. In addition, the hybrid work support system of the present invention is for employees in a company, Used by the enterprise office Location, hierarchical structure, floor shape, departments arranged in the office area on each floor, information on the location of each department, and said office Including desks, chairs, and meeting rooms provided in of the facility Type, location floor, location information, users in the actual office, reservation status, object A storage device that holds each piece of information; the office From the information of The layout matches that of the actual office Extract the floor where the office is located and the floor shape, extract the arrangement of desks, chairs, and meeting rooms from the information of the facility, and place the object corresponding to the facility at the target position on the target floor. Regarding the office area in the office building where the enterprise actually occupies, that is, the actual office, the information on its floor and the arrangement of the facility is reproduced by objects on the web page to generate a virtual space called display screen When generating, based on the information on the department and position of each employee indicated by the employee information in the enterprise and the existence area of the department in the actual office indicated by the office information, starting from a predetermined position in the existence area, arrange the seats of each employee belonging to the department in the order along the level of the position to generate the display screen,Generating a display screen of a virtual office floor different from the actual office, and publicly presenting the display screens of the real office floor and the virtual office floor on a predetermined network to the user terminals of the employees; receiving, from the user terminals of the employees who wish to go to the actual office, a reservation for using a facility desired by the employee and storing it in a storage device, and receiving, from the user terminals, a check-in operation for the facility when the employee goes to the actual office, and displaying a predetermined icon called from the information of the employee at both the position of the reserved facility on the real office floor and a predetermined position on the virtual office floor where the department to which the employee belongs is set; and an arithmetic unit that receives, from the user terminals of the employees who wish to work remotely, a work start operation on the user terminal of the employee, and displays a predetermined icon called from the information of the employee at a predetermined position on the virtual office floor where the department to which the employee belongs is set, characterized by including an information processing device having the above.

Advantages of the Invention

[0015] According to the present invention, it is possible to efficiently and at low cost manage the work of employees in a hybrid work format, accurately manage the work status of the employees, etc., and foster a sense of unity within the organization to which they belong.

Brief Description of the Drawings

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Mode for Carrying Out the Invention

[0017] <System Configuration> Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. FIG. 1 is a diagram showing a configuration example of a hybrid work support system 10 of this embodiment. The hybrid work support system 10 shown in FIG. 1 is a computer system for supporting employees' work in a hybrid work format, enabling accurate management of the work status of such employees and fostering a sense of unity within the affiliated organization efficiently and at low cost.

[0018] Such a hybrid work support system 10 is mainly composed of a control server 100 and user terminals 200 that are connected to an appropriate network 1 such as the Internet or a LAN (Local Area Network) and can communicate with each other. However, the minimum configuration of the hybrid work support system 10 can be the control server 100.

[0019] Among these, the control server 100 is a server device operated by an organization with employees, such as a company or various organizations. More specifically, it is operated by a department responsible for employee management, such as the personnel department in the company. Of course, a form in which one control server 100 supports hybrid work by each employee of a plurality of organizations can also be assumed.

[0020] The control server 100 monitors each event such as the arrival / departure at the actual office, the start / end of remote work at home, etc., the work situation, overtime situation, or physical and mental condition of each employee via the user terminal 200 of the employee, and automates employee management.

[0021] In addition, the control server 100 generates and displays a real office floor and a virtual office floor in a virtual space on the network, and performs display control of icons corresponding to the above-mentioned events of each employee.

[0022] The real office floor is a virtual space that reproduces information such as the location floor, floor shape, desk, chair, and conference room arrangement of the office area, that is, the actual office, in the office building where the company actually occupies, for example, as an object on a WEB page.

[0023] In addition, the virtual office floor is basically an office that does not actually exist, different from the above-mentioned actual office, and is a virtual space for employees working remotely to explicitly exist on the network and secure a place. However, for employees who go to the actual office, control for icon display shall also be performed on the virtual office floor.

[0024] In such a virtual office floor, objects corresponding to facilities such as desks, chairs, cabinets, and meeting rooms are arranged according to the departments to which employees belong, and the department is virtually constructed.

[0025] On the other hand, the user terminal 200 is a terminal that can be used by each employee of the company, and specifically, devices such as a PC (Personal Computer), a tablet terminal, and a smartphone are assumed.

[0026] Such a user terminal 200 executes necessary processing such as accepting a predetermined operation from the employee regarding various events such as the employee's arrival at and departure from the actual office and attendance management operations during remote work (e.g., clocking in / out of work), and notifies the control server 100 of the result. As will be described later, the user terminal 200 is equipped with or can use a vital sensor 210 that senses the employee's vital signs, and can distribute the sensing data to the control server 100. <Hardware Configuration Example> Also, the hardware configuration of the devices constituting the hybrid work support system 10 is as follows. Among these devices, the control server 100 includes a storage device 101, a memory 103, a CPU 104, and a communication device 105.

[0027] Among these, the storage device 101 is a device composed of an appropriate non-volatile memory element such as a hard disk drive or an SSD (Solid State Drive).

[0028] Also, the memory 103 is a device composed of a volatile memory element such as a RAM (Random Access Memory).

[0029] Also, the CPU 104 is an arithmetic device that performs overall control of the device itself by reading the program 102 held in the storage device 101 into the memory 103 and executing it, and performs various determinations, calculations, and control processes.

[0030] Further, the communication device 105 is a network interface card that connects to Network 1 and is responsible for communication processing with other devices such as the user terminal 200.

[0031] In addition, the storage device 101 holds databases such as the personnel information DB 125, the office information DB 126, the facility information DB 127, and the employee information DB 128 that store the data necessary for executing the hybrid work support method of the present embodiment. Details of these databases will be described later.

[0032] Among the devices constituting the hybrid work support system 10, the user terminal 200 includes a storage device 201, a memory 203, a CPU 204, an input device 205, an output device 206, a communication device 207, and a camera unit 208.

[0033] Among these, the storage device 201 is a device composed of an appropriate non-volatile memory element such as a hard disk drive or an SSD (Solid State Drive).

[0034] Also, the memory 203 is a device composed of a volatile memory element such as a RAM (Random Access Memory).

[0035] Also, the CPU 204 is an arithmetic device that reads the program 202 held in the storage device 201 into the memory 203 and executes it to perform overall control of the device itself and perform various determinations, calculations, and control processes.

[0036] Also, the input device 205 is an input device such as a keyboard, a mouse, or a microphone that receives operations from employees.

[0037] Also, the output device 206 is an output device such as a display or a speaker that outputs the processing result of the CPU 204.

[0038] In addition, the communication device 207 is a network interface card that connects to the network 1 and is responsible for communication processing with other devices such as the control server 100.

[0039] In addition, the camera unit 208 executes a photographing operation on an appropriate code such as a two-dimensional barcode (printed on a paper medium or the like attached to a desk or chair) according to the operation of an employee, and provides the photographed data for code reading processing by the CPU 104. As a result of the reading process in cooperation with this camera unit 208, the control server 100 will acquire identification information unique to the desk or chair. <Example of data configuration> Subsequently, the devices constituting the hybrid work support system 10 of the present embodiment, for example, the databases used by the control server 100 will be described.

[0040] FIG. 4 is a diagram showing a configuration example of the personnel information DB 125 in the present embodiment. An example of this personnel information DB 125 is shown. The personnel information DB 125 is a database that accumulates personnel information such as the employment status, affiliated department, position, and evaluation of all employees, which are managed by the personnel department of the company.

[0041] Its data structure is a collection of records consisting of data such as the employment date, employment status, affiliated department, position, and evaluation, with the employee ID that uniquely identifies the employee as the key.

[0042] Subsequently, FIG. 5 shows the configuration of the office information DB 126 in the present embodiment. This office information DB 126 is a database that accumulates data such as the location, hierarchical structure, floor shape of the offices (including virtual office floors) used by the company, the departments arranged in the office areas on each floor, and the arrangement positions of the departments.

[0043] The data structure is a set of records that associates data such as the location of offices (including virtual office floors) used by a company, the hierarchical structure of the floors, the departments arranged in the office areas on each floor, and the arrangement positions of the departments, with the office ID that uniquely identifies the office as the key.

[0044] Subsequently, FIG. 6 shows the configuration of the facility information DB127 in the present embodiment. This facility information DB127 is a database that stores information on various facilities provided in the above-mentioned offices.

[0045] The data structure is a set of records that associates data such as the type of the facility (e.g., desk, chair, conference room, etc.), the floor where it is located, location information, the user in the actual office, and the reservation status, with the facility ID that uniquely indicates the facility as the key. In the above-mentioned "user" column, identification information (such as name and employee number) of an employee who is currently using the facility by making a reservation or performing a check-in operation on the same day is set.

[0046] Subsequently, FIG. 7 shows the configuration of the employee information DB128 in the present embodiment. This employee information DB128 is a database that stores various information of each employee.

[0047] The data structure is a set of records that associates data such as name, department to which the employee belongs, position, face photo, commuting / remote work status, clock-in time, seat reservation status, overtime hours, number of times of leaving on holidays, vital status, etc., with the employee ID that uniquely identifies the employee as the key. <Flow Example> Hereinafter, the actual procedure of the hybrid work support method in the present embodiment will be described with reference to the drawings. Various operations corresponding to the hybrid work support method described below are realized by programs read and executed by each device constituting the hybrid work support system 10 in its memory. And these programs are composed of codes for performing various operations described below.

[0048] FIG. 8 is a diagram showing an example of the flow of the hybrid work support method in this embodiment. In this case, based on each piece of information in the office information DB 126 and the facility information DB 127, the control server 100 generates a display screen of the real office floor whose layout matches the actual office and a display screen of a virtual virtual office floor different from the actual office (s10).

[0049] Note that the above-mentioned real office floor is a virtual space that reproduces information such as the floor where the office is located, the floor shape, the arrangement of desks, chairs, and meeting rooms in the office building or the like where the company actually occupies, for example, as an object on a web page.

[0050] Therefore, the control server 100 extracts from the office information DB 126 events such as the floor where the office is located and the floor shape, and extracts from the facility information DB 127 events such as the arrangement of desks, chairs, and meeting rooms, and arranges the corresponding objects (previously held in the storage device 101) at the target positions on the target floor.

[0051] In addition, different from the above-mentioned actual office, the virtual office floor is basically an office that does not actually exist, and is a virtual space for employees who work remotely to secure a place by explicitly showing their presence on the network. However, for employees who go to the actual office, control for displaying icons on the virtual office floor shall also be performed.

[0052] In such a virtual office floor, objects corresponding to facilities such as desks, chairs, cabinets, and meeting rooms are arranged according to the departments to which the employees belong, and the department is virtually constructed.

[0053] Therefore, the control server 100 extracts from the office information DB 126 events such as the location and floor shape of the virtual office floor, and also extracts from the facility information DB 127 events such as the desks, chairs, and meeting room arrangements placed on that floor, and arranges the corresponding objects (previously held in the storage device 101) at the target positions.

[0054] In addition, when generating the display screen of the real office floor, the control server 100, based on the department and position (job title) of each employee indicated by the information in the personnel information DB 125 and the employee information DB 128 in the company, and information such as the arrangement position of the department in the actual office and the floor shape, etc., starting from a predetermined position in the existence area (e.g., the desk on the window side at the arrangement position of the department), arranges the seats of each employee belonging to the department in the order along the high and low order of the job titles such as general manager → department head → section chief → supervisor → person in charge, and generates a display screen (see Fig. 9), which is preferable.

[0055] By performing such operations, every time the information in the personnel information DB 125 and the employee information DB 128 is updated, the seat layout on the real office floor will also be automatically updated to the correct state.

[0056] Subsequently, the control server 100 publishes each of the above-mentioned display screens of the real office floor and the virtual office floor (see Figs. 10 and 11) to the user terminals 200 of each employee via the network 1 (s11). That is, the control server 100 can function as a WEB server in the network 1.

[0057] In addition, the control server 100 accepts a reservation for the facility (e.g., seat or meeting room) desired by the employee from the user terminal 200 of the employee who wishes to go to the actual office (see Fig. 12), and holds this status in the facility information DB 127 (and the employee information DB 128) of the storage device 101 (s12). That is, the control server 100 manages the content for which seat reservations and the like have been made.

[0058] Subsequently, the control server 100 receives, from the user terminal 200, a check-in operation for the reserved facility when the employee actually goes to the office, and displays the icon (e.g., face image) called from the record regarding the employee in the employee information DB 128 at both the position of the reserved facility on the real office floor (see FIGS. 10 and 11) and the predetermined position of the virtual office floor where the department to which the employee belongs is set (s13).

[0059] When receiving the above check-in operation from the user terminal 200, the control server 100 receives, from the user terminal 200, the reading result of the code attached to the reserved facility by the employee who has gone to the real office. When the identification information of the reserved facility indicated by the code is included in the reservation information held for the facility in the facility information DB 127 of the storage device 101, it is determined that the employee has checked in to the reserved facility.

[0060] In addition, when the employee goes to the real office without making a reservation for using a seat on the real office floor, and the control server 100 receives, from the user terminal 200 of the employee, the reading result of the code (e.g., the one printed on the medium attached to the seat) of the seat without reservation (specified by the reservation status in the facility information DB 127), it is determined that the employee has checked in for the seat without reservation indicated by the code, and the reservation status is set in the facility information DB 127 and the employee information DB 128.

[0061] In addition, the control server 100 receives, from the user terminal 200 of an employee who wishes to work remotely, the work start operation (e.g., the clock-in operation in the attendance management user interface) on the user terminal 200 of the employee, and displays the icon (e.g., face image) called from the record of the employee in the employee information DB 128 at the predetermined position of the virtual office floor (see FIG. 10) where the department to which the employee belongs is set (s14).

[0062] In addition, when the control server 100 displays the above-mentioned icon, it is preferable to display an icon having at least one of characters, symbols, forms, and colors indicating at least one of the employment period (see FIG. 13), department affiliation, position, check-in status (obtained in the check-in reception process), and whether or not the employee is present at the actual office, as indicated by the information of the employee in the employee information DB 128.

[0063] The above-mentioned characters, symbols, forms, and colors are those that directly display events such as department affiliation, position, check-in status, and whether or not the employee is present at the actual office as text, that is, those that clearly indicate the events by "characters", "symbols" defined in advance for each type of the events, icon shapes defined in advance for each type of the events, that is, "forms", and "colors" defined in advance for each type of the events.

[0064] In addition, it is assumed that the control server 100 periodically acquires observation data from the vital sensor 210 that observes the physical and mental state of the employee from the user terminal 200 and stores the value in the vital status column in the employee information DB 128.

[0065] The observation data by the above-mentioned vital sensor 210 can be assumed to be values related to indicators such as pulse, blood pressure, respiration, and body temperature, but observation data related to other indicators may also be adopted.

[0066] In this case, the control server 100 compares the value in the vital status column in the employee information DB 128 with a predetermined reference value as the icon to be displayed for the employee, and determines the physical and mental state of the employee. For example, when the observation data of blood pressure is "150 / 100" and the predetermined reference value is "125 / 80", since the observation data exceeds the reference value, it can be determined that the blood pressure is on the high side and there may be excessive stress or an unfavorable eating habit.

[0067] Therefore, the control server 100 causes at least one of characters, symbols, forms, and colors to be additionally displayed (see FIG. 14) on the icon of the employee according to the determination result of such vital signs.

[0068] The above-mentioned characters, symbols, forms, and colors are those that directly display in text the event indicating whether the vital situation is favorable, that is, those that clearly indicate the event by "characters", "symbols" defined in advance for each type of the event, the icon shape defined in advance for each type of the event, that is, "form", and "color" defined in advance for each type of the event.

[0069] In addition, the control server 100 receives from the user terminal 200 of the employee a checkout operation (for example, a clock-in operation in the user interface for work attendance management) in either the real office floor or the virtual office floor, and executes either a process of deleting the icon displayed for the employee or replacing it with a checked-out form.

[0070] In this case, the control server 100 recognizes the timings of the check-in and checkout operations as the timings of the start and end of work of the employee, and stores the information in the storage device 101 as the clock-in information (information for work attendance management) regarding the employee in the employee information DB 128.

[0071] The control server 100 can calculate the working hours and overtime hours of the employee by aggregating the clock-in information collected in this way at regular intervals. Therefore, it is preferable that the control server 100 also causes the information on the working hours or overtime hours obtained in this way to be additionally displayed when displaying the above-mentioned icon (see FIG. 15). <Other functions> Note that the control server 100 can provide an employee search function based on the employee information DB 128. The flow based on this function will be described with reference to FIG. 16. For example, suppose an employee makes a search request using the user terminal 200 with identification information such as name and employee number, or information specifying the attributes of those employees as a key. In this case, the control server 100 receives the search request (including name, employee number, and attribute information) (s20). If the search request received here contains only the identification information (name or employee number) of the employee (s21: N), the control server 100 searches the employee information DB 128 with the identification information of the employee contained in the search request received here to identify the target employee (s22). In addition, the control server 100 identifies the location of the employee identified in s22, that is, the information on the floor where the employee is present or the facility where the employee has checked in (e.g., seat or conference room), based on the values in the "user" and "reservation status" columns of the facility information DB 127 (s23). The control server 100 responds to the above-mentioned user terminal 200 with the information on the employee and his / her location obtained in s21 (see FIG. 17) (s24), and ends the process. On the other hand, if the search request received in s20 contains only the attribute information (such as skills and hobbies) of the employee, or contains both identification information and attribute information (s21: Y), the control server 100 executes a search in the employee information DB 128 with the attribute information received from the user terminal 200 (e.g., acquired qualifications, work experience, hobbies, etc.) included in the search conditions, and identifies the employees associated with the attribute information (s25). The control server 100 searches and identifies the location of the employees obtained in the search in s25 above, that is, the employees having specific skills or hobbies, in the facility information DB 127 in the same manner as s23 (s26). In addition, the control server 100 responds to the above-mentioned user terminal 200 with the information on the employees having a predetermined attribute and their locations (the floor where they are present or the facility where they have checked in) identified in s25 and s26 (see FIG. 18) (s27), and ends the process.

[0072] By performing such operations, it becomes possible to locate employees working at a predetermined location on a real office floor or a virtual office floor, and to narrow down and search for employees having specific attributes (e.g., skills, hobbies, work history, etc.) among such employees.

[0073] Supervisors, personnel department staff, or leaders who want to form a new meeting or team, etc., can accurately and efficiently identify employees that match the purpose in a hybrid work environment and obtain the necessary information.

[0074] Also, in the case of employees who belong to multiple departments, there may be cases where the department to be displayed on the display screen of the real office floor changes depending on the situation. In that case, the control server 100 receives a department designation notification from the user terminal 200 of the employee, extracts information regarding the department from the personnel information DB 125, office information DB 126, facility information DB 127, and employee information DB 128, and based on the members belonging to the department and the number of them, generates a seat layout in which all the members can be seated on the display screen of the real office floor.

[0075] Also, the control server 100 shall display on the floor in the form of being seated on the above seat layout in order from the higher-ranking positions based on the position information of the members belonging to the department.

[0076] According to the hybrid work support method and the hybrid work support system of the present embodiment, it is possible to efficiently and at low cost respond to the work of employees in a hybrid work format and accurately manage the work status of the employees and foster a sense of unity in the organization to which they belong.

[0077] The following is at least clarified by the description in this specification. That is, in the hybrid work support method of the present embodiment, when the information processing device receives the check-in operation from the user terminal, it receives from the user terminal the reading result of the code attached to the reserved facility by the employee who has arrived at the actual office, and when the identification information of the reserved facility indicated by the code is included in the usage reservation information held in the storage device, it may be determined that the employee has checked in to the reserved facility.

[0078] According to this, it is possible to confirm the fact that the employee has actually arrived at the actual office and has surely visited and started using the reserved facilities (e.g., seats, meeting rooms, etc.), and to manage that event. As a result, it is possible to efficiently and at low cost support the employees' work in the hybrid work format, accurately manage the work status of the employees, etc., and foster a sense of unity within the organization to which they belong.

[0079] In the hybrid work support method of the present embodiment, when the information processing device receives, from the user terminal of the employee, the reading result of the code of the unreserved seat when the employee arrives at the actual office without making a reservation for using a seat on the real office floor by the employee, for the unreserved seat indicated by the code, it may be determined that the employee has checked in.

[0080] According to this, it is possible to flexibly respond to situations where an employee who has arrived at the actual office unexpectedly due to a schedule change or the like wants to secure a seat or meeting room to use, and to smooth their work performance. As a result, it is possible to efficiently and at low cost support the employees' work in the hybrid work format, accurately manage the work status of the employees, etc., and foster a sense of unity within the organization to which they belong.

[0081] In the hybrid work support method of the present embodiment, when the information processing apparatus displays the icon, at least one of characters, symbols, forms, and colors indicating at least one of the joining date based on the information of the employee, the department to which the employee belongs, the position, whether the employee has checked in based on the information obtained in connection with the acceptance process of the check-in operation, and whether the employee is present at the physical office may be displayed.

[0082] According to this, various attributes and situations of each employee can be confirmed immediately and clearly. As a result, it becomes possible to efficiently and at low cost manage the work of employees in a hybrid work format, accurately manage the work status of the employees, and foster a sense of unity within the organization to which they belong.

[0083] In the hybrid work support method of the present embodiment, the information processing apparatus may receive a check-out operation of the employee in either the real office floor or the virtual office floor from the user terminal of the employee, and execute either a process of deleting the icon displayed for the employee or a process of replacing it with a checked-out form.

[0084] According to this, it becomes possible to accurately capture and manage the usage status and attendance status of each employee's seat, meeting room, etc. As a result, it becomes possible to efficiently and at low cost manage the work of employees in a hybrid work format, accurately manage the work status of the employees, and foster a sense of unity within the organization to which they belong.

[0085] In the hybrid work support method of the present embodiment, the information processing apparatus may recognize the timings of the check-in and check-out operations as the timings of the start and end of work of the employee, and execute a process of storing the information in a storage device as attendance management information regarding the employee, and a process of also displaying information on working hours or overtime hours based on the attendance management information when displaying the icon.

[0086] According to this, the work situation and overtime hours of each employee are clarified, which may lead to appropriately implementing care for the physical and mental aspects of employees through work attendance management. As a result, it becomes possible to efficiently and at low cost manage the work situation of such employees accurately and foster a sense of unity within the organization to which they belong, in response to the hybrid work style of the employees.

[0087] In the hybrid work support method of this embodiment, the information processing apparatus may acquire observation data from a sensor that observes the physical and mental state of the employee, and display, as an icon to be displayed for the employee, an icon with at least any one of characters, symbols, forms, and colors indicating the physical and mental state.

[0088] According to this, the specific physical and mental state of each employee is clarified, which may lead to taking measures such as appropriate care and improvement of treatment by the manager of the employee. As a result, it becomes possible to efficiently and at low cost manage the work situation of such employees accurately and foster a sense of unity within the organization to which they belong, in response to the hybrid work style of the employees.

[0089] In the hybrid work support method of this embodiment, when the information processing apparatus generates the display screen of the real office floor, based on each piece of information including the department and position of each employee indicated by the employee information in the company and the existence area of the department in the real office indicated by the office information, starting from a predetermined position in the existence area, the seats of each employee belonging to the department are arranged in the order along the hierarchy of the positions to generate the display screen.

[0090] According to this, based on personnel information in the company, etc., it becomes possible for the system side to automatically generate seat arrangements, etc., taking into account the accurate presence or absence and department affiliation, etc. of each employee belonging to the company. As a result, it becomes possible to efficiently and at low cost manage the work situation of such employees accurately and foster a sense of unity within the organization to which they belong, in response to the hybrid work style of the employees.

[0091] In the hybrid work support method of this embodiment, when the information processing apparatus receives, from the user terminal, a search request specifying at least any one of the identification information, possessed skills, work experience, and hobbies of an employee as an attribute of the employee, based on each piece of information regarding the employee and the facility held in the storage device, a process of searching for a target employee having the attribute and the location of the target employee, and a process of responding to the user terminal with the information obtained regarding the target employee may be further executed.

[0092] According to this, it becomes possible to narrow down and search for the location of employees working at a predetermined location on a real office floor or a virtual office floor, and those having specific attributes (e.g., skills, hobbies, work history, etc.) among such employees. Persons in upper positions who manage employees, persons in charge of the personnel department, or leaders who are about to form a new meeting or team can accurately and efficiently identify employees that match the purpose in a hybrid work environment and obtain the necessary information. As a result, it becomes possible to efficiently and at low cost respond to the work of employees in a hybrid work format, and accurately manage the work status of such employees and foster a sense of unity within the organization to which they belong.

[0093] Further, in the hybrid work support system of this embodiment, when receiving the check-in operation from the user terminal, the arithmetic device receives, from the user terminal, the reading result of the code attached to the reserved facility by the employee who has come to the actual office, and when the identification information of the reserved facility indicated by the code is included in the reservation information held in the storage device, it may be determined that the employee has checked in to the reserved facility.

[0094] Also, in the hybrid work support system of the present embodiment, when the arithmetic device receives, from the employee's user terminal, a code reading result of an unreserved seat when the employee arrives at the actual office without making a reservation for using a seat on the real office floor by the employee, the arithmetic device may determine that the employee has checked in for the unreserved seat indicated by the code.

[0095] Also, in the hybrid work support system of the present embodiment, when displaying the icon, the arithmetic device may display an icon having at least one of characters, symbols, forms, and colors indicating at least one of the joining date, department, position based on the employee's information, whether the employee has checked in based on the information obtained along with the acceptance process of the check-in operation, and whether the employee is at the actual office.

[0096] Also, in the hybrid work support system of the present embodiment, the arithmetic device may receive, from the employee's user terminal, a check-out operation in either the real office floor or the virtual office floor by the employee, and execute either a process of deleting the icon displayed for the employee or a process of replacing it with a checked-out form.

[0097] Also, in the hybrid work support system of the present embodiment, the arithmetic device may recognize the timings of the check-in and check-out operations as the timings of the start and end of the employee's work, and execute a process of storing the information in a storage device as work attendance management information regarding the employee, and a process of also displaying information on working hours or overtime hours based on the work attendance management information when displaying the icon.

[0098] Also, in the hybrid work support system of the present embodiment, the arithmetic unit may acquire observation data from a sensor that observes the physical and mental state of the employee, and display an icon indicating the physical and mental state with at least one of characters, symbols, forms, and colors attached thereto as an icon to be displayed for the employee.

[0099] Also, in the hybrid work support system of the present embodiment, when generating the display screen of the real office floor, the arithmetic unit, based on each piece of information including the department and position of each employee indicated by the employee information in the company and the existence area of the department in the actual office indicated by the office information, starts from a predetermined position in the existence area and arranges the seats of each employee belonging to the department in the order along the hierarchy of the positions to generate the display screen.

[0100] Also, in the hybrid work support system of the present embodiment, when the arithmetic unit receives a search request specifying at least one of the identification information, possessed skills, work experience, and hobbies of an employee as an attribute of the employee from the user terminal, the arithmetic unit further executes a process of searching for a target employee having the attribute and the location of the target employee based on each piece of information regarding the employee and the facility held in the storage device, and a process of responding to the user terminal with the information obtained regarding the target employee.

Explanation of Signs

[0101] 1 Network 10 Hybrid Work Support System 100 Control Server (Hybrid Work Support Device) 101 Storage Device 102 Program 103 Memory 104 CPU (Arithmetic Unit) 105 Communication Device 125 Personnel Information DB 126 Office Information DB 127 Facility Information DB 128 Employee Information DB 200 User Terminal 201 Memory Device 202 Program 203 Memory 204 CPU (Arithmetic Unit) 205 Input Device 206 Output Device 207 Communication Device 208 Camera Unit 210 Vital Sensor

Claims

1. An information processing apparatus includes a storage device that holds information about employees in a company, the location, hierarchical structure, floor shape of the offices used by the company, the departments located in the office areas on each floor, the location information of each department, the types, location floors, location information of facilities including desks, chairs, and meeting rooms provided in the office, the users in the actual office, reservation status, and each information of objects; when generating a display screen, which is a virtual space that reproduces the information on the floor and the layout of the facilities in the office area, i.e., the actual office, in the office building where the company actually occupies, by extracting the location floor and floor shape for the real office floor whose layout matches the actual office from the information of the office, extracting the arrangement of desks, chairs, and meeting rooms from the information of the facilities, and arranging the objects corresponding to the facilities at the target positions on the target floor, based on each information of the department and position of each employee indicated by the information of the employees in the company and the existence area of the department in the actual office indicated by the information of the office, starting from a predetermined position in the existence area, arranging the seats of each employee belonging to the department in the order along the level of the position to generate the display screen, generating a display screen of a virtual virtual office floor different from the actual office, and publicly presenting each display screen of the real office floor and the virtual office floor on a predetermined network to the user terminals of the employees; receiving, from the user terminals of the employees who wish to go to the actual office, reservation requests for the facilities desired by the employees and holding them in the storage device, receiving, from the user terminals, check-in operations for the facilities when the employees go to the actual office, and displaying a predetermined icon called from the information of the employees at both the position of the reserved facilities on the real office floor and the predetermined position on the virtual office floor where the department of the employee is set; receiving, from the user terminals of the employees who wish to work remotely, the start-of-work operation on the user terminals of the employees, and displaying a predetermined icon called from the information of the employees at the predetermined position on the virtual office floor where the department of the employee is set. Each time information update regarding the employee information is performed, a process of automatically updating the seat layout of each employee on the real office floor, and among each of the employees, when a department designation notification is received from a user terminal of a person having multiple affiliated departments, among the information held regarding the department, each information of the employees, offices, and facilities of the department is extracted, and based on the members belonging to the department and the number of them, a seat layout where all of the members can be seated is generated on the display screen of the real office floor. A hybrid work support method characterized by executing the above. **Claim 2** The information processing apparatus When receiving the check-in operation from the user terminal, receives from the user terminal a reading result of a code attached to the reserved facility by the employee who has come to the actual office, and when the identification information of the reserved facility indicated by the code is included in the usage reservation information held by the storage device, determines that the employee has checked in to the reserved facility. The hybrid work support method according to claim 1, characterized by the above. **Claim 3** The information processing apparatus When the employee has come to the actual office without making a reservation for a seat on the real office floor by the employee, and when receiving a code reading result of an unreserved seat from the user terminal of the employee, determines that the employee has checked in for the unreserved seat indicated by the code. The hybrid work support method according to claim 2, characterized by the above. **Claim 4** The information processing apparatus When displaying the icon, displays an icon having at least any one of characters, symbols, forms, and colors indicating at least any one of the employment period, affiliated department, position based on the information of the employee, and whether the employee has checked in based on the information obtained along with the acceptance process of the check-in operation, and whether the employee is at the actual office. The hybrid work support method according to claim 1, characterized by the above. **Claim 5** The information processing apparatus receives from the user terminal of the employee a check-out operation in either the real office floor or the virtual office floor by the employee, and executes either a process of deleting the icon displayed for the employee or replacing it with a checked-out form. The hybrid work support method according to claim 1, characterized in that...

6. The information processing apparatus... recognizes the timings of the check-in and check-out operations as the timings of the start and end of work of the employee, and stores the information in a storage device as work attendance management information regarding the employee, and... when displaying the icon, also executes a process of displaying information on working hours or overtime hours based on the work attendance management information. The hybrid work support method according to claim 5, characterized in that...

7. The information processing apparatus... acquires observation data from a sensor that observes the physical and mental state of the employee, and displays an icon with at least one of characters, symbols, forms, and colors indicating the physical and mental state as an icon to be displayed regarding the employee. The hybrid work support method according to claim 1, characterized in that...

8. The information processing apparatus... when receiving a search request specifying at least one of the identification information, possessed skills, work experience, and hobbies of the employee as attributes of the employee from the user terminal, searches for the target employee having the attribute and the location of the target employee based on each information regarding the employee and the facility held in the storage device, and further executes a process of responding to the user terminal with the information obtained regarding the target employee. The hybrid work support method according to claim 1, characterized in that...

9. A storage device that holds information on employees in a company, the location, hierarchical structure, floor shape of the offices used by the company, departments arranged in the office areas on each floor, each information on the arrangement positions of the departments, and the types, location floors, location information, users in the actual office, reservation status, and objects of facilities including desks, chairs, and meeting rooms provided in the office; From the information of the office, extract the floor location and floor shape of the real office floor that matches the layout, extract the desk, chair, and conference room arrangements from the information of the facility, and place the object corresponding to the facility at the target position on the target floor. Regarding the office area in the office building where the company actually occupies, that is, the real office, when generating a display screen, which is a virtual space reproduced by objects on the web page, of the information on the floor and the arrangement of the facility, based on the department and position of each employee indicated by the employee information in the company, and the existence area of the department in the real office indicated by the office information, starting from a predetermined position in the existence area, arrange the seats of each employee belonging to the department in the order along the level of the position to generate the display screen, generate a display screen of a virtual virtual office floor different from the real office, and publicly display each display screen of the real office floor and the virtual office floor on a predetermined network to the user terminals of the employees. Receive a reservation for the use of the facility desired by the employee from the user terminal of the employee who wishes to go to the real office and store it in the storage device, receive a check-in operation for the facility when the employee goes to the real office from the user terminal, and display a predetermined icon called from the employee information at both the position of the reserved facility on the real office floor and the predetermined position on the virtual office floor where the department of the employee is set. Receive a work start operation on the user terminal of the employee from the user terminal of the employee who wishes to work remotely, and display a predetermined icon called from the employee information at the predetermined position on the virtual office floor where the department of the employee is set. Automatically update the seat layout of each employee on the real office floor every time information update regarding the employee information is performed. When receiving a notification of department designation from the user terminal of an employee who has multiple departments, extract the information of the employees, offices, and facilities of the department from the information held regarding the department, and based on the members belonging to the department and the number of them,An arithmetic unit that executes a process of generating a seat layout in which all of the members can be seated on the display screen of the real office floor A hybrid work support system characterized by including an information processing apparatus having the above.

10. When the arithmetic unit... receives the check-in operation from the user terminal... receives from the user terminal the reading result of the code attached to the reserved facility by the employee who has come to the actual office, and determines that the employee has checked in to the reserved facility when the identification information of the reserved facility indicated by the code is included in the reservation information held in the storage device. The hybrid work support system according to claim 9, characterized in that...

11. The arithmetic unit is... When the employee arrives at the physical office without making a reservation for a seat on the physical office floor by the employee, and the arithmetic unit receives a code reading result of an unreserved seat by the user terminal of the employee, for the unreserved seat indicated by the code, it determines that the employee has checked in. The hybrid work support system according to claim 10, characterized in that...

12. The arithmetic unit is... When displaying the icon, it displays an icon having at least one of characters, symbols, forms, and colors indicating at least one of the joining date, department, position based on the employee's information, whether the employee has checked in based on the information obtained along with the acceptance process of the check-in operation, and whether the employee is present at the physical office. The hybrid work support system according to claim 9, characterized in that...

13. The arithmetic unit is... Receives a check-out operation of the employee on either the physical office floor or the virtual office floor from the user terminal of the employee, and executes either a process of deleting the icon displayed for the employee or replacing it with a checked-out form. The hybrid work support system according to claim 9, characterized in that...

14. The arithmetic unit is... Recognizes the timings of the check-in and check-out operations as the timings of the employee's work start and work end, stores the information in a storage device as attendance management information for the employee, and when displaying the icon, also executes a process of displaying information on working hours or overtime hours based on the attendance management information. The hybrid work support system according to claim 13, characterized in that...

15. The arithmetic unit is... Acquires observation data from a sensor that observes the physical and mental state of the employee, and as an icon displayed for the employee, displays an icon with at least one of characters, symbols, forms, and colors indicating the physical and mental state attached. The hybrid work support system according to claim 9, characterized in that...

16. The arithmetic unit is... When a search request specifying at least any one of the identification information, possessed skills, work experience, and hobbies of the employee as the attributes of the employee is received from the user terminal, based on each information regarding the employee and the facility held in the storage device, a process of searching for a target employee having the attribute and the location of the target employee is performed, and a process of responding to the user terminal with the information obtained regarding the target employee is further executed. The hybrid work support system according to claim 9, characterized in that.

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