Station terminal, station operation processing system, and program

Abstract

To provide a station service terminal, a station service processing system, and a program for smoothly performing station service tasks.SOLUTION: A station service terminal according to an embodiment is a station service terminal that executes station service tasks consisting of a series of multiple processing tasks, and includes a display unit that displays a screen for performing the station service tasks, an interface unit that receives an operation command from the outside, and a control unit that processes the operation command. On the screen, button areas respectively allocated to execute the multiple processing tasks are displayed. When the control unit receives a first operation command to select a first button area for executing a first processing task included in the multiple processing tasks, the control unit displays processing status information of one or more second processing tasks among the multiple processing tasks on the screen.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] Embodiments of the present invention relate to a station operation terminal, a station operation processing system, and a program used for station operation services.

Background Art

[0002] Railway company staff use station operation devices such as window processing machines to handle various station operation services. The staff access a station operation device integrated server that controls multiple station operation devices using a station operation terminal, and execute various station operation services by performing data exchange and the like.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] However, in station operation services including a series of processing operations, for example, when execution permissions are set according to the processing operations, it may not be possible to view the business status of users with different execution permissions, or the processing operations may be complicatedly related, and the station operation services may not proceed smoothly.

[0005] An object of the present invention is to provide a station operation terminal, a station operation processing system, and a program for smoothly performing station operation services.

Means for Solving the Problems

[0006] The station operation terminal according to the embodiment is a station operation terminal that executes station operation tasks consisting of a series of multiple processing tasks, and includes a display unit that displays a screen for performing the station operation tasks, an interface unit that receives operation commands from the outside, and a control unit that processes the operation commands. On the screen, button areas respectively assigned for executing the multiple processing tasks are displayed. When the control unit receives a first operation command for selecting a first button area for executing a first processing task included in the multiple processing tasks, the control unit , within the display area such as blowing starting from any of the button areas displays.

Brief Description of the Drawings

[0007]

Figure 1

Figure 2

Figure 3

Figure 4

Figure 5

Figure 6

Figure 7

Figure 8

Modes for Carrying Out the Invention

[0008] Hereinafter, a first embodiment of the present invention will be described with reference to the drawings. (First Embodiment) In this embodiment, an example of a station operation processing system for a station operation staff to perform station operation tasks including a series of processing tasks will be shown.

[0009] In this embodiment's station operation processing system, for example, when a staff member executes station operation tasks such as the station's daily closing or the end-of-service closing, if the processing tasks in the previous stage are incomplete or unapproved and thus the current-stage processing tasks cannot be carried out, the system notifies the staff member's station operation terminal of the status and due date and time of the current-stage or previous-stage processing tasks. When notifying the staff member's station operation terminal, the station operation processing system, for example, pops up a bubble from a button for executing the processing task on the screen of the station operation terminal and displays the reason why the task cannot be carried out inside the bubble.

[0010] FIG. 1 is a configuration block diagram of a station operation processing system according to the first embodiment. This processing system includes a plurality of station operation terminals 1 and a station operation equipment integrated server 2.

[0011] The station operation terminals 1A and 1B are terminals such as personal computers, notebooks, laptop computers, smartphones, etc., and are computers equipped with a CPU, memory, etc., and have wireless and wired communication functions, an interface operable by a screen, etc. The station operation terminal 1B in FIG. 1 is shown as a configuration including a part of the functions of the station operation terminal 1A, but it may be the same as the station operation terminal 1A. The station operation terminals 1A and 1B are collectively referred to as the station operation terminal 1 when not particularly distinguished.

[0012] The station operation terminal 1 is operated by a staff member (station staff), and based on operation commands input by the staff member, it transmits data to the station operation equipment integrated server 2, receives data transmitted by the station operation equipment integrated server 2, etc., and exchanges data with the station operation equipment integrated server 2. Also, the station operation terminal 1 exchanges data with other station operation terminals 1.

[0013] The terminal control units 10A and 10B operate various functions within the station operation terminal 1 based on received operation commands and the like. The operation commands are input, for example, by the staff from the I / F unit 103 or the like. Note that the terminal control unit 10B shown in FIG. 1 shows a part of the functions of the terminal control unit 10A, but it may also have all the functions of the terminal control unit 10A. When not particularly distinguished, the terminal control units 10A and 10B are referred to as the terminal control unit 10. All or part of the functions of the terminal control unit 10 may be a program executed by a CPU or the like, or may be included in the application software for station operation processing.

[0014] The screen display units 11A and 11B (referred to as the screen display unit 11 when not particularly distinguished) cause the screen unit 101 to display the business management screen by application software or the like and the processing results by the terminal control unit 10. Further, the screen display unit 11 causes the display unit 101 to display a pop-up based on the pop-up information received from the pop-up display unit 13.

[0015] The business status recognition unit 12 acquires the processing status of each processing task and the like from the station operation equipment integrated server 2. The business status recognition unit 12 may output the acquired processing status information such as the processing status to the pop-up display unit 13 or the like.

[0016] The pop-up display unit 13 generates pop-up information to be displayed on the screen and outputs the generated pop-up information to the screen display unit 11. The pop-up information includes the processing status information of the processing task acquired by the business status recognition unit 12, information on where to display the pop-up on the screen, and information on where to set the starting point of the pop-up.

[0017] When the approval request button displayed on the screen is pressed, the approval request transmission / reception units 14A and 14B (referred to as the approval request transmission / reception unit 14 when not particularly distinguished) output an approval request to another station operation terminal 1. Further, when the approval request transmission / reception unit 14 receives an approval request from another station operation terminal 1, it outputs an approval notice. In the present embodiment, an example is shown in which the station operation terminal 1A is a station operation terminal held by a staff member (referred to as staff member A) having a lower authority, and the station operation terminal 1B is a station operation terminal held by a staff member (referred to as staff member B) having a higher authority. That is, the station operation terminal 1A transmits an approval request, and the station operation terminal 1B receives the approval request. When the station operation terminal 1B receives the approval request, it displays a message indicating that the approval request has been received on the operation screen of the screen unit 101 of the station operation terminal 1B. For example, when the "Approval" button is pressed by staff member B from the operation screen of the screen unit 101 of the station operation terminal 1B, the station operation terminal 1B may transmit an approval notice to the station operation terminal 1A.

[0018] The sound effect generation unit 15 generates a sound effect to be emitted to the staff member who is the user at the timing when the screen display unit 11 displays the blowout on the screen unit 101, and outputs it to the speaker unit 104.

[0019] The screen units 101A and 101B (referred to as the screen unit 101 when not particularly distinguished) are, for example, monitors.

[0020] The communication units 102A and 102B (referred to as the communication unit 102 when not particularly distinguished) are communication functions for the station operation terminal 1 (for example, the station operation terminal A) to exchange data with the station operation equipment integrated server 2 and other station operation terminals 1 (for example, the station operation terminal 1B), and include an arbitrary communication method such as wired or wireless that can be connected to the network 4.

[0021] The I / F units 103A and 103B (referred to as the I / F unit 103 when not particularly distinguished) are interfaces for connecting external devices such as a mouse and a keyboard of a personal computer and receiving operation signals and the like from the external devices. Further, when the screen unit 101 has a touch panel function, the I / F unit 103 may receive control information from the touch panel.

[0022] The speaker unit 104 is a speaker or the like having a function of emitting sound, and outputs the sound effects input from the sound effect generation unit 15 as sound waves.

[0023] The station operation equipment integrated server 2 is a server that integrates the station operation tasks performed by railway staff, and may be a computer equipped with a CPU, a memory, etc., and may also have a communication function. The station operation equipment integrated server 2 of the present embodiment includes a database for managing processing operation information such as processing authority information and processing status of each processing task, retrieves data from the database in response to a request from the station operation terminal 1, and provides it to the station operation terminal 1. In addition, a plurality of station operation devices 3 are connected to the station operation equipment integrated server 2, and various information is acquired from the station operation devices 3 or the station operation devices 3 are controlled.

[0024] The station operation equipment integrated server 2 may have a hub function for mediating communication between the station operation terminal 1 (for example, the station operation terminal 1A) and another station operation terminal 1 (for example, the station operation terminal 1B). Note that the station operation terminal 1 (for example, the station operation terminal 1A) and another station operation terminal 1 (for example, the station operation terminal 1B) may directly exchange data via the network 4. In addition, the station operation equipment integrated server 2 may be a terminal similar to the station operation terminal 1 as long as it has the necessary functions.

[0025] The storage unit 21 is a memory, and stores a database such as processing operation information.

[0026] The server control unit 22 controls the functions inside the station operation equipment integrated server 2 in response to commands and requests from the outside.

[0027] The communication unit 23 is a communication function for the station operation equipment integrated server 2 to exchange data with the station operation terminal 1 and the like, and may be equipped with any wired or wireless communication method that can be connected to the network 4.

[0028] The station operation devices 3A and 3B (collectively referred to as the station operation device 3 when not particularly distinguished) are station operation devices for railway staff to carry out their duties. For example, they are equipped with various functions related to the duties of staff, such as automatic ticket gates, ticket vending machines, IC card processing units, fare search, etc., and include a computer equipped with a CPU, memory, etc., and a communication function.

[0029] The network 4 indicates a network to which one or more station operation terminals 1 and the station operation device integrated server 2 are connected, and is a wired or wireless network equipped with an arbitrary communication method.

[0030] FIG. 2 is a diagram showing an example of the operation flow of the station operation processing system according to the first embodiment, and shows the business flow of the closing operation, which is a station operation at the station.

[0031] The closing station operation is composed of a plurality of processing operations, and includes a closing operation (step S11), a ticket invalidation operation (step S12), a data input operation (step S13), a revenue confirmation operation (step S14), and a confirmation processing operation (step S15). In this embodiment, it is assumed that the next operation cannot be performed unless the previous operation has been completed for the closing station operation, but it is not necessarily limited by this restriction. In order to distinguish between "closing as a station operation" and the "closing operation" in step S11, when indicating "closing as a station operation", it is referred to as "closing station operation".

[0032] In the closing operation of step S11, when the staff sends a closing command from the station operation terminal 1 to the station operation device integrated server 2, the station operation device integrated server 2 receives closing data from the station operation device 3 installed in the station. In the ticket invalidation operation of step S12, when the staff sends a closing command from the station operation terminal 1 to the station operation device integrated server 2, the station operation device integrated server 2 invalidates the tickets issued due to the staff's operation errors, etc., and updates the database in the storage unit 21.

[0033] In the data input operation of step S13, when an attendant inputs "ticket types that must be manually entered otherwise" or the like from the station operation terminal 1 to the station equipment integrated server 2, the station equipment integrated server 2 updates the database in the storage unit 21 based on the input data. In the revenue confirmation operation of step S14, the attendant checks for shortages or surpluses of the closing cash stored in the database of the storage unit 21 of the station equipment integrated server 2 from the station operation terminal 1.

[0034] In the confirmation process operation of step S15, the attendant checks the transportation revenue daily report and confirms the closing stored in the database of the storage unit 21 of the station equipment integrated server 2 from the station operation terminal 1.

[0035] FIG. 3 is a diagram showing an example of a database used in the station operation processing system according to the first embodiment, and is an example of processing operation information related to the operation of FIG. 2.

[0036] Data DT1 indicates the business number, data DT2 indicates the business item of the same row, data DT3 indicates the processing content of the business item of the same row, data DT4 indicates the authority information for executing the business item of the same row, data DT5 indicates the information of the person having the authority to execute the business item of the same row, data DT6 indicates the information of the closing date and time (or closing time) indicating the date and time when the business item of the same row can be executed, and data DT7 indicates the information of the processing status of the business item of the same row. In the authority information of data DT4, the levels are shown as A (upper authority), B (middle authority), and C (lower authority). In the authority holder information of data DT5, it is shown that the upper authority holder is "Mr. a", the middle authority holder is "Mr. b", and the lower authority holders are "Mr. c" and "Mr. d". The authority holder information of data DT5 may include information (referred to as station operation terminal information) for enabling communication with the station operation terminal 1 held by each attendant, such as an email address, an IP address, and a MAC address.

[0037] The information in FIG. 3 is shown linked by row. For example, the processing details of the business item "discarded bills" with the business number "2" indicate that the authority is "above C authority", the authorized persons are "Mr. a, Mr. b, Mr. c", the business deadline is "23:15 on February 2nd", and the processing status is "awaiting approval". Note that the data shown in FIG. 3 is just an example, and it is not necessary to include all the data in the database. Also, there are data items (data columns) not shown in FIG. 3, and any data items can be added. That is, the database of the storage unit 21 may be provided with data items as required.

[0038] FIG. 4 is a flowchart for the station operation terminal according to the first embodiment to perform the output process of the pop-up. For example, the program for executing the flowchart is installed in the terminal control unit 10 of the station operation terminal 1. This flowchart shows the processing operations from when the staff clicks the button for the processing business (or an operation of placing the cursor on the button for the processing business) until the pop-up is output to the screen unit 101, and includes the processing operations of any processing business by any staff with different authorities. Examples of the processing operations in the operations of staff with more specific different authorities will be described later.

[0039] For example, when the staff clicks the button for the processing business displayed on the screen unit 101 of the station operation terminal 1 from the mouse connected to the interface unit 103, the station operation terminal 1 receives an operation signal or the like and detects that the button for the processing business has been pressed (step S101). In the station operation terminal 1, the business status recognition unit 12 acquires the information on the processing status of the clicked processing business from the station equipment integrated server 2 (step S102). In step S102, the business status recognition unit 12 may acquire only the information on the processing status of the processing business immediately before the processing business executed by the button clicked in step S101 from the station equipment integrated server 2, or may acquire the information on the processing status of all the processing businesses of the station operation from the station equipment integrated server 2, and may select the information to be acquired as required.

[0040] The business status recognition unit 12 checks the information on the processing status of the acquired processing tasks. If the previous task before the clicked processing task has been completed, it does not display a pop-up (Yes in step S103). Also, when the clicked processing task is the first processing task in a series of tasks (corresponding to, for example, the deadline task in FIG. 2), the business status recognition unit 12 may also not display a pop-up.

[0041] On the other hand, the business status recognition unit 12 checks the information on the processing status of the clicked processing task. If the previous task before the clicked processing task has not been completed, it checks whether there is a deadline date and time for the previous task from the acquired information (step S104). When the business status recognition unit 12 confirms that there is no deadline date and time for the previous task from the acquired information, it proceeds to step S105 (No in step S104). The business status recognition unit 12 checks the execution authority of the previous task from the information acquired in step S102 and compares it with the authority information of the clerk who executed step 101 (step S105). In step S105, the authority information of the clerk who executed step 101 may be stored in advance in the storage unit 105 of the station terminal 1 where step 101 was executed.

[0042] When, in step S105, the business status recognition unit 12 confirms that the previous task can be executed even if it is not a person with a higher authority than the clerk who executed step 101, it outputs a display command for a pop-up together with the information on the previous task to the pop-up display unit 13 (No in step S105, step S106). When step S106 is executed, the pop-up display unit 13 outputs the pop-up information including the display position of the pop-up and the content in the pop-up to the screen display unit 11 together with the display command. The screen display unit 11 outputs the received pop-up to the received display position.

[0043] On the other hand, if in step S105, the business status recognition unit 12 confirms that it cannot be executed unless the person has a higher authority than the staff member who executed the previous business in step 101, the business status recognition unit 12 acquires information on the transmission status of the approval request from the approval request transmission / reception unit 14 (step S109). The information on the transmission status of the approval request may be stored in the storage unit 105 or the like when the approval request transmission / reception unit 14 transmitted an approval request in the past.

[0044] The business status recognition unit 12 checks the acquired approval status. If an approval request has already been sent, it proceeds to step S106 (Yes in step S109). On the other hand, if the business status recognition unit 12 checks the acquired approval status and the approval request has not been sent yet, it outputs a display command for a pop-up including a button for sending an approval request together with the information of the previous business to the pop-up display unit 13 (No in step S109, step S110).

[0045] Returning to step S104, if the business status recognition unit 12 confirms from the acquired information that the previous business has a deadline date and time, it acquires the deadline date and time information from the station operation equipment integrated server 2 (Yes in step S104, step S107). If the deadline date and time information is acquired in step S107, for example, the deadline date and time information may be included in the pop-up in steps S106 and S110.

[0046] FIG. 5 is a flowchart for the station operation equipment integrated server according to the first embodiment to output requested data, and shows the processing operations of the station operation equipment integrated server 2 when the station operation terminal 1 requests data from the station operation equipment integrated server 2, for example, in steps S102, S107, S108, etc. of FIG. 4.

[0047] In the station operation equipment integrated server 2, when the server control unit 22 receives a data request from the station operation terminal 1 via the communication unit 23 (Yes in step S201), it acquires the requested data from the storage unit 21 (step S202) and transmits the acquired data to the station operation terminal 1 (step S203).

[0048] FIG. 6 is a diagram showing an example of a screen displayed on the station operation terminal according to the first embodiment, and shows an example of a pop-up displayed when, for example, "Mr. C" shown in the data DT5 in FIG. 3 attempts to execute "invalid bill" with business number 2 (however, here it is assumed that there is no closing date and time for the processing business). Hereinafter, the processing operation of the station operation device 1 until FIG. 6 is displayed will be described using the flowchart of FIG. 5.

[0049] Mr. C causes the closing management screen 5 to be displayed on the screen unit 101 of the station operation terminal 1 (configured as the station operation terminal 1A), and moves the cursor 5011 to the business button 52 for "invalid bill" (step S101). The business status recognition unit 12 of the station operation terminal 1 acquires information on the processing status of the processing business (step S102). The business status recognition unit 12 checks the acquired processing status information, checks that the previous business "closing" of the processing business "invalid bill" has not been completed, and checks whether there is a closing date and time for the previous business from the acquired information (step S104).

[0050] When the business status recognition unit 12 checks that there is no closing date and time for the previous business from the acquired information, it proceeds to step S105 (No in step S104). The business status recognition unit 12 checks the execution authority of the previous business "closing" from the information acquired in step S102 and compares it with the authority information of the staff member "Mr. C" (step S105).

[0051] When the business status recognition unit 12 checks in step S105 that the previous business "closing" cannot be executed unless it is "Mr. A" or "Mr. B", who are higher-authority persons than the staff member "Mr. C", it acquires the transmission status of the approval request for the previous business "closing" (step S109).

[0052] When the business status recognition unit 12 checks the acquired approval status and confirms that the approval request has already been sent, it proceeds to step S106 (Yes in step S110). In step S110, the business status recognition unit 12 may also determine that the approval request for the business "closing" has already been sent based on the data acquired in step S102 (for example, the data DT7 of business number 1 in FIG. 3).

[0053] Step S106 is executed, and the blowout display unit 13 sets the starting position of the blowout above the operation button 52 of the ongoing business, and outputs to the screen display unit 11 together with a display command the blowout information in which the content during the blowout is "Since the deadline is not completed, the business cannot be carried out". The screen display unit 11 causes the blowout to be displayed on the screen unit 101 based on the received blowout information. Through the above procedure, the blowout 5021 in FIG. 6 is displayed on the station operation screen 5.

[0054] According to the present embodiment, on the station operation screen 5, since a blowout or the like is displayed starting from the button of the processing business, it is easy for the attendant to grasp the status of the business. As a result, not only can omissions in the business be prevented, but it also leads to improved work efficiency. (Second Embodiment) In the present embodiment, an example is shown in which when an attendant "Mr. d", who is a person with C (lower authority) authority, executes a data input operation (operation number 3 in FIG. 3), a blowout is displayed on the station operation device 1 used by Mr. d.

[0055] The station operation device 1 (referred to as station operation device 1A) of the present embodiment, when a person with C authority, Mr. d, performs a data input operation, confirms that the deadline operation that cannot be approved unless the person is above B authority is not completed, and displays a button for sending an approval request in the blowout. The approval request is sent to the person with the lowest authority who can perform the corresponding business, and in this case, it is preferably sent to a person "Mr. b" with B authority. Note that the destination of the approval request may be any person determined in advance. The notification of the approval request may be received by the station operation device 1 (referred to as station operation device 1B) of Mr. b and displayed on the screen unit 101B when Mr. b next uses the station terminal 1B, or when Mr. b is using the station terminal 1B, the notification may be displayed on the screen unit 101B by means of a pop-up or the like. Hereinafter, the processing operation of the station operation device 1A until FIG. 7 is displayed will be described using the flowchart of FIG. 5. However, here, it is assumed that there is no deadline date and time related to step S104.

[0056] FIG. 7 is a diagram showing an example of a screen displayed on the station terminal according to the second embodiment.

[0057] Mr. d causes the deadline management screen 5 to be displayed on the screen unit 101A of the station operation terminal 1A, and aligns the cursor 5011 with the service button 53 of "Data Input" (step S101). The service status recognition unit 12 of the station operation terminal 1A acquires information on the processing status of the processing service where the cursor 5011 is placed (step S102). The service status recognition unit 12 checks the acquired processing status information, confirms that the previous service "Deadline" before the processing service "Data Input" has not ended, and checks whether there is a deadline date and time for the previous service from the acquired information (step S104). When the service status recognition unit 12 confirms from the acquired information that there is no deadline date and time for the previous service "Deadline", it proceeds to step S105 (No in step S104). The service status recognition unit 12 checks the execution authority of the previous service "Deadline" from the information acquired in step S102 and compares it with the authority information of the staff member "Mr. d" (step S105).

[0058] In step S105, since the service status recognition unit 12 has confirmed that the previous service "Deadline" cannot be executed unless it is a person with a higher authority than the staff member who executed step 101, the service status recognition unit 12 acquires the transmission status of the approval request for the service "Deadline" (step S109).

[0059] Assume that the service status recognition unit 12 checks the acquired approval status and confirms that the approval request has not been sent yet (No in step S109). The service status recognition unit 12 outputs a display command for a pop-up including the "Send Approval Request Button" together with the information of the previous service "Deadline" to the pop-up display unit 13 (No in step S109, step S110).

[0060] Step S110 is executed, and the pop-up display unit 13 sets the starting position of the pop-up above the service button 53 being executed, and outputs pop-up information including "The approval of the deadline has not been completed. Do you want to send an approval request?" as the content in the pop-up and the "Send Button" for sending the approval request to the screen display unit 11. The screen display unit 11 displays the pop-up on the screen unit 101 based on the received pop-up information. Through the above procedure, the pop-up 5022 in FIG. 7 is displayed on the station operation service screen 5.

[0061] According to this embodiment, in the station operation screen 5, a balloon is displayed starting from the button for the processing task (corresponding to the task button 53 in FIG. 7), and by displaying a button for executing the unfinished task (the transmission button of the balloon 5023 in FIG. 7) therein, it is easy to execute the following flow. (Third Embodiment) In the third embodiment, an example is shown in which a clerk "Mr. a" who has the A (higher authority) authority causes a balloon to be displayed on the station operation device 1 used by Mr. a when executing the confirmed processing task (task number 5 in FIG. 3). Hereinafter, the processing operation of the station operation device 1 until FIG. 8 is displayed will be described using the flowchart of FIG. 5.

[0062] FIG. 8 is a diagram showing an example of a screen displayed on the station operation terminal according to the third embodiment.

[0063] Clerk Mr. a clicks the button for the processing task "confirmed processing" displayed on the screen unit 101 of the station operation terminal 1 (configured as the station operation terminal 1A) from the mouse (step S101). The task status recognition unit 12 of the station operation terminal 1 acquires information on the processing status of the processing task from the station operation device integrated server 2 (step S102). The task status recognition unit 12 checks the acquired information on the processing status of the processing task, and since the previous task "income confirmation" of the clicked processing task has not ended, it checks whether there is a deadline date and time for the previous task "income confirmation" from the acquired information (No in step 103, step S104).

[0064] When the business status recognition unit 12 confirms from the acquired information that the previous business "income confirmation" has a deadline, it acquires the deadline information from the station equipment control server 2 (Yes in step S104, step S107). The business status recognition unit 12 confirms the execution authority of the previous business "income confirmation" from the information acquired in step S102 and compares it with the authority information of the staff member "Mr. a" (step S105). In step S105, the business status recognition unit 12 confirms that the previous business "income confirmation" can be executed even if it is not a person with a higher authority than the staff member "Mr. a", and outputs a pop-up display command together with the information of the previous business to the pop-up display unit 13 (No in step S105, step S106).

[0065] When step S106 is executed, the pop-up display unit 13 sets the starting position of the pop-up on the business button 55 clicked in step S101, and sets the content in the pop-up as "The business cannot be performed because the income confirmation is incomplete." and outputs the pop-up information to the screen display unit 11. The screen display unit 11 displays the pop-up on the screen portion 101 based on the received pop-up information. Through the above procedure, the pop-up 5024 in FIG. 8 is displayed on the station operation business screen 5.

[0066] Furthermore, the pop-up display unit 13 in the present embodiment includes the deadline information acquired in step S104 and has the content of "Please complete the business by YYYY / MM / DD / H:M.", sets the starting position of the pop-up on the business button 54 targeted by the deadline information, and outputs the pop-up information to the screen display unit 11. YYYY / MM / DD / H:M indicates the date and time. The screen display unit 11 displays the pop-up on the screen portion 101 based on the received pop-up information.

[0067] Through the above procedure, the pop-up 5025 in FIG. 8 is displayed on the station operation business screen 5. Mr. a using the station terminal 1 can immediately know that the previous business "income confirmation" is incomplete and can execute it by viewing the pop-ups 5024 and 5025.

[0068] According to this embodiment, on the station operation screen 5, by displaying a balloon or the like starting from the button for unfinished processing operations (corresponding to the operation button 54 in FIG. 8), it is easy to grasp which operations are unfinished. As a result, not only can omissions of operations be prevented, but it also leads to improved work efficiency. (Modification example) In the above embodiment, an example was shown in which the processing status of a processing operation prior to the processing operation executed by the operation button clicked or cursor-hovered in step S101 of FIG. 4 is shown in a balloon. However, the embodiment can be applied to any case as follows.

[0069] For example, the processing status of the processing operation executed by the operation button clicked or cursor-hovered in step S101 of FIG. 4 may be displayed in a balloon starting from the area of the operation button where the cursor is placed. More specifically shown in the display example of FIG. 6, for example, when the cursor is placed on the processing operation "Deadline" of the operation button 51, a balloon containing content such as "Deadline is unfinished" may be displayed on the screen 5 starting from the operation button 51.

[0070] Also, for example, the processing status may be displayed in a balloon for all or part of the processing operations at a stage prior to the processing operation executed by the operation button clicked or cursor-hovered in step S101 of FIG. 4. More specifically shown in the display example of FIG. 6, for example, when the cursor is placed on the processing operation "Finalization processing" of the operation button 55, balloons containing the content of the processing status of each operation button may be displayed on the screen 5 starting from each operation button from the operation button 51 to the operation button 54. That is, the operation button clicked or cursor-hovered in step S101 of FIG. 4 and the operation button serving as the starting point for displaying the balloon may be different.

[0071] Also, the number of displayed pop - ups is not particularly limited. For example, in the display example of FIG. 7, when the processing task of the service button 51 has not been completed and the cursor is placed on the service button 55 in step S101 of FIG. 4, a plurality of pop - ups starting from all the service buttons 51 to 54 may be displayed, or only the pop - up starting from the service button 51 of the top - most processing task may be displayed.

[0072] According to at least one of the above - described embodiments and modifications, it is possible to provide a station service terminal, a station service processing system, and a program for smoothly performing station service operations.

[0073] The features of the station service terminal 1 included in the above embodiments and modifications are also shown as follows.

[0074] (A - 1) When a service button (for example, the service button 5011 in FIG. 6) is pressed or the cursor is placed on it and selected on the station service terminal 1, if the service cannot be performed, a pop - up (for example, the pop - up 5021 in FIG. 6) is issued. Instead of a pop - up, a display by a pop - up or the like may be used, but in the case of a pop - up, there is an advantage that the location indicated by the starting point is clarified and the target location is easy to understand compared to a pop - up or the like. (A - 2) The reason why the service cannot be performed is displayed in the pop - up. For example, the display is made in the pop - up as "The service cannot be performed because the processing task A is not completed." (for example, the pop - up 5021 in FIG. 6, etc.). Here, the processing task A includes the processing task at the previous stage of the processing task selected by the service button.

[0075] (A - 3) When the approval of the previous - stage processing task cannot be performed unless the user has a higher authority than the operator of the station service terminal 1, a button for sending an approval request is displayed in the pop - up or the like (for example, the pop - up 5023 in FIG. 7). (A - 4) If there is a deadline for the task at the previous stage that is not completed, in addition to the pop - up displayed when the service button is pressed, a deadline pop - up is also displayed on the service button at the previous stage (for example, the pop - up 5025 in FIG. 8).

[0076] When blowing out, a sound effect may be produced so that it is easy for the terminal operator to understand. In addition to blowing out, a pop-up may be displayed.

[0077] Note that the present invention is not limited to the above-described embodiments as they are, and at the implementation stage, the components can be modified and embodied without departing from the gist thereof. Also, various inventions can be formed by appropriately combining a plurality of components disclosed in the above embodiments. For example, some components may be deleted from all the components shown in the embodiments. Further, components from different embodiments may be appropriately combined. Also, the processes shown in the flowchart, sequence chart, etc. may be realized by software (such as a program) that operates on a computer including hardware such as an IC chip, a digital signal processor (Digital Signal Processor or DSP), or a microcomputer, or a combination of hardware and software. Also, when the claims are expressed as control logic, when expressed as a program including instructions for causing a computer to execute, and when expressed as a computer-readable recording medium storing the instructions, the device of the present invention is applied. Also, the names and terms used are not limited, and other expressions are also included in the present invention as long as they have substantially the same content and the same gist.

Explanation of Reference Numerals

[0078] 1A... Station operation terminal, 2... Station equipment integrated server, 3A... Station equipment, 4... Network, 10A... Control unit, 11A... Screen display unit, 12... Business status recognition unit, 13... Blowing display unit, 14A... Approval request transmission / reception unit, 15... Sound effect generation unit, 21... Storage unit, 22... Server control unit, 23... Communication unit, 101A... Screen unit, 102A... Communication unit, 103A... I / F unit.

Claims

1. A station operation terminal that executes station operation tasks consisting of a series of multiple processing tasks, a display unit that displays a screen for performing the station operation tasks, an interface unit that receives operation commands from the outside, and a control unit that processes the operation commands, wherein button areas respectively assigned for executing the multiple processing tasks are displayed on the screen, and when the control unit receives a first operation command for selecting a first button area for executing a first processing task included in the multiple processing tasks, the control unit displays processing status information of one or more second processing tasks among the multiple processing tasks in a display area such as a balloon starting from any of the button areas. A station operation terminal.

2. The station operation terminal according to claim 1, wherein when the control unit receives the first operation command, the control unit displays the processing status information of the first processing task in a first display area starting from the first button area.

3. The station operation terminal according to claim 1, wherein when the control unit receives the first operation command, the control unit displays the processing status information of a third processing task to be executed before the first processing task among the multiple processing tasks in the display area.

4. The station operation terminal according to any one of claims 1 to 3, further comprising a terminal communication unit that acquires the processing status information from an external server when the control unit receives the first operation command.

5. A station operation terminal that executes station operation tasks consisting of a series of multiple processing tasks, a display unit that displays a screen for performing the station operation tasks, an interface unit that receives operation commands from the outside, a terminal communication unit that communicates with the outside, and a terminal control unit that processes the operation commands, wherein button areas respectively assigned for executing the multiple processing tasks are displayed on the screen, one or more station operation terminals, a server storage unit that stores the processing status information of the multiple processing tasks, a station operation equipment integrated server comprising a server communication unit that communicates with the outside, a station operation processing system comprising: When the terminal control unit receives a first operation command for selecting a first button area for executing a first processing task included in the multiple processing tasks, the terminal control unit acquires the processing status information of one or more second processing tasks among the multiple processing tasks from the station operation equipment integrated server, and displays the acquired processing status information in a display area such as a balloon starting from any of the button areas. A station operation processing system.

6. A program for causing a computer of a station operation terminal to execute a station operation task consisting of a series of multiple processing tasks, a procedure for displaying a screen for performing the station operation task, a procedure for receiving an operation command from the outside, a procedure for processing the operation command, a procedure for displaying button areas respectively assigned for executing the multiple processing tasks on the screen, when receiving a first operation command for selecting a first button area for executing a first processing task included in the multiple processing tasks, a procedure for displaying processing status information of one or more second processing tasks among the multiple processing tasks in a display area such as a balloon starting from any of the button areas.

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