Information Processing Apparatus, Program, and Information Processing Method

Abstract

To allow for appropriately determining a mechanic to be offered an opportunity to do heavy maintenance.SOLUTION: An information processing device 1 is provided, comprising a control unit configured to perform steps of acquiring a request for heavy maintenance and responding to the request by determining a mechanic to be assigned with the heavy maintenance on the basis of heavy maintenance experience data of mechanics.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present disclosure relates to an information processing apparatus, a program, and an information processing method.

Background Art

[0002] Conventionally, a technique for assisting in the replacement work of parts of an excavator using smart glasses has been known (for example, Patent Document 1).

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] In the above background art, how to determine the operator has not been considered.

[0005] In view of such circumstances, an object of the present disclosure is to provide an information processing apparatus, a program, and an information processing method that can appropriately determine which mechanic to provide with an opportunity for major overhaul.

Means for Solving the Problems

[0006] An information processing apparatus according to an embodiment of the present disclosure is an information processing apparatus including a control unit, and the control unit acquires a request for major overhaul, and determines a mechanic who performs the major overhaul from major overhaul experience data of mechanics according to the request, and executes operations including this.

[0007] A program according to an embodiment of the present disclosure is for a computer as an information processing apparatus, To obtain a request for major maintenance, According to the request, determine a maintenance technician who will perform the major maintenance from the major maintenance experience data of maintenance technicians, and execute an operation including this.

[0008] An information processing method according to an embodiment of the present disclosure is an information processing method by an information processing apparatus, including obtaining a request for major maintenance, and according to the request, determining a maintenance technician who will perform the major maintenance from the major maintenance experience data of maintenance technicians. It includes.

Advantages of the Invention

[0009] According to the information processing apparatus, program, and information processing method according to an embodiment of the present disclosure, it is possible to appropriately determine which maintenance technician to provide with the opportunity for major maintenance.

Brief Description of the Drawings

[0010]

Figure 1

Figure 2

Figure 3

Figure 4

Figure 5

Figure 6

Modes for Carrying Out the Invention

[0011] FIG. 1 is a schematic diagram of an information processing system S according to the present embodiment. The information processing system S includes an information processing apparatus 1 and a user terminal 2 that can communicate with each other via a network NW. The network NW includes, for example, a mobile communication network and the Internet.

[0012] In FIG. 1, for simplicity of explanation, only one information processing apparatus 1 and one user terminal 2 are illustrated. However, the number of each of the information processing apparatus 1 and the user terminal 2 is not limited to this. For example, the processing executed by the information processing apparatus 1 of the present embodiment may be executed by a plurality of information processing apparatuses 1 that are distributed and arranged.

[0013] An outline of the processing executed by the information processing apparatus 1 of the present embodiment will be described. The control unit 11 of the information processing apparatus 1 executes operations including acquiring a request for major maintenance and determining a maintenance technician who performs major maintenance from the major maintenance experience data of the maintenance technicians according to the request. With this configuration, the information processing apparatus 1 can appropriately determine which maintenance technician to provide the opportunity for major maintenance according to the major maintenance experience.

[0014] The information processing apparatus 1 is installed in a facility such as a data center. The information processing apparatus 1 is a computer such as a server belonging to a cloud computing system or other computing systems.

[0015] With reference to FIG. 2, the internal configuration of the information processing apparatus 1 will be described in detail.

[0016] The information processing apparatus 1 includes a control unit 11, a communication unit 12, and a storage unit 13. Each component of the information processing apparatus 1 is communicably connected to each other via, for example, a dedicated line.

[0017] The control unit 11 includes, for example, one or more general-purpose processors including a CPU (Central Processing Unit) or an MPU (Micro Processing Unit). The control unit 11 may include one or more dedicated processors specialized for specific processing. Instead of including a processor, the control unit 11 may include one or more dedicated circuits. The dedicated circuit may be, for example, an FPGA (Field-Programmable Gate Array) or an ASIC (Application Specific Integrated Circuit). The control unit 11 transmits and receives any information via the communication unit 12.

[0018] The communication unit 12 includes a communication module corresponding to one or more wired or wireless LAN (Local Area Network) standards for connecting to the network NW. The communication unit 12 may include a module corresponding to one or more mobile communication standards including LTE (Long Term Evolution), 4G (4th Generation), or 5G (5th Generation). The communication unit 12 may include a communication module or the like corresponding to one or more short-range communication standards or specifications including Bluetooth (registered trademark), AirDrop (registered trademark), IrDA, ZigBee (registered trademark), Felica (registered trademark), or RFID. The communication unit 12 transmits and receives any information via the network NW.

[0019] The storage unit 13 includes, for example, a semiconductor memory, a magnetic memory, an optical memory, or a combination of at least two of these, but is not limited thereto. The semiconductor memory is, for example, a RAM or a ROM. The RAM is, for example, an SRAM or a DRAM. The ROM is, for example, an EEPROM. The storage unit 13 may function as, for example, a main storage device, an auxiliary storage device, or a cache memory. The storage unit 13 may store the information of the results analyzed or processed by the control unit 11. The storage unit 13 may store various information related to the operation or control of the information processing apparatus 1. The storage unit 13 may store a system program, an application program, and embedded software, etc. The storage unit 13 may be provided outside the information processing apparatus 1 and accessed from the information processing apparatus 1. The storage unit 13 includes the maintenance technician DB and the request DB described later.

[0020] The user terminal 2 is a terminal operated by a user. The user terminal 2 is, for example, a mobile device such as a mobile phone, a smartphone, a wearable device, or a tablet. As an alternative example, the user terminal 2 may be a general-purpose device such as a PC or a dedicated device. "PC" is an abbreviation for personal computer.

[0021] The internal configuration of the user terminal 2 will be described in detail with reference to FIG. 3.

[0022] The user terminal 2 includes a control unit 21, a communication unit 22, a storage unit 23, a display unit 24, and an input unit 25. Each component of the user terminal 2 is communicably connected to each other via, for example, a dedicated line.

[0023] The description of the hardware configuration of the control unit 21, the communication unit 22, and the storage unit 23 of the user terminal 2 may be the same as the description of the hardware configuration of the control unit 11, the communication unit 12, and the storage unit 13 of the information processing apparatus 1. The description here is omitted.

[0024] The display unit 24 is, for example, a display. The display is, for example, an LCD or an organic EL display. "LCD" is an abbreviation for liquid crystal display. "EL" is an abbreviation for electro luminescence. Instead of being provided in the user terminal 2, the display unit 24 may be connected to the user terminal 2 as an external output device. As the connection method, for example, any method such as USB, HDMI (registered trademark), or Bluetooth (registered trademark) can be used.

[0025] The input unit 25 is, for example, a physical key, a capacitive key, a pointing device, a touch screen provided integrally with the display, or a microphone. The input unit 25 receives an operation for inputting information used for the operation of the user terminal 2. Instead of being provided in the user terminal 2, the input unit 25 may be connected to the user terminal 2 as an external input device. As the connection method, for example, any method such as USB, HDMI (registered trademark), or Bluetooth (registered trademark) can be used. "USB" is an abbreviation for Universal Serial Bus. "HDMI (registered trademark)" is an abbreviation for High-Definition Multimedia Interface.

[0026] Hereinafter, the processing executed in the information processing system S of the present embodiment will be described in detail. Here, as an example, a mechanic who performs the major maintenance of the aircraft is determined. The major maintenance may indicate maintenance at a predetermined location, maintenance that takes a longer time than a predetermined value, maintenance with a higher importance than a predetermined value, or maintenance performed after a predetermined number of flights. The "predetermined value" in the "maintenance that takes a longer time than a predetermined value" may be the time interval (for example, 1 to 6 hours) between flights during normal operation. The major maintenance may be performed using VR (Virtual Reality) technology or AR (Augmented Reality) technology, etc., or may be performed on an actual aircraft. In this way, an opportunity for major maintenance training is provided to the mechanic.

[0027] The aircraft includes various airplanes. The aircraft is equipped with a communication function and an information processing function, and may be connected to the network NW via a mobile communication network.

[0028] The aircraft may be a vertical takeoff and landing aircraft that obtains lift and thrust by electric rotors, so-called eVTOL (electric Vertical Take Off and Landing). The eVTOL has a cabin approximately the same size as a passenger car that can accommodate one or more passengers, and a mechanism including one or more electric rotors for generating lift and thrust. The eVTOL may be a tilt type aircraft. The eVTOL is at least partially controlled by the Visual Flight Rules (VFR). The eVTOL includes a drive mechanism including a motor for driving the electric rotors, a control device, and a battery for supplying power to the drive mechanism. The wings of the eVTOL include a plurality of nacelles and batteries. The battery here may include battery-related components. The aircraft may be controlled by the Instrument Flight Rules (IFR).

[0029] The object of major maintenance may be, for example, the battery, engine, or cockpit of the aircraft.

[0030] As shown in FIG. 4, in the maintenance technician DB of the storage unit 13, past major maintenance experience data is stored in association with each maintenance technician. The major maintenance experience data includes the maintenance date when maintenance was performed in the past, the maintenance location where maintenance was performed, and information indicating whether a predetermined number of training times are satisfied for the maintenance location.

[0031] When the control unit 11 of the information processing device 1 acquires a major maintenance request from an arbitrary terminal such as the user terminal 2, it determines a maintenance technician who performs major maintenance from the major maintenance experience data. Specifically, as shown in FIG. 5, the control unit 11 stores the content of the request in the request DB of the storage unit 13 in association. Specifically, the scheduled maintenance date, the scheduled maintenance location, and the required number of people required for major maintenance are stored in association with the major maintenance request ID.

[0032] In the request R01, the control unit 11 refers to the scheduled maintenance date, the scheduled maintenance location, and the required number of personnel. The control unit 11 extracts from the maintenance technician database maintenance technicians who have performed maintenance on the same maintenance location as the scheduled maintenance location (here, the battery). The number of the extracted maintenance technicians is equal to or greater than the required number of personnel. In the example shown in FIGS. 4 and 5, at least one of the maintenance technicians M01 and M02 with battery maintenance experience is extracted. The control unit 11 determines that at least one of the maintenance technicians M01 and M02 is the maintenance technician who will perform the overhaul.

[0033] As an additional example, the control unit 11 may extract from the maintenance technician database maintenance technicians with a short period from the date of past maintenance on the same location as the scheduled maintenance location to the scheduled maintenance date. Here, the maintenance technician M02 who performed maintenance on June 20, 2021, which is the latest, is extracted. The control unit 11 determines that the maintenance technician M02 is the maintenance technician who will perform the overhaul.

[0034] As an additional example or an alternative example, in the request R01, the control unit 11 refers to the scheduled maintenance location and the required number of personnel. When the control unit 11 determines that the scheduled maintenance location is a predetermined location (here, the battery as an example), it extracts from the maintenance technician database maintenance technicians who have performed maintenance on the same maintenance location as the scheduled maintenance location. Here, the maintenance technicians M01 and M02 are extracted. The required number of personnel is one. However, as shown in FIG. 4, the maintenance technician M02 has not completed the predetermined number of training sessions for the battery. The control unit 11 determines that the number of maintenance technicians exceeding the required number of one person (here, the maintenance technicians M01 and M02) are the maintenance technicians who will perform the overhaul.

[0035] When the control unit 11 determines one or more maintenance technicians who will perform the overhaul, it notifies the user terminal 2 of the determined one or more maintenance technicians. The user terminal 2 outputs the determined one or more maintenance technicians by voice or on the screen display.

[0036] Referring to FIG. 6, the information processing method by the control unit 11 of the information processing apparatus 1 will be described.

[0037] In step S1, the control unit 11 acquires a request for major maintenance from an arbitrary terminal.

[0038] In step S2, the control unit 11 determines a maintenance technician who will perform the major maintenance from the major maintenance experience data of the maintenance technicians according to the request.

[0039] In step S3, the control unit 11 notifies the determined maintenance technician to the user terminal 2. Step S3 is optional.

[0040] As described above, according to the present embodiment, the control unit 11 of the information processing apparatus 1 executes operations including acquiring a request for major maintenance and determining a maintenance technician who will perform the major maintenance from the major maintenance experience data of the maintenance technicians according to the request. With this configuration, the information processing apparatus 1 can appropriately determine which maintenance technician to provide with the opportunity for major maintenance according to the major maintenance experience.

[0041] Also according to the present embodiment, the object of major maintenance includes an eVTOL or the battery of an eVTOL. Since the number of takeoffs and landings of an eVTOL is relatively large, the frequency of major maintenance is high. Therefore, a large number of maintenance technicians are required. However, the opportunity for training using a real eVTOL may be limited. However, the information processing apparatus 1 of the present embodiment can appropriately allocate the opportunity for major maintenance according to the major maintenance experience.

[0042] Also according to the present embodiment, the major maintenance is performed using AR technology. With this configuration, the information processing apparatus 1 can provide the maintenance technician with the opportunity for major maintenance at low training costs.

[0043] Also according to the present embodiment, the operation of the control unit 11 includes determining, as the maintenance technician who will perform the major maintenance, a maintenance technician who has previously performed maintenance on the same location as the location of the major maintenance indicated by the request. With this configuration, the control unit 11 can dispatch an experienced maintenance technician for major maintenance.

[0044] Further, according to the present embodiment, the operation includes determining, as a maintenance technician who performs heavy maintenance, a maintenance technician whose period from the day when maintenance was performed on the same location as the maintenance scheduled location indicated in the request to the maintenance scheduled date indicated in the request is short. With this configuration, the information processing device 1 can train maintenance technicians in a short period of time and improve heavy maintenance technology.

[0045] Further, according to the present embodiment, when it is determined that the maintenance scheduled location indicated in the request is a predetermined location, the operation includes extracting a maintenance technician who has performed maintenance on the same maintenance location as the heavy maintenance location indicated in the request, and when it is determined that among the extracted maintenance technicians, there is a maintenance technician who does not meet a predetermined number of training times, determining, as maintenance technicians who perform heavy maintenance, a number of maintenance technicians exceeding the required number indicated in the request. With this configuration, the information processing device 1 can dispatch experienced maintenance technicians for heavy maintenance, and at the same time, can provide an opportunity for heavy maintenance to less experienced maintenance technicians.

[0046] It should be noted that although the present disclosure has been described based on the drawings and examples, those skilled in the art may make various modifications and alterations based on the present disclosure. Additionally, changes can be made without departing from the spirit of the present disclosure. For example, the functions included in each means or each step can be rearranged so as not to be logically contradictory, and a plurality of means or steps can be combined into one or divided.

[0047] For example, in the above-described embodiment, a program that executes all or part of the functions or processes of the information processing apparatus 1 can be recorded on a computer-readable recording medium. The computer-readable recording medium includes a non-transitory computer-readable medium, and examples thereof include a magnetic recording device, an optical disk, a magneto-optical recording medium, or a semiconductor memory. The distribution of the program is performed, for example, by selling, transferring, or lending a portable recording medium such as a DVD (Digital Versatile Disc) or a CD-ROM (Compact Disc Read Only Memory) on which the program is recorded. The distribution of the program may also be performed by storing the program in the storage of an arbitrary server and transmitting the program from the arbitrary server to another computer. The program may also be provided as a program product. The present disclosure can also be realized as a program executable by a processor.

[0048] The computer stores, for example, a program recorded on a portable recording medium or a program transferred from a server, once, in the main memory device. Then, the computer reads the program stored in the main memory device with the processor and executes the processing according to the read program with the processor. The computer may directly read the program from the portable recording medium and execute the processing according to the program. The computer may sequentially execute the processing according to the received program each time the program is transferred from the server to the computer. The processing may be executed by a so-called ASP-type service that realizes the function only by execution instructions and result acquisition without transferring the program from the server to the computer. "ASP" is an abbreviation for application service provider. The program includes information for use in processing by an electronic computer that conforms to the program. For example, data that is not a direct instruction to the computer but has a property that defines the processing of the computer corresponds to "something conforming to the program".

Explanation of Signs

[0049] S Information Processing System NW Network 1 Information Processing Device 11 Control Unit 12 Communication Unit 13 Memory Unit 2 User Terminal 21 Control Unit 22 Communication Unit 23 Memory Unit 24 Display Unit 25 Input Unit

Claims

1. An information processing apparatus, comprising a control unit, wherein the control unit: obtains a request for major maintenance; determines a maintenance technician to perform the major maintenance from the major maintenance experience data of maintenance technicians according to the request; In the information processing apparatus that executes operations including: The operations include: Determining, as the maintenance technician to perform the major maintenance, a maintenance technician who has previously maintained the same location as the major maintenance location indicated in the request, and whose period from the date of previous maintenance of the same location as the planned maintenance location indicated in the request to the planned maintenance date indicated in the request is short.

2. An information processing apparatus, comprising a control unit, wherein the control unit: obtains a request for major maintenance; determines a maintenance technician to perform the major maintenance from the major maintenance experience data of maintenance technicians according to the request; In the information processing apparatus that executes operations including: The operations include: When it is determined that the planned maintenance location indicated in the request is a predetermined location, extracting maintenance technicians who have previously maintained the same maintenance location as the major maintenance location indicated in the request; When it is determined that among the extracted maintenance technicians, there are maintenance technicians who do not meet the predetermined number of training sessions, determining, as the maintenance technicians to perform the major maintenance, a number of maintenance technicians exceeding the required number indicated in the request. An information processing apparatus including the above.

3. In the information processing apparatus according to Claim 1 or Claim 2, The object of the major maintenance includes an eVTOL.

4. In the information processing apparatus according to Claim 3, The object of the major maintenance includes the battery of the eVTOL.

5. In the information processing apparatus according to any one of Claims 1 to 4, The major maintenance is performed using AR technology.

6. Causing a computer as an information processing apparatus to obtain a request for major maintenance; determine a maintenance technician to perform the major maintenance from the major maintenance experience data of maintenance technicians according to the request; In a program that executes operations including: The operations include: A program including determining, as the maintenance technician who performs the major maintenance, a maintenance technician who has previously performed maintenance on the same location as the major maintenance location indicated in the request, and whose period from the date of previous maintenance on the same location as the major maintenance scheduled location indicated in the request to the major maintenance scheduled date indicated in the request is short.

7. A computer as an information processing device, acquiring a request for major maintenance, and determining, in response to the request, a maintenance technician who performs the major maintenance from major maintenance experience data of maintenance technicians, In a program for causing an operation including the above to be executed, the operation includes when it is determined that the major maintenance scheduled location indicated in the request is a predetermined location, extracting a maintenance technician who has previously performed maintenance on the same maintenance location as the major maintenance location indicated in the request, and when it is determined that among the extracted maintenance technicians, there is a maintenance technician who does not meet a predetermined number of training times, determining, as the maintenance technician who performs the major maintenance, a number of maintenance technicians exceeding the required number indicated in the request, A program including the above.

8. In the program according to claim 6 or claim 7, the object of the major maintenance includes an eVTOL. A program.

9. In the program according to claim 8, the object of the major maintenance includes the battery of the eVTOL. A program.

10. In the program according to any one of claims 6 to 9, the major maintenance is performed using AR technology. A program.

11. An information processing method by an information processing device, including acquiring a request for major maintenance, and determining, in response to the request, a maintenance technician who performs the major maintenance from major maintenance experience data of maintenance technicians, In an information processing method including the above, An information processing method including determining, as the maintenance technician who performs the major maintenance, a maintenance technician who has previously performed maintenance on the same location as the major maintenance location indicated in the request, and whose period from the date of previous maintenance on the same location as the major maintenance scheduled location indicated in the request to the major maintenance scheduled date indicated in the request is short.

12. An information processing method by an information processing device, including acquiring a request for major maintenance, and determining, in response to the request, a maintenance technician who performs the major maintenance from major maintenance experience data of maintenance technicians, In an information processing method including the above, When it is determined that the maintenance scheduled location indicated in the request is a predetermined location, extract maintenance technicians who have performed maintenance on the same maintenance location as the re-maintenance location indicated in the request. When it is determined that the extracted maintenance technicians include those who do not meet the predetermined number of training sessions, determine a number of maintenance technicians exceeding the required number indicated in the request as the maintenance technicians who will perform the re-maintenance. An information processing method including the above.

13. In the information processing method according to claim 11 or claim 12, The object of the re-maintenance is an information processing method including eVTOL.

14. In the information processing method according to claim 13, The object of the re-maintenance includes the battery of the eVTOL, which is an information processing method.

15. In the information processing method according to any one of claims 11 to 14, The re-maintenance is performed using AR technology, which is an information processing method.

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