Evacuation support system, evacuation support program, and evacuation support method

Abstract

To provide an evacuation support system that allows a resident of a rental house to perform procedures for evacuation without being required to check a state of the house under presence of a manager of the house, in evacuation.SOLUTION: In an evacuation support system, a resident who is to evacuate from a rental house operates a resident terminal 1 for residents of the house to input first state information on a state of an inside of the house, and sends the first state information to a server device 2 via a network 3. The server device 2 receives the first state information, stores the information, and then registers completion of procedures for evacuation.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present invention relates to a departure support system that enables a tenant of a rental property to complete the departure procedure without checking the condition of the property under the supervision of the property manager when the tenant vacates the property.

Background Art

[0002] Conventionally, it has been common to rent apartments, condominiums, detached houses, etc. When a tenant vacates the rented house, it is common to carry out the departure procedure such as checking the condition of the property in the presence of the tenant and the property manager of the property, and then handing over the keys and the property. However, in order to hand over the property, it is necessary to adjust the schedule for the handover between the tenant and the manager. Therefore, as a manager, when the departures of multiple tenants overlap at the same time, it has been difficult to adjust the schedule, or the time and labor required to move to the property for the handover procedure may be a heavy burden.

[0003] Also, the tenant and the manager often do not know each other. For the tenant, it may be a great psychological burden to check the condition of the property with an unfamiliar manager in the property. Thus, when a tenant of a rental property vacates, there is a need to complete the departure procedure without checking the condition of the property under the supervision of the property manager.

Summary of the Invention

Problems to be Solved by the Invention

[0004] The present invention is intended to solve such problems. That is, an object of the present invention is to provide a departure support system that enables a tenant of a rental property to complete the departure procedure without checking the condition of the property under the supervision of the property manager when the tenant vacates the property.

Means for Solving the Problems

[0005] According to the present invention, the above object is [1] A departure support system comprising an occupant terminal operated by an occupant of a rental property and a server device capable of communicating with the occupant terminal, the system comprising: a first state information receiving means for receiving first state information regarding the state inside the property input by an operation on the occupant terminal of an occupant scheduled to depart; and a first state information storing means for storing the received first state information in the server device; [2] The departure support system according to [1], further comprising an administrator terminal operated by an administrator of the rental property and / or a constructor terminal operated by a constructor who restores the rental property after departure to a state where the next occupant can move in, and further comprising a first state information display means for displaying the received first state information on the administrator terminal and / or the constructor terminal; [3] The departure support system according to [1] or [2], further comprising an administrator terminal operated by an administrator of the rental property and / or a constructor terminal operated by a constructor who restores the rental property after departure to a state where the next occupant can move in, and further comprising a determination information receiving means for receiving determination information regarding whether the first state information input by an operation on the administrator's administrator terminal or the constructor's constructor terminal satisfies a predetermined condition; [4] The departure support system according to [1] or [2], further comprising an administrator terminal operated by an administrator of the rental property and / or a constructor terminal operated by a constructor who restores the rental property after departure to a state where the next occupant can move in, and further comprising a second state information receiving means for receiving second state information regarding the state inside the property input by an operation on the administrator's administrator terminal or the constructor's constructor terminal; [5] The departure support system according to [4], further comprising a condition determination means for determining whether the first state information satisfies a predetermined condition based on the received second state information; [6] When the first state information satisfies a predetermined condition, the departure time of the occupant is set based on the time when the first state information was received by the first state information receiving means, and when the first state information does not satisfy the predetermined condition, the departure time is set to a time after the departure time set based on the time when the first state information was received. The departure support system according to any one of [1], [2], [3] and [5]; [7] The moving-out support system according to [6], further comprising moving-out cost calculation means for calculating the moving-out cost of the occupant based on the set moving-out time; [8] The moving-out support system according to any one of [1] to [7], wherein the first state information regarding the state of the property is information regarding scratches, dirt, and / or damage in the property caused by the fault of the occupant at the time of occupancy; [9] The moving-out support system according to any one of [1] to [8], further comprising cost storage means for storing in association the state of the property and the cost for bringing the state to a state that can be handed over to the next occupant, and cost calculation means for calculating the moving-out cost according to the input first state information based on the state of the property stored in the cost storage means and the cost stored in association with the state;

[10] The moving-out support system according to [9], wherein the first state information reception means receives a selection of image data corresponding to the actual scratches, dirt, and / or damage in the property from a plurality of pre-registered image data regarding scratches, dirt, and / or damage in the property, and the cost calculation means calculates the moving-out cost according to the selected image data regarding scratches, dirt, and / or damage in the property;

[11] The moving-out support system according to [9], wherein the first state information reception means receives image data regarding the actual scratches, dirt, and / or damage in the property, and the cost calculation means calculates the moving-out cost according to the received image data regarding the actual scratches, dirt, and / or damage in the property;

[12] The moving-out support system according to any one of [9] to

[11] , wherein the cost calculation means calculates the cost for bringing each room and / or each predetermined location in the property to a state that can be handed over to the next occupant, and calculates the moving-out cost by adding the calculated costs. When the first state information reception means receives a selection of a plurality of image data corresponding to the actual scratches, dirt, and / or damage in the property for the same room and / or the same predetermined location, the cost calculation means calculates the highest cost among the costs corresponding to the received plurality of image data as the cost for bringing the same room and / or the same predetermined location to a state that can be handed over to the next occupant;

[13] A departure support program executed by a server device in a departure support system including an occupant terminal operated by an occupant of a rental property and a server device capable of communicating with the occupant terminal, the server device being a first state information receiving means for receiving first state information regarding the state inside the property input by an operation on the occupant terminal of the occupant scheduled to depart, and a departure support program that functions as a first state information storage means for storing the received first state information in the server device;

[14] A departure support method executed in a departure support system including an occupant terminal operated by an occupant of a rental property and a server device capable of communicating with the occupant terminal, the method including a first state information receiving step of receiving first state information regarding the state inside the property input by an operation on the occupant terminal of the occupant scheduled to depart, and a first state information storage step of storing the received first state information in the server device; can be achieved by.

Effect of the Invention

[0006] According to the present invention, an object is to provide a departure support system that enables a tenant of a rental property to perform departure procedures without having to confirm the condition of the property under the supervision of the property manager when the tenant moves out.

Brief Description of the Drawings

[0007]

Figure 1

Figure 2

Figure 3

Figure 4

Figure 5

Figure 6

Figure 7

Figure 8

Embodiments for Carrying Out the Invention

[0008] Hereinafter, embodiments of the present invention will be described, but the present invention is not limited to the following embodiments unless it is contrary to the gist of the present invention.

[0009] FIG. 1 is a block diagram showing the configuration of an evacuation support system according to an embodiment of the present invention. As shown in the figure, the evacuation support system is composed of an occupant terminal 1, a server device 2, a communication network 3, a manager terminal 4, and a constructor terminal 5. The occupant terminal 1 operated by the occupant can be communicatively connected to the server device 2 via the communication network 3. Also, the evacuation support system may be composed of a plurality of occupant terminals 1.

[0010] Further, the manager terminal 4 is operated by a manager who manages the property (for example, a person in charge of a property management company), and may be a stationary type installed in an office of the management company or the like, or a portable type carried by the manager when the manager moves. The constructor terminal 5 is operated by a constructor (a person in charge of a construction company) who repairs the property after evacuation and restores it to a state where the next occupant can move in, and like the manager terminal 4, it may be a stationary type installed in an office of the management company or the like, or a portable type carried by the manager when the manager moves.

[0011] The evacuation support system may include both the administrator terminal 4 and the constructor terminal 5, or may include only one of the administrator terminal 4 and the constructor terminal 5. The administrator terminal 4 and the constructor terminal 5 can be communicatively connected to the server device 2 via the communication network 3.

[0012] The resident terminal 1 is not particularly limited as long as it is a computer device having a display screen and an input unit. For example, a conventional mobile phone, a tablet terminal, a smartphone, a desktop or notebook personal computer, etc. can be mentioned. Similarly, the administrator terminal 4 and the constructor terminal 5 are not particularly limited as long as they are computer devices having a display screen and an input unit.

[0013] FIG. 2 is a block diagram showing the configuration of the resident terminal according to an embodiment of the present invention. The resident terminal 1 includes a control unit 11, a RAM 12, a storage unit 13, a graphic processing unit 14, a communication interface 15, and an interface unit 16, which are connected by an internal bus respectively.

[0014] The control unit 11 is composed of a CPU and a ROM. The control unit 11 executes the program stored in the storage unit 13 to control the resident terminal 1. The RAM 12 is a work area of the control unit 11. The storage unit 13 is a storage area for storing programs and data. The control unit 11 reads the program and data from the RAM 12 for processing. The control unit 11 outputs a drawing command to the graphic processing unit 14 by processing the program and data loaded into the RAM 12.

[0015] The graphic processing unit 14 is connected to the display unit 18. The display unit 18 has a display screen 19. When the control unit 11 outputs a drawing command to the graphic processing unit 14, the graphic processing unit 14 outputs a video signal for displaying an image on the display screen 19. Here, the display unit 18 may be a touch panel having a touch sensor.

[0016] The communication interface 15 can be connected to the communication network 3 wirelessly or by wire, and can transmit and receive data with the server device 2 via the communication network 3. The data received via the communication interface 15 is loaded into the RAM 12 and subjected to arithmetic processing by the control unit 11. An external memory 17 (for example, an SD card, etc.) is connected to the interface unit 16.

[0017] The administrator terminal 4 and the constructor terminal 5 have the same configuration as the resident terminal 1. For example, they are composed of a control unit, a RAM, a storage unit, a graphic processing unit, a communication interface, and an interface unit, and are connected by an internal bus respectively.

[0018] FIG. 3 is a block diagram showing the configuration of a server device corresponding to at least one of the embodiments of the present invention. The server device 2 includes at least a control unit 21, a RAM 22, a storage unit 23, and a communication interface 24, and they are connected by an internal bus respectively.

[0019] The control unit 21 is composed of a CPU and a ROM, executes the program stored in the storage unit 23, and controls the server device 2. The control unit 21 also includes an internal timer for measuring time. The RAM 22 is a work area of the control unit 21. The storage unit 23 is a storage area for storing programs and data. The control unit 21 reads the program and data from the RAM 12, and performs program execution processing based on the information received from the resident terminal 1, etc.

[0020] Before using the moving-out support system, the resident applies to the property management company to move out of the rented property. The resident submits an application form filled with necessary information such as the property name, room number, contractee, contractee's contact information, planned moving-out date, desired contract end date, etc. to the management company by FAX, mail, or e-mail.

[0021] The management company that has received the application issues the URL of the website where the application program for the resident to use the move-out support system can be downloaded and conveys the URL to the resident. The resident can access the URL issued from the resident terminal 1 and download the application program for using the move-out support system.

[0022] In addition, if the number of years the resident has lived is equal to or more than a predetermined period, it may not be necessary to issue the URL. When the number of years of residence is long, there tends to be more scratches and damages that occurred at the time of move-in. Therefore, in some cases, it may be preferable to conduct the property handover procedure between the resident and the administrator without using the move-out support system.

[0023] The resident shall be in a state where the move-out is completed by removing their belongings from the rented property on or before the scheduled move-out date and only delivering the keys. After reaching such a state, the resident uses the downloaded move-out support system to perform the procedures for completing the move-out.

[0024] Next, the information input process in the move-out support system will be described. FIG. 4 is a diagram showing a flowchart of the information input process in the move-out support system according to an embodiment of the present invention. First, the resident starts the application program downloaded to the resident terminal 1 and accesses the server device 2 to log in to the move-out support system (step S1).

[0025] The resident operates the resident terminal 1 to agree to the terms of use of the move-out support system and inputs necessary information such as the name of the lessee of the property to be vacated (step S2). The entered lessee name is transmitted to the server device 2 and stored in the storage means such as the RAM and storage unit of the server device 2.

[0026] Next, a message asking the resident to send image data of an identity document or a lease contract is displayed on the display screen of the resident terminal 1. The resident operates the resident terminal 1 to send the image data of the identity document or the lease contract to the server device 2 (step S3). The transmitted image data is stored in storage means such as the RAM and storage unit of the server device 2.

[0027] The image data transmitted from the resident terminal 1 may be pre-shot and saved by the camera function of the resident terminal 1, or the camera function may be activated during the execution of this application program to use the shot image data. Also, regarding the image data of the identity document and the lease contract, the resident can be requested to send a plurality of image data. For example, when sending an identity document such as a driver's license, the resident can be requested to send the image data of each side of the front and back. Or, when sending a lease contract, the resident can be requested to send the image data of each page, or a part of the pages, of the lease contract covering multiple pages.

[0028] In step S3, when the image data of the identity document or the lease contract is sent, a message asking the resident to input the address of the property under the contract is displayed on the display screen of the resident terminal 1. The resident operates the resident terminal 1 to input the address of the property to be vacated (step S4). The input property address is sent to the server device 2 and stored in storage means such as the RAM and storage unit of the server device 2.

[0029] In step S4, when the property address is input, a message asking the resident to input the number of years of residence in that property is displayed on the display screen of the resident terminal 1. The resident operates the resident terminal 1 to input the number of years of residence (step S5). On the display screen of the resident terminal 1, options such as "less than 2 years", "2 to less than 4 years", "4 to less than 6 years", and "6 years or more" are displayed, and the resident can select an answer from these options.

[0030] For example, according to the length of residence of the occupant, the cost at the time of departure borne by the occupant can be changed. Specifically, the shorter the length of residence of the occupant, the higher the cost at the time of departure, and the longer the length of residence of the occupant, the lower the cost at the time of departure can be set. The input length of residence is transmitted to the server device 2. The transmitted length of residence is stored in storage means such as the RAM and storage unit of the server device 2.

[0031] In step S5, when the length of residence is input, a message asking the occupant to input whether there is a defect in the facilities is displayed on the display screen of the occupant terminal 1. The occupant inputs whether there is a defect in the facilities within the property (step S6). Examples of facilities include a shoe box, a bathroom dryer, a washing machine, an air conditioner, a closet, etc. On the display screen of the occupant terminal 1, options such as "shoe box", "bathroom dryer", "washing machine", "air conditioner", "closet", and "no defect" are displayed, and the occupant can select an answer from these options. Note that the items displayed as options on the display screen of the occupant terminal 1 can be automatically changed according to the property targeted for departure.

[0032] The occupant can select not only one option but also two or more options from among a plurality of options for the facilities with defects. For example, two options, "bathroom dryer" and "air conditioner", can be selected. However, when "no defect" is selected, other options cannot be selected. The input answer is transmitted to the server device 2 and stored in storage means such as the RAM and storage unit of the server device 2.

[0033] In step S6, when an input is made regarding the defect in the facilities, a message asking for an input regarding whether smoking is allowed is displayed on the display screen of the occupant terminal 1. The occupant operates the occupant terminal 1 to input whether smoking is allowed (step S7). Options of "yes" and "no" are displayed on the display screen of the occupant terminal 1, and either option is selected by the occupant.

[0034] If the occupant smokes inside the property, it is necessary to clean the interior so that odors and the like generated indoors due to smoking disappear. Therefore, the cost of such cleaning is added to the expenses borne by the occupant when leaving. The information on whether smoking has occurred is transmitted to the server device 2 and stored in storage means such as the RAM and storage unit of the server device 2.

[0035] In step S7, when the input of whether smoking has occurred is completed, a message asking for an input regarding whether a pet is kept is displayed on the display screen of the occupant terminal 1. The occupant operates the occupant terminal 1 to input whether a pet is kept (step S8). On the display screen of the occupant terminal 1, options of "Yes" and "No" are displayed, and either option is selected by the occupant. The information on whether a pet is kept that has been input is transmitted to the server device 2 and stored in storage means such as the RAM and storage unit of the server device 2.

[0036] In step S8, when the input of whether a pet is kept is completed, a message asking for an input of information regarding scratches, dirt, or damage is displayed on the display screen of the occupant terminal 1. The occupant inputs whether there are scratches, dirt, or damage caused by the occupant's negligence on the floor, walls, etc. of the property (step S9). On the display screen of the occupant terminal 1, options such as "Scratches", "Dirt", "Damage", and "None" are displayed as options, and the occupant can select an answer from these options. The answer input in step S9 is transmitted to the server device 2 and stored in storage means such as the RAM and storage unit of the server device 2.

[0037] In step S10, it is determined at the occupant terminal 1 or the server device 2 whether "Scratches", "Dirt", or "Damage" was selected in step S9. If "Scratches", "Dirt", or "Damage" was selected in step S9 (Yes in step S10), the process proceeds to step S11. If "None" was selected in step S9 (No in step S10), the process proceeds to step S15 without going through steps S11 to S14.

[0038] When "Scratches", "Dirt", or "Damage" is selected in step S9, a message is displayed asking the resident to enter the degree of the scratches, dirt, or damage. The resident operates the resident terminal 1 and enters the degree of the scratches, dirt, or damage (step S11). For example, when "Scratches" is selected in step S9, multiple images with different degrees of pre-registered scratches are displayed on the display screen of the resident terminal 1. The resident can select an image that seems to be of the same degree as the actual scratches in the property to be vacated from among these multiple images. With such a configuration, the resident can accurately register the actual degree of scratches in the departure support system. In step S11, the input answer is sent to the server device 2 and stored in storage means such as the RAM and storage section of the server device 2.

[0039] Also, when "Dirt" is selected in step S9, multiple images with different degrees of pre-registered dirt are displayed on the display screen of the resident terminal 1, and the resident can select an image that seems to be of the same degree as the actual dirt in the property to be vacated from among these multiple images. Similarly, when "Damage" is selected in step S9, multiple images with different degrees of damage are displayed, and the resident can select an image that seems to be of the same degree as the actual damage in the property to be vacated from among these multiple images.

[0040] Depending on the image indicating the degree of scratches, dirt, or damage selected in step S11, the cost borne by the resident at the time of departure also changes. For example, nine images with different degrees of scratches are registered, and the larger the degree of scratches of the image selected by the resident, the higher the cost to be borne at the time of departure. Similarly for dirt and damage, the greater the degree of the dirt or damage, the higher the cost to be borne at the time of departure can be set. In this case, it may be classified into three categories such as three images with a relatively small degree of scratches, three images with a medium degree of scratches, and three images with a large degree of scratches, and when images of the same classification are selected, the cost to be borne at the time of departure may be made the same.

[0041] In step S11, when the degree of scratches, dirt, or damage is input, a message is displayed asking for an input as to which room in the property where the scratches, dirt, or damage is located. The occupant operates the occupant terminal 1 to input which room the scratches, dirt, or damage input in step S11 is in (step S12). On the display screen of the occupant terminal 1, options such as "entrance", "kitchen", "living room", "bath / toilet", "closet", "western-style room 1", "western-style room 2" are displayed as options, and the occupant can select an answer from these options.

[0042] Note that according to the property to be vacated, the items regarding the rooms displayed as options on the display screen of the occupant terminal 1 can also be configured to be automatically changed. In step S12, the input answer is transmitted to the server device 2 and stored in the storage means such as the RAM and storage section of the server device 2.

[0043] In step S12, when it is input which room the scratches, dirt, or damage input in step S11 is in, a message is displayed asking for an input as to which location in that room the scratches, dirt, or damage is located. The occupant operates the occupant terminal 1 to input which location in the room selected in step S12 the scratches, dirt, or damage input in step S11 is in (step S13). On the display screen of the occupant terminal 1, options such as "ceiling / wall", "floor", "others" are displayed as options, and the occupant can select an answer from these options. In step S13, the input answer is transmitted to the server device 2 and stored in the storage means such as the RAM and storage section of the server device 2.

[0044] In step S13, when it is required to input where in the room the scratch, stain or damage entered in step S11 is located, a message is displayed asking to transmit the image data of the location where the scratch, stain or damage is present. The occupant operates the occupant terminal 1 to transmit the image data to the server device 2 (step S14). The image data regarding the scratch, stain or damage transmitted from the occupant terminal 1 may be the one that has been previously photographed and saved by the camera function of the occupant terminal 1, or the one that is photographed by activating the camera function during the execution of this application program. The transmitted image data is stored in storage means such as the RAM and storage unit of the server device 2.

[0045] Note that in this embodiment, for the scratches, stains, and damages occurring within the property, as a process for reporting from the occupant to the evacuation support system, the processes of steps S9 to S14 are executed. Among these, in step S11, a plurality of images with different degrees of pre-registered scratches, stains, and damages are selected, and further, in step S14, the image data regarding the scratches, stains, and damages is transmitted to the server device 2. However, it is also possible to omit step S11 and execute only steps S9, S12, S13, and S14.

[0046] When the processes of steps S11 to S14 are completed, the process returns to step S9, and again, a message asking for the input of information regarding scratches, stains or damages is displayed on the display screen of the occupant terminal 1. If there are scratches, stains or damages other than those already input in steps S11 to S14, the processes of steps S9 to S14 are repeatedly executed for the remaining scratches, stains or damages. When the occupant has finished inputting regarding all scratches, stains and damages, in step S9, the occupant selects the option of "none" displayed on the display screen of the occupant terminal 1.

[0047] When the option of "none" is selected in step S9 (No in step S10), the repetitive processing from steps S9 to S14 is terminated, and based on the information transmitted from the resident terminal 1, the server device 2 calculates the moving-out cost (step S15).

[0048] The calculated moving-out cost can be a provisional estimate rather than a finalized moving-out cost. After the moving-out procedures other than the cost settlement are completed, a person in charge of either the management company or the construction company visits the property to be vacated at a later date to check the condition of the property entered by the resident. If the information on scratches, dirt, damage, etc. in the property reported by the resident using the moving-out support system is different from the actual condition of the property, the moving-out cost can be recalculated according to the actual condition of the property again.

[0049] The calculated moving-out cost is transmitted to the resident terminal 1 and displayed on the display screen of the resident terminal 1 (step S16). Through the processing of these steps S1 to S16, the resident can not only know the cost required for moving out, but also complete the moving-out procedures other than the payment of the cost without the handover of the property under the supervision of the administrator, etc.

[0050] Next, the display screen 19 of the resident terminal 1 in the moving-out support system of the present invention will be described. FIG. 5 is a diagram showing an example of the display screen of the resident terminal according to the embodiment of the present invention. FIG. 5 shows the display screen when the input of the number of years of residence in step S5 and the input of the equipment malfunction in S6 are executed. When the address of the property is input by the resident in step S4, a question 32a and options 33a are displayed together with a question mark 31a. The question 32a is displayed as "Please tell me the number of years of residence". The options 33a are displayed as "Less than 2 years", "2 to less than 4 years", "4 to less than 6 years", "6 years or more". The resident can select any one of these options 33a. When the resident selects any one of the options 33a, the selected answer is displayed.

[0051] If the occupant selects "less than 2 years" from Option 33a, "less than 2 years" will be displayed as Answer 34a. After Answer 34a is displayed, Question 32b and Option 33b will be displayed together with the Questioner Mark 31b. Question 32b is displayed as "Is there any equipment defect?". As Option 33b, "Shoe box", "Bathroom dryer", "Washing machine", "Air conditioner", "Closet", "No defect" are displayed. The occupant can select any one of these Options 33b. When the occupant selects any one of Options 33b, the selected answer will be displayed. If the occupant selects "Bathroom dryer" from Options 33b, "Bathroom dryer" will be displayed as Answer 34b.

[0052] In FIG. 5, the display screen when performing the input of the number of years of residence in Step S5 and the input regarding the equipment defect in S6 is shown. However, according to each step of Steps S2 to S14, questions, messages, and options are displayed. When the occupant operates the occupant terminal 1 and answers the displayed questions and messages, the next questions, messages, or options will be displayed.

[0053] Next, the cost calculation process in Step S15 will be explained. FIG. 6 is a diagram showing a flowchart of the cost calculation process in the moving-out support system according to the embodiment of the present invention. First, in Steps S9 to S14, for each of the pieces of information regarding a plurality of scratches, dirt, and damages transmitted from the occupant terminal 1, based on the cost table, the repair cost for making it in a state that can be handed over to the next occupant is calculated (Step S21).

[0054] The cost table stores by associating the state within the property with the cost required to bring it to a state that can be handed over to the next occupant. The cost table is set in the RAM, storage unit, etc. of the server device 2. Also, not only one type of cost table is set, but a plurality of different cost tables are provided for each type of room such as the entrance, kitchen, living room, bathroom / toilet, closet, Western-style room, Japanese-style room, etc. Even for the same room, a plurality of different cost tables are provided for each location that requires repair of the ceiling, walls, floor, etc. Furthermore, even for the same type of room and the same location, a plurality of different cost tables are provided for each type of defect such as scratches, dirt, and damage. That is, a plurality of different cost tables are set according to the type of room, the location that requires repair of the room, and the type of defect.

[0055] In these cost tables, the state of scratches, dirt, or damage within the property is stored in association with the repair cost required to bring these defective states to a state that can be handed over to the next occupant. For example, in step S11, if a 9-level image indicating the degree of scratches, dirt, or damage can be selected, the repair cost corresponding to each level is set in the cost table.

[0056] FIG. 7 is a diagram showing an example of a cost table according to an embodiment of the present invention. The cost table 40 stores by associating the degree of scratches 41 with the cost 42 for repairing the scratches. The numbers "1" to "9" of the degree of scratches 41 in FIG. 7 respectively correspond to, for example, the images of scratches selected in step S11, and the smaller the number, the smaller the degree of scratches. According to the cost table 40 in FIG. 7, the same amount is set for the first to third levels with a relatively small degree of scratches, the same amount is set for the fourth to sixth levels with a medium degree of scratches, and the same amount is set for the seventh to ninth levels with a large degree of scratches. For example, if it is input and transmitted to the server device that there are scratches at the fourth level in step S11, the cost will be "5,000 yen".

[0057] Note that the cost table 40 does not have the same cost 42 set for every three levels as shown in FIG. 7, and different costs 42 may be set for all nine levels. Further, the cost 42 set in these cost tables 40 may be the cost per unit area. In this case, the repair cost is calculated by multiplying the cost per unit area by the area of the floor, wall, or ceiling of the room that needs to be repaired.

[0058] In step S21, for each of the plurality of pieces of information regarding scratches, dirt, and damage transmitted from the resident terminal 1, after calculating the repair cost, the calculated costs are totaled (step S22).

[0059] Note that if there are multiple scratches in the same location in the same room, it can be specified as a cost assuming that there is only one scratch in this location in this room. This is because even when repairing multiple scratches, if they are in the same location in the same room, the labor required for repair does not change. Similarly, if there are multiple dirt marks in the same location in the same room, it can be specified as a cost assuming that there is only one dirt mark in this location in this room. Also, similarly, if there are multiple damages in the same location in the same room, it can be specified as a cost assuming that there is only one damage in this location in this room.

[0060] Also, when there are multiple scratches in the same location in the same room, the highest cost among those scratches may be specified as the cost for repairing that location in that room. Similarly, when there are multiple dirt marks in the same location in the same room, the highest cost among those dirt marks may be specified as the cost for repairing that location in that room, and when there are multiple damages in the same location in the same room, the highest cost among those damages may be specified as the cost for repairing that location in that room. Furthermore, when there are multiple scratches, dirt marks, or damages in the same location in the same room, the highest cost among those scratches, dirt marks, and damages may be specified as the cost for repairing that location in that room.

[0061] This is because the effort required to repair one location remains largely the same whether there is one or multiple scratches, dirt, or damages. In this case, in step S21, the cost for repairing scratches, dirt, and damages is calculated for each room and / or each predetermined location within the property. In step S22, the calculated repair costs for each room and / or each predetermined location within the property are totaled.

[0062] Next, not only the repair costs for scratches, dirt, and damages obtained by totaling in step S22, but also the addition of cleaning costs and cross replacement costs due to smoking, the addition of repair costs for malfunctioning facilities, the addition of unpaid rent, the subtraction of the deposit to be returned to the tenant, etc., other costs are added or subtracted (step S23), and the settlement costs for leaving are calculated. Note that if the tenant has entered into a rent guarantee with restoration to the original state, since the restoration costs are subrogated and represented, all or part of the rent, cleaning costs, cross replacement costs, repair costs due to the tenant's fault, rent, etc. can be excluded from the calculated settlement costs.

[0063] Note that in steps S21 to S23 described above, the cost for repairing scratches, dirt, and damages is calculated according to the image indicating the degree of scratches, dirt, and damages selected in step S11. However, in step S14, based on the image data transmitted from the tenant terminal 1 to the server device 2, the cost for repairing scratches, dirt, and damages can be calculated. In this case, in the server device 2, the image data transmitted to the server device 2 in step S14 is analyzed by image analysis, and by specifying which stage in the cost table 40 the degree of scratches, dirt, or damages is, the repair cost can be calculated. Also, the image analysis may be configured to be executed by a program that has learned machine learning by deep learning.

[0064] Next, the determination process of whether the information regarding the state within the property transmitted by the tenant terminal 1 in the departure support system of the present invention is appropriate will be explained. FIG. 8 is a diagram showing a flowchart of the determination process in the departure support system according to the embodiment of the present invention.

[0065] Through the processes of steps S2 to S14, when the server device 2 receives information regarding the state inside the property, it is registered in the server device 2 that the procedures for departure other than the settlement of expenses have been completed. After the procedures for departure other than the settlement of expenses are completed, the administrator or the constructor visits the property after the departure, and checks whether the information regarding the state inside the property transmitted from the resident terminal 1 matches the actual state inside the property, or whether the information regarding the state inside the property transmitted from the resident terminal 1 indicates a state better than the actual state inside the property.

[0066] When the administrator starts a dedicated application program on the administrator terminal 4 and accesses the server device 2 to log in to the departure support system, or when the constructor logs in to the departure support system on the constructor terminal 5 (step S31), the administrator terminal 4 or the constructor terminal 5 makes a transmission request to the server device 2 to transmit the information regarding the state inside the property that was input on the resident terminal 1 and transmitted to the server device 2 from the server device 2 to the administrator terminal 4 or the constructor terminal 5 (step S32). When the server device 2 receives the transmission request 2 (step S33), the information regarding the state inside the property is transmitted from the server device 2 to the administrator terminal 4 or the constructor terminal 5 (step S34).

[0067] When the administrator terminal 4 or the constructor terminal 5 receives the information regarding the state inside the property (step S35), the received information regarding the state inside the property is displayed on the display screen (step S36). More specifically, as the information regarding the state inside the property reported by the resident, the presence or absence of equipment defects input in step S6, the presence or absence of smoking input in step S7, the presence or absence of pet breeding input in step S8, and the information such as scratches, stains, or damages caused by the negligence of the resident input in steps S9 to S14 are transmitted from the server device 2 and displayed on the display screen of the administrator terminal 4 or the constructor terminal 5.

[0068] The manager or constructor compares the information about the state inside the property displayed on the display screen with the actual state inside the property, and checks whether the information about the state inside the property transmitted from the resident terminal 1 satisfies a predetermined condition (that is, whether it matches the actual state inside the property, or whether the state inside the property transmitted from the resident terminal 1 indicates a better state than the actual state inside the property). As a result, the manager or constructor inputs the result of the determination as to whether or not the predetermined condition is satisfied into the manager terminal 4 or the constructor terminal 5 (step S37). The input determination result is transmitted to the server device 2 (step S38). Next, the server device 2 receives the result of the determination as to whether or not the predetermined condition transmitted in step S38 is satisfied (step S39).

[0069] Note that in steps S32 to S39, the configuration is such that the manager or constructor determines whether the information about the state inside the property transmitted from the resident terminal 1 satisfies a predetermined condition, inputs it into the manager terminal 4 or the constructor terminal 5, and transmits it to the server device 2. However, the following configuration can be adopted.

[0070] After the evacuation procedure by the evacuation support system is completed, the manager or constructor checks for scratches, dirt, or damage inside the property. The manager or constructor activates the camera function of the manager terminal 4 or the constructor terminal 5, takes pictures of the scratches, dirt, or damage, and transmits the obtained image data to the server device 2. Based on the transmitted image data, the server device 2 can determine whether the information about the state inside the property transmitted by the resident terminal 1 satisfies a predetermined condition. For example, image analysis is performed on the image data transmitted from the manager terminal 4 or the constructor terminal 5 and compared with the image data selected in step S11 to determine whether the predetermined condition is satisfied.

[0071] When the information on the state inside the property transmitted from the resident terminal 1 to the server device 2 meets the predetermined conditions (YES in step S40), the time when the information on the state inside the property is input by the resident terminal 1 or transmitted to the server device 2 is set as the departure time of the resident (step S41). On the other hand, when the information on the state inside the property transmitted from the resident terminal 1 to the server device 2 does not meet the predetermined conditions (NO in step S40), it remains the departure date set when the departure application was made.

[0072] Next, based on the set departure time, the server device 2 calculates the fees that the resident should pay to the management company or the settlement amount such as the key money that the administrator should return to the resident (step S42). Thus, the series of processes in steps S31 to S42 ends.

[0073] With such a configuration, if the information on the state inside the property is transmitted from the resident terminal 1 to the server device 2 earlier than the departure date set when the departure application was made and the departure procedure is completed, the departure date will be advanced. Usually, the rent for a rental property is set monthly, and when leaving in the middle of the month, the rent will be calculated on a pro-rata basis. By advancing the departure date, the amount of rent payable on a pro-rata basis will be reduced. That is, the resident can advance the departure date for rent settlement by inputting accurate information without inputting false information as the information on the state inside the property.

Explanation of Reference Numerals

[0074] 1 Resident terminal, 2 Server device, 3 Communication network, 4 Administrator terminal 5 Constructor terminal, 11 Control unit, 12 RAM, 13 Storage unit 14 Graphic processing unit, 15 Communication interface, 16 Interface unit 17 External memory, 18 Display unit, 19 Display screen, 21 Control unit, 22 RAM 23 Storage unit, 24 Communication interface, 31 Question mark 32 questions, 33 options, 34 answers, 40 cost table 41 degree of damage, 42 cost

Claims

1. A system comprising a terminal and a server device capable of communicating with the terminal, wherein the server device includes property information receiving means for receiving information regarding a property to be vacated, which is input by an operation on the terminal, state information receiving means for receiving, by the server device, image data regarding scratches, stains, and / or damages within the property caused by the fault of the occupant, which is input by an operation on the terminal, and registration means for registering, by the server device, that the evacuation procedure other than the settlement of expenses has been completed for the property received by the property information receiving means when the image data is received by the state information receiving means. A system comprising the above.

2. Cost calculation means for calculating an evacuation cost according to the received image data based on the state within the property and the cost stored in association with the state, by the server device. The system according to claim 1, comprising the above.

3. A server device capable of communicating with a terminal, including property information receiving means for receiving information regarding a property to be vacated, which is input by an operation on the terminal, state information receiving means for receiving, by the server device, image data regarding scratches, stains, and / or damages within the property caused by the fault of the occupant, which is input by an operation on the terminal, and registration means for registering, by the server device, that the evacuation procedure other than the settlement of expenses has been completed for the property received by the property information receiving means when the image data is received by the state information receiving means. A server device comprising the above.

4. A method executed in a system including a terminal and a server device capable of communicating with the terminal, the method including a property information receiving step of receiving, by the server device, information regarding a property to be vacated, which is input by an operation on the terminal, a state information receiving step of receiving, by the server device, image data regarding scratches, stains, and / or damages within the property caused by the fault of the occupant, which is input by an operation on the terminal, and a registration step of registering, by the server device, that the evacuation procedure other than the settlement of expenses has been completed for the property received by the property information receiving step when the image data is received by the state information receiving step. A method having the above steps.

Images